Volume 22, Issue No. 46 - November 11, 2013

P r i n t
A Weekly Publication of the People of Queen’s
November 11, 2013
Volume 22 – Number 46
Volunteers Go West
Volunteer Services Invites Queen’s
Staff to Get Word Out to ‘Ohana
The word is, that as soon as Beverly
Parker, Manager of Volunteer Services,
gets the keys, Queen’s volunteers will
head to The Queen’s Medical Center –
West O‘ahu. That day is coming soon,
as many areas at the new hospital are
getting their Sheetrock and paint. Discussions on the arrival of both major
and minor equipment are also taking
place. So Bev is getting the word out
now to employees that the recruiting
has begun and they are encouraged to
tell friends and family who may be interested in joining the Volunteer Services ‘ohana at QMC – West O‘ahu.
Positions are currently available
in the following areas: Distribution,
Emergency Department, Fleetwing,
Food and Nutrition Services, Gift Shop,
Imaging, Information Desk, nursing
units, office support (including the Volunteer office), Admissions, and Pharmacy. Positions in other areas will be
Above: (l –r) Queen’s volunteers Judy
Nagase, Becky Shimabukuro, Joshua Patrieio, Jomar Natividad, Chantelle Bautista,
Dale Fujimoto, and Len Kylie. The volunteers who are holding the fliers plan to
transfer to QMC – West.
available as QMC – West O‘ahu develops. All who are interested in becoming a volunteer at QMC – West O‘ahu
or on the main campus should visit
www.queens.org and click on the “Be a
Volunteer” banner at the bottom of the
homepage for information on how to
apply. The number for Volunteer Services is 691-4397.
QMC – West O‘ahu’s
Two New Directors
QMC Top Performer on
Key Quality Measures
by Cedric Yamanaka,
Director of Corporate Communications
Julie Hussey, RN, has been named
Director of Emergency Services at The
Queen’s Medical Center – West O‘ahu.
She will be responsible for ensuring an
efficient and collaborative ED and upholding a safe and high-quality patient
care environment. Julie is a trained
Emergency Room nurse who worked
at Queen’s for many years before relocating to Indiana where she worked
in the Terre Haute Regional Hospital’s
Cardiopulmonary Rehab Department.
Julie holds a Bachelor of Arts degree in
Journalism with a minor is Business,
and a Bachelor of Science in Nursing
from Indiana University.
Drive for COPD
Drive for COPD: Exercise, Empowerment & More, the seventh annual
COPD (Chronic Obstructive Pulmonary
Disease) Education Day, was held at
the Queen’s Conference Center recently.
Sponsored by the Hawai‘i COPD Coalition, the event offered exhibits, demonstrations, and speakers to educate
the public, patients, and their families
about this pervasive condition.
COPD is an umbrella term for lung
obstruction, which includes chronic
asthma, chronic bronchitis and emphysema. In Hawai‘i alone, there are over
Above: (l-r) Sarah Monje, RRT, Taciana Suzuki, RRT, and Pua Kahaulelio, RRT, share
their expertise at the QMC Respiratory
Therapy & Pulmonary Function Department’s booth at the COPD Education
Awareness Day event.
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Julie Hussey, RN
Jenny Papacek, RN
Jenny A. Papacek, RN, has been
named Director of Surgical Services for
QMC – West O‘ahu. She will be responsible for directing Surgical Services, which
includes Pre & Post Operative, OR, PostAnesthesia Care Unit, Endoscopy, and
Central Processing. Jenny has extensive
experience in perioperative and same
day surgery. She most recently served as
the Director of Perioperative Services at
Banner Good Samaritan Medical Center, a part of Banner Health, in Phoenix,
Arizona. She previously held a variety of
positions with Dignity Health (formerly Catholic Healthcare West), the fifth
largest health system in the nation.
Born and raised in London, England,
Jenny earned her Bachelor of Science
in Nursing from the University of Wisconsin, Madison, and her Master in
Nursing Leadership from Grand Canyon University in Phoenix, Arizona. She
is also a Certified Perioperative Nurse.
46,000 cases, with an equal or greater
number suspected to remain undiagnosed. In 2008, over $55.9 million was
spent on COPD emergency room and
hospital charges statewide. COPD has
risen to being the third leading cause of
death in the United States and the second leading cause of disability.
“The more you learn about COPD, the
better you can feel,” says Chelsea Pang
APRN-Rx, Queen’s Native Hawaiian
Medicine Educator. “We are really striving to promote awareness of the disease
and to help those who have it manage
their symptoms and live longer.”
Chelsea took part in the QMC Respiratory Care Services and Pulmonary Lab booth, which promoted a new
COPD brochure specifically aimed at
Hawai‘i’s patient population. “Not just
Native Hawaiians,” Chelsea clarified,
“but all of us who live in Hawai‘i. It’s
QMC has been named
Top Performer on Key
Quality Measures® by
The Joint Commission
(TJC). Queen’s was recognized by TJC for exemplary performance
in using evidence-based
clinical processes that
are shown to improve care for certain
conditions. The clinical processes focus
on care for heart attack, pneumonia,
surgery, children’s asthma, stroke, venous thromboembolism, and inpatient
psychiatric services. New this year is a
category for immunization for pneumonia and influenza.
Queen’s is one of 1,099 hospitals in the
U.S. earning the distinction for attaining and sustaining excellence in accountability measure performance, which included its achievements on the measure
sets for heart attack, heart failure, pneumonia, and surgical care. The ratings are
based on accountability measure data reported during 2012. Hospitals named as
Top Performers must: 1) achieve cumulative performance of 95% or above across
all reported accountability measures; 2)
achieve 95% or above on each and every
reported accountability measure where
there are at least 30 denominator cases;
and 3) have at least one core measure
(Continued on page 3.)
written with more local terminology to
be more appealing.” Queen’s also has a
COPD support group which meets on
the third Wednesday of each month in
the Kamehameha Lounge from 6:00
to 7:30 pm. Everyone is welcome—patients, their families, and caregivers.
The keynote speaker at the COPD
awareness event was Julie Chang, MD.
Exercise, caregiving, self advocacy, and
taking control were also addressed by
guest speakers/demonstrators Lucille
Chun, Luk Tung Kuen and Tai Chi instructor; Mary Kim, MSPH, PsyD; Charlene Bell, PsyD, Clinical Psychologist;
and Valerie Chang JD, COPD advocate.
For more information/support about
COPD, contact your primary care physician or Valerie Chang at the Hawai‘i
COPD Coalition, 699-9839.
Diabetes Ed Teams Scores With Patients
Averaging 97% positive patient satisfaction is no small feat, but you can
be sure the Queen’s Diabetes Education
Center staff are working to please the
other 3%. It’s just what patient-focused
folks do. In addition, nearly 100% of all
patients who filled out the survey said
they would recommend the program to
others who are managing their diabetes. After creating a customized patient
satisfaction survey similar to the Press
Ganey and surveying patients for a year,
the results showed not only how well the
Diabetes Education Center provided diabetes self-management education, but
how they treated patients. The survey
queried patients on the ease of making
appointments and checking in, the condition of the facility, the professionalism
and knowledge of the staff, and whether
their needs and safety were addressed.
The Diabetes Education Center staff
provides diabetes and self management
education through one-on-one appoint-
Key Quality Measures
(Continued from page 2.)
set that has a composite rate of 95% or
above, and within that measure set, all
applicable individual accountability measures have a performance rate of 95% or
above. A 95% score means that a hospital provided an evidence-based practice
95 times out of 100 opportunities. Each
measure represents an evidence-based
practice, including giving aspirin at arrival for heart attack patients, giving antibiotics one hour before surgery, or providing a home management care plan for
children with asthma.
“The Queen’s Medical Center and all
the Top Performer hospitals have demonstrated an exceptional commitment to
quality improvement and they should be
proud of their achievement,” says Mark
R. Chassin, MD, FACP, MPP, MPH, president and chief executive officer, TJC.
“We understand that what matters
most to patients at Queen’s is safe, effective care,” said Art Ushijima, QHS/
QMC President. “Queen’s is proud to receive the distinction of being a TJC Top
Performer on Key Quality Measures.”
ments and a class series. They also
instruct patients on how to test their
blood sugar and use those numbers
to manage their diet and participate
safely in daily living activities and exIn addition to being included in today’s release of The Joint Commission’s
“Improving America’s Hospitals” annual report, Queen’s will be recognized on
The Joint Commission’s Quality Check
website at www.qualitycheck.org. The
Top Performer program will be featured
in the December issues of The Joint
Commission Perspectives and The Source.
Above: The Diabetes Education Center staff
(front to back): Grace Schonhardt, Jane Kadohiro, Judy Thompson, and Morgan Boyle.
ercise. Staff members are all Certified
Diabetes Educators and includes: Jane
Kadohiro, DrPH, APRN, CDE, FAADE,
Grace Schonhardt, APRN-Rx, CDE, and
Judy Thompson, MS, RD, CDE. Morgan
Boyle is the coordinator of the department, and Ruth Aguda-Valenzulea, Office Coordinator provides friendly first
contact with patients, schedules appointments, and assists with insurance
questions. Charlie Parsons, APRN-Rx
also provided care in the past year.
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NĀ Makana o Kalikimaka, The Gifts
of Christmas, this year’s system-wide
holiday celebration, will take place on
Friday, December 13. Mark your calendar. Next week: contest details!
. . . . . . . . . . . . . . . . . . .
Open Enrollment will be held November 25 to December 9, 2013. Plan
ahead—you have just two weeks to
make benefit choices for 2014. Packets
will be delivered via interoffice mail by
November 22. The new HR Portal for
employee self-service will be available
to view and update personal and employment information online. A new
open enrollment system, eBenefits, will
create more efficiency and accuracy.
. . . . . . . . . . . . . . . . . . .
Frankly Speaking About Lung Cancer, a free Speaking of Health lecture,
will be held on Wednesday, November
Sell
iPod Touch: 4 th gen, 32GB w/protector,
wifi, incl charger & case. $150 obo. Call or
text 371-9621.
Puppies: UKC purple ribbon, American
pitbull terriers, show class quality, grand
national champ pedigree. Vry gd temperament. Call 306-1519.
Rent
Wailupe/Aina Haina: Master suite w/
sep entr, kitchenette, w/d, 1 cvd pkg, 2
blks fr beach. 1 person only, NS, no pets.
$1,275, utils incl. Call Matt 225-281-4004.
Nr QMC: 3/2/2 cozy dwnstrs, nwly
renov, granite counters, new paint, carpet,
drapes, BBQ grill, new patio furn, w/d.
Small pet OK. $2,500 incl elec, water, yd
svc. 225-3456 or lane_bcd@hotmail.com.
1350 Ala Moana: 2/2/1 apt, sec bldg in
convenient loc w/many amenities, clean &
bright, new w/d & d/w. NS, pets. $2,500.
Call Donna @ 383-8891.
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13, from 5:30 to 7:30 pm at the Queen’s
Conference Center. More people die of
lung cancer than of colon, breast, and
prostate cancers combined. Join QMC
professionals and the American Lung
Association and Cancer Support Community in a panel discussion about the
fight against lung cancer and the importance of getting support, managing the
side effects of lung cancer, and overcoming the challenges of diagnosis. Complimentary copies of Frankly Speaking About
Cancer: Lung Cancer will be given out
while supplies last. Register by calling
the Queen’s Referral Line at 691-7117.
. . . . . . . . . . . . . . . . . . .
Christian fellowship and prayer
is held in the Queen Emma Tower 4th
floor Chapel every Tuesday morning
from 6:30 to 7:00 am. All are welcome.
. . . . . . . . . . . . . . . . . . .
Toiletry donations for women in
transitional housing or shelters were
collected by the Queen’s Referral Line
and Volunteer Services and delivered
during Domestic Violence Awareness
month. A big mahalo to all who contributed. Donations are accepted year
round in Harkness 303, 305, and 307.
. . . . . . . . . . . . . . . . . . .
Roxanne Jaudon, Coordinator of Information Systems, is the winner of
the $100 Chevron gas card for her
West O‘ahu story submission, Black
Snow, as part of the Employee Giving
Campaign. Read Roxanne’s story and
others on the Giving Campaign link
from the Queen’s Intranet homepage.
. . . . . . . . . . . . . . . . . . . .
Uniforms Hawai‘i will be on campus
with a Thanksgiving sale on Thursday
and Friday, November 14 and 15, from
7:00 am to 3:00 pm in the Na‘ea Gazebo. Enjoy discounts from 15% to 25%
and a giveaway for purchases over $90.
. . . . . . . . . . . . . . . . . . . .
Bollywood & Beyond, taught by Willow Chang, meets every Tuesday, November 19 to December 19, from 4:30
to 5:30 pm at the Women’s Health Center. Explore the moves and music of
Bollywood and the world. The fee for
six sessions is $66. Register with the
Referral Line by calling 691-7117.
. . . . . . . . . . . . . . . . . . .
Try Kickboxing Fitness, the original sports specific workout. Instructor
Mineyo Shiojo incorporates martial artsbased kickboxing with resistance training and stretching. Bring a mat or towel.
The class meets on Thursdays, November 14 to December 26, from 5:30 to 6:30
pm in the Women’s Health Center classroom. The fee for six classes is $66. Register with the Referral Line at 691-7117.
. . . . . . . . . . . . . . . . . . . .
Yoga Basics meets every Monday November 18 to December 16 from 5:15 to 6:30
pm in the Women’s Health Center classroom. Bring a towel and a mat. Instructor
Diane Halford welcomes all; no experience is necessary. The cost is $66 for six
classes; register by calling 691-7117.
P r i n t
Misc
Bear Creek Villa: 4/2.5 delux villa in Bend,
Oregon. Experience the great outdoors &
winter sports. www.vrbo.com/439779 or
email bear.creek.villa@comcast.net for a
health care employee discount.
PSI seminars: Improve work and personal relationships, leadership skills, manage
stress, communicate effectively, and more.
For more information call 808-561-8655.
Placing an ad: Queen’s employees only. Include
name, phone and Employee ID number. Mail
to Creative Services—Print Connection, fax to
691-4002 or e-mail to jkimura@queens.org by
Wednesday. The Print Connection reserves the
right to edit or refuse any ad. The Print Connection
does not make any warranty about the fitness of
any product or service listed in Q-Mart.
Weekly
The Queen’s Print Connection is published
by Creative Services. If you have news or
wish to opine, call us at 691-7532 or e-mail
jkimura@queens.org. The news deadline is the Monday prior to publication.
QHS/QMC President . . . . Art Ushijima
Publisher . . . . . . . . . . . . . . . Roy Cameron
Editor/Writer . . . . . . . . . . . .Jason Kimura
Assist. Ed./Writer . . . . . . Glee Stormont
www.queens.org
The Queen’s Medical Center is a 501(c)(3) nonprofit corporation.
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