Gartner Customer 360 Summit 2015

SPONSOR PROSPECTUS
Gartner
Customer 360 Summit 2015
September 9 – 11 | Hilton San Diego Bayfront | San Diego, CA | gartner.com/us/crm
Attendee Survey
Highlights*
Company Size
(by employees)
Job Title
Architect/Engineer Other
C-level
6% 5% 10%
Analyst
5%
17% VP
19%
Small (1-749)
92% have and ACTIVE role in CRM
programs and initiatives
XX-Large
(20,000+) 45%
13% Medium (750-1,999)
Manager 25%
83% will evaluate new products &
technology providers at the event
11%
81% attend 2 or fewer meetings
Large (2,000-4,999)
12%
X-Large (5,000-19,999)
32%
Director
with new technology providers at
the office per month
*based on 2014 pre-event survey
Top Industries
IT Budget
$201M+
Under $1M
16%
25%
18% $1M-$5M
$101M-$200M
29%
FInancial Services
Services
17%
Manufacturing
Healthcare
17%
14%
Gov't/Public Sector
8%
6%
8%
$21M-$50M
Senior IT and Business Leaders
responsible for:
• Application Integration & Management
7%
$51M-$100M
Who Will Attend?
11%
9%
$11M-$20M
•CRM Strategy & Implementation
$6M-$10M
•Contact Center Infrastructure
•Customer Data & Analytics
•Customer Experience
66% have budgets of $6M or higher
•Customer Service & Support
*based on 2014 registered attendees
•Ecommerce
•Sales Operations & Performance
•Social & Mobile CRM
•Website & Portal Strategies
2014 Sponsors
PREMIER
Microsoft
salesforce.com
SugarCRM
PLATINUM
eGain
Moxie Software
Oracle Corporation
Pegasystems Inc.
Pitney Bowes
PwC
SDL
Teradata Corporation
Thunderhead.com
Silver
Adobe
AirWatch
Avanade
CallidusCloud
Convergys
Decisyon, Inc.
Dun & Bradstreet
Eagle Creek Software
Services
ForeSee
FPX
Genesys
Infor
Interactive Intelligence
Intershop
Invoca
KANA, A Verint®
Company
Kony, Inc.
Microsoft Parature
NICE Systems
OpenTrust
RedPoint Global Inc.
Riva CRM Integration
Saleslogix
SAP
Selligent
Sitecore
TeleTech
TouchCommerce
Trustsphere
Upstream Works
Software
UserVoice
Verint® Systems
Xactly Corporation
Yseop
Zoho Corporation
Gartner Customer 360 Summit 2015
Collaborative Buying Process
Gartner events attract powerful and complementary audiences. Symposium/ITxpo
represents the industry’s most senior executive decision-makers – they have budget
authority and seek information on a range of technology solutions. The combination
of a Summit, Symposium/ITxpo sponsorship offers unique access to greater levels
of executives across all stages of the buying and implementation cycles resulting in
a opportunity to influence the collaborative buying process.
40% C-Level
* Job title %’s and
overlap based on 2014
Symposium/ITxpo and
2014 Gartner Customer
360 Summit
13% VPs
25% Directors
14% Managers
Symposium/ITxpo
Gartner Events Portfolio
for Applications
Americas
Digital Workplace Summit
May 18-20, 2015, Orlando, FL
Customer 360 Summit
September 9-11, 2015, San Diego, CA
Application Architecture, Development
& Integration Summit
December 1-3, 2015, Las Vegas, NV
EMEA
Customer 360 Summit
10% C-Level
17% VPs
32% IT Directors
25% Managers
1.
Identification
2.
Evaluation
3.
Shortlist and
RFP Selection
4.
Implementation
Meet a Qualified Audience at both a
Summit & Symposium/ITxpo Event
Application Architecture, Development
& Integration Summit
May 18-19, 2015, London, UK
Customer Strategies & Technologies
Summit
June 10-11, 2015, London, UK
Digital Workplace Summit
September 21-22, 2015, London, UK
Symposium/
ITxpo
Summit
There is only a 3% overlap between Summit
and Symposium/ITxpo attendees
Customer 360 Summit
February 17, 2015, Tokyo, Japan
3%
Enterprise Application & Architecture
Summit
March 9-10, 2015, Tokyo, Japan
Top 10 CIO Technology Priorities in 2015
Top 10 Technology Priorities
APAC
Ranking
Application Architecture, Development
& Integration Summit
July 20-21, 2015, Sydney, Australia
Business intelligence and analytics
1
Infrastructure and data center
2
Cloud
3
Symposium/ITxpo 2015
ERP
4
Applications Marketplace
Mobile
5
May 19-21, Dubai, UAE
Digitalization/Digital Marketing
6
September 28-30, Cape Town, South Africa
Security
7
October 4-8, Orlando, FL
Networking voice and data communications
8
October 14-16, Tokyo, Japan
Customer Relationship Management
9
October 19-22, Sao Paulo, Brazil
Industry specific applications
10
October 26-29, Gold Coast, Australia
Ranking based on how many CIOs cited each as a top 3 new spending priority for 2015.
Source: Gartner EXP (October 2014)
The 2,810 CIOs surveyed represent more than $397 billion in corporate and
public-sector IT budgets in 84 countries.
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Gartner, Inc. or its affliates. For more information, e-mail info@gartner.com or visit gartner.com.
To become a sponsor and for more details, contact:
Christopher Shay • Sales Director • 203 316 6674 • christopher.shay@gartner.com
November 2-5, Goa, India
November 8-12, Barcelona, Spain