Business VoiceEdge

Business VoiceEdge
Focus on your business, not your business communications…
Business VoiceEdge Advantages
NO CAPITAL EXPENDITURE
PREDICTABLE MONTHLY OPERATING COST
SIMPLIFIED/OUTSOURCED MANAGEMENT
UNIFIED COMMUNICATIONS & MOBILITY
SCALABLE FOR BUSINESS CHANGES AND NEW LOCATIONS
BUSINESS VOICE CONTINUITY BUILT IN
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Business VoiceEdge
• Simple yet powerful voice and data communication service for businesses
• Fully managed alternative to onsite hardware-based PBXs or Key Systems
• All feature functionality is deployed in the network rather than on premise
• Affordable solution with unlimited nationwide calling and predictable
recurring monthly expense
• Complete packages include state-of-the-art Polycom Phones with high
definition audio quality
• Delivers powerful Fortune 500 PBX features with Microsoft ® Outlook ®
integration and seamless mobility
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Key Advantages and Benefits
• No need to buy an expensive phone system
• Fully managed solution with no maintenance costs with platform
upgrades included for future-proofing*
• Polycom High Definition phones included
• Built-in Business Voice Continuity (Disaster Recovery)
• Scalable solution that grows with your business with consistent user
experience across multiple locations if needed
• Unified communication and mobility features including 4, 5 or 6-digit
dialing, Voicemail to Email, Be Anywhere capabilities, and Outlook
Integration features
• Enables remote workers/telecommuting
• Perfect for multi-site locations
• Free on-net calling within and between sites
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*CPE excluded
Who’s purchasing this product?
Businesses looking to…
• Replace a PBX or Key System to avoid costly upgrade and
maintenance costs.
• Add new locations and looking to avoid heavy capital expenditures
associated with premise-based systems.
• Reduce voice communication costs.
• Looking for consistent user experience across multiple locations
• For predictable monthly operating expenses for communications.
• Needing reliability and advanced services for a critical component to
their business.
• Go mobile and need unified communication features to increase
productivity.
• Needing a hybrid of voice services between locations – trunking,
hosted, lines.
• And many more applications…
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Business VoiceEdge vs. a PBX
Item
Premise PBX
Business VoiceEdge
Acquisition Costs – What
equipment do I need to
purchase?
-PBX deployments can average
$800 - $1000 per handset plus
install fees and network
Includes Polycom 335 HD
phones* + Network Equipment
and access with minimal upfront costs
Monthly Recurring Costs –
What will my monthly costs be
for usage? How much does it
cost to call satellite locations?
Fluctuating costs based on
usage, including calls between
locations
Predictable charges. Unlimited
local and domestic long distance
included; on-net multi-location
calls are also included
Maintenance, MACs &
Upgrades - Do I pay extra for
ongoing maintenance & moves /
adds / changes?
-PBXs often have a monthly
maintenance fee built in ~1015% of the initial cost, paid
annually.
-Sometimes MACs are charged
per item at $150 – 200 per
change – making changes
expensive.
- Platform Maintenance
included.
*With 3 year term. Otherwise, $4.95/month per line.
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- Platform Upgrades are
managed for you, and also
included.
- Moves and changes are
included
Business VoiceEdge
Service Components
Business VoiceEdge – Service Components
Customers purchase two service components to get started…Lines and
Seats
The number of Lines to match the number of calls they have going at
their busiest hour. Each Line represents a single call path. There does
not need to be a 1:1 ratio of lines to users. Over-subscription should
be utilized for added cost savings.
The number and type of Standard and Unified Communication Seats to
equal the quantity of phones for all stations throughout the location
Lastly, a customer may select Add-On items such as Auto Attendant,
Receptionist Consoles, Toll Free lines, etc.
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Lines/Call Paths
Lines are call paths that allow calls to/from the PSTN
Equivalent to channels in a trunk service
Provides
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•
Unlimited inbound, local and domestic long distance calling (US 50, Canada
and US Territories)
•
Usage based international long distance (see usage rates for details)
•
Usage based toll-free ($0.03/min and $0.089 for Canada)
Lines and Call Capacity
Call Capacity is determined by –
• The number of concurrent calls at peak times
Inbound calls + Internal calls between locations + External calling
• And the call capacity in the EdgeMarc
(quality assurance device)
– 15, 30 or 70 WAN calls
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Unified Communications Seat
Most popular and most selected seat type
Includes one local telephone number
The Unified Communication Seat service comes with
• One Local Telephone Number
• A Voicemail Box
• Many productivity features, including
• Mobility via Be Anywhere and Remote Office
• Call Management Portal
• Outlook Integration
• Telephony Toolbar for Outlook, IE & FireFox Integration
• Music on Hold
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Standard Seat
PBX Features for common telephony needs included
• It has a 4-6-digit extension number that can be called from within the
customer “group”
• It is reached from the outside world through a Receptionist, Auto
Attendant or Hunt Group
• 10-digit telephone number available as add-on*
A Standard Seat is used in the following scenarios
• Customer is replacing an existing PBX with a Hosted PBX solution
and some of the users have PBX extension numbers today
• A low cost seat is needed that does not require inbound calling
(lobby phone)
* A telephone number and/or voicemail box may be added on separately
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Business VoiceEdge Component Review
•
Line
•
•
•
Standard Seat does not come with DID or voicemail
•
•
•
Unlimited inbound, local and domestic long distance calling
N11 capabilities (411, 911, etc.,) and Caller ID are included
DID and voicemail can be added as ala carte items
If no DID, a 4–6 digit extension number is assigned
Unified Communications Seat comes with a DID and voicemail
•
DID may be ported or new number assigned
STANDARD SEAT FEATURES
LINE FEATURES
• Unlimited Inbound, local and domestic
long distance calling
(50 states, Canada and U.S. Territories)
• Toll free
• International long distance
• Calling Line Identification
• 911 Support
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•
•
•
•
Line features plus…
Web Portal to manage customizations
Free on-net calling
Many user and group features,
including:
• 3 way calling
• Hunt Group (1 per seat)
• Call Forwarding Not Reachable
• Call Waiting
• Call Transfer
UC FEATURES
• Line and Standard Seat features plus
many more, including…
• Call Forwarding
• Telephony Toolbar
• Outlook integration
• Be Anywhere - Simultaneous Ring
• Find Me/Follow Me - Sequential Ring
• Remote Office
• Music on hold
• Voicemail
Business VoiceEdge
Features
Powerful Features
Increase productivity, enable mobility for appropriate personnel and
improve your customer experience…
• Voicemail-to-Email integration to receive messages in your inbox
•
Be Anywhere with Simultaneous Ring to integrate your work line
with your mobile number and allow calls to follow you for one-number
service
•
Microsoft ® Outlook ® , Mozilla® Firefox® and Internet Explorer ®
integration with a Telephony Toolbar for point and click feature
control and calling
•
Remote Office for working as if from the office while on the road
or from home. Makes any phone your desk phone and further enables
one-number service
•
Plus, a lot more!
An overview of the most popular features follows…
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Integrated Telephony Toolbar
“Wouldn’t you benefit from having control of your calls from the
applications you work in - especially if it is included in the
service?
•
The Unified Communication seat includes a telephony toolbar that is fully
integrated with Microsoft OutlookTM, Internet ExplorerTM, and Mozilla
Firefox
– Telephone toolbar resides in Microsoft Outlook, Internet Explorer or Mozilla Firefox
– Click-to-dial functionality from existing Outlook contacts or from
phone numbers on a web page
– Pop-up Toast that displays information about incoming calls with click
to answer to send to voicemail capability
– Answer calls, end calls and forward calls using the toolbar. One click
of the mouse activates the speaker phone or headset
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UC Seats – Most Popular Unified Communications
and Mobility Features
“Wouldn’t it be more efficient if
you could answer your calls
from your nearest phone?”
Be Anywhere - Simultaneous Ring
Incoming call rings multiple phones at the
same time; whoever answers first handles
the call.
“Wouldn’t you be more effective
if your calls followed you
wherever you went?”
Find Me / Follow Me–Sequential Ring
Incoming call rings multiple phones in a
pre-determined order.
Incoming
Call
1ST
(((
(((
)))
Desk Phone
(((
)))
Business Cell
Phone
(((
)))
Home Phone
(((
)))
Personal Cell
Phone
))) Desk Phone
If no answer…
Incoming
Call
2ND
(((
)))
Business Cell
Phone
If no answer…
3rd
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(((
)))
Personal Cell Phone
UC Seats - Be Anywhere
“I wish I could “pull” a phone call
from my mobile to my desk
phone seamlessly once I arrived
at the office”
Be Anywhere - Call Pull
“I wish I could use my desk
phone from my mobile device”
Be Anywhere - Features
Your phones ring simultaneously
so you may receive calls on
anyone of several phones.
Initiate call using cell
phone application
Safely commute to
the office
Seamlessly pull call
to desk phone
(((
)))
Desk Phone
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Headed to a meeting? Turn off
simultaneous ring to cell from
your cell phone. After the
meeting turn it back on.
More Features
“Wouldn’t you miss fewer calls if
your office could come with
you?”
Remote Office
Outbound calls are made from a remote
workplace (hotel, home office, etc.) but
appear to be made from your office.
When inbound calls ring your desk
phone they are routed to the remote
location (hotel, home office, etc.)
(((
)))
Desk Phone
Rings
Included with UC Seat
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Customer’s hotel phone,
home office, etc. rings.
“Couldn’t you be more responsive
to your office voicemails if you
could listen to them from your cell
phone or laptop?”
Voicemail to Email Integration
Voicemail messages are delivered to email
inboxes as .wav or .mp3 files.
Client leaves
voicemail on
office phone
Voicemail is
converted to .wav
or .mp3 and sent
to email address
Included with UC Seat
Voicemail can be
played from
anywhere email
can be accessed
Video Calling
“Wouldn’t it be good to see the expressions of your caller?”
•
The VVX1500 will bring HD video and IP video to your business
– Makes video calling as easy as audio calling
– H.264 codec
– Peer-to-Peer video
–
–
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Not multipoint
Other caller needs a video enabled device
Business Voice Continuity
“Can your business survive the loss of incoming phone calls?”
With Business
VoiceEdge,
incoming
calls will
automatically reroute in case of
• Power outage
• Snow storm
• Flood
• Fire
• Earthquake
• Tornado…
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X
IP Phones
Quality
Assurance
Device
X
Internet
IP Network
PSTN
Quality
Assurance
Device
Data Connection
Business
VoiceEdge
Platform
If access circuit is down or phone is not
registered, then incoming calls will be rerouted automatically to a pre-determined
number – Never miss a call or a
voicemail!
With managed services hosted in the
cloud, calls are routed to AA or
Voicemail even if there’s a power
outage or fiber cut to the building –
Never miss a call or a voicemail!
Online Management Portal
Robust web portal for
service and feature
management
Access levels
• User
• Personal feature
management
• Technical Admin
• Group feature access
• Password resets
• Customer Admin
• Same as technical
admin, plus invoice,
billing and CDR
access
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User Portal View
ADVANCED FEATURES AND APPLICATIONS
•
•
•
•
AUTO ATTENDANT
HUNT GROUP
RECEPTION CONSOLE
SHARED CALL APPEARANCE
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Auto Attendants
“Wouldn’t your customers be happier if their calls were
immediately routed to the correct person when they called?
Inbound call management that enables automated call handling by
providing the caller with simple options
– Please press 1 for Sales, 2 for Customer Service
Record multiple greetings
Tier auto-attendants together for
more flexibility
Can be used to answer main line or as an
alternative answering point
Makes an SMB appear to be a big operation!
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Auto Attendant Management
Manage Auto Attendant
routing and greetings
right from the portal
Hunt Groups & Music
On Hold can also be
managed in the web
portal
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Hunt Groups
“Wouldn’t your company get
more business if calls to
your main line were never
missed?”
Enables calls to be routed to a
variety of lines to ensure effective
call handling on critical business
lines (e.g., Customer Service or
Sales lines)
Note: 1 Hunt Group per seat is
included
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Regular
Rings each user in the
order they appear on the
User List.
Simultaneous
Rings all users at once.
Circular
Notes the last user to
answer a call and then
rings the next user on
the User List.
Uniform (New!)
Rings the user that has
been idle the longest.
Reception Console
Provides advanced front-desk functionality in an easy-to-use format to
simplify call handling.
•
Current
Switchboard
Activity
•
Business Directory
- with phone status,
alternate #’s, Dept,
and room for notes
•
Call Options - only
‘valid’ options are
presented
•
Call Control point-and-click to
handle the call
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Hardware Reception Console
Polycom SoundPoint 670 with the color attendant console provides a
traditional hardware based receptionist solution
Color expansion module provides effortless call management
Expansion modules supports management of 34 lines and 24
simultaneous calls
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Shared Call Appearance
Shared Call Appearance (SCA) allows you to view and manage
someone else’s line from your phone
• SCA can be used for Key system replication
• SCA can be used for line coverage points such as
– Executive and Administrator
– Co-Workers within a company
• $9.95 NRC per SCA
SCA is only available with a Unified Communications Seat
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BUSINESS CLASS INTERNET
For customers that also have Comcast Business Class
Internet you receive up to 8 Hosted Exchange with
Microsoft Outlook mailboxes included, which you can use
with Business VoiceEdge service.
Business VoiceEdge seamlessly integrates into
Microsoft Outlook - now broadband, phone, and email
are all integrated.
Note: Business VoiceEdge and Business Class Internet are ordered and billed separately
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Business VoiceEdge
Customer Premise Equipment (CPE)
Suite of HD Devices and Experiences for Different Users
Desk Jockey
Power User
Executive
Executive Video
Polycom 335
(2 Lines)
Polycom VVX500
(12 Lines)
Polycom 670
(6 Lines)
Polycom VVX1500
(6 Lines)
Reception
Polycom 670
Expansion Module
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Conference
Room
Conference
Room
Polycom 5000
Polycom 6000
Polycom 335 and VVX500 HD Voice Phones
POLYCOM 335
Entry-level SIP desktop phone with
Polycom HD Voice™ and highresolution, backlit display
• Two-line phone
• High-resolution backlit LCD
• $4.95/month
$112 Retail Value, $199 MSRP
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POLYCOM VVX500
Cutting-edge SIP feature set meets
Polycom® HD Voice™ technology
• Twelve-line phone
• Integrated Gigabit Ethernet (GigE)
switch to enable bandwidth-intensive
applications
• Touch screen, LCD color display
• $6.95/month
$235 Retail Value, $379 MSRP
Polycom 670 and Expansion Module
POLYCOM 670
POLYCOM Attendant Console
A premium SIP desktop phone with
color display
• Six line phone
• A large, vibrant color display for easier
viewing and navigation
• Integrated Gigabit Ethernet (GigE)
switch to enable bandwidth-intensive
applications
• $9.95/month
Delivers advanced call handling
capabilities to help boost productivity
of a telephone attendant
• Productivity-enhancing solution for
telephone attendants
• Simplifies management and monitoring
of a high volume of concurrent calls
• $4.95/month
$357 Retail Value, $629 MSRP
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$263 Retail Value, $319 MSRP
Polycom VVX1500
POLYCOM VVX1500
A premium executive desktop video
phone with color touchscreen
• Six line phone
• Smart motion detection to enable the
screen to go to power-save mode
when not in use
• Integrated Gigabit Ethernet (GigE)
switch to enable
bandwidth-intensive
video applications
• $19.95/month
$653 Retail Value, $1099 MSRP
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Polycom 5000 and 6000 HD Voice Phones
POLYCOM 5000
Advanced IP conference phone with
Polycom HD Voice™ clarity, designed
for small conference rooms and
executive offices
• Outstanding clarity
• 7-foot microphone pickup range
• $4.95/month
$356 Retail Value, $599 MSRP
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POLYCOM IP 6000
Advanced IP conference phone with
Polycom HD Voice™ clarity, designed
for small conference rooms and
executive offices
• Outstanding clarity
• 12-foot microphone pickup range
• $6.95/month
$527 Retail Value, $929 MSRP
Cisco SPA3102 Analog Telephone Adapter
Cisco SPA3102 Voice Gateway
Analog FXS/FXO telephone to SIP
converter may be used to connect analog
conference devices and compatible
paging systems to Business VoiceEdge
• $4.95/month
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Business VoiceEdge PHONE OPTIONS
User/Location Type
Lobby Phone or Warehouse –
typically an entry-level phone with
less device-based functionality
Desk Jockey –uses the phone
regularly, may need some
enhanced device functionality
Power/Executive User – uses the
phone constantly, intuitive interface
and device features optimize user
experience
Front Desk/Reception – likes ability
to monitor additional lines via
sidecar expansion module*
Conference Room – optimal full
room audio experience
Devices requiring an analog port –
overhead pager, analog conference
device, etc..
Office with Gigabit LANs – devices
that have power of GigE available
Polycom
335
(2-lines)
Polycom
VVX500
(12-lines)
Polycom
670
(6-lines)
Polycom
670 with
Expansion
Module
Polycom
VVX1500
(6-lines &
video)
Polycom
5000 &
6000
Cisco
SPA3102
X
X
All phones
support High
Definition Voice
and offer Speaker
phone
capabilities
X
X
X
X
X
X
X
X
X
X
X
Note: Additional monitoring of lines is available via the Shared Call Appearance feature (for one or two lines)
and/or via a Reception Console desktop client for up to 200 monitored contacts. Prices vary by device type.
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Quality Assurance Device
The EdgeMarc 4550 is an on-site Quality Assurance Device, that provides
• Traffic shaping
– Provides higher priority
to voice traffic
• NAT and Firewall
– NAT and Firewall functions are available for both voice and data traffic
• Provides remote testing capabilities
– Proactive monitoring
• Survivability
– Enables failover capabilities that utilize Comcast - Golden’s geographic
redundant architecture
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VoiceEdge Training Available for You
Business VoiceEdge Customer Education
1 Webinar Series
•
•
•
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Interactive
sessions
Schedule
online for easy
registration or
re-play of
recorded
session
Included in the
service
2 Self-Help Video
Library
•
•
Videos that
address top
pre- and postinstall
questions
Included in the
service
3 Onsite Training
•
•
Live on-site
training
Fee-based
training for
large
enterprises
Business VoiceEdge TRAINING SCHEDULE
Schedule is online: business.comcast.com/getstarted
Register for a class or choose “Play Now” option
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Business VoiceEdge Video Library
•
A Voice Help Library of 20+
videos
• Each video is 1-4 minutes long,
averaging 2 minutes
• Hosted by Comcast Subject
Matter Experts on a variety of
topics
•
•
•
•
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Phones
Web Portal
Billing
Etc.
• Posted on the /getstarted
website as well as our
Business Services YouTube
channel
Coming Enhancements
• Softphone application (October 2012)
• Video enabled
• PC & MAC Support
• Use it anywhere you
have Internet
• Mobile Application
• iOS & Android
•
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Cordless Phones
• KWS300 Base Station & Handset
Comcast takes you F.A.R.
Fast
Agile
Responsive
COMCAST CORPORATION
Comcast is one of the nation’s leading
providers of entertainment, information
and communications products and
services.
The largest Cable Operator in the U.S.
.
22.8 Million
Video Customers
16.9 Million
Internet Customers
8.6 Million
Voice Customers
100,000 Employees
in 39 states
$37.9 Billion
in Revenue
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THE COMCAST NETWORK
The largest facilities-based last mile alternative to the phone company
The first fully 40G backbone and 100G router interface deployment
Self healing, redundant core network architecture
100% owned, managed and maintained by Comcast
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THE COMCAST NETWORK
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COMCAST PARTNERSHIP
Comcast is a leading supplier who can provide certain
benefits as compared to the incumbent:
• Offer voice, data, and video services from one
provider
• Business Continuity included
• Provide a wholly owned and managed network
inclusive of last mile
• Provide the benefits of locally based services and
resources
• Cost effective
• Offer local calling and incoming calls
•The largest North American Hosted Voice provider
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Business VoiceEdge
Pricing
Business VoiceEdge Pricing
ITEM
NUMBER OF LINES
Line – 5 lines or less
Line – 6-24 lines
Line –25+ lines
ONE-TIME
MONTHLY
$24.95
$34.95
$24.95
$29.95
$24.95
$24.95
$9.95
$9.95
$9.95
$9.95
ONE-TIME
$14.95
$9.95
$19.95
$14.95
MONTHLY
$24.95
$12.00
$12.00
$12.00
$9.95
-
$24.95
$19.95
$9.95
$29.95
$5.00
USAGE CHARGE
Local & Domestic Long Distance
Included
Local & Domestic Long Distance
Included
Local & Domestic Long Distance
Included
SEATS
Standard - 1-50 Seats
Standard - 51+ Seats
Unified Communication - 1-50 Seats
Unified Communication - 51+ Seats
ADD-ON SERVICES
OTHER SERVICES
Auto Attendant (up to 5, includes 1 Local TN)
Additional Hunt Group
Call Queue Agent
Reception Console
Shared Call Appearance
Additional Voicemail Box
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USAGE CHARGE
Business VoiceEdge Pricing
TELEPHONE NUMBER & USAGE ITEMS
Toll-Free Number
$9.95
$5.00
-
$2.95
20 Local Telephone Numbers
$0.00
$5.00
100 Local Telephone Numbers
$0.00
$20.00
200 Local Telephone Numbers
$0.00
$40.00
500 Local Telephone Numbers
$0.00
$100.00
1000 Local Telephone Numbers
$0.00
$200.00
Domestic Long Distance Usage
-
-
Included in the Service
International Termination Usage
-
-
See current rate schedule
International Calling Activation
-
-
Domestic Directory Assistance (per call)
-
$1.55
Alternate/Additional Telephone Number
Directory Assistance with Call Completion (per call)
$2.45
International Directory Assistance (per call)
$5.45
Operator Assistance per Call
-
International Operator Services Surcharge (per call)
Payphone Surcharge
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$2.55
$5.45
-
$0.75
$0.03/minute/domestic
Business VoiceEdge Pricing
CUSTOMER PREMISE EQUIPMENT
Polycom SoundPoint 335 HD
Polycom Sountpoint VVX 500HD
Polycom SoundPoint 670 HD
Polycom 670 Sidecar (1 module)
Polycom VVX 1500 HD
Cisco 3102 ATA
Polycom Soundstation 5000
Polycom Soundstation 6000
EdgeMarc 4550 (15 WAN Calls) - 1 per physical
location
EdgeMarc 4550 - 15 to 30 WAN Call Upgrade
EdgeMarc 4550 - 30 to 70 WAN Call Upgrade
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-
$4.95
$6.95
$9.95
$4.95
$19.95
$4.95
$4.95
$6.95
-
$4.95
-
$9.95
$19.95
Business VoiceEdge Pricing
INSTALLATION
Installation - 1 Year Term Commitment
Installation - 2 Year Term Commitment
Installation - 3 Year Term Commitment
Installation - 5 Year Term Commitment
Expedited Order Fee
Truck Roll NRC
Unreturned or Replacement Polycom SoundPoint 335 HD Fee
Unreturned or Replacement Polycom SondPoint WX500 HD Fee
Unreturned or Replacement Polycom SoundPoint 670 HD Fee
Unreturned or Replacement Polycom SoundPoint WX1500 HD Fee
Unreturned or Replacement Polycom Sidecar
Unreturned or Replacement Cisco 3102 ATA
Unreturned or Replacement Polycom Soundstation 5000
Unreturned or Replacement Polycom Soundstation 6000
Unreturned or Replacement EdgeMarc 4550 Fee
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$199.00
$99.00
$49.00
$0.00
$500.00
$100.00
$89.00/per device
$223.00/per device
$224.00/per device
$755.00/per device
$123.00/per device
$72.00/device
$399.00/per device
$590.00/per device
$398.00/per device
-
Business VoiceEdge On-site Training Pricing
Live, webinar-based training and full Self-Help video library
available to you at no charge. Fee-based onsite training options
below:
ONSITE TRAINING
Onsite Training - 1 business day, single location up to 250 seats
$1,000.00
-
Onsite Training - 1 business day, single location 250+ seats
$750.00
-
Onsite Training - 1 business day, additional locations
$750.00
-
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Thank you!
To learn more, visit business.comcast.com/enterprise
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