Regulation - Mottolino

Mottolino key
- Regulations WHAT IS THE MOTTOLINO KEY?
The Mottolino Key (hereafter referred to as the “card”) is a card produced by
Mine Strategy s.r.l. (hereafter referred to as the “organising company”) to provide
discounts and services offered by the following companies (hereafter referred to
as the “partner companies”):
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Mottolino S.p.a.
Galleria delle Novità S.r.l.
Piccola Rinascente Livignese S.r.l.
Si.Val S.p.a.
Geoneer Livigno s.r.l.
Larice s.a.s. di Galli Monica
Galli Sara
Cali s.a.s. di Martinelli Aldo e C.
Albergo Bivio s.n.c. di Cusini e C.
0000000
The card has three different levels:
• BLUE
• GOLD
• PLATINUM
each of which offer discounts and special services, or better, a range of benefits (see attached file). The initiative also includes
other cards reserved exclusively for certain user categories (Livigno and Valdidentro residents, tourist guides, ski coaches,
Alpine Hotels special clients, etc). Users can apply for these cards by demonstrating that they belong
elong to the category in
question. Acceptance of such applications and the issuing of these special cards remains at the discretion
ion of the organising
company. The card is free of charge and requires no activation costs. In the event of theft or loss, however, a deposit of € 5.00
will be requested before reissuing the card. This deposit will be returned if the holder decides to hand the card in.
The card is valid in all the businesses enrolled in the initiative or belonging to the partner companies, more specifically:
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M’eating Point Lodge – Mottolino ski area via Bondi 473/A, Livigno
Camanel di Planon Lodge – Mottolino ski area via Bondi 473/A, Livigno
Dr Rent Mottolino ski hire - via Bondi 473/A, Livigno
La Galleria – via Plan, 99/B, Livigno
Piccola Rinascente – via Plan, 200, Livigno
Esso service station – Love Shopping – via Freita, 104, Livigno
Conca Bianca Lodge – Cima Piazzi Happy Mountain, via Nazionale, 52, Valdidentro
Larix Park – via Gerus, Livigno
Hotel Bivio****, via Plan, 422 Livigno
Bivio Bistrot e Bivio Cantina, via Plan 422, Livigno
Bivio Club, via Plan 422, Livigno
Albergo Larice****, via Botarel 40, Livigno
Sushi Bar & Bistrot Larice, via Botarel 40, Livigno
Simple – Concept Store, via Botarel 40, Livigno
Sara Apartments – via Rin 337 e 443 e via dali Mina, Livigno
Alpen Village Hotel*** – via Gerus 311, Livigno
Hotel Alegra*** – via Saroch 1274, Livigno
Alpine Bar&Grill e Steakhouse Restaurant Alegra, via Saroch 1274, Livigno
Alegra Apres ski - via Saroch 1274, Livigno
Alpen Hotel Chalet*** - via Pecè 3, Valdidentro
The Card Info Points referred to in these regulations are situated in the following locations:
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M’eating Point Lodge (Mottolino ski area)
La Galleria
Piccola Rinascente
Esso service station
Si.Val ticket office (Cima Piazzi Happy Mountain)
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Mottolino key
- Regulations HOW TO REGISTER FOR AND OBTAIN THE CARD
The card is issued in one of the following ways:
• by accessing the www.mottolinokey.com website or the links in the partner company websites (www.mottolino.com, www.
piccolarinascentelivigno.com, www.lagallerialivigno.com, www.cima-piazzi.com, www.larixpark.com, www.alpen-hotel.
it, www.alpinehotelslivigno.it), filling in the registration form and picking up the card from one of the Info Points indicated
in the confirmation email;
• by picking up, filling in and handing the printed registration form available at any of the cash desks at the partner businesses
listed above;
• by asking a member of staff at one of the Info Points to enter the relevant data directly in the system.
Customers can register for GOLD and PLATINUM cards at one of the Info Points listed above, only when they have collected
the required number of points or if they are nominated ex officio by the organising company.
Customers can also apply for and obtain special cards at the Info Points by presenting relevant documentation that demonstrates
they belong to the special category in question.
The special – tourist guide – card can also be obtained via the www.mottolinokey.com website or the links in partner company
websites (www.mottolino.com, www.piccolarinascentelivigno.com, www.lagallerialivigno.com, www.cima-piazzi.com, www.
larixpark.com, www.alpen-hotel.it, www.alpinehotelslivigno.it) by ticking the “tourist guide” box and specifying the relevant
agency. Cards issued in this way must be picked up from the Info Point Mottolino. As stipulated above, special cards are only
issued if documentation demonstrating membership of the category in question is presented and at the discretion of the
organising company.
When registering for the card, all customers no matter which card they are applying for, must fill in all the obligatory fields
(name, surname, nationality, e-mail address, mobile phone number, date of birth), declare they have read these regulations
and authorize the organising company to treat their personal data and send promotional material.
DURATION
Apart from the special – tourist guide – edition, the cards have no expiry date.
The special – tourist guide – card, on the other hand, expires at the end of the winter season in which it has been issued. It
can be reactivated during the following season by visiting the Info Point Mottolino and presenting the old card and documentation
confirming that the user is still entitled to the kind of card in question.
After a 3-year period of non-use all the other cards will be suspended. To continue to enjoy the discounts and services offered
by the category attained, the user must reactivate the suspended card at one of the Info Points. The points accumulated on
the card prior to its suspension will continue to be valid.
RULES
Customers can only register and become a holder of one card each.
The card is not transferable. In compliance with these regulations the customer agrees to inform the organizing company in
writing if the card is lost or stolen by sending an email to info@mottolinokey.com or a letter to Mine Strategy s.r.l. and indicating
their name, surname and email address. If the card is reported stolen or lost, it will be deactivated immediately. The points on
the lost or stolen card will be transferred to a new card that the customer can pick up from one of the Info Points in exchange
for a deposit of €5.00. Until written communication of the theft or loss is received, the organising company is not liable in any
way for misuse of the card.
If the organising company discovers that the card has been ceded to third parties, it has the right to refuse acceptance,
withdraw and/or cancel it. If the card is withdrawn and/or cancelled, the cardholder may not benefit from the points collected
on it and if a new card is issued, the level of the said card shall remain at the discretion of the organising company.
Users must always display the original card, copies are not considered valid.
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Mottolino key
- Regulations BENEFITS
When a card is issued the user immediately becomes a Mottolino Key holder and therefore has the right to enjoy the discount
percentages and special services offered by the partner business and to collect points awarded in exchange for purchases
or actions (participation in certain events, purchase of certain advertised products, Social Network page registration, etc). All
the special situations at which customers can pick up extra points will be published on the www.mottolinokey.com website
and on the partner company websites: www.mottolino.com, www.piccolarinascentelivigno.com, www.lagallerialivigno.com,
www.cima-piazzi.com, www.larixpark.com, www.alpen-hotel.it, www.alpinehotelslivigno.it and/or in the newsletter sent to
all Mottolino Key holders.
In standard situations 1 point is allotted for every € 1 spent at the sales points enrolled in the initiative, except for accommodation
(Hotel Bivio ****, Hotel Larcice**** , Sara Apartments, Alpen Village Hotel ***, Hotel Alegra ***, Alpen Hotel Chalet ***) which
will be awarded 1 point for every 2 € spent.
On the basis of the points accumulated, users will be classified in one of the following levels that offer varying discounts and
benefits (see attached table):
• BLUE, up to 1,000 points
• GOLD, from 1,001 to 10,000
• PLATINUM over 10,000
When the number of points required to access the level above is reached, an email is sent to the user asking them to come to
one of the Info Points and collect their new card. Users cannot enjoy the benefits offered by the higher level until they have picked
up the new card, but they can continue to collect points which will be transferred to the new card. To receive their new higher
level card, users must hand in their old card.
The discount level or special services offered vary according to the level assigned and the type of card issued. As shown in the
file attached, the discounts also vary according to the sales point, store department and category of goods purchased.
Extra points may also be awarded for special promotions or participation in special events. Details of these will be published on
the www.mottolinokey.com website and on the partner company websites: www.mottolino.com, www.piccolarinascentelivigno.
com, www.lagallerialivigno.com, www.cima-piazzi.com, www.larixpark.com, www.alpen-hotel.it, www.alpinehotelslivigno.it and/
or communicated via newsletter or sms to all our customers.
The discounts offered by the card cannot be added to sale discounts or special promotions, but points are still awarded for
purchases in these occasions.
The discount percentages offered to cardholders may not be altered by individual sales operators.
To enjoy its various benefits, the card must be displayed when the goods or services are paid for, so the discount can be applied
and the value of the purchase registered. No discounts or points can be awarded if the card is not shown.
The points awarded cannot be ceded or converted into cash.
Customers can view the number of points they have collected by accessing the reserved area on the www.mottolinokey.com
website. This requires the customer to enter a password and username. The password is specified in the registration confirmation
email whereas the username is the email address given on the registration form.
In the event of disputes regarding the number of points collected, the score registered on the system database takes precedence.
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Mottolino key
- Regulations TREATMENT OF PERSONAL DATA
All data will be treated with the utmost privacy and using the procedures required for participation in a fidelity system, in
compliance with Decree Law 196/2003 and all successive amendments and additions.
COMPLAINTS
Customers can send any complaints they may have in writing to Mine Strategy s.r.l. or via e-mail to info@mottolinokey.com.
ACCEPTANCE OF REGULATIONS
Registering for the Mottolino Key automatically implies acceptance of these regulations.
AMENDMENTS TO REGULATIONS
As Mine Strategy s.r.l. is aware that due to the obligations made with respect to customers, the publication of these regulations
automatically implies the application of articles 1989, 1990 and 1991 of the civil law code, it reserves the right to alter the
contents of these regulations, partially or completely and, at any time, taking care to ensure that the changes made are not
detrimental in any way to the customer’s rights as stipulated in art.10 clause 4 of the Presidential Decree dated 26/10/2001.
If, for any reason, these regulations need to be altered, customers will be informed of the changes via the same procedures
and ways used to inform them of the original regulations.
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- Regulations -
SAFEGUARDING OF PERSONAL DATA
PRIVACY POLICY BASED ON ART. 13 OF DECREE LAW
N. 196/2003
In compliance with art. 13 of Decree Law dated 30th June 2003, n. 196 “Law regarding the safeguarding of personal data”, we
hereby inform you that the entity responsible for the treatment of personal data is Mine Strategy s.r.l., based in via Plan 200,
23030 Livigno (SO) and co-owners are the following partner companies:
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Larice s.a.s. di Galli Monica based in via Botarel 40, 23030 Livigno (SO)
Galli Sara based in via Rin 347, 23030 Livigno (SO)
Cali s.a.s. di Martinelli Aldo e C. based in via Pecè 3, 23038 Valdidentro (SO)
Albergo Bivio s.n.c. di Cusini e C. based in via Plan 422/A, 23030 Livigno (SO)
WHICH INFORMATION WILL BE USED?
If you take part in the Mottolino Key initiative, Mine Strategy s.r.l. and the partner companies in the programme will need to use
the data supplied at registration (especially the obligatory information indicated in the registration form with an asterisk) and the
data regarding the global volume of your purchases to fulfil the purposes the initiative exists for.
Mine Strategy s.r.l and the partner companies, with your consent, may also use the data supplied at registration (including the
optional information), the data regarding the use of your card, your purchase details and the other information supplied (collectively
referred to as “your details”) for the other purposes indicated below.
The optional information supplied may be used by Mine Strategy S.r.l. and the partner companies in the programme to send
commercial communications tailored to your indications. With regard to purchase details, the partner companies in the Mottolino
Key programme will treat only the data collected when you use your card to purchase their particular products or services, whereas
Mine Strategy s.r.l. will treat all the data collected.
WHO WILL THIS INFORMATION BE PASSED ON TO?
To fulfil the purposes your data is treated for, Mine Strategy s.r.l. and its partner companies may need to pass on your details to
the companies of the respective groups, as well as to prize and service suppliers who will act as data processing managers. Your
details may also be passed on to other third parties required by legal obligations or powers. A complete list of these companies
will be provided upon written request to the address indicated below. Your details may also be transferred outside the European
Union, but all rights stipulated in European Community legislation regarding the safeguarding of personal data will be guaranteed.
WHAT ARE YOUR RIGHTS??
In compliance with art. 7 of Decree Law no. 196/2003, you have the right to know, correct and edit information regarding yourself
and if there is a legitimate reason, to stop us using this information. You can exercise your rights by writing to Mine Strategy
s.r.l., who also act on behalf of the other entities, at this email address: info@mottolinokey.com or at Mine Strategy s.r.l., via
Plan 200, 23030 Livigno (SO).
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HOTELS LIVIGNO
Mottolino key
- Regulations HOW WILL THIS INFORMATION BE USED?
The entities responsible for treating data will use (via electronic instruments and other means) the data supplied in the
registration form and the data regarding the global volume of your purchases to operate the Mottolino Key initiative and, with
your consent (which is obligatory if you wish to register with Mottolino Key), your details:
• to understand your purchasing behaviour.
• to send you (via e-mail, land or mobile phone) offers from partner companies and other news regarding offers, promotions,
products and services (that may include each and every one of the products and services marketed by the entities responsible
for treating data) and to contact you for market research purposes.
• to understand your purchasing behaviour in order to send you offers from partner companies and other news regarding
offers, promotions, products and services that are probably of interest to you and to contact you for market research
purposes.
When you register with the Mottolino Key initiative you must give your consent to the operations stipulated above.
You can check or change your data at any time by accessing your own reserved area in the www.mottolinokey.com website or
by writing to info@mottolinokey.com.
The partner companies in this programme are:
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Mottolino S.p.a., based in via Bondi 473/A 23030 Livigno (SO)
Piccola Rinascente Livignese S.r.l., based in via Plan 200, 23030 Livigno (SO)
Galleria delle Novità S.r.l., based in via Plan 99B, 23030 Livigno (SO)
Si.Val. S.p.a., based in via Nazionale 52, 23038 Valdidentro (SO)
Geoneer Livigno s.r.l., based in via Rin 280/C, 23030 Livigno (SO)
Larice s.a.s. di Galli Monica based in via Botarel 40, 23030 Livigno (SO)
Galli Sara based in via Rin 347, 23030 Livigno (SO)
Cali s.a.s. di Martinelli Aldo e C. based in via Pecè 3, 23038 Valdidentro (SO)
Albergo Bivio s.n.c. di Cusini e C. based in via Plan 422/A, 23030 Livigno (SO)
As other partner companies may join this initiative, an updated list of the partner companies in the Mottolino Key
programme is available on the www.mottolinokey.com website.
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HOTELS LIVIGNO
Mottolino key
- Regulations -
DISCOUNTS
BLUE
GOLD
PLATINUM
MOTTOLINO LODGES
4%
10%
15%
MOTTOLINO SKI HIRE
4%
10%
15%
SIVAL
4%
10%
15%
SHOPPING 1
1%
2%
3%
SHOPPING 2
3%
5%
7%
SHOPPING 3
3%
5%
10%
LARIX PARK
10%
15%
20%
3%
5%
5%
3%
10%
10%
3%
5%
5%
5%
10%
10%
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ALPINE HOTELS:
BIVIO****, SARA APARTMENTS***,
LARICE****, ALEGRA***
ALPINE HOTELS:
ALPEN VILLAGE HOTEL***
ALPEN HOTEL
CHALET VALDIDENTRO
RESTAURANTS:
BIVIO BISTROT E BIVIO CANTINA, SUSHI
BAR & BISTROT LARICE, ALPINE BAR&GRILL
E STEAKHOUSE RESTAURANT ALEGRA,
RESTAURANT ALPEN HOTEL VALDIDENTRO
NIGHTLIFE:
BIVIO CLUB, APRES SKI ALEGRA
BENEFIT
MOTTOLINO
BLUE
GOLD
PLATINUM
Free access
to Kindergarten
(only in winter)
Free access
to Kindergarten
(only in winter)
Free access
to Kindergarten
(only in winter)
Friendly prices at the
ticket office for bike pass
and gondola tickets
(only in summer)
Friendly prices at the
ticket office for bike pass
and gondola tickets
(only in summer)
Friendly prices at the
ticket office for bike pass
and gondola tickets
(only in summer)
Special price dinners
at Camanel di Planon
(only in winter)
Private parking
Private parking
Free access to timed
parallel slalom (only in winter)
Free access to timed
parallel slalom (only in winter)
Free access to timed
parallel slalom (only in winter)
Special price dinners at Camanel
di Planon (only in winter)
Snow grooming tour*
(only in winter)
Special price dinners at Camanel
di Planon (only in winter)
*all marked benefits can be enjoyed once per season
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Mottolino key
- Regulations -
BENEFIT
BLUE
GOLD
PLATINUM
Special deposit rate of
€ 5 for 6 days or € 10 for 12 days
(only in winter)
Free ski depot (only in winter)
Free ski depot (only in winter)
Courtesy Ski service
(only in winter)
Courtesy Ski service
(only in winter)
Courtesy Ski service
(only in winter)
50% discount on the
all inclusive package
(Mtb rental, protections
bike pass and instructor,
only in summer)*
Free all inclusive package
(Mtb Rental and protection,
bikepass and instructor,
only in summer) *
MOTTOLINO
SKI HIRE
Sanitation of ski boots*
(only in winter)
CIMA PIAZZI
CONCA BIANCA
Sanitation of ski boots*
(only in winter)
Free Exclusive Ski Day
(only in winter)
Special menù at the
Conca Bianca self service
Special menù at the
Conca Bianca self service
Special menù at the
Conca Bianca self service
Friendly prices at the ticket
office for gondola tickets
(only in summer)
Friendly prices at the ticket
office for gondola tickets
(only in summer)
Friendly prices at the ticket
office for gondola tickets
(only in summer)
Special price on round trip
ticket with lunch
Special price on round trip
ticket with lunch
Special price on round trip
ticket with lunch
Private parking
Private parking
PICCOLA
RINASCENTE
Personal shopper
LA GALLERIA
Personal shopper
Personal shopper
Shopping goods delivered
directly to own hotel
Personal shopper
Shopping goods delivered
directly to own hotel
champagne in the suite
upon arrival
(Bivio**** and Larice****);
ALPINE HOTELS:
BIVIO****,
SARA APARTMENTS***,
LARICE****, ALEGRA***
fruit in the room upon arrival
(Alegra***)
ALPINE HOTELS:
10% discount on spa,
massages and treatments
ALPEN VILLAGE HOTEL***
prosecco in the room upon
arrival and 10% discount on spa,
massages and treatments
ALPEN HOTEL CHALET
VALDIDENTRO
RESTAURANTS:
BIVIO BISTROT E BIVIO
CANTINA, SUSHI BAR &
BISTROT LARICE, ALPINE
BAR&GRILL E STEAKHOUSE
RESTAURANT ALEGRA
free return home
shuttle service
PUBS:
free cloackroom service
BIVIO CLUB,
APRES SKI ALEGRA
free return home shuttle service
(with a minimum
purchase of € 100)
*all marked benefits can be enjoyed once per season
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HOTELS LIVIGNO
Mottolino key
- Regulations -
KEY
Hi Tech
(La Galleria)
SHOPPING 1
Esso
(petrol station)
Duty-free products
(Piccola Rinascente)
SHOPPING 2
Jewellery
(La Galleria)
Wellness
(La Galleria)
Glasses
(La Galleria)
Leatherwar
(La Galleria)
SHOPPING 3
Perfumery
(Piccola Rinascente)
Fashion wear
(Piccola Rinascente)
M’eating Point Lodge
MOTTOLINO LODGES
Camanel di Planon Lodge
Conca Bianca Lodge
(Cima Piazzi Happy Mountain)
SIVAL
MOTTOLINO SKI HIRE
Dr Rent Mottolino
FIDELITY LEVELS
BLUE
Up to 1,000 points
GOLD
1,001 to 10,000 points
PLATINUM
Over 10.000 points
POINTS
LOCATION
1 € = 1 POINT
All the points of sale, except hotels and apartments (see below)
2 € = 1 POINT
Hotels and apartments:
BIVIO****, SARA APARTMENTS***, LARICE****, ALEGRA***,
ALPEN VILLAGE HOTEL***, ALPEN HOTEL CHALET VALDIDENTRO
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