IBM Sametime 8.5 reviewer`s guide

Transcription

IBM Software
IBM Sametime 8.5 reviewer’s guide
November 2011
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IBM Software
Table of contents
Overview
Sametime software: Making unified communications simple and effective
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Rich presence
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Enterprise instant messaging
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Online meetings
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Voice and video
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Community collaboration
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Mobile access
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Communications-enabled business processes
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Telephony
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Administration and security
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Bandwidth Manager server
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Platform support
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Multiplatform client and server support
The Sametime product family
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IBM Software
Overview
Overview
Sametime software: Making unified communications
simple and effective
Platform support
A social business becomes engaged, transparent
and nimble by activating networks of people to
apply relevant content and expertise to improve
and accelerate how work gets done. Unified communications (UC) is a critical component of your
strategy to become a social business because UC
provides an immediate and cost-effective way to
take action across your extended organization.
IBM® Sametime® software is IBM’s platform for unified communications and collaboration. It provides a
core set of synchronous (real-time) communication
services that make it easier to find, reach and collaborate with colleagues, customers and business
partners. Sametime software offers the following
features:
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Rich presence helps you easily and quickly find the
people you need through online status, availability,
automatic location awareness and available
telephony status.
Security-rich, enterprise class instant messaging
can reduce phone and voice mail costs while
providing an unobtrusive way to engage with
colleagues who are otherwise unavailable.
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Online meetings with audio and video conferencing help reduce travel and enable remote workers
to engage with their colleagues.
Integrated Voice over Internet Protocol (VoIP) and
high-quality desktop video deliver a more interactive, collaborative experience and lower telephony
costs. Bandwidth management tools make rich
media collaboration feasible by constraining
overall audio and video bandwidth in your network,
leaving bandwidth available for mission-critical
applications.
Community collaboration can save you hours by
making it possible for you to find and interact with
experts in the organization you didn’t even know
and keep in touch with customers, partners, family
and friends.
Mobile device support gives you access to people
and information even when you are on the road.
Out-of-the-box integration with IBM Lotus®,
IBM WebSphere® and other IBM software as well
as Microsoft products quickly adds collaboration
to the products people use most often, promoting
adoption.
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IBM Software
Overview
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Platform support
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Open application programming interfaces (APIs)
and an extensible client provide communications
capabilities to users wherever they work, improving
productivity.
Optional one-number phone service, softphone
and call management capabilities deliver nextgeneration voice capabilities through your existing
telephony infrastructure.
Sametime software delivers these services, and
because Sametime software embraces open
standards, it also delivers services from hundreds
of IBM Business Partners through a unified user
experience (see figure 1). Moving among text chats,
voice and video calls, and online meetings is seamless to the user and driven by what is most effective
for the task at hand.
Figure 1: The Sametime Connect client can show online and
telephony presence and make a wide variety of communications
options available with a click.
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IBM Software
Overview
Platform support
More important, services can be delivered through the applications that people use every day: email, productivity, enterprise and web-based applications (see figure 2). In contrast with numerous isolated, unconnected
communications technologies, Sametime software’s consistent, integrated collaboration experience promotes
user adoption and helps turn the promise of unified communications into a reality.
Figure 2: Sametime integration with IBM Cognos® software features presence awareness and click-to-chat capabilities.
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IBM Software
Overview
Platform support
While Sametime software unifies the front end, it
also protects your existing technology investments
by supporting and integrating with multiple client
and server operating systems, email platforms,
directories, telephony, and audio and video conferencing systems. It integrates out of the box with
IBM WebSphere Portal, IBM Lotus Notes®,
IBM Lotus Quickr®, IBM Connections and
Microsoft software (Microsoft Office, Outlook,
SharePoint, Active Directory) as well as just about
any Lightweight Directory Access Protocol (LDAP).
Through its standards-based frameworks,
Sametime software can be extended with your custom applications and helps enterprises easily create
communications-enabled business processes.
Sametime software-based unified communication
and collaboration solutions typically pay for themselves in less than a year based on hard-cost
savings alone. Our clients have been able to:
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Slash their telephony costs by shifting calls to text,
voice chats or VoIP phone calls through Sametime
software.
Avoid exorbitant cell phone roaming and hotel
access charges on international trips.
Lower call center costs by chat enabling customer
service sites.
Save on infrastructure costs by opting for low-end
Internet Protocol (IP) phones with Sametime software instead of high-end devices.
Postpone expensive PBX migrations.
Lower maintenance and real estate costs by
enabling staff to work from home.
Reduce telephony costs for remote employees,
(for example, eliminating second phone lines for
home offices).
Lower audio conferencing costs through in-house,
ad hoc conferencing.
Eliminate the need to pay for third-party softphones and the connection fees associated with
these softphones.
Minimize travel costs for internal meetings and
reduce travel for external meetings.
Reduce or eliminate expensive monthly subscriptions to hosted web conferencing services.
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Overview
Platform support
Of course, the real power of unified communications
is in its productivity gains. Human latency is the time
we lose waiting—waiting as we identify others who
can answer questions, waiting for email or voice mail
to be returned, waiting while teams get organized to
tackle a project. Human latency leads to lost sales,
unhappy customers and decisions based on inaccurate or incomplete information. With Sametime
software-based unified communication and
collaboration solutions, our clients have:
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Spent less time trying to find people who can
answer questions and more time being productive.
Lowered customer service and help-desk costs by
more effectively resolving issues.
Driven more sales by speeding approvals and
answering customer questions faster.
Sped project completion across dispersed teams.
Provided better employee work-life balance
through the ability to work virtually anywhere.
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Acquired better talent by removing location as a
limiting factor.
Evolved a more collaborative culture across
teams—around the world or on different floors of
the same building.
In the marketplace for more than 10 years,
Sametime software is a mature, proven and highly
scalable product with deployments ranging from
tens of users to more than 400,000 users. And
with the recent releases of IBM Sametime 8.5 and
IBM Sametime Unified Telephony software,
IBM continues to push the pace of innovation
in unified communications.
This document is intended to help readers
understand and evaluate the capabilities in the
Sametime 8.5 release. Note that available capabilities may vary with platform (desktop, mobile, web)
and operating system. For detailed technical documentation and system requirements, please see
ibm.com/sametime
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IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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The term unified communications refers to consolidating various synchronous communications channels
(voice, video, meetings) with asynchronous channels (email, voice mail, social networks) on a common
data network, thereby reducing communications and infrastructure costs. Unfortunately, however unified on
the back end, unified communications solutions are rarely unified for the user. It is not uncommon for an
“integrated” solution to require users to learn four or more software clients. And the clients are rarely
integrated with each other, forcing users to switch contexts as their communications needs change and
disrupting the task at hand. In the end, this complexity slows adoption, and the business fails to recognize
the expected return on investment.
The focus of Sametime software is to make unified communications seamless to the user, drive adoption and
ultimately deliver on the promised business value of unified communications. To that end, Sametime 8.5 software introduces a range of new capabilities and improvements.
Platform support
Figure 3: Sametime 8.5 online meetings are simple to launch, join and use. For a richer collaboration experience, online meetings can include
audio and video—either yours or ours.
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Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
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Integrated into the Sametime client is a new
online meeting experience (see Figure 3). A new
Sametime Meetings panel provides a consolidated
view of your meetings and calendar and makes
starting or joining a meeting a single-click process.
Easily invite others to meetings by dragging their
names from the contact list. Accept meeting
invitations with a single click—just like joining a
group chat. Seamlessly move from a text chat to a
voice/video chat to a meeting. Upload meeting
materials via simple drag and drop. Help people
understand your point by sharing your screen from
Microsoft Windows, Linux or Apple Macintoshbased computers.
New zero-download, browser-based chat and
meeting clients extend the desktop experience to
practically wherever the user is working.
Improved audio and video capabilities make it
easier to interoperate with existing audio and
video conferencing systems and improve their
utilization. New audio and video codecs provide
higher-quality native voice and video services for a
more compelling collaborative experience out of
the box.
Improved network address translation (NAT) support and firewall traversal allows audio and video
to pass through firewalls and properly navigate
NAT environments, enabling you to engage across
organizational boundaries.
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New Web 2.0 APIs let developers embed
Sametime capabilities into websites and
applications so users switch context less.
A new panel for widgets in the Sametime client lets
you easily add new functionality—connections to
social media and other widget repositories.
Sametime 8.5 software supports the latest mobile
devices. A new native Sametime mobile client for
Google Android and Apple iOS devices not only
provides presence and instant messaging but also
a Sametime Unified Telephony dialer. A new native
Research In Motion (RIM) BlackBerry meeting
client provides the ability to actively participate in a
meeting on the go. Sametime software also
includes browser-based meeting participation
from Apple iPads and Google Android tablets.
There is also a Sametime mobile client that supports presence and instant messaging from
Microsoft Windows Mobile devices.
New social views make it easier to find the people
you collaborate with the most.
Improved integration with Microsoft Outlook and
Microsoft Office software puts more Sametime
capabilities at the user’s fingertips.
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Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Of course, we continue to focus on enhancing
Sametime software as a platform, making it easier to
manage and less expensive to operate.
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Platform support
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A new Sametime System Console centralizes
infrastructure configuration, deployment, management and policy management for all Sametime
services.
A new Sametime Media Manager server with
Session Initiation Protocol (SIP)-based interfaces
and APIs interoperates with third-party video and
audio conferencing systems. New video (H.264)
and audio (G.722.1) codecs deliver a better user
experience at a fraction of the bandwidth and
provide administrative controls over the video
experience (size, connection speed, and so on).
A new online meeting infrastructure no longer
requires add-on servers for high availability and
improves firewall friendliness through the use of
HTTPS to connect users.
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The new Sametime Bandwidth Manager server
enables multimedia communication while helping
protect your network quality of service for missioncritical applications.
A new IBM Sametime Advanced server improves
scalability to support larger user populations and
is integrated with the Sametime System Console
for policy management and installation.
A new IBM Sametime Proxy Server with Web 2.0
APIs simplifies integration into websites and
applications.
A new Sametime Advanced Extranet Processor
Value Unit licensing option allows external users to
participate in community collaboration.
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Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Rich presence
Presence information is the cornerstone of a unified communications solution. Rich presence integrates
multiple elements to provide you with a comprehensive view into someone’s availability—providing the context
that makes communications and collaboration effective and efficient. For example, knowing whether a
colleague is online, in a meeting, on the phone or on the other side of the world will determine whether and
how you engage with him or her. Rich presence can also be combined with outside information to determine
who is most appropriate to quickly deal with exceptions.
Platform support
Figure 4: Rich presence information in Lotus Notes software or Microsoft email shows who can help right now and how best to reach that person. Lotus Notes users can check presence indicators next to contact names in the inbox, calendar and address book as well as in applications
such as teamrooms and discussions.
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Overview
Sametime 8.5 rich presence capabilities include:
Automated geographic location awareness
(see figure 5)
Online presence status
Sametime software will detect when you’ve connected from a new physical location and let you
define a profile for it: Office, home, various customer
sites and so on. When you return to a location,
Sametime software will recognize it and automatically adjust your location settings. Location information is published in the Sametime business card
and in the chat window, helping others determine
whether it is an appropriate time to reach you.
Location data can also be used as an input to
custom plug-ins and other applications (local
weather, available onsite conference rooms and
so on). Of course, you can opt to have Sametime
software not publish your location, if desired.
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
Sametime software has multiple customizable online
presence states. These include online, available, in a
meeting, away and do not disturb. Your status helps
others know when and how they should reach
out to you.
Availability status icons
Icons make it easy to visually determine a contact’s
status. Icons also indicate whether a contact is using
a Sametime mobile client and, with optional integration, whether a contact is on the phone.
Custom status message
This is a text field you can use to communicate to
others what you are doing right now. It can indicate
something as simple as whether you’re available or
in a meeting or as specific as “in a meeting and may
be slow to respond” or “leading a meeting so can’t
chat now.”
Figure 5: Automated geographic location awareness lets you know
where your colleagues and experts are. The business card provides
contact details, including any custom status messages.
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Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
Telephony status
Telephony status shows whether your contacts are
already on the phone, eliminating unnecessary calls,
reducing voice mail and helping you get answers
faster. Telephony capabilities require IBM Sametime
Standard or IBM Sametime Advanced software and
vary with the integration method chosen: Built-in
VoIP, IBM Business Partner–provided plug-ins to
third-party telephony systems or Sametime Unified
Telephony software. Different features are also available through the desktop, mobile and web clients.
See the Telephony section below.
Set presence status from multiple access
points
Sametime software makes it easy to for your status
to reflect your actual availability by putting multiple
access points at your fingertips: The system tray;
chat window; and Sametime Connect, web and
Sametime mobile clients.
Auto status update
Sametime software automatically set your status to
“away” when your computer is inactive for a specified period of time or when you lock the system.
Set alerts to notify when users are available
Auto status update based on calendar
Alerts notify you when a colleague becomes available. They can be one-time events or recurring rules
that notify you every time a user changes his or her
status (becomes available, goes offline, and so on).
Sametime software can automatically change your
status to “in a meeting” when your Lotus Notes or
Microsoft Outlook calendar indicates that you are
booked.
Selective do-not-disturb/privacy lists
Server-based geographic location services
Privacy lists help you limit unwanted disruptions
without compromising productivity by appearing as
available to some users while unavailable to others.
Server-based geographic location services provide
a central, shared place to save location information.
Enhanced location services can show you where
people are now as well as where they were the last
time they were online. Make decisions and get in on
what’s happening now based on up-to-date location
information.
Set presence state and status message on
startup
To prevent unnecessary interruptions, Sametime
software lets you set your presence state and custom status message before logging in.
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
Instant messaging (IM) is often the first point of
contact when reaching out to colleagues. Quick text
chats can answer simple questions outright or
determine whether your colleague is available for
other interactions. However, instant messaging isn’t
limited to text. You can use annotated screen grabs
and emoticons to more fully con-vey your point.
You can seamlessly escalate the text chat to
multiway voice or video chats, send files, instantly
share your screen, or jump into an online meeting.
Sametime 8.5 software’s security-rich, tightly integrated tools make it easy to switch communication
methods as your conversation evolves. When used
effectively, IM can reduce costs; speed processes;
and provide timely, accurate information to drive better decisions. With Sametime 8.5.2 IFR 1, you can
also send offline messages—messages to people
who are offline at the moment, but who will see your
message when they come back online.
Figure 6: Instant messaging and presence awareness make it easy
to chat or call others. Photos can help personalize your contacts.
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Rich presence
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Telephony
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Platform support
You’ll find the following enterprise instant messaging
capabilities in Sametime 8.5 software:
Log in to multiple (and external) Sametime
communities
The Sametime Connect client can simultaneously
log in to multiple Sametime communities (servers).
You can set different presence states and status
messages for each community. You can filter the
contact list to only show members of a given
community or mix and match users from different
communities into groups in your contact list.
Primary contacts view
This view in the Sametime Connect client makes it
even easier to find your favorite contacts by glancing
at photos instead of names. To add contacts to this
panel, just drag them from the contact list.
Frequent contacts view
This new view in the Sametime Connect client
dynamically builds a list of contacts with whom you
most frequently chat. View them by name or by
photo.
Recent contacts view
Anonymous or “guest access”
The new Sametime browser-based chat and meeting clients support anonymous usage. This is helpful
when chat enabling customer service sites or opening online meetings to customers and partners.
Business card display (see figure 5)
Business cards provide quick access to key contact
information (name, job title, photo, location and
phone number) in the chat window or while hovering
over a contact’s name in the contact list. Contact
information is automatically retrieved from the corporate directory.
This new view in the Sametime Connect client
dynamically builds a list of contacts with whom
you’ve most recently interacted. View them by name
or photo.
Initiate chats with users not in the contact
list
The Sametime Quick Find bar gives you easy
access to colleagues who aren’t in your contact list.
You can keep your contact list streamlined by only
adding colleagues you collaborate with on a regular
basis.
Type ahead contact search/Quick Find
The Quick Find search bar makes it simple to find
contacts without having to navigate multiple layers
into your contact list.
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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User-created personal groups and nested
groups
Groups let you organize the contact list in the way
that makes the most sense to you. You can even put
groups into groups.
Administrator-created public contact list
groups
Send offline messages (see figure 7)
Send an offline message through the Sametime
Connect Chat Client window. If the person you are
corresponding with drops offline, you can still send
the message. The message appears when the
recipient logs back into Sametime. When the recipient responds to you, the original text will be included
in their chat response.
Administrators can create groups of users from the
corporate directory. This makes it easier for users to
add entire departments or teams to the contact list
and streamlines sending announcements to large
numbers of individuals.
Platform support
Contact list sorting options
Contacts can be sorted in the way that is most intuitive for you: By contact and group names or only
contact names within groups. You can even show all
contacts or just those who are online.
Contact list scrubber to remove infrequently
used contacts
The contact list scrubber makes it easy to identify
how long it’s been since you’ve interacted with
someone and decide whether you want to keep
them in your contact list.
Automatically send email if contact is offline
Sametime software prompts you to send an email
if you try to chat with someone who has gone
offline (and includes the previous chat transcript
for context).
Figure 7: You can send an offline message to a chat participant
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Overview
Receive offline messages (see figure 8)
Security-rich one-on-one text chat
When you return online, the Offline Messages Viewer
shows you the messages that were sent to you while
you were offline.
Engage in private, encrypted one-on-one conversations with people across the hall or around the
world.
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Rich presence
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Online meetings
Security-rich multiparty text chat
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Voice and video
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Multiparty text chats are encrypted to prevent confidential information from being intercepted.
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Mobile access
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Voice and video
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Telephony
See the Voice and video section below.
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Telephony integration
Telephony capabilities require Sametime Standard
or Sametime Advanced software and vary with
the integration method chosen: Built-in VoIP,
IBM Business Partner—provided plug-ins to thirdparty telephony systems or Sametime Unified
Telephony software. Different features are also
available through the desktop and web clients.
See the Telephony section below.
Platform support
Figure 8: When you return on line, you can receive messages sent to
you while you were offline.
Announcements (to selected users and
groups)
Users and administrators can send messages
to large numbers of users simultaneously.
Announcements can be sent to users or to
groups of users.
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Prevent accidentally starting large,
multiparty chats
This setting will prompt Sametime software to verify
that you want to start chats or calls if you select
more than the specified number of contacts.
Tabbed chat windows
The tabbed chat interface consolidates all your individual and group chats into a single window. This
helps simplify your desktop and manage multiple
conversations. You can choose whether to see user
photos or names on the tabs and whether to place
the tabs vertically or horizontally.
Platform support
Display user information and photo in chat
window
Each chat window contains key contact information,
including photos, job title, phone number location
and time zone, so the right information goes to the
right people. Sametime software can be customized
to pull photos stored on other servers or directories.
Display chat partner status in chat window
The chat window displays whether your chat partners have changed their availability status, are typing
or have closed the window. This context helps provide a more conversational interaction.
Rich text formatting
Rich text formatting helps you convey your intended
meaning in text chats by varying font, text size, style
and color.
Emoticons
Emoticons (such as smiley faces) add context and
convey emotion in your text chats.
Emoticon palettes
Emoticon palettes help you save, organize and
quickly access your own custom emoticons. You can
export and import emoticon palettes and map
emoticons to your own keyboard shortcuts.
Screen capture tool
The screen capture tool helps keep everyone on the
same page by pasting a snapshot of a portion of
your screen into the chat window. You can annotate
your screen captures with lines, arrows, squares and
circles before sending. You can also copy the captured image to the clipboard or save it as a file.
Instant screen share
Instant screen sharing lets others see—and even
control—your screen, an area of your screen or just
an application window without the overhead of a full
online meeting.
File transfer (see figure 9)
The built-in file transfer tool makes it easy to quickly
share files with colleagues—and reduce email
attachment overload—by transferring them through
the Sametime software. You can either browse for
the file to attach or just drag it from the desktop to
the chat window.
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IBM Software
Overview
With Sametime 8.5.2 IFR 1, users can now send files,
groups of files or entire folders to another Sametime
user. A file can also be sent in a group chat window
to several people at once, creating efficiencies.
Send hyperlinks and Notes document links
Include a web hyperlink in any chat, or send document links from Lotus Notes software. The recipient
can open and connect directly to the Notes application and view documents and applications.
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Time and date stamps
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Date and time stamps appear next to each interaction, helping you track the progress of a conversation and telling you how long your chat partner has
been waiting for a reply.
Spell check
Sametime software provides immediate visual notification of misspelled words, letting you fix typos
before you hit “send.”
Platform support
Chat history
Figure 9: Sametime software provides rich text chat, with spellcheck and built-in file transfer—to one or many contacts— to reduce
email attachment overload.
Chat sessions can be saved locally (including all
shared images, text formatting, emoticons, time
stamps, files and links) and searched, retrieved and
displayed in the Sametime chat history viewer.
Search by person, with a separate view of files and
links shared between you and that person, or search
by date (see figure 10). Chat history can be saved to
a user’s mail file. (Server-side chat archiving and
monitoring is also available via IBM Business Partner
solutions.)
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Rich presence
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Platform support
Figure 10: Sametime chat history enhancements make it easier and faster to find information you need.
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Rich presence
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Online meetings
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Voice and video
Automatically populate recent chat history
in chat windows
Sametime software adds context to a conversation
by displaying the transcripts from recent interactions
in the chat window.
providing advantages over consumer-grade services
for sensitive business communications. Note that not
all the capabilities outlined in this document are currently available through the browser client.
Online meetings
Off-the-record mode/disable transcript save
Off-the-record mode prevents chat partners from
saving sensitive or confidential chat conversations
on their systems.
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Mobile access
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Telephony
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Print transcript
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Print a hard copy of a text chat.
Online meetings are powerful tools to help people
collaborate on projects both inside and outside your
organization in real-time—whether the team is down
the hall or across the supply chain. Sametime meetings integrate remote and mobile employees into the
larger organization, tapping their expertise even
when they are away from the office.
Platform support
Send transcript as email
Remind others of conversations by creating emails
containing relevant chat transcripts.
Zero-download browser chat client
Sametime 8.5 software introduces new zerodownload web access for presence and chat.
Because these capabilities can run on popular
web browsers with no applet or download code
required, they can be deployed using only server
code. The chat browser client is especially useful for
collaboration with external organizations and for
roaming users. Anonymous or authenticated use
is supported. Sametime security and encryption
are maintained over Secure Sockets Layer (SSL),
Your business can be more social and engaged with
the help of online meetings enabled for audio and
video. High-quality audio and video capabilities
can enhance the collaborative experience, providing
context through subtle signals such as body language that would otherwise be missing from a basic
web conference. They provide users with a robust
experience to reach, collaborate and take action in
real-time across their organization and with partners
and customers, breaking geographic, international
and social barriers. This makes it easier than ever
to host a compelling face-to-face meeting with a
partner, a customer or colleagues while avoiding the
time and expense of travel.
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IBM Software
Overview
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Platform support
Sametime software provides enterprise-grade, highquality audio and video. It also integrates with leading third-party enterprise A/V systems. Sametime
meetings transcend firewalls seamlessly. Sametime
software provides a variety of clients for different
users: A rich desktop client that runs within the
Sametime Connect client, a browser-based client
and a meetings client for BlackBerry devices as well
as browser-based participation from iPad and
Android tablets.
Sametime 8.5 software is designed to change the
way you think about and use online meetings.
Integrated into the Sametime Connect client is a
new Sametime Meetings panel that provides a consolidated view of your meetings and calendar and
makes starting or joining a meeting a single-click
process. Easily invite others to meetings by dragging
their names from the contact list. Accept meeting
invitations with a single click—just like joining a
group chat. Seamlessly move from a text chat to a
voice/video chat to a meeting. Upload meeting
materials via simple drag and drop. Help people
understand your point by sharing your screen from
Windows, Linux or Apple Macintosh-based computers. Sametime 8.5 software is the online meeting
system you will want to use. You may never lose the
first 10 minutes of your meeting to sharing passcodes and meeting URLs again.
Figure 11: Sametime online meetings are simple to use via the rich
client seamless user interface.
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IBM Software
Overview
Reservationless, persistent meeting rooms
available 24×7 for participant use
Sametime meeting rooms are analogous to physical
conference rooms. They exist 24 hours a day, 7 days
a week. Meeting participants can access rooms
and meeting materials at any time. Rooms can be
dedicated to a specific purpose and hold the materials relevant to that purpose—like a regular staff
meeting—or they can be reset and reused for
sessions on different topics.
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Instantly create a Sametime meeting room
The new Sametime Meetings panel lets you instantly
create a meeting room without ever leaving the
Sametime Connect client. You can use the browserbased meeting room center to instantly create new
meeting rooms as well.
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Platform support
Access meetings from mobile devices
See the Mobile access section.
Assign and enter meeting rooms from Notes
or Outlook invitations
The Sametime Meetings feature is integrated with
IBM Lotus Notes 8.5.1 (and higher) and Microsoft
Outlook calendaring. Users can assign rooms to calendar invitations and open rooms from the calendar.
Control access to a meeting room
Join or create a Sametime instant meeting
from a one-on-one or group chat
Instantly create and invite your colleagues to a meeting from any text, voice or video chat or by selecting
names or groups from the contact list. Use an existing meeting room or create a new one immediately.
Sametime 8.5 users will receive a pop-up invitation.
Invitees with older versions of Sametime software
will receive a meeting URL in a chat window and can
join through a web browser.
Sametime 8.5.2 meeting rooms can be designated
as password protected or hidden, which prevents
non-owners and managers from finding or joining
them when searching for rooms. Room access can
also be managed so that participants can only join
after the room owner or a designated room manager
has entered the room. Managed access also regulates who can share documents or their desktop,
who can record meetings and who can download
files from the room library.
Optimize meeting rooms for large meetings
Sametime 8.5.2 meeting rooms can be optimized to
support large meetings by enabling a feature setting
that will turn off certain features to optimize performance for a larger number of participants.
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IBM Software
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Platform support
Integrate external audio and video service
providers
By default, Sametime 8.5.2 meeting rooms integrate
with the Sametime Media Manager server and are
set to provide audio and video support for up to
20 attendees. Administrators have the ability to raise
or lower this number to suit their particular network
conditions. Built-in Sametime audio and video can
be easily replaced with third-party services, turning
your Sametime client into a first-class endpoint for
your telepresence video conferencing systems.
A single click will take you to the associated meeting
room, or you can create one instantly if you need
one on the fly (see figure 12).
Create meeting reports
Sametime 8.5.2 meeting rooms can generate
reports showing session transcripts by date.
Transcripts outline chat entries, file uploads, who
presented what, who shared their screen and so on.
Reports can be saved as rich text files on the client
workstation.
One-click access to your scheduled
meetings from Sametime Connect
The Sametime Meetings panel in the Sametime
Connect client shows you upcoming scheduled
meetings from your Notes and Outlook calendars.
Figure 12: Easily launch or join an online meeting from your
Sametime client.
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IBM Software
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Platform support
One-click access to meeting rooms you own
Manage access to meeting rooms
Connect client shows you a list of all the meeting
rooms you own, allowing you to enter them with a
single click—no URLs or meeting numbers required.
The browser-based Meeting Room Center will also
give you access to your meeting rooms if you can’t
use the Sametime Connect client for some reason.
Sametime meeting rooms can be password protected and hidden from view in the Meeting Room
Center and search function. Both of these capabilities help you control who can access your rooms
and safeguard meeting materials. Meetings can be
set up to prevent others from entering the room
unless the owner or designated room manager is
present.
One-click access to your recently used
meeting rooms
Connect client shows you a list of all the meeting
rooms you’ve accessed recently, allowing you to
enter them with a single click—no URLs or meeting
numbers required. This makes it easy to find materials without having to track down specific calendar
invitations.
Find meeting rooms by owner or room name
Both the Sametime Connect client and the browserbased Meeting Room Center give you the ability to
find meeting rooms by owner or by room name,
making it easy to get to rooms and materials at a
moment’s notice.
Control who else can manage room
permissions
As a meeting room owner, you can decide who else
can manage the room for you in your absence.
Anonymous or “guest access”
The new Sametime web meeting and chat clients
support optional anonymous usage. This is helpful
when opening online meetings to customers and
partners.
Set permissions to control whether users
can share their screens or just observe
As a meeting room owner, you can specify whether
meeting participants can share their screens or only
observe.
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IBM Software
Overview
Determine if a room is video-enabled each
time the meeting room is opened
Invite users to meetings by dragging and
dropping names from the contact list
New flexible persistent meeting room options provide room owners the flexibility to decide whether
their room is video-enabled each time they return to
their meeting room or just keep the selected default
setting.
Don’t lose the first 10 minutes to repeating URLs and
meeting numbers. Send users an invitation to a
meeting room by simply dragging their names from
the contact list and dropping them on the meeting
room. Recipients will be able to join a meeting by
clicking the “Join” button in the resulting pop-up
window (Sametime Connect client) or through the
browser interface.
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Mobile access
Launch a meeting with participants on mute
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Telephony
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Meeting room owners can now start a meeting with
all participants on Auto-Mute upon opening an
Audio Video meeting. Participants will join in a muted
state and can optionally unmute themselves.
Platform support
Control who can continue to participate in a
room or when the meeting ends
Owners or managers can end a meeting for all or
eject individual participants from a meeting room for
a preconfigured period of time. There is a new Leave
Meeting button for owners and participants.
Browser users can participate in meetings
without any client download (see figure 13)
Sametime meeting rooms accessed through a
browser don’t require the user to download or install
any plug-ins or applets to view and participate in the
meeting. This speeds access and simplifies thin
client deployments. Note that application sharing
does invoke a small Java applet download for the
“sharer” only when sharing starts (not when joining
the meeting).
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IBM Software
Overview
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Figure 13: Sametime online meetings are also simple to use when accessed via a zero-download web client for meetings.
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IBM Software
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Platform support
Photo and list view of attendees including
Active Speaker Indicator
Meeting participants can be listed by name or photo.
Both views indicate who has been invited to a meeting room (grayed out) and who is present (full color).
New with Sametime 8.5.2 IFR 1 software, active
speaker indication lets you quickly and clearly know
who is speaking.
Sort participant list alphabetically or by
users with raised hands
Sorting meeting participants in alphabetical order is
often convenient for validating attendance. Sorting
participants by raised hands tends to be more effective in moderating discussions.
Application/screen sharing
Share your screen or selected applications from the
Sametime Connect client or the browser meeting
client.
Application sharing remote control
(peer-to-peer)
Application remote control lets other users control
your computer as if they were there. This is especially useful for help-desk and customer support
applications. (Note: This requires use of the
Sametime Connect client and Microsoft Windows
operating system.) Each meeting room has its own
private file library. The meeting room library contains
all the files that have been shared. Participants can
download the originals to local machines if they are
given permission.
Load files into the library by dragging and
dropping
Uploading files to a meeting room with the
Sametime Connect client is as easy as dragging
them into the room. Or you can navigate your local
and network folder structure to choose a file to
upload.
High-quality conversion and presentation of
PDF, ODF and Microsoft Office files
Files in the meeting room library are processed to
minimize bandwidth requirements and improve performance. Sametime software is designed to use
high-quality converters to help maintain the highest
possible fidelity. Sametime software also supports
a wide variety of formats, including PDF, Open
Document Format (ODF) and Microsoft Office files.
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IBM Software
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Platform support
Local, background high-fidelity file
conversion
The Sametime Connect client uses locally installed
Microsoft PowerPoint or IBM Lotus Symphony™
tools to convert files in the background on the local
machine. This option is designed to provide the
highest fidelity when converting files for sharing.
Begin file presentation before conversion is
complete
Because Sametime software converts files for
presentation in the background (with the Sametime
Connect client), users don’t have to wait for
lengthy files to be converted before beginning
their presentations.
Control whether users can download
documents from the meeting library
Meeting room owners can decide whether participants have the right to download files from the
meeting library. Meeting rooms are persistent and
can be accessed 24×7. This provides the ability to
control distribution of material.
Fit-to-screen view
View presented slides or shared application content
fit to your screen resolution or at the same resolution
as the person sharing the content.
Edge-to-edge full-screen view
Full-screen mode covers the entire screen, keyboard
controls are available for advancing slides and alerts
are available to indicate which participants have
raised their hands as well as to notify participants of
new group chat entries.
Presenter tools (highlighter, pointer)
Presenter tools, including a highlighter and pointer,
keep everyone on the same page and help participants follow the conversation. Highlight marks can
be retained or deleted.
View slide thumbnails during presentation
Thumbnail images that only the presenter can
see help make sure that you don’t forget where
you are in a presentation. Easily jump to any point in
your presentation by clicking on the appropriate
thumbnail.
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IBM Software
Overview
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Create polls immediately or store for future
use (see figure 14)
Immediately share poll results with
participants
Create polling questions for use during a meeting.
Polls can be loaded in advance and shared at any
time during the meeting. Polls can also have openended questions or preset answers.
Poll results can be seen by other participants and
saved to the meeting room for later reporting and
distribution.
Screen capture tool
The screen capture tool creates a snapshot of an
area of your screen and adds it to the meeting room
library for others to see. Snapshots can be annotated before posting to add emphasis.
Paste an item from your clipboard to the
meeting library
Platform support
Paste an image or text from your clipboard to the
meeting room library to share immediately or later.
Share URLs
Share a web browser URL with others in the meeting
room, and all participants can see the web page on
their own computers.
Raise hand
Figure 14: Polls can take the pulse of the team and help make meetings more productive. Execute polls from the browser-based or rich
client meeting room.
Gain the presenter’s attention if you have questions
by raising your hand in the meeting room. You can
lower it at any time if the question has been
answered.
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IBM Software
Overview
Initiate a private chat
Start a private Sametime chat with any user who is
online and in the meeting room participant list by
selecting his or her name.
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Emoticon support
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convey emotion in group discussions.
Group discussion
Engage other meeting participants in nondisruptive
text-based discussion while the meeting is
underway.
Use the join call function to enter the audio
portion of a meeting (see figure 15)
Embed audio conference details into the meeting
room for easy access. This can be any external
audio conference bridge number and passcode,
Sametime 8.5 software’s built-in VoIP and video
capabilities, or third-party partner bridges that have
been directly integrated via the Sametime Media
Manager server (see Voice and video section below).
Platform support
Hold breakout sessions and simultaneously
participate in multiple meetings
You can conduct side meetings without leaving the
main meeting. From the participant list, you can start
a new instant meeting with any anyone who is online
by selecting his or her name. Note that you can have
multiple meeting room windows open simultaneously to keep track of the main meeting.
Figure 15: Use our audio or yours in an online meeting.
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IBM Software
Overview
Client-side meeting recordings in standard
file formats (.mov files)
Capture minutes, questions, action items,
answered questions and follow-up items
Authorized participants can use the Sametime
Connect client to record a meeting’s document sharing, application sharing or annotations along with
voice using the native Sametime VoIP capabilities.
The recording is available as a standard .mov formatted file that can be moved anywhere and played
back with standard media players.
Use the group discussion area to create meeting
minutes, record questions and answers, assign
action items, and record follow-ups. Items can be filtered in real-time and are included in the detailed
meeting reports.
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Control whether users can record a meeting
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Meeting room owners can determine whether meeting participants can record meetings locally.
Platform support
Detailed meeting reports
View detailed meeting reports and save them as
Rich Text Format (RTF) files. Reports include attendance lists, meeting minutes, action items, follow-up
items, answered questions, poll results and discussion transcripts.
Conferencing integration
See the Voice and video and Telephony sections
below.
User customizable interface
The meeting interface is customizable to best suit
the way you work. Reposition, resize or tear off the
Sametime Meetings panel into a separate window.
(Note: This feature is only available to meeting participants using the Sametime Connect client.)
Historical meeting reports
Generate detailed meeting reports for the current
meeting and any meeting that took place in a
given room.
Reset a room by clearing out all room
content
Reset a persistent meeting room to its default settings. The library is emptied, all sharing stops and
discussions are cleared.
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IBM Software
Overview
Administrators can delete rooms
Built-in failover and clustering
Both the room owner and the administrator have the
ability to delete online meeting rooms.
Sametime 8.5 meeting servers can be clustered to
help ensure high availability and failover to other
meeting servers. This no longer requires the
separate IBM Sametime Enterprise Meeting Server
application.
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Administrators can use policies to control
in-meeting discussion and file sharing
Administrators can use policies to control what users
can and cannot do in Sametime meetings, for example, whether users can chat using the meeting discussion tool, how much storage they are allowed to
use, whether users can share their screens or allow
others to take control, whether users can record
meetings, and whether they can use VoIP and video.
Platform support
Reporting tool for administrators to generate
meeting statics and usage reports
Administrators can view many preconfigured management reports on their meeting server and create
custom database queries using standard structured
query language (SQL) reporting tools.
Use HTTP/HTTPS to connect users inside
and outside your enterprise
Sametime software uses HTTP/HTTPS to connect
users to a meeting. This simplifies internal and
external collaboration by helping eliminate barriers
to attendance whether users are coming from within
or outside the company.
Zero-download browser client
Sametime 8.5 software introduces a new zerodownload web access option for online meeting
participation. Because these capabilities can run on
popular web browsers with no applet or download
code required, they can be deployed using only
server code. The meetings browser client is
especially useful for collaboration with external
organizations and for roaming users. Anonymous or
authenticated use is supported. Sametime security
and encryption are maintained over SSL, providing
advantages over consumer-grade services for sensitive business communications. Note that not all the
capabilities outlined in this document are currently
available through the browser client.
Sametime 8.5.2 software introduces standardsbased native or third-party audio and video for a
richer browser-based meeting experience, which
requires a small plug-in download.
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IBM Software
Overview
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Voice and video
A high-quality desktop voice and video experience helps create a more engaged social business by enhancing relationships, establishing a foundational level of trust, and helping people quickly sense sentiment with
internal colleagues, direct reports and up-line management, partners, and customers in ways that traditional
instant messaging and web conferences cannot. More important, integrated desktop voice and video can cut
telephony costs, reducing or eliminating phone calls, decreasing the amount of voice mail and trimming cell
phone roaming charges on international trips. Sametime 8.5 software’s new media integration layer makes it
even easier to incorporate desktop audio and video into your existing audio and video conferencing systems.
With Sametime 8.5.2 IFR 1 software there are video user interface enhancements to provide clearer labeling of
video options.
Platform support
Figure 16: People in a Sametime text chat can easily transfer files or move to a video chat.
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IBM Software
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Platform support
A dual audio/video interface delivers both built-in and Business Partner media capabilities
Sametime software includes the ability to share VoIP computer audio and webcam video among participants.
Add audio and video to your IM session, group chat or Sametime meeting, creating a more personal connection with your colleagues. The Sametime 8.5 client can also integrate seamlessly with third-party audio and
video conferencing systems when IBM Business Partner-provided bridges and Sametime adapters have been
deployed. New with Sametime 8.5.2 is support for dual Telephony Conferencing Service Provider Interface
(TCSPI) adaptors, enabling simultaneous integration with audio and video conferencing systems.
Sametime video supports variable video window size, full-screen mode and resolutions up to
high definition (HD)
Users can easily control the audio/video experience. Users can mute the audio of one or more participants
and can adjust their speaker volume and microphone settings. Video controls include a picture-in-picture
view showing both your web camera and your colleagues’, a full-screen view, and the ability to resize your
video display. You can also detach the video panel in a Sametime meeting to display and manage in its own
floating window.
VoIP and video chats with multiple participants (see figure 17)
Multiple parties can participate by audio and video. Sametime 8.5 voice and video chats can add more users
than the prior limit of five participants. When there are multiple participants in a video call or an online meeting, the active speaker is displayed in the video window. Sametime software detects who is speaking and
then sends the applicable video stream to all participants using the Sametime 8.5 Media Manager server.
Figure 17: Built-in VoIP means that you can talk to your colleagues using your computer as your phone.
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IBM Software
Overview
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New administrative controls over the video
experience
Using the Sametime System Console, administrators
can manage the audio/video policy settings of the
Sametime Media Manager server and connecting
clients, including media ports used, maximum number of audio sessions allowed, codecs to be used,
video size and bit rate to control the bandwidth used
by video users. Administrators can customize video
resolution settings based on device properties for
chat and meetings.
New Bandwidth Manager server
Administrators can manage audio and video bandwidth policies with the new Sametime Bandwidth
Manager server, which allows you to set an overall
limit for audio and video from Sametime software to
protect your network as well as your audio and video
bandwidth. Policies can be set to control bandwidth
based on classes of users and locations or a hybrid
of both.
New audio/video codecs provide a highquality experience at low bandwidths
Sametime software includes a choice of high-quality
and standards-based audio and video codecs. In
addition to the previously available codecs (G.711,
iSAC, H.263), Sametime 8.5 software adds support
for G.722.1 and H.264 high-quality, low-bandwidth
technology to provide a higher-quality multimedia
experience at lower bandwidths. Video streams can
now be scaled from low- to high-definition video.
Resolutions can range from Common Intermediate
Format (CIF) to HD video. Sametime 8.5.1 software
adds support for Real-Time Transport Control
Protocol (RTCP) for point-to-point video and Secure
Real-Time Transport Protocol (SRTP) security. In
addition, support for G.729 audio is added in
Sametime Unified Telephony software.
Support for larger video conferences
The recommended number of users in a video
conference is 20. (The limit is adjustable by the
administrator.) Even larger conferences are possible
via integrated third-party conference bridges and
multipoint control units (MCUs).
Standards-based interoperability helps
users connect to third-party A/V systems
Sametime software includes APIs to integrate seamlessly with third-party audio and video conferencing
systems.
Sametime Unified Telephony Lite Client software is a
SIP-based audio/video client that allows users to
easily connect to video endpoints from their desktop. This enables Sametime users to leverage existing video conferencing investments with little new
training.
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IBM Software
Overview
Native video security feature
There is native Secure Real-time Transport Protocol (STRP) security support with Sametime 8.5.2 IFR 1 for
multiperson video chats and meetings.
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Telephony integration
Telephony status shows you whether your contacts are already on the phone, eliminating unnecessary calls,
reducing voice mail and helping you get answers faster. Telephony capabilities require Sametime Standard or
Sametime Advanced software and vary with the integration method chosen: Built-in VoIP, plug-ins to thirdparty telephony systems or Sametime Unified Telephony software. Different features are also available through
the desktop, mobile and web clients. Please see the Telephony section below.
Platform support
Figure 18: The out-of-the-box integration that Sametime provides with many software products (including Microsoft Word, shown here) gives
users easy access to Sametime voice and video functions in addition to chat.
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IBM Software
Overview
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Platform support
Roles change in organizations. Companies merge
and are acquired. Teams are formed that span
organizational boundaries. It can be a real challenge
to know whom to engage when you are already
involved in an area. How do you leverage the expertise of your colleagues when you don’t know who
they are and what they do? Community collaboration provides the tools to find, reach and collaborate
with colleagues you don’t have in your contact list.
Interact in real-time with communities of users who
are also interested in a topic—finance, human
resources (HR), product development, legal, the local
sports team and so forth—and get the answers you
need fast. With IBM Sametime 8.5.2 software, the
server that supports these community collaboration
tools is more scalable than ever, supporting larger
population groups. Sametime software offers a
number of community collaboration features.
Exchange presence and chat with other
Sametime communities and IM services
The Sametime 8.5 Gateway server supports
federation with SIP and Extensible Messaging and
Presence Protocol (XMPP)-based IM communities.
Sametime software can exchange presence status
and instant messages with customers, business
partners, friends and family members on enterprise
systems (such as external Sametime communities,
Microsoft Office Communications Server 2007 R2
and Cisco Jabber) or on public IM networks (such as
AOL Instant Messenger and Google Talk).
The Sametime 8.5 Gateway application is even
easier to deploy and manage than ever. Transport
Layer Security (TLS) support is available when connecting to other enterprise IM systems.
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IBM Software
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Broadcast community channels
Broadcast tools help employees get the information
and answers they need by reaching out to a community of experts—even when they don’t know who
the experts are. Broadcast tools let employees get
the real-time knowledge and information they
need—information that may be difficult to obtain
otherwise. Sametime software integration with
IBM Connections software means that the broadcast community channels shown in the Sametime
Connect client can also include Connections
communities (see figure 19).
Platform support
Figure 19: IBM Sametime Advanced client broadcast communities
can include and integrate with your IBM Connections communities.
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IBM Software
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Skill tap (see figure 20)
Skill tap allows people to request information from or direct questions to a specific community of experts and
colleagues and let members of that community volunteer their help. When an individual sends a request to a
community, members of that community receive a notification alert. Members can then choose to ignore the
request or chat with the sender. Responses and conversations can be archived in FAQs for future reuse, and
answers can be rated based on value. With skill tap, employees build an organic, searchable, reusable knowledge base over time that can be referenced again and again.
Platform support
Figure 20: Skill tap alerts help you connect with experts—even the ones you don’t know. Incoming alerts pose questions and help your
colleagues stay in the loop.
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IBM Software
Overview
Instant polls
Instant polls allow employees to poll other community members and gather answers and opinions that can be
used to help make faster, more-informed decisions. Using instant poll, people get the answers and insight they
need fast, without having to schedule meetings or talk to team members individually.
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Mobile access
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Telephony
Broadcast announcements
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Broadcast announcements notify all the members of a community of upcoming events, such as power shutdowns, emergency instructions or important information. Without having to rely on email or voice mail, users
can make sure people are notified quickly of what’s going on.
Platform support
Broadcast chat
Broadcast chats let users simultaneously invite members of a community to join a group conversation without
each member having to appear in the leader’s buddy list or being invited individually. This helps ensure that no
one is left out and allows people to participate, respond and get involved quickly.
Create FAQs from broadcast community content
Responses and conversations can be archived in FAQs for future reuse, and answers can be rated based on
value. Employees build an organic, searchable, reusable knowledge base over time that can be referenced
again and again.
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IBM Software
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Rich presence
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Persistent group chat (see figure 21)
Persistent group chat allows employees to keep a continual chat discussion running on a specific topic.
Teams can stay more informed, helping to improve decision making and reduce the disconnectedness that
can result from one-off or hallway conversations. And because chat rooms can be accessed from a web
browser or from the Sametime Connect client, users can easily join and view chat rooms, so they’re almost
never out of touch.
Platform support
Figure 21: Capture and share organization knowledge with Sametime persistent group chats. Chat rooms provide a forum for you and your
teams to share information in real-time and catch up with what the team has been discussing.
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IBM Software
Overview
Organizational Tree View
Leverage an organizational tree view of your contacts to quickly see the reporting structure of your company
based on the corporate directory.
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Rich presence
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Chat history stored on the server
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Online meetings
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Voice and video
As new people join the discussion, they can see the entire history of the conversation and be brought up to
speed quickly.
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Mobile access
Store and share files with others (see figure 22)
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A file repository lets users share relevant files with other readers of that chat room.
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Telephony
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Platform support
Figure 22: It’s easy to share your screen and show your colleagues documents or applications.
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IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
Swarming tools enhance situational
awareness
Notifications are designed to help people stay on top
of what’s going on—without distracting them from
their daily work. For instance, monitoring capabilities
let users know whether there are new messages to
read, while keyword alerts can be set up to notify
users of conversations taking place on their topics of
interest. These swarming tools enhance situational
awareness so that employees can focus on their
jobs and join a chat room only when something
requires their attention.
Sametime software as of the 8.5.2 IFR 1 release
provides significant enhancements for smartphone
users:
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A new Sametime Meetings client for BlackBerry
smartphones, and browser-based participation
from iPad and Android tablets.
A new native Sametime client and Sametime
Unified Telephony dialer for Google Android
devices and for Apple iPhones and iPads.
The specific functionality provided on each mobile
platform may vary
Create FAQs from persistent group chat
content
Add content from the chat transcripts to FAQs so
other users don’t have to search old conversations
for answers to common questions.
Mobile access
A social business can be more nimble if it can turn
time and location from constraints into an advantage
by allowing people to take action from mobile
devices. Sametime software supports a range
of mobile devices to help give you access to the
people, information and online meetings you need
from virtually wherever you are working.
Figure 23 The Sametime mobile client extends many capabilities to
mobile devices from Apple, Research In Motion, Nokia, Androidbased device providers and others.
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IBM Software
Overview
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Rich presence
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Voice and video
Online meeting participation from
BlackBerry smartphones
Online meeting participation from iPad and
Android tablets (see figure 24)
A BlackBerry smartphone user can do the following
with Sametime 8.5.2 software:
An Apple iPad user or a Google Android tablet
user can do the following with Sametime 8.5.2
IFR 1 software:
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Mobile access
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Telephony
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Platform support
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Join a Sametime meeting from the mobile device
through a native client
Join Sametime meeting rooms directly from
web addresses in the calendar or messaging
applications
Find meeting rooms by room or owner name
Dial in to the audio conference number with the
BlackBerry smartphone by clicking the phone
number in the room info section
View annotations by the presenter, raise or lower
hands in the meeting, use zoom tools from the
BlackBerry device, and participate in group chats
Click on URLs and phone numbers to launch the
web browser or initiate a call with their device
Save rooms to the favorites list
A browser landing page is supplied to help users
download and install the meeting room application.
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Join a Sametime meeting from the browser on
your iPad or Android tablet
Join Sametime meeting rooms directly from
web addresses in the calendar or messaging
applications
Create new meeting rooms or search for meeting
rooms by room or owner name
View shared data and annotations by the presenter; share previously uploaded documents or
URLs in the meeting room
Access room tools, generate and view meeting
reports, and change room preferences
Use the polling tool to add, edit, and send polls
Execute the end meeting feature or eject users
from the room
Participate by raising or lower your hand in the
meeting and participating in group discussion
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IBM Software
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Rich presence
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Telephony
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Platform support
Figure 24: You can participate in browser-based meetings optimized for iPad (shown here) or Android tablets
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IBM Software
Overview
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Rich presence
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Mobile access
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Telephony
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Platform support
Native Sametime client for chat and
telephony on Android devices
Sametime 8.5.2 and Sametime Unified
Telephony 8.5.2 software provide a new native
Sametime client and Sa-metime Unified Telephony
dialer for Google Android devices. Presence and
instant messaging includes back-ground notification
of new messages; Text to Speech, which lets your
device read Sametime messages to you; and the
ability to take and send photos from the chat
window or send photos from your photo library.
Optionally, you can automatically update your
Sametime location using the phone’s global positioning system (GPS) capabilities. The Sametime
Unified Telephony dialer provides Sametime Unified
Telephony functions, including the ability to place
and control call routing preferences and device
selection on the fly (see figure 25).
Figure 25: A new Sametime Unified Telephony call routing preference allows you to send calls to a specific preferred device when
logged in with mobile status.
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IBM Software
Overview
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Rich presence
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Mobile access
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Telephony
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Platform support
Native Sametime client for chat and
telephony on Apple iOS devices
Sametime 8.5.2 IFR 1 and Sametime Unified
Telephony 8.5.2 IFR 1 software provides a robust
native Sametime client and Sametime Unified
Telephony dialer for Apple iOS devices—Apple
iPhone and iPad. Presence and instant messaging
includes background notification of new messages;
the ability to send and receive broadcast messages,
and the ability to take and send photos from the
chat window or send photos from your photo library.
The Sametime Unified Telephony dialer provides
Sametime Unified Telephony functions, including the
ability to initiate calls and control call routing preferences and device selection (see figure 26).
Figure 26: Place a Sametime Unified Telephony call directly from the
dialpad or by selecting a Sametime contact.
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IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
Sametime software has multiple customizable online
presence states. These include online, available, in
a meeting, away and do not disturb. Your status
helps others know when and how they should reach
out to you.
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Mobile access
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Telephony
Icons make it easy to visually determine a contact’s
status, including whether a contact is on another
mobile device.
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Platform support
To prevent unnecessary interruptions, Sametime
software lets you set your presence state and
custom status message before logging in.
View others’ geographic location
●
Set presence state and status message on
startup
This is a text field you can use to communicate to
others what you are doing right now. It can indicate
something as simple as whether you’re available or
in a meeting or as specific as where you are meeting
offsite or when you will be available.
View your colleagues’ geographic location on your
mobile device.
Business card view (see figure 27)
Business cards provide quick access to key contact
information (name, job title, photo, location and
phone number). Easily add or remove a person to
your Sametime Favorites list. Click to chat or send
an announcement to the individual or group from the
business card. And add a person or group of persons quickly to your phone contact list (new in
Sametime 8.5.2 IFR 1 for Apple iOS devices).
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IBM Software
Overview
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Rich presence
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Mobile access
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Telephony
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Platform support
Figure 27: From a business card you can launch an announcement or chat to an individual or group, add the individual to your Apple iOS device
address book, add or remove contact from favorites or initiate a call.
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IBM Software
Overview
Application preference management
An iPhone or iPad device user can manage
Sametime application preferences from their iOS
device settings.
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
Type ahead contact search/Quick Find
The Quick Find search bar makes it simple to find
contacts whether or not they are already in your
contact list. If a contact is not in your contact list,
Sametime software can search your corporate
directory.
Initiate chats with users not in the contact
list
The Sametime Quick Find bar gives you easy
access to colleagues who aren’t in your contact list.
You can keep your contact list streamlined by only
adding colleagues you collaborate with on a regular
basis.
User-created personal groups and nested
groups
Groups help you keep your contact list organized in
the way that makes the most sense to you. Android
and iOS device users can even put groups into
groups.
and streamlines sending announcements to large
numbers of individuals.
Contact list sorting options
Contacts can be sorted in the way that is most intuitive for you: By contact and group names or only
contact names within groups. You can even show all
contacts or just those who are online.
Set alerts to notify when users are available
Alerts notify you when a colleague becomes available. They can be one-time events or recurring rules
that notify you every time a user changes his or her
status (becomes available, goes offline, and so on).
Security-rich, one-on-one text chat
Engage in private, encrypted, one-on-one conversations with people across the hall or around the
world.
Security-rich multiparty text chat
Multiparty text chats are encrypted to prevent confidential information from being intercepted.
Organized view to manage multiple chats
Easily see which chats are open and navigate
between active chat sessions.
Administrator-created public contact list
groups
Administrators can create groups of users from the
corporate directory. This makes it easier for users to
add entire departments or teams to the contact list
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IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
Display chat partner status in chat window
Photos
The chat window displays whether your chat partners have changed their availability status, are typing
or have closed the window. This context helps provide a more conversational interaction.
You can also take and send photos from the chat
window or send photos from your photo library on
your Android devices (with Sametime 8.5.2 software)
and on your Apple iOS devices (new in Sametime
8.5.2 IFR 1 software).
Announcements (to selected users and
groups)
Text to speech
Users and administrators can send messages
to large numbers of users simultaneously.
Announcements can be sent to users or to groups
of users. Announcements can also be received.
Text to speech lets your mobile device read
Sametime messages to you on your Android devices
(with Sametime 8.5.2 software) or on your Apple iOS
devices (with Sametime 8.5.2 IFR 1 software).
Chat history
Background notifications
Chat sessions can be automatically saved.
Automatically populate recent chat history
in chat windows
Receive background notification of new messages
on your Android device (with Sametime 8.5.2 software) or on your Apple iOS devices (new in
Sametime 8.5.2 IFR 1 software).
Sametime software adds context to a conversation
by displaying the transcripts from recent interactions
in the chat window.
Communications-enabled business
processes
Date and time stamps appear next to each interaction, helping you track the progress of a conversation and telling you how long your chat partner has
been waiting for a reply.
Emoticons
(CEBPs) are defined in various ways. Telephony vendors typically define CEBPs as adding voice enablement to user interfaces and moving functionality
to phones. IBM takes a broader view: CEBPs are
business processes wired for collaboration through
communication. In other words, communication
convey emotion in your text chats.
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IBM Software
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Rich presence
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Mobile access
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Telephony
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Platform support
provides a set of channels to enable those parts of a
business process where human interfaces and collaboration help complete a process efficiently—and
improve the quality of the process outcomes.
Sametime capabilities, such as file sharing, screen
capture, voice or video chat, and Sametime instant
meetings inside the Lotus Notes client.
WebSphere Portal integration
Where might CEBPs be useful? Business applications often require human intervention, some
of which can be anticipated while others are
unpredictable and unstructured. Task workers
(in customer service, multichannel marketing and
problem resolution) or knowledge workers often
need to define a process and the data and people
needed to complete it. Other business processes
trigger situational alerts to which others react as
appropriate. Sametime software can be used to
enable all of these types of business processes.
Sametime software provides out-of-the-box integration with many applications that are used in CEBPs.
Lotus Notes integration (see figure 4)
Lotus Notes integration features Sametime presence
and instant messaging when delivered out of the box
with Lotus Notes software. Integration lets you see
presence in any Lotus Notes application, including
email, calendar and contacts. Sametime chats can
be saved to the user’s mail file, if desired. Sametime
Standard or Sametime Advanced users can also
upgrade Lotus Notes to take advantage of other
WebSphere Portal users can embed Sametime
portlets into their pages to deliver presence status
and click to chat from live names.
IBM Connections, Lotus Quickr integration
(see figure 28)
IBM Connections and Lotus Quickr users can view
Sametime presence status and click to chat or call
from live names on their pages. In addition, there is a
Lotus Quickr plug-in for Sametime software that
provides drag-and-drop access to places from the
Sametime Connect client. Connections software
users can replace the Sametime business card
with the Connections card that includes links to
shared bookmarks, activities, blogs and wikis.
Connections software also shares its communities
with Sametime software’s broadcast communities
(see the Community collaboration section). From
the Sametime chat window, add your chat transcript
to a Connections community or activity to share
your dialogue with others on a relevant topic or project. In the Sametime Connect client, create a panel
for activities or profiles, and participate in microblogging without leaving your client user interface.
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IBM Software
Overview
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Rich presence
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Telephony
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Platform support
Figure 28: Sametime integration with Lotus Quickr and IBM Connections software adds real-time collaboration to your social networking.
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IBM Software
Overview
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Rich presence
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Mobile access
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Telephony
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Platform support
Microsoft Outlook, Office and SharePoint
integration
Microsoft Outlook and Office users can use
Sametime capabilities directly inside these applications (see figure 4 for an example of Microsoft
Outlook integration). Sametime software supports
Microsoft Office XP 2003 and 2007 and the Office
2010 ribbon model. Sametime text chats can be
saved to your mail file, if desired. Sametime software
also integrates presence and click-to-collaborate
capabilities within Microsoft SharePoint sites.
Microsoft toolbar extensions
The following tools can be accessed from Sametime
toolbars within Microsoft Outlook and Office applications (see figure 16 for an example of Microsoft
Word integration).
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Contact presence, location and status messages
The ability to generate a dynamic contact list from
an email recipient list
Click to text chat
Click to talk (VoIP)
Click to talk (third-party telephony)
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Sametime Quick Find search
Instant meetings
Instant screen share (only in Microsoft Office;
requires Sametime Advanced software)
The Sametime software development kit (SDK) provides tools for power users, web developers and
professional developers.
Sametime SDK
Sametime software offers a rich and diverse collection of toolkits that facilitate both server-side and
client-side integration (plug-ins) with collaboration
and line-of-business applications and with thirdparty telephony and telepresence systems.
The SDK uses the Eclipse programming model
and also provides Ajax-based toolkits for embedding communications services into portlets,
mashups and Web 2.0 applications. Some of
the key functions appear below. Comprehensive
Sametime toolkit documentation can be found at
ibm.com/developerworks/lotus/documentation/
sametime/#toolkits
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IBM Software
Overview
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Rich presence
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Mobile access
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Telephony
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Platform support
Client integration (plug-in) tools
(see figure 29)
Sametime software enables you to access key
information and applications from within the
Sametime Connect client. The Sametime Connect
client is a customizable and extensible desktop
application that lets you surface process data into
people-to-people interactions such as chat, audio
and video sessions to facilitate collaboration in
CEBPs. The customizable branding area helps
ensure that Sametime software will fit in with your
other applications by letting you add your company
logo. And you can take advantage of applications
written by IBM Business Partners from the
Sametime plug-in catalog.
Figure 29: Sametime integration with a customer relationship management system can capture a customer ID from the chat session
and import customer data to support the conversation between two
or more people.
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IBM Software
Overview
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Rich presence
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Telephony
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Web browser extension tools (see figure 30)
Sametime software includes a zero-download browser-based client. It is based on Sametime software’s new
Web 2.0 APIs. The proxy toolkit lets you customize and extend toolbars, icons and right-click menus. You can
also customize the client’s style sheets to help ensure that the Sametime software will fit in with your portal or
other web-based applications.
Platform support
Figure 30: The IBM retail banking template for WebSphere Portal features integration with Sametime through the Sametime Proxy 8.5 toolkit to
provide awareness and instant messaging capabilities in a business-to-consumer scenario in a web browser interface.
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IBM Software
Overview
Windows native application tools (see figure 31)
Integration with third-party desktop applications such as Windows-native applications is done via the
Sametime Helper toolkit.
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
Figure 31: Sametime integrates with Interactive Intelligence’s Interaction Client, a Windows-native call center desktop application.
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IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
Telephony Conferencing Service Provider
Interface
By using TCSPI adapters, third-party audio and
video conferencing systems can be integrated into
Sametime software. In Sametime 8.5.2 software, the
support for dual TCSPI adaptors provides more flexible integration with audio and video conferencing
systems, enabling the simultaneous integration of
both an audio and a video conferencing system with
the Sametime Media Manager server. If users have
access to multiple conferencing systems, they have
the option of choosing their preferred conferencing
system from within a meeting room.
Telephony
Sametime software is your platform for nextgeneration communication services. The optional
Sametime Unified Telephony software can provide
phone presence, one-number service, a softphone,
active speaker notification, intelligent call routing and
integration with multiple PBX back ends to support
your existing infrastructure. For organizations with
complex telephony infrastructures, the software
can lower your telephony costs without having to
invest in expensive IP-PBX migrations. For organizations that have already consolidated on a single
telephony vendor, the IBM software can help reduce
port and softphone fees and use less expensive
IP hard phones.
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IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
Figure 32: Sametime Unified Telephony software provides telephony status, click to call, an integrated softphone and one-number service.
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IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
Figure 33: You can now click to call on a recognized name or number in a chat window or chat history.
Figure 34: The active speaker is highlighted in a chat.
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IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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With the 8.5.2 release, IBM Sametime Unified
Telephony Lite Client software is added to the portfolio, providing an excellent entry point into unified
communications. Sametime Unified Telephony Lite
Client software turns the Sametime Connect client
already installed on your desktop into a standardsbased SIP audio/video softphone (see figure 35),
allowing users to place and receive voice and video
calls to external phone numbers, video conferencing
systems or video conferencing endpoints from their
desktop. These capabilities can be provided with
minimal requirements beyond your standards-based
connection to an existing certified SIP infrastructure.
Platform support
Sametime Unified Telephony Lite Client software can
help boost your ROI on telepresence systems by
promoting the utilization of video conferencing systems with an easy way to dial in to a system and
engage in a compelling video conference. You can
also reduce telephony costs with IP telephony. When
you train employees to use VoIP, you can potentially
eliminate the need for desk phone expenditures,
home office lines, land line and cellular long distance
charges, and roaming charges, including international roaming charges. As adoption spreads, costs
continue to decline, allowing you to redirect budget
to other projects.
Figure 35: Sametime Unified Telephony Lite Client software is a
new license option that turns your existing Sametime client into a
softphone.
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IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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The table below indicates which voice services are typically available under each approach. Please note that
the options provided by third-party integrators vary widely and may include additional features, so be sure to
contact your telephony vendor for more information.
IBM Sametime
Standard
IBM Sametime Unified
Telephony Lite Client +
IBM Sametime
Standard
IBM Sametime
Unified Telephony +
IBM Sametime
Standard
Lotus Sametime Standard +
IBM Business Partner
telephony plug-ins* +
IBM Sametime Standard
Basic voice functionality
Availability/telephony presence (on hook/off hook)
●
●
●
●
●
●
●
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***
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*
Click to conference (multiparty audio via a bridge)
●
*
External audio conferencing integration with
Sametime meetings
●
**
Visual conference calling
●
Platform support
Click to call to
computer (VoIP)
Click to call phone
Click to conference
(multiparty audio VoIP)
Active speaker notification
***
***
●
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Access through mobile
devices
Leverage Live Text to
initiate call
●
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●
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IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
IBM Sametime
Standard
IBM Sametime
Standard
IBM Sametime
IBM Sametime
Standard
Softphone (ability to make phone calls from PC)
Embedded Sametime
softphone integrated into
Sametime Connect client
●
●
Vendor softphone
launched from Sametime
Connect client
*
Sametime client call control features
Multiway VoIP calls/
conferences
***
***
●
*
Drag-and-drop/add
additional users
***
***
●
*
Moderator audio call controls (mute/unmute participants, remove, end call)
***
***
●
*
Participant audio call
controls (mute/unmute self)
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*
View invited user status
(accepted, rejected)
***
***
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*
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IBM Software
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Rich presence
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Telephony
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Platform support
IBM Sametime
Standard
IBM Sametime
Standard
IBM Sametime
IBM Sametime
Standard
Sametime client call control features (cont.)
Dial pad (for example, to
enter conference passcodes, dual-tone multifrequency [DTMF])
●
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Choose preferred
device/number
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Hold call
●
Transfer call from one
device to another
●
Forward call to another
person
●
Merge call
●
●
Phone book
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*
Call history
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*
Quick Find phone number
calling
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Presence-aware incoming
call rules (status, location,
time, person)
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IBM Software
Overview
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Rich presence
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Voice and video
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Mobile access
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Telephony
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IBM Sametime
Standard
IBM Sametime
Standard
IBM Sametime
IBM Sametime
Standard
Telephony network
Connectivity to singlevendor IP telephony
systems
●
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●
Connectivity to multivendor
IP telephony systems
●
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*
●
*
Call detail records
●
*
Operates with multiple
PBXs
●
Connectivity to non-IP
(time-division multiplexing,
or TDM) telephony systems
Platform support
Telephony management features
* Varies with specific IBM Business Partner offerings.
** IBM Business Partner-provided bridge or MCU
*** Applies for Sametime user to Sametime user only
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66
IBM Software
Overview
Sametime 8.5 software provides new and improved centralized management capabilities that make it simple
and effective to plan, deploy and manage your environment. This helps you keep down costs and focus on
other initiatives.
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Rich presence
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Online meetings
Virtualization support for Sametime Unified Telephony Servers
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Voice and video
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Mobile access
Virtualization of IBM Sametime Unified Telephony for both the TAS and TCS servers is supported. This allows
companies to take advantage of consolidated IT infrastructure and hosted environments, which helps to
reduce operating and administration costs, while increasing resource utilization.
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Telephony
Sametime System Console (see figure 36)
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Sametime System Console is a central management console to deploy and manage the Sametime infrastructure and to manage user policies.
Platform support
Figure 36: The Sametime System Console helps administrators manage their Sametime environment.
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67
IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
Sametime System Console is used to:
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Plan Sametime infrastructure deployments.
Manage common deployment settings and prerequisites for Sametime software, such as LDAP
and database configurations, and test all settings
before installation.
Simplify installation of all Sametime server components by using the shared configuration already
provided.
Manage user policies across Sametime IM,
meetings and audio/video.
Sametime System Console is delivered via the
IBM WebSphere Integrated Solution Console and
Sametime software.
Simplified client deployment including
telephony
The Sametime Connect client can be installed
as a stand-alone application or embedded in Lotus
Notes 8.5.2 or higher. Sametime 8.5.2 software
provides the ability to activate Sametime Unified
Telephony features via policy to simplify Sametime
client deployment. Sametime 8.5.2 software includes
improved capabilities for propagating updates
to clients, including the ability to restart clients
automatically.
Central policy management of features and
user settings
Policies allow administrators to control their user
environment from Sametime System Console.
Examples of Sametime policies include:
Integrated installation manager
Sametime 8.5 software includes a new installation
manager that simplifies installation of Sametime
software and all required components such as Lotus
Domino, IBM WebSphere Application Server and
IBM DB2® technology. Installations can be managed
across multiple servers from the Sametime System
Console. For large and high-availability deployments,
Sametime 8.5.2 software allows federated deployment managers to install Sametime Meetings
servers.
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Set default Sametime community.
Allow users to add multiple communities.
Limit contact list size.
Allow client-to-client file transfer.
Allow chats to be saved.
Set maximum days to save automatically saved
chat transcripts.
Allow custom emoticons.
Allow screen captures and images.
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68
IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
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Set maximum image size for custom emoticons,
screen captures and in-line images.
Allow mobile device client access.
Allow all Sametime Connect features to be used
with integrated (Lotus Notes) clients.
Set maximum number of meeting rooms per user.
Limit maximum attachment size in meeting rooms.
Set maximum meeting room storage size quota.
Allow files to be downloaded from the meeting
room library.
Allow meetings to be recorded.
Allow meeting rooms to be hidden and searchable.
Allow meeting rooms to be deleted.
Allow screen sharing.
Limit bandwidth used for screen sharing.
Allow remote control of other users’ screens.
Allow voice or video or both within chat and
meetings.
Set User Datagram Protocol (UDP) port for voice
or video.
Set video bit rate.
Select default audio and video codec priorities.
Set Sametime update site URL.
Allow users to install plug-ins.
Allow simplified LDAP configuration and improved
federation of LDAP nodes during installation.
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Set LDAP groups support for improved access
control for Sametime Advanced software.
Support geographically distributed failover for the
Sametime Telephony Control Server.
Refer to the Sametime Information Center for a comprehensive list of policies.
Autoprovision client updates
Sametime software features a management server
that lets administrators automatically provision
updates without requiring deskside support or IT
intervention.
Security and encryption
Sametime software offers robust security features
for authentication and encryption of instant messaging, online meetings and audio/video.
Authentication options include user name and password, Lightweight Third-Party Authentication (LTPA)
token, secret token, and integration. Sametime
software can be configured to allow single
sign-on (SSO) via third-party solutions with
SSO environments such as CA SiteMinder and
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69
IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
IBM Tivoli® Access Manager software. Sametime
software also supports SSO for Microsoft Windows
users using the Microsoft Windows SPNEGO mechanism. This mode can be used to log in to Sametime
software automatically, based on the current
Microsoft Windows logon and session.
Sametime encryption is handled using RC2
with a 128-bit key. Keys are generated using a
Diffie-Hellman protocol for each logical channel in
use. Sametime software also supports the U.S.
government-defined security requirements for
cryptographic modules known as FIPS 140-2
(Federal Information Processing Standard 140-2).
More details including ports used by Sametime
software can be found in the Sametime security
white paper posted at ibm.com/developerworks/lotus/
documentation/sametime/d-ls-st8security/
index.html?ca=drs
Chat monitoring and archiving integration
By leveraging chat logging APIs, third-party
IBM Business Partners offer chat monitoring
and archiving solutions for legal compliance.
Chat monitoring Business Partners that support
Sametime software include FaceTime, Symantec,
Permessa, Instant Technologies and Quest Software
(formerly Akonix). Sametime 8.5.1 software includes
enhanced chat logging APIs that include announcements and chats over the Sametime Gateway.
Sametime Advanced 8.5.2 software includes APIs
for third-party compliance and hygiene.
The Sametime Bandwidth Manager server provides
a separate central management console to deploy
and manage Sametime audio and video. Sametime
Bandwidth Manager server is delivered via the
IBM WebSphere Integrated Solution Console and
Sametime software.
Installation of the Bandwidth Manager
server
The Bandwidth Manager server is installed and
configured using a mix of manual instructions and
WebSphere installation scripts. It is enabled by setting SIP proxy routing rules in the Sametime System
Console. (The detailed instructions are documented
in the Sametime wiki.)
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70
IBM Software
Overview
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Rich presence
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Online meetings
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Voice and video
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Mobile access
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Telephony
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Platform support
The Sametime rich and web audio/video client integration is installed automatically as part of the base
client installation procedures.
Central policy management of features and
user settings
Policies allow administrators to control the bandwidth to maximize availability for critical applications
(see figure 37). Examples include:
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Bandwidth policy limits can be set to constrain
and protect the overall amount of audio and video
available on the network.
Administrators can model network topology and
set call rate policies to control bandwidth based on
classes of users and locations or a hybrid of both.
Refer to the Sametime wiki
(http://www.lotus.com/ldd/stwiki.nsf) for a comprehensive list of policies.
Figure 37: The Bandwidth Manager server lets administrators set
call rate policies.
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IBM Software
Platform support
Overview
Platform support
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Sametime software is one of the most flexible, open
and standards-based unified communications products in the marketplace. We provide a world-class,
consistent user experience across many desktop
operating systems and mobile devices. We support
multiple servers, email platforms and directories.
Don’t rip and replace. Reduce your costs and speed
your time to value by leveraging your existing investment in hardware, software and training.
Multiplatform client and server
support
with the VMware ESX platform. See the Sametime
system requirements website for the most up-todate information.
Supported client platforms include Linux (Red Hat
Linux; Novell SUSE Linux; and Ubuntu), Apple
Macintosh OS X, Microsoft Windows XP, Microsoft
Windows Vista, Microsoft Windows 7, and Dojo platforms. The Sametime Connect client runs on Citrix
XenApp for presence and many basic text instant
messaging features.
Deploy Sametime software on the operating system
that makes the most sense for your environment and
reduce total cost of ownership.
Supported web browsers include Microsoft Internet
Explorer; Firefox (Windows, MacOS, Linux); and
Apple Safari (Windows and MacOS) platforms.
Supported server platforms* include IBM AIX®;
IBM i5/OS®; Linux (Red Hat Enterprise Linux,
Novell SUSE Linux and Linux on IBM System z®
servers); Oracle (formerly Sun) Solaris; and
Microsoft Windows Server environments.
IBM Sametime Community Server supports Lotus
Domino. Sametime software can also be virtualized
Audio and video (Media Manager) services require
Windows or x86-based Linux servers. Audio and
video services are not supported on some older
Linux and Mac OS client versions.
* Sametime support can vary by platform. Please refer to the Sametime wiki
and Sametime systems requirements websites for a comprehensive and updated
list of system requirements, supported server and client platforms, webcams for
audio/video, and required OS fix packs for each version of Sametime software.
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72
IBM Software
Overview
Sametime 8.5 additional platforms
Sametime 8.5.2 and Sametime Unified Telephony
8.5.2 software include licenses for the required
underlying applications platforms:
Platform support
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Lotus Domino software
IBM WebSphere Application Server Network
Deployment software
IBM DB2 Universal Database™ software
IBM Tivoli Directory Integrator software, Sun Open
Net Environment (ONE) and Novell. Other LDAPs can
be supported with the assistance of IBM Software
Services for Lotus.
Mobile devices
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Directory support
Sametime software’s open architecture extends to
the support of multiple LDAP directories, usually
without requiring costly schema changes.
Directories supported in Sametime 8.5.2 software
include Lotus Domino, Microsoft Active Directory,
Microsoft Active Directory Application Mode,
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Android OS devices
Apple iPhone and iPad devices
RIM BlackBerry devices
Nokia Enterprise Eseries devices that run the
Symbian OS
Microsoft Windows Mobile devices
Sony Ericsson P1i devices
See System Requirements page for more
information
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73
IBM Software
Overview
Platform support
Sametime software is available in multiple versions to support the needs of your enterprise—from the small
office to the multinational conglomerate.
The following table provides a high-level overview of what capabilities are available in each package. Please
see ibm.com/sametime or contact your IBM sales representative for more detailed information.
IBM Sametime Entry
IBM Sametime Advanced
Rich presence
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Geographic awareness
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Automated geographic awareness
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Telephony status (optional)
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Set alerts when users are available
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Privacy lists/selective do not disturb
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IBM Software
Overview
IBM Sametime Entry
Platform support
Business card display
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Primary, frequent and recent contact
list views
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Initiate chats with users not in your
contact list
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Security-rich one-on-one text chat
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Security-rich multiway text chat
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Send and receive offline messages
Rich text formatting
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Emoticons and emoticon palettes
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Chat history
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Sametime Connect client
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Log in to multiple communities
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IBM Software
Overview
Platform support
IBM Sametime Entry
Enterprise instant messaging (cont.)
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Instant screen share
Screen capture tool
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File transfers
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Send file to group chat or send folder to a
contact
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Spell check
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Third-party plug-ins
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Zero-download browser chat client
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Reservationless, persistent meeting rooms
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One-click access to meeting rooms
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Invite users to meeting by dragging and
dropping from contact list
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Application/screen sharing for Macintosh,
Linux and Windows platforms
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Load files into meeting room by dragging
and dropping
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High-quality conversion of PDF, ODF and
Microsoft Office files
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Online meetings
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76
IBM Software
Overview
IBM Sametime Entry
Online meetings (cont.)
Platform support
Breakout sessions
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Client-side meeting recordings in standard
file formats
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User customizable interface
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Built-in failover and clustering
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Identical Sametime Connect client and
zero-download browser-based interface
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A single audio/video interface for both
built-in and Business Partner
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Video up to high-definition resolutions
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Multiway voice chats
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SIP-based interoperability to incorporate
third-party conferencing systems
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NAT traversal that extends audio/video
across the firewall without a virtual private
network (VPN)
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Voice and video
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IBM Software
Overview
IBM Sametime Entry
Platform support
Public IM federation
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Skill tap
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Instant polls
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Broadcast chats
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Broadcast announcements
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Persistent group chat
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Mobile access
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Telephony integration (optional)
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IBM Software
Overview
Platform support
IBM Sametime Entry
Communications-enabled business
processes
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Microsoft Outlook
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Microsoft Office
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Microsoft SharePoint
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Lotus Notes
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IBM Connections
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Lotus Quickr
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WebSphere Portal
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SDKs and toolkits for integration with other
enterprise applications
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Web 2.0 APIs for integration into web
applications
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Out-of-the-box integration
Note: Sametime Advanced services are not available with i5/OS servers.
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79
Accelerate the time to value of your software investment
IBM Software Services for Lotus and select IBM Business Partners can help you better
understand your technology options and how to leverage IBM collaboration solutions to
help you lower your IT total cost of ownership and increase your organization’s productivity. Find out more about the technical consulting, training and Software Accelerated
Value Program services available to help you accelerate your success with IBM technology. For more information, go to: ibm.com/software/lotus/services
For more information
To learn more about IBM Sametime software, please contact your IBM representative or
local IBM Business Partner, or visit: ibm.com/sametime
Additionally, financing solutions from IBM Global Financing can enable effective cash
management, protection from technology obsolescence, improved total cost of ownership and return on investment. Also, our Global Asset Recovery Services help address
environmental concerns with new, more energy-efficient solutions. For more information
on IBM Global Financing, visit: ibm.com/financing
© Copyright IBM Corporation 2011
Lotus Software
IBM Software Group
One Rogers Street
Cambridge, MA 02142
U.S.A.
Produced in the United States of America
November 2011
All Rights Reserved
IBM, the IBM logo, ibm.com, Lotus, Sametime, and WebSphere are trademarks of
International Business Machines Corp., registered in many jurisdictions worldwide. Other
product and service names might be trademarks of IBM or other companies. A current list of
IBM trademarks is available on the web at “Copyright and trademark information” at
ibm.com/legal/copytrade.shtml
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other
countries, or both.
Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle
and/or its affiliates.
The information contained in this documentation is provided for informational purposes only. While efforts
were made to verify the completeness and accuracy of the information contained in this documentation, it is
provided “as is” without warranty of any kind, express or implied. In addition, this information is based on
IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be
responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other
documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any
warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the
applicable license agreement governing the use of IBM software.
IBM customers are responsible for ensuring their own compliance with legal requirements. It is the customer’s
sole responsibility to obtain advice of competent legal counsel as to the identification and interpretation of any
relevant laws and regulatory requirements that may affect the customer’s business and any actions the customer
may need to take to comply with such laws.
The trademarks Research In Motion, RIM, and BlackBerry are owned by Research In Motion
Limited and are registered in the United States and may be pending or registered in other
countries. IBM is not endorsed, sponsored, affiliated with, or otherwise authorized by Research
In Motion Limited.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or
both.
References in this publication to IBM products or services do not imply that IBM intends to
make them available in all countries in which IBM operates.
All references to Renovations refer to a fictitious company and are used for illustrative purposes
only.
Client success stories are available at ibm.com/software/success/cssdb.nsf
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