1 CASERA CREDIT UNION 2014 Annual Report to Members
Transcription
1 CASERA CREDIT UNION 2014 Annual Report to Members
CASERA CREDIT UNION 2014 Annual Report to Members Banking. Uncomplicated. 2014 ANNUAL REPORT TO MEMBERS 1 Contents Uncomplicated Banking............................................................................................................................................................................................................1 Vision, Mission & Values.............................................................................................................................................................................................................2 Providing Leadership & Governance.....................................................................................................................................................................................3 Achieving Stability.......................................................................................................................................................................................................................4 Board Committees.......................................................................................................................................................................................................................5 Building Vibrant Communities................................................................................................................................................................................................6 Our People are Our Assets........................................................................................................................................................................................................7 Balancing Technology with Service.......................................................................................................................................................................................8 Products & Services.....................................................................................................................................................................................................................9 In Focus......................................................................................................................................................................................................................................... 10 FINANCIAL STATEMENTS Independent Auditor’s Report.............................................................................................................................................................................................. 11 Summary Balance Sheet......................................................................................................................................................................................................... 12 Summary Statement of Comprehensive Income.......................................................................................................................................................... 13 Summary Statement of Changes in Members’ Equity................................................................................................................................................. 14 Summary Statement of Cash Flows.................................................................................................................................................................................... 15 Notes to Summary Financial Statements......................................................................................................................................................................... 16 CASERA CREDIT UNION 2014 Annual Report to Members Uncomplicated Banking. We believe that exceptional service should be an easy flowing transaction between a credit union and its membership. At Casera, we’re working hard to eliminate inefficiencies, streamline processes and enhance our interactions. We’re striving to make our members’ banking experiences as seamless and straightforward as possible. In other words, we’re making banking uncomplicated. 1 2 Vision, Mission & Values. Vision As a leading prosperity builder and our members’ first choice for financial services, we enrich the lives of individuals, families and communities. Mission To fulfill the ever-changing financial needs of our members by efficiently delivering exceptional service and creative solutions. Values OUR PEOPLE The Foundation of our Success Delivering exceptional member service is the focus of every employee. We invest in our employees’ growth by providing in-depth training and a diversity of career development opportunities. CARING FOR OUR COMMUNITY Focused on our Neighbourhoods We support programs and initiatives that enhance the lives of our members and the communities we serve. BUILDING AND MOVING FORWARD Vision for the Future We embrace change and achieve success by anticipating our members’ financial needs, leveraging technologies and delivering creative financial solutions. FINANCIAL STRENGTH Stability and Security Within the framework of the co-operative philosophy, we are committed to achieving sustainable growth through prudent management of our financial resources. CASERA CREDIT UNION 2014 Annual Report to Members Providing Leadership & Governance. At Casera, we are committed to providing financial services that enrich our members’ futures. By prudently managing our resources in 2014, we maintained our already solid financial footing. Robert Riddell (L), Brent Thomas (R). The task for Casera’s Board of Directors in 2014 was to preserve stability and remain cautious in the face of increasing financial regulation and low-interest rates. As a result of the Board’s established in-depth strategy and planning sessions, we elected to maintain a disciplined approach to growth. The Board also chose to work on enhancing its governance model by helping design and implement a more formal Enterprise Risk Management framework. Because the objectives to increase Casera’s capital position and retained earnings met the levels required by regulatory bodies, we have positioned the credit union favourably for the future. Casera remains focused on meeting the needs of members by introducing innovative technologies that help deliver efficient and member-focused service. In 2014, we upgraded our Information Technology (IT) network and installed additional firewalls to create an even more secure IT environment. We rolled out Small Business Online Banking, which increased accessibility for small business owners, and our free app, Casera CU Mobile, made it even easier for members to do their banking. In a rapidly changing business world, Casera believes that an investment in education produces significant returns for our credit union. We remain committed to providing educational opportunities for our staff, board and membership. In 2014, we provided a number of informational seminars for members. Our staff, management group, and Board also engaged in group seminars and programs tailored to their individual needs. Looking forward to 2015, we will be entering a new era of online technology with a revitalized website that will engage members and non-members in exciting new ways. As well, the Deposit Anywhere feature of the mobile app will allow members to deposit cheques remotely by snapping a photo of their cheque and submitting it online. The Board of Directors underwent a number of changes in 2014 with the retirement of Vic Kuffner and the election of Brian Walker. Dave Abel stepped down as President after serving in that role for 19 years. We truly recognize Dave’s contribution to Casera and appreciate the untold hours of work and guidance that he provided during his tenure as President. Dave continues to serve on the Board in a Director’s role. Casera’s success this year would not have been possible without the dedication of our management and staff who worked tirelessly to meet the needs of our membership. The Board sincerely thanks them for their dedication, and we look forward to another successful year. Robert Riddell President, Board of Directors Brent Thomas Chief Executive Officer 3 4 Achieving Stability. In 2014, Casera’s Board of Directors worked to govern the credit union in the face of a slower economy and highly regulated industry. Through stringent oversight, comprehensive strategic planning, and a formalized risk management program, the Board stayed true to its disciplined and prudent approach, resulting in a stable, sustainable credit union with a solid future. Casera is proud to be part of a vibrant provincial, national and international co-operative community. When establishing policies and helping develop products and services, the Board pursues a member-centric approach that focuses on co-operative principles, which means that it strives to create conditions that lead to positive member experiences. The member survey conducted in 2014 affirms that the work of the Board and the efforts of the management group and staff to engage, inform and serve members has been a success. Under the leadership of President Robert Riddell, Casera’s Board met regularly as a group and in five sub-committees — Executive, Audit, Policy, Risk Oversight and Nominating. Their collective efforts have helped Casera achieve stability. Celebrating Success Casera’s Kildare branch opened in 1994. In March, the branch celebrated 20 years of neighbourhood success with a “thank you” anniversary event for members and guests. CASERA CREDIT UNION 2014 Annual Report to Members Board Committees. Executive Committee Risk Oversight Committee Robert Riddell (Chairperson), Barbara Anderson, Jason Whittaker, Beverly Lafrance The Executive Committee governs Casera between board meetings and works closely with management to ensure the credit union’s overall success. Beverly Lafrance (Chairperson), Dave Abel, Barbara Anderson, Barry Hoeppner, Martin Johnson, Robert Riddell, Brian Walker, Jason Whittaker, Stephen Zurawecki Audit Committee Barry Hoeppner (Chairperson), Martin Johnson, Brian Walker, Stephen Zurawecki As the liaison between Casera’s auditors and Board, the Audit Committee focuses on financial disclosure, internal controls, risk management and the integrity of the audit process. Policy Committee Stephen Zurawecki (Chairperson), Dave Abel, Barbara Anderson, Brian Walker The Policy Committee oversees Casera’s policies, evaluates sound business practices and recommends changes to bylaws and policies. The Risk Oversight Committee reviews Casera’s risk assessment and ensures that the enterprise risk management program is integrated into the Board’s strategic planning. Nominating Committee Martin Johnson (Chairperson), Barbara Anderson, Jason Whittaker The Nominating Committee ensures member inclusion in Casera by identifying, interviewing and recommending director candidates, and coordinating board elections. Meetings Held Board meetings.................................... 11 Planning meetings............................... 2 Committee meetings: Executive.......................................... 4 Policy................................................... 5 Audit.................................................... 5 Nominating..................................... 4 Total meetings held in 2014......... 31 Row 1 L to R: Robert Riddell, Barbara Anderson Row 2 L to R: Jason Whittaker, Beverly Lafrance Row 3 L to R: Dave Abel, Barry Hoeppner Row 4 L to R: Martin Johnson, Brian Walker Row 5: Stephen Zurawecki 5 6 Building Vibrant Communities. Our ongoing support for community groups and local initiatives in Transcona, St. Vital and St. Boniface has enhanced our relationships with new and established members, and helped strengthen the neighbourhoods where we conduct business. Over the year, we continued our support for such time-honoured events as Transcona Hi Neighbour Festival and Walk With L’Arche, and community-focused organizations such as United Way of Winnipeg, Save Our Seine and Transcona BIZ. Casera’s commitment to young people also continued in 2014. We supported local community centres, neighbourhood sports programs and community organizations like The Dream Factory, a group that helps realize the dreams of kids battling life-threatening illnesses. We also provided bursaries to deserving students from seven area high schools, something we have been doing since 1972. Building Neighbourhoods Through ongoing support of important community programs such as United Way and Buhler Recreation Park, and long-established events like Walk With L’Arche and Transcona Hi Neighbour Festival, we continue to help our neighbours build vibrant neighbourhoods. Sponsoring Youth Our ongoing support of Save Our Seine (SOS) includes sponsoring the community-based, environmental organization’s Urban Green Team. The summer employment program is essential to SOS in its efforts to keep the Seine River clean and tidy. CASERA CREDIT UNION 2014 Annual Report to Members Our People are Our Assets. Our staff members are critical to our success. We rely on their commitment to delivering exceptional member service. Their everyday efforts in 2014 reflected in a survey that showed an overall member satisfaction rate of 93 per cent. In-branch or by phone, our staff work hard to engage members, answer their questions and provide solutions to their financial needs. We’re proud of our time-honoured reputation for personalized service, a sustaining principle that helps us grow our membership. Casera’s Staff Staff as of December 31, 2014 Corporate Office: Nicholas Boudreau Shaylene Hurl Evelyn Kouk Beverley Self Serena Streilein Brent Thomas Courtney Vanden Berg Plessis Road Branch: Gail Armstrong Stephanie Desjardins Heather Dufresne Jennifer Fokeer Karen Genung Cari Goncalves Robyn Hiller Terry Jones Marjorie Kolimlim Jayme Marien Ryan Oliveros Caleigh Pokrant Sharon Slater Cindy Smith Marianne Unruh Kildare Avenue Branch: Elaine Banman Marla Costa Krista Gmiterek Karen Hainstock Doloreen Hector Marlee Jasper Jason Klassen Elyne Marion Jonathan Olsen Kim Podolsky Donna Waslenko Breanne Wynnobel St. Annes Road Branch: Karen Baxter Kristen Burton Lorelei Cochrane Jaclyn Girouard Ashley Guy Aser Hailu Heather Koniak Kathy Lemky L to R: Brent Thomas, Chief Executive Officer; Jason Klassen, Manager, Kildare Avenue branch; Evelyn Kouk, Manager, Branch Operations and Lending, and Acting Manager, Plessis Road branch; Kathy Lemky, Manager, St. Anne’s Road branch. 7 8 Balancing Technology with Service. In a competitive financial service industry, technology remains the key to holding an advantage in the marketplace. In 2014, we continued to keep pace with the launch of a new mobile app, Casera CU Mobile. The Apple and Android compatible app has made it easier for members to access their accounts, transfer funds and pay bills via their mobile devices. We also introduced Small Business Online Banking, a suite of online banking features that meets the specific needs of businesses. While technology drives our industry, it is still the personal relationships that we build with members that are predictive of Casera’s long-term success. New banking technologies will keep us competitive, but making our members and their families feel at home when they walk through our doors will help us maintain our unique place in the market. Providing Convenience With the launch of Casera CU Mobile, online banking became even more convenient for members. The free Apple and Android app provides easy access to accounts and transactions such as bill payment and transfers. Educating Members To enhance efforts to educate and inform members, Casera entered into an association with the Credit Counselling Society. Through presentations and personal sessions, the non-profit group offers free, confidential debt help and solutions. Volunteering Expertise Since establishing Titan Credit Union at Transcona Collegiate Institute in 1997, Casera has continued to support the student-run credit union. Our staff reaches out to the award-winning high school business program through volunteer mentoring and presentations. CASERA CREDIT UNION 2014 Annual Report to Members Products & Services. Deposit Accounts MAXIMIZER® Chequing Accounts e-Chequing PLAN 24® Daily Interest Savings Accounts Regular Savings Accounts High Yield Savings e-Savings FAT CAT® Accounts HEADSTART® Accounts HEADSTART® Grad Pac Accounts Club 55 Accounts Trust Accounts U.S. Dollar Accounts Business Accounts Lending Products & Services Mortgages Personal Loans Mortgage Life Insurance* Credit Disability & Credit Life Insurance* Overdraft Protection Lines of Credit Commercial Loans Investment Products & Services Term Deposits Tax-free Savings Accounts (TFSAs) Registered Retirement Savings Plans (RRSPs) Registered Retirement Income Funds (RRIFs) Registered Education Savings Plans (RESPs) Investment Planning Mutual Funds** Credential Direct Online Brokerage*** Online & Mobile Banking Services CU@HOME® Casera CU Mobile Deposit Anywhere™ Small Business Online Banking Go Mobile Mobile Web Direct Alerts Additional Services e-Statements MEMBER CARD® Debit Cards Drive-thru and In-branch ATMs INTERAC Direct Payment† Direct Deposits (payroll, pension and government) Money Orders Travellers Cheques INTERAC e-Transfer† American Express U.S. Drafts Bill Payments MasterCard Executor EASE Safety Deposit Boxes Night Depository Travel & Homeowners Insurance* *Mortgage Life, Credit Disability, Credit Critical Illness and Credit Life Insurances are underwritten by CUMIS Life Insurance Company. Homeowners Insurance is underwritten by CUMIS General Insurance Company. Travel Insurance is underwritten by Co-operators General Insurance Company. These services are provided to credit union members through the Credit Union Insurance Services Program. **Mutual funds are offered through Credential Asset Management Inc. Commissions, trailing commissions, management fees and expenses all may be associated with mutual fund investments. Please read the prospectus before investing. Unless otherwise stated, mutual fund securities and cash balances are not covered by the Canada Deposit Insurance Corporation or by any other government deposit insurer that insures deposits in credit unions. Mutual funds are not guaranteed, their values change frequently and past performance may not be repeated. ®Credential is a registered mark owned by Credential Financial Inc. and is used under licence. ***Credential Direct® is a division of Credential Securities Inc., and operates as a separate business unit. Credential Securities Inc. is a Member of the Canadian Investor Protection Fund. ®Credential is a registered mark owned by Credential Financial Inc. and is used under licence. ®ACCULINK, FAT CAT, HEADSTART, MAXIMIZER, PLAN 24, CU BY PHONE and CU@HOME are registered trademarks, MEMBER CARD and MEMBER CARD & Design are registered certification marks owned by Credit Union Central of Canada, used under license. † Trade-mark of Interac Inc. Used under license. ™MemberDirect Design and ®MemberDirect are trade-marks owned by Credit Union Central of Canada, used under license. 9 10 In Focus. 2014 Financial Highlights Strength Expenses Net income was $1,893,339 for the year. Gross operating expenses increased by 3.11% to $6,022,273 compared to $5,840,570 in 2013. Our efficiency ratio was 72.59% compared to 73.38% in 2013. Equity Our equity position was further strengthened by $2,485,810 to reach total equity of $20,894,487. Our regulated equity is currently above requirements of 5%. Dividend A total of $134,000 was paid out as a share dividend, bringing the total dollar amount paid to members, to date, over $3.6 million. Assets Assets grew by $10,393,555 or 3.11% to reach $344,729,183 at December 31, 2014. Loans Member loans at December 31, 2014 were $310,148,198, an increase of 3.28% from $300,309,846 in 2013. There was no major change in our loan mix with residential mortgages representing 79.17% of our loans portfolio. Loans represented 89.97% of assets at December 31, 2014. A provision for impaired loans was set up for $80,043, with the allowance for doubtful loans at $182,411, up from $134,867 in 2013. Loans written-off were $32,499 compared to $147,808 in 2013. Deposits 93% 95% 88% Measuring Satisfaction Our members were surveyed to determine their level of contentment with Casera’s products and services. Results measured overall member satisfaction at 93 per cent, 95 per cent would recommend Casera to friends and family, and 88 per cent conduct the majority of their financial business with Casera. Member deposits at December 31, 2014 were $319,728,725 an increase of 5.75% from $302,338,157 in 2013. There was no major change in our deposit mix with the majority of member deposits held in term deposits and registered plans. CASERA CREDIT UNION 2014 Annual Report to Members Report of the Independent Auditor on the Summary Financial Statements To the Members of CASERA CREDIT UNION LIMITED The accompanying summary financial statements, which comprise the summary balance sheet as at December 31, 2014, and the summary statement of comprehensive income, summary statement of changes in members’ equity and summary statement of cash flows for the year then ended, are derived from the audited financial statements of CASERA CREDIT UNION LIMITED for the year ended December 31, 2014. We expressed an unmodified audit opinion on those financial statements in our report dated March 30, 2015. The summary financial statements do not contain all the statements and disclosures required by International Financial Reporting Standards. Reading the summary financial statements, therefore, is not a substitute for reading the audited financial statements of the Credit Union. Management’s Responsibility for the Summary Financial Statements Management is responsible for the preparation of a summary of the audited financial statements on the basis described in Note 1 to the summary financial statements. Auditor’s Responsibility Our responsibility is to express an opinion on the summary financial statements based on our procedures, which were conducted in accordance with Canadian Audit Standard (CAS) 810, ‘Engagements to Report on Summary Financial Statements’. Opinion In our opinion, the summary financial statements derived from the audited financial statements of CASERA CREDIT UNION LIMITED for the year ended December 31, 2014 are a fair summary of those financial statements, on the basis described in Note 1 to the summary financial statements. Chartered Accountants Winnipeg, Manitoba March 30, 2015 BDO Canada LLP, a Canadian limited liability partnership, is a member of BDO International Limited, a UK company limited by guarantee, and forms part of the international BDO network of independent member firms. BDO Canada s.r.l., une société canadienne à responsabilité limitée, est membre de BDO International Limited, société de droit anglais, et fait partie du réseau international de sociétés membres indépendantes BDO. 11 12 Casera Credit Union Limited Summary Balance Sheet 20142013 December 31 ASSETS Funds on hand and on deposit Other assets Investments Loans to members Property, plant and equipment Intangible assets $ 3,738,861 $ 1,177,349 27,327,821 310,148,198 1,594,052 742,902 $ 344,729,183 $ 3,563,248 1,203,413 26,827,646 300,309,846 1,760,577 670,898 334,335,628 LIABILITIES AND MEMBERS’ EQUITY Borrowings Income taxes payable Other liabilities Members’ deposits Deferred income tax liability Members’ shares $ 2,838,407 $ 67,855 625,798 319,728,725 394,000 179,911 323,834,696 12,280,935 190,277 590,302 302,338,157 403,000 124,280 315,926,951 Members’ Equity Members’ shares Retained earnings 3,927,233 16,967,254 20,894,487 $ 344,729,183 $ 3,204,633 15,204,044 18,408,677 334,335,628 Approved on behalf of the Board of Directors: _____________________________________ Director _____________________________________ Director The accompanying notes are an integral part of these summary financial statements. CASERA CREDIT UNION 2014 Annual Report to Members 13 Casera Credit Union Limited Summary Statement of Comprehensive Income 20142013 For the year ended December 31 REVENUE Interest on loans to members Lines of credit $904,633$ 819,023 Term loans 1,835,813 1,872,827 Real estate 8,768,085 8,963,910 Investment income Liquidity deposits 418,228 500,502 CUCM shares 37,717 44,878 Debenture 40,461 40,275 12,004,937 12,241,415 COST OF FUNDS Interest paid to members 6,254,557 6,396,780 Interest on borrowings 124,950 456,664 6,379,507 6,853,444 Gross financial margin 5,625,430 5,387,971 OPERATING EXPENSES Personnel 2,577,593 2,497,872 Administrative 1,831,010 1,761,588 Occupancy 1,066,172 1,007,993 Members’ security 323,981 339,490 Organizational 219,646 231,758 Distributions to members 3,871 1,869 Gross operating expenses 6,022,273 5,840,570 Less other income 2,670,770 2,570,951 3,351,503 3,269,619 Gross operating income 2,273,927 2,118,352 Provision for impaired loans 80,043 64,268 Income before income taxes 2,193,884 2,054,084 Provision for income taxes 300,545 445,132 Net and total comprehensive income for the year $ 1,893,339$ The accompanying notes are an integral part of these summary financial statements. 1,608,952 14 Casera Credit Union Limited Summary Statement of Changes in Members’ Equity For the year ended December 312014 Balance on December 31, 2012 Net income for the year Distributions to members Issue of members’ shares Redemption of members’ shares Transfer from liabilities Balance on December 31, 2013 $ Net income for the year Distributions to members Issue of members’ shares Redemption of members’ shares Transfer to liabilities Balance on December 31, 2014 Members’ Shares Retained Earnings Total 2,009,372 13,697,223 15,706,595 — 1,608,952 1,608,952 — (102,131) (102,131) 1,000,277 — 1,000,277 (387,951) — (387,951) 582,935 — 582,935 3,204,633$ 15,204,044$ 18,408,677 $ — — 1,051,693 (273,461) (55,632) 3,927,233$ 1,893,339 1,893,339 (130,129) (130,129) — 1,051,693 — (273,461) — (55,632) 16,967,254$ 20,894,487 The accompanying notes are an integral part of these summary financial statements. CASERA CREDIT UNION 2014 Annual Report to Members 15 Casera Credit Union Limited Summary Statement of Cash Flows 20142013 For the year ended December 31 CASH FLOWS FROM OPERATING ACTIVITIES Net income for the year $1,893,339$ 1,608,952 Adjustments for Interest and investment revenue (12,004,937) (12,241,415) Interest expense 6,379,507 6,853,444 Depreciation expense 399,595 397,524 Provision for impaired loans 80,043 64,268 Gain on disposal of property, plant and equipment (252) (400) Deferred taxes (9,000) 150,000 (3,261,705) (3,167,627) Change in other assets and liabilities 61,560 (220,023) Change in income taxes payable (122,422) 277,167 (60,862) 57,144 Changes in member activities (net) Change in loans to members (9,918,594) (16,792,849) Change in members’ deposits 17,226,312 11,253,632 7,307,718 (5,539,217) Cash flows related to interest, dividends, and income taxes Interest received on loans to members 11,508,723 11,613,010 Interest received on investments 477,322 605,970 Interest paid on members’ deposits (6,090,301) (6,622,463) Interest paid on borrowings (124,950) (456,664) Income taxes paid — (3,174) 5,770,794 5,136,679 Total cash flows from operating activities 9,755,945 (3,513,021) CASH FLOWS FROM INVESTING ACTIVITIES Redemption of investments 18,915 Purchase of property, plant and equipment (94,427) Purchase of intangible assets (210,647) Proceeds on disposal of property, plant and equipment 252 Total cash flows from investing activities (285,907) CASH FLOWS FROM FINANCING ACTIVITIES Issue of common, surplus and preference shares Redemption of common and surplus shares Dividends on shares Total cash flows from financing activities 1,051,693 (273,461) (130,129) 648,103 329,670 (203,646) (87,629) 400 38,795 1,000,277 (387,951) (102,131) 510,195 Net increase (decrease) in cash and cash equivalents 10,118,141 (2,964,031) Cash and cash equivalents, beginning of year 15,782,313 18,746,344 Cash and cash equivalents, end of year $25,900,454$ 15,782,313 Comprised of the following: Funds on hand and on deposit $3,738,861$ Credit Union Central of Manitoba deposits 25,000,000 Credit Union Central of Manitoba Borrowings (2,838,407) $25,900,454$ The accompanying notes are an integral part of these summary financial statements. 3,563,248 24,500,000 (12,280,935) 15,782,313 16 Casera Credit Union Limited Notes to Summary Financial Statements For the year ended December 31, 2014 1.Basis of Presentation Management is responsible for the preparation of summary financial statements. The summary presented includes only the summary balance sheet, summary statement of comprehensive income, summary statement of changes in members’ equity and summary statement of cash flows. It does not include any notes to the financial statements. The summary balance sheet, summary statement of comprehensive income, summary statement of changes in members’ equity and summary statement of cash flows are presented in the same detail as the audited financial statements except the note referencing has been removed. Copies of the December 31, 2014 audited financial statements are available at the Credit Union’s head office at 1300 Plessis Road, Winnipeg Manitoba or online at www.caseracu.ca. 2.Compliance with Minimum Capital and Liquidity Requirements The Credit Union is in compliance with the capital and liquidity reserve requirements at December 31, 2014 established by the Regulations to The Credit Unions and Caisses Populaires Act of Manitoba. Readers of the summary financial statements are advised that in order to appropriately interpret the Credit Union’s capital and liquidity, the reader must refer to the audited financial statements including notes for the year ended December 31, 2014, which contain the information detailing the calculations. 18 1300 Plessis Ph: 204-958-6300 | 8-630 Kildare Ph: 204-958-6320 720 St. Anne’s Ph: 204-958-6600 | E-mail: talktous@caseracu.ca www.caseracu.ca Like us on Facebook | Follow us @CaseraCU