BLIND-LINK ANNUAL REPORT 2015
Transcription
BLIND-LINK ANNUAL REPORT 2015
BLIND-LINK ANNUAL REPORT 2015 EMPLOYMENT, SUPPORT, AND TRAINING OPPORTUNITIES FOR VIETNAMESE VISUALLY IMPAIRED PEOPLE 2 | BLIND-LINK ANNUAL REPORT BRIGHT FUTURE FOR VIETNAMESE BLIND Employment, support, and training opportunities for Vietnamese visually impaired people. Address: No. 102 Alley 5 Huynh ThucKhang Street, Dong Da District, Hanoi, Vietnam Tel: (+84) 4 3774 1814 Web: www.blindlink.org.vn BLIND-LINK ANNUAL REPORT | 3 MESSAGE FROM THE PRESIDENT Mr. Phan Vũ Anh President of Blind-Link Social Enterprise It’s not easy to recognize a blind person on the streets of Hanoi or anywhere in Vietnam. Unlike visually impaired people in developed countries who walk independently and confidently with white canes or guide dogs, the blind in Vietnam have limited access to supporting equipment, even as basic as white canes. Since very few blind Vietnamese still wear black glasses and use wood canes, society seems not to be aware of their existence anymore. The fact is, Vietnam has 5.1 million people with eye problems and two million of those are visually impaired or blind, accounting for 2.3% of the population. Only 8% of these visually impaired go to school, 15% attend training courses, and 20% have jobs. The majority of the Vietnamese blind lives off their families, rarely communicates with others in their communities, do not believe in themselves, and have little hope for the future. Started in August 2013, Blind-Link’s mission could be summarized as creating opportunity for the blind. We strive to develop the full potential of Vietnamese people with all forms of visual impairment so that they can be more productive, more self-reliant, and gain self-esteem as they maneuver through daily life. We offer them the hope of a job, and with it the pride of being able to support themselves and their family. »» To achieve this mission, Blind-Link sets three strategic goals: »» To create sustainable employment for the blind by developing competitive business models and a safe workplace »» To support the blind so that they can lead independent lives and participate in society by organizing programs for personal and professional development »» To change the perception much of society has of blind people’s ability to work, and to raise awareness and acceptance of society to the blind as they go through daily life. Please help us make our vision a reality! Anh Vu Phan BLIND-LINK ANNUAL REPORT | 5 11 2 TRAING HOURS + 23,226 = VOLUNTEER WORKING HOURS 18 6 BLIND PEOPLE SERVED 23 PEOPLE THROUGH MASSAGE TRAINING 86 PERCENT SUCCESS RATE OF MASSAGE TRAINEES TRAINED 136 PEOPLE IN SPEAKING CONVERSATIONAL ENGLISH HELPED 12 PEOPLE LEARN JAPANESE TO BETTER PREPARE FOR THEIR JOBS TRAINED 15 BLIND PEOPLE IN DOING BUSINESS ECONOMIC ALLY EMPOWERED 23 BLIND ADULT S 5 Thanks to your support, we touched the lives of 186 blind people last year. We helped them with professional training so that they can become economically productive. We also created Omamori Spa, the pioneer in offering high-quality massage services by blind practitioners and offering in-office massage services to provide employment for blind trainees after graduation, as well as to further their massage training and to enhance their basic business and foreign language skills. We cooperated with the national blind school and the Vietnam Blind Association to train their teachers and students in Swedish massage and in speaking English. This year’s annual report spotlights some of the positive change we are working so hard - with your support – to achieve: to empower blind people and to make them more resilient. Please take a moment to read our stories, and then to consider the changes you can make by becoming part of the solution with Blink-Link. 8 | BLIND-LINK ANNUAL REPORT ACCOMPLISHMENTS BLIND-LINK ANNUAL REPORT | 9 MASSAGE CONTINUING EDUCATION COURSES »» 12 FULL-TIME STUDENTS received full scholarships to learn Swedish massage, Omamori massage, and Hot Stone massage at Blind-Link. On average, each student needed two months to learn the basic techniques of each massage modality plus 6 months more on the job training at Omamori Spa to master his/her skills. »» 3 BLIND MASSAGE INSTRUCTORS AND BLIND THERAPISTS of the Training and Rehabilitation Center for Vietnamese Blind, a governmental organization, graduated from the one-month Swedish massage training course provided by Blind-Link in December 2015. »» 8 STUDENTS graduated from the two-week in-office massage service training courses »» 2,811 HOURS of training by professional instructors. »» 3,744 HOURS self-practicing at OMAMORI Spa. »» MASSAGE TECHNIQUES TAUGHT: Swedish massage, Vietnamese massage, and Hot Stone massage, In-office massage techniques. »» “SOFT” SKILLS TAUGHT: patient care, massage ethics, communication skill and professionalism. 10 | BLIND-LINK ANNUAL REPORT ENGLISH COMMUNICATION PROGRAM »» 136 STUDENT entries. »» 1,940 HOURS of learning with native English speakers. »» Blind masseurs began with very minimal skills in English and have gradually built up the skills that enable them to have a basic conversation with foreign English- speaking customers. BLIND-LINK ANNUAL REPORT | 11 JAPANESE COMMUNICATION PROGRAM »» 12 STUDENT entries. »» 49 HOURS of learning with native Japanese speakers. »» The Japanese Communication program started in March, 2015 when Blind-Link luckily received an outstanding intern, Asahi Motoike, from Japan. Asahi taught blind therapists to communicate to Japanese clients as many of them did not speak English. The course produced terrific outcomes. Since the first Japanese client coming in March 2015, we have had the great pleasure to provide hundreds of services for Japanese clients. Blind therapists who did not speak any Japanese can now communicate in simple Japanese sentences with their clients. 12 | BLIND-LINK ANNUAL REPORT Nguyen Thi Nguyet, training director in Blind- Link shared her story at the seminar “Women and Social Entrepreneurship” hosted by the U.S Embassy, Hanoi ENTREPRENEURSHIP EDUCATION PROGRAM »» 15 STUDENT entries. »» 308 HOURS of business training at Omamori Spa. »» 4 HOURS of conference on “Desgining and Operating the Customer Relationship Manegement” by SME Hospital on Oct 3rd, 2015 at the National Convention Center. »» Exhibits at the seminars: “Social Enterprise Start-Ups”co-host by the British Council and CFVG on September 26, 2015. »» 1 Blind-Link’s (blind) director made a presentation at the seminar “Women and Social Entrepreneurship” hosted by the U.S Embassy, Hanoi. OTHER ACTIVITIES »» Interviewed 100 blind massage practioners to evaluate their income and working conditions. »» One of leading voices from social enterprises contributes to the formulation of a governmental decree on Social Enterprise signed on October 29, 2015. »» Social engagements: blind trainees and therapists occasionally enjoyed entertainment including but not limited to Japanese Tea Performance, Hope Concert, 2015 Concert Choir and Chamber Orchestra, Drama “All my sons”, 2015 Warm Winter Charity Concert. BLIND-LINK ANNUAL REPORT | Nguyen Thi Lieu, a volunteer in survey team, was interviewing two therapists in a low-end parlor in Dong Da district, Hanoi The blind, Nguyen Hai Yen and Nguyen Thi Thanh Nga, a volunteer from the Foreign Trade University introduced Blind-Link as one of the prominent social enterprises in formulation of the govermental decree on Social Enterprise 13 14 | BLIND-LINK ANNUAL REPORT BUSINESS PERFORMANCE BLIND-LINK ANNUAL REPORT | 15 CREATED FULL-TIME EMPLOYMENT for 23 young adults with disabilities, of whom 22 are blind and visually impaired. Former blind therapists of Omamori Spa, when moving on, have become the core staff of newly established spas in Hanoi (for instance, 5 of them have been working in Midori Spa which has been ranked among the five best Spas in Hanoi on TripAdvisor since November 2015). CREATED PART-TIME EMPLOYMENT for 6 blind and visually impaired young adults since January 1, 2015. PIONEERED IN PROVIDING IN-OFFICE MASSAGE service by blind therapists: 100 in-office massage sessions have been provided. OMAMORI SPA has received the Certificate of Excellence 2015 fromTrip Advisors. AVERAGE MONTHLY INCOME of our masseurs is 1.5 times higher than those with same working experience at popular low-end blind massage parlors. Average of blind massage workers in parlors run by the Vietnam Blind Association (VBA) was 2 million dong, according to VBA’s Annual Report 2012. < 2-year experience 2- < 4-year experience 4 - <6-year experience 6 –year experience and above Market 2.000.0003.000.000 2.500.0004.000.000 3.000.0005.000.000 3.000.0005.000.000 Omamori Spa 3.500.0005.000.000 5.000.0007.000.000 7.000.0008.000.000 * Income of blind interviewees included tips Source: Calculated from a survey on the current status of blind therapists working in Hanoi. The survey was conducted by Blind-Link under the support of Vietnamese Blind Association. ABSOLUTELY NO VIOLENCE AND NO SEXUAL ABUSE (while the average rate of sexual abuse at low-end blind massage parlors is 3 out of 10 customers committing sexual assaults on masseurs). Our masseurs come to Omamori with strong referrals; and are well respected by colleagues, staff, and clients. 16 | BLIND-LINK ANNUAL REPORT BLIND-LINK ANNUAL REPORT | 17 OUR STORIES 18 | BLIND-LINK ANNUAL REPORT NGUYỄN MINH NGUYỆT (31 YEARS OLD, BAC NINH PROVINCE) Mrs. Nguyet is providing a new Omamori Head-Neck-Shoulder massage for client. When you first meet Nguyen Minh Nguyet, you will hardly recognize that she is visually impaired. She impresses everyone immediately by her optimism as well as by her openmind. Nguyet was born in Luong Tai, the province of Bac Ninh- “ alongside the Duong river”, as mentioned so often in Vietnamese literature. She lost her vision as a complication of chickenpox when she was a child. Even though Nguyet’s husband is also visually impaired, her home is always full of laughter, her little son bringing big smile to her face whenever she talks about her family. “ I didn’t really think of my disability as a hardship until I gave birth to my son. Not be able to see anything clearly causes a lot of difficulties for me in taking care of my son, especially when he is so young.”- said Nguyet. Nguyet just celebrated her 31st birthday, and she has been a massage therapist for almost ten years. “ I was born to become a massage therapist, I guess”- she said, smiling. Before BLIND-LINK ANNUAL REPORT | becoming Omamori Spa’s therapist, she was working both as a professional massage therapist and as a massage teacher. Thanks to her skilled massage technique and her very sensitive hands, Nguyet soon became one of the therapists with the best massage technique. Thus, both Vietnamese and international clients set great store by her. Through the internet, Nguyet had learned of Omamori Spa and it’s social enterprise concept, but she couldn’t yet imagine she would come to Omamori Spa to train Swedish Massage technique to new trainees. Nguyet has now undertaken the position as manager of technique at Omamori Spa.” My tasks everyday at Omamori Spa include involvment in massage training to the blind and visually impaired trainees, and management of the daily activities of the spa. One year isn’t considered long, but I’ve had the opportunity 19 to learn so many things when I started working here. I found that I have more skills for facing challenges. Beyond that, directly involved in management, I get more and more valuable experience which is very helpful for my professional life as well as for my daily life.” The things she likes most about Omamori Spa are its well- organized working environment and especially the concept of social enterprise, which has, although very new, the potential to develop in the future. And she feels that this job is perfectly suited to the blind and visually impaired. She also shared the hope of helping more blind and visually impaired people: “From the bottom of my heart, I really hope this project will reach more blind and visually impaired young people like me, bringing to them the opportunity to learn Swedish massage for free and to find for themselves a better working environment.” 20 | BLIND-LINK ANNUAL REPORT THÁI DIỆU LINH (22 YEARS OLD, HANOI) When you first meet Thai Dieu Linh, you can’t tell if she is blind. Wherever Linh is, the atmosphere surrounding her is brightened by her pretty face and bright smile. Linh was born in 1994, she is the only child in a family of just 3 members: Linh and her retired parents. They now live in Van Phuc Village , Kim Ma, Hanoi. Linh was born and raised with bright eyes just like any other children. Her life used to be as normal as the lives of her friends at the same age: going to school, going out with friends in the weekend. Her young, enjoyable life would have continued that way if she hadn’t had a fever when she was in her 12 grade in high school, when Linh was diagnosed with tubercular meningitis. Despite medical treatment, her sightdeteriorated. “During the time I was preparing for high school graduate exams, unfortunately I couldn’t finish high school as my friends did. Losing the faculty of sight made me feel like something was missing, especially when I was in the most beautiful time in my youth. Everything seemed surreal and unacceptable for me. I became afraid of going out, and I thought my friends would stay away from me. Thanks to the support and the huge encouragement from my parents, I got the motivation again to adjust to my new circumstance.” – said Linh. From a friend’s recommendation, Linh learned about the scholarship program of Blind-Link, which is for young Vietnamese blind who want to be a massage therapist. “At Omamori Spa, I had the opportunity to learn about Swedish Massage and Omamori Massage in a deep and thorough way, which was very exciting to me”. Besides massage, Linh also enjoyed learning English with the international volunteers. She said she had learned some English when she was in public school, but the tuberculosis meningitis had made her forget most of the words and phrases, hence, she takes this opportunity with enthusiasm “I feel like I’m learning a new thing, and it excites me a lot!”- She explained. She also said there were still a lot of things for her to learn in the journey to become a professional massage therapist, but she had confidence in what she was doing and learning, because “Winner never quit, and quitter never win!” BLIND-LINK ANNUAL REPORT | 21 NGÔ MAI HƯƠNG (30 YEARS OLD, HANOI) Mai Huong and Lee Clibrun, a British volunteer teaching English every week 22 | BLIND-LINK ANNUAL REPORT Born in 1986, Mai Huong is the oldest of 4 children of famer parents. Her family lives in a suburban area of Hanoi City- Vietnam’s capital. Less fortunate than her younger brothers and sisters, Huong’s both legs got weakened after a serious fever when she was just 3 years old. The difficulty of walking did not become an obstacle for her at all, and Huong went to school as many other normal friends did. However, she soon became aware of her difference in daily life, people staring at her curiously and unpleasantly wherever she went, diminishing her confidence in herself. “Finding a job was such a huge challenge for a person with disability like me”- she said, “ they (potential employers) thought disabled people couldn’t do a normal job, so they were afraid to recruit us”. Before working at Omamori Spa, Huong went to a vocational school for the disabled to study computers. Unable to find a job suitable to her condition as well as to her vocational training, she had done a lot of temporary jobs to earn money such as selling, garment work. But in July 2014, when Huong found Omamori Spa’s recruitment notice on the internet, she immediately applied as a receptionist even though she had no experience in that work. “The Social Enterprise concept was absolutely new to me, but I found it exciting and hopeful. Fortunately, I was called for an job interview and then, after 3 months of training, I became an official receptionist.”- said Huong, happily. Her work everyday at Omamori Spa includes cleaning, managing, making appointments for customers, greeting them, and introducing them to the massage services. She was quite overwhelmed at first getting used to all of the receptionist’s tasks. The manual work wasn’t too difficult, even in her disabled condition, but she found that learning English in order to communicate with clients was extremely difficult. The very basic English she had learned at school wasn’t enough to meet the demands of her job, where 70% of her customers were foreigners. “ To learn English properly from the foreign volunteers was also a great opportunity for me. Now that I can communicate with our clients, I have gained a lot more confidence. I enjoy working here, with its friendly atmosphere, and I get along very well with the staff. They are all blind or visually impaired, some of them having faced hardships greater than mine, and I feel deeply the connection between us, as though we were siblings. And the work here is incredibly well suitred to my abilities. “I try to do my best with my receptionist work. And I hope that I can involve other disabled people like me in some of my Blind-Link projects, and to help them find their own opportunities like I have.” Huong said that she would be very happy if the social enterprise concept become more widely, providing the hope and opportunity that she has found to more and more disabled people. BLIND-LINK ANNUAL REPORT | 23 LÂM THỊ BÍCH (31 YEARS OLD, HOA BINH PROVINCE) Bich and foreign volunteers in Japanese and English teaching 24 | BLIND-LINK ANNUAL REPORT “I was born and brought up in Tan Lac Commune, the province of Hoa Binh ( also wellknown as Muong Bi). Located in the Northwest region of Vietnam, my beloved hometown is surrounded by lines of mountains, and covered by the fresh green color of trees, fields and terraces. It is inhabited majorly by the ethnic peoples, who are very naive and simple- minded. by day, I realized that the purpose of my life had changed: I would work hard in order to make him a better and happy life, where he’d be able to go to any level of education, ultimately create a bright future for him. But as my income from the practical job at the blind massage center could hardly cover my own living cost, how would my dream for my son be possible? “Just like everyone else there, my family has done farm work for the living. Although my visual impaired condition was discovered when I was just 3 months old, I had a very normal childhood. I was sent to school and was able to learn how to write and read. I was able to befriend with my classmates and share a happy, simple childhood. I was even able to help my parents with the farm work. “Through one of my friend’s introduction, I learned about Omamori Spa and the new kind of blind-massage. I was incredibly interested and decided to join Omamori Spa’s staff with mixed feelings of excitement and nervousness. It wasn’t as easy as I thought it would be. Any kind of high-quality massages is tremendously different to “tam quat” and demands such a high level of technique. It was so new to me! I know I still have a long journey to go to be able to become a professional massage therapist, and hopefully be well- recognized in this new environment. Besides learning the new kind of massage such as Swedish, Hot Stone massage, I’ve got the opportunity to learn so many other things, especially English, which I find very difficult but very helpful in supporting to my work at a high-quality Spa chain. To me, every single day is a new challenge, and I’m happy to overcome it. As people always say “ No pain, No gain”. “My visual condition started turning worse when I was 6, and my life become tougher and tougher. I tried my best to keep up with friends at school, to maintain a normal life, but I became very depressed about the worsening condition of my eyes. Soon, I hardly could see anything or anyone, and farm work became impossible for me. I had no option but to find a job more suitable to my visual impaired condition. I was very lucky having my family and friends standing by me, unconditionally supporting me to find the way to support myself. Thanks to their guidance, I heard about, and decided to learn, massage professionally. After 3 years of vocational massage training and practical working, I came back home, got married, and gave birth to a boy. “Watching my beautiful son growing up day “Practicing new massage skills has now become my new passion. I hope to become a professional therapist one day with an international qualification in massage. I know that my husband and my son will be very proud of me. BLIND-LINK ANNUAL REPORT | 25 NGUYỄN THỊ VIỆT CHINH (22 YEARS OLD, QUANG NINH PROVINCE) Chinh and her client take a photo for a memorable massage experience. 26 | BLIND-LINK ANNUAL REPORT My name is Nguyen Thi Viet Chinh, I was born in 1994, in Bao Khe Commune, Dong Trieu District, Quang Ninh Province. I am the youngest of the 2 siblings. My dad is a worker while my mum remains at home to do all of the housework. Unfortunately, I got in an accident in which I completely lost my vision when I was 19 years old. At first, I had great difficulty adjusting to my condition. The simple activities that I used to do before all became difficult and challenging for me. Back then I thought that I must be the most unfortunate person in the world, and thought always of my friends still moving toward their goals. It made me very sad and I had lost all of my confidence. It took me a while to get used to the dark and to the fact that I would never see again, but I decided to become a member of local blind association, and through the introduction of the blind association, I went to Hanoi to get the vocational training courses of the Centre of Training and Rehabilitation for Vietnamese Blind. I took some courses which were supposed to support my future career, such as Japanese Massage, managing a small enterprise, and English. After gratuating from the courses, I was introduced to Blind-Link’s free massage training. At Omamori Spa, I continue to study professional massage techniques and languages like English and even Japanese. Joining Blind-Link has given me the oportunity to make friends who are are also in my situation, and because we can understand each other very well it is natural for us to share, to love and support each other. For the first time since my accident, I begin to love my life again and to recover my self- confidence. The model of Omamori Spa and the professional working style of the staff have been the most important things to me in this working environment. I am especially grateful for the support I have found in the English and Japanese language programs and from the international volunteers who teach us. Their classes have helped me communicate with clients and with other people around me. I had always known that massage is one of the most suitable jobs for the blind, but in order to become a professional and skilled therapist, there are many other things I have needed to learn and practice. In the future, I want to learn more about massage skills and to gather the knowledge that will enable me to be able to open a massage centre for the blind in my hometown. BLIND-LINK ANNUAL REPORT | 27 NGUYỄN THỊ HỒNG NGA (45 YEARS OLD, HANOI) Hong Nga was providing massage to client in Omamori Spa 28 | BLIND-LINK ANNUAL REPORT Humorous and speak very good English, there are the first impressions you will probably have about Nguyen Thi Hong Nga – a 45 year-old masseur of Omamori Spa, if you just meet her for the first time. Nga is the youngest daughter of a three-sibling family. She is now living in a collective quarter of Van Chuong, Dong Da District, Hanoi. Unlike some of other blind therapists got blind since they were born, Nga got blind sequel caused by diabetes when she was 36. “It was the toughest time I’ve ever faced in my life when I found out I would not be able to see anymore, everything went black, everything seemed shutting down in front of me. I was shock at first, then depressed in losing the direction of life.” Nga emotionally recalled her difficulties. She was also struggling with moving with no vision, fortunately she gradually adjust to the circumstance. Completely losing her vision, Nga couldn’t continue her job as a tour guide which she loved so much and passionate about. She decided to find another job that would be suitable to her disable condition, which was the reason she took up the traditional massage technique course organized by Hanoi Blind Association. After the course, she started to be a masseur practitioner at The Blind Association of Ba Dinh District. “I knew Omamori Spa through Thang’s introduction. Thang is my classmate in the English class for blind people at British Council in which I’ve been attending for years. Listening to the stories Thang’ve told about the spa, I was excited and wanted to work here. Even though I’m working at Omamori Spa for quite a short time, I am absolutely impressed by the friendly working atmosphere with lots of tree creating such a green, quiet space in the middle of bustle and hustle Hanoi, above that, everyone here are truly taking care of each other, since we naturally sympathize to each other’s condition. She enjoys very much learning new massage techniques professionally beside traditional technique. With a very good skill in English and great sense of humor, Nga brings cheers and smiles wherever she is. “ I feel specially attached to this job, it is not only appropriate to me, but also I still can use my English skill when I’m working. Customers are all very kind and they respect our job, our effort in order to doing the best massage. It would be great if I can work here for a long time.” “Life is too short to be ignored”- It is probably the message Nga’s sharing to everyone around her by her optimistic and the determination on seeing the beauty of life. BLIND-LINK ANNUAL REPORT | 29 MAI YẾN LINH (30 YEARS OLD, DIEN BIEN PROVINCE Mai Yen Linh 30 | BLIND-LINK ANNUAL REPORT Mai Yen Linh is a H’Mong woman who was born and grew up in Tà Lèng commune, Dien Bien Phu City, where she was the oldest of four siblings in a husbandry family. It’s hard to believe that this small, shy woman is almost 30 year old. She lives with her parents and her brother’s family. no way I could avoid cutting my own hands or legs . The other difficulty is that I always had to follow someone if I wanted to go somewhere, otherwise, I could only stay at the same place for whole day long,” Linh remembers. “One of my siblings finished 5th grade, one finished 6th grade, one finished 10 grade, only I stayed at home for my whole life, tried to support parents with the husbandry works and take care of my niece and nephew… Hence, I’ve never learnt alphabet or arithmetic.” said Linh. Linh learned about Omamori Spa from the introduction of a teacher from the Centre of Rehabilitation and Training for Vietnamese Blind, and she got the scholarship to become one of the very first students who are beneficiaries from the Free Massage Training Campaign ( a fundraising Campaign on Indiegogo from May to July 2015 launched by Blind-Link). Unlike other therapists at Omamori Spa, Linh hadn’t learnt anything about massage when she first came, and it was thus a totally new and exciting journey for her. “At Omamori Spa, I had the opportunity to learn the technique of Swedish Massage. Although it’s very hard, there is nothing harder than working on farm. Beside that, I also had the chance to meet new people, from the blind and visually therapists to the young volunteers. Their sincere affection creates such a happy and cozy atmosphere. I feel like I’m gaining more and more confidence now”. Linh had mostly depended on her family, but because her parents were getting old and not in good health, they can no longer do hard work. Her brother and sister-in-law also have a lot of difficulties taking care of their children and must work hard to provide for the whole family. Linh’s only dream at that time was having a job in order to earn money to support her family, and reduce the burden on her parent’s shoulders. She could help her parents sometimes with the farming, but “ I had to work, but it was extremely hardfor me. I had to touch everything when I was working, and there was Linh’s English class with volunteers has been her biggest challenge. What she likes most is massage, which she finds interesting to learn and well suited to her disability.“After a month of learning, I began to like becoming a therapist and I was tempt to do it as a career in the future. In the near future, I really hope I can learn massage technique well enough to have a job. If I could work here at Omamori Spa, I’d be very happy because I really like this atmosphere and the people I’ve met here”. Her huge, sincere smile, tells us how much she believes in her future. From a lack of Vitamin A, Linh got blind when she was just three years old. She never had a chance to go to school to have even basic education, partly because of the stringent economic circumstance of her family, and partly because there weren’t any specialized educational programs for blind and visually impaired students in the mountainous region - where the ethnic people had only basic living condition, and where making enough money to live is always more important than education. BLIND-LINK ANNUAL REPORT | 31 VOLUNTEERS’ TALK 32 | BLIND-LINK ANNUAL REPORT As a social enterprise, one of the toughest issues that we’ve been facing is human resources, and Blind-Link has been extremely lucky in having the invaluable contribution from enthusiastic and dedicated Vietnamese and international volunteers each year. Our international volunteers come from many corners of the world and have various backgrounds. An American Veteran who joined the Vietnam War, a retired American teacher, a marketing professional from Germany, or a passionate student from Japan. Our Vietnamese volunteers are young Vietnamese students who love the English language and want to contribute to the success of our English Language Communications Program; a group of volunteers from Vietnam University of Traditional Medicine who work in the crowd funding campaign, which aims to raise funds to give free massage training to Vietnamese Young Blind; or long-term interns who are volunteers from international organizations such as AIESEC, who help us with our social events and programs as well as with the development of Omamori Spa’s business processes. In 2014 and 2015, Blind-Link has received the support from: » » 12 international volunteers » » 92 Vietnamese volunteers » » 23, 226 hours of volunteering We are very grateful for the trust and generous contributions many volunteers and partners from around the world invest in our work. Their support moves our mission forward. Thank you! BLIND-LINK ANNUAL REPORT | 33 NGUYỄN KHÁNH LINH (3rd year-student, Hanoi National University of Education; Volunteer of the English Communication Program from July 2015 to present.) “Volunteering with Blind-Link brings me new experience as well new insights into disadvantaged people in society. Especially, I had a chance to make friends with the blind massage therapists here. I could look more deeply into their lives, and can see the great efforts they’ve been making for a better and happier life.” EVA FEGELEIN (AIESEC Marketing Intern, Wurzburg, Germany) “I wasn´t sure if I would be able to communicate with the staff as I couldn’t point to things I couldn’t name. In the end I was surprised how smoothly it went. It’s all about repetition and being patient. My work for Blind-Link strengthened my wish to work for an NGO in the future. I want to identify with the work I do and Blind-Link is an organization I totally identified with. I was sad to leave Hanoi as I have met so many great people here and it started to feel like home in Hanoi.” 34 | BLIND-LINK ANNUAL REPORT ASAHI MOTOIKE (AIESEC Marketing Intern, Kyoto, Japan) “My impression of Blind-Link is quite different from how I had imagined before I came here. I was surprised to find that blind or visually impaired people are independent and reliable, and also they have a great sense of humor. They always help me and we laugh together most of the time. It was incredibly memorable! Above all, it’s the respect for blind and visually impaired staff I’ve gained in the six weeks I’ve been here, and my belief in the potential of disababled people as well…” LUNA NGUYỆT (20 years old, Randolph-Macon College, U.S, English Communication Program, 11/2014) “I really admire the offorts of the students, who have to overcome so many difficulties. As a person with disability, I understand the challenge they have to overcome, even just to do such little things as remembering a new word. I can see that they make great effort to study. It was hard for them as they could not see but they are doing a very good job. …” BLIND-LINK ANNUAL REPORT | 35 PHAN TRẦN HOÀI TRANG (Freelance Illustrator/Designer at Media Tenor International AG, English Communication Program, 11/2014) “ I was moved by the way they live, so full of sincerity, sympathy and simplicity. Along with the great connection among all members of Omamori Spa, they themselves created a cozy atmosphere in which everybody, disabled and non-disabled, are warmly welcomed…” MINH TÚ (18 years old, Buddies Program) “The masseurs’ life stories give me a different perspective on the blind, which are never told in the newspapers. I know more about their childhood, how they grew up without seeing anything, and about their life dreams. I like to tell them stories, because we always have some interesting thoughts to share. Even simple thoughts can color discussions. They have taught me to appreciate what I have and to strive not only for myself, but also for my family, and for disadvantaged people. After volunteering with Blind-Link for just a few weeks, I have learned how to care for others, even just through little acts.” 36 | BLIND-LINK ANNUAL REPORT LAURA (Global Volunteers- English Communication Program, 3/2015) “I came to understand them individually but it was really a challenge and it would probably been easier if I had a little bit more understanding of their needs before I arrived. It was great to discover their personalities, to understand how talented and experienced they really are, and then to be able to work with that…” KEITH TOM LEACH (Global Volunteers – English Communication Program, 3/2014- 11/2014- 11/2015) (Global Volunteers – English Communication Program, 11/2013- 11/2014- 11/2015) “I think the word that describes this kind of exchange is good will, the good will between the staff of Omamori Spa with the customers, with the volunteer folk from the US, and between the teaching assistants. Everyone came together to support the effort, so it’s not just about teaching English, which is just a small part of it. It’s really about respecting and enjoying each other.” “Now that I’ve been participated in this program the second time, I continue to have a very positive impression of the Blind-Link organization, especially its mission. “ BLIND-LINK ANNUAL REPORT | 37 ON THE MEDIA 38 | BLIND-LINK ANNUAL REPORT 1. VIETNAM INTERGRATION– VTC 10 CHANNEL: “SOCIAL ENTERPRISE IN VIETNAM AND ITS SITUATION OF HUMAN RESOURCES” BROACASTED IN DECEMBER 2014 “Blind-Link is a social enterprise operating to give job opportunities and train therapeutic massage to blind people in Vietnam. The company has trained dozens of young people and created jobs with stable income for seven young blind people. See full video clip here. BLIND-LINK ANNUAL REPORT | 39 2. SOCIAL CREATIVITY AND DEVELOPMENT PROGRAM ON HANOI TV: “VOLUNTEERS IN SOCIAL ENTERPRISE BLIND-LINK” BROACASTED IN AUGUST 2015 “From the tie of connection between Blind-Link and volunteers, the situation of human resource was resolved efficiently, and this is such a valuable experience for other social enterprises to learn and adapt .” See full video clip here. 3. SOCIAL CREATIVITY AND DEVELOPMENT PROGRAM ON HANOI TV: “A STORY FROM SOCIAL ENTERPRISE BLIND-LINK BROACASTED IN AUGUST 2015 “The story about Thang, a blind therapist of Omamori Spa , is also a lesson about an incredible fortitude and determination of a disable at Blind-Link… Skillful, being able to communicate to foreigner clients, never stop learning in order to improve his technique as well as closely attaching to other disable staffs at Blind-Link, Thang becomes a great and admirable example of 40 | BLIND-LINK ANNUAL REPORT a disable who is overcoming hardships to achieve a better life. See full video clip here. 4. HUFFINGTON POST: “GOOD AFTERNOON, VIETNAM: A REVOLUTIONARY SMALL BUSINESS IMPETUS AND I LEARNED ABOUT IT ON SKYPE (PART 1)” WRITTEN BY STEVE MARIOTTI (FOUNDER OF NETWORK FOR TEACHING ENTREPRENEURSHIP EDUCATION (NFTE), U.S.A) Read here. 5. TRIPADVISOR: OMAMORI SPA PROUDLY TRIPADVISOR’S CERTIFICATE OF EXCELLENCE 2015. Reviews of clients can be find out here. RECEIVED BLIND-LINK ANNUAL REPORT | 41 FINANCIAL INFORMATION 42 | BLIND-LINK ANNUAL REPORT BLI N D-L IN K’ S REV ENU E S AN D E XP E N S E S I N 20 15 MONTH REVENUE (1000 VND) EXPENSE (1000 VND) NET SURPLUS (1000 VND) 1 7494 20672.9 -13179 2 -10255 12868.9 -23124 3 30203 19332.9 10870.1 4 16720 18931.9 -2211.9 5 15363 18459.9 -3096.9 6 16309 18870.9 -2561.9 7 72782 15244.9 57537.1 8 32994 25585.9 7408.08 9 18776 20182.9 -1406.9 10 13458 15214.9 -1756.9 11 25700 20154.9 5545.08 12 17679 23385.9 -5706.9 Total 257,223 228,907 28,316 BLIND-LINK ANNUAL REPORT | 43 44 | BLIND-LINK ANNUAL REPORT DONORS & PARTNERS BLIND-LINK ANNUAL REPORT | 45 WE ARE GRATEFUL FOR THE TRUST AND GENEROUS CONTRIBUTION DONORS AND PARTNERS HAVE INVESTED IN OUR WORK. WE COULD NOT SUCCEED WITHOUT YOUR GENEROSITY. THANK YOU. GLOBAL VOLUNTEERS has been a vital Blind-Link partner since 2013, supporting our English Communication program. Global Volunteers has sent 7 volunteer teams spending 1,300 hours in teaching English to Vietnamese blind youths so far. In 2015, Global Volunteers launched a Sponsorship Program for Blind-Link’s trainees. HANOI INTERNATIONAL WOMEN CLUB supported the refurnishing of our classroom in 2015. Our blind staff and trainees finally have a very comfortable learning and meeting space with wifi and smart TV for online lessons. It is our pleasure to name our classroom The HIWC Learning Room in recognition of the Hanoi International Women’s Club’s generous support in refurbishing the room. Below are images of the classroom before and after refurbishing. 46 | BLIND-LINK ANNUAL REPORT Donation of Omamori Spa’s Clients 18,185,000 VND Hanoi International Women Club (HIWC) 13,550,000 VND Mrs. Tạ Thị Ngọc Thảo - Cat Tuong Quan (Hue City) 10,000,000 VND Crow-funding campaign on Indiegogo $1,871 Mr. Tom Leach Private Mrs. Nguyễn Mai Liên - Rainbow Fashion Company Designing uniform and cloth donations SeA Bank 8,000,000 VND Mr. To Nhuan Vy and his family 5,000,000 VND Mrs. Caroline Stanculescu $250 Mrs. Carolyn McGinty $100 Mr. Vũ Đình Tâm Long Design flyers, menu, business cards, reports for free of charge Mr. Sơn and Templaza Assist managing BlindLink’s websites Volunteers (including the co-founders, the President, the CEO) 23,226 working hours BLIND-LINK ANNUAL REPORT | HOW TO DONATE Your generous donations ensure that we can continue to support visually impaired people in finding their pathway to a brighter future! You can donate to us via the Sponsorship Program for Vietnamese blind in Global Volunteers, USA. Your gift is tax deductible. For Sponsors who want to donate directly to Blind-Link, you will need to bank it into the VND account. We apologise for this inconvenience. Bank name: VIETCOMBANK (Vietnam), Ba Dinh branch, Hanoi Bank address: Handi Resco Building, 521 Kim Ma, Ba Dinh, Hanoi Account name: Blind-Link VND Account number: 0611001909023 You can also donate via Paypal under this email address: todieulien@gmail.com 47