DATELINE - ea, Inc.
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DATELINE - ea, Inc.
DECEMBER 2005 DATELINE THE VOICE OF U.S. BUSINESS IN MALAYSIA Malaysia: Catching the Wave of Foreign Direct Investment in 2006 PRESIDENT’S MESSAGE AMCHAM HIGHLIGHTS 2005 YE Program Achievers’ Showcases 4 MIDA Business Information Centre 6 ISSUES & POLICY UPDATES MIOC Highlights Third Wave of Globalization - Offshore Outsourcing Advertising Opportunities 2006 Budget 2006 Highlights Avian Flu OTHER HIGHLIGHTS Lincoln Corners Malaysia AMCHAM EVENTS Upcoming Events Schedule 16 AMCHAM MEMBERS Member Highlights New Members 19 20 AMBASSADOR’S PAGE 1 3 7 AMERICAN MALAYSIAN CHAMBER OF COMMERCE 8 10 11 12 15 Volume 10 Issue 6 KDN PP3800/6/2006 AMCHAM PRESIDENT’S MESSAGE AMCHAM DATELINE Dear Members, Dateline is a bi-monthly journal of AMCHAM Malaysia, and it is distributed free to members, government officials, the media, and other relevant parties. The views expressed do not necessarily reflect those of AMCHAM or its members. All material is copyright protected. The last quarter of 2005 began with the Budget 2006 announcement by Prime Minister Datuk Seri Abdullah Ahmad Badawi, who is also the Finance Minister of Malaysia. The Chamber is supportive of the policies outlined by Prime Minister Abdullah in his Budget address on September 30. Volume 10, Issue 6, December 2005 Publications Staff Wong Yoke Cheng, Editor Barbara Devaraj, Advertising Sales Design & Layout Tre-Van Mark Sdn Bhd Board of Governors Vince Leusner President Datuk Tim Tariq Garland P.J.N Immediate Past President Tom Scott Vice President Karen Albertson Martin Axe Rick Bender Datuk Paddy Bowie Anand Chelliah Stuart Dean The 2006 Budget is supportive of the business community, both from the perspective of foreign investors, and in helping to strengthen and develop further the capabilities of local SMEs/SMIs. The policies and incentives proposed, particularly those relating to increased support for HR training and skills development, are important to Malaysia’s future, and will help to make the nation more competitive in the coming years. The Malaysian government has done well in improving the quality, efficiency, and responsiveness of public service and government’s delivery system in recent years, and continued focus on this area will help to ensure that American and other foreign direct investment (FDI) continues to grow in 2006 and beyond. On September 22-23, 2005, I visited Penang, in conjunction with the Malaysian American Electronics Industry (MAEI)’s quarterly meeting, and had the opportunity to meet with several key officials, including: YB Dato’ Dr. Toh Kin Woon, Chairman of Penang State Economic Planning; Dato’ Nazir Ariff, Chairman of the Malaysian International Chamber of Commerce & Industry (MICCI)’s Penang branch; Dato’ Boonler Somchit, CEO of Penang Skills Development Center (PSDC), and Zailena Noordin, CEO of Invest Penang. I also toured Dell’s and Intel’s manufacturing facilities, and participated in MAEI’s quarterly meeting, to get a more in-depth view of the committee’s activities, and important issues affecting these companies. Robert Fisher Piyush Gupta Naser Jaafar John Latham C.F. Lee To further enhance our working relationship with the Malaysian government and to explore additional opportunities and services for foreign investors in Malaysia, several Board members, AMCHAM staff, and I visited the Malaysian Industrial Development Authority (MIDA)’s Business Information Centre on October 11, 2005. Lim Beng Teck Patrick Lockwood-Taylor Valerie Lynn Greg Nelson Mike Pease Dato’ Robin Seo On November 8 and 14, AMCHAM hosted the AMCHAM 2005 Young Enterprise Program Achievers’ Showcases in Penang and Kuala Lumpur, respectively. These annual awards were introduced to recognize and encourage higher standards of excellence in the performance of companies involved in the Young Enterprise (YE) Program. I am proud to note that since its inception, more than 7,000 students have participated in YE. Paul Walters Yoon Khai Cheow Datuk Nicholas Zefferys P.J.N Honorary Governors Colin Helmer Economic Counselor, U.S. Embassy Don McCloud In this issue of Dateline, we will feature several articles by members on the recent 2006 Budget highlights on proposed tax measures, offshore outsourcing, and the threat of the avian flu epidemic. In 2006, there will also be a change in the publication dates for Dateline. The magazine will be published three times in a year (i.e., April, August and December.) Keep a look out for Dateline, where we will provide you with more in-depth reports on current issues and policies. Executive Director, MACEE C.B. Teh Co-Chairman, Young Enterprise Program Dato’ S.H. Wong Chairman, MAEI Joe Kaesshaefer Please do not hesitate to contact AMCHAM at (60-3) 2148 2407 or info@amcham.com.my, if you would like more information on our activities and services. We look forward to your involvement and participation in the New Year and beyond. Commercial Counselor, U.S. Embassy Best Wishes and a Happy New Year! Ex-officio Board Member Dom LaVigne Sincerely, Executive Director AMCHAM MALAYSIA (Co. No. 37216W) 11.03-11.05, Level 11, AMODA 22 Jalan Imbi, 55100 Kuala Lumpur Tel : (60-3) 2148 2407 Fax : (60-3) 2142 8540 e-mail : info@amcham.com.my Web : www.amcham.com.my Vince Leusner President DECEMBER 2005 • AMCHAM Dateline • 1 U.S. AMBASSADOR’S PAGE Dear AMCHAM Members, When I traveled with other U.S. Ambassadors from this region to the U.S. for the annual ASEAN Ambassadors’ Tour, I was surprised by how quickly the focus of the questions we were asked turned from Southeast Asia to China. I returned thinking that ASEAN countries, including Malaysia, needed to work harder to raise their profile in the U.S. Recently, however, I’ve come to appreciate that the U.S. needs to work harder to raise awareness of its economic partnership with Malaysia. As I noted in my last letter in this space, the U.S. and Malaysia have enjoyed a strong and fruitful relationship since this country’s independence, but it’s surprising how little of this is known to the general public. For example, according to United Nations statistics, in 2003 Malaysia imported goods worth 93% of its GDP and exported goods worth 114% of its GDP. Only a few economies report a higher level of integration with the world economy. Malaysia’s position as one of the world’s most successful trading nations drives its socioeconomic development, but trade is a two-way street. Which countries have played the biggest role in Malaysia’s trading success? According to MITI statistics, the U.S. receives about 19% of Malaysia’s exports, followed by Singapore with 15%, Japan with 10% and China with around 7%. Moreover, it’s a reasonable bet that many of the exports Malaysia sends to its other big trading partners also end up being re-exported to the U.S. in some form, suggesting that the U.S. role in Malaysia’s export success is even larger than is indicated by the raw numbers. Despite this, a glance through the morning paper would give a different impression. There the headlines are about new markets and predictions that others will soon become Malaysia’s most important economic partners. New friendships make better copy than old ones, of course, and everyone acknowledges that new and rapidly growing economies are going to generate big changes in the global economy. But what remains to be seen is the effect the entry of these new players will have on Malaysia. Will their imports from Malaysia outweigh the losses Malaysia is likely to experience in other markets as the new entrants expand their manufacturing base? And will those new partners provide the continuing flow of foreign capital and technology that have been key to Malaysia’s success and that help support rising standards of living here? I firmly believe the U.S. will remain Malaysia’s most important economic partner for years to come, but we need to work harder to remind the Malaysian people of the great relationship we share, and persuade them to work with us to grow and enhance it for future generations. At the Embassy, we have been exploring new avenues for outreach. One vehicle has been the “Doing Business with the USA” seminars we have hosted with the Federation of Malaysian Manufacturers (FMM) and MATRADE, and that we hope to hold with other influential organizations. I and other members of the Embassy are trying to do more public speaking, going not just to the usual round of foreign affairs symposia, but also to universities, investment conferences and basically any venue that will have us. We’ve opened six Lincoln Corners that offer the best of U.S. information and culture, and amazing research capabilities, and we have plans to open two more. I think we’ve made a good start, but I plan to focus even more energy and attention on this challenge in the months to come. I’d welcome your ideas and support for our effort to tell the real story about the U.S.-Malaysia relationship. Sincerely Christopher J. LaFleur Ambassador AMCHAM HIGHLIGHTS 2005 YE Program Achievers’ Showcases AMCHAM held the highly anticipated 2005 Young Enterprise Program Achievers’ Showcases in Penang and Kuala Lumpur on November 8 and 14, respectively. These annual awards were introduced to recognize and encourage higher standards of excellence in the performance of companies involved in the Young Enterprise (YE) Program. The 2005 YE Program Achievers’ Showcase is the successful culmination of a nine-month program in which students created and ran their own mini-businesses at their respective schools. The YE Program taught students about entrepreneurship, and gave them a hands-on opportunity to learn about the day-to-day aspects of the business world. YAB Tan Sri Koh Tsu Koon, Chief Minister of Penang, and The Honorable Christopher J. LaFleur, U.S. Ambassador to Malaysia, attended the respective Penang and KL events, where they spoke and presented the awards. The highlight of the events was the presentations made by the winning teams on their experiences of running their own companies. It was also a time of recognition for the sponsors’ financial support and tremendous contributions of their staff, who mentored students weekly throughout the 2005 YE Program. Ambassador LaFleur said, "The Young Enterprise Program exposes Malaysian young people to the fundamentals of business, and as they develop entrepreneurial skills, they will have an extra edge in the increasingly competitive job market." He added, "U.S. firms in Malaysia consistently have been good citizens, giving back significantly to the community. The Young Enterprise Program is just one more example of U.S. commitment to the international communities in which we live and serve." “The YE Program has transcended from an initial school project to a platform to nurture Malaysian young people in developing managerial and entrepreneurial skills. The YE Program is also in line with Citigroup’s global community efforts to promote financial literacy,” said Piyush Gupta, Chief Executive Officer of Citibank Berhad, and co-Chairman of the YE Program. Citigroup sponsored two of the 2005 Young Enterprise Achievement Awards, which were The Best Product Award and The Best Annual Report Award. The Best Product Award selected winning products based on their creativity, production process, planning and marketability. The Best Annual Report Award emphasized the development of clear financial reports, relevant corporate information, and good command of the English language. In line with the Multimedia Super Corridor (MSC)’s objective to encourage the use of Information Communication Technology (ICT) and to develop local Technopreneurs (Technology Entrepreneurs), the Multimedia Development Corporation (MDC) has introduced two new awards for the Central Region in 2005 which are The Best Use of ICT and The Best Enterprise Awards. AMCHAM thanks the Citigroup Foundation, the Malaysian American Electronics Industry (MAEI) and all other corporate sponsors and their schools for their involvement in the 2005 Young Enterprise Program. AMCHAM would also like to give special recognition to Nor Hayati Yahaya, Country Manager of the Motion Picture Association (MPA), for MPA’s generous sponsorship of free movie passes to the winning teams in the Central Region, who attended the premiere showing of “Harry Potter and the Goblet of Fire.” This screening took place as part of MPA’s nationwide campaign to promote IPR and anti-piracy efforts. If your organization is interested in becoming a supporter for the 2006 YE Program, please contact Barbara Devaraj at barbara@amcham.com.my or ( 60-3) 2148-2407. DECEMBER 2005 • AMCHAM Dateline • 4 AMCHAM HIGHLIGHTS 2005 YE Sponsors Advanced Micro Devices/FASL Agilent Technologies American Home Assurance American International Assurance Bumiputra-Commerce Bank Citigroup Malaysia Dell Asia Pacific Federal Express Services Freescale Semiconductor GE Engine Services Malaysia IBM Malaysia Intel Technology KESM Industries Komag USA Malaysian Automotive Lighting Motorola Technology Multimedia Development Corporation Nestlé (Malaysia) 2005 YE Achievement Awards ON Semiconductor Osram Opto Semiconductors Penang Seagate Industries Shangri-La Hotel, Penang STATS ChipPAC Malaysia Texas Instruments Tractors Malaysia Universiti Sains Malaysia Western Digital Malaysia 2005 YE Achievement Awards Central Region Northern Region The Best Product Award Winner : SMK Wangsa Maju Sek. 5 STATS ChipPAC Malaysia The Best Product Award Winner : Penang Free School Osram Opto Semiconductors 1st Runner-Up : SMK Wangsa Maju Sek. 2 Citigroup Malaysia 1st Runner Up : SMK Bukit Jambul Advanced Micro Devices/FASL 2nd Runner-Up : SMK Damansara Utama Federal Express Services 2nd Runner Up : SMK Tanjung Bunga Universiti Sains Malaysia 3rd Runner-Up : St. John’s Institution American Home Assurance and American International Assurance 3rd Runner Up : Union High School Citigroup Malaysia The Best Annual Report Award The Best Annual Report Award Winner : St. Xavier’s Institution Shangri-La Hotel, Penang Winner : SMK Subang Utama GE Engine Services Malaysia 1st Runner-Up : SMK Damansara Utama Federal Express Services 1st Runner Up : SMK Dato’ Onn Dell Asia Pacific 2nd Runner-Up : SMK (P) Sri Aman Western Digital Malaysia 2nd Runner Up : Methodist Girls’ School Penang Seagate Industries 3rd Runner-Up : SMK Wangsa Maju Sek. 2 Citigroup Malaysia 3rd Runner Up : SMK Bukit Gambir Komag USA The Best Use of ICT Award Winner : SMK Subang Utama GE Engine Services Malaysia 1st Runner Up : Sekolah Alam Shah Multimedia Development Corporation 2nd Runner Up : SMK Dengkil Multimedia Development Corporation 3rd Runner Up : SMK Assunta Multimedia Development Corporation The Best Enterprise Award Winner : SMK Subang Utama GE Engine Services Malaysia YE Challenge Trophy for The Best Managed YE Company (Prizes sponsored by Dell Asia Pacific Sdn. The YE Challenge Trophy is courtesy of Agilent Technologies) Winner : Penang Chinese Girls’ High School Agilent Technologies 1st Runner Up : SMK Kampung Kastam Universiti Sains Malaysia 2nd Runner Up : Chung Ling High School Intel Technology 3rd Runner Up : SMK Sg. Ara Malaysian Automotive Lighting DECEMBER 2005 • AMCHAM Dateline • 5 AMCHAM HIGHLIGHTS MIDA Business Information Centre On October 11, 2005, AMCHAM organized a visit to the Malaysian Industrial Development Authority (MIDA)’s Business Information Centre (BIC) for several Board members and staff from AMCHAM’s Executive Office. Vince Leusner, AMCHAM’s President; Tom Scott, the Chamber’s Vice President; Don McCloud, Honorary Governor and Executive Director of MACEE; Valerie Lynn, Governor; Ray Castillo, Economic Officer from the U.S. Embassy; Dom LaVigne, AMCHAM’s Executive Director; and several Chamber staff were given a tour of the BIC by Yeow Teck Chai, Deputy Director General II, N. Rajendran, Deputy Director - Foreign Investment Promotion Division, and Puan Rahimah Othman, Manager of MIDA’s Library Management Division. MIDA's Business Information Centre, located at Plaza Sentral in Kuala Lumpur, is a convenient, one-stop resource center with free access to useful and authoritative information on investment, trade, financing, productivity, and services, particularly on Malaysia's manufacturing and related services sectors. There are comfortable meeting areas located just above the BIC, where investors can read or discuss their investment-related inquiries with a BIC Duty Officer. After the tour, Datuk R. Karunakaran, Director General of MIDA hosted the group for lunch at the Hilton Kuala Lumpur. AMCHAM would like to thank Datuk Karu, Yeow Teck Chai, N. Rajendran, and Puan Rahimah Othman for their hospitality and for taking time out of their busy schedules to give the AMCHAM Board members a tour of the BIC. Chamber members who are interested in the BIC’s services should contact MIDA at http://www.mida.gov.my, by e-mail at promotion@mida.gov.my, or by phone at (60-3) 2267 3716. Yeow Teck Chai, Deputy Director General II of MIDA showing Vince Leusner, President of AMCHAM, one of the information kiosks available at the BIC. Datuk R. Karunakaran, Director General of MIDA (left) with Vince Leusner, President of AMCHAM at the Hilton Kuala Lumpur. From left to right: Dom LaVigne, Executive Director of AMCHAM, Valerie Lynn, Governor, Vince Leusner, President of AMCHAM, and Ray Castillo, Economic Officer at the U.S. Embassy, tour the BIC’s facilities. DECEMBER 2005 • AMCHAM Dateline • 6 OTHER HIGHLIGHTS Lincoln Corners Malaysia By Gerard George, Director of Lincoln Resource Center With the opening of the Lincoln Corner Perpustakaan Kuala Lumpur, the U.S. Embassy has established six Corners across the country where significant American books, poster exhibits, CD-ROMs, DVDs, and several U.S. electronic databases are accessible to the Malaysian public, free of charge. Another Lincoln Corner will soon be opened in Johor, which has also expressed interest to host one. To promote better understanding between the U.S. and Malaysia, the U.S. Embassy is working with various Malaysian public libraries to host “Lincoln Corners,” (small branches of the Lincoln Resource Center) to enable the Malaysian public to access accurate, timely and adequate information about the United States. Lincoln Corners are special collections covering a broad spectrum of topical issues with materials that are not generally found in most Malaysian public libraries. These special collections focus on American history and government, literature, art, culture, business, trade and commerce, educational opportunities, statistics, travel information, religious and cultural diversity, biotechnology, sustainable development, rule of law and civil rights, etc. Books and magazines on American sports, hobbies, fashion and entertainment and those which appeal to young children are included. The Lincoln Corners are also venues where Malaysians and Americans meet to discuss topics of mutual interest. To support these initiatives, the U.S. Embassy has presented to the Lincoln Corners in KL, Melaka, Sabah, and Sarawak, digital video conferencing equipment (DVC), in order to permit U.S. experts who cannot travel to Malaysia, to confer in “real time” with their Malaysian counterparts, and to broaden the U.S.-Malaysia experience. Today, Lincoln Corners are located at: Lincoln Corner Kuala Lumpur Kuala Lumpur (City) Library No. 1, Jalan Raja, Kuala Lumpur 50050 Kuala Lumpur Tel: (60-3) 2612 3500 Fax: (60-3) 2693 7313 E-mail: idrisjamaludin@dbkl.gov.my Lincoln Corner Kelantan Jalan Mahmood 15200 Kota Bahru Kelantan Tel: (60-9) 744 4522 Fax: (60-9) 748 7736 E-mail: ppak@kelantan.gov.my Lincoln Corner Melaka Melaka State (City) Library Tingkat 1, Dewan Hang Tuah 75572 Melaka Tel: (60-6) 282 4859/861 Fax: (60-6) 282 4749 E-mail: rafidah@perpustam.edu.my Lincoln Corner Sabah Sabah State (City) Library Jln Tuanku Abdul Rahman Kota Kinabalu, Sabah Tel: (60-88) 260 526 Fax: (60-88) 267 167 E-mail: Bukil.Gandau@sabah.gov.my Lincoln Corner Sarawak Pustaka Negeri Sarawak Jln Pustaka, Off Jln Stadium 93050 Petra Jaya Kuching, Sarawak Tel: (60-82) 441 853 Fax: (60-82) 449 944 E-mail: librarian@sarawaknet.gov.my Lincoln Corner Terengganu Terengganu State Public Library Jln Kemajuan, Padang Hiliran 21572 Kuala Terengganu Terengganu Tel: (60-9) 622 1100 Fax: (60-9) 622 1534 E-mail: fauziah@trglib.gov.my For further information on Lincoln Corners, go to http://malaysia.usembassy.gov/lincoln/lincoln.htm From left to right: The Honorable Christopher J. LaFleur, U.S. Ambassador to Malaysia, Ambassador Karen Hughes, Under Secretary for Public Diplomacy and Public Affairs, and Encik Sariffuddin, Director of Administration, Dewan Bandaraya, at the opening of the Lincoln Corner Perpustakaan Kuala Lumpur on October 23, 2005. DECEMBER 2005 • AMCHAM Dateline • 7 ISSUES AND POLICY UPDATES MIOC Highlights Vince Leusner, AMCHAM’s President, and Dom LaVigne, the Chamber’s Executive Director, represented the Chamber at the quarterly Malaysia Inc. Officials Committee (MIOC) meetings, chaired by Tan Sri Samsudin bin Osman, Chief Secretary to the Malaysian government, on August 29 and November 21, 2005 in Putrajaya. AMCHAM received positive outcomes on several legislative items submitted at past MIOC forums, and made several recommendations on other areas affecting its members. Legislative Successes 1. Amendments to the Moneylenders Act of 1951 In November 2003, amendments were made to the Money Lenders Act of 1951, which required any person who lended money to others for a consideration of a larger sum than being repaid, to have a valid license for conducting such a business. The well-intentioned legislation, which sought to restrict the activities of ah long and other illegal moneylenders, would also cover legitimate inter-company loans, corporate loans to staff, etc. At the August 29 meeting, MAMPU officials announced that an Exemption Order for companies not primarily involved in moneylending activities was signed by the Honorable Minister of Housing and Local Government (MHLG), and was gazetted on July 14, 2005. AMCHAM appreciates the hard work of the MHLG, Attorney-General’s Chambers, and other government agencies in resolving this issue. 2. Tax on Personal Digital Assistants (PDAs) In late 2004, AMCHAM expressed concerns regarding the Malaysian government’s decision to impose a 10% tax on PDAs with GSM capabilities (i.e., WiFi, Bluetooth features). The Chamber felt that this policy decision could have negative implications for Malaysia’s ICT industry. The Ministry of Finance (MOF) has agreed to grant a 10% sales tax exemption on PDAs with wireless connectivity (i.e., PDAs with GSM capability). An Exemption Order under the Sales Tax Act of 1972 is being prepared for gazette and will be enforced shortly. AMCHAM appreciates the intensive review which MOF and Royal Malaysian Customs undertook on this issue, and their continuous consultations with the Chamber and its members, to find a solution in the best interests of all parties concerned. 3. Age Limits for Expatriate Teachers The age limit for expatriate teachers employed in schools in Malaysia was recently lowered from 65 to age 60. It was AMCHAM’s understanding that expatriate teachers – upon reaching the age of 60 – would not be allowed to extend their work permits and would need to leave the country. The Chamber knew of five specific cases of teachers who were recently affected by this policy change. Given that Malaysia has a severe shortage of highly-qualified teachers, and that older teachers bring a wealth of experience which can benefit future generations, AMCHAM felt that this policy was counterproductive to Malaysia’s goal of developing further the capabilities and skills of the country’s youth. The Chamber advocated for a complete removal of all age-related restrictions on expatriate teachers in Malaysia, and that continuation of the teachers’ work visas should be subject to renewal by their respective schools (in conjunction with approval by the Ministry of Education (MOE)). Additionally, AMCHAM indicated that renewal of work permits for teachers is usually done on an annual basis, and should be standardized to a two-year period, as per the normal DP-10 approval process for most expatriates. The Ministry of Education recently agreed to relax the age limit of expatriate teachers teaching in international schools or expatriates schools until the age of 65, with the following conditions: • • • • He/she had undergone a health examination from registered clinics and does not have any indication of unhealthy symptoms. The subject that is being taught must be a tough subject or critical. The institution agrees to employ the teacher of the particular country. The institution prepares an agreement/a contract clearly stating that the applicant has his/her own insurance. DECEMBER 2005 • AMCHAM Dateline • 8 ISSUES & POLICY UPDATES AMCHAM greatly appreciates the very quick response by the Ministry of Education, and its help in reviewing these guidelines and making the relevant amendments. However, the Chamber is following up on part of its original request which was not amended. AMCHAM believes that expatriate teachers should be given two-year work permits, which is consistent with the normal DP-10 Immigration process for most expatriates living and working in Malaysia. Expat teachers in Malaysia are currently on one-year work visas. New AMCHAM Issues 1. Standardized Identity Cards for Direct Selling Distributors Malaysian government officials met with representatives from the direct selling industry in February 2005, to announce the government’s intention to require all direct selling companies (DSCs) to comply with a standardized, government-issued ID card system for their distributors. Currently, each DSC issues its own ID card to its distributors. AMCHAM members in this sector were against this proposal, believing that it would have a detrimental impact on the RM5.05 billion direct selling industry in Malaysia. The current ID system was seen as working very well, and it was believed that the new proposal would add unnecessary costs and bureaucratic red tape. While companies can currently issue IDs to their distributors in a day, the new system might require 10-14 days to issue IDs. DSCs also expressed concerns about the sole vendor who would provide the new IDs having access to private/confidential information on the DSCs’ individual distributors. The new proposal would also burden DSCs and consumers with additional costs. AMCHAM asked MIOC officials and relevant ministries involved in the process to not implement the proposed single-ID plan, and to keep the status quo. Further information on this issue will be provided in future editions of AMCHAM’s e-Update newsletter. At the time of printing for Dateline, the Chamber was awaiting feedback from the relevant government ministries. 2. Taxes on Motorcycles Malaysia currently imposes very high excise duties on completely built-up (CBU) motorcycles, a significant market barrier to international motorcycle companies wanting to sell their bikes in Malaysia, and making these products extremely expensive to the majority of Malaysian consumers. The excise tax on CBU motorcycles above 800cc had been 110% (40% import duty, 60% excise duty, 10% sales tax), making Malaysia one of the most expensive places in the world to own a motorcycle in this class. While MITI announced earlier a 10% reduction on import duties for CBU motorcycles, AMCHAM felt that the government should completely remove all remaining taxes (excluding the 10% sales tax), as firms selling bikes in this class (>800cc) would not pose a threat to local industry, since no local companies were producing similar types of motorcycles. In early November, the Ministry of Finance (MOF) recently announced a 10 percent reduction on import duties and 10 percent reduction on excise duties for CBU motorcycles in this category. The current tax on CBU motorcycles (>800cc) is now 90 percent (30 percent import duty, 50 percent excise duty, and 10 percent sales tax). However, the effective reduction in the tax is only 5%, based on how the duty and excise tax are assessed. The Chamber feels that the tax is still high and this still makes it very cost-prohibitive for many Malaysians to buy foreign-made motorcycles. In response to arguments that the tax is intended as a revenue raiser, given that very few foreign-made motorcycles in this class are being sold in Malaysia (only 450 foreign motorcycles in all categories were imported into Malaysia in 2004), the tax revenues being derived from these taxes are minimal. If Malaysia were to reduce significantly the taxes on these types of motorcycles, it would encourage more international companies to increase their sales of bikes in Malaysia, resulting in an overall higher tax revenue for the country, than under the current system. DECEMBER 2005 • AMCHAM Dateline • 9 ISSUES AND POLICY UPDATES “Third Wave of Globalization” - Offshore Outsourcing by EA Consulting Asia Pacific (ea cap) While some businesses may be driven out of business during this unpredictable time, others may be able to manipulate the market so that they can continue thriving. The volatility of the business climate today hails for better business strategy. Offshore outsourcing is undoubtedly another strategy management tool that helps organizations meet their business objectives while sustaining competitive advantage, in this age. Outsourcing, in general, differs from the use of consultants or contract workers because the activities outsourced are usually recurring; resources for performing the activities as well as the responsibility for making decisions regarding the activities are transferred to other organizations. And, offshore, is generally defined as undertaking work using labor that is usually based in a remote location. More businesses have decided to outsource some of their non-core competencies and processes to offshore destinations. Business activities commonly outsourced offshore may include call center, document processing, investment management, back office management and human resources. IT outsourcing is the more recent addition to the offshore outsourcing list. In the year 2000, the Information Technology (IT) industry reached an important milestone. For the first time, more than 54% of IT services purchased in North America were outsourced. Areas offshored include application development and maintenance, infrastructure management and embedded technology solutions, to name a few. In 2004, Gartner, Inc., projected that outsourcing would account for 53% of the total worldwide IT services market, and that it will make up 56% of the market by 2007. Goldman Sachs estimates the BPO market in 2005 to be US$585 billion. Among US manufacturers, IDC reports BPO will grow by 10.7% over 2004-2005 with the top three growth areas of engineering, logistics, and finance (Source: A Growth Focused Outsourcing Strategy White Paper, Think3). The outsourcing market’s robust growth is driven by the fact that customers demand access to a more reliable infrastructure that can ensure smooth core business operations at lower costs and with greater flexibility. The willingness to pay for outsourcing services is high especially among players in the banking, insurance, manufacturing, healthcare, and government sectors. The use of offshored IT and BPO services can generate significant bottom line benefits through new service delivery model. The growth in the use of offshored services has shown that its benefits are no longer just about price – they could include service quality improvement, scalability, better risk management and the freeing up of internal resources to focus on core value-adding activities. Good business practices in IT outsourcing should consider service providers that demonstrate the following: • • • • • • Strong executive management staff An understanding of the scope of services required A proven track record of performance in meeting the scope of responsibility Financial depth and stability The service department to meet the greatest number of needs as a single source Technical and human resources Each is equally important to the overall business impact and quality of services provided (Source: The IT Outsourcing Dilemma Executive White Paper, Verizon). One of the greatest challenges will be to overcome resistance within the organization to placing work with organizations hundreds or thousands of miles away. Winning hearts and minds within the organization is a critical part of the change management necessary to deliver the benefits of offshoring. DECEMBER 2005 • AMCHAM Dateline • 10 ISSUES & POLICY UPDATES India continues to lead the global outsourcing picture. However, many new countries such as Czech Republic, Malaysia, China, Philippines and Singapore are entering the market and challenging India in selected areas by virtue of cost, political stability and cultural compatibility. On the local front, A.T. Kearney’s 2004 Offshore Location Attractiveness Index positioned Malaysia in third place, and a rising alternative, after India and China. While offering costs competitive with other Asian locations, Malaysia’s qualifying factors also include well-developed, low-cost infrastructure and strong government support. Malaysia views the growth of the global IT outsourcing sector very positively with strong government backing. Its dynamic IT hub and the Multimedia Super Corridor (MSC) continue to provide world-class infrastructure like high-capacity digital fiber optic network, well-equipped offices and business centers, and efficient transportation to leading ICT companies of the world. Malaysia too, has an educated multi-lingual work force that can instantly accommodate the needs of most multinational corporations. Besides the physical provisions, strong “soft” infrastructure in the form of cyber laws, financial and non-financial incentives, and appropriate strategic policies as well as a large pool of skilled knowledge workers have qualified Malaysia as an emerging contender in the IT outsourcing market. In addition to its central location in Southeast Asia, Malaysia's costs are relatively low and the country remains one of the most stable in the region. A number of foreign firms are already benefiting from lower cost alternatives by basing service call centers, back office operations and overseas headquarters in Malaysia. More businesses are realizing that outsourcing provides greater efficiency and lower operating cost that enable enterprises the ability to focus on their core business processors. For more information, please visit www.eacap.com. Advertising Opportunities in 2006 AMCHAM Malaysia’s publications are well read and widely respected. Filled with articles and reports on relevant news, economic trends and policies/issues updates, members use our publications to help them make buying decisions. In addition to providing AMCHAM members with the editorial they want to read and use, the Chamber’s publications are one of the most competitive advertising vehicles in Malaysia. As an advertiser with AMCHAM, you are in an advantageous position to maximize your company's potential, exposure and business links. By advertising in our publications, your message will reach thousands of leading business executives, government officials, in Malaysia and the U.S., the media and other relevant parties worldwide. With a total readership of over 1,500 business professionals, AMCHAM’s publications will help your company reach critical mass. They will also give your company a branding edge, particularly as they are the only publications targeted at the American-Malaysian business community. In addition, AMCHAM also provides corporate sponsorship opportunities for Chamber business and networking events, including its annual golf tournaments. We also hold regular business briefings with companies who are new to Malaysia, and for others that are looking to invest in the country. These briefings are an opportunity for firms to get an in-depth perspective of the economic, political, and business climate in Malaysia, and to have a better understanding of the American community and resources that are available. These discussions also give companies an on-the-ground perspective for conducting business in the country. Consider these benefits and review our advertising guide brochure, which is available on our website, www.amcham.com.my. For more information on AMCHAM publications, investor briefings, and sponsorship opportunities, please contact Barbara Devaraj, AMCHAM’s Programs Administrator, at (60-3) 2148 2407 or barbara@amcham.com.my to sign up, or if you have any questions. DECEMBER 2005 • AMCHAM Dateline • 11 ISSUES AND POLICY UPDATES Budget 2006 - Highlights of Proposed Tax Measures by Ms. Yeo Eng Ping, Tax Director, Ernst & Young Malaysia The 2006 Budget was delivered on September 30, 2005 and from a tax perspective there were many significant “firsts,” for example, broad-based group relief for sharing of tax losses and new prescriptive rules on carry forward of tax losses and capital allowances (CAs). The tax measures reflect both the government’s effort in promoting a business friendly environment and concern in preventing revenue loss. In this article, we highlight some of the key tax changes that would be relevant to you, and briefly share our analysis of their impact and technical issues which need to be ironed out. We will look – in particular – at the taxation of share plans and treatment of tax losses and CAs, and touch briefly on the other measures. Share Plans One significant area affecting employees is the proposal to change the basis of taxing income arising from employee share plans. The measures would potentially cover share option schemes (ESOS), share purchase plans (ESPP), and free shares given to employees. Here, we discuss the proposed changes by reference to an ESOS. Under an ESOS, the amount taxable is the difference between the market value of shares on the date the option is granted (“grant date”) and the exercise price. Tax is crystallized when the option is exercised, but taxed in the year the option was granted (i.e. related back). Hence, any gain from the increase in the market value/price of the shares between the grant date and the date the option is exercised, will not be taxed in the hands of the employee. With the proposed changes, this will no longer be the case. The taxable amount will be the difference between the market value of the shares at (i) the first exercisable date (i.e. the first day of the period when the option can be exercised) or (ii) the actual exercise date (whichever the lower), less the price paid for the shares. The tax will crystallize upon exercise of the option, but will be taxed in the year of exercise. The proposed changes take effect for all share options which are exercised from January 1, 2006 onwards – the new rules will apply even to options which are granted prior to 2006. Hence, it appears there is still a small window period between now and December 31, 2005 where employees can consciously decide whether or not to exercise their options and to minimize their tax exposure. (However, it is understood that as a transitional arrangement, the Ministry of Finance will be allowing employees to opt for application of existing rules, for share options which are exercisable before 2006, and are in fact exercised in 2006 – details of this have not yet been released.) The draft legislation provides two methods for determining “market value.” For shares listed on the Bursa Malaysia (only), the market value will be the average price of shares (ascertained by averaging the highest and lowest price for the day). The market value of shares which are not listed or listed on other exchanges will be the “net asset value” of the shares for the day. Two comments here - the market value method should be extended to shares listed on other stock exchanges, and guidelines should be issued for determination of “net asset value”. Employers need to notify the Inland Revenue within 30 days of the launch of a share plan. (Indeed, what would be the stand taken for those share plans which have already been submitted to the Inland Revenue and for which written confirmation has been obtained on the taxable amount and timing of tax?) Under the existing requirements, employers must deduct tax for employees under the monthly schedular tax deduction scheme, in the month the option is exercised (unless the employee obtains approval from the Inland Revenue to pay by monthly deductions or elects in writing to make payment by himself at the point of filing his tax return). Employers also need to report the benefit in the Form EA for the employee, for the year the option is exercised, and also submit to the Inland Revenue the list of names of employees who have exercised their option. It is expected that these obligations will continue to apply to employers. DECEMBER 2005 • AMCHAM Dateline • 12 ISSUES & POLICY UPDATES Use of tax losses and capital allowances (CAs) For the first time, “change-in-ownership” rules will be introduced to deny the use of tax losses or CAs where there is a change of more than 50% in shareholding of the loss company. This formalizes an anti-avoidance measure designed to prevent the acquisition of loss companies in order to shelter profits. Many other countries, such as Australia and the United Kingdom, already have in place similar - if not more stringent - rules. To use losses/CAs, a shareholding test must be performed on the last day of the financial period in which the losses and CAs arose, and on the first day of the financial period in which the same is to be used. The test requires that more than 50% of the paid-up capital and the nominal value of allotted shares in respect of ordinary shares are held by or on behalf of the same persons. On this point, there is some uncertainty on how the test would apply in a case where the proportion of ownership among shareholders in the loss company changes (albeit there is no change in the identities of the shareholders). Where shares in the loss company are held by or on behalf of another company (say A Co), the legislation deems those shares to be held by the shareholders of A Co. A company may apply to the Minister for dispensation of the provision. Whilst the proposal is intended to curtail indiscriminate use of loss companies, it has serious far-reaching and perhaps inadvertent consequences. For example, it would adversely affect a genuine acquisition to turnaround the operations of a loss company. In certain other jurisdictions, losses would continue to be available if the same business continues to be carried on. Groups undertaking a restructuring or reorganization would also need to beware – a transfer of loss company to a “sister” company where both companies are 100% owned by a common shareholder, could for example, fail the test based on a literal reading of the draft law. Another restructuring/reorganization scenario which may fail the test, is where a new company is “inserted” one-tier or two-tiers above the loss company. Utmost care and planning is therefore necessary when handling any group restructuring involving a loss company. In order to use accumulated tax losses and CAs from year of assessment (YA) 2005 going forward, the shareholding test must be carried out on September 30, 2005, and on the first day of the financial period in which those losses/CAs is to be used. This provision applies only to those companies with a (2005) financial year that ends on or after October 1, 2005 – this prevents the artificial acceleration of acquisitions of such companies before the new law comes into effect. However, this would also mean that for deals involving loss companies with a pre-September 30, year-end (which were concluded after their 2005 financial year), the tax losses and CAs would be lost. This will be the result, despite the fact that the purchaser could not have known about this new law and may have given value for those tax assets when negotiating the terms of acquisition. This is an adverse retrospective operation of the law! It is certainly hoped that the Minister exercises his discretion to address these situations. Other tax measures The Budget will also introduce changes to make tax rules more business friendly; these include measures such as: • “group relief” to allow the transfer of tax losses between companies within the group allowing the carry forward of business losses and capital allowances for companies enjoying pioneer status, for companies whose pioneer period expires on or after October 1, 2005 • “flexibility” for companies to reduce their tax estimates to 85% of the tax estimate or revised estimate for the last financial year • permitting immediate deductions for small value assets However, these well-intentioned measures may not have their anticipated effect given that the fine print imposes strict qualifying conditions that limit the number actual beneficiaries. The restraints presumably allow the government to “test the waters” and to curtail any unexpected strain on revenue collection from these measures. To illustrate: Group relief The group relief provisions can only apply among Malaysian incorporated and tax resident companies that have a paid-up capital above RM2.5 million. The companies must have at least a 70% beneficial relationship, and such relationship must exist for at least two years. The transfer of losses is limited to 50% of current year “adjusted loss” only (not prior year losses), and in any event, cannot exceed the aggregate income of the recipient (claimant) company. Also, companies which are enjoying certain incentives during the tax year, such as a tax holiday under a pioneer status or investment tax allowance, reinvestment allowance, etc., will not qualify. DECEMBER 2005 • AMCHAM Dateline • 13 ISSUES AND POLICY UPDATES Budget 2006 - Highlights of Proposed Tax Measures (cont’d) Tax estimate The current rule to prevent companies from reducing their current year tax estimates (from their tax estimate or revised estimate of the previous year) due to business or economic downturns has contributed to the build up of tax refunds due from the Inland Revenue (estimated at RM841 million by the Auditor-General). The reduction by 15% assumes that earnings only change by that variance! Where a lower tax estimate is necessary, presumably, the current practice of approaching the Inland Revenue for approval, will continue. Small value assets The underlying purpose behind allowing an immediate deduction for small value assets is converge the tax and accounting treatment and also to reduce record-keeping needs. Unfortunately, the RM10,000 ceiling detracts from this purpose, since taxpayers will need to keep records to “track” when the threshold of RM10,000 is reached and which assets are included. *** Overall, the measures introduced in this Budget are steps in the right direction. However, certain fundamental issues some of which have been raised here, need to be addressed to ensure that the rules can be implemented fairly and within the spirit for which these measures were designed, and ultimately to maintain the integrity of the tax system. ISSUES & POLICY UPDATES Avian Flu by David Stallings, Physician Assistant with the U.S. Department of State Avian Influenza is also called Bird Flu. There are many strains of flu that affect birds, but the one causing the global scare is the H5N1 subtype. It has circulated in migrating wild birds for years, and has spread to poultry flocks, starting in Southeast Asia, spreading to Russia and now reaching into Europe. It is highly lethal to domesticated birds. Avian flu was first identified in Italy around a century ago. It was not thought to be transmissible to humans until 1997, when the first human cases were seen in Hong Kong. In the latest outbreak, around 60 people in Asia have died, amounting to roughly half the known number of infections. Almost all of these casualties were directly exposed to infected fowl. Bird flu in humans causes symptoms that are similar to human flu, such as fever, cough, sore throat and muscle aches, conjunctivitis, pneumonia and other severe respiratory diseases. At present, H5N1 is not easily transmitted from birds to humans. Nor is it easily passed from human to human. There have been only three suspected cases, in Thailand, Hong Kong and Vietnam, where this is believed to have happened and these involved family members who were in close, consistent, contact with the affected person. The big worry, though, is that H5N1 could pick up genes from conventional human flu viruses, making it both highly lethal and highly infectious. Because it would be a radically new pathogen, no one would have any immunities to it. The mutation could occur if H5N1 co-infects a human who already has ordinary flu, or the agent is picked up from poultry by an animal such as a pig that can act as a mixing vessel for the flu strains. In the 20th Century, there have been three flu pandemics, in 1918-19, 1957-58 and 1968-69. The worst of all was the 1918-1919 pandemic, in which as many as 50 million people died. This is not surprising considering the limitation in communications, medical facilities, diagnostic capabilities and treatment. The latest research suggests that the so-called Spanish Flu virus was itself a bird flu virus that leapt the species barrier to humans. Influenza pandemics have occurred in 30-40 year cycles. There has not been a pandemic for 37 years. Veterinary controls are the first line of defense in any outbreak of animal disease. The task is to identify farms where there is an outbreak of H5N1, quarantine the area, cull all fowl suspected to be in contact with it, disinfect the environment, and bar sales of poultry products from the affected region. But these controls are only really dependable if a country has a good surveillance network and responds quickly and effectively to an outbreak. The Malaysian Department of Veterinary Services conducts regular surveillance and random testing in the northern states of Malaysia. It is highly recommended that all people get the annual flu shot. It is approved for everyone over the age of six months old. This will not only help protect individuals from contracting the annual flu, but will also help differentiate, if one were to become ill – and hopefully prevent – the mixing of the two strains. Oseltamivir, “Tamiflu” is being marketed as the drug of choice for those with Avian Flu. It has been used with great success for the treatment of human flu and has been used with limited success for those with H5N1. It is a neuraminidase inhibitor and, along with “Zanamivir,” “Relinza,” are the only two drugs of this type. Neither of these medications are a cure for the virus (unlike antibiotics, which cure bacterial infections). It is hoped that they will relieve the severity of, and shorten the course of symptoms. One may contact his/her physician for a prescription for Tamiflu. It is recommended that this be stored and taken only after contacting the physician and providing him/her with a description of their symptoms. It is not to be taken prophylactically, except in rare cases and after being directed to do so by their physician. If directed by a physician to do so, Tamiflu 75mg, is to be taken one tablet in the morning and one tablet at night for five days. It is not to be taken prophylactically, except in rare circumstances and after being directed to do so by a physician. If H5N1 became endemic in one’s region, it would be necessary to follow a few important guidelines: 1) 2) 3) 4) 5) Do not go to work or school if you are ill in any way. Stock up on enough necessary supplies for your home to last for at least two weeks. Purchase one gallon of bleach, to be used for frequent cleaning of contact surfaces, counters, doorknobs, sinks, bathroom fixtures, etc. Waterless, alcohol-based hand cleaner for frequent hand washing. Be willing to quarantine yourself and your family. David Stallings PA-C, 10-19-2005 Sources: WHO, CDC, US National Institute of Health and Infectious Diseases (NIAID), World Organization for Animal Health (OlE), Channel News Asia DECEMBER 2005 • AMCHAM Dateline • 15 AMCHAM EVENTS Upcoming Events Schedule AMCHAM EVENTS Dec 6 MICCI-AMCHAM Briefing on U.S. Visa/Consular Policies Location : Bankers Club, Level 22, AMODA, Kuala Lumpur Time : 12:00 - 2:30pm Cost : RM100 for members/spouse and RM110 for non-members Registration : e-mail Linda Tey at linda@amcham.com.my Dec 15 AMevents Christmas Cocktail Location : The Library & Lounge, Bankers Club, Level 22, AMODA, Kuala Lumpur Time : 6:00 - 8:00pm Cost : RM60 for members/spouse and RM80 for non-members Registration : e-mail Linda Tey at linda@amcham.com.my Feb 6 Superbowl Party Location : TBA Time : 5:30 - 11:30am Cost : TBA Registration : e-mail Linda Tey at linda@amcham.com.my COMMITTEE MEETINGS *Meetings indicated as “open” are open to all AMCHAM members. Those marked “closed” are limited to companies from those industries. Jan 18 Board of Governors Location : AMCHAM Executive Office Time : 11:00am - 1:00pm Information : Contact Sharon Ong at sharon@amcham.com.my Status : Closed Feb 14 Fast-Moving Consumer Goods (FMCG) Committee Location : PJ Hilton, Boardroom, Level 2 (East Wing) Time : 9:00 - 11:00am Information : Contact Shirley Saw at shirley@amcham.com.my Status : Closed Feb 15 Board of Governors Location : AMCHAM Executive Office Time : 11:00am - 1:00pm Information : Contact Sharon Ong at sharon@amcham.com.my Status : Closed Mar 10 Pharmaceutical Committee/Local-Area Working Group (LAWG) Location : TBA Time : 2:00 - 4:30pm Information : Contact Shirley Saw at shirley@amcham.com.my Status : Closed Mar 22 Board of Governors Location : AMCHAM Executive Office Time : 11:00am - 1:00pm Information : Contact Sharon Ong at sharon@amcham.com.my Status : Closed DECEMBER 2005 • AMCHAM Dateline • 16 AMCHAM MEMBERS Member Highlights American International Assurance Co. Ltd’s (AIA) Penang Malayan Banking Bhd (Maybank) has been awarded the branch office has relocated from its former premises Best Domestic Commercial Bank Award for 2005 by along Jalan Masjid Kapitan Keling to Wisma Leader, in the Asiamoney, because of its strong financial performance heart of George Town. This is in line with AIA’s emphasis and quality management throughout the year. Factors on continuous growth and improvement. considered for selection included financial, non performing loans (NPLs) level, product innovation, and Another prime reason for the relocation was the continuous overseas strategy and expansion. Maybank’s earnings, expansion of AIA’s agency force, with the need to recruit which rose 14% year-on-year for the first half of 2005, more agents and financial planners. The move will allow chalked up net profits of RM1.25 billion. Maybank had the company to provide unemployed graduates with career also ramped up its non-interest income by 47%, opportunities as financial planners and agents. AIA’s increased Islamic banking by 38% and cut NPLs to Training Academy Program aims to produce confident and 5.79% in the second half of 2004 from 5.97% in June successful insurance professionals who are also intrepid the same year. entrepreneurs. At the launch of the new branch office, AIA contributed RM20,000 to Sekolah Kebangsaan Wellesley from the company’s unspent funds allocated for its launching expenses. AIA also donated another RM42,000 from the “AIA Have-A-Heart” Fund to two children from Penang, who are in need of pediatric heart surgery. TNT Malaysia has emerged as the first business logistics solutions provider in Malaysia to be recognized for its safe working environment, when it received the internationally-recognized OHSAS 18001 certification. TNT Worldwide has been actively implementing Occupational Health and Safety Management Systems program for many years; this helps to create a safe working environment, minimizes risks to employees, and helps to boost productivity and morale. The OHSMS program The Crown Worldwide Group recently opened its Phase II Facility in Subang Hi-Tech Park, Shah Alam. The Phase II has helped identify elements of the business that have an impact on health and safety. facility is a new 20,000 square foot household goods storage facility. With this purpose-built development, the Group will have the most modern Household Goods Storage and Records Management Facility in Malaysia enabling them to provide an expanded and superior service to the growing Malaysian and international clientele. With this new building complete, the Phase I Records Management Center has expanded to 70,000 square feet. The Phase I facility also boasts a 30,000 square foot office complex. The Crown Worldwide Group has invested RM4.5million (US$1.2million) into Malaysia over the last 12 months. The Group provides employment for up to 120 people in Malaysia. Veritas Design Group has recently signed a joint venture agreement with a local property developer in Dubai, Bonyan Emirates Properties. The joint venture partnership with Veritas, which was signed in August 2005, will establish a project management company capable of providing the full scope of real estate development consultancy services for both Bonyan’s in-house projects as well as external clients. For the Veritas Design Group, with its specialist divisions for architectural teams, interiors and management, the move is an ideal way to enter the Middle Eastern market. DECEMBER 2005 • AMCHAM Dateline • 19 AMCHAM MEMBERS New Members International SOS (Malaysia) Sdn. Bhd. Logistic Edge & Maritime Sdn. Bhd. L'oréal Malaysia Sdn. Bhd. Woo Mei Har Dr. Tuan Feroz Musa Managing Director General Manager Lydia Cheong Business Development Director Carolyn Loong Li-Lin Global Assistant Network Manager Dr. Ralph Nirven Kumar Medical Advisor Level 10, Menara Chan 138 Jalan Ampang, 50450 Kuala Lumpur Tel: (60-3) 2716 3000 Fax: (60-3) 2711 1311 Website: www.internationalsos.com International SOS provides medical and security assistance, international health care, and premium outsourced customer care. International Business Lawyer 111 & 111A, Jalan Molek 3/1 Taman Molek 81100 Johor Bahru Tel: (60-7) 3584 381 Fax: (60-7) 3576 961 Website: www.drs.com Logistic Edge & Maritime is a logistic provider for air, land, and sea transactions. Jean-Francois Couvé Muhammad Zain Ibrahim Corporate Communications Manager Level 13A & 15, Uptown 2 Jalan SS21/37 Damansara Uptown 47400 Petaling Jaya Tel: (60-3) 7651 8000 Fax: (60-3) 7660 2360 Email: info@my.loreal.com Website: www.loreal.com.my L'oréal imports and markets major cosmetic brands in hair-care, skin-care, make-up and fragrance categories, and in the principal distribution channels of hair saloons, department stores, and high traffic outlets.