IIIA Success

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IIIA Success
The Art of Service
The Art of Safety
The Art of Management
Welcome anytime!
QUALITY IS AN OBSESSION
CONTENT
Which Drives Our Success!
What
Today Sheremetyevo International Airport
operates in a hugely competitive market.
Focusing
Moscow
we ’ d like to tell you about us
today
& Sheremetyevo
.............................................................
4-5
....................................................................................
6-7
today
clearly on growing customer needs and expectations, adapting to the rapidly evolving environment
over the last few years our airport has completely changed.
Airport
Seeing service quality as a key factor of business success and clients loyalty in 2005 we launched
Sheremetyevo International Airport
terminal complex in Russia and CIS.
a comprehensive modernization project which now turned
into modern hi-tech international hub and largest
statistics
Catchment
area
& Transport
Airport
terminal complex
passengers’ journey even more comfortable and pleasant.
Routes
map
We made the step forward the biggest and
The results of our joint team effort we are
Airport
Brand
connectivity
........................................................
8-9
............................................................................ 10-11
new facilities and infrastructure created a base for the airline development and made
probably the most important in the airport history.
happy to present you on the pages of this brochure.
We invite you to share our success! Join us today and develop your business in the Moscow market with
a strong partner!
Sincerely yours,
Sheremetyevo Marketing Team
............................................................................................ 12-13
aviation
& Non-aviation
services
........................................................ 14-15
Security & Safety ....................................................................................
16
Quality .................................................................................................
17
IT-services ............................................................................................
18
Cargo ..................................................................................................
19
Sheremetyevo
tomorrow
............................................................................. 20-21
Links & Contacts .................................................................................... 22-23
2
3
Welcome anytime!
Moscow
today
Convincing
potentials
Sheremetyevo
today
Biggest
terminal complex in R ussia
with ambitious plans for development
market
LEADING AIR TRAFFIC HUB IN Russia
Market size of passenger
air travel – more than
55 million people a year
• 50% of Russia’s passenger air travel and 53%
of freight market
• More than 550 international and domestic
destinations
• Population – 12 million + 6 million in Moscow
Region (population of Russia – 143 million)
• Average income per capita 2000$ (in 2011)
• High level of consumerism
Russia’s Business Centre
The fastest growing
outbound travel market in
Europe and the 3rd
fastest growing
in the world
• The administrative centre of Russia
•70% of Russian GDP
• More than 14,5 million registered companies
• Headquarters of biggest international corporations
• More than 50% of banks and financial institutes
registered in Russia
• Russia’s WTO membership - new potential for
economic development
Attractive tourist destination
Completely renovated
and modernized from
2005 till 2011
SERVING MAIN INTERNATIONAL AIRLINE
ALLIANCES:
• More than 50 years on the market
•5 passenger terminals
• 2 cargo terminals
• Passenger traffic: 40% of Moscow market (2011)
• Cargo traffic: leader on Moscow market with
56% market share in 2011
• Traffic rights: (100% government owned)
•Quality: the airport management system
ISO 9001:2000 certified
•Connectivity: strongest international and domestic
network
•Home carrier: «Aeroflot – Russian Airlines» –
biggest, stable and actively developing national
carrier
•Location: Moscow, closest to the city centre
• Catchment area: business, tourism and leisure
•Access: new air-rail link to Moscow downtown
• Marketing and business individual approach
• Annual growth of tourist visitors 12%
Today Sheremetyevo operates two parallel runways,
capable of handling any types of aircrafts including
Airbus 380 and Boeing 787 Dreamliner.
5 million tourist visitors a
year
4
5
Welcome anytime!
Impressive development
Permanent traffic growth
Airport
stats
25.8
26
22.5
24
SVO Passenger Traffic
European airports of group 2 (10-25
mio pax a year)
22
20
Mio per year
18
Traffic Growth, 2010-11 (by data of ACI Europe)
16
14
12.1
12
‘06
17%
SVO
‘07
‘08
‘09
31%
220
‘12
204
210
ARN
‘11
225
230
TXL
‘10
200
190
OSL
SVO Movements
180
BRU
Thousand per year
170
155.6
‘06
VIE
‘07
‘08
‘09
160
‘10
‘11
DUS
375
400
ZRH
Growth in 2011
Growth in 2010
CPH
MXP
‘12
350
SVO Cargo Traffic
Thousand tons
250
200
5% 10% 15% 20% 25% 30% 35%
145
The most impressive growth
‘06
150
‘07
‘08
‘09
of the airports of Group 2 by ACI Europe
6
305
300
7
‘10
‘11
‘12
Welcome anytime!
SVO Catchment area
North, West
and
Centre
of
Moscow
- The
largest enterprises, shopping,
Transport
connectivity
entertainment and business centers
- Most
economical activities and
business headquarters
- Territory
of the highest incomes
in
Moscow
25%
of Sheremetyevo
passengers choose
Aeroexpress
AIR-RAIL LINK CONNECTION WITH
VERY CITY CENTRE
(BELORUSSKIY RAILWAY STATION)
•Modern electric trains of the aero series
• High frequency, train leaves every 30 minutes
• Journey time 35 minutes
•Business-class coaches
Convenient transfer to moscow
transport infrastructure
• The Aeroexpress Sheremetyevo air-rail link
is integrated in Moscow rapid transit system
Direct link
8
9
to airport terminals
(e, f, d)
Welcome anytime!
The largest
AIRPORT TERMINAL COMPLEX
IN RUSSIA
5 modern terminals,
covering 476 thousand sqm
Southern terminal
complex under-one-roof concept
- consists of
NEW terminals
D & E and
renovated F connected
by pedestrian galleries
with travelators both
landside and airside
Northern airport
complex consists of two
terminals – B & C
Terminal complexes connected by free shuttle bus
via airside and public bus landside
The airport terminal capacity – 35 million passengers a year
New terminal A
for general aviation
Terminal
Pax
capacity
Year (Mio)
B
C
D
E
F
Total
5
6
12
5
7
35
Terminal characteristics
Floor space
(sq. m.)
Check in
desks
Gates
10
39
44
175
78
95
431
28
30
96
35
48
237
12
11
24
9
17
73
11
Welcome anytime!
International routes of Moscow
Sheremetyevo international airport
Stockholm
Helsinki
Oslo
Moscow
Copenhagen
Hanover Hamburg
Amsterdam
Berlin
Warsaw
London
Dusseldorf Dresden
Katowice
Karlovy
Brussels
Frankfurt Vary Praha
Munich
Bratislava
Paris
Ljubljana Budapest
Zurich
Vienna
Geneva
Zagreb
Venice
Turin Milan
Belgrade Bucharest
Marseilles
Rimini
Nice
Sofia
Barcelona Rome
Istanbul
Trabzon Baku
Madrid
Antalya
Palermo Athens
Teheran
Malaga
Algeria
Larnaca
Damascus
Beirut
Casablanca
New York
Washington
Los Angeles
Cairo
Agadir
Hurgada
Tenerife
Havana
Ulan Bator
Beijing
Urumchi
Seoul
Tokyo
Kabul
Shanghai
Sharm El Sheih
Delhi
Eilat Tel Aviv
Guangzhou
Dubai
Hong Kong
Hanoi
Cancun
Punta Cana
Goa
Bangkok
Ho Chi Minh
Colombo
Phuket
Male
Mombasa
Denpasar
Luanda
•
130
sheduled
destinations
•
Totally
214
destinations •
68
domestic
destinations
•
146
CIS and Domestic routes
Murmansk
Apatity
Naryan-Mar
Norilsk
Arkhangelsk
St.Petersburg
Tallin
Sytyvkar
Perm
Niznevartovsk
Surgut
Krasnoyarsk
Tyumen
Yekaterinburg
Kemerovo
N.Novgorod
Kaliningrad
Chelyabinsk
Novosibirsk
Kazan
Omsk
Minsk
Moscow SamaraUfa
Barnaul
Orenburg
Kiev
Astana
Volgograd
Donetsk
Odessa
Rostov-on-Don
Dnepropetrovsk
Simferopol Anapa Krasnodar
Astrakhan
Gelendzhik Stavropol
Alma Ata
Sochi Min.Vody
Bishkek
Baku
Tashkent
Erevan
Riga
Yaroslavl
12
Irkutsk
Ulan Bator
Petropavlovsk
Khabarovsk
Yuzhno-Sakhalinsk
Vladivostok
13
international
destinations
Welcome anytime!
Airport Aviation
Services
Airport NON- Aviation
Services
• Aviation Security
• More than 40 various bars and restaurants with
Russian, European and Asian cuisine
• Fueling
• Largest Duty Free area in Russia – 11500 sqm
• Catering
• Aircraft maintenance
• Spacious and comfortable business & VIP
lounges
• Supervision
• Conference rooms
• Airport traffic control
Full range of ground handling
services including:
• Ramp service:
• Follow me
• Pushback & towing
• GSE/De-icing/Cleaning
• Mother and child rooms with special playground
areas
• ATMs of leading banks
• Extensive network of car parks with flexible
pricing
Wide choice of accommodation
opportunities:
• Pax handling including:
• Check-in
• “Park Inn Sheremetyevo”
• Boarding
• “Sherotel Novotel”
• Transit
• “Kora-VIP”
• Baggage handling/ULD Management
• “Atlanta Sheremetyevo”
• Lost & Found
• Capsular Hotel “V Express”
• Load Control
14
15
Welcome anytime!
SEcurity & safety Our main priorities
•
The latest x-ray devices Linescan, PX,
HI-SCAN, “MVT”, radio location portals “SafeScout
100”, “ProVision”, preflight inspection of passengers,
civil aircraft crew, cabin and checked baggage,
cargo, mail and in-flight supplies
•
Preflight and specialized (additional) aircraft
inspection
•
Baggage, in-flight supplies, cargo and mail
handling control
•
Passengers profiling
•
Close coordination with the FAA, the TSA
(USA), the ADI (U.K.), European Union Civil Aviation
Authorities representatives
•
Innovative 3D biometric security access
control - Broadway 3D
•
Latest Ornithological equipment
•
5 level baggage security systems
•
Canine service
•
Smart CCTV control system
• Traffic control tower of 56 meters hight
• Perfect visual and radar vision of air field
• High level of comfort for traffic controllers ENVIROMENT
•
Russia’s only sanitary-protective zone around
the airport
•
Permanent noise control and environmental
safety
16
quality -
Our key objective
•
In 2011 SVO scored:
- the top ten of the best European airports
by passenger quality service (ASQ program by
ACI Europe),
- the Skytrax Top 100 - the “Golden Hundred” of the
world’s best airports
•
New Airport Operation Center:
- launched in December 2011 is a centralized system
dedicated to organize and coordinate the work of the
airport departments and other operators 24 hours
7 days a week and increase efficiency of cooperation
in critical situations
•
Enlarged terminal infrastructure and improved
navigation:
• no queues at formalities points
• comfortable recreation areas
• easy transit procedure
•
Optimized baggage system:
• 1st baggage issue - 12 min;
• last baggage issue - 20 min after aircraft parked
•
Full package of neсessary services for
passengers with reduced mobility (PRM) - free
business lounge for PRM - unique in Russia
17
Welcome anytime!
IT-sollutions
Leading cargo hub
LARGEST
• iMUSE from ARINC installed
• Self check-in kiosks
• WEB check-in
• Mobile check-in
• Skype check-in
• Wi-Fi
• RMS - airport resource management system
• Zeus - operations monitoring system
• Sinchron - airport operations and sсheduling
management system (Copyright of JSC SVO©)
cargo complex
IN RUSSIA
• 80% of Moscow air freight traffic
• 56% of Moscow air cargo traffic
• 2 cargo terminals with capacity more than
500,000 tons per year
• Capacity to handle 12 x 747F simultaneously
• Good transport accessibility both rail and road • Perfect modern IT-software for Cargo tracing &
Document processing
• “E-Freight” launched in test mode
New cargo apron at north part of
the airfield will be launched in the end of 2012
• Total square: 20K square meters;
• 10 wide-bodied stands
Freighter Airlines
18
19
Cargo Operators
Welcome anytime!
Sheremetyevo
TOmorrow
Sheremetyevo goal is:
By 2015:
• To become the leading airport hub in
Europe
by quality of passenger service; • To serve up to 35 million passenger a year;
• To raise non-aviation revenue share up to
60% of total income (40% in 2011).
Sheremetyevo TOmorrow:
• 3 runways for any type of aircraft
(construction of the 3rd runway will begin
in 2012)
• New terminal facilities with capacity of 64
Mio passenger a year by 2030
• Passenger transfer traffic up to 40% by
2030
• General aviation movements up to 36,000
a year by 2030
• Total amount of cargo traffic up to 1,115
million tons
• Sheremetyevo airport connected with
Moscow – St.Petersburg toll highway
(high speed highway from Moscow to
St.Petersburg via Sheremetyevo is under
construction)
20
21
Welcome anytime!
NEED MORE
INFORMATION?
PLEASE, VISIT OUR WEBSITE!
WWW.SVO.AERO/EN
please,
Contact us!
PLEASE, CONTACT OUR MARKETING TEAM:
DIRECTOR AVIATION MARKETING & COMMERCE
Mr. Vladimir Khijniak
WWW.SVO.AERO/EN/PARTNERS/
Tel: +7 495 578 57 03 / 578 91 48
Cell: +7 926 244 47 10
Fax: +7 495 234 31 00
e.mail: khizhnyak@svo.aero
WOULD LIKE TO SUBSCRIBE TO SVO NEWSLETTER?
PLEASE, WRITE TO: YUDINA_YV@SVO.AERO
DEPUTY DIRECTOR AVIATION MARKETING & COMMERCE SHEREMETYEVO in social media:
tel: +7 495 578 84 72
cell. +7 926 244 53 68
fax: +7 495 578 84 16 e.mail: s.ryzhov@svo.aero
you’ll find materials about doing business with sheremetyevo here:
WWW.FLICKR.COM/PHOTOS/68052591@N05
WWW.TWITTER.COM/SVO_AIRPORT
WWW.FACEBOOK.COM/SVO.AIRPORT
WWW.YOUTUBE.COM/USER/SVOAERO
WWW.SVO-INT-AIRPORT.LIVEJOURNAL.COM
Dr. Sergey Ryzhov
HEAD OF DEPARTMENT GH CONTRACTS & AIRPORT SERVICES
Mr. Pavel Gavrilov
Tel: +7 495 5786137
Cell: +7 926 244 47 74
Fax: +7 495 234 31 00
e-mail: gavrilov_pp@svo.aero
HEAD OF AVIATION MARKETING DEPARTMENT
Ms. Daria Street
Tel: +7 495 578 82 47
Cell: + 7 926 244 46 11
Fax: +7 495 578 84 16
e-mail: street.daria@svo.aero
22
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+7 (495) 578-65-65
8 800 100-65-65
www.svo.aero