On the Road Volume 5 Issue 4

Transcription

On the Road Volume 5 Issue 4
A Message from our Executive Vice President
By: Buddy League
Volume 5, Issue 4
November 2014
Editor: Misty Thiel
As the 2014 season comes to an end, I want to take
this time to thank you all for your hard work and dedication to Simon Contractors. I also want to thank you
for all your willingness to accept changes; there were
plenty of them in 2014 and more to come in 2015. We
change to get better, and as a team, I know we can
reach higher and higher levels of safety, communication, effectiveness, and efficiency.
Thank you again for your efforts this year. May grace
and blessings be in your path.
MSM Flourishes During
Frenzy
2
SAFETY SUMS IT UP
Flex Spending Open
Enrollment
2
By: The Safety Department
Employee Recognition Corner
3
Coming and Going
4
es and failures and try to implement plans to improve and
Ft Morgan Front
4
move forward in 2015. Our biggest safety issue in 2014
Scottsbluff Scores Again
5
members; two-thirds of our injuries this year were to em-
CyberSecurity Consciousness
5
ployees with less than 1 year of service. We all realize the
Finishing Strong
5
may be forced to deal with in 2015 and possibly beyond.
Length of Service Recogni-
5
Simon Contractors is investigating in online training through
HR Happenings
6
Mystery Message
6
McAtee Marches On
6
Safety Salute
6
Beltline Pit Dredges It Up
7
and help each other to make better safety decisions, we
Bridge Crews Talk
Technology
7
can make 2015 a safe year for everyone!
Ethics Thought
8
ON THE ROAD
The 2014 construction season is quickly coming to an end.
SIMO CONTRACTROS
Inside this issue:
This is the time of year where we look back at our success-
seemed to be lack of training for our newly hired team
turnover rate is high, but it is something that our industry
Summit training. This system will allow every employee to
receive training whether it is an employee’s first day on
the job or a 20-year veteran of Simon Contractors. It
seems working long, hard hours was the common theme
this year; in August the company had a safety shutdown
weekend to give everyone a well-deserved break from
work and to spend time with family. If we all work together
Page 2
ON THE ROAD
Mountain States Materials Flourishes During FasBlack-MTM Frenzy
By: Mandy Monjaras
In October, Mountain States Materials had several requests to supply FasBlack-MTM, one of several specialty products developed by Colas Solutions. FasBlack-MTM was designed to be a “High Performance
Polymer Modified Bituminous Fog Seal”. FasBlack-MTM was supplied in 2013 as a Fog Seal treatment in
Morrill County, Nebraska, however, this year our customers got creative. The recent requests were to
use FasBlack-MTM as a treatment for parking lots. Three lots were treated in October in Cheyenne and
Laramie by Knife River and Simon Contractors’ Laramie Division. These lots will be monitored throughout the winter and next spring to evaluate performance.
Wyatt Cooper, Mountain States Materials’ emulsion mill operator, along with Operations Manager,
Geary McDevitt, and Plant Operators, Chris Camargo, and Gabe Hernandez, had the opportunity to join
me during the Office Depot project to see this product applied. Pictured above are the before and after pictures of the treated parking lot.
Flexible Spending Enrollment is OPEN!
Just a reminder that the open enrollment period for the 2015 flexible spending period is
now open! If you would like to enroll, please see your local regional office for an
enrollment packet. Forms must be received by December 5, 2014!
Flexible spending can be a great benefit for any employee, whether you participate in the
company health insurance plan or not! Deductions for this plan are taken out of your
weekly or monthly paycheck pre-tax, which saves you money! In addition, it can help to
reduce out of pocket costs for eligible expenses such as copays, coinsurances,
prescriptions, dental procedures, vision services, chiropractic services, and much more!
Don’t miss your opportunity to take advantage of this exceptional benefit! Have questions
about how this program works? See your local office clerk for more details and to enroll
today!
VOLUME 5, ISSUE 4
Page 3
EMPLOYEE RECOGNITION CORNER
Brad Henderson has accepted the positon of Dispatcher
at the Ogallala Ready Mix
plant. Brad comes to us from
Green Brothers in Fort Morgan, where he has worked
for 12 years. He is knowledgeable in how the batch
plant runs, the mixers and various equipment due
in part to his time as a driver at Green Brothers.
Brad was excited to be offered the opportunity to
grow with the company. He has a positive attitude
and is excited to learn more about his new positon.
We at Ogallala Ready Mix congratulate you and
welcome you to the Ogallala area!
Congratulations to Jose
Cardenas of Green
Brothers and his family
on the birth of their
son, Jose Cardenas, Jr.,
born October 16, 2014.
John Goin joined the
Simon team in May as
a mechanic based out
of the Ogallala Ready
Mix shop. In this time
he has showed his knowledge and
ability with working on equipment.
He has worked some late hours to
get equipment up and running for
the next day. He has been a big
asset to the team and has a happy
enthusiastic, positive attitude. John
is a native to the Ogallala area but
lived in California for some time
before deciding to move back. We
are pleased to have him on the
Simon Contractors team!
We would
like to
welcome
our newest member of the
Simon
Bridge Division team, Hayden Sue Meisinger, daughter of Nathan Meisinger
who is a bridge superintendent for the Highway/Bridge
Division. Nate and his wife
Jackie are the proud parents
of this bouncing baby girl
born August 27th, 2014.
Hayden was 8 pounds, 12
ounces and was 20 .5”long.
Congratulations to Nate,
Jackie and the rest of the
Meisinger family.
Congratulations to Trent
Freeman, Project Manager in Rapid City, on
his marriage to Cori on
September 17th, 2014
and on the birth of their
son, Cort, born September 13th 2014 .
Best Wishes to the new
family!
All of us in the highway/bridge division in North Platte, Nebraska would like
to recognize the shop division along with the trucking crews for being
there at the drop of a hat to fix any equipment that needs repaired during
our operations and for getting all the equipment and materials to our projects in a timely manner, even when they are under a tight schedule.
Without these guys, we just could not operate efficiently. This could not
happen without the diligent supervision of Ken Neitzel, Shop Manager,
who demonstrates good judgment and supervision in scheduling and
Left to Right: Donny Younghans, Ken Neitzel, Dale Newtson, and
Jeff Woodward
getting parts, mechanics, equipment and repairs when called on; Thanks
Ken for a job well done and keep up the great work.
Thank you to Joel Lutz for
being a good Samaritan
and showing what great
employees we have here at
Simon Contractors!
We would also like to welcome Dale Newtson to the Simon team here in North Platte as
an all-around mechanic that will be on call to fix and repair the equipment. This should
help the bridge division become more efficient and help to keep the equipment tuned up
and in good working order. Dale brings many years of experience to Simon with a broad
knowledge of equipment and how to repair the many types of machinery we use such as
cranes, bridge deck pavers, concrete saws, working bridges and many other unique
pieces. Welcome aboard Dale!
We would like to recognize one of the best welders, I feel, in the state of Nebraska, Donny Younghans. I have had the privilege of watching Donny weld and build things for our
company as well as fabricate many different items that are used in Simon’s production
areas in all the states we work, manufacture and produce aggregates. He is safety oriented in all that he does as well as watching out for people and his surroundings while working. Fellow workers, as well as myself, are often amazed at some of the things that Donny
can build. He takes so much pride in his work that it is hard to tell his work from factory
work on his welding and manufacturing. Donny’s work with Simon has always been very
unique and has definitely not gone unnoticed or taken for granted. Thanks Donny and we
look forward to your continued hard work!
Last, but definitely not least, the fourth member of the North Platte shop team is Jeff
Woodward. I have had the privilege of working with Jeff throughout his career with Simon
Contractors and I can speak from experience that Jeff always goes above and beyond
the call of duty in whatever task he is asked to do, whether it be operating a crane, welding on a project, trucking equipment or materials across country to a project or just doing
some labor work; whatever is asked of him he does without question or complaint. Jeff is
a seasoned CDL truck driver, a certified welder in Nebraska and also a certified crane
operator. As you can see Jeff has a lot of certification’s which are very useful in our industry and really helps out our crews when we need his expertise. He also trucks at all hours
of the day or week including weekends when needed without complaint. We appreciate
all that you do for us Jeff so keep on truckin!
-Kent Shirley
Page 4
ON THE ROAD
Coming And Going:
Saying Hello to New Faces and Goodbye to Familiar Ones
On October 30,
2014 Bob Allen
retired from Simon
Contractors after
serving in the
ready mix concrete
industry for 47
years. Bob has
worked for the
ready mix concrete
producers in the
front range of Colorado most of his
career. In 1998,
Bob made a move from working in the Denver
area and came to work for McAtee Construction. He put a new plant together for Sterling
Ready Mix in Sterling, Colorado and he put
together a great plant for Green Brothers in
Ft. Morgan, CO. In 2002, Simon Contractors
acquired McAtee and Bob has been with the
Simon team up until his retirement. Bob will be
missed from the Simon concrete team as will
his expertise in concrete production, mix designs, trucks and plants. He has been a concrete industrial leader and one of the most
knowledgeable persons in the market. We wish
you lots of enjoyable time traveling, playing
golf, and just spending time with your wife.
HAVE FUN BOB AND CONGRATULATIONS
ON YOUR RETIREMENT!!!!!
Due to a lengthy illness, Mike Leikam
was unable to return to work following a
leave of absence and was forced to retire
after working for Simon Contractors 14 ½
years in the Ogallala Area. Mike’s main
job was a ready mix driver in the Ogallala
area but he also delivered concrete out of
most all the other Simon plants. Mike
was involved in several wind energy projects and worked in the sand and gravel
operations running loaders. Thank you,
Mike, for all your years of dedicated service to Simon contractors.
We wish you well and will miss you!
CHEYENNE REGIONAL WELCOMES
THEIR NEW REGIONAL MANAGER
Please join us in welcoming Travis Cline to
the Simon team!
Travis comes to Simon Contractors from
Colaska, where he is General Manager in
charge of the Fairbanks region. Travis started with QAP, a Colaska subsidiary, as a Project Superintendent in 2005 and
has been with the Colaska family ever since.
Travis holds a Bachelors of Science degree in Civil Engineering from the University of Idaho. Prior to joining the Colas group he worked for the Alaska DOT in
highway construction for 5 years.
Travis will be relocating to Cheyenne from Alaska with his wife and 2 daughters.
Although both he and his wife have lived their whole lives in Alaska, they are
excited for the journey and the new experience that Wyoming has to offer.
News From the Fort Morgan Front
By: Kenny Lambert
Fort Morgan has been incredibly busy these last few months of 2014! We finished
up a project on I-76 at the end of October which included 7 bridge structures and
1500 cubic yards of paving. Thank you to all the crews that helped this project
along!
Mystery Message: Failure is not falling down but refusing to get up
After much debate, the State of Colorado has approved Green Brothers to sell
septic tanks out of our precast operation again! This allows us to reach even more
of our rural community and business partners to service their needs.
We are wrapping up projects on South Sherman Street in Fort Morgan, as well as
the Family Dollar parking lot off Main Street. Once these projects are finalized, we
will be starting a compressor plant North of New Raymer, which will require coordination between both Green Brothers and Sterling Redi-Mix.
VOLUME 5, ISSUE 4
Page 5
Scottsbluff Scores Again!
By: Rod Holten
The Scottsbluff location had, once again, another terrific pour at the West Plains project,
totaling almost 1000 yards of concrete. We could not have done it without the great team
work from all the plants, managers, and drivers involved in the project. I, personally, want
to thank everyone who put in the long hours and commitment it took to make our project
a total success.
CYBERSECURITY Consciousness
By: Duane Garrett
Cybersecurity is the protection of
computers and computer systems
against unauthorized attacks or
intrusion.
At work and at home, our growing
dependence on technology demands
greater security online. Individuals are
our company’s first line of defense in
guarding against online risks.
For this reason, cybersecurity is a
shared responsibility, requiring awareness and vigilance from everyone.
We’re challenging Simon employees to
be more vigilant about practicing safe
online habits.
To understand and practice cybersecurity, individuals must be able to recognize
risks, threats, and vulnerabilities that
exist online and their impact at a company and individual level.
Cyber Risks
• Who: Malicious actors intend to cause
harm in cyberspace, such as a hacker
stealing personal information. Benign
actors accidentally cause harm to a
network, system or the Internet, such as
Finishing Strong
By: Don Evans
I would like to start by thanking everyone for the
effort they have put in during the year. As the
season slows down we need to remember that
Safety starts with you. It is important that as we
enter the holiday season we remain focused on
our jobs and not distracted while we are at work.
It also important that we finish this year working
hard and performing the best we can. We have
been extremely busy at Simon Contractors this
year and it would be easy to let up, but let’s all
remember that it is not the way you start but the
way you finish that can make all the difference.
So, to all my coworkers and all Simon employees,
whatever the mistakes we may have made or the
accomplishments we have done, we still need to
FINISH STRONG! Thanks again and Happy
Holidays to one and all.
an employee who accidentally downloads
malware onto their company’s
network.
• What: Malicious actors exploit the anonymity and vulnerabilities of the Internet
using methods that range in sophistication
from botnets to viruses. Benign actors
introduce threats through simple actions
that can range from clicking on an unknown link to using a USB drive.
• When: It is impossible to predict when a
cyber incident will occur.
• Where: Cyberspace, often interchanged
with “the Internet,” is created by and accessible through computer networks that
share information and facilitate communication. Unlike the physical world, cyberspace has no boundaries across air, land,
sea and space.
• Why: Benign actors unintentionally and
often unknowingly cause harm while malicious actors may have a range of motives,
including seeking confidential information,
money, credit, prestige or revenge.
There are many risks online, some more
serious than others. The majority of cybercriminals are indiscriminate; they target
vulnerable computer systems regardless of
whether they are part of a government
agency, Fortune 500 company, small
business, or a home user.
Cyber Tips
No individual, company or community is
immune to cyber risk, but there are steps
you can take to minimize your chances of
an incident:
1. Read and abide by your company’s
Internet use policy.
2. Make your passwords complex. Use a
combination of numbers, symbols and
letters (uppercase and lowercase).
3. Change your passwords regularly (every
45 to 90 days).
4. Don’t share any of your user names,
passwords or other computer or website
access codes.
5. Only open emails or attachments from
people you know.
6. Never install or connect any personal
software or hardware to your organization’s
network or hardware without permission
from your IT department.
7. Make electronic and physical back-ups
or copies of all your most important work.
8. Report all suspicious or unusual problems with your computer to your IT department.
We would like to take a moment to recognize employees who have completed 5, 10
or 15 years of service with Simon Contractors during the 3rd Quarter of 2014:
* Miguel Perez-Jimenez, Equipment Operator, Cheyenne: 10 years AWESOME Miguel!
* Aaron Powers, Shop Helper, Cheyenne: 5 years OUTSTANDING Aaron!
* Adan Rosales-Torres, Laborer, North Platte: 5 years WAY TO GO Adan!
* Jennifer Malmborg, Regional Controller, Cheyenne: 5 years FANTASTIC Jennifer!
* Eliberio Inalado, Equipment Operator, Cheyenne: 5 years KEEP IT UP Eliberio!
* Armando Aguilera, Asphalt Foreman, Scottsbluff: 10 years AMAZING Armando!
* Robert Charles Tucker, Superintendent, Rapid City: 5 years STELLAR Robert!
* Israel Marquez, Equipment Operator, Scottsbluff: 5 years SUPER Israel!
* Panfilo Olague, Concrete Finisher, Cheyenne: 5 years WONDERFUL Panfilo!
* Jose Ramirez, Concrete Finisher, North Platte: 15 years MARVELOUS Jose!
* Austin Hughes, Foreman, Cheyenne: 10 years EXCELLENT Austin!
* Paul Reher, Asphalt Plant Foreman, Cheyenne: 15 years TREMENDOUS Paul!
* Donald Guerue, Equipment Operator, Rapid City: 10 years MAGNIFICENT Donald!
Page 6
ON THE ROAD
HR Happenings
By: Allen Andrews
Wingman Slogan
Many of you may
have seen the
slogan “Human Resource
Department – Your Wingman” on the tagline on
emails from the HR department. A Wingman (this is a
gender-neutral term) flies
with the leaders of a group
in order to provide support
and protection; we thought
this was a fun description of
HR efforts and decided to
include this in our tagline.
However, there are times
when we’ll need to take the
lead position in order to
best support our leaders.
Robert Selliken and Javier
Rodriguez. While Josh is enrolled in the mechanic program, the other participants
are in the Heavy Equipment
Operator program. Each program requires two years of on
the job training in addition to
off season classroom and
specialized training.
Apprentice Program
Simon is very fortunate to
have eight employees participating in the apprentice
program sponsored by the
Department of Labor including Ebaristo Rodriguez,
Robert Williams, Luis
Rosas, Nolan Combs, Shelby Burgess, Josh Corr,
There are a number of programs available including truck
driver, concrete finisher, heavy
equipment operator, mechanic
and welding. If you have interest in participating in the apprentice program, contact
your Area or Regional Manager.
Congratulations to Nolan
Combs who graduated from
the Concrete Finisher program
this past May as well as Antonio Cabrera and Higinio Serrano who graduated from the
Heavy Equipment Operator
program a couple of years
ago.
Colas Training Programs
During 2014 Simon has sponsored twenty-four employees
to attend various Colas training
programs including Estimating,
Project Management, Marketing, Sales, Colas University
One and Colas Open House.
Most of these classes are held
in the Corporate Headquarters
in Morristown, NJ. While most
of the courses last two to three
days, Colas University One
runs eight full days and encompasses a variety of subject
matter. Attendance in these
programs based on recommendations from Regional and
Functional Managers. Congratulations to all those who attended these programs in
2014.
Broker Review
Each Colas subsidiary uses a
provided this service. While we
have been pleased with their
guidance, we felt it would be
prudent to review other companies to see what they offer.
To this end Nate Aycock,
Benefits and Compensation
Manager for Colas ,submitted
request for proposal to seven
companies. HR Managers and
CFO’s for the Colas USA subsidiary company reviewed the
proposals and narrowed the
group to four companies
which each made 90-minute
presentations. As this newsletter goes to press we’re currently in the process of reviewing the information provided. We’ll probably have
made a decision by the time
broker to assist in developing
you receive your newsletter so
and selecting the various insur-
we will update you on the se-
ance coverages necessary to
lection in the next newsletter.
protect our businesses. For the
last six years, Wells Fargo has
MYSTERY MESSAGE
Be on the lookout for the Mystery Message!
The mystery message is a phrase hidden within one of the various articles throughout the newsletter. For your chance to win a $10 gift card to the business of your
choice, simply read the newsletter, find the message, and email your response to mthiel@simoncontractors.com or call Misty at 307-772-3211 with the message. The
first ten employees to contact Misty with the correct Mystery Message will win a $10 gift card to the business of their choice. Employees may only win one Mystery
Message gift card in a twelve month period.
Last quarter, the Mystery Message event was answered by the following employees: Robert Selliken, North Platte; Robert Deollos, Scottsbluff; Erik Nuss, Scottsbluff;
Clark Diedrich, Ogallala; Royce Fertig, Cheyenne; Jeannette Zimmerman, Cheyenne; Beverly Andre, Ogallala; Brenda Peterson, Corporate; and Sarah Weber, Cheyenne.
Congratulations to our 3rd Quarter 2014 winners!
McAtee Marches into 2015
By: Kenny Lambert
McAtee Construction is wrapping up 2014 in a
strong way! We finished the panel replacement on
the I-76 from Sedgewick to Crook project in
October, and also had a successful 709 yard floor
that was poured in 1 day for Nichols Tillage and
Tool in Sterling, CO.
We will be starting a project in Merino, CO with a
local contractor in December that will keep us
busy with 1500 yards. Thank you to the McAtee/
Sterling Red-Mix teams for all your hard work this
year, keep it up!
SAFETY SALUTE
By: Mark Kinney
The Highway/Bridge Divisions would like to recognize
Travis Smith and Toby Zeigler for an outstanding
safety accomplishment... From July 1st through September 30th their crews worked a total of 14,150
hours without a single injury! Thank you to you and
your crews for your dedication to safety awareness!
VOLUME 5, ISSUE 4
Page 7
Beltline Pit Dredges It Up
By: Grant Hinze
The Scottsbluff Area is excited to announce the addition of a new “portable”
dredge at the Beltline Pit. The dredge was manufactured by Custom Dredge
Works from Topeka, KS, and the began arriving in Scottsbluff the middle of
September. A few of the features that will allow us to extend the depth of our
pit from 30’ to 50’ include a 31” cutterhead as well as a jet assist pump. Adding the additional 20’ to our depth will obviously greatly enhance the life of our
pit.
After working out a few bugs, production has begun. We anticipate pumping
through November and then spending the winter making a few modifications to
improve production and efficiencies. Operator Bob Van Winkle is impressed
with the new features. He indicated that the addition of the cutterhead has
helped tremendously with maintaining consistent production throughout the
day. He also added that the new dredge is equipped with many additional
gauges and features that our other dredges do not have that also assist in maintaining the consistency.
Bridge Crews Talk Technology
By: Kent Shirley
Simon Contractors’ Bridge Division
here in North Platte NE, across the
removing the deck off one bridge and
and overlaying the other bridge with
has been working on an extensive bridge project
South Platte River, which consists of completely
replacing it with a new one as well as remodeling
silica fume overlay.
During meetings with the A.G.C. and N.D.O.R. in Lincoln, we discussed the option of
using a hydro blasting removal method for worn bridge decks in place of the traditional hand chipping method and it was decided that they would put a bid item in the next
letting on a bridge and try it in western Nebraska. While this isn’t really a new
technique on the market, it would be a new implementation for Nebraska Dept. of Roads.
After talking with Doug Stearley during the estimating process, we decided to get
ahead of the curve and try the hydro blasting method on this project with N.D.O.R.’s
permission. With a very tight timeline, we felt this procedure would help expedite the
removals on the bridge that needed overlaid. Toby Ziegler and Mark Kinney were both
instrumental in getting the proper procedure and equipment to accomplish this task and
it went very well and cut our removal time by three weeks. We think the time saving and
less evasive damage done to the deck with the hydro-blaster will help keep the project
on schedule and completed this year.
Another innovative idea we had on this project was in the demo of the concrete curb on
the bridge. Initially, we fell behind on phase one of the demo because of all the rebar
we had to cut through and catch to avoid it falling in the river. As we cannot allow
debris and other materials to fall into the river, we decided that sawing the curb off
would save time, be more environmentally-friendly and keep the project on track. Mark
Kinney was able to get a sawing contractor to do this with some special equipment.
Under Travis Smith’s supervision, this task was accomplished in a very timely and
productive manner, cutting our costs and helping to increase our productivity.
Congratulations to Toby Zeigler, Travis Smith and their respective crews for a job
well done and going above and beyond the call of duty, working long hours and weekends
to get back on track. Thanks guys and keep up the good work! It does not go unnoticed
and is greatly appreciated!
PO Box 149
Cheyenne, WY 82003
307-635-9005
CHECK OUT OUR WEBSITE AT: WWW.SIMONCONTRACTORS.COM
Three Often-Overlooked Sources of Electronic Data Breaches
By: Chris Bauer
Regardless of whether customer and employee data is legally protected in your country or industry, we all have an ethical obligation to
protect others' personal information as well as our own organizations' proprietary information. Doing otherwise is an open invitation for
that information to be used in malicious ways ranging from identity theft to corporate espionage. At the very least, it's simply common
courtesy to protect others' privacy!
Even in companies with elaborate data-protection systems, here are three sources of electronic data breaches that I see all the time:

The most common breach has perhaps always been - and will perhaps always be - computer monitors left on and exposed so that
passers-by can read the screen. (Plus, if that machine is 'live' and unattended, what's to stop someone from using it to forage for still
more information?). Have a reasonable and enforceable policy to prevent each of these things from happening. Obviously, papers with
protected information left on top of desks and filing cabinets represents exactly the same issue.

Redeploying computers. Most companies seem to be getting better about removing hard drives from old computers they are trashing or selling off. (And if you aren't doing that, you need to! Those drives can easily be accessed by the new owners to retrieve whatever
is on there. Remember, that is true even if you've used many of the programs designed to mask that data.) What about redeploying
computers to new parts of your business, though? Are you sure that the new user needs access to the information gathered by the former user? If not, get that data off the machine before it goes where it ought not be going!

People change their electronic technology more often than their underwear these days and all those machines and gadgets are a
huge source of potential data breaches. While cell phones are especially likely to have your and others' private information on them, remember that there are memory chips or drives in pretty much everything these days and some are surprisingly large. Things like copy
machines and fax machines are prone to have a ton of data on them that needs to be protected. Be sure that their memories are wiped
clean before you get rid of them.
Like with so many things ethical, electronic data security is often seen as someone else' job. Also like so many things ethical, however,
we have not fulfilled our ethical obligation if we don't do everything in our power to assure that the proper thing is being done. If you see
any of these potential data breaches occurring in your company, make it a point to bring the problem to whomever has the authority to
correct the problem.
- copyright 2014 by Christopher Bauer - all rights reserved