ingenuity at work
Transcription
ingenuity at work
ingenuity at work HALF-YEAR REPORT 2015 FUTURE WORKLOAD BILLION SHOPPERS USE ENVIRONMENTS WE SUPPORT WE ARE A TOP 5 CLEANING PROVIDER 17,000 MEALS SERVED EACH DAY ACROSS 120 SCHOOLS INTERSERVE HALF-YEAR REPORT 2015 HIGHLIGHTS 1 HALF-YEAR RESULTS FOR THE SIX MONTHS TO 30 JUNE 2015 CONTINUED GROWTH AND STRATEGIC MOMENTUM OUR VISION IS TO REDEFINE THE FUTURE FOR PEOPLE AND PLACES. EVERYTHING WE DO IS SHAPED BY OUR CORE VALUES. HIGHLIGHTS Results summary H1 2015 H1 2014 Change £1,595.1m £1,374.8m +16% Headline total operating profit* £60.3m £53.7m +12% Profit before tax £33.7m £28.3m +19% 30.3p 27.5p +10% Future workload £8.3bn £7.5bn +11% Interim dividend 7.9p 7.5p +5% Revenue Headline earnings per share* *The Interim Management Report includes a number of non-statutory measures to reflect the impact of non-trading and non-recurring items. See note 12 to the condensed consolidated financial statements for a reconciliation of these measures to their statutory equivalents on page 29 and note 7 on page 26 for calculation of earnings per share. CHIEF EXECUTIVE ADRIAN RINGROSE COMMENTED: "We have made good progress in the first half of the year in markets that offer both opportunities and challenges. We have delivered volume growth across the board, and strong profit performances in our Support Services, Equipment Services and International Construction businesses. Market conditions in UK Construction have remained challenging although demand continues to strengthen and the expanded future workload is encouraging. Our focus on providing high-quality services for both new and existing clients resulted in strong work-winning during the period, with our future workload rising 11 per cent over the 12 months to June to stand at a record £8.3 billion. We expect the premium to the National Minimum Wage announced in the recent Budget to have an initial adverse impact on margins in the UK Support Services segment of £10-15 million in 2016, receding over the next few years thereafter as the change is priced in to relevant contracts. However, demand in our main markets continues to strengthen, our financial position remains strong which, together with our growing future workload, underpins the Board's confidence in our positive outlook and the increase in the interim dividend to 7.9 pence." INTERSERVE HALF-YEAR REPORT 2015 HIGHLIGHTS 2 HIGHLIGHTS CONTENTS REVENUE HIGHLIGHTS 1 OUR MODEL IN ACTION 3 £1,595.1m +16% PROFIT BEFORE TAX £33.7m +19% HEADLINE TOTAL OPERATING PROFIT INTERIM MANAGEMENT REPORT CHAIRMAN’S STATEMENT BUSINESS REVIEW 5 7 RESPONSIBILITY STATEMENT14 INDEPENDENT REVIEW REPORT 15 £60.3m +12% FINANCIAL STATEMENTS 16 NOTES TO THE FINANCIAL STATEMENTS 22 FUTURE WORKLOAD DIRECTORS AND ADVISERS 31 £8.3bn +11% INTERIM DIVIDEND 7.9p +5% HEADLINE EARNINGS PER SHARE 30.3p +10% FOR FURTHER INVESTOR INFORMATION: www.interserve.com/investor-centre INTERSERVE HALF-YEAR REPORT 2015 OUR MODEL IN ACTION 3 OUR MODEL IN ACTION Our business model is designed to generate value by using our capabilities to their maximum effect. These examples demonstrate the breadth of our activities and their impact on financial, social, knowledge and natural capital. Principal outcomes Create places that benefit people Deliver public service in the public interest Build more skills and more opportunities Generate a positive environmental impact Achieve sustainable growth INNOVATION AND TECHNOLOGY DRIVES EDEN’S GROWTH Read the full story on page 12 RMD SUPPORTS COMPLEX UAE RING ROAD PROJECT Read the full story on page 11 RENOVATION OF ROYAL MILITARY ACADEMY SANDHURST Read the full story on page 10 INTERSERVE HALF-YEAR REPORT 2015 OUR MODEL IN ACTION 4 OUR MODEL IN ACTION CONTINUED Principal outcomes Create places that benefit people Deliver public service in the public interest Build more skills and more opportunities PROVIDING PROBATION SERVICES FOR 40,000 PEOPLE A YEAR Read the full story on page 6 Generate a positive environmental impact Achieve sustainable growth BUILDING OIL AND GAS PIPELINES IN OMAN Read the full story on page 9 DRIVING GROWTH IN THE UK TRANSPORT SECTOR Read the full story on page 7 INTERSERVE HALF-YEAR REPORT 2015 INTERIM MANAGEMENT REPORT CHAIRMAN'S STATEMENT 5 INTERIM MANAGEMENT REPORT CHAIRMAN’S STATEMENT INTERSERVE CONTINUED TO PERFORM WELL IN THE FIRST HALF OF 2015, DELIVERING FURTHER REVENUE GROWTH IN EACH PART OF OUR BUSINESS STRATEGIC DEVELOPMENT Interserve continued to perform well in the first-half of 2015, delivering further revenue growth in each part of our business and progressing our strategy of building strong core businesses, capturing related expansion opportunities and growing internationally. While the shape of the business has evolved over the past year, with a stronger presence in support services derived from strategic growth in both facilities management and frontline services, our construction and equipment services businesses also continue to grow. Significant developments in the period included: the commencement of delivery of probation services as part of the Ministry of Justice’s Transforming Rehabilitation programme; the integration of esg (acquired in December 2014 to expand our capabilities in the welfare and skills sectors); and the expansion of our frontline and FM services in Saudi Arabia. We continue to invest in the business, boosting our operational capacity and scaling our back-office functions in support of our future growth aspirations. While the first-half results for the Group are good, margin performance in UK construction was below our mediumterm expectations due principally to the impact of supply-chain volatility and inflation, together with the pressures on contract close-outs in the current challenging contracting environment. We won further work in the Energy from Waste, health and education sectors and were appointed as preferred bidder to build a new complex at the Defence and National Rehabilitation Centre at Stanford Hall. With a growing order book we are determined to maintain our historic disciplines and sustain prudent margins through the current demand cycle. Our Middle East operations continued to gain momentum, driven largely by infrastructure investment and through the extensions to our offering in which we have invested in recent times. Revenues and contribution to operating profit grew, most notably in Equipment Services, driven by major projects in national development plans such as Qatar’s ‘Vision 2030’ and in anticipation of Expo 2020 in the UAE. International Support Services grew strongly through our focus on operational oil and gas services and further development in our facilities management activities. International Construction also made good progress, in particular through our role in two notable retail developments in Dubai and Doha. With respect to our other international operations in Equipment Services, the Far East and much of Asia-Pacific remained buoyant, offsetting more muted performances in the Americas and Australia. SUSTAINABILITY As we continue to grow, we remain mindful of the imperative to promote our culture and values throughout the business. The health and safety of our employees is of paramount importance and we pursue ambitious continuous improvement targets. We have made good progress in the first half, substantially reducing the rate of lost-time incidents. Our sustained progress was recognised by the Royal Society for the Prevention of Accidents awarding us their Order of Distinction and President’s Award. Our commitments to developing our people and enhancing the skill-base in our sector were reflected in further investments in training (including both additional online functionality and a new training school in Dubai), together with growing the volume of work experiences, apprenticeships and graduate opportunities we offer. Sustainability with regard to social, natural, human and financial capital is integral to our strategy and our day-to-day operations. In May we published our second annual sustainability report, showing good progress against our 2020 vision (http://sustainabilities.interserve.com). INTERSERVE HALF-YEAR REPORT 2015 INTERIM MANAGEMENT REPORT CHAIRMAN'S STATEMENT 6 INTERIM MANAGEMENT REPORT CHAIRMAN’S STATEMENT CONTINUED BOARD CHANGES Following Les Cullen’s retirement at the AGM after serving for over nine years, Russell King has assumed the role of Senior Independent Director (SID), in which capacity he is leading the Board’s plans in respect of my own succession as previously announced. PROSPECTS The Board remains confident in the Group’s market positioning and encouraged by the broad range of workwinning opportunities to deliver further growth for the remainder of this year. The inflationary pressure created by rising demand will continue to require careful management, as will ongoing contracting risk in an environment in which some clients are grappling with their own budgetary challenges. The unexpected premium to the UK National Minimum Wage announced in the recent Budget, while being absorbed over time through mitigating actions and contract pricing, will present a new headwind from 2016. Despite this temporary setback, our prospects remain encouraging in the medium term with each of our main markets set to experience continued demand growth in the coming years. DIVIDEND Reflecting our performance and prospects, the Board has approved a further increase in the dividend of 5 per cent to 7.9 pence per share (H1 2014: 7.5 pence per share) which will be paid on 23 October 2015 to shareholders on the register at the close of business on 18 September 2015. 40 OPERATING IN OVER COUNTRIES Lord Blackwell Chairman 12 August 2015 CASE STUDY PROVIDING PROBATION SERVICES FOR 40,000 PEOPLE A YEAR EARLIER THIS YEAR INTERSERVE MOBILISED ITS SEVEN-YEAR CONTRACT WITH THE MINISTRY OF JUSTICE (MOJ), VALUED AT CIRCA £600 MILLION, TO PROVIDE PROBATION AND REHABILITATION SERVICES FOR LOW AND MEDIUM-RISK OFFENDERS IN FIVE REGIONAL AREAS FROM FEBRUARY 2015 AS PART OF THE MOJ’S TRANSFORMING REHABILITATION (TR) PROGRAMME. Our 2,000 probation staff manage services for some 40,000 low-to-medium risk offenders a year across five contract areas: Cheshire & Greater Manchester; Hampshire & Isle of Wight; Humberside, Lincolnshire & North Yorkshire; Merseyside and West Yorkshire. We operate these contracts under Purple Futures, an Interserve-led partnership, which includes the charities Shelter and P3 and the social enterprise 3SC. This is the first time business has worked with local specialist and voluntary groups to provide support to offenders, to improve their life chances on release and reduce reoffending rates. From 1 May Purple Futures started providing 'through-thegate' services to help offenders reintegrate into society, giving specialist support for those dealing with issues such as substance abuse, homelessness and debt management as well as providing education and employability services from the final weeks in prison through to release and resettlement into the community. INTERSERVE HALF-YEAR REPORT 2015 INTERIM MANAGEMENT REPORT BUSINESS REVIEW 7 INTERIM MANAGEMENT REPORT BUSINESS REVIEW The Group continued to perform well in the first half of the year with revenue and headline operating profit growth of 16 per cent and 12 per cent respectively. We won new work in the period with an aggregate whole-life value of £2.0 billion, increasing our future workload at 30 June by 11 per cent over the corresponding date in 2014. Headline earnings per share grew by 10 per cent. Results summary Revenue H1 2015 H1 2014 Change £1,595.1m £1,374.8m +16% of both public and private-sector organisations in the UK and overseas. Operations in mainland Europe, which are managed from the UK, are disclosed under Support Services UK. Results summary H1 2015 H1 2014 Change – UK (consolidated revenue) £933.1m £808.5m +15% – International (including share of associates) £102.6m £76.1m +35% Revenue Headline total operating profit £60.3m £53.7m +12% Profit before tax £33.7m £28.3m +19% Contribution to total operating profit £44.0m £37.1m +19% 30.3p 27.5p +10% – UK £40.0m £33.9m +18% £8.3bn £7.5bn +11% – International £4.0m £3.2m +26% Headline earnings per share Future workload DIVISIONAL REVIEW Operating margin We segment our results into three main areas of service – Support Services, Construction and Equipment Services – each of which is supported by central Group Services. – UK 4.3% 4.2% – International* 4.2% 4.3% – UK £6.2bn £5.8bn +7% – International (including share of associates) £0.3bn £0.1bn +83% SUPPORT SERVICES Support Services focuses on the management and delivery of outsourced operational activities including facilities management, a broad range of process- and accommodation-related services and services direct to the citizen. Our client base is comprised Future workload *Blended underlying margins of associates and subsidiaries CASE STUDY DRIVING GROWTH IN THE UK TRANSPORT SECTOR WE FURTHER STRENGTHENED OUR PRESENCE IN THE UK TRANSPORT SECTOR THROUGH CONTRACT WINS AND EXTENSIONS IN THE RAIL INDUSTRY. We recently won a seven-year maintenance and cleaning contract with Crossrail, a 118km railway line under construction in and around London, which is due to start running services in 2017. We also secured a new seven-year contract to provide cleaning and security services for London’s Docklands Light Railway (DLR) on behalf of KeolisAmey Docklands. The contract covers seven routes and 45 depots and supports the 278,000 passengers that use the DLR every day. This follows a two-year contract extension with London Underground, which sees us continue to deliver facilities services across 12 depots and 168 stations. Our 1,600-strong London Underground team clean 2,490 carriages and 685,000m2 of train floors every night, and collect rubbish from 315km of track each week. These contracts add to our significant transport operations in Spain, covering the rail and aviation markets for clients including Iberia, Alstom, Renfe and Aena. INTERSERVE HALF-YEAR REPORT 2015 INTERIM MANAGEMENT REPORT BUSINESS REVIEW INTERIM MANAGEMENT REPORT BUSINESS REVIEW CONTINUED Support Services UK Support Services International Support Services UK performed well, achieving revenue growth of 15 per cent, increasing future workload by 7 per cent and delivering incremental growth in the operating margin to 4.3 per cent compared with the first half of 2014. Our principal focus is on the Middle East oil and gas industry where we deliver project management, operational services (such as supplies logistics, rig-moving, fabrication, maintenance and turnaround services), education and training in the United Arab Emirates (UAE), Qatar and Oman. We also provide a broad range of facilities management services in sectors such as hospitality, leisure, education, defence and retail. During the period we developed further our portfolio of private–sector clients, for instance in the transport sector where we won a number of long-term contracts in the rail sector with MTR Crossrail and KeolisAmey Docklands in addition to a two-year contract extension to our existing contract with London Underground. In aggregate, these contracts added circa £100 million to our future workload. We made good progress in the retail sector as well. We secured a three-year, £35 million extension with B&Q, doubling the scale of the cleaning service and adding catering to around a quarter of the estate. We extended our relationship with Debenhams, in which we have delivered facilities services across its UK stores and offices for over 25 years, and mobilised our contract with Sony Europe to manage the company’s estate in 27 countries. Our public-sector business has evolved significantly in the past 12–18 months. With respect to facilities management, the main changes relate to reductions in revenue from the loss in 2014 of the South East Regional Prime contract and the decrease in size of the new MoD National Training Estate contract compared to the previous arrangements. In recent years we have, though, built capability in the provision of frontline public services across healthcare, welfare-to-work, skills and justice. This growing part of the business includes Interserve Healthcare, Interserve Learning & Employment (ILE), which was expanded following last year’s acquisition of the Employment and Skills Group (esg) and Purple Futures, which provides probation, rehabilitation and ‘through-the-gate’ services on behalf of the Ministry of Justice (MoJ). Our frontline services businesses now employ some 5,000 staff and generate annual revenues of over £200 million. While these businesses currently operate in largely discrete markets, there are many operational and development synergies we hope to realise in the coming years as public-service commissioning becomes more integrated and potentially devolved. The recently announced pooling of budgets in the Greater Manchester area, covering transport, housing, planning, policing and public health is an early example of a context in which we believe our breadth of capability could be highly relevant to more 'place-focused' commissioning. In recent years we have developed greater reach and capability across the oil and gas services sector in the region, opening up access to a wider pool of customers and pan-regional, as well as national, opportunities. An example of this is a recent oil and gas services contract with Petrofac in Oman, having initially worked for this client solely in the UAE. Our focus on servicing essential production facilities (as opposed to supporting exploration), maintaining customers’ critical assets and providing their staff with health and safety training led to revenue (including our share of associates) growth of 35 per cent year-on-year to £102.6 million (H1 2014: £76.1 million). Contribution to total operating profit increased by 26 per cent to £4.0 million (H1 2014: £3.2 million). Our future workload is some 83 per cent greater at the half-year than twelve months prior, reflecting a strong operational performance and the successful mobilisation of contracts won in 2014. Highlights during the period included winning fuel pipeline construction and installation contracts with BP Khazzan, Gulf Petrochemicals Services Company and RasGas, as well as a seawater treatment works contract with Veolia Water. Our facilities management businesses won contracts with new clients including the Abu Dhabi Equestrian Club, the Environment Agency of Abu Dhabi and secured further work with IKEA in Qatar. Our newly-established facilities management business in Saudi Arabia mobilised its first contracts in the period to manage services at the Information Technology and Communications Complex (ITCC) and King Abdullah Financial District in Riyadh for the Al Ra'idah Investment Company. We are also encouraged by the prospects for our recently-launched joint venture with the Rezayat Group (Interserve Rezayat) which adds significantly to our delivery capability in the Kingdom. 8 INTERSERVE HALF-YEAR REPORT 2015 INTERIM MANAGEMENT REPORT BUSINESS REVIEW 9 INTERIM MANAGEMENT REPORT BUSINESS REVIEW CONTINUED CASE STUDY BUILDING OIL AND GAS PIPELINES IN OMAN CONSTRUCTION We provide advice, design, construction and fit-out services for buildings and infrastructure. Our focus is on forming long-term relationships, developing sector expertise and delivering repeat business predominantly through framework agreements. Results summary H1 2015 H1 2014 Change Revenue – UK (consolidated revenue) £500.7m £432.6m +16% – International (share of associates) £130.3m £99.4m +31% Contribution to total operating profit £10.2m £12.3m -17% – UK £5.3m £8.0m -34% – International £4.9m £4.3m +13% Operating margin – UK 1.1% 1.9% – International* 3.3% 2.4% – UK £1.7bn £1.4bn +22% – International (share of associates) £0.2bn £0.2bn +2% Future workload *Underlying margins of associates Construction UK TOCO, OUR OMAN-BASED OIL AND GAS ENGINEERING BUSINESS, RECENTLY WON CONTRACTS TO BUILD TWO MAJOR PIPELINES – A 227KM TWO-WAY MULTIPRODUCT PIPELINE FOR THE OMAN OIL REFINERIES AND PETROLEUM INDUSTRIES COMPANY (ORPIC) AND A 60KM GAS PIPELINE FOR BP. The ORPIC pipeline will run from the refinery in Sohar to a storage terminal in the eastern coastal city of Seeb. The pipeline will reduce the number of fuel tanker journeys in and around the capital, Muscat, by 70 per cent, helping to cut traffic congestion and carbon emissions. TOCO is also building a 36-inch carbon steel pipeline which will be used to transport sales gas from BP’s Khazzan processing facility to the existing Omani gas pipeline where it will be prepared for export. The project is due to complete by the end of 2016. Market demand continued to strengthen in the period, driving revenue growth of 16 per cent. The challenges of the current trading environment, however, combined with marked supplier cost inflation, resulted in margins dipping below our mediumterm expected range at 1.1 per cent. Although tender pricing is improving and the risks associated with supply-chain insolvency and pricing inflation are beginning to recede, we expect margins to remain tight in the short term. Notwithstanding the challenges outlined above, we remain confident in our growth strategy, which blends our regional presence in repeat business and frameworks with sector expertise in health, education, water, energy from waste (EfW) and selected commercial developments. Work-winning in the period was strong, leading to further growth in our future workload to a record £1.7 billion (H1 2014: £1.4 billion). Significant items within the additional workload included our appointment as preferred bidder to build a new £200 million complex at the Defence and National Rehabilitation Centre at Stanford Hall, further wins in the EfW market (in East Lothian and Rotherham) and a contract to build seven secondary schools across Hertfordshire, Luton and Reading. INTERSERVE HALF-YEAR REPORT 2015 INTERIM MANAGEMENT REPORT BUSINESS REVIEW 10 INTERIM MANAGEMENT REPORT BUSINESS REVIEW CONTINUED Construction International Our performance in the Middle East continued to improve with contribution to operating profit in our associate businesses increasing by 13 per cent to £4.9 million (H1 2014: £4.3 million) and margins strengthening to 3.3 per cent (H1 2014: 2.4 per cent). Future workload remained stable at £0.2 billion (H1 2014: £0.2 billion). Demand continued to strengthen across the region: strategic development plans such as Qatar’s ‘Vision 2030’, the UAE’s plans for Expo 2020 and the ongoing need for infrastructure development to keep pace with rapid population growth are all gaining traction and stimulating activity in our market. Work-winning during the period included projects to expand the Doha West sewage treatment plant for the Marubeni Corporation, to build a seawater pumping station for a desalination plant in Doha for the Toya Thai Corporation and an executive jet terminal at Al Maktoum International Airport for Dubai Aviation City Corporation. We also secured further works with clients such as Dubai’s Road and Transport Authority, Siemens, Petron Gulf and the British School Muscat. EQUIPMENT SERVICES Our Equipment Services business (RMD Kwikform) operates globally, designing, hiring and selling formwork and falsework solutions for infrastructure and building projects. Results summary Revenue Contribution to total operating profit Operating margin Change +15% £18.6m £14.0m +33% 17.9% 15.4% We continued to invest in rising markets, albeit at a more modest pace than in 2014, with net capex of £10.4 million (2014: £14.7 million). Over the last 18 months we have invested a cumulative £51 million in stock, working capital and net capex; however, we expect the rate of expansion in the asset base to continue to ease in the second half of this year. RENOVATION OF ROYAL MILITARY ACADEMY SANDHURST INTERSERVE IS CARRYING OUT SPECIALIST REPAIRS TO SANDHURST’S GRADE II LISTED ROYAL MILITARY ACADEMY FOR THE DEFENCE INFRASTRUCTURE ORGANISATION (DIO). Passing-out parades – attended by members of the Royal Family – for officers who have completed their training are being held in front of the building while the project is underway. For these occasions, in order to conceal scaffolding, a specialist fabric façade has been placed over the entire front of the building, over-printed with a life-size image of how it will look when work is completed in May 2016. H1 2014 £90.9m Overall progress was excellent as the business benefited from our fleet investment in improving global infrastructure markets. Revenue grew by 15 per cent and contribution to total operating profit increased by 33 per cent to £18.6 million reflecting strong pricing and incremental utilisation growth. CASE STUDY The £18 million renovation project, which Interserve is working on in joint venture with Scottish & Southern Energy Contracting, is being carried out while the building remains occupied. It involves the replacement of roof slates and the safe removal of around 3,000m2 of asbestos from roof voids. It also involves the deconstruction and rebuilding of 58 chimneys, which requires the use of 1,700 tonnes of scaffolding and would reach 3,200km if laid end to end. H1 2015 £104.2m INTERSERVE HALF-YEAR REPORT 2015 INTERIM MANAGEMENT REPORT BUSINESS REVIEW INTERIM MANAGEMENT REPORT BUSINESS REVIEW CONTINUED CASE STUDY RMD SUPPORTS COMPLEX UAE RING ROAD PROJECT A WIDE RANGE OF RMD KWIKFORM’S FORMWORK AND SHORING EQUIPMENT WAS USED BY SPECIALIST SUB-CONTRACTORS CHINA CIVIL ENGINEERING AND CONSTRUCTION CORPORATION AND STRUCTCON TO BUILD THE $1 BILLION SHARJAH RING ROAD PROJECT IN THE UNITED ARAB EMIRATES. With a local base in Sharjah, RMD Kwikform engineers were able to support the entire project, providing technical designs and site assistance during each phase of construction. In order to meet the curvature and weight challenges of the structure above the roundabout’s gantry, the team used standard components from its fleet to build a simple and cost-effective solution without the need to construct individual items. RMD’s local team designed a flexible yet robust support system that ensured the traffic flow under the bridge was not disrupted, while keeping the site team safe. In Asia-Pacific, we delivered strong performances in Hong Kong and the Philippines, driven by increased investment in infrastructure projects, including the Kowloon Rail Terminus, the Hong Kong Macau Bridge and the Manila Bay Development. Demand in Australasia, however, remains muted following the conclusion in 2014 of a series of major mining-related projects with no current visibility of future capacity expansion. We continued to see strong growth in the Middle East, benefiting from increased demand in Qatar where a number of large-scale infrastructure projects are now underway, including the East West Highway project where we are supplying equipment on several bridge structures. Demand also continued to grow in the UAE, where work has been delivered on the Dubai Opera House, the Saadyatt Resort in Abu Dhabi and on the new Dubai-Abu Dhabi highway. In Saudi Arabia, we started work on a new 14-storey, 65,000m2 transport hub being built in Mecca. The UK continued to benefit from increasingly confident construction markets, with a significant pipeline of road projects offering potential to replace work on more mature schemes such as Crossrail. Work continues on sizeable rail improvement projects in Reading and on the Stockley Viaduct project near Heathrow airport. GROUP SERVICES All central costs and income, including those related to our financing, central bidding and asset management activities are disclosed within the Group Services segment. This segment now also includes ‘Investments’ which was formerly reported separately. Following the disposal of the majority of our PFI portfolio it is no longer judged individually material. Group Services’ costs in H1 2015 were £12.5 million (H1 2014: £9.7 million), reflecting an increased investment in backoffice capabilities, IT infrastructure, people development and communications. We also started investing in the construction of a new Midlands office where we will consolidate our backoffice activities. 11 INTERSERVE HALF-YEAR REPORT 2015 INTERIM MANAGEMENT REPORT BUSINESS REVIEW INTERIM MANAGEMENT REPORT BUSINESS REVIEW CONTINUED NET DEBT AND OPERATING CASHFLOW Net debt at 30 June was £297.9 million (YE 2014: £268.9 million), the movement primarily reflecting our continuing investments in net capital expenditure (H1 2015: £28.9 million) and working capital (H1 2015: £20.4 million). £million Total operating profit before exceptional items and amortisation of intangible assets Depreciation and amortisation Net capital expenditure Gain on disposal of property, plant and equipment Other Working capital movement Gross operating cash flow 2015 2014 60.3 21.4 (28.9) 53.7 18.8 (24.9) (6.7) (7.1) (20.4) 18.6 (5.3) (0.9) (36.5) 4.9 The net working capital outflow of £20.4 million (H1 2014: £36.5 million outflow) reflects a combination of continuing revenue growth, particularly in Middle East Equipment Services, cash outflow in UK Construction and cash inflow in International Support Services. Capital expenditure continued to be significant at £28.9 million in the period (H1 2014: £24.9 million). This includes continuing investment in the Equipment Services fleet, particularly in the Middle East. This net investment is expected to continue into the second half of the year but at a reduced rate. Also notable is capex of £7.0 million as the first stage of investment in a new UK Midlands office. PENSIONS During the first half of 2015 we concluded negotiations on the triennial valuation of the Interserve Pension Scheme based on the position at 31 December 2014. Since the last time this exercise was carried out we have undertaken considerable efforts both to de-risk the liability position, notably via the 2014 pension buy-in, and increase the asset strength of the scheme, including the one-off contribution (in 2013) of £55 million of PFI assets. The effect of these actions is reflected in an IAS 19 pension asset of £34 million in our June 2015 balance sheet (June 2012: £93 million deficit) and a much reduced actuarial deficit of £64 million as at December 2014 (December 2011: £150 million deficit). We have agreed with the Pension Scheme Trustees that the existing deficit recovery payments of £12 million per annum, indexed for inflation, will continue until the next triennial valuation. CASE STUDY INNOVATION AND TECHNOLOGY DRIVES EDEN’S GROWTH INTERSERVE’S SCHOOL CATERING BUSINESS EDEN FOODSERVICE (EDEN), WHICH SUPPLIES MEALS TO MORE THAN 350 SCHOOLS ACROSS THE UK, IS USING TECHNOLOGY AND INTERACTIVE EVENTS TO HELP PUPILS LEARN MORE ABOUT WHAT THEY EAT AND INCREASE THE NUMBER OF PUPILS EATING HEALTHY MEALS AT SCHOOL. In 2014 Eden rolled out its ‘Feedback’ initiative, which allows pupils to provide reviews of its school meals via their mobile phones, across 43 secondary schools. As a result of the initiative, which gives pupils the chance to win prizes, Eden experienced a 25 per cent uplift in children eating meals at participating schools and won the Catey’s 2015 ‘Best Use of Technology’ award. Eden’s nutritionists and chefs also visit schools to help pupils better understand food, cooking and health, with valuable feedback also provided through menu surveys and pupil focus groups. Eden sources all of its meals locally using sustainable produce and ingredients that are traceable from farm to fork. 12 INTERSERVE HALF-YEAR REPORT 2015 INTERIM MANAGEMENT REPORT BUSINESS REVIEW 13 INTERIM MANAGEMENT REPORT BUSINESS REVIEW CONTINUED KEY PERFORMANCE INDICATORS (KPIs) We use a set of financial and non-financial KPIs to measure critical aspects of the Group’s performance. These KPIs are aligned with: WORKLOAD (EXCLUDING ASSOCIATES) FOR NEXT YEAR1 2015 56.6% 50.2% 2014 • A chieving the Group’s strategic objectives of delivering a substantial future workload and generating strong earnings growth and cash conversion. Target: At the half-year: visibility over 50% of next year’s consolidated revenue (consensus) • T he Group’s key behavioural goals, specifically regarding our employees and the health and safety of everyone working both directly and indirectly for Interserve. HEADLINE EARNINGS PER SHARE (EPS) 30.3p 2015 OUTLOOK Looking ahead, our main markets continue to exhibit encouraging demand characteristics driven by demographic change, infrastructure investment and ongoing client need for business process efficiency. Notwithstanding this encouraging backdrop, the impact from April 2016 of the premium to the National Minimum Wage announced in the recent Budget will increase employment costs in UK Support Services relating to more than 10,000 colleagues working in a multitude of contracts with an average duration of four years. Our preliminary estimate of the incremental cost in 2016 is in the region of £10-15 million. We are considering a range of mitigating actions and have begun discussions with our clients accordingly. Until contract pricing can be adjusted for this significant change we will be unable to recover all of this additional cost. We will have better visibility of this over time, as our mitigating actions are implemented. Against a backdrop of generally improving market conditions in most segments, we reiterate our full-year guidance for further progress in 2015, driven by our focus on markets with strong long-term growth drivers and the successful integration of our recent acquisitions. Whilst risks in the current challenging contracting environment will continue to require careful management, the Board remains confident in the Group’s market positioning and the broad range of work-winning opportunities we are able to pursue in seeking to deliver further sustainable growth in the medium term. 27.5p 2014 Target: Double headline EPS over the five years to 2015 OPERATING CASH CONVERSION 3-YEAR ROLLING AVERAGE2 2015 29.9% 2014 61.4% Target: 100% over medium term ANNUALISED STAFF TURNOVER3 2015 2014 16.2% 9.8% Target: Below 10% ANNUALISED ALL-LABOUR ACCIDENT INCIDENCE RATE4 (per 100,000 workforce) 2015 2014 164 224 Target: Halve the rate by 2020 from a 2010 base5 1. uture workload comprises forward orders and pipeline. Forward orders are those F for which we have secured contracts in place and pipeline covers contracts for which we are in bilateral negotiations and on which final terms are being agreed. 2. See note 12 for a definition of operating cash conversion. 3. S taff turnover measures the proportion of managerial, technical and office-based staff leaving voluntarily over the course of the period. This is measured on a 12-month rolling basis. 4. Includes Interserve, its subsidiaries, associates and sub-contractors. 5. 2010 base: 377. INTERSERVE HALF-YEAR REPORT 2015 INTERIM MANAGEMENT REPORT BUSINESS REVIEW / RESPONSIBILITY STATEMENT INTERIM MANAGEMENT REPORT BUSINESS REVIEW CONTINUED PRINCIPAL RISKS AND UNCERTAINTIES The principal risks and uncertainties which could have a material impact upon the Group’s performance, together with the mitigation strategies adopted, have been reviewed and have not changed significantly from those set out on pages 30 and 31 of the Strategic Report included in the Group’s 2014 Annual Report and Financial Statements. These risks and uncertainties arise from: • F ailure to win new or sufficiently profitable contracts in our chosen markets or to complete those contracts with sufficient profitability, due to adverse changes in the business, economic and political environment. • T he termination or unsatisfactory execution of major contracts. • A breakdown of the relationships in the businesses in which we do not have overall control. • Failure to recruit or retain key people. • Failure to manage health and safety adequately. • T he financial risks discussed in the Financial Review on pages 42 to 47 of the Group’s 2014 Annual Report and Financial Statements. • D amage to reputation resulting from issues arising within contracts, the management of our business or the behaviour of our employees. RESPONSIBILITY STATEMENT A list of current directors and their functions is maintained on the Group website: www.interserve.com. The directors confirm to the best of their knowledge: a) the condensed set of financial statements has been prepared in accordance with IAS 34 as adopted by the European Union; b) the interim management report includes a fair review of the important events during the first six months and description of the principal risks and uncertainties for the remaining six months of the year, as required by DTR 4.2.7R of the Disclosure and Transparency Rules of the Financial Conduct Authority (DTR); and c) the interim management report includes a fair review of the information required by DTR 4.2.8R. By order of the Board • E nvironmental change which could have uncertain implications for our business and for many of our clients. Adrian Ringrose Tim Haywood Chief Executive Group Finance Director The Group continues to have no material exposure to currency risks. Whilst it does not trade in commodities, the Group operates in countries where their economies depend upon commodity extraction and are therefore subject to volatility in commodity prices. The Group’s principal businesses operate in countries which we regard as politically stable. 12 August 2015 AUDITOR Grant Thornton UK LLP has been the Group’s auditor since 2014. Reappointment will be subject to approval by the shareholders at the next general meeting. 14 INTERSERVE HALF-YEAR REPORT 2015 INDEPENDENT REVIEW REPORT Independent review report to the members of Interserve Plc Introduction We have reviewed the condensed set of financial statements in the half-yearly financial report of Interserve Plc for the six months ended 30 June 2015 which comprises the Condensed Consolidated Income Statement, the Condensed Consolidated Statement of Comprehensive Income, the Condensed Balance Sheet, the Condensed Consolidated Statement of Changes in Equity, the Condensed Consolidated Statement of Cash Flows and the related notes. We have read the other information contained in the halfyearly financial report which comprises only the Chairman's Statement and Business Review and considered whether it contains any apparent misstatements or material inconsistencies with the information in the condensed set of financial statements. This report is made solely to the Company’s members, as a body, in accordance with International Standard on Review Engagements (UK and Ireland) 2410, 'Review of Interim Financial Information performed by the Independent Auditor of the Entity'. Our review work has been undertaken so that we might state to the Company’s members those matters we are required to state to them in an independent review report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the Company and the Company’s members as a body, for our review work, for this report, or for the conclusion we have formed. Directors' responsibilities The half-yearly financial report is the responsibility of, and has been approved by, the directors. The directors are responsible for preparing the half-yearly financial report in accordance with the Disclosure and Transparency Rules of the United Kingdom's Financial Conduct Authority. As disclosed in note 2, the annual financial statements of the Group are prepared in accordance with International Financial Reporting Standards as adopted by the European Union. The condensed set of financial statements included in this half-yearly financial report has been prepared in accordance with International Accounting Standard 34, 'Interim Financial Reporting', as adopted by the European Union. Our responsibility Our responsibility is to express a conclusion on the condensed set of financial statements in the half-yearly financial report based on our review. Scope of review We conducted our review in accordance with International Standard on Review Engagements (UK and Ireland) 2410, 'Review of Interim Financial Information Performed by the Independent Auditor of the Entity'. A review of interim financial information consists of making enquiries, primarily of persons responsible for financial and accounting matters, and applying analytical and other review procedures. A review is substantially less in scope than an audit conducted in accordance with International Standards on Auditing (UK and Ireland) and consequently does not enable us to obtain assurance that we would become aware of all significant matters that might be identified in an audit. Accordingly, we do not express an audit opinion. Conclusion Based on our review, nothing has come to our attention that causes us to believe that the condensed set of financial statements in the half-yearly financial report for the six months ended 30 June 2015 is not prepared, in all material respects, in accordance with International Accounting Standard 34, 'Interim Financial Reporting', as adopted by the European Union and the Disclosure and Transparency Rules of the United Kingdom's Financial Conduct Authority. Grant Thornton UK LLP Auditor London 12 August 2015 15 INTERSERVE HALF-YEAR REPORT 2015 FINANCIAL STATEMENTS 16 Unaudited condensed consolidated income statement For the six months ended 30 June 2015 Six months ended 30 June 2015 Before exceptional items and amortisation of acquired intangible assets £million Exceptional items and amortisation of acquired intangible assets £million 1,804.4 – Six months ended 30 June 2014 Year ended 31 December 2014 Total £million Before exceptional items and amortisation of acquired intangible assets £million Exceptional items and amortisation of acquired intangible assets £million Total £million Before exceptional items and amortisation of acquired intangible assets £million 1,804.4 1,565.5 – 1,565.5 3,305.3 Exceptional items and amortisation of acquired intangible assets £million Total £million Continuing operations Revenue including share of associates and joint ventures Less: Share of associates and joint ventures Consolidated revenue Cost of sales (209.3) 1,595.1 (1,393.3) – – (209.3) 1,595.1 – (1,393.3) (190.7) – (190.7) (392.3) 1,374.8 – 1,374.8 2,913.0 (1,221.8) – (1,221.8) (2,583.7) – 3,305.3 – – (392.3) 2,913.0 – (2,583.7) Gross profit 201.8 – 201.8 153.0 – 153.0 329.3 – 329.3 Administration expenses (152.1) – (152.1) (106.0) – (106.0) (228.7) – (228.7) Amortisation of acquired intangible assets – (15.4) (15.4) – (10.2) (10.2) – (24.4) Exceptional items (note 4) – (2.8) (2.8) – (11.7) (11.7) – (19.8) (19.8) (152.1) (18.2) (170.3) (106.0) (21.9) (127.9) (228.7) (44.2) (272.9) Operating profit 49.7 (18.2) 31.5 47.0 (21.9) 25.1 100.6 (44.2) 56.4 Share of result of associates and joint ventures 10.6 10.6 6.7 – 6.7 16.6 – – – – Total administration expenses Amortisation of acquired intangible assets – – (0.1) (0.1) Total share of result of associates and joint ventures 10.6 (0.1) 10.5 6.7 Total operating profit 60.3 (18.3) 42.0 53.7 – 2.2 2.0 – Investment revenue 2.2 Finance costs (10.5) Profit before tax 52.0 Tax (charge)/credit (note 5) Profit for the period (10.5) (5.5) (18.3) 33.7 50.2 3.3 (4.4) (9.6) 44.3 (15.0) 29.3 43.8 (15.0) (7.7) – (21.9) – – – (0.1) (24.4) 16.6 (0.1) 6.7 16.6 (0.1) 16.5 31.8 117.2 (44.3) 72.9 2.0 5.0 (5.5) (16.0) (21.9) 28.3 106.2 4.3 (5.3) 40.6 (17.6) 28.8 38.0 (17.6) 0.5 2.6 29.3 40.6 – 5.0 – (16.0) (44.3) 61.9 (18.7) 6.7 (12.0) 23.0 87.5 (37.6) 49.9 20.4 83.0 (37.6) 45.4 2.6 4.5 23.0 87.5 Attributable to: Equity holders of the parent Non-controlling interests 0.5 44.3 – (15.0) Six months ended 30 June 2015 pence – (17.6) – (37.6) 4.5 49.9 Six months ended 30 June 2014 pence Year ended 31 December 2014 pence Earnings per share (note 7) Basic 19.9 14.7 32.2 Diluted 19.8 14.6 31.7 INTERSERVE HALF-YEAR REPORT 2015 FINANCIAL STATEMENTS 17 Unaudited condensed consolidated statement of comprehensive income For the six months ended 30 June 2015 Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million 29.3 23.0 49.9 Actuarial gains/(losses) on defined benefit pension schemes 30.9 (2.8) (15.7) Deferred tax on above items taken directly to equity (note 5) (6.2) 0.6 3.1 24.7 (2.2) (12.6) (8.9) (8.6) 12.8 1.8 (6.1) Profit for the period Items that will not be reclassified subsequently to profit or loss: Items that may be reclassified subsequently to profit or loss: Exchange differences on translation of foreign operations Gains/(losses) on cash flow hedging instruments (excluding joint ventures) Deferred tax on above items taken directly to equity (note 5) Net impact of Items relating to joint-venture entities Other comprehensive income/(expense) net of tax Total comprehensive income – – 5.6 (2.0) (9.5) (1.3) 11.6 (16.6) (16.0) 28.0 8.1 (18.2) 15.4 37.4 4.8 65.3 36.9 2.2 60.7 0.5 2.6 4.6 37.4 4.8 65.3 Attributable to: Equity holders of the parent Non-controlling interests INTERSERVE HALF-YEAR REPORT 2015 FINANCIAL STATEMENTS 18 Unaudited condensed consolidated balance sheet At 30 June 2015 30 June 2015 £million 30 June 2014 £million 31 December 2014 £million 401.4 Non-current assets Goodwill 425.2 387.1 Other intangible assets 100.7 115.3 123.1 Property, plant and equipment 206.5 171.7 195.3 Interests in joint-venture entities 38.0 22.9 42.7 Interests in associated undertakings 81.6 73.0 77.2 Retirement benefit surplus (note 11) 34.3 – – – 3.6 – 886.3 773.6 839.7 49.3 41.9 48.6 Trade and other receivables 775.3 690.9 679.4 Cash and deposits 108.2 120.7 82.1 932.8 853.5 810.1 1,819.1 1,627.1 1,649.8 Deferred tax asset Current assets Inventories Total assets Current liabilities Bank overdrafts Trade and other payables Current tax liabilities Short-term provisions Net current assets (8.1) (0.8) (5.5) (825.2) (769.9) (748.7) (2.7) (1.2) (1.0) (26.2) (24.1) (29.2) (862.2) (796.0) (784.4) 70.6 57.5 25.7 Non-current liabilities (397.2) (362.2) (344.7) Trade and other payables (17.2) (13.8) (14.8) Long-term provisions (40.7) (26.1) (19.5) Borrowings Retirement benefit obligation (note 11) Deferred tax liabilities Total liabilities Net assets (7.0) (0.5) - (4.8) (2.0) (462.1) (402.6) (385.8) (1,324.3) (1,198.6) (1,170.2) 494.8 428.5 479.6 Equity Share capital Share premium account Capital redemption reserve Merger reserve 14.5 14.4 14.4 116.5 115.3 115.3 0.1 0.1 0.1 121.4 121.4 121.4 Hedging and revaluation reserve 11.9 (5.0) 19.5 Translation reserve 26.1 13.7 35.0 Investment in own shares (3.0) (2.7) (3.0) Retained earnings 195.4 160.1 165.3 Equity attributable to equity holders of the parent 482.9 417.3 468.0 11.9 11.2 11.6 494.8 428.5 479.6 Non-controlling interests Total equity INTERSERVE HALF-YEAR REPORT 2015 FINANCIAL STATEMENTS 19 Unaudited condensed consolidated statement of changes in equity For the six months ended 30 June 2015 Share Share capital premium £million £million Capital redemption reserve £million Merger reserve1 £million Hedging and revaluation reserve2 £million Translation reserve £million Investment in own shares3 £million Noncontrolling interests £million Total £million 370.3 12.9 115.0 0.1 49.0 2.4 22.3 Profit for the period - - - - - - Other comprehensive income - - - - (7.4) Total comprehensive income - - - - (7.4) Dividends paid (note 6) - - - - - - 1.5 0.3 - 72.4 - - - - 74.2 - 74.2 - - - - - - 0.2 0.3 0.5 - 0.5 Balance at 31 December 2013 Shares issued Company shares used to settle share-based payments (2.9) Retained earnings £million Attributable to equity holders of the parent £million 161.6 360.4 9.9 - 20.4 20.4 2.6 (8.6) - (2.2) (18.2) (8.6) - 18.2 2.2 2.6 4.8 - (20.8) (20.8) (1.3) (22.1) - 23.0 (18.2) - - - - - - - 0.8 0.8 Transactions with owners 1.5 0.3 - 72.4 - - 0.2 (19.7) 54.7 (1.3) 53.4 Balance at 30 June 2014 (2.7) Share-based payments (5.0) 13.7 - 0.8 14.4 115.3 0.1 121.4 160.1 417.3 11.2 428.5 Profit for the period - - - - - - - 25.0 25.0 1.9 26.9 Other comprehensive income - - - - 24.5 21.3 - (12.3) 33.5 0.1 33.6 Total comprehensive income - - - - 24.5 21.3 - 12.7 58.5 2.0 60.5 Dividends paid (note 6) - - - - - - - (10.7) (10.7) (1.6) (12.3) Purchase of Company shares - - - - - - (1.3) Company shares used to settle share-based payments - - - - - - 1.0 Share-based payments - - - - - - - Transactions with owners - - - - - - (0.3) (3.0) 14.4 115.3 0.1 121.4 19.5 35.0 Profit for the period - - - - - - Other comprehensive income - - - - (7.6) Total comprehensive income - - - - (7.6) Dividends paid (note 6) - - - - - Balance at 31 December 2014 (1.3) - (1.3) (0.4) 0.6 - 0.6 3.6 3.6 - (7.5) (7.8) (1.6) 3.6 (9.4) 165.3 468.0 11.6 479.6 - 28.8 28.8 0.5 29.3 (8.9) - 24.6 8.1 - 8.1 (8.9) - 53.4 36.9 0.5 37.4 - - (22.2) (22.2) (0.2) (22.4) 0.1 1.2 - - - - - Company shares used to settle share-based payments - - - - - - - Share-based payments - - - - - - - Shares issued - Transactions with owners 0.1 1.2 - - - - Balance at 30 June 2015 14.5 116.5 0.1 121.4 11.9 26.1 (3.0) (1.1) 1.3 - - - (1.1) - 1.3 (1.1) (23.3) (22.0) (0.2) (22.2) 195.4 482.9 11.9 494.8 1 The £121.4 million merger reserve represents £16.4 million premium on the shares issued on the acquisition of Robert M. Douglas Holdings Plc in 1991, £32.6 million premium on the shares issued on the acquisition of MacLellan Group Plc in 2006 and £72.4 million premium on the shares placed on the acquisition of Initial Facilities in 2014. 2 The hedging and revaluation reserve includes £16.1 million relating to the revaluation of available-for-sale financial assets within the joint ventures (£27.6 million at December 2014 and £5.4 million at 30 June 2014). 3 The investment in own shares reserve represents the cost of shares in Interserve Plc held by the trustees of the How Group, Bandt and Interserve Employee Benefit Trusts. The market value of these shares at 30 June 2015 was £5.5 million (£4.8 million at 31 December 2014 and £6.0 million at 30 June 2014). INTERSERVE HALF-YEAR REPORT 2015 FINANCIAL STATEMENTS 20 Unaudited condensed consolidated statement of cash flows For the six months ended 30 June 2015 Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million 42.0 31.8 72.9 15.4 10.2 24.4 1.4 1.2 3.7 20.0 17.6 35.6 0.5 0.5 1.4 (8.1) (10.1) (18.2) (10.5) (6.7) (16.5) Operating activities Total operating profit Adjustments for: Amortisation of acquired intangible assets Amortisation of capitalised software development Depreciation of property, plant and equipment Other non-cash exceptional items Pension payments in excess of income statement charge Share of results of associates and joint-venture entities (Credit)/Charge relating to share-based payments (1.0) 1.0 3.4 Gain on disposal of plant and equipment – hire fleet (6.6) (5.2) (12.1) Gain on disposal of plant and equipment – other Operating cash flows before movements in working capital (0.1) 53.0 (0.1) 40.2 (0.1) 94.5 Increase in inventories (1.7) (8.5) (13.4) Increase in receivables (99.0) (96.2) (73.6) Increase in payables 80.3 68.2 33.7 Cash generated by operations before changes in hire fleet 32.6 3.7 41.2 (20.4) (25.0) (47.0) 8.4 7.5 16.7 Cash generated by operations 20.6 (13.8) 10.9 Taxes paid (2.7) (6.7) (10.2) Net cash from/(used in) operating activities 17.9 (20.5) 0.7 Capital expenditure – hire fleet Proceeds on disposal of plant and equipment – hire fleet Investing activities Interest received 2.2 2.0 4.7 Dividends received from associates and joint ventures 4.5 4.8 17.8 Proceeds on disposal of plant and equipment - non-hire fleet 0.5 0.1 0.9 Capital expenditure – non-hire fleet Purchase of business Investment in joint-venture entities Receipt of loan repayment – Investments Net cash generated in investing activities (17.4) (4.1) (14.3) (7.5) (24.9) (226.5) (243.7) (3.1) (10.4) 0.3 0.3 (229.9) (255.3) INTERSERVE HALF-YEAR REPORT 2015 FINANCIAL STATEMENTS 21 Unaudited condensed consolidated statement of cash flows continued For the six months ended 30 June 2015 Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million Financing activities Interest paid (10.5) (5.4) (16.0) Dividends paid to equity shareholders (22.2) (20.8) (31.5) Dividends paid to minority shareholders Proceeds from issue of shares and exercise of share options (0.2) 1.3 (1.3) (2.9) 74.2 75.2 Purchase of own shares – – Proceeds from US private placement – 207.2 207.2 52.5 65.0 47.5 Increase in bank loans Movement in obligations under finance leases – (0.1) (1.3) (0.1) Net cash used in financing activities 20.9 318.8 278.1 Net increase in cash and cash equivalents 24.5 68.4 23.5 Cash and cash equivalents at beginning of period 76.6 52.3 52.3 Effect of foreign exchange rate changes (1.0) (0.8) Cash and cash equivalents at end of period 0.8 100.1 119.9 76.6 108.2 120.7 82.1 Cash and cash equivalents comprise Cash and deposits Bank overdrafts (8.1) 100.1 (0.8) 119.9 (5.5) 76.6 Reconciliation of net cash flow to movement in net debt Net increase in cash and cash equivalents Proceeds from US private placement Increase in bank loans Movement in obligations under finance leases Change in net debt resulting from cash flows 24.5 – (52.5) – (28.0) 68.4 23.5 (207.2) (207.2) (65.0) (47.5) 0.1 (203.7) Effect of foreign exchange rate changes (1.0) (0.8) Change in net debt during the period (29.0) (204.5) 0.1 (231.1) 0.8 (230.3) Net debt – opening (268.9) (38.6) (38.6) Net debt – closing (297.9) (243.1) (268.9) INTERSERVE HALF-YEAR REPORT 2015 NOTES TO THE FINANCIAL STATEMENTS Notes to the unaudited interim financial statements For the six months ended 30 June 2015 1. General information Interserve Plc (the Company) is a company incorporated in the United Kingdom. The half-year results and condensed consolidated financial statements for the six months ended 30 June 2015 (the interim financial statements) comprise the results of the Company and its subsidiaries (together referred to as the Group) and the Group's interest in joint ventures and associates. The directors have considered the Group's financial position with reference to latest forecasts and the actual performance for the half-year period. Whilst the current economic environment continues to be uncertain, the directors believe that the Group has adequate resources to continue in operational existence for the foreseeable future, noting in particular that: the majority of the Group's revenue is derived from long-term contracts; the Group had visibility of £2.0 billion of work scheduled for 2016 at the balance sheet date; and the Group has access to committed debt facilities of $350 million with a weighted average maturity of nine years and £300 million until at least 2019. Accordingly, the Group continues to adopt the going concern basis in preparing the interim financial statements. A copy of the statutory accounts for the year ended 31 December 2014 has been delivered to the Registrar of Companies. The auditors' report on those accounts was unqualified and did not contain statements made under sections 498(2) or (3) of the Companies Act 2006. The interim financial statements for the six months ended 30 June 2015 have been reviewed by Grant Thornton UK LLP but have not been audited (see page 15). 2. Accounting policies and principal risks The interim financial statements have been prepared in accordance with IAS 34 Interim financial reporting, the recognition and measurement criteria of International Financial Reporting Standards (IFRSs) as adopted by the European Union and the disclosure requirements of the Listing Rules. The financial information set out in this interim report does not constitute statutory accounts as defined in section 434 of the Companies Act 2006. The interim financial statements do not include all information required for full annual financial statements and should be read in conjunction with the Annual Report and Financial Statements for the year ended 31 December 2014. The accounting policies and methods of computation followed in the interim financial statements are consistent with those published in the Group's Annual Report and Financial Statements for the year ended 31 December 2014 and which are available on the Group's website at www.interserve.com. In addition, the accounting policies used are consistent with those that the directors intend to use in the Annual Report and Financial Statements for the year ending 31 December 2015. Taxes on income in the interim period are accrued using the tax rate that would be applicable to expected total annual earnings. With effect from 1 January 2015, the Company will prepare its financial statements in accordance with Financial Reporting Standard (FRS) 101 – Reduced disclosure framework. The application of FRS 101 is not expected to have a significant impact on the Company. At the date of authorisation of these interim financial statements the following standards and interpretations were in issue but not yet effective, and therefore have not been applied in these interim financial statements: IFRS 9 Financial instruments The impact of the sections of IFRS 9 currently issued will result in the Group's project finance interests that are currently treated by the joint-venture companies as being available-for-sale, being treated as a debt carried at 'fair value through profit or loss' or 'amortised cost'. As a result, movements in the fair value will no longer be taken to 'other comprehensive income'. IFRS 15 Revenue from contracts with customers The new standard will replace IAS 18 Revenue and IAS 11 Construction contracts. It will become effective for accounting periods on or after 1 January 2017, at the earliest. In advance of its adoption, the Group will conduct a systematic review of all existing major contracts to ensure that the impact and effect of the new standard is fully understood, and changes to the current accounting procedures are highlighted and acted upon. Any impact is neither known nor possible to estimate at this time. Except for IFRS 9 and IFRS 15 noted above, the directors do not currently anticipate that the adoption of any other standard and interpretation that has been issued but is not yet effective will have a material impact on the financial statements of the Group in future periods. In the directors' view, there have been no changes to the principal risks and uncertainties facing the Group from those described on pages 30 and 31 of the Group's Annual Report and Financial Statements for the year ended 31 December 2014. The directors expect that the Group's profits will continue to be weighted to the second half. 22 INTERSERVE HALF-YEAR REPORT 2015 NOTES TO THE FINANCIAL STATEMENTS 23 Notes to the unaudited interim financial statements continued For the six months ended 30 June 2015 3. Business and geographical segments (a) Business segments The Group is organised into three operating divisions, as set out below. Information reported to the Executive Board for the purposes of resource allocation and assessment of segment performance is based on the products and services provided. • S upport Services: provision of outsourced support services to public- and private-sector clients, both in the UK and internationally. • Construction: design, construction and maintenance of buildings and infrastructure, both in the UK and internationally. • Equipment Services: design, hire and sale of formwork, falsework and associated access equipment. Costs of central services, including those relating to managing our PFI investments and central bidding activities, are shown in "Group Services". Revenue including share of associates and joint ventures Support Services – UK Support Services – International Support Services Construction – UK Construction – International Construction Consolidated revenue Result Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million 963.2 102.6 1,065.8 866.3 76.1 942.4 1,786.0 157.2 1,943.2 933.1 74.2 1,007.3 808.5 58.7 867.2 1,679.9 117.5 1,797.4 40.0 4.0 44.0 33.9 3.2 37.1 81.4 7.4 88.8 500.7 130.3 631.0 432.6 99.4 532.0 970.7 207.9 1,178.6 500.7 – 500.7 432.6 – 432.6 970.7 – 970.7 5.3 4.9 10.2 8.0 4.3 12.3 15.4 10.8 26.2 90.9 24.3 (24.1) 1,565.5 195.5 46.7 (58.7) 3,305.3 104.2 4.6 (21.7) 1,595.1 90.9 8.2 (24.1) 1,374.8 195.5 8.1 (58.7) 2,913.0 18.6 (12.5) 60.3 (15.5) (2.8) 42.0 2.2 (10.5) 33.7 (4.4) 29.3 14.0 (9.7) 53.7 (10.2) (11.7) 31.8 2.0 (5.5) 28.3 (5.3) 23.0 26.6 (24.4) 117.2 (24.5) (19.8) 72.9 5.0 (16.0) 61.9 (12.0) 49.9 104.2 25.1 (21.7) 1,804.4 Amortisation of acquired intangible assets Exceptional items Total operating profit Investment revenue Finance costs Profit before tax Tax charge Profit after tax Equipment Services Group Services Inter-segment elimination Net assets/(liabilities) Support Services – UK Support Services – International Support Services Construction – UK Construction – International Construction Equipment Services Group Services, goodwill and acquired intangible assets Net debt Net assets (excluding non-controlling interests) 30 June 2015 £million 30 June 2014 £million 31 December 2014 £million 39.4 51.1 90.5 28.6 51.1 79.7 52.7 62.6 115.3 (64.2) 53.7 (10.5) (83.9) 46.5 (37.4) (107.2) 50.8 (56.4) 191.8 271.8 509.0 780.8 (297.9) 482.9 170.8 213.1 447.3 660.4 (243.1) 417.3 190.1 249.0 487.9 736.9 (268.9) 468.0 INTERSERVE HALF-YEAR REPORT 2015 NOTES TO THE FINANCIAL STATEMENTS 24 Notes to the unaudited interim financial statements continued For the six months ended 30 June 2015 3. Business and geographical segments continued (b) Geographical segments The Support Services and Construction divisions are located in the United Kingdom and in the Middle East. Equipment Services has operations in all of the geographic segments listed below. The table below provides an analysis of the Group’s sales by geographical market, irrespective of the origin of the goods/services. Revenue including share of associates and joint ventures Six months ended 30 June 2015 £million United Kingdom Rest of Europe Middle East & Africa Australasia Far East Americas Group Services Inter-segment elimination 1,441.6 21.9 298.5 12.1 13.0 13.9 25.1 (21.7) 1,804.4 Six months ended 30 June 2014 £million 1,296.5 15.7 214.5 15.5 10.0 13.1 24.3 (24.1) 1,565.5 Consolidated revenue Year ended 31 December 2014 £million 2,741.0 42.5 454.1 31.4 21.3 27.0 46.7 (58.7) 3,305.3 Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million 1,411.5 21.9 139.8 12.1 13.0 13.9 4.6 (21.7) 1,595.1 1,238.7 15.7 97.7 15.5 10.0 13.1 8.2 (24.1) 1,374.8 Year ended 31 December 2014 £million 2,634.9 42.5 206.5 31.4 21.3 27.0 8.1 (58.7) 2,913.0 Total operating profit Six months ended 30 June 2015 £million United Kingdom Rest of Europe Middle East & Africa Australasia Far East Americas Group Services Amortisation of acquired intangible assets Exceptional items 46.1 (0.5) 22.0 1.4 4.8 (1.0) (12.5) 60.3 (15.5) (2.8) 42.0 Six months ended 30 June 2014 £million Year ended 31 December 2014 £million 43.7 (0.6) 14.9 2.7 3.0 (0.3) (9.7) 53.7 (10.2) (11.7) 98.8 (0.3) 32.1 5.7 5.8 (0.5) (24.4) 117.2 (24.5) (19.8) 31.8 72.9 Non-current assets United Kingdom Rest of Europe Middle East & Africa Australasia Far East Americas Group Services, goodwill and acquired intangible assets Retirement benefit surplus Deferred tax asset Total non-current assets 30 June 2015 £million 30 June 2014 £million 31 December 2014 £million 96.1 3.3 164.6 13.6 11.8 25.9 536.7 852.0 34.3 – 886.3 102.3 4.3 140.0 14.8 10.2 20.1 478.3 770.0 – 3.6 773.6 103.2 4.0 153.2 15.7 12.1 24.5 527.0 839.7 – – 839.7 INTERSERVE HALF-YEAR REPORT 2015 NOTES TO THE FINANCIAL STATEMENTS 25 Notes to the unaudited interim financial statements continued For the six months ended 30 June 2015 4. Exceptional items Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million Transaction costs on acquisitions (0.2) (7.6) (8.2) Integration costs on acquisitions (2.1) (3.6) (10.2) Earnout arrangements on the acquisition of Paragon Management UK Ltd (0.5) (0.5) (1.4) Exceptional items (2.8) (11.7) (19.8) 5. Taxation Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million Current tax – UK 1.2 0.5 2.8 Current tax – overseas 3.2 2.0 4.3 – 2.8 4.9 4.4 5.3 12.0 4.4 5.3 11.9 – – 0.1 A 4.4 5.3 12.0 B Deferred tax A Tax charge before prior period adjustments and changes in rates Prior period adjustments Profit before tax 23.4 29.2 53.6 Non-tax-deductible transaction costs (0.2) (7.6) (8.2) Group share of profit after tax of associates and joint ventures 10.5 6.7 16.5 33.7 28.3 61.9 18.8% 18.2% 22.4% Subsidiary undertakings’ profit before tax Effective tax, excluding one-offs, on subsidiary profits before tax A/B In addition to the income tax charged to the income statement, the following deferred tax charges/(credits) have been recorded directly in equity in the period: Six months ended 30 June 2015 £million Tax on actuarial gains/(losses) on defined benefit pension schemes Tax on the intrinsic value of share-based payments 6.2 – 6.2 Six months ended 30 June 2014 £million (0.6) – (0.6) Year ended 31 December 2014 £million (3.1) 2.0 (1.1) INTERSERVE HALF-YEAR REPORT 2015 NOTES TO THE FINANCIAL STATEMENTS 26 Notes to the unaudited interim financial statements continued For the six months ended 30 June 2015 6. Dividends Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million 14.7 – 20.8 20.8 7.5 – – 10.7 15.5 22.2 – – 22.2 20.8 31.5 Dividend per share pence Final dividend for the year ended 31 December 2013 Interim dividend for the year ended 31 December 2014 Final dividend for the year ended 31 December 2014 Amount recognised as distribution to equity holders in the period The 2015 interim dividend of 7.9p per share, amounting to £11.5 million, was approved by the directors on 12 August 2015 and has therefore not been included as a liability as at 30 June 2015. 7. Earnings per share The calculation of earnings per share is based on the following data: Earnings Net profit attributable to equity holders of the parent (for basic and basic diluted earnings per share) Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million 28.8 20.4 45.4 Adjustments: Exceptional items Amortisation of acquired intangibles 2.8 11.7 19.8 15.5 10.2 24.5 Tax effect of above adjustment (3.3) Headline earnings (for headline and headline diluted earnings per share) 43.8 38.0 83.0 Six months ended 30 June 2015 Number thousand Six months ended 30 June 2014 Number thousand Year ended 31 December 2014 Number thousand 144,662 138,318 141,137 1,079 1,487 2,110 145,741 139,805 143,247 Six months ended 30 June 2015 pence Six months ended 30 June 2014 pence Year ended 31 December 2014 pence Weighted average number of shares Weighted average number of ordinary shares for the purposes of basic and headline earnings per share (4.3) (6.7) Effect of dilutive potential ordinary shares: Share-based payments Weighted average number of ordinary shares for the purposes of basic and headline diluted earnings per share Earnings per share Basic earnings per share 19.9 14.7 32.2 Diluted basic earnings per share 19.8 14.6 31.7 Headline earnings per share 30.3 27.5 58.8 Diluted headline earnings per share 30.1 27.2 57.9 INTERSERVE HALF-YEAR REPORT 2015 NOTES TO THE FINANCIAL STATEMENTS 27 Notes to the unaudited interim financial statements continued For the six months ended 30 June 2015 8. Acquisitions 2014 acquisitions of Initial Facilities and esg During 2014, the Group acquired Initial Facilities and esg, and the fair value of the assets acquired were provisionally assessed at that time and reported in the 2014 Annual Report. Since the year end, these provisional assessments have been updated by £19.7 million to reflect the impact of loss-making contracts on which constructive and legal obligations existed at the time of the acquisitions of Initial Facilities and esg respectively. Initial Facilities £million Assets acquired esg £million 6.6 3.2 Intangible assets 87.8 13.2 Cash balances 25.3 4.5 Property, plant and equipment 3.3 - Trade and other receivables 107.7 5.2 Trade and other payables (96.8) (13.4) Provisions (22.6) (11.1) Deferred tax (15.6) (2.4) Net assets/(liabilities) 95.7 Inventories (0.8) Goodwill 150.0 26.5 Consideration 245.7 25.7 Net cash outflow on acquisition 220.4 21.2 9. Financial assets/(liabilities) held at fair value Trade and other receivables, trade and other payables and long-term borrowings are held at amortised cost. The directors consider these values to approximate their fair values. The interest rate and foreign exchange hedges are held at fair value at each balance sheet date. Classification of financial assets/(liabilities) held at fair value according to the definitions set out in IFRS 7 Paragraph 27: 30 June 2015 £million Level 2 7.0 30 June 2014 £million (6.4) 31 December 2014 £million 5.3 Derivatives used for hedging financial liabilities are considered to be within the grouping referred to as Level 2. Their fair values are calculated based on the valuation models operated by the relevant counterparty bank, based on market interest rates in force on the date of valuation. The Level 2 financial derivatives are classified within trade and other payables. No financial instruments have been transferred between levels during the period. INTERSERVE HALF-YEAR REPORT 2015 NOTES TO THE FINANCIAL STATEMENTS 28 Notes to the unaudited interim financial statements continued For the six months ended 30 June 2015 10. Share capital At 1 January Equity placing Share awards issued At the end of the period Six months ended 30 June 2015 Shares thousand Six months ended 30 June 2014 Shares thousand Year ended 31 December 2014 Shares thousand 143,918 129,054 129,054 - 12,898 12,898 1,290 1,957 1,966 145,208 143,909 143,918 11. Defined benefit retirement schemes The following table sets out the key IAS 19 assumptions used to assess the present value of the defined benefit obligation. Six months ended 30 June 2015 Six months ended 30 June 2014 Year ended 31 December 2014 Significant actuarial assumptions Retail prices index 3.30% pa 3.30% pa 3.10% pa Discount rate 3.80% pa 4.30% pa 3.60% pa Consumer prices index 2.30% pa 2.30% pa 2.10% pa Pension increases in payment: 3.10%/3.30% 3.20%/3.20% 3.00%/3.10% Fixed 5% 5.00% 5.00% 5.00% 3% or RPI if higher (capped at 5%) 3.70% 3.70% 3.60% 2.30 – 2.80% pa 2.30 – 2.80% pa 2.10 – 2.60% pa LPI/RPI General salary increases The amount included in the balance sheet arising from the Group’s obligations in respect of the various pension schemes is as follows: 30 June 2015 £million Present value of defined benefit obligation Fair value of schemes’ assets (Asset)/Liability recognised in the balance sheet 30 June 2014 £million 31 December 2014 £million 910.1 851.4 924.9 (944.4) (850.9) (920.1) (34.3) 0.5 4.8 Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million Employer’s part of current service cost 4.0 4.0 8.0 Administration costs 1.2 1.1 Bulk transfer – – (0.1) Net interest (income)/expense – 0.1 (0.3) 5.2 5.2 9.2 The amounts recognised in the income statement are as follows: Total expense recognised in the income statement 1.6 Actuarial gains and losses are recognised in full in the period in which they occur. They are recognised directly in equity and presented in the statement of comprehensive income. The Group has assessed that no further liability arises under IFRIC 14 IAS 19 – The limit on a defined benefit asset, minimum funding requirements and their interaction – on the basis that the scheme rules allow the Company an unconditional right to refunds, as a result of the Trustees not having a unilateral power to wind up the scheme and assuming the gradual settlement of plan liabilities over time until all members have left the scheme. INTERSERVE HALF-YEAR REPORT 2015 NOTES TO THE FINANCIAL STATEMENTS 29 Notes to the unaudited interim financial statements continued For the six months ended 30 June 2015 12. Reconciliation of non-statutory measures The Group uses a number of key performance indicators to monitor the performance of its business. This note reconciles these key performance indicators to individual lines in the financial statements. (a) Headline pre-tax profit Profit before tax Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million 33.7 28.3 61.9 24.4 Adjusted for: 15.4 10.2 Share of associates’ amortisation of acquired intangible assets 0.1 - 0.1 Exceptional items 2.8 11.7 19.8 52.0 50.2 106.2 Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million Amortisation of acquired intangible assets Headline pre-tax profit (b) Operating cash flow Cash generated by operations 20.6 (13.8) 10.9 Adjusted for: Pension contributions in excess of income statement charge 8.1 10.1 18.2 Exceptional items cash impact 2.3 11.2 18.4 Proceeds on disposal of plant and equipment - non-hire fleet 0.5 0.1 0.9 (17.4) (7.5) (24.9) 14.1 0.1 23.5 Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million 14.1 0.1 23.5 Capital expenditure - non-hire fleet Operating cash flow (c) Free cash flow Operating cash flow Adjusted for: Pension contributions in excess of income statement charge (8.1) (10.1) (18.2) Taxes paid (2.7) (6.7) (10.2) Dividends received from associates and joint ventures 4.5 4.8 17.8 Interest received 2.2 2.0 4.7 (10.5) (5.4) (16.0) (1.0) (0.8) 0.8 (1.5) (16.1) 2.4 Interest paid Effect of foreign exchange rate change Free cash flow INTERSERVE HALF-YEAR REPORT 2015 NOTES TO THE FINANCIAL STATEMENTS 30 Notes to the unaudited interim financial statements continued For the six months ended 30 June 2015 12. Reconciliation of non-statutory measures continued (d) Operating cash conversion Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million Operating cash flow 14.1 0.1 23.5 Operating profit, before exceptional items and amortisation of acquired intangible assets 49.7 47.0 100.6 28.4% 0.2% 23.4% 74.8 118.2 123.0 Current period operating cash conversion Three-year rolling operating cash flow Three-year rolling operating profit, before exceptional items and amortisation of acquired intangible assets 249.9 192.5 223.0 Operating cash conversion, three-year rolling average 29.9% 61.4% 55.2% Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million 14.1 0.1 23.5 (e) Gross operating cash conversion Operating cash flow 4.5 4.8 17.8 Gross operating cash flow 18.6 4.9 41.3 Dividends received from associates and joint ventures Operating profit, before exceptional items and amortisation of acquired intangible assets 49.7 47.0 100.6 Share of result of associates and joint ventures, before exceptional items and amortisation of acquired intangible assets 10.6 6.7 16.6 Total operating profit, before exceptional items and amortisation of acquired intangible assets 60.3 53.7 117.2 30.8% 9.1% 35.2% Three-year rolling gross operating cash flow 119.9 162.3 174.3 Three-year rolling total operating profit, before exceptional items and amortisation of acquired intangible assets 306.7 257.2 282.3 Gross operating cash conversion, three-year rolling average 39.1% 63.1% 61.7% Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million 1,595.1 1,374.8 2,913.0 209.3 190.7 392.3 1,804.4 1,565.5 3,305.3 Six months ended 30 June 2015 £million Six months ended 30 June 2014 £million Year ended 31 December 2014 £million 60.3 53.7 117.2 1,804.4 1,565.5 3,305.3 3.3% 3.4% 3.5% Current period gross operating cash conversion (f) Gross revenue Consolidated revenue Share of revenue of associates and joint ventures Gross revenue (g) Operating margins Total operating profit, before exceptional items and amortisation of acquired intangible assets Gross revenue Total operating margin INTERSERVE HALF-YEAR REPORT 2015 DIRECTORS AND ADVISERS 31 Directors and advisers Chairman Registered office Norman Blackwell (Lord Blackwell)1A 3 Interserve House Ruscombe Park Twyford Reading Berkshire RG10 9JU Executive directors Adrian Ringrose1 – Chief Executive Tim Haywood – Group Finance Director Steven Dance Bruce Melizan Dougie Sutherland Non-executive directors Anne Fahy 1 2A 3 Russell King 1 2 3 4 Keith Ludeman 1 2 3A Nick Salmon 1 2 3 1 Member of the Nomination Committee 1A Chairman of the Nomination Committee 2 Member of the Audit Committee 2A Chairman of the Audit Committee 3 Member of the Remuneration Committee 3A Chairman of the Remuneration Committee 4 Senior Independent Director Group Company Secretary Trevor Bradbury T +44 (0)118 932 0123 F +44 (0)118 932 0206 info@interserve.com www.interserve.com Registered number 88456 Registrar and share transfer office Capita Asset Services The Registry 34 Beckenham Road Beckenham Kent BR3 4TU T: +44 (0)20 8639 3399 F: +44 (0)1484 600911 shareholderenquiries@capita.co.uk www.capitashareportal.com Auditors Grant Thornton UK LLP Stockbrokers J.P. Morgan Cazenove Limited Numis Securities Limited Lawyers Ashurst LLP REGISTERED OFFICE Interserve Plc Interserve House Ruscombe Park Twyford Reading Berkshire RG10 9JU T. +44 (0)118 932 0123 F. +44 (0)118 932 0206 E. info@interserve.com www.interserve.com