Sustainability Report 2012 v.7 - Brookfield Global Integrated Solutions

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Report on Sustainability
Strategy & Governance
In 2012, our Company made a significant contribution to the communities in which we
operate, supporting the growth and development of our team members and
environmental stewardship.
Last year, we raised and donated more than $300,000 for charities and various
foundations that serve our society, including the Canadian Breast Cancer Foundation
(Ontario), Big Brothers and Sisters (Halifax), KidSport (Victoria), Mustard Seed Foundation
(Edmonton), SickKids Foundation (Toronto), Princess Margaret Cancer Foundation
(Toronto), President’s Choice Foundation (Montreal) and numerous others.
I thank the teams of big hearted individuals that have made this fundraising and support
possible, and look forward to 2013 to be a year where we can engage even more of our
team members across the company in these activities.
We continued to build our team at Brookfield Johnson Controls in 2012, with a concerted
effort placed on team member development. In this regard, we introduced our on-line Performance Management
solution, supporting our ability to manage performance and effectively provide guidance to encourage team member
development. We continued our Team Leader Development program, launched our inaugural Career Fair, and
continued to invest in a number of certification training programs including ICOR, RPA (BOMA), CFM (IFMA) and PMP
(PMI). We now have over 75% of our Facility Managers certified with either an RPA or CFM designation, striving towards
our goal of 100%. This focus on training and development has been very successful, resulting in our ability to promote
over 65 team members in 2012.
Finally, at Brookfield Johnson Controls, we are very proud of our diversity and our ability to attract team members that
reflect the richness of cultures that exist within our communities. To celebrate this diversity, we held our first annual
“Meals from Around the World” luncheon with over 100 dishes prepared and served by
our team members from their respective countries, wearing their traditional dress.
This event attracted close to 250 team members and was a tremendous
celebration of the diversity that exists in our Company.
Vision:
I am proud of the progress we have made over the last year at Brookfield
Johnson Controls in reducing our environmental footprint and
enhancing awareness and introducing sustainable operating practices
in our industry. This year, we have decided to formalize our
sustainability strategy and move towards the Global Reporting
Initiative (GRI) reporting framework. We strongly believe that this
will allow us to effectively balance environmental, social and
economic priorities to maintain and enhance our competitive position
in the industry.
Net-Positive Impact
Solution
Implementation
Waste
Management
Education
+
Training
Water
Conservation
Continuous
Improvement
Emissions +
Energy
Efficiency
Sustainability Action Plan
Looking to the future, we will maintain the following areas of focus:
• Continue to be a role model in our industry for sustainable
operating practices
• Reinforce leadership through encouraging team members to obtain
environmental credentials
Measurement
+
Identifications
People
Shareholders
Community
Environment
NGOs
2
Performance Summary
• Support clients’ environmental sustainability initiatives in an effort to reduce the impact of their operations.
We will continue to set goals and commitments that focus around greenhouse gases, waste and water reductions to our
company’s environmental footprint. To support our goals and commitments, we will continue to implement our
Brookfield Johnson Controls Procurement Sustainability Policy to ensure we have a procurement strategy that promotes
eco-efficient products for our customers. We will also enhance our stakeholder engagement through key strategic
partnerships with vendors and increased education of our team members and clients around sustainability issues.
Additionally, we will strengthen our mandate around sustainability governance to help set our short-term and long-term
objectives.
I look forward to continued progress on our journey to achieve a net-positive impact on our environment. Our move to
the GRI reporting framework will enable us to create a more rigorous reporting process through strengthened
measurement and identification, education and training, and solution implementation. Through continuous improvement
and increased benchmarking, we will be able to catalyze change and ensure our acquired knowledge is embedded into
our practices and the programs we deliver to our clients.
Finally, we will continue to work with our partners to educate the industry and build awareness of leading edge
sustainable technologies and initiatives through our Inspired Future event series.
Thank you for reading this report and doing your part to create a sustainable future.
Sincerely,
Gord Hicks
President, Brookfield Johnson Controls
Environment
People
Economic
38% reduction in
paper use at our corporate
90% Corporate Social
Responsibility Rating
Over $300,000 in funds
raised and donated
for local charities
and organizations
head office
_______________________
6% Building Energy
Intensity Reduction
_______________________
15% Water Intensity
Reduction
_______________________
Hosted 1st Annual
Inspired Future
Sustainability Event
on the 2012 Aon Hewitt Best
Employer Survey
_______________________
100% of employees
received regular
performance reviews
through myOptimizer tool
_______________________
200 Team Leaders
participated in
Leadership
Development Courses
_______________________
69 Promotions from
within
_______________________
20% business growth
in FY2012
_______________________
Over $30 million in
taxes paid to federal,
provincial, and municipal
regulators
Environment
At Brookfield Johnson Controls, we strive to make
decisions that have a minimal impact on the environment
on behalf of our clients, suppliers, and team members. We
understand that in order for Brookfield Johnson Controls to
decrease its ecological footprint we have to dig deep and
go beyond changing a few light bulbs. We shift our
perception towards a sustainable business that is built for
the future. In doing so, Brookfield Johnson Controls hopes
to continue to invoke a leadership presence in the industry
that can assist our clients and other organizations by
demonstrating an excellence in environmental stewardship.
Our goal is to provide real estate solutions for our clients’
portfolios that have zero impact on the environment and,
ideally would be restorative.
Introduced “Save Every Drop” water reduc5on program across our client por;olios reducing millions of litres of water
100% renewable energy for our corporate facili5es in 2012
100% waste diversion rate from our head office
1st annual Inspired Future event held in June 2012
Environment
Environmental Initiatives at a Glance
FY 2012 Metrics, Objectives, and Results
2012 Theme
2012 Reporting Performance Indicator
2012 Results
Environmental
Policy and
Regulatory
Compliance
• To continue to ensure all staff are trained on
all environmental policies and our
environmental management system in order
to be in compliance and/or above
compliance with environmental regulations.
• All relevant team members have been trained on
environmental policies and our environmental management
system.
• To implement enhanced quality assurance
to validate current processes and audit
compliance records.
• Systems in place for compliance:
• Compliance Work Order system for ozone depleting
substances.
• Standardized Incident Report (IR) system for spills.
• Annual Building Inspection (ABI) process.
• Internal Environmental Compliance Audits.
• EMS training and awareness for all staff.
• To achieve zero legislative non-compliances • Brookfield Johnson Controls achieved zero legislative nonthroughout 2012.
compliances throughout 2012.
Carbon
Footprint:
GHG Emission
Reductions
• To reduce corporate office GHG emissions
intensity by 3% from 2011.
• Brookfield Johnson Controls increased its corporate office
GHG emission intensity by 1% from 2011-2012.
• To reduce GHG emissions intensity by 5%
from 2011 at our client sites by continuing to
introduce and implement energy
conservation and efficiency initiatives.
• In order to maintain transparency in our sustainability report,
Brookfield Johnson Controls has moved towards the GRI
reporting framework, and will no longer be reporting on client
sites. While we continue to support our clients on their energy
conservation and efficiency initiatives, it is beyond our
reporting scope to disclose these statistics.
• To continue to commit to purchase 100%
renewable energy for our corporate
facilities.
• Brookfield Johnson Controls purchased 100% renewable
energy for our corporate facilities for the 2012 year.
Demonstrating • To increase the overall number of ISO
14064-1 GHG Inventories trained staff in
Industry
2012.
Leadership
• In 2012, we were able to train 2 of our team members on ISO
14064-1 GHG Inventories. We will continue to train
appropriate staff in 2013.
• To continue the training of our key team
members so they can support clients with
their sustainability initiatives. This will help
prepare them for GHG emission
management activities in the future.
• Brookfield Johnson Controls continues to train our key team
members through third-party certification programs such as
Leadership in Energy and Environmental Design (LEED). Our
Director of Sustainability is also working on developing a
specialized training program to help our Facility Managers
integrate sustainability into their operations.
• To conduct in May/June 2012 a Canadian
wide "Inspired Future" sustainable
conference engaging industry professionals
around sustainability performance in real
estate.
• On June 26, 2012, Brookfield Johnson Controls held its first
inaugural “An Inspired Future” event in Vancouver, BC. With
industry leaders in attendance, the event provided an
enlightened perspective on how customers value
sustainability and the economic benefits that can be captured
through the adoption of an enhanced sustainability program.
5
Environment
Brookfield Johnson Controls
• To continue our voluntary support to CaGBC • Brookfield Johnson Controls was the national platinum
throughout 2012.
sponsor of the CaGBC in 2012. In addition, we supported and
sponsor various chapter events across the country. Gord
Hicks, our president, had the honour of receiving the CaGBC
Industry Leadership award for showing outstanding leadership
and support for sustainable building practices.
Environmental Performance
At Brookfield Johnson Controls, we continue to lead by
example. We strongly believe in demonstrating best
environmental and restorative practices that we have
implemented to reduce our environmental footprint.
This year, Brookfield Johnson Controls implemented a
lighting retrofit program at our corporate head office
located in Markham, Ontario, where we replaced a
number of lamps and/or lighting fixtures with LED
technology. The expected annual electricity reduction
is 42,000 kWh/year, or
about 6 tCO2e of indirect
GHG emissions. This lighting
retrofit helped us achieve a
6% building energy intensity
30%
reduction. We will continue
35%
to look for similar
opportunities like this across
our corporate office portfolio
35%
to achieve reductions in
energy use and
2010
2011
2012
greenhouse gases.
Building energy intensity (MJ/m2)
Corporate Office Portfolio
The first phase of the program involved the installation
of a new sink water faucet aerator product at our
Markham corporate head office. Upon completion of
the program roll out, we were able to achieve a 15%
water intensity reduction. We have begun to roll out
this initiative at client sites, upon their request. Looking
to the future, we will be expanding our Save ‘Every
Drop’ program to support water-efficient landscaping,
providing solutions such as climate-controlled irrigation
and Managed Allowed Depletion (MAD).
Business Travel
As we continue to assess our carbon footprint,
Brookfield Johnson Controls recognizes the large
impact of business travel on GHG emissions. We have
been working diligently to refine our tracking and
2011
2012
928.7
913.9
857.9
Total
Total Reduction
Reduction (2010-2012):
(2010-2012): 8%
8%
Report Year Reduction (2011-2012): 6%
Building Water Intensity (m3/m2)
7400 Birchmount Road
2010
2011
2012
2.960
2.953
2.515
Total Reduction (2010-2012): 15%
Report Year Reduction (2011-2012): 15%
Total Direct and Indirect Greenhouse Gas Emissions (t CO2e)
Direct
Indirect*
‘Save Every Drop’ Program
Brookfield Johnson Controls focuses on water
management solutions that have measurable impacts
on operating costs and increased water efficiency/
reduced water use. In 2012, we began phasing in the
‘Save Every Drop’ program to help both our clients and
ourselves decrease overall water consumption.
2010
2010
2011
2012
2,609
3,099
3,069.0
121
84
97.6
Total Direct Emissions Increase (2010-2012): 18%
Report Year Direct Emissions Reduction (2011-2012): 1%
Total Indirect Emissions Reduction (2010-2012): 20%
Report Year Indirect Emissions Increase (2011-2012): 17%
*Scope 2 Emissions from Electricity
Other Relevant Indirect Greenhouse Gas Emissions (t CO2e)
Indirect**
2010
2011
2012
128
249
356.5
Total Indirect Emissions Increase (2010-2012): 80%
Report Year Direct Emissions Increase (2011-2012): 43%
**Scope 3 Emissions from Business Travel
Greenhouse gas emissions intensity from buildings
Corporate Office Portfolio
2010
2011
2012
0.044
0.036
0.036
Total Reduction (2010-2012): 18%
Report Year Increase (2011-2012): 1%
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Environment
booking processes to ensure that we create accurate and transparent reporting metrics. Since we began reporting, our
emissions have increased a significant amount. As there have been no major changes in travel behaviour, the increase
in emissions can be attributed to the enhanced accountability in our travel reporting procedures. We continue to work
towards determining the full scope of our company air travel emissions by encouraging employees to book travel
through our travel agency to increase accountability. Furthermore, we will continue to consider opportunities to reduce
the need for business travel where possible through the use of
conference calls and virtual meetings.
Waste and Recycling Summary (Metric
Tonnes)*
Zero Waste Initiative
Brookfield Johnson Controls diverted all head office waste from the
landfill for the 2012 year. Through the successful implementation of
the Zero Waste initiative, we prevented 48 tonnes of waste from
entering landfills. In 2011, paper comprised 54% of our waste
stream. Through our commitment to becoming more digital and less
paper dependent, we were able to reduced the paper composition
of our waste stream to 33%. In terms of weight, we achieved a 62%
reduction from 42 tonnes in 2011 to just 16 tonnes in 2012!
Over the past year, to help us reduce our paper dependency we
rolled out the use of tablets and smartphones for our technician
fleet. This has enabled us to digitize our work order process,
removing a fair amount of paper requirements, while increasing
efficiency, accuracy and accountability for our clients. In addition,
the launch of Business Intelligence portal, RealConnect, has
allowed us to create a dashboard for all client-facing reporting
needs, eliminating the need to print and distribute lengthy reports
to our clients. Clients now have an innovative one-stop shop for all
their real-time data analytics and real estate portfolio needs.
Paper
16.248
Cardboard
6.425
Waste-toEnergy
Waste Type
12.4
Composting
12.432
Wood
0
Glass/
Beverages
1.284
Landfill
Disposal
Method
0
Recycling
48.789
Total
48.789
Diversion Rate
100%
*Results for 7400 Birchmount Road
3%
25%
25%
33%
13%
Paper
Cardboard
Waste-to-Energy
Composting
Wood
Glass/Beverages
Emissions of Ozone-Depleting
Substances (t CO2e)*
Refrigerant R-134a
1.001
Refrigerant R-22
1.14
*FY 2012
Regulatory Compliance
Regulatory compliance is a key aspect of our ISO 14001
certified Environmental Management System. In FY 2012,
Brookfield Johnson Controls did not receive any fines and/or
penalties from legislative bodies which that would arise from
environmental non-compliances. We continue to track all
releases of ozone-depleting substances due to the maintaining
and servicing of HVAC equipment in our line of business. We
continue to ensure that all regulatory compliance is achieved
through the use of our Computerized Maintenance
Management Systems (CMMS) and look for opportunities to
Refrigerant R-134a
Refrigerant R-22
1.2
1.125
1.05
0.975
0.9
7
Environment
Brookfield Johnson Controls
replace underperforming equipment. Through a proactive, preventative maintenance standpoint, we will be able to
reduce the amount of ozone-depleting substance leakages.
Looking Ahead
As we look to the future, climate change will continue to be at the forefront of concerns for Brookfield Johnson Controls.
We will work to ensure we are considering all potential opportunities to reduce our carbon footprint. In the short-term,
Brookfield Johnson Controls is committed to powering our corporate offices by 100% renewable energy through the
purchasing of renewable energy credits. This will enable us to remain carbon-neutral while we endeavour to operate
our premises more energy efficiently. Understanding the impacts of our employees, Brookfield Johnson Controls will
continue to work with the Smart Commute program in our head office region to help reduce GHG emissions associated
with our employee commutes. This includes supporting carpooling initiatives, promoting teleworking, and creating
preferential parking for hybrid and electric vehicles. By 2020, we aim to reduce our GHG emissions per fleet vehicle by
50%. By leveraging new technologies and localizing our technician fleet, we will be able to divest from fossil fuel use
and reduce our GHG intensity as our business continues to grow. With the strategic guidance of our Director of
Sustainability, we will continue to refine and develop a more rigorous sustainability strategy that embodies and
addresses full life cycle impacts of real estate management.
Vancouver Island Brookfield Johnson Controls
Corporate Social Responsibility team joins Great
Canadian Shoreline Cleanup
Brookfield Johnson Controls is proud to have employees that go above and beyond typical
responsibilities. A passion about caring for the environment led Trisha Mason and Vessela Kostova of
Brookfield Johnson Controls to coordinate the participation of the Vancouver Island Brookfield
Johnson Controls-WSI team in the 2012 Great Canadian Shoreline Cleanup. The duo recruited 25
employees and family members for the rejuvenation of the nine kilometers of beach and parkland in
the Craigflower-Kosapsom Park in Victoria, British Columbia. A weigh in of six full garbage bags at the
conclusion of the cleanup totaled approximately 20 kilograms. Beyond cleaning up the shoreline, the
team partnered with a team supporting the Brown Bag program in support of the Kids Klub Victoria.
Collectively, the two teams raised 150 dollars and gathered 272 food items for the organization.
8
Environment
Join the Brookfield Johnson Controls Sustainability Committee
Striving for sustainability, Brookfield Johnson Controls introduced a corporate sustainability committee in 2012 as a
subcommittee of the Corporate Social Responsibility committee. Michael Wymant, Director of Sustainability, hopes to
bring together team members with an interest in sustainability to continually improve the company’s sustainability
performance. Past sustainability efforts by Brookfield Johnson Controls, which have been pragmatic and measurable,
have laid the foundation for further impact reductions. Our head office has introduced the Zero Waste initiative, the
Green Wall, Earth Day and Earth Hour, and Alternative Transportation Day. We have banned pesticides and eliminated
bottled water from our buildings. Moving forward, the corporate sustainability committee aims to continue sustainability
efforts, and search for more innovative solutions for sustainable operations. Areas of consideration for future initiatives
include energy reduction, water reduction, greenhouse gas reduction, and improved air quality.
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Environment
Brookfield Johnson Controls
An Inspired Future celebrates and demonstrates sustainability
In 2012, Brookfield Johnson Controls showed its support and drive for working toward a more sustainable
future through hosting its first “An Inspired Future” event in Vancouver. Presentations to over 150 attendees
provided examples of positive results that can come from making sustainable changes within an
organization. The event offered business professionals an opportunity to learn, network and engage with
industry leaders and inspired attendees to be sustainable in their lives and at work. Building on the success
of the Vancouver event, “An Inspired Future” will occur in Toronto for 2013 with keynote speakers Paul
Hawken and Peter Busby.
Going Green for EverGreen Friday
Beginning in 2012, Brookfield Johnson Controls introduced a new way of showing the company’s
commitment to the environment during the week of Earth Day – team members at the head office wore
green for the company’s first EverGreen Friday. Along with wearing green, 15 teams carpooled or
telecommuted for the week, reducing emissions and saving energy. Some staff also shared best practices for
operating sustainably, engaged in challenges to be more environmentally friendly, and reviewed the top 10
activities that can significantly reduce one’s environmental impact.
10
People
At Brookfield Johnson Controls, we recognize that our
team members are the life force of our organization and
may come from varying backgrounds, different generations,
and are dispersed across Canada. The entire team is
dedicated to the Brookfield Johnson Controls
values; Unwavering Integrity, Relentlessly Building
Employee Engagement, Driving change in the pursuit of
Customer Satisfaction, Passion for Innovation, and Living
Sustainability. The hard work and dedication of team
members at Brookfield Johnson Controls is supported
through continuous career development opportunities such
as continuous e-learning, tuition assistance and
professional designation training. Our team members’
effectiveness does not stop at our walls; it flows into our
communities. We continually support local charities, not-forprofits, and other philanthropic organizations, that help
build healthy communities, promote team building and
develop positive relationships in the communities in which
we operate.
69 staff promo5ons in 2012 year
77% of Facility Managers have achieved IFMA/
BOMA industry cer5fica5on
5% year-­‐over-­‐year increase in employee engagement -­‐ Aon HewiS Survey
People
People Initiatives at a Glance
FY 2012 Metrics, Objectives, and Results
2012 Theme
2012 Reporting Performance Indicator
2012 Results
Employee
Development
• To value our team members by continuing
to invest in their career development and
training.
• At Brookfield Johnson Controls, our team members are
ambassadors of our organization and comprise our greatest
resource; therefore, we place a major emphasis on skills
development and related training, which is captured in their
individualized team member development plans. Brookfield
Johnson Controls invests significant dollars for skills
development, as well as health and safety and specific on-thejob training and development. We increased our team
member development investment by almost 25% via our
Tuition Assistance Program.
• Continuous e-Learning: This provides all team members with
24/7 access to a large number of courses, including personal
development, leadership development, application training,
and project management.
• Tuition Assistance Program for Team Members: A tuition
reimbursement program in which team members can apply to
receive funding for academic courses towards their career
development goals. 285 team members used this program.
• CFM, FMA, FMP and PMP: Facility Manager and Project
Manager professional designation training and development.
• To enhance the technical skill level of select
team members with respect to Critical
Facilities/Environments and provide more
value added capabilities to our clients via
ICOR Level I and Level II training, increased
ICOR certified staff to 60.
• Coordinated ICOR Training for 46 team members for Level I
and 13 team members for Level II resulting in well over sixty
team members now ICOR certified and thus placing Brookfield
Johnson Controls at the forefront of our industry.
• To develop and facilitate two Leadership
Development programs (i.e. Managing
Performance, and Influence and Persuasion)
to be delivered to our People Leaders
throughout the organization by June 2012.
• Leveraged SkillSoft Learning Management System using a
blended learning approach to successfully develop and
deliver phase 3 of the Leadership Development program.
• Facilitated Managing Performance, and Influence and
Persuasion in-class courses across the country to almost 200
Team Leaders. This represented an increase of almost 100%
over fiscal 2011 with excellent feedback.
• To increase our promotions from within the
company as an indicator of team member
development.
• Brookfield Johnson Controls’ philosophy of “promoting from
within” resulted in 69 promotions during 2012.
• To enhance and rollout our updated Total
Rewards Statements program in February
2012.
• Redesigned look and feel of Total Rewards Statement by
adding supplemental page with additional data regarding
Brookfield Johnson Controls and Brookfield Johnson
Controls-WSI programs and benefits.
• Successfully and regularly promoted industry leading CFM,
• To have 75% of Facility Managers either
certified or working towards completion of
RPA, FMA, and FMP certification resulting in surpassing our
either a CFM, RPA, FMA, or FMP designation
target at 77%.
by June 2012.
Employee
Engagement
12
• To achieve a minimum of 88% participation
rate for the 2012 Hewitt Best Employer
Survey.
• Achieved outstanding participation rate of 90% for the 2012
Aon Hewitt Best Employer Survey.
People
Employee
Engagement
• To launch an annual Career Fair within
Brookfield Johnson Controls to support
career advancement of team members.
• Inaugural Career Fair launched from May 15th through 17th in
Montreal, Markham, and Coquitlam. Approximately 154
participants attended two dozen sessions facilitated by 26
Team Leaders from various workstreams including, but not
limited to: Project Management, Facilities Management,
Finance, Human Resources, Information Technology and a
host of other career paths at Brookfield Johnson Controls.The
Human Resources team kicked it off with much fanfare and
had very positive feedback from participants, which ties in
with Brookfield Johnson Controls’ philosophy of helping our
team members grow and develop with the organization.
• To partner with a vendor to develop and
deliver an online Optimizer Performance
Management solution to be in place by
September 2012.
• Engaged in formal partnership with TELUS High Performance
Workforce Solutions Group, developed, and successfully
launched new, robust myOptimizer performance management
tool in late fiscal 2012.
• To continue to measure Team Member
opinion of our Corporate Social
Responsibility (CSR) activities and engage
more team members in this program.
• Brookfield Johnson Controls is a socially and environmentally
responsible organization with Regional Ambassadors across
the country who champion our team members’ involvement in
various charitable and environmental organizations. We gauge
our performance in this area as part of our participation in the
Aon Hewitt 50 Best Employers in Canada survey. Last year,
our engagement score increased to 90%, which is above the
results reported for Best Employers in Canada.
• To increase our overall Hewitt Best
Employer survey engagement score by 4%
over the prior year.
• Surpassed engagement score target with a 5% year-over-year
increase resulting in being moved to the High Engagement
Zone amongst Best Employers in Canada.
• To review and redesign our team members’ • Developed and issued a RFP to several proponents resulting
rewards and recognition program and
in a decision to partner with Achievers to develop and launch
continue to enhance the effectiveness of the
a comprehensive rewards and recognition program.
program.
Health and
Safety
• To achieve a Total Recordable Injury Rate
Goal of 0.75 (TRIR) the sum of Medical Aid
Rate and Lost Time Rate.
• Although this aggressive target was missed by a narrow
margin, we remain best-in-class relative to our performance
and continue to ultimately strive towards ‘Goal Zero’.
• To achieve a Lost Time Injury Rate Goal of
0.20 (LTIR).
• Achieved – Implemented enhanced case management and
Return To Work (RTW) strategies which proved very
successful.
• Our LTIR for 2012 exceeded our target at 0.18.
Health and Safety
Over the last few years we have been investing to improve our health and safety record and have made significant
achievements. All Brookfield Johnson Controls staff complete annual WHMIS and required role-based safety training. All
new and current team members are required to re-certify annually. For 2012, Brookfield Johnson Controls achieved a
Medical Aid Rate of 0.80, a Lost Time Rate of 0.18 and a New Experimental Experience Rating of 0.00. There were no
work-related fatalities in any region. Our three-year health and safety rate is as follows:
Health and Safety Record:
Metric
Definition
Measurement
Medical Aid Rate
Any workplace injury beyond first aid treatment.
# Medical Aid Cases X 200,000 /
Total Hours Worked
13
People
Health and Safety Record:
Lost Time Rate
A medical aid injury where a worker has missed time away from work on
his next scheduled shift the day immediately after the injury.
# Lost Time Cases X 200,000 /
Total Hours Worked
NEER
NEER stands for New Experimental Experience Rating and is used by the province of Ontario to benchmark a
firm’s performance within a given rate group.
Rate
Improvement
(2010 - 2012)
Medical Aid Rate
Lost Time Rate
NEER
(2010) 0.56
(2011) 0.50
(2012) 0.80
(2010) 0.28
(2011) 0.65
(2012) 0.18
(2010) 0.02
(2011) 0.00
(2012) 0.00
As we continue to strive towards ‘Goal Zero’, for 2013, Brookfield Johnson Controls will aim to lower our Medical Aid
Rate to 0.75, decrease our Lost Time Rate to 0.15 and continue to maintain our New Experimental Experience Rating
of 0.00.
At Brookfield Johnson Controls, our team members are ambassadors of our organization and they are our greatest
assets; therefore, we place a major emphasis on skills development and related training. Brookfield Johnson Controls
invests significant dollars for skills development, as well as, health and safety, and specific on-the-job training and
development. Through the use of Brookfield Johnson Controls’ robust performance management tool known as
“myOptimizer”, we are able to ensure that 100% of our employees receive regular performance reviews and all of them
have Development Plans in place. Our Performance Management System was successfully redesigned to incorporate
the measurement of team members’ adoption of our values and corresponding behaviours. These values and
behaviours are weighted equally with results related objectives for the purpose of determining merit increases. At the
end of the day, we believe that upholding core values is equally important as achieving objectives.
Opportunity to create career roadmaps
Team members can be involved in creating their own career roadmaps by identifying growth and
development opportunities through our internal career fair.
Brookfield Johnson Controls believes in offering career opportunities, not jobs. In 2012, company offices
in Vancouver, Calgary, Toronto and Montreal hosted the 2012 Internal Career Fair. During the fair, team
members had an opportunity to engage in one-on-one discussions with fellow team members in positions
of interest to them. Team members learned about required skills and qualifications, key responsibilities,
and challenges of the position. The career fair exemplifies Brookfield Johnson Controls’ commitment to
growth and development of its employees.
14
People
Raising awareness of healthy lifestyles and all Brookfield Johnson
Controls has to offer
Brookfield Johnson Controls values our team members and places the utmost importance on employee health. To
support healthy lifestyles, Brookfield Johnson Controls engaged employees in Toronto, Montreal, Vancouver, and
Markham in the company’s Wellness Week for its second consecutive year. During the company’s Wellness Week,
employees had an opportunity to participate in yoga and Pilates courses, view informational webinars raising
awareness of health and wellness programs offered by Brookfield Johnson Controls, and had access to a blood
pressure clinic at the company’s head office in Markham, Ontario. Throughout the year, Brookfield Johnson
Controls offers employees access to assistance programs and webinars on healthy lifestyles, mental health and the
power of optimism in the workplace. Employees also receive pharmacy discounts, capped dispensing fees, and
corporate discounts on gym membership fees.
15
People
Team building and safety awareness in Nova Scotia
At Brookfield Johnson Controls, we recognize the importance of team building and safety awareness in
success, which is why team members in the Nova Scotia region get together quarterly. During a week
highlighting company-wide safety awareness in 2012, facilities manager, Mike McCormick, organized a
presentation on safety attitudes versus behaviours, followed by a team-building exercise involving the
brainpower of 13 team members. The exercise offered an opportunity for team members to interact face-toface, rather than the usual e-mails and phone calls.
LEED training on tour summer 2012
At Brookfield Johnson Controls, we value our team members and encourage them to pursue training for
professional development. In 2012, Director of Sustainability, Michael Wymant, hosted LEED Green Associates and
LEED Accredited Professionals information sessions in Markham, Calgary, Vancouver, Victoria, Ottawa and
Montreal. Information sessions were open to all staff and clients. Team members were encouraged to attend an
information session and consider becoming a Green Associate.
16
Economic
Brookfield Johnson Controls has a commitment to our
stakeholders to operate in an efficient and effective
manner. By acting responsibly, investing in our team
More than $40,000 to organiza5ons suppor5ng the environment
members, our communities and providing the right
solutions for our clients, we believe that our company can
successfully continue to grow. Our philosophy is to operate
sustainably, and focus on long-term business relationships
that benefit our organization, our team members and most
importantly our clients.
$10,000 raised for WaterCan
Charity Casino raised $63,000 for cancer research
Over $300,000 raised -­‐
donated to support chari5es and not for profit organiza5ons Economic
Economic Initiatives at a Glance
FY 2012 Metrics, Objectives, and Results
2012 Theme
2012 Reporting Performance Indicator
Contributing
to
Communities
• Brookfield Johnson Controls exceeded its goal of contributing 1%
• To contribute 1% of Brookfield Johnson
Controls earnings per year into our focus
of earnings per year to various charities and foundations in the
groups areas of children and families.
communities in which we operate. This was a huge success made
This will be in the form of direct
in part by our Corporate Social Responsibility Committees and
contributions, raising of funds through
team member efforts.
charity, and in-kind voluntary actions from
Team Members.
• To pay our taxes according to federal,
provincial, and municipal regulations.
Sustainability
Investments
Company
Profitability
2012 Results
• Brookfield Johnson Controls paid all taxes according to federal,
provincial and municipal regulations
• To contribute to and/or donate more than • Brookfield Johnson Controls achieved its goal of contributing/
$40,000 to support organizations that
donating more than $40,000 to support organizations that have a
are having a positive impact on the
positive impact on the environment through our sponsorships with
environment.
the Canada Green Building Council, donations to the Climate
Reality Project and WaterCan, as well as, our support for
sustainability and restorative business practices made through our
annual Inspired Future event.
• To make investments towards reducing
the impact of the space we manage at
our client sites.
• While Brookfield Johnson Controls continues to support its clients
and their sustainability goals, we have determined it beyond the
boundary of our report to disclose the investments made towards
reductions at client sites.
• To achieve double-digit business volume
growth in FY 2012.
• Brookfield Johnson Controls achieved 20% growth in FY 2012.
Brookfield Johnson Controls celebrates another successful year with 20% business growth.
In fiscal year 2012, we managed in excess of $1.8 billion of spend, and were able to donate well over our goal of 1%
earnings. Brookfield Johnson Controls is a private entity; therefore some financial information has been kept
confidential. We will continue our goal of giving back to the communities through donating 1% of annual earnings in
support of charities and organizations that serve to benefit families within the various communities in which we conduct
business. It is our belief that we can directly impact the health of our communities through this support. Donations will
take the form of direct contributions, fundraising for charities and in-kind voluntary actions of team members.
FY 2012 (CAD in millions)
Sales
Agency Spend
Taxes Paid
Donations
18
Principal
538,996
Agency
1,324,345
Total
1,863,341
1,324,345
30,508
303,523.44
Economic
Charity casino can’t lose
Brookfield Johnson Controls continues to support the Canadian Breast Cancer Foundation, and has been a Leader for
the Cure for three years. In 2012, Brookfield Johnson Controls and Govan Brown co-hosted the third annual charity
casino in support of the Canadian Breast Cancer Foundation. Over 500 suppliers, clients and team members of
Brookfield Johnson Controls attended with their friends and colleagues to enjoy live jazz, casino games and excellent
food, while raising money for breast cancer research. The 2012 event raised $68,000, exceeding revenues from
previous years. Susan Featherstone, who leads a team of volunteering employees working behind the scenes in
preparation for the event, is thrilled with the continued growth of the fundraiser. Along with the charity casino, team
members of Brookfield Johnson Controls support the Canadian Breast Cancer Foundation through participation in
Casual for Cancer Fridays, Coins for Cancer and a kick-off day to October as Breast Cancer Awareness Month.
President Gord Hicks is committed to ensuring that the Leaders for the Cure program fulfills its commitment to raise $1
million for breast cancer research and awareness activities by 2014.
19
Economic
View of climate change up close – Director climbs Mount Kilimanjaro
In 2012, Brookfield Johnson Controls proudly sponsored a portion of Michael Wymant’s fundraising goals as he set out
to climb the 19,000-foot summit of Mount Kilimanjaro. Wymant, Director of Sustainability at Brookfield Johnson Controls,
was not after the thrill of climbing a mountain, rather his focus was to raise funds and awareness to address the world’s
water crisis. Wymant managed to raise a whopping $10,000 for the cause.
The climb was hosted by WaterCan, an Ottawa-based non-profit organization, supporting clean water and sanitation
projects in communities throughout eastern Africa. As part of the initiative, Wymant visited communities in Kenya and
Tanzania to see first-hand the volunteer efforts and water projects in place. While training for the climb, Wymant carried
his daughter on his back while hiking through parks of Toronto, Ontario. Wymant stated that “It’s a wakeup call to think
that, when my daughter is 18, there won’t be any snow on the top of the mountain.”
20
Economic
Brookfield Johnson Controls Charity Golf Classic swings big on success
In 2012, Brookfield Johnson Controls hosted its 12th annual Charity Golf Classic in support of the SickKids Foundation
and The Princess Margaret Hospital Foundation. The 2012 event raised a record $63,000, all of which was shared
between the charities to fund life-saving cancer research. In the 12 years that the tournament has been running, with the
help of our many suppliers and colleagues, Brookfield Johnson Controls has raised over $630,000 for cancer research
at The Princess Margaret and The Hospital for Sick Children.
Tickets for this year’s event sold out in a record breaking time of a day and a half. According to Sue Featherstone, the
event organizer, the event is a popular one and participants return year after year. This year, the tournament was
attended by 144 golfers, including suppliers, managers from Brookfield Johnson Controls, and a few clients. One
particular sponsor flew in from Winnipeg to get in on the golfing.
2.0
21
GRI
2.0
Organizational Profile
2.1
Name of the organization
Brookfield Johnson Controls
2.2 Primary brands, products, and/or services
Brookfield Johnson Controls is the Canadian leader in real estate management services, delivering innovative solutions
to more than 143 million square feet of space. Our shareholders include Johnson Controls Ltd. and Brookfield
Properties Ltd. which combined have over 40 years of experience. We lead our industry with a team of over 1,600 team
members dedicated to working hand-in-hand with our clients to manage their buildings efficiently, optimize their space,
lower their energy usage and reduce costs in their facilities, leases and construction. We continue to grow by helping
our customers focus on their core business by developing long-term strategies to lower bottom line costs.
Brookfield Johnson Controls services include facilities management, project management, strategic solutions, real
estate services, and professional services. All service lines have sub-category products that aim to help clients achieve
a cost-efficient, sustainable real estate portfolio.
For a comprehensive description of our services and products, visit us online at www.brookfieldjohnsoncontrols.com
2.3 Operational structure
Brookfield Johnson Controls operates with over 1,600 employees across Canada with its head office located in the
province of Ontario. Its shareholders include Johnson Controls Ltd. and Brookfield Properties Ltd.
2.4
Location of headquarters
Markham, Ontario Canada
2.5
Countries of operation
Brookfield Johnson Controls operates in Canada with some client portfolios extending globally under the management
of our parent company Johnson Controls Global Workplace Solutions. We do not hold operational control over assets
outside of Canada; therefore they will not be relevant to this sustainability report.
2.6
Nature of ownership and legal form
Brookfield Johnson Controls is a limited partnership between its parent companies Johnson Controls Ltd. and
Brookfield Properties Ltd.
Johnson Controls is a global diversified technology and industrial leader serving customers in over 150 countries with a
commitment to sustainability that dates back to its roots in 1885, with the invention of the first electric room thermostat.
Brookfield is one of the world’s largest public commercial real estate companies, firmly committed to the continuous
improvement of energy performance and the sustainability profile of its 80 million square foot global office portfolio.
2.7
Markets served
Brookfield Johnson Controls provides services to over 143 million square feet of corporate and client real estate
composed of:
• Office 25%
• Retail 14%
• Other 61% (i.e. Industrial, Data Centres, etc.)
2.8
Scale of reporting organization, including number of employees, net sales/revenue,
quantity of products/services provided
Brookfield Johnson Controls operates across Canada with over 1,600 employees, managing a volume of spend in
excess of $1.8 billion from its facilities management, project management services, strategic solutions, real estate
services, and professional services.
2.10
Awards received during reporting period
• 2012 Canada’s Green 30 from MacLean’s Magazine for the 3rd consecutive year for environmentally positive practices
• 2012 Industry Leadership Award from the Canada Green Building Council
• Philips Environmental Award in recognition of the positive impact of a lighting upgrade at our corporate head office
22
GRI
3.0
Reporting Parameters
3.1
Reporting Period
Information provided in this report is based on 2012 corporate financial, health and safety, environmental and labour
data.
3.2
Date of previous report
The last Sustainability Report was issued in April 2012.
3.3
Reporting cycle
The reporting cycle is annual.
3.4
Contact point for questions
Michael Wymant
Director of Sustainability
Michael.Wymant@brookfieldjci.com
3.5
Process for defining report content.
Content for this report was defined by our sustainability goals set in our previous Sustainability Report in 2011. Through
engaging our internal subject matter experts, we were able to set goals using economic, social and environmental
performance indicators. Our goals are further enhanced using valuable input from our stakeholders. Customers,
employees, suppliers, and the community are all important stakeholders for Brookfield Johnson Controls. Engagement
methods such as the Aon Hewitt 50 Best Employers in Canada survey, customer and employee satisfaction surveys,
and ComplyWorks enables us to incorporate the values of our stakeholders when setting our sustainability goals each
year. It is with this well-developed engagement process that we aim to create a report that is representative of both our
company and our stakeholders.
3.6
Boundary for report
This report addresses the activities of Brookfield Johnson Controls corporate operations.
3.7
Limitations to report scope or boundary
Brookfield Johnson Controls has limited its scope to only reporting on corporate operations since it does not have direct
control of client operations. We recommend sustainability best practices to all clients; however, it is ultimately up to their
governing bodies to implement.
3.8
Justification of reporting on joint ventures, subsidiaries, leased facilities, or other
organizations that can significantly affect the comparability from period to period and/or
between organizations.
There are no joint ventures, subsidiaries, leased facilities, or other organization reported on in this report.
3.10
Explanation of the effect of any re-statements from previous reports
There are no re-statements.
3.11
Significant changes from previous reporting periods
This is the first sustainability report Brookfield Johnson Controls has submitted using the Global Reporting Initiative
framework.
Additionally, as of March 2013, Brookfield Johnson Controls renamed from its previous company name “Brookfield
LePage Johnson Controls (BLJC).” The ownership structure was not altered during this time and our parent companies
still remain as Brookfield Properties Ltd. and Johnson Controls Ltd.
3.12
GRI context table included
The GRI context table is included at the end of this report.
23
GRI
4.0
4.1
Governance, Commitments, & Engagement
Governance structure of the organization, including committees under the highest
governance body responsible for specific tasks, such as setting strategy or organizational
oversight.
Brookfield Johnson Controls Board of Directors consists of five members who oversee the activities of the company. Our Board is comprised of representatives from our parent organizations Johnson Controls Ltd. and Brookfield
Properties Ltd. The responsibilities focus around approval of annual budgets, compensation for our management team,
performance review of our president, governance and financial resources. The Board of Directors meets on a quarterly
basis with our President and other officers of the company.
Brookfield Johnson Controls is led by our Senior Management Team consisting of our President and ten Vice President
positions that set the strategic direction of the company and provide organization oversight ensuring that operational
decisions align with our strategic goals.
Our President developed Brookfield Johnson Controls’ sustainability vision. Under the Vice President of Strategic
Solutions, our Director of Sustainability is responsible for sustainability performance with both corporate and client real
estate assets. Under the guidance of the Director of Sustainability, Brookfield Johnson Controls is able to carry out its
sustainability goals.
4.2
Indicate whether the Chair of the highest governance body is also an executive officer.
Brookfield Johnson Controls is led by our President, whom is also an Officer that reports to our Board of Directors
consisting of members from our shareholder companies, Johnson Controls Ltd. and Brookfield Properties Ltd. Our Vice
President of Business Development, Chief Operating Officer, Vice President of Finance and CFO, are also Officers.
4.3
Number of members of the highest governance body that are independent and/or
non-executive members.
There are ten Vice President members in our Senior Management team, seven of which are non-executive members.
4.4
Mechanisms for shareholders and employees to provide recommendations or direction to
the highest governance body.
Our shareholders are represented by our Board of Directors which meet on a quarterly basis with our Executive Officers
and provide recommendations and direction to our President.
Our Corporate Social Responsibility committee has representatives for each region across the country and provide
feedback about regular committee meetings. The chair of each of the 11 committees provide feedback to the President
with recommendations and direction on issues pertaining to corporate social responsibility in their respective regions.
4.14
List of stakeholder groups engaged by the organization.
Brookfield Johnson Controls is engaged within all the major communities we operate in across Canada. Through its
engagement with customers, suppliers, employees, and various non-profit and advocacy organizations, Brookfield
Johnson Controls aims to improve these communities through sustainable practices.
4.15
Basis for identification and selection of stakeholders with whom to engage.
Brookfield Johnson Controls’ regional CSR committees are established on a voluntary basis from team members located
within the respective regions. The chair of the committee (Regional Ambassador) is selected by the President.
24
GRI
GRI Profile Disclosure
Disclosure Number
Page
GRI Reporting Level
Statement from the most senior decision
maker of the organization (e.g., CEO, chair, or
equivalent senior position) about the
relevance of sustainability to the organization
and its strategy.
2-3
Full
2.1
Name of the organization
22
Full
2.2
Primary brands, products, and/or services
22
Full
2.3
Operational structure
22
Full
2.4
Location of headquarters
22
Full
2.5
Countries of operation
22
Full
2.6
Nature of ownership and legal form
22
Full
2.7
Markets served
22
Full
2.8
Scale of reporting organization, including
number of employees, net sales/revenue,
quantity of products/services provided
22
Full
2.10
Awards received during reporting period
22
Full
3.1
Reporting period
23
Full
3.2
Date of previous report
23
Full
3.3
Reporting cycle
23
Full
3.4
Contact point for questions
23
Full
3.5
Process for defining report content
23
Full
3.5
Boundary of report
23
Full
3.7
Limitations to report scope or boundary
23
Full
3.8
Justification of reporting on joint ventures,
subsidiaries, leased facilities, or other
organizations that can significantly affect the
comparability from period to period and/or
between organizations.
23
Full
Strategy & Analysis
1.1
Organizational Profile
Reporting Parameters
25
GRI
GRI Profile Disclosure
Disclosure Number
Page
GRI Reporting Level
3.10
Explanation of the effect of any re-statements
from previous reports
23
Full
3.11
Significant changes from previous reporting
periods
23
Full
3.12
GRI context table included
23
Full
Governance, Commitments, & Engagement
4.1
Governance structure of the organization,
including committees under the highest
governance body responsible for specific
tasks, such as setting strategy or
organizational oversight.
24
Full
4.2
Indicate whether the Chair of the highest
governance body is also an executive officer
24
Full
4.3
Number of members of the highest
governance body that are independent and/or
non-executive members.
24
Full
4.4
Mechanisms for shareholders and employees
to provide recommendations or direction to
the highest governance body.
24
Full
4.14
List of stakeholder groups engaged by the
organization.
24
Full
4.15
Basis for identification and selection of
stakeholders with whom to engage.
24
Full
Economic Performance Indicators:
For GRI Level C companies must report at least 1 economic indicator and 10 total performance indicators (from
economic, environment, and social).
EC1
Direct economic value generated and
distributed, including revenues, operating
costs, employee compensation, donations and
other community investments, retained
earnings, and payments to capital providers
and governments.
18
Full
Environmental Performance Indicators:
For GRI Level C companies must report at least 1 environmental indicator and 10 total performance indicators
(from economic, environment, and social).
CRE1
Building energy intensity.
6
Full
26
GRI
GRI Profile Disclosure
Disclosure Number
Page
GRI Reporting Level
EN5
Energy saved due to conservation and
efficiency improvements.
6
Full
EN7
Initiatives to reduce indirect energy
consumption and reductions achieved.
6
Full
CRE2
Building water intensity.
6
Full
EN16
Total direct and indirect greenhouse gas
emissions by weight
6
Full
EN17
Other relevant indirect greenhouse gas
emissions by weight.
6
Full
CRE3
Greenhouse gas emissions intensity from
buildings.
6
Full
EN18
Initiatives to reduce greenhouse gas
emissions and reductions achieved
6
Full
EN19
Emissions of ozone-depleting substances by
weight
7
Full
EN22
Total weight of waste by type and disposal
method
7
Full
Social Performance - Labour Indicators:
For GRI Level C companies must report at least 1 social indicator from any of the follow categories, labour, human
rights, society, product responsibility, and 10 total performance indicators (from economic, environment, and
social).
LA7
Rates of injury, occupational diseases, lost
days, and absenteeism, and total number of
work-related fatalities by region
13-14
Full
LA12
Percentage of employees receiving regular
performance and career development reviews
12
Full
27
Supporting Charities Across Canada
Brookfield Johnson Controls Charity Golf
Classic supporting cancer research at The
Princess Margaret Hospital Foundation
and Sick Kids Foundation netted $63,000.
The York Region Women’s Centre
(YRWC) expressed thanks to 13
Brookfield Johnson Controls teams for
providing gifts and gift cards for the
annual holiday hamper program.
2012 Charity Casino raised $68,000 for
Canadian Breast Cancer Foundation.
Brookfield Johnson Controls team
members joined representatives of
suppliers and business partners in a
philanthropic ski race at Mont-Tremblant,
Quebec and raised $17,500 for
children’s causes.
Senior project manager Daniel Cyr sports a
moustache in support of the Movember
campaign, which Brookfield Johnson
Controls participants raised $3,784 for as
well as awareness of men's health issues.
Led by technician Blair Sheppard,
Brookfield Johnson Controls’ team
marched together during the Annual CIBC
Run for the Cure, raising $751 in the
name of cancer research.
Marketing intern Michael Himel gained the
support of Brookfield Johnson Controls’
Human Resources and Marketing
departments during his three-day
Canadian Foundation for AIDS Research
(CANFAR) fundraiser at the University of
Western Ontario’s Community Centre
leading up to World AIDS Day on Dec. 1.
In early October, project coordinator
Jennifer Delesalle and property service
coordinator Nicole Agnew on the TD
account, put children and the needy top of
mind when they volunteered to support
the Greater Vancouver Food Bank Society
(GVFBS) and Compassion Into Action
(CIA).
The International Facilities Managers
Association (IFMA) Toronto chapter’s
annual silent auction on Nov. 21 was
sponsored by Brookfield Johnson Controls
at the platinum level, in support of
encouraging facility managers to pursue
career development within the industry.
It takes a lot of pancake batter and syrup
to raise $5,000, but the Brookfield
Johnson Controls Nova Scotia Corporate
Social Responsibility Team in Halifax was
up to the challenge when they helped kickoff the week-long Canada Post United
Way campaign on Sept. 27.
100 children will get to play sports thanks
to WSI-Brookfield Johnson Controls’ Oct.
19 event, which raised about $23,000 for
KidSport Greater Victoria, a nonprofit
organization the helps children in financial
need participate in sports.
Champions of Brookfield Johnson
Controls' 2012 Coins for Cancer in the
GTA rose to the challenge and raised
$4,000 for the Canadian Breast Cancer
Foundation.
28