Member Benefit Guide

AAA Northway Offices to Serve You
Emergency Road Service
Member Benefit Guide
1-800-AAA-HELP
1-800-222-4357
AAA Northway
Schenectady Travel Center
1626 Union Street
Schenectady, New York 12309
(518) 374-4575
AAA Northway
Saratoga Springs Travel Center
26 West Avenue
Saratoga Springs, New York 12866
(518) 587-8449
AAA Northway
Queensbury Travel Center
345 Bay Road
Queensbury, New York 12804
(518) 792-0088
AAA Northway
Plattsburgh Travel Center
20 Booth Drive
Plattsburgh, New York 12901
(518) 563-3830
Emergenc
Road Ser y
vice
AAA Northway
Amsterdam Travel Center
1-800-A
AA-HELP
1-800-222
-4357
00 0 00
0 12 34
56
CLUB CODE
MEMBERSH
IP NUMB
MEMBER
SINCE
20 04 DE
C 31
VALID THRU
118 Sanford Farms, Route 30
Amsterdam, New York 12010
(518) 684-0064
Visit us on our website at
AAA.com
ER
70 1 9
2009
Membership • Travel
Automotive • Show Your Card & Save®
Financial Services
104MHB Rev. 11/08
AAA.com
Welcome to AAA
Membership
Dear Member,
As a AAA member, you belong to one of the
largest membership organizations in the world. AAA
has served members since 1902, and our number
one priority continues to be high-quality, personal
service. Today, there are over 51 million members
served at over 1,000 offices in the U.S. and Canada.
AAA membership is an excellent value. It pays
to belong! Members receive over 70 products and
services such as automotive and emergency services,
complete travel planning, Show Your Card & Save®
discounts and much, much more. AAA gives you
protection, convenience and savings, when you are
driving, traveling or around home.
The AAA Member Benefit Guide is intended to
help you take full advantage of your membership.
Read it over, then keep it handy for easy reference
any time you have a question about benefits.
Thank you for the opportunity to serve you in
the years ahead.
• Highly qualified automotive technicians that have
earned certifications by the National Institute for
Automotive Service Excellence.
• Full service repair facilities that have the right
tools and equipment to provide a broad range of
repairs including tune-ups and repairs to engines,
brakes, electrical systems, suspensions and heating/air conditioning systems.
• Service reputation and workmanship that meets
your own tough, demanding standards. Before
AAA approves a facility, we survey past customers
to determine what their experience has been with
that facility.
It should be understood that stations that have been
awarded the status of AAA “Approved Auto Repair”
are under contract to provide such services and are
not agents of the Club, nor is the Club an agent for
any official AAA AAR station. The Club assumes no
responsibility for damage to member’s vehicle as a
result of repair work performed by such contracted
stations. However, the Club will assist in mediation
issues, if necessary.
AAA Approved Auto
Body Repair
AAA’s Approved Auto Body Repair means members
may expect quality auto body repair work. Members
also receive important consumer protection at AAA’s
approved facilities.
Sincerely,
James Phelps
President
2
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and presenting their membership card to the service
vehicle driver upon arrival in lieu of payment. The
phone number to call when in need of Emergency
Road Service is 1-800-AAA-HELP (1-800-222-4357).
If calling from a cell phone, dial 518-374-4100.
Exceptions to this requirement would be cases
involving violation of laws including illegal parking,
snow routes, driving under the influence; failure
to appear for violations; driving on a suspended/revoked driver’s license; failure to present evidence
of insurance; illegal use or falsification of license
or registration; engaging in a felony; attempting
to elude/eluding police. In the case of an accident
resulting in police ordered tow provide a copy of
the accident police report when submitting for
reimbursement consideration.
Approved Auto Repair
Program (AAR)
For years you’ve trusted us to help you select accommodations while you travel. Now, at home or on
the road, you can trust us to help you find quality
auto repair.
Auto repair can be a frustrating experience. AAA’s
Approved Auto Repair takes the “guess” work out
of finding quality auto repair. Each year repair
facilities are inspected to see if they meet the tough,
demanding standards for superior performance.
Only one-third of the facilities inspected qualify to
display the AAA Approved Auto Repair sign. It’s a
sure bet that they can provide you the highest quality in auto care.
AAA Member Benefit Guide
It pays to belong!
Membership.............................................. 4-5
Primary Membership; Associate Membership;
Membership Card; AAA Plus; AAA Plus RV; Trip
Interruption Protection
Travel by Auto........................................... 5-6
Personal Travel Planning; Maps and TripTik® Routings;
TourBook® and CampBook® Guides
Full Service Travel Agency..........................7
Cruise, Tours, Hotels and more, International Travel
Assistance
Additional Member Benefits................ 8-10
Fee-Free Travelers Cheques; Travel Money Products;
Passport Photos; Travel Store; Notary Public Service;
Emergency Check Cashing; Member Publication;
AAA Defensive Driver Program; Website; Government
Affairs; Traffic Safety
Financial.........................................................10
AAA Credit Cards; Automatic Renewal; AAA Deposits
Show Your Card & Save.............................11
Save on Hotels; Save on Rentals; Save on
Entertainment; Save on Shopping
Great Reasons to Belong to AAA............ 12-13
Auto Travel Department; Emergency Road Service; AAA
Travel Agency; General Services
Emergency Road Service.................... 14-22
How to call for Emergency Road Service; Additional
Important Provisions; What is AAA Emergency Road
Service?; Emergency Check Acceptance; Eligible
Vehicles; Battery Service; Tire Service; Towing Service;
Parkways - Turnpikes - Thruway Service; Fuel Service;
Lockout Service; Extricating Service; Allotted Call
Limit; The AAA Road Service Network; Who Can
Receive Service?; AAA Plus and Plus RV Members
Receive the Following Extended Benefits; Member’s
Risk; Reimbursements
What Does “AAA Approved” Auto
Repair Mean to You?
AAA’s Approved Auto Repair Facilities have met and
maintained AAA’s performance standards while providing reliable and courteous service. Here’s what
AAA demands:
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Approved Auto Repair Program....... 22-23
What does AAA “Approved Auto” Repair mean to you?
Approved Auto Body Repair....................23
Membership
Primary Membership
The first membership in a household is called the
Primary Membership. Emergency Road Service is
available to you, as the Primary Member, for any
car needing service whether you are the driver or
the passenger. COVERAGE IS ON YOU… NOT THE
VEHICLE.
Associate Membership
Associate Memberships are available, at an
additional cost, to extend complete membership
protection and services to spouse, domestic partner
or dependants of the Primary Member. Special
requirements are:
1. Associate Membership will be granted only
on a Primary Membership account with the
same coverage level.
2. Associate Members must be the spouse,
domestic partner or child, 19 years of age or
under, of the Primary Member, residing at
the same permanent address as the Primary
Member.
3. Associate Members may also be the child,
over 19 years of age of the Primary Member,
as long as they are a full time college student
with the same permanent address as the
Primary Member.
4. Associate Memberships may be added at any
time during the Primary’s Membership year.
Membership Card
The signature on the membership card, whether
primary or associate, should be the same as your
driver’s license. Carry your card with you at all
times; it contains the Guaranteed Arrest Bail Bond
and will have to be presented in the event that you
are in need of Emergency Road Service.
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Member’s Risk
Before servicing any automobile where there is the
possibility of damage to the automobile or other
property as a result of such service, the service
person shall inform the member that the member
must assume the risk of damage. Any such circumstance should be fully recorded and reported to AAA
Northway. It should be understood that the official
stations are under contract with the Club to perform such services and are not agents of the Club,
nor is the Club an agent for any official station. In
rendering service, the garage acts as an agent of the
member. The Club assumes no responsibility for
injuries to persons or property, including damage
to member’s vehicle, as a result of Emergency Road
Service performed by such contract garages. The
Club will assist by mediating unresolved issues.
Reimbursements
The Club’s Emergency Road Service is available
to assist members 24-hours a day, 365 days of the
year. In the event a member calls for service and
AAA service is unavailable, the Club will refund
the member for the prevailing commercial rate for
covered services.
In those instances when a member is unable to obtain AAA Emergency Road Service, an original itemized paid receipt in the member’s name must be
submitted to the Club within 30 days along with an
AAA Northway reimbursement form for reimbursement consideration. Reimbursements are based
on the Club’s contract rate for services within the
scope of these guidelines. Since the contract rate
is substantially lower than the regular commercial
rates, members can save money by calling AAA first11
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AAA Plus
We suggest that members patronize AAA contract
stations whenever possible and identify themselves
as AAA members to the attendant.
In most instances, AAA members may depend on
prompt road service not ordinarily available to
the general public. However, there may be some
instances where – due to circumstances beyond our
control – service may be delayed or unavailable. In
addition, rules governing service may vary slightly
from one Club to another due to local laws or conditions. In this case, the member is governed by the
rules of the Club where the emergency occurs.
Who Can Receive Service?
EMERGENCY ROAD SERVICE IS PROVIDED ONLY
FOR THE MEMBER WHOSE NAME APPEARS
ON THE MEMBERSHIP CARD. You as a member
are covered in any vehicle you are driving or are
a passenger in. Service, however, does not cover a
particular vehicle, nor is service available to any
nonmember driving the member’s vehicle - even
though the nonmember may reside in the same
household. Associate Memberships are available at
special reduced rates for qualified persons residing
in the member’s household.
AAA Plus and Plus RV Members Receive the Following Extended Benefits:
• 100 miles free towing to any destination of
the member’s choice
• Emergency Road Service including a sufficient amount of fuel to enable the member to
reach the nearest gas station
• Extended extrication service
• Up to $100 lock and key service
• Reimbursement of AAA Plus services at commercial rates when AAA is unavailable
• Trip interruption protection – up to $350
• Extended travel benefits
* AAA Plus and Plus RV coverage may be added
or removed only at time of membership
renewal
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AAA Plus offers many benefits in addition to the
great AAA benefits you already enjoy. AAA Plus is
a deluxe membership option that provides extra
protection and savings at a nominal fee. AAA
Plus may be added to or removed from your Basic
Membership only at the time of renewal. For more
information on Plus coverage, please see pages 12
and 13.
AAA Plus RV
AAA Plus RV provides the ultimate in membership
protection. Along with all the benefits of AAA Plus,
AAA Plus RV covers your motorcycle, motor home,
2 or 4 wheeled trailer (excluding livestock trailers)
and pickup with camper. AAA Plus RV may be added
to or removed from your Basic or Plus Membership
only at the time of renewal.
Trip Interruption
Protection - up to $350
If your vehicle is disabled for more than 24 hours
due to an accident, theft, or mechanical breakdown
while you are more than 100 miles away from home,
you will be reimbursed for up to 72 hours with
a maximum of $350. This includes lodging, food
(excluding alcoholic beverages) and a rental car to
continue to your destination. Original paid receipts
in the member's name for all expenses must be submitted along with a AAA Northway reimbursement
form within 30 days of disablement. Trip Interruption reimbursement applies to only one member
who is present at the time of breakdown.
Travel By Auto
Personal Travel Planning
Trained travel counselors help you plan your route,
sightseeing and accommodations and prepare a
custom package for every domestic driving trip.
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Maps and TripTik® Routings
AAA city, state and regional
maps are the most detailed maps
available. AAA marks your route
and prepares your customized trip
with up-to-date construction
information. Our experienced
travel counselors can show you
all the information you need to
know to make your trip an easy,
safe, and fun one! They can also
help you with hotel and car
reservations.
TourBook® and CampBook® Guides
AAA TourBooks® list AAA approved restaurants
and lodgings, along with
attractions and travel information. The restaurants and
lodgings are inspected each
year to insure our members
have piece of mind when using
a AAA approved facility. Each
entry in our TourBooks®
includes the address, phone
number, amenities, AAA
Diamond Rating and prices –
including guaranteed and
special member-only rates.
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Allotted Call Limit
Members are allowed four (4) service calls during
their membership year. Any member requesting
additional road service over their four (4) call limit
will have a service truck dispatched, however, the
member will be expected to pay the driver at the
time of service. The Club attempts to handle cases
involving excessive use on an individual basis. AAA
Northway reserves the right to bill a member whose
number of calls exceeds the allotted call limit. AAA
Northway reserves the right to downgrade, nonrenew or cancel any membership for excessive use.
The AAA Road Service Network
The AAA Emergency Road Service program operates
through independent garages who have contracted
with AAA Clubs to provide service. The Club makes
every effort to secure reliable, competent service
stations to provide Emergency Road Service. These
stations serve as independent contractors and the
Club does not assume liability for their acts or the
acts of their service persons who are not employees of the Club. Any damages resulting from the
acts of service station personnel – or any defects or
deficiencies in the goods or repair services which a
member may purchase are the sole responsibility of
the station and should be reported promptly to the
proprietor. The Club will mediate member’s vehicle
repair and damage complaints resulting from road
service provided by AAA/CAA contractors.
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Parkways – Turnpikes – Thruway Service
In areas where AAA contractor access is legally
restricted such as parkways, turnpikes, or thruway,
the member is requested to pay for service and
submit the paid original receipt in his or her name
for reimbursement consideration. Reimbursement
will be based on the cost of towing the vehicle to the
nearest exit or responding garage, at the member’s
discretion.
Fuel Service
An emergency supply of fuel will be delivered to a
member’s disabled vehicle enabling the member
to reach the nearest service station; or towed to a
facility where fuel is available in accordance with
the Club’s towing provisions. Basic Members will be
charged for the fuel at current pump prices. AAA
Plus and Plus RV benefits include at no additional
cost a delivery of a sufficient amount of fuel to enable
the member to reach the nearest service station.
Lockout Service
If keys are locked inside the vehicle, service will be
sent to gain entrance. If the key that operates or
provides access to the passenger compartment of
the vehicle is lost, broken, or the service provider
cannot gain entry, the Club shall provide locksmith
service up to $50. If necessary, the Club will provide
tow service. Once the vehicle is at the repair facility,
the member is responsible for the cost of parts and
labor. AAA Plus and Plus RV benefits include up to
$100 in parts and labor for lock and key service to
make vehicle operable.
Extricating Service
Will be provided when needed, but it will not
include snow removal or service when vehicle is
located in a place where snow and ice have not been
sufficiently removed to allow prompt access. The
vehicle will be extricated/winched when it can be
safely reached from a normally traveled road or
established thoroughfare. If special equipment such
as extra rigging, extra trucks and/or extra manpower
is required, either because of the inaccessible location or the design of the vehicle being extricated,
associated costs will be at the member’s expense. One
operator with one tow truck at the scene is included.
AAA Plus and Plus RV benefits include at no additional cost a second truck and operator for one full
hour at the scene of disablement.
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Full Service Travel Agency
AAA Takes Care of All the Details
AAA members receive many special member benefits
through the AAA Travel Agency. Our professional
travel agents have been certified to provide the best
travel arrangements worldwide while getting the
best value for your travel dollars. We have destination specialist in all offices to make your next trip
the most memorable ever. Ask about our AAA Northway Select Vacation packages.
Here is a sample of how our agents can put together
the ideal travel package for you
• Cruise tickets and cruise tours
• Tour packages, both independent and
escorted
• Hotel & resort reservations
• Car rental reservation – domestic and
international
• Airline reservations – domestic and
international
• Rail tickets
• Group, corporate or leisure travel
arrangements
• Tailor-made individual travel arrangements
• Custom-planned motorcoach tours
• Baggage and travel insurance
• Information on visas and other travel
documents
• Passport photos and applications
International Travel Assistance
AAA is the only authorized source in the U.S. for
International Driving Permits (IDP’s). AAA also
provides assistance with passport photos, visa’s,
foreign maps and tour guides. Trip cancellation,
lost baggage and travel insurances are available to
safeguard your trip.
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Towing Service
Additional Member Benefits
Fee-Free Travelers Cheques
AAA members can purchase fee-free domestic
Travelers Cheques at all of our Travel Centers.
We also offer fee-free Dual Signature Travelers
Cheques for added convenience.
Travel Money Products
AAA members have a variety of options for cash
when traveling. AAA Northway offers convenient
packs of banknotes and coins, TipPaks® to ensure
you have local currency in hand. AAA Northway
also offers prepaid Travel Money Cards and Gift
Cards.
Passport Photos
Instant passport photo service is available at all AAA
Northway Travel Centers during normal business
hours. Members receive two color photos valid for
both passports and International Driving Permits.
Passport photos are available to Basic Members
for a fee of $6.00 and are $2.50 for Plus & Plus RV
Members.
A vehicle which cannot be driven safely under its
own power may be towed on the basis of one tow per
emergency disablement. Members may have their
vehicle towed at the Club’s expense from the point
of breakdown back to the AAA station responding to
the call. If a member desires to be towed to another
location, the member is entitled to three (3) free
miles of towing. On the start of the fourth (4th)
mile, additional mileage shall be charged to the
member at the applicable rate and should be paid
to the responding service station at the time service
is rendered. AAA stations may require damage
inspection and waiver liability if a vehicle is dropped
at a closed place of repair or at any location where
the member or a representative is not available to
accept custody of the vehicle. AAA Plus and Plus RV
benefits include up to one hundred (100) miles of
free towing from the point of disablement to a destination of the member’s choice.
If your car must be towed to a repair facility, you
should call them in advance to be sure they will
accept your car. Due to the demand for automobile
repairs, many service outlets will not accept towed
vehicles without an appointment.
During severe and extended storms or cold weather
periods, AAA Northway reserves the right to
temporarily suspend towing service to members
whose vehicles are in a place of safety, such as parking lots or the member’s own driveway or garage
in order to give priority to members who may be
stranded out-of-doors or in an emergency situation.
Travel Store
AAA members may purchase discounted merchandise through AAA Northway Travel Stores, located
in each of our Travel Centers. We offer a variety of
items such as luggage, travel accessories, EZPASS
tags, AAA Road Atlases and more – all at special
member only prices. If you cannot make it into one
of our Travel Centers you can also visit our AAA
Northway eTravel Store at AAA.com.
Notary Public Service
Free notary public service is available to members at
all AAA Northway Travel Centers.
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tire service for AAA Plus RV Members. Dual-wheel
unloaded pickup trucks are provided all service
except tire service.
Rented passenger vehicles are eligible for service.
Commercial vehicles are also eligible for service with
the exclusion of taxicabs and limousines. Some services, such as extricating services and towing, cannot
be safely provided to large or heavily loaded vehicles,
however, other services will be provided such as battery, gasoline and lockout services. Vehicles which
do not bear valid state license plates or vehicles to be
junked are not eligible for service.
Battery Service
An attempt will be made to start vehicle with battery
boost or other available means. Our mobile team
of battery service technicians are highly trained and
ready to test and replace your battery on the spot if
needed (available in select locations). Recharging the
battery is at the member’s expense. Service stations
are not required to attempt to start a car by pushing
it. If the car cannot be started, tow service will be
arranged.
In selected areas, when a AAA member calls for assistance or submits a request online and the problem
is believed to be battery related, a mobile battery
replacement vehicle may be dispatched. A trained
specialist will test the battery and the vehicle charging system at no cost to the member. If the battery
needs to be replaced, the member can request to
purchase one and the specialist will install one on
the spot. Battery service replacement vehicles carry
batteries that will properly fit approximately 90% of
all cars, SUVs & light trucks on the road.
Tire Service
Includes one service trip to transfer an inflated
spare tire from carrier to wheel. (Does not include
removing tires from rims, repairing or shifting tires,
mounting or removing chains or installing snow
tires.) EACH MEMBER IS EXPECTED TO HAVE AN
INFLATED SPARE TIRE. Tire repairs and additional
trips are at member’s expense. Dual-wheeled vehicles are not eligible for tire service.
Towing service shall be provided in the event a spare
is not available.
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Emergency Check Cashing
If you run short of money while traveling, simply
turn your AAA Northway card into instant cash at
most AAA Club Offices. Participating AAA Clubs will
cash your personal check up to $100.00, when you
present your AAA Northway membership card and
other necessary identification.
Member Publication
Every Primary Member is entitled to Going Places
magazine subscription. Going Places, an official
publication of the Club, is an important channel of
information between the Club and our members.
It provides details of activities in the automotive,
highway, and legislative fields of particular interest
to motorists. Regular features advise you on the
care and maintenance of your car. It also provides
vacation suggestions and news of Club activities.
AAA Defensive Driver Program
AAA Northway offers you a six-hour defensive driving course. This course will allow you to refresh
your driving skills and learn preventative techniques
for collision avoidance. Upon participation and completion of this course you can:
• Receive a 10% insurance discount.
• Reduce up to 4 points on your current driving record.
This course is available for a nominal fee in a city/
town near you. Reservations can be made by calling
toll free (888) 761-6058.
Website
Log on to AAA.com and you’ll find many of the
services available to you at our Travel Centers. Book
a trip, renew your membership, request Emergency
Road Service online, create your own TripTik®,
purchase a wide selection of theme park tickets, and
so much more. Plus, our website will keep you up to
date with all the latest news from the Club.
Government Affairs
AAA has supported motorists' interests since 1902.
AAA monitors local, state and federal legislative
activity and lobbies for motorists' rights at all levels.
AAA Foundation of Traffic Safety
AAA Clubs support the Traffic Safety Foundation
safety research including programs such as School
Safety Patrol, Driver Improvement Programs, and
the School Safety Poster Contest. AAA is committed to support and conduct programs that enhance
safety in the communities we serve.
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Financial Services
AAA Credit Cards
AAA WorldPoints TM
Earn points towards great rewards like cash,
airline tickets, brand-name merchandise, and gift
cards with the AAA Platinum Plus® WorldPoints TM
credit card. Besides a wide array of rewards, you’ll
also enjoy a low Annual Percentage Rate (APR),
no annual fee, 24-hour account access, 0% fraud
liability and much more. Contact us today at AAA.
com/creditcard or call 1-800-545-7899 for more
information or to apply. AAA also offers Gas
Rebate and Cash Rewards credit cards.
Automatic Renewal
Authorize your AAA Membership dues to be
charged to your AAA Credit Card, Visa, MasterCard, American Express or Discover Card.
AAA/Discover Bank Deposit Program
Members save more with the AAA/Discover Bank
Deposit Program. Special benefits include:
• Exclusive, member-only rates that
consistently beat the national bank average;
• No minimum required to open a CD, IRA or
Money Market account (Money Market
Accounts require a minimum balance of
$1,500 after 60 days);
• Quick account set-up by phone, mail or
online;
• Easy and secure access to your account
information via AAA.com/deposits.
Discover the AAA difference in high-yield savings
accounts. Call 1-888-204-8990 or go online to
AAA.com/deposits for more information.
Additional Important Provisions
Every effort has been made to design an Emergency
Road Service program which is able to meet the
emergency demands of AAA members. However, the
Club cannot guarantee that service will always be
available in all areas and under all circumstances.
Service within any particular time limit cannot be
guaranteed, especially during periods of extreme
weather conditions, where delays can be expected.
Because guidelines covering the Emergency Road
Service program are subject to change, Club members are asked to familiarize themselves with updated
guidelines which are published on AAA.com.
What is AAA Emergency
Road Service?
AAA Emergency Road Service is just that – an
emergency service which must not be mistaken
for maintenance, repair, or a convenience service.
Members are responsible for the cost of parts and
labor. The responding service station will make only
one round trip per disablement. Additional trips for
the same disablement are at the member’s expense.
In fairness to all AAA members, the Club cannot be
expected to render repeated service on a vehicle in
need of repairs.
AAA facilities are not obligated to perform repair
work after regular business hours.
Emergency Check Acceptance
AAA/CAA Clubs will guarantee payment of its members’ personal checks up to $250 to pay for emergency services or repairs at any independent contract
facility. The member must present a valid membership card and other appropriate identification at the
time of payment.
Eligible Vehicles
Financial
Services
10
AAA shall provide service to four-wheeled motor
driven vehicles of the passenger, pleasure or recreational type regardless of license plate designation, if
those services can be safely delivered.
In addition, dual-wheeled campers/motor homes,
light duty single axle trailers, motorcycles and fifth
wheel trailers (excluding livestock trailers) will be
provided all services such as towing, extrication and
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Show Your Card & Save®
Show Your Card & Save®
Show your AAA card for discounts and savings on
many everyday purchases. Look for the sign at
participating businesses near home and when you
travel. Your savings can be hundreds of dollars per
year!
Save on Hotels
Emergency Road Service
Emergency Road Service is designed to aid any member
whose vehicle has become unexpectedly disabled and
cannot be driven safely under its own power.
How to Call for
Emergency Road Service
When in need of Emergency Road Service, members
should call 1-800-AAA-HELP (1-800-222-4357) to
receive dispatch assistance 24 hours a day from AAA
employees. If calling from a cell phone, members
should dial 518-374-4100.
Stay with a AAA Preferred Lodging Partner where
you’ll get the best available rate for your dates
of stay and a 100 percent satisfaction guarantee!
Choose from over 1 million hotel rooms at topbrand hotels including Best Western, Hampton,
Hilton, Hyatt, Marriott, and Starwood.
Save on Car & Truck Rentals
Receive exclusive AAA savings on Hertz leisure and
business car rentals. AAA Members also receive
discounts on Penske one-way truck rentals.
Save on Theme Parks and More
When calling for service, you will be asked for the
following:
1. The town or city you’re in
2. Your membership number
3. Exact location of your vehicle with cross streets
4. Phone number.
5. Year, make, model, color and license plate
number
6. Type of disablement
7. Tow destination if applicable
Save on multi-day tickets to Walt Disney World,
Universal Studios and SeaWorld Adventure Parks.
Also save big on tickets to Busch Gardens, The
Great Escape, Six Flags and to other popular
attractions. Save money on movie passes to Regal
and AMC Theatres. Check your nearest AAA
Northway Travel Center or AAA.com for current
pricing and availability.
Information given in this sequence will enable AAA
to dispatch a vehicle to your aid without delay. It
is expected that a member will be with the disabled
vehicle at the time of service and present a valid
membership card when the AAA contractor arrives.
Save on local and national retail operations with
your AAA membership card. Included in this
program are such partners as Target.com, Reebok
Outlet Stores, Payless ShoeSource, LensCrafters,
FTD floral products and an extensive list of local
businesses available at your nearest AAA Northway
Travel Center or at AAA.com.
Members can also request Emergency Road Service
on the internet. Go to AAA.com and click on the
Road Service Online® link. Simply complete the
online form and AAA will be on the way.
(Not available in all areas)
If your emergency problem is resolved before the
serviceman reaches you, please notify AAA immediately. This will avoid your account from being
charged with a road service call.
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Save on Shopping
aaa.com/save
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Great Reasons to Belong to AAA
Auto Travel Department
AAA Travel Agency
• TripTiks®
• Regional/State/Local Maps
• Attraction Discounts
• TourBooks®
• CampBooks®
• Calendar of Events
• Bridge & Ferry Directory
• Travel Counseling
• Car and Hotel Reservations
• Road Construction
• Individual Travel Packages
• Escorted Tours
• Cruises and Cruise Tours
• Escorted Motorcoach Trips
• Customized Disney Vacations
• Trip Assist Insurance
• International Car Rentals
• Rail Tickets
• Domestic and International Airline Tickets
• Corporate Travel Arrangements
• Information on Visas and other Travel Documents
Emergency Road Service
General Services
• 24-Hour Emergency Road Service
• Emergency Check Acceptance
• Bail Bond Protection
• Approved Auto Repair
• Approved Auto Body Repair
• Fuel Price Reports
• Theft Reward
• Gas Availability Information
• Digest of Motor Laws
• Trip Interruption Protection
• Battery Service (in select areas)
AAA BENEFIT
• Fee-Free Travelers Cheques and Dual Signature Cheques
• Gift Cards
• AAA TravelMoney® Cards
• Fee-Free Notary Service
• AAA Credit Cards
• Show Your Card & Save Program
• AAA Travel Store
• Discounted Movie Tickets
• Discounted Theme Park and Attraction Tickets
• AAA High Yield Deposits
• Passport Photos
• International Driving Permits
BASIC MEMBERSHIP
PLUS AND PLUS RV MEMBERSHIP
Towing
Up to 3 miles from breakdown or to
responding AAA station are free. Each
additional mile charged at applicable rate.
Up to 100 miles from breakdown are
free. Includes use of special towing
equipment.
Fuel Delivery
Free delivery. Fuel at cost.
Free delivery. Fuel is free.
Emergency Extrication
hour
Lock and Key Service
One service vehicle and driver for
unlimited time.
Up to $50 for parts and labor.
A second service vehicle and driver for one
full hour.
Up to $100 for parts and labor.
Trip Interruption
Protection
N/A
Up to $350 for personal expenses during
a travel emergency. See page 5 for
details.
Passport Photos
$6 per set
$2.50 per set
European Tour Guide
Free.
Free.
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Great Reasons to Belong to AAA
Auto Travel Department
AAA Travel Agency
• TripTiks®
• Regional/State/Local Maps
• Attraction Discounts
• TourBooks®
• CampBooks®
• Calendar of Events
• Bridge & Ferry Directory
• Travel Counseling
• Car and Hotel Reservations
• Road Construction
• Individual Travel Packages
• Escorted Tours
• Cruises and Cruise Tours
• Escorted Motorcoach Trips
• Customized Disney Vacations
• Trip Assist Insurance
• International Car Rentals
• Rail Tickets
• Domestic and International Airline Tickets
• Corporate Travel Arrangements
• Information on Visas and other Travel Documents
Emergency Road Service
General Services
• 24-Hour Emergency Road Service
• Emergency Check Acceptance
• Bail Bond Protection
• Approved Auto Repair
• Approved Auto Body Repair
• Fuel Price Reports
• Theft Reward
• Gas Availability Information
• Digest of Motor Laws
• Trip Interruption Protection
• Battery Service (in select areas)
AAA BENEFIT
• Fee-Free Travelers Cheques and Dual Signature Cheques
• Gift Cards
• AAA TravelMoney® Cards
• Fee-Free Notary Service
• AAA Credit Cards
• Show Your Card & Save Program
• AAA Travel Store
• Discounted Movie Tickets
• Discounted Theme Park and Attraction Tickets
• AAA High Yield Deposits
• Passport Photos
• International Driving Permits
BASIC MEMBERSHIP
PLUS AND PLUS RV MEMBERSHIP
Towing
Up to 3 miles from breakdown or to
responding AAA station are free. Each
additional mile charged at applicable rate.
Up to 100 miles from breakdown are
free. Includes use of special towing
equipment.
Fuel Delivery
Free delivery. Fuel at cost.
Free delivery. Fuel is free.
Emergency Extrication
hour
Lock and Key Service
One service vehicle and driver for
unlimited time.
Up to $50 for parts and labor.
A second service vehicle and driver for one
full hour.
Up to $100 for parts and labor.
Trip Interruption
Protection
N/A
Up to $350 for personal expenses during
a travel emergency. See page 5 for
details.
Passport Photos
$6 per set
$2.50 per set
European Tour Guide
Free.
Free.
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Show Your Card & Save®
Show Your Card & Save®
Show your AAA card for discounts and savings on
many everyday purchases. Look for the sign at
participating businesses near home and when you
travel. Your savings can be hundreds of dollars per
year!
Save on Hotels
Emergency Road Service
Emergency Road Service is designed to aid any member
whose vehicle has become unexpectedly disabled and
cannot be driven safely under its own power.
How to Call for
Emergency Road Service
When in need of Emergency Road Service, members
should call 1-800-AAA-HELP (1-800-222-4357) to
receive dispatch assistance 24 hours a day from AAA
employees. If calling from a cell phone, members
should dial 518-374-4100.
Stay with a AAA Preferred Lodging Partner where
you’ll get the best available rate for your dates
of stay and a 100 percent satisfaction guarantee!
Choose from over 1 million hotel rooms at topbrand hotels including Best Western, Hampton,
Hilton, Hyatt, Marriott, and Starwood.
Save on Car & Truck Rentals
Receive exclusive AAA savings on Hertz leisure and
business car rentals. AAA Members also receive
discounts on Penske one-way truck rentals.
Save on Theme Parks and More
When calling for service, you will be asked for the
following:
1. The town or city you’re in
2. Your membership number
3. Exact location of your vehicle with cross streets
4. Phone number.
5. Year, make, model, color and license plate
number
6. Type of disablement
7. Tow destination if applicable
Save on multi-day tickets to Walt Disney World,
Universal Studios and SeaWorld Adventure Parks.
Also save big on tickets to Busch Gardens, The
Great Escape, Six Flags and to other popular
attractions. Save money on movie passes to Regal
and AMC Theatres. Check your nearest AAA
Northway Travel Center or AAA.com for current
pricing and availability.
Information given in this sequence will enable AAA
to dispatch a vehicle to your aid without delay. It
is expected that a member will be with the disabled
vehicle at the time of service and present a valid
membership card when the AAA contractor arrives.
Save on local and national retail operations with
your AAA membership card. Included in this
program are such partners as Target.com, Reebok
Outlet Stores, Payless ShoeSource, LensCrafters,
FTD floral products and an extensive list of local
businesses available at your nearest AAA Northway
Travel Center or at AAA.com.
Members can also request Emergency Road Service
on the internet. Go to AAA.com and click on the
Road Service Online® link. Simply complete the
online form and AAA will be on the way.
(Not available in all areas)
If your emergency problem is resolved before the
serviceman reaches you, please notify AAA immediately. This will avoid your account from being
charged with a road service call.
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Save on Shopping
aaa.com/save
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Financial Services
AAA Credit Cards
AAA WorldPoints TM
Earn points towards great rewards like cash,
airline tickets, brand-name merchandise, and gift
cards with the AAA Platinum Plus® WorldPoints TM
credit card. Besides a wide array of rewards, you’ll
also enjoy a low Annual Percentage Rate (APR),
no annual fee, 24-hour account access, 0% fraud
liability and much more. Contact us today at AAA.
com/creditcard or call 1-800-545-7899 for more
information or to apply. AAA also offers Gas
Rebate and Cash Rewards credit cards.
Automatic Renewal
Authorize your AAA Membership dues to be
charged to your AAA Credit Card, Visa, MasterCard, American Express or Discover Card.
AAA/Discover Bank Deposit Program
Members save more with the AAA/Discover Bank
Deposit Program. Special benefits include:
• Exclusive, member-only rates that
consistently beat the national bank average;
• No minimum required to open a CD, IRA or
Money Market account (Money Market
Accounts require a minimum balance of
$1,500 after 60 days);
• Quick account set-up by phone, mail or
online;
• Easy and secure access to your account
information via AAA.com/deposits.
Discover the AAA difference in high-yield savings
accounts. Call 1-888-204-8990 or go online to
AAA.com/deposits for more information.
Additional Important Provisions
Every effort has been made to design an Emergency
Road Service program which is able to meet the
emergency demands of AAA members. However, the
Club cannot guarantee that service will always be
available in all areas and under all circumstances.
Service within any particular time limit cannot be
guaranteed, especially during periods of extreme
weather conditions, where delays can be expected.
Because guidelines covering the Emergency Road
Service program are subject to change, Club members are asked to familiarize themselves with updated
guidelines which are published on AAA.com.
What is AAA Emergency
Road Service?
AAA Emergency Road Service is just that – an
emergency service which must not be mistaken
for maintenance, repair, or a convenience service.
Members are responsible for the cost of parts and
labor. The responding service station will make only
one round trip per disablement. Additional trips for
the same disablement are at the member’s expense.
In fairness to all AAA members, the Club cannot be
expected to render repeated service on a vehicle in
need of repairs.
AAA facilities are not obligated to perform repair
work after regular business hours.
Emergency Check Acceptance
AAA/CAA Clubs will guarantee payment of its members’ personal checks up to $250 to pay for emergency services or repairs at any independent contract
facility. The member must present a valid membership card and other appropriate identification at the
time of payment.
Eligible Vehicles
Financial
Services
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AAA shall provide service to four-wheeled motor
driven vehicles of the passenger, pleasure or recreational type regardless of license plate designation, if
those services can be safely delivered.
In addition, dual-wheeled campers/motor homes,
light duty single axle trailers, motorcycles and fifth
wheel trailers (excluding livestock trailers) will be
provided all services such as towing, extrication and
15
tire service for AAA Plus RV Members. Dual-wheel
unloaded pickup trucks are provided all service
except tire service.
Rented passenger vehicles are eligible for service.
Commercial vehicles are also eligible for service with
the exclusion of taxicabs and limousines. Some services, such as extricating services and towing, cannot
be safely provided to large or heavily loaded vehicles,
however, other services will be provided such as battery, gasoline and lockout services. Vehicles which
do not bear valid state license plates or vehicles to be
junked are not eligible for service.
Battery Service
An attempt will be made to start vehicle with battery
boost or other available means. Our mobile team
of battery service technicians are highly trained and
ready to test and replace your battery on the spot if
needed (available in select locations). Recharging the
battery is at the member’s expense. Service stations
are not required to attempt to start a car by pushing
it. If the car cannot be started, tow service will be
arranged.
In selected areas, when a AAA member calls for assistance or submits a request online and the problem
is believed to be battery related, a mobile battery
replacement vehicle may be dispatched. A trained
specialist will test the battery and the vehicle charging system at no cost to the member. If the battery
needs to be replaced, the member can request to
purchase one and the specialist will install one on
the spot. Battery service replacement vehicles carry
batteries that will properly fit approximately 90% of
all cars, SUVs & light trucks on the road.
Tire Service
Includes one service trip to transfer an inflated
spare tire from carrier to wheel. (Does not include
removing tires from rims, repairing or shifting tires,
mounting or removing chains or installing snow
tires.) EACH MEMBER IS EXPECTED TO HAVE AN
INFLATED SPARE TIRE. Tire repairs and additional
trips are at member’s expense. Dual-wheeled vehicles are not eligible for tire service.
Towing service shall be provided in the event a spare
is not available.
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Emergency Check Cashing
If you run short of money while traveling, simply
turn your AAA Northway card into instant cash at
most AAA Club Offices. Participating AAA Clubs will
cash your personal check up to $100.00, when you
present your AAA Northway membership card and
other necessary identification.
Member Publication
Every Primary Member is entitled to Going Places
magazine subscription. Going Places, an official
publication of the Club, is an important channel of
information between the Club and our members.
It provides details of activities in the automotive,
highway, and legislative fields of particular interest
to motorists. Regular features advise you on the
care and maintenance of your car. It also provides
vacation suggestions and news of Club activities.
AAA Defensive Driver Program
AAA Northway offers you a six-hour defensive driving course. This course will allow you to refresh
your driving skills and learn preventative techniques
for collision avoidance. Upon participation and completion of this course you can:
• Receive a 10% insurance discount.
• Reduce up to 4 points on your current driving record.
This course is available for a nominal fee in a city/
town near you. Reservations can be made by calling
toll free (888) 761-6058.
Website
Log on to AAA.com and you’ll find many of the
services available to you at our Travel Centers. Book
a trip, renew your membership, request Emergency
Road Service online, create your own TripTik®,
purchase a wide selection of theme park tickets, and
so much more. Plus, our website will keep you up to
date with all the latest news from the Club.
Government Affairs
AAA has supported motorists' interests since 1902.
AAA monitors local, state and federal legislative
activity and lobbies for motorists' rights at all levels.
AAA Foundation of Traffic Safety
AAA Clubs support the Traffic Safety Foundation
safety research including programs such as School
Safety Patrol, Driver Improvement Programs, and
the School Safety Poster Contest. AAA is committed to support and conduct programs that enhance
safety in the communities we serve.
9
Towing Service
Additional Member Benefits
Fee-Free Travelers Cheques
AAA members can purchase fee-free domestic
Travelers Cheques at all of our Travel Centers.
We also offer fee-free Dual Signature Travelers
Cheques for added convenience.
Travel Money Products
AAA members have a variety of options for cash
when traveling. AAA Northway offers convenient
packs of banknotes and coins, TipPaks® to ensure
you have local currency in hand. AAA Northway
also offers prepaid Travel Money Cards and Gift
Cards.
Passport Photos
Instant passport photo service is available at all AAA
Northway Travel Centers during normal business
hours. Members receive two color photos valid for
both passports and International Driving Permits.
Passport photos are available to Basic Members
for a fee of $6.00 and are $2.50 for Plus & Plus RV
Members.
A vehicle which cannot be driven safely under its
own power may be towed on the basis of one tow per
emergency disablement. Members may have their
vehicle towed at the Club’s expense from the point
of breakdown back to the AAA station responding to
the call. If a member desires to be towed to another
location, the member is entitled to three (3) free
miles of towing. On the start of the fourth (4th)
mile, additional mileage shall be charged to the
member at the applicable rate and should be paid
to the responding service station at the time service
is rendered. AAA stations may require damage
inspection and waiver liability if a vehicle is dropped
at a closed place of repair or at any location where
the member or a representative is not available to
accept custody of the vehicle. AAA Plus and Plus RV
benefits include up to one hundred (100) miles of
free towing from the point of disablement to a destination of the member’s choice.
If your car must be towed to a repair facility, you
should call them in advance to be sure they will
accept your car. Due to the demand for automobile
repairs, many service outlets will not accept towed
vehicles without an appointment.
During severe and extended storms or cold weather
periods, AAA Northway reserves the right to
temporarily suspend towing service to members
whose vehicles are in a place of safety, such as parking lots or the member’s own driveway or garage
in order to give priority to members who may be
stranded out-of-doors or in an emergency situation.
Travel Store
AAA members may purchase discounted merchandise through AAA Northway Travel Stores, located
in each of our Travel Centers. We offer a variety of
items such as luggage, travel accessories, EZPASS
tags, AAA Road Atlases and more – all at special
member only prices. If you cannot make it into one
of our Travel Centers you can also visit our AAA
Northway eTravel Store at AAA.com.
Notary Public Service
Free notary public service is available to members at
all AAA Northway Travel Centers.
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Parkways – Turnpikes – Thruway Service
In areas where AAA contractor access is legally
restricted such as parkways, turnpikes, or thruway,
the member is requested to pay for service and
submit the paid original receipt in his or her name
for reimbursement consideration. Reimbursement
will be based on the cost of towing the vehicle to the
nearest exit or responding garage, at the member’s
discretion.
Fuel Service
An emergency supply of fuel will be delivered to a
member’s disabled vehicle enabling the member
to reach the nearest service station; or towed to a
facility where fuel is available in accordance with
the Club’s towing provisions. Basic Members will be
charged for the fuel at current pump prices. AAA
Plus and Plus RV benefits include at no additional
cost a delivery of a sufficient amount of fuel to enable
the member to reach the nearest service station.
Lockout Service
If keys are locked inside the vehicle, service will be
sent to gain entrance. If the key that operates or
provides access to the passenger compartment of
the vehicle is lost, broken, or the service provider
cannot gain entry, the Club shall provide locksmith
service up to $50. If necessary, the Club will provide
tow service. Once the vehicle is at the repair facility,
the member is responsible for the cost of parts and
labor. AAA Plus and Plus RV benefits include up to
$100 in parts and labor for lock and key service to
make vehicle operable.
Extricating Service
Will be provided when needed, but it will not
include snow removal or service when vehicle is
located in a place where snow and ice have not been
sufficiently removed to allow prompt access. The
vehicle will be extricated/winched when it can be
safely reached from a normally traveled road or
established thoroughfare. If special equipment such
as extra rigging, extra trucks and/or extra manpower
is required, either because of the inaccessible location or the design of the vehicle being extricated,
associated costs will be at the member’s expense. One
operator with one tow truck at the scene is included.
AAA Plus and Plus RV benefits include at no additional cost a second truck and operator for one full
hour at the scene of disablement.
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Full Service Travel Agency
AAA Takes Care of All the Details
AAA members receive many special member benefits
through the AAA Travel Agency. Our professional
travel agents have been certified to provide the best
travel arrangements worldwide while getting the
best value for your travel dollars. We have destination specialist in all offices to make your next trip
the most memorable ever. Ask about our AAA Northway Select Vacation packages.
Here is a sample of how our agents can put together
the ideal travel package for you
• Cruise tickets and cruise tours
• Tour packages, both independent and
escorted
• Hotel & resort reservations
• Car rental reservation – domestic and
international
• Airline reservations – domestic and
international
• Rail tickets
• Group, corporate or leisure travel
arrangements
• Tailor-made individual travel arrangements
• Custom-planned motorcoach tours
• Baggage and travel insurance
• Information on visas and other travel
documents
• Passport photos and applications
International Travel Assistance
AAA is the only authorized source in the U.S. for
International Driving Permits (IDP’s). AAA also
provides assistance with passport photos, visa’s,
foreign maps and tour guides. Trip cancellation,
lost baggage and travel insurances are available to
safeguard your trip.
7
Maps and TripTik® Routings
AAA city, state and regional
maps are the most detailed maps
available. AAA marks your route
and prepares your customized trip
with up-to-date construction
information. Our experienced
travel counselors can show you
all the information you need to
know to make your trip an easy,
safe, and fun one! They can also
help you with hotel and car
reservations.
TourBook® and CampBook® Guides
AAA TourBooks® list AAA approved restaurants
and lodgings, along with
attractions and travel information. The restaurants and
lodgings are inspected each
year to insure our members
have piece of mind when using
a AAA approved facility. Each
entry in our TourBooks®
includes the address, phone
number, amenities, AAA
Diamond Rating and prices –
including guaranteed and
special member-only rates.
6
Allotted Call Limit
Members are allowed four (4) service calls during
their membership year. Any member requesting
additional road service over their four (4) call limit
will have a service truck dispatched, however, the
member will be expected to pay the driver at the
time of service. The Club attempts to handle cases
involving excessive use on an individual basis. AAA
Northway reserves the right to bill a member whose
number of calls exceeds the allotted call limit. AAA
Northway reserves the right to downgrade, nonrenew or cancel any membership for excessive use.
The AAA Road Service Network
The AAA Emergency Road Service program operates
through independent garages who have contracted
with AAA Clubs to provide service. The Club makes
every effort to secure reliable, competent service
stations to provide Emergency Road Service. These
stations serve as independent contractors and the
Club does not assume liability for their acts or the
acts of their service persons who are not employees of the Club. Any damages resulting from the
acts of service station personnel – or any defects or
deficiencies in the goods or repair services which a
member may purchase are the sole responsibility of
the station and should be reported promptly to the
proprietor. The Club will mediate member’s vehicle
repair and damage complaints resulting from road
service provided by AAA/CAA contractors.
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AAA Plus
We suggest that members patronize AAA contract
stations whenever possible and identify themselves
as AAA members to the attendant.
In most instances, AAA members may depend on
prompt road service not ordinarily available to
the general public. However, there may be some
instances where – due to circumstances beyond our
control – service may be delayed or unavailable. In
addition, rules governing service may vary slightly
from one Club to another due to local laws or conditions. In this case, the member is governed by the
rules of the Club where the emergency occurs.
Who Can Receive Service?
EMERGENCY ROAD SERVICE IS PROVIDED ONLY
FOR THE MEMBER WHOSE NAME APPEARS
ON THE MEMBERSHIP CARD. You as a member
are covered in any vehicle you are driving or are
a passenger in. Service, however, does not cover a
particular vehicle, nor is service available to any
nonmember driving the member’s vehicle - even
though the nonmember may reside in the same
household. Associate Memberships are available at
special reduced rates for qualified persons residing
in the member’s household.
AAA Plus and Plus RV Members Receive the Following Extended Benefits:
• 100 miles free towing to any destination of
the member’s choice
• Emergency Road Service including a sufficient amount of fuel to enable the member to
reach the nearest gas station
• Extended extrication service
• Up to $100 lock and key service
• Reimbursement of AAA Plus services at commercial rates when AAA is unavailable
• Trip interruption protection – up to $350
• Extended travel benefits
* AAA Plus and Plus RV coverage may be added
or removed only at time of membership
renewal
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AAA Plus offers many benefits in addition to the
great AAA benefits you already enjoy. AAA Plus is
a deluxe membership option that provides extra
protection and savings at a nominal fee. AAA
Plus may be added to or removed from your Basic
Membership only at the time of renewal. For more
information on Plus coverage, please see pages 12
and 13.
AAA Plus RV
AAA Plus RV provides the ultimate in membership
protection. Along with all the benefits of AAA Plus,
AAA Plus RV covers your motorcycle, motor home,
2 or 4 wheeled trailer (excluding livestock trailers)
and pickup with camper. AAA Plus RV may be added
to or removed from your Basic or Plus Membership
only at the time of renewal.
Trip Interruption
Protection - up to $350
If your vehicle is disabled for more than 24 hours
due to an accident, theft, or mechanical breakdown
while you are more than 100 miles away from home,
you will be reimbursed for up to 72 hours with
a maximum of $350. This includes lodging, food
(excluding alcoholic beverages) and a rental car to
continue to your destination. Original paid receipts
in the member's name for all expenses must be submitted along with a AAA Northway reimbursement
form within 30 days of disablement. Trip Interruption reimbursement applies to only one member
who is present at the time of breakdown.
Travel By Auto
Personal Travel Planning
Trained travel counselors help you plan your route,
sightseeing and accommodations and prepare a
custom package for every domestic driving trip.
5
Membership
Primary Membership
The first membership in a household is called the
Primary Membership. Emergency Road Service is
available to you, as the Primary Member, for any
car needing service whether you are the driver or
the passenger. COVERAGE IS ON YOU… NOT THE
VEHICLE.
Associate Membership
Associate Memberships are available, at an
additional cost, to extend complete membership
protection and services to spouse, domestic partner
or dependants of the Primary Member. Special
requirements are:
1. Associate Membership will be granted only
on a Primary Membership account with the
same coverage level.
2. Associate Members must be the spouse,
domestic partner or child, 19 years of age or
under, of the Primary Member, residing at
the same permanent address as the Primary
Member.
3. Associate Members may also be the child,
over 19 years of age of the Primary Member,
as long as they are a full time college student
with the same permanent address as the
Primary Member.
4. Associate Memberships may be added at any
time during the Primary’s Membership year.
Membership Card
The signature on the membership card, whether
primary or associate, should be the same as your
driver’s license. Carry your card with you at all
times; it contains the Guaranteed Arrest Bail Bond
and will have to be presented in the event that you
are in need of Emergency Road Service.
4
Member’s Risk
Before servicing any automobile where there is the
possibility of damage to the automobile or other
property as a result of such service, the service
person shall inform the member that the member
must assume the risk of damage. Any such circumstance should be fully recorded and reported to AAA
Northway. It should be understood that the official
stations are under contract with the Club to perform such services and are not agents of the Club,
nor is the Club an agent for any official station. In
rendering service, the garage acts as an agent of the
member. The Club assumes no responsibility for
injuries to persons or property, including damage
to member’s vehicle, as a result of Emergency Road
Service performed by such contract garages. The
Club will assist by mediating unresolved issues.
Reimbursements
The Club’s Emergency Road Service is available
to assist members 24-hours a day, 365 days of the
year. In the event a member calls for service and
AAA service is unavailable, the Club will refund
the member for the prevailing commercial rate for
covered services.
In those instances when a member is unable to obtain AAA Emergency Road Service, an original itemized paid receipt in the member’s name must be
submitted to the Club within 30 days along with an
AAA Northway reimbursement form for reimbursement consideration. Reimbursements are based
on the Club’s contract rate for services within the
scope of these guidelines. Since the contract rate
is substantially lower than the regular commercial
rates, members can save money by calling AAA first11
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and presenting their membership card to the service
vehicle driver upon arrival in lieu of payment. The
phone number to call when in need of Emergency
Road Service is 1-800-AAA-HELP (1-800-222-4357).
If calling from a cell phone, dial 518-374-4100.
Exceptions to this requirement would be cases
involving violation of laws including illegal parking,
snow routes, driving under the influence; failure
to appear for violations; driving on a suspended/revoked driver’s license; failure to present evidence
of insurance; illegal use or falsification of license
or registration; engaging in a felony; attempting
to elude/eluding police. In the case of an accident
resulting in police ordered tow provide a copy of
the accident police report when submitting for
reimbursement consideration.
Approved Auto Repair
Program (AAR)
For years you’ve trusted us to help you select accommodations while you travel. Now, at home or on
the road, you can trust us to help you find quality
auto repair.
Auto repair can be a frustrating experience. AAA’s
Approved Auto Repair takes the “guess” work out
of finding quality auto repair. Each year repair
facilities are inspected to see if they meet the tough,
demanding standards for superior performance.
Only one-third of the facilities inspected qualify to
display the AAA Approved Auto Repair sign. It’s a
sure bet that they can provide you the highest quality in auto care.
AAA Member Benefit Guide
It pays to belong!
Membership.............................................. 4-5
Primary Membership; Associate Membership;
Membership Card; AAA Plus; AAA Plus RV; Trip
Interruption Protection
Travel by Auto........................................... 5-6
Personal Travel Planning; Maps and TripTik® Routings;
TourBook® and CampBook® Guides
Full Service Travel Agency..........................7
Cruise, Tours, Hotels and more, International Travel
Assistance
Additional Member Benefits................ 8-10
Fee-Free Travelers Cheques; Travel Money Products;
Passport Photos; Travel Store; Notary Public Service;
Emergency Check Cashing; Member Publication;
AAA Defensive Driver Program; Website; Government
Affairs; Traffic Safety
Financial.........................................................10
AAA Credit Cards; Automatic Renewal; AAA Deposits
Show Your Card & Save.............................11
Save on Hotels; Save on Rentals; Save on
Entertainment; Save on Shopping
Great Reasons to Belong to AAA............ 12-13
Auto Travel Department; Emergency Road Service; AAA
Travel Agency; General Services
Emergency Road Service.................... 14-22
How to call for Emergency Road Service; Additional
Important Provisions; What is AAA Emergency Road
Service?; Emergency Check Acceptance; Eligible
Vehicles; Battery Service; Tire Service; Towing Service;
Parkways - Turnpikes - Thruway Service; Fuel Service;
Lockout Service; Extricating Service; Allotted Call
Limit; The AAA Road Service Network; Who Can
Receive Service?; AAA Plus and Plus RV Members
Receive the Following Extended Benefits; Member’s
Risk; Reimbursements
What Does “AAA Approved” Auto
Repair Mean to You?
AAA’s Approved Auto Repair Facilities have met and
maintained AAA’s performance standards while providing reliable and courteous service. Here’s what
AAA demands:
22
Approved Auto Repair Program....... 22-23
What does AAA “Approved Auto” Repair mean to you?
Approved Auto Body Repair....................23
Welcome to AAA
Membership
Dear Member,
As a AAA member, you belong to one of the
largest membership organizations in the world. AAA
has served members since 1902, and our number
one priority continues to be high-quality, personal
service. Today, there are over 51 million members
served at over 1,000 offices in the U.S. and Canada.
AAA membership is an excellent value. It pays
to belong! Members receive over 70 products and
services such as automotive and emergency services,
complete travel planning, Show Your Card & Save®
discounts and much, much more. AAA gives you
protection, convenience and savings, when you are
driving, traveling or around home.
The AAA Member Benefit Guide is intended to
help you take full advantage of your membership.
Read it over, then keep it handy for easy reference
any time you have a question about benefits.
Thank you for the opportunity to serve you in
the years ahead.
• Highly qualified automotive technicians that have
earned certifications by the National Institute for
Automotive Service Excellence.
• Full service repair facilities that have the right
tools and equipment to provide a broad range of
repairs including tune-ups and repairs to engines,
brakes, electrical systems, suspensions and heating/air conditioning systems.
• Service reputation and workmanship that meets
your own tough, demanding standards. Before
AAA approves a facility, we survey past customers
to determine what their experience has been with
that facility.
It should be understood that stations that have been
awarded the status of AAA “Approved Auto Repair”
are under contract to provide such services and are
not agents of the Club, nor is the Club an agent for
any official AAA AAR station. The Club assumes no
responsibility for damage to member’s vehicle as a
result of repair work performed by such contracted
stations. However, the Club will assist in mediation
issues, if necessary.
AAA Approved Auto
Body Repair
AAA’s Approved Auto Body Repair means members
may expect quality auto body repair work. Members
also receive important consumer protection at AAA’s
approved facilities.
Sincerely,
James Phelps
President
2
11
23
AAA Northway Offices to Serve You
Emergency Road Service
Member Benefit Guide
1-800-AAA-HELP
1-800-222-4357
AAA Northway
Schenectady Travel Center
1626 Union Street
Schenectady, New York 12309
(518) 374-4575
AAA Northway
Saratoga Springs Travel Center
26 West Avenue
Saratoga Springs, New York 12866
(518) 587-8449
AAA Northway
Queensbury Travel Center
345 Bay Road
Queensbury, New York 12804
(518) 792-0088
AAA Northway
Plattsburgh Travel Center
20 Booth Drive
Plattsburgh, New York 12901
(518) 563-3830
Emergenc
Road Ser y
vice
AAA Northway
Amsterdam Travel Center
1-800-A
AA-HELP
1-800-222
-4357
00 0 00
0 12 34
56
CLUB CODE
MEMBERSH
IP NUMB
MEMBER
SINCE
20 04 DE
C 31
VALID THRU
118 Sanford Farms, Route 30
Amsterdam, New York 12010
(518) 684-0064
Visit us on our website at
AAA.com
ER
70 1 9
2009
Membership • Travel
Automotive • Show Your Card & Save®
Financial Services
104MHB Rev. 11/08
AAA.com