Reliability, Trust, Service, Commitment

Reliability, Trust,
Service, Commitment
Certified Hyperbaric Technicians
For over three decades, Sechrist Industries has brought these to our customers through our
dedicated Technical & Customer Service Team.
Sechrist Service Technicians are an integral part of our team. Each is factory-trained and
certified annually to ensure that you are provided the best service possible.
Our commitment is to be there with you every step of the way....
Your partner in healing!
SECHRIST
ANNUAL
SERVICES
Your Partner in Healing
Total Care Program
Annual PM Service
As a customer-driven business, we stand completely
behind our products and services. Sechrist recognizes that comprehensive, efficient support is a
critical customer requirement, and we have the
infrastructure in place to handle your technical
and customer service needs quickly, efficiently and
professionally.
Our years of experience in oxygen therapy
equipment servicing allow us to provide the
highest quality products and exceptional service for our customers. Sechrist recognizes
that comprehensive and efficient support is a
critical customer requirement, and we have
the infrastructure in place to handle all of
your technical and customer service needs
quickly, efficiently and professionally.
This program offers:
• A 12-month extended warranty agreement
• Fast and responsive service during the period
of the contract.
• Recommended annual preventative maintenance included and conducted at your convenience.
• All replacement parts pertaining directly to the
chamber at no additional charge.
• Free service visits during the contract period
if the problem cannot be resolved over the
telephone.
• 24x7 telephone and email support
Total Care Plus-10 Program
For Sechrist chambers over 10 years old, the Total
Care Plus-10 Program includes all the benefits of
the standard Total Care agreement and includes all
PVHO2 Inspections (see back for additional details).
Through our Sechrist Annual Preventative
Maintenance Service (PM), we offer:
• Recommended annual preventative maintenance service conducted, at your convenience.
• All regularly replaced parts, including
filter elements and battery; other parts
can be provided at an additional charge.
• One month warranty on parts and labor
• 24x7 telephone and email support
SECHRIST
FIELD
SERVICES
Your Partner in Healing
On-Site Repairs
Sechrist offers a range of choices and price points to meet your chamber repair needs, including:
• Standard repair time – For repairs that are necessary but can be managed until a Sechrist technician
is in the facility area
• Rush repair - Based on the urgency of the situation, a Sechrist technician will be deployed to the
site as quickly as possible.
• Expedited repair – For urgent situations, a Sechrist technician will be onsite within 48 work hours.
• Sechrist service technicians are always available to assist customers by phone or email, 24/7.
PVHO2 Inspections
PVHO-2-2012 is a standard that provides technical requirements and guidelines for the operation
and maintenance of Pressure Vessels for Human Occupancy (PVHO) systems. This standard provides
technical criteria for the user to establish the serviceability of a PVHO acrylic widow under its specific
environmental requirements. PVHO-2-2012 also provides information regarding the Design Life and
Service Life of your acrylic cylinder and guidelines on inspections which can be done to extend the
Service Life.
Service Life of the acrylic cylinder may be extended beyond the design life (10 years, 10,000 cycles or
40,000 hours) up to an additional 10 years or 10,000 cycles as long as 10 Year Life Extension Viewport
Inspection is completed on or before the end of the design life and cylinder MVIs are completed at
regularly suggested intervals (every 18-24 months). Upon completion of all PVHO2 Inspections, Service
Life will be extended to 20 years or 20,000 cycles.
Sechrist now offers PVHO-2 Ten (10) Year Life Extension Viewport Inspection and Maintenance Viewport
Inspection (MVI)
• Ten (10) Year Life Extension Viewport Inspection – includes complete mapping and documentation
of cylinder as well as inspection of seat and seal; includes repair and refinishing of scratches
• Maintenance Viewport Inspection (MVI) - includes repair and refinishing of scratches on acrylic
cylinder
All PVHO2 Inspections can be completed at the time of regularly scheduled annual Preventative
Maintenance or at any other time convenient to your facility.
SECHRIST HYPERBARIC
SERVICES
Your Partner in Healing
Why Sechrist
As a valued partner, we thank you for using Sechrist Industries for your hyperbaric chamber preventative
maintenance and repair service. Like you, we believe that a competent, trained service staff, supported
by a deep organization of engineering and medical device industry professionals, is the best choice for
hyperbaric chamber operators and their patients. We understand that you have many service options; rest
assured that we appreciate your choice of Sechrist for your medical device service versus an unauthorized
third-party provider. The benefits we offer include:
• Superior technicians. All Sechrist technicians are factory trained and re-certified annually on
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specifications, service methods and quality assurance requirements. Service processes and parts change
periodically, so constant training is necessary to ensure the quality and safety of your chamber.
Guaranteed parts. All replacement parts are manufactured or procured by Sechrist, and are inspected
according to our strict quality control requirements. We also warranty all of our parts against defects
in materials and workmanship.
Certified service. Our service program, an integral part of our Quality Assurance Program, is certified
to meet FDA Quality System Regulations. As such, we must maintain extremely high servicing standards
and we are routinely audited against those requirements.
Thorough industry knowledge. Sechrist maintains a robust database of our worldwide installed
base of thousands of units. This enables us to perform statistical analysis and monitor trends in equipment
and component performance.
Full warranties. We warranty our equipment and workmanship to ensure that you get the full value
you are seeking for every service transaction.
Our customer partnerships are the cornerstone of our business and we do not take them lightly. Our goal
is to work with you closely to meet and exceed your hyperbaric chamber servicing expectations.
To schedule your hyperbaric service, contact:
Yvonne Both
714-579-8348
yboth@sechristusa. com
Sandy Niakamal
714-579-8305
sniakamal@sechristusa.com
Sechrist Industries, Inc. • 4225 E. La Palma Ave. • Anaheim, CA 92807
www.sechristusa.com