WebSphere Lombardi Edition (Teamworks) Overview

®
WebSphere Lombardi Edition (Teamworks)
Overview
© 2009 IBM Corporation
WebSphere Lombardi Edition (Teamworks)
Instead of Manual, Ad-hoc Processing …
1. Informal Tasks and
Communication (ex Paper or
email)
Account!
Teams!
3
6
Invoice!
Reconciliation!
Teams!
Customer!
Service!
Executive!
Management!
Account!
Administration!
1
2. Inefficient Working
Environment Spans Systems
3. Inconsistent Prioritization
4. Incomplete or Inaccurate
Data Flow Between Systems
2
5. Lack of Control Over
System and Business Events
(Exceptions)
4
6. Poor Visibility Into Process
Performance
5
© 2009 IBM
2
WebSphere Lombardi Edition (Teamworks)
… BPM Provides Managed, Flexible Process
Automatically Prioritizes and
Routes Work
Account
Teams
Invoice
Reconciliation
Teams
Customer
Service
Executive
Management
Account
Administration
Guides users through
decisions
Standardizes resolution
across geographies
Leverages existing systems
and data
Process
Monitors for business events
and initiates action
Real-time visibility and
process control
© 2009 IBM
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WebSphere Lombardi Edition (Teamworks)
The Essential BPM Capabilities
Modeling
Account!
Teams!
Customer!
Service!
Invoice!
Executive!
Reconciliation!
Management!
Teams!
Policy!
Administration!
Simulation+Optimization
Workflow
Rules
Business Data Mgmt
Human Interfaces
Event Monitoring
System Integration
Metrics
Analytics
© 2009 IBM
WebSphere Lombardi Edition (Teamworks)
Lombardi Enables Complete BPM
Business teams need integrated technology to process
improvement that provides a concrete connection from plans
to activities
Setting Direction
Controlling Processes &
Work
IT
H
Q
•  Map your business
•  Model your processes
•  Prioritize efforts
Corporate Strategy
•  Deliver business plan
•  Build process applications
•  Leverage existing
infrastructure
•  Enable work collaboration
•  Optimize processes and
teams
Application
Infrastructure
Expanding Adoption Improving Performance
© 2009 IBM
WebSphere Lombardi Edition (Teamworks)
How Does Lombardi BPM Work?
Your Process Mod
el Map Task Lists & Forms End Users
© 2009 IBM
Process Model Process Blueprint Real-­‐Time Dashboards Operational Managers
Process Analy2cs Analysts
WebSphere Lombardi Edition (Teamworks)
WLE (Teamworks) “Shared Model”
Architecture
Process Portal
Service Modeler
Process Coaches
Process Inspector
Worker
Process ScoreBoards
Manager
Developer
Process Modeler
Process Optimizer
Data
Management
Business Analyst
Business Analyst
Analytics
Business
Rules
Metrics
Human Interfaces
Workflow
Systems
Events
Event
Monitoring
Simulation
System
Integration
Modeling
© 2009 IBM
Shared Model
7
WebSphere Lombardi Edition (Teamworks)
WebSphere Lombardi Edition Run Time
© 2009 IBM
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WebSphere Lombardi Edition (Teamworks)
BPM Projects from Inception to Production in ~90 Days
BPM Methodology - Project Timeline/Roles Example
•  BPM Analysts (1)
•  Engagement Manager (1)
•  Infrastructure Specialists (1)
•  BPM Analysts (1)
•  BPM Developer (2)
•  Engagement Manager (1)
• 
• 
• 
• 
BPM Analysts (1)
BPM Developer (2)
Technical Architect (1)
Engagement Manager (1)
Week 1
Week 2-3
Weeks 4 to 10
Definition
Mapping
Development
•  Business
problems
•  Metrics/Goals
•  Project charter
•  Business case
•  Estimates
• 
• 
• 
• 
• 
• 
• 
• 
Maps
Flows
Rules
KPIs, SLAs
Reports
Forms
Simulation
Stub
Integrations
•  Org Model
Infrastructure
•  Environment Install / Config
•  LDAP Integration
© 2009 IBM
Playback
1
•  Model Process and
Service Flows
•  Build UI Shells
•  Create Business
Data Model
•  Prototype
Integrations and DB
Design
•  Mock up Reports
BPM Analysts (1)
Technical Architect (1)
Engagement Manager (1)
Infrastructure Specialists (1)
Weeks
11 to 12
Test
Week 13
Go
Live
Playback
3
Playback
2
•  Develop process to
specification
•  Implement Services
with Data Flow and
DB Layer
•  Incorporate
Integrations
•  Generate data to
build reports
• 
• 
• 
• 
•  Finish remaining
30% of UI
functionality with
look and feel
•  Complete metrics
and reports
•  Implement
exception handling
and error proofing
Inspections/Tracking/Automation
Infrastructure
•  Deployment scripts/playbook
•  Production Tuning
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WebSphere Lombardi Edition (Teamworks)
Where does WebSphere Lombardi Edition fit?
• 
Where and when organisations typically change their processes – 4 to 8 times per year.
• 
Where there is currently operational “fire”
• 
Where the organization is ‘One Sigma’ quality .... a 32% error rate
• 
Where individual or group ‘heroics’ make the process work
• 
Where end-to-end processes are poorly understood
• 
We look for the ‘process pain’ that stop goals being delivered and prevents the value
stream from working for the client.
© 2009 IBM
WebSphere Lombardi Edition (Teamworks)
Lombardi Is Proven Across Multiple Industries
Lombardi brings solid customer relationships and successful
BPM implementations to strengthen IBM’s industry expertise...
Banking/FSS
Energy
Healthcare
Insurance
Retail
Ind/SCM
Telco
Governmental agencies
© 2009 IBM
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WebSphere Lombardi Edition (Teamworks)
Human Productivity Improvement is at the heart of all successful
Teamworks customer initiatives.
With IBM WebSphere Lombardi Edition you can;
Build faster.
Work smarter.
Take cost out.
Improve continuously.
Find the problem areas.
Respond to exceptions faster.
Ensure regulatory compliance.
Increase the productivity of your people….dramatically!
© 2009 IBM
WebSphere Lombardi Edition (Teamworks)
Human Productivity Improvement is at the heart of all successful
Teamworks customer initiatives.
•  Thank you and questions
•  Marek Zajac
WW WebSphere Business Partner Technical Professional
marek.zajac@pl.ibm.com
© 2009 IBM