CO2014spring - Charlotte Douglas International Airport

v 28.2
Spring 2014
ClT Prepares for
Summer Travel Season
Charlotte Douglas is pre-
CLT officials are pulling
Approaching the terminal,
While construction remains
paring for a record number
from their Democratic
several changes have
ongoing around CLT’s
of summer travelers.
National Convention
occurred. A new entrance
roadways, traffic control
Reports show more
experience and making
roadway opened this spring
officers have been posi-
passengers are choosing
necessary changes to
and various construction
tioned along the Airport’s
to begin their trip at CLT
accommodate passenger
projects are underway.
new entrance road to
than in previous years.
growth. The Airport has
CLT also added 20 new
ensure a smooth commute
In April, passenger traffic
positioned additional
shuttle buses to the
to the terminal. This
was up 2.5 percent during
staff in Ticketing and
Airport’s fleet, which
additional assistance will
the first four months of
on the Curbside to help
has expedited transpor-
continue throughout the
2014 compared to last
with wayfinding and to
tation to and from the
summer travel season. m
year at that time.
answer questions.
terminal.
Parking Remains
in High Demand
To receive Connections
electronically, scan the QR
code below or email
YouAreFirst@cltairport.com.
Place Connections in the
subject line and enter your
name and address in the
body of the email.
the Airport two hours
CLT has installed 24
minutes per person.
before departure. Also,
automated passport
The kiosks can cut that
Expect parking to be at or
plan parking options
control kiosks in Customs
time in half. Passengers
near capacity throughout
before heading to CLT.
and Border Protection
simply follow the online
the summer. Lots and
Passengers are advised
(CBP) that dramatically
instructions to scan
decks will fill fast due to
to:
expedites the processing
their passport, take a
time for US and Canadian
photo and answer the
citizens when reentering
Customs declaration
the country.
questions using the
added flights by airlines,
an increase in originating
passengers and Airport
construction that has
temporarily removed
more than 5,000 parking
spaces.
For complete, up-to-date
information on airport
amenities, parking,
shopping and flights,
visit cltairport.com.
CO2014springj.indd 3
Kiosks Expedite
Processing Time
in Customs
 Get dropped off at
the terminal, carpool,
ride CATS’ Airport
Sprinter or new Airport
Connector. Another
option is to use one of
the many taxi and ground
To avoid being rushed
transportation companies
for time, travelers are
serving the Airport.
encouraged to arrive at
Continued on page 3.
Previously, passengers
touch screen.
were required to speak
Travelers then proceed
with a Customs officer
to a Customs officer to
who scanned their pass-
verify intent of travel
port, performed some
and receive approval to
administrative tasks,
advance.
and then asked a series
of questions, taking an
Continued on page 3.
average of four to five
6/23/14 12:05 PM
Construction Update
New 2-1/2 mile long
baggage conveyor.
Hourly deck and rental car facility
exiting the terminal. Cur-
roadway surrounding CLT’s
rently, work is in progress
Business Valet Deck II.
on Josh Birmingham
The $50 million structure
Parkway to build a bridge
will open at the end of the
that will span the exit lane
year beside the Airport’s
existing Business Valet Deck
Charlotte Douglas is in
include seven levels and
phases from west to east
of the Long Term lots.
the midst of a $1 billion
7,000 spaces. The bottom
and will contain 2-1/2 miles
Curbside Roadway
facility expansion. Several
three levels will hold 3,000
of conveyor. The current
Expansion
projects are scheduled for
spaces for rental cars, and
baggage system contains
completion by the end of
the top four levels will
1-1/2 miles of conveyor and
2014, while new projects
contain 4,000 spaces for
is manually intensive.
continually arise as CLT
public parking.
renovates and builds to
accommodate the more
than 43 million yearly
passengers.
Hourly Deck and
Rental Car Facility
early next year. Completion
$32 million of terminal
Westside Terminal
will improve security
is scheduled for the end
renovations next year.
Expansion
screening technology and
of 2017. Airport officials
Ceiling and floor tiles will
automate the baggage
anticipate the additional
be replaced. Lighting,
handling process to ensure
lanes will help ease traffic
mechanical and electrical
luggage is delivered
congestion around the
upgrades are also being
quickly and accurately.
terminal during peak times.
planned. This will be the
Construction of the Westside
Terminal expansion frame
is complete. Now, interior
and exterior walls are being
It is scheduled to be com-
electrical work is also
concrete structure will be
underway. The $10.5 million
Josh Birmingham
completed in July. Work
expansion will connect
Realignment
continues on the deck’s
Checkpoint A to Concourse
lighting, elevators, stairways
B. It will include restaurant,
and facade.
retail and office space.
Construction will wrap up
by the end of the year.
pleted by the end of 2015.
Airport’s new exit lanes
encompass a section of
The new roadway will give
will open next spring.
CLT’s inline baggage
drivers direct access to
The $120 million deck will
system. It is being built in
Wilkinson Boulevard when
(GRR); Fort Wayne,
with US Airways will soon
Indiana (FWA) and
begin nonstop flights
Evansville, Indiana (EVV).
history. m
turns to completing the
car portion of the facility
American Airlines along
floors and building the
in the terminal’s 32-year
opened in April. Work now
by the end of the year.
New Destinations
Arrive Soon
Crews are pouring concrete
biggest renovation project
Birmingham realignment
The addition will also
Grand Rapids, Michigan
Business Valet Deck II
Inbound lanes on the Josh
Thanksgiving. The rental
to Grand Rapids, Michigan
Terminal Renovations
CLT is scheduled to begin
and Rental Car Facility’s
from Charlotte Douglas
3,200 parking spaces.
lanes to eight will begin by
installed. Mechanical and
on schedule to open by
side roadway from four
will contain five levels and
The new baggage system
The new Hourly Deck
Public parking remains
Expansion of CLT’s curb-
on Wilkinson Boulevard. It
Business Valet deck
under construction
to Grand Rapids beginning
and Brussels, Belgium. Visit
CLT to Washington Dulles
September 3.
aa.com for flight schedules
International Airport (IAD).
Flights to Evansville will
and to book travel.
The five weekly flights
operate three times per
Frontier Airlines is also
day and once per day
expanding its schedule.
to Fort Wayne starting
On August 20, the airline
October 2. All three new
will debut service from
destinations will utilize a
Bombardier CRJ operated
will operate on a 168-seat
Airbus A320 aircraft.
Visit FlyFrontier.com to
book a seat. m
Fort Wayne, Indiana
by US Airways Express.
This spring American, which
merged with US Airways,
launched seasonal service
CLT passengers will have
from CLT to Barcelona,
access to twice-daily
Spain; Manchester,
nonstop regional service
England; Lisbon, Portugal
2
CO2014springj.indd 4
6/23/14 12:05 PM
ClT Adds Charging
Stations
Concessions Debut
Old and New Favorites
CLT is adding 18 charging
already been installed on
stations to the terminal.
Concourse A and six on
Each station has eight out-
Concourse B.
lets and 16 USB connections
for passengers to charge
New concessions continue
Additionally, passengers
yogurt to appease their
to open at CLT, offering
may pick up snacks,
appetites.
passengers a variety of new
beverages and reading
retail and dining options.
materials.
The Paradies Shops, CLT’s
electronic devices.
Charging stations have
been a highly requested
customer amenity among
This summer, four new
passengers. Once the
Construction is underway
charging stations will be
new units are installed,
on Whisky River, PZA and
placed on Concourses
CLT will have a total of 27
Travelers flying out of
Starbucks. All three con-
C and D. Four have
charging stations. m
retail concessionaire,
Concourse D can now
cessions are scheduled
debuted On the Square
enjoy the convenience
to open on Concourse E
Gifts and News in April. It
of The Local. HMSHost,
before Christmas, replac-
replaces Bijoux Bellagio
CLT’s food and beverage
ing Hometeam Sports
on Concourse C. The
concessionaire, opened
novelty store sells
Continued from page 1.
Parkway, Harlee Avenue
and Little Rock Road
and Speedway Grill.
Parking
Demand
the kiosk this spring.
Whisky River is owned
 Check parking conditions
numerous gift items such
Located near Gate D-7, it
by local resident Dale
merges onto Little Rock
before leaving for Charlotte
as candles, t-shirts, watches,
offers grab-and-go food
Earnhardt Jr. The menu
Road and directly to the
Douglas by viewing a real
picture frames, ties and
options for passengers
will include a variety
terminal. Helpful videos
time parking map at
coffee cups. The shop also
in a hurry. Customers
of appetizers, salads,
showcasing the 1.3 mile
parking.charlotteairport.com
offers local cooking sauces
may pick up sandwiches,
sandwiches, burgers and
route are available on
or calling 704.359.5555.
made in Rock Hill, SC.
sodas, fruit, chips and
sides. Next door, PZA will
CLT’s Airport YouTube
serve up pizzas, meatballs,
smashers, salads, strombolis and sandwiches.
Starbucks continues to
be a popular hot spot at
CLT. The addition of the
famous Seattle coffee
 Be alert, slow down, obey
the speed limit and drive
are now directed onto
the new roadway, which
channel.
 Follow directions on the
more cautiously while
variable message signs
adjusting to CLT’s new
that have been strategically
entrance road. Drivers
placed along roadways
headed to the Airport
to help drivers locate
from Josh Birmingham
open lots. m
shop to Concourse E
will be the eighth in the
Continued from page 1.
the expedited system,
terminal. m
Customs
including citizens from
There is no registration
and the United Kingdom.
the location of car keys
process or fee to use
and each valet at all times.
the kiosks. Currently, the
Customers may opt for
oil changes, tire rotation,
AmeriPark
Becomes CLT’s Valet
Service Provider
inspections and auto
machines are available to
travelers with valid U.S.
and Canadian passports.
detailing at an additional
Passengers with
cost. AmeriPark will also
Electronic System for
soon introduce a customer
Travel Authorization
loyalty program that allows
(ESTA) approval are able
Atlanta-based company
customers to earn points
to utilize them as well.
valet service provider,
assumed responsibility
and benefits each time
This enables eligible
overseeing customer
on June 1.
they use CLT valet services.
travelers from 38 coun-
Call 704.359.4038 for
tries that do not require
more information. m
US entry visas to use
AmeriPark is CLT’s new
service for both Curbside
and Business Valet. The
AmeriPark uses the latest
technology that enables
Australia, Japan, Germany
The BorderXpress units
were purchased from
the Vancouver Airport
Authority. Currently, they
are being used in seven
other US airports.
Airport officials anticipate
the kiosks will result in fewer
missed connections and a
better overall travel experience for passengers. m
management to pinpoint
3
CO2014springj.indd 5
6/23/14 12:05 PM
Spring 2014
v 28.2
What’s
Inside!
m CLT
Airport employees may park
at these park and ride lots
during their working hours.
CLT passengers may park
Prepares for
Summer Travel Season
m Parking
Remains
in High Demand
Airport Connector
Begins Service
at the lots for a day trip.
Otherwise, they must be
dropped off at the bus stop.
No 24-hour or overnight
CLT and Charlotte Area
the Northlake park and ride
parking is permitted.
Transit System (CATS)
and travel I-485 to the
Buses run every 30 minutes
have teamed up to offer
Airport. They may also hop
between the hours of 5 a.m.
a new express bus service
on the Route 591 Airport
CLT’s Valet Service
and midnight seven days
to the Airport for travelers
Connector-Archdale that
Provider
a week. Schedule and fare
and employees.
picks up riders along the
information can be found
LYNX Blue Line at the
on CATS’ website at
Archdale, Tyvola and
ridetransit.org or by
Woodlawn transit stations.
calling 704.336.7433. m
m New
Destinations
Arrive Soon
m AmeriPark
m CLT
Becomes
Adds Charging
Stations
Customers may catch
the Route 590 Airport
Connector-Northlake from
704.359.4000
cltairport.com
P.O. Box 19066
Charlotte, NC 28219
PUBLIC
AFFAIRS
PRESORTED
STANDARD
U.S. Postage
PAID
Charlotte, NC
Permit #3307
Summer
Travel Tips
THINK IT. PLAN IT.
PARK IT.
Airport’s SmartPark tips
before leaving for CLT:
1. Use one of CLT’s two
FREE Cell Phone lots
located on Rental Car Road.
3. Remember that only
5. Take advantage of
6. Use the credit card
8. Get dropped off at
immediate loading and
the Airport’s Pay&Go
only or prepaid lanes
the terminal, carpool,
unloading are permitted
stations. Four Pay&Go
to save time exiting the
ride CATS’ airport
on the curbside. It is
stations are located at the
Airport’s parking lots.
Sprinter or new Airport
prohibited to leave vehicles
Daily deck’s shuttle bus stop
Credit card only lanes are
Connector. Passengers
unattended on Departures/
and two more are located
available in all lots. may also use one of the
Ticketing or Arrivals/
on the curbside in front
Baggage Claim levels.
of the Arrivals/Baggage
If your vehicle is left
area. To use, travelers
unattended, it will be
place their parking ticket
ticketed and towed.
in a Pay&Go station and pay
4. Be sure to take a
lot locator card from the
2. Visit Business Valet
SmartPark maps inside
where parking will always
the parking lot bus shelters.
be available.
This will help you locate
your car upon return.
by credit card. A validated
ticket will be returned.
Drivers may then proceed
to any lane in the desig-
7. Visit cltairport.com
for current parking rates
or call CDIAL, the Airport’s
many taxi and ground
transportation companies
serving the Airport. m
automated phone information at 704.359.4910.
To get up-to-date flight
information, call
704.359.DATA (3282).
nated lots and insert
their validated ticket into
the machine to exit.
Photography and graphics courtesy of: Charlotte Douglas International Airport,
Erika Helm, and Nils Lucander Design.
CO2014springj.indd 2
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