Read the information packet - Deer Valley Music Festival

Summer Home of Utah Symphony | Utah Opera
Welcome! We are so thrilled to have you as part
of our Deer Valley® team with Utah Symphony
this summer. We are grateful for the time, talents
and effort you contribute, as well as the individual
expertise and experience you bring with you. To
join our team, read the information packet and
then return the schedule request form.
STEP ONE: Read the Positions and Rules
thoroughly.
SCHEDULE
OF EVENTS
July 2
STEP TWO: Fill out a schedule request form.
STEP THREE: Await your approved schedule to
be returned to you via email.
Each volunteer will receive a water bottle.
If you sign up for more than three concerts,
you will receive a flashlight carabiner.
Returning volunteers, please make sure you
thoroughly read the 2016 changes are noted in
red.
Email Melissa Robison at mrobison@usuo.org for
any additional questions.
Thank you! We look forward to you joining our
team this summer—we are very excited for a
great lineup!
Melissa Robison
Volunteer Coordinator
Utah Symphony | Utah Opera
July 8
July 9
July 15
July 16
July 22
July 23
July 29
July 30
Aug 5
Aug 6
Aug 9
Patriotic Celebration with Broadway’s
Doug LaBrecque
Rock On! Hits from the 70s and 80s
B-52s live with the Utah Symphony**
Under the Streetlamp
Matthew Morrison (from GLEE) **
Rodgers and Hammerstein Celebration
(sing-a-long)
The Music of David Bowie**
DreamWorks Animation in Concert**
Steep Canyon Rangers
1812 Overture!
The Music of John Williams
Michael Feinstein with Utah Symphony
**Vouchers received are not good for these
concerts. You will still receive a guest ticket for
that night if you are working it.
If you are interested in Volunteering at the
Chamber series at St. Mary’s Church, email
volunteers@usuo.org.
VOLUNTEER POSITIONS
All Positions must feel comfortable standing long hours, approaching and directing patrons as well as
enforcing Deer Valley Resort and Utah Symphony policies.
All Positions arrive by 4:30 PM. The 2016 changes are noted in red.
ADA Ushers: Set up ADA chairs and direct ADA patrons to their seating area.
You must be able to stand and walk on the steep grade of the hill for long periods
of time. This is a physically demanding position. After the concert you will assist
in taking down the ADA chairs and assisting patrons off the hill. You will receive
TWO tickets or vouchers for this position and will be able to sit in the ADA
section.
Gate Assistants: Ticket Assistants are ‘Gate Ushers’ that will stay at the gate
through the performance assisting the Front of House Head Usher. You must be
able to stand for long periods of time. You will hear not see the performance.
You will receive TWO tickets or vouchers for this position.
Gate Usher: This includes PROGRAMS and TICKET TAKERS. There are a few
positions within this job you may be asked to work. (1) Verify and take tickets.
(2) Stamp patron’s hand for re-entry. (3) Maintain ticket lines. (4) Stock and
distribute programs to patrons. You must be able to stand for long periods of
time. There are no places to sit. You will miss the beginning of the performances.
Lawn Usher: You must be able to stand and walk on the steep grade of the hill
for long periods of time. You will be assigned to sit at a specific location on the
perimeter of the hill during the concert. After the concert assist patrons leaving
the hill, collecting signs and taking down development banners.
Reserved Usher: You will be working with patrons sitting in the reserved
section closest to the stage. You must be able to stand and walk on the steep
grade of the hill for long periods of time. After the concert you will help collect
VIP badges and un-tag reserved chairs. You will be assigned to sit at a specific
location close to the stage during the concert.
Security Team: This includes the INFO DESK, CHAIR MONITOR and VIP
VALET positions. There are a few security positions including stage front, on the
hill, and backstage. You must feel comfortable stopping patrons from entering
unauthorized areas and enforcing photography and chair height rules. You may or
may not directly see the entire performance depending on your location. You
must be able to be on your feet and climb the hill and must be able to lift 40 lbs.
You will receive TWO tickets or vouchers for this position.
FOR SALE AT VOLUNTEER CHECK-IN:
Don’t want to wear a t-shirt? There are a LIMITED number of
Volunteer polos you can purchase at check-in for $25.
Stadium chairs are also for sale for $20 at check-in.
FAQ,
POLICIES
&TICKETS
The 2016 position changes are noted in red.
What time do I need to be there? You
must be checked in before orientation
begins promptly at 4:30 PM. Be aware
of traffic and make sure you are checked in,
changed and your water bottle is filled before we
begin orientation. Text or call 435-233-0685 if
you are not able to attend or will be any amount of
late as we start on time.
How long do I work? You are expected to be “on
duty” throughout the whole evening. Please return
to your positions at intermission and after the
concert. You are free to leave after checking out.
Where can I park? Parking is
available for Volunteers in Lots #2
through #5. Do NOT park in Lot #1.
Is there a carpool option? If you are interested in
carpooling, please check the box on your schedule
request form. A contact list will be distributed to
those interested in order to individually coordinate
a carpool.
May I sit in the ADA section? Unless
you are working in the ADA section or
you have a guest in the ADA section,
you will not be allowed to sit here. If
your guest needs an ADA ticket, make sure you
ask for one when you receive your complimentary
ticket at check-in. And if your position allows you
to sit with your guest, make sure you request one
for yourself as well. Seating is numbered in this
section this year. You may not bring your own
chairs into this section.
What about food/drink? Eat before
coming or bring food to eat there.
Concession stands are also available
onsite. The air is thin, so bring a water
bottle and stay hydrated. You are not allowed to
consume alcohol at all during your shift.
Where is check-in? It is in the lower level of
Snow Park Lodge, down the stairs across from the
front gates. You will receive shirts, tickets and an
orientation for the evening there.
What do I wear? You will be
given a Festival shirt, on the first
day you volunteer. This is yours
to keep. Please wear it each time
with khaki (tan) bottoms (pants
or long shorts), and sturdy and
comfortable shoes— no jeans.
You may wear a hat and
sunglasses. It cools down at
sunset, so bring a jacket no
matter how warm it seems.
Please keep your uniforms clean and neatly put
together as well as take a shower and wear
deodorant.
Do I get Tickets/Vouchers?
TICKET: used that evening.
VOUCHER: used for a future
concert.
At Deer Valley®, you will receive 1 Ticket for a
guest that evening OR a Voucher to be redeemed
for a future concert. Various positions receive 2.
All Volunteers are also able to purchase up to 4
additional tickets for 20% off to any DVMF
concert.
You may not pick up or resell other volunteer’s
Vouchers. Tickets will be placed under your
guests name at will call and they will need
identification to pick them up. Deer Valley
Vouchers are not good at Abravanel Hall or
Capitol Theatre. You may exchange them for
regular season vouchers at the end of the season.
Volunteers who do not adhere to the above policies or do not
show up will not be scheduled for future events.