Employee FAQ_Branch Kit

Member Guide
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Frequently Asked Questions About Allpoint
What is the Allpoint Network?
The Allpoint Network is a surcharge-free network of ATMs with over 55,000 locations throughout the
United States, Canada, Mexico, Puerto Rico, United Kingdom and Australia. Because our financial
institution is a member of the Allpoint Network, these locations are surcharge-free to our cardholders.
United States
United Kingdom
Canada
Puerto Rico
Mexico
Australia
Where can I find Allpoint Network ATMs?
You can find Allpoint Network ATMs in 55,000 retail locations around the world, with 43,000 in the United
States, including these retailers:
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*Not all retail locations participate in every market. Check the Allpoint locator to be sure the location is
surcharge-free.
Frequently Asked Questions, cont.
Are there any fees for using Allpoint Network ATMs?
Allpoint ATMs are completely surcharge-free for Cinfed cardholders.
How can I find Allpoint ATMs?
- Use the locator at cinfed.com/locations
- Download the Allpoint App (Available for iPhone, Android and Windows devices)
- Visit Allpoint’s Facebook page and use the locator
- Look for this logo on the ATM:
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Can I use my current card?
Yes! Use your current card to gain Allpoint surcharge-free access at 55,000 ATM locations worldwide.
No additional sign-up or action is required. Start using Allpoint today!
I went to the retailers you listed, but the ATM looked like it was owned by another bank – will that
bank charge me for using the machine?
Many Allpoint Network machines look like they are operated by other banks or credit unions,
however, all ATMs listed on the Allpoint locator are part of the Allpoint Network and are surchargefree for Cinfed cardholders. Just look for the Allpoint Network sticker on the lower part of the ATM.
The surcharge screen appeared when I attempted a transaction – will I get charged a fee?
No – the surcharge screen is there to notify customers of other institutions who are not participating in
the Allpoint Network. Just press “Yes” to accept the fee and continue with your transaction. Allpoint
cardholders won’t be charged.
I used a location on the locator, but was still assessed a surcharge. Can I be reimbursed?
Yes! Complete the form at allpointnetwork.com/about/refund and Allpoint will be on the case.