motoman service contracts

Motoman
Service
Contracts
M
MO
Discount
on
Service
TS
Discount
on
Training
N
AC
Discount on
Spare
Parts
R
TO
N
T
A
RVICE C
E
S
O
M
N
SE
RVICE
AC
R
TO
A
Discount
on
Maintenance
Reaction
Time
T
MO
Expanded
Hotline
TS
MSC
CO
N
2 Motoman Service Contracts
Total Customer Support.
Our attitude –
Your benefit!
Motoman Service Contracts 3
MOTOMAN Service Contracts
Our service and maintenance agreements round out our comprehensive range of products and
services. With a MOTOMAN Service Contract (MSC), you have made the right decision to ensure
that your YASKAWA products continue to provide reliable, high-quality production in the future.
MOTOMAN Service Contracts from YASKAWA offer you:
• Minimized risk of a production stop
• Optimal conditions in order to keep your production running with high quality
• Target dates ensure regular and timely maintenance
• Optimal cost control and reduction of the service costs
• Meaningful suggestions to help keep your robot system up to date
• A sensible way to plan long-term for upcoming repairs and restoration
• Necessary information regarding the current condition of your robot system
4 Motoman Service Contracts
MOTOMAN Service Contract | MSC-Basic
You receive the authorization level to reach the YASKAWA-MOTOMAN-SERVICE including
holidays and weekends from 8.00 a.m. to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.
Our robots are equipped with an extensive diagnostic and alarm systems. A large number
of malfunctions can be solved uncomplicated and fast by our expert support.
Motoman Service Contracts 5
MOTOMAN Service Contract | MSC-A
The implementation is performed according to the inspection manual including lubrication
and batteries once every 2 years. Afterwards a maintenance report and recommendation
by YASKAWA will be given.
With this contract you have the certainty about the actual condition of your products.
This contract contains additionally the 365-days-extended phone support from 8.00 a.m.
to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.
Our robots are equipped with an extensive diagnostic and alarm systems. A large number
of malfunctions can be solved uncomplicated and fast by our expert support.
6 Motoman Service Contracts
MOTOMAN Service Contract | MSC-B
The implementation is performed according to the inspection manual including lubrication
and batteries once every year. Afterwards a maintenance report and recommendation
by YASKAWA will be given.
With this contract you have the certainty about the actual condition of your products.
This contract contains additionally the 365-days-extended phone support from 8.00 a.m.
to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.
Our robots are equipped with an extensive diagnostic and alarm systems. A large number
of malfunctions can be solved uncomplicated and fast by our expert support.
Motoman Service Contracts 7
MOTOMAN Service Contract | MSC-C
The implementation is performed according to the inspection manual for painting-robots,
dual-arm-robots, palletizing-robots with more than 200 kg bearing load, special- and
extraordinary robots including lubrication and batteries once every year. Afterwards a
maintenance report and recommendation by YASKAWA will be given.
With this contract you have the certainty about the actual condition of your products.
This contract contains additionally the 365-days-extended phone support from 8.00 a.m.
to 6.00 p.m. at Tel. +49 (0) 1 80 / 5 76 26 83.
Our robots are equipped with an extensive diagnostic and alarm systems. A large number
of malfunctions can be solved uncomplicated and fast by our expert support.
8 Motoman Service Contracts
Motoman Service Contracts 9
MOTOMAN Service Contract
Fat Analysis Program (FAP)
You can order the fat analysis program as well as an option to our
customized MOTOMAN-Service-Contract’s.
The fat analysis program (FAP) was developed by YASKAWA for the
durability-evaluation of reducers. The fat analysis program helps to
prevent spontaneous failures of reducers, helps to plan reliable preventive
measures and helps to increases the availability of your systems.
The samples taken from all reducers of your robots will be analyzed
and evaluated by a laboratory. You receive a laboratory evaluation and
a detailed report with the evaluation. An individual action plan will be
prepared for you if necessary.
30
25
20
15
Metal content %
0.07
0.06
10
7.5
5
0.05
0.04
0.03
0.02
0.01
0
S
L
U
R
B
T
10 Motoman Service Contracts
Overview of MOTOMAN Service Contracts
Description
MSC-Basic
MSC-A
Service
without maintenance
Implementation of the maintenance
according to the inspection manual
including lubrication and batteries
plus maintenance report
once every 2 years
Expanded accesibility
of the YASKAWA Hotline
technical Support
365 days / year from 8.00 a.m. to
6.00 p.m. from our Hotline
+49 (0) 1805 / 76 26 83 *1 with PIN-Code
365 days / year from 8.00 a.m. to
6.00 p.m. from our Hotline
+49 (0) 1805 / 76 26 83 *1 with PIN-Code
Service request
Mo to Fr from 7.30 a.m. to 6.00 p.m.
at Tel. +49 (0) 1805 / 76 26 83
Mo to Fr from 7.30 a.m. to 6.00 p.m.
at Tel. +49 (0) 1805 / 76 26 83
Spare Parts dispatch
Mo to Thu from 7.30 a.m to 5.00 p.m.,
Fr from 7.30 a.m. to 4.00 p.m.
Mo to Thu from 7.30 a.m to 5.00 p.m.,
Fr from 7.30 a.m. to 4.00 p.m.
Reaction time *2
< 24 hours
< 24 hours
Discount on Training
without
depends on the number of participants
Discount on Spare Parts
without
10%
Discount on Service
without
without
Contract duration
12 months + automatic extension
48 months + automatic extension
Price per Robot (when 1 – 4 Robots
are under the contract)
120,00 € annually
1.695,00 € every 24 months
Price per Robot (when 5 – 10 Robots
are under the contract)
105,00 € annually
1.615,00 € every 24 months
Price per Robot (when 11 – 17 Robots
are under the contract)
90,00 € annually
1.450,00 € every 24 months
Price per Robot (when at least
18 Robots are under the contract)
75,00 € annually
1.230,00 € every 24 months
Price per external axis/ gearbox
0,00 € annually
200,00 € every 24 months
Remark to *1
The Hotline can be reached on weekends and on public holidays
only with your allocated and in the contract specified PIN-Code
Remark to *2
24 hours reaction time within the ordinary working time
(Mo to Fr from 8.00 a.m. to 6.00 p.m.)
Motoman Service Contracts 11
MSC-B
MSC-C
FAP
Implementation of the maintenance
according to the inspection manual
including lubrication and batteries
plus maintenance report
once a year
Implementation of the maintenance
according to the inspection manual
for painting-robots, dual-arm-robots,
palletizing-robots with more than 200 kg
bearing load, special- and extraordinary
robots including lubrication and batteries
plus maintenance report once a year
Fat (F) Analyzing (A) Program (P)
365 days / year from 8.00 a.m. to
6.00 p.m. from our Hotline
+49 (0) 1805 / 76 26 83 *1 with PIN-Code
365 days / year from 8.00 a.m. to
6.00 p.m. from our Hotline
+49 (0) 1805 / 76 26 83 *1 with PIN-Code
———
Mo to Fr from 7.30 a.m. to 6.00 p.m.
at Tel. +49 (0) 1805 / 76 26 83
Mo to Fr from 7.30 a.m. to 6.00 p.m.
at Tel. +49 (0) 1805 / 76 26 83
———
Mo to Thu from 7.30 a.m to 5.00 p.m.,
Fr from 7.30 a.m. to 4.00 p.m.
Mo to Thu from 7.30 a.m to 5.00 p.m.,
Fr from 7.30 a.m. to 4.00 p.m.
———
< 24 hours
< 24 hours
———
depends on the number of participants
depends on the number of participants
———
10%
10 %
———
See sheet „Advantages“
See sheet „Advantages“
———
24 months + automatic extension
24 months + automatic extension
24 months + automatic extension
1.415,00 € annually
1.815,00 € annually
210,00 € according to contract
1.350,00 € annually
1.730,00 € annually
200,00 € according to contract
1.210,00 € annually
1.555,00 € annually
190,00 € according to contract
1.025,00 € annually
1.315,00 € annually
170,00 € according to contract
200,00 € annually
200,00 € annually
60,00 € according to contract
The Hotline can be reached on weekends and on public holidays
only with your allocated and in the contract specified PIN-Code
24 hours reaction time within the ordinary working time
(Mo to Fr from 8.00 a.m. to 6.00 p.m.)
12 Motoman Service Contracts
Advantages of the
Maintenance-Contract MSC-B
•Discount on maintenance
(depending on the number of robots)
•Discount on training
(depending on the number of participants)
•Discount on spare parts
10 % off
•Discount on all kinds of service (excluding maintenance)
1. year: 2 % off
2. year: 4 % off
3. year: 6 % off
4. year: 8 % off
5. year: 10 % off (maximum)
•Supports the customer in keeping the robot properly maintained
•Technical support from our hotline with a PIN-Code
Also on weekends and bank holidays
between 8.00 a.m. to 6.00 p.m.
•The contracted customer gets preferred service
24 hours response time
This additional service is with us free of charge
Motoman Service Contracts 13
Discount on Training
Number of participants
Discount on Training
Number
of
Robots
1
2
3
4
5
1
5%
5%
5%
5%
5%
2
5%
10 %
10 %
10 %
10 %
3
5%
10 %
15 %
15 %
15 %
4
5%
10 %
15 %
20 %
20 %
5
5%
10 %
15 %
20 %
25 %
•The MSV-Basic-Maintenance-contract doesn’t contain the discount
on training.
• The discount above depends on the number of the participants and
robots and is limited to maximum 25 %.
• The value of the total discount musn’t exceed the value of the
maintenance-contract.
• The discount on training is valid for training on site, but not for
travel expenses.
• Solely the current prices of the YASKAWA academy are valid.
14 Motoman Service Contracts
YaSKaWa Headquarters
YASKAWA Europe GmbH
Robotics division
Yaskawastraße 1
d-85391 Allershausen
Tel. +49 (0) 8166 / 90 - 0
Fax +49 (0) 8166 / 90-103
YaSKaWa acaDeMY
and sales office Frankfurt
YASKAWA Europe GmbH
Robotics division
Hauptstraße 185
d-65760 Eschborn
Tel. +49 (0) 6196 / 77725 - 0
Fax +49 (0) 6196 / 77725 - 39
YASKAWA GROUP
DISTRIBUTORS
A
YASKAWA Austria
Schwechat/Wien
+43(0)1-707-9324-15
BG KammartonBulgariaLtd.
Sofia +359-02-926-6060
CZ
YASKAWA Czech s.r.o.
Rudná u Prahy
+420-257-941-718
E
YASKAWA Ibérica, S.L.
Gavà/Barcelona
+34-93-6303478
F
YASKAWA France SARL
Saint-Aignan-de-Grand-Lieu
+33-2-40131919
FIN YASKAWA Finland Oy
Turku +358-(0)-403000600
GB YASKAWAUKLtd.
Banbury+44-1295-272755
I
YASKAWA Italia s.r.l.
Torino +39-011-9005833
IL
YASKAWA Europe Technology Ltd.
Rosh Ha’ayin +972-3-9004114
NL YASKAWABeneluxB.V.
Son +31-40-2895500
PL
YASKAWA Polska Sp. z o.o.
Wrocław +48-71-7928670
CH
Messer Eutectic Castolin
Switzerland S.A.
dällikon +41-44-847-17-17
dK
Robotcenter danmark
Løsning +45 7022 2477
EE
RKR Seadmed OÜ
Tallinn/Estonia +372-68-35-235
GR
Gizelis Robotics
Nea Kifissia +30-2106251455
H
Flexman Robotics Kft
Budapest+36-30-9510065
LT
ProfibusUAB
Panevezys +370-45-518575
N
Skala Robotech AS
Lierstranda +47-32240600
PT ROBOPLANLda
Aveiro +351-234 943 900
RO
Sam Robotics srl
Timisoara +40-720-279-866
RO
MPL Automation S.R.L.
Satu Mare +40 (0) 261 750 741
RUS YASKAWANordicAB
Moskva +46-480-417-800
SE YASKAWANordicAB
Torsås +46-480-417-800
SI
YASKAWA Slovenia
Ribnica +386-1-8372-410
TR
YASKAWA Turkey Elektrik
Ticaret Ltd. Sti.
İstanbul +90-216-5273450
ZA
YASKAWA Southern Africa (PTY) Ltd
Johannesburg +27-11-6083182
robotics@yaskawa.eu.com
www.yaskawa.eu.com
We reserve the right to technical changes and error.
B-06-2016, A-No. 158431