101 portals/websites are rated 5-star

Transcription

i
MALAYSIA GOVERNMENT PORTALS & WEBSITES ASSESSMENT 2010
© Multimedia Development Corporation 2010
Unauthorised reproduction, lending, hiring, transmission or distribution of any data is
prohibited. The report and associated materials and any elements thereof must be treated like
any other copyrighted material.
Requests should be made to:
Senior Manager,
Telehealth & E-Government,
Multimedia Development Corporation Sdn. Bhd.,
2360 Persiaran APEC,
63000 Cyberjaya,
Selangor.
Tel: +603 8315 3211 Fax: +603 8318 8650
ii
TABLE OF CONTENTS
iii
Table of Content
Pages Number
Pages Number
Acknowledgement
v
8.0 Key Findings
46
Executive Summary
1
9.0 Way Forward and Recommendations
50
1.0 Introduction
3
10.0 Conclusion
52
2.0 Objectives
5
11.0 Appendices
54
3.0 Scope of Study
7
Appendix 1 : Criteria of Assessment
55
3.1 Assessment
8
Appendix 2 : NSL Portals/Websites
61
3.2 Best Practices
9
Appendix 3 : Newly-Listed Websites
62
10
Appendix 4 : Wrong URL
63
4.1 Assessment
11
Appendix 5 : Overall Ranking
65
4.2 Best Practices
12
4.0 Methodology
4.2.1 The 2010 Waseda University World E-Government Ranking
13
4.2.2 United Nations E-Government Survey 2010
15
5.0 Assessment : Group Rankings
5.1 Overall Top 10
18
20
Acronyms and Abbreviations
116
Figures
5.1.1 Ministry of Housing and Local Government
22
Figure 1 : Star rating comparison for year 2005, 2006, 2007 & 2009
6
5.1.2 Attorney General Chambers
23
Figure 2 : E-Government Ranking
12
5.1.3 Local Government Department
24
5.1.4 Ministry of Finance, Malaysia
25
Figure 3 : Comparison of Inaccessible Portals and Websites in 2010, 2009 and
2007
19
5.1.5 MAMPU
26
Figure 4 : Ministry of Housing and Local Government Portal
22
Figure 5 : Attorney General Chambers Portal
23
Figure 6 : Local Government Department Portal
24
Figure 7 : Ministry of Finance Portal
25
Figure 8 : MAMPU Website
26
Figure 9 : Score Distribution for Citizen Interaction Pillar
39
Figure 10 : Score Distribution for Citizen Insight Generation Pillar
40
Figure 11 : Score Distribution for Citizen Services
40
Figure 12 : Score Distribution for Citizen Support
41
Figure 13 : Score Distribution for Content Management
41
Figure 14 : Star Rating Comparison for 2010, 2009, 2007, 2006 & 2005
44
5.2 Ministry
27
5.3 State
29
5.4 Local Authority
30
5.5 University
32
5.6 Managed Portal Services (MPS)
33
5.7 Flagship Coordination Committee (FCC) Members
35
5.8 TH&EG Flagship Applications
37
6.0 Pillars
38
6.1 Citizen Interaction
39
6.2 Citizen Insight Generation
40
6.3 Citizen Services
40
6.4 Citizen Support
41
6.5 Content Management
41
7.0 Assessment : Star Rating
42
iv
TABLE OF CONTENTS
v
Tables
Pages Number
Table 1
: Breakdown number of portals and websites
8
Table 2
: MGPWA 2010 Assessment Structure
11
Table 3
: National Portal Ranking by Waseda University
13
Table 4
: e-Participation Ranking
14
Table 5
: Malaysia progress in E-Government Ranking
15
Table 6
: Malaysia Progress in E-Government Survey by UNPAN
15
Table 7
: Comparison of Emerging Online Presence and MGPWA Set of
Criteria
16
Table 8
: Segregation of the Inaccessible Portals and Websites 2010
19
Table 9
: Overall Ranking - Top 10 Rank & Score Comparison (Year 2010 vs.
2009)
21
Table 10 : Ministry Ranking - Rank & Score Comparison (Year 2010 vs. 2009)
28
Table 11 : State Ranking – Rank & Score Comparison (Year 2010 vs. 2009)
29
Table 12 : Local Authority Ranking-Top 10 Rank & Score Comparison (Yr 2010
vs 2009)
31
Table 13 : University Ranking - Rank & Score Comparison (Year 2010 vs. 2009)
32
Table 14 : MPS Ranking – Top 10 Rank & Score Comparison (Year 2010 vs.
2009)
35
Table 15 : FCC Member Ranking - Rank and Score Comparison (Year 2010 vs.
2009)
36
Table 16 : TH & EG Flagship Application-Rank & Score Comparison (Yr 2010 vs.
2009)
37
Table 17 : Marks Allocation According to Pillars
39
Table 18 : Star Rating
43
Table 19 : Star Rating Segregation of MGPWA 2010
43
ACKNOWLEDGEMENT
The Malaysia Government Portals and Websites Assessment (MGPWA) project would have
been impossible without the support of many agencies. Multimedia Development Corporation
(MDeC) wishes to express gratitude to participating Technical Working Group (TWG) members
that are, Malaysian Administrative Modernisation and Management Planning Unit (MAMPU),
Ministry of Science, Technology and Innovation (MOSTI), Public Service Department of
Malaysia (PSD) and Economic Planning Unit (EPU) for providing the knowledge, assistance
and support throughout the duration of the assessment.
1
EXECUTIVE SUMMARY
2
Executive Summary
This year denotes the fifth assessment of
Malaysia Government Portals and Websites
Assessment (MGPWA) by Multimedia
Development Corporation (MDeC). It started
in year 2005. The study serves to be one of
the guides to improve Malaysia Government
service delivery through portals and websites.
The various portals and websites were
evaluated against the preset criteria and
ranked accordingly from 1 to 5-star rating.
In this way, having known their respective
ranks, the agencies can strategise and target
to improve the ranking for the following year
of assessment.
From the assessment which incorporated about
80% of the criteria undertaken by BU/BI, 101
portals/websites are rated 5-star. This number
has increased tremendously to 9.58% and
4-star has improved to 20.87%. Nevertheless,
it was noted that the biggest number of portals/
websites are rated 2-star.
these, agencies must be aware that citizens
appreciate transparencies, security, userfriendliness and responsiveness for them to
return for more Government information and
online services.
myGov portal was also found to be more
streamlined. It is the aim of this assessment
that Government agencies to continuously
update their respective URLs on myGov to
reduce the number of inaccessibility. There
are still 91 inaccessible portals/websites.
All in all, Government portals and websites
must genuinely adhere to guidelines of a
good website and respond well to providing
citizens’ needs via the portals/websites. This
will encourage their returns and will, by leap
The noteworthy finding of MGPWA 2010 is and bounds, improve Malaysia ranking of the
the number of portals and websites obtaining E-Government internationally.
3-star and above has increased to 61.57%, as
compared to 49.35% in 2009. This significant
increase is mainly due to the directive by YBhg.
Tan Sri Chief Secretary to the Government of
Malaysia for more agencies to obtain 5-star
rating and making Government online services
more prominent on their respective websites.
A total of 1,145 Government portals and
websites nationwide were assessed and the
report is inclusive of Assessment and Best
Practices. The Technical Working Group
(TWG) was established with the goal to assist
and validate the assessment. New criteria
were added or replaced to further enhance
the existing set of criteria.
Malaysia’s performance in the international
ranking had been good and steadily
progressing. In the past, there was global
E-Government ranking conducted by Brown
University (BU) or Brookings Institution
(BI). Malaysia has attained an astounding
accelerated rating of 11th position in year
2008. However, they have not conducted any
assessment for year 2009 and 2010. In an
assessment by United Nation, Malaysia has
increased its ranking to 32nd place from 34th
place in their E-Government Survey 2010. In
another assessment by Waseda University,
Malaysia has somehow dropped to 24th place.
To improve this result, Government portals
and websites must concentrate on National
portal and e-Participation indicators.
Under the Ministry group ranking Ministry of
Housing and Local Government, Ministry of
Finance and Ministry of Human Resources
are the top 3 with 8 other Ministries attaining
5-star rating, 13 4-star and 1 3-star. Sarawak
topped the State group ranking, followed by
Johor, Selangor and Kelantan. Meanwhile,
Local Authority group ranking displayed 55
portals/websites in its top 10 with Taiping
Municipal Council at number one. In the
University group ranking, two portals/websites
obtained 5-star for the first time. Managed
Portal Services (MPS) does well with 70 5-star,
65 4-star and 17 3-star. There is no 2-star and
1-star in the group ranking. myGovernment
topped Telehealth & E-Government Flagship
Applications.
“101 portals/websites are
rated 5-star”
Overall Top 10 achievers for MGPWA 2010
consist of all 5-star portals and websites.
Ministry of Housing and Local Government
topped the rank, followed by Attorney General
Chambers and two agencies that are Ministry
of Finance and Malaysian Administrative
Modernisation and Management Planning
Unit at 3rd place. From the overall rankings,
eight groups of rankings were derived.
There was also clear evidence of more online
services made available on the website. Thus,
alignment of online services and avenues for
citizens to voice their opinion is a necessity as
it is a win-win situation to both Government
and citizens. This can be done by incorporating
the cutting-edge technology into the portals/
websites like using web 2.0. The same tools
are widely used to allow and encourage the
participation of citizen too. Many agencies
have taken into account the importance
of being transparent, to earn users’ selfconfidence to perform online transaction and
to simplify user experience.
Percentage of responsiveness of Government
agencies towards their portals/websites users
has also increased to 14.32%. Despite all
The
Government
will
intensify existing government
transformation initiatives under
various agencies.
The Government will continue
to enhance productivity to
ensure delivery happens with
minimum resources.
Goverment Transformation Programme
(GTP) The Roadmap
Prime Minister’s Department
4
1.0 Introduction
The Malaysia Government Portals and Websites Assessment
(MGPWA) 2010 is carried out to aid the Government agencies in
enhancing their portals and websites that will benefit everyone,
particularly the citizens.
Through a good website, Government can
further enhance their service delivery by
offering online services. Many Government
agencies provide at least one online service.
For feedback responses, agencies are expected
to respond to the queries within the suggested
three working days.
MGPWA 2010 involves the assessment of
portals and websites based on preset criteria
and then they were ranked accordingly out
of 100 points. In order to benchmark the best
practices of Government portals and websites
around the world, two international reports
have been analysed.
With the set of criteria that is almost comparable
to Brookings Institution studies, it is hoped
that these portals and websites will eventually
help to boost Malaysia ranking in the studies
carried out by international bodies.
1.0 INTRODUCTION
Assessing 1,145 portals and websites listed in
myGovernment, it was noted that the number
of 5-star portals and websites have increased
remarkably this year.
After a slow and steady progress of agencies
obtaining 5-star within the last 5 years, the
leadership of Government had made numerous
calls to further accelerate achievers for 5-star
rating. Various workshops, presentations
and one-to-one consultation sessions were
organized by central and representatives of
coordinating agencies at Federal and State
levels. This includes sessions for agencies
under MPS. The result of MGPWA 2010
demonstrates the evolvement of Malaysia
Government agencies towards providing good
portals and websites to its users.
“...much has been done in the past by the Government and its
agencies, these need to be propagated to the members of the
agencies and the citizens.”
YBhg Datuk Badlisham Ghazali
CEO of MDeC
Community-Industry Commitee for Flaagships (CICF) Meeting
6
2.0 Objectives
“Whatever can be done online, must be done online. We should
head in that direction to increase productivity”
YBhg Tan Sri Mohd Sidek b. Hj. Hassan
The Chief Secretary for the Government of Malaysia
The main objective of MGPWA is to encourage and attain 5-star rating. MAMPU and MDeC
agencies to have interactive, updated portals/ have been following-suit the instruction,
websites and providing more online services. conducting more awareness and briefing
sessions nationwide. It was also aimed that the
After 5 years of undertaking the assessment number of 2-star and below must be gradually
and with firm leadership from YBhg Tan Sri eliminated. Figure below illustrated the aimed
Chief Secretary to the Government of Malaysia star-rating.
himself, more agencies are expected to excel
1-STAR
4.73%
15.68%
2-STAR
7.15%
5-STAR
2.0 OBJECTIVES
40.21%
39.16%
3-STAR
4-STAR
30.42%
1.06%
1.94%
8.08%
15.03%
51.58%
52.61%
45.92%
36.79%
32.65%
16.05%
Objectives :
To increase number of
3-star and above
0%
0%
0.29%
0.65%
2005
2006
2007
2009
Figure 1 : Star rating comparison for year 2005, 2006, 2007 & 2009
Other than providing more online services, Web 2.0 tools are some of the examples that
new channels must be taken into account to promise the efficiency of services.
gain citizens participation. Mobile web, SMS,
8
3.0 Scope of Study
The assessment comprises of two sections – Federal category and 683 falls under State
Assessment and Best Practices. Online Services category.
Assessment, which was previously conducted
separately, is seamlessly incorporated in the
Assessment.
Under the Telehealth & E-Government
Flagship Applications category, 6 portals/
3.1 Assessment
websites were assessed, namely ePerolehan,
e-syariah, HRMIS, JobsMalaysia, myGov and
The number of portals and websites involved MyHealth. An additional 2 portals/websites
has been derived from the list on Government were assessed based on request made by the
Machinery of myGovernment portal. In respective agencies. The breakdown of the
total, there are 1,145 Government portals total portals/websites assessed is as per Table
and websites listed, whereby 454 falls under 1.
CATEGORY
2010
2009
2007
2006
2005
Federal
454
448
442
419
321
State
683
714
681
628
578
Telehealth &
E- Government
Flagship
Applications
6
6
6
7
MyHealth*
4
4
myGov, eKL,
PMR &
Khazanah
Nasional*
1
Pusat
Maklumat
Rakyat (PMR)*
NIL
1,133
1,055
903
8
Others
3.0 SCOPE OF STUDY
2
PMR,
Khazanah
Nasional
myGov, eKL, OSC,
ePBT, UPU,
PEMUDAH,
I Cerve U, BLESS
2
PMR, Khazanah
Nasional*
14
MPS
TOTAL
1,145
1,192
Table 1 : Breakdown number of portals and websites
Based on previous assessments there were
numerous inaccessible (N/A) portals/websites.
Agencies were then urged to streamline
their links to myGov portal. This results in
the decrease of 47 portals/websites assessed
compared to last year. The elimination of
central portals from the exercise is also
reflected in the decrease total.
9
SCOPE OF STUDY
3.2 Best Practices
Under best practices, MGPWA 2010 analysed
rankings from two organizations namely United
Nation E-Government Survey 2010 and the
2010 Waseda University World e-Government
Ranking. Brookings Institution has yet to
produce any report on the E-Government
since 2008.
This exercise is carried out so that Government
agencies are to be able to compare and adopt
the standard criteria and best practices of a
good portal/website to the citizens.
4.0 METHODOLOGY
The collaboration of EPU and MDeC in “Bengkel Pengurusan Laman Web/Portal di Bawah
Projek Managed Portal Services (MPS)” in 2009
11
METHODOLOGY
12
4.0 Methodology
MGPWA
Assessment
Best Practices
Develop a set of
criteria based on global
best practices
Retine the definition
of each criteria
MAMPU, MOSTI, JPA
EPU & MDeC - (TWG)
• Assess and analyze findings
• Gaps analysis
• Put forward recommendations
Presentation to
Stakeholders & produce
report
Assessment result will be ranked
accordingly
Portals and websites were then ranked
accordingly in the Overall Ranking. From
there, eight groups of rankings are derived
namely:a) Overall Top 10
b) Ministry
c) State
d) Local Authority
e) University
f) MPS
g) FCC Members
h) TH&EG Flagship Applications
4.2 Best Practices
MGPWA
analysed
the
worldwide
E-Government
studies
conducted
by
international bodies namely UNPAN,
Brookings Institution, Waseda University,
Accenture and World Economic Forum.
Table below depicts Malaysia’s progress in all
of the studies, from 2002 until 2010. This year,
Malaysia has improved its ranking to 32nd
place in UNPAN and somewhat declined in
Waseda University’s studies to 24th place. To
Upon the completion of the assessment, TWG date, the rest of the bodies have yet to produce
are convened for the final meeting. They were any report. Due to that, only two reports will
presented with the findings and rankings. be analysed.
The final stage is publishing of the report
and distribution to all Government agencies
involved.
Table 2 : MGPWA 2010 Assessment Structure
The assessment structure of MGPWA 2010 is as per Table 2, above.
Before the assessment is conducted, the
Technical Working Group (TWG) convened
to discuss the year’s adopted criteria for
the Assessment. The group consists of four
Government agencies namely MAMPU,
MOSTI, Public Service Department and EPU
with MDeC as the secretariat.
4.1 Assessment
The 1,145 Government portals and websites
were assessed using a set of criteria, which were
outlined based on the global best practices.
With the advices and assistances from the TWG,
refinements were incorporated to the criteria.
New criteria, basically Achievement of Client’s
Charter, Use of Session, E-Payment Channels,
Digital Signature and Number of Transaction
for Online Services, were added this year for
enhancement. For further information on the
criteria, please refer Appendix 1.
Some changes were also made to existing
criteria. It was agreeable that phone numbers
made available on the portals and websites
are to be called up to ensure its correctness.
Also, agencies must provide the timelines
taken to respond to users and to provide autonotification in their feedback forms.
YEAR
2002
59/190
21/198
N/A
20/23
N/A
2003
43/191
8/198
N/A
18/22
N/A
2004
42/191
83/198
N/A
17/22
N/A
2005
43/191
157/198
9/23
19/22
N/A
2006
N/A
36/198
14/32
Citizens’ Trust
Survey
(2006-2007)
2007
N/A
25/198
15/32
14/22
(2007-2008)
2008
34/192
11/198
18/34
N/A
2009
N/A
N/A
22/34
N/A
(2009-2010)
2010
32/192
N/A
24/40
N/A
N/A
Figure 2 : E-Government Ranking
19/122
21/131
21/130
(2008-2009)
24/133
13
METHODOLOGY
14
4.2.1 The 2010 Waseda University World E-Government Ranking
In the recent World e-Government Ranking
by Waseda, 20 countries were analysed as
compared to only 34 countries previously.
To improve the quality of life and sustainable
community development, seven major
indicators were observed:1) Management optimization;
2) Required interface-functioning applications;
3) National portal;
4) e-Government promotion;
5) CIO in Government;
6) Network preparedness; and
7) e-Participation.
However, the indicators that are most
associated with MGPWA are National portal
and e-Participation.
National portal is the entry point access
e-Government services or best known as the
main gateway to e-Government. In Malaysia’s
case it is the myGovernment portal. According
to the report, majority of the countries surveyed
have obtained a certain level of technical
sophistication. They observed four subindicators – Navigation, Interactivity, Interface
and Technical.
As for e-Participation, there are 3 subindicators. They are Information, Mechanisms
and Consultation.
2010
Rank Country
2009
Rank Country
The main trend identified for e-Participation is
the increase of Government 2.0, which is the
usage of Web 2.0 in e-Government practices.
Good examples can be observed in Australia,
UK and USA.
1
USA
1
Singapore
2
UK
2
USA
3
Singapore
3
Korea
4
Canada
4
Malaysia
4
Sweden
5
Sweden
1
Australia
6
Estonia
6
Canada
1
UK
6
Japan
7
Finland
1
USA
8
Finland
8
Hong Kong
4
Denmark
9
South Africa
9
UK
5
Germany
10
Germany
10
Taiwan
6
Philippines
6
New Zealand
6
Estonia
9
Singapore
9
Netherlands
9
Kazakhstan
9
Italy
9
Hong Kong
9
France
9
Canada
Table 3 : National Portal Ranking by Waseda
University
As in the table above, it can be observed that
Malaysia attained its position in the Top 10
last year but not this year. There are also eight
distinct group rankings distributed among the
top 10 countries. According to the report, this
is probably due to the continuous refinement
of indicators and sub-indicators every year to
detect subtle improvements as well as the new
technological developments.
From the assessment, it was noted that one
of the main trends of National portal is the Although Malaysia has not been able to garner
Web 2.0 usage to reach out to citizens such as the Top 10 ranking of National portal, myGov
Wikipedia, Facebook, Youtube and Twitter.
was noted to offer Facebook and Twitter to
its users. A flickr icon found in the portal,
National portal of USA (usa.gov) has also conversely was not provided with a hyperlink
continued to dominate this indicator for two to its respective flickr page. For the convenience
consecutive years. One of the reason that of users, they can also subscribe to the RSS for
contributes to this is the availability of various the latest news, events, Government tender
web 2.0 tools in the portal i.e. blogs, video and its result and job vacancies.
sharing, photo sharing, podcasting, social
networking sites, syndicated web feeds, social
bookmarks, and microblogging.
Rank Country
Table 4 : e-Participation Ranking
The one-to-one consultation sessions given to the government agencies
15
METHODOLOGY
16
All in all, Malaysia’s position in World
E-Government Ranking has been decreasing
since the second year of the assessment.
Declining in ranking, the Government portals
and websites can make a change by focusing
on these two indicators. Currently Singapore
is the only South Eastern Asia country in both
indicators.
Year
2005
2006
2007
2008
2009
2010
Ranking
9/23
14/32
15/32
18/34
22/34
24/40
Score
0.925
(index)
N/A
53.41
49.4
63.38
63.5
Table 5 : Malaysia progress in E-Government Ranking
Malaysia Government portals and websites can
play a role in improving service delivery for
the Government. As a start, the usage of social
networking and Web 2.0 on portals /websites
must display active and show increase of use
to gain participation from the users, especially
the citizens.
4.2.2 United Nations E-Government Survey 2010
The goal of the 2010 survey is to provide a
comparative assessment of 192 UN Member
State in the use of e-Government and ICTs for
the delivery of public services. The report is
segregated into two sections. Part 1 focuses
on ways that e-Government can be leveraged
to mitigate the effect of the financial and
economic crisis on development while Part
2 is on the state of e-Government around the
world.
The latter part of E-Government Survey 2010
focuses on the world e-Government ranking,
citizen empowerment and inclusion and
measuring e-Government.
A survey of 95 questions was created to focus on
the utilization of websites in delivering public
services and expanding citizens’ participation.
The survey looked at the presence of specific
characteristics and functionalities of both
national and ministries websites.
The index of world e-Government ranking is
made from three components which are online
service, telecommunication infrastructure and
human capital. Malaysia has obtained 32nd
place, which indicates the increase in ranking
and index. This can be observed in the table
below.
Year
2002
2003
2004
2005
2008
2010
Ranking
59/190
43/191
42/191
43/191
34/192
32/192
Index
N/A
0.524
0.5409
0.5706
0.6063
0.6101
Table 6 : Malaysia Progress in E-Government Survey by UNPAN
The four stages in online service component was probably made possible due to the similar
are Stage 1 (emerging), State 2 (enhanced), criteria implemented in MGPWA. Below are
Stage 3 (transactional) and Stage 4 (connected). the comparison made:In Stage 1, Malaysia earned 51 points. This
No.
E-Government Survey
MGPWA
1
What’s New
Email Updates/Broadcast
2
FAQ
FAQ
3
Archived information
Publications/Database
4
Sitemap
Navigation support
5
Links between national home pages and Link to other sites, Link to myGov
ministries/departments of finance, education, health, labour and social welfare
6
Links between national home page and
public sector services
Link to other sites, Link to myGov
7
Capability to download static form
-
8
More than one language
Multilanguage
9
RSS feeds
RSS
10
Audio and video
Audio/Video
11
Supported WAP/GPRS site
Mobile Web
12
Alert services to mobile phone
SMS
13
Payment through mobile phone
-
14
Online payment via websites
E-Payment
Table 7 : Comparison of Emerging Online Presence and MGPWA Set of Criteria
In enhanced online presence, Malaysia obtained has somehow affected Malaysia
obtained 73 points. However, it was not good improvement in e-participation ranking.
defined in the report the characteristics that
Connected presence/connected services,
are observed for this particular stage.
on the other hand, looks at single signAs for transactional services or Stage 3, UNPAN on, electronic identity management and
focused on the online transactions, online authentication, one-stop shop, information in
form, applications for Government benefits machine readable format and interaction with
and acknowledgement receipt. 55 points were Head of State.
obtained by Malaysia. In MGPWA, 73.28% With the 20 points, Malaysia gained 16th
of portals and websites assessed attained place in the online services ranking, with a
score for online services. Although online total point of 199 or 49%.
transaction is a subset of the online services,
we can conclude that the high percentage
17
METHODOLOGY
Another index being looked at is E-Participation,
or known as online services that opens up
channel for online participation. Combining
three different stages – E-information,
E-consultation and E-decision making, this
year notes Malaysia’s progress of being listed
in the top 20 countries at 12th place with an
index of 0.6571, as compared to 41st place in
year 2008.
In order to perform well in the 2012
E-Government Survey, Malaysia Government
portals and websites must consider delivering
online services that tailored to the need
of public and also the variety channels of
e-participation to gain their trust. A good
example to follow is South Korea that obtained
1st place in E-Government Development
Index and E-Participation Index.
The E-information includes site provides
information
about
inclusiveness
in
e-Government, sites provides information
about e-participation, citizen charter or
service level statement, facility for citizen
feedback and information about employment
opportunities. It is noteworthy that in MGPWA,
the Client’s Charter and different channels for
users has been part of the criteria since its first
year of assessment.
Online polls, online survey or feedback forms,
chat rooms or instant messaging, blogs, and
list services or newsgroups are interactive
tools considered under E-consultation. One
of the findings from MGPWA 2010 is the
compliance of 48.6% portals and websites to
provide feedback form as an outlet to enquire
on the website functionality and usage
experienced by a visitor.
In the E-decision making, UNPAN analysed
the existence of online discussion forums,
archive of past discussion forums, Government
officials respond to citizen input, Government
officials moderate e-consultations, online
petitions and online voting.
5.0 ASSESSMENT : GROUP RANKINGS
ASSESSMENT : GROUP RANKINGS
19
20
5.0 Assessment : Group Rankings
5.1 Overall Top 10
From the total of 1,145 portals and websites however, were inaccessible with a total of 91
assessed in MGPWA 2010, only 1,054 portals portals and websites. This depicts the decrease
and websites were accessible. The remainder, of 20.18%. Last year was 114 sites.
0
%
0
%
0
%
19.8 12.1 6.6 1.1 4.4 3.3
Percentage
%
%
% % % %
25
1
17
5
Total
0
Miscellaneous
0
NSL
0
Link is broken
3
4
Wrong URL
No results
2010
Displays FTP directory
1
Firewall error
Object not found
6
Forbidden to access
Under construction
11
18
No URL at myGov
Page cannot be found
Page cannot be
displayed
Issues
Year
No.
91
27.5 1.1 18.7 5.5 100
%
%
%
% %
Table 8 : Segregation of the Inaccessible Portals and Websites 2010
The “Firewall Error”, “Displays FTP directory”
and “No results” errors were not found this
year. However, the biggest number of portals/
websites came from the wrong URL category
with 27.5%. The number has increased to
25 from 24 last year. This may be due the
outdated and incorrect URL. The second
biggest contribution came from “Page cannot
be displayed” error with 18 portals/websites.
With 19.8%, the number has also increased
from 10 portals/websites last year. The biggest
decrement can be seen under No URL at
myGov, with 15 portals/websites. On the other
hand, the biggest increment is depicted in
“Page cannot be displayed” and “Page cannot
be found” error each with 8 portals/websites.
30
25
25
18
20
6
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ot
ed
ay
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17
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19
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15
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26
24
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br
2010
5
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2009
2007
Figure 3 : Comparison of Inaccessible Portals and Websites in 2010, 2009 and 2007
From 1,145 portals and websites, 56 portals and websites has managed to be in the Overall Top
10 ranking. Table 9 shows the details of the ranking.
Agency Name
2010
2009
Rank
Score
Rank
Score
1
94
3
80
Attorney General Chambers
2
90
7
74
Local Government Department
2
90
7
74
Ministry of Finance, Malaysia
3
89
1
84
Malaysian Administrative Modernisation and
Management Planning Unit (MAMPU)
3
89
3
80
Ministry of Human Resources
4
88
4
78
Rubber Industry Small Holders Development
Authority (RISDA)
4
88
8
73
Sarawak
4
88
6
75
Taiping Municipal Council
4
88
28
53
Johor
5
87
23
58
National Archive of Malaysia
5
87
15
66
City Council of Johor Bahru
6
86
8
73
Kelantan
6
86
49
32
Ministry of Information, Communication and Culture
6
86
4
78
Penang State Secretariat Office
6
86
5
76
Selangor
6
86
3
80
Ketereh District Council
7
85
17
64
Kota Bharu District and Land Office
7
85
41
40
Ministry of Education
7
85
6
75
National Art Gallery
7
85
13
68
South East Johore Development Authority
7
85
26
55
Tumpat District Council
7
85
18
63
Gerik District Council
8
84
8
73
Ipoh City Council
8
84
23
58
Kuantan Municipal Council
8
84
34
47
Melaka
8
84
27
54
Ministry of Agriculture and Agro-Based Industry
8
84
7
74
Municipal Council of Johor Bahru Tengah
8
84
16
65
21
Agency Name
2010
2009
Rank
Score
Rank
Score
Sepang Municipal Council
8
84
13
68
Council of Trust for the Bumiputera (MARA)
9
83
27
54
District Council of Kota Tinggi
9
83
20
61
Economic Planning Unit (EPU)
9
83
21
60
Human Resources Development Fund (HRDF)
9
83
19
62
Kelantan Islamic Foundation
9
83
55
26
Kota Bharu Municipal Council
9
83
16
65
Kuala Kangsar Municipal Council
9
83
24
57
Ministry of Women, Family and Community
Development
9
83
22
59
National Craft Institute
9
83
X
X
Shah Alam City Council
9
83
16
65
Teluk Intan Municipal Council
9
83
28
53
Batu Gajah District Council
10
82
16
65
Contractor Services Centre
10
82
46
35
Cooperative College of Malaysia
10
82
10
71
Development Authority of Kelantan Selatan
(KESEDAR)
10
82
23
58
District Council of Marang
10
82
17
64
Hulu Terengganu District Council
10
82
22
59
Jasin Municipal Council
10
82
28
53
Kajang Municipal Council
10
82
20
61
Labuan Corporation
10
82
22
59
National Arts Culture and Heritage Academy
10
82
48
33
Perbadanan Putrajaya
10
82
25
56
Petaling Jaya City Council
10
82
7
74
Public Service Department
10
82
11
70
Tanjong Malim District Council
10
82
28
53
Tapah District Council
10
82
28
53
Universiti Pendidikan Sultan Idris (UPSI)
10
82
14
67
Table 9 : Overall Ranking - Top 10 Rank & Score Comparison (Year 2010 vs. 2009)
22
There is a 36.6% increased of portals/websites For the entire overall ranking, please refer
in the 5-star rating. For the first time, all top Appendix 5.
ten are 5-star rating, ranging from score of 94
to 82. This positive progress is a combination
of 26 Federal and 30 State portals/websites, of
which 7 are ministries portals/websites.
Comparisons were made to previous
assessment as per table 9 where 4 portals/
websites were previously 5-star, 29 portals/
websites were 4-star, 18 portals/websites
were 3-star and 4 portals/websites were 2-star.
1 portal/website which was new is National
Craft Institute.
From the comparison, a few portals/websites
were found to be tremendously improved. They
are Kelantan Islamic Foundation, Kelantan,
National Arts Culture and Heritage Academy,
Contractor Services Centre and Kota Bharu
District and Land Office.
The award presentation to all the 5-star winners
during the Seminar of Government Online
Services: Leading Practices for Change 2009.
5.1.1 Ministry of Housing and Local Government
has yet again managed to secure the first
position for the second time. The first time was
in MGPWA 2007. With a score of 94 points,
to date this was the highest score obtained
by any Government Portals and Websites in
Malaysia.
Figure 4 : Ministry of Housing and Local
Government Portal
The portal is among the few to fulfill the
Priority 1 of W3C Disability Accessibility, with
zero error. Also, user has the ability to change
the font size and colour and the contrast of the
portal. They have also gone the extra mile to
offer the personalization of background theme
according to user’s preference.
One significant improvement observed was
the transformation of the website to a portal.
This is in line with a range of online services
offered, catering the different users. They
23
24
can participate in the poll and utilise Sistem
Aduan Dan Maklumbalas, Skim Pinjaman
Perumahan (SPP), Tribunal Tuntutan Pembeli
Rumah (TTPR), Sistem Pendaftaran Terbuka
(SPT), Permohonan Pembaharuan Permit
Iklan dan Jualan Pemaju Perumahan, Laporan
Kemajuan Projek Perumahan 7F, Permohonan
Pendaftaran Pemaju and eMAPS. Apart from
that, the portal offers intranet services to its
KPKT staff.
Among the top 3 portals/website, this was the
fastest one to load by taking duration of 2.06
second. Portal also provides a Web 2.0 tool to
include users’ participation. In this case, they
are offering the AGC blog. Another interesting
feature that can be found is the W3C button
at the bottom right of the portal. It offers
convenience to users due to its easy-access
characteristic.
Offering a more organised and user-friendly
portal this year, it also provides its users with
Web 2.0 tools mainly Twitter and podcast,
replacing the existing MyKPKT. It was also
noted that the podcast is functioning well this
year.
Similar to champion, this portal has a variety
of online services offered to both public
and its own staff. To facilitate users for the
online services using MyID, this is highlighted
with MyID icon. Thus, with the existence of
icons, identification can be done easily and
efficiently.
5.1.3 Local Government Department
For the convenience purposes, the information
is personalised according to four target
audiences – Public, Private, Government and
MHLG.
Chief Secretary to the Government of Malaysia,
presenting the 5-star portals and websites
award to Secretary General of Ministry of
Housing and Local Government, YBhg. Dato’
For people on the go, the mobile version is Ahmad Bin Hj. Kabit. Present during the 2009
made available. SMS can also be used to lodge seminar is YBhg Datuk Badlisham Ghazali,
complaints.
CEO of MDeC.
Sharing the same second place spot with
Attorney General Chamber is the Local
Government Department portal. With scores
of 90 points, the portal is following the trend
of offering one of the Web 2.0 tools, namely
Facebook.
The agency has also eliminated broken links
within its portal and delivered faster loading
time of less than 10 seconds.
Apart from the special features of theme
changing, Local Government Department
portal offers many services ranging from poll,
It was evident to see that the portal is revolving status checking, lodging complaints and up
around the fulfillment of user-friendliness. to registration. They also took into account in
Website personalization is included whereby providing intranet services for the convenience
information is categorised according to Local of their staffs.
Authorities/State Secretariat, Government
Agencies and Rakyat.
5.1.2 Attorney General Chambers
Propelling themselves at second place is the
Attorney General Chambers (AGC) with 90
points. With an improvement of 16 points,
the portal significant improvement is its
personalization of general information, online
services and civil & law. Such personalization
simplifies one’s experience when using the
portal.
Figure 5 : Attorney General Chambers Portal
Figure 6 : Local Government Department Portal
25
26
website. Users can now follow the agency
through two different channels, mainly
Among the top 3 portals/websites, MAMPU Facebook and Twitter. As for multimedia, they
website is the only one that offers the 3rd use flickr and Youtube for photo and video
language. This can be done using the online management, respectively.
translator that is available on the Internet.
In term of improvement, the website is now
Sharing the position with Ministry of Finance, taking less than 10 seconds to load, which is
MAMPU also utilise the Web 2.0 tools in the faster as compared to last year.
5.1.4 Ministry of Finance, Malaysia
The portal also provides many services to
the users. To name, they have poll, status
Obtaining third place with 89 points is Ministry checking services and lodging complaints.
of Finance portal. In terms of providing Web Intranet services, meanwhile, are provided to
2.0 tools, they are of the same standard with their staffs.
the rest of top 3 portals/websites. The portal
offers Facebook, Twitter and MOFTube, as There was also clear evidence of convenience
compared to only satellite map last year. improvement whereby the portal offers
Another special feature worth mentioning is remember me feature, website personalization
tag cloud, which is a good use for information and usage of sessions.
seeking.
5.1.5 MAMPU
Figure 7 : Ministry of Finance Portal
Figure 8 : MAMPU Website
Chief Secretary to the Government of
Malaysia, YBhg Tan Sri Mohd Sidek b. Hj.
Hassan presenting the 5-star portals and
websites award to Deputy Secretary General
(Management) of Ministry of Finance, YBhg
Dato’ Zalekha bt. Hassan last year. Looking
over is YBhg Datuk Badlisham Ghazali, CEO
of MDeC.
award to Deputy Director General (ICT) of
MAMPU, YBhg Dato’ Dr. Nor Aliah bt. Mohd
Zahri last year. Looking over is YBhg Datuk
Badlisham Ghazali, CEO of MDeC.
27
28
This year’s ranking is topped by Ministry of
Housing and Local Government, a position
The ministry group ranking consists of 25 they were at in MGPWA 2007. This is followed
ministries portals/websites, ranging from score by Ministry of Finance, which was last year’s
of 94 to 47. This means that the ranking has a number 1 and Ministry of Human Resources.
combination of 5-star, 4-star and 3 star rating.
It was noted that Prime Minister’s Office Consisting of 11 5-star portals/websites, 13
position is replaced with Prime Minister’s 4-star and 1 3-star portals/websites, the highest
Department this year, which is a new website improvement is by 5-star, from only 2 portals/
websites last year.
in MGPWA 2010.
5.2 Ministry
2010
Rank Agency Name
2009
Rank
Score
Rank
Score
15
Ministry of Energy, Green Technology and Water
21
71
13
68
16
Ministry of Home Affairs
25
67
29
52
16
Ministry of International Trade and Industry (MITI),
Malaysia
25
67
8
73
17
Ministry of Natural Resources and Environment
26
66
17
64
18
Ministry of Transport, Malaysia
30
62
18
63
19
Prime Minister's Department
45
47
X
X
Table 10 : Ministry Ranking - Rank & Score Comparison (Year 2010 vs. 2009)
Rank Agency Name
2010
2009
Rank
Score
Rank
Score
1
1
94
3
80
2
3
89
1
84
3
4
88
4
78
4
Ministry of Information, Communication and Culture
6
86
4
78
5
7
85
6
75
6
8
84
7
74
7
Ministry of Women, Family and Community
Development
9
83
22
59
8
Ministry of Health, Malaysia
12
80
12
69
8
Ministry of Rural and Regional Development,
Malaysia
12
80
8
73
8
Ministry of Science, Technology and Innovations,
Malaysia
12
80
10
71
8
Ministry of Tourism
12
80
11
70
9
Ministry of Defence
14
78
19
62
9
Ministry of Youth and Sports, Malaysia
14
78
19
62
10
Ministry of Higher Education
15
77
15
66
11
Ministry of Works, Malaysia
16
76
8
73
12
Ministry of Federal Territories and Urban Wellbeing
17
75
22
59
13
Ministry of Domestic Trade, Cooperative and
Consumerisme
18
74
6
75
13
Ministry of Plantation Industries and Commodities
18
74
32
49
14
Ministry of Foreign Affairs
19
73
27
54
A great accomplishment can be seen in two
ministries, mainly Ministry of Plantation
Industries and Commodities and Ministry of
Women, Family and Community Development.
They have progressed with 25 points and 24
points respectively.
However, three portals/websites decline
in scoring. To name, they are Ministry of
International Trade and Industry (MITI),
Ministry of Domestic Trade, Cooperative and
Consumerisme and Ministry of Transport.
award to Director SMPKE (ICT) Division
of PMO, Tn. Hj. Mohd. Samsuri bin Mohd
Sohot last year. Looking over is YBhg Datuk
29
30
5.3 State
5.4 Local Authority
The State ranking encompasses the 13 states in Malaysia as per Table 11 below. State Secretariat
Offices are no longer included.
In total, there are 145 Local Authority portals/
websites in the assessment. However, table
below depicts only the top 10 of the ranking,
which consists of 55 portals/websites.
Rank Agency Name
2010
Local authorities have definitely stepped
forward as only 38 portals/websites were in
the Top 10 of Local Authority group ranking
last year.
2009
Rank
Score
Rank
Score
Rank Agency Name
1
Sarawak
4
88
6
75
2
Johor
5
87
23
58
1
3
Selangor
6
86
3
80
3
Kelantan
6
86
49
4
Melaka
8
84
5
Terengganu
12
6
Negeri Sembilan
7
2010
2009
Rank
Score
Rank
Score
4
88
28
53
2
6
86
8
73
32
3
7
85
17
64
27
54
3
7
85
18
63
80
12
69
4
8
84
8
73
16
76
31
50
4
Ipoh City Council
8
84
23
58
Perak
18
74
11
70
4
8
84
34
47
8
Pahang
20
72
X
X
4
8
84
16
65
9
Perlis
27
65
X
X
4
8
84
13
68
10
Penang
44
48
X
X
5
9
83
20
61
11
Kedah
49
43
X
X
5
9
83
16
65
12
Sabah
55
37
38
43
5
9
83
24
57
5
9
83
16
65
5
9
83
28
53
6
10
82
16
65
6
10
82
17
64
6
10
82
22
59
6
10
82
28
53
6
10
82
20
61
6
10
82
7
74
6
10
82
28
53
6
10
82
28
53
7
Bachok District Council
11
81
20
61
7
Dabong District Council
11
81
15
66
7
District Council of Mersing
11
81
20
61
Table 11 : State Ranking – Rank & Score Comparison (Year 2010 vs. 2009)
Sarawak topped the group ranking with 88
points, a position they were at 2 years ago,
followed by Johor at the second place and
Selangor and Kelantan sharing the same spot
in third place.
Ranging from 88 to 37 points, this year has
shown the elimination of 2-star portals/
website of which Kelantan, Perlis and Kedah
have improved to 5-star, 4-star and 3-star
respectively.
Kelantan reflected the biggest development State Secretary of Selangor, Y.B. Dato’ Ramli
with 54 points increase. The number of 5-star Bin Mahmud receiving the award from YBhg
rating has increased by 5 portals/websites.
Tan Sri Mohd Sidek b. Hj. Hassan during the
seminar last year. Looking over is YBhg Datuk
31
32
Rank Agency Name
2010
2009
Rank
Score
Rank
Score
7
District Council of Pontian
11
81
17
64
7
Jeli District Council
11
81
19
62
7
Kuala Krai District Council
11
81
19
62
7
Kuala Terengganu Municipal Council
11
81
19
62
7
Machang District Council
11
81
16
65
7
Pasir Mas District Council
11
81
20
61
7
Pasir Puteh District Council
11
81
15
66
7
Perak Tengah, Seri Iskandar District Council
11
81
32
49
7
Seremban Municipal Council
11
81
19
62
7
Tanah Merah District Council
11
81
19
62
8
District Council of Labis
12
80
38
43
8
District Council of Setiu
12
80
21
60
8
District Council of Simpang Renggam
12
80
16
65
8
District Council of Yong Peng
12
80
19
62
8
Gua Musang District Council
12
80
16
65
8
Kerian District Council
12
80
35
46
8
Lenggong District Council
12
80
25
56
8
Melaka Municipal Council
12
80
30
51
8
Municipal Council of Batu Pahat
12
80
20
61
8
Municipal Council of Kemaman
12
80
22
59
8
Municipal Council of Kluang
12
80
21
60
8
Municipal Council of Muar
12
80
21
60
8
Municipal Council of Pasir Gudang
12
80
17
64
8
Pengkalan Hulu District Council
12
80
29
52
8
Rompin District Council
12
80
24
57
9
Besut District Council
13
79
22
59
9
District Council of Tangkak
13
79
17
64
10
District Council of Dungun
14
78
20
61
10
Selama District Council
14
78
30
51
10
Temerloh Municipal Council
14
78
19
62
Table 12 : Local Authority Ranking - Top 10 Rank and Score Comparison (Year 2010 vs. 2009)
At the top of the group ranking is Taiping
Municipal Council with a score of 88 points.
Petaling Jaya City Council lost their position,
to 6th place this year. This is followed by
City Council of Johor Bahru who managed to
sustain its rank with 86 points. Third place is
shared by Ketereh District Council and Tumpat
District Council with 85 points.
Kuantan Municipal Council and District
Council of Labis experienced the biggest
improvement of 37 points when compared to
their performance last year. The ranking this
year also saw 29 new comers.
5.5 University
Out of the 55 portals/websites, 50 obtained The university group ranking consists of 20
5-star rating and the remainders are 4-star University listed in myGov. The ranking is as
portals and websites. This is an achievement below:as the ranking previously consisted of only
4-star rated portals/websites.
Rank Agency Name
2010
2009
Rank
Score
Rank
Score
1
Universiti Pendidikan Sultan Idris (UPSI)
10
82
14
67
2
Islamic Science University of Malaysia (USIM)
11
81
6
75
3
Universiti Tun Hussein Onn Malaysia (UTHM)
15
77
12
69
4
Universiti Sains Malaysia (USM)
16
76
20
61
5
Universiti Malaysia Perlis (UniMAP)
17
75
5
75
6
International Islamic University (IIU)
19
73
13
68
6
Universiti Malaysia Pahang (UMP)
19
73
30
51
7
Universiti Putra Malaysia (UPM)
21
71
24
57
7
Universiti Utara Malaysia (UUM)
21
71
18
63
8
MARA University of Technology (UiTM)
22
70
22
59
8
Universiti Teknikal Malaysia Melaka (UTeM)
22
70
36
45
9
Universiti Teknologi Malaysia (UTM)
23
69
31
50
10
Universiti Kebangsaan Malaysia (UKM)
24
68
26
55
10
Universiti Malaya (UM)
24
68
10
71
11
Universiti Pertahanan Nasional Malaysia (UPNM)
25
67
44
37
12
Universiti Malaysia Sabah (UMS)
29
63
28
53
13
Universiti Malaysia Terengganu (UMT)
30
62
23
58
14
Universiti Malaysia Sarawak (UNIMAS)
37
55
39
42
15
Universiti Darul Iman
43
49
61
20
16
Universiti Malaysia Kelantan (UMK)
56
36
43
38
Table 13 : University Ranking - Rank & Score Comparison (Year 2010 vs. 2009)
33
34
The score range for the ranking is from 82
to 36 points. Universiti Pendidikan Sultan
Idris (UPSI) topped the rest with 82 points,
followed by Islamic Science University of
Malaysia (USIM) with 81 points and Universiti
Tun Hussein Onn Malaysia with 77 points.
However, Universiti Malaya (UM) and
Universiti Malaysia Kelantan (UMK) decline in
score, of 3 points and 2 points respectively.
5.6 Managed Portal Services (MPS)
From a total of 152 portals and websites under
With 2 portals/websites obtaining 5-star for the the MPS project, only top 10 are listed in
first time, ranking also consists of 4-star, 3-star the report. This year reflects achievement of
and 2-star portals/websites. Universiti Darul 73 portals and websites, as compared to 36
Iman which was rewarded 1-star rating in 2009 last year. For the 5-star and 4-star, 45 portals/
has progressed to 3-star rating, making it the websites were identified as new comers and 3
second biggest leap in the ranking. The biggest portals/websites obtained 4-star rating.
leap is by Universiti Pertahanan Nasional
Malaysia (UPNM) with an improvement on
30 points.
Rank Agency Name
2010
2009
Rank
Score
Rank
Score
1
Rubber Industry Small Holders Development
Authority (RISDA)
4
88
8
73
1
4
88
28
53
2
5
87
15
66
3
6
86
8
73
4
7
85
17
64
4
7
85
13
68
4
South East Johore Development Authority
7
85
26
55
4
7
85
18
63
5
8
84
8
73
5
Ipoh City Council
8
84
23
58
5
8
84
34
47
5
8
84
7
74
5
8
84
16
65
5
8
84
13
68
6
Council of Trust for the Bumiputera (MARA)
9
83
27
54
6
9
83
20
61
6
9
83
21
60
6
9
83
16
65
6
9
83
24
57
Rank Agency Name
2010
2009
Rank
Score
Rank
Score
6
9
83
16
65
6
9
83
28
53
7
10
82
16
65
7
10
82
46
35
7
Cooperative College of Malaysia
10
82
10
71
7
Development Authority of Kelantan Selatan
(KESEDAR)
10
82
23
58
7
10
82
17
64
7
10
82
22
59
7
10
82
28
53
7
10
82
20
61
7
Labuan Corporation
10
82
22
59
7
National Arts Culture and Heritage Academy
10
82
48
33
7
10
82
25
56
7
10
82
7
74
7
10
82
28
53
7
10
82
28
53
8
11
81
20
61
8
11
81
15
66
8
11
81
20
61
8
11
81
17
64
8
11
81
19
62
8
11
81
19
62
8
Kuala Terengganu Municipal Council
11
81
19
62
8
11
81
16
65
8
11
81
20
61
8
11
81
15
66
8
Perak Tengah, Seri Iskandar District Council
11
81
32
49
8
11
81
19
62
8
11
81
19
62
9
Agriculture Department
12
80
24
57
9
City Hall of Kuala Lumpur
12
80
11
70
9
12
80
38
43
35
36
Rank Agency Name
2010
2009
Rank
Score
Rank
Score
9
12
80
21
60
9
District Council of Simpang Renggam
12
80
16
65
9
12
80
19
62
9
12
80
16
65
9
Institute for Rural Advancement (INFRA)
12
80
18
63
9
Kemubu Agricultural Development Authority
(KADA)
12
80
21
60
9
12
80
35
46
9
12
80
25
56
9
Malaysian Handicraft Development Corporation
12
80
28
53
9
12
80
30
51
9
Ministry of Rural and Regional Development,
Malaysia
12
80
8
73
9
Municipal Council of Batu Pahat
12
80
20
61
9
Municipal Council of Kemaman
12
80
22
59
9
12
80
21
60
9
12
80
21
60
9
Municipal Council of Pasir Gudang
12
80
17
64
9
Pengkalan Hulu District Council
12
80
29
52
9
12
80
24
57
9
South East Johor Municipal Authority
12
80
23
58
10
13
79
22
10
Department Of Fisheries
13
79
10
13
79
Ministry of Agriculture and Agro-Based first time, contains only portals/websites rated
Industry and Department of Syariah Judiciary. with 5-star and 4-star.
Ranging between scores of 90 and 60, there are
good progress depicted in the ranking whereby
it no longer contains 3-star and 2-star portals
and websites. As per table below, list, for the
The biggest leap can be seen in the progress
of Central Bank, with an increase of 33 points,
making them a 4-star portal/website this year.
This is followed by EPU with a difference of
23 points.
Rank Agency Name
2010
2009
Rank
Score
Rank
Score
1
2
90
7
74
2
3
89
1
84
2
Malaysian Administrative Modernisation and
Management Planning Unit (MAMPU)
3
89
3
80
3
4
88
4
78
4
Ministry of Information, Communication and
Culture
6
86
4
78
5
7
85
6
75
6
8
84
7
74
7
9
83
21
60
8
10
82
11
70
9
Implementation and Coordination Unit (ICU)
11
81
7
74
10
12
80
12
69
10
Ministry of Science, Technology and Innovations,
Malaysia
12
80
10
71
59
10
myGovernment
12
80
3
80
32
49
10
Prime Minister's Office
12
80
2
81
17
64
11
15
77
15
66
12
National Registration Department
20
72
6
75
13
ePerolehan
21
71
17
64
13
Ministry of Energy, Green Technology and Water
21
71
13
68
13
Road Transport Department
21
71
6
75
14
Central Bank of Malaysia
23
69
45
36
15
25
67
29
52
15
Ministry of International Trade and Industry (MITI),
Malaysia
25
67
8
73
16
Multimedia Development Corporation (MDeC)
26
66
25
56
17
Department of Syariah Judiciary Malaysia
32
60
29
52
Table 14 : MPS Ranking – Top 10 Rank & Score Comparison (Year 2010 vs. 2009)
First place of the ranking belongs to Rubber is by Kuantan Municipal Council and District
Industry Small Holders Development Authority Council of Labis with 37 points.
(RISDA) and Taiping Municipal Council with
88 points. This is followed by National Archive 5.7 Flagship Coordination Committee (FCC) of Malaysia with 87 points and City Council
Members
of Johor Bahru with 86 points.
A total of 24 portals and websites were listed
The biggest leap in MPS is by Contractor in the FCC group ranking. Three new portals/
Services Centre, from 3-star to 5-star with a websites included in the list are Ministry of
difference of 47 points. The next biggest leap Information, Communication and Culture,
Table 15 : FCC Member Ranking - Rank and Score Comparison (Year 2010 vs. 2009)
37
80 to 56, ranking contains 1 5-star, 3 4-star
and 2 3-star portals/websites. The ranking is as
Six portals/websites were included in the Table 16 below:ranking, inclusive of HRMIS which is assessed
for the first time. With the score ranging from
5.8 TH&EG Flagship Applications
Rank Agency Name
2010
2009
Rank
Score
Rank
Score
1
myGovernment
12
80
3
80
2
ePerolehan
21
71
17
64
3
eSyariah
31
61
29
52
3
HRMIS
31
61
X
X
4
MyHealth
35
57
17
64
5
JobsMalaysia
36
56
21
60
Table 16 : TH & EG Flagship Application Ranking - Rank & Score Comparison (Year 2010 vs.
2009)
myGov topped the ranking this year with
a score of 80 points. This is followed by
ePerolehan, which topped the ranking last
year and a third position which is shared by
eSyariah and HRMIS.
MyHealth and JobsMalaysia, however,
declined in both ranking and score this year,
causing them to fall at the bottom.
Due to its nature of business, these portals and
websites are not compliant to the set of criteria
of MGPWA 2010. Main non-compliant is the
inavailability of intranet online services.
award to Director of eKL Division En. Wan
Mohd Rosdi Wan Dolah last year. Looking
over is YBhg Datuk Badlisham Ghazali, CEO
of MDeC.
6.0 PILLARS
39
PILLARS
40
6.0 Pillars
6.2 Citizen Insight Generation
Similar to previous years, the set of criteria is made up of five pillars mainly Citizen Interaction,
Citizen Insight Generation, Citizen Services, Citizen Support and Content Management. Total
for the whole set is 100 and score for each pillar is as below:Pillars
Year
2010
2009
2007
2006
Citizen Insight Generation
20 points 20 points 20 points 20 points 25 points
Citizen Services
Citizen Support
Content Management
5 points
Total
19%
5 points
16≤∑≤20
2005
5 points
Score Distribution for Citizen Insight Generation
1%
27%
Citizen Interaction
5 points
As for the Citizen Insight Generation pillar, a total of 20 points were given. The full score for
these 9 criteria is obtained by 56 portals and websites, as compared to only one last year.
-
11≤∑≤15
6≤∑≤10
1≤∑≤5
23%
0
30%
100 points
Figure 10 : Score Distribution for Citizen Insight Generation Pillar
Table 17 : Marks Allocation According to Pillars
The highest score for the pillar is 24 marks
6.1 Citizen Interaction
which is obtained by Ministry of Housing
25 marks were allocated for Citizen Interaction. and Local Government, Ministry of Women,
With 14 criteria, none of the 1,145 portals and Family and Community Development and
websites was able to obtain the perfect score. Perbadanan Putrajaya.
Score Distribution for Citizen Interaction
2%
10%
28%
21≤∑≤25
The biggest number of portals and websites
settled under the range of 6 to 10 points, with
314 portals and websites. However, there are
16 portals and websites who did not score at
all in this particular pillar.
This is followed by four portals/websites
obtaining 36 points. To name they are
Malaysian Administrative Modernisation
6.3 Citizen Services
and Management Planning Unit (MAMPU),
Ministry of Finance, Ministry of Agriculture and
The 15 criteria under Citizen Services are Agro-Based Industry and Sepang Municipal
allocated with total marks of 40. With the Council.
highest score of 39, Ministry of Housing and
Score Distribution for Citizen Services
16≤∑≤20
25%
Local Government beat last year’s chart topper
by 3 points.
3%
11≤∑≤15
6≤∑≤10
1≤∑≤5
22%
31%
31≤∑≤40
21≤∑≤30
35%
11≤∑≤20
Figure 9 : Score Distribution for Citizen Interaction Pillar
1≤∑≤10
Most of Government portals and websites fall falls under the range of 1 to 5 points, with 2%
under the range of 11 to 15 points, with a total (i.e. 27 portals and websites)
number of 369 portals and websites. The least
44%
Figure 11 : Score Distribution for Citizen Services
41
PILLARS
464 portals and websites settled under the
range of 11 to 20 points, making it the biggest
range in the Citizen Services pillar. The least,
however, comes from the range of 31 to 40
points of which equals to 31 portals/websites.
6.4 Citizen Support
full score. Compared to last year’s achievement,
there is an increase of 253 portals and websites
this year.
As for Citizen Support score distribution,
majority of the portals and websites obtained
either 10 or 9 marks. The least, on the hand
hand, falls under the range of 1 to 2 points.
Citizen Support takes up a total of 10 marks.
292 portals and websites managed to obtain
Score Distribution for Citizen Support
2%
20%
9≤∑≤10
29%
7≤∑≤8
5≤∑≤6
3≤∑≤4
1≤∑≤2
26%
23%
Figure 12 : Score Distribution for Citizen Support
6.5 Content Management
Total score for Content Management is 5
points. A total 410 portals and websites were
able to obtain the perfect score as compared
to only 188 fulfilling the pillar last year.
From the chart, it is depicted that majority
of the portals and websites obtain full marks
while the least obtain 0 marks. To be exact,
there are 50 portals/websites that fails to fulfill
none of the criterion in Content Management
pillar.
Score Distribution for Content Management
7% 0%
13%
5
33%
4
3
2
20%
27%
Figure 13 : Score Distribution for Content Management
1
0
7.0 ASSESSMENT : STAR RATING
ASSESSMENT : STAR RATING
44
4 STAR
3 STAR
2010
Number of portals/
websites
101
220
328
374
31
1,054
Percentage
9.58%
20.87%
31.12%
35.48%
2.94%
100%
Number of portals/
websites
7
173
352
495
51
1,078
Percentage
0.65%
16.05%
32.65%
45.92%
4.73%
100%
Number of portals/
websites
3
85
387
412
165
1,052
5-star
80 - 100
4-star
60 - 79
Percentage
0.29%
8.08%
36.79%
3-star
40 - 59
2-star
20 - 39
Number of portals/
websites
0
16
124
1-star
1 - 19
Percentage
0%
1.94%
15.03%
N/A
0
Number of portals/
websites
0
9
61
Percentage
0%
1.06%
7.15%
2005
This is the ultimate year for MGPWA whereby
101 portals/websites have obtained the 5-star
rating. The tremendous progress was probably
due to the awareness among Government
agencies in offering a good Government
portal/website. The biggest number of portals/
websites are rated 2-star, followed by 3-star.
10.00%
0.00%
5-STAR
4-STAR
52.61%
3-STAR
2010
2-STAR
2009
1-STAR
2007
2006
Figure 14 : Star Rating Comparison for 2010, 2009, 2007, 2006 & 2005
100%
100%
853
15.68%
2.94%
Table 19 : Star Rating Segregation of MGPWA
2010
45.92%
91
35.48%
N/A
20.00%
7.15%
31
36.79%
1-star
343
15.03%
374
30.00%
32.65%
2-star
31.12%
328
TOTAL
825
51.58% 40.21%
1.06%
3-star
8.08%
220
1.94%
4-star
40.00%
20.87%
101
16.05%
5-star
440
50.00&
0%
NUMBER OF PORTALS
AND WEBSITES
251
52.61% 30.42%
60.00%
9.58%
STAR
presenting the 2009 5-star portals and websites
award to Director General of Minerals and
Geoscience Department Malaysia, YBhg
Dato’ Yunus b. Abdul Razak.
434
40.21%
2006
39.16% 15.68%
30.42%
2007
4.73%
2009
SCORE RANGE
Portals/websites that were not assessed will be
automatically classified as N/A. They carried
no score.
1 STAR
(80 - 100) (60 - 79) (40 - 59) (20 - 39) (0 - 19)
STAR
Table 18 : Star Rating
2 STAR
STAR
51.58%
All of the Government portals and websites Although it is the fifth year of assessment,
assessed in MGPWA 2010 is measured with a inaccessible portals and websites are still
star rating, ranging from 5-star to 1-star. Based available.
on the score obtained, it will be matched to
the star rating below:-
5 STAR
Year
39.16%
7.0 Assessment : Star Rating
0.65%
0.29%
0%
43
2005
100%
45
ASSESSMENT : STAR RATING
From the graph, it can be observed that the
number of 5-star has been growing since
the MGPWA 2007, from 0% to 0.29% and
2 years later to 9.58%. The 4-star rating also
depicted growth, as early as MGPWA 2006.
The percentage has increased by 27.17%
As for 3-star rating, the percentage has
increased for 2 consecutive years, since 2006.
However, in 2009 it has shown a decrease
pattern, making year 2007 the highest
percentage by far.
Different from the rest, 2-star rating showed a
mixed pattern. The percentage has increased
in 2006 and 2009. However, in 2007 and this
year percentages have reduced.
1-star rating, on the other hand, has
progressively reduced within these 5 years.
Starting with a percentage of 40.21%, it has
gone down to 2.94% this year. This simply
means that the Malaysia Government portals
and websites are gradually improving from
time to time.
8.0 KEY FINDINGS
47
KEY FINDINGS
48
8.0 Key Findings
Almost 90% of the portals and websites assessed failed to
respond to queries within the suggested three working days.
as compared to 49.35% in 2009 and
1. Government portals and websites linked 45.16% in 2007.
to myGovernment have been streamlined
this year.
a) Duplications in Government Machinery 3. Offerings of online services to portals have reduced due to the updating that
and websites users have increased by was done by respective agencies.
almost double.
b) Apart from that, there was also a
a) Although all of the accessible portals
difference between the number of
and websites do offer at least 1 online
portals and websites obtained from
service, the percentage of 73.28% can
myGov as of 31st of March and during
be improved further.
the assessment. The orginal number of
b) 15 portals and websites ascertained
1,193 has reduced to 1,137 portals and
a perfect score of 15 points for their
websites by the end of the assessment.
online services, which indicates an
c) Number of inaccessible portals/
increase of 200%.
websites was decreased by 20.17%
c) Government agencies are starting to
from 114 to 91 this year.
segregate the online services according
d) 24 portals/websites were found to be
to their nature to simplify users’
newly-listed in myGov portal.
experiences.
e) 37 portals and websites were provided
d) The biggest percentage falls under
with the wrong URLs whereby the
those portals and websites that offer
correct URLs were obtained from
only 1 online service with 12.66%,
of
parents/key
portals/websites
and followed by 11.97% offering only
agencies.
2 online services and 9.08% offering
only 3 online services.
star rating of Government portals and e) The smallest percentages belong to
2. The
portals and websites offering 13 and
websites
have improved tremendously.
a) 101 portals and websites has obtained
14 online services with 0.52%.
the highest rating, making it the biggest
improvement of 5-star rating thus far, 4. Government responsiveness towards with an increment of 94.
citizens
b) The number of 4-star portals and
a) From 45.97%, the percentage of portals
websites increase by 47 portals and
and websites offering feedback form
websites with 27.17%.
has increased to 48.56%.
c) 328 portals and websites ascertained
b) Comments/Forum has decreased from
3-star rating, indicating a decrease of
39.51% to 37.21%.
6.82%.
c) Feedback response also has increased
d) Therefore, the number of portals and
from 117 to 164. The progress of 40.17%
websites obtaining 3-star and above
was probably due to anonymous public
this year has increased to 61.57%,
enquirer when sending in messages via
feedback form.
d) Almost 90% of the portals and websites
assessed failed to respond to queries
within the suggested three working
days.
e) There were also a few encounters
whereby responses received from
agencies were inappropriate as good
manners are one of the key to serving
citizen better.
f) In one of the responses received from
the agencies, their superior was kept
in the loop. To add up to that, assessor
also have received another response
from the same superior. Thereby, this is
a very good example to follow.
g) Auto notification this year has a
percentage of only 8.91% as compared
to 52.77% last year. The difference
of 83.78% is mainly because of the
missing notification of timeline upon
the submission of a message via
feedback form.
5. Offering the cutting-edge technology to allow citizens’ participation
a) With the ability to subscribe to RSS
Feed in internet browsers, mobile
phone and email, it is with no surprise
that 360 portals/websites are taking
advantage in offering the latest feed
of their agencies. This total up to
31.44%.
b) The connection of Web 2.0 tool
and Government is also evident
this year with the availability of
social networking, blogging and
microblogging,
podcasting,
and
online photo management in many
Government portals and websites.
c) For faster and easy-access, mobile web
or Short Message Service (SMS) were
found in 252 portals/websites, with
22.01%.
6. Towards transparencies and accountabilities of Government agencies
a) 782 portals and websites are now
offering the Client’s Charter, as a strong
tool of credibility, which is 68.3% of
1,145 assessed this year.
b) To empower the quality of services
offered by Government agencies, 218
has started to display their achievement
of Client’s Charter in their portals and
websites. For a new criterion, the
number shown is quite encouraging.
c) A total of 223 portals and websites are
now providing number of their online
services transaction for public and
users viewing.
7. Earning users self-confidence to perform online transaction
a) From 1,145 portals and websites
assessed, 46.99% have made the
Security Policy available while
52.75% have provided the Privacy
Policy to ensure the confidentiality of
information gathered on the portals/
websites.
b) To make users feel safer and more
secure, cookies is now used together
with session by 734 portals and
website which is equivalent to 64.10%.
c) Government agencies are also gaining
users’ confidence by enabling digital
signatures in their portals/websites.
With 8.56% only, more portals and
website must consider implementing
the tools for the integrity of services
offered.
49
KEY FINDINGS
8. Simplifying the users experience when using the portals and websites.
a) This year has shown the increase
of personalizing the information
and services according to the target
audience, from 4.87% to 24.63%.
b) The biggest percentage falls under those
portals and websites that provide either
Bahasa Malaysia or English language
with 59.13%, followed by 28.47% of
those offering both Bahasa Malaysia
and English Language. It was also noted
during the assessment that agencies
are still using online translator for their
English section, which is unfavorable
to the users.
c) In providing the search feature, 615
portals and websites have fulfilled the
internal searching.
d) As for logging-in convenience, 29.08%
of portals and websites assessed
have provided the “Remember Me”
Feature.
e) As compared to last year, a tremendous
improvement can be depicted in
the Loading Time criterion with 910
portals and websites taking less than
10 seconds to load their main page.
f) From the 1,054 accessible portals and
websites, only 942 are compatible in
three browsers and more. This equals
to 82.27%.
g) Two or more broken links were found
in 307 of the accessible portals and
websites.
h) With the new methodology, 210
portals/websites were not rewarded
with marks for telephone number
due to unanswered call and incorrect
phone numbers.
i) With the allocation of marks for the
different elements of W3C Disability
Accessibility, only 37.21% of portals
and websites scored this year. Font
sizing and font colour changing were
found to only apply to certain sections
of the portals/websites, causing many
agencies to lose marks.
Telehealth & E-Government Senior Manager,
Puan Gayah Gulam Haidar during her
presentation of the 2009 seminar.
9.0 WAY FORWARD AND
RECOMMENDATIONS
51
WAY FORWARD AND RECOMMENDATIONS
9.0 Way Forward and Recommendations
1. With the existing streamlining done to
Government Machinery of myGov, all
agencies must keep up the updating
process to ensure correctness of the
listed URLs and existence of portals and
websites duplications.
implementing Web 2.0 tools that allow
the involvement of citizens in the public
sector. For instance, if an agency is holding
a campaign, a page on it can be created
in Facebook for better promotion among
the citizens.
2. Elimination of inaccessible portals and
websites are necessary, especially if
they have not been able to be assessed
for the past three years of assessment.
Maintenance should be done during
the off-peak hours to prevent any
dissatisfactory among users when trying
to access the portals/website.
7. Transparencies are also necessary to earn
the trust from citizen. Thus, it is important
to include the policies, charters and their
achievements thus far and number of
transactions in the portals/websites.
3. A strong motivation to get citizens and
other stakeholders to transact with the
online Government services is to align
the related, useful information and online
services according to the target audience.
For instance, Government agencies must
start segregating their online services
according to the target audience and its
nature - Internet and Intranet.
4. Agencies must be able to provide avenues
for the citizens to voice out their opinions,
feedback, enquiries and complaints,
whereby they can be deliberated in
improving the customer experience when
dealing with the Government agencies.
5. Act quickly. Any enquiries or messages
sent by citizen must be responded within
3 working days in order to increase the
efficiency of public sector. This must be in
line with the client charter specified and
posted on the websites.
6. For best use of Government resources,
agencies need to incorporate latest
technology.
This can be done by
8. Citizens want to be assured that when they
are dealing with Government online, the
security risk is not there. Therefore, to gain
their confidence that Government portals
and websites are safe and secure, agencies
must fulfill the security requirement.
9. User friendly and convenience play a
crucial part. Although the technology
and information in a portal/website are
expanding rapidly, agencies must take
into account that when a user is browsing
through their portals/websites, it must be
hassle-free.
10.0 CONCLUSION
53
CONCLUSION
10.0 Conclusion
As this year marked the fifth assessment of
MGPWA, it has come to a point that Malaysia
Government portals and websites must
prioritise the participation of citizens. Offering
online services are deterring when not many,
or maybe even no one, are utilizing the twoway interactions.
efficiency and continuous promotion of these
Government portals and websites are some
of the factors that need to be considered by
agencies.
Government portals and websites must take
a big leap this year. The first step to this is by
striving for good online services and ensuring
Therefore, despite just focusing on creating users are comfortable acquiring services via
more services available online, agencies their portals/websites. Thereby, it is crucial to
must ensure users return to the portals and gauge citizens’ experience so that Malaysia can
websites for more services. Security and safety be a notable climber of the top E-Government
of users, user-friendliness, transparencies and countries around the world.
11.0 APPENDICES
55
APPENDICES
56
11.0 Appendices
Pillar
Criteria
• Publication is usually explicitly stated as
"publication" or sometimes "information" in a
website.
Appendix 1 : Criteria of Assessment
Pillar
Criteria
Definition
• If it is an abstract, then it is not considered as
publication.
Phone Contact • Phone number that allows citizens to contact the
Information
respective Government unit.
Fax number
• Fax number that allows citizens to fax in to the
respective Government unit/department.
Address
Information
• Address information that allows citizen to contact
the respective Government unit.
Email
• Articles/news clipping are not considered as
publication.
Publications/
Databases
• Email address that allows citizens to contact the
respective Government unit/department.
• Statistic is not considered as a database.
• Comment is defined as opinion expressed by a
citizen upon reading issues in a particular website
or based on a citizen’s experience while dealing/
transacting with respective Government unit/
department. It is usually a one-way channel.
Citizen Interaction
Comments/
Forum
• Forum, an Internet discussion group is also a
channel for the citizen to send in their comments.
• To overcome the negative remarks from being
posted on the forum/comments, the purpose and
usage of the area must be communicated to visitors
and how it can affect the performance of a website.
E-mail
Updates/
Broadcast
• Example: Staff directory is considered as a database
if the contact information is available.
• Streaming/downloaded audio clips are clips with
sound only and are meant to be recorded for
listening purpose.
• Background sound is not an audio clip.
Citizen Interaction
Video/Audio
clips
• Streaming/downloaded video clips are clips with
sound and moving picture and are meant to be
recorded for viewing purpose.
• Flash is not considered as a video clip.
• Flash in the cover page is not considered as a video
clip.
• Spamming activity within the forum should also be
monitored.
• Both audio and video clips must be related to the
agency.
• Email update is defined as updated information
being sent to the subscribers who intend to be
notified of any new information.
• A facility to seek information by typing in the
queries.
Search
• Newsletter’s subscribers can be considered as part
of this criterion.
• Publications are referred to information available
via online or downloadable manner. Thus, offline
publications are not considered here.
• If majority of publications/databases are not
available/non-accessible online or experiencing
faulty link, then it should not be considered here.
• The search function must be internal, that is within
the agency's website.
• Example: Search box.
• Announcement can be considered under broadcast.
Publications/
Databases
• Databases are defined as data information with
regards to the administration of the Government
unit/department.
• Searchable database would be counted as services
only if they involve in accessing information that
result in a specific Government service response.
• This may include webmasters and the officers, who
are in-charge of the Government-related services.
• A guest book could be a comment channel if such
facility is available.
Definition
• Both Malay and English languages are encouraged
to be included in the portal/website.
Multi
Language
• Other language is an optional.
• For portal/website with only Malay version, but a
translation tool is provided, then it is still considered
as yes.
57
APPENDICES
58
Pillar
Criteria
Definition
Multi Language
• The whole content of a portal/website must be
translated into the particular language, be it foreign
or Malay language. Discrepancy between the
content and its translation are also to be avoided.
Pillar
Use of
Sessions
• W3C disability accessibility is evaluated using the
web link: http://wave.webaim.org.
Citizen
Interaction
W3C Disability
Accessibility
Feedback
Form / Inquiry
Form
• It uses criterion automatic priority 1 that is the basic
disability accessibility criteria that all portals/
websites should adhere to.
• Allow users with poor eyesight to view the content
of a website according to his/her preferences by
changing the size on the text, spacing and color.
Agency Policies
• Website must display their policy for visitor’s
viewing.
Client’s Charter
• Client's charter is a requisite in the portal/website
and must be made available for visitor’s viewing.
Citizen Insight
Generation
Feedback
Response
Frequently
Asked
Questions
(FAQs)
Disclose the
Disclaimer
Statement
Achievement of • To make available the achievements together with
Client’s Charter
the client’s charter.
• It provides users the ease of accessing a portal/
website without having to login for every visit.
Remember Me
Feature
Criteria
Notice of
Copyright
• Usually, there would be a tick box under the login whether a user would want to have this activated,
for example auto login.
• Having sections catering to a specific audience in
order to remove clutter.
Citizen Insight
Generation
• Provide links so that users can view type of
information tailored to their needs; i.e. students,
parents, teachers, and partners.
• A quick and easy way to direct citizens to the
information or services they are seeking.
Citizen Services
Number
of Online
Services
• Privacy statement must be displayed for visitor’s
viewing.
Privacy Policy
• The existence of session can be checked using
online tool e.g. Truwex.
• Feedback is defined as opinions expressed with
regards to the website functionality and usage
experienced by a visitor/user.
• Complaint cannot be considered as feedback.
• Agency has to respond within 3 working days upon
submission of feedback/comment by a visitor.
• FAQ section should be created in order to answer
citizen’s enquiry/concern.
• It is advisable for a portal/website to provide a form
or contacts (e.g. email) for other questions that are
not listed in the FAQ.
• To notify visitors on the disclaimer statement.
• Portal/Website must display the disclaimer statement
for visitor’s viewing.
• Copyright statement must be displayed in the portal/
website to inform visitors on the intellectual
property matters.
• Online service here is referred to as providing
services within the portal/website domain. This is
because some portals and websites have its affiliated
partners to conduct online services, which should
be excluded.
• The services could be for public or Government
agencies.
• If they are for intranet usage, it is to be mentioned in
the portals/websites
• Disclaimer and terms & conditions cannot be
considered as privacy statement.
• 3 Example: Room booking, online form submission,
online tender/quotation submission, inquiry/
checking on status of transaction, etc.
• Provide encrypted pages to demonstrate site users’
protection.
• Example: Prohibition on cookies and sharing
personal information.
• Eliminate the usage of cookies by opting for the
usage sessions.
• Online services are defined as services that can be
fully transacted online without having to physically
visit the Government unit/department, bank, post
office, etc.
• Auto complete for form is not considered here.
Website
Personalization
Definition
E-Payment
Channels
• A bonus of 1 point is given.
59
APPENDICES
60
Pillar
Criteria
Definition
Pillar
Criteria
Feature
Additional
Technology/
Web 2.0
Applications
Number of
• To provide updated number of transaction for any of
Transaction for
the online services provided in the portals/websites.
Online
• To also provide percentage of the transactions.
Services
• Advertisement must be related to the agency.
Mobile Web/
SMS
• Not meant for commercial purpose.
• Government-Linked Company (GLC) advertisement
is considered a commercial advertisement.
Citizen Services
Auto
Notification
• Security statement must be displayed for visitor’s
viewing.
Link to Other
Sites
Link to myGov
Link to MSC
Malaysia
“About Us”
section
• Disclaimer and terms & conditions are not
considered as security statement.
No Broken
Link
• Links should be consolidated according to
categories. Only relevant sites/links can be
considered here.
• It allows you to read the constantly updated
contents in your RSS reader without having to visit
the website.
Digital
Signature
• Facility is provided in transactions that can be
carried out in the portals/websites.
• Includes “Help”, troubleshooting and guidance to
the visitors/users to use the portal/website (e.g. stepby-step instruction on how to download a file).
• It can be placed in the FAQ section.
• Link to MSC Malaysia website is a bonus.
Navigation
Support
• Basically it provides information on the respective
Government unit/ department.
• Many online tools are available e.g. Truwex, Xenu,
Broken Link Checker.
RSS Feed
Support Link
• Each agency must be linked to myGovernment
portal.
• The hyperlink on a particular portal/website that
does not function e.g. URL has been changed, or the
page has been moved.
• Reference number is encouraged to be included
with the response for tracking purposes.
• Summaries of web site content that are published in
the RSS format for download.
• Whether a "link to other websites/portals" section is
available.
• It could either be explicitly stated under “About Us”
section or in the introduction page.
• Mobile web initiative or any type of sms features
that can be accessed by visitors.
• Example: Upon submission of comment/feedback, a
pop-up window will be prompted.
• Example: Use of software to monitor traffic on a
particular portal/website.
Citizen Services
• Web 2.0 applications can also be opt by agencies.
• Include the timeline of when agencies will come
back to users.
• Example: Banner, pop-up, fly-by advertisement.
Security Policy
• Any form of technology advancement.
• Notification will be prompted to visitors upon
submission of feedback forms, comments or
enquiries on the website or upon bill payment on
the portal.
No
Advertisement • A Government related tender/quotation notification
is not considered as advertisement.
• Pop-up ads need to be avoided as it is delegitimizing.
Definition
Citizen Support
Loading Time
• Site Map is considered as navigation support.
• Quick link can also be considered as navigation
support.
• Loading time of front page of agency’s portal/
website (should not exceed 10 seconds; based on
network speed of 100Mbps).
• Online tools can be used to test the criterion i.e.
Truwex, Website Speed Test.
Browser
Support
Best Viewed
Statement
• Number of support browser(s) that could be
accessed by visitors, at least Internet Explorer (IE)
and Mozilla.
• Statement of “Best Viewed” must be displayed.
61
APPENDICES
62
Pillar
Criteria
“Laman Web
Rasmi”
Definition
No.
7
National Labour Advisory Council
8
National Oceanography Directorate
(NOD)
http://www.mosti.gov.my/mosti/index.
php?option=com_content&task=blogca
tegory&id=5&Itemid=27
Office of Science Advisor
10
Ranau District Council
http://www.sabah.gov.my/dir/ou.asp?
culture=br&id=md.rnu&sort=rank&
page=3
11
Science and Technology Division (S&T) php?option=com_content&task=blogca
• It does not include archived information.
12
Selangor Immigration Department
http://www.imi.gov.my/bm/telefon/
im_Telefon.asp
• The phrase "Last update" must be displayed on the
portals/websites.
13
Selangor National Registration
Department
http://www.jpn.gov.my/BM/info/
jpnselangor.htm
14
The International Division
15
The Office of the Head of State, Penang
http://www.penang.gov.my/index.
php?ch=28
Tribunal For Consumer Claims
http://www.kpdnkk.gov.my/index.
Wages Council
http://www.mohr.gov.my/index.
php?option=com_content&task=view&
id=136&Itemid=225
• The MSC Malaysia logo must be displayed at least at
Display of
the front page.
MSC Malaysia
Logo
• Displaying it at the sub page is encouraged.
Updated
Event/
Information
Notification
Website
Counter
• It is essential to provide updated information on the
portals/ websites.
• Obsolete information should be removed
immediately.
• A tool to count the number of hits/visits of a
website.
9
• A hit is a file sent to the browser by a web server.
• A visit happened when someone visits a website. It
might consist of one or more hits.
Appendix 2 : NSL Portals/Websites
No.
URL
id=134&Itemid=223
• The phrase must be displayed on the Government
website/portals.
Display of
Malaysia
Government • Agency’s crest/logo can also be displayed (but no
mark will be given).
Crest &
Agency’s crest/
logo
Content
Management
Portals/Websites
Portals/Websites
16
URL
1
Beaufort District Council
http://www.sabah.gov.my/dir/
ou.asp?id=md.bft&sort=rank&page=1
2
Federal Territory Land Executive
Committee Secretariat
http://www.kwp.gov.my/3rdLevel.asp?c
atid=6&parentid=0&contentid=100
3
Federal Territory Sports Council
http://www.kwp.gov.my/2ndLevel.asp?c
atid=9&parentid=0&contentid=91
4
Kelantan Agriculture Department
http://www.doa.gov.my/doastate/
kelantan/jpkn/index.htm
5
Kuala Penyu District Council
http://www.sabah.org.my/bm/daerah/
daerah/pdm/kuala-penyu/jabatan_
agensi.asp
6
National Council for Occupational
Safety & Health
id=135&Itemid=224
17
Appendix 3 : Newly-Listed Portals/Websites
No.
Portals/Websites
Ministry/State
1
Chief Minister's Office
Terengganu
2
District offices of Johor
Johor
3
Forest Department Sarawak
Sarawak
4
Internal Audit Unit
Terengganu
5
Islamic Religious Department Sarawak
Sarawak
63
APPENDICES
64
No.
Portals/Websites
Ministry/State
Ministry/State
Department of Youth and Sports, Federal Territory
Kuala Lumpur
Ministry of Youth and
Sport
6
Department of Youth and Sports, Melaka
Sport
7
Department of Youth and Sports, Penang
Sport
8
Department of Youth and Sports, Perlis
Sport
9
Education Planning And Research Division
10
Federal Development Department of Sabah
Sabah
Sarawak
11
Ilmu Khas Teachers Training College
National Accounting Institute
Ministry of Finance
12
Kedah Mufti Office
Kedah
13
Kedah Social Welfare Department
Kedah
Ministry of Information,
Communication and
Culture
14
Kemabong Sub District Office
Sabah
15
Kota Marudu / Pitas District Council
Sabah
Kedah Islamic Affairs Department
Kedah
7
Kelantan Museums Corporation
Kelantan
8
Kelantan State Library
Kelantan
9
Land and Survey Department Sarawak
Sarawak
Malaysian Communications and Multimedia
Commission
Communication and
Culture
11
Malaysian Institute of Road Safety Research (MIROS)
Ministry of Transport
12
Management Service Unit
Terengganu
13
Ministry of Housing and Urban Development,
Sarawak
14
15
Portals/Websites
5
6
10
No.
16
Perbadanan Menteri Besar Negeri Kelantan
Kelantan
16
Kota Setar Land Office
Kedah
17
Perbadanan Pengurusan Sisa Pepejal Dan
Pembersihan Awam (PPSPPA)
Ministry of Housing and
Local Government
17
Labuan Education Department
18
Portal Rasmi Projek Diraja Negeri Kelantan
Kelantan
18
Limbang District Office
Sarawak
19
Public Works Department of Sarawak
Sarawak
19
Ministry of Social Development and Urbanisation
Sarawak
20
Social Welfare Department of Sarawak
Sarawak
20
Office of the HRH Raja Perlis
Perlis
21
State Financial and Treasury Department
Kedah
21
Papar District Council
Sabah
22
Penang Education Department
22
Urusetia Pembangunan Belia Sukan dan NGO
Ministry of Agriculture
and Agro-based Industry
23
Perak Forestry Department
Perak
23
Wilayah Persekutuan Islamic Religious Council
Prime Minister’s
Department
24
Perak Public Works Department
Perak
25
Perak State Agricultural Development Corporation
Perak
24
Wilayah Persekutuan Mufti Office
Prime Minister’s
Department
26
Perlis Education Department
27
Perlis Polytechnic
Ministry of Higher
Education
28
Perlis Social Welfare Department
Perlis
29
Perlis Veterinary Services Department
Perlis
30
Pharmaceutical Services Division
Ministry of Health
Appendix 4 : Wrong URL
No.
Portals/Websites
Ministry/State
1
Baling Land Office
Kedah
31
Putrajaya Education Department
2
Bintulu District Office
Sarawak
32
Sabah Education Department
3
Curriculum Development Centre
33
Selangor Forestry Department
Selangor
4
Department of Irrigation and Drainage Perak
Perak
34
Selangor Public Service Comission
Selangor
65
APPENDICES
66
No.
Portals/Websites
Ministry/State
No Rank
Portal/Website
Score
Star
35
Teachers' Education Division
36
Technical Teachers Training College
19
7
85
37
W.P.Labuan Survey and Mapping Department
Ministry of Natural and
Resources Environment
20
7
21
7
22
Appendix 5 : Overall Ranking
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
1
1
Ministry of Housing and Local
Government
94
5
24
16
39
10
5
2
2
90
5
21
20
34
10
5
3
2
Local Government
Department
90
5
22
20
33
10
5
4
3
89
5
18
20
36
10
5
5
3
Malaysian Administrative
Modernisation and
Management Planning Unit
(MAMPU)
89
5
22
16
36
10
5
Pillar
CI
CIG
CSe
CSu
CM
5
21
20
29
10
5
85
5
22
20
28
10
5
South East Johore
Development Authority
85
5
19
20
31
10
5
7
85
5
21
20
29
10
5
23
8
84
5
22
20
27
10
5
24
8
Ipoh City Council
84
5
23
14
32
10
5
25
8
84
5
20
16
33
10
5
26
8
Melaka
84
5
21
20
28
10
5
27
8
Ministry of Agriculture and
Agro-Based Industry
84
5
20
13
36
10
5
28
8
Municipal Council of Johor
Bahru Tengah
84
5
19
20
30
10
5
29
8
84
5
17
16
36
10
5
30
9
Council of Trust for the
Bumiputera (MARA)
83
5
18
20
30
10
5
31
9
83
5
22
20
26
10
5
32
9
Economic Planning Unit
(EPU)
83
5
20
14
34
10
5
33
9
Human Resources
Development Fund (HRDF)
83
5
17
18
35
8
5
6
4
88
5
21
20
32
10
5
7
4
Rubber Industry Small
Holders Development
Authority (RISDA)
88
5
20
20
33
10
5
8
4
Sarawak
88
5
21
20
32
10
5
34
9
Kelantan Islamic Foundation
83
5
22
20
28
8
5
9
4
88
5
22
20
31
10
5
35
9
83
5
21
16
31
10
5
10
5
Johor
87
5
22
20
30
10
5
Kota Bharu Municipal
Council
11
5
87
5
22
20
30
10
5
36
9
83
5
22
16
30
10
5
12
6
86
5
22
16
35
8
5
Kuala Kangsar Municipal
Council
13
6
Kelantan
86
5
21
20
32
8
5
37
9
Ministry of Women, Family
and Community Development
83
5
24
18
26
10
5
14
6
Communication and Culture
86
5
22
16
34
10
4
38
9
83
5
20
16
33
10
4
15
6
Penang State Secretariat
Office
86
5
18
20
33
10
5
39
9
83
5
18
20
30
10
5
40
9
83
5
21
20
27
10
5
16
6
Selangor
86
5
19
18
34
10
5
Teluk Intan Municipal
Council
17
7
85
5
21
20
29
10
5
41
10
82
5
20
18
29
10
5
18
7
Kota Bharu District and Land
Office
85
5
23
16
31
10
5
42
10
82
5
21
16
30
10
5
43
10
Cooperative College of
Malaysia
82
5
22
15
30
10
5
Note
Citizen Interaction = C.I., Citizen Insight Generation = C.I.G., Citizen Services = C.Se., Citizen Support = C.su., Content Management = C.M.
67
APPENDICES
68
No Rank
44
10
Portal/Website
Score
Star
Development Authority of
Kelantan Selatan (KESEDAR)
82
5
Pillar
CI
CIG
CSe
CSu
CM
22
16
29
10
5
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
70
11
81
5
22
20
24
10
5
71
11
81
5
22
16
28
10
5
45
10
82
5
22
16
29
10
5
72
12
Agriculture Department
80
5
19
18
28
10
5
46
10
Hulu Terengganu District
Council
82
5
22
20
25
10
5
73
12
City Hall of Kuala Lumpur
80
5
20
18
27
10
5
47
10
82
5
21
20
26
10
5
74
12
80
5
22
16
27
10
5
48
10
82
5
17
16
34
10
5
75
12
District Council of Simpang
Renggam
80
5
20
16
29
10
5
49
10
Labuan Corporation
82
5
22
20
25
10
5
76
12
80
5
21
20
24
10
5
50
10
National Arts Culture and
Heritage Academy
82
5
22
18
27
10
5
77
12
80
5
22
16
27
10
5
51
10
82
5
24
14
29
10
5
78
12
Institute for Rural
Advancement (INFRA)
80
5
18
20
29
8
5
52
10
82
5
21
16
30
10
5
79
12
80
5
21
18
26
10
5
53
10
82
5
21
11
35
10
5
Johor State Government
Secretary Office
54
10
Tanjong Malim District
Council
82
5
22
20
26
9
5
80
12
80
5
21
16
28
10
5
81
12
Kemubu Agricultural
(KADA)
80
5
22
16
27
10
5
82
12
80
5
22
20
23
10
5
55
10
82
5
22
20
25
10
5
56
10
Universiti Pendidikan Sultan
Idris (UPSI)
82
5
18
20
29
10
5
57
11
81
5
21
16
29
10
5
83
12
myGovernment
80
5
18
16
31
10
5
58
11
81
5
21
16
29
10
5
84
12
80
5
22
16
27
10
5
59
11
81
5
21
20
25
10
5
Malaysian Handicraft
Development Corporation
60
11
81
5
22
20
24
10
5
85
12
80
5
22
16
27
10
5
61
11
Islamic Science University of
Malaysia (USIM)
81
5
21
20
28
8
4
86
12
80
5
17
20
28
10
5
62
11
Implementation and
Coordination Unit (ICU)
81
5
19
14
33
10
5
Ministry of Science,
Technology and Innovations,
Malaysia
87
12
80
5
19
16
30
10
5
63
11
81
5
21
16
29
10
5
64
11
Kuala Terengganu Municipal
Council
81
5
21
16
29
10
5
Ministry of Rural and
Regional Development,
Malaysia
88
12
80
5
20
11
34
10
5
65
11
81
5
21
16
29
10
5
89
12
Ministry of Tourism
80
5
20
16
29
10
5
66
11
81
5
21
16
29
10
5
90
12
80
5
21
16
28
10
5
67
11
81
5
21
16
29
10
5
Municipal Council of Batu
Pahat
68
11
81
5
22
16
28
10
5
91
12
Municipal Council of
Kemaman
80
5
20
20
25
10
5
69
11
Perak Tengah, Seri Iskandar
District Council
81
5
22
16
28
10
5
92
12
80
5
21
16
28
10
2
93
12
80
5
22
16
27
10
5
Note
69
APPENDICES
70
No Rank
94
95
12
12
Portal/Website
Score
Star
Municipal Council of Pasir
Gudang
80
5
Office of the Chief Secretary
to the Government
80
5
Pillar
CI
CIG
CSe
CSu
CM
21
16
28
10
5
22
18
25
10
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
118
15
Bentong Municipal Council
77
4
21
20
22
9
5
119
15
Department of Skills
Development
77
4
19
16
27
10
5
120
15
Department of Statistics
77
4
20
18
24
10
5
121
15
Hulu Selangor District Council
77
4
18
20
26
8
5
122
15
Kinta Selatan, Kampar District
Council
77
4
20
16
26
10
5
4
96
12
Pengkalan Hulu District
Council
80
5
22
16
27
10
5
97
12
Prime Minister's Office
80
5
22
18
25
10
5
98
12
80
5
22
16
27
10
5
123
15
Manjung Municipal Council
77
4
20
16
28
8
5
99
12
South East Johor Municipal
Authority
80
5
21
16
30
8
5
124
15
77
4
21
18
23
10
5
125
15
Prisons Department Malaysia
77
4
18
14
30
10
5
126
15
Universiti Tun Hussein Onn
Malaysia (UTHM)
77
4
21
13
29
9
5
127
16
Department of Irrigation and
Drainage
76
4
23
13
25
10
5
128
16
Federal Town and Country
Planning Department
76
4
20
12
29
10
5
100
12
Terengganu
80
5
21
16
29
10
4
101
12
80
5
22
16
27
10
5
102
13
79
4
18
20
26
10
5
103
13
Department of Fisheries
79
4
17
13
34
10
5
104
13
79
4
21
16
27
10
5
105
13
Federal Agricultural Marketing
Authority (FAMA)
79
4
20
16
28
10
5
129
16
Kedah Regional Development
Authority (KEDA)
76
4
21
16
24
10
5
106
13
Johor Land and Mines
Department
79
4
18
18
28
10
5
130
16
Kulai Municipal Council
76
4
21
16
24
10
5
131
16
Kulim Land Office
76
4
19
20
22
10
5
Judicial and Legal Training
Institute
79
132
16
Kubang Pasu District Council
76
4
22
20
19
10
5
133
16
Maran District Council
76
4
20
16
26
9
5
107
13
4
19
20
29
6
5
108
14
District Council of Dungun
78
4
21
16
26
10
5
134
16
Ministry of Works, Malaysia
76
4
20
14
28
10
4
109
14
Kelantan Syariah Judiciary
Department
78
4
19
20
26
8
5
135
16
National Institute for Public
Administration (INTAN)
76
4
20
20
21
10
5
110
14
Melaka Syariah Court
78
4
21
20
22
10
5
136
16
Negeri Sembilan
76
4
17
16
28
10
5
111
14
Minerals and Geoscience
Department Malaysia
78
4
19
17
27
10
5
137
16
Pasir Mas District and Land
Office
76
4
22
16
24
10
4
112
14
Ministry of Defence
78
4
20
14
29
10
5
138
16
76
4
19
17
28
8
4
113
14
Ministry of Youth and Sports,
Malaysia
78
4
19
18
27
10
4
Universiti Sains Malaysia
(USM)
139
17
Bera District Council
75
4
21
20
19
10
5
114
14
Tanah Merah District and
Land Office
78
4
22
16
27
8
5
140
17
Cameron Highlands District
Council
75
4
20
16
24
10
5
115
14
Temerloh Municipal Council
78
4
17
16
30
10
5
141
17
75
4
17
14
29
10
5
116
14
Selama District Council
78
4
20
16
27
10
5
Ministry of Federal Territories
and Urban Wellbeing
117
15
Ampang Jaya Municipal
Council
77
4
19
16
27
10
5
Note
71
APPENDICES
72
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
142
17
Malaysian Agricultural
Research and Development
Institute (MARDI)
75
4
19
13
28
10
5
161
19
of Terengganu Tengah
(KETENGAH)
73
4
17
13
28
10
5
143
17
National Solid Waste
Management Department
75
4
22
20
18
10
5
162
19
Inland Revenue Board of
Malaysia
73
4
18
11
30
10
4
144
17
Pekan District Council
75
4
19
16
26
9
5
163
19
73
4
16
12
33
10
2
145
17
Penang Development
Corporation
75
4
21
20
21
8
5
International Islamic
University (IIU)
164
19
Ministry of Foreign Affairs
73
4
22
14
22
10
5
165
19
Universiti Malaysia Pahang
(UMP)
73
4
19
16
23
10
5
166
20
Lipis District Council
72
4
17
16
25
9
5
167
20
Malaysian Cocoa Board
72
4
17
17
23
10
5
168
20
National Registration
Department
72
4
20
15
22
10
5
169
20
Pahang
72
4
18
14
25
10
5
170
20
Perbadanan Tabung
Pendidikan Tinggi Nasional
(PTPTN)
72
4
21
8
28
10
5
171
20
Sik District Council
72
4
22
16
19
10
5
172
20
Ungku Omar Polytechnic
(PUO)
72
4
16
16
25
10
5
173
21
ePerolehan
71
4
16
18
22
10
5
174
21
Federal Land Development
Authority (FELDA)
71
4
17
18
23
8
5
175
21
FELCRA Berhad
71
4
15
16
25
10
5
176
21
Labour Department
(Peninsular Malaysia)
71
4
18
20
18
10
5
177
21
Ministry of Energy, Green
Technology and Water
71
4
18
13
25
10
5
178
21
Road Transport Department
71
4
17
10
29
10
5
179
21
Sultan Azlan Shah Polytechnic
71
4
18
14
26
8
5
180
21
Sultan Haji Ahmad Shah
Polytechnic (POLISAS)
71
4
18
16
24
8
5
181
21
Universiti Putra Malaysia
(UPM)
71
4
16
11
30
10
4
182
21
Universiti Utara Malaysia
(UUM)
71
4
16
13
27
10
5
146
17
Raub District Council
75
4
20
16
24
10
5
147
17
Universiti Malaysia Perlis
(UniMAP)
75
4
19
16
25
10
5
148
18
Department of Veterinary
Services
74
4
16
20
25
8
5
149
18
District Council of Segamat
74
4
21
16
22
10
5
150
18
Forestry Department of
Malaysia
74
4
20
15
24
10
5
151
18
Istana Budaya
74
4
20
16
23
10
5
152
18
Kuala Krai District and Land
Office
74
4
20
16
25
8
5
153
18
Land and Mines Department
74
4
19
16
24
10
5
154
18
Malaysian Peninsular
Commercial Vehicle Licensing
Board
74
4
19
16
24
10
5
155
18
Ministry of Plantation
Industries and Commodities
74
4
21
16
22
10
5
156
18
Ministry of Domestic
Trade, Cooperative and
Consumerisme
74
4
18
16
25
10
5
157
18
National Film Development
Corporation Malaysia (FINAS)
74
4
22
18
19
10
5
158
18
Perak
74
4
19
13
28
10
4
159
18
Royal Customs Department of
Malaysia
74
4
14
20
27
8
5
160
19
Department of Polytechnic
and Community College
Education
73
4
18
18
22
10
5
Note
73
APPENDICES
74
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
183
22
Construction Industry
Development Board (CIDB)
70
4
14
13
28
10
5
204
23
Pasir Puteh District and Land
Office
69
4
15
13
28
8
5
184
22
Department of Environment
(DOE)
70
4
18
18
22
8
4
205
23
Public Service Commission
69
4
18
14
24
8
5
206
23
Universiti Teknologi Malaysia
(UTM)
69
4
18
11
28
8
4
185
22
Department of Information
Services Malaysia
70
4
22
11
25
8
4
207
24
Alor Star Municipal Council
68
4
21
16
16
10
5
186
22
Department of National
Heritage
70
4
19
17
21
8
5
208
24
General Administration
Division
68
4
18
11
24
10
5
187
22
Department of Occupational
Safety & Health
70
4
15
17
23
10
5
209
24
Kelantan State Service
Commission
68
4
18
16
21
8
5
188
22
Department of Survey and
Mapping Malaysia
70
4
21
14
20
10
5
210
24
Kuala Selangor District
Council
68
4
14
16
25
8
5
189
22
Johor Port Authority
70
4
16
14
25
10
5
211
24
4
23
12
20
10
3
22
Johor Town and Rural
Planning Department
70
4
19
18
18
10
5
Malaysian National News
Agencies (BERNAMA)
68
190
212
24
Malaysian Pineapple Industry
Board
68
4
17
16
20
10
5
191
22
Kuala Muda Land Office
70
4
17
18
21
10
4
192
22
Malaysian Meteorological
Department
70
4
20
11
27
8
4
213
24
Public Works Department
Malaysia
68
4
19
14
20
10
5
193
22
MARA University of
Technology (UiTM)
70
4
19
11
28
10
2
214
24
Universiti Kebangsaan
Malaysia (UKM)
68
4
17
16
25
6
4
194
22
Sultan Mizan Zainal Abidin
Polytechnic
70
4
20
13
24
8
5
215
24
Universiti Malaya (UM)
68
4
17
11
29
8
3
216
24
Yan District Council
68
4
21
16
16
10
5
195
22
Trade Union Affairs
Department
70
4
21
17
18
9
5
217
25
Department of Veterans'
Affairs
67
4
19
17
16
10
5
196
22
Universiti Teknikal Malaysia
Melaka (UTeM)
70
4
18
13
27
8
4
218
25
Department of Waqaf, Zakat
& Hajj
67
4
19
14
22
8
4
197
23
Central Bank of Malaysia
69
4
16
18
25
6
4
219
25
67
4
20
15
17
10
5
198
23
Department of Orang Asli
Affairs, Malaysia (JHEOA)
69
4
18
13
23
10
5
Department of Wildlife and
National Parks
220
25
Employees Provident Fund
67
4
17
18
21
8
3
199
23
Department of Special Affairs
69
4
20
14
22
8
5
221
25
67
4
17
10
26
10
4
200
23
Farmers' Organization
Authority of Malaysia
69
4
19
16
21
8
5
Intellectual Property
Corporation of Malaysia
222
25
Johor State Religious Council
67
4
16
18
18
10
5
201
23
Jerantut District Council
69
4
19
16
20
9
5
223
25
67
4
17
11
26
8
5
202
23
Malaysian Palm Oil Board
69
4
18
11
28
8
4
224
25
67
4
19
11
22
10
5
203
23
Muda Agricultural
(MADA)
69
4
17
16
21
10
5
Ministry of International Trade
and Industry (MITI ), Malaysia
225
25
National Institute of Land and
Survey (INSTUN)
67
4
21
13
18
10
5
Note
75
APPENDICES
76
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
226
25
Padang Terap District Council
67
4
20
16
16
10
5
251
27
Legal Affairs Division
65
4
16
14
20
10
5
227
25
Pendang District Council
67
4
21
16
15
10
5
252
27
65
4
14
13
25
8
5
228
25
Pendang Land Office
67
4
17
14
22
10
4
Machang District and Land
Office
229
25
Sabak Bernam District
Council
67
4
17
16
19
10
5
253
27
Melaka Land and Mines
Office
65
4
19
12
19
10
5
230
25
Sungai Petani Municipal
Council
67
4
20
16
16
10
5
254
27
National Space Agency of
Malaysia (ANGKASA)
65
4
20
11
25
6
3
231
25
Universiti Pertahanan
Nasional Malaysia (UPNM)
67
4
20
13
24
6
4
255
27
National Sports Institute
65
4
16
17
19
8
5
256
27
Perlis
65
4
14
18
19
10
4
232
26
Alor Gajah Municipal Council
66
4
18
16
17
10
5
257
27
Public Complaints Bureau
65
4
21
14
16
10
4
233
26
Baling Land Office
66
4
14
14
23
10
5
258
27
65
4
16
18
16
10
5
234
26
Department of Civil Defence
66
4
18
13
20
10
5
Public Private Partnership
Unit (3PU)
235
26
Kubang Pasu Land Office
66
4
17
13
21
10
5
259
27
65
4
17
13
22
8
5
236
26
Legal Aid Department
66
4
19
14
18
10
5
Subang Jaya Municipal
Council
237
26
Malaysian Federal Court
66
4
17
11
24
10
4
260
28
Election Commission
64
4
13
15
23
8
5
238
26
Ministry of Natural Resources
and Environment
66
4
19
9
23
10
5
261
28
Federal Development
Department of Kelantan
64
4
17
11
21
10
5
239
26
Multimedia Development
Corporation (MDeC)
66
4
14
20
23
6
3
262
28
Labour Department (Sarawak)
64
4
18
16
17
8
5
263
28
Ledang Community College
64
4
20
9
20
10
5
240
26
Padang Terap Land Office
66
4
15
16
21
10
4
264
28
64
4
18
8
24
10
4
241
26
Public Works Division
66
4
17
11
23
10
5
242
26
Sarawak State Library
66
4
14
16
23
8
5
Malaysian Centre
For Geospatial Data
Insfrastructure
243
26
Seberang Perai Municipal
Council
66
4
15
11
26
10
4
265
28
Manpower Department
64
4
18
13
18
10
5
266
28
64
4
18
13
18
10
5
244
26
SME Corporation Malaysia
(SME Corp. Malaysia)
66
4
14
11
28
8
5
National Population and
Family Development Board
Malaysia (NPFDB)
267
28
Pahang Public Works
Department
64
4
13
20
18
8
5
245
27
Auditor General Office
65
4
16
11
23
10
5
246
27
Department of Insolvency
Malaysia
65
4
20
15
15
10
5
268
28
Perbadanan Nasional Berhad
(PNS)
64
4
14
15
21
10
4
247
27
Department of National
Service Training
65
4
19
13
20
8
5
269
28
Sabak Bernam Community
College
64
4
19
11
22
8
4
248
27
Industrial Relations
Department
65
4
15
17
18
10
5
270
28
Social Security Organisation
(SOCSO)
64
4
19
13
17
10
5
249
27
Klang Municipal Council
65
4
15
13
22
10
5
271
29
Kangar Municipal Council
63
4
13
16
19
10
5
250
27
Kulim Polytechnic
65
4
14
16
22
8
5
272
29
Kelantan State Library
63
4
17
17
18
6
5
Note
77
APPENDICES
78
No Rank
273
29
Portal/Website
Score
Star
Malaysia Anti-Corruption
Commission
63
4
Pillar
CI
CIG
CSe
CSu
CM
17
8
23
10
5
274
29
National Library of Malaysia
63
4
18
13
21
6
5
275
29
Perak Islamic Religious Affairs
Department
63
4
19
10
19
10
5
276
29
Port Dickson Polytechnic
63
4
16
11
21
10
5
277
29
Teluk Intan Community
College
63
4
17
7
26
8
5
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
296
31
HRMIS
61
4
19
11
16
10
5
297
31
Islamic Development
Department
61
4
18
11
22
6
4
298
31
Jelebu District Council
61
4
20
13
13
10
5
299
31
Kelantan Public Works
Department
61
4
14
14
19
10
4
300
31
Kuching, Sarawak Polytechnic
61
4
16
16
18
6
5
301
31
Kulim Municipal Council
61
4
17
13
16
10
5
278
29
Universiti Malaysia Sabah
(UMS)
63
4
18
9
24
10
2
302
31
Majlis Perbandaran Langkawi
Bandaraya Pelancongan
61
4
17
16
13
10
5
279
29
Valuation and Property
Services Department
63
4
13
13
24
8
5
303
31
Malaysian Timber Industry
Board
61
4
14
15
23
6
3
280
29
Yayasan Tekun Nasional
63
4
14
15
19
10
5
304
31
Merlimau Polytechnic
61
4
17
11
18
10
5
281
30
Community Development
Department (KEMAS)
62
4
12
10
25
10
5
305
31
Penang Island Municipal
Council
61
4
20
8
20
8
5
282
30
Fisheries Development
Authority of Malaysia
62
4
15
13
19
10
5
306
31
Penang State Treasury
Department
61
4
16
11
19
10
5
283
30
Institut Keusahawan Negara
(INSKEN)
62
4
18
15
16
8
5
307
32
Account General Department
60
4
15
13
17
10
5
284
30
Johor Education Department
62
4
19
15
15
8
5
308
32
Baling District Council
60
4
15
16
14
10
5
285
30
Kuala Pilah District Council
62
4
17
13
17
10
5
309
32
Department of Syariah
Judiciary Malaysia
60
4
17
16
14
8
5
286
30
Local Authority Kulim Hi-Tech
Industrial Park
62
4
17
16
14
10
5
310
32
Fire and Rescue Department,
Malaysia
60
4
18
11
18
8
5
287
30
Ministry of Transport,
Malaysia
62
4
19
13
15
10
5
311
32
Islamic Department of Federal
Teritory
60
4
15
10
20
10
5
288
30
National Department for
Culture and Arts
62
4
20
15
16
6
5
312
32
Johor State Religious
Department
60
4
21
11
13
10
5
289
30
National Film Department
62
4
19
13
18
8
4
313
32
60
4
14
15
17
10
4
290
30
Royal Malaysian Police
62
4
19
11
17
10
5
Kedah State Health
Department
291
30
Tampin District Council
62
4
18
17
13
10
4
314
32
Kuala Langat District Council
60
4
13
16
16
10
5
292
30
Universiti Malaysia
Terengganu (UMT)
62
4
16
14
20
8
4
315
32
Labour Department (Sabah)
60
4
18
17
12
8
5
316
32
Malaysia Productivity
Corporation (MPC)
60
4
17
9
19
10
5
293
31
eSyariah
61
4
15
13
22
8
3
294
31
Agri-Food Business
Development Centre (BDC)
61
4
18
14
14
10
5
317
32
Malaysian Communications
and Multimedia Commission
60
4
13
14
18
10
5
295
31
Department of Standards
Malaysia
61
4
16
13
19
8
5
318
32
Rembau District Council
60
4
18
13
14
10
5
Note
79
APPENDICES
80
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
319
32
Suruhanjaya Koperasi
Malaysia (SKM)
60
4
17
11
17
10
5
342
35
Department of Museums
Malaysia
57
3
16
11
19
8
3
320
32
Syariah Court of Federal
Territory
60
4
17
11
17
10
5
343
35
Immigration Department
57
3
16
11
17
8
5
344
35
MyHealth
57
3
19
13
14
8
3
345
35
Industrial Court Malaysia
57
3
16
11
15
10
5
346
35
Malaysian Industrial
(MIDA)
57
3
18
11
15
8
5
347
35
Malaysian Maritime
Enforcement Agency
57
3
15
13
18
6
5
348
35
National AntiDrugs Agency
(NADA)
57
3
19
12
15
8
3
349
35
Penang Land and Mines Office
57
3
13
12
19
8
5
350
35
State Land and Mineral
Department
57
3
16
11
16
10
4
351
36
Central Seberang Perai District
and Land Office, Penang
56
3
14
10
19
8
5
352
36
Department of Broadcasting
56
3
16
13
17
6
4
353
36
Development Authority of
Pulau Pinang Region (PERDA)
56
3
14
11
16
10
5
354
36
District and Land Office of
Hulu Langat
56
3
11
15
17
8
5
355
36
District Offices of Johor
56
3
13
6
22
10
5
356
36
Education Service Commission
56
3
14
12
16
10
4
321
32
Tumpat District and Land
Office
60
4
18
15
18
4
5
322
32
Zakat Collection Centre of
Federal Territories
60
4
15
8
27
8
2
323
33
Jempol District Council
59
3
18
13
13
10
5
324
33
Klang Port Authority
59
3
17
11
18
8
5
325
33
Malaysian Rubber Board
59
3
16
8
22
8
5
326
33
Marine Department Malaysia
59
3
15
15
17
7
5
327
33
National Hydraulic Research
Institute of Malaysia
(NAHRIM)
59
3
16
15
13
10
5
328
33
National Valuation Institute
59
3
14
11
21
8
5
329
33
Sabah State Health
Department
59
3
16
16
14
8
5
330
33
Seberang Perai Polytechnic
59
3
17
14
15
8
5
331
33
Selangor Town and Rural
Planning Department
59
3
15
13
18
8
5
Cabinet, Constitution and
Government Relation
Division
58
332
34
3
16
10
17
10
5
333
34
Nilai Municipal Council
58
3
20
10
15
8
5
357
36
JobsMalaysia
56
3
15
13
19
6
3
334
34
Perlis Public Works
Department
58
3
13
13
19
8
5
358
36
Johor Baharu Polytechnic
56
3
19
11
14
8
4
335
34
Property and Land
Management Division
58
3
16
11
21
6
4
359
36
Johor State Development
Office
56
3
17
6
19
10
4
336
34
Registrar of Societies
58
3
18
10
17
8
5
360
36
Kota Melaka Polytechnic
56
3
18
11
14
8
5
337
34
Segamat Community College
58
3
13
18
15
8
4
361
36
Malaysia Agriculture Park
56
3
11
13
17
10
5
338
34
Selangor Education
Department
58
3
16
13
14
10
5
362
36
Malaysian Army
56
3
19
10
16
8
3
363
36
56
3
17
9
16
10
4
339
34
Selayang Municipal Council
58
3
15
10
18
10
5
Malaysian Qualifications
Agency (MQA)
340
34
Terengganu State Islamic
Affairs and Malay Custom
58
3
20
11
16
6
5
364
36
National Housing Department
56
3
16
8
17
10
5
365
36
56
3
14
11
22
6
3
341
35
Biro Tatanegara
57
3
16
8
18
10
5
National Institute of
Occupational Safety & Health
Note
81
APPENDICES
82
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
366
36
National Unity and Integration
Department
56
3
15
13
15
8
5
385
37
Office of Federal Secretary,
Sarawak
55
3
16
11
16
8
4
367
36
North East District and Land
Office, Penang
56
3
13
11
19
8
5
386
37
Penang Syariah Judiciary
Department
55
3
18
10
15
8
4
368
36
State Computer Service
Department
56
3
17
8
19
8
4
387
37
Perlis Education Department
55
3
13
11
18
8
5
388
37
Royal Malaysian Air Force
55
3
12
15
17
8
3
369
36
Sultan Abdul Halim
Mu'adzam Syah Polytechnic
(POLIMAS)
56
3
12
10
19
10
5
389
37
Skills Fund Development
Corporation
55
3
15
13
16
8
3
370
36
The Special Taskforce
To Facilitate Business
(PEMUDAH)
56
3
15
10
16
10
5
390
37
Small and Medium Enterprise
Bank Berhad (SME Bank)
55
3
16
15
12
10
2
391
37
Southeast Asia Regional
Centre for Counter-Terrorism
55
3
17
6
17
10
5
392
37
Universiti Malaysia Sarawak
(UNIMAS)
55
3
13
8
23
8
3
393
38
Bandar Baharu District
Council
54
3
15
13
13
8
5
394
38
Institute of Diplomacy and
Foreign Relations (IDFR)
54
3
15
6
21
8
4
395
38
Land Office of Pontian
54
3
14
13
15
8
4
396
38
Langkawi Development
Authority (LADA)
54
3
17
9
13
10
5
397
38
Malaysia Tourism Promotion
Board
54
3
18
11
14
10
1
398
38
Manjung Land and District
Office
54
3
10
9
24
8
3
399
38
National Youth Vocational
Institute Chembong
54
3
16
15
12
6
5
400
38
Negeri Sembilan Office of
State Treasury
54
3
20
11
13
6
4
401
38
Perak Land and Mines
Department
54
3
10
7
26
8
3
371
36
UDA Holdings Berhad
56
3
16
11
16
10
3
372
37
Bank Rakyat Bhd.
55
3
15
9
18
10
3
373
37
Board of Engineers Malaysia
55
3
13
13
14
10
5
374
37
Ceremonial and International
Conference Secretariat
Division
55
3
15
15
12
8
5
375
37
Department of Chemistry
(DOC)
55
3
16
13
13
8
5
376
37
Director of Land and Mines
Office Federal Territory
55
3
10
11
19
10
5
377
37
Franchise Development
Division
55
3
14
13
13
10
5
378
37
Kota Kinabalu Polytechnic
55
3
14
14
12
10
5
379
37
Kuantan Community College
55
3
14
13
15
8
5
380
37
Lembaga Tabung Angkatan
Tentera
55
3
15
13
12
10
5
381
37
Malaysia External Trade
(MATRADE)
55
3
17
4
24
6
4
382
37
Malaysian Quarantine and
Inspection Services (MAQIS)
55
3
15
14
13
8
5
402
38
Perlis State Treasury
Department
54
3
13
13
13
10
5
383
37
Melaka State Development
Office
55
3
14
7
24
6
4
403
38
Sabah Tourism Board
54
3
14
13
17
8
2
384
37
Negeri Sembilan State Health
Department
55
3
14
15
14
8
4
404
38
Securities Commission (SC)
54
3
19
12
17
4
2
405
38
Selayang Community College
54
3
13
14
15
8
4
406
38
Social Institute of Malaysia
54
3
15
13
15
6
5
Note
83
APPENDICES
84
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
407
38
Yayasan Pelajaran Johor
54
3
15
11
13
10
5
408
39
Bachok District and Land
Office
53
3
15
6
19
8
5
Drainage, Kedah
53
Gemas Small District and
Land Office
53
409
410
39
39
3
3
14
14
17
8
12
18
6
8
No Rank
Johor Forestry Department
53
3
10
9
23
6
5
412
39
Kuantan Port Authority
53
3
18
11
12
8
4
413
39
Mas Gading Community
College
53
3
16
10
14
8
5
414
39
Northern Seberang Perai
District and Land Office,
Penang
53
3
14
8
17
10
4
Star
Pillar
CI
CIG
CSe
CSu
CM
40
Pahang Syariah Judiciary
Department
52
3
14
13
15
6
4
429
40
Port Dickson Municipal
Council
52
3
17
10
12
8
5
430
40
Selangor Land and Mines
Office
52
3
13
11
15
8
5
431
40
Selangor State Health
Department
52
3
15
8
14
10
5
432
40
South West District and Land
Office, Penang
52
3
18
11
15
6
2
433
40
Terengganu Social Welfare
Department
52
3
19
11
14
4
4
434
40
Terengganu State Library
52
3
15
6
17
10
4
435
40
Water Supply Department
52
3
18
9
13
8
4
5
39
Score
428
4
411
Portal/Website
415
39
Sarawak Timber Industry and
53
3
15
15
12
8
3
436
41
Bentong District and Land
Office
51
3
11
11
16
8
5
416
39
Terengganu Syariah Judiciary
Department
53
3
11
11
16
10
5
437
41
Marang
51
3
13
8
19
6
5
417
40
Chief Government Security
Office
52
3
16
13
12
6
5
438
41
Energy Commission
51
3
17
13
14
6
1
439
41
Forest Research Institute of
Malaysia (FRIM)
51
3
19
6
13
8
5
440
41
Hulu Selangor Community
College
51
3
10
13
15
8
5
441
41
Jempol District and Land
Office
51
3
12
10
16
8
5
442
41
Kuala Kangsar Land and
District Office
51
3
10
7
23
8
3
443
41
Malaysian Science and
Technology Information
Centre (MASTIC)
51
3
14
10
16
6
5
444
41
National Agricultural Training
Council (NATC)
51
3
13
11
12
10
5
445
41
Perak Education Department
51
3
10
17
15
4
5
446
41
Rembau District and Land
Office
51
3
12
17
13
4
5
447
41
Science and Technology
Research Institution for
Defence
51
3
14
13
14
6
4
418
40
Drainage, Terengganu
52
3
17
8
18
6
3
419
40
Department of Social Welfare
Malaysia
52
3
16
8
15
8
5
Department of Youth and
Sports, Penang
52
Sports, Federal Territory Kuala
Lumpur
52
420
421
40
40
3
3
16
16
15
15
10
10
6
6
5
5
422
40
Kedah Town and Rural
Planning Department
52
3
11
13
17
8
3
423
40
Kuala Lumpur Federal Territory
Education Department
52
3
16
10
12
9
5
424
40
Land Office of Kluang
52
3
16
6
20
8
2
425
40
Malaysia Pepper Board
52
3
14
11
16
6
5
426
40
National Saving Bank
52
3
14
12
15
8
3
427
40
Pahang State Development
Corporation
52
3
12
5
22
10
3
Note
85
APPENDICES
86
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
448
41
Sultan Salahuddin Abdul Aziz
Shah Polytechnic
51
3
13
11
13
10
4
471
43
Food Safety and Quality
Division
49
3
15
8
16
5
5
449
41
Sungai Siput Community
College
51
3
14
13
18
2
4
472
43
Human Rights Commission of
Malaysia (SUHAKAM)
49
3
15
8
13
10
3
450
41
Terengganu State Museum
51
3
19
10
12
6
4
473
43
49
3
15
6
17
6
5
451
42
Board of Quantity Surveyors
Malaysia
50
3
14
11
14
8
3
Institute of Language and
Literature Malaysia
474
43
49
3
12
11
17
4
5
Companies Commission of
Malaysia
50
Kelantan Islamic Religious and
Customs Council
475
43
49
3
14
15
11
6
3
Hulu Selangor
50
Kelantan State Health
Department
476
43
National Pharmaceutical
Control Bureau
49
3
14
12
12
8
3
477
43
Negeri Sembilan Foundation
49
3
12
9
17
6
5
478
43
Negeri Sembilan Public Works
Department
49
3
16
9
13
6
5
479
43
Perak Public Works
Department
49
3
15
12
15
6
1
480
43
Perak Veterinary Services
Department
49
3
20
7
13
6
3
481
43
Perlis State Forestry
Department
49
3
14
13
12
8
2
482
43
Royal Malaysian Navy
49
3
15
13
12
6
3
483
43
Sewerage Services Department
49
3
13
11
13
8
4
484
43
Southern Seberang Perai
District and Land Office,
Penang
49
3
13
8
17
8
3
485
43
State Financial and Treasury
Department (Melaka)
49
3
12
11
13
8
5
452
453
42
42
3
3
16
15
6
13
15
10
10
8
3
4
454
42
Education Technology Division
50
3
14
10
16
6
4
455
42
Kelantan Education
Department
50
3
14
13
11
7
5
456
42
Kuala Lumpur Hospital
50
3
14
9
15
8
4
457
42
Land Office of Johor Bahru
50
3
15
11
13
8
3
458
42
Larut Matang and Selama
Land and District Office
50
3
11
7
21
8
3
459
42
Malaysian Institute of
Accountant
50
3
17
12
16
4
1
460
42
Miri City Council
50
3
12
11
17
8
2
461
42
National Landscape
Department
50
3
15
12
10
8
5
462
42
National Science Centre
50
3
18
9
14
6
3
463
42
Negeri Sembilan State
Development Office
50
3
11
8
18
8
5
464
42
Sabah Education Department
50
3
16
10
10
10
4
465
42
Sabah Forestry Department
50
3
18
6
16
8
2
486
43
Universiti Darul Iman
49
3
17
6
15
8
3
466
42
Stadium Merdeka Corporation
50
3
15
10
12
8
5
487
44
48
3
12
7
20
6
3
467
42
State Department of Veterinary
Service, Penang
50
3
16
8
18
4
4
Batang Padang Land and
District Office
488
44
3
16
11
10
6
5
42
State Islamic Affairs
Department
50
3
14
11
18
6
1
Sports, Melaka
48
468
489
44
3
16
11
10
6
5
42
State Treasury Sabah
50
3
14
7
20
6
3
Sports, Perlis
48
469
470
42
University Malaya Medical
Centre
50
3
13
14
14
8
1
490
44
Development Bank of
Malaysia
48
3
15
9
11
10
3
Note
87
APPENDICES
88
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
491
44
Hilir Perak Land and District
Office
48
3
11
7
21
6
3
514
45
Johor Family Development
Foundation
47
3
12
13
13
4
5
492
44
Kedah Land and Mines Office
48
3
11
6
18
10
3
515
45
Johor State Library
47
3
14
6
16
8
3
493
44
Kelantan State Development
Office
48
3
11
10
18
4
5
516
45
Keretapi Tanah Melayu Berhad
(KTMB)
47
3
11
6
20
6
4
494
44
Kerian Land and District
Office
48
3
11
7
19
8
3
517
45
Kota Bharu Polytechnic
47
3
16
6
15
6
4
518
45
Kota Kuala Terengganu
Polytechnic
47
3
12
8
13
10
4
519
45
Land Office of Segamat
47
3
9
13
16
6
3
495
44
Kinta Land and District Office
48
3
11
7
21
8
1
496
44
Malaysian Examinations
Syndicate
48
3
12
8
15
8
5
520
45
Lipis District and Land Office
47
3
13
8
13
8
5
497
44
Melaka Education Department
48
3
13
9
16
5
5
521
45
Matriculation Division
47
3
13
10
13
8
3
498
44
National Security Council
48
3
13
9
12
10
4
522
45
47
3
11
11
14
6
5
499
44
National Water Services
Commission
48
3
14
12
13
6
3
Negeri Sembilan Education
Department
523
45
Negeri Sembilan Land and
Mines Office
47
3
11
6
18
8
4
524
45
Pahang Forestry Department
47
3
12
11
15
4
5
525
45
Perak Town and Rural
Planning Department
47
3
9
17
12
6
3
526
45
Portal Info Desa
47
3
11
8
14
10
4
500
44
Pahang Town and Rural
Planning Department
48
3
18
6
9
10
5
501
44
Penang
48
3
13
9
13
10
3
502
44
Perlis State Health Department
48
3
12
7
16
8
5
503
44
Sabah Social Welfare
Department
48
3
11
9
16
8
4
527
45
Prime Minister's Department
47
3
14
8
15
6
4
504
44
Sultan Idris Shah Polytecnhic
Sabak Bernam
48
3
12
9
17
8
2
528
45
Sarawak State Treasury
Department
47
3
10
13
11
8
5
505
44
Tawau Community College
48
3
9
9
19
8
3
529
45
3
17
7
15
6
2
44
Terengganu Local Authority
Division
48
3
17
9
12
6
4
State Economic Development
Corporation
47
506
530
45
Syarikat Bekalan Air Selangor
Sdn. Bhd.
47
3
14
3
23
6
1
531
45
Terengganu Human Resource
Management Division
47
3
15
10
12
6
4
532
45
Terengganu State Sports
Council
47
3
18
9
11
6
3
533
45
Terengganu Town and Rural
Planning Department
47
3
12
11
17
6
1
534
46
General Administration
Sarawak
46
3
15
9
12
6
4
535
46
Kedah Islamic Religious
Council
46
3
10
8
15
8
5
507
44
Water Department
48
3
13
9
15
8
3
508
45
Baitulmal Fund Board
47
3
16
8
15
6
2
509
45
Bayan Baru Community
College
47
3
9
13
13
8
4
Bintulu Development
Authority
47
Department of Women
Development
47
Sepang
47
Johor Agriculture Department
47
510
511
512
513
45
45
45
45
3
3
3
3
12
14
11
9
11
4
12
11
13
19
11
14
8
6
8
8
3
4
5
5
Note
89
APPENDICES
90
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
536
46
Kelantan State Treasury
Department
46
3
14
9
11
8
4
558
48
Internal Audit Unit
(Terengganu)
44
3
14
9
11
6
4
537
46
Perak State Health Department
46
3
13
14
10
6
3
559
48
44
3
13
11
12
4
4
538
46
Perlis State Library
46
3
13
10
15
6
2
Kelantan Veterinary Services
Department
539
46
Putrajaya Hospital
46
3
12
8
13
8
5
560
48
44
3
11
9
15
4
5
540
46
Slim River / Tg. Malim Land
and District Office
46
3
10
7
18
8
3
Kuala Langat Community
College
561
48
Kuching South City Council
44
3
12
13
9
8
2
541
47
Bukit Beruang Melaka
Community College
45
3
14
8
14
6
3
562
48
Land Office of Kota Tinggi
44
3
12
5
17
6
4
563
48
Malaysian Nuclear Agency
44
3
16
11
10
4
3
564
48
Malaysian Remote Sensing
Agency (Remote Sensing
Malaysia)
44
3
15
8
11
6
4
565
48
Ministry of Social
Development and
Urbanisation
44
3
13
9
11
8
3
542
47
Education Planning and
Research Division
45
3
14
9
11
6
5
543
47
Institute of Islamic
Understanding Malaysia
(IKIM)
45
3
16
10
9
6
4
544
47
Johor Office of State Treasury
45
3
12
8
16
6
3
545
47
Kepala Batas Community
College
45
3
13
6
16
6
4
566
48
Negeri Sembilan Mufti
Department
44
3
15
10
8
8
3
546
47
Land Office of Batu Pahat
45
3
13
8
11
8
5
567
48
44
3
14
3
12
10
5
547
47
Malaysian Institute of Road
Safety Research (MIROS)
45
3
14
10
9
8
4
Pahang Water Works
Department
568
48
Perlis Polytechnic
44
3
14
8
12
5
5
548
47
Mentakab Community College
45
3
10
10
12
8
5
569
48
Sabah State Library
44
3
15
5
11
10
3
549
47
Negeri Sembilan Agriculture
Department
45
3
14
8
10
8
5
570
48
Selayang Hospital
44
3
9
11
11
8
5
571
49
43
3
14
7
12
6
4
Pahang Land and Mines
Department
45
Bangi Islamic Teachers'
Training Institute
572
49
City Hall of Kuching North
43
3
14
7
13
6
3
573
49
Drainage, Perak
43
3
13
13
8
6
3
574
49
Department of Railway
43
3
11
9
10
8
5
575
49
Jerantut District and Land
Office
43
3
12
8
12
6
5
576
49
Johor Public Services
Commission
43
3
11
6
13
8
5
577
49
Kedah
43
3
15
5
15
6
2
578
49
Ministry of Infrastructure
Development and
Communications
43
3
9
13
10
8
3
579
49
National Sports Council
43
3
13
6
11
8
5
550
47
3
12
7
13
8
5
551
47
Pekan District and Land Office
45
3
14
9
10
8
4
552
47
Perbadanan Pengurusan Sisa
Pepejal dan Pembersihan
Awam (PPSPPA)
45
3
13
13
10
6
3
Selangor Public Works
Department
45
Selangor State Religious
Department
45
553
554
47
47
3
3
9
12
13
8
14
15
4
6
5
4
555
47
Sibu Water Board
45
3
15
11
9
8
2
556
47
SIRIM BERHAD
45
3
15
8
13
8
1
557
47
State Management Information
Unit
45
3
17
9
12
4
3
Note
91
APPENDICES
92
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
580
49
Institute Kinarut
43
3
14
8
10
6
5
601
50
Office of Federal Secretary,
Sabah
42
3
14
9
9
6
4
581
49
Negeri Sembilan Social
Welfare Department
43
3
14
8
11
6
4
602
50
Pahang Public Services
Commission
42
3
14
7
12
6
3
582
49
Negeri Sembilan Town and
Rural Planning Department
43
3
14
8
11
6
4
603
50
Sarawak Economic
42
3
12
9
11
8
2
583
49
Pahang Education Department
43
3
11
9
12
6
5
604
50
School Department
42
3
11
9
12
6
4
584
49
Pasir Salak Community
College
43
3
14
11
9
6
3
605
50
Segamat 2 Community
College
42
3
9
10
11
8
4
585
49
Penang Agriculture
Department
43
3
10
9
14
6
4
606
50
Selangor Veterinary Services
Department
42
3
14
4
15
5
4
586
49
Sabah Public Works
Department
43
3
15
2
17
6
3
607
50
State Forestry Office
42
3
14
9
10
6
3
608
51
3
12
11
11
4
3
49
Sarawak Agriculture
Department
43
3
14
7
13
6
3
Department of Agriculture
Terengganu's
41
587
609
51
Drainage, Selangor
41
3
12
10
10
5
4
588
49
Sarawak Foundation
43
3
16
4
13
8
2
589
49
Terengganu Family
Development Foundation
43
3
11
10
15
4
3
610
51
Hulu Terengganu
41
3
13
8
13
6
1
590
49
Terengganu Housing Division
43
3
17
9
9
6
2
611
51
41
3
13
8
10
6
4
591
49
Terengganu Public Works
Department
43
3
13
4
19
6
1
Kuala Terengganu
612
51
41
3
15
8
8
8
2
Veterinary Services and
Animal Industry Department
43
Setiu
613
51
Finance Division
41
3
11
6
16
4
4
592
49
3
9
11
13
8
2
593
50
Agrobank
42
3
14
8
10
8
2
614
51
Jelebu District and Land Office
41
3
10
6
15
6
4
594
50
Department of Fisheries Sabah
42
3
12
5
19
6
0
615
51
41
3
11
6
15
6
3
595
50
Drainage, Penang
42
3
14
6
13
6
3
Kuala Pilah District and Land
Office
616
51
41
3
12
7
11
8
3
Drainage, Sarawak
42
Land and Survey Department
Sarawak
617
51
Land Office of Mersing
41
3
11
6
16
4
4
Malaysian Examinations
Council
42
618
51
Malaysian Palm Oil Council
41
3
15
8
11
6
1
619
51
National Accounting Institute
41
3
15
4
10
8
4
620
51
National Tobacco Board
41
3
12
6
15
4
4
621
51
Pahang Veterinary Service
Department
41
3
12
8
10
8
3
622
51
Penang Forestry Department
41
3
14
11
10
4
2
623
51
Penang State Library
41
3
10
7
12
8
4
596
597
50
50
3
3
13
13
9
6
9
15
8
4
3
4
598
50
Melaka Public Works
Department
42
3
10
5
18
6
3
599
50
Melaka Town and Rural
Planning Department
42
3
12
7
12
8
3
600
50
National Biotechnology
Directorate (BIOTECH)
42
3
14
6
13
4
5
Note
93
APPENDICES
94
No Rank
624
51
Portal/Website
Score
Star
Penang State Religious
Council
41
3
Pillar
CI
CIG
CSe
CSu
CM
10
6
12
8
5
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
645
52
Sibu Municipal Council
40
3
10
7
13
8
2
646
52
State Planning Unit
40
3
13
8
9
6
4
625
51
Penang Town and Rural
Planning Department
41
3
10
9
11
6
5
647
52
Terengganu State Health
Department
40
3
11
8
10
8
3
626
51
Public Services Department
Sabah
41
3
12
5
14
6
4
648
52
Terengganu State Service
Commission
40
3
10
6
12
10
2
627
51
Selangor Office of State
Treasury
41
3
12
8
12
5
4
649
53
Academy of Science Malaysia
(ASM)
39
2
13
6
12
6
2
628
51
Selangor State Development
Corporation
41
3
11
10
14
4
2
650
53
Bandar Penawar Community
College
39
2
11
6
11
8
3
629
51
Sungai Petani Community
College
41
3
12
5
12
8
4
651
53
Department of Industrial
Development and Research
39
2
12
3
15
6
3
630
52
Cameron Highlands District
and Land Office
40
3
11
6
12
6
5
652
53
Kuala Selangor
39
2
11
7
9
8
4
631
52
Chenderoh Community
College
40
3
10
8
11
8
3
653
53
Jeli District and Land Office
39
2
10
4
14
8
3
632
52
Drainage, Melaka
40
3
12
4
14
6
4
654
53
Kuching Water Board
39
2
11
9
11
6
2
655
53
Limbang District Council
39
2
10
10
10
6
3
633
52
Forest Department Sarawak
40
3
12
10
8
8
2
656
53
39
2
13
5
9
10
2
634
52
Gua Musang District and Land
Office
40
3
10
6
13
6
5
Majlis Agama Islam dan Adat
Resam Melayu Pahang
657
53
39
2
13
8
9
8
1
635
52
Johor Survey and Mapping
Department
40
3
9
6
15
8
2
Malaysian Rubber Export
Promotion Council
658
53
39
2
13
7
10
4
5
636
52
Kelantan Museums
Corporation
40
3
13
5
12
8
2
Institute Bukit Mertajam
659
53
39
2
13
7
10
4
5
637
52
Institute Alor Gajah
40
3
14
8
10
4
4
Institute IKBN Dusun Tua
660
53
Penampang District Council
39
2
10
7
18
4
0
638
52
Negeri Sembilan Syariah
Judiciary Department
40
3
12
8
11
4
5
661
53
Penang Social Welfare
Department
39
2
9
8
11
8
3
639
52
Pahang Social Welfare
Department
40
3
11
6
12
6
5
662
53
Penang State Health
Department
39
2
11
7
10
6
5
640
52
Parliament of Malaysia
40
3
14
4
11
8
3
663
53
39
2
13
6
12
3
5
641
52
Perak Forestry Department
40
3
8
11
11
6
4
Putrajaya Education
Department
642
52
Pharmaceutical Services
Division
40
3
13
6
10
6
5
664
53
Rajang Port Authority
39
2
10
7
11
8
3
665
53
Raub District and Land Office
39
2
10
7
11
6
5
643
52
Pusat Maklumat Rakyat
40
3
13
10
13
2
2
666
53
Selangor Forestry Department
39
2
13
9
10
4
3
644
52
Selangor State Library
40
3
15
6
10
6
3
667
53
Special Education Department
39
2
15
6
9
4
5
Note
95
APPENDICES
96
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
668
54
Drainage, Johor
38
2
13
9
10
4
2
689
55
Kelantan Survey and Mapping
Department
37
2
9
4
15
8
1
669
54
Kemaman
38
2
14
8
9
6
1
690
55
Kuching Port Authority
37
2
10
7
10
8
2
691
55
Lundu District Council
37
2
8
7
11
8
3
670
54
Kuala Langat
38
2
10
4
13
6
5
692
55
Malaysia Health Promotion
Foundation
37
2
11
7
12
2
5
671
54
Jasin Community College
38
2
9
6
11
8
4
693
55
Malaysia Highway Authority
37
2
12
4
13
6
2
672
54
Johor Islamic Corporation
38
2
9
4
14
8
3
694
55
37
2
13
3
15
4
2
673
54
Kuantan District and Land
Office
38
2
13
7
10
4
4
Malaysian IndustryGovernment Group for High
Technology ( MIGHT )
674
54
Ministry of Finance
38
2
12
3
13
8
2
695
55
Melaka Museums Corporation
37
2
13
5
11
6
2
675
54
Ministry of Industrial
Development
38
2
11
4
15
6
2
696
55
Meradong District Office
37
2
12
9
7
6
3
697
55
Mukah Sarawak Polytechnic
37
2
9
16
7
2
3
676
54
Ministry of Industrial
Development (MID) Sarawak
38
2
9
9
12
6
2
698
55
National Hydrographic Centre
37
2
12
10
11
4
0
677
54
Ministry of Rural and
Entrepreneurial Development
38
2
9
3
16
6
4
699
55
Negeri Sembilan Survey and
Mapping Department
37
2
9
6
15
6
1
678
54
Ministry of Tourism, Culture
and Environment
38
2
10
6
14
4
4
700
55
Padawan Municipal Council
37
2
12
2
13
6
4
701
55
37
2
9
10
13
3
2
679
54
Muadzam Shah Polytechnic
38
2
13
4
12
4
5
Paya Besar Community
College
680
54
National Economic Action
Council (NEAC)
38
2
11
5
11
8
3
702
55
Penang Education Department
37
2
9
8
10
6
4
703
55
37
2
10
6
11
8
2
681
54
Institute Kuala Perlis
38
2
13
7
10
4
4
Penang State Religious
Department
704
55
Perak Office of State Treasury
37
2
14
6
11
4
2
682
54
Institute Sri Iskandar
38
2
13
7
10
4
4
705
55
Perbadanan Menteri Besar
Negeri Kelantan
37
2
15
3
11
4
4
683
54
Negeri Sembilan Development
Corporation
38
2
10
8
11
5
4
706
55
Road Safety Department
37
2
14
4
10
6
3
707
55
Sabah
37
2
10
4
15
6
2
684
54
Perlis State Development
Office
38
2
9
2
16
6
5
708
55
Sabah Public Complaints
Bureau
37
2
14
9
9
4
1
685
54
Pilgrimage Fund Board
38
2
10
5
12
8
3
709
55
Sarawak Biodiversity Centre
37
2
10
11
8
6
2
686
54
Port Dickson District and Land
Office
38
2
10
6
11
6
5
710
55
Sarawak Syariah Judiciary
Department
37
2
9
6
9
10
3
687
55
Arau Community College
37
2
10
8
8
8
3
711
55
37
2
12
6
12
4
3
688
55
Curriculum Development
Centre
37
2
10
6
11
6
4
Seremban District and Land
Office
712
55
State Attorney-General's
Chambers
37
2
9
6
11
8
3
Note
97
APPENDICES
98
No Rank
713
55
Portal/Website
Score
Star
State Legislative Assembly
(Terengganu)
37
2
Pillar
CI
CIG
CSe
CSu
CM
13
8
10
5
1
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
734
56
Sabah Credit Corporation
36
2
14
4
9
8
1
735
56
Sarawak Tourism Board
36
2
12
5
14
4
1
736
56
Sibu District Office
36
2
10
7
8
8
3
737
56
Syarikat SESCO Berhad
36
2
10
4
12
8
2
738
56
Terengganu State Economic
Planning Unit
36
2
14
6
9
6
1
739
56
Universiti Malaysia Kelantan
(UMK)
36
2
8
4
14
8
2
740
56
Urusetia Pembangunan Belia
Sukan dan NGO
36
2
7
9
14
4
2
714
55
Temenggong Ibrahim Teachers'
Training Institute
37
2
11
6
10
6
4
715
55
Terengganu Education
Department
37
2
10
8
7
8
4
716
55
Terengganu State Economic
37
2
12
6
11
6
2
717
56
Aminuddin Baki Institute
36
2
10
4
12
6
4
718
56
Bentong Community College
36
2
12
9
9
4
2
719
56
Clinical Research Centre
36
2
14
2
9
8
3
741
57
Betong District Council
35
2
8
7
10
8
2
720
56
Gombak
36
2
10
5
12
6
3
742
57
Bintulu Port Authority
35
2
9
6
8
8
4
721
56
Federal Development
Department of Sabah
36
2
8
3
15
6
4
743
57
Darulaman Teachers' Institute
35
2
13
3
13
4
2
744
57
35
2
12
5
8
6
4
722
56
Jasin District and Land Office
36
2
12
5
11
6
2
Drainage, Negeri Sembilan
723
56
Kelantan Social Welfare
Department
36
2
9
4
15
6
2
745
57
Petaling
35
2
9
6
10
8
2
724
56
Kuala Lumpur Health
Department
36
2
13
4
9
6
4
746
57
Sabak Bernam
35
2
9
5
12
6
3
725
56
Labuan Offshore Financial
Services Authority
36
2
13
6
9
6
2
747
57
Kedah Survey and Mapping
Department
35
2
9
6
14
6
0
726
56
Land Office of Kulaijaya
36
2
12
8
7
6
3
748
57
Kelantan Land and Mines
Department
35
2
9
2
14
8
2
727
56
MIMOS Berhad
36
2
14
5
8
8
1
749
57
Lubok Antu District Council
35
2
9
6
10
8
2
728
56
Ministry of Community
Development and Consumer
Affairs
36
2
11
5
13
4
3
750
57
Malacca Survey and Mapping
Department
35
2
7
4
14
8
2
729
56
Ministry of Environment and
Public Health
36
2
12
5
9
8
2
751
57
Malaysian Armed Forces
35
2
10
9
10
4
2
752
57
35
2
13
6
13
2
1
730
56
Natural Resources and
Environment Board (NREB)
Sarawak
36
2
12
4
10
8
2
Malaysian National Institute of
Translation (ITNM)
753
57
Maran District and Land
Office
35
2
11
6
9
6
3
731
56
Perak Public Service
Commission
36
2
9
4
11
9
3
754
57
Ministry of Planning and
Resource Management
35
2
10
6
12
4
3
732
56
Perak Social Welfare
Department
36
2
11
8
9
6
2
755
57
Institute Wakaf Tapai
35
2
14
7
8
4
2
733
56
Perak State Library
36
2
15
6
9
4
2
756
57
Penang Botanic Gardens
35
2
9
9
8
6
3
Note
99
APPENDICES
100
No Rank
757
758
57
57
Portal/Website
Score
Star
Perak Tengah Land and District
Office
35
2
Rompin District and Land
Office
35
2
Pillar
CI
CIG
CSe
CSu
CM
12
7
6
8
2
11
4
9
6
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
780
58
National Heart Institute
34
2
12
6
11
4
1
781
58
Institute Miri
34
2
11
7
10
4
2
782
58
Negeri Sembilan State Library
34
2
11
6
5
8
4
783
58
Negeri Sembilan Water Works
Department
34
2
9
5
11
6
3
5
759
57
Samarahan District Council
35
2
9
7
10
6
3
760
57
Sarikei District Council
35
2
11
5
10
8
1
761
57
Science and Technology Unit
35
2
11
8
13
2
1
784
58
Oral Health Division
34
2
13
5
9
4
3
762
57
Tawau Municipal Council
35
2
8
6
16
4
1
785
58
34
2
8
6
13
6
1
763
57
Technology Park Malaysia
(TPM)
35
2
13
5
9
6
2
Pahang Survey and Mapping
Department
786
58
Penang Port Commission
34
2
12
4
10
6
2
764
57
Terengganu Survey and
Mapping Department
35
2
8
6
13
6
2
787
58
Perak Survey and Mapping
Department
34
2
8
6
14
6
0
765
58
Atomic Energy Licensing
Board (AELB)
34
2
13
5
10
4
2
788
58
Perlis Veterinary Services
Department
34
2
11
9
9
4
1
766
58
Batu Lintang Teachers' Training
College
34
2
13
5
9
6
1
789
58
Sabah Economic Development
Corporation
34
2
13
4
10
5
2
767
58
Bau District Council
34
2
8
9
10
6
1
790
58
Saratok District Council
34
2
9
7
9
6
3
768
58
Belaga District Office
34
2
7
7
11
8
1
791
58
Selangor Mufti Department
34
2
13
1
12
6
2
769
58
Besut
34
2
13
8
6
6
1
792
58
Selangor Public Services
Commission
34
2
10
4
11
6
3
770
58
Gerik Community College
34
2
7
9
12
4
2
793
58
Sibu Rural District Council
34
2
9
7
10
6
2
771
58
Human Resources
Management Division
34
2
12
3
11
6
2
794
58
Terengganu Entrepreneur
Development Foundation
34
2
9
4
11
8
2
772
58
Islamic Religious Department
Sarawak
34
2
11
9
6
6
2
795
58
Wilayah Persekutuan Islamic
Religious Council
34
2
13
5
8
5
3
773
58
Johor Biotechnology &
Biodiversity Corporation
34
2
10
9
8
4
3
796
59
Beaufort District Office
33
2
8
2
15
6
2
797
59
Bera District and Land Office
33
2
10
4
10
4
5
774
58
Kapit District Council
34
2
9
5
12
6
2
798
59
33
2
13
8
5
6
1
775
58
Kedah Forestry Department
34
2
15
5
7
4
3
Chief Minister's Office
(Terengganu)
776
58
Kelantan Town and Rural
Planning Department
34
2
3
10
11
6
4
799
59
Department of Civil Aviation
33
2
10
4
11
4
4
800
59
Ilmu Khas Teachers' Training
College
33
2
9
5
11
4
4
801
59
Institute for Medical Research
33
2
9
4
9
6
5
802
59
Labuan Health Department
33
2
13
6
7
4
3
803
59
Melaka State Mufti
Department
33
2
12
8
9
2
2
777
58
Melaka Agriculture
Department
34
2
10
5
9
6
4
778
58
Melaka Institute of
Management and Integrity
34
2
14
4
9
4
3
779
58
Ministry of Local Government
and Housing
34
2
9
4
13
6
1
Note
101
APPENDICES
102
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
804
59
Melaka Tengah District and
Land Office
33
2
9
2
11
8
3
825
60
Ministry of Infrastructure
Development
32
2
8
8
10
4
2
805
59
Museum Board of Selangor
33
2
11
9
8
4
1
826
60
Mukah District Office
32
2
7
7
9
6
3
806
59
Nabawan District Office
33
2
10
1
15
6
1
827
60
32
2
11
7
6
4
4
807
59
Institute Pagoh
33
2
13
5
8
4
3
National Advanced Youth
Vocational Institute IKTBN
Sepang
808
59
Pahang Islamic Religious
Affairs Department
33
2
14
2
8
6
3
828
60
Institute Jitra
32
2
11
5
10
4
2
809
59
Penang Public Works
Department
33
2
11
2
10
6
4
829
60
Institute Peretak
32
2
13
5
8
4
2
810
59
Public Service Commission
Sarawak
33
2
12
3
11
6
1
830
60
32
2
11
4
9
3
5
811
59
Railway Asset Corporation
33
2
12
3
11
6
1
Office of the Keeper of the
Rulers' Seal the Conference of
Rulers'
812
59
Ranau District Office
33
2
8
4
11
8
2
831
60
32
2
7
6
12
6
1
813
59
Sarawak State Health
Department
33
2
10
3
12
6
2
Perlis Survey and Mapping
Department
832
60
Sabah Foundation
32
2
10
7
8
6
1
814
59
Selangor Survey and Mapping
Department
33
2
7
6
12
6
2
833
60
Sabah Urban Development
Corporation
32
2
9
11
7
4
1
815
59
Serian District Council
33
2
11
6
7
6
3
834
60
Sandakan Municipal Council
32
2
9
1
17
4
1
816
59
State Treasury Office
33
2
13
4
8
6
2
835
60
Sarawak Museum Department
32
2
12
1
8
8
3
817
59
Wilayah Persekutuan Mufti
Office
33
2
10
6
10
4
3
836
60
Syarikat Air Terengganu Sdn
Bhd (SATU)
32
2
7
3
18
2
2
818
60
Drainage, Perlis
32
2
10
7
9
4
2
837
60
Terengganu Veterinary
Services Department
32
2
12
8
8
2
2
819
60
Klang
32
2
10
4
8
8
2
838
60
Women's Affairs Unit
32
2
7
6
14
4
1
839
61
Cabinet and Policy Division
31
2
9
4
12
6
0
820
60
Environment Protection
Department
32
2
12
4
7
6
3
840
61
Chief Minister Office
(Sarawak)
31
2
10
3
8
8
2
821
60
Ipoh Teachers' Training
Institute
32
2
8
3
16
4
1
841
61
Drainage, Sabah
31
2
14
4
8
4
1
822
60
Johor Syariah Judiciary
Department
32
2
8
6
9
4
5
842
61
Islamic Religious Department
of Malacca
31
2
14
5
4
6
2
823
60
Kedah Social Welfare
Department
32
2
9
4
9
6
4
843
61
Kota Belud District Office
31
2
9
2
13
4
3
844
61
Management Service Unit
31
2
10
6
8
6
1
Land and District Office of
Labis
32
845
61
Marudi District Council
31
2
5
7
13
4
2
846
61
Melaka State Development
Corporation
31
2
10
4
11
4
2
824
60
2
9
7
11
4
1
Note
103
APPENDICES
104
No Rank
847
61
Portal/Website
Score
Star
Ministry of Youth, Culture and
Sports Development
31
2
Pillar
CI
CIG
CSe
CSu
CM
8
4
13
4
2
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
868
62
Papar District Office
30
2
6
4
13
6
1
869
62
Penampang District Office
30
2
9
5
10
4
2
848
61
Institute Bachok
31
2
13
5
10
2
1
870
62
Public Works Department of
Sarawak
30
2
6
2
12
8
2
849
61
Negeri Sembilan Islamic
Religious Affairs Department
31
2
11
4
9
4
3
871
62
Royal Customs Academy
Malaysia (AKMAL)
30
2
11
2
9
4
4
850
61
Perak State Sports Council
31
2
10
3
10
6
2
872
62
Sabah State Sports Board
30
2
9
2
12
4
3
851
61
Perlis Syariah Judiciary
Department
31
2
10
6
7
6
2
873
62
Selangor Social Welfare
Department
30
2
13
3
7
5
2
852
61
Sabah State Economic
Planning Unit
31
2
9
4
11
4
3
874
62
Selangor Syariah Judiciary
Department
30
2
12
3
6
6
3
853
61
Sarawak Mufti Department
31
2
8
11
3
6
3
875
62
30
2
11
9
3
6
1
854
61
Sewerage Services Department
Sarawak
31
2
9
11
5
4
2
Terengganu Islamic
Foundation
876
62
W.P. Kuala Lumpur/Putrajaya
Survey and Mapping
Department
30
2
6
6
11
6
1
877
62
W.P. Labuan Survey and
Mapping Department
30
2
6
6
11
6
1
878
63
Federal Treasury Sabah
29
2
9
5
9
4
2
879
63
Kanowit District Council
29
2
10
4
8
6
1
880
63
Kedah Mufti Office
29
2
9
7
6
6
1
881
63
Kuala Penyu District Office
29
2
8
7
7
6
1
882
63
Malaysian Technology
(MTDC)
29
2
11
3
8
6
1
883
63
Malaysian Timber Council
29
2
12
4
8
4
1
884
63
Melaka State Library
29
2
13
2
6
6
2
885
63
Menumbok Sub District Office
29
2
7
1
14
4
3
886
63
Negeri Sembilan State
Museum
29
2
10
3
7
6
3
887
63
Perak Chief Minister's Office
29
2
7
3
11
6
2
888
63
Perlis Social Welfare
Department
29
2
9
4
8
6
2
889
63
Sabah Survey and Mapping
Department
29
2
10
5
9
4
1
890
63
Teachers' Education Division
29
2
7
4
11
4
3
855
61
State Governor's Office
31
2
9
1
13
6
2
856
61
Sultan Abdul Halim Teachers'
Training College
31
2
11
2
8
6
4
Tampin District and Land
Office
31
Agricultural Industrial
Development Board
30
857
858
61
62
2
2
11
8
5
4
10
10
4
6
1
2
859
62
Bumiputera Entrepreneur
Development Unit
30
2
10
7
7
4
2
860
62
Dalat and Mukah District
Council
30
2
8
4
9
6
3
861
62
Department of Civil Aviation
Malaysia Region III: Sarawak
30
2
8
4
8
6
4
862
62
Hulu Langat Community
College
30
2
9
4
8
6
3
863
62
Keningau District Office
30
2
7
4
12
4
3
864
62
Local Government Division
30
2
10
5
9
6
0
865
62
Malaysian Industrial
Development Finance (MIDF)
30
2
10
6
7
6
1
866
62
Malaysian Timber Certification
Council
30
2
14
8
3
4
1
867
62
Office of HRH The Raja of
Perlis
30
2
10
4
9
6
1
Note
105
APPENDICES
106
No Rank
Portal/Website
Score
Star
Pillar
CI
CIG
CSe
CSu
CM
No
Rank
918
65
919
Portal/Website
Score
Star
Kinabatangan District Office
27
65
Kuala Terengganu Community
College
Pillar
CI
CIG
CSe
CSu
CM
2
8
1
12
4
2
27
2
8
7
5
4
3
891
64
Drainage, Pahang
28
2
12
5
5
4
2
892
64
Keningau District Council
28
2
9
4
7
6
2
893
64
Land Office of Muar
28
2
10
3
11
4
0
920
65
Pahang Foundation
27
2
10
3
9
4
1
894
64
Malaysian Furniture Promotion
Council
28
2
9
4
7
6
2
921
65
Perlis Agriculture Department
27
2
10
4
7
4
2
922
65
Sabah Fisheries and Fishermen
Corporation
27
2
6
7
7
6
1
923
65
Sabah Land Development
Board
27
2
12
3
7
4
1
924
65
Selandar Community College
27
2
5
6
7
6
3
925
65
Usaha Maju Foundation
27
2
9
6
5
6
1
926
66
Brooke Dockyard and
Engineering Works
Corporation
26
2
10
4
6
4
2
927
66
Dalat District Office
26
2
7
4
7
8
0
928
66
International Relations
Division
26
2
10
4
5
6
1
929
66
Jelebu Community College
26
2
10
4
7
5
0
895
64
Maradong and Julau District
Council
28
2
10
3
7
6
2
896
64
Matu-Daro District Council
28
2
7
4
9
6
2
897
64
Melaka Customary Lands
28
2
10
1
7
8
2
898
64
Melaka Foundation
28
2
10
1
7
8
2
899
64
Miri Port Authority
28
2
7
4
9
6
2
900
64
Negeri Sembilan Forestry
Department
28
2
11
3
7
4
3
901
64
Penang State Mufti Office
28
2
10
3
7
6
2
902
64
Penang Survey and Mapping
Department
28
2
8
6
7
6
1
903
64
Perak Foundation
28
2
10
4
7
6
1
930
66
Kinabatangan District Council
26
2
8
4
6
6
2
904
64
Perak Water Board
28
2
9
4
7
6
2
931
66
Laku Management Sdn. Bhd.
26
2
9
4
8
4
1
905
64
Perlis Town and Rural
Planning Department
28
2
9
4
8
4
3
932
66
Lundu District Office
26
2
8
4
9
4
1
933
66
2
8
1
9
4
4
64
Ports and Harbour Department
28
2
10
2
7
6
3
Melaka Islamic University
College
26
906
907
64
Putatan Sub District Office
28
2
9
3
11
4
1
934
66
Papar District Council
26
2
10
4
7
4
1
908
64
Sabah Town and Regional
Planning Department
28
2
7
1
13
6
1
935
66
Perak Housing Division
26
2
9
3
8
5
1
936
66
2
9
4
7
4
2
64
Sarawak Education
Department
28
2
7
2
10
6
3
Perak Syariah Judiciary
Department
26
909
937
66
Rural Development
Corporation
26
2
6
6
7
4
3
910
64
Sarawak Rivers Board
28
2
9
2
8
6
3
911
64
Sipitang District Office
28
2
8
2
11
4
3
938
66
Sabah Wildlife Department
26
2
9
3
7
6
1
912
64
Subis District Council
28
2
10
4
9
4
1
939
66
Sarawak Stadium Corporation
26
2
7
4
8
4
3
913
64
Tenum District Office
28
2
9
3
9
6
1
940
66
Sarikei District Office
26
2
9
2
7
6
2
914
65
Beluran District Office
27
2
7
2
11
4
3
941
66
Sri Aman District Office
26
2
10
3
5
6
2
915
65
Bintulu District Office
27
2
6
4
9
6
2
942
66
26
2
9
2
10
4
1
916
65
Kedah Education Department
27
2
10
3
6
4
4
Temerloh District and Land
Office
917
65
Khazanah Nasional
27
2
12
3
7
4
1
Note
107
APPENDICES
108
No
Rank
943
66
Portal/Website
Score
Star
Tioman Development
Authority
26
2
Pillar
CI
CIG
CSe
CSu
CM
9
1
9
4
3
No
Rank
967
69
968
Portal/Website
Score
Star
Kunak District Office
23
69
Lawas District Council
969
69
970
Pillar
CI
CIG
CSe
CSu
CM
2
8
1
7
6
1
23
2
7
3
6
4
3
Limbang District Office
23
2
8
3
7
4
1
69
Ministry of Modernization of
Agriculture
23
2
8
4
5
6
0
971
69
PUSPANITA Sabah State
Branch
23
2
8
3
5
4
3
944
67
Kedah Public Works
Department
25
2
9
1
7
4
4
945
67
Kemabong Sub District Office
25
2
6
3
9
4
3
946
67
Langkawi Land Office
25
2
10
4
7
4
0
947
67
Malaysia Energy Centre
25
2
9
1
5
8
2
948
67
Ministry of Housing and
Urban Development, Sarawak
25
2
8
2
7
6
2
972
69
Private Education Division
(BPS)
23
2
9
2
7
4
1
949
67
Negeri Sembilan Veterinary
Services Department
25
2
7
4
10
2
2
973
69
23
2
7
5
5
4
2
950
67
Pakan District Office
25
2
8
1
7
8
1
Sabah State Department
of Human Resource
Development
951
67
Perak Museum Board
25
2
11
1
7
4
2
974
69
23
2
9
1
7
6
0
952
67
Federal Treasury Sarawak
25
2
10
4
5
4
2
State Farmers' Organisation
Sarawak
953
67
Serdang Hospital
25
2
8
3
7
4
3
975
69
Tambunan District Office
23
2
9
6
4
4
0
954
68
Kanowit District Office
24
2
7
7
4
4
2
976
70
Asajaya District Office
22
2
6
4
6
4
2
955
68
Labuan Education Department
24
2
9
3
6
4
2
977
70
22
2
11
1
5
4
1
956
68
Malaysian Institute of
Historical and Patriotic Studies
24
2
12
0
8
2
2
Bukit Fraser Development
Corporation
978
70
22
2
8
0
7
6
1
957
68
Ministry of Agriculture
Development and Food
Industry
24
2
9
2
7
4
2
Housing Development
Corporation
979
70
Kelantan Darul Naim
Foundation
22
2
9
5
2
4
2
958
68
Negeri Sembilan Tourism
Action Council
24
2
10
4
4
4
2
980
70
Kota Setar District Office
22
2
8
4
6
4
0
981
70
22
2
7
2
7
6
0
959
68
Penang Water Supply
Corporation
24
2
11
0
8
4
1
Land and District Office of
Rengit
982
70
Langkawi District Office
22
2
8
4
6
4
0
960
68
Simunjan District Council
24
2
12
1
5
4
2
983
70
Matu District Office
22
2
9
2
6
4
1
961
68
Simunjan District Office
24
2
7
2
6
6
3
984
70
22
2
8
1
7
4
2
962
68
Social Welfare Department of
Sarawak
24
2
7
3
8
4
2
Perlis State Economic
985
70
Saratok District Office
22
2
8
3
7
3
1
963
68
State Legislative Assembly
(Sarawak)
24
2
7
2
7
8
0
986
70
Sarawak Native Customs
Council
22
2
8
2
7
4
1
964
69
Health Campus University
Sains Malaysia
23
2
7
3
5
6
2
987
70
Sik Land Office
22
2
8
4
6
4
0
988
70
Yan Land Office
22
2
8
4
6
4
0
965
69
Kota Kinabalu City Hall
23
2
10
2
4
6
1
989
71
Baling District Office
21
2
7
4
6
4
0
966
69
Kota Setar Land Office
23
2
6
3
7
6
1
990
71
Johor Social Welfare
Department
21
2
7
0
6
4
4
Note
109
APPENDICES
110
No
Rank
991
71
992
Portal/Website
Score
Star
Kubang Pasu District Office
21
71
Kuching District Office
993
71
994
Pillar
No
Rank
Portal/Website
Score
Star
CI
CIG
CSe
CSu
CM
2
7
4
6
4
0
1018
72
Sabah Agriculture Department
20
21
2
9
0
7
4
1
1019
72
Sabah Parks
Kulim District Office
21
2
7
4
6
4
0
1020
72
71
Malaysian Cultural Institute
21
2
4
3
7
6
1
995
71
Melaka Social Welfare
Department
21
2
4
4
8
4
1
1021
996
71
Merbok District Office
21
2
5
3
7
6
0
997
71
Negeri Sembilan Islamic
Religious Council
21
2
7
1
8
4
1
998
71
Padang Terap District Office
21
2
7
4
6
4
0
999
71
Pahang Skills Development
Centre
21
2
8
1
7
4
1
1000
71
Pendang District Office
21
2
7
4
6
4
0
1001
71
Perak Islamic Economy
21
2
7
2
7
4
1
1002
71
Perak Mufti Department
21
2
6
4
5
4
2
1003
71
Perak State Agricultural
21
2
6
1
9
4
1
1004
71
Pokok Sena Land Office
21
2
7
6
4
4
0
1005
71
Sabah Council of Social
Services
21
2
7
2
8
4
0
1006
71
Sabah Housing and Town
21
2
9
1
6
4
1007
71
Sabah Museum Department
21
2
8
1
7
1008
71
Samarahan District Office
21
2
5
2
1009
71
Sik District Office
21
2
7
1010
71
State Legal Advisor Office
21
2
1011
72
Bandar Baharu District Office
20
1012
72
Kedah State Library
1013
72
1014
Pillar
CI
CIG
CSe
CSu
CM
2
8
4
3
4
1
20
2
9
1
5
4
1
Selangor Agriculture
Department
20
2
9
4
3
4
0
72
Selangor Department of
Information Services
20
2
7
2
4
4
3
1022
72
Technical Teachers' Training
College
20
2
8
3
3
4
2
1023
72
The Tunku Abdul Rahman
Foundation
20
2
7
0
7
4
2
1024
73
Kuala Muda District Office
19
1
6
4
5
4
0
1025
73
Sabah Chief Minister's
Department
19
1
3
3
7
6
0
1026
73
Tenom District Council
19
1
9
2
3
4
1
1027
74
Bandar Baharu Land Office
18
1
7
4
3
4
0
1028
74
Bandar Darulaman
Community College
18
1
2
3
7
4
2
1029
74
Kedah Agriculture Department
18
1
4
3
5
6
0
1030
74
Office of KDYMM Sultan
Pahang
18
1
5
3
4
4
2
1031
74
Selangau District Office
18
1
7
0
3
6
2
1
1032
74
State Veterinary Services
Department
18
1
7
3
2
4
2
4
1
1033
75
Kelantan Forestry Department
17
1
8
1
3
4
1
5
6
3
1034
75
Kota Kinabalu Industrial Park
17
1
5
0
8
4
0
4
6
4
0
1035
75
17
1
6
2
5
4
0
9
2
7
2
1
Sabah Forest Development
Authority
2
6
4
6
4
0
1036
75
17
1
3
3
7
4
0
20
2
9
1
7
2
1
Sarawak Land Consolidation
and Rehabilitation Authority
Land Custody and
20
2
6
1
7
4
2
1037
75
State Financial and Treasury
Department (Kedah)
17
1
7
1
5
3
1
72
National Institutes of Health
20
2
6
2
7
4
1
1038
76
Julau District Office
16
1
2
1
5
6
2
1015
72
Pahang State Library
20
2
7
1
5
6
1
1039
76
Kota Marudu District Office
16
1
4
2
5
4
1
1016
72
Rompin Community College
20
2
4
3
7
6
0
1040
76
Lahad Datu District Office
16
1
6
0
5
4
1
1017
72
Royal Customs and Excise
Department, Johor
20
2
5
4
6
4
1
1041
76
Lubok Antu District Office
16
1
9
0
4
3
0
Note
111
APPENDICES
112
No
Rank
1042
76
Portal/Website
Score
Star
Portal Rasmi Projek Diraja
Negeri Kelantan
16
1
Pillar
No
Rank
Portal/Website
Score
Star
CI
CIG
CSe
CSu
CM
2
2
7
4
1
1066 N/A Department of Public Health
N/A
1067 N/A Department of Youth and
Sports
Pillar
CI
CIG
CSe
CSu
CM
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A
1043
76
Serian District Office
16
1
4
1
4
4
3
1044
77
Marudi District Office
15
1
7
0
5
3
0
1045
77
Sabah State Rubber Industry
Board
15
1
7
1
3
4
0
1068 N/A Federal Territory Land
Executive Committee
Secretariat
1046
77
Song District Office
15
1
5
1
5
4
0
N/A
N/A
N/A
N/A
N/A
N/A N/A
1047
77
Yan District Office
15
1
3
4
4
4
0
1069 N/A Federal Territory Sports
Council
1048
78
Perlis State Islamic Affairs and
Malay Customs
12
1
5
0
3
3
1
1070 N/A Gaya Teachers' Training
Institute
N/A
N/A
N/A
N/A
N/A
N/A N/A
1049
79
Daro District Office
11
1
3
1
3
4
0
N/A
N/A
N/A
N/A
N/A
N/A N/A
1050
79
Jerlun District Office
11
1
6
0
1
4
0
1071 N/A Hospital Universiti
Kebangsaan Malaysia (HUKM)
1051
79
Kuala Kertil District Office
11
1
2
2
4
3
0
1072 N/A Hulu Perak Land and District
Office
N/A
N/A
N/A
N/A
N/A
N/A N/A
1052
79
Raja Melewar Teachers'
Training College
11
1
2
0
5
4
0
1073 N/A Information System Division
N/A
N/A
N/A
N/A
N/A
N/A N/A
1053
80
Kota Bharu Teachers' Institute
10
1
4
0
4
2
0
1074 N/A Information Technology
Management System Division
N/A
N/A
N/A
N/A
N/A
N/A N/A
1054
81
Kelantan Water Supply
Department
9
1
2
0
3
4
0
N/A
N/A
N/A
N/A
N/A
N/A N/A
1055 N/A Administration/Finance
Division
N/A
N/A
N/A
N/A
N/A
N/A N/A
1075 N/A Information Technology Unit,
Curriculum Development
Centre
N/A
N/A
N/A
N/A
N/A
N/A N/A
1056 N/A Alor Gajah Community
College
N/A
N/A N/A
1076 N/A Institute of Poultry
Development
N/A
N/A
N/A
N/A
N/A
N/A N/A
1057 N/A Alor Gajah District and Land
Office
N/A
N/A N/A
1077 N/A Islamic and Moral Education
Department (JAPIM)
1078 N/A Jempol Community College
N/A
N/A
N/A
N/A
N/A
N/A N/A
1058 N/A Batu Pahat Teachers' Training
College
N/A
N/A
N/A
N/A
N/A
N/A N/A
1079 N/A Johor Veterinary Services
Department
N/A
N/A
N/A
N/A
N/A
N/A N/A
1059 N/A Bau District Office
N/A
N/A
N/A
N/A
N/A
N/A N/A
1080 N/A Kapit District Office
N/A
N/A
N/A
N/A
N/A
N/A N/A
1060 N/A Beaufort District Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A
1061 N/A Betong District Office
N/A
N/A
N/A
N/A
N/A
N/A N/A
1081 N/A Kedah Islamic Affairs
Department
1062 N/A Chief Executive Management
Information Systems
N/A
N/A
N/A
N/A
N/A
N/A N/A
1082 N/A Kedah Veterinary Services
Department
N/A
N/A
N/A
N/A
N/A
N/A N/A
1063 N/A Darul Makmur Stadium
Corporation
N/A
N/A
N/A
N/A
N/A
N/A N/A
1083 N/A Kelantan Agriculture
Department
N/A
N/A
N/A
N/A
N/A
N/A N/A
1064 N/A Department of Cooperative
Development Malaysia
N/A
N/A
N/A
N/A
N/A
N/A N/A
1084 N/A Kemaman Port Authority
N/A
N/A
N/A
N/A
N/A
N/A N/A
1085 N/A Kota Belud District Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
1065 N/A Department of Irrigation and
Drainage, Kelantan
N/A
1086 N/A Kota Marudu/Pitas District
Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A
Note
113
APPENDICES
114
No
Rank
Portal/Website
Pillar
Score
Star
1087 N/A Kuala Krai Selatan District
Council
N/A
1088 N/A Kuala Krai Utara District
Council
N/A
1089 N/A Kuala Penyu District Council
N/A
N/A
N/A
N/A
N/A
1090 N/A Kuala Terengganu Teachers'
Training Institute
N/A
N/A
N/A
N/A
1091 N/A Kuching Community College
N/A
N/A
N/A
1092 N/A Kudat District Office
N/A
N/A
1093 N/A Kudat Town Board
N/A
1094 N/A Kunak District Council
CM
No
Rank
Portal/Website
Score
Star
CI
CIG
CSe
CSu
N/A
N/A
N/A
N/A
N/A N/A
1111 N/A Pejabat Yang Di-Pertua Negeri
Sarawak
N/A
N/A
N/A
N/A
N/A
N/A N/A
1112 N/A Perak Agriculture Department
Pillar
CI
CIG
CSe
CSu
CM
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A
1113 N/A Perlis Mufti Department
N/A
N/A
N/A
N/A
N/A
N/A N/A
N/A N/A
1114 N/A Perlis Syariah Court
N/A
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A N/A
1115 N/A Putrajaya Land and Mines
Office
N/A
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A N/A
1116 N/A Rajang Teachers' Training
Institute
N/A
N/A
N/A
N/A
N/A N/A
1117 N/A Ranau District Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A
1095 N/A Labok/Sugut Beluran District
Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
1118 N/A Sabah Islamic Affairs
Department
N/A
N/A
N/A
N/A
N/A
N/A N/A
1096 N/A Lahad Datu District Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
1097 N/A Lawas District Office
N/A
N/A
N/A
N/A
N/A
N/A N/A
1119 N/A Sarawak Information
Technology Resources Council
(SITRC)
1098 N/A Melaka Water Corporation
N/A
N/A
N/A
N/A
N/A
N/A N/A
1120 N/A Sarawak Islamic Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
1099 N/A Ministry of Resource
Development and Information
Technology
N/A
N/A
N/A
N/A
N/A
N/A N/A
1121 N/A Sarawak Land Development
Board
N/A
N/A
N/A
N/A
N/A
N/A N/A
1122 N/A School Audit Division
N/A
N/A
N/A
N/A
N/A
N/A N/A
1100 N/A Miri, Sarawak Teachers'
Training Institute
N/A
N/A
N/A
N/A
N/A
N/A N/A
1123 N/A Science and Technology
Division (S&T)
N/A
N/A
N/A
N/A
N/A
N/A N/A
1101 N/A Miri District Office
N/A
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A
1102 N/A Nabawan District Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
1124 N/A Selangor Immigration
Department
1103 N/A National Council for
Occupational Safety & Health
N/A
N/A
N/A
N/A
N/A
N/A N/A
1125 N/A Selangor National Registration
Department
N/A
N/A
N/A
N/A
N/A
N/A N/A
1104 N/A National Labour Advisory
Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
1126 N/A Selangor Road Transport
Department
N/A
N/A
N/A
N/A
N/A
N/A N/A
1105 N/A National Oceanography
Directorate (NOD)
N/A
N/A
N/A
N/A
N/A
N/A N/A
1127 N/A Semporna District Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
1128 N/A Sipitang District Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
1106 N/A Native Court
N/A
N/A
N/A
N/A
N/A
N/A N/A
1129 N/A Sri Aman District Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
1107 N/A Office of Science Advisor
N/A
N/A
N/A
N/A
N/A
N/A N/A
1130 N/A State Baitulmal
N/A
N/A
N/A
N/A
N/A
N/A N/A
1108 N/A Pahang Agriculture
Department
N/A
N/A
N/A
N/A
N/A
N/A N/A
1131 N/A State Islamic Foundation
N/A
N/A
N/A
N/A
N/A
N/A N/A
1132 N/A State Legal Advisor
N/A
N/A
N/A
N/A
N/A
N/A N/A
1109 N/A Pahang Mufti Department
N/A
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A
1110 N/A Pahang State Museum
N/A
N/A
N/A
N/A
N/A
N/A N/A
1133 N/A State Religious Department
and Malay Customs
Department
Note
115
APPENDICES
No
Rank
Portal/Website
Score
Star
1134 N/A Sultan Mizan Teachers'
Training Insitute
N/A
1135 N/A Tambunan District Council
Pillar
CI
CIG
CSe
CSu
CM
N/A
N/A
N/A
N/A
N/A N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A
1136 N/A Tatau District Office
N/A
N/A
N/A
N/A
N/A
N/A N/A
1137 N/A Tengku Ampuan Afzan
Teachers' Training College
N/A
N/A
N/A
N/A
N/A
N/A N/A
1138 N/A Terengganu Advanced
Technical Institute
N/A
N/A
N/A
N/A
N/A
N/A N/A
1139 N/A Terengganu Foundation
N/A
N/A
N/A
N/A
N/A
N/A N/A
1140 N/A The International Division
N/A
N/A
N/A
N/A
N/A
N/A N/A
1141 N/A The Office of the Head of
State, Penang
N/A
N/A
N/A
N/A
N/A
N/A N/A
1142 N/A Tribunal For Consumer Claims
N/A
N/A
N/A
N/A
N/A
N/A N/A
1143 N/A Tropical Peat Research
Laboratory Unit
N/A
N/A
N/A
N/A
N/A
N/A N/A
1144 N/A Tuaran District Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
1145 N/A Wages Council
N/A
N/A
N/A
N/A
N/A
N/A N/A
ACRONYMS AND ABBREVIATIONS
Note
117
ACRONYMS AND ABBREVIATIONS
Acronyms and Abbreviations
AGC
e-Gov
Electronic Government
eMAPS
Electronic Money Lender and Pawn Broker System
FAQ
Frequently Asked Questions
FCC
Flagship Coordination Committee
FTP
File Transfer Protocol
MAMPU
MDeC
MGPWA
Malaysian Administrative Modernisation and Management Planning
Unit
Multimedia Development Corporation Assessment
Malaysia Government Portals and Websites Assessment
MHLG
MOSTI
Ministry of Science, Technology and Innovation Assessment
myGov
myGovernment
N/A
Not Accessible
NSL
No Specific Link
PSD
Public Service Department of Malaysia
RSS
Really Simple Syndication
SMS
Short Messaging Service
TH&EG
TWG
UNPAN
Telehealth & E-Government
Technical Working Group
United Nations Public Administration Network
URL
Uniform Resource Locator
W3C
World Wide Web Consortium
MSC Malaysia Client Contact Centre (CliC)
Multimedia Development Corporation Sdn. Bhd.
MSC Malaysia Headquarters
2360 Persiaran APEC
63000 Cyberjaya
Selangor Darul Ehsan, Malaysia
(389346-D)
Tel : + 603 8315 3000
Toll Free No.: 1-800-88-8338
Fax: +603 8315 3115
E-mail : clic@mdec.com.my
URL : www.mscmalaysia.my

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