Sitecore @ Avanade - Amazon Web Services

Sitecore @ Avanade
Avanade Confidential – Do Not Copy, Forward or Circulate
© Copyright 2012 Avanade Inc. All Rights Reserved.
About Us
Over US $1
billion revenue in FY11
More than 20% average yearly growth since our inception in 2000
Trusted advisor to more the 800 customers in all industries
Realized 95% satisfied customers
More than 60 locations in 20 countries
Founded by
&
Avanade’s unique partnership with Sitecore means:
Accountability
Confidence
Reach
From a single provider,
Avanade provides
Sitecore expertise,
creative, integration,
support and software
Sitecore stands with
Avanade’s solutions,
not only the software,
through design reviews
and expert access
Expertise, support and
a local presence on
three continents
“In June 2012, Avanade and Sitecore officially entered into Sitecore’s only global
partnership. The relationship enables Avanade and Accenture to fill a significant new
market opportunity to serve the needs of agile, experienced enterprise marketers with
cloud-enabled consumer engagement sites and digital experiences.”
The Avanade + Sitecore Advantage
Unique Global Partnership
A joint commitment to accountability and customer success including
solution architecture, software, hosting, and ongoing support and maintenance
Over 90 Sitecore Certified Professionals
Backed by more than 15,000 .NET, eCommerce, Azure and
content management technologists worldwide
Proven Approach for Complex Solutions
A mature methodology and experience delivering high-volume, visually
compelling and highly-integrated customer experiences at enterprise scale
© Copyright 2011Avanade Inc. All Rights Reserved.
4
From eCommerce to high-design web presence, from
intranet to cloud, Avanade is the trusted, enterprise-class
partner on hundreds of high profile web properties
Professional
Services
Wholesale
Distribution
Manufacturing
Retail /
Public Sector
© Copyright 2011Avanade Inc. All Rights Reserved.
Australia
5
Oltiva Life
demoscenario
demo scenario
Oltiva Life
 Oltiva Life is the health and
wellbeing arm of Oltiva Health
Insurance.
 Oltiva Life provides tailored
lifestyle packages for its
corporate customers.
 Like most companies, Oltiva
Life has a combination of
Line-of-Business applications,
CRM platforms, collaboration
platforms and a web presence
Fred, a salesperson at Oltiva Life wants to sell products,
and track his sales.
John, a sales manager from Oltiva Life wants to see what his sales
teams are selling, and be able to quickly approve sales.
Mike, a content author from Oltiva Life is an expert in Oltiva’s products,
and wants to collaborate effectively with colleagues to deliver the best
content he can, to his customers.
Sally, a customer of Oltiva Life, wishes to use the Oltiva Life website to
take up an offer that her company has configured for her. She uses her
desktop, tablet or phone, and wants to purchase one of the packages.
Lets see how each of these people and products are involved in the
digital marketing workflow within Oltiva Life.
LEADS
SALES
ANALYTICS
CONFIGURE
TUNE
PRESENTATION
CAMPAIGN
AUTHOR,
APPROVE
CONTENT
TRACKING
DASHBOARD
CRM
Fred, being a
salesperson, is very
familiar with CRM.
He uses CRM daily
to track his clients,
opportunities, and
marketing activities.
Here, he creates a
new client and starts
to configure the offer
Fred customises a
new package that he
has just configured for
his client.
He then activates a
workflow to send this
package off for
approval.
John receives a
notification email on
his phone that a new
package is awaiting
his approval.
He can perform the
approval on his
mobile phone.
Fred and John can
both see in CRM that
a new Sharepoint site
has been provisioned
and is ready for
content
SharePoint
Mike, a member of
one of the product
teams, receives
notification that a new
package is being
drafted, and it requires
some content.
Here, he authors
content for the client
package.
Mike uses the
collaborative power and
broad enterprise reach of
the SharePoint platform
at Oltiva Life, to create
the content without
worrying about design,
layout or which channel
will consume it.
Mike completes the
content and then publishes
to the internet site – directly
from SharePoint.
Mike can also contribute
additional marketing
content through
Sharepoint and have this
published directly in
Sitecore
Sitecore
Sally is notified by her
employer that she can
now join Oltiva Life.
Sally can now logon and
view the details of the
package. If she likes the
package she can register
for it.
Sally receives a consistent
experience on her phone,
tablet or desktop.
As Sally browses the
Oltiva Life site, content
that is relevant to her and
her account is displayed
more prominently to her.
Closing the Loop
 Back in CRM, Fred and John in the
sales team can track the uptake of their
product.
In real time.
In a tool they are familiar with.
 Back in SharePoint, Mike can see which
content is popular and can provide
additional content around this subject.
In real-time.
 Execs at Oltiva Life can track the
marketing success of a sales campaign
using SharePoint-based reports and
dashboards
Integration
LEADS
SALES
ANALYTICS
CONFIGURE
TUNE
PRESENTATION
CAMPAIGN
AUTHOR,
APPROVE
CONTENT
TRACKING
DASHBOARD
Dynamics CRM Campaign Integration
Import leads and
contacts
Dynamics CRM
Campaign Integration
– Save Actions
Webforms for
marketers
Sitecore DMS
CRM Contacts as
Sitecore users
Dynamics CRM
Campaign integrator –
Security Provider
SharePoint Integration Framework
Create SharePoint
Connector
SharePoint Integration
Framework
Custom code
SharePoint Integration
Framework
Detect SharePoint
lists
Pull SharePoint list
Content
Lessons learned
 Database must have SA when Sitecore is installed.
 This can be changed later.
 Google is not your friend, sdn.sitcore.net is.
 Install Web forms for marketers before you install SPIF.
 Or edit the sharepoint.config.
 SPIF version 111115 as a bug with SharePoint lists containing
Content Types
 Don’t forget to publish after a deploying code changes.
Demo, Code or Questions
Summary
Avanade’s enterprise integration capabilities are online and
ready to help you best leverage the investment you have in
Sitecore through:
 Integrated knowledge creation and publishing channels
 Integrated online sales delivery and approvals
 Integrated marketing activity tracking