Raffles Medical Group (Hong Kong)

Raffles Medical Group (Hong Kong) Ltd
Corporate Programmes
Your Lifetime Healthcare Partner
Copyright © Raffles Medical Group Ltd 2011. All rights reserved. Intellectual Property contained in
this document remains vested in Raffles Medical Group. No information, illustration or other portion
of this submission may be utilized, altered or reproduced in any form without written permission.
Date : 14 October 2011
Confidential
Dear Singaporeans,
Introduction our Medical Services
Raffles Medical Group (RMG) is Singapore’s leading healthcare service provider offering a breadth of
healthcare services that are efficiently integrated. Our operating experience is garnered through 35 years of
providing healthcare services in Singapore. We serve to date, over 5,500 corporate clients spanning
different industries in Singapore.
We are focused on providing quality and cost effective medical services for our patients. We also
serve a host of corporate clients who have entrusted the health of their staff and management of
their corporate health care under our care.
Raffles Medical Group Hong Kong assures its commitment of service to you.
We are pleased to propose our healthcare schemes for your consideration.
1.
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14.
General Practitioner
Specialist Practitioner
Executive Health Screening
Pre-employment Screening
Baby Massage
Clinical Laboratory Test
Electrocardiogram (ECG)
Exercise electrocardiogram (Treadmill)
General Radiography
Health Seminar and Occupational Medicine
Immunizations Program (Vaccination)
Mammography
General / Obstetrics Ultrasonography with 4D imaging
Physiotherapy
To maximize savings for you and your staff, we are pleased to offer a special corporate rate for our
services. Please refer to attached Annexes for our standard rates and the respective discounts
offered.
Should you require further
cheng_clark@rafflesmedical.com.
Thank you.
Yours sincerely
Clark Cheng
Dr. Clark Cheng
Deputy General Manager
Raffles Medical Group (Hong Kong)
information,
please
contact
us
at
2525
1730
or
email:
Introduction to Raffles Medical Group
Raffles Medical Group (RMG) is the largest private medical group in Singapore, owning and
operating medical facilities that are fully integrated. Since its founding in 1976, RMG has grown
consistently to serve more than 1 million patients and over 5,500 local and multi-national corporate
clients spanning all industries per year.
RMG has a panel of more than 70 clinics in Singapore providing an accessible and comprehensive
range of medical services. The service levels and care in each clinic adhere to the same high
standard based on established protocols developed over 35 years of medical experience.
Raffles Hospital is a 380-bed private tertiary hospital offering a comprehensive range of specialist
services combined with advanced medical technology. Our speciality clinics include:
1. Raffles Accident & Emergency Department
2. Raffles HealthScreeners
3. Raffles Executive Medical Centre
4. Raffles Aesthetics
5. Raffles Dental
6. Raffles Chinese Medicine Centre
7. Raffles Internal Medicine Centre
8. Raffles Counselling Centre
9. Raffles Cancer Centre
10. Raffles Heart Centre
11. Raffles Surgery Centre
12. Raffles Eye Centre
13. Raffles ENT Centre
14. Raffles Skin Centre
15. Raffles Pain Management Centre
16. Raffles Physiotherapy Centre
17. Raffles Orthopaedic Centre
18. Raffles Children’s Centre
19. Raffles Women’s Centre
20. Raffles Fertility Centre
21. Raffles UroRenal Centre
22. Raffles Dialysis Centre
23. Raffles Japanese Clinic
Achievements and Accolades
2007- The group was voted by Forbes as one of Asia’s 200 ‘Best Under A Billion Companies’, and
the number one Employee Healthcare Vendor of the Year by Human Resource practitioners. We
have since grown beyond a Billion Dollar Capitalisation.
2008- Raffles Hospital topped the Customer Satisfaction Index of Singapore CSIS - a survey
conducted by the SMU Institute of Service Excellence in 2008.
One central tenet of Raffles Hospital is its focus and emphasis on service. This is made possible
by the hospital’s service-oriented staffs who seek to better every patient’s experience in the
hospital through their care and attention. This commitment to customer satisfaction has been
recognised and Raffles Hospital has been consistently ranked highly above the national average
according to the Customer Satisfaction Index of Singapore (CSISG) for the past 4 years.
Raffles Hospital performed above the national and the private hospitals average indexes with an
index of 71.3.
2008 - Raffles Hospital was awarded the Joint Commission International (JCI) accreditation.
Currently, the JCI is the most recognized international healthcare body, which sets and monitors
global healthcare standards for hospitals.
2009 - Raffles Medical / Raffles Hospital were accorded the Superbrands award where it came
up first among the private healthcare institutions/hospital category (AC Nielsen).
Singapore Service Excellence Medallion
Raffles Hospital is nominated for the inaugural Singapore Service Excellence Medallion, an
initiative of the national GEMS Up movement to cultivate better service in Singapore. Other
nominees include Thomson Medical Centre, Cathay Pacific, Changi Airport Singapore Airlines and
The Ritz Carlton hotel. Results would be out by July 2011.
Our Value Proposition to Our Clients
Our institutional group practice model allows us to provide team based patient-centred care putting
the interests of the clients and patient first. It presents for RMG a unique advantage of being able
to be flexible in tailoring, integrating and efficiently managing a package of services customised to
the individual needs of our corporate clients.
1) Seamless Integration of Medical Services
Raffles Medical Group is able to provide efficient and co-ordinated processes for our clients and
care for our patients across our medical facilities and they include the following:
a) Shared Patient Medical Data - Our patient’s information is electronically stored and can
be retrieved from any of our core clinics. This allows patients the flexibility of visiting any of
our RMG clinics of their choice and assured of the availability of their medical data
(including bio data, visit history, diagnosis and medication) for continuity of care.
b) Management of clients’ needs - RMG offers our clients the
benefit of scalability and responsiveness to their needs. Our
corporate clients can specify the number of clinics and the
range of services that are to be made available for their staff.
c) Fast & Efficient Specialist Referral Process - Referrals
made from our GP clinics to the specialists at Raffles Clinic
are quick and seamless. The specialist sees most referral
cases at the earliest possible time and the company saves on
man-hours costs.
d) Consolidated Billing for Corporate Clients – Our
consolidated bills are presented on a monthly basis to our
clients. Our corporate clients have the reassurance that the
bills would be timely and accurate.
2) Convenience of a Island-wide Clinic Panel
RMG has 3 core clinics and a panel network of more than 200 clinics in Hong Kong, which provide
a comprehensive range of medical services. These clinics are distributed throughout the area and
strategically located in the Central, airport, near MTR stations, bus interchange terminals, regional
centres and residential neighbourhoods to serve clients and patients at their work places and
residences.
For the convenience of our patients, our airport clinic is open for consultation from 7:00am to
midnight, seven days a week.
3) Group Practice Model
RMG is the only private medical group in Singapore to adopt a Group Practice Model where our
staff and doctors work as a team; pooling their knowledge, skills and expertise to ensure our
patients receive the most appropriate treatment and care. This model promotes peer reviews to
achieve higher standards of medical excellence.
Our doctors adopt common clinical and practice protocols drawn up by our Medical Board. These
clinical protocols ensure uniformity in treatment approaches, minimising variation in rendered care
within the Group. Our practice protocols ensure that our doctors are familiar with the various
aspects of practice and the variations acceptable within the framework of our corporate clients’
contract requirements, professional ethical and medico-legal considerations.
Our family physicians in our GP Clinics and specialists in Raffles work closely as a team to provide
coordinated and continuity of care for our patients. The patient management protocols adopted by
the family physicians are aligned with the secondary and tertiary treatment modalities of our
specialists.
An established system of audit is in place to
ensure that care provided by RMG is of high
quality. All surgeries performed within the Group
are audited by our Medical Board; comprising
both RMG and independent members, to
ensure
best
practices
and
appropriate
outcomes. Our Pharmaceutical & Therapeutics
Committee selects the most efficacious and
cost-effective drugs.
RMG is ISO 9001:2000 certified. This certification is company wide and extends to each of the
individual clinics and all the clinical and administrative departments in Raffles Hospital.
4) Corporate Services
Our dedicated team serves the corporate requirements of our clients providing a single point of
contact for all clinical and operational issues. We work closely with the management and
operations team to ensure that your queries and feedbacks are addressed closely.
5) Customer Services
At RMG, we take pride in our strict regulations and internal audit system to monitor the
standard of our customer service. All feedbacks are welcomed and studied immensely to
further improve our services.
Why Choose Raffles
Raffles Medical Group provides a wide range of healthcare facilities and services that are
efficiently integrated professionally and operationally. We have accomplished a track record of
experience and knowledge in providing comprehensive medical services to large corporate clients.
We are well versed with the issues of
o
o
o
o
Cost effective care
Workplace health issues
Work absence management
Staff productivity
We understand specific industries’ needs to
deliver
medical
expectations.
care
to
meet
your
Raffles Medical Clinic Location and Operation hours:
Raffles Medical Centre – Central
Strategically located in Central, the new Central clinic is designed to provide a “One-Stop Medical
Services” for our corporate clients. The fully equipped clinic is also completed with 2 VIP rooms to
cater for our high net-worth clients.
Address:
Raffles Medical Centre - Central
29/F, Li Dong Building, 9 Li Yuen Street East, Central
Telephone Number
Operating Hours
:
:
+852-3168-2102
Mon – Fri
Sat
Sun & P.H.
Services available:
• Family Medicine / General Practice
• Specialists (By appointment only)
o Obstetrics and Gynaecology
o Orthopaedics
o General Surgery
o Neuro and Spine Surgery
o ENT surgery
• Executive Health Screening
• Insurance / Pre-employment Health Check-up
• Occupational & Travel Medicine
• Vaccination
• Minor Surgery
• Laboratory Services
• X-Ray
• ECG and Treadmill
• Mammogram
• Ultrasound
• Physiotherapy/ Personal Training/ Baby Massage
8:30am – 6:00pm
8:30am – 1:00pm
Closed
Our Doctors:
Dr. William Tan Cheong Eng
MB BS (HKU)
DCH
Diploma in Practical Dermatology
Specialist in Family Medicine
Our Specialists (By appointment)
Gastroenterology
Dr. Hui Chee Kin
Cardiology
Dr. Lo Shun Loi, Edward
Ear, Nose, Throat (ENT)
Dr. Koo Tak Ching, Johnny
General Surgery
Dr. Yeung Kai Tai
Dr. Ng Kwok Chai Kelvin
Neuro-Surgery
Dr. Ng Wing Kit, Daniel
Obstetrics & Gynaecology
Dr. Richard Tan
Dr. Danny Kam Fung Kong
Orthopaedics and Traumatology
Dr. Ho Ching Lun Henry
Radiology
Dr. Lo Chi Keung Paul
Dr. Lee Kwok Tung, Rayson
Physiotherapy
Mr. Chung Wing Kit, Elite
Dr. Zoey Yap
MB BS (HK)
MRCS (Edin)
Dip Med (CUHK)
General Practitioner
Raffles Medical Centre – TaiKoo Place
The Taikoo Place clinic is a well-equipped medical centre aim to provide efficient and
comprehensive health screening and other medical services to both the corporate clients and
residents around the area.
Address:
Raffles Medical Centre – Taikoo Place
Suites 906-7, 9/F, Lincoln House, TaiKoo Place, 979 King’s Road Island East, Hong Kong.
Telephone Number
Operating Hours
:
:
+852-2525-1730
Mon – Fri
Sat
8:30am – 6:00pm
8:30am – 1:00pm
Sun & P.H.
Closed
Services available:
• Family Medicine / General Practice
• Executive Health Screening
• Insurance / Pre-employment Health Check-up
• Occupational & Travel Medicine
• Vaccination
• Minor Surgery
• Laboratory Services
• X-Ray
• ECG and Treadmill
Our Doctors:
Dr. William Tan Cheong Eng
MB BS (HKU)
DCH
Diploma in Practical Dermatology
Specialist in Family Medicine
Dr. Cora Cho
MB BS (CUHK)
General Practitioner
Raffles Medical Centre - HK International Airport
Raffles Medical is the sole appointed medical service provider by the HK Airport Authority. The
airport clinic is designed not only to support both passenger and staff at the airport, but also with a
dedicated medical team to provide emergency medical care when required.
Address:
Raffles Medical Centre – HK International Airport
Unit 6T009, 6/F, Terminal One, HK International Airport.
Telephone Number
Operating hours
:
:
+852-2261-2626
Mon - Sun & P.H.
7:00am – 12:00mid night
Services available:
• Family Medicine / General Practice
• Health Screening
• Insurance / Pre-employment Health Check-up
• Occupational & Travel Medicine
• Vaccination
• Minor Surgery
• Laboratory & Radiological Investigation Services
• ECG
• Physiotherapy
Our Doctors:
Dr. Benjamin Pei
MB ChB (Glasgow)
MAvMed (Otago)
Clinical Director
Dr. Amber Tang
MB BS (CUHK)
General Practitioner
Dr. Daniel Chan
MB BS (HK)
FHKCFP
FHKAM (Family Medicine)
DFM (CUHK)
DPM (UK)
Specialist in Family Medicine
Dr. Y S Yeung
MB BS (CUHK)
General Practitioner
Importance of Health Screening:
Health screenings are important for early detection of diseases or other possible health problems.
Any suspected problems should be reported to a health care provider immediately. Health
screening exams have played a principal role in preventive health care for a wide range of
common diseases and some that are not so common. Health screenings often are conducted
routinely as a preventive measure, or may be done when there is reason to suspect a particular
health problem exists.
It should be noted that there is not universal agreement as to which tests should be performed for
health screening and when they should be performed. Individual doctors and insurers may have
their own philosophies about health screening tests. At Raffles Medical, we aim to provide
screening packages tailored to individual corporate’s need.
With over 35 years of experience in the healthcare industry, we have established a set of
recommended screening tests depending on the age of the patient. (In addition, the frequency of
some health screenings depends on risk factors of the patient.)
For women between the ages of 20 and 39, the following screenings are recommended:
•
Pelvic exam: every year.
•
Pap test: every year until three satisfactory tests have been completed, and then at the
doctor's discretion.
•
Breast: at least every three years.
•
Skin: at least every three years.
For women between the ages of 40 and 49, the following health screenings are recommended:
•
Blood pressure: at least every two years
•
Cholesterol test: every five years
•
Skin exam: every year
•
Breast examination every year
•
Pelvic exam: every year
•
Pap test: every year (or at the doctor's discretion)
•
Mammography: every one to two years (depending on risk)
•
Fasting plasma glucose test: to check for the possibility of diabetes, every three years after
age 45
After age 50, women should have the following screenings:
•
Blood pressure: at least every two years
•
Cholesterol: every five years (or every three years starting at age 65)
•
Skin exam: every year
•
Breast exam: every year
•
Mammogram: every year
•
Fecal occult blood test: every year
•
Pelvic exam: every year
•
Pap test: yearly (or at the doctor's discretion)
•
Bone mineral density test: once as a baseline
•
Fasting plasma glucose test: for diabetes, every three years
•
Thyroid-stimulating hormone test: every 3-5 years starting at age 65
•
Colorectal cancer test: every five to ten years
For men between the ages of 20 and 39, the following screenings are recommended:
•
Blood pressure: at least every two years
•
Cholesterol: every five years
•
Skin exam: every three years
Men between the ages of 40 and 49 should have screenings for:
•
Blood pressure: at least every two years
•
Cholesterol: every five years
•
Skin exam: every year
•
Fasting plasma glucose test: to check for the possibility of diabetes, every three years after
age 45
Men who are 50 years or older should have the following screenings:
•
Blood pressure: at least every two years
•
Cholesterol: every five years(or every three years starting at age 65)
•
Skin exam: every year
•
Digital rectal exam: (to check for the possibility of prostate cancer) every year
•
Prostate specific antigen (PSA) test: every year
•
Fasting plasma glucose test: (for diabetes) every three years
•
Colorectal cancer test: every five to ten years
Screening for Common Cancer:
Colon Cancer:
Colon cancer is the second-leading killer of patients of both sexes and information gathered by the
National Cancer Institute shows the difficulty of moving patients from health screening into
preventive care. Identifying patients with colon cancer is urgent because it is much more difficult to
cure in the later stages. Screening by colonoscopy is recommended for patients above the age of
50, presented with positive family of Colon cancer or any ‘red flag’ symptoms
Prostate:
Screening for prostate cancer is more complicated that performing a test. Prostate cancer is the
second-leading cause of death of men in the United States and many physicians ask patients to
have a screening test with serum prostate-specific antigen (PSA). Even though prostate cancer
kills many men, it spreads slowly and an elderly man might actually be at greater risk of dying of
something else. Some of the common treatments for prostate cancer, such as surgery and
radiation, can cause incontinence, impotence, pain and emotional trauma.
Breast Cancer:
Breast cancer is the top cancer in women both in the developed and the developing world. The
incidence of breast cancer is increasing in the developing world due to increase life expectancy,
increase urbanization and adoption of western lifestyles. Early detection in order to improve breast
cancer outcome and survival remains the cornerstone of breast cancer control. Early detection
strategies are awareness of early signs and symptoms and screening by clinical breast
examination in demonstration areas. Mammography or ultrasound screening are recommended for
female patients over 40 years old or with a positive family history.