Radmin 3.0 Remote Control - User Manual - English

Transcription

Radmin ® v3.0
User Manual
Radmin ® is the fastest remote control software. It is ideal for helpdesk and network management
Last updated: 06.03.2007
Web-site: www.famatech.com
Technical Support: http://www.famatech.com/support/helpdesk/
Radmin ® is a registered trademark of Famatech International Corp. and its licensors.
Remote Administrator™ is a trademark of Famatech International Corp. and its licensors.
Copyright © 1999-2007 Famatech International Corp. and its licensors.
All rights reserved.
TABLE OF CONTENTS
Getting Started
6
Using this manual
6
About Radmin
7
How to use Radmin
9
Key features
10
What's new in version 3.0
14
Installing and Uninstalling
17
Connecting to a remote computer
20
Obtaining a remote computer's IP
21
Connecting over LAN
22
Connecting over the Internet
23
Modem to modem connection
24
Direct cable connection
25
Connecting tips
26
Setting up security
27
Connect status
28
Using Radmin Viewer
Radmin Viewer interface
29
30
Main window
31
"Connect to" window
34
Using Toolbar
36
Using upper menu
37
Changing the language
41
Command line switches
42
Using Phonebook
46
Adding new record
47
Connect from record
48
Changing settings
49
Organizing records
52
Exporting phonebook
56
Importing phonebook
57
Creating a new phonebook
58
Sharing phonebook
59
Scanning for servers
61
Desktop shortcuts
62
Connection modes
63
Full Control / View Only
65
Controlling remote computer
66
Using Window menu
67
Using Window toolbar
69
Connection options
71
Using Hotkeys
72
Sharing the clipboard
73
Scaling the remote screen
74
Displaying remote cursor
75
Telnet
76
File Transfer
77
File Transfer interface
78
Copying files
82
DeltaCopy feature
83
Shutdown
84
Text chat
85
User interface
86
Sending messages
88
Sending popup messages
89
Using channels
90
New message notification
96
Users' status
97
User description
101
Using nicknames
102
Away system
106
Using colors
109
Text commands
110
File log
112
Voice Chat
113
User interface
114
Communicating
117
Using Hotkeys
118
Using channels
119
Users' status
124
User description
127
Using nicknames
128
Away system
130
Using privates
132
Text messages
134
Recording voice
136
Send Message
137
"Connect Through" option
140
Radmin Viewer options
141
General options
142
New connection defaults
144
Remote Screen defaults
145
Full Control defaults
147
Chat defaults
149
Voice chat defaults
150
Remote screen
151
Chat
153
Chat appearance
154
Additional chat options
156
Voice Chat options
158
Audio devices
159
Using Radmin Server
161
Choosing startup mode
162
Starting and Stopping
163
Using Windows Security
164
Using Radmin Security
166
Setting up IP filter
169
Changing port
172
Using the tray icon
174
Asking connection permission
176
Text Chat options
178
Voice Chat options
180
Using logging
182
Miscellaneous settings
186
Command-line switches
188
Changing language
190
Managing Radmin security
192
Protecting your computer
193
Safety tips
194
Remote Deployment
195
Licensing Radmin
196
Contact us
203
Using this manual
Typographical conventions
Menu commands appear in bold , with the greater-than symbol (>) indicating sub-menu items.
Keyboard keys appear in <bold font> inside angled brackets.
About Radmin
Radmin is a remote control program that lets you work on another computer through
your own. You see the remote computer's screen in a resizable window on your own
monitor, or as the full screen. Your mouse and keyboard control the remote computer so
you can work on it as if you were sitting right in front of it
Radmin at work
Radmin Structure:
The Radmin system includes two applications:
Radmin Server, which is installed on a remote computer.
Radmin Viewer on the local computer that shows the remote screen display on your own monitor.
To get started, make sure Radmin Server is running on the remote computer. Then run
Radmin Viewer on the local computer and connect to the remote computer via the
existing TCP/IP connection.
Key Benefits:
Radmin Viewer supports Windows 95/98/Me/NT4/2000/XP/2003/Vista.
Radmin Server supports Windows 2000/XP/2003/Vista with full support for Windows XP and
Windows Vista fast user switching.
Real-time speed of work: operate a remote PC as if it were right in front of you.
Reliability: Radmin will work continuously for many months without errors, exceptions or other
issues.
Security: Radmin provides the highest security level possible.
User-friendly interface: Radmin is intuitive and very easy to use.
Rich functionality (file transfer, text and voice chat, messages, etc.)
Multilanguage support.
Technical support.
How to use Radmin
How to use Radmin
The Radmin system includes two applications:
Radmin Server installed on a remote computer.
Radmin Viewer on the local computer that can connect to the Radmin Server
To get started make sure Radmin Server is running on the remote computer. Then run
Radmin Viewer on the local computer and connect to the remote computer .
Glossary
Remote Computer - computer that is being controlled / connected to.
Local Computer - the computer used to connect to the remote computer.
Radmin Server - part of Radmin that is installed on the remote computer and waits for a
connection. When the user connects to it, Radmin Server will apply user activity to the remote
computer and transfer responses (for example, desktop images in case of "Full Control" or "View
Only" connection modes) back to the local computer.
Radmin Viewer - part of Radmin that is installed on the local computer and is used to connect to
the Radmin Server on the remote computer. Radmin Viewer allows the user to control the remote
computer via different connection modes.
Connection mode - the means of working with the remote computer. Radmin supports the
following connection modes: Full Control , View Only , Telnet , File Transfer , Shutdown , Text
Chat , Voice Chat , Send Message .
Radmin 3.0 key features
Main Radmin Viewer window:
Full compatibility with Windows Vista
User-friendly interface
The Radmin Viewer interface is optimized to be as user friendly as possible.
Phonebook for storing connection information
Radmin provides a phonebook with an explorer-like interface, folders and drag-and-drop support
that allows the user to organize remote computers and change settings for individual records. All
phonebook records are stored in a file that can be exported or imported.
Multilanguage user interface and built-in help
Radmin contains a multilanguage engine to use language modules that are available for download
from the Famatech website.
Radmin Servers scanner
A high-speed, multi-threaded scanner allowing users to determine the hosts from the phonebook
that are currently running Radmin Server.
Shortcuts from phonebook record to desktop
Creates a one-click shortcut to any remote computer from its phonebook record.
Tray icon minimization
Radmin Viewer window can be configured so it minimizes into your system tray when you are not
using it.
Remote Screen Window:
DireñtScreenTransfer Technology
Radmin uses a video hook kernel mode driver under Windows 2000/XP/2003/Vista to capture
screen changes. This boosts the capture rate to hundreds of screen updates per second.
Transfers a remote screens in either 2, 4, 16, 256, 65 thousand or 16
million colors at blazing speed
Radmin uses cutting-edge programming techniques to capture remote screen changes, pack them
and transfer them via an encrypted connection to the Viewer.
High-resolution modes
There is no limit to the maximum display resolution Radmin can capture.
Full support for remote computers with multiple monitors
If the remote computer's desktop spawns multiple monitors, Radmin Viewer can display either the
entire remote desktop or a specified monitor image.
Full-screen, scaled and normal view of the remote screen
Full-screen mode shows the remote screen full-size on your own monitor. Scaled mode lets you
see the remote screen scaled down to fit a window on your local computer's monitor. Scaled
images are antialiased to improve quality and readability, with option to keep aspect ratio.
Remote cursor display
Fully supports displaying animated and alpha-blended remote computer cursors. Can be
configured to display remote computer cursors in different ways.
Mouse wheel support
Accurately transfers mouse wheel actions to the remote computer.
Multiple monitors support
Radmin Viewer will operate normally when the local computers has more than one monitor
connected and active.
Full keyboard control
Radmin Viewer can be configured so special keyboard shortcuts (Alt+Tab etc.) will affect the
remote computer.
Configurable keyboard shortcuts
Radmin lets you define shortcuts for its commands, such as sending a Ctrl+Alt+Del combination
to a remote computer or switching from full screen to a windowed view mode.
Two-way clipboard transfer
Radmin lets you copy local clipboard text into remote computer's clipboard and vice-versa.
Unicode clipboard content is fully supported.
Available connection modes:
Full Control and View Only connection modes
Real-time display of the remote computer's screen and the ability to control it in 'Full Control'
mode.
File Transfer connection mode
Lets you transfer files easily between computers.
Shutdown Connection Mode
Lets you reboot or shutdown the remote computer with two mouse clicks.
Telnet Connection Mode
You can execute command and programs on a remote computer using a command-line interface
when connected using Radmin's Telnet mode.
Voice Chat connection mode
Real-time audio chat using microphone and speakers. Your voice transfers clearly even with lowspeed modem connections.
Text Chat connection mode
Real-time chat using text messages. Multiple public and private channels, syntax coloring and
away-from-computer tracking are available.
Send Message Command
Allows the user to send short text messages to a remote computer that is running Radmin Server.
Radmin Server:
Full compatibility with Windows Vista
Support of Fast User Switching on Windows XP and Vista
The server keeps connections when users are switched on Windows XP and Vista.
Multiple Connections Support
The server can accept multiple incoming connections. A client can simultaneously connect to
different servers as well as to a single server in different connection modes.
Run as a Service
Works as a service , enabling connections when no user is logged on the remote computer, and
can log required users on and off.
Multiple monitors support
If the remote computer has multiple monitors connected and active, Radmin Server can transfer
either the entire desktop or a specified monitor image.
Mouse cursor transfer
Captures any remote computer cursor and sends its appearance back to Radmin Viewer. Fully
supports animated and alpha-blended cursors.
Radmin Security:
256-Bit AES strong encryption of all data streams
Radmin generates unique 256-bit keys for each connection and encrypts data streams using highly
secure AES algorithms. Encryption is always enabled.
Windows security permissions
Supports different permissions for specific users or user groups from a Primary Domain, Trusted
Domains and the Active Directory. Supports automatic use of logged-in user credentials.
Radmin Security Permissions
Supports different permissions for the users added to the Radmin Server access list. Radmin uses
a Diffie-Hellman based key exchange with 2048-bit key size for secure user authentication.
IP Filter
Permits access to Radmin Server only from specified IP addresses and networks.
Logging feature for writing all actions to the log file
Writes all information concerning connections, including the user name, DNS name and IP
address, to a log file.
Five incorrect passwords sequence security delay
Will suspend accepting new connections after five attempts with incorrect passwords, preventing
attempts to guess the password.
Radmin version compatibility:
Radmin Viewer 3.0 can connect to Radmin Server 3.0, Radmin Server 2.2
and Radmin Server 2.1
Radmin Server 3.0 can accept connections only from Radmin Viewer 3.0
What's new in Radmin version 3.0
Main Radmin Viewer window:
Folders in Radmin phonebook.
Explorer-like tree view window with Radmin folders.
Drag and drop of items and folders.
Radmin phonebook stored in the file.
Export-import phonebook files.
Scan for running Radmin Servers.
Ability to create shortcuts to phonebook items on desktop.
Options dialog in main window.
Defaults for new connections in options.
Global options for Remote Screen, File transfer, Chat, Audio Chat in the Main window options.
Minimize Radmin Viewer main window to tray icon.
Remote Screen Window:
Full screen stretch view mode.
Smooth scaling in the remote screen window.
Toolbar at the top alowing for fast switching between connection modes, sending key
combinations, switching view modes and changing current remote monitor.
Server cursor support in two ways: replace of local cursor, draw with screen updates.
Mouse wheel and additional buttons support.
Auto mouse scroll in the Remote Screen window.
Multiple monitors support.
Support for color modes from 1 bit to true color.
Special keystrokes handling (Alt-Tab, Windows key, etc).
Configurable keyboard shortcuts for Radmin commands.
Fast launch of other connections (file transfer, chat, voice, telnet) from Remote Screen window
without entering passwords again.
Ability to keep aspect ration in stretch view.
Support for Unicode clipboard contents.
Smooth scaling.
File transfer mode:
Vertical panel splitting.
Movable toolbar and combobox panels.
New hotkeys added: access folder selection menu, sorting files and folders, copy selected files and
directories, rename files and folders, switch between panes, refresh the active pane.
Hotkey to open new file transfer window without entering login and password.
4Gb+ file transfer support.
Execute files on the local computer.
File names in Unicode format support.
New connection modes:
Multi-user chat.
Multi-user audio chat.
Ability to send a message to a server.
Radmin Server:
Unmatched speed and low CPU usage.
New DirectScreenTransfer technology using new video hook driver.
Full compatibility with Windows Vista.
Support of Fast User Switching on Windows XP and Vista.
New optimized network protocol.
Multiple monitors support.
Support of sending cursor shape and position.
New options interface.
New Radmin security settings interface.
New Windows security settings interface.
Logs in HTML format.
New IP filtering settings interface.
Select interface language and an option to autoselect language.
Ability to disable specific connection modes.
Settings for text and voice chat.
Security:
Advanced 256 bit AES encryption for all sending and receiving data.
Kerberos authentication protocol support.
New Radmin security supports Users with individual rights.
Radmin security uses new authentication method based on Diffie-Hellman key exchange with
2048 bit key size.
New Windows security settings interface with support for Trusted Domains for WinNT 4.0 and
Active Directory for Win2k/WinXP/Win2003/Vista.
DNS name and user name info added to the logfile.
5 bad passwords sequence security delay.
Text chat:
Private instant messaging.
Multi-user, real time text chat conversations.
Custom fonts, text color and size, custom nickname.
Operator can kick out the users from the chat.
Create new channels, including password-protected channels.
Send text messages to multiple users.
Save chat history in a separate log.
User-friendly interface, control with the mouse and using hotkeys and text commands.
256-bit encryption enabled for all transferred data.
Voice chat:
Private, real time voice chat conversations (VoIP analog).
Multi-user, real time voice chat conversations.
Conference mode with microphone queue.
Customizable voice quality to save bandwidth and traffic.
Creating multiple public and private channels.
Channel protection with user and operator passwords.
Short text message sending.
Record conversation to .wav file.
Set optimum bandwidth for voice chat.
256-bit encryption enabled for all transferred data.
Installing and uninstalling Radmin
System requirements
Radmin has no special hardware requirements. If your computer is capable of running
Windows 95 or higher, the Radmin Viewer will run. It even runs on a 486 computer with
8 MB RAM.
Radmin Viewer
Will run on Windows 9x/ME/NT/2000/XP/2003 Server/Vista 32-bit.
Radmin Server
Will run on Windows 2000/XP/2003 Server/Vista 32-bit.
Running Voice Chat will require a sound card, speakers and a microphone.
Radmin will still operate successfully even when the monitor, mouse and keyboard
are not connected to the remote computer. However some computers do not boot
successfully without a keyboard plugged in.
For All Operating Systems (Win9x/ME/NT/2000/XP/2003 Server/Vista):
The computer should have TCP/IP (the most-used protocol for networking computers)
installed.
Windows NT 4.0:
Service pack 6 or higher is required.
Windows 2000/XP/2003 Server/Vista:
Administrators rights or elevated privileges are required to install Radmin Server.
Before installation
Both computers need to be connected by TCP/IP on a local network, modem-to-modem,
or over the Internet.
Radmin Server should be installed on the remote computer.
Radmin Viewer should be installed on the local computer.
You should uninstall all earlier versions of Radmin Server before installing a
new version.
You can install and use Radmin Server 3.0 while previously installed Radmin
Server 2.2 is active if you configure Radmin Server 3.0 to use a different port .
Installing Radmin
To install Radmin (Radmin Viewer or Radmin Server, or both):
1. Run rview30.exe to install Radmin Viewer.
2. Follow the on-screen instructions and select an installation directory when asked. The
installer will copy all required files into the specified directory.
3. Run rserv30.exe to install Radmin Server.
4. Follow the on-screen instructions. The installer will copy all required files into the default system
directory.
5.
On Windows XP and later make sure that a build-in Firewall is configured to allow
incoming connections for Radmin Server.
After installation, the Programs folder of the Start menu will contain the following
shortcuts inside the 'Radmin Viewer 3.0' or 'Radmin Server 3.0' subfolders:
Help
Displays the help file.
Radmin Viewer 3.0
Starts Radmin Viewer.
Settings for Radmin Server
Displays the Radmin Server settings window.
Start Radmin Server
Starts Radmin Server.
Stop Radmin Server
Stops Radmin Server.
Uninstall
Uninstalls Radmin Server or Radmin Viewer from the computer.
Licensing Radmin
When the 30-day trial period has expired, Radmin Server requires a license in order to
continue operating. When you purchase a program license, Famatech will deliver a
license code that will unlock Radmin Server for continued use. Please see 'Licensing
Radmin ' for further details. To order your license code, please visit our company website
at www.famatech.com .
Uninstalling Radmin
Radmin can be uninstalled using 'Add or Remove programs' Windows settings or using
'Uninstall' start menu shortcut.
Windows 2000:
On some Windows 2000 configurations Radmin Server may not be able to uninstall
mirror driver. In such case, do the following:
1. Delete the \system32\drivers\rminiv3.sys file.
2. Restart Windows.
3. Remove mirror driver from Windows control panel or run rserver3.exe with /intuninstall
command-line switch.
Connecting to a Remote Computer
To connect to a remote computer:
1. Make sure Radmin Server is installed and running on the remote computer.
2. Get the remote computer's IP address or DNS name.
3. Start Radmin Viewer on your local computer.
4. Click the
'Connect to' toolbar button, enter the remote computer's IP address, select the
'Full Control' connection mode and click the OK button.
5. Enter the login ID and password according to the target Radmin Server security settings.
6. The remote computer’s desktop will appear inside a window on your computer.
After connecting, you can work with the remote computer as if you are sitting in front of
it.
Radmin also offers additional methods to work with remote computer: you can simply
view the remote screen, or connect via a telnet-like shell, or even use an audio chat to
talk with the remote computer's user. For more information on different connection
modes and how to use them, refer 'connection modes ' help section.
Obtaining a remote computer's IP address
You will need the remote computer's IP address or DNS name to connect to it. You can
obtain it in the following ways:
Using the Radmin Server icon
If the Radmin Server installed on the remote computer, move the mouse cursor over tray icon and
IP address will appear.
Using standard Windows programs
Run the ipconfig.exe command (winipcfg.exe under Windows 95) from the remote computer's
command-line and examine the 'IP address' field.
To obtain DNS name, run the ipconfig.exe with /all command-line switch and examine the
'host name' and 'primary dns suffix' fields.
Connecting over LAN
If the remote computer is accessible via the local area network (LAN), you can connect to it
directly using its IP address or DNS name.
If an IP address is dynamic (different each time) then any third party program can be used to
display the IP address change or to map the IP address to a static DNS name.
If the remote computer is not accessible directly, you can connect by using LAN or WAN
routers/proxy configuration:
Proxies/routers that have both direct Internet access and remote computer access can be
configured for port forwarding.
You can use third party software for tunneling or callback connection to create a virtual TCP/IP
connection.
Connecting over the Internet
If the remote computer has a real IP address and is accessible via the Internet, you can connect
to it directly.
If the IP address is dynamic (different each time) then you can use any third party program to
learn the IP address or to map the IP address to a static DNS name.
If the remote computer has a virtual IP address or is not accessible directly via the Internet:
You can configure proxies/routers that have both direct Internet access and remote computer
access for port forwarding.
You can use third party software for tunneling or callback connection to create a virtual TCP/IP
connection.
Using modem-to-modem connection
On the remote computer, install the Dial-Up Networking Server. Use the standard RAS
component supplied with Windows. Then configure the server to use TCP/IP. Start the
Radmin Server.
On the local computer, install Dial-Up Networking, configure it to use only the TCP/IP
protocol and make a call to the remote computer.
Use the remote computer's IP address to connect to Radmin Server using Radmin
Viewer. Typically you will use the IP address 192.168.55.1 for a modem-to-modem
connection.
Using direct cable connection
First install the Null Modem driver (if it is not already installed). Then configure the
system as you would with a Modem-to-modem connection .
Connecting tips
If the remote computer can't be connected:
1. Make sure Radmin Server is running on the remote computer and examine the log file in case it is
not.
2. Try to connect from the remote computer to itself. If this fails:
Ping the remote computer from itself (see step 3).
Examine the log file .
3. Ping the remote computer from the local computer. If it cannot be pinged:
Ensure that the IP address or DNS name of the remote computer is valid and accessible by
pinging it from itself and from any other linked computers.
If the remote computer is not accessible by network topology, refer to the "connecting over
LAN " help section for details.
4. Scan the remote computer for an open port (4899 by default). You can use the build-in scanner
or any port-scanning software of your choice. If this fails:
Check the port settings on the remote computer to ensure that you are using the correct port.
If the remote computer has a firewall installed, make sure it is correctly configured.
Windows XP has a built-in firewall that may be active.
Configure any proxies/routers between the local and remote computer so they allow
connections on the target port.
5. Examine the log file .
Setting up security
After installing Radmin , you will be asked to configure Radmin security. You can change
security settings later by accessing Radmin Server settings .
The basic security configuration enables the user to choose between Radmin Security
and Windows security .
If neither Radmin security nor Windows security is configured, there will be no
way to connect Radmin Server.
Radmin Security
Uses login and password protection for authentication.
If you don't want to enter a password each time you connect to a remote computer, you
can use Windows security. If you have logged in using credentials specified in the Radmin Server
access list, Radmin will not require a user name or password.
To increase security, you cannot save passwords on the computer running Radmin
Viewer.
Windows security
Allows one to specify Windows users and groups that have access to Radmin Server.
Connect status
The 'Connect status' window appears in two cases:
Connect status window
The connection attempt takes longer than four seconds. In this case a connection real-time log
will appear. You can cancel the connection attempt by clicking on the Stop button.
The connection attempt fails.
Using Radmin Viewer
Radmin Viewer is a program that connects to a remote computer that has Radmin
Server installed. Radmin Viewer allows the user to initiate connection with remote
computer using different connection modes .
Radmin Viewer lets you store and organize the addresses of remote computers in a
phonebook .
See Radmin Viewer interface details and step-by-step connection instructions for further
information.
Overview of Radmin Viewer interface
The primary component of the Radmin Viewer window is the Phonebook . The phonebook
lets you connect to a remote computer using records, and displays a tree-view folder
window on the left and the current folder contents on the right.
The Toolbar has buttons for accessing the most-used functions.
The Upper menu provides access to all functions.
Options are accessible from the upper menu.
When you connect to a remote computer, windows will open to give access to the new
connection. Each connection type has its own interface.
The main Radmin Viewer window
Main window overview
The main Radmin Viewer window lets you initiate new connections to remote computers,
and stores phonebook records for those computers that you connect to on a frequent
basis. It includes two main components:
Radmin Viewer window
Phonebook on the right
Each phonebook entry includes a description of the remote computer with its own label and
settings . Double-clicking on the phonebook entry will launch a connection to the remote computer
using the current connection mode .
Folders to the left
You can group phonebook records into 'folders', similar to the way Explorer groups files. When
you select a folder on the left, its contents, complete with all of its sub-foolders, appear on the
right.
This symbol lets you see the parent folder contents when you are viewing the
contents of a sub-folder.
Connection-specific menu
This menu appears when you right-click on a phonebook record It includes the following
items:
Connection menu
Full Control, View Only, Telnet, File Transfer, Shutdown, Chat, Voice Chat,
Send Message
Connects using the corresponding connection mode.
License Code Transfer
Transfers the license key to the remote computer.
Delete
Deletes a phonebook record.
Rename
Renames a phonebook record.
Create Shortcut on Desktop
Creates a shortcut on the desktop.
Each desktop shortcut contains information on the phonebook from which it was created,
which means you can create multiple shortcuts from multiple phonebooks.
Properties
Enables the user to view and change phonebook record properties.
The "Connect to" window
This window appears when you issue a 'Connect to' command via the Radmin Viewer
interface.
"Connect to&quot window
Here you can configure the following settings for a new connection: the remote
computer's IP address , the Radmin Server port , the connection mode and the optional
'connect through ' feature.
IP address or DNS name
Enter the remote computer's IP address or DNS name here.
Use default port
If this option is not selected, you can enter a custom port for the connection.
Port
Here is where you enter a custom port for Radmin Server .
Connection type
Here you select the connection mode .
Connect through host
Use this checkbox and select a computer from the following list to connect through Radmin Server
installed on the selected computer.
The list is populated with records from your address book.
Add to phonebook
If you check this option, Radmin will save the phonebook record before connecting.
The tabs on the left configure the same settings as the corresponding tabs in Radmin
Viewer options and Windows Security options .
Using Radmin Viewer toolbar
The toolbar includes the following commands:
– Lets you connect instantly to another computer.
– Adds a new connection to the list.
– Deletes the selected connection or folder.
– No connection or folder is selected.
– Lets you edit the properties of the selected connection.
– No connection is selected.
– Sets the connection mode to " Full Control ".
– Sets the connection mode to " View Only ".
– Sets the connection mode to " Telnet ".
– Sets the connection mode to " File Transfer ".
– Sets the connection mode to " Shutdown ".
– Sets the connection mode to " Text Chat ".
– Sets the connection mode to " Voice Chat ".
– Sets the connection mode to " Send Message ".
– Sets the icon view mode - Large Icons, Small Icons, List or Details.
– Toggles the Folders tree on and off.
– Scans for active Radmin Servers in the phonebook's current folder.
Using the Radmin Viewer upper menu
All commands are accessible via the top menu:
A menu item may be disabled if no target is selected or the action can't be
performed at this point.
Connection menu
"Connection" menu
Lets you manipulate new and existing connections. It includes the following items
Connect to
Adds a new connection record to the phonebook and establishes the connection.
New folder
Adds a new folder to the phonebook.
New Connection
Adds a new connection record to the phonebook.
Open
Establishes a connection to the currently selected record using the current connection mode .
Delete
Deletes the currently selected phonebook record.
Properties
Lets you change the properties of the currently selected phonebook record.
Exit
Quits the program, closing all current connections.
If there are any connections running, Radmin will display an exit confirmation dialog.
Mode menu
"Mode" menu
Sets the current connection mode .
View menu
"View" menu
Changes the way the phonebook records appear:
Large icons
Records appear as large icons.
Small icons
Records appear as small icons.
List
Records appear as small icons and organized in a vertical list.
Details
Records appear as a list with detailed information.
Arrange icons
Lets you select the record-sorting method:
by Name
Records will be sorted by their name.
by Address
Records will be sorted by their IP address.
Folders Tree
If this option is checked, the Folder tree will appear on the left; otherwise it is hidden.
Tools menu
"Tools" menu
Contains the additional commands:
Export Phonebook...
Exports the phonebook to a specified file.
Radmin Viewer exports a phonebook to its own binary format with an .rpb extension.
Import Phonebook...
Imports the phonebook from a specified file.
Radmin Viewer imports a phonebook only from its own binary format with an .rpb
extension.
Set new phonebook...
Sets new phonebook file to be used by Radmin Viewer. The target file should be in Radmin Viewer
format with an .rpb extension.
Scan for active servers
Scans for active Radmin Servers.
Language
Lets you change the Radmin Viewer interface language .
Options
Lets you configure Radmin Viewer options .
Help menu
"Help" menu
Contains an online help system.
Help
Displays this online help file.
Online Forum
Directs the web browser to the Radmin Support Forum webpage.
Radmin Online
Directs the web browser to the official Radmin home page.
About
Displays information regarding the program.
Changing the Radmin Viewer interface language
To change the interface language:
1. Exit Radmin Viewer.
2. Download the required language file from the Famatech website at
http://www.famatech.com/download/multilanguage.php
and copy it into the installation folder .
3. Start Radmin Viewer.
4. Use the "Tools"->"Language..." menu command.
5. Language change window will appear
Language change window
6. Uncheck the 'Select language automatically' checkbox.
7. Select the new language from the dropdown list.
If the desired language is not in the list, its language file is not in the installation folder .
Please verify that you downloaded the correct file.
8. Click Ok button.
9. Restart Radmin Viewer.
Radmin Viewer command-line switches
You can run Radmin Viewer's executable file, radmin.exe, in the installation directory
with the following command-line switches:
/connect
Initiates connection to a remote computer without a phonebook:
/connect:<address> :<port>
Where:
address
is the remote computer IP address or DNS name.
port
is the port number which Radmin Server, installed on a remote computer, is configured to
use for connections.
Example:
/connect:212.44.120.10:4899
/through
connects through an intermediate Radmin Server
/through:<address> :<port>
Where:
address
is the intermediate computer IP address or DNS name.
port
is the port number which Radmin Server, installed on a intermediate computer, is
configured to use for connections.
Example:
/connect:212.44.120.10:4899 /through:212.44.121.1:2000
/pbpath
starts with specified phonebook file.
/pbpath"path"
Where:
path
is a path and name of the phonebook file.
Example:
/pbpath"C:\my.rpb"
/noinput
connects using the 'View Only' connection mode.
Example:
/connect:212.44.120.10:4899 /noinput
/telnet
connects using the 'Telnet' connection mode.
Example:
/connect:212.44.120.10:4899 /telnet
/file
connects using the 'File Transfer' connection mode.
Example:
/connect:212.44.120.10:4899 /file
/shutdown
connects using the 'Shutdown' connection mode.
Example:
/connect:212.44.120.10:4899 /shutdown
/chat
connects using the 'Text Chat' connection mode.
Example:
/connect:212.44.120.10:4899 /chat
/voice
connects using the 'Voice Chat' connection mode.
Example:
/connect:212.44.120.10:4899 /voice
/message
connects using the 'Send Message' connection mode.
Example:
/connect:212.44.120.10:4899 /message
/fullscreen
Used with the 'Full Control' connection mode (no mode switches) or 'View Only' connection mode
(the '/noinput' switch). Will display the remote computer window in full screen.
Example:
/connect:212.44.120.10:4899 /noinput /fullscreen
/24bpp, /16bpp, /8bpp, /4bpp, /2bpp, /1bpp
Used with the 'Full Control' connection mode (no mode switches) or 'View Only' connection mode
(the '/noinput' switch). Defines the color depth of images that Radmin Server will transfer to
Radmin Viewer. Lower color depths will require less data to be transferred over the network,
which improves update speeds but decreases image quality. Maximum color depth will show you
almost the same image as on the remote computer, but the update speed can be slow.
Example:
/connect:212.44.120.10:4899 /noinput /16bpp
/updates
/updates:<number of updates per second>
Where:
number of updates per second
gives the maximum number of screen updates per second.
Used with 'Full Control' connection mode (no mode switches) or 'View Only' connection mode (the
'/noinput' switch). Will display the remote computer window with no more than the specified
number of updates per second.
Example:
/connect:212.44.120.10:4899 /noinput /updates:30
/sendrequest
Sends specified Radmin Server activation request file to the Famatech Activation Server and
saves received license file . Received license file can be used to activate Radmin Server manually
or using the Radmin Server command-line switches .
/sendrequest /requestfile"<request file name> " /licensefile"<license file name> " [
/outputfile"<output file name> "]
Where:
request file name
is the name and path of the activation request file generated by Radmin Server.
license file name
is the name and path of the license file to be saved.
output file name
is the optional switch that defines the name and path of report file to be saved. Report file
will contain text description of operation success or failure.
Example:
radmin.exe /sendrequest /requestfile"C:\fam.request" /licensefile"C:\fam.license"
or
radmin.exe /sendrequest /requestfile"C:\fam.request" /licensefile"C:\fam.license"
/outputfile"C:\fam.log"
/?
Displays a window with a list of available command-line switches.
Using the Radmin Viewer phonebook
Phonebook overview
The Radmin Viewer phonebook lets you manage the list of saved remote computer
descriptions with individual labels and settings.
Radmin Viewer window
The left side of the phonebook contains a Folder tree that can be organized just like
folders in Explorer. The records list on the right displays the selected folder contents as
a list of records and sub-folders. The special 'go up' icon
lets you display the contents
of the parent folder. Double-clicking a record will launch a connection to the
corresponding remote computer using the current connection mode .
The Folder tree can be hidden to preserve screen space.
Phonebook icons
The phonebook has the following icons for showing different records and special items:
– Record with a description of the remote computer
– The record running Radmin Server found during the last scan
This information is valid for the last scan, and may be obsolete.
– Folder. Double-clicking on it will display its contents.
– Double-clicking on it will display the contents of the parent folder.
Adding a record to the phonebook
To add a record to the phonebook:
1. Issue the New connection command by clicking on the
button
"Add new connection" toolbar
The New connection command can be issued in a number of
ways:
By clicking on the
"Add new connection" toolbar button.
By selecting the "Connection"->"New Connection" menu
command.
By hitting the <Ins> hotkey.
2. The "New Connection" window will appear
Connection properties window
3. Enter the remote server's IP address or DNS name.
4. Click the Ok button.
Connecting from a phonebook record
To connect from a phonebook record, set the current connection mode and double-click
the record.
Alternatively, right-click on a phonebook record and select the connection mode from the
context menu
Phonebook menu
Changing phonebook record settings
To change phonebook record settings:
1. Right-click the phonebook record and select 'Properties '.
2. The "Connection properties " window will appear
3. Select the options page on the left and change the settings (). Options pages are the same as
for the "new connection defaults " settings.
General record settings
The following settings are available:
Name of entry
Specifies the record label in the phonebook.
IP address or DNS name
Specifies the IP address or DNS name of the remote computer.
Use default port
If this option is selected, connections will use the default port number (4899).
Port
Specifies a custom port number to connect to.
Connect through host
If this option is checked, the connection to the target computer will run through the selected
intermediate computer running Radmin Server.
Windows Security settings
To access Windows Security settings, click the 'Windows Security' item from the left list.
The "Windows Security " settings will appear
'Windows Security' window
Don't use current user in windows authentication
If checked, Radmin Viewer will not attempt to use logged in user credentials to authenticate on
the remote computer. Instead, login window will be displayed so user can manually enter login
and password.
Host name for kerberos authentication
'Host' name that will be used upon connecting to the remote computer if 'kerberos' authentication
is used.
Organizing phonebook records
Creating new folders
To create a new folder in the phonebook:
1. Right-click an empty space in the phonebook to display the phonebook context menu
Phonebook menu
2. Select the New folder menu item
The New folder command can be issued in a number of ways:
Use phonebook context menu.
Right-click on the folder in the phonebook or Folder tree and select
New folder .
Hit the <F7> hotkey.
Renaming folders
To rename an existing folder:
1. Right-click a folder to display the Folder context menu
Phonebook foled menu
2. Select the Rename menu item
The rename folder command can be issued in a number of
ways:
Select a folder and click on the <F2> hotkey.
Deleting folders
To delete an existing folder:
1. Right-click a folder to display the Folder context menu
Phonebook folder menu
2. Select the Delete menu item
The delete folder command can be issued in a number of
ways:
Select a folder and click on the <Del> hotkey.
You can select multiple items by clicking on them while holding
down the <Ctrl> key.
Copying single phonebook records
To copy a phonebook record or a folder
1. Drag-and-drop a record or a folder into any phonebook folder.
Renaming phonebook records
To rename a phonebook record:
1. 1. Right-click on a record to display the Record context menu
Phonebook connection menu
2. Choose the 'Rename ' menu item
You can issue "rename record" command in two different ways:
Select a folder and click on the <F2> hotkey.
Deleting phonebook records
To delete a phonebook record:
1. Right-click a record to display the record context menu
2. Choose the 'Delete ' menu item
The delete record command can be issued in a number of
ways:
Select a folder and click on the <Del> hotkey.
You can select multiple items by clicking on them while holding
down the <Ctrl> key.
Exporting a Radmin Viewer phonebook
The 'Export Phonebook' command will save the contents of the current phonebook into a
new file for transfer or backup.
To export a phonebook:
1. Use the "Tools"->"Export phonebook" phonebook menu command and select a file name in
the standard 'save' window.
2. Click the 'Save ' button.
Importing a Radmin Viewer phonebook
The 'Import Phonebook' command will add all records from the specified phonebook file
to the current phonebook. Records with the same name will be duplicated.
To import a phonebook:
1. Use the "Tools"->"Import phonebook" phonebook menu command and select the file to
import in the standard window. This should be a file with an .rpb extension created by Radmin
Viewer.
2. Click the 'Open ' button.
Creating a new phonebook
The 'Set New Phonebook' command lets you specify a file for storing a phonebook in.
Radmin will use the specified file until you select a new one.
It is possible (but not recommended) to share a phonebook between two or more
Radmin Viewers.
Import phonebook will add all records from the specified phonebook file to the
current one, while Set new phonebook will create a new phonebook file, replacing the
current one.
To create a new phonebook:
1. Use the "Tools"->"Set New Phonebook" menu command and choose a Radmin phonebook
file (with .rpb extension) in a standard window.
2. Click "Open" .
Sharing a Radmin Viewer phonebook
The Set new phonebook command lets you assign a single phonebook file to two or more
Radmin Viewers.
This feature is provided only for compatibility and to handle possible errors. It is
not designed to provide a network-wide centralized phonebook system.
Radmin Viewer updates its phonebook information when you make changes to entries.
Other Radmin Viewers that use the same phonebook will not automatically detect
changes; if they try to make their own changes, a conflict may arise and the 'phonebook
conflict resolution' window will appear The following options are available:
Phonebook share conflict window
Discard the modified phonebook file and use the current phonebook
Will discard all changes the other Radmin Viewer has made and save the
phonebook as it appears with the current Radmin Viewer.
Save the current phonebook to another location
Will save the current Radmin Viewer's phonebook to another file and display the
phonebook that has been updated by another Radmin Viewer.
Discard the current phonebook and use the modified phonebook file
Will discard all changes the current Radmin Viewer has made and load the
phonebook with the changes another Radmin Viewer has made.
Cancel
Will temporarily detach the current Radmin Viewer from the phonebook until the
system is restarted. A notification window will appear All changes will remain in
memory, but will be discarded if you exit Radmin without saving them.
Phonebook connect error window
Scanning a phonebook for active servers
To scan a phonebook for active servers:
1. Click the 'Scan for active servers '
toolbar button.
2. For phonebook records that have Radmin Server running on a corresponding remote computer
the icon will change to
The Scan For Active Servers command can be issued in a
number of ways:
By clicking on the "Scan For Active Servers " toolbar button.
By selecting the "Tools"->"Scan For Active Servers" menu
command.
By hitting then F5 hotkey.
This information is valid for the last scan and may be
obsolete. The scan uses the remote port specified in the record's
settings .
Creating desktop shortcuts
To create a desktop shortcut for a phonebook record:
1. Right-click the phonebook record. The 'Record context menu ' will appear
2. Use the Create Shortcut on Desktop sub-menu and select the connection mode.
The created shortcut will link to the specific record in the specific phonebook and will use the
same settings as the corresponding record.
If the record in the corresponding phonebook is deleted, the shortcut will became invalid.
Radmin connection modes
Overview of connection modes
You can connect to a remote computer in the following modes:
Full Control
Shows you desktop of the remote computer and allows you to control it with your local mouse and
keyboard.
View Only
This mode is the same as full control mode, but only allows you to view the remote computer
screen.
Telnet
Text-mode connection to the remote computer to use system commands and launch text-mode
applications without a graphical interface.
File Transfer
File transfer connection that lets you manipulate remote computers files and folders. Supports
two-way file transfer with an auto-resume feature.
Shutdown
Special connection to shut down the remote computer with two mouse clicks.
Chat
Lets you converse with all users who are connected to the same computer via text chat.
Voice Chat
Lets you talk using a microphone with all users who are connected to the same computer.
Send Message
Sends a text message that pops up on the remote computer.
Current connection mode
Connections from phonebook records are initiated using the connection mode selected in
the toolbar
Connection mode selector
Full Control and View Only connection modes
When using Full Control or View Only connection mode, you will see the remote
computer desktop inside a window or as your full screen (depending on the connection
options you are using)
Full Control connection mode
If you are connected in Full Control connection mode, you can control the remote
desktop using your keyboard and mouse as if you were sitting in front of it.
To access the connection options , use the window menu . You can access this menu by
right-clicking on the connection window or by pressing a configurable keyboard shortcut
.
Controlling the remote computer
When you have connected to the remote computer in 'Full Control' mode, all your mouse
movement and keyboard actions will transfer to the remote computer. If the remote
computer desktop appears inside a window (in Normal or Stretch display mode) mouse
actions will transfer to the remote computer only if the mouse pointer is inside the
Radmin window.
The remote computer mouse follows the local computer mouse only when local
computer mouse moves. If the local mouse is not moving, the remote computer user
can move that computer's mouse freely.
You can configure Radmin to display the remote cursor in different ways. For details,
refer ro remote cursor displaying .
When the Full Control connection window is active, all keystrokes will transfer to the
remote computer. You can enable the 'Full keyboard control ' feature in order to send
special key combinations:
If Radmin Viewer does not uses "Full keyboard control"
Windows shortcut keys ( see list ) will affect the local computer.
List of standard Windows shortcuts affected by the 'Full Keyboard
Control' feature:
<Alt>+<Tab>
<Ctrl>+<Esc>
<Alt>+<PrintScreen>
<Alt>+<Space>
<Alt>+<Esc>
<PrintScreen>
<Alt>+<Enter>
If Radmin Viewer uses 'Full keyboard control'
All Windows shortcut keys will affect the remote computer.
<Ctrl>+<Alt>+<Del> is a special Windows shortcut that is not affected by "Full
keyboard control". You can send this shortcut either by using the window menu or by assigning
and using a hotkey .
Using window menu
If the 'Full Control' / 'View Only' connection is in Normal or Stretch display mode, you
can open the window menu by right-clicking on the window's caption. Another way to
access this menu is by assigning and using a hotkey .
The window menu has following menu items (some are disabled in "View only" mode):
Remote Screen window menu
Launch
Lets you launch additional connections in different connection modes to the same remote
computer.
When you are using the 'Launch' command, there is no need to enter your login
information again for each connection.
Normal/Stretch/Full Screen/Stretch to Full Screen view
Lets you choose a Remote Screen window view mode .
Send Ctrl-Alt-Del
Lets you send the Ctrl-Alt-Del key combination to the remote computer.
On Windows Vista the Ctrl-Alt-Del key combination may not be available due to system
security settings. You can change security settings located in the 'Group Policy Editor' ->
'Computer Configuration' -> 'Administrative Templates' -> 'Windows Components' -> 'Windows
Logon Options' -> 'Disable or enable software Secure Attention Sequence'. Settings must be set to
one of the following: 'Not Configured', 'Disabled', 'Enabled' with a value 'Easy Of Access' or
'Enabled' with a value 'Services & Easy Of Access'.
Send Key
Lets you send Windows and Radmin shortcuts.
You can use the ' Full keyboard control ' feature to send Windows shortcuts directly.
Get Clipboard
Copy the remote computer's clipboard into the local computer clipboard.
Set Clipboard
Copy the local computer's clipboard into the remote computer's clipboard.
Select Remote Monitor
Lets you view specified monitor or entire remote computer desktop.
Options...
Lets you access a Connection Options .
About...
Displays information about the application.
Using window toolbar
The 'Full Control' / 'View Only' connection window toolbar includes the following
commands:
– Lets you connect to the remote computer using Full Control connection mode.
– Lets you connect to the remote computer using View Only connection mode.
– Lets you connect to the remote computer using Telnet connection mode.
– Lets you connect to the remote computer using File Transfer connection mode.
– Lets you connect to the remote computer using Text Chat connection mode.
– Lets you connect to the remote computer using Voice Chat connection mode.
– Lets you connect to the remote computer using Send Message connection
mode.
– Lets you connect to the remote computer using Shutdown connection mode.
– Sets the view mode so the remote desktop will appear in a resizeable window at
a 1:1 aspect ratio.
– Sets the view mode so the remote desktop will appear in a resizeable window. If
you resize the window, the display will zoom in or out so it continues to fit in it.
– Sets the view mode so the remote desktop will use the full screen.
If the remote desktop has a higher resolution than the local desktop, you
can move your mouse pointer near the screen's sides to scroll the remote
desktop.
– Sets the view mode so the remote desktop will use the full screen and the
display will zoom in or out so it continues to fit in it.
– Lets you send Windows and Radmin shortcuts to the remote computer.
– Lets you send the Ctrl-Alt-Del key combination to the remote computer.
– Lets you copy the remote computer's clipboard into the local computer
clipboard.
– Lets you copy the local computer's clipboard into the remote computer's
clipboard.
– Lets you choose the remote monitor to view.
– Lets you access a Connection Options .
– Lets you close the current connection.
Changing connection options
For Full Control and View Only connections you can change the same options as for
Radmin Viewer. Any changes you make become effective immediately.
General Remote Screen options
Full Control options
Remote Screen options
Options are applied instantly.
Using hotkeys
You can configure three hotkeys for the 'Full Control' / 'View Only' connection modes
using Radmin Viewer options :
Send Ctrl+Alt+Del
Sends the <Ctrl>+<Alt>+<Del> key combination to the remote computer.
Normal/Full screen/Stretch view
Switches the connection window view modes to 'normal', 'full screen' or 'Stretch'.
Show window menu
Displays the window menu if 'full screen mode' is selected.
You can access toolbar function from the keyboard using 'window menu' hotkeys.
Sharing the clipboard
When connected in Full Control mode, you can exchange text clipboard information
between the remote and local computers using the 'Get Clipboard' and 'Set Clipboard'
functions of the window menu .
To transfer clipboard information from a local computer to a remote
computer:
1. Connect to the remote computer using the "Full Control" connection mode .
2. Access a window menu .
3. Select the 'Set Clipboard' menu item. Text information from the local clipboard will be sent to
the remote clipboard.
To transfer clipboard information from remote computer to local computer:
1. Connect to the remote computer using the "Full Control" connection mode .
2. Access a window menu .
3. Select the 'Get Clipboard' menu item. Text information from the remote clipboard will be sent to
the local clipboard.
Scaling the remote screen window
View modes
When Radmin Viewer is connected in Full Control or View Only mode, it can display the
remote computer desktop using different modes:
1. Normal View
The remote desktop will appear in a resizeable window at a 1:1 aspect ratio.
2. Stretch View
In this mode the remote desktop will appear in a resizeable window. If you resize the window,
the display will zoom in or out so it continues to fit in it.
3. Full screen View
In this mode the remote desktop will use the full screen.
If the remote desktop has a higher resolution than the local desktop does, you can move
your mouse pointer near screen's sides to scroll the remote desktop.
4. Full screen stretch View
In this mode the remote desktop will use the full screen and the display will zoom in or out so it
continues to fit in it.
Switching view modes when connected
When connected in Full Control or View Only mode you can switch the current view
mode in two ways:
1. Using the window menu
To switch the view mode using a window menu:
1. Access the window menu .
2. Select 'Normal View', 'Full screen View' or 'Stretch View' from the menu.
2. Using a hotkey
To switch the view mode using hotkeys:
1. Access Radmin Viewer Options and configure a "Toggles Full Screen View" hotkey.
2. Press configured hotkey repeatedly to cycle through different view modes.
Displaying remote cursor
Radmin Viewer will automatically displays remote computer's mouse the way it is
configured in the options .
Telnet connection mode
When the computers are connected using telnet connection mode, Radmin will display
the 'Telnet' window This window lets you issue commands and displays any responses.
'Telnet' window
Radmin does not support telnet access to Win95/98/ME systems due to limitations
of their 'command.com' windows component.
You can enter operating system commands and start programs as you would in the
'cmd' or 'command' system utility. If the command produces some text output, Radmin
will display it.
"Telnet connection mode" is not a full-featured telnet session to the remote
computer. It just transfers text input to the remote computer's command-prompt
interpreter and transfers back its responses. You will not be able to use advanced telnet
features, -such as running full screen text-mode applications. For such applications, use
the Full Control connection mode.
Some Win32 console applications use direct access to the console. Such
applications can't work via telnet connection mode. For such applications, use the Full
Control connection mode.
File Transfer connection mode
When connected using File Transfer connection mode, Radmin will display the 'File
Transfer' window This window lets you transfer files through an easy-to-use interface.
'File transfer' window
Using this interface you can transfer files to and from the remote computer and create,
rename and delete folders on both local and remote computers.
File Transfer connection mode fully supports unicode names and can work with files and
folders named in any language.
Radmin has a 'delta-copy ' feature that only updates the parts of the file that differ on
the two computers. This feature lets you continue copy operations after network faults
from the place where you were when the interruption occurred and not from the
beginning.
File Transfer interface
The File Transfer window interface is mirrored in two panes. The left pane shows the
local computer's files and the right pane shows the remote computer's files. You can
navigate freely inside either pane to find files and folders:
'File transfer' window
Using the toolbar
'Current path'
This dropdown box has two functions: it contains paths for the last 12 directories visited and lets
you display any of these directories by clicking on its path. Second, you can enter any valid path
and when you press the <Enter> key the contents at that location will display.
'Up'
Shows the content of any parent folder.
'Copy'
Copies selected files and/or folders from one pane to another.
'Delete'
Deletes selected files and folders.
Since this button can delete important files on both local and remote computers, it should
be used with maximum caution. Files deleted by Radmin Viewer cannot be recovered from the
system 'recycle bin'.
'Create Directory'
Creates a new directory.
'Icons View Mode'
Allows the user to select any of four different icons view modes:
Large icons
All files and folders appear as large (32 x 32 pixils) icons with their names as labels.
Small icons
All files and folders appear as small (16 x 16 pixils) icons with their names as labels.
List
All files and folders appear as small (16 x 16 pixils) icons with their names as labels, organized
vertically.
Detailes
All files and folders appear as small (16 x 16 pixils) icons with detailed information such as size,
modification date and attributes.
Hotkeys
Hotkeys list for File Transfer connection mode:
<Alt>+<F1>
Access the local computer's folder selection menu (in the left panel).
<Alt>+<F2>
Access the remote computer's folder selection menu (in the right panel).
<Alt>+<Enter>
Item properties.
<Ctrl>+<N>
Creates a new file transfer connection window.
<Ctrl>+<A>
Selects all files and directories.
<Ctrl>+<F3>
Sort by name.
<Ctrl>+<F4>
Sort by type.
<Ctrl>+<F5>
Sort by time.
<Ctrl>+<F6>
Sort by size.
<F2>
Rename a selected file or folder.
<F5>
Copy selected files and directories to/from the remote computer.
<F7>
Create a new folder.
<F8>, <Del>
Delete a selected file or folder.
<Shift>+<F5>
Refresh the active pane.
<Shift>+<F7>
Edit the active pane's path.
<Shift>+<F10>, <Apps>
Display the file or folder context menu.
<Enter>
Open a selected file in the local computer pane.
<Backspace>
Show the contents of the parent folder/drive.
<Tab>
Switch between panes.
<Esc>
Move the focus from the local or remote folder path to its file listing.
Using drag-and-drop
You can copy files and folders to and from the remote computer by dragging and
dropping them from one pane to another.
Selecting files and folders
Using the File Transfer interface you can select multiple files and/or folders for copy and
delete operations as you do with Explorer:
Select any file or folder by clicking on it.
Clicking on a file or folder while holding down the <Ctrl> key will add it to or exclude it from the
current selection.
Clicking on a file or folder while holding down the <Shift> key will select all files and folders
between it and last item you selected.
Holding the left mouse button and dragging a selection rectangle will select the group of files
and/or folders within the rectangle.
Copying files
Select the files and/or folders you want to copy and then use one of these methods:
Click the
'Copy' toolbar icon.
Drag-and-drop the selected files and/or folders to any folder or empty space on the other panel.
Right-click the selected files and/or folders and select 'transfer' in the context menu
Press the <F5> hotkey.
The 'Copy progress' window will be displayed This window displays the copy operation
progress and allows you to cancel the copy operation.
'Copy progress' window
If the copy operation is interrupted, you can make a second attempt and the transfer will
resume from the point of interruption.
Using 'DeltaCopy' feature
The 'DeltaCopy' feature lets you continue a copy operation after a network failure or
connection interruption from the place where the fault occurs and not from the
beginning.
Radmin uses 'DeltaCopy' automatically when you copy any file to or from a remote
computer. For each section of source and destination files, Radmin calculates a control
value, and this value (several bytes) is transferred to the other computer and compared.
If the sums are equal no data for section is sent over the network and the system
examines the next section in the same way until it finds a section that has not yet been
copied.
Shutdown connection mode
Using shutdown connection mode you can power off, restart or log off the remote
computer without needing to connect using Full Control mode. When you connect in this
mode, Radmin displays the 'remote shutdown' window
'Remote shutdown' window
This window lets you select an action to perform. Press the Ok button to perform the
action on the remote computer, or click Cancel to close this window:
Restart the remote computer
Will force the remote computer to restart.
Shut down the remote computer
Will shut down the remote computer to the point where its safe to turn off the power. Depending
on the computer configuration, power may shut off automatically.
Switch off the remote computer
Will shut down the remote computer and try to power it off. For power-off to succeed the system
should support an automatic power-off feature and be configured to do so.
There will be no way to prevent remote computer reboot, shutdown or switch off.
Text Chat connection mode
Lets two or more users to communicate with each other using shared text messages.
Channels
A 'channel' is a virtual union of users where each user can see messages that are posted to the
channel. One user can join many channels, but only one channel can appear at a time.
Private messages
Only specified users can see 'Private' messages.
Popup messages
A 'popup' message will appear in its own window. It will be visible even if the target user has
minimized the text chat window.
Moderation
Lets you prevent another user from sending messages to specific channels.
Detailed users info
Displays user information such as away time and description.
Away system
The away system lets you find out if another user is currently paying attention to a chat window.
Text coloring
Lets you add individuality to messages through the use of colors.
Text commands
Lets you access most chat functions via text commands.
Text Chat user interface
The main chat window has the following sections
Main window
Main window parts
1. Channel names
Contains the names of channels a user is joined to. Switch the Active channel by clicking on the
corresponding caption.
2.
2. Toolbar
The toolbar gives access to the most important text chat commands with a single click.
3. Chat Log
Displays a user's text messages. Each public and private channel has its own log that you can
view by switching channels .
4. Users list
Contains the list of users joined to the active channel .
5. Text input field
Use the text input field to enter text messages. When you hit <Enter>, the text you entered will
be sent to the active channel . To enter multiline text, use the <Ctrl>+<Enter> key
combination for line breaks.
6. Horizontal splitter
7. Vertical splitter
Lets you change the dimensions of the chat window components.
Sending messages
Message overview
To send a message to the active channel enter text into the text input field and hit
<Enter> . Use <Ctrl>+<Enter> for line breaks.
If any text is unreadable (it will appear as squares, question marks or incorrect
characters) set the correct font and font language for all message types .
Sending messages to a public channel
To send a message to a public channel:
1. Switch to the target channel.
2. Enter the message text in the text input field and hit <Enter> .
Sending a private message to a user
To send a private message to a user:
1. Double-click on the target user's nickname in the users list . A private channel with this user will
open. The name of this channel will be the same as the target user's nickname
A private channel can be opened in a number of ways:
Double-click on the target user's name in the users list.
Right-click on the target user's name in the users list and select Private
message from the context menu.
Select the target user and use the "Users"-&gt"Private Message"
menu command.
Enter the "/query <user name>" text command (for example, "/query
Jack High", without quotas)
2. Enter your message in the text input field and hit the <Enter> key.
Popup messages
Sending Popup messages
To send a popup message:
1. Select one or more users from the user list.
2. Issue the Send popup message command by right-clicking on any selected user and selecting
the 'Popup Message' menu item.
The Send popup message command can be issued in a
number of ways:
By selecting the "User"->"Popup Message" menu command.
By right-clicking on selected user and selecting 'Send popup message'
menu item.
3. The 'Send popup message' window will appear
"Send popup message" window
4. Enter message text and click on the 'Send' button. The message will be sent to all selected
users. A 'received popup message' window will appear for each user
"Received popup message" window
Using Text Chat channels
Overview of channels
A 'channel' is a virtual union of users where each user can see messages that are posted
to the channel. One user can join many channels, but can see only one of them at a
time. All users automatically join to the channel named "#general".
The Text Chat interface manages channels using the following elements:
Channels names list at the top of the window
Displays the names of all channels a user is joined to. The channel currently on display is called
the Active channel and the tab bearing its name is marked as active.
Active channel log
This appears between the channel list and the input field, and displays a log of all messages sent
by users of the active channel. Depending on the chat options you choose, new messages will
appear either at the bottom or top of the log window.
Users list
This appears on the right and displays the list of users joined to the active channel. Use this list to
send private messages , view users information and perform moderation actions .
Public channel
Permits users to see each other's messages.
Private channel
A private channel appears automatically when you send or receive a private message . It
allows two users to communicate privately. It retains a log of the conversation until
private channel is closed.
Active channel
The currently selected channel in the channel list is the 'active channel'. The log displays
messages for the active channel and the users list displays the list of users joined to the
active channel. Any message entered in the input field will go to the active channel.
Channel password
You can set a channel password when you create a new public channel or change
existing channel settings . If this option is active, each user will need to enter the correct
password in order to join a channel.
Operator password
You can set the operator password when creating new public channel or changing
existing channel settings . . If this option is active, the user can acquire operator
privileges by entering the correct password.
Sending messages to a channel
To send a message to a channel:
1. Select the target channel name in the channels list .
2. Enter the message text in the text input field .
3. Hit <Enter> .
Joining an existing channel
To join an existing channel:
1. Issue the 'Join Channel' command by clicking the
"join channel" toolbar button
The "join channel" command can be issued in a number of ways:
By clicking
"join channel" toolbar button.
By using the "Channels"->"Join Channel" menu command.
By hitting the <Ctrl>+<J> hotkey.
By using the "/join <channel name>" text command .
2. The 'Join channel' window will appear For channels that have a channel password a 'key' icon
will appear on the left.
"Join Channel" window
3. Select the existing channel from the list and click on the <Join> button. If the selected channel
has a password enabled, the 'Channel Join Mode' window will appear
3.
"Channel Join Mode" window
If a channel has both a channel and an operator password, select the desired rights and enter
the password. If you selected 'Join as operator', you will have operator privileges when you join
the channel.
Creating a new channel
To create a new channel:
1. Issue the Create channel command by clicking the
Create channel toolbar button
The Create channel command can be issued in a number of
ways:
By clicking on the
"Create channel" toolbar button.
By selecting the "Channels"->"Create" menu command.
By hitting the <Ctrl>+<N> hotkey.
By using the "/join <channel name>" text command .
2. The 'Create channel' window will appear
2.
3. Enter the new channel name and the channel password or operator password as required.
4. Hit <OK> . If a channel with the same name already exists, Radmin Viewer will try to join you
to it without any passwords.
Exiting a channel
When the last user leaves a channel, it is destroyed automatically. Radmin will notify the
last user of this.
To exit a channel you have joined:
2. Issue the Leave channel command by clicking on the
"leave channel" toolbar button
The leave channel command can be issued in a number of
ways:
By clicking on the
"leave channel" toolbar button.
By using the "Channels"->"Leave Channel" menu command when
the target channel is active.
By hitting the <Ctrl>+<L> hotkey when the target channel is active.
By using the "/leave <channel name>" text command .
By right-clicking on the channel name or active channel log and
selecting the Leave menu item.
Changing channel settings
All channels except the "#general" channel and private channels have their own settings
for channel password and operator password .
To exit, view, and change channel settings:
2. Issue the Channel settings command by using the "Channels"->"Channel Settings" menu
item.
3. The 'Channel Settings' window will appear
"Channel Settings" window
4. If you have operator privileges on the channel, you can adjust channel settings.
5. Click the Change button.
Requesting operator privileges
All channels except the "#general" channel and private channels can have the operator
password enabled.
To acquire operator privileges on a channel:
2. Issue the Request Operator Privileges command by using the "Channels"->"Request
Operator Privileges" menu item.
3. The "Request Operator Privileges" window will appear
"Request Operator Privileges" window
4. Enter the operator password and click the Request button.
Switching channels
You can switch channels by clicking the target channel name in the channels list or by
pressing the <Ctrl>+<Tab> key combination to cycle through the list.
Using the message notification system
A notification system lets you know when new messages have been posted to non-active
public or private channels. When a new message appears in a non-active channel, an
icon will appear in front of channel’s name in the channels list .
Public message notification
Occurs when a message is received on a non-active public channel. Indicated by the
icon:
Private message notification
Occurs when a message is received on a non-active private channel. Indicated by a
flashing icon:
These icons will disappear when the channel becomes active.
If Radmin Viewer is configured to show the tray icon , this icon will flash with each
new private message.
Text Chat users' status system
Status system overview
When you create a channel, you acquire operator privileges on it. Users with operator
privileges can perform the following actions:
1. Change channel settings.
2. Grant and remove operator privileges for any user on the same channel.
3. Remove any user from the channel.
4. Set and remove 'mute' status for any user on the same channel who does not have operator
privileges. A user with 'mute' status on a particular channel cannot send messages to that
channel.
User status is indicated with an icon to the left of the user's name in the users list :
Normal user, not an operator and not muted
User with operator privileges
User is muted
If some menu items are shown as disabled, this means either that you do not have
the required rights or that you cannot perform that action on that user.
Operators can use the following commands:
Granting operator privileges
To grant operator privileges to a user:
1. Right-click on the target user name in the users list . The menu will appear
User menu
2. Select the Grant Operator Privileges menu item.
You can also grant operator rights with the '/op <user name>' text command ,
Removing operator privileges
To remove operator privileges from a user:
User menu
2. Select the Remove Operator Privileges menu item.
You can also remove operator rights with the '/deop <user name>' text command .
Setting 'mute' status
To set 'mute' status for a user:
User menu
2. Select the Mute menu item.
You can also set 'mute' status with the '/mute <user name>' text command .
Removing 'mute' status
To remove 'mute' status from a user:
User menu
2. Select the Remove Mute menu item.
You can also remove 'mute' status with the '/unmute <user name>' text command .
Removing a user from the channel
To remove a user from the channel:
User menu
2. Select the Remove User from the Channel menu item.
Using Text Chat user descriptions
You can set an extended user description in options so that other users can view it.
You can view descriptions in the following ways:
1. Right-click on the target user's name and select the Get info menu item. A window with the user
description will appear
User info window
2. Use the "/userinfo <user name>" text command .
Using Text Chat nicknames
You can specify nicknames in the phonebook record settings .
Changing a nickname for a phonebook record
The change affects all connections made using a phonebook record.
To change a nickname for a phonebook record:
1. Right-click on the target phonebook record and select the 'Properties ' menu item. The
'Connection properties' window will appear
2. Select the Chat tab
2.
Chat connection settings
3. Enter a nickname.
4. Click on the Ok button.
Changing a nickname during chat
To change a nickname during chat and update the phonebook record:
1. Issue a 'Settings' command by clicking on the
window will appear
'Settings ' toolbar button The 'Chat Settings'
The Settings command can be issued in a number of ways:
By clicking on the
Settings toolbar button.
By selecting the "Tools"->"Settings" menu command.
By hitting the <Ctrl>+<S> hotkey.
Chat settings window
2. Enter the new nickname.
3. Click on the Ok button to change the nickname. The setting of the corresponding phonebook
record (if it exists) will be updated.
Temporarily changing a nickname during chat
To temporarily change a nickname during chat:
1. Issue the 'Change Nick' command by clicking on the
'Change nick' window will appear
'Change Nick ' toolbar button The
Change Nick command can be issued in a number of ways:
By clicking on the
"Change Nick" toolbar button.
By selecting the "Chat"->"Change Name" menu command.
By hitting the <Ctrl>+<E> hotkey.
By using the "/nick <nickname>" text command , for example: "/nick
Agent Smith".
Change nick window
3. Click on the Ok button.
Using the Text Chat away system
Away system overview
The away system lets you find out if another user is currently paying attention to the
chat window.
Away status is indicated by icon color in the users list :
icon
status
away state
normal user
online
normal user
away
operator
online
operator
away
user is muted online
user is muted away
The following functions are available:
Setting 'away' status
To set status to 'away':
1. Issue the set away command by clicking on the
'set away ' toolbar button
The Set away command can be issued in a number of ways:
By clicking on the
'Set away ' toolbar button.
By selecting the "Chat"->"Set Away Status" menu command.
By hitting the <Ctrl>+<W> hotkey.
By using the "/away <reason text>" text command .
2. The 'Set away reason' window will appear
2.
"Set Away" window
This window will contain a default away message that can be created or edited in options or
phonebook record settings . Enter an away message text if desired and click on the Set Away
button.
Removing 'away' status
To remove 'away' status:
1. Issue the 'Return from away ' command by clicking on the
button
"return from away" toolbar
The Return from away command can be issued in a number of
ways:
By clicking on the
"return from away" toolbar button.
By selecting the "Chat"->"Return From Away" menu command.
By hitting the <Ctrl>+<R> hotkey.
By using the "/back" text command .
Checking another user's away information
You can view user information in the following ways:
1. Right-click on the target user's name and select the Get info menu item. A window with the
user's away information will appear
1.
"User Info" window
2. Use the Get user info toolbar button or associated hotkey <Ctrl>+<I> .
3. Use the "/userinfo <user name>" text command .
Using colors
You can display text messages in different colors to improve visual effect and add
individuality. Use the 'Color picker ' toolbar button
or the "<Ctrl>+<K>" key
combination to pop-up the 'Color picker' window for selecting the current color or
coloring selected text.
Color picker window
When the Color picker window appears, click on the corresponding color tab or use any
of the highlighted letters as a hotkey to select a color.
If no text is selected when you choose a new color
All text entered from the current position will be in the chosen color until you choose a new color.
The chosen color is called the current color .
If a portion of the text is selected
The selected text will be colored according to the color chosen. The current color (for new text)
will not change.
Using text commands
You can access most chat functions by using special text commands that begin with the
"/" symbol.
This should be enabled in settings .
All text commands consist of a command and optional arguments , divided by a single
space. The following list defines all text commands with all possible arguments.
Argument descriptions and required punctuation symbols are enclosed in angled
brackets.
Text commands list
Join channel / Create channel
/join <space><channel>
Joins the channel with the specified name if it exists; otherwise creates a new one.
Leave Channel
/leave
Exits the active channel.
/leave <space><channel name>
Exits the channel with the specified name.
Set "away" status
/away
Sets your status to 'away' with a default away message.
/away <space><away reason text>
Sets your status to 'away' with a specified away message.
Remove 'away' status
/back
Removes your 'away' status.
Grant operator privileges
/op <space><user name>
Grants operator privileges on the active channel to the specified user.
Remove operator privileges
/deop <space><user name>
Removes operator privileges on the active channel from the specified user.
Set 'mute' status
/mute <space><user name>
Sets status to 'mute' on the active channel for the specified user.
Remove 'mute' status
/unmute <space><user name>
Removes 'mute' status on the active channel for the specified user.
Open private channel
/query <space><user name>
Opens a private channel for the specified user.
Get user description
/userinfo <space><user name>
Retrieves information on the specified user.
Send third-party message
/me <space><message text>
Lets you display a text message 'as is' with the user name added as the first word.
Change nick
/nick <space><new nickname>
Changes the current nickname to a specified new one.
Text commands help
/help
Displays a list of all text commands.
/help <space><text command name>
Shows the detailed help for the specified text command.
Using the Text Chat File Log
Text chat allows the user to save all text conversations as files. You can enable this
feature in the chat options . A file named "maintoc.htm" will be created in the specified
directory and will contain links to the Text Chat logs.
In case of any log file saving errors the text chat will display an error message. If that
happens, make sure the specified directory exists and that files inside it can be created
and accessed. Some programs (such as Microsoft Word) prevent other applications from
changing files that are open, so be sure to close any log files after viewing them.
Voice Chat connection mode
Enables two or more users to communicate with each other using microphones and
speakers. The following functions are available:
Easy talk system
Lets you begin talking by clicking on a single button.
Public Channel
A 'channel' is a virtual union of users where each user can hear other users joined to same
channel.
Private channels
A 'private' channel allows two users to speak privately.
Conference channels
A 'conference' channel allows users to speak one at a time in a queued order.
Moderation
Allows users to create password-protected channels, change the channel type between 'public'
and 'conference', and manage the microphone in conference channels.
Detailed user info
Displays user information such as away time and description.
Away system
Lets you see which users are busy at the moment.
Voice Chat user interface
The Voice Chat window has the following sections
Main window
Main window parts
1. Channel type
Icons that display the channel type and password protection.
2. Toolbar
Used for accessing the most important commands.
3. Channel name
Displays the channel name.
4. User type
Icons that display user state and status , and whether they are muted .
5.
4.
5. User name
Displays the user name.
6. Active channel
Contains the name and the user list for the active channel .
7. Splitter
Lets you change the size of the active channel area and that of other channels.
8. 'Talk' button
Clicking on this button or hitting the spacebar will initiate voice transmission on the active
channel.
9. 'Talk' button label
Displays current talk status.
10. Other channels
Contains the names of non-active channels and their user lists .
11. Mute checkbox
If this option is unchecked , no sound will be transmitted.
12. Wave volume slider
Lets you set the audio volume.
13. Microphone sensivity slider
At the slider's minimum the microphone will transmit only those words spoken close to it. At its
maximum the microphone will transmit all sounds, including background noise.
14. Log
Contains useful information and error descriptions.
Communicating in Voice Chat
Starting talk
To start talking:
1. Hold down the <spacebar&gt or click on the Talk interface button.
2. Alternatively, you can use hotkeys to start talking while other program is active.
Confirming conference speech
To confirm conference speech:
1. If you are in a conference channel queue and it is your turn to speak, Radmin will display your
speaker status
Talk confirmation window
2. Click on the Accept button.
Stopping talking
To stop talking:
1. If you were talking while holding down the <spacebar> , release it.
2. If you were talking after clicking on the Talk button, click it again.
3. Alternatively, you can use hotkeys to stop talking.
If you are currently in queue , you will be removed from the queue.
Using Voice Chat hotkeys
Hotkeys overview
Hotkeys can be used to start and stop talking while the Voice Chat connection window is
minimized or not active:
<Ctrl>+<Shift>+<Q>
Holding down this hotkey enables talking until the hotkey is released. This is
equivalent to pressing the <Space> key while the Voice Chat window is active.
<Ctrl>+<Shift>+<M>
Pressing this hotkey enables talking. This is equivalent to clicking the 'Talk' button.
<Ctrl>+<Shift>+<Z>
Pressing this hotkey stops talking. This is equivalent to clicking an already-pressed
'Talk' button.
Using hotkeys with multiple voice chat windows
If multiple Voice Chat windows are active, hotkeys only affects the window that has the
Hotkey Focus . To enable or disable hotkey focus for a window, click on the
toolbar
button or select the menu item: 'Tools ', 'Enable/Disable Hotkeys ' Only one window
can have the hotkey focus at a time, and enabling the hotkey focus for a window will
automatically disable it for any window previously having the hotkey focus.
Using voice chat channels
Channel overview
A 'channel' is a virtual union of users where each user can hear other users joined to the
same channel. A user can be only be joined to one channel at a time and only hear users
joined to the same channel, since receiving sound from two or more channels at once
results in interference. All users automatically join the channel named "#general".
The Voice Chat interface manages channels using two 'user lists', one in the upper part
of the interface and one at the bottom
Main window
Each user list contains a list of channels, and each channel a list of users.
A user list positioned in the upper part of the interface is the 'active channel ' and
displays its users. A user list at the bottom of the interface is referred to as 'other
channels' and contains channels that have not been joined at the moment.
Manage channels and users using context menus, the upper menu or the toolbar.
Channel types
Public channels , Private channels and Conference channels are available. Channel type
is indicated to the left of the channel name. If a channel is password protected , the
'password' icon will appear to the left of the channel type. The following table displays
the icons for channel types and password protection:
icon
channel type
Public channel
Private channel
Conference Channel
Channel password enabled
Public channel
Created using the Create channel command and enables multiple users to hear each
other.
Private channel
Created by issuing and accepting a private request and allows two users to speak
privately.
Conference channel
Created using the Create channel command and allows users to speak in queued order.
A user's position in tha queue is shown in digits to the left of the user's nickname. The
operator of conference channel can give the microphone to a user.
Active channel
The channel that is currently joined is displayed in the upper part of the window and is
called the 'active channel'.
Joining an existing channel
To join an existing channel:
1. Select the desired channel in the 'other channels' list.
2. Issue the Join channel command by clicking the
'Join channel ' toolbar button
The Join Channel command can be issued in a number of
ways:
By clicking on the
"Join Channel" toolbar button.
By selecting the "Channels"->"Join Channel" menu command.
By hitting the <Ctrl>+<J> hotkey.
By right-clicking on the target channel and selecting the Join channel
command from the Channel context menu.
3.
You cannot directly join private channels or channels bearing the names "#general" and
"not in channels".
4. If a channel has a password, the 'Join channel' window will appear
If a channel has both a channel and an operator password, select the desired rights and enter
the passwords. If you select 'Join as operator ' then you will have operator privileges when
you joing the channel.
Creating a new channel
To create a new channel:
1. Issue the Create channel command by clicking the
'Create Channel ' toolbar button
1.
The Create channel command can be issued in a number of
ways:
By clicking on the
Create Channel toolbar button.
By selecting the "Channels"->"Create New Channel" menu
command.
By hitting the <Ctrl>+<N> hotkey.
2. The 'Create channel' window will appear
"Create Channel" window
3. Enter the channel name and optional settings:
Channel type
Selects channel type.
Microphone timeout
If specified, the microphone will be automatically removed from the conference channel user
after a specified time.
Channel password
Specifies a password that should be entered to join a channel.
Operator password
Specifies a password that can be used with the request operator privileges command for
acquiring operator privileges on a channel.
4. Click on the <Create> button. The channel will be created and you will automatically join with
operator privileges .
Leaving a channel
When the last user leaves a channel, it is automatically destroyed.
To leave a channel you have joined:
1. Issue the Leave channel command by clicking the
'Leave Channel ' toolbar button
The Leave channel command can be issued in a number of ways:
By clicking on the
"leave channel" toolbar button.
By selecting the "Channels"->"Leave Channel" menu command while active channel is
selected.
By hitting the <Ctrl>+<L> hotkey while active channel is selected.
By right-clicking on the active channel name and selecting the <Leave> menu command.
Channel settings
To change the settings of the active channel:
1. Select the active channel and use the 'Channels '->'Channel Settings ' menu command
The Channel settings command can be issued in a number of ways:
By using the "Channels"->"Change Settings" menu command while active channel is
selected.
By right-clicking on the active channel name and selecting the <Settings> menu command.
2.
You can only change the settings for public and conference channels created by users.
3. A settings screen will appear. If you have administrator rights on the channel, you will be
able to adjust the settings. Click on the <Change> button to apply changes.
If you change the channel type to 'conference', all users will stop speaking.
Voice Chat user status system
User status system overview
When you create a channel, you obtain operator privileges on it. Users with operator
privileges can perform the following actions:
1. Change channel settings
2. Grant and remove operator privileges to any user on the same channel.
3. Remove any user from the channel.
4. Give the microphone to any user on the conference channel.
You can also remove the microphone from a user by giving the microphone to yourself.
User status is displayed as an icon to the left of the user's name:
Normal user, not an operator
User with operator privileges
If you have administrator rights, you can use the following commands:
Granting operator privileges
To grant operator privileges to a user:
1. Right-click on the target user name in the users list . A menu will appear
User menu
2. Select the Grant Operator Privileges menu item.
Removing operator privileges
To remove operator privileges from user:
1. Right-click on the target user name in the users list . A menu will appear
User menu
2. Select the Remove operator privileges menu item.
Giving the microphone to a user
To give the microphone to a user:
1. You and the other user should be joined to a conference-type channel.
2. Right-click on the target user's name in the users list . A menu will appear
User menu
3. Select the Give microphone menu item.
4. The 'Confirm conference speech' window will appear at the remote user's end
3.
4.
"Confirm conference speech" window
The remote user should click on the Accept button.
Removing a user from the channel
To remove a user from the channel:
1. Right-click on the target user name in the user list . A menu will appear
User menu
2. Select the 'Remove User from the Channel ' menu item.
Using Voice Chat user descriptions
An extended user description can be set in options so that other users can view it.
To view a user description, right-click on the user's name and select the 'Get user info '
menu item. An information window will appear
User info window
'User info' window
Using Voice Chat nicknames
Nicknames are specified in phonebook record settings .
Changing a nickname for a phonebook record
See this help section for details.
Changing a nickname during chat
To change a nickname during Voice Chat and update the phonebook record:
1. Issue the Settings command by clicking the
setting' window will appear
settings toolbar button The 'Voice chat
The Settings command can be issued in a number of ways:
By clicking on the
settings toolbar button.
By selecting the "Tools"->"Settings" menu command.
By hitting the <Ctrl>+<S> hotkey.
Voice chat settings window
2.
3. Click on the 'Ok ' button.
Temporarily changing a nickname during chat
You can temporarily change a nickname for the current chat session, but the change will
not be saved in the corresponding phonebook record:
To temporarily change a nickname during chat:
1. Issue the Change nickname command by clicking the
button The 'Change Nick' window will appear
"Change Nickname" toolbar
The Change Nickname command can be issued in a number of
ways:
By clicking on the
Change Nickname toolbar button.
By selecting the "Chat"->"Change Name" menu command.
By hitting the <Ctrl>+<E> hotkey.
"Change Nick" window
2. Enter the temporary nickname.
3. Check 'Save in phonebook' to update the nickname in the phonebook.
4. Click on the 'Ok ' button.
Using the Voice Chat away system
Away system overview
The away system lets you find out if another user is currently paying attention to the
chat window.
Each user's away status is indicated by the icon color in the users list :
icon
status
away status
normal user online
normal user away
operator
online
operator
away
The following functions are available:
Setting status to 'away'
To set status to 'away'
1. Issue the set away command by clicking the
"set away" toolbar button
The Set away command can be issued in a number of ways:
By clicking on the
Set away toolbar button.
By selecting the "Chat"->"Set Away From Computer" menu
command.
By hitting the <Ctrl>+<W> hotkey.
2. The 'Set away reason' window will appear
"Set Away Reason" window
This window will contain a default away message that can be composed in options or
phonebook record settings . Enter an away message text if desired and click on the Set Away
button.
Removing 'away' status
To remove 'away' status:
1. Issue the 'Return from away ' command by clicking on
button
'return from away ' toolbar
The Return from away command can be issued in a number of
ways:
By clicking on the
"return from away" toolbar button.
By selecting the "Chat"->"Return From Away" menu command.
By hitting the <Ctrl>+<R> hotkey.
Checking another user's away information
Right-click on the target user's name and select the 'Get info ' menu item. A window
with the user's away information will appear
Using private channels
To create a private channel, issue a 'private request' to another user. The remote user
will have to accept this request. A new private channel will be created automatically and
both users will be placed in it, leaving any channels they might be joined to at the time.
If one of the users exits a private channel, the second user will automatically exit it also
and that private channel will be destroyed.
If a private request was sent to multiple users and one of them accepts it, the
other private requests become invalid and accepting them will do nothing.
Sending a private request
To send a private request
1. Issue the 'Request private ' command by right-clicking on the target user and selecting the
Request private menu item
The Request private command can be issued in a number of
ways:
By right-clicking on the target user and selecting the Request Private
menu item.
By selecting the "Users"->"Request Private" menu command.
2. The 'Request Private' window will appear
"Request Private" window
3. Enter optional private request text.
4. Click on the Request button.
Accepting a private request
To accept a private request
1. When a user sends a private request to you, you will see the 'Private Request' window
"Private Request" window
2. Click on the Accept button.
3. Clicking the User info button will display the inviter's user info window .
Using text messages
You can send simple text messages within the Voice Chat connection mode interface.
Sending a text message
To send a text message
1. Issue the Send text message command by right-clicking on the target user and selecting the
Send Text Message menu item
The Send text message command can be issued in a number
of ways:
By right-clicking on the target user and selecting the Send text
message menu item.
By selecting the "Users"->"Send Text Message" menu command.
2. The 'Send Text Message' window will appear
"Send Text Message" window
3. Enter your message text.
4. Click on the Send button.
Receiving a text message
To receive a text message
1. When a user sends you a text message, you will see the 'Text message' window
"Text Message" window
2. To open a 'Send message' window for the message sender, click on the Reply button.
3. To get information on the sender, click on the User Info button. The 'User info' window 'User
info' window will appear.
Recording voice to file
To start/stop recording voice chat to a file, click on the
toolbar button or select the
menu item: 'Tools ', 'Record to wave file '. The voice recording will be written to a file
with an automatically generated name and placed into the Radmin installation folder.
Send Message connection mode
When connected in 'Send message' mode you can send text messages to a remote
computer. This message will appear on the remote computer in a pop-up window which
will attract the computer user's attention.
Creating a message
When you are connected in this mode a 'New message' window will appear. You can
enter a message in the window and then send it.
'Send message' window
Enter the message text into the input field. Press the 'Send ' button to send the
message to the remote computer or the 'Cancel ' button to close the window without
sending a message.
Enter text in any language supported by your system.
Use the <Enter> key to add start a new line.
Use the <Ctrl>+<Enter> shortcut to send the message.
Use the standard "cut", "copy" and "paste" commands via hotkeys or the context menu.
Use te <Ctrl>+<K> shortcut to pop up a color picker window and select the current text color or
paint selected text.
Using Colors
The 'Color picker' toolbar button
or the '<Ctrl>+<K>' key combination displays a
color picker window where you can select the current text color or paint selected text.
'Color pick' window
Click on the corresponding color tab in the 'Color picker' window or press a highlighted
character as a hotkey to select a color.
If no text is selected and you choose a new color
All text entered from the current position will be in the chosen color until you choose a new color.
The chosen color is called the current color .
If a portion of the text is selected
The selected text will be colored according to the color chosen. The current color for new text will
not change from what it was.
Receiving a message
When you send a message to a remote computer, it will automatically appear in a popup message window
'Received popup message' window
Using 'Connect through' option
The 'connect through' option lets you connect to a remote computer through an
intermediate computer if there is no direct TCP/IP connection with the remote computer,
and the intermediate computer does have a direct TCP/IP connection to both remote and
local computers. Radmin Server should be running on the intermediate computer for this
to work.
To use "connect through":
1. Radmin Server should be running on the intermediate computer.
2. Start Radmin Viewer on your local computer.
3. Use the 'Add Record' command.
4. Enter the IP address or DNS name of remote computer you want to connect to. It can be
virtual a IP address or a local DNS name as long as intermediate computer can correctly resolve
the identity of the required computer from it.
5. Check the 'connect through host' checkbox.
6. Select the intermediate computer you want to use from the list below.
This list is populated from phonebook records.
7. Click the Ok button to add a new record to your phonebook.
8. Double click on this new record to make the connection. If the intermediate server requires
authorization, you may be asked for an additional login ID and password.
Options: Overview
The 'Options' window is accessible from Radmin Viewer via the Tools->Options menu
option. The navigation tree on the left lets you select the options sheet. Corresponding
options will appear on the right.
General options window
Click the Ok button to save and apply any changes you have made.
The following option sheets are available:
General Options
New Connection Defaults
Remote Screen
Full Control
Chat
Voice Chat
Remote Screen Options
Chat Options
Appearance
Additional
Voice Chat Options
Audio Devices
Options: General
The 'Options' window lets you configure general Radmin Viewer behavior.
General options window
You can configure the following options:
Minimize to tray icon
If this option is checked, Radmin Viewer will display its icon in the system tray and
remove its window from the taskbar when it is minimized. To restore the Radmin Viewer
window, click on its system tray icon. If you right-click on the Radmin Viewer tray icon,
its menu will appear. This menu lets you display the Radmin Viewer window, close the
program, or view the 'About' box.
Tray menu
Don't show splash screen
Enable or disables splash screen display upon program startup.
Don't ask delete confirmation
Enables or disables the confirmation dialog when you are deleting phonebook records.
Don't start if Radmin Viewer is already started
If this option is checked, only one copy of Radmin Viewer can be started at a time.
You can initiate multiple connections from a single Radmin Viewer.
Number of threads to be used in Radmin Server scans
Increasing this number will result in faster scanning but will decrease computer
performance during the scan.
Options: New connection defaults
The 'New Connections Defaults' options window is where you set the options for a new
connection. These options are applied to each new connection you create. You can
modify any connection's options by using the 'Connect to ' window (upon creation) or
connection properties (after creation).
There is no way to change the properties for all existing connections at the same
time.
New connection defaults window
Use default port
If this option is checked, the port for all new connections will be set to 4899.
Port
You can set a custom port number here.
Options: Remote Screen defaults
The Options window lets you configure new connection defaults for "Full Control" and
"View Only" connection modes.
'Remote screen defaults' window
Color format
Defines the color depth of images that Radmin Server will transfer to Radmin Viewer.
Lower color depths will require less data to be transferred over the network, which
improves update speeds but decreases image quality. Maximum color depth will show
you almost the same image as on the remote computer, but the update speed can be
slow.
View mode
Sets the default view mode for connections. When connected, you can always change
the current view mode by pressing a shortcut (F12 by default).
Maximum number of updates
Defines the maximum number of updates per second that Radmin Server will send to
Radmin Viewer. Higher values require more CPU time on the server computer, but result
in smoother updates.
Options: Full Control defaults
The Options window lets you configure additional connection defaults for "Full Control"
and "View Only" connection modes.
'Full Control defaults' window
Remote cursor modes
Affects the visibility and shape of Radmin Server's cursor:
Do not show the remote cursor
The remote cursor will not be shown.
Set remote cursor shape to local cursor
The remote cursor movements do not affect your local cursor position. However its
shape will always be the same as the remote cursor's shape.
Draw the remote cursor in the remote screen bitmap
The remote cursor appears as well as your local cursor, and you will see the
movements of both cursors.
Full keyboard control
If the option is selected, all keyboard strokes except for Ctrl+Alt+Del and shortcuts will
transfer to the remote computer. To send Ctrl+Alt+Del, use the remote window menu or
define your own shortcut .
Options: Chat defaults
The 'Options' window lets you configure new connection defaults for Text Chat
connection mode.
Chat defaults window
Nick name
Specifies a nickname for your chat session.
User information
Specifies default user information for the chat session that others can view via the Get
user info command.
Options: Voice Chat defaults
The 'Options' window lets you configure new connection defaults for Voice Chat
connection mode.
Voice chat defaults window
Nick name
Specifies a nickname for chat sessions.
User information
Specifies default user information for chat that others can view via the 'Get user info'
command.
Maximum network bandwidth
Lower values (slider to the left) will result in a low network load, but poor voice quality.
Higher values (slider to the right) improve voice quality, but utilize more network
resources.
Options: Remote Screen
The Options window lets you configure options for the remote screen window (the
window that displays the desktop of a remote computer so you can view and/or control
it). Options configured here will affect all "Full Control" and "View Only" mode
connections.
'Remote screen options' window
Show toolbar
Enables or disables the toolbar while using Full control or View only connection modes.
This option can also be used to enable or disable the toolbar at run-time.
Enable auto mouse scroll in window
While viewing a remote screen at 1:1 scaling , if the remote screen is larger than the
local window, enabling this option allows the user to scroll the remote screen inside a
window by moving the mouse cursor near the window's edges. This option is always
enabled for fullscreen mode, since there are no scrollbars with fullscreen for a manual
scroll.
Keep aspect ratio in stretch view
Enabling this option will scale the remote screen in a windowed mode, so the proportions
of the remote screen are maintained even if it is resized. This option is always disabled
for fullscreen mode.
Hotkeys
Radmin lets you set hotkeys for commonly-used commands. To set a hotkey for a
command checkmark the Ctrl and/or Alt checkboxes and select a key from the dropdown
list. To use this hotkey while connected to remote computer in 'full control' or 'view only'
mode, hold down the same Ctrl and/or Alt key(s) that you specified and press the key
you selected.
Only F1-F24 and the alphanumeric keys can be set as hotkeys.
The hotkey to "Show window menu" requires pressing <Ctrl> .
If you set as a hotkey just an alphanumeric key without an Alt or a Ctrl, you will
not be able to use this key normally in the remote computer's programs. Radmin can
send all shortcut key combinations directly to the remote computer using the remote
window menu 'Send Key' command.
You can assign hotkeys for the following commands:
Send Ctrl+Alt+Del
Pressing the corresponding hotkey sends a Ctrl+Alt+Delete combination to the
remote computer. about using this feature on Windows Vista.
Toggle full screen view
Pressing the corresponding hotkey will switch Radmin Viewer's view mode among
'Normal' and 'Full Screen' View sequentially.
Show the window menu
Pressing this command's hotkey shows the remote window menu .
Options: Chat
The 'Options' window lets you configure general chat options.
Chat options window
You can configure the following option:
"Away from computer" message
This message will be used as a default when you use the away command.
Options: Chat appearance
The 'Options' window lets you manage chat appearance.
Chat appearance options window
Tray Icon
Specify how the program displays the taskbar notification area ('system tray') icon:
Don't Show
The icon will not appear.
Minimize Window to tray
The icon will always appear. If the chat window is minimized, it will be removed
from the taskbar.
Hide Window to tray
If the chat window is minimized, it will be removed from the taskbar and the icon
will be added to the tray.
Always Show
The icon will always appear.
Add new chat messages to the
Specifies text chat log orientation:
Bottom
New messages will appear at the bottom of the log.
Top
New messages will appear at the top of the log.
Define font for each chat interface element
This option lets you select the color and font for a selected interface item using the Set
font and Set color buttons. If either button has been disabled, no font or color can be
selected for the corresponding item.
Options: Additional Chat options
The 'Options' window lets you configure additional chat options.
Additional chat options window
Display your nickname in front of your own messages
If this option is checked, your nickname will precede your messages in the chat log.
Add a timestamp to displayed messages
If this option is checked, each entry in the chat log will begin with the time the message
was sent.
Confirm disconnect if Private is open
If this option is checked, a confirmation dialog will appear if you try to close a text chat
window that has private channels .
Confirm disconnect if Private contains unread messages
If this option is checked, a confirmation dialog will appear if you try to close a text chat
window that has private channels with unread messages.
Allow special commands
If this option is checked, all messages that begins with the "/" symbol will be interpreted
as text commands .
Right to left reading
If this option is checked, all messages will be formatted for reading from right to left.
Windows 95/98/ME does not support right-to-left reading by default, but specific
localized versions do (for example, the Arabic version). For Windows
NT/2000/XP/2003/Vista the system component "support for right-to-left languages"
should be installed.
Enable logging
If this option is checked, all messages will be saved to log file.
Specify an existing directory where the log files are to be saved.
HTML log format
If this option is selected, all messages will be saved in HTML files. This allows all
characters in all language to display correctly, but can produce very large files that can
be searched only through standard Windows 'search' functions.
TXT log format
If this option is selected, all messages will be saved in text files. This will produce very
small files and allows the user to search through them using most programs, but only
languages that are installed on the computer will appear correctly.
Log files path
Specify an existing directory where log files are to be saved.
Options: Voice chat
The 'Options' window lets you configure options for Voice Chat connection mode.
Voice chat options window
You can configure the following option:
"Away from computer" message
This message will be used as a default when the Away command is executed.
Options: Audio devices for Voice Chat options
The 'Options' window lets you configure audio devices for Voice Chat connection mode.
udio devices for voice chat options window
Playback device
Lets you select the installed device that will transmit sound during Voice Chat
connections.
Recording device
Lets you select the installed device that will record sound during Voice Chat connections.
Set sensitivity level for recording device (microphone)
At the minimum level all sounds will be transmitted unaltered. At the maximum level,
only the voice will be transmitted and all background sounds will be removed.
Set this option to minimum to start, and adjust it only if other users cannot hear
your voice clearly.
Using Radmin Server
Radmin Server needs to be installed and running on a remote computer in order for you
to control it.
Starting and stopping Radmin Server
Refer to the 'Starting and stopping Radmin Server ' help section.
Accessing Radmin Server settings
You can access the settings for Radmin Server in the following ways:
Use the shortcut in "Start"->"Programs"->"Radmin Server" called "Settings for Radmin Server".
If the Radmin Server icon appears in the tray : right-click it and select the 'Settings For Radmin
Server' menu item.
Execute rserver3.exe with the command-line key /setup .
Choosing Radmin Server startup mode
Radmin Server can be set to start automatically upon Windows startup or manually via
the Start menu shortcut. If Radmin Server starts automatically, users can connect to a
remote computer after it has been restarted. Automatic startup also lets you connect if
no user is logged in. Manual startup mode lets you start the program only when needed;
this can improve overall security. But in most cases, 'automatic' startup mode is
preferable.
To select startup mode:
1. Access Radmin Server settings ; the 'Settings' window will appear
Server options
2. Click on the Startup mode button to display the 'Set startup mode' window
Options window
3. Select Automatic to start Radmin Server automatically upon Windows startup or Manual to start it
manually . Click on the OK button to confirm your selection.
Starting and stopping Radmin Server
Overview
Radmin Server needs to be running on a remote computer for a local computer be able
to connect to it. You can determine whether Radmin Server is running by presence of
the Radmin icon in the system tray:
- Radmin server is started
- Radmin server is started and users are connected
Starting Radmin Server
Radmin Server can be configured to either start automatically on computer startup or
manually. You can manually start the program in the following ways:
By using the Start menu shortcut Start Radmin Server (preferable).
By executing the RServer3.exe file located in the Radmin installation directory with the /start
command-line switch.
Stopping Radmin Server
You can stop the program in these ways:
Use the Start menu shortcut Stop Radmin Server (preferable).
Right-click the Radmin Server tray icon and select the 'Stop Radmin Server' menu item.
Execute the RServer3.exe file located in the Radmin installation directory with the /stop commandline switch.
Using Windows security
Windows security lets you restrict access to a remote computer, permitting access only
to specified users in a Windows security list. If a user is logged in to a local computer
with credentials that have been added to the remote computer's security list, this user
can connect to the remote computer without entering a login ID or password.
Accessing Windows security settings
To change Windows security settings:
1. Access settings
Server options
2. Click on the Permissions... button to display the 'Security mode' window
"Security Mode" window
3. Select Windows NT security and click on the Permissions button to display the standard
'Permissions' window
3.
"Permissions" window
4. Use the Permissions window to add or remove users and assign rights for connection types.
Using Radmin security
Radmin security lets you restrict access to a remote computer through logins and
passwords.
Accessing Radmin security settings for Radmin Server
To access Radmin security settings:
1. Access settings
Server options
2. Click on the "Permissions..." button to display the 'Security Mode' window
Security mode window
3. Select Radmin Security and click on the Permissions button to display the 'Radmin security'
window
3.
Radmin security window
Radmin security can be configured by implementing the following actions:
Adding user description to list
To Add a user description to list:
1. Access security settings
2. Click on the Add User... button to display the 'Add New User' window
"Add New User" window
3. Enter the user name and password, and enter the password again in the confirmation field.
4. Press the Ok button.
Assign connection rights to the user after he or she has been added.
Removing a user description from a list
To remove a user description from a list:
2. Select the user description.
3. Click on the Remove User button.
Assigning connection rights to a user
To assign connection rights to a user:
2. Select the user description.
3. Use checkboxes to allow or decline connection modes.
Setting up an IP filter
An IP filter restricts remote computer access, allowing incoming connections only from
specified IP addresses and networks.
Accessing IP filter settings
Access the IP filter settings using Radmin Server options.
To access IP Filter settings:
1. Access Radmin Server options ; a 'settings' window will appear
Server options window
2. Click on the Options... button to the display the 'Options' window.
3. Switch to the 'IP Filter' tab on the left
2.
3.
'IP Filter' server options window
Enabling and disabling IP filtering
Access IP filter settings and use the Enable IP Filter checkbox.
If the IP filter is enabled and no IP addresses or ranges are entered, it will be
impossible to connect to the computer.
Configuring the IP filter
Configure the IP filter by adding and removing records from the list.
To add a record, click on the Add button; the 'Add IP address' window will appear
"Add IP Address" window
Enter the client's IP address or IP address range and click the Add button.
To remove a record, select the target record and click the Remove button.
Changing the Radmin Server port
You can change the Radmin Server port from its default (4899) to any unused port
number from 1 to 65535. Configure Radmin Viewer on a local computer to use the same
port as Radmin Server on the remote computer.
To change the Radmin Server port number:
1. Access Radmin Server settings . The 'settings' window will appear
2. Click the Options... button to display the 'Options' window
2.
'General' server options window
3. Uncheck the 'Use default port' checkbox.
4. Enter the new port number.
Using the Radmin Server tray icon
Radmin Server displays an icon
in the taskbar notification area (also known as 'the
system tray'). Right-clicking on this icon will display a context menu that has following
items:
Radmin Server tray icon menu
Current connections
Select this menu item to display the 'Current Connections' window
Radmin Server 'Current Connections' window
with a list of active incoming connections.
Activate Audio Window
If Radmin Server has an incoming Voice Chat connection, the Voice Chat interface will
appear.
Activate Chat Window
If Radmin Server has an incoming Text Chat connection, the Text Chat interface will
appear.
Settings for Radmin Server
Selecting this menu item will display the Radmin Server settings window.
Requires administrator right or elevated privileges.
About
Select this menu item to display a window with information about Radmin.
Stop Radmin Server
Select this menu item to stop Radmin Server.
elevated privileges.
Requires administrator right or
Asking connection permissions
You can configure Radmin Server to ask remote user for permission every time you want
to connect to the remote computer.
To configure permissions:
2. Press the 'Options... ' button to display the 'Options ' window
2.
3. Check the 'Ask user permission' checkbox. If it is checked, Radmin Server will ask the user for
permission to receive for any incoming connection.
4. Choose 'auto deny after timeout' or 'auto allow after timeout' to specify the action Radmin Server
will perform if a remote user doesn't respond and the request times out.
5. Enter a value in the 'timeout' field. If auser does not accept or deny the connection request before
the timeout is reached, Radmin will automatically accept or deny it. This value should be a number
of seconds between 1 and 999.
Text Chat options for Radmin Server
Accessing Text Chat options
Access Text Chat options for Radmin Server using the Radmin Server options:
To access Text Chat options for Radmin Server:
2. Click on the Options... button to display the 'Options' window.
3. Switch to the 'Chat Options', 'Appearance' or 'Additional' tabs on the left
2.
3.
'Text Chat' server options window
Configuring Text Chat options
Text Chat options for Radmin Server are configured using three tabs on the left side of
the Options window:
'Chat Options' tab
Lets you configure the same fields as for Text Chat new connection defaults and Text Chat options
for Radmin Viewer.
Activate by private only
If this option is checked, the Text Chat window on the remote computer will be hidden by default
and will pop up automatically on a private request or in response to an incoming text message.
'Appearance' tab
Lets you configure the same fields as for Chat Appearance options" for Radmin Viewer.
'Additional' tab
Lets you configure the same fields as for Additional Chat options" for Radmin Viewer.
Voice Chat options for Radmin Server
Accessing Voice Chat options
Access Voice Chat options for Radmin Server using Radmin Server options:
To access Voice Chat options for Radmin Server:
3. Switch to the 'Voice Chat Options' or 'Audio Devices' tabs on the left
2.
3.
'Voice Chat' server options window
Configuring Voice Chat options
Configure text Chat options for Radmin Server using the two tabs on the left side of the
Options window:
'Voice Chat Options' tab
Lets you configure the same fields as for the Voice Chat new connection defaults and Voice Chat
options for Radmin Viewer.
Activate by private only
If this option is checked, the Voice Chat window on the remote computer will be hidden by default
and will pop up automatically on a private request or in response to an incoming text message.
'Audio Devices' tab
Lets you configure the same fields as for the Audio Devices for Voice Chat options for Radmin
Viewer.
Using the Radmin Server logging system
Logging overview
Two logging methods are available:
1. Event logging
Information is saved in a system events log and can be accessed and viewed using the standard
'Event Viewer' application.
2. File logging
Information is added to the end of a specified log file and can be easily accessed, read and sent
via e-mail for troubleshooting purposes. HTML format is used for inter-operability.
Using event logging
To enable or disable event logging:
2. Click the "Options..." button to display the 'Options ' window
2.
3. Select the 'General' tab on the left.
4. Check the 'Use event log' checkbox.
Using file logging
To enable or disable file logging:
1.
2. Click the "Options..." button to display the 'Options ' window
3. Select the 'General' tab on the left.
4. Check the 'Use logfile' checkbox.
5. Enter the target file name and path in the edit box below the checkbox. If the file does not exist it
will be created; otherwise new information will be added to the existing file.
6.
5.
Miscellaneous server options
Accessing miscellaneous options
To access miscellaneous options:
3. Switch to the 'Miscellaneous' tab on the left
2.
3.
'Miscellaneous' server options window
Data connection modes
'Disable connection modes' checkboxes can be used to disable any combination of
connection modes to this server.
Do not resolve IP addresses to hostnames
If the 'Do not resolve IP addresses to hostnames' checkbox is checked, DNS names will
not be resolved and written to a log file.
Radmin Server command-line switches
Radmin Server's executable file RServer3.exe can be executed with the following
command-line switches:
/setup
Displays a settings window .
This will not start Radmin Server.
/start
Starts Radmin Server.
Radmin Server must be properly installed before you can use this command-line
key.
/stop
Stops Radmin Server.
/activate
Activates Radmin Server using existing remote computer internet connection.
/activate /key:<license key> [ /outputfile"<output file name> "]
Where:
license key
is the license key to activate Radmin Server.
output file name
is the optional switch that defines the name and path of report file to be saved.
Report file will contain text description of operation success or failure.
Example:
rserver3.exe /activate /key:ABCDE-123456-123456
or
rserver3.exe /activate /key:ABCDE-123456-123456 /outputfile"C:\fam.log"
/saverequest
Saves activation request file required to activate Radmin Server manually.
/saverequest /key:<license key> /requestfile"<request file name> " [
/outputfile"<output file name> "]
Where:
license key
is the license key to activate Radmin Server.
request file name
is the name and path of request file to be saved.
output file name
Example:
rserver3.exe /saverequest /key:ABCDE-123456-123456 /requestfile"C:\fam.request"
or
rserver3.exe /saverequest /key:ABCDE-123456-123456 /requestfile"C:\fam.request"
/outputfile"C:\fam.log"
/uselicense
Activates Radmin Server using specified license file received from Famatech Activation
Server.
/uselicense /licensefile"<license file name> " [ /outputfile"<output file name> "]
Where:
license file name
is the name and path of license file to activate Radmin Server.
output file name
Example:
rserver3.exe /uselicense /licensefile"C:\fam.license"
or
rserver3.exe /uselicense /licensefile"C:\fam.license" /outputfile"C:\fam.log"
/?
Displays a window with the a list of available command-line switches.
Changing the Radmin Server interface language
To change the interface language:
1. Exit Radmin Server.
2. Download the required language file ('resource pack') from the Famatech website at
http://www.famatech.com/download/multilanguage.php
and copy it file into the installation folder .
3. Start Radmin Server.
6. Switch to the 'Language' tab on the left
5.
6.
'Language' server options window
7. Uncheck the 'Select language automatically' checkbox and select the new language from the
dropdown list.
If the desired language is not in the list, this means that the incorrect language file was
downloaded, or the correct language file was not placed in the installation folder .
9. Restart Radmin Server.
Managing Radmin Server security
Configure Radmin Server security through its settings window.
Radmin security uses a login ID and password for authorization.
Windows security uses existing Windows users and groups for authorization.
The IP filter lets you restrict access to specific IP addresses or sub-networks.
All connections are automatically encrypted using a 256-bit key.
Protecting your computer from unauthorized access
Radmin Server possesses the following mechanisms for protecting user privacy:
All data is transferred using strong 256-bit AES encryption.
For the user authentication and session key setup Diffie-Hellman based key exchange with 2048
bit key size is used. A password is never transmitted between a local and remote computer.
A highly secure, self-testing code that makes it nearly impossible to modify the program's
executable file.
Either password security or Windows security is used. It is impossible to connect to Radmin Server
without a password or Windows security rights.
Passwords for connections are not saved, so they cannot be stolen.
The list of saved user IDs and passwords (in hash form) is protected on the server side, so only
the remote computer's administrator can access it.
The are special built-in delays that prevent attempts to guess a password (so-called 'brute-force
attacks' or 'dictionary attacks').
You can configure the IP filter to allow connections only from specified IP addresses.
You can configure Radmin Server to request the remote computer's user permissions for each
incoming connection.
Connection attempts can be recorded in an event log and/or text file.
Radmin Server has numerous built-in security functions, but the safest practice is
to make sure that a password is sufficiently complex (not something like "111111" that
can be guessed on the first attempt) and that it is not stored in an easily accessible
location. Refer to the 'Safety tips ' section for more tips.
Radmin Server safety tips
It is very important to observe basic safety precautions that will help to protect your
communications from unauthorized access:
Use long, complicated passwords that do not contain dictionary words. The password "11111111"
can be guessed on the first attempt, whereas the password "7erTxaNux8" cannot be guessed or
discovered by brute-force at all.
Use a unique password for Radmin Server. Do not use the same password that you use for an email account or credit card - such passwords can be thrown away after the corresponding service
is changed or expired, and be accessed by unauthorized persons. The corresponding service also
may have a weak defense and be hacked, resulting in your password being leaked.
Keep your password secure.
If you use Windows security, make sure the domain structure is properly configured and there is
no way to alter it without authorization.
Enable logging under Radmin Server settings to detect unauthorized connection attempts and
prevent them in the future.
Enable your system firewall to monitor and prevent unwanted connection attempts.
Use antivirus software and spyware removal software frequently to ensure that local and remote
computers are free of viruses, trojans and spyware programs.
Keep your operating system and network-related software up to date by installing the latest
updates, patches and hotfixes.
Remote Deployment
Illustrated step-by-step instructions are available from www.famatech.com .
Radmin Server and Radmin Viewer can be remotely installed on multiple computers.
To remotely deploy Radmin:
1. Download msi installer from www.famatech.com .
2. Install Radmin Server on any computer, configure it and save the
HKEY_LOCAL_MACHINE\SOFTWARE\Radmin\v3.0\Server\Parameters registry
branch.
3. Create an mst file with installation transform for msi installer. Apply saved registry branch to
the mst file. You can use the freeware 'Custom Installation Wizard' tool from the 'Microsoft
Office Resource Kit'.
4. On the Domain Controller add the mst and msi files as a 'Software Installation' in the 'Group
Policy' object editor.
5. Radmin will be automatically installed on all computers inside a domain.
Radmin Server can be remotely activated on multiple computers.
To remotely activate Radmin Server:
1. Create a .cmd file that activates Radmin Server using a command-line switches .
2. On the Domain Controller add this .cmd file into the login script .
3. Radmin Server will be automatically activated on all computers inside a domain.
Licensing Radmin
Licensing overview
Licenses that are added to Radmin Server are automatically activated. The activation
process can be performed online, manually from our Internet site or by contacting our
sales department. Online activation requires an active Internet connection which will
allow HTTP requests from Radmin Server to Famatech Activation Server. The license
code can be added directly to Radmin Server or transferred to it from any Radmin
Viewer.
During activation Radmin Server will generate a hardware ID of the computer it is
installed on. This hardware ID is based on the computer's hardware components
(motherboard, processor, etc). This ID will be sent to Famatech Activation Server
along with the specified license code, and an activated license will be returned that
allows Radmin Server to be used only on the computer with the corresponding hardware
ID.
Significant changes to the computer's hardware configuration will change its
hardware ID, which may force Radmin Server to suggest that the computer is different
from the one the program was licensed to run on. Complete information about safe
computer modifications and license re-acquiring after significant upgrades can be found
at our website: www.famatech.com .
Two types of licenses are available:
Product License
Permits activation and use of Radmin Server. One license of this type should be added to Radmin
Server in order to use it. This license can include multiple connections.
Additional Connections License
Increases the maximum number of allowed simultaneous incoming connections. Licenses of this
type can be added to the Radmin Server in order to increase the number of users who can
connect to it.
This license is not valid if there is no Product License already added to the Radmin Server.
Online Activation from the server side
If Radmin Server is installed on a computer with an active Internet connection, here is
how you can activate the license:
To activate Radmin Server license:
1. Access Radmin Server options , the 'Settings for Radmin Server' window will appear
2. Click on the Enter license button , the 'License Code' window will appear
'License Code' window
3. Enter the license code into the 'Enter your license code' edit field and click on the Ok button.
4. If the activation succeeds, an information window will display 'License code is saved' and the license
record will appear in the 'License information' list.
In case of activation problems, an error message will appear. Refer to the activation errors list for details.
Offline Activation from the server side
If Radmin Server is installed on a computer without an active Internet connection, here
is how you can activate the license:
To activate Radmin Server license offline:
1. Access Radmin Server options , the 'Settings for Radmin Server' window will appear
2. Click on the Enter license button , the 'License Code' window will appear
'License Code' window
3. Enter the license code into the 'Enter your license code' edit field and click on the 'manual activation'
button. Manual activation edit fields will become active.
4. Select the 'select request file' and enter in the field below a filename in which to save the activation
request. Use the 'browse' button to select an existing file name using Explorer interface.
5. Click on the Ok button. An Activation request file will be saved with the specified filename.
6.
4.
5.
6. Visit the online form at http://activate.famatech.com/upload.htm and follow the on-screen instructions to
supply the Activation request file to our server and receive a License file. You can perform this on any
computer that has an active Internet connection.
7. Copy the license file you receive to the computer where Radmin Server is installed.
8. Select the 'Use license file' and enter in the field below the name of the file you received, or use the
'browse' button to select the file using the Explorer interface.
9. Click on the Ok button. If the activation succeeds, an information window will display 'License code is
saved' and the license record will appear in the 'License information' list.
In case of activation problems, and error message will appear. Refer to activation errors list for details.
You can activate Radmin Server offline remotely using Radmin Server commandline switches and Radmin Viewer command-line switches .
Alternative activation from the client side
If Radmin Server is installed on a computer without an active Internet connection, you
can transfer the activation code to it from any Radmin Viewer installed on a computer
with an active Internet connection.
To activate Radmin Server from the client side:
1. Add a phonebook record for the computer with the target Radmin Server installed.
2. Right-click on the record to display the Record context menu
1.
2.
3. Choose the License Code Transfer menu item.
4. Enter the login ID and password according to the target Radmin Server security settings. The
'License Request' window will appear.
'License Request' window
5. Use the 'License Request' window as you would during the normal Radmin Server activation
described above.
Activation errors list
The following error messages can appear if activation fails:
InternetOpen failed
InternetConnect failed
HttpOpenRequest failed
Cannot connect to activation server
InternetReadFile failed
Radmin Server was unable to communicate with Famatech Activation Server on the
internet. Make sure that you have active internet connection and it is configured
correctly to allow outgoing HTTP request (TCP port 80). Make sure that your
network, firewall and router settings are correct.
Invalid format
Network data received from Famatech Activation Server is corrupted. Please
ensure that your network, firewall and router settings are correct and all HTTP
request / responses are not being modified.
Can't save data to registry. Check that you have sufficient rights
Radmin Server was unable to save activation information to the computer's
registry. Make sure that system security is configured correctly.
License code is saved
Radmin Server was activated successfully.
Cannot read hardware ID
Radmin Server was unable to obtain hardware information about your computer.
Make sure that you are using latest and compatible drivers for all hardware
devices. Make sure that system security setting are configured correctly. Try to
temporarily disable any virtual devices.
Cannot allocate memory
Radmin Server was unable to allocate sufficient system resources. Make sure that
your system is configured correctly. Try to reboot your computer and temporarily
close all running programs.
Invalid license
Radmin Server license file is corrupted. Make sure that it was not corrupted or
altered. Try to repeat activation process.
Invalid hardware ID
License code entered was already used to activate Radmin Server on the different
computer. Please contact Famatech technical support.
Cannot open file
Radmin Server was unable to open activation request file or license file. Make sure
that this file has correct security settings. Make sure that your system has correct
security settings. Scan your HDD for errors.
Cannot save file
Radmin Server was unable to save a file. Make sure that your system has correct
security settings. Scan your HDD for errors.
Invalid size of request
Invalid format of request
Activation request file specified has invalid format. Make sure that it was not
corrupted or altered.
Invalid license code
License code entered is not valid. Make sure you have entered it correctly. Try to
use copy-paste and make sure no additional spaces, tabulation symbols and/or
characters are present either at beggining or at the end of license code string.
The license code is not for target product
License code entered is intended for different software. If you have multiple license
codes from Famatech, make sure you are using correct one. Please contact
Famatech technical support for details.
Activation limit is reached for entered license code
License code was already used to activate Radmin Server on the maximum number
of computers allowed by the license. Please contact Famatech technical support for
details.
Product already has activated product license
Radmin Server installed on this computer was already activated using Product
License. Use 'Additional Connections License' to increases the maximum number of
allowed simultaneous incoming connections.
Contact us
Company website
www.famatech.com
Technical support
www.famatech.com/support/helpdesk
Support forum
www.radmin.com/support/forum
Product sales
sales@famatech.com
Restoring lost registration keys
www.famatech.com/support/key.php

Radmin 3.0 Remote Control - User Manual - English

Transcription

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