- Lufthansa Technik AG

Transcription

The Lufthansa Technik Group Magazine
1.2014 January/February
Component loan, exchange and sale
Availability around the clock
New aircraft services
Spot landing
for 787 services
Lufthansa Technical Training
Hands-on
MRO experience
Regional markets
Reliable partner
in the Middle East
2 | Content
Lufthansa Technik Connection 1.2014
Hands-on MRO experience
Practical experience in an approved EASA Part-145 training environment is
now on offer at the Erfurt training center of Lufthansa Technical Training.
Technical Training
• Erfurt training center:
• Interview with Andreas Kaden:
“A fantastic training environment”
4
6
eServices
• manage/m®: Plug & Play
7
4
Availability around the clock
Single Component Availability (SCA) is Lufthansa Technik redesigned
portfolio for the loan, exchange and sale of components.
8
Component Services
• Single Component Availability:
Fast, flexible and available
worldwide!
• Interview with Isabell Aßmann:
“Quality and reliability”
• Repair Technology:
The meaning of SMART
Aircraft Services
• StarFlyer:
Lease return and more
• Maintenance & Engineering:
15 years of cooperation with MIAT
• Aircraft Engineering Services: Strong focus on SCAMT
Lufthansa Technik’s expanded portfolio of Boeing 787
services is valued by more and more customers.
SRU Manufacturing and Repair Technology is dedicated
to developing andperforming new repairs.
21
11
20
25
New Aircraft
• Boeing 787:
Spot landing for the Dreamliner
16
Events & Exhibitions
• Dubai Airshow: Reliable partner
in the Middle East
21
12
Engine Services
• Acoustic panels:
Quiet, please!
• Laboratory Services:
Oil filter analysis for CFM56
16
10
Employee Portrait
• Jana Ludwig: Taking off into the world of MRO
Technology & Innovation • Landing gear components: Precision coupled with reliability
• Integrated bushing production
Spot landing for 787 services
8
14
18
24
25
26
Categories
• News
3, 4
• Events & Exhibitions
26
• Products & Services
28
• Contacts
30
Lufthansa Technik Connection
is a complimentary information service for Lufthansa Technik’s
family and friends. Published every two months.
This and earlier issues can be downloaded from our website
www.lufthansa-technik.com/connection
Publisher
Lufthansa Technik AG
Tilman Tesseraux · Marketing & Sales · HAM TS/M
Weg beim Jäger 193 · 22335 Hamburg, Germany
Infoline +49-40-5070-5553 · Fax +49-40-5070-8860
marketing.sales@lht.dlh.de · www.lufthansa-technik.com
Editorial Production
Editorial office: Flightlines, Hamburg
Design: Art Works! Werbeagentur, Hamburg
Photos: Lufthansa Technik AG, Lufthansa AG
Printing: Beisner Druck GmbH & Co. KG
News | 3
Support and training for Arik Air
Partnership // Lufthansa Technik and Nigeria’s Arik Air, the largest airline in western Africa,
are expanding their partnership in the technical care of the airline’s fleet. The cooperation
between the two companies, which has existed since the airline began operations in 2006,
has now been expanded as part of a Total Operational Management (TOM) contract and
extended by six years. “By this extended and expanded contract, we signal to both our
travelling customers and the aviation community at large our resolute determination to
continue underpinning our operations with world-leading serviceability protocols available
only through a select cadre of maintenance providers. Lufthansa Technik enjoys a place
of prominence within this distinguished group and, as such, Arik Air is proud to continue
building upon our successful partnership,” said Dr. Michael Arumemi-Ikhide, Group CEO
and President at Arik Air. //
Contract signing (from left): CEO Dr. Michael ArumemiIkhide and Chairman Sir Joseph Arumemi-Johnson
of Arik Air, Senior Vice President Marketing & Sales of
Lufthansa Technik Walter Heerdt and Altfried Nessel,
CCO of Lufthansa Technik Maintenance International.
Boeing 767 fleet overhaul
Norwegian Air Shuttle
extends contract
Boeing 737 // Norwegian Air Shuttle and
Lufthansa Technik have extended the
current wheels & brakes services contract
for the airline’s Boeing 737 fleet. The new
contract also covers pooling and homebase lease services for the carrier’s growing
Boeing 737-800 fleet currently comprising
69 aircraft.
“In the past we have made good experience with Lufthansa Technik’s support and
they facilitate Norwegian’s sustained
growth. That’s the reason why we have
decided to continue and even expand the
contract for wheels & brakes services with
Lufthansa Technik,” said Asgeir Nyseth,
Chief Operating Officer of Norwegian Air
Shuttle. Wolfgang Weynell, Vice President
Marketing & Sales at Lufthansa Technik,
commented: “Over the past years our two
companies have established a very close
relationship. This latest contract is a great
proof that our success story will continue.
We will do our best to remain Norwegian
Air Shuttle’s preferred technical partner.” //
Ameco Beijing // Ameco Beijing and Business Air have
signed a three-year contract for the airline’s entire Boeing
767 fleet overhaul. The first layover starts in January 2014.
The cooperation between Ameco and Business Air started
in September 2012. Ameco has provided Business Air
with Boeing 767 airframe overhaul and PW4000 engine
leasing and overhaul services. //
Boeing 777F phase-in
Lufthansa Technik Maintenance International // At the end of 2013, Lufthansa Technik Maintenance International (LTMI) together with its customer,
Lufthansa Cargo (LCAG), officially welcomed the first member of the new
Boeing 777F fleet, which has been named “Good Day, USA”, in Frankfurt.
To ensure that the phase-in proceeds smoothly, the LTMI colleagues have
been working on the entry into
service of the new fleet, which
will number five aircraft, since
October 2012 on a joint project
involving several different departments. Thus, for example, the
dock has been remodelled, employees trained and over a million
euros has been invested in tooling and operating resources. //
Support for 787 nacelles
Paul Snyder, Vice President of Customer Service for
UTC Aerospace Systems’ Aircraft Systems segment
(center), with Heike Hartmann and Dr. Gunther Kruse
from Lufthansa Technik.
Contract with UTC Aerospace Systems // Lufthansa Technik and UTC Aerospace Systems have signed a long-term contract to provide rotable provisioning
and MRO services for Boeing 787 nacelle components designed and manufactured by UTC Aerospace Systems’ Aerostructures business. Heike Hartmann,
Director of Lufthansa Technik’s Airframe Related Component (ARC®) business unit
(photo left), said: “This agreement is a further milestone for our roadmap to establish Lufthansa Technik as one of the leading MRO providers for the new Boeing
787 program.” Lufthansa Technik now offers its customers the full spectrum of life
cycle support services for Boeing 787 nacelles on both General Electric and RollsRoyce engine nacelles. Such services include sophisticated high-tech repairs and
modifications, lease and exchange of nacelle components and on-site repairs
around the world to quickly resolve aircraft on ground situations. //
4 | News
Engine support
for Pakistan International
PW4000, PW127 // Lufthansa Technik and Pakistan
International Airlines (PIA) signed a comprehensive
engine support contract. The German company will
look after the Pratt & Whitney PW4000 engines of the
six Airbus A310s in PIA’s fleet. Signed at the Dubai
Airshow by Samin Uddin Naqvi, PIA’s Director Engineering and Maintenance (left), and Walter Heerdt,
Senior Vice President Marketing & Sales Lufthansa Technik, the contract covers spare
engine support, engineering services, logistics and repair and overhaul. The new partnership follows the recent signing of a three-year contract covering technical services for
the Pratt & Whitney Canada PW127 engines in PIA’s fleet of six ATR42 turboprop aircraft,
to be provided by Lufthansa Technik’s subsidiary Lufthansa Technik AERO Alzey. The
first engine is currently undergoing overhaul. //
SAA continues cooperation
TES® for CFM56-7B engines // South African Airways (SAA) and
Lufthansa Technik are continuing their cooperation in the area of
engine overhaul. A contract to provide support services for the 23
CFM56-7B engines in SAA’s Boeing 737-800 fleet that has been in
place since 2001 has been extended and will now continue until the
aircraft are taken out of service. Under the terms of the Total Engine
Support (TES®) contract Lufthansa Technik not only overhauls the
engines. The company also guarantees the continuous availability
of the highly flexible Airline Support Teams AST®. //
EASA Part-145
environment in Erfurt.
Cooperation with Spirit AeroSystems
Thrust reverser services // Lufthansa Technik and Spirit AeroSystems, Inc. have
entered into a cooperation agreement related to the joint provision of repair, overhaul
and supply services for the CFM56-7B and GE90-94/-115 thrust reversers and cowlings. Under this agreement, Lufthansa Technik and Spirit AeroSystems will utilize each
other’s repair facilities and capabilities in the Europe, Middle east and Africa (EMEA)
region as well as other support elements for each company’s respective repair and
overhaul services. “We are looking forward to working closely together with one of the
world’s largest designers and manufacturers of thrust reversers and cowlings,” said
Heike Hartmann, Director of Lufthansa Technik’s Airframe Related Component
(ARC®) business unit. //
Lufthansa honors
“Father of the 747”
Joe Sutter // Boeing engineer Joe Sutter (92)
changed aviation history when he spearheaded the
design and development of the world’s first Jumbo
Jet, the Boeing 747, more than 40 years ago. In
honor of his dedication to aviation and long-standing partnership with Lufthansa, the airline presented
him with the “Lufthansa Lifetime Achievement in
Excellence Award” and an honorary certificate signed
by the Executive Board of the Lufthansa Group.
Sutter is the first person ever to receive this award.
“Joe Sutter is a true pioneer in our industry and his ingenuity has been integral
to Lufthansa’s successful 50-plus year partnership with Boeing,” said Nico
Buchholz, Lufthansa’s Executive Vice President Fleet Management, who
presented the award on behalf of the Lufthansa Executive Board. //
T
he only thing we can’t do is fly”, says
Andreas Kaden, Managing Director
of Lufthansa Technical Training (LTT),
and sums up the unique offering of the company’s training center in Erfurt, Germany.
Here, a Boeing 737 is available to the course
participants as a real-life learning object,
with all the associated manuals, jobcards,
tools and resources. Customers work in professionally equipped workshops with specialist
tools and materials for the aerospace industry. Maintenance and repair tasks specially
designed for the trainees and individual
supervision ensure the acquisition of practical
skills. Experts with appropriate EASA Part-66
CAT B licenses supervise the course participants during their practical assignments.
New Aircraft | 5
Scan the QR
code for more
information.
Practical experience in a German Federal Aviation Office (LBA) approved EASA Part-145
environment is now on offer at the Erfurt training center of the Lufthansa Technik Group’s
training specialist for the MRO industry.
Just recently, the German Federal Aviation
Office (LBA) approved the Erfurt training
center as a learning environment in accordance with EASA Part-145. As a result,
Lufthansa Technical Training can now offer
customers a practical program lasting up to
three months (minimum participation period
is one month and the courses start at the
beginning of each month), which is subsequently certified as counting towards the
practical experience requirements of the
European Aviation Safety Agency.
In Erfurt Lufthansa Technical Training
provides students with high-quality training
for their future activities as approved aircraft mechanics in a fault-tolerant working
environment: from simple maintenance
tasks such as a brake or wheel change to
more complex jobs such as working on
control mechanisms or fault rectification.
The practical experience gained is certified
on LBA form 19.2, which has to be submitted to the LBA by the aircraft mechanic or
avionics technician when applying for a
Category A or Category B Aircraft Maintenance License (AML).
As Andreas Kaden points out: “Lufthansa
Technical Training is the only training provider in Germany that offers participants
their own EASA Part-145 training environment and is now also able to certify practical
experience of up to three months according
to statutory requirements. In the near future
we would like to gradually expand our capabilities to allow the entire practical experience
section to be carried out at our own training
center. International customers in particular
can benefit greatly from this because often
they don’t have an employment agreement
with maintenance organizations.”
Jens Lange, Product Manager of Basic
Training at Lufthansa Technical Training,
says: “We very often have customers
requesting that their staff gain maintenance
experience according to EASA regulations,
so we have set the relevant training in
motion in Erfurt. This training now allows
us to offer them extraordinary flexibility as
to how they gain the practical experience
necessary for obtaining an AML.”
Phone +49-69-696-2751
info@ltt.dlh.de
6 | Technical Training
“A fantastic training
environment”
Training in a realistic Part-145 environment, managed training solutions
and the development of customized training: Andreas Kaden, Managing
Director of Lufthansa Technical Training, explains how the company
positions itself for the future.
The market for technical training is
fairly dynamic at the moment. What is
Lufthansa Technical Training’s current
situation?
Andreas Kaden: Lufthansa Technical
Training has already undergone a transformation over the last few years. We positioned ourselves to be even more up-todate, including our training media and
content. Our portfolio of web-based training courses, our media concept for aircraft
types such as the A330, A320 or A380, and
our training with 360° interactive spherical
panoramas are proof of this.
Beyond that, the latest example of our
ongoing adaptation to current and future
market requirements is our array of EASA
EU1149/2011-compliant training courses.
Lufthansa Technical Training provides its
customers a total of 400 practical and theoretical EASA-approved type training
courses for 17 aircraft types as well as 50
basic courses in compliance with the new
regulations that have been in effect since
August 2013. As a matter of fact, all the
relevant type training courses offered by
Lufthansa Technical Training were approved
well in advance of the statutory deadline,
allowing us to offer customers a timely
change to training concepts and content
in accordance with the new regulations.
How have your customers
benefited from this?
One positive secondary effect of our
approach is that some courses have been
shortened – and that means our customers’ employees spend less time away from
work. That alone offers a significant economic advantage: from the overall cost
perspective of the customer, the absence
of a productive employee is much more
expensive than the mere costs of a training course. Beyond that, we have also
invested more strongly in distance learning
products to enable blended learning, which
is the optimum mix of classroom instruction, distance learning and the use of new
media. We’re also looking at virtual classrooms – again with the goal of minimizing
the necessity of travel for our customers.
What highlights do you see
in Lufthansa Technical Training’s
portfolio, today and in the future?
One important highlight is our training center at Erfurt Airport in Germany, where we’ve
been offering hands-on training since 2008.
We’ve got a fantastic training environment
there that you’ll find nowhere else.
In addition to classrooms with the usual
media, we have an instructional workshop
and in particular an aircraft hangar with
genuine, “living” aircraft – and all of that at
a single site. The aircraft – in particular a
Boeing 737 – and the tools in the hangar
and workshop are the same as you would
find in a fully equipped Part 145 operation.
In other words, the entire environment,
the IT landscape and the procedures are
organized exactly as they would be in a
genuine maintenance organization. The
only thing we can’t do is fly. And there’s
more: the German Federal Aviation Office
has approved the Erfurt training center as
an EASA Part-145 environment. As a result,
we are the only training provider in Germany
that can offer customers an in-house EASA
Part-145 environment and can now also
certify practical experience of up to three
months according to statutory requirements. We plan to gradually expand our
capabilities in the near future to allow the
entire practical experience section to be
carried out at our own training center.
International customers in particular benefit
greatly from this, because often they don’t
have an employment agreement with
maintenance organizations.
What support can you offer customers
beyond the actual training courses?
In the future we want to offer our large customers in particular the option of having us
administer their training. That is, we would
take on all the organization, including participant registration, travel arrangements,
lodging, all the way to documenting the
results – which is where there are legal
requirements to consider. This would ideally be managed using a web-based tool.
We already have the software environment
we need to take over the complete administration of participants, including recordkeeping. I’m firmly convinced that managed
training solutions like these offer customers genuine added value, and we hope to
be able to offer them as of mid-2014.
But they apply primarily to regular
training, the kind that appears in course
catalogs. What about customized
training for individual training needs?
It’s true that there is always a need for
training whose content and structure is
based on very individual, customer-specific
requirements. This is why we want to
immerse ourselves more strongly this year
eServices | 7
in training development. We want to use
our methodical and didactic know-how to
advise customers on questions regarding
the right mix of media of all kinds – whether
printed or web-based – that they need in
their training to reach a certain level of
qualification.
What about offers for basic
vocational training?
To date we have always provided basic
vocational training exclusively to Lufthansa
Technik and other Lufthansa Aviation
Group companies, but in the future we
also want to make this or a similar product
available to the third-party market. The
German dual-study system with its mix of
vocational school and workplace is very
well known beyond our national borders,
and it enables better, more practice-oriented training.
We have been approached increasingly by
interested foreign training providers and
even foreign governments about mapping
this training model in other countries, too,
and we are in a position to do that. An
example is Lufthansa Technik Philippines
in Manila, where we already do something
similar. We offer basic vocational training
there in a way that is closely tied to on-site
production.
Why does it make sense for a customer
to commission the training of its own
technical personnel from a specialist
like Lufthansa Technical Training?
As an independent subsidiary of Lufthansa
Technik, we are well positioned to offer
training in the third party market. But the
reality in the rest of the industry is often
very different. Many MRO operations train
their aircraft mechanics in-house. And
because it’s usually the operation’s own
productive employees who serve as trainers, the costs associated with providing
training are frequently not accurately
assessed. If you pull a productive employee
away from his work for a week or two, he
can’t earn any money for the company
during that time, and the probability is
high that these losses are greater than the
costs of training procured outside the
organization.
Plug & Play
The brand new portable data loader mini PDL-Pad
enables any aircraft software to be transferred wirelessly
from the manage/m® module m/modification/software to
the aircraft, eliminating any need for physical media.
U
sing the mini PDL-Pad, jointly developed by Lufthansa Technik and mbs
electronic systems, data loads can be performed unattended and up to
60 percent faster. In addition, thanks to the secure aircraft software storage inside the mini PDL-Pad, the reliability of data loads is increased. As ground
times are reduced as well, this device is a great relief for line maintenance operations. The aircraft software in question includes the navigation database, which
has to be updated in the aircraft every 28 days, i.e. at least 13 times a year. With
the new mini PDL-Pad other aircraft software can be loaded, as well.
Similar to a tablet PC in size and shape, the handy mini PDL-Pad is a lot smaller
and lighter than the previously used carrying case-like portable data loaders,
which weigh about twelve kilograms. Complementing features such as its handy
size and integrated capability to communicate over Ethernet, WLAN or UMTS, a
separate power cable is no longer required for operation, as the mini PDL-Pad
uses the aircraft as its power source. “All these advantages, together with the
Secure USB feature, make the mini PDL-Pad a superior portable data loader,” says
Matthias Fliegner, Lufthansa Technik IT project manager, in charge of developing
the new device. The above mentioned Secure USB feature patented by
Lufthansa Technik makes the mini PDL-Pad particularly unique. “This enables us
to eliminate even USB media. As a result, we save a lot of valuable time and process costs while at the same time data security is significantly increased,” underlines Fliegner who is optimistic about the product’s future: “Right now the interest
in the new mini PDL Pad is constantly rising and we hope we will be adding
many customers as users in the near future.”
Lufthansa Technik’s manage/m® module m/modification/software is a comprehensive application for tracking aircraft software configurations. The application can be used for planning aircraft software updates as well as for reporting
the software configuration of any aircraft at any point of time. In addition to the
traditional creation and distribution of software, m/modification provides a seamless integration of portable data loaders, making the use of any physical media
unnecessary.
Erik Abels · Phone +49-69-696-91628 · erik.abels@lht.dlh.de
8 | Component Services
Fast, flexible and
available worldwide!
Lufthansa Technik has redesigned its portfolio for the loan,
exchange and sale of aircraft components and consolidated
these availability products into its new Single Component
Availability (SCA) product. SCA features fast availability from
one of the biggest component pools in the world.
SCA customers can tailor Lufthansa
Technik’s service according to their
needs. Some customers require
logistics services along with the actual
aircraft component, while others prefer
to arrange their own transport.
Component Services | 9
- 4 0 - 5 0 70
S CA
Hotline
24/7
308
H otl i ne
49
-4
+
A
s one of the world’s leading MRO
providers, Lufthansa Technik is
ideally placed to offer component
loans, exchanges and sales. Lufthansa
Technik’s material pool and warehouse
locations in Europe, USA and Asia give
customers access to one of the biggest
inventories of aircraft components in the
world – irrespective of whether they already
have a contract with Lufthansa Technik.
“Lufthansa Technik is known for its high
quality standards and in-depth understanding of the airline business, which is
why our customers are always approaching us for component loans and sales,”
says Isabell Aßmann, who heads up the
Lufthansa Technik team dedicated to the
new product. “But Single Component
Availability is more than just a new brand
name; it represents our commitment to
the needs of our customers as well as to
the market demand for ad-hoc component
availability. We acknowledge that aircraft
operators require fast, simple and transparent access to aircraft components
around the clock to and from every destination around the globe.”
Dedicated Sales and Loan Team
Single Component Availability (SCA) is
the logical extension of Lufthansa Technik’s
established portfolio of services and customer solutions. However, a large number
of SCA inquiries are triggered by unplanned events such as AOG situations.
Hence, SCA inquiries often arrive at
Lufthansa Technik’s AOG Desk, where a
dedicated Sales and Loan Team manages
component loans, exchanges and sales
around the clock.
�
Please continue on page 10
Single Component Availability – SCA
For more information about
SCA please scan
the QR code
// With Single Component Availability
(SCA), Lufthansa Technik makes loans,
exchanges and sales of aircraft components available on a case-by-case and
non-contractual basis to every customer.
The component portfolio includes line
replaceable units (LRUs) and enginerelated components for all Airbus and
Boeing commercial aircraft as well as
selected regional platforms such as the
Bombardier Q400 and CRJ. //
“Quality and
reliability”
What warranties does Lufthansa Technik
offer for components?
We’re renowned for our high level of repair and component logistics expertise. We can offer the quality and
reliability that customers expect of components purchased or borrowed from us. That’s one reason why
we offer SCA components with a six months or 1,000
flight hours warranty.
Which sales channels offer
operators access to SCA?
In our experience, most inquiries arrive via e-mail or
phone. We established a dedicated Sales and Loan
Team number and e-mail address, which is manned
around the clock. The Sales and Loan Team is located
on the same floor as Lufthansa Technik's AOG Desk.
This ensures that inquiries are handled right away.
How is SCA represented
on the online marketplace?
We are already very active on the ILS platform and
we also sell components through AeroXchange. Our
inventory of components is listed on both ILS and
AeroXchange. Currently we are also testing five additional online platforms to expand our customer channels. And if a part doesn’t appear online, it’s always
worth calling or e-mailing the Sales and Loan Team.
Isabell Aßmann
Phone +49-40-5070-60196
isabell.assmann@lht.dlh.de
+
H otl i ne
- 4 0 - 5 0 70
S CA
Hotline
24/7
308
Why is Lufthansa Technik so well qualified
for the loan, exchange and sale of aircraft
components?
Isabell Aßmann: To start with, we have a material inventory worth more than a billion euros, which enables us
to provide non-routine components rapidly. We’re located at the heart of the operations of over 230 airlines with
more than 2,500 aircraft. This means we’re familiar with
the problems operators face, especially in AOG situations, and we’re not restricted to a single aircraft type.
49
-4
Isabell Aßmann, Team Manager
Loan & Exchange, talks about the
customer benefits of Lufthansa
Technik’s Single Component
Availability (SCA).
SCA customers can tailor Lufthansa
Technik’s service according to their needs.
Some customers require logistics services
along with the actual aircraft component,
while others prefer to arrange their own transport. Lufthansa Technik has an extended
logistics network and the necessary capabilities at its disposal to provide global component support for every fleet size. Lufthansa
Technik is ideally positioned to add further
value to Single Component Availability
through the logistics supply chain. The same
applies to the repair of unserviceable
components, which customers can send to
Lufthansa Technik for repair under a Single
Component Maintenance (SCM) agreement.
Strong customer orientation
Single Component Availability benefits from
more than just a dedicated team, with the
possibility of additional logistics or component
repair services. When Lufthansa Technik
established the SCA product, the internal
loan, exchange and sales processes were
restructured to reflect a stronger customer
orientation.
“This enables Single Component Availability to deliver the quality and responsiveness
that Lufthansa Technik Component Services
is known for,” says Isabell Aßmann.
Customer advantages
Worldwide access to vast global
component inventory
Fast 24/7 availability
6 months/1,000 FH warranty occurs first
High Lufthansa Technik quality
standards
Expert staffing
Material listed on various
online platforms
Logistic services if requested
SCA Hotline
+49-40-5070-4308
sca-componentservices@lht.dlh.de
SITA: HAMAOLH
Aircraft Services | 11
For the lease return work, the aircraft was
ferried to Lufthansa Technik Philippines.
For more
information about
ALTS please scan
the QR code
Lease return and more
Japanese airline StarFlyer has expanded and extended its support agreement with
Lufthansa Technik. The contract comprises the complete execution of the customer’s
lease returns, among others.
L
ufthansa Technik has been providing
technical support to StarFlyer since
the airline began operating in 2006.
Now StarFlyer, which is currently operating
a fleet of eleven Airbus A320 aircraft, has
extended the Total Technical Support (TTS®)
agreement. “The integrated technical support we receive from Lufthansa Technik
allows us to focus optimally on flight operations,” emphasized Tatsuji Fukuro, a member of the board of StarFlyer. “We are very
pleased to continue to support the growth
of this successful airline so extensively,”
said Dr. Johannes Bussmann, Chief Executive Human Resources, Engine & VIP
Services of Lufthansa Technik.
Total Technical Support – TTS®
Within the frame of the TTS® contract Lufthansa Technik provides a wide range of
technical services to Starflyer. Covered are
for example services for the engines and
landing gears, an AMOS MRO software
package support as well as Lufthansa
Technik’s Aircraft Production Inspection
Program (APIP). As part of the contract, for
the first time Lufthansa Technik also takes
over the complete execution and integrated
support of a customer’s lease returns. Early
November the first aircraft had already been
ferried to Lufthansa Technik Philippines in
Manila. The Airbus A320 with the call-sign
D-AAAL – the aircraft has a temporary German registration – was put through a careful lease return check. Already at the first
day of the return work, a specialist composites repair (ARC®) team from Lufthansa
Technik Shenzhen was in Manila to check
the thrust reversers and inlet cowls in order
to avoid possible surprises prior to the
return. Ralf Schulze, Senior Sales Executive, points to a current trend in lease con-
tracts: “Today, at lessor’s choice, most of
the leasing contracts do oblige the lessee to
return an aircraft in accordance with either
EASA or FAA requirements. This means,
that an operator not flying under EASA
regulations definitely requires the support
of a CAMO organization for a lease return.
Lufthansa Technik is perfectly prepared to
take on such responsibilities.”
The on-site presence of StarFlyer during
the lease return could be limited as the
entire work is managed and performed by
Lufthansa Technik. As this issue of Connection goes to print, the aircraft will be in the
hands of its owner. Two more aircraft are
scheduled for lease returns during the coming
months and one more aircraft in early 2015.
Founded seven years ago with initially three
Airbus A320s, StarFlyer offers domestic
service to destinations in Japan.
Ralf Schulze
Phone +49-40-5070-64706
ralf.schulze@lht.dlh.de
Performing a careful check, the Airbus twin
jet is prepared for return to its owner.
12 | Employee Portrait
Taking off into the world of MRO
Working in different departments and learning at the same time: as a trainee at Lufthansa
Technik, Jana Ludwig is acquainting herself with different areas and projects in the company
and is working on making the services even more attractive for customers.
R
company and, as they say, I’m becoming a
ight from the start of my studies I
wanted to join Lufthansa Technik, as ‘Lufthansa Technik specialist’,” she says.
During their program trainees choose four
I am fascinated by aviation, aircraft
assignments in different parts of Lufthansa
technology and travel. Here I work close to
Technik, which do not necessarily all have
the aircraft and the product,” says Jana
to be connected to their former studies.
Ludwig, explaining her decision to apply
“I didn’t know exactly what I wanted to do
for a place as a “StartTechnik” trainee. Her
career-wise. So for me it’s a great opportudream came true: she has been working
nity to get to know many people, see how
at Lufthansa Technik as a trainee for over a
things are interconnected within the comyear now, and in this time she has gained
pany and work in
many impressions and
different areas.”
contributed to the sucAfter a long seleccess of projects.
I got to know a lot of fantastic
tion process Jana
On graduating from
colleagues who are very
Ludwig received her
high school Jana Ludenthusiastic and totally
acceptance, and
wig studied Transport
committed to their products.
finally started at the
Engineering at Dresden
Jana Ludwig
company in October
University of Technol2012. The first three
ogy. After the intermeweeks were spent on an introduction course
diate diploma she decided to specialize in
Air Transport Technology and Logistics. Her involving lectures, tours and workshop visfirst direct contact with Lufthansa came dur- its that was attended by all trainees starting
ing an internship in Revenue Management their program in 2012, with activities in
Frankfurt and Hamburg. The trainees themfor the Lufthansa long-haul fleet.
selves choose where their four assignments
During a second internship she worked in
over the next two years will take place,
process optimization for the A380 producreceiving support from Human Resources.
tion at aircraft manufacturer Airbus. “I realized during my studies and the internships
that working merely in systems engineering
would not be my goal for a later employment,” says Jana Ludwig. “I’m more interested in projects and interfaces. And I
wanted to obtain a deeper understanding
of other departments.”
“
From logistics to strategy
After a theoretical thesis Jana Ludwig
wanted to “do something tangible”, so her
first assignment was with Operations Engineering at Lufthansa Technik Logistik Services, where she worked on a project in
the Aircraft Components Services department. Lufthansa Technik’s component pool
warehouse was relocated to Frankfurt.
“This involved a complete change to the
component admission and issue processes, with the aim of serving customers more
quickly and more effectively in the future,”
Jana Ludwig explains. In a series of pilot
phases the processes were reviewed and
optimized. “I was involved in the planning,
preparation and implementation and as a
result I was also able to witness the results.
Together with the colleagues from the production and the project team we were able
to find the best solutions,” she says enthusiastically. “It wasn’t plain sailing, but we
found our way to overcome the obstacles.”
On her second assignment she came
to see a quite different side of Lufthansa
Technik, working in Strategy and Product
Off to a good start with StartTechnik
On completing her diploma thesis she
therefore applied for the StartTechnik trai
nee program at Lufthansa Technik. “I was
attracted by the flexibility of this program,
and as a result I am seeing a lot of the
A lot of self-initiative, mobility and flexibility is expected of the Lufthansa Technik trainees.
Employee Portrait | 13
Management in Aircraft Engineering, at Line
Maintenance in Frankfurt. “I definitely wanted to take a look at strategic processes, as
this was something I hadn’t touched on at all
during my university studies,” she explains.
One task was to reform the way the business
unit’s products are presented and to highlight the benefits for customers. “During my
research I got to know a lot of fantastic colleagues who are very enthusiastic and totally
committed to their products,” she says. She
also carried out a preliminary study on the
IT systems in Aircraft Maintenance and
market expectations, with a view on how
customers using different IT systems can
be cared for at the same service level.
Self-initiative and dedication
As well as their assignments, trainees also
get involved in other areas. They organize
introduction weeks with lectures from the
senior management for specialists and
engineers at Lufthansa Technik, who by this
means get better acquainted with parts of
the company outside their immediate areas
of responsibility. “In this connection we meet
a lot of interesting colleagues and find out
more about other areas and products,” says
Jana Ludwig. The trainees also contribute
with their own experiences to the program
and thus develop it further. To date around
50 trainees have already completed the
StartTechnik program and an active alumni
network has developed.
A lot of self-initiative is expected of the
trainees, along with mobility and flexibility.
“The subjects in the assignments are very
complex, but can be managed,” says Jana
Ludwig. “And you get a lot in return.” In this
connection she has the support of a “buddy”, a former trainee, and a mentor from the
management of Lufthansa Technik. “I meet
my mentor regularly. She assists me by giving advice and she helps me with decisions
and her own experience.” As far as the future
is concerned, Jana Ludwig can well imagine
working in the project environment, as she
did during her first assignment. “I like the
exchange of information and ideas and
working closely with other people,” she says.
“But perhaps I will surprise myself. At the
moment I have the luxury of being able
to see so many different departments and
projects.” Jana Ludwig started her third
assignment just recently. This time her work
took her a long way away – to Lufthansa
Technik Philippines in Manila.
Jana Ludwig
On graduating from
high school Jana
Ludwig studied
Transport Engineering at Dresden University of Technology.
After the intermediate diploma she
decided to specialize in Air Transport
Technology and Logistics.
14 | Technology & Innovation
Precision coupled with reliability
Enhanced process reliability in connection with the grinding of landing gear components –
such was the goal of the “Grinding” innovation project tackled by Lufthansa Technik
with the support of the Federal Ministry of Education and Research (BMBF).
L
anding gears, the “legs” of commercial aircraft, are highly stressed during
operation and are therefore built to be
extremely robust. But even they have to go
into the shop to be overhauled, normally
after an operating period of around ten
years. This is the point at which, amongst
other things, the anti-friction coating of the
sliding tubes is renewed. These surfaces,
which are generally implemented as a hard
chrome layer, are electroplated and then
finished to the required size using special
grinding machines. The accuracy required
of these large components is to a tolerance
of a few hundredths of a millimeter.
Local overheating
This grinding process poses major demands
on man and machine. To start with, it is
imperative that the accuracy and surface
quality requirements are adhered to. As
grinding is a very time-consuming process,
the technicians try to increase productivity
by stepping up the rate at which metal is
removed. But this introduces the danger of
local overheating, which can damage the
component. To assure the quality of the
grinding process, Lufthansa Technik has
therefore set itself the goal of increasing the
process reliability during the grinding of
these landing gear components. The technological groundwork for this was laid by the
development of a grinding process with integrated quality assurance that could be monitored online. Under the “Grinding” project,
Engine Services | 15
CF34-10E MRO
for Air Astana
The fiber optic cable is embedded in the grinding wheel.
which was supported by the Federal Ministry of Education and Research (BMBF),
a number of new techniques were developed that will help to systematically eliminate damage to work pieces during the
grinding process.
Sensor technology
To avoid overheating the component that
is being ground, first of all a suitable temperature sensor was developed. This suspends the grinding process as soon as a
critical threshold is reached, thus avoiding
damage to the landing gear component.
As the component is covered by the
grinding wheel and the cooling lubricant
throughout the grinding operation, a special fiber optic cable that measures the
surface temperature of the component in
real time is used here. This technology
eliminates the possibility of the expensive
landing gear parts sustaining “grinding
burn”, which can result in uncontrolled
loss of strength.
Laser measurement system
In a further step the parameters of the
grinding process were optimized. The aim
was to avoid damaging vibration during
the grinding process, which could result
in surface blemishes. This optimization
made it possible to guarantee a stable and
virtually vibration-free grinding process.
A further outcome of the Grinding
project is a laser-based measurement
system that measures the component
throughout machining. This system prevents the grinding disk from colliding with
the component in case the machine
operator has made an error in entering
the machining parameters. Once again
the effect of this will be to improve process reliability.
Optimization of process reliability
Under the “Grinding” research project,
which ran from January 2011 through
November 2013, not only was a large
volume of special proprietary data gathered, but machining of the landing gear
parts was improved through optimization
of the grinding parameters and process
reliability was raised. At the same time a
lot of time was saved, yet the quality of
the workmanship was higher. As the
results obtained constitute unique characteristics, the rights to these have been
protected through several patent filings.
In this way in collaboration with the
Institute of Production Management and
Technology of the Technical University
of Hamburg-Harburg Lufthansa Technik
has succeeded in extending its expertise
in the grinding of landing gear components and in widening its technological
edge in the area of landing gears.
Lufthansa Technik AERO Alzey //
Kazakhstan national carrier Air Astana
(KZR) has signed an exclusive-agreement with Lufthansa Technik AERO
Alzey (LTAA) for the provision of MRO
services for the carrier’s fleet of CF3410E powered Embraer 190 aircraft. Air
Astana introduced the first of twelve
planned Embraer 190 into the regional
operation in May 2011. Under the new
contract Lufthansa Technik AERO Alzey
will provide maintenance, repair and
overhaul services as well as spare
engine support.
“Following the positive experience with
our previous PW125B MRO support
agreement, we decided earlier in 2013
to extend the relationship by entering
into an exclusive engine service agreement for our new E-Jet fleet with Lufthansa Technik AERO Alzey. We have
worked with the Alzey shop since the
airline started operating PW125B
powered Fokker 50 in 2002 and we
have found that Lufthansa Technik
AERO Alzey is delivering the service we
require at very competitive prices,” says
John Wainwright, Senior Vice President
Engineering Group, Air Astana.
“We are very pleased to continue our
partnership with Air Astana and are
looking forward to supporting the airlines
future growth” says Martin Hach, COO
of Lufthansa Technik AERO Alzey. “We
believe the achievement of this agreement is a result of LTAA commitment to
the regional aircraft engine market to
provide the most flexible and comprehensive services to our customers”. //
Signing ceremony (from left): Peter Foster,
President Air Astana, Martin Hach, COO, LTAA,
Andreas Kehl, VP Sales & Marketing, LTAA,
and John Wainwright, SVP Engineering Group,
Air Astana.
16 | New Aircraft
Spot landing
for the Dreamliner
Lufthansa Technik’s further expanded and deepened portfolio of Boeing 787 services
is valued by more and more customers. New services have been added and cooperative
agreements are in place to support the entire life cycle of the Dreamliner.
W
hile an increasing number of airlines are taking delivery of their
first Boeing 787s, the long
sought-after aircraft that will usher in an
innovative new aircraft era, Lufthansa
Technik is further expanding the range of
services it offers for the composite airliner.
As the fleet numbers rise and operation
of the 787 ceases to have a “niche” status,
the airlines are clearly going to need 787
MRO services that go beyond the successful Total Component Support (TCS®) that
Lufthansa Technik already provides to
Japan Airlines and Ethiopian Airlines. In
addition to component support, one of the
most important cornerstones of reliable
flight operations, Lufthansa Technik has now
added a new element to its broad spectrum
of life cycle services for the 787 – the Aircraft Production Inspection Program – which
supplements services such as start-up
support, line maintenance, engine change
teams, engineering support and VIP completions. Meanwhile Lufthansa Technik
recently acquired two more 787 operator
customers for its TCS® offering: Air Canada
and TUI Travel have both signed support
contracts tailored to their individual needs.
Whereas Lufthansa Technik is set to provide full component support for Air Canada’s 787 fleet, the contract with TUI Travel
focuses on the 787 engine-related components of the GEnX. These two new agreements are a good example of how Lufthansa
Technik has the flexibility to adapt its comprehensive material support services to
the varying needs of different airlines.
the agreement, Lufthansa Technik will provide Air Canada with a wide-ranging service
portfolio, including the supply of serviceable
parts from Lufthansa Technik’s extensive
787 component pool, the maintenance, repair and overhaul of removed components,
home base lease, transportation logistics,
reliability reporting and seamless IT integration. The largest Canadian airline has
placed firm orders for 37 Boeing 787s,
with a further 23 options.
Customized component support
Air Canada has signed a Total Component
Support contract that is due to take effect
when Boeing delivers the first 787 to Air
Canada in the first quarter of 2014. Under
Air Canada is the newest TCS® customer.
New Aircraft | 17
the component pool in Miami, Florida, will
ensure that Air Canada receives the best
possible level of service.
For the four airlines Thomson Airways,
Arkefly, TUIfly Nordic and Jetairfly, which
all are part of TUI Travel and have taken
delivery of their first 787s, Lufthansa Technik
will provide full coverage for all enginerelated components of the 787’s GEnx-1B
engines. In this case Total Component
Support covers a subset of the 787 com-
ponents but still incorporates all services,
including MRO, pooling and provisioning
of home bases tailored to each airline’s
particular requirements. Now that these
two new customers have joined Lufthansa
Technik’s service network, the MRO provider handles a significant share of the
material support requirements of current
and future 787 fleets.
�
Photo: Bernie Leighton
“The selection of a component support
provider for our 787 fleet is an extremely
important decision,” said Alan Butterfield,
Vice President Engineering and Maintenance of Air Canada, on the occasion of
the contract signing. “Lufthansa Technik
clearly demonstrated their commitment and
ability to ensure the integrity of our 787
long-haul operation from day one.” An onsite program manager at Air Canada’s
head office in Montreal and expansion of
Japan Airlines, Ethiopian Airlines and several TUI Travel airlines are among the continuously increasing customer base for comprehensive material support.
18 | New Aircraft
comprehensive engineering support for the
latest Boeing aircraft, from start-up support
to all engineering services during the airTo ensure that the integration of the Boeing
craft life. In Munich and Frankfurt Lufthansa
787 into an airline’s fleet proceeds without
Technik is already performing line maintea hitch, Lufthansa Technik is the first MRO
nance for the 787 aircraft of international
provider in the world to also now offer its
customers.
acclaimed and extremely popular Aircraft
Together with UTC Aerospace Systems,
Production Inspection Program (APIP) for
a key supplier in the Boeing 787 Dreamliner
this aircraft type. With experienced inspecprogram, Lufthansa Technik now also protors stationed directly at the assembly line,
vides rotable provisioning and MRO servicLufthansa Technik performs individual
es for Boeing 787 nacelle components,
inspections on-site to ensure the optimal
offering the full specproduction quality
trum of life cycle supand a high degree
port services on both
of reliability in subLufthansa Technik clearly demonGeneral Electric and
sequent aircraft
strated their commitment and
Rolls-Royce engine naoperation. 50 Boeing
ability to ensure the integrity of
787 production inour 787 long-haul operation from celles. Services on offer
include the lease and
spections have alday one.
Alan Butterfield
exchange of nacelle
ready been comcomponents, on-site
missioned and the
repairs around the world to quickly resolve
first 787 to have been quality checked by
aircraft on ground situations and high-tech
Lufthansa Technik has been delivered.
shop repairs and modifications of these
Once the aircraft is in service, the technical
components, making full use of Lufthansa
support coverage that Lufthansa Technik
Technik’s many years’ experience of comprovides to 787 operators goes further:
posite materials in the aviation industry.
the company is also fully prepared to offer
From phase-in to line maintenance
“
Last but not least, the services offered in
the premium segment – VIP completions –
illustrate just how well-prepared Lufthansa
Technik is for the Dreamliner with its modern
composite structures. Even before the first
Boeing 787 VIP for private or government
customers is delivered at the end of the year,
Lufthansa Technik has finished all its preparations for the completion and technical
care of this state-of-the-art aircraft type.
With the development of a new process for
cabin installations in the new aircraft types
with composite airframes, the company
has also laid the foundation for customized
cabin solutions for its VIP customers. In short,
with services to cover every aspect of the
expanding life cycle of the Boeing 787, the
specialists of Lufthansa Technik are passing
on unique expertise and experience to
operators around the globe – Lufthansa
Technik is the partner of choice for industryleading independent and tailor-made
services for the Dreamliner.
Dirk Winkler
Phone +49-40-5070-3310
dirk.winkler@lht.dlh.de
Integrated bushing production
A mobile system for the measurement of landing gear components is the heart of a Lufthansa
Technik proprietary development aimed at increasing the efficiency of the landing gear overhaul
process, eliminating potential faults and improving precision.
A
ircraft landing gears are not only
subjected to enormous loads – during a hard landing the forces can
exceed the weight of the aircraft by a substantial factor – the harsh operating conditions of landing gears often cause corrosion
in the drilled holes and on the flange surfaces of the bushings. Regular maintenance
of the landing gear is therefore a must to
satisfy the safety requirements and ensure
a long service life. Whereas the corrosion
on the components can be removed by
machining, the bushings can no longer be
used. In the course of a typical landing
gear overhaul bushing replacement is therefore mandatory. The manufacture of the
replacement bushings – made of bronze,
aluminum or steel alloys – however is a
challenge. As each component repair
requires a different cutting depth to remove
the surface damage, the bushing holes on
every component have different diameters.
This means that a new bushing with individual dimensions has to be fabricated for each
bore. After replacement, the component
with the new bushings installed must precisely match the dimensions prescribed by
the original equipment manufacturer (OEM).
In the past both the measurement and
the manual calculation of the bushing
dimensions required a large amount of
labor. After machining the landing gear
components were first measured to an
accuracy of a hundredth of a millimeter with
hand-held instruments (caliper gauges,
measurement guns, micrometer calipers
and three point internal micrometers). The
data was noted down by hand and entered
into the SAP system. The new bushing
dimensions (length, flange thickness and
diameter) were then calculated based on
the measured data. Then the new dimen-
Technology & Innovation | 19
sions and the corresponding order information had to be entered into the bushing
drawings – again manually – before being
passed on to the workers in the machine
group, who would then – once more manually – enter them into the CNC machine tool.
Automatic data transfer
Working with the Department of Informatics
of Hamburg University and Lufthansa
Systems, Lufthansa Technik has developed
a software that puts an end to the tedious
process. It enables the bushing dimensions
to be calculated automatically and the
automatic transfer to the relevant technical
drawings. By using a semi-automatic measuring arm, a lot of time can be saved,
component measurement can be significantly improved and the error rate reduced.
The measuring arm automatically transfers
the component dimensions to the SAP
system. The SAP system calculates the
necessary dimensions of the new bushings
and controls the printing of all necessary
order documents and drawings. As a
result, the effort required to manually transfer the data and perform the associated
administrative tasks is drastically reduced.
Only the data for the new bushing dimensions must still be entered into the CNC
machine manually, but in the future this too
will be automated.
Semi-automatic
measuring arm in use.
Bushing manufactured
on lathe.
Reduced process time
Within this research project, which was
funded by the Federal Ministry of Education
and Research, the work steps “component
measurement”, “calculation of bushing
dimensions” and “bushing production”
have been combined into a coherent, integrated system. As a result only a few, optimally interconnected interfaces are now
required. Linking the measurement methods and automating the work processes
has not only made it possible to reduce
process times by up to 30 percent, but the
quality level has been further improved.
To ensure that the research results are
put to best use, an intensive information
exchange has taken place with all subsidiaries and affiliates of the Lufthansa Technik
Group that are involved in landing gear
overhauls. A patent application for a
“mobile measurement system” that incorporates the results of the “Software Development Bushings” research project, has
already been filed.
Measuring a bushing
diameter with an outside
micrometer.
The bushing is inserted
into the landing gear
component.
20 | Aircraft Services
15 years of cooperation with MIAT
MIAT Mongolian Airlines and its Maintenance & Engineering Organization and Lufthansa
Technik can proudly look back at 15 years of successful cooperation.
ation Safety Agency and the airline received
its first approval for line maintenance of
Airbus A310 and Boeing 737NG aircraftin
accordance with EASA Part-145 rules and
regulations. Yet before the end of the same
year the scope of approval was expanded
to cover performance of C-checks. In 2006
MIAT successfully performed its first in-house
C-checks on Boeing 737 and A310 aircraft.
As MIAT’s M&E Organization continued
with line and base maintenance of the
Boeing 737NG fleet, Lufthansa Technik
won a contract for Total Component Support (TCS®) of the aircraft type. The same
applied to the Boeing 767aircraft that was
integrated into the fleet in 2013. For this
type too Lufthansa Technik has taken on
the provision of component support. In the
same year the European Aviation Safety
Agency expanded MIAT’s scope of approval for performance of the 767-300ER line
and base maintenance.
Walter Heerdt, Senior Vice President of
Lufthansa Technik for Marketing and Sales,
handed over a voucher for an aircraft
painting training course for partner’s
employees.
All through the years of cooperation
with Lufthansa Technik, MIAT Mongolian
Airlines has thus benefited from the support
of its partner: it has been always able to
rely on the high quality technical services
it required and has also enjoyed handson assistance, know-how transfer and
training of the MRO provider as it moved
towards self-sufficiency. Today MIAT’s
Maintenance & Engineering Organization
performs all kinds of aircraft maintenance
work independently, down to the D-check,
while Lufthansa Technik provides Total
Component Support and a variety of MRO
services for the aircraft operated by the
airline. As such, this partnership incarnates
the success of the cooperative approach
of Lufthansa Technik.
Gaining independence
Last year Lufthansa Technik and MIAT celebrated 15 years of successful cooperation.
At an event held to mark the anniversary,
Dmitri Zaitsev
Phone +49-40-5070-5404
dmitri.zaitsev@lht.dlh.de
Photo: miat.com
O
ver this time the engineering arm
of Mongolian Airlines has steadily
developed into an independent
and multi-faceted MRO company while
Lufthansa Technik remained reliable partner and supplier of MRO services on the
side of the airline from the Far East. All
beginnings are difficult, so they say. In case
of an airline, Total Technical Support
(TTS®) from Lufthansa Technik will usually
be the solution. When Mongolian Airlines
acquired its first Airbus A310 back in 1998,
the logical next step was therefore to put
this support solution in place. This universal service program, ranging from component to engine support and from aircraft
maintenance to on-the-job training for
Mongolian technicians and engineers,
which was carried out on-site by Lufthansa
Technik personnel, was essential for the
success of the technical operation and the
formation of MIAT’s own M&E Organization.
Over the years MIAT developed with a
sense of purpose, systematically acquiring
and expanding its own maintenance competencies. The real breakthrough happened
in March 2005 when the quality of preparations was recognized by the European Avi-
MIAT Vice President Mr. Khurelbaatar S. (right) takes the training
voucher from the hands of Walter Heerdt, Senior Vice President
Marketing and Sales of Lufthansa Technik.
Component Services | 21
Preparing a Main
Fuel Pump Housing
for machining.
SRU Manufacturing and Repair Technology is a Lufthansa Technik specialty engineering,
production and process team dedicated to developing new repairs and performing them –
series production of components included. Ten engineers work mainly on developing new
processes to save parts that would otherwise have to be scrapped.
L
ufthansa Technik’s SRU Manufacturing
and Repair Technology (SMART) prides
itself on its conviction that a better
solution can always be found. SRUs or shop
replaceable units are sub-components or
piece parts that can be quickly replaced at
a shop. Whereas today the term “smart”
sometimes appears hackneyed in connection with products, at Lufthansa Technik the
name is spot-on. The SMART team of
Component Services is staffed by a group
of experienced engineers focused on im-
proving SRUs. They have already handled
components from a wide range of aircraft
subassemblies. These include engines,
landing gears and structural parts and are
not limited to components of all aircraft
systems. The aim of their development
work is always to improve the reliability and
service life of a component and specifically
to avoid the need to scrap parts.
This service, a highly flexible combination
of development and production, is possible
thanks to Lufthansa Technik’s status as a
Design and Maintenance Organization.
Today airlines, MRO companies and even
OEMs benefit from the expertise of this
team that is able to cover the full service
spectrum from damage analysis to the
development of an improvement or the
certification and implementation of a largevolume repair. These days even the
contract production of parts in large unit
numbers is nothing unusual for the team.
�
The plating shop offers a comprehensive portfolio
of processes. These pins are chrome-plated.
A different approach was chosen by the
engineers when a toilet bracket came under
scrutiny. The original part was made of an
aluminum alloy, which didn’t hold up well
under the highly corrosive conditions found
in an aircraft toilet. The parts often simply
wore out. The SMART engineers changed
A mechanic carefully performs a visual check before plating.
the material from aluminum to a plastic
material – saving weight and eliminating
the possibility of future failures due to corrosion. The replacement parts manufactured by Lufthansa Technik are the equivalent of OEM parts in terms of form, fit, funcpart from a one-stop shop ready for installation and fatigue, and brought only half of
Engineering Services
the cost with them.
tion. The development of a special repair
The handling of a Service Bulletin confor an air-oil IDG cooler assembly is a good
The service portfolio of SMART is based on
cerning Boeing 777 aircraft is a typical case
example of the wide-ranging capability of
two pillars. The first of these is Engineering
of a component repair performed by SMART.
the SMART team. During operation, heavy
Services, which covers the development of
SB 777-55A0018 requires the replacement
wear occurs on the oil cooler cascade,
the product, the production process and
of existing horizontal
which directs the outthe necessary tools and equipment. The
stabilizer pivot pins
let air of the cooler to
spectrum of work handled here extends
with new or reworked
the bypass flow of the
from the analysis of operating principles
The close connection to Lufthansa
pivot pins, as micro
engine. As typical reand mechanisms of action to construction
Group’s airlines gives us highly
cracks have been
pairs such as replacmodel analysis and definition of the actual
detailed knowledge of the
found in the chrome
ing individual vanes
requirements for every individual comporequirements of every single
plating, sometimes
using TIG welding
nent and their systematic classification.
aircraft component.
extending into the
proved to be of limitThe final outcome is a new design with
Sabrina Hornig
base metal. As the
ed value, Lufthansa
improved durability, longer service life and
pins join the horizonTechnik’s engineers
often even lighter weight.
tal stabilizer to the stabilizer support bulkdeveloped a new cascade using a casting
head, a fractured pin could result in loss of
technique. The new cascade is welded to
Production Services and Repair
the cooler assembly. This repair returns the control of the airplane. Lufthansa Technik
air-oil cooler to its original operating condi- decided to offer the rework of the pins. The
Production Services then covers the prochrome plating on the pins is removed, the
tion, with form, fit, function and fatigue
duction of individual parts in the facilities of
base structure is checked for defects and a
equivalent to an OEM part. The big differLufthansa Technik. The instruments used in
new chrome plating is applied. After grinding
ence is the dramatically lower cost,
this connection extend across all
which easily justifies the investment in the pins to the final dimension, a careful
the strands of technology availcheck ensures that the pins are in operadeveloping the cascade assembly
able in the SRU and Manufactional condition again. This process cuts
as casting.
turing Center, from machining
to surface technology and
beyond. In this way the customer receives a certified
IDG oil cooler after repair. A new cascade – the grey casting –
“
has been welded to its core.
LTMI Customer Forum
Replacing the aluminum brackets
with plastic eliminated failures
due to corrosion.
the cost of a new pivot
pin kit set in half.
When it comes to the development of
improvements to SRUs, customers benefit not just from the technical competence
of the MRO market leader. As Sabrina
Hornig of Product Engineering and Planning points out: “The close connection
to Lufthansa Group’s airlines gives us
highly detailed knowledge of the requirements of every single aircraft component.
This gives us a distinct edge. On top of
this, in addition to the repairs ready for
production that have already been developed, working with the customer we can
also develop and implement new repair
solutions.”
The result of each individual repair
speaks for itself. Depending on the individual part more than half of the cost can
be saved. But at the same time these
highly efficient repairs, once carried out,
have the effect of significantly lengthening the service life of the components. In
this way Lufthansa Technik’s customers
benefit twice over – a solution that truly
deserves the name SMART.
Sabrina Hornig
Phone +49-40-5070-68167
sabrina.hornig@lht.dlh.de
Customer advantages
Proprietary developments
Cost reduction
Extended service life
Reduced scrap rate
Availability improved
Increased reliability
Representatives of twelve airlines attended Lufthansa Technik
Maintenance International (LTMI)’s recent Customer Forum
in Frankfurt. As well as German airlines, delegates came from
England, Ireland, Norway, Turkey and Abu Dhabi and their
feedback on the event was extremely positive.
P
articipants at the Lufthansa Technik
Maintenance International Customer Forum attended a concentrated
program of informative presentations and
discussions covering every aspect of the
maintenance world. Topics ranged from
the A320 extended service goal to various
maintenance program models and innovation topics, to the 787 engineering.
There was also a briefing on the latest
developments in manage/m®. The attendees were particularly interested in two
contributions on the subject of quality,
which stimulated animated discussion
among the airline representatives. “It was
exactly the right choice of topics,” said
John Fields, Engineering Manager Aer
Lingus, praising the agenda. Andy Beck,
Line Maintenance Manager EasyJet, concurred: “The conference is very well structured and focused on problem solving.”
Opportunity for improvement requests
One of the high points of the Forum every
year is the Airline Caucus, at which all the
representatives get the opportunity to put
their improvement requests to the Lufthansa Technik Maintenance International
management. The session was kicked
off by Altfried Nessel, CCO of Lufthansa
Technik Maintenance International, who
recapped on the suggestions for improvement that had been voiced the
previous year and outlined the progress
made in those areas since then. After
that the floor was opened up for discussion and the exchange of experiences.
Participants were particularly complimentary about the speed with which Lufthansa
Technik Maintenance International always
comes up with solutions for different customer problems. One topic that has not
yet been entirely resolved is the desire on
the part of customers to deal with a single
point of contact within Lufthansa Technik
for all operational matters.
Mario Hess, in charge of Maintenance
at Eurowings and a veteran participant
of LTMI Customer Forums, values highly
“the good exchange of information and
pleasant atmosphere”. Wolfgang Urich,
Manager Line Maintenance Stations TUIfly, who had come directly from the International Airlines Technical Pool (IATP) in
Abu Dhabi, said that he had accepted the
invitation “because every year there is
something new to make attending the
Forum worthwhile.” Alexander Heilmann,
CEO of Lufthansa Technik Maintenance
International, commented: “We are very
grateful for the open discussion and the
direct, honest feedback of our customers.
And it is a great delight to be able to
welcome a number of delegates to the
event year after year.” //
Altfried Nessel
Phone +49-69-696-46929
altfried.nessel@lht.dlh.de
24 | Engine Services
T
Quiet, please!
In partnership with the German Aerospace Center, Lufthansa and
Lufthansa Technik are looking for new possibilities for noise
suppression. Under a project which is led by the Lufthansa Group
acoustic panels have been modified.
he noise produced by turbofans is
one of the limiting factors in air
transport. Engineers therefore fight
for every decibel by which the noise emissions can be reduced. There are a number
of angles from which the level of sound
produced during operation can be tackled.
For example, it is well known that acoustic
panels located in the engine inlets play an
important role in the overall acoustics of
an aircraft engine. They consist of annularshaped sandwich segments covered with
wire mesh that extend up to the fan. As
previous findings reveal these panels to
have some acoustic shortcomings, the
acoustic engineers have been looking for
alternatives to the classic configuration.
During an extensive series of tests conducted in collaboration with the German
Aerospace Center (DLR) and supported
by the Federal Ministry of Economics and
Technology (BMWi), two hard wall acoustic panel variants for CF6-80C2 have been
developed and tested. The acoustic measurement took place at Lufthansa Technik’s
engine test cell in Hamburg using DLR’s
unique microphone array that has been
developed especially for indoor measurements. The array consists of some 60
microphones placed in the bottom right
corner of the test cell covering different
sound emission angles. Three days of
measurements have lead to an enormous
amount of data that currently is analyzed
by DLR.
Thus the so-called MODAL project
(German: Modelle und Daten zur Entwicklung aktiver Schallschutzmaßnahmen im
Luftverkehr) is an excellent example of
how Lufthansa Technik not only vigorously
pursues cost-effective efficiencies, but
also goes to great lengths to achieve the
best solutions for the environment that are
technically feasible today. Lufthansa works
permanently with partners in industry, public administrations, academic institutions
and research to develop perceptible
noise-reduction measures. This manifests
itself in concrete efforts, such as the continuous modernization of the aircraft fleet,
the ongoing optimization of the existing
fleet and the use of noise-reducing procedures in daily flight operations.
Dr. Gerd Saueressig
Phone +49-69-696-90890
gerd.saueressig@dlh.de
Oil filter analysis
for CFM56
Lufthansa Technik’s Laboratory Services unit has been
licensed to examine oil filters of CFM56 engines. Adding this
special competence means another big step towards
becoming the one-stop-shop for all MRO-related laboratory
demands.
A
s well as lubricating and cooling
the highly stressed bearings in
turbine engines, the oil also serves
the important additional function of washing out wear debris and small particles
and trapping them in the filter. The analysis of these particles caught in the filter
is an important way of evaluating the
technical health of an engine, which is
classified and described by size, material class, condition and total quantity,
supported by the appropriate images.
Because Laboratory Services already
has the necessary equipment, including
the scanning electron microscope
required for the analysis, obtaining the
approval was a logical next step. To
meet the requirements for obtaining
CFM56 oil filter analysis has been added to
the capability spectrum of Lufthansa Technik’s
Laboratory Services.
Using the electron microscope the
tiniest particles become visible.
why the engine manufacturer requires
that regular examinations are carried out.
Lufthansa Technik’s Laboratory Services
is now licensed to conduct oil filter analysis for the CFM56 engine series. This
kind of examination is required, among
others, by the following Service Bulletins:
CMF56-5B SB72-0670, SB72-0671,
SB72-0808 and SB72-0833.
Training and audit
the approval, special trainings were
performed, including the analysis of
test filters and discussion of the results.
The final audit was conducted by an
expert from GE. Armed with this new
approval, Lufthansa Technik’s Laboratory
Services has expanded its capabilities
by an important element, underlining
its approach to offering its customers
the most comprehensive capability
spectrum.
The first step in analyzing the filters is to
carry out a predefined filter-washing
process to gather all debris for analysis.
In a second step the debris collected is
Dirk Schulenburg
Phone +49-40-5070-64696
dirk.schulenburg@lht.dlh.de
Strong focus
on SCAMT
Aircraft Engineering Services //
A new name for the acclaimed
think-tank of Lufthansa Technik
Engineering: By renaming its
renowned Maintenance Management Services Aircraft Engineering
Services (AES), Lufthansa Technik
is stepping up the focus on SCAMT
services for its customers from
the branding and visibility in the
market perspectives. Under the
new designation of Aircraft Engineering Services, the MRO
provider’s maintenance specialists
will continue the success of what
hitherto have been its Maintenance Management Services,
offering the same content.
The focus of activities will in future
be increasingly on aviation-law
related tasks. Maintenance
Management Services has already
provided support to operators in
the past in managing airworthiness
tasks. EASA regulations allow
operators to subcontract the
performance of Subcontracted
Continuing Airworthiness Management Tasks (SCAMT), while the
operator remains ultimately
responsible vis-a-vis the aviation
authority. The Aircraft Engineering
Services department, rebranded
as of 1 January 2014, will continue
to be the organization within Lufthansa Technik that is responsible
for SCAMT.
Philipp Krusemeyer
Phone +49-69-696-87331
philipp.krusemeyer@lht.dlh.de
For more information:
www.lufthansa-technik.com/aes
26 | Events & Exhibitions
Photo: Sven de Bevere
Cabin solutions
for America
Lufthansa Technik presented its two
latest products for the aircraft cabin –
the GuideU floor path marking system
and the HelioJet cabin lighting system
– at the recent Aircraft Interiors Expo
Americas show.
// American carriers are increasingly
backing new, efficient aircraft. To save
fuel, more and more attention is being
paid to aircraft weight. American airlines
are therefore particularly interested in
cabin furnishings that improve passenger comfort, require little maintenance
and at the same time save weight. These
requirements are satisfied by Lufthansa
Technik’s new GuideU 1000-series and
HelioJet cabin products. When presented at Aircraft Interiors Expo Americas,
they met with a lot of interest from
American aircraft manufacturers and
airlines alike.
Together with SCHOTT Lighting and
Imaging Lufthansa Technik presented
HelioJet, a new LED lighting technology
for the aircraft cabin that uses approximately one fifth of the LEDs required by
conventional LED lights. A special procedure ensures that the light is evenly
distributed. HelioJet also has the advantage of requiring very little in the way of
maintenance.
GuideU 1000-series, the latest version
of the Lufthansa Technik non-electric
floor path marking system, was also on
show. Designed to fit every common
cabin floor material GuideU provides for
a very easy installation, a broad choice
of colors and a lifetime without maintenance. The patented GuideU system
features a most efficient and light-weight
design, saving more than 15 percent
weight versus competing products.
The product sales team in America.
With Dubai as one of the world’s booming hubs, Lufthansa Technik is expanding its offering here.
Reliable partner
in the Middle East
The Middle Eastern aviation market is strongly growing.
At Lufthansa Technik Middle East Services (LTMES), headquartered in Dubai, Lufthansa Technik is continuously expanding
its range of technical services for the region’s customers.
T
he Dubai Airshow at the end of
2013 visibly underlined Lufthansa
Technik’s role as reliable partner for
the Middle East and Africa region, providing high-quality technical solutions for
both private and commercial aircraft operators. Lufthansa Technik Middle East Services (LTMES) bundles all the contact partners for sales, logistics, technical training
and the component business, and makes
them available in Dubai. Lufthansa Technik
Middle East Services Managing Director
Ziad al Hazmi outlines the development:
“We have already added local employees
to strengthen both our customer service in
the area of component support and the
sales office for our regional VIP customers. Now we are considering expanding
The Lufthansa Technik booth at the Dubai Airshow with ample lounge space for business meetings.
Events & Exhibitions | 27
Meet us at...
16 – 18 January 2014 | Bahrain
Bahrain Airshow
The Bahrain International Airshow
has established itself as one of the
most elite business-to-business
events.
ruar y 201
eb
F
5- 6
4
MRO ast
le E
Midd th 316
Boo
i
D ub a
05 – 06 February 2014 | Dubai
MRO Middle East
On site: Ziad al Hazmi is Managing Director of Lufthansa Technik Middle East Services.
The MRO Middle East Conference and
Exhibition brings together decision-
makers from airliness and suppliers.
11 – 14 February 2014 | Singapore
Singapore Airshow
our material support services, deploying
specialized personnel for our customers in
the region and providing line maintenance
services for customers outside Lufthansa.”
Composite repairs – ARC®
Owing to rising demand for on-site technical services for nacelle components,
repair operations for Airframe Related Components (ARC®) will be expanded in early
2014. With a local facility in place, spare
part provision and repairs can be offered
more efficiently to customers in the region.
Depending on the required service, repairs
can be undertaken either at the customer
site or in Dubai without creating additional
transport expenses, or be organized within
the Lufthansa network.
Catering for the rapid growth of the aviation industry in the Middle East and the
continual increase in aircraft movements in
the region, Lufthansa Technik Middle East
Services will also begin to offer the highly
efficient service Cyclean® Engine Wash at
its facility in Dubai as well as at the region’s
airports. There have already been a lot of
definite enquiries from airlines interested in
using the service.
Cyclean® Engine Wash
The Cyclean® process frees the engines,
in particular the fan and compressor blades,
from dirt such as sand, mud, dust and pollen. Once cleaned, the engines are more
thermally efficient in operation and use up
to one percent less kerosene for the same
level of performance. This reduces costs
and is better for the environment.
“For us and our customers, the performance of the engines, protecting the environment by reducing CO2 emissions, and
cost savings from extended on-wing time
are foremost considerations,” says Oliver
C. Winter, Program Manager Cyclean®
Engine Wash at Lufthansa Technik. Ziad al
Hazmi: “Our new services in Dubai will
help us fulfill the wishes of our airline and
VIP customers even better.”
Ziad al Hazmi
Phone +971-440-57-550
ziad.al-hazmi@lht.dlh.de
Cyclean® is now offered on site in the region.
Asia’s largest aerospace and defence
event ranges among the most renowned
air shows in the world.
25 – 26 February 2014 | Moscow
Aircraft Maintenance
Russia
The annual platform in Russian and
the CIS for discussing the main issues
of aircraft maintenance and repair.
18 – 21 March 2014 | Johannesburg
MRO Africa
The next MRO Africa will again be a
place to network with leading players
from Africa and around the world.
Preview
Highlights from the next issue:
• Innovation Management
• Aircraft recovery
• Fleet manager portrait
www.lufthansa-technik.com/events
28 | Products & Services
Airbus
World of services
No matter if you are a regional start-up, a
small or mid-sized carrier, a private or
governmental operation, or a legacy airline:
Our range of products and services can be
tailored for commercial and private fleets of
every mix, kind and age.
A300
Total Support Services
Total Support Services are the first choice for
any customer wanting to enjoy cost-efficient
and reliable flight operations and focus on his
core business at the same time.
• Total Operational Support (TOS®)
• Total Technical Support (TTS®)
• Total Base Maintenance Support (TBS™)
• Total Material Operations (TMO®)
• Total Component Support (TCS®)
• Total Engine Support (TES®)
• Total Landing Gear Support (TLS™)
A310
Line Maintenance
Base Maintenance
Component Services
Engine Services:
P&W JT9D, PW4000-94,
GE CF6-80C2
A300
A318
A310
A319
A318
A320
A319
A320
Hotline
24/7
k
AOG des
www.lufthansa-technik.com/services
308
H otl i ne
A321
-4
+
Special Services
The world’s leading manufacturer-indepenent
MRO provider offers a product portfolio
reaching beyond traditional MRO services
from the manual.
• Composite Repairs (ARC®)
• Engine Parts & Accessories Repair (EPAR)
• Maintenance Management Services (MMS)
• Aircraft Leasing & Trading Support (ALTS®)
• AOG Services
- 4 0 - 5 0 70
49
• Surface treatment
eServices
Lufthansa Technik’s Technical Operations
Websuite manage/m® allows operators
to manage their technical operations via a
web-based system.
Airbus A310
Line Maintenance
Base Maintenance
Component Services
Engine Services:
JT9D, PW4000-94,
CF6-80C2
Airbus A318
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56
Single Services
Single services and shop load events such as
letter checks, engine overhauls or repairs of
single components are at the core of a unique
assembly of products and services.
• Aircraft Services
• Component Services
• Engine Services
• Landing Gear Services
• VIP & Executive Jet Solutions
• Logistics & Training
Cabin & IFE Products
Lufthansa Technik has successfully
established a line of cabin products.
• Cabin Management & IFE Systems
• Aircraft & Cabin Equipment
• Connectivity
• Patient Transport Solutions
Airbus
A300
A330
A321
A340
A330
Airbus
A319
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Airbus
A320
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Airbus
A321
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, V2500-A5
Airbus A330
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF6-80,
PW4000-100, Trent 700
Airbus A340
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-5, Trent 500
A380
A340-300
Airbus A380
Line Maintenance
Base Maintenance
Component Services
Engine Services: Trent 900
Products & Services | 29
Boeing
737
Regionals
Boeing 737
CRJ
Bombardier CRJ
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-3
CRJ 700
737 NG
737
Boeing 737NG
Q-Series
Bombardier Q400
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW100, PW150
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-7B
Q-Series
747-8
737NG/MAX
Boeing 747
Line Maintenance
Base Maintenance
Component Services
Engine Services:
JT-9D, PW4000,
CF6-80C2
757
747-8
E-Jets
ERJ 190
Embraer
E-Jets 170/175, 190/195,
Line Maintenance
Base Maintenance
Component Services
Engine Services: GE CF34
Boeing
757
Line Maintenance
Base Maintenance
Component Services
Engine Services:
RB211-535
767
757
Boeing 767
Line Maintenance
Base Maintenance
Component Services
Engine Services:
PW4000-94,
CF6-80C2
767
777
Boeing 777
Business Jets
Airbus Corporate Jets
Line Maintenance
Base Maintenance
Component Services
777
787
Boeing 787
Line Maintenance
Component Services
Engine Services*
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56, V2500-A5
Boeing Business Jet
787
MD-11
Line Maintenance
Base Maintenance
Component Services
Engine Services:
CF6-80C2,
PW4000-94
MD11
MD-80
MD-80
BBJ
Airbus Corporate Jetliner Line Maintenance
Base Maintenance
Component Services
Engine Services:
CFM56-7B
*schedule to be defined
MD-11
ACJ
Bombardier
Bombardier
Boeing Business Jet (BBJ)
Challenger, Learjet,
Global Express.
Line Maintenance
Component Services
Engine Services:
CF34
Challenger Family
Embraer
Line Maintenance
Base Maintenance
Component Services
Embrear Executive Jets
Embraer
Legacy, Lineage.
Line Maintenance
Base Maintenance
Component Services
Engine Services: CF34
30 | Contacts
Senior Vice President
Marketing & Sales
Vice President
Marketing & Sales
Key Account
Govt. & Special
Mission Aircraft
Walter Heerdt
p+49-40-5070-2524
f+49-40-5070-2101
hamtssek@lht.dlh.de
Wolfgang Weynell
p+49-40-5070-2547
f+49-40-5070-2101
hamtssek@lht.dlh.de
Hans Indlekofer
p+49-40-5070-2548
f+49-40-5070-64423
hans.indlekofer@lht.dlh.de
Key Account
VIP & Executive Jets
Joachim von Holtzapfel
p+49-40-5070-3514
f+49-40-5070-8331
joachim.vonholtzapfel
@lht.dlh.de
Let’s talk about solutions
Director Sales
USA and Canada
Director Sales
Western Europe (acting)
Director Sales
Central Europe
Robert Gaag
p +1-305-379-1222
f+1-305-379-2771
salesltnamiasec@lht.dlh.de
Georgios Ouzounidis
p+49-40-5070-5295
f +49-40-5070-5869
georgios.ouzounidis@lht.dlh.de
André Fischer
p+49-40-5070-2590
f+49-40-5070-9865128
andre.fischer@lht.dlh.de
Director Sales
Latin America
and Caribbean
Director Sales
Middle East, Africa
Wieland Timm
p+49-40-5070-3053
f+49-40-5070-5067
wieland.timm@lht.dlh.de
Jörg Femerling
p+1-305-379-2604
f+1-305-379-2771
joerg.femerling@lht.dlh.de
Local representatives
Australia and Pacific
Roland Wunderlich
p+61-3-8623-6067
f+61-3-8623-6169
roland.wunderlich
@lht.dlh.de
BeNeLux
Rudi Preud'homme
p +32-2-752-8690
f + 32-2-752-8673
rudi.preudhomme@
lht.dlh.de
India
Wolfgang Hartl
p+91-22-3953-7405
f +91-22-3887-4843
wolfgang.hartl
@lht.dlh.de
Italy
Georgios Ouzounidis
p+39-0331 233713
f +39-0331 233799
georgios.ouzounidis
@lht.dlh.de
Canada
Dan Hepworth
p +1-514-245-0143
daniel.hepworth
@lht.dlh.de
China
Japan
Turkey
Hidenori Sato
p+81-45-309-2777
f+81-45-309-2777
hidenori.sato
@lht.dlh.de
Steven Wang
p+86-10-6465-1593
f+86-10-6463-8016
steven.wang@lht.dlh.de
Fulya Türköz
p +90-212-465 55 57
m +90-531-490 36 54
fulya.tuerkoez
@lht.dlh.de
Affiliates & Corporations | 31
Key Account
Lessors & Banks
Line Maintenance
Worldwide
Harry Seeger
p+49-40-5070-4780
f+49-40-5070-3980
harry.seeger
@lht.dlh.de
Michael Struck
p+49-69-696-69660
f+49-69-696-69666
linemaint.agrmts
@lht.dlh.de
Lufthansa Technik
Airmotive Ireland
Phone +353-1-401-1109
Fax +353-1-401-1300
sales@ltai.ie | www.ltai.ie
Lufthansa Technik
Turbine Shannon
Phone+353-61-365-512
Fax +353-61-360-513
sales@ltts.ie | www.ltts.ie
Lufthansa Technik AERO Alzey
Phone+49-6731-497-0
Fax+49-6731-497-197
sales@lhaero.com | www.lhaero.com
Lufthansa Technik
Vostok Services
Phone+7-495-981-5850
Fax+7-495-981-5852
ltvsdmeservice@lht.dlh.de
www.lufthansa-technik.com/vostok
Lufthansa Technik Brussels
Phone +32-2-752-8660
Fax +32-2-752-8673
sales.bruub@lht.dlh.de
www.lufthansa-technik.com/brussels
Lufthansa Technik Budapest
Phone +36-1-296-3000
Fax +36-1-296-3001
sales@lhtb.hu | www.lht-budapest.com
Lufthansa Technik
Component Services
Phone +1-818-765-6201
Fax +1-818-765-7023
sales@ltcs.aero
www.lufthansa-technik.com/ltcs
Lufthansa Technik Intercoat
Phone +49-4191-809-100
Fax +49-4191-2826
sales@lht-intercoat.de
www.lht-intercoat.de
Director Sales
Eastern Europe
and CIS
Dmitri Zaitsev
p+49-40-5070-5404
f+49-40-5070-2558
dmitri.zaitsev@lht.dlh.de
Director Sales
East Asia
Richard Haas
p+852-2846-6370
f+852-2156-0230
richard.haas@lht.dlh.de
Director Sales
South East Asia
and Australia
Robin Johansson
p +65-6733-9081
f +65-6733-1923
robin.johansson@lht.dlh.de
Lufthansa Technik Landing
Gear Services UK
Phone+44-20-8589-1941
Fax+44-20-8589-1901
sales@ltlgs.com
www.lht-landinggear-uk.com
Lufthansa Technik
Logistik Services
Phone+49-40-5070-5331
Fax+49-40-5070-8667
sales@ltls.dlh.de | www.ltls.aero
United Kingdom
Paul Conway
p +44-7812-091074
paul.conway
@lht.dlh.de
Lufthansa LEOS
Phone+49-69-696-8222
Fax+49-69-696-93888
sales@lufthansa-leos.com
www.lufthansa-leos.com
Airfoil Services
Phone +603-6145-3612
Fax +603-6141-6810
info@airfoil.com.my
www.airfoilservices.com
Ameco Beijing
Phone +86-10-6456-1122
ext 4100/4101
Fax +86-10-6456-1823
sales@ameco.com.cn
www.ameco.com.cn
BizJet International
Phone +1-918-832-7733
Fax +1-918-832-8627
sales@bizjet.com | www.bizjet.com
Hawker Pacific Aerospace
Phone+1-818-765-6201
Fax+1-818-765-5759
sales@hawker.com
www.hawker.com
Lufthansa Technik Malta
Phone+356-2560-4000
Fax+356-2560-4190
sales@ltm.com.mt | www.lht-malta.com
Heico Aerospace
Phone +1-954-961-9800
Fax +1-954-987-7585
sales@heico.com
www.heico.com
Lufthansa Technik Philippines
Phone +63-2-855-9311
Fax +63-2-855-9309
sales@ltp.com.ph
www.lht-philippines.com
Ziad Al Hazmi
p+971-4-4057-557
f+971-4-33148-66
ziad.al-hazmi@lht.dlh.de
Lufthansa Bombardier
Aviation Services
Phone+49-30-8875-4600
Fax +49-30-8875-4511
sales@lbas.de | www.lbas.de
Lufthansa Technik
Maintenance International
Phone+49-69-696-46929
Fax+49-69-696-69603
altfried.nessel@lht.dlh.de
www.lufthansa-technik.com/ltmi
Lufthansa Technik Milan
Phone+39-02-7486-7357
Fax +39-02-7486-7073
lht-milan@lht.dlh.de | www.lht-milan.com
Dubai
Phone+49-69-696-2751
Fax+49-69-696-6384
sales@ltt.dlh.de | www.ltt.aero
Lufthansa Technik Services India
Phone+91-22-935-37409
Fax +91-99-5800-5695
sales@lht-services-india.com
www.lufthansa-technik.com/india
Lufthansa Technik Shenzhen
Phone+86-755-2777-5925
Fax +86-755-2750-0269
sales@lht-shenzhen.com
www.lht-shenzhen.com
Lufthansa Technik Sofia
Phone+359-2-4601-777
Fax +359-2-4601-251
sales@lht-sofia.com | www.lht-sofia.com
IDAIR
Phone+49-40-5070-69416
Fax+49-40-5070-64144
sales@idair.aero | www.idair.aero
lumics
Phone+49-40-5070-61361
info@lumics-consulting.de
www.lumics-consulting.de
N3 Engine Overhaul Services
Phone+49-3628-5811-0
Fax+49-3628-5811-8240
sales@n3eos.com | www.n3eos.com
Shannon Aerospace
Phone +353-61-370-000
Fax+353-61-361-100
sales@sal.ie
www.shannonaerospace.com
Spairliners
Phone +49-40-5070-66499
Fax +49-40-5070-66742
info@spairliners.com
www.spairliners.com
Welcome home.
No matter how exclusive your wishes are, Lufthansa
Technik VIP & Executive Jet Solutions can implement
them. With our dedication to unrivaled perfection,
we set new standards in interior completion.
Our customers receive both the latest technical
solutions and outstanding designs. It all adds up to
VIP solutions that will leave you breathless.
Lufthansa Technik AG, marketing.sales@lht.dlh.de
Call us: +49-40-5070-5553
lufthansa-technik.com/vip-services
More mobility for the world

- Lufthansa Technik AG

Transcription

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