BRING THE TRAINING TO

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ON-SITE TRAINING & LEARNING SOLUTIONS
WE
BRING THE TRAINING TO
YOU
OUR BUSINESS IS IMPROVING
YOUR BUSINESS –
through strategic on-site learning
solutions uniquely tailored to
accelerate productivity and help
you achieve your organizational
goals. Let our world-class training
help you reach new levels of
performance excellence.
ROCKHURST
UNIVERSITY
CONTINUING EDUCATION
CENTER, INC.
National Seminars Group • Padgett-Thompson
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World-class training.
ROCKHURST
UNIVERSITY
CONTINUING
EDUCATION
CENTER, INC.:
THE STANDARD IN TRAINING EXCELLENCE
“Rockhurst provides a high-value,
personalized approach that fits the
training environment that we feel
is critical to building successful
business leaders. As with any
organization, it is the people who
make the difference and this is
definitely the case at Rockhurst.”
Our on-site learning programs feature curriculum designed to build core competencies,
develop essential skill sets and promote best practices. We work hand-in-hand with you to
tailor your training to close knowledge gaps and address your specific performance challenges.
– George Dempsey,
Executive Vice President
TricorBraun
Rockhurst University Continuing Education Center, Inc. (RUCEC), has been a respected
leader in providing interactive, cutting-edge learning solutions for businesses, nonprofit
organizations and government agencies across North America for more than 20 years.
RUCEC is the umbrella organization to two of the most highly-acclaimed seminar
companies in the world: National Seminars Group and Padgett-Thompson. Through our
on-site training division, we provide private, in-house group training tailored to your
organization’s specific learning objectives and business goals – and deliver it whenever and
wherever you need it.
RUCEC is a division of Rockhurst University – part of the largest network of independent
higher education institutions in America. Founded in 1910, Rockhurst is a sister school to
other teaching leaders, such as Georgetown and Marquette universities. Consistently ranked
among the top Midwestern universities by U.S. News & World Report’s Best Colleges, Money
magazine and others, Rockhurst is renowned for its commitment to academic excellence,
leadership and service.
When you choose us as your partner in training, you join thousands of organizations that
rely on us for high-impact learning solutions that get results – from Fortune 500 giants and
small companies to nonprofit organizations and government agencies. We deliver thousands
of days of training annually, assuring you of the highest quality learning experience available
anywhere. We set the industry standard for excellence – and continue to raise the bar.
PREVIEW OUR TRAINERS TO ENSURE THE RIGHT EXPERIENCE
AND PERSONALITY FOR YOUR GROUP
Training That Provides
Measurable, Sustainable Results
The tangible and intangible benefits your
organization will gain from our on-site
learning solutions cannot be overstated.
Expect training that …
•
Accelerates productivity
•
Improves performance
•
Promotes best practices
•
Solves performance challenges
•
Develops skill sets
•
Fosters innovation
•
Encourages knowledge-sharing
•
Enhances a sense of team
•
Furthers strategic goals
•
Boosts morale
•
Increases retention
•
Contributes directly to your
organization’s success
Selecting a trainer who’ll connect with your employees is crucial to an effective transfer of
learning, which is why we offer you more than 300 highly qualified trainers to choose from.
Recognized knowledge experts in their fields, our trainers have the educational background
and training expertise you’d expect and the real-world experience you need.
You will have the opportunity to preview as many of our trainers as you’d like by viewing
online videos, videotapes or by attending our exclusive Trainer Showcases. Through this
process, you’ll be able to choose a trainer with experience in your business or industry – and
just the right personality to immediately connect with your employees.
“Rockhurst University
Continuing Education Center
has gone the extra mile to make
sure we have the curriculum
customized for our environment,
challenges and audience.”
– A. Setteducati Jr.,
Director of Human Resources
BWP Distributors
“I feel that our education needs
are being met and far exceed any
expectations that I could have
had. I look forward to a
continued relationship with
Rockhurst University Continuing
Education Center, Inc.”
– S. Andrie, RN, BSN,
Assistant Director
CPSI
H O W TO C O N TA C T U S :
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QUALITY
Guaranteed results.
WE HELP YOU DETERMINE WHICH OF OUR
CUTTING-EDGE LEARNING PROGRAMS WILL
BEST MEET YOUR NEEDS …
We offer you a comprehensive range of the latest training topics across all disciplines,
including accounting and finance, business writing, communication skills, customer service,
human resources, management, Microsoft Office applications, negotiating, OSHA
compliance, time management/productivity, team building, warehouse and inventory
control, and many more.
SOME OF OUR MOST-REQUESTED PROGRAMS INCLUDE*:
Knock-Your-Socks-Off
Customer Service™
How to Handle the Challenges
of Change
Business Writing & Grammar Skills
Let’s Have Conversations,
Not Sales Pitches
Essential Time Management &
Organization Skills
Life Balance & Stress Reduction
Coaching, Mentoring &
Team-Building Skills
How to be a Highly Successful
Team Leader
Employee Performance Evaluations
Business Grammar for Busy
Professionals
Your Training Is Tailored to
Guarantee Learning Is Job-Relevant
and Immediately Usable
The training solutions we create for you
are not standard “off-the-shelf” programs.
In working with you, we learn about your
organization’s goals and performance
challenges, then tailor our core programs
to meet your exacting requirements. The
high degree of modification we offer
guarantees training is job-relevant and
immediately usable.
If you prefer, we can even custom design
a new program specifically for your
organization, enlisting our instructional
designers to develop new curriculum and
instructional content to address issues
unique to your business or industry.
Extend the Learning Impact With
Our Certification Programs
Thinking Outside the Lines
Strengthening Your People Skills
in the Workplace
Management & Leadership for
First-Time Managers & Supervisors
Interviewing People
To help your employees take their skills
and expertise to the highest possible level
of effectiveness, we offer three separate
certification programs. Each program is
delivered as an ongoing series of training
sessions – scheduled at your
convenience and in your preferred time
frame.
Microsoft® Excel
•
Fundamentals of Effective
Project Management
The Professional Administrative Assistant
Certificate Program
•
OSHA Compliance &
Workplace Safety
The Leadership and Management
Certification Program
•
The Business Professional
Certification Program
Essential Coaching Skills
Handling Difficult & Demanding
Customers
Creative Leadership Crash Course
The Essentials of Communicating
With Tact & Finesse
How to Handle Difficult People
Criticism & Discipline Skills for
Managers & Team Leaders
Basic Supervision
How to Be a Better Trainer
How to Build Exceptional
Presentation Skills
Your Changing Role as an
Outstanding Administrative Assistant
Customer Service: Listening To &
Handling Difficult People
How to Overcome Negativity
* This is just a partial listing of our learning programs, as we continually add new programs and
update existing ones. For a complete list, visit us at www.natsem.com and click “On-Site Training.”
™ Knock Your Socks Off Customer Service is a registered trademark of Performance Research Associates. Used with permission. All rights reserved.
PHONE: 1-800-344-4613
WEB: WWW.NATSEM.COM
Each certification program includes
both instruction and application modules,
pre- and post-tests, learning aids and
assigned readings for developing core
competencies and building essential
skill sets.
“Your ability to tailor training
that was responsive to our needs
was without a doubt a key
factor in making (our) training
so effective.”
– J. Schneider, Capt., USAF, Chief,
Military Equal Opportunity
Department of the Air Force
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QUALITY
Guaranteed results.
CUTTING-EDGE TRAINING IN AN INTERACTIVE FORMAT
Experiential Programs Engage Participants for Exciting,
Productive Learning
Superior Instructional Design Ensures Learning Is
Transferred to the Job
To make learning stimulating and entertaining for your employees, we
design our programs to be highly interactive and experiential,
incorporating adult learning activities proven to imprint knowledge
and engage even the most reluctant learners. Our trainers incorporate
small group exercises, self-assessment, imagery, role-playing and other
proven learning activities that maximize the training experience and
boost learning retention. We make the instructional process clear,
succinct and results-oriented, providing your employees with an
exceptional training experience.
We take a strategic approach to performance enhancement by
designing your training around high-quality, structured content
guaranteed to be job relevant and immediately applicable in your
workplace. Based on modern principles of knowledge management,
our high-impact learning programs are built around competencybased curriculum that focuses on specific knowledge gaps or
performance issues you face. In addition, instructional content is
tailored to your specific learning objectives and organizational goals –
for performance improvement that lasts.
EVERY ON-SITE TRAINING EXPERIENCE IS AN OPPORTUNITY TO TEAM BUILD
On-site group training not only builds your employees’ skills and
improves performance, it also provides an exceptional team-building
opportunity. The synergistic learning experience of training together
strengthens existing working relationships, helps develop new ones
and builds common ground among your employees. In addition,
group training fosters innovation within your organization and
encourages knowledge-sharing. Through on-site learning, your
workforce is motivated to pull together as a team to achieve your
organizational goals – which leads to greater results.
JOIN THE LEADING ORGANIZATIONS THAT RELY ON US FOR TRAINING
We provide learning solutions tailored for organizations of all sizes across all industries.
Below is a partial list of some of our more recognizable clients:
U.S. House of Representatives
American Express
Harley-Davidson Motor
Company
Goodyear Aerospace
Weather Channel
Lucent Technologies
Giorgio Armani
Microsoft Corporation
Exxon Mobil
City of Las Vegas
Texas Department of
Transportation
Coca-Cola Enterprises
Nordstrom
National Geographic Society
Federal Express
Anheuser Busch Co.
Zippo Manufacturing
Company
The Center for Family
Support
American Red Cross
NASA
U.S. Navy
California Teachers Association
U.S. Coast Guard
Southwest Airlines
Northrop Grumman
Schwan’s Food Service
New York State Nurses
Association
Harvard University
Monsanto
U.S. Department of Justice
UPS
State of New Jersey Judiciary
Honeywell
Ben & Jerry’s Ice Cream
International Assoc. of
Administrative Professionals
Cedars-Sinai Medical Center
Johnson & Johnson
Federal Reserve Bank
Panasonic
City of New York
Boeing Jet Propulsion Labs
National Association of
Realtors
Hewlett-Packard
Walt Disney Imagineering
Procter & Gamble
George Washington University
Chicago Historical Society
Merrill Lynch
PHONE: 1-800-344-4613
Library of Congress
E - M A I L : O N S I T E @ N AT S E M . C O M
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SERVICE
OUR TRAINING CONSULTANTS ARE THERE
FOR YOU FROM START TO FINISH
Your time is valuable. That is why we provide you with an expert Training Consultant
(TC), a business training specialist who’ll work with you from start to finish. Flexible and
easy to work with, your TC will really listen to get to know your organization and to
understand your unique performance challenges and strategic goals.
Your TC will then help you determine which learning solutions will best meet your needs,
assist you in selecting the right trainer, manage the curriculum development process and
handle all the travel and logistical details for you. From your first phone call to your posttraining evaluation, your TC is your training partner, your personal project manager – and
your guarantee that your organization’s learning experience will be on-target and effective.
AN EXCEPTIONAL VALUE AND TAILORED FORMATS GIVES YOU
A MAXIMUM RETURN ON YOUR INVESTMENT
ADDITIONAL SERVICES
In addition to our world-class learning
solutions, we can offer your organization
the following services:
Certification programs
Motivational speakers
• Computer-based training
• Licensing programs
• Learning resources
• Business consulting services
• Keynote speakers
• Conference planning
•
•
Value-Based Programs to Fit Your Training Budget
Whether your training budget is substantial or shoestring, we can work with you. Our
programs are cost-effective because you can train any number of employees in skills
tailored specifically for them. What’s more, you get a great value for your training dollar
with one inclusive fee that includes everything: your learning program, custom workbooks
and shipping, travel expenses for your trainer and post-training evaluation.
Flexible Delivery Options, Formatted for Your Convenience
You select where you want your training to take place – your headquarters, branch offices,
conference center or hotel, or your company retreat or conference. Whatever location you
choose, we will handle all the logistical arrangements to make it happen.
You also have complete choice over scheduling and program format. Training can be
delivered daytime, evenings, third shift, weekends or lunch hours – whenever you need it.
You can also choose between flexible formats that work best for you: half-day or full-day
sessions, two-day programs or an ongoing series of training sessions.
GUARANTEED TRAINING MEANS GUARANTEED RESULTS
“We understand the barriers that
many companies face in bringing in
an external trainer – but after the
experience we had with your
company, I would strongly
recommend (Rockhurst University
Continuing Education Center) to
anyone who wants to invest in their
team as efficiently and cost effectively
as possible.”
– Jennifer Myers,
Vice President/Controller
inChord Communications Inc.
Your satisfaction is our No. 1 priority, which is why all our on-site learning programs are
backed by our 100% money-back guarantee. Simply put, your training must provide
everything we’ve promised, or we’ll refund your entire investment.
By offering world-class training with an ironclad guarantee, we make it easy for you to
feel confident in your training decision.
“(The training) was truly
magnificent, inspiring all of us
to perform better than ‘good’
and aim for ‘greatness.’”
– Les Helyes,
Manager, Corporate Training
DTS
WEB: WWW.NATSEM.COM
“We wanted an exceptional
training session and you
delivered.”
– LT Woodson,
Vice President, Director of Training
TexasBank
“I appreciate the professionalism and
personal care you have provided,
from beginning to end, in arranging
the details of this workshop. Thank
you for listening to our needs,
coming to our location, sending us
the best presenter and providing
effective training.”
– D. Bennett,
Administrative Staff Development Coordinator,
North East Independent School District (TX)
FA X : 9 1 3 - 4 3 2 - 0 4 9 5
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ON-SITE
TRAINING & LEARNING
SOLUTIONS
Rely on the leader of on-site training for experience you can count on –– and guaranteed results you
can measure. Our training addresses specific skill sets employees need to be effective in their jobs.
Some of the competencies addressed through our on-site learning programs include:
Accounting/Math
Decision Making
Problem Solving
Assertiveness
Delegating
Professionalism
Change Management
Interpersonal Effectiveness
Project Management
Coaching
Interviewing
Sales
Communication
Leadership
Stress Management
Conflict Management
Management/Supervision
Supervision
Creative Thinking
Motivation
Team Building
Critical Thinking
Negotiation
Time Management
Criticism/Discipline
Planning/Organization
Training
Customer Service
Presentation Skills
Writing
ROCKHURST
UNIVERSITY
CONTINUING EDUCATION
CENTER, INC.
National Seminars Group • Padgett-Thompson
6901 WEST 63RD STREET
SHAWNEE MISSION, KS 66201
1-800-344-4613
ONSITE@NATSEM.COM
WWW.NATSEM.COM