Speed Reviews Feb07 - Avidium: Inspired results
Transcription
Speed Reviews Feb07 - Avidium: Inspired results
February 2007 TOUGH CHOICES by Carly Fiorina Business Is About People After she appeared on the cover of Fortune magazine as “The Most Powerful Woman in Business,” Carly Fiorina’s mother told her, “Who knows? Maybe someday you’ll become the CEO of Hewlett-Packard.” Her mother’s comment surprised Fiorina, considering the mother and daughter had never spoken of the company. Fiorina’s response was “Well that’s never going to happen!” Following that conversation, she received a phone call from HP board member Jeff Christian in February 1999; nonetheless, Fiorina was almost certain the HP board would not offer her the available CEO position for a number of reasons: She had never held the position before, she did not have a background in engineering, she wasn’t from the industry and she was a woman. On July 19, 1999, Fiorina was proved wrong as HP publicly announced her succession of Lewis Platt as CEO. Law School Dropout to CEO After earning her B.A. in medieval history and philosophy from Stanford University, Fiorina completed a short stint at UCLA Law School, dropping out after she realized that law wasn’t the career for her and that she couldn’t always please her parents with her choices. Fiorina joined the business world, spending her first 20 years cutting her teeth and climbing the corporate ladder at AT&T and Lucent Technologies before accepting the challenge to lead, as CEO and eventually as chairman, the technology giant Hewlett-Packard. To many people she had seemed an unlikely candidate, but Fiorina managed to lead HP through a number of large internal changes, a significant technology slump, and the Compaq merger, which is considered one of the most controversial mergers in the industry. While many remember the former Hewlett-Packard CEO as the woman who opted for 7,000 layoffs during the 2001 business downturn, Fiorina positions herself more sympathetically in the book, proclaiming her belief that “in the end, business isn’t just about numbers; it’s about people.” She was not the only one behind ter- Review by Melissa Ward minations at the company. She writes, “One of the great myths of HP was that employees never lost their jobs. The truth was Bill [Hewlett] and Dave [Packard] fired people when they thought it was deserved.” Leadership Has Nothing to Do With Title Throughout the book, Fiorina offers her business wisdom and personal advice in a palatable style. While at AT&T, one of the women engineers in Fiorina’s team came to her, conflicted over raising a family as well as maintaining a career. Fiorina told her, “You cannot sell your soul. Don’t become someone you don’t like because of the pressure. Live your life in a way that makes you happy and proud. If you sell your soul, no one can pay you back.” In reference to her time spent at Lucent and the leadership roles she experienced, Fiorina claimed,“I have believed all my life that leadership has nothing to do with title or position. Leadership is about the integrity of one’s character, the caliber of one’s capabilities and the effectiveness of one’s collaboration with others. Anyone can lead from anywhere at any time.” On February 9, 2005, Fiorina was fired by the HP board. She writes, “Life isn’t always fair, and I was playing in the big leagues. Yet I realized I had no regrets ... I had made mistakes, but I had made a difference.” Why We Like This Book For those readers who have not followed Fiorina’s career –– most notably her termination from HP –– Tough Choices provides a relatable tale that anyone could enjoy, male or female, business savvy or not. Using her straightforward style, Fiorina allows readers into her life, showing them her professional achievements over the decades and drawing them into her personal life as a daughter, wife and stepmother. Portfolio © 2006, 319 pages, $24.95 (ISBN 1-59184-133-X) Buy this book for 20% to 46% off at www.summary.com/books THE DIFFERENCE MAKER by John C. Maxwell Not All You’ve Heard According to Maxwell, the first hurdle is discouragement. If not handled correctly, discouragement can make someone give up instead of facing the situation. This involves not becoming fixated or paralyzed, but viewing things from different perspectives and taking the best road possible for your personal well-being. The mix includes introspection, having the right expectations and making the right decisions. The second hurdle is change, something that most people resist. The key here, Maxwell allows, is to objectively examine why we’re opposed to the change. Once that’s established, we need to determine how to make the change successful and positive, keeping in mind that all change has a price to which we must be willing to commit. Problems are the third obstacle. “Our perspective on problems, not the problem itself, usually determines our success or failure,” writes Maxwell. To this end, the difference between problem-spotting and problem-solving can be crucial. Tackling a problem head-on and working out the best way of dealing with it can often turn into an opportunity for personal or professional advancement. The fourth obstacle is fear. Here, Maxwell invokes Franklin D. Roosevelt’s words, “The only thing we have to fear is fear itself,” as far more than rhetoric. Maxwell contends that if permitted to run rampant, fear can generate inaction, weakness and more fear, which can be destructive. Rather than waste energy by being afraid, we need to realize the limitations fear places on us. It’s only by properly handling what we’re afraid of, he says, that we can overcome fear and achieve our full potential. Last, Maxwell discusses failure. The premise is simple: If we fail or make a mistake, we need to learn from it and go on. Otherwise, we run the risk of letting it defeat us. By seeing failure as a teacher rather than a limit, we remain capable of taking risks — something necessary for success. The axiom “attitude is everything” has been stated by so many motivational speakers and writers over the years that many of us simply accept it as fact. If so many people believe it, it must be true, right? Wrong, says leadership expert John Maxwell in The Difference Maker. He maintains that while attitude is important, there are certain things it cannot achieve. It cannot change people into something they’re not. Attitude cannot replace competence, experience or personal growth and it cannot change the facts. Maxwell gives an example of two people applying for the same job. One has skills, talent and 10 years experience, but a so-so attitude. The other has a super attitude, but no experience. Who gets the job? “Probably the one with the greater skills and experience,” writes Maxwell. “Why? Because a great attitude will not make up the gap.” Attitude as an Asset Despite the “cannots,” Maxwell writes, attitude is a primary component in determining our success. While it can’t alter what exists, it can influence our future via how we choose to deal with things we encounter in everyday life. “The happiest people,” he notes, “don’t necessarily have the best of everything; they make the best of everything.” Essentially, if we expect bad things, he says, we get them. Conversely, we often get good things by expecting them. By applying attitude correctly, we can make it one of our most powerful assets. To this end, Maxwell stresses, it’s something we control; it’s a matter of choice, not circumstances, how we deal with a particular situation. To do so, we need to first evaluate our current attitude, create the desire to change it, then rearrange our thoughts to do so. This is largely done by making an effort to allow our thinking to run in positive channels. Maxwell believes negative thoughts lead to negative beliefs, which in turn lead to wrong decisions and actions, creating a pattern of bad habits. Developing the proper attitude can reverse this vicious cycle. He also maintains that attitude adjustment isn’t a one-time event; it’s something we have to manage daily. Why We Like This Book Point by Point To change our attitude, Maxwell claims, we have to overcome what he calls the “Big Five” major attitude obstacles. “When you can learn to deal with them in a positive way,” he says, “you can face anything else life may have in store for you.” While some might argue that what Maxwell offers is simply common sense, the book goes far beyond. Written in a light, almost chatty style that uses examples, anecdotes and quotes from Abraham Lincoln to Yogi Berra, it provides many points of entry and shows how anyone, if determined, can indeed make his or her attitude make a difference. Nelson Business © 2006, 184 pages, $17.99 (ISBN 0-7852-6098-6) Buy this book for 20% to 46% off at www.summary.com/books Review by Arn Berstein 2 MIND YOUR X’S AND Y’S by Lisa Johnson tions for the products they like. Connections equal power. Lastly, in the new market, there’s a desire to express oneself, to customize everything. The result can be raw or amateurish, as long as it’s real; nonetheless, it’s all about expressing individualism. The anything-is-possible credo that drives people to seek their fame on reality shows and Web sites rules. The Power of the Younger Generations Not long ago, companies made and marketed products and consumers decided whether or not to buy them. It was that simple. Then, according to Lisa Johnson, author of Mind Your X’s and Y’s: Satisfying the 10 Cravings of a New Generation of Customers, Generations X and Y gained market prominence. This shift necessitated an entirely new means of connecting with these hard-to-reach but coveted consumers. Gen Xers (those born between 1965 and 1979) are reaching peak buying power, and Gen Yers (those born between 1980 and 1997) already have more buying power than any previous generation of teens and twentysomethings. Both groups have grown up amid rapid technological growth, which has changed the way they think, and what and how they buy. Many companies are too dependent on conventional product development and marketing methodologies to understand how to reach these multitasking, constantly upgrading, “connected” generations. According to Johnson, these two Gen groups — together comprised of consumers ages 9 to 41 — constitute a newfangled market with extremely diverse needs and motivations that is changing the rules of engagement between companies and consumers, creating what Johnson calls the “New Market Code.” The 10 Consumer Cravings According to Johnson, marketers can win over Gen X and Gen Y if they approach the following 10 consumer cravings — and demands — of this demographic. 1. Shine the spotlight: Extreme personalization gives marketing a new face. 2. Raise my pulse: In a cubicle-focused world, consumers need you to shake their routines and remedy their boredom. 3. Make loose connections: It’s about the new shape of “families” and social networks. The Internet allows people to connect due to their interests, not their geography. 4. Give me brand candy: Customers want to be part of the intuitive design process. 5. Sift through the clutter: Editors and filters gain new prominence. When there’s too much information, we need tools to discover what’s essential. 6. Keep it underground: These generations rejected push advertising and created peer-to-peer networks. 7. Build it together: Connected citizens want to explore their collaborative creative power and influence change. 8. Bring it to life: Orchestrate everyday activities to deliver a sense of theater. 9. Go inward: With these groups, spiritual hunger and modern media find common ground. 10. Give back: Volunteerism and community contributions are redefined. The Essentials To kick off the book, Johnson details the five essential criteria (experience, transparency, reinvention, connection and expression) of the New Market Code. The first criterion is experience: Today’s consumers want to try new activities, explore, test personal limits, feel truly alive and shake up routines. Experience is currency; it sparks conversation and connection and helps people understand each other. Transparency is the second factor. The new market is an anti-spin zone. Nothing slick, overpackaged or fake will work. Both companies and consumers need to get comfortable with full disclosure. Accountability is key. Reinvention also plays a large role in the new market. Once something new or a new way to buy it clicks, that item or procedure will rule. The pace is lightning fast and the old market hierarchies will crumble. Connection is the fourth criterion. In Johnson’s new market, people blend their talents and share information to improve the experience for everyone. Consumers want to interact with brands and companies and make sugges- Johnson devotes a highly detailed chapter to each of the 10 cravings, along with brief case studies that look at how companies have successfully responded to them. Each chapter contains a workbook section with questions and exercises on how to implement ways of meeting these cravings, an addition that facilitates both personal study and group discussions and gives marketers the understanding and tools they need to reach Gen X and Gen Y. Why We Like This Book Free Press © 2006, 288 pages, $25.00 (ISBN 0-7432-7750-3) Buy this book for 20% to 46% off at www.summary.com/books Review by Joy Parks 3 THE STARBUCKS EXPERIENCE by Joseph A. Michelli, Ph.D. Turning the Ordinary Into Extraordinary By virtue of their stock options, partners consider themselves part owners of the corporation and most try to meet the firm’s mission and priorities. In turn, the company makes it a point to encourage, listen and respond to partners’ suggestions and comments. Additionally, partners are encouraged to find out customers’ needs and respond to them on as personal a level as feasible. Partners are also urged to become involved in their communities, another Starbucks passion. The second principle is “Everything Matters” — strive for consistency in quality and environment and pay constant attention to detail. It also means never compromising quality, making sure every partner in every location is knowledgeable and friendly, and ensuring that every Starbucks location offers a welcoming atmosphere that makes customers want to return. Next is “Surprise and Delight,” which Starbucks takes to new levels. This principle might involve something as simple as opening early for a customer waiting outside or as involved as creating a city-wide coffee-tasting day, where Starbucks’ partners set up tables at train stations, offering commuters free coffee — both examples Michelli provides. The fourth principle, “Embrace Resistance,” addresses how Starbucks’ partners are trained to turn negative feedback from customers into opportunities to improve the business and strengthen the relationship. All levels of management are asked to commit to this. Similarly, stores are expected to always seek options to seemingly “impossible” customer requests. The last principle is “Leave Your Mark.” This addresses the company’s commitment to not only community outreach, but to environmental issues, positive change and fiscal responsibility. Referring to his subtitle, Michelli concludes that any firm can become more “extraordinary” by using these five Starbucks’ principles. After two years of access to the inner workings of the coffee-retailer behemoth, Joseph Michelli wrote The Starbucks Experience in an effort to explain the company’s runaway success. From its establishment in Seattle in 1971 as a single-location coffee shop, Starbucks now has more than 11,500 non-franchised locations worldwide, annual sales of more than $600 million and has been rated as one of the best Fortune 100 companies to work for. Since 1992, its stock has grown a staggering 5,000 percent. How has Starbucks prospered based on the supposedly absurd idea of a $3 cup of coffee? By having a progressive corporate culture, says Michelli, and passing its values to all employees — “partners” as they are known in the company. Michelli says that by using the same principles, almost any company can become more successful. Concentration on Basics While part of Starbucks’ success is drawn from extensions of its core coffee business — retail sales, music, gift packs — the lion’s share comes from its creation of experience. This is true not only for customers but, perhaps more importantly, for Starbucks’ partners (employees). Going beyond things such as stock options and health insurance (provided even for part-timers), Starbucks “consistently spends more on training than it does on advertising,” writes Michelli. Its program includes product information, how to create good customer relations, the basic principles of success and employee empowerment strategies. This philosophy has helped keep Starbucks’ employee turnover rate 120 percent below the quickservice restaurant industry average. Partners are encouraged to have fun, get to know customers’ likes and dislikes and treat each other with respect. Management sticks to the same tenets. Michelli quotes Starbucks International President Martin Coles saying, “It’s impossible to ask our people to behave the same way if we’re not willing to go down that track ourselves.” Michelli says that regardless of a company’s resources, all principals can treat employees in a way that will inspire them to creativity and passion. Why We Like This Book The Big Five Michelli breaks down the Starbucks success formula into five parts. Number one is “Make It Your Own.” In The Starbucks Experience, Michelli has produced something more than the typical Fortune 500 company profile. Through his use of personalized stories and quotes from present and former Starbucks’ partners, he creates a framework of the Starbucks strategy useful enough for any business owner. McGraw-Hill © 2006, 208 pages, $21.95 (ISBN 0-07-147784-5) Buy this book for 20% to 46% off at www.summary.com/books Review by Arn Berstein 4 SELL YOUR BUSINESS YOUR WAY by Rick Rickertsen with Robert Gunther importance of assembling a competent team to look after the owner’s interests. This should include accountants, lawyers, bankers, investment professionals and wealth managers, they say. They follow this recommendation in Chapter 6, “Valuation,” with an overview of ways to assess the worth of a business in addition to determinations based on cash flow. They suggest that while this is a difficult process, it can be valuable if it addresses industry trends, basic multiples for growth, prospects and other potential income/cost factors. A Guide to ‘Getting Out’ In the next few years, up to 40 percent of the CEOs of family-owned businesses will retire. In many cases, these entrepreneurs will part with a business built from their own blood, sweat and sacrifice, which brings in a host of emotional issues that can play havoc on business and financial decisions. And, unlike the huge conglomerates, small-business owners won’t be able to rely on teams of lawyers, accountants and others to handle the details. They not only will need to determine the most effective exit strategy, but also to make the deal, manage the windfall and figure out what they’re doing with the rest of their lives. Finding the Buyer, Making the Deal The book’s next two sections are devoted to the buyer (Chapter 7, “Bring in the Right Buyer”) and getting what you want (Chapter 8, “Nail Down the Deal”). The authors explain how to determine the type of buyer who might be most appropriate: strategic, such as a competitor or supplier, or financial, such as a buyer looking only for an investment. They then explain how important it is to stand firm on expectations, to prepare for full disclosure and to have the right team in place, not only for initial discussions but for what could easily become a lengthy process. The book’s two final chapters address post-sale issues. In Chapter 9, “Make the Most of Your Money,” the authors offer suggestions for handling funds generated from the sale, from both investment and tax perspectives. The book’s last chapter, “And Now, for Your Next Act …,” addresses personal actions to consider after the close. Here, the authors recommend that readers take the time and space to “do nothing” and, when that’s over, attempt to rediscover dreams that were put on hold to build the business. A Step-by-Step Strategy In Sell Your Business Your Way: Getting Out, Getting Rich and Getting On With Your Life, the authors walk the reader through the business-selling process, offering plenty of examples and support along the way. They also offer tips on how to accomplish this without losing track of the day-to-day concerns of running a business. The book devotes one chapter to each of 10 sales stages identified by the authors. For example, in Chapter 1, “A Moment of Truth,” they establish the importance of having a plan for an event that they say defines the value of the business owner’s current and future life. And in Chapter 2, the authors review key objectives a seller might hope to achieve with a sale. These include a large financial payoff, the desire for employees to be treated fairly in the sale and considerations that allow the original owner to stay involved in the business. The authors then suggest that before a buyer can be found, sellers must be clear on what they’re selling. In Chapter 3, “First Get Your House in Order,” they recommend using professional management, tight financial statements and credible earning predictions to find the right buyer and make the right deal. Before any deal can be made, however, the issue of legacy must be addressed, say the authors. In Chapter 4, “Take Care of Your Other Children,” they note that while many small-business owners plan to leave their businesses to their children, most will not. Because family issues and expectations are emotional, complicated and can even be detrimental to the business, they say it’s important to address them long before making a decision to sell. In Chapter 5, “Build Your Dream Team (But Remember, It’s Your Dream),” the authors stress the Review by Joy Parks Though all of this information is available elsewhere, it’s not often found in a single source like this. The comprehensive, step-by-step approach of the book makes it a valuable aid to anyone considering or involved with a business sale. Some of the book’s most practical aspects are its sample checklists, legal forms and many resource pages, including lists of valuation firms, investment bankers, buyer brokers and more. Why We Like This Book AMACOM ©2006, 304 pages, $27.95 (ISBN 0-8144-0896-4) Buy this book for 20% to 46% off at www.summary.com/books 5 SHORT TAKES Leading Innovation Little Black Book of Connections by Jeff DeGraff and Shawn Quinn In Leading Innovation: How to Jump Start Your Organization’s Growth Engine, authors DeGraff and Quinn provide a unique and fresh look at creating innovation at all levels of a company. The book gives readers a venerable playbook of creativity techniques and tools, based on DeGraff’s proven methods that he uses in his innovation program at the University of Michigan Ross School of Business. The authors also provide insightful case studies from Coca-Cola, GE, Eaton and many more world-class companies. McGraw-Hill, 350 pages, $39.95 (ISBN 0-07-147018-2) by Jeffrey Gitomer Following Gitomer’s successful Little Red Book of Selling comes this take on how to rise in business through networking. His Little Black Book of Connections: 6.5 Assets for Networking Your Way to Rich Relationships shows readers how to evaluate, cultivate and profit from personal and business relationships. Based on the premise that people want to do business with their friends, the book includes Gitomer’s views on network-based selling, personal growth and other issues. Bard Press, 220 pages, $19.95 (ISBN 1-885167-66-0) Focus Like a Laser Beam Selling Is Everyone’s Business by Lisa Haneberg Focus Like a Laser Beam: 10 Ways to Do What Matters Most is a practical guide to help leaders, managers and staff focus their energy. Lisa Haneberg, management trainer and coach, presents her information in an appropriately organized book. Key points are highlighted throughout, and each chapter begins with an “in-a-nutshell” paragraph and concludes with short case studies. Using the laser image of “direct, fast and on track,” Haneberg challenges conventional wisdom with recommendations to stop multitasking and completely change the nature of staff meetings. Jossey-Bass/Wiley, 153 pages, $24.95 (ISBN 0-7879-8481-7) by Steve Johnson and Adam Shaivitz Selling is more than business for sales professionals –– it’s life or death, write Johnson and Shaivitz in Selling Is Everyone’s Business: What It Takes to Create a Great Salesperson. They contend that to maximize sales opportunities, it’s key to look beyond commissions and bonuses — tactics that can make sales staffs work harder, but are ultimately less effective than training. In this book, the authors distill their years of experience into quick-read strategies for sales leaders looking to take their teams to the next level. Wiley, 200 pages, $24.95 (ISBN 0-47177673-4) Our Iceberg Is Melting The Power of Nice by John Kotter and Holger Rathgeber This fable of penguins facing a threat of survival mirrors a business organization facing similar danger. The story is complete with characters such as NoNo and the Professor, whose equivalents might be found in any business. Kotter, a Harvard Business School professor, and Rathgeber, an executive with a medical technology company, define the penguins’ eight steps to making a successful organizational change. Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions can help companies face their own icebergs. St. Martin’s Press, 147 pages, $19.95 (ISBN 0-312-36198-X) by Linda Kaplan Thaler and Robin Koval From the authors who wrote Bang!, the best-selling book on the creation of innovative marketing strategies, comes The Power of Nice: How to Conquer the Business World With Kindness. By providing examples of their own successes in the advertising industry, Thaler and Koval prove that those who are nice in the business world can finish first. Don’t be misled by the book’s smiley-face cover: The authors provide real-world advice about being genuine, lively case studies and key principles. Currency/Doubleday, 144 pages, $17.95 (ISBN 0-385-51892-7) To subscribe: Send your name and address to the address listed below or call us at 1-800-SUMMARY (outside the United States and Canada, 610-558-9495). Published by Soundview Executive Book Summaries (ISSN 0747-2196), P.O. Box 1053, Concordville, PA 19331 USA, a division of Concentrated Knowledge Corp. Publisher, Rebecca S. Clement. Writer and Editor, Melissa Ward. Senior Graphic Designer, Debra DePrinzio. Published monthly. Subscriptions: $209 per year in the United States, Canada and Mexico, $295 to all other countries. Periodicals postage paid at Concordville, Pa., and additional offices. POSTMASTER: Send address changes to Soundview, P.O. Box 1053, Concordville, PA 19331. Copyright © 2007 by Soundview Executive Book Summaries. 6 FEBRUARY 2007 Concentrated Knowledge™ for the Busy Executive ® www.summary.com Exceptional Selling by Jeff Thull. You may have the world’s greatest solution, but if you can’t communicate with relevancy, develop credibility and respect, and build clarity for your customers, your potential will be severely constrained. What Got You Here Won’t Get You There by Marshall Goldsmith with Mark Reiter. The corporate world is full of intelligent, skilled executives, but only a few will ever reach the top and, according to Goldsmith, subtle nuances make the difference. Mastering Business Negotiation by Roy J. Lewicki and Alexander Hiam. This book is a valuable resource — grounded in solid research — for any leader or manager who needs practical strategies when conducting business negotiations. Leading With Character by John J. Sosik. Leading With Character offers a unique collection of fascinating stories about 25 famous leaders from business, history and pop culture such as John F. Kennedy, Brian Wilson, Rosa Parks, Joe Namath, Eleanor Roosevelt and Johnny Cash, to name a handful. FEBRUARY SELECTIONS PART 1 Know-How by Ram Charan PART 2 Success Built to Last by Jerry Porras, Stewart Emery and Mark Thompson FEATURED BOOK REVIEW The Number by Lee Eisenberg SPEED REVIEWS ▲ Tough Choices by Carly Fiorina ▲ The Difference Maker by John C. Maxwell ▲ Mind Your X’s and Y’s by Lisa Johnson ▲ The Starbucks Experience by Joseph A. Michelli, Ph.D. ▲ Sell Your Business Your Way by Rick Rickertsen with Robert Gunther Wikinomics by Don Tapscott and Anthony D. Williams. Using the collaborative-software “wiki” concept as their theme, the authors address how the Internet’s social network offers new, decentralized ways to produce content, goods, services and profit. Soundview Executive Book Summaries, P.O. Box 1053, Concordville, PA 19331 USA 1-800-SUMMARY (Outside the United States and Canada, 610-558-9495) A Division of Concentrated Knowledge Corporation ® P.O. Box 1053 • Concordville, PA 19331 • USA 1-800-SUMMARY (Outside the United States and Canada, 610-558-9495) SOUNDVIEW NEWS SOUNDVIEW BRINGS YOU RETIREMENT 101 Dear Subscriber, For many of us, January brought with it a desire to do better, taking the form of New Year’s resolutions. But I expect that one item that wasn’t on most of our lists was planning for retirement. For some it just seems too far off to worry about; for others there are too many expenses right now to even consider setting money aside; and for more than those who care to admit it, we just keep putting off the inevitable. What may come as a surprise to many longtime Soundview subscribers, is that we have included a Featured Book Review in this month’s issue on this often-avoided subject of retirement. Yes, it’s not a business book as such, but when we saw this title come up for consideration for Kiplinger’s Financial Book Summaries, we just knew that our Soundview subscribers should hear about it as well. The main premise of this book, The Number by Lee Eisenberg, is that we should not just think about how much money we want to set aside for retirement, but that we really need to decide what we want out of life. As Eisenberg states, “This book is about money, but ultimately it’s about the life you want, the life you don’t, and the cost of each.” We hope that you enjoy our in-depth review of this great book, and encourage you to purchase a copy if it strikes a chord. And if you’re interested in more books on investing and personal finance, we recommend that you check out Kiplinger’s Financial Book Summaries at www.kipsumm.com. Wishing you the best in 2007, Rebecca S. Clement Publisher