First-Class - Hotel Business

First-Class
Comfort 2014
Cover picture provided by White Knight Laundry Services
from the publishers of Hotel Business
09
07
04
B
eds tend
to form the
main focus
in most
hotel bedrooms,
and there is a lot
of criteria to meet
when it comes to
creating the perfect
night’s sleep. From the size of the
bed and the mattress on it, to the
soft crisp sheets you dress it with, it’s
one of the most critiqued parts of a
hotel and everyone has an opinion. In
fact, there is a famous fairytale that
springs to mind, the one where a little
girl tries every bed until she finds the
one that is “just right”. In this issue’s
supplement, we take a closer look at
two of the key necessities needed to
create the perfect sleep environment
that’s “just right” for your guests.
As we take you through the latest
need-to-know mattress and linen
news, technological advances, product
launches and more, we kick things
off on page 6 with what’s new in the
industry. Bed manufacturer, Hypnos
identifies a hotelier’s need to utilise
bedroom space in the best possible
way, so page 7 gives us a glimpse of its
latest range of handmade sofa beds.
Mattress Man reveals the latest
in pocket sprung action on page
9 and linen supplier, Johnsons
Stalbridge demostrates how you can
meet consumer needs with its latest
Egyptian cotton bed linen range on
page 13.
We hope you find this supplement
useful,
Contents
04 WHAT’S NEW?
The latest news and developments
10
to sweep the industry
07 HYPNOS
Consider installing a sofa bed
09 SPOTLIGHT ON MATTRESSMAN
Check out the latest luxurious
Pocket Range mattresses
10 LINEN CONNECT
Since 1968 suppliers of bed linen
12
11 WHITE KNIGHT
LAUNDRY SERVICES
Look after your linen
12 MILLBROOK BEDS
Handcrafted pocket spring collection
13 JOHNSONS STALBRIDGE
Consumer needs are met with
13
new lines
14 NATURALMAT
Organic mattresses
Sarah-Jane Lampe
News and Features Writer
Hotel Business
@hotel_business
15 KARCHER CLEANS UP
Advice on removing stubborn
mattress stains
www.hotel-magazine.co.uk
3
news
What’s New?
Get to grips with the latest mattresses and newest
linens to hit the market, designed to keep your guests
cosy all year round
An Industry Snapshot
Robert LancasterGaye, managing
director of
TradeLinens Ltd
gives us an exclusive
insight into his
working day
Describe TradeLinens
in 50 words:
Tradelinens has been supplying fiveand four-star hotels for more than 40
years with beautiful quality bed linen,
table linen, towels and bath robes.
The company is run by people who
have a passion both for textiles and the
hotel industry.
Describe your job
role in 100 words:
Spotlight on: Majestic
International purveyors of luxury bed linen, pillows, quilts,
bathrobes and towels
For more than 35 years Majestic has pioneered the way in producing a high quality
and diverse range of professional textile products. The core values of delivering
brilliant quality, value for money and customer care are built on strong foundations.
This has seen them achieve an impressive client list that includes some of the major
cruise liners, fashion houses, hotels, hair salons and spa brands worldwide.
The comprehensive spa/salon range is complimented by an extensive bed linen
range. The two bed linen ranges accommodate all budgets and requirements, with
the luxurious yet hard wearing Percale linen and practical standard poly cotton being
available in a wide range of sizes and colours. Majestic’s stringent manufacturing
processes ensure the bed linen retains its shape, colour and feel making it a great
long-term investment for any business. The ideal accompaniment to this is the
Majestic quilts and pillows. Majestic offers an easy care hollow fibre pillow and a
luxury memory foam pillow to provide brilliant guest comfort with options to further
enhance the longevity with a quality pillow protector. The ultra light hollow fibre quilts
are available in sizes single-king in two weights, 4.5 tog and 13.5 tog.
Contact: +44 (0)121 7720936/ +44 (0)121 7739091,
email info@majestictowels.co.uk or visit www.majestictowels.co.uk
“A mattress that is too soft forces the spine into a
hammock-like position, whereas one that is too firm puts
the spine at an awkward angle, creates uncomfortable
pressure points and inhibits circulation”
The ATHENA is a high quality mattress, naturally
filled using natural fibres, and combined to create
a sumptuously comfortable bed. Super-soft wool,
horsehair, and coir are hand-teased to open out the
fibres and lay over either pocket or open coil for
optimal full-body support. Each natural mattress is
generously upholstered with a luxury cover, handstitched and embroidered with the 1907 name.
www.1907beds.co.uk
A bed may have deteriorated by as much as
from its ‘as new’ state after 10 years - Research by the
Furniture Industry Research Association, 2011
4
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70%
My job is fantastically wide ranging and
encompasses everything from providing
quotations to hotel clients, to visiting
textile factories around the world. The
most important part of my job entails
understanding the exact requirements
of each hotel and its individual needs
or wants. Therefore, face-to-face
meetings are vital to discuss the details
in depth; as we always strive to deliver
the precise supplies that a client is
looking for, but within the tricky bounds
of what is available or affordable. My
many years in the business enable me
to truly appreciate the different levels of
quality and finish that can be found –
and effectively produce what is needed.
5. What are the five
most popular materials
requested by hoteliers?
■
■
■
■
■
Cotton bed linen in various qualities
Natural fillings in duvets and pillows
Cotton towelling produced in Turkey
Mercerised cotton damask table linen
Luxury towelling for bath robes
4. The names of the
last four hotels your
company supplied?
■
■
■
■
Claridges
The Connaught
The Goring
Babbington House
3. Your three most
requested items?
■ Pillow cases
■ Sheets
■ Duvet covers
2. Two linen trends for
2014?
■ A continuing increase in the
appreciation of better qualities.
■ The re-appearance of pure linen.
1. What's your number one
best selling linen product?
■ White Oxford pillowcases
news
Give Your Guests the Deepest Sleep Possible
DUXIANA targets hotels with beds built for deeper sleep
DUXIANA, the luxury bed maker from Sweden is targeting high-end hotels with a range of beds
that can offer their guests up to 10 per cent more deep sleep.
At its four Hotel DUXIANA hotels in Sweden and China, the company has created a
personalised hotel concept centred on the premise of sleep without compromise.
By combining research and precision engineering with quality materials and craftsmanship,
DUXIANA has blended the science of sleep with advanced Swedish technology and design. The
result is the DUX bed, the ultimate bed for rest and recovery, ensuring that when your guests
awake they are fully refreshed and ready for the day ahead.
DUX beds are based on rigorous scientific research and continual testing to optimise the
balance between comfort and support.
In sleep quality tests, scientists recorded electrical brain activity via EEG readings when
sleeping on a DUX bed and comparable models. Those in a DUX bed reached deep sleep faster
and remained there for approximately an extra hour longer each night.
DUX beds are crafted from materials including a steel wire system with twice as many springs
as a normal bed, northern pines, natural latex foam and organic cotton with a high thread count.
The DUXIANA range offers a variety of features that can be personalised for individual body
shapes and preferences, including lumbar support systems, fully adjustable beds and personal
comfort zone systems.
Contact: www.duxiana.com/uk
Tuck Top Valance
Designed for Speed
Luxury linen specialist The Fine Cotton
Company has come up with an innovative
solution to help hotel owners overcome
the challenge of removing bed valances
for laundering.
The company’s new Tuck Top
Valance enables one person to change
the valance without lifting the mattress,
speeding up linen changes and making
it easier for hotels to maintain high
standards of cleanliness and keep dust to
a minimum.
In tests, the Tuck Top Valance took
less than one minute to fit and 15
seconds to remove compared to a normal
valance, which usually takes two people
and up to 20 minutes to change as the
mattress has to be lifted.
The special design, which has a
patent pending, features a bed-skirt
valance with a fabric panel that tucks in
between the mattress and bed base.
The weight of the mattress holds the
valance in place. It has the appearance
of the normal valance but just without the
back strain.
Available in 200 thread count organic
cotton percale from stock, the Tuck Top
Valance can also be made to order in
bespoke fabrics and colours to coordinate with hotel bedroom interiors.
Contact: Call 0207 443 9550, or email
hotels@thefinecottoncompany.com,
www.thefinecottoncompany.com
“The first three hours of sleep have the deepest
stages of sleep (Slow Wave Sleep). Later on in the
night we have more of the sleep stage with vivid dreams
(Rapid Eye Movement Sleep, REM sleep)”
The Sleep Health Foundation
Expand Your Range with a Hypnos Sofa Bed
Hypnos gives guests a good night’s sleep with superior sofa bed range
British luxury bed
manufacturer,
Hypnos also
a proud Royal
Warrant holder, has
been designing
and making
bespoke beds and
mattresses by hand
for more than 100
years. In response
to a growing
demand from the hospitality sector, Hypnos has now introduced a number of new
additions to its existing portfolio of handmade sofa beds.
The additions offer hoteliers an exciting choice of attractive and functional
designer sofa beds, each with special styling and detailing, providing comfort,
durability and quality.
Hypnos’ sofa bed collection offers hoteliers and hospitality providers a quality, yet
practical sleeping solution, enabling them to easily and quickly turn a double bedroom
into a family bedroom, and thus maximise occupancy levels and increase revenues.
Customers can choose from an array of upholstery fabrics, including contrasting
fabric for piping or buttons, a range of stained wooden feet and even matching or
contrasting piped cushions, enabling hoteliers to design a bespoke sofa bed that
complements their decor.
Terry Barber, sales director for the contract division at Hypnos, comments: “Our
sofa beds are extremely space efficient as they offer additional seating and can easily
and quickly be converted to reveal a robust and supremely comfortable hidden bed,
which boasts a two-fold bed action with a handmade Hypnos pocket spring mattress.
“All of our upholstery fabrics have been carefully selected and thoroughly tested
to comply with long term abrasion and usage tests. For complete peace of mind,
all of our fabrics and the sofa bed frames have been tested to meet fire retardancy
standards. Additionally the hardwood frames also come with a 10-year guarantee.
“As a bed manufacturer, we believe that the comfort level and quality of sleep
should not be compromised just because someone is sleeping on a sofa bed.”
Contact: www.hypnosbeds.com
www.hotel-magazine.co.uk
5
news
What Happens Between
the Sheets is Our Business
If the highest quality overnight hotel
experience includes guests enjoying
the best possible night’s sleep in a
sumptuously comfortable bed, as well
as enjoying fine dining in the environs of
table-linen that itself pays a compliment
to the hotel’s ambience and cuisine, then
that’s an important tick in the box for the
hotel owner or housekeeper. And beyond
just the quality of the hotel-linen itself, if
its laundry processes are managed with
seamless efficiency, the hotel is, according
to some industry surveys, getting more
right than wrong as far as guests are
concerned, so says Brilliant Laundry
Group – the growing national network of
independent regional laundries boasting
clients which include Hilton, Marriott, Hotel
du Vin, Travelodge to name but a few.
If maintaining an efficient linen and
laundry service is a critical part of running
a successful hospitality establishment,
what then should we be considering
changing or improving in 2014?
The answer, says David Stevens,
director of Brilliant Laundry Group and
also MD of Paragon, is consistency. “If the
guest’s experience of linen, whether it be
pillows or towels in the bedroom, is not
consistently excellent, the reputation of the
“If the guest’s experience of linen, whether it
be pillows or towels in the bedroom, is not
consistently excellent, the reputation of the whole
establishment is put at immediate risk”
whole establishment is put at immediate
risk. Research among hotel customers
nationwide has shown that a staggering
64 per cent of those questioned cited the
quality of towels and bedding as directly
affecting their decision to return to a
hotel. In fact, the evidence shows that
linen is cited as being more than twice as
important as customer service in terms of
their inclination to return to or recommend
a hotel. Reputation is a precarious thing,
not least in the web-savvy age of customer
review, with websites like TripAdvisor and
blogging sites, and if all it takes is a dirty or
damaged pillow, it seems prudent in 2014
going forwards to keep linen among the
top items on the agenda of quality control.”
Contact: www.brilliantlaundry.com
Hotel Guests Put Off
by Poor Quality Linen
Premier Inn Launches £15m Ad Campaign
to Promote its Good Night’s Sleep
Budget hotel chain, Premier Inn recently launched a £15m
multi-channel advertising campaign featuring Lenny Henry to
promote the brand’s passion for delivering a good night’s sleep
and the feeling of wellbeing it brings. In addition, it also took
this opportunity to launch its new Premier Inn bed with its
1,200 pocket spring and luxury topper.
The campaign is set to further drive the brand’s comfort
message, through a 70% takeover of city centre, rail and
Underground digital screens in London and key conurbations
“The campaign is set to further drive
the brand’s comfort message”
across the UK. Plus there is a targeted press campaign in The
Sun/Sun on Sunday, Metro and Evening Standard, running
across January and February.
Russell Braterman, Premier Inn brand marketing director
said: “It’s the first time Lenny Henry has stepped outside of the
hotel environment and the focus of the creative is on Lenny and
his enjoyment of sleeping well. The advert sees Lenny in his
Premier Inn bed, on a whistle stop tour of the UK.
6
www.hotel-magazine.co.uk
Hotel guests won’t return
to a hotel if they feel the
towels and bead linen aren’t
up to scratch, according to
research by White Knight
Laundry Services.
The research into hotel
guest’s attitudes revealed
that 93% of guests feel
that the quality of towels
and bedding would affect
their decision to return
to a hotel. Of that group,
58% said it would affect their
decision ‘a lot’ and 35% ‘to a
certain extent’.
Those who found dirty
sheets or towels in their
rooms, 65% claimed they
would not go back as a
paying guest. Hotel users
cited this reason significantly
above bad staff attitude
(24%), small rooms (4%) and
a poor restaurant (4%) as
other reasons why they would
not return.
In terms of how
guests liked their bed
linen, cleanliness was, not
surprisingly, the top preference,
followed by a fresh smell and
being crisp. Cleanliness was
the top preference for towels
too, followed by softness and
being ‘big enough’. Just under
half (48%) of the respondents
preferred white towels,
with only 1% preferring
colour towels.
When asked about
frequency of changing, 60%
of respondents expected
towels to be changed daily
and 28% expected bedding
to be changed daily. 50% of
hotel guests are happy to
have bedding changed every
other day and 23% less often
than that.
Business users are more
likely to want their towels
and bedding changed more
frequently than leisure guests.
The survey among 641
hotel users revealed that
96% of hotel guests notice
the cleanliness of towels
and sheets in hotel rooms
and women, more so than
men, are likely to find dirty
and poor quality sheet and
towels an issue.
Robert Adams, managing
director of White Knight
Laundry said: “The look
and feel of your bed linen
and towels is a critical part
of creating the best guest
experience. It’s important to
get it absolutely right and our
survey shows the impact it
can have on your business if
you don’t.”
hypnos
Hypnos Gives Guests
A Good Night’s Sleep
With Superior Sofa Bed Range
B
ritish luxury bed manufacturer,
Hypnos, also a proud Royal
Warrant holder, has been
designing and making bespoke
beds and mattresses by hand for more
than 100 years. In response to a growing
demand from the hospitality sector,
Hypnos has used its expertise to develop a
range of attractive, handmade sofa beds.
With an exciting choice of eyecatching, designer Hypnos sofa beds,
each with unique styling and detailing,
Hoteliers can provide guests with the
maximum comfort, durability and quality,
expected from a hand crafted piece of
upholstered furniture.
Hypnos’ sofa bed collection offers
hoteliers and hospitality providers a quality,
yet practical sleeping solution, enabling
them to easily and quickly turn a double
bedroom into a family bedroom, and thus
maximise their occupancy levels and
increase their revenues.
Customers can choose from an array
of upholstery fabrics, including contrasting
fabric for piping or buttons, a range of
stained wooden feet and even matching
or contrasting piped cushions, enabling
hoteliers to design a bespoke sofa bed
that perfectly complements their décor.
Terry Barber, sales director for the
contract division at Hypnos, comments:
“Our sofa beds are extremely space
efficient as they offer additional seating
and can easily and quickly be converted to
reveal a robust and supremely comfortable
hidden bed, which boasts a two-fold bed
action with a handmade Hypnos pocket
spring mattress.
“All of our upholstery fabrics have been
carefully selected and thoroughly tested
to comply with long term abrasion and
usage tests. For complete peace of mind,
all of our fabrics and the sofa bed frames
have been tested to meet fire retardancy
standards.
“With our sofa bed range every
member of the family can enjoy an
energising rest, while sleeping away from
home.”
For more information about Hypnos,
which is an award winning British
manufacturer, please visit
www.hypnosbeds.com.
The secret of a memorable night’s sleep
Hypnos ‘secretly’ knows that it is a supremely comfortable bed that
is at the heart of a truly memorable night’s sleep. With a Royally
approved reputation for creating the most comfortable beds in the
world, Hypnos’ award winning beds and sofa beds can be found
in the finest palaces, homes, B&B’s, hotels...
Rocco Forte
Corinthia
Marriott
Millennium
InterContinental
Guoman
Campbell Gray
Soho House
The Royal Horseguards, London
St. Pancras Renaissance, London
Ellenborough Park, Cheltenham
The Lanesborough, London
Great Northern Hotel, London
One Aldwych, London
The Royal Automobile Club, London
Skibo Castle, Dornoch
Stoke Park, Stoke Poges
Calcot Manor, Tetbury
Grosvenor House, London
T: +44 (0) 1159 732180 | E: contract@hypnosbeds.com |
www.hypnoscontractbeds.com
Hypnos is proud to be Carbon Neutral, complying with BS PAS 2060 Standard.
www.hotel-magazine.co.uk
7
mitre
duvet
covers
pillowcases bathrobes
bedspreads
blankets towels
curtains bed runners
pillows duvets
flat sheets shower curtains
tablecloths
beds mattress protectors
BED LINEN,
PILLOWS, DUVETS,
BEDS, TOPPERS
OR PROTECTORS...
WE’VE JUST THE
THING
for you...
Order online: www.mitrelinen.com
or call us today: 01685 353456
soft furnishings
British
through and through...
We’ve been proud holders of the Queen’s Royal
Warrant since 1955 and delight in achieving the
standards required to supply the Royal Household
and Royal Estate.
This mark of quality is seen by all of
our customers who experience the
benefits of our high quality products
for themselves. Based in Merthyr Tydfil
in the Welsh valleys, we are proud to
supply the UK with our finest products.
In order to give our customers the
best quality possible, we have a
selection of UK-based suppliers, hand
picked by us and wherever possible,
we source soft filled products from
these suppliers. Thanks to our team
of highly skilled seamstresses based
at our factory, we’re also able to
manufacture items such as curtains
and soft furnishings too.
We truly believe that Britain has so
much to offer and we are proud to
be part of that journey.
Download our new brochure today at: www.mitrelinen.com
8
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mattressman
Luxury mattress
from Hotel Pocket range
O
ur contracts department
at Mattressman supplies
mattresses, divans and bed
frames of the highest quality to
hotels, landlords, holiday cottages, leisure
parks and more. All of our mattresses meet
either Source 5 or Source 7 flammability
standard, and we offer a huge varietyof
types and sizes.
The Hotel Three Pocket, a luxury
mattress in the Hotel Pocket range from
the British Bed Company, contains 1200
pocket springs (in a king size) and has
a medium-firm tension. Pocket springs
are widely acknowledged as the most
supportive and comfortable spring system
available. Unlike a traditional open coil unit,
they move individually, each responding
only to the pressure placed directly on
them so that they can mould to the shape
“This is especially
useful if you need to
replace a mattress at
short notice”
of the user and cradle them in their natural
sleeping position. Pocket springs also
minimise disturbance between partners
to ensure a restful night’s sleep. The
thick layers of luxurious hypoallergenic
fillings used in the Hotel Three Pocket
ensure comfort and are perfect for allergy
sufferers.
The Hotel Three Pocket is just one
of the many fantastic products we can
supply. Plenty of our mattresses, bed
frames and divans are in stock ready for
free next day delivery, which we offer no
matter how large or small your order.
This is especially useful if you need to
replace a mattress at short notice. With
sizes from small single to super king and
custom sizes up to 7ft x 7ft available, as
well as a wide range of prices and types
of mattress, we’re confident that we can
cater to you no matter what you require.
Prices for the Hotel Three Pocket start
at £199 for a small single size.
Call the friendly Mattressman
contracts team on 0800 5677625
for our best deals or to find out
more about what we can offer you.
www.hotel-magazine.co.uk
9
linen connect
Market - Leading
Supplier
S
ince 1968, Linen Connect has
been a market-leading supplier of
bed, bath, kitchen and table linens.
As one of the most established
firms within the UK textiles market, we
supply to commercial laundries, bars &
restaurants, hotels, universities, hospitals &
care homes, institutional users, wholesale,
events managers and more.
Whether you have stayed in a hotel,
eaten at a restaurant or bar, attended
an event, or been to a hospital or care
home, our linens will have formed part of
the textile backdrop to your environment.
Our exceptional global market knowledge
and renowned team, combined with a
strong industry presence, infrastructure
and diverse product range, make us
the linen supply partner of choice, for
customers ranging from local businesses
to global PLCs.
Linen Connect headquarters are
based in the heart of Manchester city
centre, where our operations team look
after thousands of orders each year, and
maintaining a high standard of customer
10
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satisfaction. Our renowned in-house team
offer a vast amount of industry experience,
ranging from global procurement and
logistics, to product development, quality
assurance, finance and sales.
Our warehousing and logistics are
managed from a 60,000 square foot
site on the outskirts of Manchester. It is
from here that we service our customers
“Our renowned
in-house team offer
a vast amount of
industry experience”
of all sizes in the UK, Ireland and
continental Europe. We have become
renowned for our excellent delivery times
and extensive stock.
We are an ISO:9001 accredited firm
and take quality extremely seriously.
Our in-house quality control laboratory
works in partnership with our global
suppliers globally and customers, to
ensure consistency, quality and durability
of products. This is combined with
our external partners, ranging from
key independent laboratories to major
industry bodies.
Linen Connect remain committed
to the continual investment in product
development, infrastructure, quality and
knowledge. Since the inception of our
group in 1968, we are strongly focused
on trading in a manner that is socially and
environmentally responsible, whilst actively
seeking out new methods to engage with
the wider community.
white knight
Look after your linen
It’s one of your most valuable assests
L
inen is one of the most important
and most expensive commodities a
hotel has. Well maintained and well
presented linen is critical when it
comes to creating a great guest experience
and hard won reputations can be lost
instantly if customers get less than perfect
linen on their beds and tables. In fact,
recent research carried out by White Knight
Laundry Services amongst over 600 hotel
guests showed that 65% of customers
won’t return if the bed linen isn’t up to
scratch. Given its cost to the business
and importance to guests, linen should be
handled with the correct care and attention
and that means choosing the right laundry
service to make sure you are promoting the
best quality and image possible.
Using a modern steam free laundry
rather than a conventional steam laundry
or your own on-site facilities means your
business can be greener, reducing your
carbon footprint while maximising the
quality of your linen. Ecologically sound
chemicals fed through computerised dosing
systems will ensure only the right amount of
detergent is used making the laundry more
efficient. All this can directly influence the
way customers rate your hotel.
White Knight Laundry Services has
just completed installation of a new
multi-million pound laundry dedicated
to the hotel sector which includes the
world’s largest batch washer and state
of the art drying and ironing equipment.
Innovation is the key and the investment
has transformed the site into one of
the greenest in the UK, using 50% less
energy and 80% less water than standard
laundries. All the water is sourced from its
own sustainable supply, 75% of which is
recycled for use time and time again. Heat
is transferred from the remaining 25% to
warm new water entering the system.
Robert Adams, Managing Director of
White Knight Laundry Services, says “It’s
important to handle your linen in the right
way on site and off site. Customers want
to see you promote green credentials and
provide superior quality linen.”
Here are Robert’s top tips on choosing
a good service and maintaining your linen:
■ Use a laundry that sources chemicals
from suppliers that comply with industry
regulations and are eco-friendly.
■ Computer automated laundries are
more efficient with wash loads and use
the minimum amounts of chemicals
to prevent wastage and reduce
environmental impact.
■ Online accounting facilities make it easy
for your business to control the finer
details of laundry.
■ The linen store should be well ventilated,
cool and dry. The slightest dampness
“ 65% of customers
won’t return
if the bed linen
isn’t up to scratch”
will result in smells, moulds and spores
on the linen.
■ Any gaps in the room should be filled
in to prevent insects and rodents from
getting in and the room should be
checked by pest control regularly.
■ Hot water or steam pipes should not
run through the linen room as this can
affect the linen. Supplies should also be
protected against sunlight to prevent
discolouration. Rotating stock regularly
helps and reduces wear and tear.
■ Shelving or storage racks should be
smooth, at least six inches above the
floor and made of material that won’t
stain the linen. Aluminium is sturdy and
non-corrosive.
■ Linen should be arranged by size and
neatly stacked on shelves, with heavier
linen on lower shelves and lighter ones
on higher shelves.
■ For long-term storage wrap items
in plastic foil or pack in paper lined
cartons. Wrap loosely to allow air
to circulate and use dark paper to
preserve colour.
If you would like to find out more
on how White Knight Laundry Services
can benefit your business please
visit www.white-kinght.co.uk or
call 0800 371630.
www.hotel-magazine.co.uk
11
millbrook
The Millbrook Contract
Beds Collection
M
illbrook Contract Beds
Collection has evolved
through careful analysis
of our clients’ requirements,
and a comprehensive knowledge of
today’s competitive markets. The product
range is fully supported by professional
expertise in all areas. A holistic
service from quality assurance,
order-tracking, delivery schedules,
refurbishment phased programmes,
all tailor made for our clients.
Our clients include:
■
■
■
■
■
■
12
Hotel Groups ■ Independent Hotels
Major UK Retailers ■ Marine Industry
Architects & Designers ■ The MoD
Foreign Office ■ NHS ■ Cunard
Scottish Parliament ■ Wembley Stadium
Public Sector ■ Local Authorities
www.hotel-magazine.co.uk
In each collection there are designs for
specific clients needs. From the finest
luxury handcrafted pocket spring beds,
to the utility product for more restricted
budgets. Millbrook Contract Beds provide
advice on the suitability of every bed in
the range to ensure the end result is a
great bed to sleep in.
“The product
range is fully
supported by
professional expertise
in all areas”
Because our beds are totally hand
made, we can accommodate all sorts
of individual requests. Our beds can be
made to incorporate cut-out corners
for bedsteads, extra long or extra wide
beds, we have even made a heart shaped
bed, please contact us with your special
requests.
We have dedicated team of trained
staff offering free advice, free site surveys
and the very best customer service.
Contact us
From luxury handcrafted pocket spring
beds, to our more practical products for
tighter budgets, Millbrook Contract Beds
will guide you on the suitability of every
bed to ensure the end result provides the
very best sleeping experience.
Millbrook Beds Calmore Industrial Park
Totton, Southampton
Hampshire SO40 3XJ
Tel: 0845 293 7262
Email: enquiries@millbrook-contractbeds.co.uk
johnsons stalbridge
Stalbridge meet consumer needs
with new product lines
A
s a leading linen supplier in
the hotel, catering and leisure
industry, Johnsons Stalbridge
Linen Services are constantly
looking for ways to meet customer needs
through their products and service.
Within Stalbridge’s bed linen range,
Stalbridge offer a cotton rich premier range
and a 100% Egyptian Cotton elite range.
David reported that “The elite range is
extremely popular with its luxurious look,
quality and feel in both plain and micro
“Johnsons Stalbridge
Linen Services are
constantly looking
for ways to meet
customer needs”
stripe. Our cotton rich premier range
looks great and is versatile and durable.
However our customers continued to ask
for a product which combined the two,
so at Stalbridge we have introduced the
premier range with a wide stripe, this gives
our customers durability and quality and
even more choice.”
The new premier stripe is available in
our pillowcases and single to king size
duvet covers.
Johnsons Stalbridge Linen Services
offers a wide range of kitchen linen: chefs
wear, aprons, cloths, Bed linen and table
linen. All products are supplied without a
contract for complete ease of operation
and flexibility, with a free exchange of table
linen colours as required.
For further information about the
range of products and laundry services
available, contact 0800 093 9933 or
visit www.stalbridge-linen.com
With Stalbridge, our relationship is the contract
Call or visit our website | 0800 093 9933 | www.stalbridge-linen.com
www.hotel-magazine.co.uk
13
naturamatt
Natural Fibre
Mattresses
N
aturalmat Hotel makes the
very best natural fibre and
organic mattresses from their
purpose built premises in the
heart of Devon.
The company was started when its
directors Mark Tremlett and Peter Tindall
became frustrated with the poor quality of
synthetic mattresses and decided to look
for an alternative. With their knowledge
and expertise they quickly developed a
business to develop the perfect natural
sleeping environment. Since then
Naturalmat have used entirely sustainable
and renewable raw materials to produce a
premium and luxurious product, which they
are proud to supply to some of the world’s
leading hotels.
Naturalmat believe that people, not
machines, will always make a superior,
long-lasting product. Instead of using
mattress-making machinery, Naturalmat
have a team of craftsmen who are
dedicated to making the world’s very
14
www.hotel-magazine.co.uk
best mattresses. Every stitch is created
and checked so that when a mattress is
complete, Naturalmat know it will give
years of long lasting comfort
Naturalmat mattresses are also antibed bug; anti-moth, anti-allergy and
“Naturalmat believe
that people, not
machines, will always
make a superior,
long-lasting product”
extraordinarily comfortable, meaning you
get the best night’s sleep possible.
Naturalmat Hotel understand that today
more and more hoteliers are concerned
about their environmental impact, reducing
carbon emissions and the amount of waste
they send to landfills. So it’s no wonder
they have caught the eye of several major
green hoteliers. Sumptuous materials
found within Naturalmat’s mattresses,
include organic coir, organic latex, locally
sourced lambswool, mohair, cashmere,
and bamboo. All materials combine to
create a sustainable and truly green
product made by a great British company.
Naturalmat mattresses provide superb
comfort, hence why you can find their
products in high end hotels including
Chewton Glen, Cliveden, Manoir aux
Quat‘Saisons and The Wellesley.
London showroom:
99 Talbot Road, London, W11 2AT
Devon showroom:
Odhams Wharf, Topsham,
Devon, EX3 0AB
Tel: 020 7985 0474
Email: info@naturalmat.co.uk
Website: www.naturalmathotel.co.uk
kärcher
Chemical-free stain removal with
Kärcher steam cleaners
T
he longer a spot remains on
a textile or hard surface, the
more it becomes an embedded
stain. Over time it becomes
harder to remove, resulting in more time,
effort and expense to preserve potentially
valuable surfaces.
Concentrated deposits of unwanted
materials quickly reduce presentation
and hygiene levels, devaluing assets like
upholstery, furniture, flooring and wall
coverings. However solutions are available
to eliminate stains easily, without chemicals
- for example steam cleaners like Kärcher’s
DE 4002, which harnesses steam’s unique
ability to reach even microscopic pores.
Tips to remove water-soluble stains
with steam instead of chemicals:
■ As with all cleaning, first check the
surface’s reaction in an inconspicuous
spot. Typically textile surfaces (wool,
silk, etc.) react sensitively to high
temperatures; therefore only work on
them for short intervals, handling the
steam tool with care.
■ Using cleaning cloths alongside steam
will help to dissolve dirt mechanically,
increasing cleaning performance. When
removing stains from upholstery or
carpets, a cloth should always be used
to gather the dirt – and sometimes also
to protect the fabric from direct contact
with the steam.
■ Work the stain carefully from the outside
in, using short steam intervals. Gather
the loosened dirt in either the clothcovered tool or a separate cloth. Dab
the stain carefully between steam
intervals, repeating the procedure until
the stain has vanished.
■ Dirt loosened by the steam cleaner either
needs to be removed with a cloth, or
rinsed with clear water. The DE 4002’s
VapoHydro function enables users to
simply switch from steam to hot water,
washing away dirt dissolved by the steam.
Kärcher’s DE 4002 is a professional
steam cleaner that cleans hygiene-critical
areas without chemical detergents.
Generating steam up to 150°C, it quickly
and effectively removes limescale and
mould, and neutralises odours enabling
upholstery, carpets and mattresses to be
comprehensively yet rapidly refreshed.
The DE 4002’s 2-tank system
provides a very short heating time and
allows the boiler to be refilled any time
during operation, enabling long periods
of uninterrupted work. The splash-proof
housing and automatic switch-off keep
operators safe, and the 2.7 metre steam
hose allows for overhead operation without
lifting the machine. The steam feed is
directly controlled on the trigger gun, while
the detail nozzles, floor tools and cloths
are neatly accommodated on the machine
for fast switchovers.
For further information on how
Kärcher steam cleaners can make
a difference to your business visit
www.professionalsteam.co.uk.
Hygienic steam cleaning for
professionals from Kärcher.
Kärcher’s DE 4002 steam cleaner
provides thorough, deep and hygienic
cleaning without the need for
chemicals.
With a market-leading range of
Hygienic
cleaning
right into the
corners.
features and compatible accessories,
the highly versatile DE 4002 is ideal
for use in a variety of commercial
environments, from bathrooms to
kitchens and from floors to walls.
To find out more visit
www.professionalsteam.co.uk,
call 01295 752142 or email
Hygienic
cleaning
without using
chemicals.
professionalsteam@karcher.co.uk
www.professionalsteam.co.uk
www.hotel-magazine.co.uk
15
Exceptional laundry,
your way
Extensive range of linens
a choice of thread count for pool linen, plus bespoke ranges.
£10m investment in state of the art technology
the most advanced laundry technology in the UK. Tailored
wash programmes and finishes.
Delivery from 4am, 362 days a year
vehicle tracking so you always know where we are. Delivery to
the right floor if required.
Online account access
secure login for orders, requests, statements, deliveries.
Dedicated customer care
your own account manager. Helpline open 6 days a week.
Industry leading green credentials
50% less energy & 80% less water usage than standard
laundries. Ethical and responsible suppliers.
Get in touch
Call 0800 371 630
Email sales@white-knight.co.uk
Visit www.white-knight.co.uk