Volunteer Manual - Reuben H. Fleet Science Center

2014
Reuben H. Fleet
Science Center
VOLUNTEER
MANUAL]
[
The Reuben H. Fleet Science Center seeks to inspire lifelong learning by
furthering the public understanding and enjoyment of science and
technology.
0
Table of Contents
Welcome…………………………………………………………………………………………………………………….2
General Information…………………………………………………………………………………………………...2
Contacts………………………………………………………………………………………………………………….…..2
The Fleet in a Nutshell…………………………………………………………………………………………………3
Who is Reuben Hollis Fleet?.............................................................................................3
Fleet History……………………………………………………………………………………………………………..4-5
Fleet Volunteer Positions…………………………………………………………………………..…………………6
Volunteer Program Policies…………………………………………………………………………………….7-12
Perks and Benefits………………………………………………………………………………..……………….13-14
Radio Use……………………………………………………………………………………………….……………..15-16
Emergency and Safety Procedures………………………………………………………..……………….17-22
Uniform and Dress Code…………………………………………………………………….………………….23-27
Handbook Acknowledgement…………………………………………………………………………………….28
Museum Terms 101:
An Exhibit is a visitor experience that may take many formats such as a display of objects or
interactive components; it may include graphic panels or multimedia components. A group of
themed exhibits makes up an Exhibition. A Gallery is an exhibition room or space.
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Welcome!
Welcome to the Reuben H. Fleet Science Center Volunteer Program! Thank you for investing
your time here, we appreciate our volunteers! Volunteers play a critical role in the daily
operation here at the Fleet and are a key ingredient towards helping us achieve our Mission
Statement of inspiring lifelong learning in the community. We are sure that your experience as
a volunteer here will be rewarding. This manual will provide you with important information,
please make sure to read it thoroughly before your Orientation and Classroom Training.
General Information
Mission Statement:
The Reuben H. Fleet Science Center seeks to inspire lifelong learning by
furthering the public understanding and enjoyment of science and
technology.
Physical GPS Address: 1875 Space Theater Way
San Diego, Ca. 92101
Mailing Address:
PO Box 33303
San Diego, CA 92163
Telephone:
(619) 238-1233
Website:
www.rhfleet.org
Hours:
We open 365 days a year at 10:00 a.m. (exception: 11:30 a.m. on
Christmas day). Closing times vary—check our website for updates.
Contacts
Volunteer Programs & Training Manager:
Tanja Schroeder/ ext. 835/ tschroeder@rhfleet.org
Museum Ambassador Supervisor:
Sienna Rowden/ ext. 762/ srowden@rhfleet.org
Exhibits Experience Supervisor:
Mary French/ ext. 850/ mfrench@rhfleet.org
Event MOD:
Karla Nafarrate/ ext. 826/ knafarrate@rhfleet.org
Volunteer Program Assistant:
volunteerservices@rhfleet.org
Schedule Change Requests:
MySchedule@rhfleet.org
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The Fleet in a Nutshell
The Reuben H. Fleet Science Center (“the Fleet”) is a nonprofit organization dedicated to
inspiring lifelong learning by furthering the public understanding and enjoyment of science and
technology.
The Fleet is home to the world’s first and Southern California’s only IMAX Dome Theater,
presenting the biggest films on the planet. Its unique configuration wraps the audience in
images and provides the illusion of being suspended in space. Film topics take audiences from
outer space to under water and every place in between, and are generally suitable for all ages.
The Reuben H. Fleet Science Center features more than 100 interactive science exhibits in eight
galleries, as well as major traveling exhibitions.
Who is Reuben Hollis Fleet?
Major Reuben H. Fleet was a pioneer American aviator and earned his pilot’s wings in 1917. He
was commissioned by President Woodrow Wilson to establish the US Air Mail Service, which he
did in two weeks at the age of 33. In 1922, he left the Army and a year later founded
Consolidated Aircraft in New York. In 1935, he relocated to San Diego and during World War II
his business prospered selling seaplanes and Liberator bombers to the US government and its
Allies. Reuben H. Fleet and his family made the essential gift which brought into being this
Science Center and, hence, is the namesake of the Reuben H. Fleet Science Center.
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Fleet History
1957- On March 20th, a group of San Diegans met and proposed building a museum of science
and industry with a planetarium as the major attraction. In August, they formed the San
Diego Hall of Science, which is now known as the San Diego Space and Science
Foundation.
1965- Two employees of General Dynamics, Dr. Edward Creutz (the first director of research
for General Dynamic’s Atomic Division), and James Crooks, Jr. (an electronics engineer
and early Atlas program pioneer) developed and unveiled a model of a planetarium with
a revolutionary new concept for the proposed science museum. Departing from
tradition, the new concept featured a seventy-six foot dome tilted at a twenty-five
degree angle away from the audience. This was to give the illusion of being suspended
in space. In addition to facilitating the sensation of space travel for the planetarium
shows, the tilted dome also served as the screen for a new motion picture system which
was developed for this theater. OMNIMAX (now IMAX) is still the largest motion picture
projection system in the world.
1969- The City and County of San Diego, in a Joint Powers Agreement, established the San
Diego Planetarium Authority to oversee the issuance of $3 million in revenue bonds for
the development of the Planetarium and Exhibits Galleries. In addition, through the
Reuben H. Fleet Foundation and members of the Fleet family, $1 million was provided
for special equipment in the Space Theater and development of exhibits for the
Galleries.
1973- Originally named the Reuben H. Fleet Space Theater and Science Center, the facility
opened to the public on March 10th. This was overseen by the San Diego Space and
Science Foundation.
1997- On February 4th, ground was broken on an expansion to the Fleet Science Center.
1998- The new facility opened in May 1998 and has 95,000 square feet of floor space, more
than twice the size of the original Fleet Science Center. It also included expanded space
for educational services including the Nierman Challenger Learning Center, the Fleet
Inquiry Institute, and a renovated IMAX Dome theater.
2008- The City of San Diego honored the Reuben H. Fleet Science Center as “Recycler of the
Year” in their Waste Reduction and Recycling Awards Program (we also won this award
2009-2010 and the Director’s Recycling Award in 2011).
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Also in 2008, the Dome Theater was remodeled with sharper images and a speciallydesigned surround sound system. The theater was dedicated to Eugene Heikoff and
Marilyn Jacobs Heikoff.
2009- The Reuben H. Fleet Science Center became the first museum in the United States to
offer monthly Spanish-language IMAX film screenings. The new program, “IMAX EN
ESPAÑOL,” made its debut with a screening of WILD OCEAN. The shows take place
during the third Sunday of every month at 4pm.
2010- The Reuben H. Fleet Science Center received a LEED Silver Certification for Existing
Buildings: Operations & Maintenance, from the U.S. Green Building Council through its
efforts to dramatically reduce energy and water consumption. The Fleet now consumes
less energy today than it did prior to its 1998 expansion, which doubled the size of the
facility.
2012- The Heikoff Dome Theater premiered its state-of-the-art, giant dome screen digital
GSX™ system with the show “Black Holes: The Other Side of Infinity.” This technology
allows for a more immersive and pixel-perfect experience on the new NanoSeam™
screen.
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Fleet Volunteer Positions
Museum Ambassador: An integral part of Guest Services, Museum Ambassadors ensure that
guests enjoy their visit and have an excellent overall experience at the Fleet. Ambassadors
welcome and greet visitors, answer visitor questions, collect tickets, monitor theater shows and
galleries, staff the information podium at the entrance, facilitate school groups, and more!
Gallery Facilitator: Assist visitors in Exhibition Galleries with the goal of piquing curiosity,
excitement and interest in our many hands-on exhibits. Gallery facilitators will serve as gallery
monitors, science demonstrators, activity leaders, and much more! Through initiating informal
conversations with visitors with the goal of increasing their understanding and interest of
science, Gallery Facilitators will learn and utilize the inquiry method to engage visitors.
Tinkering Studio Activity Volunteer: Help create an environment where visitors can engage in
extended building, experimenting, and an ever-changing array of fun activities designed to
spark curiosity and foster creative activity. Tinkering Studio Activity volunteers assist in
facilitating playful and inventive activities using science, art and technology.
Education Programs Volunteer: Assist Science Educators with the Fleet’s educational programs
and events. Education Program Volunteers assist educators with workshop activities, materials
preparation and clean-up, and help supervise students. Volunteers ensure that education
program participants have a fun and memorable learning experience.
Event Ambassador: With an ever-changing environment, assist with exciting special events on
an on-call, project-by-project basis. Special events may include: IMAX® film premiers, corporate
events, and donor parties, to name a few. Event Ambassador Volunteers are not assigned a
regular weekly schedule, but are called upon on an as needed basis for special projects.
Department Assistant/Intern: Provide assistance in various departments depending on the
volunteer’s interest and experience. Positions are available in the following departments, but
not limited to: Human Resources, Volunteer Programs, Marketing, Multimedia Services,
Education, Information Systems and Special Events. Volunteers are asked for a minimum
service commitment of six months, and to provide three or more hours of service per week,
weekdays between 9 a.m. and 6 p.m. The Fleet offers a variety of unpaid intern positions for
those interested in honing their skills in a particular area and working toward receiving high
school or college credit for their time. Internship time requirements vary based on department
and can, generally, be coordinated with school requirements.
Camp Counselor: Works directly with students in our camp programs, ensuring that they have a
fun and memorable learning experience. Camp Counselors provide support for our Science
Educators and guidance to our campers. A minimum of three weeklong camps is required, for
either the morning or afternoon shift. Shifts are scheduled Monday-Friday from 8:30-1:00 and
12:00-4:30. Summer Camp Counselors must be available for all five days of their assigned camp
weeks.
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Volunteer Program Policies
Pre-Requisites to Volunteering
Applicants under the age of 18 are required to submit two letters of recommendation.
Applicants 18 years and older are required to submit to a full background check, at no cost to
the individual. Your volunteer position offer is contingent upon the successful completion of a
background check.
Time commitment
 All volunteer positions require a minimum commitment of 6 months or 72 hours; this is
12 hours per month.
 The “Summer Volunteer Crew” has a minimum commitment of 60 hours or 3 months.
 Summer Camp Counselors must complete a minimum of 3 full weeks of camp.
Please note- no service verifications will be provided prior to reaching these commitments
References/ Verification of Hours
You may request a letter of reference from your supervisor or the Volunteer Programs &
Training Manager. The letters will be an honest reflection of your performance.
Your request must be made at least three weeks prior to your deadline.
Summer Crew Volunteers- a minimum of 60 hours must be completed in order to receive a
letter or service verification.
Summer Camp Counselors- a minimum of 3 full weeks of camp must be completed.
All other Volunteers- a minimum of 72 hours must be completed in order to receive a letter or
service verification.
It is important that you plan ahead in order to meet your verification needs!
Status Definitions
Active Status
You are meeting your monthly commitment of volunteer time
Inactive Status
You will be taking a hiatus for a specified amount of time. It is your responsibility to contact us
to have your account set to inactive as well as set back to active within the arranged timeframe
Archived Status
Volunteer term has been ended and the account is archived
*Periodically we will archive any “Active” volunteer records with no recent service. A volunteer
who has been archived has lost volunteer privileges at the Fleet and would have to reapply to
continue volunteering.
Active Volunteers must take at least one shift a month in order to avoid being archived.
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Communication
Most communication with our volunteers regarding special events, updates and opportunities
to volunteer are done through email. Please keep in mind that you will receive weekly
correspondence from the Fleet so please check your email regularly. If you do not have an
email address, it is important that you check with the Volunteer Programs & Training Manager
periodically.
Shift Cancellations
You may cancel your own shifts 5 days prior. Please do this accordingly, so that someone else
may sign up for your shift. If you need to cancel with less than a 5 day notice, please email
MySchedule@rhfleet.org.
If you are notifying us less than 24 hours from your shift, please call the MOD (Manager on
Duty) line immediately at (619) 238-1233 ext. 826.
Department Assistants/Interns- contact your supervisor directly. Reporting absenteeism allows
us to rearrange plans as necessary and lets us know that you’re okay!
Failure to properly cancel or change a shift:
1st offense: Written Warning- via email
2nd offense: Reminder/ Warning– via email
3rd offense: Account frozen for one month, suspension from volunteer benefits.
*Please note that if shift cancelations are a continuous habit your volunteer role will be brought
into question*
No Show
If you fail to attend a scheduled shift (without properly cancelling it), it could lead to
termination of your volunteer role!
1st offense: Written Warning– via email
2nd offense: Final Written Warning and removal from regular scheduled shift (if
applicable)
3rd offense: Account will be archived and you will be notified via mail
Cross-Training
Once you have completed 3 months or 36 hours of service, you may request to cross train in
another department. In most cases, cross training may require an interview and further
training.
Once cross-trained, you can still continue to also volunteer under your prior assignment as well.
Record Keeping
Please sign in and out each time you volunteer, also make sure to specifically select for which
assignment you are volunteering (if applicable). It is important for us to know who is in the
building at all times, in case of an emergency or evacuation. Volunteer hours are also reported
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monthly and are an important part of our grant-writing process. We also want to be sure to
recognize you for the hours you volunteer.
Uniform Policy
All volunteers must present a professional image while on duty at the Fleet. Visible tattoos and
facial/body piercings are not permitted (other than ear lobes; maximum two per ear). Closed
toed shoes and shirts neatly tucked in are a must!
Volunteers who do not arrive in appropriate attire will be sent home.
See “Uniform, Dress Code and Grooming Standards” section for complete details.
Fleet Name Badges
All volunteers and interns must wear their Fleet name badge while on duty. If you cannot find
your name badge please wear the generic “Volunteer” badge available at the Volunteer Station.
If you lose your name badge, please see the Volunteer Programs & Training Manager to place
an order for a new one.
Resignation
If you need to resign from your position, please let the Volunteer Programs & Training Manager
know as soon as possible. We appreciate the time and talent you dedicate to the Fleet and
understand that sometimes circumstances may require volunteers and interns to leave.
Dismissal
All volunteer and intern assignments are at-will and can be terminated.
Behavior and Conduct
Types of behavior and conduct that the Fleet considers inappropriate and which may lead to
disciplinary action are identified below. These are listed to promote understanding of what is
considered unacceptable conduct and to encourage consistent action by the Fleet in the event
of violations. It is impossible, however, to provide an exhaustive list of all types of conduct that
may result in disciplinary action. Therefore, the following contains only some examples of
conduct that may lead to the imposition of discipline, up to and including dismissal.
 Excessive absenteeism or tardiness
 Volunteer assignment abandonment
 Theft
 Use or possession of controlled drug(s) or alcohol (except at an officially authorized
social event if you are of age) while on Fleet premises, while on duty, or reporting to
work under the influence of alcohol or any unlawful drugs
 Failure to observe safety regulations; carelessness or negligence while performing
duties
 Failure to perform work or job assignments satisfactorily and efficiently
 Malicious or willful destruction or damage to the property of the Fleet, another
volunteer, employee, patron, or any other visitor to our facility
 Unlawful harassment, including sexual harassment, of another volunteer, employee,
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visitor, or any other visitor to our facility
Fighting or provoking a fight on Fleet premises
Violent acts of any kind or any threats of violence (real or perceived)
Insubordination
Divulging or using confidential company information
Refusal to do an assigned job or perform work in the manner described by the Fleet
Science Center
Disrespect or discourtesy to supervisors, patrons, fellow volunteers, or employees
Falsifying, altering, or destroying any company records, including volunteer timesheets
Harassment
The Reuben H. Fleet Science Center is committed to maintaining a workplace free of any form
of sexual, racial, or religious harassment or intimidation from any Fleet employee or volunteer,
including supervisors or non-employee work contacts. Any form of sexual, racial, or religious
harassment is unacceptable behavior in the workplace and is subject to appropriate disciplinary
action. Harassment includes, but may not be limited to, conduct that involves unwelcome and
unsolicited advances, requests, remarks, or discriminatory tormenting based on gender, race,
religion, sexual orientation, age, marital status, gender identification, veteran status, or any
other characteristic protected under local, state, or federal law. In particular, harassment
occurs if: a) submission to such conduct is an explicit or implicit condition of employment; b)
submission to or rejection of such conduct is used as the basis for employment or other
personnel decisions affecting the recipient of the behavior; c) such conduct has the purpose or
the effect of unreasonable interference with the recipient’s work performance or creating an
intimidating, hostile, or offensive work environment.
Each member of management is responsible for creating an atmosphere free of discrimination
and harassment. You are responsible for respecting the rights of your co-workers and reporting
incidents that you perceive as harassing. You also have the right to be respected. If you
experience work-related harassment, or believe you have been treated in an unlawful,
discriminatory manner, promptly report the incident to your supervisor, the Volunteer
Programs & Training Manager or the Director of Human Resources.
The Fleet also prohibits any form of retaliation against any employee or volunteer who, in good
faith, reports an incident of harassment, or aids in the investigation of a complaint.
Computer Use
Computers are provided in some assignments. Each department will have a different policy on
checking personal email during volunteering hours, so please check with your supervisor. Please
note that all social networking sites are blocked and cannot be accessed through a Fleet
Computer.
Neither the internet service nor email system may be used for transmitting, retrieving or
storage of any communications of a discriminatory or harassing nature, or which are derogatory
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to any individual or group, or which are obscene or x-rated communications or are of a
defamatory nature, or for any other purpose which is illegal, against company policy, or
contrary to the Fleets interest. Any volunteer or intern found to be purposefully viewing,
retrieving, or downloading any materials that fall under any of these criteria will be dismissed.
Parking
Volunteers can park in the lot south of the Reuben H. Fleet Science Center. This is a citypatrolled lot and volunteers and interns may receive a parking citation if not parked legally.
Please be advised that every Tuesday some of the museums in the park are free to the public.
This creates a shortage of available parking. If you are scheduled to volunteer on a Tuesday,
allow extra time for parking. Please be careful when walking to your vehicle, especially after
dark. If you would like an escort, Fleet staff persons can walk you to your car. Don’t hesitate to
ask! Theft and vandalism have occurred (even during the day) in these city parking areas. Please
lock your car and don't leave valuables in sight.
It is not an excuse to miss a shift because of parking! Please give yourself plenty of time to
find a spot.
Personal Belongings
Volunteers are discouraged from bringing valuables into the Fleet Science Center. The Fleet is
not responsible for loss or damage of personal property. Shared lockers for storage of personal
items are available at the Volunteer Station. Locks are not provided; you can bring your own
lock to use on an empty locker, for the duration of your shift. There are also public lockers
(with locks and keys) available in the T3 hallway; they cost 75¢.
Cell Phones- No cell phones are allowed on the floor!
Please do not make phone calls, text, or use your cell phone during your volunteer shift. If you
need to use your phone, ask for a break or wait until the end of your shift. Please head to the
back offices or outside the building for cell phone use, as to not be in the eye of our visitors.
Volunteers seen using their cell phones on the Museum Floor will have to check them in to
the MOD office at the start of their future shifts.
Food/Drink Policy
There is no food, drinks, or gum allowed on the floor or in the classrooms, except for bottled
water with a lid.
Breaks
You are allowed a 15 minute break for every four hour shift you volunteer.
If you are signed up for a “double shift” you must take a 30 minute lunch break as well as a 15
minute break.
Please check with your supervisor before stepping away from your station for a break.
The volunteer and employee break room, the “Green Room,” is located on the basement level.
To get there, turn right as you exit the staff elevator and follow the signs along the walls.
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Media
All media inquiries, whether in person, on the phone, or in writing, must be forwarded to the
Public Relations Manager. Contact your supervisor immediately if the press is on site or
contacting staff or volunteers/interns for statements. They will forward this information onto
the PR Manager. Volunteers/interns must not make statements to the press without the
knowledge/permission of the PR Manager or Executive Director.
Safety
The Reuben H Fleet Science Center is committed to providing a safe and healthy working
environment. The safety and health of Fleet guests, volunteers and employees are of primary
importance. In this regard, we make every effort to comply with all relevant federal and state
occupational health and safety laws. In line with our commitment to safety and health in the
workplace, the Fleet has established an active and ongoing Safety Program.
Responsibilities of all volunteers, just as for employees, are:
 Exercising maximum care and good judgment at all times to prevent accidents and
injuries
 Reporting to supervisors all injuries and seeking first aid for all injuries
 Reporting unsafe conditions, equipment, or practices to supervisors
 Observing all safety rules and regulations at all times
 Exercising maximum care and good judgment in the event of an injury or illness of a
visitor or fellow volunteer; and, informing your supervisor or the Manager on Duty
immediately in the event of an injury to a visitor or fellow volunteer
No job or activity in the Fleet Science Center is so important that it cannot and should not be
done safely—free from injury to visitors, volunteers and employees. Safety and prevention of
accidents is everyone’s responsibility. If you are not sure how to do something, then STOP and
ask a supervisor! If you think that an injury may occur from doing something, then STOP and
ask a supervisor!
Exercise maximum care and good judgment at all times to prevent accidents and
injuries. Unsafe acts—such as, but not limited to, doing something without required safety
equipment or acts of horseplay—are prohibited.
Remember, safety is everyone’s responsibility, including yours as a volunteer.
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Volunteer Perks and Benefits!
To thank our volunteers for their time and commitment the Fleet has created a few perks for
you to enjoy:
Discounts
Galileo’s Café: Galileo’s Café offers an appealing menu with affordable discounted prices for
Volunteers and Staff.
North Star Science Store: 30% off any item with the RHFleet logo, 20% off of everything else.
Keep your eyes out for our 40% off Employee and Volunteer appreciation sales that occur
throughout the year!
Membership Discounts: Great discounts available for membership packages. You can inquire at
the Membership Desk.
Fleet Events: Receive discounts on tickets for Fleet events such as “Science on the Rocks”
Fleet Bucks
Fleet Bucks are our way of saying “Thanks” to volunteers and staff members who go above and
beyond their normal job duties to provide an outstanding experience for our visitors or other
staff members. You can redeem your Fleet Bucks at Galileo’s Café or the North Star Science
Store towards payment of your purchase. Each Fleet Buck is valued at $1.
Gallery and Theater Show Admission
You receive free admission to our Galleries and Theater Shows on days when you are on shift.
However, when you are not on shift we ask that you please purchase admission or use the Fleet
comp passes you have earned.
Fleet Activities
Volunteers are invited to participate in our spontaneous Fleet activities including but not
limited to BBQ’s, Ice Cream Socials, or Pizza Parties when they are held on the day of your shift.
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Perks Exclusive to Volunteers meeting a 12 hour minimum monthly commitment:
Fleet Activities
Receive invitations to Fleet events including, but not limited to: The Fleet Holiday Party, Spring
or Summer event, DVD nights on the Dome, Exhibit and Theater Show premiers.
Look out for these special invitations in your inbox!
Pass Program
 Volunteers who complete 12 hours each month can earn 2 Fleet passes valued at $17.95
each.
 Volunteers with a lifetime total over 72 hours can earn 4 Fleet passes valued at $17.95
each month that they complete 12 hours.
Please request your passes from the receptionist during business hours, M-F 8:30 a.m. - 4:30
p.m. You may request passes during evening and weekend hours by filling out a request form
found at the Volunteer Station. These tickets will be placed at Will Call and are usually available
the following week.
Please request your passes on a monthly basis as it is not guaranteed that you will be able to
collect previous month’s passes at a later date.
Volunteer Celebrations
Each spring, the Fleet hosts a special event to recognize the contributions of our volunteers.
The Edwin Ogren Volunteers & Intern of the Year, named after a former Fleet volunteer, are
awarded to recognize those volunteers and interns who have made a significant contribution to
the Fleet during the calendar year.
Adult Volunteer of the Year: Our 2013 honoree is Steve Drew, Tinkering Assistant, Nano
Demonstrator, Education Programs Volunteer and more!
Youth Volunteer of the Year:
Our 2013 honoree is Daniel Yampolsky, Museum Ambassador!
Intern of the Year:
Our 2013 honoree is Guillermo Leetonway, Museum Ambassador!
Service Milestones pins are also awarded. Milestone updates can be checked at the volunteer
station.
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Radio Use
Several frontline positions require the use of a radio as a means of communication. It is
necessary to recognize and use the following codes:
Radio Channels:
1 - General staff—Frontline staff, Receptionist, School Check-in, MOD, Exhibits, etc.
2 - Custodial staff
3 - Special Events staff
4 - Engineering staff
5 - I.S. staff
6 - Spare—to take longer conversations off the main channel
Radio Codes:
Code 1- Life Threatening Emergency
Immediate MOD response required. Emergency situations such as “life
threatening” medical emergencies, civil disturbances, bombs, robbery, or a
natural disaster.
Code 2- Non- Life Threatening Emergency
Immediate MOD response required. Emergency situations such as minor medical
emergencies where the first aid kit is needed.
Code 3 - Customer service issue
Any customer service issue that requires the attention of your supervisor or an
MOD. Please call for help when in doubt!
Code 4 - Money related issues, change, passports or day passes, etc.
Only used by staff who handle money.
Code 4 AT - the armored truck is here to pick up deposits
Only called by staff at the ticket counter if MOD is not present.
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Code Little Dipper - Child looking for lost parent
In this situation, please keep the child at your side until an MOD arrives!
Code Big Dipper - Parent looking for lost child
In this situation, please keep the parent at your side until an MOD arrives!
Code X– Theater Voucher Exchange
To be called by the Museum Ambassador who is opening a show when a visitor
forgets to exchange their voucher at the ticket counter.
Always get clearance from ticket counter that it is OK to let the visitors into the
theater and hold on to the voucher- it needs to be turned in to the Ticket
Counter for record keeping!
Codes for Channel 2
Code V - Vomit
Sometimes it happens. Please monitor the area to prevent someone from
walking through it until the custodian arrives.
Code P- “Accident”
Sometimes this happens too! Please monitor the area to prevent someone from
slipping through it until the custodian arrives.
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Emergency and Safety Procedures
Be knowledgeable of safety and emergency procedures and keep supervisor informed of safety
concerns.
First Aid and Medical Emergencies
These are guidelines for handling medical emergencies ranging from minor to serious injuries.
Minor Incidents-
Those which can be handled by basic first aid procedures and do
not require immediate additional medical treatment or
transportation.
 Volunteers need to ask injured individual if they need any
first aid supplies, i.e. Band-Aids, ice packs, and antiseptic
wipe and call the MOD to report a Code 2. A Basic first aid
kit is located at the front ticket counter and in the Human
Resources Department.
Non-Life Threatening-
Those which require immediate medical attention, beyond first
aid, which can be provided at the Fleet Science Center. These
injuries do not usually require ambulance transportation. (i.e.
ankle sprains, broken finger)
 Volunteers should call a Code 2 for the MOD to come and
help the visitors.
Serious/ Life Threatening Injuries/IllnessThese injuries require immediate ambulance transportation to a
medical facility. This section includes, but is not limited to, all
individuals with chest pains, breathing difficulties, severe bone
breaks, back injuries, severe cuts with uncontrollable bleeding,
unconscious person, severe head injury, or any other injury or
illness that which may cause the individual to lose consciousness
or experience cardiac arrest while in transit to a medical facility.
 DO NOT MOVE the injured individual unless their life is in
danger at that location. Please call a Code 1 immediately
so that the MOD can take action as needed.
Earthquakes-
During an Earthquake, take cover under a heavy desk, table,
bench, doorway (in a structural wall), halls, or against inside walls.
Stay away from glass. STAY CALM!
 Listen for further directions regarding possible evacuation.
 Read
below
for
evacuation
procedures
and
responsibilities.
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Emergency Evacuation Procedures
Museum Ambassadors & Gallery Facilitators – Zone P1
1. Ensure your radio is on channel 1 for further instructions.
2. Begin evacuating patrons from galleries, restrooms, elevators, T3 area and Theater if
assistance is required.
3. Direct visitors to the Park Blvd. side of the fountain for further instruction.
4. Evacuate and post outside to prevent re-entry of visitors, staying a safe distance from
the building.
Theater Ambassadors – Zone P2
1. Ensure your radio is on channel 1 for further instructions.
2. Communicate with the Console Operator on the plan of action. This position should take
the lead in the evacuation.
3. Evacuate the Theater.
4. Direct visitors to the Park Blvd. side of the fountain for further instruction.
5. Once the Theater is clear of patrons, communicate to the MOD that the Theater has
been evacuated.
6. Evacuate and post outside to prevent re-entry of visitors, staying a safe distance from
the building.
Cashiers – Zone P4
1. Secure registers and cash drawers.
2. Obtain the two emergency kits from the cabinet inside the ticketing area. The kits
should contain: flashlights, medical supplies, pens, comp passes, emergency manual and
a current floor staff schedule. Also take the bullhorn for MOD use.
3. Ensure that at least one cashier has a radio (on channel 1).
4. If it is dark outside, each cashier must have a flashlight.
5. Evacuate visitors from the Rotunda and area Restrooms.
6. Direct visitors to the Park Blvd. side of the fountain.
7. Evacuate and assist with visitors at the designated meeting area.
8. Once at the meeting area, organize the evacuated visitors into two groups for
processing of Passes and Refunds.
(Each group will have an emergency kit with the necessary items.)
Store and Café – Zone P5
1. Secure registers and cash drawers.
2. Café Staff should turn off all heating equipment (ovens, toaster, pizza display, pretzel
display, etc.).
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3. Evacuate all visitors in the immediate area, directing them to the Park Blvd. side of the
fountain for further instructions.
4. Evacuate and assist as needed in the designated meeting area.
Manager on Duty
1. Ensure that the evacuation process is underway.
2. Determine location or cause of alarm.
3. If it is a life threatening emergency, call 911. Provide your name, our address (1875
Space Theater Way) and any pertinent information requested by the operator.
4. Do an “ALL CALL” announcement from the designated station.
“May I have your attention please? This is not a drill, this is an actual emergency. You
must evacuate the building immediately. Please proceed to the nearest emergency exit.
Do not use the elevators.”
Repeat announcement.
5. Physically reach Store and Café to ensure the areas have been evacuated.
6. Evacuate to the designated area and do a roll call on channel 1. Call each “P” zone and
each “S” zone, and wait for each zone to respond.
7. Contact ADT at (888-238-2666) to ensure they received the alarm. You will need the
password.
8. Ensure that evacuated visitors are being helped with refunds or comp passes.
9. Greet Emergency Personnel (EP):
 Designate another Manager or Lead to monitor rear entrance/ parking lot
(with radio on channel 1).
 Receive EP and establish communication.
 Inform EP of the floor and location of the emergency.
 Remain in contact with EP until they approve re-entry.
10. If approval to re-enter is given by EP or an Executive:


Staff must enter prior to patrons and return to their post.
On weekends, holidays and during extended hours, use the card in the
emergency kit to contact Dave McGrew, Craig Blower and Allen Lamb if they
are not already present.
 Resolve details of re-entry as needed.
 Work with the Console Operator and the Projectionist to resume IMAX
functions.
 Confirm that all normal building operations are restored.
11. If approval to re-enter is not given by EP (ex: power not restored):


Confirm that evacuated patrons are receiving comps or refunds.
On weekends, holidays and during extended hours, use the card in the
emergency kit to contact Dave McGrew, Craig Blower and Allen Lamb if they
are not already present.
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

Follow instructions from Emergency Personnel (ex: contact the Gas
Company).
After all visitors have been helped, obtain the clock out sheet for hourly staff
from the emergency kit to indicate their time of departure, with signature.
Rationale:
To ensure that each and every employee, volunteer, vendor and visitor have evacuated the
building in the case of an emergency. To make reasonable accommodations and preparations
to promote the timely exiting of all occupants to a safe meeting place.
Procedure:
When the Emergency Alarm sounds:








Do not panic. Stay calm and proceed to the nearest emergency exit (unless you have
been assigned other emergency duties in advance). In the case of an earthquake, drop,
take cover and hold on. You should exit only when the shaking has stopped.
Take your purse and/or wallet with your ID. Do not try to secure any other personal
items.
Do not shut-off any lights. Leave all doors unlocked and closed as you exit. Most doors
have a fire rating that will assist in slowing the spread of a fire.
Do not use the elevators. The folding pocket doors (where applicable) will automatically
close-off access to the elevators. If you are in an area where the folding doors are in the
evacuation route, push the green button to open doors. Use caution when opening any
door during an emergency.
Once you have exited the building, proceed to the Park Blvd. side of the fountain.
Remember to stay a safe distance from the building (more than 15 feet). Be aware of
emergency vehicles and other traffic.
As soon as possible, each Zone Coordinator will take a roll call. If anyone is missing, the
Zone Coordinator should notify the MOD directly or by radio.
Only Senior Staff and the MOD should communicate with emergency personnel.
Everyone else should remain in the designated meeting area.
Once the okay is given by emergency personnel, Senior Staff or the MOD will allow reentry. Employees should enter prior to the visitors. The MOD will announce when it is
okay for the public to re-enter the building.
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The following Zone Coordinators are responsible for sweeping the assigned area in the case of
an emergency. Each coordinator should have a radio set to channel 1.
Emergency Evacuation Zones
Second floor – Zone S-1
Craig Blower, Andrea Decker and Paul Siboroski will be responsible for sweeping the following
areas:
1.
2.
3.
4.
5.
6.
HR and Accounting
Exhibits Office and work area
Executive area
Marketing
Conference Room and Board Room
Restrooms and Mailroom
Reception Area – Zone S-2
Marcella Osman-Hernandez and Debbie Lowery-Cunning will be responsible for sweeping the
following areas:
1.
2.
3.
4.
Reception area and Group Check-in Office
Client Services Office
Community Forum (and Kitchenette)
Staff elevator and Locker Room
Education Area – Zone S-3
Kris Mooney, Lucia Acosta, Valerie MacPhee will be responsible for sweeping the following
areas:
1.
2.
3.
4.
Education Offices
Learning Labs
Restrooms
Challenger Center (roll call only, do not sweep)
Basement level – Zone S-4
Dave Miller and Erik Remington will be responsible for sweeping the following areas:
1.
2.
3.
4.
Asst. Café Manager’s Office
Café Warehouse
Store Manager’s Office and outer office (Retail Coordinator)
Store Warehouse
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5. Staff Restrooms
Basement level – Zone S-5
Dave McGrew and Joe Clifford will be responsible for sweeping the following areas:
1.
2.
3.
4.
5.
Engineering Offices
Loading dock area and hallway
Break room and surrounding area
Work areas (woodshop and surrounding areas)
Exhibits Workshop
Basement level – Zone S-6
Allen Lamb and Mike Lawrence (or Projectionist) will be responsible for sweeping the following
areas:
1.
2.
3.
4.
IS Department
Projectionist Office
Audio/visual Offices
Multimedia Manager’s Office and outer work areas
Custodial Office – Zone S-7
John Taylor or staff member will be responsible for sweeping the following areas:
1. Custodial Office
2. Tinkering Studio
There are designated evacuation stations in the staff areas with the following items:
1.
2.
3.
4.
Flashlight
Emergency procedures
List of employees in each evacuation zone
Clipboard and pen
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UNIFORM, DRESS CODE AND GROOMING STANDARDS
The Reuben H. Fleet Science Center considers it very important that you are well groomed,
neat, and dressed appropriately for your volunteer function in order to promote a positive,
professional, and identifiable image to our visitors, business associates, and vendors.
Appropriate dress, grooming, and good hygiene are a requirement of your service with the
Science Center.
The Fleet reserves the right to modify and update these uniform, dress codes and grooming
standards at any time and for any reason as needed for business purposes, and Fleet
management is the sole decision maker as to what is considered professional and/or
unprofessional.
The Fleet also reserves the right to send any volunteer home who is not properly dressed to
fulfill their volunteer duties in a safe and professional manner.
The following uniform and/or dress code, and grooming rules and regulations must be followed
at all times for the following positions while volunteering unless otherwise authorized by your
supervisor.
Department Assistants/ Interns should consult with their department supervisors to specify an
appropriate dress code if no uniform is required for such position.
If you are interested in purchasing a Fleet Fleece jacket, they are $25 and available in HR.
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CLOTHING:
ITEM(S):
PRESENTATION:
Shirt
Official Fleet Logo Shirt
Must be tucked in at all times.
Undergarment sleeves must not
be exposed.
Must be pressed and in good
repair.
No stains, holes, rips, etc.
Must be sized and fitted
correctly - no baggy or tight
shirts.
If a long sleeve shirt is worn
underneath it must be white.
PANTS/SHORTS/CAPRIS/SKIRTS Khaki Pants (Museum
Ambassadors, Tinkering Studio
Volunteers and Gallery
Facilitators)
Jeans (Education Programs
Volunteers)
Must be pressed and in good
repair. No stains, holes, rips, etc.
Belt must be worn when belt
loops are present
Must be sized and fitted
correctly - no baggy or tight
pants.
Shorts and Skirts must be no
more than two inches above
knee.
HOSIERY
Socks and Nylons
Color should coordinate with
clothing apparel.
SHOES
Dress, Casual & Athletic Shoes
Must be closed-toed. Color
should coordinate with clothing
apparel. Heel height should be
appropriate for job function.
OUTERWEAR
Navy Blue or Black Jackets or
Sweaters Front Zipper or
Buttons.
Must be solid color.
Must be sized and fitted
correctly - no baggy or tight
Official Fleet Logo, Black or Red jackets.
Fleece Zipper Jacket (for
Must be pressed and in good
purchase at HR $25)
repair. No stains, rips, holes, etc.
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ACCESSORIES:
ITEM(S):
PRESENTATION:
HATS & HEADWEAR
JEWELRY
Not permitted (except per health
regulations for Café).
Rings
Bracelets
Necklaces
Facial Piercing Jewelry (nose, lip,
cheek, etc.)
Ear Rings
Ear Spacers (Plugs)
No more than one ring per hand.
No more than one bracelet per
wrist.
No more than one necklace.
Facial piercing jewelry not
permitted.
No more than two earrings per ear.
Must be solid. No holes or graphics
allowed.
BELTS
Must be a solid color - no prints or
graphics. Color should coordinate
with clothing apparel. Buckle must
be plain and may not be oversized.
SCARVES
Not permitted.
PINS & BUTTONS
Approved Pins & Buttons
Pins may be placed on lanyard - may
not obscure ID badge photo or
name. Must not pose a safety
hazard. Must have prior Volunteer
Service and/or department manager
approval. Approval will not be given
to buttons that are discriminatory,
offensive or unprofessional.
ID BADGE
Fleet Photo ID Badge - Clip-on
Fleet Photo ID Badge - Lanyard
Must be worn on right collar.
Must be worn around neck.
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LANYARDS
Official Blue Fleet Lanyard
Fleet Promotional or Recognition
Lanyards
Non-Fleet Lanyards
Must be worn around neck.
Must be worn around neck.
Must have prior Volunteer Service
and/or department manager
approval.
CELL PHONES & PAGERS
Not permitted to be worn unless
issued for Fleet business.
PACKS, PURSES & BAGS
Not permitted.
SUNGLASSES
Not permitted.
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GROOMING:
ITEM(S):
PRESENTATION:
HAIR
FACIAL HAIR
Neat and clean; no extreme hair styles
(Mohawks, extreme spikes, carve-outs, etc.)
Length/Style must not obscure face, uniform
logo or name badge. Dyed/Highlighted hair color
should be widely accepted as a natural color.
Shaggy and un-kept hair is not permissible
regardless of length.
Clean Shaven
Beards
Goatees, Van Dykes, etc.
Mustaches
Sideburns
MAKE-UP
Neatly trimmed and must not extend below
earlobe.
Please be conservative in your make-up choices
and application.
FRAGRANCE
Cologne, Perfume, etc.
We ask that you use good judgment with
application.
FINGERNAILS
Natural & Artificial
Must be kept clean (except when task does not
allow). Must be well kept and trimmed and not
be excessive in length. Nail polish should be wellmaintained and professional in appearance.
PERSONAL HYGIENE
Personal hygiene is an important part of a
professional appearance and image. Please
maintain good personal hygiene while working.
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