Camping in Europe - The Essentials

Camping
in Europe The Essentials
independent
independent
The aim of this guide is to assist you with some of the more important
aspects of travelling and holidaying in Europe. It is essential that you take
time to read it well before departure, particularly the section headed
Preparing for Your Holiday and the Check List of Items to Take. Some useful
addresses, telephone numbers and websites of the various tourist boards
are also included so that you can obtain additional information about the
country and region you are visiting. During the peak season, most campsites
employ receptionists who speak some English. They will be able to help
you with information about their own site and the services on offer in
their region, for example the nearest hypermarket and nearest beach. They
are usually happy to recommend their local tourist attractions as well as
restaurants suitable for both families and couples. The owners of the smaller
sites particularly enjoy contact with their British customers.
Whilst every effort has been taken to ensure that the information given in
this guide is accurate and up to date we do not accept any responsibility for
any changes which may arise.
Beynac, Dordogne
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Contents
Page No
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5
8
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12
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16
18
Preparing for Your Holiday
Check List of Things to Take
Taking your dog abroad
Motoring in Europe
The Ferry
Taking Your Caravan to Europe
Campsite Safety Information
Arriving and staying on site
Campsite Services and Facilities
The websites indicated for each country are well worth accessing to get more specific information
about the region.
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Preparing for Your Holiday
New Law re Breathalysers in France
Please be aware there is a new law coming in to force from 1st July 2012 that makes it COMPULSORY
for all motorists in FRANCE to carry a single use breathalyser. We advise that if you are travelling to
(or through) France you should carry at least two disposable breathalysers in order to comply with
this new law. The breathalysers you purchase must comply to French regulations and will carry the
‘French certification mark’ ‘NF’. These should be purchased prior to departure in the UK but can also
be purchased on the ferry, in most French supermarkets, service/petrol stations or chemists. You could
receive an on-the-spot fine if you cannot produce this product when asked.
Insurance
Check the details of all your insurance cover before you leave. Remember that most travel insurance
policies have a limit of £200/£250 on individual items. Your home contents policy will normally cover you
for valuables and expensive camping equipment. All sites have a valuables deposit box at reception.
It is essential that you take out a personal insurance policy to cover you for any unforseen circumstances
such as cancellation, travel delays and most especially hospitilisation benefits that are not fully covered
by the EHIC ( the former E111 form). An air ambulance can cost as much as £5,000. Car and caravan/
trailer breakdown insurance is also strongly recommended.
The Green Card. It is rarely printed on a card and isn’t usually green. This is still highly recommended
although no longer obligatory for those travelling in EC countries. It is, however, essential for nonEEC countries like Switzerland and Croatia. Unfortunately some British insurers only give minimum
third party cover abroad, unless you take it out. Most insurance companies no longer charge for this,
although some may make a charge of between £15 - £25, and if taking a caravan or trailer, make sure
that the card is endorsed accordingly. This extends your comprehensive insurance cover to the continent.
To allow for any unexpected delays, give a later return date than planned which normally involves no
extra cost.
Passports
Ensure that your passport is valid. If you do not have one or your previous one has expired, apply for
one at least one month before departure. Forms are available from the Post Office, and on line at:
www.ips.gov.uk or telephone 0870 521 0410 for further advice.
Passports for children All children now have to have their own passports. This includes new-born
babies and all children up to the age of 16. Children who are already included on an existing passport
may continue to travel with the passport holder until the age of 16. Prices for all passports increase
each year so please check the exact amount to be paid online. A Fast track service, guaranteed delivery
within one week and Premium service, same day delivery are also available at a much higher price.
Please contact the Passport Office Information service telephone 0300 222 0000 or visit their website
for further details. Make a note of the number, date and place of issue in a separate place, in case of
loss. If you do not hold a British Passport, check any visa requirements with the Embassy of the country
you intend to visit. If you lose your passport be sure to obtain a “declaration of loss” from the local
police.
European Health Insurance Card
The EUROPEAN HEALTH INSURANCE CARD (EHIC) is the size of a credit card and each member of
the family has to have their own card. The EHIC entitles all UK residents to reduced cost (sometimes
free) health care, if it becomes necessary when travelling in most European countries. It is valid in all the
countries in our brochure except Croatia. The EHIC is issued by the Prescription and Pricing Authority
and is free of charge. The quickest way to get an EHIC is to apply online at www.dh.gov.uk/travellers
and you should receive it within 7 days. You can apply for your spouse/partner and any children up to
age of 16 (or 19 if they are in full time education) at the same time as applying for your own. You will
need to have the following information to hand for everyone you are applying for:
- name and date of birth
- NHS or National Insurance number (CHI no.in Scotland and Health & Care
no.in N.Ireland)
You can also apply by telephone by calling 0845 606 2030 and it will be delivered within 10 days, or
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pick up a form from the Post Office. If you lose your EHIC, or it is stolen, you will need to apply for a
replacement by phone or by post. When your EHIC expires, you can renew it online, by telephone or
by post. You can renew it no more than six months prior to its expiry date. If the details on your card
change - e.g. if you change your name because you get married or divorced - call the EHIC enquiries
line on 0845 605 0707 or write to the EHIC Enquiries service.
The EHIC is normally valid for three to five years and covers any medical treatment that becomes
necessary during your trip, because of either illness or an accident. The card gives access to stateprovided medical treatment only, and you will be treated on the same basis as an “insured” person
living in the country you are visiting. Remember, this might not cover all the things you’d expect to
get free of charge from the NHS in the UK. You may have to make a contribution to the cost of your
care. If you have to go to hospital, 75 - 100% of the expenses may be exempt. Also the hospital will
usually invoice the Insurance Company direct for the balance if you show them your holiday insurance
certificate.
The EHIC cover never includes the cost of repatriating a patient and therefore should be treated as
additional rather than substitute cover. You are therefore advised to take out comprehensive private
insurance for visits to all countries, regardless of whether you are covered by your EHIC.
Camping Indemnity Card
Although this is not essential, we strongly recommend that you take one with you, as it is another
document giving proof of identity and can be left at the site reception instead of your passport. If you
have taken out personal & vehicle insurance at Plus level with Eurocamp Independent or Select Sites,
this will be forwarded to you automatically. Alternatively, you can purchase a card from us for £8.50
Currency
The currency in nearly all Western European countries is euros. Only Britain, Switzerland and Croatia still
use their own currencies. Euro Coins: €1, €2 + 50, 20, 10, 5, 2, & 1 cent pieces. Euro Notes - there
are 7 denominations in various sizes and colours: 500, 200, 100, 50, 20, 10 and 5.
Taking Money With You
Take enough local currency to cover emergencies and see you through the first few days (for motorway
tolls, food etc.) as banking hours vary from country to country. Although the foreign departments of
many banks can provide foreign cash for euros on the spot, it is a good idea to order in advance. It is
probably better not to carry too much cash - if you lose it or it is stolen there is no easy way of replacing
it. Travel insurance does not normally cover the loss of money. A comprehensive insurance will cover a
loss up to a certain amount, usually about £200. Travellers’ Cheques - this is the safest and best way
of taking money abroad as well as offering the best exchange rate. Order them in advance from your
local bank. Before exchanging travellers cheques on the campsites, ask the receptionist to confirm the
exchange rate recommended by their own banks as it may be less favourable than at the local banks.
You will need your passport or photographic identification to cash them. British driving licences are only
acceptable if you have one with a photograph. Keep a note of the numbers of the travellers cheques in
case of loss.Credit Cards - such as Mastercard and Visa (Carte Bleue), can be used for making payments
in various establishments, and for drawing money from the bank in emergencies. In France Visa is the
most commonly used credit card and is widely accepted at motorway service tolls and in many large
shops and petrol stations. Be wary when trying to use your credit card at fuel stations in rural France.
Many are fully automated outside opening hours and do not take either British Mastercard or Visa credit
cards. Cash is not an option either, so have a good reserve in your tank when leaving major routes.
Please note that many petrol stations in Germany, Switzerland and Italy do not accept all forms of
bank cards, particularly debit cards.
Car and Caravan/Trailer Tent
Do make sure that you have your car and caravan thoroughly serviced before departure. Please
remember that for vehicle recovery insurance policies, you are required to service your vehicle in
accordance with the manufacturer’s recommendations. Carry a simple spares kit (available from the AA,
RAC or local dealer) and a temporary plastic windscreen. Take a spare wheel and tyre for your caravan
- failure to pack this causes many spoiled holidays. Do check tyre pressures on car (and caravan or
trailer). Also check wiper blades and exhaust system. Adjust your headlights so that the dipped beam
does not light the wrong side of the road. This can be achieved by deflectors or beam convertors, which
can be purchased from AA or RAC offices and retailers selling car accessories. A good hook-on wing
mirror is essential for each side of a towing vehicle.
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Check List of Items to Take
*Items Asterisked are Obligatory
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Documents
Passports*
Camping Indemnity Card
Ferry tickets (some issued on departure)
Eurocamp Independent or Select Sites Booking Confirmation*
voucher for sites/hotels
Insurance certificates*
Green Card for non EC countries*
(marked with letter F if towing van)
EHIC card*
Car Registration Document*
Driving Licence*
MOT certificate where applicable
Car Manual
Eurocamp Independent or Select Sites GB sticker*
Receipts for valuables recently purchased as proof of purchase for customs
Written authority to drive car from owner if it is not owned by you
Translation of Driving Licence for Italy*
(*for old style green ones only)
Certificate of ownership for boats
Written permission from parents if taking another family’s child
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Car Accessories
Red Warning Triangle* (2 in Spain)
Reflective jackets for All European countries* (it is advisable to take one
jacket per person or a minimum of 2 jackets.)
2x Breathalysers*
Spare Parts Kit
Spare bulbs and fuses*
Cycle Rack
Tyre Pressure Gauge
First Aid Kit *
Spare set of car keys
List of foreign service agents
Tool kit and Tow Rope
Deflector tape for lights
CDs or cassettes
Car repair manual
Towing mirrors
Tow bar cover
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Books and Guides
Information supplied by Eurocamp Independent or Select Sites
Maps
Any guides to area (e.g Michelin)
Foreign Dictionary
Phrase Book
Personal Reading books
Address Book
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Linen
Sleeping Bags or similar
Pillows
Tea Towels
Towels for shower and beach
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Clothes
Light clothes (T-shirts, shorts, skirts, sandals etc)
Sundresses and sunhats
Sweaters and jeans (for cool evenings)
Track suits
Swimming costumes, goggles, beach shoes etc.
Cagoules and wellingtons
Canvas shoes or rubber shoes for rivers/lakes
Walking boots for rambling
Nightwear
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For the Children and Sport
Buckets and spades, Plastic balls, football etc.
Games, Comics, Books
Tennis rackets, Dinghy, Windsurfer, Bicycles
Table tennis bats and balls,
Binoculars and compass
7. Food
(some shops on the smaller sites and many others
in the low season stock only basics)
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Tea bags, Coffee, Sugar, Salt and Pepper
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Breakfast Cereal, Fruit Squash.
Favourite foods so that you don’t have to shop as soon as you arrive.
Please note that if there are any outbreaks of foot and mouth etc. around the time of travel, ferry
companies will confiscate all meat and dairy produce at the port.
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Camping/Caravanning Equipment
Tent/Awning, groundsheet, gazebo
Pegs and Mallet (strong pegs for hard ground when very dry or stony)
Spare guy ropes, elastics, “D” rings
Step for caravan
Gas cylinders, Spanner for gas cylinders
Table and chairs
Adaptor Plug for hook-up
Water Carrier, Bucket
Levelling aid or spirit
Levelling blocks or chocks for caravan//motorhome
Spare Wheel/Tyre for caravan/trailer
Chemical fluid
Polarity tester
Waste water container
Fire extinguisher
Caravan door keys
Barbecue (check if allowed on site)
Kitchen Items
Washing up bowl, Washing-up liquid, Dishcloth/Scourer
Washing powder
Kitchen cleaner
Broom,Dustpan and brush
Clothes line and peg, Airer
Cooking pans/ frying pan
Kettle/Teapot
Chopping board, Knives (incl bread knife)
Cutlery, Plates, bowls,Cups, Mugs,Glasses
Measuring jug, Mixing bowl,Colander/Sieve
Tin opener/ bottle opener, Cork screw
Kitchen roll, Tinfoil and Clingfilm wrap
Plastic Waste Bags, Scissors
Cool box, ice packs, Plastic Food Containers
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Medicine, Toiletries etc
Toilet Paper not always provided on sites
Basic First Aid Kit
Aspirin, Paracetemol, Travel Sickness Pills
Personal medicines and pills
Antiseptic cream, Plasters
Insect Repellent, Ant Powder
Fly and Insect Spray
Sun Screen and After Sun cream
Soap, Toothpaste, Toothbrush
Razor, Shaving Cream, Shampoo
Hair Dryer, Mirror, Brushes and combs
Cotton Wool,Tissues
Toe clippers and scissors, tweezers
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For the baby
Disposable nappies/trainer pants
Potty
Changing bag, wet wipes, creams
Feeder mug, Baby foods
Bottles and sterilising unit
Buggy/ backpack, Travel cot and high chair
Sunshade for pushchair
Sunhat and sleep suits
Armbands, plastic sandals
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Other Items
Matches, Torch, Tissues
Travel Plug (for razors and hairdryers)
Travel Iron,
Coat hangers
String, Rubber bands, insulating tape
Thermos, Alarm clock
Mobile phone and charger
Camera (video, digital and still) films,discs
Binoculars, Spare Batteries
Sewing Kit, Shoe cleaning Kit
Beach items, parasol, windbreak
Sunglasses (essential for driving)
For the journey
It is a good idea to take a large shoulder bag for documents, camera, guides, money etc. as well as
plenty of drinks, food in an insulated bag and games for the children. Pack a separate overnight bag if
spending the night on the ferry or in a hotel.
Before you leave home
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Switch off water at mains, turn off gas and major electrical appliances,
except fridges and freezers
Lock all doors and fasten all windows.
Cancel newspapers and milk.
Give neighbours contact address and telephone number and leave a spare house
key with friends or relatives.
Make necessary arrangements for your pets.
Have the car/caravan/trailer/motorhome serviced.
Water plants
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Taking your Dog Abroad
In order to take your pet abroad, it has to have its own passport. You need to plan this very carefully
and make the necessary arrangements well in advance. You will also have to book an appointment with
a vet in France to arrange for flea and tick treatments between 48 and 24 hours prior to return on the
ferry. For further information, contact your local vet or go to:
www.defra.gov.uk and click over ‘pet travel scheme’ or phone 0870 241 1710 for a free information
pack or
www.dogsaway.co.uk or phone 08450 17 10 73 - locates convenient vet in France for modest fee.
The individual costs for the above procedures vary according to the individual veterinary surgeon, with
the initial cost being over £200. For subsequent trips abroad an annual vaccination booster is all that is
necessary .
You also have to pay for your pet to cross the channel and for a nightly stay on most campsites. The
dog will have to remain in the car throughout the ferry crossing, so a short crossing or night crossing is
recommended. It is essential that your dog is kept on a leash while staying on the site.
Motoring in Europe
Before driving off in a motorhome or towing a caravan or trailer behind, check:
* Water and waste bottles and toilet have been emptied
* Indicators and lights (car /caravan motorhome)
* Roof lights, hatches and windows are closed
* Fridge door is secured, it is changed to 12 volt setting
* Hob and sink covers are secured
* Rear view mirrors are fitted and correctly adjusted
* Steadies are up and caravan handbrake is off
* Coupling and safety chain
* Caravan electrics cable is not touching the ground
* Jockey wheel has been raised
* Gas bottle has been disconnected.
The Ferry
Most companies are now issuing Ticket on Departure. Eurocamp Independent or Select Sites will issue
you with a reference number to quote at the Check-in Desk. You will then be issued with your ferry
ticket on the spot. You must arrive at the port about one hour prior to sailing. If you should miss
your ferry, your ticket is usually valid for any sailing, but only subject to availability. Ferry companies
reserve the right to make an amendment charge at the port if you do not travel on the sailing booked,
particularly if you change your price band, or if your vehicle is longer or higher than that shown on
the ticket. It means applying to the ticket office and queuing to await any cancellations. On long sea
crossings, this may mean a long wait, particularly if you have an overheight vehicle, such as a caravan
or motorhome, as overheight vehicle space is limited on long sea routes. On arrival at the port, you go
through ticket control and passport control together.
Please note that sailings from Caen leave from a suburb of the town called Ouistreham and the port at
Rotterdam is called Europoort.
For customers with caravans and motorhomes it is possible to pull up for the night at the ports of
Ouistreham (Caen), Roscoff and Cherbourg. This is particularly useful if you arrive at the port from one
of the late afternoon or evening sailings or wish to get an early morning crossing. If you prefer there are
good overnight campsites near St. Malo and Caen.
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Ferry Loading Procedure
Loading the cars onto the deck is a skilled operation and the position of vehicles on board is usually in
accordance with a predetermined plan depending on their length, height, width and weight as well as
to comply with security regulations. Sometimes, therefore, you may have to wait longer than others.
Even if you are one of the first to arrive at the port, you may have to wait till one of the last to load.
You are under the directions of the crew from the moment you enter the vehicle decks and smoking is
forbidden at all times on these decks. Before leaving your vehicle make sure that you have switched off
your headlights and any other electrical equipment, switched off the ignition, put on your handbrake
and placed the vehicle in first gear or “park”. Also make sure that your wing mirrors are pushed in, as
they may be knocked by passengers making their way down the very narrow lanes between the rows
of cars. Most ferry companies now expect you to ensure that your car alarm is not activated when you
leave the car. This means locking the car manually. Access to the vehicle decks is prohibited during the
crossing, so lock your car to prevent theft and take everything you need from the car with you. Take
note of the number or letter of your vehicle deck to help you relocate your vehicle when it comes to
disembarkation.
If you have sleeping accommodation booked, claim this as soon as you have boarded. If not, and you
require it, ask at the information desk for availability. If you have a cabin, you will be woken up early in
the morning, to allow you to breakfast. Listen carefully to all Public Address announcements and once
you have rejoined your vehicle for disembarkation, do not start your engine until told to do so by the
crew - this avoids polluting the air on the vehicle decks.
On board there are usually a cafeteria, restaurant, shops, bar, telephones, games rooms with electronic
games and a play area for small children. Films are usually screened in the cinema on long-sea crossings.
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Disabled passengers
If you or a fellow passenger is disabled let the staff at the check-in desk know if they need to be parked
next to a lift to get from the vehicle deck to the passenger decks. They will then inform the loading staff
who will make sure that you are parked in the correct position and give any assistance needed. In
most disembarkation lounges, there are toilets, disabled facilities and baby changing facilities along
with refreshments in cafés/bars or vending machines.
Eurotunnel
When you arrive at the terminal at Folkestone and, if you have already bought a ticket, report directly
to the Check-in point for Tickets purchased in Advance where you will receive boarding instructions.
When you have loaded leave the windows open so that you can hear announcements during the
journey. Please stay in or near your vehicle and ensure that children are supervised at all times. Toilets
are located in every third wagon. There are no refreshments on board, so it is a good idea to take some
drinks and light snacks with you in the car. The train will enter the Tunnel a minute or two after leaving
the platform and normally arrives 27 minutes later in France. Cars powered by LP gas, caravans and
motorcaravans with fixed gas bottles are banned from travel.
Motoring in Europe
Regular stops, changes of driver, snacks and drinks are to be recommended on a long journey, and
when driving south, the sun is against you much of the time and sunglasses are essential.
Driving on the right presents few difficulties except:
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at roundabouts when you drive anti-clockwise
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overtaking large vehicles, when your front passenger can be of great assistance
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pulling away on to an empty road after a stop, when one may be tempted to head for
the wrong side of the road.
Conversions
1 mile = 1.6. kilometres. 1 km = 0.62 miles
(To convert km. to miles, divide by 8 and multiply by 5)
1 gallon = 4.5 litres 1 litre = 0.22 gallons
Oil 1 pint = 0.57 litres
Tyre Pressures 1lb per sq inch = 0.07 kg per sq cm
Road Signs
Most signs are easy to understand, conforming to the international designs common in the UK although
off the motorways, road signs may at first be confusing as they are positioned much lower down than
at a junction in the U.K. and can easily be hidden by a passing vehicle. Direction signs are often placed
closer to the ground than we are used to and not before the turning but at the junction itself. Never
cross a solid yellow line - they are very strict about this , particularly in France. In general on long-haul
routes, it is easier to navigate from town to town rather than to try to keep strictly to road numbers.
It is a good idea to drive through the European lunch hour when most people pull off the road to eat,
generally from noon to 14:30 or later in Spain Do try to avoid large towns and cities during rush hours
08:00 - 09:00, just after lunch, and 17:00 - 18:00 or later in Paris.
Traffic Lights
These are often positioned well to the side of the road or are suspended overhead in the middle of
the road. Care is needed as they are not always repeated on the other side of the junction. They also
change from red straight to green. At many junctions during off peak times, the traffic lights may only
show one flashing orange light, which indicates that nobody has priority, although giving way to the
right usually applies.
Take the middle lane in towns as there is often a filter on the right. When negotiating your way round
towns, if there is any doubt follow the signs for all directions which usually guide the driver round the
town rather than straight through it. Caravans and large motorhomes are often banned from town
centres as the roads may be too narrow. Follow signs for HGVs.
Petrol
Unleaded and diesel are available throughout Europe. LPG is widely available in Holland, Germany
and at over 1,700 filling stations in France, particularly in motorway service areas. For other countries
consult their tourist offices in London or the AA for latest updates.
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Legal Requirements
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All vehicles must carry an unused breathalyser kit (see page 3)
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All drivers must be over 18 years of age, throughout Europe
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Seat belts must be worn by the driver and front and back seat passengers.
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Under-10’s may not travel in the front in most countries
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A red-warning triangle is compulsory for all drivers in case of breakdown, two triangles for Spain.
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Stop signs mean stop. You must come to a complete halt and not creep forward in first gear.
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No stopping on open roads unless the car is driven off the road.
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Overtaking where there is a solid single centre line is heavily penalised.
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Spare light bulbs and a medical kit are compulsory.
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Beams must be adjusted for right hand drive, easily effected by sticking on black tape.
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It is now compulsory to drive with dipped headlights at all times in the following countries offered in the Eurocamp Independent or Select Sites programme:
Austria, Croatia, Italy and Slovenia and the Landes region in France.
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The vehicle registration document should be carried.
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A G. B. sticker or number plate with GB included is also a legal requirement.
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Don’t drink and drive. Don’t overload your car, caravan or trailer.
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Carrying a Reflective Jacket to put on in case of breakdown is now a legal requirement in several European countries. The AA recommends that each vehicle has at least two jackets or vest one
for the driver and one for a passenger who may have to assist with changing a wheel. They must conform to EU standard: BS EN 471:1994 class 1 or 2.
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It is forbidden for the driver to use hand held mobile phones in most European countries.
Spot checks on foreign vehicles throughout Europe is becoming more frequent and failure to comply
with any regulations is liable to heavy on the spot fines. Always ask for a receipt. Procedures have
been put in place to allow European authorities to chase up fines in the UK via the DVLA.
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Taking Your Caravan to Europe
Touring caravans may visit Europe for up to 6 consecutive months without formalities. Those left for
more than 6 months are subject to VAT and must be covered by insurance with a European company.
Speed limits for caravans
These are the same as for a car provided the maximum gross weight of the caravan does not exceed
the kerb weight of the towing vehicle (excluding passengers but including petrol oil and water).
Caravans which exceed the kerb weight of the towing vehicle by less than 30% must not exceed 65
kph and must display a disc to this effect. Remember to respect the 80 kph limit where posted on some
motorways.
Please observe these legal requirements:
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Any vehicle towing a caravan must be fitted with two clip on wing mirrors.
Maximum dimensions are 2.5 metres wide and 11 metres long (for vehicle and trailer maximum length is 18 metres)
No passengers may be carried in a moving van.
Outside built-up areas, the driver of the towing vehicle is required by law to keep a distance of 50 metres between himself and the vehicle ahead.
Vehicles towing caravans are not allowed to drive in the centre of many large cities or on the outer lane of 3-lane motorways.
On narrow roads, you must enable vehicles to overtake by slowing down or pulling into the side where possible.
In case of breakdown, even if the caravan has hazard warning lights, you must display a red warning triangle at least 30 metres behind.
If the caravan is borrowed you must have written authorisation from the owner.
Parking your caravan or motorhome
Overnight parking in a lay-by is not permitted on any road in Europe. However, in cases of driving
fatigue, you can and should pull off the road for a while. Motorways are well-equipped with rest areas
but should not be regarded as alternative campsites. On some roads and motorway parking areas, you
will find facilities for caravans to take on fresh water, empty toilets and make extended stops. Similarly
some towns allow caravans to park on the road. However, you will also find towns forbidding caravans
to park: these will have places where you may stop for provisions. The local tourist office will always
provide important information.
Advice from the Foreign Office: there has been a number of mugging incidents, particularly in France
and Spain at the more isolated rest areas, those without petrol stations and cafés. After a series of
gas attacks at overseas motorway service areas, we strongly recommend that you spend the night on
a designated campsite. There have also been several incidents even in well-lit service areas where
ether has been pumped into the van to allow the perpetrators to carry out an easy burglary in caravans
and motorhomes. Do consider installing an alarm in your caravan and stopping overnight in a proper
campsite.
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Campsite Safety Information
We have prepared this short checklist to help you identify the key points to look
for when you arrive. Even if you have visited this campsite before, the layout and
facilities may have changed.
We ask you to take responsibility for your own safety so please take time to check
the following points:
Swimming Pools:
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Swimming pools and waterslides are not always supervised.
Supervise your children at all times in and around the pool.
Familiarise yourself with the pool rules and regulations, particularly in respect of diving
and waterslides.
Swimming pool rules and regulations are strictly enforced, especially no swimming when
the pool is closed. Non-compliance may result in your eviction from the campsite.
Depth markings are not always present or clearly visible. Check the depth of the water
before entering and watch out for sudden changes in depth.
Always satisfy yourself with the depth of the water before diving. Adhere to the pool
rules & regulations in respect of diving.
When using waterslides that discharge into the main pool, watch out for other
swimmers in the landing area and vacate the landing area quickly.
When using the waterslide leave a good space between you and the user in front and be
aware of others who may be coming down close behind you.
Check the clarity of the water – if you cannot see the bottom do not use the pool and
inform your Courier.
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Be aware that some pools may have underwater features such as submerged rocks and
walls. Be cautious when swimming and do not dive.
Areas around the pool may be slippery. Be careful when walking and never run around
the pool area.
Swimming pool areas may not always be fenced off completely or lit at night. Take care
when you are in the vicinity of the pool.
Be aware that some swimming pool filters do not have covers. Keep clear of uncovered
filters and supervise your children at all times.
Do not use the pool just after a meal or (adults please note) after drinking alcohol.
Please note that there is not always a clear separation between toddler paddling pools,
beginners pools and the main pool area.
Open Water:
•
Exercise caution on sites where there are areas of open water both within and beyond
the campsite boundaries.
•
Children should be supervised at all times in and around open water areas.
•
Diving or swimming in open water can be hazardous and should not be undertaken.
•
Areas of open water are not always supervised or fenced off.
•
Open water presents hidden dangers such as underwater obstructions, vegetation and
uneven terrain.
•
We cannot guarantee that areas of open water are safe or that life saving equipment is
available.
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Satisfy yourself that bridges or jetties are in good repair before using them.
•
Diving off bridges and jetties or any other structure is dangerous and should not be
undertaken.
Around the Campsite:
•
Children should be supervised at all times.
•
Take care and carry a torch at night as certain areas around the site can be
very dark.
•
Be aware of electricity points and cables around your pitch.
•
Be aware that electrical boxes may not always be locked.
•
Do not touch any exposed wires, do not use extension leads or run extension leads
outside.
•
Do not try to access any sockets, light fittings or electricity boxes at the campsite
feeder pillars.
•
When driving around the campsite familiarise yourself with and observe the traffic
calming measures.
•
Exercise caution when moving around the campsite, not all roads and paths are
even or free of trip hazards.
•
Be aware that on some campsites there might be ‘open’ storm drains and steep drops
that are not fenced or closed off.
•
Familiarise yourself with the location of fire fighting equipment. Do not attempt to
tackle a fire unless you feel confident to do so.
•
Familiarise yourself with the rules and regulations with regard to the use of barbecues
and the disposal of hot coals.
•
Exercise caution when moving around the campsite sanitation blocks/facilities. Floors
can become slippery when wet. Be careful when showering as the water can get very
hot or intermittent and can cause scalding as a result. Children should be supervised at
all times when using the campsite sanitation facilities.
14
Children At Play:
•
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•
Play areas are generally unsupervised. Children should be supervised at all times in the play
areas and around the campsite.
Ride your bike carefully especially in areas which are busy with cars and people.
Some campsites offer a bike hire service; bike helmets are not always provided, check that
you are satisfied with the maintenance with and general condition of the bikes.
Check you are satisfied with the play areas, the equipment and the surface next to
equipment before use.
Respect the rules that are displayed in the play areas and adhere to the minimum height &
age restrictions.
The play areas are not always fenced. Supervise your children at all times.
When your children attend activities, arrange when and where to meet afterwards.
Some campsite activities are not always supervised.
Some campsites have farm animals. Be aware that some animals may bite so be cautious
and supervise your children at all times.
On sites where horse riding is offered, satisfy yourself with the rules and regulations. Please
note that horse riding hats are not always provided.
All optional activities are usually available at your own expense, and are undertaken at your
own risk. We cannot be held responsible for injuries or claims arising from adventurous
activities offered by the site or by third parties.
Should you lose your child please report to a courier or campsite reception.
On The Beach:
•
Children should be supervised at all times.
•
Do not swim in undesignated areas.
•
Diving off rocks, jetties or any other structure can be hazardous and should not be
undertaken.
•
Always wear adequate sunscreen, even on a cloudy day and drink plenty of water or
soft drinks.
•
Beaches are not always supervised, particularly over lunch time periods.
•
Check that you understand the warning signs and safety information before you swim
or partake in any water-sports and seek clarifi cation from your Couriers if you need to.
•
Take a parasol or something to provide shade, especially for young children.
15
Arriving and Staying on Site
When visiting another country it is always a good idea to remember to act as a guest not a customer.
By respecting local customs and cultures and showing friendship to local people you will be helping
to forge lasting harmony between people. When you arrive at a campsite, please go to the reception
and present the receptionist with the Eurocamp Independent or Select Sites campsite voucher
which indicates the number of nights you are staying and that you have already paid. The site will have
retained a copy of this voucher and will have your details in their computer system. Normally you will
have no additional costs to pay as any tourist tax payable in some areas has been included in your final
statement. On the majority of campsites in Germany, both local taxes and electricity will be charged by
the site.
Your pitch is reserved from mid-afternoon to mid-morning. Most campsite offices close about 20:00,
sometimes earlier in the low season - except for the obvious overnight stop sites near the ports. Please
check the closing time of the reception on the individual site information, enclosed in your Travel Pack
and if for any reason, you will be arriving later than this, give the site a ring to forewarn them. It is
absolutely essential to arrive before 10pm as after this time most sites close their gates to traffic and it
will be impossible to bring your vehicle in.
Please note that it is the campsite who allocate the pitches. Any negotiations concerning pitches is
between the customer and the campsite management. We regret that the Eurocamp couriers will not be
able to intervene in the allocation of pitches. If for any reason you find the pitch offered totally
unsuitable, in the first instance you are advised to consult the site owner or management who will
do their best to resolve any problem. If the situation remains unresolved, please contact Eurocamp
Independent or Select Sites in the U.K. at their usual office number during office hours. Everything
possible will be done to resolve the situation, but we would refer you to the booking conditions in the
brochure. If you have a problem whilst on site that entails a change to your itinerary please telephone
during office hours. All site fees are paid in advance of your holiday and it may not be possible to
obtain a refund for unused nights. Should you wish to extend your stay please ask the site reception
and any additional payments can be paid directly to the site. Please note that pitches reserved for an
overnight stop or short stays are very seldom the most attractive on the site and indeed some sites keep
a separate area for one-night stopovers.
Eurocamp Couriers are available on all Eurocamp Independent campsites, however they may not be
available in the low season, when Eurocamp are not onsite. In order that the couriers are able to
identify all Eurocamp Independent customers, the travel pack will contain a card which should be
completed and handed to the couriers on site in order to take advantage of the courier service. We
regret that they will not be able to hire or lend out any camping equipment. Our couriers will be
conversant with the locality and be able to advise you on, or find out about, the best beaches, good
value restaurants, shopping, local amenities, places to visit and local events. They have a noticeboard
in their reception which will give some of this information, as well as advice on campsite amenities and
regulations.
Children’s Couriers there are special children’s couriers on many of our Eurocamp Independent sites,
specified in the brochure. These couriers organise games and activities for 5 hours every day (except
Tuesdays) for children in the 4-13 age range. Competitions, treasure hunts, football, painting and other
similar activities are on offer and the service is free of charge. For safety reasons there are set ratios of
children-per-children’s courier, therefore at busy times sessions may have to operate on a first come, first
served basis.
When staying on an individual site, you are their paying guests and should abide by its campsite rules.
Many campsites close their gates at 22:00 or 22:30, after which entry with a car is not possible, and
you will have to park your car outside, return to your caravan/tent on foot and collect it in the morning.
The gates are often firmly locked during the night and open about 07:00 or 08:00. If you wish to leave
earlier than this, pack the car the night before and leave it outside. Do not leave any valuables in it.
If you have a caravan or trailer, it will be virtually impossible to make a really early departure, unless
previously arranged with the site manager.
Serious breaches of campsite regulations can result in the offenders being asked to leave the site.
The campsite management are the final arbiters if such a situation arises and Eurocamp Independent
or Select Sites do not have any power to countermand their decision. Each site has its own code of
behaviour and you will be given a set of the site rules on arrival.
16
On most sites noise should be kept to minimum after 22:00 and some campsite proprietors are firm
about maintaining peace and quiet after this time. One common and strictly enforced rule is that young
children should be accompanied to toilet blocks by their parents, to ensure that they are properly used
and to prevent children playing around them.
Speed of cars is restricted to 10km or 5km per hour. Please respect this rule for everybody’s safety.
Cyclists should also respect the site rules and remember that those on foot have priority.
Waste water should be emptied in specified places, not on open ground or hedges.
Please respect vegetation. Do not climb over hedges! Some sites do not allow washing lines to be tied
to trees either for aesthetic or protective reasons.
Dogs must be kept on a lead at all times and exercised well away from the pitches, often in special
areas.
Barriers more and more sites are installing barriers operated by a magnetic card. If this is the case, you
should expect to pay a refundable deposit of about £10 on arrival.
Barbecues are not allowed on all sites, particularly wooded ones, and may be banned altogether during
prolonged dry periods.
Security There are remarkably few problems with security on campsites. However, it is a good idea
to keep valuables locked up in your car or caravan, well out of sight of casual passers-by. Virtually all
campsites have a safe-deposit box and many also have a nightwatchman on site. Great care is needed
at beach car parks, where “professionals” often operate, so do not leave anything valuable in your car
during the day, even in the boot.
L’Escale Saint-Gilles, Bénodet, Brittany
17
Campsite Services and Facilities
At some campsites services and facilities such as shops, take-aways and restaurants may only be in
operation from early July and close again in late August or early September. Other sites are in full swing
throughout the season.
Campsite Shops are usually open in the morning and again in the evening from 16:00 - 19/20:00 hours.
The goods offered in each campsite shop vary tremendously, ranging from the basics such as bread
and dairy products to small supermarkets selling everything including beach accessories. Please note on
many sites, particularly in the low season, bread and croissants have to be ordered the evening before
and only limited provisions are offered.
Take-aways are open in the evening and sometimes at lunchtimes - times vary. At most campsites
menus do not change much from day to day, unless they offer a ‘dish of the day’. You nearly always
get chips! Often they are good value.
Fridge Hire Please note that if you have fridge hire requested on your site voucher, the payment is
normally made direct to the site. If you hire a fridge in this country before departure, make sure that
you take an adaptor plug suitable for European connection.
Bars are open all day until 23:00 or midnight on most sites mid-July to mid-August. There are no
restrictions on children entering.
Toilets vary. On the majority of sites there are no continental style seatless toilets at all, but some do
keep a few to cater for all tastes. Please note that some sites do not provide their own toilet paper or
it may run out during busy periods.
Washing Clothes and Dishes - most sites provide two separate sinks for each activity. In France le bac
à linge is for washing clothes and le bac à vaisselle is for washing up. It is important to take your own
bowl as plugs are not always provided and tend to “disappear” during the season. Most sites have
washing machines, dryers and ironing facilities as well, operated by a token system obtained at the
reception. On many sites there are never enough in the high season, so aim to use them early in the
morning or late in the evening.
Showers - hot showers are usually free, but some sites make a small charge through a token system e.g.
Austria, Germany and Switzerland. Camping Le Letty at Bénodet and Les Abers in Northern Brittany in
France also operate a token system.
Organised Games/Entertainment - during the high season many sites, but not all, organise activities
and entertainment for children and adults alike, sporting competitions, dance evenings, folk groups etc.
Several sites have their own small discos or nightclubs.
Swimming Pools are usually free and many sites have baby pools and children’s pools. On sites situated
next to public pools a charge for entry will be made e.g La Citadelle in the Loire, and Le Champ du
Moulin in the Alps. On some of the larger sites, you will have to pay a deposit for a wristband which
permits entry. This is refundable on departure. Many swimming pools are unsupervised. It is usually
only the larger sites that offer a lifeguard service. Most sites now forbid bermuda shorts in their
pools. Only trunks are allowed. (No form of short at all!!) In Germany, Italy, at Playa Joyel in Spain
swimming hats are obligatory.
Other activities - most sites charge for tennis, mini-golf, riding, boating etc. Prices can be high,
particularly for tennis, although may be free in the low season.
Mobile phones do not automatically work in Europe. They have to be dual band and calls will be much
more expensive. Please contact your network provider for full details.
Internet Access More and more sites have made a computer available to those staying on site for
sending emails and internet access, and some have Wifi connection.
Electricity and adaptors 220 volt electricity is generally available. 2 pin plugs are widely used in Europe.
It is often necessary to use a couple of extra fittings particularly in France, i.e the French-to-CEE17
connector and the reverse polarity connector, available from most caravan dealers and some electrical
shops. The French connection is often plugged inside a locked connection box which only site staff
can unlock.If you have a motorhome, this may mean that you have to leave the unplugged lead on the
pitch. Try to drape the lead above the ground when left unhooked. You should also be equipped with
30 - 40 metres of cable to ensure that it is long enough to meet most eventualities.
18
Gas Camping Gaz is widely available and is sold by most large campsites or can be acquired from
a local supermarket or hypermarket. Garages in the main holiday areas often sell Camping Gaz.
Butagaz and Propane (red Antargaz) bottles are also widely available, but suppliers are unable to refill
the standard British bottles. Also the adaptors which fit European bottles do not conform to British
standards. If you are not using Camping Gaz, we advise you to take as much gas as you require for
your trip or be prepared to pay hefty deposits on the French Butagaz or Primagaz bottles.
Le Grande Métairie, Carnac, Brittany
19
European Drivers’ Pack
Just
9
9
.
4
2
£ &p
inc p
It’s compulsory to carry certain items whilst driving in Europe, so
we’ve gathered the essentials you’ll need in this handy pack, all
for just £24.99 inc P&P*
1 x Fluorescent vest
1 x Pack of universal headlight beam deflectors
1 x Warning triangle
1 x First aid kit
1 x Box of universal spare bulbs
Call 08448 440 440
independent
* Please note this must be purchased up to two weeks prior to departure.
You must read the terms and conditions on our website before placing an order by telephone