Also INSide - Indiana Apartment Association

Transcription

October 5 & 6
September/October 2011
The Official Publication of the
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• Connect With NAA
• Around The State
• Upcoming Events
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TABLE of
Contents
Published bimonthly by the Indiana Apartment Association
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The Official Publication of the
Morning Motivator
Learning about neighborhood watch programs
The IndIana aparTmenT assocIaTIon
9100 Keystone Crossing, Ste. 725 • Indianapolis, IN 46240
P: 317-816-8900 • F: 317-816-8911 • iaa@iaaonline.net • www.iaaonline.net
_________________________________________________________
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oFFIcers
Exhibitors Breakfast
Coming together at the convention
Chairman Adam Van Rooy • Van Rooy Properties
Vice Chairman Ed Elliott • Infinity Campus Solutions
Secretary Linda Orange • Gene B. Glick Company, Inc.
Treasurer Brian Cranor • Hearthview Residential
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Special Cover Section
Focus on classes and education
Immediate Past President Cindy Koehler, CPM • Buckingham Management, LLC
Board oF dIrecTors
Sandy Carmin, CAM • Englert Management
Jerry Collins, CPM • Flaherty & Collins Properties
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Kim Dillion • Dillion Real Estate, The Property Pros Apt. Owners & Mgrs. Assn of Terre Haute Rep.
Mark Dolfini • June Palms Home Leasing, Tippecanoe Apt. Assn. Rep.
Kelly Durkes, CAM • Regency Windsor Mgmt., Inc., Apt. Assn. of Fort Wayne and NE Indiana Rep.
Randy Escue • Dominion Realty, Inc.
Nancy Flynn-Strater • The Sexton Companies
Dennis Funkhouser • Consultant
Mike Gorman • Rose Property Group, LLC
Alexandra Jackiw, CPM • Buckingham Management, LLC
Nikki Johnson • CFC, Inc.
Ernest F. Oriente
‘The Coach’
Mike Gorman,
NAA Chairman
Loren King • Trinitas Ventures/Collegiate Communities
Rick Koertge, AT&T • Associate Member Rep.
Steve Lavery, CPM • Herman & Kittle Properties
Susan Lee • Residential Mgt. Co., LLC, No. Indiana Apt. Council Rep.
Also INSide...
Steve Martin • The Martin Group, Inc., Apt. Assn. of So. Indiana Rep.
Rick McCool, CPM • Pedcor Homes Corp.
From The IAA President.....................................................................................................................................6
Jordanna Paciorek • Rose Property Group, LLC
From The IAA Chairman Of The Board.........................................................................................................7
Lara Smith • Apartment Guide Consumer Source, Inc., Associate Member Rep.
Association News..............................................................................................................................................14
Superfleet Spotlight........................................................................................................................................22
Gary Ritz • Paragus Property Management
John Spafford • National Tenant Network - Indiana, Associate Member Rep.
Tom Spencer • Meridian Management Corp.
John Sweeney, CPM • Barrett & Stokely, Inc.
George Tikijian III • Tikijian Properties/Tikijian Assoc.
IAA Working For You......................................................................................................................................25
Around The State..............................................................................................................................................31
National Focus...................................................................................................................................................32
Calendar Of Upcoming Events...................................................................................................................34
Chuck Townsend • Sheehan Property Mgmt, Inc.
Margie Williamson • Pedcor Management Corp.
staff
Publisher Lynne Sullivan, CAE, President • lynne@iaaonline.net
Editor Mark Conover • mark@iaaonline.net
Director of Membership Letti O’Neill • letti@iaaonline.net
In this issue: After meeting with members in focus groups, IAA created a new
education series that will be offered in 2012. The article on the Leasing and Leadership
Series begins on Page 16.
POSTMASTER: Send address changes to: Indiana Apartment Association, 9100 Keystone Crossing, Ste. 725, Indianapolis, IN 46240, Phone (317) 816-8910, Fax (317) -8168911. Presorted standard at Indianapolis, IN. The views herein are those of the writers and advertisers and do not necessarily reflect those of the magazine’s management
or ownership. IAA welcomes stories, art and photo contributions. All such material must be accompanied by a self-addressed, stamped envelope or it will not be returned.
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INSites September/October 2011
Director of Education Mary Ellen Perin • maryellen@iaaonline.net
Accounting Assistant Kristie Fessler • kristie@iaaonline.net
INSites Advertising, Trade Show Manager Connie Galbraith • connie@iaaonline.net
Accounting Manager Mary Massey • mary@iaaonline.net
Administrative Assistant Margaret Urias-Marie • margaret@iaaonline.net
www.iaaonline.net
The IMFHPAC is IAA’s nonpartisan political action committee that invests in candidates
who are supportive of industry issues and are pro-business legislators. These funds
aid in the election of candidates whose legislative voting records and/or positions on
multifamily issues will enhance the business climate in the state of Indiana.
CONTRIBUTOR LIST*
Platinum Investors ($1.50 per unit)
America First Properties Mgmt.
Arnel, Inc.
Brad Nash
Braden & Associates-Architonics, Inc.
Buckingham Management, LLC
Campus Advantage
Chronister Properties
Corner Stone Properties
Crest Management
Dominion Realty, Inc.
Englert Mgmt Corp.
Equity Management
ERL-4, LLC/Cedarview Management
Feichter Realtors
Four Seasons Realty
Gene B. Glick Company, Inc.
Global Investing, LLC
GT Properties
Hearthview Residential
Heugel Realty, Inc.
Icon Properties
Jeff Feilen
JRK Residential Group
Justus Rental Properties, Inc.
Kramer Lumber Company
Lynn Haffner
Maple Crest Realty Corp.
Masterson Properties, LLC
McCormack, Baron, & Ragan Mgmt. Services, Inc.
Multi-Family Management
MV Communities/Associated Land Group
Novogroder Companies Inc
Orion Real Estate Services, Inc.
Oxford Gables Apts., LLC
Palladian Corp
Paragus Prop. Mgmt., Inc.
Realty & Mortgage Co.
Regor, LLC
Renaissance Property Management, Inc.
Retiree Housing Management, Inc.
Robert Hoopingarner
Romar Concepts LLC
Rose Property Group, LLC
Sharpflats LLC
Sheehan Property Mgmt, Inc.
Skygo Apartments
Sun America Affordable Housing Partners, Inc.
Teakwood Arms Apts
Ten South Management
Tetzloff LLC
The Martin Group, Inc.
Tikijian Properties
Tom Hoot Rentals
Trafalgar Pointe Associates, LLC
Trinitas Ventures
Trinity Property Consultants
Twin Lakes Apartments
United Cerebral Palsy
Waterford Enterprises
Welbourne Management
Whitley Crossings Neighborhood Corp.
Willow Point Apartments
Zender Family Limited Partnership
Zidan Management Group
Gold Investors ($1.00-$1.49 per unit)
Barrett & Stokely, Inc.
Blue River Services, Inc.
Emmert Property Management
HMC, LLC
Huber Properties
Huls Rentals
Inland American Apartment Management, LLC
LM Properties, LLC
Madisonville-West Properties, Inc.
Mark III Mgmt. Corp.
Marquise Management
Mirus Property Management Group
Natalie Overton
Neil A. Burd
Newlin-Johnson Co., Inc.
PAR Enterprises
Pedcor Homes Corp.
Shaw Rentals
Unified Management Services
Van Rooy Properties
Silver Investors ($.50-$.99 per unit)
Advanced Asset & Property Management Solutions, Inc.
Crestline Property Management
J C Hart Company
Management Advantage
O’Neil Property Management
Pedcor Management Corp.
Professional Prop. Mgmt., LLC
Regency Windsor Mgmt., Inc.
Tazian Properties
Bronze Investors (up to $.50 per unit)
Associated Estates Realty Corp
Flaherty & Collins Properties
Given & Spindler Companies
Harbor Group Management
Hills Property Management
James Hampton Management, Inc.
Jehl Brothers Properties
Linden Hill Properties/ Team Realty
Meridian Management Corp.
Partnership Concepts Realty Mgmt., Inc.
Booster Club (Associate Member Investors)
A2 Windows & Doors LLC
AC/C Tech
ACI, Inc.
Action Pest Control
ADT Security Services
Amos Exteriors, Inc.
Apex Paving and Excavating, Inc.
Aramark
AT&T Connected Communities
B & B Lawnscapes
BELFOR USA
Benesch/Dann Pecar
Biosweep of Indianapolis
Blakley’s
Bob Block Sports & Fitness Equipment Corp.
Brickman
Business Insurance Group, LLC
Carter Lumber
CB Richard Ellis
CertaPro Painters
Circle City Pest Control
Citizens Gas
Clark Appliance
Compliance Depot
CORT
CRG Residential
CSI Signs
DGH Incorporated
Direct Fitness Solutions
Drexel Interiors
Frye Electric, Inc.
Gold Seal Termite & Pest Control Co.
Guardian Water & Power
HASCO
Hays & Sons Complete Restoration
Hittle Landscape, Inc.
Holliday Fenoglio Fowler, L.P.
Holt Construction Group, Inc.
Ice Miller LLP
Imperial Contractors, LLC
Indianapolis Power & Light Co.
Indy Coin Laundry (Cincinnati Coin Laundry)
ista North America
Jahnke Painting, Inc.
Jake Renovations, LLC
Jason Schwedler Construction, LLC
Jetz Laundry Systems, Inc.
JP Equipment, Inc.
Keen Painting Company
Kelley Construction
Key Bank
Landman & Beatty
Last Chance Wrecker & Sales, Inc.
Laundry Management, Inc.
Lawnscapes Cut & Care, Inc.
Lead Tracking Solutions
LexisNexis Resident Data
Losacker Construction Services, Inc.
M & P Commercial Design
Maintenance Supply Headquarters
Majestic Steamer
McNeely Owned, Inc.
Michaelis Corporation
Minol USA
National Tenant Network - Indiana
Nature’s Choice Landscaping
Ochs Concrete Services, Inc.
On The Scene LLC
P/R Mortgage & Investment Corp.
Pillar Group Risk Management
Preferred Mechanical Services
Quantum Graphix, LLC
Regions Insurance, Inc.
Roto Rooter Plumbing, Inc.
Royalty Companies of Indiana
Sims-Lohman (a Division of Moellering Industries)
Smarter Flush Marketing
Star Media
Suess and Sandlin P.C.
Sullivan Commercial Supply
Thompson Thrift Construction
Tikijian Associates
Trak-1 Technology
Van Rooy Restoration
Wellman Exteriors
Xfinity
Yardi Systems
* As of September 12, 2011
www.iaaonline.net
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from the
IAA
President
Lynne Sullivan, CAE
IAA President
to meet the needs and
wants of all members
We are always looking for the best and most efficient way to
provide members of the Indiana Apartment Association what
they need to maintain a well-trained staff. When we decided it
was time revamp our educational offerings, we decided that the
best way to accomplish this was to go straight to the source – you,
our members – and ask exactly what you need.
The first track, aimed directly at leasing professionals,
utilizes face-to-face classroom training, as well as online
courses that must all be completed to receive the Leasing
Series certificate. Leasing professionals can pick and choose
some courses, but would receive recognition only for those
classes completed.
For the past 13 years, we have offered an education subscription
program that served our members’ needs. But times are changing
and we wanted to retool and deliver our education programs in
this age of advanced technology. We also wanted to provide these
training opportunities at a time when free time is rare.
In our efforts to keep the time commitment manageable, we
divided the Leasing Series into four individual seminars, each
three hours long, and will offer all of them, except one, on line.
The CORE leasing skills seminar is the only course that requires
attending in the classroom and will be offered twice a year to
enable new leasing professionals the opportunity to attend.
Overall, this track covers professionalism, marketing and curb
appeal, leasing and budgets, fair housing for leasing and Indiana
Laws, maintenance for leasing and how to deal with the media.
This spring, we spent a day conducting focus group
meetings where we sought out specific information on
what our members need. Our goal was to find out what
curriculum they believed their employees needed to enable
them to do their jobs better. What came through loud and
clear is that you are interested in two areas for training –
Leasing and Leadership.
So to meet those needs we set out to create two education tracks
targeted to the groups you identified.
In addition to the face-to-face seminars, students who want
to complete the leasing track will be required to complete two
online courses.
The second track is called the Professional Leadership Series
and is geared toward Property Managers, Regional Property
Supervisors, and Maintenance Supervisors.
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from the
Some Solid Reasons Why You and Your
Staff Should Attend the IAA Convention
Every year, the Indiana Apartment Association plays host to the
Midwest Multifamily Exposition & Education Conference. Most
of us call it the IAA Convention and have found it to be one of the
best conventions and trade shows we ever attend.
More than 1,500 people who work within or do business with
the multifamily housing industry converge on the Indiana
Convention Center each year for this event. This year’s theme:
“Believe to Achieve – One Team, One Mission” is more than just
a fancy logo for our annual event. It represents what our industry
is about and what the Indiana Apartment Association represents.
Here are some solid reasons why you, as an owner,
management company, property manager, leasing agent,
maintenance tech, or vendor should attend this two-day
event and what your ROI would be.
IAA
Chairman of
the Board
speakers that will educate you and your employees on everything
from Fair Housing to using Social Media to boost occupancy.
Networking
We can all learn from each other when it comes to the
multifamily housing industry. There are dozens of ways
to accomplish a single task. I know I always find it helpful
when I can talk to people I respect in the industry. I know that
those people will be at the IAA Convention and there will be
a myriad of opportunities to talk to them one-on-one at the
different social functions surrounding the event.
We are all operating our businesses during difficult economic
times, so don’t miss this opportunity to network with colleagues
in an informal setting.
Educational Opportunities
We all work hard throughout the year to maintain the highest level
of occupancy possible at all of our properties. What is important
to our success is that we have the most highly trained employees
in the industry who are motivated to do their best work.
Latest trends from Associate members
The Trade Show provides all regular members the chance to meet
with associate members to see what the trends are in construction,
management, development, or communications. This year’s
show sold out early and vendors are planning to offer you and
your employees the chance to see what is new.
IAA is offering nearly two dozen educational opportunities
over the two days of the conference. We are bringing in national
Continued on page 33
Adam Van Rooy
IAA Chairman
of the Board
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Can Your Rental Center Walls … Sell?
Tips from
The Coach
Ernest F. Oriente
The Coach
If first impressions are formed by a
new resident within 10-12 seconds of
meeting those on your leasing teams, what
impressions do the walls in your office
make? Can your walls sell? Can your walls
motivate and inspire you and your leasing
teams? You bet they can! This article will
show you three easy steps to make sure your
walls are selling—365 days a year.
Inspiring your residents: First, recognize
that every time a resident comes into
the leasing office of the properties you
manage, your leasing teams have a golden
opportunity to sell and re-sell the wonderful
lifestyle your apartment communities
provide. Next, have your leasing teams
determine how much wall space is available
in their leasing offices and ask them to draft
a plan for the types of information they want
each resident to see.
Here are some strategic items your leasing
teams can place on their walls: pictures
of their residents having fun at a recent property activity, letters of
appreciation from current residents, a mission statement from your
company, your service guarantee or promise, a current resident
newsletter, a reminder about resident referrals, dates for an upcoming
resident party or event, sample floorplans, special awards or training
certifications, and a photo of your leasing and maintenance team.
Lastly, have your leasing teams professionally frame each of the items
they will be displaying on the walls of their leasing offices, as the
quality of the framing will make a subconscious quality impression on
your residents and future residents.
Tip From The Coach: Now that your leasing offices are ready to sell
to your current residents, can your leasing teams use this sales tool for
future residents as well? You bet! At the start of each property tour, have
your leasing teams begin by showing each future resident the fun items
displayed on their walls…especially the pictures of current residents
having great fun. When the walls in your leasing offices sell, your
leasing experts will have higher closing ratios and more team success!
Motivating your team: Once your leasing teams have finished setting
up the selling walls in their leasing offices, it’s time to prepare the
walls that will motivate them. Ask your leasing teams to locate a wall
or two in their leasing offices that is not usually seen by either current
residents or future residents. Next, discuss with your leasing teams
the key numbers, corporate information or trends they would like
to see on a regular basis. Here are some ideas that might be helpful
to display: weekly/monthly leasing goals, budget performance on a
monthly and year-to-date basis, maintenance requests, a follow-up
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system for tracking hot prospective residents, bonus programs, a calendar
to plan future resident events or activities, a place to share or post new ideas,
company awards and collection reports. Lastly, ask your leasing teams to
find a creative way to display this wonderful information so they will have
a pride of ownership attached to this special area.
Tip From The Coach: Many of our property management clients ask
their Resident Managers to hold a weekly meeting in the area where this
information on their walls can be easily referenced. Consistently referencing
this information on a weekly basis will show your leasing teams that the
information displayed is critical to the success and profitability of their
apartment community.
Tips from
The Coach
Encouraging yourself: As the executive or owner of your property
management company, your walls must also sell. Certainly, many of the
ideas mentioned above would be valuable to have on your walls. Some
specialized measurements to place on your walls might include: occupancy
trends, employee turnover, ROI performance, quarterly graphs recapping
this quarter…compared to the same quarter last year, team rankings and
industry statistics that will impact your properties.
Tip From The Coach: Remember, whatever you place on the walls in your
executive office will send a strong message to your company about the key
areas of your business. So choose each item carefully, as every person who
comes into your office will survey your walls and ask you questions about
what they see or read. In addition, you might consider giving new employees
a tour of your office walls on their first day with your property management
company. This will allow them an opportunity to see and read first-hand,
exactly what is most important to you and those on your executive teams
Ernest F. Oriente
The Coach
Want to hear more about this important topic or ask some additional questions
about how to create walls that sell? Send an E-mail to ernest@powerhour.
com and The Coach will E-mail you a free PowerHour invitation.
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The relationship between an apartment community and local law enforcement
is a critical component of a successful Neighborhood Watch Program.
Morning
Motivator
At a recent Morning Motivator, Melanie Kerr of the Marion County
Prosecutor’s office, and officer Lindsey Terry, spoke to IAA members about
how to put together a program on their properties and some ways to get residents to participate.
Lisa Thatchter of Barrett & Stokely (left) and Brittani
Barrick of For Rent Media Solutions.
Some specific areas of concern are common areas of buildings and apartment communities. Residents
should be cautious in who they allow onto the
property and should never “advertise” that they
live alone or that they will be gone for an extended
period of time.
Residents should always be alert when using laundry rooms, clubhouses, and parking lots and should
be sure to report to the property manager if lighting is out in any areas.
The prosecutor’s office also reminds everyone
that our homes are as safe as we make them and
that everyone should be vigilant in practicing
crime prevention techniques.
Melanie Kerr (left), Lindsey Terry.
For more information about Neighborhood Watch Programs, or to request at Neighborhood Watch
Manual from IAA, call 317-816-8900. There is no charge for a manual for your apartment community.
ADT-Protect Your Home is the official sponsor of the IAA Neighborhood Watch Program.
IAA members listening to the Neighborhood Watch Program.
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Conference
Exhibitors Breakfast
Brings Associate, Direct
Members Together
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IAA hosted its annual exhibitor breakfast
two weeks before the start of the 2011 IAA
Convention and provided an opportunity for
associate members to ask questions of the direct
members and find out how they view the convention and trade show.
Spotlight
The direct member panel was made up of Nicole Crosby, Buckingham
Management; Suzanne Peperak, Barrett & Stokely; Brenda Coons,
Rose Property Group; Christy Walker, Rose Property Group;
Gabrielle Gonzalez, J.C. Hart; and Jill Meals-Herron, Flaherty &
Collins Properties.
Bader fills the gap!
When you need it most
your insurance coverage
may come up short.
Let Bader fill the gaps with our
resident renters insurance program
Eddy Lux & Gita Turnbull listen as panel members discussed
how vendors need to explain up front what sets them apart from
their competition. They also discussed how they tell their property
managers of the importance of utilizing the Indiana Apartment
Association contacts and living up to the standards of members
buying from members.
and put you back on solid ground.
Come by and see us at booth #500
Associate members Troy Padilla, Keith Keokuk, Chris Hundley
took a tour of the Indiana Convention Center to see the loading dock
and the convention hall.
www.BADERco.com
888-223-3726
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Assembly Of Delegates Meeting Planned
For November In Atlanta
The annual Assembly of Delegates (AOD) meeting has been planned
for November 3-5, 2011, in Atlanta, GA. The meeting will be held at
the Intercontinental Buckhead Atlanta. For more information, contact
Diane Bombard at Diane@naahq.org or 703-797-0621.
in Hollywood, Calif., Legacy Partners’ 1600
Hundred Vine was also awarded a PARAGON
for the Best Community Less than 5 Years Old
and Over 150 Units.
AOD is NAA’s largest business meeting of the year, where all NAA
and NAAEI Boards, Committees and Task Forces meet and the new
incoming volunteer leadership is installed.
The PARAGON awards recognize the
multifamily
housing
industry’s
top
communities, executives, employees and
affiliate programs. A list of all winners and
details about each will appear in the September
2011 issue of units magazine.
Last year’s meeting was held in downtown Indianapolis.
Participate to help raise more money for NAAPAC
NAA is looking to expand the NAAPAC, which supports Congressional
candidates who represent good government and understand the needs
and concerns of the multifamily housing industry. NAAPAC also strives
to educate Congress about the apartment industry and guarantees that
no decision is made that will affect the industry, good or bad, until its
voice is heard. But, the NAAPAC cannot be successful without the
support of everyone. For more information about fundraising events or
to ask general questions about the PAC, contact Kathleen Youngblood
at Kathleen@naahq.org or 703-797-0633.
NAA Income & Expenses Survey released
NAA’s annual Survey of Income & Expenses includes an executive
summary, detailed data, reports and charts about rental communities. The
executive summary appeared in the August 2011 issue of units magazine
and full results are available on a CD for purchase. Contact NAA’s
Valerie Hairston at Valerie@naahq.org to order your copy.
1600 Vine Named NAA PARAGON Community of the Year
NAA recognized 1600 Vine for Best Community of the Year during
its Education Conference & Exposition in Las Vegas in June. Located
Connect with
NAA
Save The Dates!
• The 2012 NAA Student Housing Conference,
Feb. 29 to March 2, 2012, at the Wynn Las Vegas.
• The 2012 NAA Education Conference &
Exposition, June 28-30, 2012, in Boston.
Make sure to visit the NAA website in the
coming weeks for information regarding
keynote speakers, breakout education sessions,
registration, hotel information and more. Visit
http://www.naahq.org for details.
Mike Gorman, CAPS,
CPM, CCIM
2011 National Apartment
Association Chairman of the
Board, Rose Property Group
Online Resource Center Expands
You can now share even more of your affiliate’s resources thanks to
recent improvements made to the NAA Community Site & Online
Resource Center http://community.naahq.org/.
YouTube videos, Webinars, audio files and other large file types can
now be shared in the Online Resource Center, in addition to traditional
formatted documents.
Continued from page 6
Once they complete this series, your employees will better understand their
jobs, become more proficient, and be able to train others. They will also attain
knowledge in human needs and emotions, efficient problem solving, and will
become better communicators. Finally, those who complete the course will
gain a better understanding of themselves and how they fit into a leadership
role – something everyone agrees is necessary as leaders grow into their roles.
Want to reach a
bigger aUdience?
advertise with
Now, you have communicated your educational needs and wants to us and we
have responded by creating a curriculum for the multifamily housing industry.
It is specifically tailored to the needs of owners and management companies
here in Indiana.
In the coming weeks, we will be rolling out these two series and we will be
contacting you about signing up your employees. Education is one of the
cornerstones on which the IAA foundation is built. Without your participation,
the program cannot succeed.
www.iaaonline.net
contact Mark or connie at iaa today!
Mark@iaaonline.net
connie@iaaonline.net
INSites 13
HUD Issues Guidelines On Dealing With Bed Bugs
Association
News
The U.S. Department of Housing and Urban
Development has issued guidelines on bed bug
control and prevention in HUD insured and
assisted multifamily housing. The notice provides
guidance on the rights and responsibilities of
HUD, owners/property managers and residents
concerning bed bug infestations.
It also provides information and best practices concerning preventing
and controlling bed bug infestations. The property manager should
respond with urgency to any resident report of bed bugs.
Guidelines
• Within 24 hours of the report, the owner or management company should
make contact with the resident, provide the resident with information
about bed bugs, and discuss measures the resident may be able to take in
the unit before the inspection is performed. However, a bed bug inspection
and, if necessary, treatment, may take time to schedule.
• Following a report of bed bugs, a qualified third party trained in bed
bug detection should inspect the dwelling unit to determine if bed
bugs are present. It is critical that inspections be conducted by trained
staff or third party professionals.
• Low level inspections may escape visual detection. For this reason,
multiple detection tools are recommended. Recent research indicates
that “active” bed bug monitors containing attractants can be effective
tools for detecting early infestations. Some licensed pest control
applicators use canine detection to verify the presence of bed bugs.
• The inspection should cover the unit reporting the infestation and no
less than surrounding apartments consisting of the units above, below,
left and right, and should be completed within 3 calendar days of a
resident complaint if possible.
• If an infestation is suspected but cannot be verified using the methods
described above, the owner should re-inspect the unit(s) periodically over
the next several months. When an infestation is identified, the unit and
surrounding units should be treated for bed bugs according to the IPM Plan.
Bed Bug Information
There are a myriad of resources on bed bugs, but here are some
frequently asked questions:
Q. What are signs of infestation by bed bugs?
Look for a raised, red, welt-like bite that itches. The welts generally
appear in a line or in clusters. They usually appear from one to 24
hours after a bite. Other bugs can cause similar conditions, so it it is
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MOST FIRE ALARMS ARE CONNECTED TO PHONE LINES.
WHICH ARE THEN CONNECTED TO YOUR WALLET.
Chances are your building’s fire alarm is connected directly to your back pocket. That’s because the fire alarms for most commercial properties
transmit their signal via telephone lines that you pay for every single month. Ironically, it’s your money that’s going up in flames, not your building.
FireLink is a new digital technology from Multiguard that is NFPA 72 compliant and eliminates the need for expensive phone lines. The fire alarm
signal is transmitted over a radio network that is virtually impossible to compromise. Unlike phone lines that can be cut or disabled by fire even
before sending a signal, our system is as reliable as it gets. Multiguard’s own network blankets the Indianapolis metro area and is not dependent
on cell towers or other networks. You’ll find we’re the only central Indiana firm offering FireLink and the only one with a central monitoring
station that is UL listed and FM approved. FireLink lets you cancel those costly and troublesome phone lines
and save thousands of dollars per building every year. Call us at 317-844-8116 or visit multiguard.com.
from Multiguard
14
www.iaaonline.net
imperative that you look for the bugs once you have a reported bite.
When searching for bugs, look for eggs, molted skins, dark brown rusty
spots (feces) on the bedding, mattress, and box springs. Begin looking
at the head of the bed and work your way outward in the room. Look
at all furniture, sofas, carpeting, drapery, picture frames, baseboards,
electrical outlets, and electronic equipment. Also, look for blood smears
on the walls from squished bugs.
Q. What do bed bugs look like?
Adults bed bugs are reddish-brown in color with oval shaped, flattened
bodies. After feeding, the body becomes swollen. They hatch about the
size of a pinhead and look like walking poppy seeds. They grow to about
a quarter of an inch in length. You may first notice them when they are
the size of an apple seed and may be mistaken for a cockroach or a tick.
Association
News
Q. Where are bed bugs found?
Bed bugs are found anywhere people are. They are more likely found in
locations with a high rate of occupant turnover, such as hotels, cruise ships,
dormitories, multifamily housing, nursing homes, or movie theaters.
Q. Where do bed bugs hide?
They hide in mattresses, box springs, bed frames, night stands, dressers,
upholstered furniture, cracks, crevices, behind switch plates, electricial
outlets, behind baseboards, window and door casings, under carpet, seams
in wallpaper, behind pictures, and in draperies and blinds. They prefer a
semi-dark environment and rougher surfaces such as wood, paper, or fabric.
Q. How do they spread?
The bed bug (Cimex Lectularius) climbs easily up any fabric, wood,
or paper surfaces. The spread by attaching themselves to household
items, such as bedding, furniture, luggage, clothing, backpacks, purses,
briefcases, animal cages, picture frames and electronic devices. They
hide in crevices as thin as a credit card.
Q. When do they feed?
Mainly between 2 a.m. and 5 a.m.. They have been known to feed in the
daytime, however.
Q. How do I treat bed bug bites?
Always seek medical attention. There are ant-itching medications, as
well as antibiotic salves, which have been helpful if applied to the bites.
Q. What should I do in response to finding bed bugs?
Getting rid of bed bugs often requires an approach involving professional
exterminators, as well as cleaning an apartment.
• Don’t throw out mattresses or furniture. Bed bugs live in cracks and
crevices of a building structure, not just on furniture
• Inform your landlord of the problem. If you suspect you have bed
bugs, let the landlord know. Even if you haven’t actually seen a bug,
the landlord will know of reports from other tenants.
• Capture a bed bug. Best way to confirm you have bed bugs is to
capture one and seal it in a glass jar or other escape-proof container.
• Encase your mattress in plastic. Since bed bugs are fond of living in
the folds of mattresses, bed bug-certified mattress encasements will
help reduce the number of bugs and bites.
• Launder. Wash all bedding in hot water (at least 120 degrees) and dry
on the hottest dryer setting for at least 20 minutes
Q. What types of treatment options are available?
Insecticide applications are most common. These may include vacuuming,
steaming, and freezing. This treatment takes multiple treatments over a period
of weeks. Dry heat is pesticide-free and requires much less preparation.
________________________________________________________
For more information and links to additional resources go to
http://www.iaaonline.net/sections/bedbugs.php
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INSites 15
NEW Education Training Tracks for 2012
The second track is called the Professional Leadership Series and
is designed to enhance a Property Manager, Regional Property
Supervisor and Maintenance Supervisors career in the industry.
The individuals who complete this Professional Leadership Track
will understand their job better, become more proficient and able
to train others, understand human needs and emotions, be able to
problem solve more efficiently, will become better communicators
and will have a better understanding of themselves and how they fit
into a leadership role.
This inventive Professional Leadership Series is set up very similar to
the Leasing Series, in which an individual can choose to take the entire
track or one or two courses. The series is divided into five seminars
each three hours long.
The Indiana Apartment Association is excited to announce its NEW
Leasing and Leadership Series programs for 2012.
Since 1999, IAA has conducted an education subscription program
successfully serving the needs of its members. But as in every industry,
wants and needs have changed which made the IAA staff look at how
it is delivering education and how could the education programs be
enhanced to better serve these changing needs.
Topics for the first seminar include leadership principles, the hiring
process and orienting new team members. The second seminar is part of
the CAM course and covers the Financial Management segment. The
third seminar covers Managing Performance and includes conducting
a performance evaluation, resolving conflict, improving performance
and disciplinary action and termination. The fourth seminar discussed
the Qualities of a Successful Leader and covers what is leadership,
qualities of effective leadership and leadership style assessment and
the fifth seminar speaks on work balance and presentation skills. All of
these seminars excluding the CAM Financial will be available online.
A focus group was held in April with owners and training directors
from several management companies and the outcome resulted in IAA
producing two brand new training tracks.
The first track is specifically targeted for leasing professionals.
This innovative Leasing Series encompasses both classroom and
online training with students being able to pick and choose their
courses. If they elect to take the entire track, they will receive a
Leasing Professional completion certificate. If they choose to take
one or two courses, they will receive a certificate of completion
after each course taken.
The Leasing Series is divided into four individual seminars, each three
hours long. The first seminar covers professionalism, marketing and
curb appeal. This seminar will also be available online. The second
seminar covers the CORE leasing skills and is the only course that
will be offered twice a year to enable new leasing professionals the
opportunity to attend. The third seminar covers leasing and budgets,
fair housing for leasing and Indiana Laws. The fourth seminar deals
with residents, maintenance for leasing and how to deal with the
media. Both of these will be available online.
In addition to the face to face seminars, students who want to complete
the leasing track will be required to complete two online courses.
Complete information will be available in November regarding both
of these training series. Please contact IAA at 317-816-8900 if you
have any questions.
Focus on Classes & Education
16 INSites September/October 2011
www.iaaonline.net
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Designation Courses Will G
In 2012, IAA will again offer designation courses to members, who are
looking to get certified in different areas. Whether it is CAM, CAMT,
CAPS, CAS, or NALP, you can find what you are looking for.
Any questions about any of the designations courses can be directed
to Mary Ellen Perin, director of education for the Indiana Apartment
Association at maryellen@iaaonline.net or call her at 317-816-8900.
Here is a snapshot of each of the designation programs offered:
Certified Apartment Manager
Certified Apartment Manager
(CAM) training helps you manage
your apartment community and
your team more effectively. The
National Apartment Association
Education
Institute
(NAAEI)
offers this nationally recognized
designation to apartment industry
professionals who want to advance their career in apartment
management. CAM training covers:
classroom study and is a combination of non-technical and technical
courses, specifically designed for apartment maintenance professionals
to meet the needs of today’s apartment residents. The certification
process includes:
Non-Technical Online Courses
• Inside the Apartment Business
• People, Projects and Profits
Technical Courses
• Interior and Exterior Maintenance
and Repair
• Electrical Maintenance and Repair
• Plumbing Maintenance and Repair
• HVAC Maintenance and Repair
• Appliance Maintenance and Repair
• Management of Residential Issues
• Legal Responsibilities
• Human Resource Management
• Fair Housing
• Marketing
• Property Maintenance for Managers
• Risk Management
• Financial Management
• Community Analysis
Certificate
for Apartment
Maintenance
Technicians
The Certificate for Apartment Maintenance Technicians (CAMT)
is a program that helps you preserve the value of your apartment
community and increase resident retention. CAMT is the only
Apartment Maintenance program to be nationally accredited by the
American National Standards Institute (ANSI).
Ray’s Trash is the only call you need to make for your complex’s waste removal needs. We offer
consultants to review your needs to design a competitively-priced program for you. Whether
one of our many styles of containers is right for your property or you choose compactors to keep
the complex tidy and pest free, we will work with you to create a custom waste disposal plan.
Updating your property? We offer demolition services, or we can supply roll-off
containers for tear-outs. We can even help freshen up the landscaping, by providing mulch
and landscaping waste removal for your seasonal touch-ups. All your waste disposal needs
are solved at Ray’s Trash. Call us today to schedule a review of your property’s disposal plans.
The National Apartment Association Education Institute program
offers “blended learning”, integrating online coursework with in-
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Get You Certified In 2012
Certified Apartment Portfolio Supervisor
The
Certified
Apartment
Portfolio
Supervisor designation provides the training
for multi-site supervisors and experienced
apartment managers with CAM, ARM
or RAM designation. The NAAEI CAPS
training includes:
• Legal Responsibilities and Risk Management
• Property Performance Management
• Property Evaluation and Due Diligence
• Effective Leadership
Certified Apartment Supplier
The Certified Apartment Supplier (CAS) course was developed by the
National Apartment Association Education Institute to provide vendor
members with basic training in property management.
The program was developed to more
clearly define for the supplier the role of
the property manager and thereby build a
better partnership between them.
The Certified Apartment
(CAS) course includes:
Supplier
• Management of Residential Issues
• Risk Management
• Fair Housing
Programs may be taken as standalone seminars or in full to earn the
industry designation. CAS candidates must have:
• Worked in the apartment industry for at
least 12 months in a supplier role;
• Successfully complete the four required
courses (which total 26 hours); and
• Meet all examination requirements within
24 months of declaring candidacy for CAS.
Designate Benefits
• Listing as NAA designate
• Annual subscription to units Magazine
• Discounted prices for industry products
• Designation certificate, pin and wallet card
Certified Property
Manager
The Indiana Apartment Association
and IREM Indianapolis Chapter
24 are partnering to offer the CPM
program in 2012 – 2013. This is a great opportunity to complete
individual classes or the entire program in a fast track format. If you
are interested in this dynamic program please complete the information
and return to IAA.
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Continued on the next page
INSites 19
Designation Courses Will Get
You Certified In 2012
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We’ll handle the lawn . . .
you handle the business
Continued from the previous page
All classes will take place at the IAA Barrett Center in Indianapolis,
located at 9100 Keystone Crossing, #725, Indianapolis, IN 46240.
Pre-requisites Include:
• 3 years management experience
• Manage a portfolio that meets the
minimum requirements: 300 units at 1
site, 200 units at 2 – 4 sites or 100
units at 5 or more sites.
• There is a list of 35 functions, of which
a CPM applicant needs to have fulfilled
17. Please refer to IAA’s website at www.
iaaonline.net to review the functions.
________________________
The Industry Outlook
George Tikijian III, Principal of Tikijian Associates, along
with Greg Willett, Vice President, Research & Analysis of
MPF Research, a division of RealPage, Inc., will present state
and national overviews of the apartment industry, as well as
information regarding capital markets and the state of the industry
from a financial perspective. The Industry Outlook will be from
4 p.m. to 7 p.m., October 25, St.Vincent Marten House, 1801 W.
86th St., Indianapolis, IN
George Tikijian III, CCIM founded Tikijian Associates in
2005 after over 20 years specializing exclusively in the sale of
apartment properties in the Indianapolis office of CB Richard
Ellis. The experience and accomplishments of Tikijian Associates’
professionals are second to none among multihousing brokers in
Indiana and include over 70 years of combined experience in the
multihousing brokerage industry, $1.8 billion in multihousing sales
and 57,000 units sold throughout Indiana and Kentucky for clients
including local and national private equity investors; public and
private REITs; and Special Servicers, Receivers and Lenders.
Greg Willett is the Vice President, Research & Analysis,
of MPF Research, a division of RealPage, Inc. This group
produces quarterly publications examining multifamily market
performances in more than 60 metropolitan areas. Greg thus is
well versed in monitoring and evaluating trends in multifamily
market fundamentals. He is a regular contributor to numerous
publications serving the multifamily housing industry.
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Contact Charles arvai at 317-596-7830 or
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www.iaaonline.net
5 Reasons Why You Need A Training Budget
Let’s own up to it: most of us, when the cash got super tight the last few
years, cut education back to a bare skeleton. Some of us spent time getting
“back to basics,” while others relied on the knowledge that our people
already had to carry us through the tough times, and since we weren’t
doing a lot of hiring, on some level, this seemed logical.
Maybe it was. That was then, this is now.
This is a whole new year rolling up on us quicker than you can pull those
no-longer-needed concessions off your properties, and if you want your
employees and company to win this year then you’re going to need to
equip them to play the game on the same field as everyone else – and that
means education.
Don’t think you can justify it in your budgets this year? For a
little persuasive help, check out these five
reasons why you need to up your education
considerations in 2012.
1. “Do I get a raise this year?”
We’re all a little wary of this question. The
crystal ball that predicts whether or not we’re
going to be in a raise giving position is still a
bit foggy, so as we wait for it to clear up, it’s
best that we have something to offer our hard
workers in lieu of that cold cash. Training is
one of the best, and frankly cheapest, options
that you have at your fingertips. And it’s a
win-win! Rather than compensation with paid
time off, you’re offering the chance to grow,
learn, and let’s not forget, make more money
for the company with a new found skill set.
Who knows? Maybe they’ll learn something
or come home with an idea that will make
enough of a difference in that NOI that you
CAN afford a raise next year. It’s all about
keeping talent!
or otherwise exceed your expectations, check out the effect of allowing
them the right to earn one of those titles behind their name. And with
curriculums developed by NAAEI, as well as blended learning options,
it makes more and more sense to equip your people with the knowledge
that will help them gain professional success. According to NAAEI, 87%
of CAMT designees improved their overall work performance, and 75%
of CAM designates enhanced their ability to analyze their communities’
financial operations. You can’t argue with the numbers here – anyway you
look at it that spells a raise in NOI for your property and company!
4. Nothing completely filling in life is free…
You know those tiny little spoons of free taste that you get at Baskin
Robbins? You’re never going to get a full tummy of ice cream goodness
off one of those – it’s just to tempt you to buy the full sundae. And
that’s how it is with free online training. Your employees deserve the
real goods – training that’s worth paying
for. Speaking as someone who has led free
webinars in the past, I will tell you that there’s
some quality stuff out there - but you’re never
going to get the really good, life changing,
pocket book growing, super career enhancing
stuff for free. It just doesn’t happen. You want
quality info, you’ve got to pay for it. Any
educator worth his or her salt will make sure
that you get your money’s worth – we take
pride in the job we do!
Meet
HeatHer
BluMe
k training
through her Behind the leasing Des
ttle Metro
and Consulting Services in the Sea
uses on the
area in Washington, Heather foc
connect
can
You
ry.
people side of our indust
.com/
ook
ceb
with her on Facebook (www.fa
hickhb), her
btldconsulting), twitter (@artc
) or on her
webpage (www.btldconsulting.com
com.
sk.
blog at www.behindtheleasingde
2. Mad Skillz – Do your leasing consultants have them?
If your idea of training is telling your leasing consultants, “When the
phone rings, pick it up,” then I’m going to wager that their skill level isn’t
as high as it could be – which is a terrible shame considering these are
the people who will make you the majority of your money in the coming
year. Don’t you think it’s worth it for your front line sales force to learn
advanced sales techniques? Marketing strategies? Resident retention
ideas? You bet! Need something a little more concrete? Check out this
stat from the NAAEI – 81% of leasing consultants who completed their
NALP designation program improved their closing ratios. That means
more money in everyone’s pocket and probably enough closed leases to
offset the cost of the training!
3. With Designation Comes Credibility and Pride
If you want your people to take pride in their work, perform at a higher level,
5. It doesn’t look like it…but right HERE is
your money maker
I could give you 5,000 reasons that education
needs to take a front row seat in your budget
prep process, but the fact of the matter is there’s
really only one reason that matters – IT WILL
MAKE YOU MORE MONEY THAN YOU
WILL SPEND. Simple, clear, concise. If you
educate your people and invest in them, they will
stick around because their company is treating
them right and taking care of them. Your single
biggest cost in business is payroll, and replacing an employee that makes
$35,000 a year can cost you up to $60,000 when you factor in knowledge,
job search, training, and all those other little things that we forget go in
to those equations. Also, if your people aren’t up to speed on their fair
housing or legal policies, how much is that going to cost you when you
go to court? Or worse, what do you think the price will be in the court of
public relations and reputation management? And let’s not even entertain
the fun of jumping in to Social Media or other contemporary issues
without some instructional help first! Education protects your company,
grows your employees, and raises your NOI.
Employees who are well trained are empowered to do their job better, will
most likely take more pride in the work that they do, and will be better
assets to your company in the long run. The bottom line IS the bottom line
– and the quickest way to raise yours is to invest in solid quality training!
www.iaaonline.net
INSites 21
Superfleet Saves You Money on Fuel Costs, Benefits IAA
One of the biggest challenges facing business operators today is controlling
costs. This is especially true for companies which purchase fuel for their
vehicles. The Indiana Apartment Association is pleased to offer a fuel
management program to its members.
The SuperFleet® credit card
program will save you time
and money. This program
is designed for businesses
with one or more vehicles.
Best of all, the SuperFleet®
system is FREE!
SuperFleet® is a total fleet fuel management program designed to help
fleet managers control costs and monitor vehicle performance. The
SuperFleet® Account provides you with security and convenience in one
monthly report tailored to your specific needs. You can reduce security
losses and bookkeeping expenses, while tracking miles driven, miles
per gallon, and fuel cost per mile. SuperFleet® is the only Commercial
Credit Card you will need
What is SuperFleet®?
A Credit Card Program Designed for Customers that include Management
Companies as well as Associate Members within the Indiana Apartment
Association. SuperFleet® is a total fleet fuel management program designed
to help your company control costs and monitor vehicle performance. The
SuperFleet® Account provides you with security and convenience in one
monthly report tailored to your specific needs. You can reduce security losses
and bookkeeping expenses, while tracking miles driven, miles per gallon,
and fuel cost per mile. SuperFleet® is the only Commercial Credit Card you
will need.
You would receive a
discount of 10 cents
off a gallon for the first
3 months at Speedway
SuperAmericas...
There is NO annual or monthly fee.
You will receive custom billing and
the program is flexible allowing
you to design the fleet program
that works for you. Since the
SuperFleet® program is recognized
at more than 6,500 locations
nationwide, including all Speedway,
Marathon, and Rich gas stations,
you have access to gasoline, diesel
and services 24 hours a day and can
pay at the pump.
You would receive a discount of 10
cents off a gallon for the first 3 months at Speedway SuperAmerica LLC
locations (5 cents off a gallon at Marathon locations) and 5 cents at all
locations after that. Once you sign up you will also receive discounted car
washes at participating locations.
One huge advantage is the accountability and control of the program.
Tracking purchase data with your SuperFleet® Card is easy and
convenient. Fuel type, gallons pumped, price per gallon, and location are
printed on store receipts and recorded on your Fleet Report. A monthly
billing statement will be issued giving information about the transaction
date, time, location, card number, and purchase amount. Your SuperFleet®
account will: Separate vehicle, driver, and/or department activity for quick
analysis, track miles driven and miles per gallon, Determine fuel cost per
mile, Reduce bookkeeping/accounting expenses, Have the security of PIN
numbers or validated Driver IDs.
In addition, the SuperFleet® offers discounted oil changes at participating
locations. Use your SuperFleet® Card at participating Valvoline Instant Oil
Change Locations® and receive 15% off oil changes, parts, and service.
Your discount will appear on your monthly statement.
SuperFleet® Manager is an online program that allows you to control
your account anytime and anywhere you have access to the internet, 24/7.
With real-time reporting and account changes, you can make adjustments
quickly with just the click of a mouse. With the rising cost of fuel, the
following questions have to be asked:
• Do you want purchasing controls?
• Do you want volume discounts?
• Do you want On-line Account Management?
• Do you want convenient fueling locations?
• Do you want NO fees for cards or reports?
If you answered “yes” to more than one of these questions, than
SuperFleet® is right for you! By signing up for the SuperFleet®
program through the Indiana Apartment Association, you will receive all
the above mentioned benefits. Please go to www.iaaonline.net/sections/
superfleet.php to access an application form and start saving today!
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SERVICES:
• HVAC
• Mold Remediation
• Plumbing
• Drywall Repairs
• Electrical
• Pool Repairs
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• Complete Renovation
• Painting
• Emergency Repairs
• Hazardous Waste
Removal
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Phone: 317-545-0400 • Fax: 317-545-0401
www.schwedlergroup.net
www.iaaonline.net
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Multifamily.
It’s all we do.
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Your Business Is Our Only Business!
www.wilmar.com
www.iaaonline.net
dr
Sun
800-345-3000
INSites 23
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CHOOSE THE
!
ESTIMATE
THAT’S RIGHT FOR
YOU
Visit carterlumber.com/estimates for your
FREE personalized quote on your next project!
carterlumber.com/garagepricing
2107 Westfield Rd
Ph: 317-773-8600
carterlumber.com
Requiring Renters Insurance Coverage
Can Help Attract Residents
Working
Property managers often struggle with the decision to implement a
renters insurance requirement because of perceptions about the legality
of such a program, the costs associated with implementation and the
potential negative impact on their competitiveness in the market.
2. Select an insurance provider that offers
multiple programs. Select a provider that
offers multiple programs in order to pick the
best program, coverage and limits by property.
However, experience has shown that, if done correctly, renters
insurance requirements can be implemented in a legal and fair way that
actually results in attracting residents and lowering costs.
3. Choose a provider “admitted” in your state. “Admitted” carriers are
reviewed by the states department of insurance and therefore may
provide the most consistency and uniformity.
Here are key considerations for a renters insurance program:
4. Select an insurance provider that benefits your residents – well
implemented insurance programs differentiate your community from
the competition and provide residents with a true amenity.
1. Disclose Renters Insurance Requirements To ALL Applicants
2. Articulate Renters Insurance Requirements In Your Lease
3. Differentiate Between Liability & Contents
4. Keep Things “Reasonable”
5. Emphasize That Residents May Select Any Insurance Carrier
6. Ensure Leasing Agents Do Not Sell Insurance
7. Consider Unique Implications For Affordable Properties
For You
5. Choose an insurance provider that alleviates workload for your
leasing team. Consider selecting a provider that has licensed insurance
representatives to support your leasing teams at the local level.
______________________________________________________
George Lisenbe is Vice President & Regional Manager for CoreLogic
SafeRent Contact him 800-999-0350 or marketing@saferent.com.
Here are key considerations for selecting a provider partner:
1. Choose an insurance provider that delivers results. In order to reap
the financial benefits of a renters insurance program, you need a high
percentage of apartment units with insurance coverage.
Every bad leasing decision comes
with a price tag.
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Not screening applicants with Registry ScorePLUS® can cost you $100 to
$350 per lease.*
315
Do the math: on a 300-unit property, that’s from $30,000 to more than $100,000
each year. That’s the difference ScorePLUS can make to your bottom line.
ScorePLUS is the industry’s only empirically derived, statistically validated screening service
that effectively ranks applications in risk-order.
Result? More net income to your bottom line.
Discover the power of true statistical lease screening from the industry’s leader.
Learn more at ScorePLUSInfo.com or call 800-667-1615.
NYSE: CLGX
©2011 CoreLogic. All rights reserved
saferent.com
* Using an average rent level of $975, an average 300-unit property could realize a reduction in end-of-lease debt of $100-$350 per unit
— for an annual savings of $30,000-$105,000. Results based on a study by Tigran A. Melkonyan, Ph.D., Faculty Member, Department of
Resource Economics at the University of Nevada, Reno.
www.iaaonline.net
INSites 25
New Law Requires Disclosure For Rental
Application Denials Based On ‘Credit Scores’
Working
Recent changes to the Fair Credit Reporting
Act that went into effect July 21 have
resulted in additional compliance obligations
for apartment owners and management
companies. The change, which is a result of
last year’s Dodd-Frank Wall Street Reform Act, states that apartment
firms that use a “credit score” to deny a rental application may have to
disclose that to applicants.
For You
The FCRA was enacted in 1970 to promote accuracy, fairness
and privacy of the consumer information collected by consumer
reporting agencies. It was amended in 1996 to include new disclosure
requirements for apartment firms that use consumer credit reports to
make rental decisions, specifically the adverse action notice.
Other amendments designed to provide consumers with additional
protections and information about their credit standing, as well as
address the growing concerns of identity theft, were made by the 2003
Fair and Accurate Credit Transactions Act and the 2010 Dodd-Frank
Wall Street Reform Act.
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As a result of those amendments, beginning in July 2011, apartment
firms that use a credit report and a credit score when evaluating rental
applications must adhere to, in some cases, additional compliance
obligations.
Section 1100(f) of the Dodd-Frank Act amends Section 615(a) of the
FCRA to require the disclosure of the credit score when the adverse
action is based in whole or in part on a numerical credit score. This is a
new disclosure and went into effect July 21, 2011.
The type of credit scores used by resident screening companies varies.
Many have developed models that are not “credit scores” as defined
in the statute and are therefore outside of the scope of this notice
requirement. Some firms may use a FICO score or a similar score, i.e.,
one that is used to make a lending decision, and therefore trigger the
disclosure requirements.
Since the liability falls to the apartment owner, firms are encouraged
to talk with their provider(s) to determine compliance obligations
and make the appropriate adjustments to the adverse action notice to
include credit score disclosure if necessary.
What actions can be construed as adverse actions?
Adverse action is broadly defined in Section 603(k) of the FCRA to
include, among other things, “all actions or determinations adverse to the
interests of the consumer made in connection with an application made by
or a transaction initiated by a consumer. Examples include the following:
• Denying the application
• Requiring a co-signer on the lease
• Requiring a deposit that would not be required for another applicant
• Requiring a larger deposit than might be required for another applicant
• Raising the rent to a higher amount than for another applicant
What must be disclosed in an adverse action notice?
• The name, address and telephone number of the CRA that supplied
the consumer report, including a toll-free telephone number for CRAs
that maintain files nationwide
• A statement that the CRA that supplied the report did not make
the decision to take the adverse action and cannot give the specific
reasons for it
• A notice of the individual’s right to dispute the accuracy or completeness
of any information the CRA furnished, and the consumer’s right to a
free report from the CRA upon request within 60 days
What are the consequences of noncompliance?
Under the FCRA, an apartment owner can be sued for failing to provide
a consumer with the required disclosure notice. In addition to suing for
damages in federal court, the individual can sue for punitive damages
and the Federal Trade Commission (FTC) can sue for noncompliance.
Please go to http://www.iaaonline.net/sections/FCRA.php for
additional information and to see the guidance provided by the National
Apartment Association and the National Multi Housing Council.
www.iaaonline.net
Look
Take A Closer
PROPERTY MANAGEMENT
For Your Insurance Needs Contact:
Kristin Enzor
kenzor@pillargrp.com
317-853-3634
John Hannon
jhannon@pillargrp.com
317-853-3630
301 Pennsylvania Parkway, Suite 100
Indianapolis, In 46280
www.pillargroup.com
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INSites 27
IAA LEASE PROGRAM
Improve Accuracy, Save Time & Money, Prot
Working
For You
IAA is offering an easy-to-use leasing program that allows an apartment community the
ability to save time and money, while speeding up preparation and printing of legal documents.
In addition to providing greater efficiency to the onsite leasing process,
prospective residents may fill out a rental application online, and
property managers may audit and edit entire portfolios of leases with a
few clicks of a mouse.
• Automatically transfer lease data from your property management
software. The National Lease Program interfaces with most property
management software products.
WHAT IS THE IAA LEASE?
• Accept rental applications online. A prospective resident visiting
your Web site or your property’s online advertisement can complete a
rental application online and submit it for review.
• The National Apartment Association has developed a web-based lease
program for the Indiana Apartment Association
COSTS & CLICKS
• To participate in the National Lease Program each community needs
1) a site license form, 2) the forms program and 3) “clicks” for printing
forms. Only communities that are members in good standing of the
Indiana Apartment Association may join the program.
BENEFITS OF THE LEASE
• You do not have to install software on your computer and updates are
available immediately.
• Each property must pay a $175 annual site fee.
• Each member receives 300 free form clicks when they sign up for
the program
• Clicks are used each time you print a page of any lease form. Each
lease form has been assigned a specific click value, and some forms
are automatically printed in duplicate.
• The program is designed to reduce errors by providing built-in
math calculations, default settings for recurring items and charges,
automatic data transfers from the main lease form to other forms
making up the lease package, built-in error checking and lease
expiration reports.
• Automatically updated to reflect changes in state laws relating to the
multifamily housing industry.
• Produce complete, accurate lease packages, including the main lease
contract and related forms, in minutes.
• Print the latest versions of the National Lease Program forms for
Indiana on your printer using blank paper.
• Set up a “lease database” for each community in your portfolio that
holds resident information which is used to complete any form.
• View and sort the apartment lease database by unit number, resident
name or ending lease date.
• Set up a default lease for each property to prefill recurring entries,
such as late charges, due dates, length of lease, etc., for every unit in
the property.
• Automatically check lease entries for inconsistent lease terms and invalid
dates, such as an ending lease date that precedes the beginning date.
• Automatically track current leases, preleases and lease expirations.
The program even provides a reminder prompt when a prelease
becomes current.
• Automatically calculate reletting charges and pro-rated rent (using
either the exact number of days in the month or the 30-day method
of proration).
www.iaaonline.net
Laundry Matters.*
tect Your Community!
Jetz pays attention to the details that so many
competitors overlook. Sign on with partner
who is dedicated to making sure your
machines deliver and your laundrygoers
are taken care of. For us, it’s
matching cutting-edge
• Additional clicks must be purchased:
technology with exceptional
• 500 clicks: $35
customer-focused service.
• 1,000 clicks: $63
• 2,500 clicks: $150
• 5,000 clicks: $285
• $7 processing fee is added to all click orders
CONTACT IAA TO LEARN HOW TO SIMPLIFY YOUR LEASE
• Mark Conover – mark@iaaonline.net
• Margaret Urias-Marie – margaret@iaaonline.net
• IAA website: http://www.iaaonline.net/sections/lease.php
Where Loyalty &
Service Matter ®
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www.jetzservice.com
* We make loads of difference. Call Brad Applegate at
(800) 527–4928 or email bapplegate@jetzservice.com
Visit us at Booth #212 at the Midwest Multifamily
Exposition & Education Conference
We offer an expansive line of the products you know and trust at prices that are
competitive and fit within your budget. We pledge to be a company that is easy
to do business with and we look forward to serving you!
Call 317-837-3000
Fax 317-837-3001
• Call in your order...
www.supplyhq.com
Experienced, local sales staff will take your order.
• We process your order immediately...
851 S. Columbia Road #100
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Our fully stocked warehouse insures we have what you need.
• We deliver the same day...
Place your order before 10 am and we'll deliver
the same day in most local areas.
www.iaaonline.net
INSites 29
Gene B. Glick Communities Around The State Focus On Resident Safety
More than 100 Gene B. Glick communities participated in National Night Out in August, sponsored by
the National Association of Town Watch.
Around the
State
Each community invited residents and local police and fire departments to the neighborhood crime and drug
prevention event for a festival of food, games, and safety promotion. Activities were designed to meet the
needs of each group of residents.
For example, if a community included many children, managers arranged for free picture ID services along with bouncy
houses, face painting, and fire-engine tours. For communities with elderly residents, police officers shared safety tips specific
to their circumstances.
The gathering at Carriage House East in Indianapolis illustrates how effective such resident festivals can be. Over 300 people attended, and young
residents received schools supplies, safety gear and instruction on how to stay safe.
McGruff The Crime Dog visited during National Night Out.
Gene B. Glick employees participate in National Night Out.
Law enforcement representatives participate in National Night Out.
aaFW-neI
some members may be using the Blue Moon
Lease through NAA or already have their own
addendum in place, we wanted to make sure
that all communities had this valuable resource.
Associate Member position will be elected. If
you have questions or would like to submit a
nomination, please contact the AAFW-NEI at
260-482-2916.
Scott Perry attended the September 13 Breakfast
Connection to answer any questions that members
may have on the Bed Bug Lease Addendum. A
special thank you goes out to Scott and his staff at
Perry Law Office as well as to Rob Myers, Myers
Law Office and Kelly Durkes, Windsor Oaks, for
their input on the addendum.
AAFW Fall Education Courses Announced!
The AAFW Education Committee has been
hard at work on topics for the Fall 2011
Education Connection! Courses to be held in
the fall include:
Bed Bug Addendum, September
Regional Meeting
Bed Bugs have crawled into northeast Indiana
whether we like it or not. As an industry
we can strive to learn from our neighbors in
Michigan, Ohio, and Indianapolis that have
been dealing with the creepy crawlies for some
time and take proactive steps in our market.
With this in mind the Apartment Association
of Fort Wayne-Northeast Indiana has teamed
up with Scott Perry, Perry Law Office P.C.,
to create a Bed Bug Lease Addendum for our
members to use.
This addendum covers the absence of bed
bugs at the time of move-in, ways the resident
can prevent possible infestations, and most
importantly how essential it is that the resident
report any infestations immediately and what
they need to do to assist in eradication. It
is this reporting of infestations and the
cooperation during eradication by the resident
that will allow communities to deal with bed
bugs head-on.
All member Apartment Communities should
have already received an electronic copy of
the Bed Bug Lease Addendum. If you are a
member of the AAFW and have not received
a copy, please call the Association office at
260-482-2916. While we understand that
www.iaaonline.net
Also during the September 13 Regional
meeting, IAA staff attended to give an update
of the State Association. Watch for a complete
wrap-up of the September meeting in the next
issue of INSites.
Seeking Nominations for the AAFW Board
of Directors
The Board of Directors for the AAFW-NEI
is seeking nominations for the Board of the
Directors positions that carry a two-year term
starting January 2012. For members interested
in leadership roles, this is a great opportunity
for you to represent your colleagues and
have a voice in the future direction of the
Association. During the Annual Meeting
& Election Meeting in October, 6 Regular
Member positions (open to Property
Managers, Maintenance Supervisors, and
Management Company representatives) and 1
• Resident Relations
• Learning Locks
• Emergency Preparedness
• Heating – Electric, Gas, & Heat Pumps
• Manager Round Table
• Interviewing, Recruiting,
& Hiring Best Practices
Registration has begun. Visit www.
apartmentsfortwayne.com to register for
upcoming courses.
INSites 31
Apartment Industry Wants New Jobs Act to
Protect Industry
Digested From “Apartment Industry Wants
Obama’s Jobs Act to Better Protect Rental Industry”
World Property Channel (09/13/11) by David Barley
The National Apartment Association (NAA) and
the National Multi Housing Council (NMHC)
are calling on Capitol Hill lawmakers to protect
rental housing as they tackle the jobs bill recently
proposed by the White House. The proposal would
increase the tax on carried interest as a way to pay
for the bill’s initiatives, and an increase in the tax on carried interest would
be detrimental to real estate partnerships, say the groups. The proposed tax
increase would not only increase housing costs for new developments, but
also would decrease the supply that makes deals financially viable. Causing
a decline in rental housing supply at a time when demand is on the rise and
supply is short is foolhardy, they say. The groups also indicate that the changes
in the jobs bill would eliminate jobs and depress income for cities and counties.
“The apartment industry supports sound economic policy that helps restore job
growth, but a tax increase on carried interest is bad for our economy and bad
for our housing supply,” notes Cindy Vosper Chetti, NMHC/NAA Senior Vice
President for Government Affairs.
National
Focus
___________________________________________________________________
Apartment Association in Texas Disputes Vacancies
Digested From “Apartment Association Disputes Vacancies “
Galveston County Daily News (09/15/11) by Amanda Casanova
In Texas, the Galveston County Apartment Association released the results
of its sixth assessment of the area’s housing market since Hurricane Ike.
Researchers found that Galveston has approximately 1,096 vacant units, not
including apartments that are either closed or undergoing renovations. The
report was released in opposition of a proposed mixed-income community that
will rebuild about 569 public housing units that were destroyed in the storm.
Critics have raised concerns that the new apartments would compete with an
already soft housing market. The study comes weeks after a Houston company
complete an assessment of the island’s housing market and reported there are
approximately 168 units available for rent. A 2009 HUD market analysis said
that “during the next three years, after accounting for current excess supply of
vacant available units, no demand is expected for additional new market-rate
rental units in the Galveston County submarket.”
___________________________________________________________________
Lehman Still Looms Large in Real Estate With Archstone and More
Digested From “Lehman Still Looms Large in Commercial Real Estate”
Wall Street Journal (09/13/11)
Lehman Brothers Holdings Inc. once ranked among the biggest players in
commercial real estate before its collapse. With this week’s third anniversary
of its bankruptcy filing, observers note that it continues to play a major role in
the industry as an owner and seller. The estate of the collapsed investment bank
valued its real estate holdings at $23 billion when it failed. Since then, the bank
has reinvested in certain properties, sold several others, and been foreclosed
out of still others. In total, Lehman expects to receive approximately $13.2
billion between 2011 and 2014, after having received returns of $3 billion
between the bankruptcy filing and this year. Among the properties Lehman has
sold are a 10-office building portfolio in Northern Virginia and a failed condo
conversion project in New York City. By far, the biggest asset it still holds
is apartment giant Archstone, which it acquired in a 2007 deal valued at $22
billion. Currently, its fate is unclear given a dispute with other owners. For
the most part, the Lehman estate -- managed by restructuring firm Alvarez &
Marsal -- has managed to hold onto its biggest holdings. In fact, it has reworked
most of them during the economic downturn that followed the bank’s collapse.
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Continued from page 7
I recommend you send your
maintenance supervisors and techs to
the show to talk to the vendors who
sell the products that we use every
day. Help us live up to the IAA motto:
“Members Buy From Members.”
Awards/President’s Dinner
Nearly 1,000 industry professionals
attend the annual President’s Dinner
where we hand out awards for
best floor plans, best landscaping,
industry innovation – to name a few.
Individually, IAA members vie for:
Donald J. Williams Volunteer of the
Year; Associate Member of the Year;
Rick Stapp Regional Supervisor of the
Year; Best Leasing Professional; Grace
McFadden Manager of the Year; Alberto
Covarrubias Maintenance Supervisor
and Best Maintenance Technician.
Also, Joe Rhodes Award, named after
founding IAA member Joe Rhodes goes
to the cream of the crop in the apartment
industry; while the Management
Company of the Year Award will go to
the top company.
So, if you’re looking for return on
investment from your IAA membership,
then look no further than the 2011
Midwest Multifamily Exposition &
Education Conference. Nowhere will
you find so much information and
opportunity packed into two days here in
central Indiana.
KEVIN WILLIAMS
317.919.8811
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4848 W. Minnesota • Indianapolis, IN 46241
Office: 317.240.2840 • www.protowindy.com
It’s not just a name...it’s how we do business!
People News
pete regules named multifamily national manager at corT
corT has promoted pete regules, former supervising general manager of northern and central Florida, to national manager of
multi-family housing products and services. In this role, regules will lead corT’s national sales efforts in the property management
industry. regules has been with corT 25 years and most recently expanded corT’s destination services in Florida.
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CuStomerS are talkInG…
“…Your team has done an outstanding job and have benefited the project
in multiple ways…you have continued to hit the dates of the accelerated
schedules and continue to push out quality work that is second to none. It
has been a joy working with you.”
– Shawn Koch, Project Superintendent • The District of Saxony, J C Hart Company
“...Honest, reliable and quality work always.” – Basey Custom Homes
“Kelley Construction is a very dependable and talented group of trim
carpenters. Their quality is top notch.” – Marquee Homes
“…Their level of professionalism and attention to detail always exceeds
expectations.” – Bryan White, President • Arvis Homes
www.iaaonline.net
INSites 33
Calendar Of Upcoming Events
Upcoming
Events
Sign up online
to register for
all events and
october 2011
5-6
Midwest Multifamily Exposition & Education Conference
Indiana Convention Center, Indianapolis, IN
december 2011
25
Industry Outlook • 4pm-7pm • St.Vincent Marten House
cpm classes 2012
26
Electric Heat Review • 9am-noon • IAA Barrett Center
26
Gas Heat Review • 1pm-4pm • IAA Barrett Center
27
October FUN Meeting • 5:30pm-8:30pm
Waterman’s Farm Market
november 2011
8
R-410A Update and Troubleshooting R-410A Units • 9am-3pm
IAA Barrett Center
9
Basic Professional Writing for ALL Correspondence • 9am-noon
IAA Barrett Center
10
EPA’s Renovation, Repair and Painting Rule Seminar
8am-4pm • Castle Point Apartments, South Bend, IN
15
Advanced Leasing • 9am-noon • IAA Barrett Center
16
EPA/CFC Certification Testing • 8am-3pm • IAA Barrett Center
classes at
our website:
events.iaaonline.net
7
Fair Housing for Maintenance • 9am-noon • IAA Barrett Center
Jan. 18-19 Marketing and Leasing Multifamily • 8am-5pm
IAA Barrett Center
Feb. 15-16 Property Maintenance & Risk Management • 8am-5pm
IAA Barrett Center
march14-15 Human Resource Essentials • 8am-5pm
Castle Point Apartments, South Bend, IN
sept. 12-13 Investment Real Estate Financial Tools • 8am-5pm
IAA Barrett Center
sept. 14
Ethics 800 • 8am-5pm • IAA Barrett Center
platinum sponsor
corporate sponsors
gold
bronze
www.iaaonline.net
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Leave your
parking lot
to the experts!
Services:
• Asphalt Paving
• Sealcoating
• Concrete Repair
• Cracksealing
• Asphalt Patching
• Striping
• Infrared Repair
• Snow Removal/Salting

Also INSide - Indiana Apartment Association

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