Customer Safety and Honda Recalls

For additional information, contact:
October 2010
Customer Safety and Honda Recalls
Dear Distributor Dealer Principal,
It is your ongoing obligation under Federal Law that each new Honda powered product subject
to a safety recall must be fully repaired prior to its retail sale. This is critical to ensure customer
safety and to protect the reputation of, and goodwill toward the Honda brand, Honda powered
products, and trademarks. Failure to repair units affected by safety recalls prior to retail sale is
a violation of federal law, and carries the potential for fines up to $100,000 per violation and
up to $15 million for repeated violations.
Dealer Actions and Requirements:
• Review this information and the enclosed service bulletin with all your Sales and Service
personnel.
• Instruct all relevant staff how to use the distributor’s internet site to check for recall or
product update campaigns prior to a retail sale transaction or unit delivery.
• Place the enclosed poster in a prominent position near your cashier area.
Actions for Noncompliance:
• Failure to complete all outstanding safety recall repairs prior to delivery to the customer or
placed in service may affect your status as an authorized Distributor Dealer.
• Through your Distributor, AHM may notify CPSC of a dealer’s non-compliance.
If you have any questions, please contact your Honda distributor representative.
OVERHEAD-VALVE ENGINE #45
REV
NOVEMBER 2010
SAFETY AND EMISSIONS RECALL
GX25NTT3 FUEL TANK GROMMET
Installed on Mantis® 4-Cycle Tillers
SYMPTOM
In cooperation with the U.S. Consumer Product Safety
Commission, the U.S. Environmental Protection Agency,
and the California Air Resources Board, American Honda
Motor Co., Inc. has initiated a safety and voluntary
emissions recall of the fuel tank installed on certain
Mantis® 4-cycle tillers.
The fuel tank grommet (located on the side of the fuel
tank) on affected tillers may not have been properly
manufactured and could crack or tear. If this occurs, the
grommet could dislodge and result in a fuel leak.
The fuel tank grommet
may crack or tear,
resulting in a fuel leak.
AFFECTED UNITS
Affected engines within the Mantis serial number range
can be identified by the emission label with date code AA
as shown to the right:
Mantis Model
Mantis Tiller
Serial Number Range
7262 and 7270
1101020097 ~ 1101062204
In addition, affected tiller engines can be identified by the
engine serial number. (Not all tillers within the Mantis
serial number range are affected).
Honda
Engine Model
GX25NTT3
Honda Engine
Serial Number Range
GCART-1165215 ~ 1171495
ENGINE
SERIAL
NUMBER
The fuel tank (with a new grommet) must be replaced on
all affected engines.
CONSUMER INFORMATION:
The information in this service bulletin is intended for use only by skilled technicians who have the
proper tools, equipment, and training to correctly and safely service and repair your Honda engine. These procedures should not be attempted
by “do-it-yourselfers,” and you should not assume that this bulletin applies to your engine, or that your engine has the condition described. To
determine whether this information applies, contact an authorized Honda engine dealer.
© 2010 American Honda Motor Co., Inc.— All Rights Reserved
First Issue Date: November 2010
Page 1 of 6
PTB54212 (TE100.2010.11)
OVERHEAD-VALVE ENGINE #45
NOVEMBER 2010
CORRECTIVE ACTION
Boxed inventory: Inspected and/or repaired units within the
affected frame serial number range can be identified by a
round sticker on the identification label on the box as shown.
•
Blue sticker indicates repair has been completed.
•
Green sticker indicates unit was inspected and the repair
was not required due to the engine serial number being
outside the affected range.
Repaired units: Repaired units can be identified by the
sticker (7C9 06175-Z6J) located on the engine top cover
as shown.
ROUND STICKER
ENGINE
TOP
COVER
Units in dealer inventory:
According to federal law, any affected units in your
new or used inventory cannot be sold until they are
repaired.
All affected units in dealer inventory must have the fuel
tank assembly replaced prior to retail delivery. Follow the
Procedure below.
7C9
06175-Z6J
STICKER
Registered Units: Registered owners of potentially
affected tillers have been directly notified by Mantis to inspect the engine’s emissions label date code
and, if affected, arrange to have the fuel tank assembly replaced.
If you are a Mantis retailer and have sold but not yet registered any units within the affected serial
number range, please register them immediately. You must also contact those customers directly to
notify them of the recall.
PROCEDURE
1. Remove the fuel cap and drain the fuel into an approved container. Pump the primer bulb repeatedly
to remove the fuel from the fuel lines.
2. Remove the recoil starter by removing the three
Loosen the fuel tube clip
5 x 16 mm socket bolts.
and disconnect the tubes
from the carburetor.
3. Remove the fuel tank and disconnect the two fuel
tubes from the carburetor.
RECOIL STARTER
Retain the tube clip and tube protector from the
ASSEMBLY
black fuel tube and the three tank mounting
grommets for reuse.
4. Install the new fuel tank assembly and previously
removed recoil starter. Make sure the mounting
grommets are positioned on the fuel tank.
5. Tighten the recoil starter socket bolts to the
specified torque:
TORQUE: 6.4 N•m (61 in•lb)
Page 2 of 6
PTB54212 (TE100.2010.11)
MOUNTING
GROMMET (3)
5 x 16 mm SOCKET
BOLT (3)
© 2010 American Honda Motor Co., Inc.— All Rights Reserved
OVERHEAD-VALVE ENGINE #45
NOVEMBER 2010
6. Install the tube protector and clip over the black
fuel supply tube and connect to the carburetor
inner tube fitting. Make sure the clip is properly
positioned over the inner tube fitting.
7. Attach the clear fuel tube to the carburetor outer
tube fitting.
8. Route the fuel tubes inside the engine clamp as
shown.
9. Fill the fuel tank with fresh fuel and confirm there
are no fuel leaks. Prime the carburetor, start the
engine, and check operation.
CLIP
Attach the clear fuel tube
to the outer tube fitting
and the black fuel tube to
the inner tube fitting.
TUBE PROTECTOR
Route the fuel tubes inside the
engine clamp with the tube
protector on the black tube.
10. Mark the unit as “REPAIRED” by placing the
supplied sticker (7C9 06175-Z6J) on the engine
top cover as shown. Clean the surface prior to
installation.
All repaired units must have the sticker attached.
This includes new units repaired prior to retail sale.
ENGINE
TOP
COVER
7C9
06175-Z6J
STICKER
11. Carefully peel the identification label from the old
fuel tank. Trim 3 mm off of each side of the label as
shown below.
3 mm
3 mm
TRIMMED
IDENTIFICATION LABEL
60 X 74 mm
CLEAR OVERLAY
12. Apply the trimmed identification label on the new
fuel tank. Make sure the label is clean and then
carefully place the supplied clear overlay on top of
the identification label as shown to the right.
© 2010 American Honda Motor Co., Inc.— All Rights Reserved
Page 3 of 6
PTB54212 (TE100.2010.11)
OVERHEAD-VALVE ENGINE #45
NOVEMBER 2010
PARTS INFORMATION
Order parts through your normal parts ordering procedures.
Description
Kit, Fuel Tank
Kit contents: Fuel Tank Assembly
7C9 06175-Z6J Sticker
Clear Overlay
Qty.
1
Part Number
06175-Z6J-305
WARRANTY INFORMATION
Duration
This Safety and Emissions Recall will be in effect until all affected units have been repaired according to
this Service Bulletin, regardless of the date of purchase.
VIN Information
Not all tillers in the Mantis FRAME serial number range are affected by this Service Bulletin.
When determining affected units, refer to the engine serial number range listed below. The engine serial
number is required for claim processing. Warranty claims submitted for units outside of the affected
engine serial number range will be rejected.
Frame Serial
Number Prefix
Affected Mantis
Serial Number Range
Mantis Models
——
1101020097 ~ 1101062204
7262 and 7270
Engine Serial
Number Prefix
Affected Engine
Serial Number Range
Honda Model
1165215 ~ 1171495
GX25NTT3
GCART
Processing
Template warranty claim submission requirements apply. After completing the Service Bulletin repair
procedure, submit one warranty claim per unit with the following information:
N Users:
Template Number:
R49B
A Template Number includes only those parts shown in the Parts Information section of this bulletin for
that repair. If any additional parts are required, submit a normal warranty claim for Parts Only using
Labor Operations Number “000001.”
All others:
Defect Code:
Labor Operation Number:
Flat Rate Time:
Failed Part:
Page 4 of 6
PTB54212 (TE100.2010.11)
7C9
310100
0.3
17504-ZM3-003
© 2010 American Honda Motor Co., Inc.— All Rights Reserved
OVERHEAD-VALVE ENGINE #45
NOVEMBER 2010
The following is a copy of the letter sent to registered customers.
SAFETY AND EMISSIONS RECALL NOTICE
MODELS 7262 & 7270 MANTIS TILLER
Dear Mantis® Tiller Customer,
In cooperation with the U.S. Consumer Product Safety Commission, the U.S. Environmental Protection
Agency, and the California Air Resources Board, American Honda Motor Co., Inc. is conducting a safety and
voluntary emissions recall of the fuel tank installed on certain Mantis tillers with Honda engines. Our records
indicate that you may own one of these tillers.
The U.S. Environmental Protection Agency has determined that your tiller may be emitting pollutants in
excess of the federal emission standards as defined in Title 40 of the Code of Federal Regulations. These
emission standards were established to protect the public health or welfare from air pollution.
What is the problem?
The fuel tank grommet (located on the side of the fuel tank) on affected engines may not have been
properly manufactured and could crack or tear. If this occurs, the grommet could dislodge and result in a
fuel leak.
B WARNING
Gasoline is highly flammable and explosive. You can be burned or seriously
injured if gasoline from a leaking fuel tank is ignited. If the fuel tank is leaking:
• Move the tiller away from any source of ignition.
• Drain the fuel tank into an approved container.
• Do not use the tiller until it has been repaired.
Is your tiller affected?
Affected engines can be identified by the emission label
with date code AA as shown to the right:
If your tiller does not have this date code,
your tiller is not affected by this recall.
© 2010 American Honda Motor Co., Inc.— All Rights Reserved
Page 5 of 6
PTB54212 (TE100.2010.11)
OVERHEAD-VALVE ENGINE #45
NOVEMBER 2010
What should you do?
If the engine has the emission label as shown on the first page, stop using your tiller until it has been
repaired. Please contact a servicing Honda Power Equipment dealer or Honda Engine dealer to make an
appointment to have the fuel tank assembly replaced free of charge. Transportation of the tiller to the
dealer is the responsibility of the owner.
Fuel tank kits will be available for installation on November 15, 2010. Although the actual repair will take
about one hour, please plan to leave your tiller for at least a day to allow the dealer flexibility in
scheduling.
If you need assistance in locating a dealer to repair your tiller, please visit one of the following websites:
•
www.Honda-Engines.com, select Find a Dealer.
•
www.HondaPowerEquipment.com, select Dealer Locator.
If you are unable to bring your tiller to a Honda dealer, please contact
Mantis Customer Service at (800) 366-6268 for assistance.
To ensure your full protection under the emission warranty on your tiller by federal law, and your right to
participate in future recalls, we recommend you have your tiller serviced as soon as possible. We may
consider your not having this recall performed to be improper maintenance.
Who to contact if you have questions or experience problems.
If you have any questions or are not satisfied with the service you receive from your Honda dealer,
you may call or write to:
Mantis Customer Service
1028 Street Rd.
Southampton, PA 18966
(800) 366-6268
For your convenience, this information is posted on the Mantis website: www.mantis.com, under recalls/
updates
What to do if you feel this notice is in error.
This notice was mailed to you according to the most current information we have available. If you no longer
own this tiller or some information in this notice is incorrect, please contact Mantis Customer Service at
(800) 366-6268. Please have your tiller’s serial number and the complete address of the person who
purchased your tiller available. This will help us to update our records.
We are aware that any recall is an inconvenience and sincerely regret any trouble this Honda engine issue
has caused. We very much appreciate your business and are ready to assist you in any way to assure you
remain pleased with your Mantis Tiller. Please do not hesitate to contact Mantis directly at (800) 366-6268
should you have any questions or concerns.
Sincerely,
Mantis Customer Service
Page 6 of 6
PTB54212 (TE100.2010.11)
© 2010 American Honda Motor Co., Inc.— All Rights Reserved
NOTES
POM53862.book Page 2 Friday, December 2, 2005 10:04 AM
Printed on
Recycled Paper
SAFETY AND EMISSIONS
RECALL NOTICE
Mantis® 4-cycle Tillers using Honda GX25NTT3 Engines
FUEL TANK GROMMET
Check below to see if your tiller is affected by this recall.
Mantis Tiller Models
7262 & 7270
Mantis Tiller Serial
Number Range*
Emission Label
1101020097 ~
1101062204
Emission label
* Affected engines within the Mantis serial number range can be identified
by the emission label with the date code AA as shown above.
Mantis Tiller
Serial Number
B WARNING
Gasoline is highly flammable and explosive. You can be
burned or seriously injured if gasoline from a leaking fuel
tank is ignited. If the fuel tank is leaking:
•
•
•
Fuel Tank
Grommet
Move the tiller away from any source of ignition.
Drain the fuel tank into an approved container.
Do not use the tiller until it has been repaired.
Consumers should immediately stop using any tiller with an engine in the affected
range and contact a Honda Engine or Power Equipment dealer for a free repair.
What is the problem?
The fuel tank grommet (located on the side of the fuel tank) on affected tillers may not have been properly
manufactured and could crack or tear. If this occurs, the grommet could dislodge and result in a fuel leak.
What should you do?
Stop using any tiller that has an engine with an emissions label date code of AA (as shown above) until the fuel
tank has been replaced. Please contact a servicing Honda Engine dealer or Honda Power Equipment dealer to
make an appointment to have your tiller repaired free of charge. Transportation of the tiller to and from the
dealer is the responsibility of the owner. If you need assistance locating a servicing dealer, please visit our
website: www.Honda-Engines.com or www.HondaPowerEquipment.com, or contact us at (888) 888-3139.
In cooperation with the U.S. Consumer Product Safety Commission,
the U.S. Environmental Protection Agency, and the California Air Resources Board
PTB54211 (2010.11)
Post in a prominent location from November 1, 2010 through January 31, 2011