IMPORTANT SAFETY RECALL

IMPORTANT SAFETY RECALL
Date: July 8, 2015
Recall Number: NHTSA: 15V390 / CANADA: N/A
Article Number: 51-05282015-0042
Dear Sandpiper Dealer,
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of
motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect
or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
– Forest River motorized and towable products are contained within this section.
Forest River – Corporate Compliance has been notified of a safety defect/noncompliance in certain
Sandpiper s. Forest River is recalling the defect/noncompliant model(s) to ensure the safety of our future
retail consumers and your dealership. Forest River apologizes for any inconvenience this action may
cause your dealership; however, safety, continued satisfaction and our commitment to build great
products are of the utmost importance to Forest River.
The identified VIN numbers are: 4X4FSAL21AJ024630
The identified Date range of production is: 09/17/2009 through 09/17/2009
DEFECT/NONCOMPLIANCE:
On April 14th, 2015 IAC was notified by a customer that they had experienced 3 broken studs in
their production facility. IAC then contacted the hub supplier regarding this issue. On April 17th,
2015 IAC stopped using all hub/drums and isolated them until we could conduct further testing. On
April 30th, 2015 IAC received notice from our supplier of a potential manufacturing problem with
½” - 20 wheel studs that were used in the hub/drums that were sold to IAC.
EVALUATION OF RISK:
Broken studs could result in a wheel loss and could cause a vehicle to crash without warning.
ACTION:
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
SERVICE PROCEDURE:
Dealership Service Department Service Procedures addressing; Sandpiper.
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
Page 1 of 2
IMPORTANT SAFETY RECALL
SERVICE COMPLETE:
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
AVAILABILITY OF REMEDY: 6/1/2015
WHAT IS THE PART NUMBER OF THE REMEDY KIT: 1684787
WHAT IS INCLUDED IN THE KIT FOR THE REMEDY:
Description of Part
1
Quantity Per Kit
Hub/Drum, Complete
PARTS AND RETURN:
Part return is not needed.
Dealer Reference Codes:
UNITED STATES
& CANADA
15V390
15V390
REPAIRE
CODE
10-000390
10-000391
10-000490
10-000491
DESCRIPTION
Inspection
Inspection & Replace
Inspection
Inspection & Replace
ALLOWABLE
HOUR(S)
.5 per unit
1 per axle
.5 per unit
1 per axle
HELPFULL CONTACT INFORMATION:
Pat Stratton
Denise Spagnola
Jeff Johnson
WARRANTY MANAGER
PARTS MANAGER
SERVICE MANAGER
574-534-8386
574-537-1286
574-537-1257
pstratton@forestriverinc.com
dspagnola@forestriverinc.com
jjohnson@forestriverinc.com
The Recall/Technical Service Bulletin shall be considered priority to remedy the Sandpiper in question.
The retail consumer shall not be charged any amount of monies for repair/remedy to their Sandpiper that
are covered under this Recall/Technical Service Bulletin.
If your dealership has already preformed the repair/remedy to Sandpiper, your dealership is entitled to the
reimbursement as stated above; if the repair/remedy had been performed on an out of warranty
Sandpiper in which the VIN number falls under as stated in the opening paragraph where no warranty
claim has/had been filed against the VIN number and the consumer paid for the repair/remedy personally.
Please contact your Warranty Manager within Forest River to arrange the reimbursement. Proof of
repair/remedy shall be required.
Federal regulation requires that any lessor receiving this Recall/Technical Service Bulletin must forward a
copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please
inform the Warranty Manager of the product listed above of the change of ownership.
Page 2 of 2
IMPORTANT SAFETY RECALL
Date: July 8, 2015
Recall Number: NHTSA: 15V390 / CANADA: N/A
Article Number: 51-05282015-0042
Dear Auto Plus Dealer,
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of
motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect
or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
– Forest River motorized and towable products are contained within this section.
Forest River – Corporate Compliance has been notified of a safety defect/noncompliance in certain Auto
Plus s. Forest River is recalling the defect/noncompliant model(s) to ensure the safety of our future retail
consumers and your dealership. Forest River apologizes for any inconvenience this action may cause
your dealership; however, safety, continued satisfaction and our commitment to build great products are
of the utmost importance to Forest River.
The identified VIN numbers are: 5NHUHD928F1005047 through 5NHUHD922G1005093
The identified Date range of production is: 03/12/2015 through 06/04/2015
DEFECT/NONCOMPLIANCE:
On April 14th, 2015 IAC was notified by a customer that they had experienced 3 broken studs in
their production facility. IAC then contacted the hub supplier regarding this issue. On April 17th,
2015 IAC stopped using all hub/drums and isolated them until we could conduct further testing. On
April 30th, 2015 IAC received notice from our supplier of a potential manufacturing problem with
½” - 20 wheel studs that were used in the hub/drums that were sold to IAC.
EVALUATION OF RISK:
Broken studs could result in a wheel loss and could cause a vehicle to crash without warning.
ACTION:
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
SERVICE PROCEDURE:
Dealership Service Department Service Procedures addressing; Auto Plus.
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
Page 1 of 2
IMPORTANT SAFETY RECALL
SERVICE COMPLETE:
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
AVAILABILITY OF REMEDY: 6/1/2015
WHAT IS THE PART NUMBER OF THE REMEDY KIT: 1684787
WHAT IS INCLUDED IN THE KIT FOR THE REMEDY:
Description of Part
1
Quantity Per Kit
Hub/Drum, Complete
PARTS AND RETURN:
Part return is not needed.
Dealer Reference Codes:
UNITED STATES
& CANADA
15V390
15V390
N/A
N/a
REPAIRE
CODE
10-000390
10-000391
10-000490
10-000491
DESCRIPTION
Inspection
Inspection & Replace
Inspection
Inspection & Replace
ALLOWABLE
HOUR(S)
.5 per unit
1 per axle
.5 per unit
1 per axle
HELPFULL CONTACT INFORMATION:
Richard Allinger
Teresa Pontius
Richard Allinger
WARRANTY MANAGER
PARTS MANAGER
SERVICE MANAGER
(574) 266-7539
(574) 266-7554
(574) 266-7539
rallinger@forestriverinc.com
tpontius@forestriverinc.com
rallinger@forestriverinc.com
The Recall/Technical Service Bulletin shall be considered priority to remedy the Auto Plus in question.
The retail consumer shall not be charged any amount of monies for repair/remedy to their Auto Plus that
are covered under this Recall/Technical Service Bulletin.
If your dealership has already preformed the repair/remedy to Auto Plus, your dealership is entitled to the
reimbursement as stated above; if the repair/remedy had been performed on an out of warranty Auto Plus
in which the VIN number falls under as stated in the opening paragraph where no warranty claim has/had
been filed against the VIN number and the consumer paid for the repair/remedy personally. Please
contact your Warranty Manager within Forest River to arrange the reimbursement. Proof of repair/remedy
shall be required.
Federal regulation requires that any lessor receiving this Recall/Technical Service Bulletin must forward a
copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please
inform the Warranty Manager of the product listed above of the change of ownership.
Page 2 of 2
IMPORTANT SAFETY RECALL
Date: July 8, 2015
Recall Number: NHTSA: 15V390 / CANADA: N/A
Article Number: 51-05282015-0042
Dear Hydra-Lift & Force Dealer,
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of
motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect
or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
– Forest River motorized and towable products are contained within this section.
Forest River – Corporate Compliance has been notified of a safety defect/noncompliance in certain
Hydra-Lift & Force. Forest River is recalling the defect/noncompliant model(s) to ensure the safety of our
future retail consumers and your dealership. Forest River apologizes for any inconvenience this action
may cause your dealership; however, safety, continued satisfaction and our commitment to build great
products are of the utmost importance to Forest River.
The identified VIN numbers are: 5NHUHD928F1005047 through 5NHUHD922G1005093
The identified Date range of production is: 03/12/2015 through 06/04/2015
DEFECT/NONCOMPLIANCE:
On April 14th, 2015 IAC was notified by a customer that they had experienced 3 broken studs in
their production facility. IAC then contacted the hub supplier regarding this issue. On April 17th,
2015 IAC stopped using all hub/drums and isolated them until we could conduct further testing. On
April 30th, 2015 IAC received notice from our supplier of a potential manufacturing problem with
½” - 20 wheel studs that were used in the hub/drums that were sold to IAC.
EVALUATION OF RISK:
Broken studs could result in a wheel loss and could cause a vehicle to crash without warning.
ACTION:
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
SERVICE PROCEDURE:
Dealership Service Department Service Procedures addressing; Hydra-Lift.
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
Page 1 of 2
IMPORTANT SAFETY RECALL
SERVICE COMPLETE:
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
AVAILABILITY OF REMEDY: 6/1/2015
WHAT IS THE PART NUMBER OF THE REMEDY KIT: 1684787
WHAT IS INCLUDED IN THE KIT FOR THE REMEDY:
Description of Part
1
Quantity Per Kit
Hub/Drum, Complete
PARTS AND RETURN:
Part return is not needed.
Dealer Reference Codes:
UNITED STATES
& CANADA
15V390
15V390
N/A
N/A
REPAIRE
CODE
10-000390
10-000391
10-000490
10-000491
DESCRIPTION
Inspection
Inspection & Replace
Inspection
Inspection & Replace
ALLOWABLE
HOUR(S)
.5 per unit
1 per axle
.5 per unit
1 per axle
HELPFULL CONTACT INFORMATION:
Richard Allinger
Teresa Pontius
Richard Allinger
WARRANTY MANAGER
PARTS MANAGER
SERVICE MANAGER
(574) 266-7539
(574) 266-7554
(574) 266-7539
rallinger@forestriverinc.com
tpontius@forestriverinc.com
rallinger@forestriverinc.com
The Recall/Technical Service Bulletin shall be considered priority to remedy the Hydra-Lift & Force in
question. The retail consumer shall not be charged any amount of monies for repair/remedy to their
Hydra-Lift & Force that are covered under this Recall/Technical Service Bulletin.
If your dealership has already preformed the repair/remedy to Hydra-Lift & Force, your dealership is
entitled to the reimbursement as stated above; if the repair/remedy had been performed on an out of
warranty Hydra-Lift & Force in which the VIN number falls under as stated in the opening paragraph
where no warranty claim has/had been filed against the VIN number and the consumer paid for the
repair/remedy personally. Please contact your Warranty Manager within Forest River to arrange the
reimbursement. Proof of repair/remedy shall be required.
Federal regulation requires that any lessor receiving this Recall/Technical Service Bulletin must forward a
copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please
inform the Warranty Manager of the product listed above of the change of ownership.
Page 2 of 2
IMPORTANT SAFETY RECALL
Date: July 8, 2015
Recall Number: NHTSA: 15V390 / CANADA: N/A
Article Number: 51-05282015-0042
Dear XLR Toy Hauler Dealer,
Pursuant to USC49CFR §577.13 – Notification to Dealerships and Distributors – Paragraph B
“It is a violation of Federal Law for a dealer to deliver a new motor vehicle or any new or used item of
motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect
or noncompliance is remedied. Substantial civil penalties apply to violations of this law.”
– Forest River motorized and towable products are contained within this section.
Forest River – Corporate Compliance has been notified of a safety defect/noncompliance in certain XLR
Toy Haulers. Forest River is recalling the defect/noncompliant model(s) to ensure the safety of our future
retail consumers and your dealership. Forest River apologizes for any inconvenience this action may
cause your dealership; however, safety, continued satisfaction and our commitment to build great
products are of the utmost importance to Forest River.
The identified VIN numbers are: 4X4FXLF2XD5156680
The identified Date range of production is: 01/15/2013 through 01/15/2013
DEFECT/NONCOMPLIANCE:
On April 14th, 2015 IAC was notified by a customer that they had experienced 3 broken studs in
their production facility. IAC then contacted the hub supplier regarding this issue. On April 17th,
2015 IAC stopped using all hub/drums and isolated them until we could conduct further testing. On
April 30th, 2015 IAC received notice from our supplier of a potential manufacturing problem with
½” - 20 wheel studs that were used in the hub/drums that were sold to IAC.
EVALUATION OF RISK:
Broken studs could result in a wheel loss and could cause a vehicle to crash without warning.
ACTION:
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
SERVICE PROCEDURE:
Dealership Service Department Service Procedures addressing; XLR Toy Hauler.
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
Page 1 of 2
IMPORTANT SAFETY RECALL
SERVICE COMPLETE:
Review the included remedy instructions provided by I.A.C. (Industrial Axle Company).
AVAILABILITY OF REMEDY: 6/1/2015
WHAT IS THE PART NUMBER OF THE REMEDY KIT: 1684787
WHAT IS INCLUDED IN THE KIT FOR THE REMEDY:
Description of Part
1
Quantity Per Kit
Hub/Drum, Complete
PARTS AND RETURN:
Part return is not needed.
Dealer Reference Codes:
UNITED STATES
& CANADA
15V390
15V390
N/A
N/A
REPAIRE
CODE
10-000390
10-000391
10-000490
10-000491
DESCRIPTION
ALLOWABLE
HOUR(S)
.5 per unit
1 per axle
.5 per unit
1 per axle
Inspection
Inspection & Replace
Inspection
Inspection & Replace
HELPFULL CONTACT INFORMATION:
Mike Chamberlain
Carmen Gierhan
Diane Daly
WARRANTY
MANAGER
PARTS MANAGER
SERVICE MANAGER
574-642-0437
mchamberlain@forestriverinc.com
574-642-0429
574-642-0431
cgierhan@forestriverinc.com
dldaly@forestriverinc.com
The Recall/Technical Service Bulletin shall be considered priority to remedy the XLR Toy Hauler in
question. The retail consumer shall not be charged any amount of monies for repair/remedy to their XLR
Toy Hauler that are covered under this Recall/Technical Service Bulletin.
If your dealership has already preformed the repair/remedy to XLR Toy Hauler, your dealership is entitled
to the reimbursement as stated above; if the repair/remedy had been performed on an out of warranty
XLR Toy Hauler in which the VIN number falls under as stated in the opening paragraph where no
warranty claim has/had been filed against the VIN number and the consumer paid for the repair/remedy
personally. Please contact your Warranty Manager within Forest River to arrange the reimbursement.
Proof of repair/remedy shall be required.
Federal regulation requires that any lessor receiving this Recall/Technical Service Bulletin must forward a
copy of this notice to the lessee within ten days. If your dealership no longer owns this vehicle, please
inform the Warranty Manager of the product listed above of the change of ownership.
Page 2 of 2