humber river regional hospital - cdn

Transcription

COMMUNITY REPORT 2009 - 2010
HUMBER RIVER REGIONAL HOSPITAL
umber River Regional Hospital is one of Canada's largest regional acute care hospitals, serving
a catchment area of more than 850,000 people in the northwest Greater Toronto Area.
Humber River is home to a compassionate staff and physician team focused on continual
improvement in the quality of care they provide. Our hospital is dedicated to achieving its vision of
being the hospital of choice…committed to patient and family needs.
Humber River Regional Hospital’s redevelopment plan will see it commence construction of Ontario’s
first digital hospital in 2011; one Humber River plans to
make a lean, green, technological showcase. This new
acute care facility will replace the current three
outdated, overcrowded buildings, with our Finch site being
renewed as an ambulatory and urgent care centre. The
new hospital will be centrally located at Highway 401 and
Keele St in Toronto. The major planning and design work
has been completed, and the Request for Proposals to
design, build, finance and maintain our new home will be
issued this fall.
Humber River Regional
Hospital provides a
complete range of acute
care hospital services, a
number of which are
considered provincial
leaders.
HOK, one of the world's
leading healthcare design
teams, has been retained
to provide the design
compliance services for
the new hospital project.
Humber River is home to Canada's first nocturnal home
hemodialysis program, and experts from around the
world come every year to learn from its achievements.
Our mental health program is led by Dr. George Awad, a
University of Toronto medical school Professor Emeritus,
who lectures around the world. The Ontario government
selected Humber River’s laparoscopic bariatric surgical
program as the first Centre of Excellence so designated in
the province.
Humber boasts of other excellent programs. We are
formally affiliated with the University of Toronto, and have
professional partnerships with other prestigious medical
schools, including Queen’s and McMaster Universities.
Learn more about Humber River at www.hrrh.on.ca.
3
Artist’s Concept
e the best hospital we can
be, every day. Design the
finest new acute care
hospital Ontario has ever seen.
Everything we did as an
organization last year targeted
one of these two fundamental
objectives.
The first has always been my
primary focus as President & CEO
of Humber River Regional
Hospital. The needs of our
patients and their families are our
first priority.
When we do well, we celebrate
our success, and then strive to
improve. During their
Accreditation survey in
November, our Laboratory
Services team scored over 90%
for compliance with more than
500 national standards. Even
given these impressive results,
they immediately set up action
plans to drive further quality
improvements.
In turn our physician and staff
experts share their knowledge
with local agencies, other
hospitals and medical students
from around the world. You’ll
read about some of them in this
Report, and other highlights of
the past year: generous
donations from the Hull and
4
DiCapo families; our new
paediatric asthma clinic; going
green at Humber.
The second - our new hospital - is
creating tremendous excitement
within our hospital and our
community. In my 2006 Annual
Report message, shortly after our
redevelopment plans were
approved by the provincial
government, these words framed
the work that lay ahead for
Humber River:
“The challenge before us is to
take maximum advantage of this
tremendous opportunity and
build the best possible facility and
system for our community.”
In this Report you will see concept
renderings of the new Humber
River Regional Hospital. Your new
hospital will be a patient and
family-friendly building. It will
change how environmental
design considerations are
incorporated in future hospital
construction. It will be a model of
efficiency in design.
I had every confidence that our
team would deliver. They
exceeded my highest
expectations, and I am incredibly
proud of what we have done
together.
Rueben Devlin
President & CEO
The success of any hospital
correlates directly to the talent of
its Board of Directors and the
insight of its Chair. Your Board has
amazing talent, and they have
used it generously in your service.
The leadership of our retiring
Board Chair, Norm Naumoff, has
been inspiring. He has taken us
through some of the most
exciting and challenging times in
our history. We are a better
community and a better hospital
because of his commitment to
Humber River.
Our redevelopment project is in
the process of selecting the
company that will build our new
facility. As we move towards
opening day, we continue our
efforts to be the best hospital we
can be.
Artist’s Concept
mpressive results come from
impressive leadership. Our
community received both from
its hospital last year. Thanks to
some extraordinary work by
Humber River Regional Hospital’s
team, your hospital continued to
grow in influence within Ontario’s
health care system last year.
Under the strategic guidance of
your Board of Directors, some
notable achievements were
made by Humber River. I
congratulate our entire team for
all their accomplishments in the
pursuit of excellence last year.
Our new hospital is the most
impactful example of this.
Remarkable advances have
been made under the leadership
of our Chief Operating Officer,
Barb Collins, and our Board
Building Committee. Together
with our planning team and
community partners, they are
bringing to life a modern new
hospital. While doing it, they are
pioneering new ways of thinking
that will change future hospital
design in Canada. I congratulate
them all for their efforts on your
behalf.
We worked with our partners on
the HRRH Foundation Board to
further align organizational goals
and synergies. This work is of
critical importance in preparing
for the upcoming launch of the
Foundation’s capital campaign
to support our new hospital’s
construction.
Your Board of Directors undertook
a review of its governance
competencies last year. Fostering
core expertise at the Board level
is vital in the increasingly complex
world of hospitals, and we will
continue that work through future
Board education initiatives.
Quality of care is always closely
scrutinized by your Board.
Humber River participates in a
wide range of initiatives designed
to drive further improvement.
One of the more rigorous is the
Accreditation Canada survey,
which we will undergo again this
fall.
Humber River has done very well
in past surveys, and our
Accreditation teams are hard at
work preparing for this
examination. We will be
stringently tested in many areas,
notably on Required
Organizational Practices (ROPs).
The ROPs are national standards
of quality and safety that go to
Norman Naumoff
Board Chair
the heart of hospital care. Our
results will be publicly released
when made available to us by
Accreditation Canada - likely
early 2011 - so our community
can see for themselves how we
did.
The 2010 AGM marks the end of
my three year term as Board
Chair. I am grateful to my Board
colleagues for their confidence
and advice over that period. Our
President & CEO Dr. Rueben
Devlin has been steadfast and
strategic in his guidance of our
hospital during my time as Chair. I
have worked with so many great
people here at Humber, and their
energy, dedication and expertise
never failed to impress. I thank
each of you for the privilege you
bestowed on me. I look forward
to the ground breaking next year.
5
ow many times have we
heard a doctor ask a
child: say aaahhh?
Often for minor complaints like
a sore throat. But for some
children, saying aaahhh helps
a physician judge how well
they are coping with a
life-altering medical problem:
asthma.
For Tanisha Deakaran, (above
with paediatric pulmonologist
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Dr. Tania Samanta), saying
aaahhh is easier these days.
Tanisha has paediatric
asthma, and thanks to our
new Paediatric Asthma Clinic,
opened in January, she is now
getting expert treatment at
Humber River.
Supported by the Asthma
Society of Ontario, we’re
bringing care closer to home
for Tanisha and other children
facing the challenge of
asthma.
Humber River continually
analyzes the demographic
data of our catchment area,
looking for trends to help us
design our program and
service model more
effectively. When that analysis
showed paediatric asthma as
a growing problem, we
opened this great new clinic.
PAINTING HONOURS DR. BERGER
Dr. Sam Berger delivers the best medicine - just ask
Harriette Caplan. “Dr. Berger is kind, caring,
soft-spoken and brilliant. My mother had a rare
blood disorder and I had a million medical
questions - I even remember calling Dr. Berger at
home on a Saturday night. His commitment to his
patients and their families is second to none.” Last
January Harriette expressed her gratitude for Dr.
Berger by unveiled a painting in the Church site
Chemotherapy Clinic. “I wanted to contribute
something in my parents’ memory, but that also
had something to do with Dr. Berger and his
wonderful care for both of them. “
HELPING COMBAT STIGMA
Dr. George Awad – Humber River’s Chief of
Psychiatry - is an international champion in the
fight to remove the stigmas often attributed to
people with mental illness. He is particularly
committed to eliminating those barriers in
healthcare workplaces, where they can
negatively affect the delivery of high quality care.
Under Dr. Awad’s leadership, Humber River is
partnering with organizations across Canada,
including Reconnect Mental Health Services
locally, to bring change, encouraging health care
professionals to be even more respectful of these
patients and the challenges they face.
ED-PIP
Humber River is one of fifteen hospitals selected by
the Ministry of Health last year to participate in the
Emergency Department Process Improvement
Project (ED-PIP). ED-PIP is designed to find, test
and then implement ways of improving the
patient experience as they move from the
Emergency Department to the inpatient units
through to discharge. Lessons learned will be
shared with all Ontario hospitals. The project relies
on the contributions of staff and physicians from a
cross–section of the hospital. The ED-PIP team
completed the solution phase last year and has
moved on to the pilot and implementation phase.
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Humber River is one of the GTA’s largest providers of
cancer care. Here pharmacy technician William Guerra
prepares a chemotherapy solution in our cancer clinic lab.
BEARY MERRY CHRISTMAS
Our friends from the local newspapers always help
brighten up the holiday season for our younger
patients with their annual Beary Merry Christmas
event. They drop by to hand out teddy bears to
all our paediatric floor patients and anywhere in
the hospital children are spending time during the
holidays. They also take time to visit with the
children, play some games and sing carols with
them and their families. A big thank-you to Marg
Middleton and everyone at Toronto Community
News for helping spread holiday cheer at Humber
River Regional Hospital!
PLANNING FOR EMERGENCIES
Humber River has a comprehensive plan in place
to ensure your hospital functions during public
health emergencies. Parts of that plan were
tested during last fall’s H1N1 flu outbreak, and
they worked very well. Our response to the
outbreak included a comprehensive vaccination
program inside the hospital, while outside a group
of our physicians and staff offered to help the
Keele Family Health Group run H1N1 vaccination
clinics. Turnout was high and the clinics could not
have happened without our staff and physicians
stepping up.
REACHING OUT TO OUR SENIORS
Our seniors cherish their independence, and living
at home for as long as possible is very important to
them. Humber River’s Geriatric Outreach Program
offers them in-home assessment and support,
helping them achieve their highest possible level
of function so that they can remain living in their
community. The Geriatric Outreach Team includes
physicians, nurses, physiotherapists, occupational
therapists and social workers. To make access
easy, seniors can refer themselves or have a family
member do so. Referrals are also accepted from
physicians, healthcare professionals and
community agencies.
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NEW CARDIOVASCULAR CENTRE
Humber River’s new Cardiovascular Centre
treated its first patient in April of 2009. Located at
our Church site, it consolidated the temporary
Cardiology Clinic and the C200 Cardiology Clinic
into a bright new patient care area. It’s equipped
with the latest cardiology equipment thanks in
part to a generous donation from our Volunteer
Association! Of special interest: the
Cardiovascular Centre was built using some of the
latest Generic Output Specifications for hospital
design as mandated by the provincial
government. A little glimpse of the hospital of the
future!
SPECIAL HOLIDAY VISITORS
Holidays in hospital are always hardest on the kids.
We’re grateful that every Christmas Day,
firefighters from our community fire station and
police officers from 31 Division take time from their
own celebrations to visit our paediatric patients.
Sometimes Dr. Gilbert Miller, our Physician Director,
Women’s & Children’s Health Program, finds his
way into a picture or two! And they never come
empty-handed. There’s always lots of gifts and
goodies, and they never fail to bring plenty of
smiles to the youngest faces in our hospital. Sparky
also drops by to help liven the place up.
MENTAL HEALTH CLINICAL DAY
We share our expertise freely, and in turn often
invite experts to visit and share their knowledge
with us. Our Department of Psychiatry, Mental
Health and Addictions hosted their annual Clinical
Day last October. The theme and presentations
for the Day supported Humber’s anti-stigma
campaign. The keynote address by Dr. Heather
Stuart discussed the “Stigma of Mental Illness –
Why Stigma Should be Beaten.” Dr. Stuart is
co-founder and co-chair of the Scientific Section
on Stigma and Mental Disorders for the World
Psychiatric Association, and is a recognized expert
in this field.
10
Sheeba Pennickara (l), our ER Physician Assistant, is seen
here with her mentor Dr. Laura Lee Copeland.
Humber River is a partner in the Ministry of Health’s
Physician Assistant pilot project, looking for ways
Ontario hospitals can further reduce ER wait times.
CHILD LIFE WEEK
Every year, Humber River is proud to celebrate
Child Life Week with its youngest patients.
Organized by Humber River’s Child Life Specialists,
family-centred activities engage children and
their families in the hospital and community. The
Teddy Bear Clinic is always a big hit, and hands-on
information sessions educate the kids and their
parents about the paediatric services available at
Humber. Child Life Week helps to raise awareness
about the Child Life Specialist role in the hospital
and helps children and their families better
understand the hospital experience.
THE GIFT OF LIFE
The Trillium Gift of Life Network (TGLN) hosted a
special event for our OR staff last year in
appreciation for the wonderful job the team has
done as part of the Network. The event included
emotional presentations from a TGLN donor
recipient and a relative of a young donor. The
TGLN supports activities relating to organ and
tissue donations for transplant, with a goal of
significantly increasing participation. Thank you to
Cathy Weatherall, who is Humber River’s TGLN
Organ and Tissue Donation Coordinator.
STARLIGHT DONATION
Allison Currie from the Starlight Children’s
Foundation and Maty Cacciatore from Toys R Us
invited staff from our Women’s and Children’s
Health Program to visit the Toys R Us store in
Vaughan last November. There they presented
the Program with many wonderful gifts for the
Finch site paediatrics lounge, including Nintendo
Wii and DS systems, video games, DVD players
and craft kits. They also provided the program
with a one thousand dollar donation. In February
they did the same for the kids at our Church site.
A wonderful gift to our hospital!
12
reat hospital care
comes in many forms.
A caring bedside
manner. Expert laparoscopic
surgery. Good food.
Sometimes it’s as simple as
washing your hands properly.
But when you think about it,
hand hygiene for nurses and
physicians - indeed for the
entire hospital team - isn’t so
simple. An effective hand
hygiene program in a hospital
setting requires vigilance and
buy-in from everyone involved
if it is to work.
And it has to work. Proper
hand hygiene is a huge factor
in delivering safe patient care.
Preventing the spread of
hospital-acquired infections
like c.difficile can be, in some
cases, life saving. It’s so serious
the provincial government
audits hand hygiene
compliance rates in Ontario
hospitals, and reports the
results publicly.
In fact, last year Humber
River’s Keele site had the best
compliance rate in the
province. The Church and
Finch sites checked in not far
behind. Impressive results now we’re hard at work to do
even better next year.
Humber River’s Infection
Prevention and Control
Program has worked hard to
help support a culture of
safety throughout our
organization. They’ve set up a
comprehensive hand hygiene
program with both staff and
physician champions.
13
Members of our Retail and Inpatient Food Services Teams
show off the sustainable food choices at HRRH (from left
to right): Veibe Muratovski, Soupy Kongmany, Cynthia
Friesen, Sara Baker, Lina Casciaro and Pat Palacios.
healthy environment is
vital for a healthy
community, and being
‘green’ is part of the culture at
Humber River. We are working
closely with Compass Canada
to offer environmentally
-friendly choices in our retail
and inpatient food service.
Some of these products
include sustainable seafood,
rainforest certified teas and
cage-free eggs.
This program complements the
launch of Steamplicity last
year. Our new Steamplicity
menu system means that our
inpatients are now enjoying
healthier, fresher meals that
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rival most restaurants for
quality and great taste!
Food Services staff help
inpatients choose from a
restaurant-style menu at the
bedside, and use wireless
tablets to immediately send
the order to the kitchen. Trays
are sent to the unit, where the
food is cooked just minutes
before service using the
healthiest of cooking
techniques - steam pressure.
As a result food quality, taste
and nutrient retention are all
greatly improved. The
feedback from our patients
has been terrific!
November 27th: HRRH staff, physicians, volunteers and community friends
celebrated as Board Chair Norm Naumoff and MPP Monte Kwinter revealed
the Government of Ontario’s Project Sign on the site of our new hospital.
IT’S YOUR HOSPITAL
Getting the word out to our community, sharing
with them our vision for the future, and getting
their feedback, is always interesting. Over the past
decade we’ve used hundreds of town halls,
ratepayer group meetings, open houses and
other means to keep everyone updated on their
hospital and our redevelopment project. In
December Barb Collins dropped by CHIN Radio’s
downtown studio to be a guest on the Gino
Cucchi Show. Joined by our local MPP Laura
Albanese, Barb answered callers’ questions about
our plans and timelines for the new hospital.
ENABLING BETTER CARE
Ontario’s first digital hospital: For Humber River, it’s
not about technology for technology’s sake. It’s
about using the latest and best technology as an
enabler to assist us in delivering even better care.
Wireless voice recognition technology for instant
bedside charting. Robotic equipment that helps
us obtain test results in minutes. Internet access to
high definition DI images. It’s using technology for
two important goals: getting staff and physicians
more time for interacting with patients and
families; and improving safety and quality through
efficiency.
16
HRRH Chief of Staff Dr. Jack Barkin tests one of
the latest robotic surgery machines.
AUGIMERI TOUR
To better inform the planning for our new hospital,
Councillor Maria Augimeri gave us a tour of the
local neighbourhood last July. As their
representative for over 25 years, Councillor
Augimeri knows the area better than anyone. We
gained an even better understanding of the
history and heritage of the community, and
discussed the positive role our new hospital could
play in furthering enhancements to the
neighbourhood already planned by the City. We’ll
build on those ideas as we work through the
design for our new hospital.
Councillor Maria Augimeri (far left) with
members of the HRRH/Downsview campus
planning team.
NIAGARA
Our COO Barb Collins was one of the expert
panelists at the Healthcare Infrastructure Summit in
Niagara-on-the-Lake last February. The Summit is
an invitation-only symposium that brings together
a diversity of leaders in related healthcare fields to
share information on a variety of topics. During the
symposium Barb participated in a discussion on
Technology Obsolescence Protection. She also
spoke on our redevelopment plan roadmap and
some of our ideas around technology in the new
hospital.
17
Affiliated with
If there is one thing about Humber River that
most people don’t know, it’s how big a role we
play in training medical students. Last year more
than seventy students - clinical fellows, residents
and interns - came here to learn from some of
the very best physicians and hospital staff there
is anywhere.
We are formally affiliated with the University of
Toronto Medical School, and have partnerships
with many other schools across Canada: McGill;
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UBC; Queen’s; the University of Ottawa. And
while the majority comes from Ontario, we
attract medical students from around the world.
Saudi Arabia. South Africa. Poland. Thailand.
The USA: we’ve had someone from every corner
of the globe come to Humber to learn the latest
techniques and protocols. You’ll read about a
few of them in the next couple of pages.
In fact, our teaching program has been so
successful that we expanded it last year to take
even more students. Cutting-edge programs in
Nephrology, Bariatric and minimally-invasive
surgery, Mental Health and Cardiology are the
most in demand, but areas like family health
and emergency are attracting more interest
each year.
DR. POREPA
Dr. Derek Chew
University of Toronto
Clinical Clerk
“Training at Humber River I notice every day that staff
and physicians really care about the patients and their
families. It’s great to learn in a community environment
like this and it’s also rewarding to work with Dr. Porepa.
I know Dr. Porepa has a long-standing reputation for
providing excellence in paediatric care at Humber
River and it’s easy to see why. He’s wonderful with his
patients; very hands-on; and when it comes to
teaching, he’s one of the best. Thanks to the diversity of
his practise, I feel like I’ve gained valuable knowledge
in so many areas of paediatrics; all while doing so in
one of the friendliest and most professional hospitals in
the Greater Toronto area.”
Dr. Derek Chew
DR. AWAD
“When my husband landed a job in Toronto I wanted
to make the most of it and find the perfect career
advancement opportunity for myself. I knew Humber
River Regional Hospital’s Mental Health and Addictions
Program was world renowned. When I contacted
them, I was thrilled to receive a response from Dr.
George Awad – one of the most internationally
recognized speakers in the mental health field. As an
adult psychiatrist at Tygerberg Hospital in Capetown,
South Africa, I understand the importance of working
with the best in the field. Having the chance to work as
a Clinical Fellow alongside Dr. Awad is a golden
opportunity.”
Dr. Cathlene Seller
Dr. Cathlene Seller
Adult psychiatrist
Tygerberg Hospital Capetown, S.A.
DR. KUMAR
Dr. Mona Khurana
Family Medicine Resident
“After working for a month in Humber River’s
Emergency Department earlier this year, I feel fortunate
to be back in one of the most fast-paced and diverse
hospitals in the province. It is rewarding to work under
the great mentorship of Dr. Rakesh Kumar while gaining
an appreciation of community and emergency
medicine. With a large and multicultural patient
population, Humber River is an excellent place to learn
from many of the top physicians in Ontario. It’s
especially encouraging to see that so many residents
who trained at Humber River come on board as staff
physicians after graduation. Humber River is an exciting
place to build a future.”
Dr. Mona Khurana
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BOB PARKE
“When I found out I had to do a clinical practicum in
bioethics, I spent a lot of time talking to people in the
field about the best person to work alongside. That’s
how I learned about Humber’s clinical ethicist Bob
Parke. Through his guidance, patience and leadership
Bob has exposed me to the unique clinical experiences
at Humber River and helped me to understand the
day-to-day ethical questions that staff, patients and
their families encounter. It’s grass roots bioethics at its
best; and I’m learning about it in one of the most
multicultural environments in the province. Humber
River feels like home.”
Judy Cooper
Judy Cooper
Masters Student in Bioethics
DR. ANTHONY MASCIA
Dr. Anthony Mascia
HRRH Radiologist
VANOC 2010 Medical Staff
“It was an honour to represent Humber River, our
outstanding Diagnostic Imaging Department and
Canada at the 2010 Vancouver Winter Olympic
Games. As a consulting radiologist for the host medical
team, I treated athletes from many countries. For the
majority of the Games I was based in Whistler, where I
worked caring for injured athletes directly ‘on the field’.
The support and messages I received from HRRH
colleagues throughout the Games was unbelievable.
Whether it’s at the Olympics in Vancouver or Australia,
the World Track and Field Championships or the Super
Bowl, I’m happy to represent Humber River. ”
Dr. Anthony Mascia
PATTY QUINAN
“Being voted President-elect of the Canadian
Association of Nephrology Nurses and Technologists
(CANNT) last year was one of the biggest
accomplishments of my career. I know that working at
Humber River, and being a part of our internationally
recognized Nephrology and Inpatient Dialysis Centre
Teams, had a positive influence on the colleagues
across Canada who voted for me. It makes me proud
to represent a hospital that is so invested in its patients
and also to share knowledge and expertise from
Humber River with other professionals across the
country and beyond.”
Patty Quinan
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Patty Quinan
HRRH Clinical Nurse Specialist - Dialysis
President-Elect CANNT
orking in the
laboratories of one of
Canada’s largest
acute care hospitals can be
challenging. Doing it well and
with excellent teamwork is
remarkable.
Last November our Laboratory
Services Department
underwent its formal
Accreditation survey by the
Ontario Laboratory
Accreditation (OLA) Division of
the Ministry of Health.
During three days of rigourous
examination, seven outside
experts audited our Church
and Finch laboratories for
compliance with more than
500 performance standards,
including safety, specimen
management and all ‘point of
care’ testing done at Humber
River.
At both sites, our teams scored
over 90 per cent. Very
impressive, especially since
almost 200 new OLA standards
were released ten months
before the survey, instead on
the normal two-to-four year
implementation period.
Our laboratory teams were
praised for their strength of
communication and their
teamwork with clients. The
surveyors were also very
“impressed with the reporting
of Critical Values, especially
the tracking documentation.”
21
umber River Regional Hospital is leading the way in environmental strategies for existing hospital
buildings in Ontario. What began with a few small ideas has turned into a culture of
environmental sensitivity that we are building on every day. Since establishing our Green
Committee in 2003 - recognized by the OHA for their “outstanding contribution in reducing health
care’s environmental impact” – there are a number of projects and strategies that have been
implemented across our organization to reduce our impact on the environment.
There are many examples of how well our commitment to
being ‘green’ is working. For example, we’ve reduced
water consumption by an average of 96,000 litres per day
compared to 2001. This conserves precious resources and
allows us to put more money into patient care.
And we’re being asked to share our expertise. This past
year alone the City of Toronto’s Better Buildings
Partnership, the Canadian
Coalition for Green Health
Care, and the Toronto
and Region Conservation
Authority all asked us to
share our advice and
experience with other
organizations in the GTA.
Humber River’s ‘green’
culture is a core value that
permeates the planning
for our new hospital. The
design and construction
of the new hospital will
contribute to a healthy
environment and by
extension enhance patient and community health.
The project will adhere to the guidelines and sustainability
principles of the Leadership in Energy and Environmental
Design (LEED®) rating system, with a goal of achieving
the highest possible LEED certification. LEED buildings
focus on healthy indoor environments, reduced
greenhouse gas emissions and efficient use of energy,
water and other resources.
Green roof technology. Water permeable asphalt. Low
VOC (volatile organic compound) building materials &
furniture for better air quality. Walking and bike paths. The
new Humber River Regional Hospital will be one of the
most environmentally-friendly buildings in Canada.
22
“I am deeply humbled and honoured to give back
to the hospital that has taken such great care of
my father,” said Pat DiCapo in front of a large
crowd last winter. “To all of the doctors and nurses:
thank you for keeping my dad alive.”
On February 19th, The Vito DiCapo Dialysis Centre
was revealed as the new name for Humber River’s
Inpatient Dialysis Centre. The renaming was in
recognition of Pat and Jennifer DiCapo’s generous
donation to our Foundation. Their gift was made in
honour of the great work performed by our
Nephrology Program, notably the inpatient dialysis
centre, and of the wonderful care Pat’s father has
received as a dialysis patient at Humber River
Regional Hospital. Vito DiCapo is a long-time
patient of Humber River and his wife, Letizia
DiCapo, once worked at HRRH.
Vito, Pat and
Jennifer were
joined by other
members of the
DiCapo family,
staff and
physicians from
the hospital,
Foundation
representatives and others to help reveal a new
sign announcing the name change for the Centre.
The funds donated by the DiCapo’s will help the
Program’s staff and physicians deliver even better
care to their patients. The gift will support the
acquisition of new equipment, professional
development and other enhancements to our
internationally recognized Nephrology Program.
23
“In appreciation of the
wonderful care
provided by your fine
hospital.”
A heartfelt phrase in a
simple letter, signed by
a community friend
and his devoted wife,
and accompanied by
the largest donation in
Humber River’s history: ten million dollars!
On May 27, 2009 Mrs. Helen Hull, on behalf of
her late husband Murphy and their family,
announced the donation in celebration of the
legacy left by one of the hospital’s most
cherished friends: Marian (Murphy) Hull.
24
Mr. Hull was a member of the hospital’s Board
for over 30 years, including three years as Board
Chair. Mrs. Hull said “during the last year of his
life he was particularly moved by the sensitivity
and help the hospital and staff showed to him.”
Barbara Minnett, Murphy’s daughter, said that
part of the reason for the size of the donation
was the wonderful care her father received at
Humber River in the last months of his life. “The
way he was treated, you can’t pretend that. It
wasn’t just because he was Murphy Hull,” she
said. “He was given the human touch. Dr. Ptak,
Dr. Sam Berger, Dr. Hagen were so wonderful
with him. It wasn’t just the doctors, it was
everyone. The nurses… everybody was very,
very real. I hope this is where healthcare is
going because it’s very important in healing.”
Mrs. Helen Hull (c) with daughters
Barbara Minnett (l) and Cindy MacKenzie
ur volunteers have
been at the heart of
Humber River Regional
Hospital for more than sixty
years.
They provide help and
compassion to those most in
need of comfort: our patients
and their families. They support
Humber River’s staff and
physicians in their work. They
raise funds for vital equipment.
26
They provide scholarships for
local students. They link our
hospital to our community.
The tremendous commitment
and teamwork from our
volunteers can be seen in over
50 departments throughout
Humber River. In the last year,
they contributed over 67,000
hours of service to HRRH. They
also found enough time to
raise $161,500!
Their efforts make a big
difference in the lives of our
staff and physicians; and in
the care they deliver each
day.
HRRH Volunteers are loyal
friends - we couldn’t do it
without them!
HOLLY FAIR
The Holly Fair has been part of the December holiday
season at HRRH for almost 45 years. People come from
across the organization and the community to browse
the Fair’s variety of baked treats and handmade
goods. “Every year I buy several pairs of the cozy, hand
knit slippers to give out to my family and friends. The
Holly Fair makes holiday shopping easier especially
since I don’t have to leave the hospital. I’m really
happy that my Program benefits from sales like this
one.”
Beverley Philp, Director,
Women’s and Children’s Health Program
VENDOR PROGRAM
Patients are our number one priority, but helping the
community is also important. The HRRH Vendor Program
– run by Volunteer Gilda Pellegrini – helps support small,
home-based businesses in our neighbourhood. “Gilda
has a wonderful sense of humour and her efficiency is
bounded by her endless energy. By having vendors at
the hospital, Humber River supports the small businesses
in the community and also raises money for the people
who need it most: patients and their families.”
Denise Catalano - Vendor
VALENTINE’S DAY ROSE SALE
Every February, in celebration of Valentine’s Day, HRRH
Volunteers sell bouquets of roses to staff, physicians,
patients and visitors throughout the organization. The
rose sale adds even more colour to the hospital
lobbies. Whether they are selling flowers, raffle tickets or
homemade items, the Humber River Volunteer
Association makes raising funds for our hospital a
priority. “I look forward to the various sales throughout
the hospital; it’s a wonderful way to pick up a gift for
someone special and to support our hospital at the
same time.”
Marcia Brown, HRRH Telecommunications
27
reat hospitals and
great hospital care are
built on many things:
expertise, compassion,
experience. They are also built
on the strength of community
partnerships, and for Humber
River Regional Hospital the
most fundamental of these is
the relationship with our
Foundation.
If you ask HRRH Foundation
President Debra Bond-Gorr in
turn what makes her
organization great, she’ll tell
you that it’s the terrific
relationships they have with so
many individuals and
organizations in our
community.
“We share a message of
hope, of possibilities, of
achievement with our
community every day. And
you’d be amazed at how
quickly they embrace the
Humber story when they hear
it. We build on the strength of
our shared belief in that story
to support our hospital.”
Now, as the Foundation
prepares for the most
significant campaign in its
history, Bond-Gorr notes “my
team can’t wait. They’re
excited. They’re motivated.
The future story of Humber
River is still to be written, but
we know it will be awesome.
And our community will be
there to help us write every
chapter.”
Thank you to our 2009-2010 Title Sponsors
28
2009/2010
DIRECTORS
OFFICERS
EX-OFFICIO MEMBERS
Paul Allison
Donna Battiston
Avi Hyman
Donald Loeb
Paul Mantini
James McKellar
Norman Naumoff
James O’Sullivan
Deborah Pankhurst
Michael Pittana
Linda Reeser
John Rogers
John Rossetti
Viki Scott
Trevor Smith
Chair
Norman Naumoff
Dr. Rueben Devlin
President & CEO
Vice-Chair
James O’Sullivan
Dr. Jack Barkin
Chief of Staff
Vice-Chair
Paul Allison
Dr. Paul Posner
President, Medical Staff Association
Treasurer
Michael Pittana
Dr. Aaron Beder
Vice President, Medical Staff Association
President/Secretary
Rueben Devlin
Mirella Quattrin
President, Volunteer Association
SENIOR TEAM
Dr. Rueben Devlin
President & Chief Executive Officer
Peter Wegener
Vice President, Finance, CIO & Chief Privacy Officer
Dr. Jack Barkin
Chief of Staff
Scott Jarrett
Vice President, Patient Services
Barb Collins
Chief Operating Officer
Jasbir Sunner
Vice-President, Strategic Partnerships, Nephrology
& Support Services
Marg Czaus
Chief Nursing Officer
Church Site:
200 Church Street
Toronto, ON M9N 1N8
(416) 249-8111
Finch Site:
2111 Finch Avenue West
Toronto, ON M3N 1N1
(416) 744-2500
Keele Site:
2175 Keele Street
Toronto, ON M6M 3Z4
(416) 249-8111
29
HOSPITAL OPERATIONS
YEAR ENDED MARCH 31, 2010
Revenue
Expense
$
$
Net surplus/(deficit) from operations
$
321,093,383
323,719,050
(2,625,667)
2009/2010 REVENUES
Ministry of Health Funding
Patient Services
Parking and Ancillary
Other Revenues
Total
$
269,856,798
31,827,854
15,567,700
3,841,031
$
321,093,383
$
235,793,242
22,222,812
14,789,284
50,913,712
$
323,719,050
84%
10%
5%
1%
2009/2010 EXPENSES
Salaries and Employee Benefits
Medical & Surgical Supplies
Drug Costs
Supplies & Other Expenses
Total
73%
7%
5%
16%
2009/2010 EXPENSES BY PROGRAM
Medical Program
Dialysis Program
Surgical Program
Women’s/Children’s Health Program
Clinical Support Services
Mental Health Program
Emergency and Ambulatory Program
Other Services
Total
Net Operating surplus/(deficit) before
amortization of building (net)
PATIENT ACTIVITY:
75,448,697
27,323,688
55,064,860
17,133,897
47,345,276
13,640,380
22,747,547
65,014,705
$
323,719,050
$
23%
8%
17%
5%
15%
4%
7%
20%
(2,625,667)
2009/2010
24,664
178,262
98,899
330,469
3,958
78,623
2008/2009
Inpatient Admissions
Inpatient Days
Emergency Visits
Ambulatory Outpatient Visits
Births
Dialysis Weighted Units
SURGICAL CASES:
2009/2010
2008/2009
7,529
20,730
7,871
21,258
28,259
29,129
Inpatient
Day Surgery
Total
30
$
26,137
175,802
90,893
317,236
4,261
78,115

humber river regional hospital - cdn

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