patient check–in kiosk

PATIENT CHECK– IN KIOSK
QuadraMed® Approved Hardware
PRODUCT SUMMARY
CTS began development of its first dedicated
healthcare kiosk in 2005. Patient Passport Express™
(PPE) kiosks were specifically engineered and
purposely built for the demanding environments
of hospitals and clinics. With over two years in
development prior to its 2007 debut, the CTS
healthcare kiosk has been and continues to be
successfully deployed in hospitals and clinics
nationwide.
CTS offers several different designs from which to
choose. Two of the most widely deployed kiosks are
the Patient Passport Express™ and the CTS Legacy™.
Tablet and All in One solutions are now available
for QuadraMed. Additional offerings include
desktop and wall-mounted kiosks, as well as
complementary digital content solutions.
The CTS Patient Passport Express™ family of patient
check-in kiosks is fast becoming the standard for
the healthcare industry. All kiosks in the PPE™
healthcare line offer privacy options per HIPAA
guidelines and meet ADA universal design standard
recommendations for wheelchair access.
Today, CTS’s kiosks have accounted for close to
50,000,000 patient check-ins.
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Option #1 - The Patient Passport Express™
This modern and brilliantly engineered unit
provides a patient check-in experience that is
ideal for patients who stand over six feet tall
or are in a wheel chair. With a 40” range of
vertical motion and private audio capability,
this patient check-in kiosk redefines the
industry and exceeds ADA guidelines.
The new adjustable Patient Passport Express™
demonstrates streamlined aesthetics in
healthcare kiosk design. Incorporating a
sophisticated mix of materials and surfaces,
the kiosk provides a plethora of choices of
customized textures and colors, allowing the
enclosure to be integrated into any facility’s
existing décor and branding.
Option #2 - The Legacy Kiosk™
The CTS Legacy healthcare kiosks™ are
stalwart, functional, and reliable. Accounting
for over 10,000,000 patient check-ins, CTS
Legacy kiosks have proven to be the
cornerstone of the industry. Legacy kiosks are
available as floor standing units or in modular
desktop versions. They provide a wide range
of peripherals, while both decal and processprinted graphics allow for a wide variety of
branding options on this economical kiosk.
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Option #3 – DESKTOP OPTIONS
The Patient Passport Express Desktop Kiosk™ is the newest addition to CTS’s line of
patient check-in kiosks. The redesigned desktop kiosk is more advanced and capable
than ever before. The kiosks’ overall footprint was reduced, without sacrificing quality.
It includes a larger 19” touch screen, as well as support for additional peripherals
which were previously unavailable on the desktop product line.
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Open the “Digital Door” of Self-Service with QuadraMed MediKiosk & CTS
CTS is proud to partner with QuadraMed®, a provider of award-winning healthcare
technologies and services that improve the safety, quality, and efficiency of patient care.
QuadraMed’s intuitive point-of-service patient registration software, MediKiosk,
runs seamlessly on CTS kiosk technology. QuadraMed MediKiosk simply makes
checking in and out as convenient as it can be. Instead
of waiting in long lines, patients come in for service
and use a kiosk or other point-of-service device.
Within seconds, patients can:
•Checkin via manual authentication, card swipe,
PalmVein or QR code
• Verify & update registration information
• Make outstanding balance and co-payments, and set
up payment plans
• Complete HIPAA consent forms and medical history
questionnaires
• Scan drivers licenses, insurance cards and other
documents
LearnmoreaboutQuadraMedandEnterpriseSelf-ServiceSolutions atwww.QuadraMed.com.
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Open the “Digital Door” of Self-Service with QuadraMed MediKiosk & CTS
The integration of CTS hardware and QuadraMed’s solution offers organizations
a proven, cost-effective patient registration and check-in solution. By offering
this convenient, secure check-in technology at the point-of-service, organizations
will be able to:
• Drive patient satisfaction and loyalty
• Improve Health Providers and Systems Survey (HCAHPS) scores
• Significantly increase revenue collections and efficiency
• Effectively market their brand throughout their facilities or retail
locations by easily customizing the CTS and QuadraMed solutions
• Expand brand reach to patients’ homes via user-friendly, custombranded portal and mobile solutions
• Ensure secure payment collections and protect card holder data
via QuadraMed’s Payment Application Data Security Standard (PCI
PA-DSS)-certified solutions. QuadraMed MediKiosk is one of QuadraMed’s Enterprise Self-Service Solutions—
which help organizations drive patient loyalty, increase patient satisfaction,
and improve the bottom line. These leading patient registration solutions are
available via point-of-service devices, the web, and mobile devices.
Learn more about QuadraMed and Enterprise Self-Service Solutions
at www.QuadraMed.com.
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FUNCTIONALITY:
The workflow options available for clinical or ED are:
• Patient Check-in
• Patient Record Update
• Appointment Confirmation
• Copayment Collection
• Bill Collection
• Receipt Printing
• Signature Capture and Forms Generation
• Duplex Image Scanning (Insurance Card & Driver’s License)
• Biometric Identification
• Surveys
Learn more about QuadraMed and Enterprise Self-Service Solutions
at www.QuadraMed.com.
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EQuIPMENT
PATIENT CHECK-IN STANDARD CONFIGURATION:
Every CTS kiosk comes with a computer as well as:
• 19” (PPE and Desktop) or 17” (Legacy) Touch Screen
• Magnetic Card Reader
• Signature Capture Pad with Stylus
OPTIONAL EQUIPMENT & PERIPHERALS:
There is nothing “standard” about the CTS family of patient check-in kiosks.
Since every healthcare facility has different needs, CTS offers a multitude of
additional peripherals to allow for custom configurations and diverse ranges
of programs:
• Thermal Printer with Extra-Wide 8.5” Output
• Duplex Image Scanner
• Solid-State Ultra Small Form Factor PC
• WiFi
• Palm Vein Scanner (PPE)
• Recessed Peripheral Pod (PPE)
• Integrated Lenticular Privacy Screen (60 degree viewing)
• Externally Mounted Privacy Panels (Legacy)
Learn more about QuadraMed and Enterprise Self-Service Solutions
at www.QuadraMed.com.
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BRANDING
Branding is an important part of a facility’s identity and marketing. CTS
offers several branding options to make kiosks unique and to allow effective
integration into an overall collateral and marketing message.
The Patient Passport Express™ branding options include:
•
Wood Veneers
•
Stone, Marble or Granite Finish Laminates
•
Stainless, Anodized Aluminum and Verdigris Metal Finish
•
“Your Provided Material” (Wall paper, wood laminate or other
materials allow for exact custom matching to existing
finishes, resulting in one-of-a-kind choices).
•
Large Cut Vinyl Logo
•
Above Screen Cut Vinyl Logo/Text
•
Process printed front panel graphic
•
Beige, Dove Grey, or Black Powdercoat Colors
The Legacy Kiosk™ Model enclosures feature these finishes and materials:
•
4-Color, Process Printed Full Enclosure Wrap
•
4-Color, Process Printed Front Panel Graphic
•
Large Cut Vinyl Logo
•
Above Screen Cut Vinyl Logo/Text
•
Beige or Dove Grey Powerdercoat Colors
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Support Services:
Once the hardware is configured, CTS offers a range of services to support the
program, including:
•
Logistics and Deployment Assistance
•
On-Site Installation
•
On-Site Kiosk Hardware Training for Technical Staff
•
On-Site Kiosk Hardware Training for Non-Technical and Support Staff
•
Remove & Replace Warranty
•
Annual Hardware Support
•
On-site Technician Field Services
•
Toll Free, Domestically Staffed Help Desk
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KLAS RATED:
CTS is the only patient check-in kiosk provider to be rated by KLAS, the healthcare
industry’s most trusted and respected source of performance data. With ratings on
over 250 healthcare technology vendors and over 900 products and services, KLAS
independently monitors vendor performance through the active participation of
thousands of healthcare organizations, using a stringent methodology to ensure
all data and ratings are accurate, honest, and impartial. The country’s top
hospitals, clinics, and healthcare providers rely on KLAS reports to influence
their purchase decisions.
Connected Technology Solutions, one of the leading providers of automated selfservice patient check-in kiosks, is the only patient check-in kiosk manufacturer
to be rated by KLASresearch™. CTS’s Patient Passport Express Check-In Kiosk
earned an overall score of 94.15 and a highest score of 96.00.
KLAS Mid-Term Performance Review Medical Equipment & Infrastructure, October 2013,
www.KLASresearch.com , © KLAS Enterprises, LLC. All rights reserved.
Jul 2012 Director -- We have had very good luck with the CTS Patient Passport
Express check-in kiosks. CTS has been very good and very service oriented. We
have not had any problems with the hardware whatsoever. It has been very
reliable.
Sep 2011 Manager -- I really like that a technician answers the phone when I
call support. It is great to not have to submit a ticket and wait for a call back. I
have been very impressed with CTS' support and our interactions with them
thus far.
Jan 2012 Manager -- I am really pleased with CTS. They are very dependable,
and they are straightforward with their answers. They have been able to
deliver the things we have asked for.
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COMPLIANCES:
COMPLIANCE WITH THE ADA FOR KIOSKS
Currently, ADA Accessibility Guidelines (ADAAG) do not specifically mandate
ATM guidelines to apply to kiosks. CTS, however, designs all of its kiosks to
meet these Access Guidelines based on set ATM and Universal Human Factors
in Design regulations for both wheelchair bound and ambulant individuals.
With a 40” range of motion, the New Patient Passport Express™ kiosk is the
ONLY patient check-in kiosk on the market today that meets front access (“rollup”) ADA guidelines.
tandards
CTS provides fixed equipment anchor points and instructions for equipment
mounting with all of its floor standing kiosks. At the request of its clients, CTS
will provide anchor services as part of the installation process. Also available at
the client’s request is data submission for evaluation of equipment anchorages’
seismic safety. CTS can provide data to the office of Health and Safety Code,
Division 107 Statewide Health Planning and Development, per §129895: Hospital
equipment anchorages; seismic safety standards and approval; of the Alfred E.
Alquist Hospital Facilities Seismic Safety Act of 1983 (HSSA 83).
UL TIP TEST AND UL SLIDE TEST
All CTS floor standing kiosks meet or exceed requirements for the UL 10° Tip
Stability Test and 10° Slide Test.
HIPAA PRIVACY
CTS offers multiple options for ensuring and protecting the privacy of your
patient including privacy filters and recessed screens.
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atient PASSPORT EXPRESS™ FINISH OPTIONS:
Graphics options on these units are virtually endless. Ask for a set of material
sample and color chips, or let CTS’s team work with your marketing or design
department to create a custom package to fit your needs.
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Graphic
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SAMPLE CLIENT LIST:
VANDERBILT UNIVERSITY MEDICAL CENTER
NEMOURS
JOHNS HOPKINS
OCHSNER
HATTIESBURG CLINIC
SPECTRUM HEALTH
CINCINNATI CHILDREN ’S HOSPITAL MEDICAL CENTER
CLEVELAND CLINIC
UNITYPOINT HEALTH
PENN MEDICINE
For More Information contact:
SALES
sales@connectedts.com
262.437.8080
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Doc 033015