PC12NG - Honeywell Aerospace
Transcription
PC12NG - Honeywell Aerospace
Pilatus PC12NG Aerospace Welcome to the Family This Honeywell Operator Handbook is designed to introduce you to the Honeywell systems on your Pilatus aircraft and provide you with basic knowledge to support your daily operations. In addition to valuable product overviews and operational guidelines, we have included information on our service and support programs that will help you to maximize your experience with this equipment. Support Network Aerospace Technical Support Portal Training Pilot Pilot Gateway Engine APU Systems Maintenance & Flight Services Optional Equipments & Upgrades Global Customer Committee Resources Quick Start Guide Aerospace Business Aviation Quick Start Guide This Quick Start Guide contains essential information for getting started with Honeywell products and services on your new aircraft. Go back to the main page to browse complete information. This guide links to external websites so you have to be connected to the internet. Customer Portal Registration Aerospace Technical Support Important Information To access any of the services online at myaerospace.com you need to Sign in to get your Honeywell ID. Important Information Our 24/7/365 technical operations center is at your service for immediate resolution of technical issues. Technical Publications Aftermarket Services Important Information New aircraft receive Free of Charge training entitlement slots per product/system good for 2 years from date of delivery. Important Information New aircraft receive tech pubs entitlement for 12 months of no charge publications. Important Information Protect your equipment, lower the cost of ownership, and increase the value and efficiency of your aircraft with Honeywell Aftermarket Services. Direct Access Pilot Gateway Important Information Honeywell support Network Mobile App. Your Honeywell Business Aviation customer support network now travels with you. Important Information The Honeywell Pilot Gateway is your one stop shop for key aircraft information. AOG Important Information Aircraft on Ground. Our dedicated Support Service Teams are poised to assist you 24 hours a day, 7 days a week Worldwide. Training Back to Menu Business Aviation on the Go Important Information View Honeywell Aerospace products for various business aviation aircraft platforms and models. Direct Access Your Honeywell Business Aviation Customer Support Network Now Travels With You Back Home Your Honeywell Business Aviation Customer Support Network Now Travels With You Quickly connect with Aircraft On Ground (AOG) desks, easily locate and contact your nearest avionics dealer and mechanical service center; sales managers; access the Aerospace Technical Support Network for immediate technical support of your aircraft anywhere in the world and receive the latest news from Honeywell. True to its name, the app utilizes GPS data to provide direct access to Honeywell’s aircraft on ground support, nearest tech support staff, dealers, service centers, and other vital Honeywell customer resources. Direct Access makes it easier than ever for customers to reach out and find someone who can help them, with just a few touches on their smart phone or tablet. It gives Honeywell the ability to respond to our customers’ needs and solve their problems quicker and more efficiently. The new mobile app is designed with extensive input from our Global Customer Committee who acted as beta testers at every step in the process to ensure that the app meets the real needs of our customers. The “Direct Access” App is published and available as follows: Honeywell Aerospace hosting page: http://aerospace.honeywell.com/MobileApp Honeywell App Store: http://appstore.honeywell.com BlackBerry/Windows Phones and Desktops (access through device browser): http://honeywellaero.force.com/bgadir Back Home Global Technical Operations WORLDWIDE REACH. WORLDWIDE SUPPORT. Together delivering solutions to the global business aviation market Honeywell Phoenix, AZ 85234 www.honeywell.com C61-1115-000-002 April 2014 © 2014 Honeywell International Inc. Back Home 1944 East Sky Harbor Circle Connecting to Aerospace Technical Support Global Technical Operations By Phone: By Web: 1-855-808-6500 (US/Canada) 1-602-365-6500 (International) Press #1 for Avionics or #2 for Mechanical MyAerospace.com By Email: AeroTechSupport@Honeywell.com Honeywell Aerospace's Global Technical Operations provide comprehensive and responsive technical support through an extensive network of experts around the globe. By App: (For Business & General Aviation Customers) Launch the Honeywell Mobile Application from Tablets or SmartPhones running Android, Apple, and Blackberry OS Aircraft On Ground We are Here to Help By Phone: Aerospace Technical Support Engineering Performance Solutions Honeywell's enhanced Aerospace Technical Support network is your single-point-of-entry for technical assistance 24 hours a day. Our global team of highly skilled field service, product support and technical support engineers is dedicated to resolving your technical issues ... on the spot. A team of product support engineers provide timely technical responses to complex field issues and analysis of reliability data to guide product improvements. Team members leverage advanced analytics of fleet performance and OEM alignment to identify opportunities for high-impact investigations and near-term solutions for customer technical issues. The team serves as the primary source for improving the long-term performance of Honeywell Aerospace products, and they help drive down the total cost of ownership. Combining state-of-the-art communications technology, streamlined processes and a fully staffed network of avionics and mechanical experts ensures that you get immediate technical guidance and troubleshooting solutions for all your Honeywell Aerospace products. 1-800-601-3099 (US/Canada) 1-602-365-3099 (International) Option #4 Honeywell Aerospace hosting page: Non-technical Issues Part Quotes, Ordering, Repair or Warranty http://aerospace.honeywell.com/MobileApp By Phone: 1-800-601-3099 (US/Canada) Honeywell App Store: 1-602-365-3099 (International) http://appstore.honeyewell.com Option #1 Spares Blackberry/Windows Phones & Browsers access through device browser: http://honeywellaero.force.com/bgadir Dedicated Technical Support Option #2 Global Data Center, NavDB, MSP, HAPP Option #3 Repair & Overhaul Option #6 Technical Publications Our global team provides engineering support to maintenance personnel through telephone consultation or at the customer’s facility. Back Home 1-855-808-6500 THE BEST SUPPORT NUMBER YOU CAN FLY. ONE-CALL YOU’VE GOT QUESTIONS. WE’VE GOT ANSWERS. AND YOU’VE GOT OUR NUMBER. ANYTIME At Honeywell Aerospace, the quest for perfection isn’t just about the products we design and make. It’s also about the way we support those products, and the people who use them. Your success depends on keeping the aircraft flying, solving problems quickly, and knowing immediate technical support is available – always. In fact, when we asked customers ‘what is the single most important service we can provide,’ the overwhelming answer was 24 X 7 phone support from technical experts to ensure dispatchability. So - that’s exactly what Honeywell Aerospace now offers you. ANYWHERE 1-855-808-6500 One-Call Technical Assistance. 24/ 7 ANYTIME. FROM ANYWHERE. HONEYWELL AVIATION INTRODUCES ONE-CALL TECHNICAL ASSISTANCE. KEEPING YOU FLYING. 24/ 7 When everything is on the line, so are we. Aerospace Electronic Systems Air Transport Systems Honeywell International Inc. 21111 North 19th Avenue Phoenix, AZ 85027 Tel: 602.436.2522 Fax: 602.822.7272 May 2014 www.honeywell.com © 2004 Honeywell International Inc. Ver1 Back Home We've rebuilt Honeywell Technical Support to fit you. Our one goal in creating the new Honeywell technical support systems was to put you no more than one call away from the person with answers – no matter what the question. To do that, we completely refigured our technical support structure. Now, Honeywell Technical Operations Center staff, Field Service Engineers (FSE,) and Product Service Engineers (PSE) work together as a cohesive Global Technical Operations unit. It's a fully staffed network of avionics and mechanical experts that makes sure you get immediate technical guidance and troubleshooting solutions to keep you flying This design brings you a tremendous depth of knowledge beyond what any single FSE could provide – it gives you experience and expertise in every possible dispatch related area of concern. In fact, prior to implementing this new system, the people taking your calls at Honeywell had an average of 8 years experience. Today, you’ll talk to 20-year veterans. Make the call that connects you to the network, and you’re matched with an experienced support professional assigned to quickly resolve your question and get you safely flying again. In reorganizing our customer service structure, we created a dedicated Entry Into Service (EIS) support team. The team’s sole function is to provide the trouble shooting, operational guidance, training, and unforeseen factors support that can come with taking delivery of a new platform. The more we help you, the smarter we get. One number lines you up with it all. Here’s another advantage the new integrated system has over the old way of doing things: now, we can collect and share frequently asked questions and their solutions. So one customer’s successful interaction with a Honeywell technical expert has the potential to benefit a world of flight. Technical support 24/7, experienced full-time product and support staff, consistent support for all airlines, and one-number convenience working together to increase first-call resolution. Another thing we think you’ll appreciate about the system: instead of just a select few Honeywell customers having access to experts, we’re bringing everyone closer to help. And, the same experts you’ll talk with when you call also happen to be located throughout every customer region. So when you need on-site support, Honeywell is there. Those technical experts work in partnership with AOG teams to resolve AOGs in the most efficient way available, whether that means technical support or parts access. A couple more features to win an airline’s heart. The conversations we’ve had with airline customers made it clear – when it comes to product fixes, they don’t want to play the role of middle-man. Instead, they want Honeywell to work directly with OEMs to solve problems, and to hold off on releasing fixes until both sides agree it’s the right solution. We think you’re going to like what happens when you call. ACCURACY IMMEDIACY 24/7 SUPPORT 1-855-808-6500 Fair enough. So based on the service calls we collect through our new service system, we’ll identify potential problem trends, contact the appropriate OEM, and get to work on a solution. Back Home MyAerospace.com Users Guide MyAerospace.com Registration Process Back Home Table of Contents Getting Your Honeywell ID ................................................................................................ p. 3 Verify E-mail and Password ................................................................................... p. 4 Setting up your MyAerospace Account ............................................................................. p. 5 Associate to a Company Automatically .................................................................. p. 5 Associate to a Company by providing additional information ................................ p. 6 Register your Company ......................................................................................... p. 7 Requesting Access to Online Tools .................................................................................. p. 8 Entering Personal/Additional Information .......................................................................... p. 9 Entering your Aircraft Information ..................................................................................... p. 9 Summary and Request Status .......................................................................................... p. 10 Back Home Honeywell MyAerospace.com About this Guide This guide provides step-by-step instructions on the enhanced registration features and user interface available in the MyAerospace portal. Getting Your Honeywell ID Your Honeywell ID is the key to managing the various online tools available on the MyAerospace portal and other Honeywell websites. Access to the online tools is available to authorized customers and Honeywell employees, its subsidiaries and operating divisions, to conduct business with Honeywell. 1 To register go to http://www.myaerospace.com At the sign in box, select [Register] to start the registration process. 2 A new window will pop-up, requiring you to enter your personal and contact information. Using a company e-mail address (john.doe@mycompany.com) will assist in accessing the correct account. 3 Enter the requested information and click the [Register] button Back Home Getting Your Honeywell ID (cont.) 4 Read the Privacy Statement and select [I Agree] to continue or [I Do Not Agree] to cancel the process. 5 A message has been delivered to the e-mail address entered in your profile, select [Finish]. Check your e-mail inbox for a message from HoneywellIDAdministrator@honeywell.com Verify E-mail and Password 6 The link embedded in the message will direct you to a login screen. 7 Enter your password and select [Continue]. Back Home Setting up your MyAerospace Account. 8 If your password is correct, a "Welcome Aboard!" screen will appear. Select [Let's Get Started>] to continue. Associate to a Company Automatically If the e-mail address provided during the registration process matches an existing registered company, your account will be linked to the company. If your company is not listed, select [Add an additional company site] and continue steps in page 7 [Register your company] 9a Select all options that apply, and select [Continue >]. At this point your association is completed continue at page number 8 [Requesting Access for Online Tools] Back Home Associate to a Company by providing additional information. If your e-mail address is not recognized by an existing registered company, you will be asked additional information to locate the correct account. 9b Select [Yes], if your company has conducted business with Honeywell or [No] to proceed to registering as a new company. In order to obtain your company information, you must provide an invoice number from a previous order placed with Honeywell. Locate the Sold-To Code and the Invoice Number. 9c Select [Yes] if you have this information. 9d Enter the Sold-To Code and Invoice Number, then select [Continue >] If the information is located, you will be presented with your company accounts, similar to the screen on page 5. Back Home Associate to a Company by providing additional information (cont.) If the information is not located, you will be directed to a previous screen to select [Yes] to enter the data again, or select [No] for other options. Select [I need help...] to display a contact form. Enter detailed information about your case, and any other information to locate your company account, then select the [Submit>] button. Or select [Do not associate me...] to continue to step [Requesting Access to Online Tools] for limited guest access until you are associated to a company account. Registering your Company To register your company or continue as an individual user, select one of the following: If you select [Register Your Company], additional information such as purchasing information, billing and shipping address, trade type/DBA, bank information, trade references, legal and financial information and tax documentation. Approval must be granted to users after required data has been entered. An e-mail notification will be delivered upon the completion of registration verification and approval. Back Home Requesting Access to Online Tools Select the online tools you want to access. Tool availability varies for each user based on associated company or individual pre-established profile. 10 Select the [Request] button on the tools you want to access. 11 Select [Continue] to continue. Back Home Entering Personal and Additional Information This section contains your personal information, some of the fields will auto-populate with information from your Honeywell ID profile. Create a Passphrase for additional security when authentication is required over the phone. 12 Enter your primary address. If more than one address is available based on your input during the registration process (page 5), choose one, then select [Continue >]. Additional information may be required depending on which tools you requested access for, some tools will require some extra information for you to work with them, or even to rely on the approval or denial of said access. Entering your Aircraft Information Depending on tool access selection, this information may be required For multiple aircraft, select [Add Aircraft] to enter additional aircraft information. Select [Finalize>] to complete the registration process. Back Home Summary and Requests Status A summary of online tool requests and their status is displayed. Some auto-approved tools will be available for immediate use. Notifications will be distributed on tool requests requiring further action. Back Home Aerospace Training Solutions Courses: About us: Honeywell offers system and component Headquartered in Phoenix, Arizona, Honeywell’s maintenance courses to supplement the offerings Training Solutions provides customized training and of the aviation training industry. A complete list, support for the aviation industry. description and schedule of Honeywell Aerospace offerings are available on the Honeywell Aerospace Count on Honeywell Training Solutions for the web site at www.HoneywellTraining.com. Honeywell technical expertise, knowledge base and decades of can also provide quotes for customized training field experience that will help you maximize packages not listed in the catalog. operational value and performance of your aircraft. For course reservations, visit us at For additional information: www.HoneywellTraining.com. Please contact Customer Training Solutions. Serving customers worldwide: E-mail: training.solutions@honeywell.com • Air transport • Business aviation Telephone: 602-365-2833 • Regional • General aviation Fax: 602-365-2832 • Cargo • Helicopters • Authorized service • Military centers www.HoneywellTraining.com • OEMs • Aviation training Providing customized training support to the aviation industry C61-0024-000-004 March 2006 © 2006 Honeywell International Inc. Back Home Honeywell Aerospace Customer Training Solutions and Flight Operations Support 21111 North 19th Ave. Phoenix, AZ 85027 Tel: 602-365-2833 Toll Free: 1-800-601-3099 International: 1-602-365-3099 Fax: 602-365-2832 www.honeywell.com Count on Honeywell Training Solutions for the Training courses From PC-based individual training packages to technical expertise, knowledge base and decades • Avionics complex systems engineering for full flight simulators, of field experience that will help you maximize Honeywell Training Solutions offers a comprehensive operational value and performance of your • Auxiliary Power Units (APU) aircraft. • Propulsion When you train, you want the real thing. Flight • Environmental Control Systems (ECS) simulator and training device manufacturers turn to • On-line and interactive multimedia training packages • Real aircraft code running on a PC or laptop Honeywell for the hardware, source data and • Custom course design and content development software, and engineering expertise that assure timely revisions and the highest fidelity available. Training providers rely on Honeywell for the slate of products and services. • Pilot guides and maintenance manuals Training levels courseware, training tools, delivery • Familiarization • Factory-based maintenance courses systems and fresh content that help keep pilots • Intermediate • Systems engineering and technical support • Line maintenance • Data and software licensing • Special request • Hardware components and maintenance personnel current. Our solutions enable delivery of the most accurate and realistic experience outside the cockpit. • Training device hardware maintenance service With content from Honeywell’s cadre of technical and support pilots and experienced engineers, pilot guides and maintenance manuals, as well as interactive Classroom training computer-based training such as • Held at Honeywell facilities Honeywell’s PC-FMS or PC-CMC, our training courseware development services provide you with • Available at customer sites Virtual classroom offers many benefits: • Live, interactive, instructor-led distance learning online • Up-to-date curriculum; new courses added continuously content you can rely on for all your • Internet broadcast courses classroom training • No travel required needs. • Two-hour classes conveniently scheduled for students • Global reach • For more information, e-mail: training.solutions@Honeywell.com technical support, user documentation and instructor training only available from the source. Back Home Honeywell backs its robust, flexible systems with the Aerospace Honeywell Flight Technical Services Back Home Honeywell Flight Technical Services The Honeywell Flight Technical Services (FTS) team promotes Honeywell products and services through education, customer support, and technical publication creation and management. The primary focus for FTS emphasizes pilot operations and uniquely serves the needs of pilots. Experienced ATP-rated pilots are current on the aircraft platforms they support and provide instructor-led familiarization training for flight operations and customer training personnel to increase pilot knowledge and safety, and ensure the successful launch of new products. Our highly-trained staff also holds specialty seminars and provide web-accessible i n f o r m a t i o n (such as CBT and videos) on Honeywell's innovative products, Nextgen topics, aviation mandates, equipage requirements and services to customers around the globe. Entry-into-Service (EIS) Support • For operators that have purchased new aircraft or new Honeywell equipment within the last 2 years. • Includes operational troubleshooting and support on software or hardware upgrades such as FMS 6.1, or Primus Elite. • A FTS program pilot provides this familiarization training to the operator. This familiarization is conducted via live webinar or may be conducted on site at the operator's location under special circumstances. Pilot Familiarization Services • Operators requesting additional familiarization training on Honeywell avionics products (FMS, Weather Radar, VNAV, EGPWS, RAAS, Autopilot, etc.) outside the EIS 2 year period. • All familiarization materials are provided digitally, free of charge. Printed material is available at a charge to the operator. • For a listing of available familiarization services or to make a request for training please contact the Flight Technical Services group at FTS@honeywell.com. Field Support for Operational Issues and questions • FTS Program Pilots and training specialists also provide operational input to Field Service Engineers and the Aero Technical Support team in regard to operational issues. Back Home Informational Webinars • Web-based presentations on mandates, products or services that meet operational needs, and other operational issues that are important to the operator are regularly broadcast by a FTS Program Pilot or Training Specialist. • Webinars cover various subjects and are free of charge. • Recordings of all presented webinars are made and available to operators via the Pilot Gateway. Honeywell Operator's Conferences • During Honeywell Operators Conferences FTS provide breakout sessions for pilots that focus on products and issues that are important to flight operations. Operator conferences are held at various locations throughout the year. Direct-To Newsletter These are monthly publications designed to provide insight on technical issues affecting the Honeywell FMS community Examples include: - Data link operations - Navigation database technical updates and loading procedures - NextGen and Performance Based Navigation updates - FMS Upgrades and functionality - Discussion of Operational procedures - Honeywell Engine and APU operations Go-DirectTM RNP AR and Data Link Approval Consultancy Services Honeywell Flight Technical Services provides services to aid the operator in obtaining LOA and Ops Specs for RNP AR and FANS/ATN data link operations. - FAA designated RNP AR Consultants provide the following: - RNP AR support services - Navigation Database Validation - RNP Monitoring Program Train the Trainer Support • Audit and assist in curriculum development for FlightSafety, CAE, air carriers, etc. • Provide support for corporate aviation departments to develop pilot training programs Back Home Honeywell Pilot Gateway, Pilot Gateway. The Pilot Gateway is an easy to use interface that provides users with free access to many of Honeywell’s technical publications, videos and other resources tailored to pilots and easily provides the ability to ask operational questions and provide feedback to Honeywell. Included in the Gateway are: Alerts and updates for pilots - Service Information Letters Documents and Resources – Pilots Guides, Familiarization Videos, GDC Services, Online learning. Go-Direct Newsletters Calendar of upcoming events Direct access to My GDC Current News and Updates Contact Us Link to submit general questions, technical issues questions or leave feedback Please contact the Flight Technical Services group either through the Pilot gateway link Pilot Gateway or by email at FTS@honeywell.com Back Home Jeff Holt, Manager Pilot Training Type ratings: LR-JET, F900/F2000 EASy, F7X, EMB145, B737 Jeff supports Dassault EASy and GNS-XLS Email: jeffrey.holt@honeywell.com Phone: (817) 564-3436 Website: pilots.honeywell.com Email: FTS@honeywell.com Steve Hammack, Technical Pilot Certifications: PC-12 NG Steve supports Pilatus, Primus Apex, and radar Email: stephen.hammack@honeywell.com Phone: (602) 436-2489 Brock Graham, Technical Pilot Type ratings: EMB-145, ERJ-170, ERJ-190 Brock supports: Embraer, and NZ and Primus Elite installed on Bombardier, Cessna, Dassault, Gulfstream, Hawker, and Lockheed Email: brock.graham@honeywell.com Phone: (602) 436-2471 Robert Erlick, Technical Pilot Type Ratings: AW139, Bell 206, S70 Robert supports helicopters, engines, and Sky Connect Email: robert.erlick@honeywell.com Phone: (480) 399-4007 Roger Moore, Technical Pilot Type ratings: LR-JET, A320, A330, B777, B787, DC-9/MD-80 Roger supports Airbus & Boeing Email: roger.moore@honeywell.com Phone: (602) 436-1528 David Rogers, Technical Pilot Type ratings: CE750, CE680, CE560XL, G-V, G-VI David supports Gulfstream, Cessna & Honeywell FMS (NZ & Epic) Email: david.rogers@honeywell.com Phone: (425) 516-8654 Bruce Weinsoff, Program Manager Certifications: PC-12NG Bruce supports pilot publications and pilot familiarization video development Email: bruce.weinsoff@honeywell.com Phone: (602) 436-3241 Jim Johnson, Sr. Training Specialist Jim supports RNP and Go-Direct Consultancy Services Email: james.johnson2@honeywell.com Phone: (817) 504-3888 Barrie Elliott, Training Specialist Certifications: PC-12 NG Barrie supports GA, HAIG, BendixKing, and Skyforce Email: barrie.elliott@honeywell.com Phone: +44 797-0092004 Brandon Burton, Training Specialist Type ratings: Falcon 900 EASy Brandon supports datalink, Go-Direct Consultancy Services, and the Global Data Center Email: brandon.burton@honeywell.com Phone: (425) 615-5963 Chris Van Cise, Training Specialist Certifications: PC-12 NG, DHC-6/300 & 400 Chris supports datalink, the Global Data Center, the Pilot Gateway, and Viking Email: christopher.vancise@honeywell.com Phone: (425) 281-2051 Honeywell Aerospace 1944 E. Sky Harbor Circle Phoenix, AZ 85034 Domestic: 1.800.707.4555 International: 602.365.2180 www.honeywell.com A60-1174-000-002 October 2012 © 2012 Honeywell International Inc. Room to grow The Next Generation PC-12 NG will serve you for years. As requirements change, Enhanced Ground Proximity Warning System (EGPWS) Class A or B Terrain Awareness Warning System (TAWS) offers high new functions are incorporated through resolution, worldwide terrain database Primus Apex’s unique system with over 500 million hours of proven architecture: field use Worldwide customer support Primus Apex™ Integrated Flight Deck Honeywell’s avionics are based on proven technology providing exceptionally high reliability and simplified maintenance. Our product support services include regularly scheduled maintenance and pilot training Paperless charts and maps Integrated Primary Flight Display Optimized Flight Management customer engineers and service centers (IPFD), Honeywell’s synthetic vision Phase of flight management are located around the world to provide philosophy efficient, responsive support. courses. When service is needed, our system (SVS) ILS performance beyond CAT I ADS-B growth capabilities Graphical flight planning integration with INAV interface Easily managed by pilot There’s more Along with the traditional flight deck Operation and maintenance capabilities and the world-class INAV, Integrated crew alerting system Primus Apex offers the following unique Central aircraft maintenance system features: Flight deck Primus Apex Options RS-170 video input Electronic charts and maps XM® Weather scanning a snap WAAS GPS Easy-to-use workflow-based design LPV approaches Electronic checklist Terrain and flight plan vertical profile Co-pilot primary flight display KMH-980 TCAS I / Class B TAWS KTA-970 TCAS I Mark VI EGPWS (Class A TAWS — Up to four displays provide all flight information in an easy-to-read format Intuitive graphical interface and wide viewing angles make cross-cockpit reduces pilot workload Traffic Collision Avoidance System (TCAS) TCAS I provides real-time updates twice per second Terrain Awareness Warning System) The next generation flight deck for the PC-12 NG by Pilatus Honeywell Aerospace 1944 E. Sky Harbor Circle Phoenix, AZ 85034 U.S. Toll Free: 1.800.601.3099 International Tel: 602.365.3099 EMEA Direct Dial: 420.234.625.500 www.honeywell.com A60-0943-000-002 July 2008 © 2008 Honeywell International Inc. Back Home EMEA Toll Free: 00.800.601.3099 PC-12 NG owners will appreciate the improvements Pilatus has made to this aircraft. They’ll also appreciate the way it makes navigation of the skies more manageable and safer. If you’ve just started thinking about purchasing a new PC-12 NG for its versatility and performance, congratulations. You’ll be equally pleased with the Primus Apex integrated flight deck by Honeywell. Specifically designed for the PC-12 NG, Honeywell’s Primus Apex offers state-of-the-art capabilities typically only seen on aircraft twice it size and range. Primus Apex also offers PC-12 NG owners new functions previously available only in the most sophisticated business jets. These functions include integrated crew alerting and graphical flight planning for exceptional safety and improved situational awareness. No matter how much you enjoy the ride, you’ll appreciate the journey even more. More than just a pretty picture Efficient, friendly, and reliable See more clearly and fly safer Unsurpassed graphical displays in the Primus Apex uses innovative Honeywell’s Interactive Navigation or BMW Designworks cockpit provide the technologies developed for Primus Epic. INAV™ enables PC-12 NG owners to ultimate flight experience for pilots. The PC-12 NG flight deck pedigree Derived from technology developed for the Primus Epic® system, Primus Apex delivers growth for new functions through software upgrades instead of the hassle, expense and downtime of adding or replacing hardware. This unique architecture ensures PC-12 NG owners an extended system lifetime that is Unsurpassed integration of aircraft systems — including safety sensors, navigation and terrain database information for increased safety and situational awareness Incorporates the latest Communication Navigation Surveillance/Air Traffic Management (CNS/ATM) operational requirements such as enhanced surveillance lists, and navigation with its patented incorporated utilities such as graphical flight planning capabilities. environmental controls, cabin pressure and conditioning, and external video Enabled by intuitive controller pilot systems. These technologies are interfaces, INAV merges navigation, integrated and easily monitored through weather, terrain and traffic data onto a the flight deck for reduced pilot single display and layers key information workload. for unmatched situational awareness This unique system architecture reduces Interactive Navigation INAV™ without the clutter. the amount of hardware, and enables a more pilot-friendly, more reliable, and efficient cockpit. Systems Window Back Home easily modified to adapt to the constantly changing airspace environment. Two primary flight displays (PFDs) and two multifunction displays (MFDs) fit pilots to a “T” with crystal-clear data and wide viewing angles for exceptional cross-cockpit scanning update and modify flight plans, waypoint Working with Pilatus, we have PC- 12NG APEX EQUIPMENT LIST APEX Base LRU DESCRIPTION Optional X X APEX Base System KA 96 GPS Antenna KBT 300 ASCB Bus Termination Resistor KDU 1080 Flat Panel Display, 10.4" diagonal KTR 2280 Multi-Mode Digital Radio MAU-12U Modular Avionics Unit (12 slot cabinet w. fans) PWR-200 MAU Power Supply Module NIC-100 MAU Single Network Interface Card AGM-200 MAU Advanced Graphics Module (AGM) CIO-AP2 MAU Dual Custom I/O Module (DCSIO) GIO-200 MAU Dual Generic I/O Module (DGIO) AIO-F01 MAU Actuator I/O PROC Module (AIOP) IM-950 MAU Configuration Module (APM) KGS 200 GPS Receiver KTA 2810 Trim Interface KMA 29 Audio/Marker Panel KMC 2210 PFD Controller KMC 2220 MF Controller Database - Navigation, Enveloppe, Aircraft Config Data Database - Geopolitical, Airport Info, Obstacle, Electronic Terminal & Airport Charts Database - Terrain KSG 7200 Dual Channel ADAHRS KCM 200 ADAHRS Config Module KMG 7010 Magnetometer KMC 9200 Flight Controller KSA 2700 Autopilot Servo KSM 375 Autopilot Servo Mount KXP 2290 Mode S Transponder KN 63 DME KRA 405B Radar Altimeter Antenna will be from "Sensor Systems" (Vendoe P/N : S67-2002, Pil P/N : 984.81.29.101) and not the Honeywell antenna. ART 2000 WX Radar AA 2010V Antenna Plate, 10" Copilot Display KDU 1080 Flat Panel Display, 10.4" diagonal X 2nd Audio Panel KMA 29 Audio/Marker Panel Option X 2nd DME KN 63 DME Option X 2nd Mode S Transponder KXP 2290 Mode S Transponder X Mode S Diversity Transponder (transponder #1) (Requires a Mode S Transponder) Option (Diversity Transponder) X Mode S Diversity Transponder (transponder #2) (Requires the 2nd Mode S Transponder) Option (Diversity Transponder) X 2nd GPS Option KA 96 KGS 200 GPS Antenna GPS Receiver ADF KA 44B ADF Antenna X Back Home X 2nd ADF KA 44B ADF Antenna X Graphical Weather Functionality XMD 157 XM Radio XMR ANT XM Radio Antenna X Advanced Graphical Weather Functionality TBD Option (Advanced Graphical Weather Functionality) X Jeppesen Terminal & Airport Electronic Charts Option (Single Jeppesen Terminal & Airport Electronic Charts) Option (Dual Jeppesen Terminal & Airport Electronic Charts) X TCAS I (Traffic Collision Avoidance System) - KTA 970 KTA 910 TCAS I KA 815 TAS Antenna KCM 805 Configuration Module X KMH 980 Multi Hazard System (TAWS Class B & TCAS I) KMH 920 Multi-Hazard Awareness Unit KA 815 TAS Antenna KCM 805 Configuration Module KMH 980 TAWS Class B Data Base (housed in KMH 920) X Terrain System (TAWS Class A) EGPWS Mark VI EGPWS MK VI TAWS Class A TAWS Class A Data Base (housed in EGPWS Mk VI) Option General Notes to the Table APEX “Base” : the LRU is part of the Base APEX system. APEX “Optional “ : the LRU is not part of the Base APEX system. PC-12NG "Basic" : the LRU is part of the basic PC-12NG aircraft. PC-12NG "Option" : the LRU is not part of the basic PC-12NG aircraft but is available as a Factory Option. APEX Base, in PC-12NG Option " * " : that additional LRU (Optional) to the Base APEX system is available. General Notes for Base APEX System: 1) TAT Probe required, but not included. 2) Airplane specific equipment mounting brackets, bridle cables, switches, etc. are not included. 3) KTR 2280 MMDR uses customer supplied COM, VOR/LOC/GS antennas. 4) KXP 2290 Mode S APEX Transponder uses customer supplied pulse antenna(s). 5) KMA 29 uses customer supplied marker antenna. 6) Except where noted, antenna's are not supplied. General Notes for Options There are two Traffic Alert / TAWS combinations for the PC-12NG 1) TCAS I + TAWS Class B : KMH 980. 2) TCAS I + TAWS Class A : KTA 970 + EGPWS Mk VI. Option files are listed for all options affecting APEX. EGPWS Mk VI database part number -139X, X identifies the region, 1 = Americas, 2 = Atlantic, 3 = Pacific. -XXX identifies the latest released DB. Back Home Cabin Pressure Control Systems Since aircraft pressurization was introduced in 1941, Honeywell cabin pressure control systems, built on wellrespected names such as Garrett and AiResearch, have become a leader in the aerospace industry. Thousands of aircraft worldwide, logging millions of hours each year, operate comfortably and safely with Honeywell systems. Through the use of modular design, Honeywell offers an array of all-electric and electro-pneumatic configurations that are customized to meet your cabin pressure needs. The Honeywell team is dedicated to creating innovative solutions that deliver exceptional passenger comfort and safety. Back Home Innovative solutions for passenger safety and comfort Honeywell can work with you to meet your cabin pressure needs by offering: • Full-line of product solutions Thrust Recovery System: An all-electric out-flow valve cabin pressure system, the Thrust Recovery System maximizes aircraft range and minimizes fuel penalty by directing overboard air in the aft direction to recover thrust. • Aero Vodochody • Avro/BAe • Extensive system and component test • Boeing facilities • Bombardier • Advanced analytical capabilities • Cessna • Full support service facilities • Dassault • Validated material technology and • DeHavilland process capability • EADS CASA Integration • EADS Socata • Monitor and warning functions • Fairchild • Data bus interface • Fokker • Minimum weight Fully electric out-flow valve, the Smart Valve system leads the next generation of cabin pressure controls, with a design for use with integrated avionic systems that combines control and monitoring functions into a compact package. • Aero Commander • Custom design capability • Consolidated valve and electronics Dual and Single Auto Channel Smart Valve System: Honeywell customers include: Dispatch Reliability • Proven reliability • Redundancy management • Gulfstream • IAI • IPTN • Lockheed Martin • Northrop/Grumman • Piaggio Flow Distribution • Pilatus • Enhanced passenger comfort • Optimum air flow • Raytheon • Rockwell Thrust Recovery • SAAB • Skin mounted • Custom contour Electro-Pneumatic System: A long time tradition at Honeywell and in the aerospace industry, the ElectroPneumatic system has led the industry by providing customers with high quality pneumatic solutions. Engines, Systems & Services Engines, Systems & Accessories Honeywell International Inc. 11100 N. Oracle Road Tucson, AZ 85737 Tel: 520.469.1000 www.honeywell.com N61-0176-000-000 May 2005 © 2005 Honeywell International Inc. Back Home Environmental Control System Honeywell is a leading supplier of environmental controls. Honeywell is a pioneer in bleed air energy conservation, foil air bearing technology for cooling turbines, lightweight materials and design concepts for heat exchangers and package design techniques for installation. Honeywell designs and manufactures a diverse portfolio of electronic controls and sensors for integrated environmental control systems. These systems monitor and control cabin temperature and pressure in the cockpit, passenger, and cargo areas and provide cooling for avionics. They also manage the aircraft’s engine bleed air systems and pneumatic de-icing systems. Our systems feature advanced functionality, including fault isolation and annunciation using digital technology. Honeywell also offers a variety of controls and sensors for both air cycle and vapor cycle systems. G150 Operators Handbook Back Home Bendix/King KTA 970 and KMH 980 INTEGRATED SAFETY SOLUTION FOR GENERAL AVIATION TCAS I and Multi-Hazard Awareness Systems Back Home With more than 10,000 TCAS II/ACAS II installations on more than 325 aircraft types, Honeywell industry-leading technologies are the overwhelming choice in collision avoidance technologies. This same high level of performance is now available for General Aviation. Enhanced flight safety through advanced and the system will display Proximity Intruder Traffic traffic 2,700 feet above An intruder within +/- 1,200 and 8,700 feet below. feet relative altitude and/or Enroute, a “normal” at a range under 5 nm is selection will track aircraft displayed as a solid white diamond if not 2,700 feet above and considered a threat. below your aircraft. The Bendix/King traffic Traffic Advisory (TA) systems can track up An aircraft’s symbol to 60 aircraft and display changes to a solid yellow information on up to 30. circle when the system The KTA 970 delivers TCAS I while the Eight pilot-selectable ranges from 2 nm determines a potential conflict with another KMH 980 Multi-Hazard Awareness System to 40 nm show three levels of intruders: aircraft. Depending on your own altitude, contains the powerful formulas of both non-threat, proximity intruder and Traffic the system will display a TA when time to Honeywell’s TCAS I and Enhanced Ground Advisory (TA) using industry-standard Closest Point of Approach (CPA) is within Proximity Warning Systems. Like our TCAS symbology. The number shows 30 seconds. An audible warning will TCAS II/ACAS II systems, the KTA 970 the hundreds of feet the aircraft is above sound and, on the KMD 550 and KMD and KMH 980 work by interrogating the (+) or below (-) your aircraft. An arrow 850, the screen can be configured to ATC transponders of other aircraft in flight, will appear, facing either up or down, if automatically switch from the active then processing that information to clearly the aircraft is climbing or descending at screen to the traffic screen. display the positions of those other aircraft. a rate of 500 feet per minute or greater. The KTA 970 and KMH 980 benefit from Directional Antennas Non-Threat Traffic The KTA 970 and KMH 980 feature two aircraft up to 8,700 feet above or below At a relative altitude more KA 815 directional antennas. Measuring your aircraft. On takeoff, you can select the than +/- 1,200 feet or at a only 3.5 inches wide by 5.95 inches range over 5 nm, an open deep and weighing less than a pound, flexible display volumes, which can display “above” view, and the system will display traffic 8,700 feet above and 2,700 feet white diamond indicates that the intruder below to concentrate on the space above is not yet considered a threat. the aerodynamic KA 815 is the smallest you; on approach, you can select “below” Back Home collision avoidance technologies and lightest TCAS antenna available. One MSL altitude, Magnetic Track, Range antenna is placed on top of your aircraft, in nm, and the elevation of the highest with the other on the bottom, to maximize and lowest terrain features shown on the range and minimize own-aircraft shadowing. display. Terrain is represented by different A bottom omni-directional antenna is also colors, adjusting as your aircraft altitude available for aircraft with fixed gear. changes. Terrain can be shown ranging from 2.5 nm to 320 nm and viewed at Integrate Terrain Why Honeywell? ■ experience ■ Industry leader in safety system integration ■ 360° or a 120° forward-looking view. The KMH 980 Multi-Hazard Awareness 30 years of avionics system Broadest range of avionics products and services ■ Proven designs with high reliability ■ Global service and support network System blends the capabilities of TCAS I Advanced Situational Awareness with the features of the KGP 560 Ensure superior flight safety with a Enhanced Ground Proximity Warning Bendix/King Integrated Hazard Avoidance System (EGPWS). Incorporating much System (IHAS). IHAS systems encompass Key Benefits of TCAS I of the same terrain database technology each of the four major airborne safety ■ Active interrogation found in our air transport EGPWS, our systems – positioning, weather avoidance, ■ Displays traffic up to 40 nm GA-EGPWS was specifically developed traffic advisories and terrain awareness – ■ Tracks up to 60 targets to protect light turbine and piston aircraft to give you a clear, comprehensive ■ from the threat of Controlled Flight Into snapshot of flight conditions on one Displays up to 30 targets Terrain (CFIT) – one of the leading causes easy-to-read multi-function display. ■ Displays 8 ranges from 2 nm of General Aviation fatalities. Based on Enhance the capability of the KTA 970 Honeywell’s proven CFIT alerting algorithms, or KMH 980 system with either the our EGPWS provides advanced alerting IHAS 5000 or 8000 system for a fully while virtually eliminating nuisance warnings. integrated safety solution. In addition to being TSO’d to C151 Class B (24/7/365) to 40 nm ■ pound each ■ 1200-knot closure rate ■ Up to 10,000 feet per minute TAWS requirements, the KMH 980 provides worldwide terrain database coverage, Antenna weigh less than a vertical track rate Key Benefits of EGPWS broken down into three regions – Americas, ■ Pacific or Atlantic. The terrain display CFIT protection in a compact package depicts terrain ahead of the aircraft, ■ Meets TSO-C151 Class B requirements ■ Worldwide terrain database coverage Back Home Honeywell Aerospace KMH 980 MULTI-HAZARD AWARENESS SYSTEM Honeywell is a leading global provider Width: of integrated avionics, wheels and Height: . . . . . . . . . . . . . . . 7.0 in. (17.8 cm) brakes, engines, systems and service Depth: solutions for aircraft manufacturers, Weight: . . . . . . . . . . . . . . . 9.68 lbs. (4.39 kg) airlines, business and general aviation, Temperature Range: . . . . . -55°C to +70°C military, space and airport operations. Power Input: . . . . . . . . . . 22-30 VDC Certification: . . . . . . . . . . FAA TSO C118 and C151a Class B For more information on Honeywell Aerospace, visit us online at www.honeywell.com/aero . . . . . . . . . . . . . . . 4.5 in. (11.4 cm) . . . . . . . . . . . . . . . 13.8 in. (35.1 cm) Altitude: . . . . . . . . . . . . . . 51,500 ft. unpressurized KTA 970 TCAS I Width:. . . . . . . . . . . . . . . . 5 in. (11.4 cm) Customer Support Our Bendix/King IHAS systems and components are backed by Honeywell’s comprehensive service offering and two-year “no hassle” warranty. And wherever you fly, you’ll never be far from one of Height: . . . . . . . . . . . . . . . 7.0 in. (17.8 cm) Depth: . . . . . . . . . . . . . . . 13.8 in. (35.1 cm) Weight: . . . . . . . . . . . . . . . 8.75 lbs. (3.97 kg) Temperature Range: . . . . -55°C to +70°C Power Input: . . . . . . . . . . 22-30 VDC Certification: . . . . . . . . . . FAA TSO C118 Altitude: . . . . . . . . . . . . . . 51,500 ft. unpressurized our 800 authorized service centers KA 815 DIRECTIONAL ANTENNA worldwide – the most extensive and Width:. . . . . . . . . . . . . . . . 3.5 in. (8.9 cm) capable network in general aviation. Height: . . . . . . . . . . . . . . . 2.7 in. (6.9 cm) Depth:. . . . . . . . . . . . . . . . 5.95 in. (15.1 cm) Weight: . . . . . . . . . . . . . . . 0.95 lb. (.43 kg) Find out more For further information on the Bendix/King KTA 970 or KMH 980 systems, contact us at 877-712-2386 or visit us online at www.honeywell.com/bendixking Honeywell Aerospace Honeywell 23500 W. 105th Street Olathe, KS 66061-1950 North America: 1-800-601-3099 International: 1-602-365-3099 www.honeywell.com 006-18275-0002 A40-0551-000-000 October 2005 © 2005 Honeywell International Inc. Back Home RDR 2000 & RDR 2100 Weather Radar for General Aviation Advanced technologies. Improved awareness. Enhanced safety. Back Home RDR 2000 & RDR 2100 Vertical Profile® Advanced Weather Avoidance Technologies Bendix/King’s RDR 2000 and RDR 2100 Digital Weather Radar Systems utilize the latest in digital weather avoidance technology, including a more complete picture of the storm with the Bendix/King Vertical Profile® capability. The intuitive colors used by the radar systems paint a vivid picture of weather, making it easy for you to avoid dangerous weather systems. Using Sensitivity Time Logic, the system correlates target distance with intensity, and its attenuation compensation reduces shadowing. Four vibrant colors (green, yellow, red, magenta) depict the weather intensity. Why Bendix/King by Honeywell? While any radar can give you a lateral picture of a storm, Bendix/King’s exclusive Vertical Profile® can give you a vertical picture, allowing you to see what other radars can’t. The simple press of a button allows you to analyze a storm segment vertically, giving you the information you need to determine the scope of the storm. Monitor the tops of cells to see how quickly a storm is building. Check the angle of a cell’s leading edge to see if it’s moving. You can also use Vertical Profile® to recognize the difference between weather and ground returns. Extended Power with RDR 2100 While the RDR 2000 provides the high reliability and quality you expect from Bendix/King, the RDR 2100 adds 50% more power, 120º scan and a 320 nm range. You can see over twice the area of a 100º/240 nm scan. Additional RDR 2100 features include: • Auto range limiting – alerts you to areas that radar energy cannot penetrate Antenna Stabilization Antenna stabilization, an electro-mechanical means of maintaining a selected beam relative to earth’s horizon, keeps your screen clear of ground returns during moderate aircraft maneuvers. Select from two antennas, the 10-in. or the 12-in., to fit a wide variety of airframe applications. • Sector scans – allows you to reduce the scan time to concentrate on the area you most want to review • Auto tilt - automatically manages tilt angle as the aircraft climbs or descends RDR 2000 Digital Weather Radars • Over 50 years of providing aviation weather radar solutions • Leader in General Aviation, Business Jet, Air Transport and Military weather radars • Global Service and Support Network (24/7/365) RDR 2000 Power Requirements: . . . . . 28 VDC 3.0A Output (nominal): . . . . . . . . 4.0 kW Antenna Size: . . . . . . . . . . . 10 in., 12 in. Scan Angle: . . . . . . . . . . . . 90°/100° Tilt Angle: . . . . . . . . . . . . . . ±15° VP Scan Angle: . . . . . . . . . ±30° Antenna Scan Rate: . . . . . . 25°/second Weather Avoidance: . . . . . . 240 NM, 12" typical Pulse Width: . . . . . . . . . . . . 4 microseconds Weight: . . . . . . . . . . . . . . . . 9.9 lbs. (4.5 kg) Max. Altitude: . . . . . . . . . . . 55,000 ft. unpressurized TSO Compliance: . . . . . . . C63c Class 7 RDR 2100 Power Requirements: . . . . . 28 VDC 3.0A Output (nominal): . . . . . . . . 6.0 kW Antenna Size: . . . . . . . . . . . 10 in., 12 in. Scan Angle: . . . . . . . . . . . . .90°/100°/120° Tilt Angle: . . . . . . . . . . . . . . ±15° VP Scan Angle: . . . . . . . . . ±30° Antenna Scan Rate: . . . . . . 25°/second Weather Avoidance: . . . . . . 320 NM, 12" typical Pulse Width: . . . . . . . . . . . . 4 microseconds Weight: . . . . . . . . . . . . . . . . 9.9 lbs. (4.5 kg) Max. Altitude: . . . . . . . . . . . 55,000 ft. unpressurized TSO Compliance: . . . . . . . . C63c Class 7 RDR 2100 Bendix/King by Honeywell 23500 W. 105th Street, Olathe, KS 66061-1950 Tel 913.712.2613 Fax 913.712.5697 Toll-Free in U.S. 877.712.2386 Web bendixking.com 006-18228-0000 A60-0966-000-000 © 2007 Bendix/King Back Home FMS/GPS The Flight Management System (FMS) / Global Positioning System (GPS) consists of a combination FMS keyboard/Multifunction (MF) Controller, an exterior-mounted active GPS antenna, a GPS sensor unit, and the FMS software, hosted in the MAU. As an option in some installations, a second GPS with a second antenna can be utilitized by the FMS. Database loading is performed using a secure digital card via the MF Controller and via the Remote Terminal connected to the LAN while the aircraft is on the ground. The Navigation Database contains either Worldwide or Regional data, based on the subscription purchased by the aircraft operator. The basic installation for FMS and GPS consists of a single instance of each on the aircraft. With a single FMS installation, a second GPS and antenna can also be installed and used as an additional navigation sensor by the FMS. Allocations within MAU The FMS function, including the navigation database, will use existing resources within the MAUs. One or more I/O cards will be used for the FMS to communicate with the Controller(s), the GPS sensor unit(s), ADAHRS, EDS (display data and inputs) and autopilot. Core software and the virtual backplane/ASCB network will transfer system data for each installed FMS. Flight Management System The function of the FMS is to provide flight planning capability, navigation information, and flight performance data to cockpit personnel. The FMS is capable of managing flight details from aircraft takeoff to touchdown. These details encompass SIDs, STARs, and Non-Precision Approaches with missed approaches. The FMS is capable of providing predictions regarding estimated time and fuel remaining along the entire flight plan. With this information, the FMS can perform high accuracy, long range, lateral navigation along the flight plan and provide advisory (not coupled to the autopilot) vertical navigation. Role Within Overall Cockpit The FMS provides complete flight planning capability including predictions of fuel and time. Once programmed, the FMS can provide lateral control outputs to the Autopilot to fly the aircraft along the planned route. The FMS can also provide the displays with the flight plan and status information for display. Back Home SYSTEM REQUIREMENTS FOR UPDATING FMS AND CHARTS/MAPS DATABASES 1. IBM compatible Laptop Computer 2. Pentium processor or equivalent 3. Microsoft Windows 2000, NT, XP 4. LANTAP LAN Interface Kit available thru Pilatus (Pilatus Part Number: 990.00.01.203) Back Home Avoid unplanned maintenance costs. Avoid downtime. Avoid unnecessary stress. Enroll in the Honeywell Avionics Protection Plan today. After all, when it comes to your aircraft, time is money. Honeywell Avionics Protection Plan Get Global Support You Can Rely On Honeywell avionics are backed by our Spares Exchange (SPEX) program, which provides LRU exchanges and rentals for both warranty and non-warranty situations. Supporting both general aviation and business aircraft since 1954, SPEX has the depth of resources and expertise only available from a proven leader in aviation products and services. Find Out More For more information about HAPP, visit us online at www.honeywell.com/sites/aero/Avionics_Services1.htm and request a quote on your aircraft or please Honeywell’s unmatched field support system includes a global network of supply depots, support centers and a world-class 24/7 Complete Customer contact one of the following: 419.878.0344. Care Center. The rapid SPEX turnaround-time ensures that avionics Business & General Aviation covered under HAPP are ready when you Tel: 419.878.0344 are. All units carry the latest mandatory Fax: 419.878.3204 modifications and are updated with the E-mail: happ-sales@honeywell.com latest reliability modifications while in the repair cycle. For HAPP support (Exchange/Repair Orders) U.S. Toll Free: 1-800-USA-SPEX (1-800-601-3099) International Tel: 602.365.3099 AVOID DOWNTIME CONTROL YOUR COSTS Fax: 602.822.7272 E-mail: crc-ces-omg@honeywell.com It’s time to protect your avionics investment Honeywell Aerospace 1944 E. Sky Harbor Circle Phoenix, AZ 85034 U.S. Toll Free: 1.800.601.3099 International Tel: 602.365.3099 EMEA Direct Dial: 420.234.625.500 www.honeywell.com A60-0990-000-000 February 2008 © 2008 Honeywell International Inc. Back Home EMEA Toll Free: 00.800.601.3099 Protect your investment, and control your costs Your avionics are a big investment…an investment worth protecting. Designed for both general and business aviation, the Honeywell Avionics Protection Plan (HAPP) is an extended warranty program that offers full coverage of your Bendix/King by Honeywell avionics – because the unexpected can happen. So avoid unplanned maintenance costs. Avoid downtime. Avoid unnecessary stress. After all, when it comes to your aircraft, time is money. Be Ready for Anything Plan Benefits When the unexpected happens, count on Full coverage on exchange and the Honeywell Avionics Protection Plan to repair services ensure that your aircraft is flight-ready. Fixed price with an annual contract You’ll receive quick service and legendary support from Honeywell’s No-charge loaners technical product experts, in addition to 24/7 AOG emergency service over 600 authorized sales and service Fully transferable warranty contracts centers, worldwide. And, when time is of the essence, Honeywell’s Exchange and Rental Program will get you back in the air – fast. Choose Your Coverage Fleet discounts HAPP offers a variety of coverage Paid airfreight options. Choose the plan that best meets your needs – a contract can be limited to 12 months, or may be extended over several years. Specially priced plans are also available for fleet operators. General Aviation Take the uncertainty out of repair and maintenance costs. A fixed-price HAPP contract guarantees that your repair bills won’t exceed your budget. HAPP Cost vs. Repair/Exchange Costs $60,000 Possible unexpected repair/exchange costs without HAPP extended warranty $50,000 $40,000 $30,000 $20,000 $10,000 Annual HAPP cost* Minor repairs Major repairs and exchanges *HAPP annual cost does vary per airframe and flight hours. Exclusions: scheduled maintenance events, subscription services (FMS Nav Database or Checklist), customs fees, import duties, brokers’ fees and taxes Factory-backed support identical to your original factory warranty Flexible payment options – renew annually or lock into current pricing for several years Field support system includes a global network of supply depots and authorized sales and service centers Back Home Customers Helping Customers Global Customer Committee Honeywell Business Aviation Back Home Introduction and Mission Statement The Global Customer Committee is an independent group of business aviation professionals that works jointly with Honeywell to bring about improvement in aircraft, equipment, operations and services by seeking input from members on any concerns or questions based on the operator’s experience, and to represent those topics to Honeywell. The Global Customer Committee’s mission is to prevent problems from occurring through a free flowing exchange of information between members and Honeywell, working through a Top 25 action list that is consolidated and prioritized globally. Operating System – Customers Helping Customers Committee members include operators, channel partners and pilots specialized in either mechanical or avionics components, in the following regions: • Americas: 41 members • Europe, Middle East, Africa and India: 20 members • APAC: 19 members Each region has two face to face meetings every year. In addition, there are two Global Telecoms between meetings. Collaboration • Working teams collaborate directly with Honeywell on the highest priority actions from the Top 25 List • OEM Liaisons communicate with the different Aircraft Manufacturer Customer Advisory Boards to work on issues at the aircraft level This partnership has produced great results, such as: • AOG and customer service improvements • Functionality added to Honeywell’s MyAerospace website • Technical fixes resulting in service bulletins, mechanical and electrical • Direct Access Support Network Directory Mobile App Americas Leadership Peter Zeeb US Chairman 503-816-4836 Jon Dodson Communications Vice Chair 402.479.4250 Dan Wieprecht Mechanical Vice Chair 417.389.2709 Paul David Honeywell Regional C&PS Director 480.592.4089 Joe Bocsy Electrical Vice Chair 614.239.5443 Dan Frisone Pilot Vice Chair 440.523.4809 Operators Andy Reiser (TX) 817.625.1611 Antonio Gascon (OH) 216.797.8525 Blair Diamond (MI) 616.787.3811 Blair Robson (TX) 972.373.3728 Chris Shollenbarger (CA) 812-584-6392 Dan Frisone (OH) 440.523.4809 Dave Craig (MI) 616.510.2320 David McBride (AZ) 480.624.9008 Derek Ellis (CA) 562.490.630834 Fernando Saucedo (MX)+5286663420 Francisco Lyra (BZ) +55.115.090.4136 Fred White (FL) 262.844.0297 Gabriel Fitzgerald (CA) 650.253.1947 Gordon MacSwain (OH) 614.338.4384 Iain McGarva (TX) 214.351.8878 Jack Shields (NH) 603.501.7720 James Grech (OH) 216.523.4811 Joe Statt (AZ) 480.64.9000 Jordan Klein (AZ) 602.619.2113 Matt Miller (OR) 503.693-3301 Peter Zeeb (OR) 503.816.4836 Ron Mckune (WA) 206.658-8562 Scott Guetti (AZ) 480.368-1448 Stan Harris (TX) 214.351.8876 Steve Golden (FL) 407.245.5208 Todd Kretzschmar (TX) 214-351-8824 Tony Strausser (AZ) 602.510.3041 Victor Amadio (CAN) 905.673.7711 Walt Foley (CA) 619.665-7300 Willard Sawyer (OH) 330.470.6102 William Mussared (TX) 972.720.2599 Operators Channel Partners Adrian Hollenbach (ZA) 27116591017 Antonio Lucchi (NL) +31 10 2984600 Arnold Leurs (NL) +31 102984618 Bart Hautekeur (BE) +32.65421013 Dean Hawkins (UK) 44.7730527243 Gunilla Hermanson (SE) +46520291234 Marc Carstens (DE) +49 174 192 8696 Martin Hermansson (CH) +41 613241926 Martin Spiegl (LB) +961 (1) 353 777 Maurizio Di Loreto (IT) +39 0679348609 Osman Deniz (TR) +902124654861 Stefano Trevisan (IT) +39 06 79035213 Tiziano Albrizio (MT) +356 99369587 Andrea Weyrich - Aero-Dienst (DE) +49 911 9356 530 Eckhard Schwanzer JAB (CH) +41 58 158 4258 Gerd Gsanger - Aero-Dienst (DE) +49 91193560 Hans-Peter Amacher - JAB (CH) +41 58 158 44 24 Hans-Peter Schaffluetzel - JAB (CH) +41581588741 Jim Hill - Harrods Aviation (UK) +441252525061 Paulo Pestana - Net Jets Europe (PT) +351214468438 Channel Partners Chris Christianson - Duncan Aviation - 1800.228.4277 Daniel Wieprecht - Dallas Airmotive - 417-389-2709 Joe Bocsy - NetJets - 614.239.5443 John Hardy - West Star Aviation - 618.258.4719 Jonathan Dodson - Duncan Aviation - 402.479.4250 Kenny Rice - West Star Aviation - 970.243.7500 Mike Turner - Standard Aero - 520.290.5696 Stephen Farrell - Standard Aero - 281.230.7841 Todd Smith - Atlas Aircraft Center - 603.501.7722 Industry Organizations Elias Cotti - NBAA - Wash., DC. - 202.737.4479 EMEAI Leadership Antonio Lucchi EMEAI Chairman (+31) 10 2984600 Stefano Trevisan Communications Vice Chair (+39) 06 79035213 Hans-Peter Amacher Mechanical Vice Chair (+41) 58 158 44 24 Antonio Lucchi Electrical Vice Chair (+31) 10 2984600 Matthieu Blouin Honeywell Regional C&PS Director +420 234 625 575 Asia Pacific Leadership Pat Dunn Asia-Pac Chairman +65-9733-4988 Samson Franklin Honeywell Regional C&PS Director +6-012-415-7377 Operators Chen Hua (CN) +862122353910 Craig Macartney (AU) +61 3 99489337 Glenn Western (SG) +6582283688 Grant Ingall (AU) +61 2 9693 0800 He Jack Junjie (CN) +853 28850243 Kristian Constantinides (AU)+61408949604 Murtaza Hassan (SG) +65 6481 5311 Patrick Dunn (SG) +65-9733-4988 Interested in becoming a member or submit an issue to the Committee? Please visit our website at: http://committees.honeywell.com. For more information, please email us at: GCC@Honeywell.com Peter Cawthorne (HK) + 852 3126 1000 Peter Docking (AU) +61 8 383317 Philip Balmer (HK) +852-3141 2020 Qiu Dong (CN) +867 552 9777 396 Robert Blake Haldeman +886-7-802-5118 Rowena Kwan (SG) +65 64831028 Steve Hughes (CN) +852 (2286) 7303 Su Yousheng (CN) 010-84162695 Wang Hao (CN) +86 13940123427 Channel Partners Gary Dolski - Jet Aviation (SG) +65 6481 5311 Nit Subramaniam - Dallas Airmotive (SG) +65 6483 1819 A60-1205-010 November 2014 © 2014 Honeywell International Inc. Back Home Honeywell New Customer Establishment Instructions The following request for information is required in order to establish a new customer or request change(s) to an existing customer account. Please read and complete to help us expedite the establishment of your new or changed account. Customer 1. Complete Part I (pages 2-4) 2. Upon return of the New Customer Set up Package, please enclose the following to ensure a timely response: A) Completed New Customer Account Set Up Form (Part 1) including all signatures. B) End Use Certificate if applicable C) Tax Exemption Certificate(s) - Please note if your company is tax-exempt a certificate(s) must be returned with this information. If a complete tax exemption certificate(s) is not received, Honeywell must charge sales tax on your invoices. (except for US Government) 3. Return the complete package of the above items to your customer service representative. Customer Representative ** If setting up an existing customer that is already in an old legacy system, then customer rep will complete PART 1 (page 2 only) by obtaining the data from the legacy system. The credit application part will not be required. Rep will also still follow steps 1-3 below. 1. The Customer Representative will complete Part II (page 5). However, please assist the customer in Part I. 2. Upon receipt of the New Customer Set up Package, review the checklist for completeness. Do not forward the package until it is complete. Incomplete packages will delay customer account set up. 3. Upon completion of New Customer Set up Package or Change Request return to the Customer Representative forward completed package or change requests to Global Credit and Treasury Services. Email address is “GCTS Aero SAP Customer Master,” or Fax # 1-866-483-3242. Customer Representative Check List 1) ___ The form is complete. a) Name, address, zip, state, city and country must be complete for at least the sold to account. b) General Data area must be filled out completely. c) Sales Data must be filled out completely on required fields. 2) ___ Completed and Signed Credit Application (except for US Government) 3) ___ End Use Certificate if applicable. 4) ___ Tax Exemption Certificate(s) - Please note if your customer is tax-exempt a certificate(s) must returned with this information. If a complete tax exemption certificate(s) is not received, Honeywell must charge sales tax on the invoices. (except for US Government) Back Home HONEYWELL – NEW CUSTOMER SET UP/CREDIT APPLICATION Please return completed application, sales tax exemption or value added tax certificate and any additional documents with your New Customer Establishment Package to the address listed on page 1 of the Instructions. PART I - Items in Italics are optional. All other requested information must be filled out completely by Customer SOLD TO ACCOUNT (purchasing entity) check if this will also be a shipping location in addition to below. Customer Legal Name: Street Address: Zip Code: City: Country: State: Phone Number: ( ) Fax Number: ( ) E-mail Address: If member of the European Union, enter the VAT Registration Number If you are a vendor of Honeywell Aerospace, check Yes No Are you a foreign entity on domestic soil? Yes No If yes, please enter the country: SHIP TO ACCOUNT Customer Legal Name: Street Address: Zip Code: Country: Phone Number: ( ) Freight Forwarder: Preferred Carrier: (fill in only if shipping address is different than the Sold To Acct or in addition to the Sold To) City: *State: - . Fax Number: ( Account No.: Account No.: ) - *If state change, include a tax exemption certificate if applicable BILLING ACCOUNT (fill in only if this information is different than the Sold to Acct) Customer Legal Name: Street Address or PO Box: Zip Code: City: Country: State: Phone Number: ( ) Fax Number: ( ) E-mail Address: PAYER ACCOUNT (fill in only if this information is different than the Billing Acct) Customer Legal Name: Street Address or PO Box: Zip Code: City: Country: State: Phone Number: ( ) Fax Number: ( ) E-mail Address: Back Home TRADE STYLE/DBA CHECK ONE: ___Proprietorship __Partnership __Corporation __Subsidiary ___ Division __LLC BANK INFORMATION ________________________________________________________________________________ Bank Name Account Number ________________________________________________________________________________ Mailing Address City State Zip Code ________________________________________________________________________________ Your Account Officer Phone Number Fax Number TRADE REFERENCES (THREE) Company Name: 1) ________________________ 2) _______________________ 3) _____________________ Mailing Address: __________________________ _________________________ _______________________ City & State: __________________________ _________________________ _______________________ Zip Code: __________________________ _________________________ _______________________ Phone Number: __________________________ _________________________ _______________________ Fax Number: __________________________ _________________________ _______________________ Contact Person: __________________________ _________________________ _______________________ Annual Company Sales_________________________ Anticipated Monthly Purchases__________________________ Do you have EDI and/or EFT capabilities ____Yes _____ No Do you prefer to ALWAYS pay by credit card? ____Yes (if yes, no terms will be set for your new acct and all sales orders will require valid credit card information) Are you currently doing business with Honeywell? Yes Financial Statement Required (check one): ___ Attached No If yes: ___________________________________________ Division Location ___ Will Mail Direct ___ D & B (DUNS #_________________) Federal ID # (USA only) ______________________ Sales Tax or Value Added Tax ID #_______________________ Resale Certificate, Tax Exemption or Value Added Tax form is mandatory to the completion of this application. Please fax with documents. Back Home FINANCIAL RELEASE AUTHORIZATION I authorize the references named herein, both financial institutions and trade references, to release any financial and credit information known to them to Honeywell with the understanding that it will be used solely for credit purposes. Furthermore, if this credit application is accepted, I/We agree to pay for purchases in accordance with the terms and conditions set by Honeywell. TERMS OF SALE Honeywell (the Company) provides agreed goods and services in exchange for payment within terms. It is the Company’s normal policy to extend payment terms of 30 days from invoice date to qualified applicants. Payment is expected at the Company’s designated address (specified on the invoice) within 30 days of the invoice date. Thirty (30) day terms are upheld. Cash on Delivery (COD), Payment Prior to Shipment (PPS) or any other method of payment may be required pending receipt and review of a customer’s credit application, financials and references. It is understood and agreed that, once Honeywell has approved the credit application, payment will be tendered according to the assigned credit terms. Honeywell may take any action required in case of failure to make payment as agreed. This may include, but is not limited to, use of outside agencies or attorneys. Costs and fees incurred by outside service agencies or attorneys will be an additional liability on the part of the debtor organization. STATEMENT OF JOINT AND SEVERAL LIABILITY Sole Proprietorships, Partnerships, Joint Ventures, Personally Held Corporations I (WE) agree that the Sole Proprietorship, Partnership, Joint Venture, or Personally Held Corporation indicated below will pay all invoices in accordance with agreed terms. All signatories for this organization agree, in the event of the failure of the organization to pay invoices as rendered, to personally reimburse the Company for all liabilities incurred. Company Name Authorized Signature Printed Name Title Date Back Home PART II - To be completed by HW Customer Representative Date Mirror of Customer from Legacy System Type of Request (check one) New Customer Legacy System & Acct # Requestor First/Last Name (customer rep) Phone Number ( ) Rep email: Fax Number ( ) Site Name : Company Code: Distribution Channel: Commercial Government Both HW Resolver EID: Are partial deliveries allowed? Yes No Sales office # : Is customer willing to ship ahead of the initial requested ship date? Yes No Sales office(s): If Yes, how many days? Shipping Terms (Incoterms) * EXW Seller's Facility is standard policy Payment Terms * Cash In Advance is standard policy Price Group 01 Tax Information - All customers will be invoiced indisputable sales tax unless valid Sales Tax Exemption Certificates are provided with Set Up Package or Address Change Request Choose only one: Taxable Is this a Government Account? Tax Exempt Yes No If applicable enter the following: Cage Code Currency: Order Pending? DODAAC (For sites other than Company Code 1000) Yes No If yes, what is the total amount of the order? $ * For GCTSCMA Use Only SOLD TO ACCOUNT SHIP TO ACCOUNT BILL TO ACCOUNT PAYER ACCOUNT SHIP TO ACCOUNT OTHER -SPECIFY Partner Type NUMBER SIGN OFF: DATE/TIME: Back Home UNIFORM SALES AND USE TAX CERTIFICATE MULTIJURISDICTION Issued to Seller: Honeywell I HEREBY CERTIFY THAT: Name of Firm (Buyer): is engaged as a registered: - Common Carrier - Wholesaler - Retailer - Manufacturer - Lessor - Direct Pay - Other (Specify) Address: and is registered with the below listed states and cities within which your firm would deliver purchases to us and that any such purchases are for wholesale, resale, ingredients or components of a new product to be resold, leased or rented in the normal course of our business. We are in the business of wholesaling, retaining, manufacturing, leasing (renting) the following: Description of Business: General description of products to be purchased from the seller: State/Local AL Registration Number State/Local MS AZ NE AR NV CA NJ CO NM CT NY DC NC FL ND GA OH HI OK ID PA IL RI IN SC IA SD KS TN KY TX LA UT ME VT MD VA MA WA MI WV MN WI MO WY OTHER OTHER Registration Number I further certify that if any property so purchased tax free is used or consumed by the firm as to make it subject to a Sales and Use Tax, we will pay the tax directly to the proper taxing authority when state law so provides or inform the seller for added tax billing. This certificate shall be part of each order, which we may hereafter give to you, unless otherwise specified, and shall be valid until canceled by us in writing or revoked by the city of state. Under penalties of perjury, I swear or affirm that the information on this form is true and correct as to every material matter. Authorized Signature: (Owner Partner or Corporate Officer) Title: Date: Note: Complete this form only if claiming tax-exempt status or return a copy of your Resale Certificate and/or Exemption Certificate with your completed application. Back Home HONEYWELL CUSTOMER STATEMENT OF CERTIFICATION Compliance with United States Export Regulations The person executing this letter is assuming the responsibility of complying with these obligations both as an individual and as a representative of the company that he/she represents. Please ensure the signed letter appears on company letterhead and that all information is complete. It is Honeywell’s policy to verify the end-use and end-users for all Honeywell product transactions, and in all transfers of technical data or software. This is to ensure compliance with applicable United States export control laws and regulations, specifically Parts 736 and 744 of the Export Administration Regulations, as well as with the laws and regulations of the selling country. Because the products you are purchasing, or software or technology you are licensing, may be exported and used outside of the United States and/or the selling country, please confirm the following: Our general type of business is: _______________________________________________________ Our specific end-use is: ______________________________________________________________ 1. I (We) will not sell, export, re-export, divert or otherwise transfer any Honeywell products, technology or software for use in activities which involve the development, production, use or stockpiling of nuclear activities of any kind, chemical or biological weapons or missiles, unmanned aerial vehicles, or microprocessors for military use, nor use Honeywell products in any facilities which are engaged in activities relating to such weapons or applications, without prior authorization from the U.S. Government and Honeywell notification. If your request concerns any of the activities listed above, identify the activity here_____________________________________________. 2. I (We) will not sell, export, re-export, divert or otherwise transfer any Honeywell products, technology or software to any entity or country subject to U.S. Government approval, including, but not limited to, Cuba, Iran, North Korea, Sudan, Syria unless otherwise authorized by the U.S. Government. This also applies for the selling country and their respective Debarred List issued by the Government. 3. I (We) acknowledge that United States law and the selling countries law prohibits the sale, export or re-export, diversion or transfer, or other participation in any export transaction involving Honeywell products with individuals or companies listed in the U.S. Commerce Department’s Table of Denial Orders, the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of State’s list of individuals debarred from receiving Munitions List items and other applicable lists, i.e., Entity List as well as the Denial Person/Company list of the selling country. 4. I (We) will abide by all applicable United States and/or selling country export control laws and regulations for all products purchased from Honeywell and will obtain any licenses or approvals required by the U.S. Government and/or the selling countries Government prior to the sale, export, reexport, diversion or otherwise transfer of Honeywell’s products, software or technology. Signature Date Print Person’s Name Company Name Title Address Back Home Honeywell Tech Pub Request Form Send To: Order Date: 00/00/0000 pubs@honeywell.com Attention: Honeywell Technical Publications Team From: Mr./Mrs. Company Name – Location Contact Number Valid Email Address Subject: New Request for A/C Platform: Make and Model of A/C A. Name of Owner/Operator: ___________________________________ B. AC SN: XXXX Tail/Registration #: Current: XXXXX Final: XXXXXX C. Engine and APU Type: XXXXXX D. Date of Delivery or Date to be Delivered: 00/00/20XX E. Pubs to customer need date - : (On or about ) 00/00/20XX F. Media Type: Online G. Special Remarks/Comments: Ship to: c/o Full Company Name ATTN: John Smith Address City, State, Zip Code Phone: Email: CC: c/o Full Company Name ATTN: John Smith Address City, State, Zip Code Phone: Email: Back Home Back Home Back Home Back Home Back Home