May 2010 U.S.A. $5.95 www.grecopublishing.com

Transcription

Serving The New England Collision AND Mechanical Repair Industry
May 2010
U.S.A. $5.95
www.grecopublishing.com
MASSACHUSETTS/
RHODE ISLAND
2 May 2010
New England Automotive Report
May 2010 3
N
MASSACHUSETTS/
RHODE ISLAND
E
W
E
N
G
L
A
N
D
AUT M TIVE
EXECUTIVE DIRECTOR’S OFFICE
464 Common St., #263
Belmont, MA 02478
Phone: 617-484-0205
Fax: 978-749-0687
email: pabdelmaseh@yahoo.com
website: www.aaspmari.org
ASSOCIATION
OFFICERS
PRESIDENT
Rick Starbard
VICE PRESIDENT
Bill Cahill
TREASURER
Adam Ioakim
SECRETARY
Gary Cloutier
MECHANICAL DIRECTOR
Bob Baylis
COLLISION DIRECTOR
Alex Falzone
ASSOCIATE DIRECTOR
Michael Coran
NORTHEAST CHAPTER DELEGATE
Alex Falzone
EDUCATIONAL DIRECTOR
Jeffrey Choy
GENERAL DIRECTORS
Russell Hamel
Brian Hohmann
Butch Rand
Mark Millman
Russell Bradway
EXECUTIVE DIRECTOR
Peter Abdelmaseh
PUBLISHER
Thomas Greco (tgp22@verizon.net)
MANAGING EDITOR
Alicia Figurelli (tgp2@verizon.net)
EDITOR
Joel Gausten (tgpjoel@verizon.net)
CONTENTS
May 2010 • Volume 8, Number 5
Technical Spotlight
6 Wheeling and Dealing the American Way
by Mark Giammalvo
Local News
8 MassDEP Penalizes Seven Springfield Area Jiffy Lube Locations for Hazardous
Waste Violations
8 Aftermarket Structural Parts Debate Hits Connecticut Sunday News
9 New England Senators Chris Dodd, John Kerry Add Support for Right to Repair
Act
9 Connecticut Collision Repair Association Hosts Mike Anderson
On the Lift
10 Pulling the Chute
by Leon Bousquet
13 I-CAR Calendar of Events
National News
16 April CIC Halted by Legal Threat
16 SCRS Honors Nick Kostakis
by Joel Gausten
18 Mike Anderson Sells Shop to Focus on Consulting Business
18 FinishMaster Supports CIF “Shops Against Hunger” Initiative
Industry Update
20 One Man’s Junk...
by William Grindem
Cover Story
32 Clearing the Air: What You Need to Know About the New VOC Rules
by Joel Gausten
CMARA Update
44 CMARA Hosts Business Management Seminar
ADVERTISING DIRECTOR
Norman Morano
(800)991-1995 (tgp5@verizon.net)
ART DIRECTOR
Lea Velocci (tgp3@verizon.net)
PLUS
PRODUCTION MANAGER
Megan Maletich (tgp4@verizon.net)
54 Index of Advertisers
CONTRIBUTING EDITORS
Rick Starbard • Bill Cahill • Peter Abdelmaseh •
Leon Bousquet • Mark Giammalvo • Tom Beck
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New England Automotive Report is published monthly by TGP, Inc., 244 Chestnut Street, Suite 202 Nutley, NJ 07110. Distributed free to qualified recipients; $48 to all others. Additional copies of New
England Automotive Report are available at $5 per copy. Reproduction of any portions of this publication is specifically prohibited without written permission of the publisher. The opinions and ideas
appearing in this magazine are not necessarily representations of TGP Inc. or of AASP MA/RI or CMARA. Copyright © 2010 by Thomas Greco Publishing, Inc. Cover image ©istockphoto.com/DNY59.
May 2010 5
Technical Spotlight
Wheeling and Dealing
Mark Giammalvo
The American Way
It seems as though more and more articles in industry trade publications are centered around insurance companies and their
effect on the automotive industry, whether
detailing the problems a shop owner has
gone through with an insurance adjuster or
issues with health insurance. Sometimes,
you have to wonder who it is inside these
insurance companies that comes up with all
these different plans and policies. It’s often
been stated that the powers that be within
the nation’s insurance companies are very,
very smart. As you’ll read in what follows
here, I agree that the person in charge of
making these decisions must be
smart…smart like a fox.
With all the talk of government
bailouts lately, there was one specific
bailout that got my attention (as well as the
attention of most of the residents in the state
of Vermont). Although I only get a chance
to visit Vermont once or twice a year while
on vacation, I stay in touch with the state’s
current events by subscribing to several area
magazines as well as one weekly Vermont
newspaper, The Stowe Reporter.
A headline in that newspaper caught
my eye this past summer. It was something
to the effect of: “US Government Now
Owns 80% of Stowe Mountain Resort.” Although that 2009 headline had caught my
attention, it was not really that surprising to
read, since I knew that the famous - and
ritzy - Stowe Mountain Ski Resort (also
known as the Mt. Mansfield Co.) is owned
by insurance giant American International
Group (AIG). Yes, the same AIG that was
bailed out to the tune of $180 billion. When
the government bailed out AIG, the company then became a controlling owner of an
exclusive New England resort. To this, a
crusty old Vermonter might say, “Who
woulda thunk it?”
I can remember reading in that article
that the Stowe area is often frequented by
AIG executives and that AIG had purchased
the resort back in 1970. Interestingly, I remembered that the article also stated that
the huge resort -which encompasses two
mountains - was not even a “blip” on AIG’s
balance sheet. (You know you’re a big company when the two mountains you own are
a mere “blip” of what you own in total assets.) It is also interesting to note that the resort is currently in the middle of a $400
million expansion, the crown jewel being
the six-story, 139-room Stowe Mountain
Lodge & Spa. Many of AIG’s top executives have bought homes in Stowe as well.
Fast-forward to this week. The headline in the latest edition of The Stowe Reporter reads, “Mountain Finds a Friendly
Buyer.” Needless to say, a headline like that
caught my eye all over again. I thought to
myself, “Who could possibly afford to purchase an asset of this size?” Well, another
insurance company, of course. Or, rather,
the same insurance company. Confused? So
was I.
The article started out with the announcement that Chartis Insurance Company had purchased the resort. Never heard
of Chartis? Me neither. Turns out that Chartis is the new name given to a company formerly known as AIU Holdings (and THAT
is the name given to a company also known
as AIG). Evidently, the motivation for this
renaming was an effort for the company to
distance itself from the bad press of the AIG
brand.
As I read further, I learned that Chartis
is a “wholly owned subsidiary” of AIG.
Now, this “internal” sale of the resort appears to bring more questions than answers.
Why would AIG sell off its resort to another
company that it also owns? More importantly, what’s the catch? Who’s getting paid
what, and who’s fooling whom? Is this what
they call a scheme, or a scam?
Evidently, the Chartis official press release was silent on why AIG would sell the
resort “internally” within its corporate structure. One insurance analyst was quoted in
the article as saying that Chartis, being a
“property casualty company,” is not reguimage ©www.stowemountainlodge.com
The Stowe Mountain Resort
lated by the federal government like AIG is.
The resort’s “change” in ownership (from
AIG to Chartis) now means that it is free
from federal government oversight. The
sales price for the resort was not disclosed,
but word on the street is that Chartis paid a
substantial price for the resort.
Yes, these big insurance companies are
a lot smarter than us little guys. Life with
them is sort of like playing in a giant game
of chess, in which you’re always trying to
stay one move ahead of them. Unfortunately, it seems like most small business
owners always wind up playing the part of
the pawn.
Mass./Rhode Island
6 May 2010
May 2010 7
Local News
MassDEP Penalizes Seven
Springfield Area Jiffy Lube
Locations for Hazardous
Waste Violations
The Massachusetts Department of Environmental Protection (MassDEP) has assessed a $30,460 penalty against F.L.
Roberts & Co. and required the company
to address hazardous waste management
violations at seven of its western Massachusetts Jiffy Lube locations.
The violations included failure to submit a Class A recycling notification form
for the waste oil space heaters operated at
the Jiffy Lube stores, as well as noncompliance with several hazardous waste management requirements. F.L. Roberts & Co.
fully cooperated with MassDEP during its
investigation and initiated corrective actions soon after the violations were discovered by MassDEP.
As part of the settlement agreement,
F.L. Roberts & Co. will pay a penalty of
$8,000 and will develop an Environmental
Management System (EMS) for its western Massachusetts Jiffy Lube stores. Mass-
DEP agreed to suspend an additional
$22,460 provided that F.L. Roberts fully
complies with the terms of the consent
agreement.
“An Environmental Management System, when properly designed and implemented, can greatly assist companies in
achieving compliance with environmental
regulations. An EMS will especially help
the complex needs of companies that have
multiple facilities,” said Michael Gorski,
director of MassDEP’s Western Regional
Office in Springfield.
MassDEP is responsible for ensuring
clean air and water, safe management and
recycling of solid and hazardous wastes,
timely cleanup of hazardous waste sites
and spills, and the preservation of wetlands
and coastal resources.
Aftermarket Structural Parts
Debate Hits Connecticut
Sunday News
The Sunday edition of the Hartford
Courant featured an article on the tests
conducted by Toby Chess showing differences between OEM and aftermarket versions of structural crash parts. Reporter
Matthew Sturdevant writes, “Repairing
crashed cars with generic bumpers could
be dangerous for drivers because the
bumpers are made cheaply, which could
cause air bags to fail.
In the article, entitled “Auto Body
Workers, Insurers Bump Heads Over Aftermarket Car Parts,” Sturdevant also reports that, “Insurers say tests by the auto
industry are ploys to get work and to reduce competition, forcing people to buy
expensive car parts, which will drive up
auto insurance rates.
The article discusses the safety concerns and the possible interference with the
airbag systems if inferior parts are used to
repair cars. Chess is quoted in the article
saying, “I have a part there that cuts with a
regular saw...If it was ultra-high-strength
steel, it wouldn‘t have cut.”
The Hartford Courant has a Sunday
circulation of approximately 250,000.
8 May 2010
New England Senators Chris
Dodd, John Kerry Add Support
for Right to Repair Act
Senators Christopher Dodd (D-CT)
and John Kerry (D-MA) have become cosponsors of the Motor Vehicle Owners'
Right to Repair Act (S 3181), which was
recently introduced into the Senate by
Sens. Barbara Boxer (D-CA) and Sam
Brownback (R-KS).
"We want to thank Sens. Dodd and
Kerry for supporting this very important
piece of pro-consumer and pro-small business legislation," said Kathleen Schmatz,
president and CEO of the Automotive Aftermarket Industry Association (AAIA).
"The top priority of the Right to Repair Act
is motoring consumer safety, ensuring that
motorists know what is happening with
their vehicles. The bill simply requires that
vehicle manufacturers provide car owners
and their trusted neighborhood repair shops
with the same access to the same safety
alerts, technical service bulletins, diagnostic tools and repair information they provide to their dealer network - nothing
more, nothing less."
The House version of the Motor Vehicle Owners' Right to Repair Act (HR 2057)
was introduced by Reps. Edolphus Towns
(D-NY), Anna Eshoo (D-CA) and George
Miller (D-CA) and currently has 61 cosponsors.
identify which tools and resources are
available to you as a collision repair facility owner or manager." says Anderson.
Lisa Siembab, CCRS executive director, said, "We are very fortunate to have
someone of Mike's caliber to speak to our
members. He knows our industry, he realizes the challenges repairer's face on a
daily basis and he offers real-life solutions."
Other topics, included during the
meeting included discussion with shops in
overcoming the obstacles in marketing and
sales, helping shops overcome the techni-
cian shortage with "out of the box" ideas
on employee recruitment. Additionally,
members were encouraged to be active in
their local communities, crucial to developing their brand in the local market.
"It's really easy to get comfortable in
your own four walls - this is why I come to
these meetings. I know there are ideas and
practices out there that I need to know
more about. I am ready to go back to my
shop and make some changes." said John
Curren, CCRS member and chairman of
the CCRS Community Awareness Committee.
Mass./Rhode Island
Connecticut Collision Repair
Association Hosts Mike Anderson
"You must think outside of the box
with your business," was the lead statement
from Mike Anderson, the well-known collision repair management expert, as he addressed the Connecticut Collision Repair
Specialists (CCRS) association members at
their recent membership meeting.
As reported by CollisionWeek Online
(www.collisionweek.com), Anderson, who
is also a featured AMI-Approved seminar
presenter on numerous topics for both collision repair shops and jobber operations,
challenged CCRS members to learn how to
attract and increase sales in challenging
economic times. "In today's economic environment, shops must understand that it is
not business as usual. Shop owners should
assess their business model, identify which
KPI's to monitor in the business and
May 2010 9
On the Lift
by Leon Bousquet
Pulling the Chute
It has been said that any day on the
right side of the dirt is a good day. I agree
with this statement, and can attest to its
validity through experience. My father
was 17 when he joined the Air Force during World War II. He was a tail gunner in
a B-17 Bomber. This was an extremely
dangerous place to be on this plane (not
that there were any safer spots). I can remember hearing him yell out in his sleep,
“Pull the chute!” As his vantage point
was in the rear of the plane, one of his
jobs was to count the chutes that came
out of planes that were shot down. He
10 May 2010
had nightmares about this and would call
out to his falling friends in his sleep. My
father flew 22 missions. I asked him how
many chutes he had counted, and the answer was none.
The economy is bad, no question.
Compared to what my father faced,
though, things are not so tough. I wonder
how I have the right to complain when
my father’s job was to face death every
time he went to work. Granted, you have
to face some staff members and independent writers who couldn’t figure out
baking instructions for cookies, let alone
write a real sheet, but that is the nature of
things at this time. As long as the consumer will smile when they get a check
for a third of the value of the repair, the
insurance industry will be happy.
It is about survival now; this is what
you are fighting for. You have to fight to
get your $34 an hour. You have to fight
to get proper payment on paint and materials. You have to argue that the P-Pages
are not a figment of someone’s imagination; they actually do exist. You are fighting against the shop next to you that
cannot write a proper sheet as well as the
insurance company that thinks you
should not be able to get paid for what
you do.
The economy is not going to improve
in a hurry. This can be either a good or
bad thing depending on how you perceive
it. Shops will close, which will make
more work for the survivors. The ones
left standing are going to benefit from
this revival. Who knows, by then the
Labor Rate may be a buck more an hour!
Here are some survival tips:
1) Don’t shoot yourself down. Write
and fight for a good sheet.
2) Be lean and mean. Your employees must earn their pay; if they do not,
you cannot keep the doors open to feed
your family or any other employees’ families.
3) Do not take on any new debt.
4) Be creative about finding savings.
I used to get my trash emptied once a
week. I got a separate dumpster for cardboard recycling and now I empty the
trash every other week. No only has this
turned out to save me money, but as an
added bonus, I am now recycling.
5) Shop around for your health insurance. It is only going to continue to go
up. Yes, insurance companies get to raise
their rates. (Some are proposing a 20
May 2010 11
On the Lift
percent increase for 2010). An association can sometimes offer group savings.
6) Look at your phone service and
credit card machine rates. These two
areas have become very competitive.
Take a minute to review your rates. You
get the same calls I do; use them to your
advantage. I scheduled all the people
who said they could improve my credit
card rates to be in my office at the same
time. The best rate prevailed. I also
shopped my phone and cell service.
7) Be aware of your critical profit
variables. The average shop used to
make a whopping five percent pre-tax
profit. I bet the average is closer to two
percent today. You have to pick up those
percents here and there. Know your
numbers, record your sales and find out
how you stack up against the industry
averages. You can calculate your sales
by adding up your deposits - nothing
could be easier. Take your sales and divide it by the number of techs you have.
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There’s a place where the number one priority is you.
That’s why no matter what the season, no matter what
the reason, you can always count on Enterprise.
Mass./Rhode Island
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12 May 2010
Now you have sales per tech. The industry average is $150,000 a year in sales
per tech; you should strive to be higher
than this. If you have dead weight on
board, throw it out of the plane! Now,
take your sales and divide it by the number of ROs you wrote. That will give
you your sales per RO. You should be
around $1,900; if you are not, there is
room for improvement.
8) Look at your paint and material.
This should be seven percent of your
total sales. Paint and material is considered the material that touches the car.
Sandpaper and tape count; respirators
and booth filters do not. Take your paint
and material purchases and divide it by
sales to get your percentage. This number is somewhat flexible based on the
kind of work you do.
9) Be consistent and helpful. After
all, people buy from people.
10) Be aware of what is happening
to your sales. No one wants to lose good
help, but you must react to the changing
economy. If someone has to go, then
they have to go. You cannot control the
economy, but you can control your payroll and expenses. Knowing your overhead will help you negotiate a fair rate.
You cannot discuss YOUR cost of doing
business if you do not know what it is.
I recently pulled out a report I wrote
in 1995. It seems the economy was sluggish in 1994-1995 as well. I have a list
of 146 auto body shops shown in the
Worcester Yellow Pages. I went over the
shops and, not including the shops that
have just changed the plaque over the
doors, I have counted 62 fewer shops.
That is 42 percent reduction in shops
from 1995 to 2010. I am expecting that
kind of reduction again when I do this in
another 15 years.
There are many factors that will
contribute to further shop reduction. Big
shops will get bigger, shops will be sold
and not re-opened as auto body shops,
owners will retire, shops will not be able
to make the investment required to meet
continued on pg. 52
I-CAR Calendar of Events
Date: June 8, 2010
Event: CYC01 – Overview of Cycle Time
Improvements for the Collision Repair
Process
Location: Dover High School Regional
Career Tech Center
City: Dover, NH
Date: June 9, 2010
Event: RCY01 – Recycled Parts for
Collision Repair
Location: Whittier Regional Vocational
Technical High School
City: Haverhill, MA
Date: June 10, 2010
Event: AIR01 – Air Conditioning
Location: Medford Vocational High
School
City: Medford, MA
Date: June 12, 2010
Event: CUS01 – Customer Relations and
Collision Repair
Location: MAACO – Brockton
City: Brockton, MA
Date: June 14, 2010
Event: DAM04 – Restraints, Interior,
Glass, Side and Rear Impact Analysis
Location: Holiday Inn
City: New London, CT
Date: June 15, 2010
Event: CPS01 – Corrosion Protection
Location: Olender’s Body Shop
City: East Windsor, CT
Date: June 26, 2010
Event: DAM02 – Frontal Impact Analysis
Location: Howard Johnson Inn
City: Hadley, MA
Date: June 26, 2010
Event: DAM07 – Damage Analysis of
Advanced Automotive Systems
Location: Howard Johnson Inn
City: Hadley, MA
Date: July 12, 2010
Event: DAM07 – Damage Analysis of
Advanced Automotive Systems
Location: Holiday Inn
City: New London, CT
Date: June 16, 2010
Event: PRA01 – Replacing Exterior
Aluminum Panels
Location: Sanel Auto Parts
City: Concord, NH
For more information on these or any I-CAR courses, please visit www.i-car.com or
call I-CAR Customer Care at 800-422-7872
May 2010 13
14 May 2010
May 2010 15
National News
April CIC Halted by Legal
Threat
by Joel Gausten
For the first time in its history, the Collision Industry Conference (CIC) has been
forced to deal with a powerful ultimatum:
Remove a certain presentation from the
agenda, or see the presenter gets sued. This
unsettling reality was felt at the April 15
CIC meeting in Atlanta, Ga., where SCRS
Board member and industry instructor
Toby Chess was prevented from giving the
latest in his ongoing series of presentations
on the safety of aftermarket structural
parts.
Standing at the podium, a somber
Chess announced that he – as well as
“some of our trade associations” – had
been threatened with a lawsuit by an undisclosed entity if his went ahead with his
planned discussion.
“I was threatened with a lawsuit saying that [the presentation] was ‘unscientific,’” Chess revealed. “I don’t work for
insurance companies, I don’t work for parts
companies and I don’t work for body
shops; I work for the consumer. I’m a
trainer; I teach. I have no vested stake in
this program.”
Addressing attendees during the Open
Microphone session, former CIC Chairman
Chuck Sulkala voiced his shock over the
unexpected turn of events.
“In the 25 years…that I’ve participated in CIC, I have never seen the issue
of legality come before this body to stop
something from being presented,” he said.
“To have something stopped because of a
potential lawsuit is shooting the messenger.
I assure anyone here that if you think that
CAPA Executive Director Jack Gillis
16 May 2010
the messenger has died and the issue is
gone, you don’t understand…As I was
taught in the Marine Corps, when a guy up
front drops, the next guy in line picks up
the weapon or the flag and moves forward.
We can’t stand here as an industry and be
as proud and righteous as we believe we
should be if we are not willing to stand up
and address…the ills – potential, real or
otherwise.”
John Bosin, chairman of the CIC parts
committee, criticized the “reprehensible
behavior” of the company in question,
adding that he would chair a legal defense
committee on Chess’ behalf if a lawsuit
ever took place.
“Whoever [this company] is, why
aren’t they here talking about the issue and
telling us what their concerns are and explaining their actions?” Bosin asked.
Jack Gillis, executive director of the
Certified Automotive Parts Association
(CAPA), addressed suspicions that his organization was responsible for the legal
threat.
“We have nothing to do – and had
nothing to do – with any threatened lawsuit or litigation,” he said. “If anything,
CAPA is an open and very communicative
organization…We look forward to sharing
with the [CIC Parts] committee a lot of the
information we’ve collected about aftermarket bumpers, OEM bumpers, bumper
parts and bumper standards.”
Calling the planned four-hour meeting
to a close after only 90 minutes, current
CIC Chairman Russell Thrall III shared his
disappointment with attendees.
“My commitment to you is that we’ll
figure a way through this to make sure that
the things that need to be said get said
here,” he stated.
In an April 19 ABRN story, CIC Administrator Jeff Hendler revealed LKQ
Corp. as the company that threatened legal
action against Chess.
“We’ve never had to cancel an agenda
item for this reason in the history of SCRS
or CIC, going back to 1983, and nobody is
happy about it,” Hendler told ABRN. “I
find it very odd that any company would
try to stifle information in the manner they
did.”
SCRS Honors Nick Kostakis
by Joel Gausten
On April 13, the Society of Collision
Repair Specialists (SCRS) paid tribute to
New Jersey collision repairer and longtime
industry advocate Nick Kostakis by presenting him with the 2010 SCRS Individual Service Award. Kostakis received the
honor during the annual SCRS Awards
Dinner, held at the Crowne Plaza-Ravinia
in Atlanta, Ga.
According to SCRS, the Individual
Service Award “is intended for anyone in
the collision industry who exhibits actions
that would be considered exemplary in
maintaining and advancing” the auto body
field. Past winners include renowned instructor Toby Chess, the late March Taylor,
current SCRS Chairman Barry Dorn and
longtime industry consultant Lou DiLisio.
A tireless advocate for the collision repair community, Kostakis has built an impressive history of active industry
participation. In addition to stints as president of both AASP National and
AASP/New Jersey, Kostakis was one of
the architects of the Database Enhancement Gateway (DEG) and a founding
member of the CIC Database Taskforce. In
addition to his ongoing work with
AASP/NJ, Kostakis is a contributing writer
for New Jersey Automotive and currently
serves as chairman of the SCRS Industry
Issues Committee.
During the ceremony, Dorn praised
Kostakis’ many efforts to make the industry a better place.
“Many in the industry do not know
the full extent of work that [Kostakis] produces, and the tireless efforts that he
(L-R) Nick Kostakis and Barry Dorn
May 2010 17
National News
quietly exerts,” Dorn said. “His sole, personal objective is to see
improvement and positive change within our industry, and he willingly offers assistance to any and every group that wants to see the
same outcome.
“It would be difficult to find someone as passionate and involved as he is,” Dorn added. “I am honored and proud to call him
my close friend and confidant.”
In his acceptance speech, Kostakis used the DEG as an example of what a collaborative industry can accomplish.
“The DEG is a great project,” he said. “Our industry comes
up with a lot of good ideas over time, and some of them stick and
some of them don’t. In the context of that one endeavor, I’m really happy that it’s still around today and it’s growing.”
Following the ceremony, Kostakis was quick to share his positive thoughts on SCRS.
“There are several good organizations out there – and talented
and dedicated people within those groups – advocating on behalf
of our collision industry,” Kostakis said. “This includes my home
base, AASP. That said, I’ve found in working closely with SCRS
over the past several years that they have the right mix of skilled
people, coupled with the right vision and strategy for addressing
the never-ending range of issues affecting our industry. I continue
to be both impressed and humbled by the degree of energy and
dedication that their board members possess.
“I think I’m not alone in having noticed that SCRS has become even more focused and proactive in the past few years, taking on important and difficult issues in a manner that is forceful
yet responsible at the same time,” he added. “I think their tagline
change to ‘Repairer Driven’ is not just a catchy slogan, but a simple guiding principle that needs no explanation or defending.”
Considering Kostakis’ many years on the frontlines of the industry, what does winning the award mean to him?
“Nothing and everything,” he replies. “It means nothing, because my work with others on industry issues has the single goal
of advancing the industry and fixing things that are clearly broken,
and not about who received credit for the successes. It’s actually
more enjoyable for me to be able to positively affect an outcome
in the background, with most people not knowing who was involved. It means everything, because an award from your peers in
a room full of people you highly respect – some of them very close
friends – of course feels great.”
While Kostakis admits that working so hard on behalf of the
industry can be a heavy burden at times, he nonetheless plans to
continue fighting the good fight.
“I’m actually trying to spend less time on this stuff, to be able
to spend more time in the shop and to free up some personal time,”
he says. “That may or may not work out according to plan. It honestly feels like I’ve spent most of my time over the past decade
fighting to one extent or another over industry issues, winning
some and losing others. At some point, it gets tiring, and you want
to avoid the constant friction. Then, a new issue/threat rears its
ugly head and you can’t help but to jump back in. I don’t know
that this profession is any more or less special than any other. At
the end of the day, it’s the profession we’ve chosen or inherited,
and so there is a desire on the part of many to leave it in a better
condition than the condition it was in when we entered it.”
Mike Anderson Sells Shop to Focus
on Consulting Business
Well known industry trainer Mike Anderson has sold his collision repair business, Wagonwork Collision Center in Alexandria,
VA to Chris Pohanka, Pohanka Collision Centers. In an e-mail,
Anderson said, “I’ve been extremely busy with my consulting
business, and saw this sale as an opportunity to take a break from
running a shop, in part to give myself flexibility to spend more
time with my parents while I can and further develop my consulting business.”
Anderson launched a consulting business and a website called
CollisionAdvice.com, and will provide workshops, seminars, 20
group facilitation and individual work with shops on financials,
estimating, lean manufacturing and more. Additional members of
the CollisionAdvice.com consulting team are Mark Claypool, Optima Worldwide; Hank Nunn, H W Nunn & Associates Inc.; and
Kirstin Klabunde, the financial and accounting expert on the Wagonwork Collision Consulting team.
“I will continue to serve on a number of industry boards. And
I don’t rule out owning a shop again. In another year or two, I may
open a shop somewhere else. This just seems like a good time and
opportunity to step away for awhile. I wish Chris Pohanka the very
best and know he will do a great job carrying on the good reputation and name of Wagonwork Collision.
Pohanka Collision Centers now operates nine locations in Virginia and Maryland.
FinishMaster Supports CIF
“Shops Against Hunger” Initiative
The Collision Industry Foundation (CIF) welcomed FinishMaster as a partner in its Shops Against Hunger initiative. During
the months of May and June, FinishMaster is asking its customers
to join the fight against hunger in America by providing a section
on their monthly statements which enables customers to make a
$1.00 donation to the Collision Industry Foundation’s 2010 Shops
Against Hunger effort. “We are pleased that FinishMaster recognizes the good works of the Shops Against Hunger program within
CIF,” said Jeanne Silver, CIF chair. “They have stepped up in a big
way, and created a vehicle by which each of their repair facility
customers can give a little and make a huge difference. We hope
that other companies will consider similar campaigns.”
Jim Muse, vice president of business development for FinishMaster, Inc. and CIF Board of Trustees member added, “According to the USDA, 49.1 million people live in food-insecure
households; 16.1 of those are children. These are staggering numbers. By sharing this information with our customers, and offering
a seamless way for them to make a one-dollar donation, we believe we are sending an important message at a time when many
people have had to cut back on their charitable giving that no contribution is too small.”
FinishMaster operates three major distribution centers and
163 jobber branches in 39 metropolitan areas in the country.
The Collision Industry Foundation is a 501(c)3 charitable
foundation dedicated to raising, managing and donating funds
while fulfilling the philanthropic goals and needs of the collision
industry and the communities they serve.
Mass./Rhode Island
18 May 2010
NOTHING FITS LIKE GENUINE TOYOTA PARTS
To maintain the appearance, performance, and safety of your customer’s Toyota,
it's important to make sure it’s repaired only with Genuine Toyota Parts. Imitation
or used salvage parts save money, but these parts may not meet Toyota's high
standards for quality, fit, and corrosion resistance. For a perfect fit, engineered to
exact specifications to ensure quality and performance, use Genuine Toyota Parts.
For Toyota Genuine Parts please call one of these authorized local Toyota Dealers:
IRA Toyota of Tewksury
468 Main Street
Tewksbury, MA 01876
Toll Free: 800-281-6511
Direct: 978-459-6038
Fax: 978-454-9760
Copeland Toyota
970 West Chestnut Street
Brockton, MA 02301
PH:800-842-3313
Local:508-584-9278
Fax:508-559-9264
Bernardi Toyota
1626 Worcester Rd (Rte.9 East)
Framingham, MA 01702
PH:800-248-3035
Direct:508-879-1520
FAX:508-879-7895
www.iramotorgroup.com
esanders@iramotorgroup.com
vgoforth@iramotorgroup.com
mdefranc@copelandtoyota.com
www.copelandtoyota.com
bernie.geddry@bernardiautogroup.com
www.bernardiautogroup.com
Wellesley Toyota
216 Worcester Street
Wellesley,MA 02481
PH:800-734-0006
Direct:781-237-4042
FAX:781-237-3481
Toyota of Nashua
10 Marmon Drive
Nashua, NH 03060
PH:603-891-5637
Direct:800-231-0688
FAX:603-888-4960
parts@wellesleytoyota.com
www.wellesleytoyota.com
wholesaleparts@toyotaofnashua.com
www.toyotapartsdelivered.com
IRA Toyota Danvers
161 Andover Street
Danvers, MA 01923
PH:800-774-8411 ext.1
Local:978-739-3706/8385
FAX:978-739-8098
eadams@iramotorgroup.com
www.iramotorgroup.com
Jaffarian Toyota
600 River Street
Haverhill,MA 01832
PH:800-323-6805
Direct:978-374-6975
FAX:978-372-0674
klawrence@jaffarian.com
www.jaffarian.com
May 2010 19
Industry Update
by William Grindem
One Man’s Junk...
Last month, I started to look around the property at
my shop to see what kind of outside repairs I would need
to start planning, now that the nice weather is finally here.
The repairs would be normal stuff that every shop has to
deal with. I’m walking around my property talking to myself, making mental notes. “Broken fence sections from
plowing? Check. Torn up grass, broken sprinkler heads?
Check. Junk and abandoned cars out back? Check.
Hmm…”
I’m sure most of you can relate to the problem of
abandoned cars out back. You know the ones I’m talking
about. They seem to slowly find a place to hide in the
back of your lot when you’re not looking. I’ve got 1.6
acres of land, so there’s plenty of room out back to store
a few “junkers” here and there without causing me any
space problems.
You get one here, another one there, and maybe a leftover carcass from a total loss that your longtime repeat
customer didn’t have collision on. Maybe you offered to
get rid of it for them for $100, and figured you would deal
with it when the snow melts. Or better yet, you’re looking at it and thinking, “Hey that’s really not hit that badly.
I could give it a couple of tugs on the frame machine,
hang a used nose on it, give it a quick ‘Mop and Glow’
paint job and put it out front for sale. I’ll make a quick
$500 to $1,000 on that.” Well, before you know it, you’ve
got a few of these parked in a few different places on your
lot; in my case, I had eight of them. I had one, a Ford
Ranger, which slid sideways into a tree or telephone pole.
No collision on it, and the owner brought it by to see what
kind of a “deal” I could cut him. I told him point blank
that it was a total loss, and that the only thing that I could
do for him was to either junk it for him or give him $100
for it. He didn’t have the kind of money it would take to
put it back together under these circumstances, and the
fact that he didn’t have collision coverage on it made it
even more out of his financial reach.
I explained to him that it’s one thing for me to fix it
on my own time (and putting my time and money into
finding some good used parts), but it’s another thing altogether when I have to pay my guys to do it and cover the
payroll and overhead. I can use it as a fill-in job when
we’re slow and the financial pain is spread out very thin
20 May 2010
over a long period of time. You know, picking at it when
things get slow now and then. You put a few hours in here
and there, and before you know it, it’s ready for paint.
You pop it back together over a day or two, give it a good
cleaning and park it outside for everyone to see, hoping
for a bite. Maybe I would sell it, or use it as a parts runner to save on the cost of feeding my regular gas “guzzler” that I drive every day.
He told me he was in the service, that he was going
to be re-deployed to Afghanistan in a few weeks and was
hoping that I could maybe let him keep it here until he
got back. I figured it’s the least I can do for a guy who’s
already in a tight spot that I’m sure he really doesn’t want
to be in. I tell him, “Okay. I’ll do that for you. Stay safe,
and I’ll see you when you get back.” I’m figuring I’ll see
him in about six months. Well, six months turned into 18
months, and to this day, he’s never been back. I found out
from his brother who stopped by unexpectedly one day
that he now lives in California. Nice guy. Thanks, buddy.
Now, I had to navigate through all the hassle of having to
deal with the RMV in order to get a title so I could get rid
of it. (And you know how much I like dealing with any
state agency.) It reminds me of that old saying, “No good
deed goes unpunished.” That’s what I get for trying to
help someone out. You’d think I’d have learned my lesson
by now.
Every vehicle has a story to go with it, and I even had
an S-10 pickup sitting out back that used to be owned by
a former employee who didn’t exactly leave my employment on a good note. Maybe he had plans on coming back
at some point to retrieve it, but I wasn’t in the mood to
try and track him down. NOPE, I was on a tear and I was
ready to start doing my “spring clean-up” no matter
whose vehicle it was. It didn’t matter how long they had
left me with their “present,” or if I thought they would be
mad at me for doing this. Too bad! You all had your
chance, and have had more than enough time to get your
vehicle out of here. Time’s up.
Another Man’s Treasure
Well, it just so happens that I got a visit from a guy
by the name of Mike, who does private towing and also
scraps junk vehicles. I’ve come to know him, and he
May 2010 21
22 May 2010
May 2010 23
Industry Update
I was on a tear and I was ready to start doing my “spring clean-up” no
matter whose vehicle it was. It didn’t matter how long ago the person had
left me with their “present,” or if I thought they would be mad at me for
doing this. Too bad! You all had your chance. Time’s up.
stopped by my shop to pick up some oxygen tanks for his
torches. I happen to be a warehouse for AirGas, so he’s in
here every now and then to get supplies. We get to talking about business, and he starts asking me about some
of the junks I’ve got parked out back along the “Wall of
Shame,” so to speak. He tells me that scrap prices are “up
right now,” so he can give me some pretty good cash if I
wanted to get rid of any of them. Now, I’m thinking to
myself, “You’re kidding me, right?” Wrong. Turns out
that the prices are really starting to move back up from
where they were around this same time last year. Mike
and I then take a walk around the parking lot, and he offered me, on average, about $200 per car. Some were a
little more towards the $275 range if they were large full
size cars or trucks, and had some “gold” (a.k.a. aluminum
24 May 2010
wheels) on them. Others were worth a little less money,
like the Chevy pickup truck that was basically just a
frame with wheels and a cab on it. We come to an agreement on which ones needed to go, and he hands me some
cash right then and there for the first car, before he’s even
taken it off the property. “Man, this is great,” I’m thinking. “I finally got some money for not having to put out
a whole lot of effort. Works for me!” In fact, at this point
I was wishing that I had 100 more of them.
Over the course of the next few weeks, he’s comes in
and out of my shop to pick these vehicles up, so obviously
we get to talking again about the price of scrap steel, aluminum, etc. He tells me about how he’s playing one scrap
facility against another one he uses to see which one will
pay him the most for the cars he’s getting rid of. As he’s
May 2010 25
Industry Update
telling me this, he spots some old
tires I’ve got leaning up against a
fence, and he asks me if he can have
them. I tell him that they are most
likely junk if they’re sitting there,
but he doesn’t care. He wants them
to put on the cars when he finally
gets done stripping them down. So
now I’m thinking, “Man, this just
keeps getting better for me. Now,
I’m getting rid of these old tires that
have accumulated out back over the
26 May 2010
past winter.” I ask him how he can
use the tires if they have holes in
them, and he tells me he doesn’t
care if they hold air or not. “I just
need them to be able to roll. I take
the aluminum wheels off them, and
put some bent up steel wheels or
whatever I can find, and mount tires
on them just so I can get them to the
salvage yards.”
Smart thinking, but then he
takes it up a notch and starts to go
into even greater detail about what
it is that he takes off a vehicle. In
order for him to get the most money
out of them, he’ll remove anything
that he can set aside in his “gold”
pile. That would include the obvious items like the aluminum wheels,
wheel covers, radiators, A/C condensers and catalytic converts. Just
those items alone are enough to
bring in good money. Okay, I can
see the wheels because of how easy
it is to take those off. But then you
when you start factoring in the time
to drain the coolant, and to recover
the Freon, on top of cutting out the
cat, the time starts to add up. Now
he tells me about the fact that he has
his guy also remove the battery, intake manifold (if it’s aluminum). the
starter, alternator, ridged A/C lines,
oil or transmission cooler, then he
goes after all the “under the hood”
wiring, as well as the wires and the
blower motor after breaking off the
dash panel with a wood splitting
maul. He drains the fuel tank of any
gas or diesel, putting them in different labeled barrels, and also puts the
coolant and motor oil into yet another container. Sound like a lot of
work to me, but he’s making money
off of ALL of these items.
He uses the saved waste oil and
burns it in a waste oil heater during
his cold winter months, adds fuel
treatments to both the gas and diesel
when it looks good, and uses some
of it to run different pieces of his
equipment when needed. Obviously,
he’s not about to use fuel out of
every vehicle, especially something
that’s been sitting for three years,
but that’s not always the case with
the vehicles he’s buying. The point
is that this guy is squeaking out
every penny off every car and truck
he brings to the salvage yards. On
May 2010 27
28 May 2010
May 2010 29
Industry Update
top of that is the fact that the salvage yards are giving
him more money per vehicle, because he’s already done
the job of getting these vehicles prepped for crushing?
.Even with all of these items removed, he’s still pulling
in anywhere from $400 to $500 for a car that he only
paid $200 for, and then he’s got all that so-called “gold”
to cash in.
Boy, Have Things Changed
So what’s the point in all this? The point it that
even in a dirty, grungy line of work like scrapping vehicles, things change, and people find a way of making
a dollar, or better yet, even more dollars then they did
in the past. Not too many years ago, you used have to
pay people to come and remove a totaled vehicle or a
“rust bucket” from your property; now, the tables have
turned because of the increasing value of scrap. Who
would have ever thought that things in that field would
change in such a drastic way, and take a completely different path from what was once thought of as “normal?”
Simply put, scrapping has started to become very lucrative. Not that I want to switch professions, but I’ll be
watching the market and making a few calls to my
friend Mike to see when it’s the best time to unload the
trailer full of aluminum I’ve been stockpiling over the
last year.
We, as an industry, could take a lesson from that,
and learn to be as adaptable and willing to look for
other ways to make money. Money that’s just waiting to
be picked up, and by that I mean taking a more “green”
approach to the way we do business, and the impact we
have on the environment. As a footnote to this article,
I was sitting on my couch finishing up this article as the
11pm news came on. One of the upcoming stories was
about a dead beached whale that was found on shore in
Washington State. After performing an autopsy, scientist said they found more than 20 plastic bags, plastic
soda bottles, duct tape, a pair of sweat pants and a golf
ball inside the whale’s stomach. Now, obviously they
didn’t find a plastic bumper cover or a headlight in
there too, but it just goes to show what kind of a negative impact man is having on everything around us. I
think some change is in order. Do you?
Like I always say, “Think green to make green.”
Mass./Rhode Island
30 May 2010
May 2010 31
Cover Story
by Joel Gausten
(Important Note: As of this writing, the Massachusetts Department of Environmental Protection has not officially announced their intentions to adopt the OTC recommendations discussed in this feature in the state. The
information presented below is tentative pending the MassDEP’s final decision on the matter.)
I
f you operate an automotive repair and/or service shop in Massachusetts, be prepared for
some major changes.
Last November, the Ozone
Transport Commission (OTC) – a multistate organization created by the Environmental Protection Agency under the
Clean Air Act (CAA) – adopted the
Model Rule for Motor Vehicle and Mobile Equipment Non-Assembly Line
Coatings Operations, a resolution to dras-
32 May 2010
tically reduce the presence of volatile organic compounds (VOCs) in automotive
paint procedures.
The OTC, which is responsible for
advising the Environmental Protection
Agency (EPA) on transport issues, represents Connecticut, Delaware, the District
of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey,
New York, Pennsylvania, Rhode Island,
Vermont and Virginia. Additionally, the
group is responsible for developing and
implementing regional solutions to the
ground-level ozone problem in the Northeast and Mid-Atlantic regions.
According to its website
(www.otcair.org), the OTC “brings together the states from Virginia to Maine
to coordinate reductions in air pollution
that benefit the whole region. We provide
air pollution assessment, technical support and a forum through which states
can work together to harmonize their pollution reduction strategies.” In this
May 2010 33
34 May 2010
May 2010 35
Cover Story
capacity, the OTC recommended new
rules for the reduction of VOC emissions
from auto body shops. The resolution
states that “the OTC member states will
pursue, as necessary and appropriate,
state-specific rulemakings to update state
rules in accordance with the OTC Model
Rule for Motor Vehicle and Mobile
Equipment Non-Assembly Line Coatings
Operations.”
As seen in Figure 1, beginning January 1, 2012, the following VOC limits
may be enacted in the OTC’s represented
states (if submission and, ultimately,
Figure 1
adoption of the regulations occurs).
Requirements of the new rules may
apply to the following:
• A person who supplies, sells,
offers for sale or distributes an
automotive coating or associated
cleaning solvent for use within an
OTC state.
• A person who manufactures an
cleaning solvent for use within an
OTC state.
• A person who uses, applies, or
solicits the use or application of an
cleaning solvent within an OTC
state.
The new rules may not apply to:
• An automotive coating or associated
cleaning solvent that is offered for
sale, sold or manufactured for use
outside of an OTC state.
• An automotive coating or
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36 May 2010
Web: www.woburnjaguar.com
May 2010 37
38 May 2010
Cover Story
associated cleaning solvent that is
shipped to other manufacturers
for reformulation or repackaging.
• An aerosol coating product.
• An automotive coating that is
sold, supplied or offered for sale
in 0.5 fluid ounce or smaller
containers intended to be used by
the general public to repair tiny
surface imperfections.
• A coating applied to motor
vehicles or mobile equipment or
their associated parts and
components during original
equipment manufacture on an
assembly line.
• An automotive coating used in a
surface coating process that is
subject to another state’s rules.
• An automotive coating applied to
motor vehicles or mobile
equipment or their associated
parts and components by a person
who does not receive
compensation for the application
of the coating.
If these regulations are enacted, beginning January 1, 2012, a person may
not supply, sell, offer for sale or distribute an automotive coating or associated
cleaning solvent for use in an OTC state
if that coating or solvent does not meet
suitable VOC content requirements. Additionally, a person may not manufacture
an automotive coating or associated
cleaning solvent for use in an OTC state
if that solvent or coating does not meet
the same requirements.
Under the new rules, a person may
not apply an automotive coating subject
to regulations to a motor vehicle, mobile
equipment or associated part and components unless one or more of the following application methods is used:
• Flow/curtain coating.
• Dip coating.
• Roller coating.
• Brush coating.
• Cotton-tipped swab application.
• Electrodeposition coating.
• High volume-low pressure (HVLP)
spraying.
• Electrostatic spray.
• Airless spray.
In addition to implementing new
equipment and procedural standards, the
new VOC regulations may include numerous recordkeeping requirements. A
person who uses automotive coatings,
automotive coating components, readyto-spray coatings (based on the manufacturer’s stated mix ratio) or cleaning
solvents subject to the rules may need to
maintain – and have available on site at
all times – records of the following:
• Whether the material is a coating,
coating component or cleaning
solvent.
• Coating, coating component or
cleaning solvent name and
manufacturer.
• Application method.
• Coating type.
• The mix ratio specific to the
coating or coating component.
• The VOC actual content and the
VOC regulatory content, as
continued on pg. 46
May 2010 39
40 May 2010
May 2010 41
42 May 2010
New England Automotive Report May 2010 43
CMARA Update
CMARA Hosts Business
management Seminar
On April 13, attendees of the CMARA General Meeting
at the Courtyard by Marriott in Marlborough, Ma. were
treated to a special presentation by Kevin Lister of Paradigm
Strategies. An engaging speaker, Lister provided an in-depth
seminar on various business management techniques that
shops could use to increase their chances of success in the
marketplace. Topics of discussion included reducing direct
and indirect costs, keeping a firm pulse on workmanship and
improving customer service and marketing.
Kevin Lister, Paradigm Strategies founder and president,
is a leader in the field of business performance improvement.
He possesses nearly 20 years’ experience in business management and consulting, effectively operating his own ventures and assisting others with realizing business success. He
founded Paradigm Strategies, the business-advising firm to
the trades, in 2001.
With an entrepreneurial spirit and business owner’s point
of view, Lister brings hands-on expertise to helping contractors, sub-contractors, suppliers and service providers across
the construction, automotive and motorcycle trades. He has
deep knowledge and understanding of the trades, based on
15 years in the construction industry, a family history of
owning trades businesses and a genuine interest and enjoyment in helping blue-collar enterprises.
For more information on Paradigm Strategies, please
visit www.paradigmstrategies.com. For information on upcoming CMARA meetings, please visit www.cmaraweb.org.
Attention Central Massachusetts Repairers:
• Are you looking to better your position in the industry?
• Looking for relevant, timely education for you and your staff?
• Looking for a united voice to help fight for the issues affecting you?
Look to CMARA!
Consider membership in the Central Mass. Auto Rebuilders Association (CMARA).
With reasonable member rates and a number of current initiatives, CMARA is helping
make the industry a better place.
Visit www.cmaraweb.org or contact CMARA President Tom Ricci
at 978.562.5300 for more information
Educating the auto body rebuilding industry in best practices • Providing the public with ethical, competent craftsmen •
Sister association to AASP MA/RI
44 May 2010
Cover Story
continued from pg. 39
applied, and copies of data sheets
documenting how the as-applied values were
determined.
• The VOC actual content and VOC regulatory content
as applied, and copies of current manufacturer
specification sheets, product data sheets, material
safety data sheets, technical data sheets or air quality
data sheets documenting the as-applied value.
Additionally, shops may need to keep detailed purchase
records identifying the following:
• The coating type.
• Coating, coating component or cleaning solvent name.
• Volume purchased of the coating, coating component
and cleaning solvent.
A Word About Waterborne
Unsurprisingly, news of the impending VOC changes has
led many to believe that they must make the switch to waterborne paint technology. While the utilization of waterborne
technology is becoming increasingly common (and increasingly recommended) throughout the industry, there is no ele-
46 May 2010
ment of the proposed regulations that directly mandates its use
– a point made by AASP MA/RI Board member Michael
Coran (J&R Auto Body Supply, Framingham) during his January 12 presentation to the Central Massachusetts Auto Rebuilders Association (CMARA).
“First, contrary to what you may have heard, a date has
not yet been set for the state of Massachusetts - or any of the
New England states - to comply with the VOC regulations,"
Coran explained. "Second, a lot of people have been confusing the EPA regulation with the issue of VOC emissions and
compliance. The EPA is saying that we, as an industry, need to
lower the emissions. The best way to lower the emissions and
meet the standards [the EPA] has set forward is to change the
technology and the product we’re spraying...The VOC regulation nowhere states that you need to spray waterborne coatings; what it states is that you need to lower the emissions in
your shop – and every other shop in the country – to certain
levels."
For more information on the VOC rules (as well as training opportunities in your area), please visit www.epa.gov/ne.
Mass./Rhode Island
48 May 2010
2010 MEMBERSHIP APPLICATION
Mass./Rhode Island
As a member of the Alliance of Automotive Service Providers (AASP) of Massachusetts/Rhode Island, I will abide by the association’s bylaws and
code of ethics. I understand that membership in AASP of Massachusetts/Rhode Island is non-transferable, and I must remain current with my dues
in order to be a member in good standing. I understand that if I discontinue my membership that I must immediately cease using any association
promotions, logos or materials. Additionally, I understand that as part of my AASP of Massachusetts/Rhode Island membership, I will receive New
England Automotive Report, the official publication of AASP of Massachusetts/Rhode Island and other mailings.
*** PLEASE TYPE OR PRINT LEGIBLY ***
PERSONAL INFORMATION:
BUSINESS INFORMATION:
Mr.
Mrs.
Business Representative Name:
Ms.
__________________________________
Name ____________________________________________________
Business Name ______________________________________________
Nickname __________________________________________________
Street Address __________________________________________________________________________________________________________
Street
City
State
Zip
Mailing Address __________________________________________________________________________________________________________
Street
Phone Number (
City
)________________________________________ Fax Number (
State
Zip
) ______________________________________________
E-mail Address ____________________________________________ Web Site Address ________________________________________________
Enrolled By (Name and Address) ______________________________________________________________________________________________
PRIMARY DIVISION (check one)
Collision
Mechanical/Transmission
SECONDARY DIVISION (check one)
Collision
Mechanical/Transmission
LIST OTHER SPECIALTIES ____________________________________
________________________________________________________
What benefits motivated you to join AASP of Massachusetts/Rhode Island?
2010 MEMBERSHIP DUES
Annually
Total Due
$295.00
Check or Cash
Credit Card:
Visa
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Card Number ______________________________________________
Expiration Date ____________________________________________
________________________________________________________
Signature ________________________________________________
________________________________________________________
Date ____________________________________________________
Just like good tools and equipment, membership in AASP of Massachusetts/Rhode Island is a valuable investment. AASP of Massachusetts/Rhode Island works for you through such outstanding programs as: (1) management and technical training; (2) low-cost credit card processing; (3) discount
uniform rental; (4) a wide variety of other business services. Put AASP of Massachusetts/Rhode Island to work for you today.
COMPLETE THE MEMBERSHIP APPLICATION AND RETURN IT WITH PAYMENT TO AASP OF MASSACHUSETTS/RHODE ISLAND.
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464 Common St., #263 • Belmont, MA 02478
Phone: 617-484-0205 • Fax: 978-749-0687
email: pabdelmaseh@yahoo.com • Website: www.aaspmari.org
May 2010 49
50 May 2010
May 2010 51
On the Lift
continued from pg. 12
EPA and VOC regulations that may be
adopted in the future, and people will invest their money in industries that return
more than two percent. The largest contributor to change will be owners who
have not kept up with the changes in the
industry and will be forced to close.
Remember, the definition of insanity
is doing something the same way over and
over and expecting a different result. You
cannot change what you cannot measure;
otherwise, how would we judge improvement? That is why they keep so many
stats in sports.
You can bet that if your plane goes
down, none of your competitors will be
yelling at you to pull the chute. There is
no chute. Fly straight, do what has served
you and your customers best, be true to
yourself and your employees and fight the
good fight!
Mass./Rhode Island
52 May 2010
May 2010 53
N
E
W
E
N
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L
A
N
D
AUT M TIVE
Ad Index
Accudraft/SAIMA......................................4
Audi of Brookline ......................................54
Audi Group ................................................38
Bernardi Group ..........................................28-29
Best Chevrolet............................................IFC
BMW Group ..................................................40-41
BMW of Ridgefield ......................................51
Clark & White............................................50
Clay Chevrolet ......................................................OBC
Clay GM....................................................................43
Clay Hyundai ............................................11
Clay Nissan of Norwood............................13
Clay Subaru................................................52
Colonial Auto Group..................................31
Database Enhancement Gateway ..............33
DuPont ......................................................7
Empire Auto Parts ......................................52
Enterprise ..................................................12
Ford Group ................................................17
Future Cure ................................................26
Honda Group..............................................45
Hyundai Group ..........................................42
Inskip Mini/BMW......................................37
IRA Group..............................................................14-15
Jaffarian Toyota/Volvo ..............................25
Lexus of Northborough..............................8
Liberty Chevrolet ......................................23
Liberty Isuzu ..............................................46
Liberty Mazda............................................24
Long Automotive ......................................27
Mazda Group ............................................53
McLaughlin Chevrolet ..............................54
Mini Group ................................................22
Robertsons GMC Truck ............................50
Rotary Lift..................................................21
Saab Group ................................................47
SCRS..........................................................39
Sentry Group..............................................3
Subaru Group ............................................34-35
Toyota Group ............................................19
Toyota of Nashua ......................................9
VW Group..................................................48
Wagner Group ............................................IBC
Woburn Jaguar ..........................................36
54 May 2010
May 2010 55

May 2010 U.S.A. $5.95 www.grecopublishing.com

Transcription

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