Your Success is Our Policy.®
Transcription
Your Success is Our Policy.®
Your Success is Our Policy.® Contents Assembled in this document are the Product and Service Overview sell sheets for AmTrust North America. Please reference the table below. The number listed is the actual page number of this PDF. If you have any questions or issues, please contact Mark Gunn at mark.gunn@amtrustgroup.com. General Overview AmTrust Advantages.............................................................................................3 Financial Strength.................................................................................................5 AmTrust Online.....................................................................................................6 Claims Capability..................................................................................................8 Flexible Payment Options......................................................................................10 Coverage Workers’ Compensation Coverage........................................................................12 Businessowners Policy Coverage.........................................................................13 AutoService Plus Coverage...................................................................................14 Commercial Auto Coverage..................................................................................15 EPLI Coverage......................................................................................................16 FI Advantage Coverage.........................................................................................17 Nonprofit Organization Coverage..........................................................................19 Nonprofit Businessowners Policy Coverage..........................................................20 Nonprofit Management Liability Coverage.............................................................21 Nonprofit State Unemployment Insurance.............................................................22 Lumber Specialty Coverage..................................................................................23 Transportation Coverage.......................................................................................24 Restaurant Coverage............................................................................................25 Inland Marine Contractors Equipment Coverage...................................................26 877.528.7878 • www.amtrustnorthamerica.com AmTrust Advantages AmTrust North America provides a suite of small business insurance products including: workers’ compensation, BOP, commercial package, general liability, property, inland marine, employment liability, commercial auto, lumber specialty and garage. These lines have also been customized to fit the auto service repair, financial institution, lumber, nonprofit, restaurant and transportation sectors for the niche products we offer. Why Choose AmTrust? Financial Strength Flexibility Rely on AmTrust North America’s strength and security for your insurance needs. We have multi-state capability, multi-tiered pricing and multi-line capability, combined with exceptional customer service and a dedicated staff of insurance professionals, who all share the same vision. Insurance is our product, customer service is our business. Payment Options We have cost-effective and flexible payment options to fit your needs. We offer a variety of ways to pay including online payment, as well as payment by phone or check. Risk Management At AmTrust North America, we specialize in risk management solutions and are dedicated to helping you mitigate losses in the workplace. Whether you require safety and loss prevention assistance, underwriting support, risk management and administration, auditing, inspection or overall risk management solutions, we give you the individualized attention your company deserves. • A.M. Best rating of “A” (Excellent) FSC “XIV” • Ranked 3rd nationwide in SNL Financial’s April 2016 workers’ comp market share report • Publicly traded on the NASDAQ Global Market under the stock symbol AFSI • More than $17.1 billion in total assets • More than $6.8 billion in written premium • Net combined ratio of 91.0% Claims Service We have a 24/7 Claims Reporting Center where our Claims Specialists will provide you with live assistance when reporting a claim that can be accessed online. Regional claims professionals located nationwide, such as dedicated adjusters and a medical director, properly take care of your claim and ensure a seamless and efficient process. 877.528.7878 www.amtrustnorthamerica.com AmTrust Advantages Top 10 Reasons to Select AmTrust North America 1. Financial Strength and Stability – Publicly traded on the NASDAQ (AFSI) global market with more than $6.8 billion in gross written premium and over $17.1 billion in assets, with an A.M. Best rating of “A” (Excellent). 2. Multi-State Capability – Workers’ Comp written in more than 40 states and all lines insurance written in more than 30 states. 3. 4. 5. 6. 7. 8. Flexible Payment Plans – Installment plans, AmTrust AutoPay (direct debit) and Pay-As-You-Owe® (PAYO®) Our Products Include: provide seamless premium payments, saving time and money. Monoline Workers’ Compensation Insurance Superior Claims Handling – 24/7 claims reporting with AmTrust North America, through the AmTrust Group of live assistance, and seasoned claims professionals with insurance carriers, offers agents the opportunity to quote mono- assigned case loads well below the industry average. line Workers’ Compensation for small to mid-size businesses. Exceptional Loss Control – Representatives located E&S Insurance Services nationwide to conduct safety inspections, site evaluations and AmTrust offers excess and surplus lines insurance for loss prevention training. businesses with unique exposures looking for property and User-Friendly Online Submission System – Easy- casualty coverage. to-use web-based submission system provides policy, Surety Bonds endorsement and loss history at your fingertips, and allows AmTrust Surety offers a comprehensive line-up of surety bond you to submit and chat online with your underwriter about a products for contractors, developers, other business entities submitted risk. and individuals throughout the country. Competitive LCM Rate Structure – We continuously Commercial Package Niche Products evaluate and adjust our LCMs to reflect our loss experience We understand that every business is unique. That’s why we’ve and competitive environment. developed our niche products for targeted industries and Competitive Agency Commission – Our commission rates generally range from 9%-20% based upon the product written. needs, including: • Auto Service Plus • Businessowners Policy (BOP) • Commercial Auto Expanding P&C Product Offering – We continuously • Employment Practice Liability Insurance (EPLI) evaluate the market and our agents’ needs to deliver new • FI AdvantageSM (Financial Institutions) coverages from Workers’ Comp to Commercial Package • Inland Marine Contractors’ Equipment • Lumber Specialty • Nonprofits 10. Satisfying Customer Service – Exceptional service • Restaurant is the mantra at AmTrust, delivered by our field sales • Transportation 9. and a wide variety of niche products. representatives, regional underwriters and centralized For more information about our product offerings, visit customer service professionals. www.amtrustnorthamerica.com. MKT0645 3/16 Financial Strength AmTrust North America is a subsidiary of AmTrust Financial Services Inc., a P&C insurance holding company publicly traded on the NASDAQ Global Market under the stock symbol AFSI. AmTrust Financial Services provides the financial strength and security you deserve, reflected by the following annual financial performance. • A.M. Best rating of “A” (Excellent) FSC “XIV” TOTAL ASSETS GROSS WRITTEN PREMIUMS GROSS WRITTEN PREMIUMS TOTAL ASSETS 6.8 17.1 6.1 13.8 • Ranked 3rd nationwide in SNL Financial’s April 2016 workers’ comp market share report • Publicly traded on the NASDAQ Global Market under the stock symbol AFSI • More than $17.1 billion in total assets • More than $6.8 billion in gross written premium • Net combined ratio of 91.0% 11.3 4.1 7.4 2.7 5.8 2.1 NET INCOME NET INCOME 472.0 2011 434.3 2012 2013 2014 2015 2011 2012 2013 2014 2015 $ BILLIONS $ BILLIONS NET COMBINED RATIO NET COMBINED RATIO 278.2 170.4 178.0 2011 2012 2013 $ MILLIONS 2014 2015 91.6 90.1 90.5 90.7 91.0 2011 2012 2013 2014 2015 % PERCENTAGE 877.528.7878 www.amtrustnorthamerica.com MKT0646 4/16 AmTrust Online By logging into AmTrust Online, the policy information portal at our website, www.amtrustnorthamerica.com, you can access a wide variety of useful account information, including claims and billing details. Policyholders Can: • • • • • • • • • View basic policy information, including endorsement history, installments and policy receivables Add policies Make payments Access claims or loss runs File first reports of claims or injuries in the following eligible states: AR, CA, FL, GA, IA, ID, KY, MD, MS, NJ, NM, NY, SC, UT, PA View recent claims activity Register for direct debit Manage profile information Change email or password information Logging in 1. Please have your policy number, effective date and billing zip code available for registration 2. Go to the AmTrust website at www.amtrustnorthamerica.com 3. In the upper right corner of the home page, you will see the AmTrust Online Insured Registration link; click link 4. Enter the policy number and zip code to begin the registration process and select “Enter” 5. Enter the effective date & select “Next” 6. Complete the registration process by entering your email address and create a username and password 7. After completing the registration process, go back to www.amtrustnorthamerica.com and log in 8. If you have any difficulty logging in, please contact our Customer Service Department at 877.528.7878 Make a Payment 1. After logging in, select the “Make Payment” link 2. Select “Pay Now” 3. Choose the payment option and click “Select” 4. Enter the payment information and select “Pay” Reporting an Injury 1. Click on the “View Claims” icon next to the account number in Policy Overview 2. Click on the blue “View” link next to your current policy number on the Policy Listing page 3. Select the “First Reports” link 4. Select “Complete” if you are entering a new “First Report of Injury” or “In Progress” if you have previously started the First Report 5. Select “WebForm.” This will take you to the new First Report of Injury page; complete the form as it applies to your injured worker 6. When completed, select “Submit,” or if additional information is needed, select “Save as Draft” 7. To insure the report was submitted, select “First Report” at the top of the page 8. This will take you to the Policy Detail page where the following information will be available: - Claimant Name - SSN - Loss Date - Policy Number - Insured Name 877.528.7878 www.amtrustnorthamerica.com AmTrust Online Access Loss Runs or Claim Information Go Green Paperless Option 1. By signing up for our “Go-Green” paperless option, you can instantly access an electronic PDF file for the following materials: 2. 3. 4. Click on the “View Claims” icon located next to the account number in Policy Overview For loss runs, select the WC loss run report or the CPP loss run report located on the navigation menu at the left For claim information, select the “Claims Search” option under the Claims menu Enter the Claimant name, claim number or social security number to review the claim information • Policies • Endorsements • Reinstatements • Non-renewals • Cancellations To sign up, please take the following simple steps: 1. Visit the AmTrust website at www.amtrustnorthamerica.com 2. Log into AmTrust Online in the upper right-hand corner of the home page 3. After logging in, a “Go Green with AmTrust” banner will appear at the top of the page, along with a “Go Green” icon among the bullets on the left side of the screen. 4. Click either “Go Green” icon to get started. 5. In the “Go Green banner” at the top of page, a message will now appear that says, “Receive print electronically.” 6. Click the check box next to this message. 7. You are now signed up for the Go Green program. 8. Policies, endorsements, reinstatements, non-renewals and cancellations will now all become electronic notifications with links to PDF files in your File Room. 9. You can either save these PDF files to your computer, or print them if necessary. Loss Control Library • • • Offers a wide array of safety and educational materials that cover technical guidance, general safety and training resources for workers’ comp and commercial package These resources provide policyholders with aid in controlling hazards, training employees and solving specific risk management problems To access the Loss Control resources, visit the AmTrust website at www.amtrustnorthamerica.com and click the “Loss Control” heading MKT0644 2/15 AmTrust Claims Capability At AmTrust, our claims philosophy is rooted in our overarching commitment to providing our policyholders high-quality service in a timely fashion. We maintain one of the lowest cases-per-adjuster ratios in the insurance industry, enabling our claims team to give our policyholders the individual attention they deserve. Our capabilities focus on both workers’ compensation and commercial lines specific to property and liability (CPP) coverage. To ensure we are providing our customers with the utmost fairness and professionalism in all cases, we evaluate claims values based on lost wages, medical expenses and state-established injury/ damage values. CPP • Highly qualified panel of defense attorneys • Adjusters specialized by claim types with an average of 24 years of experience • Field adjusters who travel to loss locations for direct assistance Convenience AmTrust has always been committed to using evolving technology to make it easier for our customers to interact with us and access vital information related to their insurance policies. To that end, we maintain: • Automated claims systems • Paperless claim filings and electronic claim notes • Claims reporting hot line • Direct phone line and email access to all claims adjusters Professional Staff We treat our policyholders with respect and work diligently to gather the information necessary to pay claims promptly. This would not be possible without our seasoned claims team, which is comprised of: Workers’ Compensation Fraud Prevention We understand that insurance fraud is an industry-wide problem that contributes to the rise in cost of premiums for business owners. To reduce the likelihood of fraud, our fraud detection unit provides: • Nearly 350 claims adjusters nationwide • Training • More than 200 professionals with an average of 21 years of experience • Reviews of possible fraudulent claim files • Staff physician to assist in assessing injuries, treatments and return-to-work timeframes • In-depth investigation of suspected fraudulent claims • Detailed reports to the appropriate authorities 877.528.7878 www.amtrustnorthamerica.com AmTrust Claims Capability AmTrust Online By logging into AmTrust Online, the policy information portal at our website, www.amtrustnorthamerica.com, policyholders can access a wide variety of account information, including reporting an injury, accessing claims information, viewing loss runs or making payments. The following instructions will help you get started. Logging in 1. Please have your policy number, effective date and billing zip code available for registration 2. Go to the AmTrust website at www.amtrustnorthamerica.com Figure 2 Reporting an Injury 1. Click on the “View Claims” icon next to the account number in Policy Overview (reference figure 2) 2. Click on the blue “View” link next to your current policy number on the Policy Listing page Figure 1 3. In the upper right corner of the home page, you will see the AmTrust Online Insured Registration link; click link (reference figure 1) 4. Enter the policy number and zip code to begin the registration process and select “Enter” 5. Enter the effective date & select “Next” 6. Complete the registration process by entering your email address and create a username and password 7. After completing the registration process, go back to www.amtrustnorthamerica.com and log in 8. If you have any difficulty logging in, please contact our Customer Service Department at 877.528.7878 Contact Information Workers’ Comp Claims First Report of Claim (24/7): P: 866.272.9267 F: 877.669.9140 E: amtrustclaims@qrm-inc.com Claims Status: 888.239.3909 For Florida Workers’ Comp Only First Report of Claim: P: 888.225.2442 F: 561.241.3257 E: flclaims@amtrustgroup.com Claims Status: 888.239.3909 MKT0425 2/15 3. Select the “First Reports” link 4. Select “Complete” if you are entering a new “First Report of Injury” or “In Progress” if you have previously started the First Report 5. Select “WebForm.” This will take you to the new First Report of Injury page; complete the form as it applies to your injured worker 6. When completed, select “Submit,” or if additional information is needed, select “Save as Draft” 7. To insure the report was submitted, select “First Report” at the top of the page 8. This will take you to the Policy Detail page where the following information will be available: - Claimant Name CPP Claims First Report of Claim: P: 877.207.3119 F: 877.207.3961 E: anaclaimsreporting@ amtrustgroup.com Claims Status: 877.207.3119 - SSN - Loss Date - Policy Number Flexible Payment Options Paying insurance premiums shouldn’t be a hassle. That’s why AmTrust North America offers a variety of methods and installments for insureds to pay – to make it simple and convenient. Payment Options • • • • • AmTrust AutoPay — Direct debit / EFT Credit Card — Online or by phone MasterCard®, Discover®, VISA® and American Express® accepted Check or Electronic Check — Online or by phone Pay-As-You-Owe® (PAYO®) — Applies only to workers’ comp policies Monthly Self Reporting — Applies only to workers’ comp policies AmTrust AutoPay With this direct debit payment option there’s no need to worry about writing a check every month. Once signed up, payments will be automatically withdrawn from the designated bank account. To sign up, visit www.amtrustnorthamerica.com, log into AmTrust Online and click “Register”. All of the information needed to register can be found on the insured’s invoice. Once registered, there is a menu item to sign up for Direct Debit. Complete the needed information and payments will begin being automatically deducted each month. If changes need to be made to the bank information, simply go back to AmTrust Online and modify the banking information as needed. If the online option is not viable, Direct Debit authorization forms are also available by calling our Customer Service Department at 877.528.7878. The payroll companies calculate the premium at the same time they are calculating the payroll for the insured and submit the report directly to AmTrust on the insured’s behalf. Benefits of PAYO include: • No deposit or down payment required at policy inception or at renewal • Improves cash flow – employer pays workers’ compensation based on actual payroll • Simplifies work for employer, since payroll company handles the calculation • No checks to write or invoices to pay; per pay period direct debit by payroll company or AmTrust • Reduces the chance of additional or return premium at audit Getting a payroll company approved is easy. AmTrust will confirm that the payroll company has the proper reporting information required, and provide the payroll company with our reporting specifications to help simplify the approval process. To find out if a payroll company is approved or to submit a payroll company for approval, please contact your regional sales manager. Pay-As-You-Owe® (PAYO®) Workers’ compensation premium is based on payroll. To make premium payments as seamless as possible, we offer PAYO, the perfect payment solution. PAYO works with approved payroll companies nationwide to make premium payments seamless for the insured. 877.528.7878 www.amtrustnorthamerica.com PAYO® and Pay-As-You-Owe® is owned by AmTrust Financial Services, Inc. Flexible Payment Options Payment Plans Additional Ways to Pay For a listing of our flexible payment plans, please contact your sales representative or our Customer Service Department at 877.528.7878. We are sure there is a payment plan that is right for you. If the aforementioned payment options do not fit your needs, you can also pay by check, phone (credit card or electronic check) or by providing a monthly self report. To pay by phone, call our Customer Service Department at 877.528.7878 between 8 a.m. – 6 p.m. ET. To pay Direct Bill invoices by check, submit payment to: AmTrust North America P.O. Box 6939 Cleveland, OH 44101-1939 For monthly self-reporting policies, the insured can submit their payroll by class code and make payment online at www. amtrustnorthamerica.com or by completing the monthly selfreporting form that is mailed to them and submitting it to the address below with a check. AmTrust North America P.O. Box 5849 Cleveland, OH 44101-0849 Online Payment Busy schedules call for flexibility. AmTrust offers that flexibility with 24/7 online payment for insurance premiums. Signing up is simple. Go to AmTrust Online at www.amtrustnorthamerica.com and click on “Insured Registration.” All of the information needed to register can be found on the insured’s invoice. Once registered, payments can be made by paying the minimum payment, full balance or anything in between with a credit card or electronic check. MKT0430 2/15 Workers’ Compensation Coverage AmTrust North America has been ranked the 3rd largest workers’ compensation insurance company nationwide in a recent market share report. AmTrust’s multi-tiered carrier approach gives us a competitive advantage with pricing flexibility. Carriers • • • • • • • • • AmTrust Insurance Company of Kansas Associated Industries Insurance Company First Nonprofit Insurance Company Milwaukee Casualty Insurance Company Rochdale Insurance Company Security National Insurance Company Sequoia Insurance Company Technology Insurance Company Wesco Insurance Company Submission Platforms • The AmTrust Bind Online system targets our most select job classes, allowing fast, same-day binding of coverage with minimal underwriting • This system also enables agents and policyholders with a secure user name and password to view policies and claim details or make a payment online. All of this can be done at any time, day or night, right at our website • The Direct Submit system generates a quote indication and submits it to the underwriter for consideration in the AmTrust Online submission portal Preferred Exposures Payment Flexibility AmTrust has more than 350 eligible classes of business. Below are just a few of our preferred classes: Payment Options • Artisan contractors • Beauty shops • Buildings – operations by owners or contractors • Doctors & dentists • Grocery stores • Machine shops – light metalworking • Private schools • Professional offices • Restaurants • Retail stores • Wholesale stores • Check • AmTrust AutoPay (direct debit/EFT) • Credit Card (online or by phone) • Electronic Check (online or by phone) • Pay-As-You-Owe® (PAYO®) • Monthly Self Reporting Payment Plans For a listing of our flexible payment plans, please contact your sales representative or our Customer Service Department at 877.528.7878. We are sure there is a payment plan that is right for you. Underwriting Guidelines Guidelines may vary geographically. • At least one full-time employee (in addition to the owners) • Fewer than 75 employees at a single location at the same time • Generally one year in business with workers’ compensation coverage • Prefer three years prior coverage on artisan contracting risks • Will consider new ventures / no prior coverage for most main street business 877.528.7878 www.amtrustnorthamerica.com MKT0619 5/16 Businessowners Policy Coverage AmTrust North America offers a competitive Businessowners Policy (BOP) that can be easily tailored to specific risks. Our BOP can be issued as a stand-alone product or as a complement to our workers’ compensation insurance or commercial auto products. Coverage • • • • 10% discount for workers’ comp policyholders Umbrella up to $10 million Hired and non-owned auto available if business does not deliver or have commercial auto policy Extensive coverage enhancements Processing and Service • TIV for building and BPP up to $5 million per location • • Revenue up to $5 million per location • All construction types; may occupy up to 2 stories • • • 20,000 square foot maximum • • Buildings over 35 years old require complete electrical, plumbing, HVAC and roof updates • Preferred Exposures Unless otherwise specified, each category below is eligible for bind online. Mercantile/Retail • • • • • TIV for building and BPP up to $5 million per location Revenue up to $5 million per location All construction types; may occupy up to 2 stories 20,000 square foot maximum Buildings over 35 years old require complete electrical, plumbing, HVAC and roof updates Offices • • • • • TIV for building and BPP up to $5 million per location Revenue up to $5 million per location All construction types; may occupy up to 6 stories 75,000 square foot maximum Buildings over 35 years old require complete electrical, plumbing, HVAC and roof updates Wholesaler Restaurants • TIV for building and BPP up to $3 million frame and $5 million per location • Revenue up to $5 million per location • Frame must include full sprinkler system • Buildings over 35 years old require complete electrical, plumbing, HVAC and roof updates • All commercial cooking equipment must have a UL300 wet extinguishing system and a service contract for inspections every 6 months • No open solid fuel cooking (barbequing) with wood, charcoal or mesquite, with the exception of pizza ovens • Liquor Liability coverage is not available in or within 10 miles of: AL, CT, IA, MN, PA, UT, VT and WV TIV for building and BPP up to $5 million per location Revenue up to $5 million per location 20,000 square foot maximum and up to 2 stories All construction types; frame over 5,000 square feet must include full sprinkler system Buildings over 35 years old require complete electrical, plumbing, HVAC and roof updates Ineligible Exposures • • • • • • • • Manufacturing Contractors Hotels and motels Buildings with over 25% vacancy 24–hour retail or seasonal operations No flood coverage New-venture habitation, convenient stores, grocery stores or restaurants with commercial cooking or liquor sales Florida Businesses with commercial cooking or alcohol sales are not bind-online eligible and must be submitted to our underwriting department with our supplemental application or have a pre-quote survey conducted by our loss control group over the phone. 877.528.7878 www.amtrustnorthamerica.com MKT0625 10/15 AutoService Plus Coverage AmTrust North America offers coverage tailored to the needs of the automobile services sector. The Auto Service Plus product provides specialized coverage for real and personal property, business income, employees’ tools, garage liability, garagekeepers’ physical damage and the insureds’ own autos. Whether a single location or many, AmTrust also offers enhanced property coverage, including equipment breakdown and umbrella limits to suit insureds’ needs. Product Flexibility • • • • • GL and Property Package capabilities for operations incidental to garage operations Single or multi-location / multi-state capabilities Property enhancement coverage, including Equipment Breakdown Umbrella limits to suit most insureds’ needs Garage Extension Endorsement, including: - Title E&O - Insurance Agents E&O - Truth in Lending E&O - Odometer Alteration Liability - Defective Products Liability - Auto Dealers Legal Defense Coverage - Fellow Employee Coverage Preferred Exposures Auto Service Plus covers a wide range of automobile sales and service operations, including but not limited to the following classes: • Lube and oil service • General auto service and repair • Tire shops • Brake service and repair • Transmission service and repair • Paint and body shops • Car wash and detailing – including mobile operations • Franchise and independent auto dealers • RV dealers Note: Franchise and independent auto dealer and RV dealer classes require separate contract; contact your regional sales manager. Coverage Options • • • Underwriting Guidelines All sales and service operations must demonstrate that they have: • Garagekeepers Legal Liability Coverage for damages to a customer’s auto in which an insured is legally liable Garagekeepers Direct Primary Coverage for damages to a customer’s auto regardless of whether an insured is legally liable Garagekeepers Direct Excess Coverage for damages to a customer’s auto regardless of whether an insured is legally liable; however, only over any other collectible insurance Submission Requirements • AmTrust garage application • AmTrust supplemental applications for specified classes Adequate business experience and management skills evidenced by the following: - Sound financials - Excellent hiring practices - Excellent housekeeping and loss prevention • Modern equipment including (if applicable) UL-listed paint booths, storage cabinets and ventilation systems • Access to current technical service bulletins It is preferred that there be at least one ASE or equivalent certified mechanic employed. Ineligible Exposures • Poor service practices • Poor housekeeping • Outdated or unsafe equipment & tools • Working out of a personal residence or garage 877.528.7878 www.amtrustnorthamerica.com MKT0626 2/15 Commercial Auto Coverage AmTrust North America offers commercial automobile liability and physical damage coverage designed to protect light, medium and heavy vehicles with local and intermediate radius. From single units to large fleets, AmTrust offers liability limits from $300,000 to $1 million combined single limit (CSL). Preferred Exposures Our commercial automobile product covers a wide range of businesses, including the following: • Contractors (commercial and residential) - Alarm installers - Electrical - Fencing - Floor covering - Framing - General - HVAC - Irrigation - Landscaping - Masonry - Painting - Plumbing - Roofing • Distributors - Auto parts dealers - Beverage - Food • Energy - Oil field service - Natural gas service vehicles • Pest control services • Appliance repair Ineligible Exposures • Ambulances • Building wrecking/razing • Submission Requirements • Complete ACORD application with FEIN Car haulers • Three years of loss runs • Dump truck operations • Current driver list • Emergency vehicles Payment Flexibility • Fast food delivery Payment Options • Fire departments • Check • Garbage collection • AmTrust AutoPay (direct debit/EFT) • Heavy equipment movers • Credit Card (online or by phone) • Iron/steel hauling • • Livery operations Electronic Check (online or by phone) • Livestock hauling Payment Plans • LPG transporting • Mobile home transport • Para transit • Pipe line contractors • Softwood loggers For a listing of our flexible payment plans, please contact your sales representative or our Customer Service Department at 877.528.7878. We are sure there is a payment plan that is right for you. • Street/road contractors • Tow truck operations • Winching/boom operations • Wreckers 877.528.7878 www.amtrustnorthamerica.com MKT0631 2/15 EPLI Coverage Employment Practices Liability Insurance (EPLI) is a valuable insurance product specifically designed to protect businesses from employment practices liability exposure. It is inexpensive, comprehensive and provides free risk and employee management services previously available only to larger companies. Coverage • • • • Available for all employees, including full-time, part-time, seasonal, temporary, volunteers and independent contractors Claims made and reported form Standard and enhanced coverage options Enhanced version includes inappropriate third party conduct and punitive damages Product Advantages Straightforward underwriting rules • Financial service organizations • Competitive pricing • Motion picture production offices • No minimum premium • Radio/TV stations • Dedicated claims handling with personal contact within 24-48 hours after claims notification • Sales organizations • Risk management website for agents and insureds • Self-insured retention reduced by 50% for termination or demotion claims if prior consultation was made to EPLI Hotline or approved labor law attorney • When we coordinate the defense counsel, costs are 35% less than when a policyholder selects their own Definition of an Insured Event • • • • • • • Discrimination Sexual harassment Wrongful termination, demotion or discipline Failure to hire, promote, fire or demote Wrongful infliction of emotional distress False imprisonment, detention or malicious prosecution Libel, slander, defamation of character or invasion of privacy Submission Requirements EPLI Coverage can be automatically added to bound commercial package policies in eligible classes. A short form application must be completed for limits over $250,000 or enhanced coverage. A long form application is required for applicants with over 100 full-time equivalent employees. Ineligible Exposures • Preferred Exposures • Contractors • Doctors’ offices • Hotels • Law offices • Manufacturers • Restaurants • Retail establishments • Wholesalers Support Tools • Unlimited access to www. amtrustworkplace.com, an employment-related risk management website • Online training for preventing sexual harassment, which meets the stringent legal requirements of states such as CA, MN, ME and HI • Online training for employee terminations and employee discrimination prevention • Information on compliance with wage and hour laws • Customizable employment policies and procedures available in English and Spanish: - Example employee handbooks - HR policies - Procedure manuals - FAQs These services are not compulsory but are recommended and kept up-to-date should you choose to use them. 877.528.7878 www.amtrustnorthamerica.com MKT0624 2/15 FI AdvantageSM Coverage AmTrust’s Financial Institutions division understands the unique risks each financial institution faces in the current banking, regulatory and insurance environments. Our underwriters have extensive industry knowledge and will help structure an insurance program that will help your clients effectively manage their risks. AmTrust’s FI AdvantageSM products offer comprehensive insurance coverage that can be tailored to the specific needs of each risk. Product Descriptions Directors & Officers Liability Protects the directors and officers against allegations of negligence, mismanagement, errors and omissions. Additional A-side coverage options are also available. Professional Services Liability Protects the insured against suits arising from the “professional services” offered to customers; e.g. brokerage services, insurance services, depository services, etc. Lender Liability Protects the insured against suits brought by borrowers or guarantors. The “Broad Form” Endorsement expands coverage to suits brought by other individuals or entities. Securities Liability Covers the company against suits stemming from the purchase or sale of company securities, including individual actions, class actions and derivative actions. Employment Practices Liability Protects the insured against suits alleging Harassment, Discrimination, Wrongful Termination and other employment-related matters. Coverage for “non-employee” (third-party liability) suits is available for additional premium. Network Security & Privacy Liability (Cyber) Covers the insured for suits arising from the institution’s internet / electronic activities. Includes Media Communications Liability, which includes allegations of libel, slander, defamation and invasion of privacy. Also includes optional coverages for: Regulatory Defense and Penalties, Crisis Mitigation Expense, Cyber Extortion and Business Interruption. Financial Institution Bond Provides the fidelity bond and other fraud coverages financial institutions face doing business in the 21st century. Excess Deposit Bond Provides coverage for deposits in excess of the FDIC limits, enabling financial institutions to attract and retain larger depositors. Covers all account and depositor types. CPP, Workers’ Comp & Umbrella Most ISO coverages are available, enhanced with the Advantage and Advantage Plus endorsements. Foreclosed / Force Placed Property Protects the lender’s interest in the property if the borrower lets coverage lapse or in the event of foreclosure. Available on a reporting form. Civil Money Penalties Protects Directors & Officers for penalties directly against them by regulatory agencies. This policy fills the coverage gap created when the FDIC mandated coverage be removed from the D&O Policy in 2013. EFT Guard Provides coverage for Corporate Account Takeovers when a data breach or hack occurs on the commercial account customer’s computer system (and the bank is not legally liable under UCC). Availability • Professional Lines products are not available in AK, HI, NY or VT • P&C not available in AK, FL or HI • Refer to www.amtrustfi.com for additional state exceptions and requirements Limits of Liability • Separate or shared limits per coverage part available • $10 million for D&O, BPL, Lender, Fiduciary, FI Bond • $5 million for Trust, EPL, NSPL • $10 million aggregate for Excess Deposit • $100,000 for account holder for EFT Guard • $250,000 for D&O for CMP 866.327.6904 www.amtrustfi.com banksubmissions@amtrustgroup.com FI AdvantageSM Coverage Our financial institution underwriters have experience in structuring coverages to meet your clients’ needs. The following is a general list of classes of business that we can write with our new Management Liability Product suite of coverages. Eligible Classes • Agricultural Loans/Credit Bankers • Insurance Agents and Brokers (L&H) * • Non Personal Trust Management • Automobile Finance/Leasing • Insurance Agents and Brokers (P&C) * • Pension/Retirement Consultants • Insurance Companies • Personal Finance/Loan Companies • Bankers Associations/Advisors * • Commercial Banks • Commodities Agent and Brokers • Insurance Reporting/Research * • Loan Agents • Personal Investment Trust Management • Credit Unions • Loan Processors • Real Estate Insurance Agents * • Economic Consultant • Mortgage Bankers • Registered Investment Advisors • Economic Development Organizations • Mortgage Brokers * • Savings Banks • Mortgage Companies • Securities Broker/Dealer * • Mutual Benefit Associations • Title Insurance Agents * • Equipment Finance/Leasing • Financial Consultants • Non Bank Lenders • Insurance Adjusters * * Qualifies for Management Liability only (D&O, EPLI, Fiduciary, Cyber) – No Errors & Omissions Ineligible Classes • Administrator of private estates • Bail bondsman • Investment advisor (not registered) • Crowdfunding • Mortgage brokers (using own money) • Debt collection / collectors • Payday lenders • Insurance education services • Private equity funds • Factoring / international trade finance • Private / personal investment & vacation funds • Hedge funds • Short term lenders • Installment sales finance • Small business investment companies • Intermediate investment banks • Investment banker / banking MKT0629 5/16 • Vacation funds for employees Nonprofit Organization Coverage AmTrust North America understands the unique risks nonprofit organizations face. Our nonprofit specialty program provides targeted coverages to meet the needs of the nonprofit community. No other insurance carrier brings the dedication and experience we have to your nonprofit clients. AmTrust North America delivers an unbeatable combination of sound coverage, stable pricing and exceptional service to both insureds and agents. It pays to work with people who fully understand nonprofits. Coverage and Services • • • • • • • Property and Liability Auto Umbrella Workers’ Compensation D&O Unemployment Insurance Financial Consulting Product Specialty • Primary Liability Insurance – Standard limits are $1 million per occurrence for General Liability; $1 million per occurrence for Sex Abuse; $1 million per occurrence for Social Work; $1 million per occurrence for Medical; $3 million policy aggregate • Umbrella Policy – Limits up to $10 million above Primary Liability* • Sexual Abuse Liability • Social Work Foster Care & Counseling Liability • Incidental and Vicarious Medical Liability • Special Event Liability – Standard limit is $1 million with higher limits available • Directors & Officers Liability – Standard limit is $1 million with higher limits available * Defense outside the limit of liability Preferred Organizations • • • • • • • • • Arts & Culture – Cultural and ethnic awareness groups, performing arts schools, art education, theatre, singing and choral groups Group Housing – Housing for the mentally and developmentally disabled, homeless shelters, transitional housing and family violence shelters Youth Services – Boys & girls clubs, girl scouts, youth development programs, youth centers and community service clubs Human Services – Family services, child day care, YWCAs, emergency services, senior centers and hospices Education – Preschools, charter schools and private elementary, secondary and post-secondary schools Mental Health/Crisis Intervention – Outpatient or residential counseling for disorders and addictions including treatment and rehabilitation Food and Nutrition – Food banks, food pantries, meals on wheels, congregate meals and nutrition programs Recreation – Parks, recreational camps, clubs and parks, Special Olympics and community recreation centers Religious Organizations and Institutions Ineligible Organizations • Nursing Homes – skilled or intermediate • Social Organizations – such as American Legions or VFW Halls • Medical Services – including hospitals, laboratories or pharmacies • Adult Sexual Offenders or Fire Starters • Abortion Clinics Submission Requirements • All pertinent ACORD and supplemental applications; we also accept other carrier’s applications • Audited year-end financial statement (or Form 990 if the organization does not have a year-end statement) • Brochures, promotional material describing programs and services offered and copies of all relevant contracts • Loss history for the last 5 years • Schedule of drivers and vehicles, including VINs and seating capacity 877.528.7878 www.amtrustnorthamerica.com MKT0641 2/15 Nonprofit Businessowners Policy (BOP) Coverage AmTrust North America offers competitive Nonprofit Businessowners Policies (NPBOPs) that can be easily tailored to specific organizations. Our NPBOPs can be issued as a standalone product or as a complement to our workers’ compensation insurance, directors and officers liability or commercial auto products. Coverage and Services • • • • • • • 10% discount for workers’ comp policyholders Umbrella – standard limit is $1 million above primary liability limit with higher limits available Special Events Liability may be scheduled Directors and Officers Liability with limits of $1 million with higher limits available Auto Financial consulting Unemployment insurance Chamber of Commerce Business Alliances Charitable Foundations Professional Societies Social Science Research Trade Associations Art Galleries • • • • • Total Insurable Value (TIV) for building and Business Personal Property (BPP) up to $15 million per location Revenue up to $15 million per location All construction types; may occupy up to 2 stories 50,000 square-foot maximum Buildings over 30 years old require complete electrical, plumbing, HVAC and roof updates Nonprofits with financial operations, such as bank, building and loan associations or credit unions. • Nonprofits with governmental or utility operations, real estate management, website hosting or internet service providing, or medical surgical offices on site • TIV for building and BPP up to $15 million per location • Revenue up to $15 million per location • Manufacturing and Contractors • Hotels and Motels Building coverage available for six stories; tenant-only coverage available for occupancy under 40 stories • Buildings with over 20% vacancy • 24-hour or seasonal operations • No flood or earthquake coverage • Preferred Organizations Each category below can be quoted through AmTrust Online, our websitebased quote and policy information system. • • 200,000 square-foot maximum • Buildings over 30 years old require complete electrical, plumbing, HVAC and roof updates Ineligible Organizations • Any nonprofit requesting the following coverages are not eligible for the Nonprofit BOP, but may be eligible for the Nonprofit CPP: - Sexual Abuse and Molestation Liability - Social Work, Foster Care and Counseling Liability - Medical Liability - Products and/or Completed Operations Liability 877.528.7878 www.amtrustnorthamerica.com MKT0642 2/15 Nonprofit Management Liability Coverage AmTrust’s Nonprofit Advantage Management Liability Policy offers customized solutions to address a nonprofit organization’s unique exposures. This product complements our nonprofit package and workers’ comp to provide you with a one-stop solution. Your nonprofit customers are subject to many legal obligations. The basis for most nonprofit management liability claims is from a nonprofit organization’s own employees, volunteers or third parties who interact with the organization. A nonprofit’s directors and officers may also be personally liable for a wide range of wrongful acts or omissions. The cost of litigation can be financially crippling for a nonprofit organization and its management team. Protect them with AmTrust’s Nonprofit Advantage product. AmTrust Nonprofit Advantages • Competitive policy form that includes Directors and Officers Liability, Employment Practices Liability, Fiduciary Liability and Cyber Liability coverages. • Ease of use in getting a quote. Our short-form application requires six questions to be answered in order to get a D&O / EPLI quote. • Employment-related risk management services and free hotline for all EPL policyholders at no additional cost (www.AmTrustHRRiskManager.com). Highlights • Up to $10 million limits for D&O / EPL / Fiduciary • Defense outside the limits • Built in 3rd Party Liability • Duty to Defend coverage • Crisis management expense and regulatory fines and penalties are covered in Cyber Preferred Classes • Group Homes • Schools • Social Service Agencies • Foundations • Religious Organizations • Job Shelters • Mental Health Organizations • And many more classes in the nonprofit sector • Cyber-related pre and post breach services to address the emerging cyber exposure that every nonprofit needs to address. • One-stop solution for Property and Casualty, Workers’ Compensation and Management Liability. 877.528.7878 www.amtrustnorthamerica.com MKT5027 5/16 Nonprofit State Unemployment Insurance All employers are required to pay for State Unemployment Insurance (SUI). For-profit employers have only one option to cover their SUI obligations: pay a tax into the State Unemployment Fund. However, 501c3 nonprofits and governmental employers can opt to self-insure (called “reimbursing”) and not pay via the tax method. How do you avoid the high cost of State Unemployment Taxes and the challenges of self-insuring? First Nonprofit Group provides alternative funding and risk management programs designed uniquely for 501c3 and governmental employers to maximize savings and eliminate the difficulty of self-insuring. By making this switch, the nonprofit can save as much as 40% of their annual unemployment costs. These programs all include fixed annual costs, budgetary certainty, insurance protection and professional claims administration. Program Options • • • • Bonded Service Program: Risk free, first and last-dollar coverage Unemployment Savings Program: Proprietary interest-bearing reserve, with claims administration and stoploss insurance Excess Loss Insurance: “Working Excess Coverage” fits level of risk retention that works best for the organization Surety Bonds: Required in many states for “Reimbursing” employers Underwriting Guidelines • • • • Available to organizations in all 50 states 501c3 nonprofits Governmental employers At least 10 employees Eligible Organizations Payment Flexibility More than 1,800 nonprofit and governmental entities currently participate in our program, covering more than 415,000 employees. They include the following: • Social service organizations - Child and family services - YMCAs and YWCAs / Boys and Girls Clubs - Goodwill Industries - Community action agencies - ARCs - Domestic violence and homeless shelters - Assisted living centers - Vocational guidance and training centers • Educational service organizations - Charter and private schools - Colleges and universities • Charitable foundations • Healthcare agencies and hospitals • Mental health and behavioral services • Religious charities and service organizations • Governmental sector entities - Cities and counties - Towns, townships and villages - Public school districts and education service districts - General improvements or police/ fire protection districts - Native American Indian tribal organizations and casinos While most payments into the state tax system are made during the first and second quarters of the calendar year, First Nonprofit Group clients make four equal quarterly payments. Group Program Management First Nonprofit Group offers comprehensive program design and full third party administration for group unemployment plans. We work with public or nonprofit associations to effectively manage a self-insured unemployment program for their membership. We provide all essential services including claims management, underwriting, billing, management of reserves and reimbursement of payments to the state agency for individual claims. 800.526.4352 www.firstnonprofitcompanies.com MKT0640 4/16 Lumber Specialty Coverage AmTrust North America offers all lines of commercial package insurance and workers’ comp to insureds involved in the woodproducts industry. The AmTrust Lumber Specialty program provides an excellent market for distributors of building materials and the primary and secondary manufacturers of wood products. AmTrust Expertise • • • • • Long-term dedication to lumber industry Lumber-specializing underwriting, loss control and claims services 16 years of profitable lumber underwriting Competitive proprietary rate filings available in most states All lines capabilities Submission Requirements • • • • • • Underwriting Guidelines Completed ACORD application Lumber Specialty Supplemental application; available on our web site Loss runs by line of business for past 5 years Expiring and target pricing 30-day lead time requested If requesting property coverage: - Interior/exterior photos of buildings - Lumber statement of values (SOV); available on our web site Preferred Exposures & Available Coverages The Lumber Specialty Division includes a variety of distributors and manufacturers in the wood products industry, including: Class Property, GL & BA WC BOP Building material dealers X X X Cabinet manufacturing X X Door manufacturing X X Drywall distributors X X Furniture manufacturing X X Hardware store X X X Laminated beam manufacturing (no construction) X Log homes manufacturing (no construction) X Lumberyards X X X Millwork, window & door manufacturing X X Pallet manufacturing X Planning mill X Sawmill X Truss manufacturing (no construction) X Veneer and plywood manufacturing X Wood preserving X Wood product manufacturing X • • • • • • • • • • Three-year loss ratio below 40% Stable ownership No major changes in operation in past three years Involved, responsive and on-site ownership Buildings with effective age less than 25 years Adequate loading and unloading programs Lower hazard products liability exposure Financially secure insureds Local and intermediate radius vehicles Written driver-safety programs Program Highlights • • • • • • 15% commission for GL, Auto, Property and Umbrella Lumber industry endorsement Agreed amount available for Property Geographical underwriting offers home-field advantage Easy online-submission process General Liability, Property and Auto Expansion Endorsements X X X 877.528.7878 www.amtrustnorthamerica.com MKT0622 10/15 Transportation Coverage AmTrust North America is pleased to offer a service specifically for your fleet insurance needs. Our specialized line of Transportation Coverage mean never having to worry about coverage and peace-of-mind for a variety of products. Coverage • Auto Liability $1 million CSL (ability to write up to $2 million) • Motor Truck Cargo $500,000 max – can customize for lower value loads • Auto Physical Damage Stated value • General Liability Preferred Exposures • • • • • • • Dry van Intermodal Less than truckload (LTL) Liquid and dry tanker operations Local cartage Refrigerated Truckload carriers Ineligible Exposures • • • • • Cattle and livestock Garbage haulers House / mobile homes Sand and gravel / in-transit ready mix Wrecker / junk auto haulers Underwriting Guidelines Local, regional and intermediate for-hire motor carriers with: • Above average loss experience • Satisfactory DOT/CSA ratings, with out-of-service ratios within the national average • Less than 100,000 annual miles per unit • Insured and in business 3+ years, with stable-to-moderate operational growth Submisson Requirements 1. Completed AmTrust trucking application – signed app is mandatory at binding 2. Current drivers list including: DOB, DOH, license # / SSN • MVRs are required for all drivers; MVRs must not be older than 90 days 4. Four (4) years of currently valued loss runs for all requested lines, issued within 90 days of expiration 5. Mileage report / IFTAs for the last 8 quarters, if applicable to the risk 6. Account narrative describing operations, customers and commodities and regular routes of travel Terms and Conditions • Payment terms will be 20% down, with 9 equal installments. Agent collects down payment with balance direct billed • To bind a policy, a signed application, coverage selection/rejection and down payment is required • All drivers must meet eligibility guidelines: - Age: 22-69, with long-form medical/card over 65 - CDL driving experience of a like unit for minimum of 2 years - MVR: up to 4 minor or 2 minor & 1 accident in previous 36 months - No major infractions (DUI, DWI, reckless, felony, possession of controlled substance, license suspension) in previous 5 years 3. Current vehicle list, including: year, make, model, complete VIN and stated value (if requesting APD) 877.528.7878 www.amtrustnorthamerica.com MKT0630 5/16 Restaurant Coverage AmTrust North America provides coverage tailored to a variety of establishments that meets the commercial package and workers’ comp needs of restaurateurs. The AmTrust Restaurant Program exceeds standard coverage levels and is available to both single and chain restaurants. Products • Risks that are tenants in strip centers • Hibachi-style tableside cooking Restaurants can be written as both a Package or BOP policy. Your underwriter will select the appropriate option for your risk characteristics. We also offer: • Building and Personal Property up to $7 million in value • Restaurants open less than 3 years • 24 hour operations • Buffet restaurants • Bars, taverns, night clubs and banquet halls • Bar hours that extend more than 75 minutes beyond kitchen hours • Bring-your-own-bottle establishments • Liquor Liability coverage is not available in or within 10 miles of: AL, CT, IA, MN, PA, UT, VT and WV • Workers’ Compensation • Automobile • EPLI • Umbrella • Equipment breakdown Fast Food • Deli • Café • Pizza, no hired non-owned auto Mobile Gourmet Food Vendors • Mobile food vending truck, van or step-van under 30,000 GVW Preferred Exposures • The AmTrust Restaurant Program is applicable to both single and chain restaurants. Vehicles must be inspected by the local department of health • In business for at least 1 year or have at least 3 years industry experience Eligibility includes: Family Style and Fine Dining • $15 average entrees • Total annual revenue up to $7 million • 25-45% liquor sales, primarily wine and liquor, with beer sales limited to 15% of total sales in eligible states • Small bar area (less than 15-person capacity) • Risks in same location for 5 years, but 3 years are acceptable • Buildings less than 15 years old Ineligible Exposures • Deep fat frying without UL300 Wet Chemical Extinguishing system and Class K extinguisher • Frame buildings without sprinkler system • Buildings not renovated in past 20 years (roof, plumbing, electrical and HVAC) • Fast food restaurants with deep frying • Restaurants with dance floors or security 877.528.7878 www.amtrustnorthamerica.com MKT0623 2/15 Inland Marine Contractors Equipment Coverage AmTrust North America is pleased to offer Inland Marine Contractors’ Equipment coverage specifically designed to cover machinery, equipment and tools used by a wide range of mobile equipment operations. The AmTrust Contractors’ Equipment product provides broad coverage along with an array of supplemental coverage options to suit the insured’s needs, including the following: • Fraud and deceit • Recharge of fire protection equipment • Small tools coverage • Reward for recovering stolen equipment • Spare parts and fuel • Rental reimbursement We also offer replacement-cost coverage, leased/rented equipment coverage and miscellaneous/unscheduled tools coverage. Our various coverage types are available to businesses of all sizes and are tailored to meet the specific needs of each employer. Preferred Exposures The AmTrust Inland Marine Contractors’ Equipment product is available to a wide range of mobile equipment operations, including (but not limited to): • Artisan contractors • General contractors • Landscaping companies • Snow removal operations • Street and road construction AmTrust is not a market for farming, mining, structural demolition, oil and gas, or drilling/boring operations. Equipment TIVs • • • Schedules of equipment with values over $5 million available; must be referred Open maximum for total insured value of any one item available; must be referred Miscellaneous tools and equipment subject to $1,000 maximum per item Preferred Equipment • • • • • • • • • • • • • • • • Excavators Grading equipment Bulldozers Loaders Trenchers Backhoes Scaffolding Portable generators/compressors Forklifts Tractors Hand Tools Cranes (with booms up to 25 ft.) Pneumatic tools Mowing equipment Asphalt equipment Road Building & maintaining equipment Ineligible Exposures • • • • New ventures Equipment licensed for road use Waterborne equipment Drilling / boring equipment • • • • • Small electronic items including cell phones, laptops or PDAs Farming, mining and structural demolition activities ATVs Golf Carts Oil and gas operations Additional Features • Written with AAIS forms • Direct physical loss coverage provided for all risks • Replacement cost coverage available for equipment less than 5 years old; not available for miscellaneous/unscheduled tools • Equipment must be scheduled or on file with company with a serial number, value, year, make and model • Blanket coverage available for select businesses • 80%, 90% or 100% coinsurance options available • Minimum premium of $500 • Deductible begins at $500, based on TIV • Coverage for small crane operations available; 25-foot boom max 877.528.7878 www.amtrustnorthamerica.com MKT0638 3/14 Your Success is Our Policy.® www.amtrustnorthamerica.com