Technical and Commercial Specifications

Transcription

Technical and Commercial
Specifications
Updated: February 2016
WMS version: 3.80.31106
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 1 INDEX
1. IP-PBX
1.1 Architecture
1.1.1 Wildix Unified Communications PBX - Hardware appliance
1.1.2 Virtual PBX
1.1.3 Cloud PBX
1.1.4 System scalability
1.2 Basic services
1.2.1 Telephony services
1.2.2 Support of video
1.2.3 Multisite
1.2.4 Redundancy (Failover) and Load Share, WMS Network Survivability and
Auto-recovery
1.2.5 Courtesy messages / Music on Hold
1.2.6 Connection to the public network
1.2.7 Common features of Media gateways
1.3 Communication management in IP
1.3.1 Communication quality
1.3.2 Trunk to ItSP operators
1.3.3 Networking
1.3.4 Audio codecs
1.3.5 ENUM
1.3.6 Management interface (WMS)
1.3.7 SNMP support
1.3.8 LDAP support
1.3.9 Provisioning system
1.3.10 Dialplan
2. Unified Communications
2.1 Technical description
2.2 CTI Interface (Collaboration)
2.2.1 Unified Messaging with one or more users, File transfer
2.2.2 Integrated softphone and WebRTC video
2.2.3 Softphone for audio and video on other browsers
2.2.4 Desktop sharing and remote control
2.2.5 Attendant Console
2.2.6 Integration Utility component for Windows / Mac OS X
2.2.7 CDR extension
2.2.8 WebRTC videoconference
2.3 Fax Server
2.3.1 Technical description
2.3.2 Fax sending
2.3.3 Fax reception
2.4 Basic Compatible Devices
2.4.1 Phones
2.4.3 Accessories for VoIP Phones
2.4.4 Wi-Fi system
2.5 Integrations
2.5.1 WebRTC integration on the website
2.5.2 Windows TAPI
2.5.3 Collaboration WebAPIs: Hotel services, Call center wallboard, Predictive Dialer
2.5.4 Integration with CRM, ERP, Fias/Fidelio solutions and Web applications
2.5.5 Integration with 3d party Hardware
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 2 Wildix is a multinational company operating in the telecommunications industry, specializing in VoIP
products. Wildix operates in Italy, France, Germany, the Netherlands through the network of partners
and installers. The company produces and develops integrated communications solutions, including
Unified Communications as their essential part.
The cornerstone of the Unified Communications’ concept lies in providing a user with a unique tool able
to handle different technologies at the same time (presence information, SMS, mail, instant messaging,
chat, fax, call back).
Introducing advanced communication tools into the working environment results into noticeable time
savings, since the time employed to perform daily operations is significantly reduced. This acceleration
brings two important benefits: it saves the time to the employees, allowing them to perform more tasks
at the same time, and improves the corporate image by increasing the level of the services offered to
the customer.
Wildix invests into research activity and focuses its attention on the real needs of the product
development, characterised by flexibility, scalability and constant evolution. Wildix uses its own
production and logistic department.
Wildix believes that the Information Technology is the engine and the accelerator of the technological
development in the telecommunications industry, since it facilitates the enterprise communication and
increases the workplace productivity.
Bringing people together and optimizing communication tools is the challenge that the Unified
Communications intend to take up
.
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 3 1. IP-PBX
1.1 Architecture
Wildix communication system is a Full-IP solution, where software, firmware and hardware are
produced by the same manufacturer.
The system consists of a number of components that interact using the local IP network or Internet.
The heart of the system is the PBX which manages all the devices and is responsible for the correct
functioning of the network.
All the devices are associated to the PBX via the IP network.
The basic components of the system are:
● Unified Communications PBX
: the core of the system, the IP PBX provided with the Unified
Communications solution.
● Network Giga Switch
: units that distribute Ethernet / IP network to all the devices connected to
the system, provided with 5, 8, 16, 24 ports. Usually one device is connected to one port of the
switch.
● TDM Media Gateway
: translation devices that convert media streams between different
networks: between the VoIP PBX and the PSTN network, ISDN PRI / BRI lines, analog lines and
FXO devices.
● Phones
: IP phones, connected directly to the Ethernet / IP network or to the port of a network
switch.
The system is designed with the load capacity specifications to cover the needs of various industries.
One system can manage from 1 up to 5000 users.
The system is developed on the Linux operating system.
The system is Full-IP voice and data solution, designed to manage both SIP and TDM protocols.
The system has a number of native built-in capabilities, such as: Voicemail for all the users and groups,
call recording, auto-attendant, dynamic IVR, Multisite, HTML5-based CTI, mobility extension for all the
users.
Basic software features:
Auto-provisioning, monitoring and reporting over the web.
Different levels of access and control:
Access level:
to HW (phones, desktop and mobile terminals) and SW terminals (desktop, smartphone and tablet
applications).
Control and application level:
the system can be configured through the IP network via the web interface in HTTP or HTTPS, thus via
any up-to-date browser capable of managing HTML5 standard.
The Management system is web based and accessible via HTML5 browser via HTTP / HTTPS protocol.
Remote management is possible via connection on 80/HTTP or 443/HTTPS ports.
Remote update is carried out through the update server connected to the Internet.
Backup system allows automatic scheduled and/or manual backup file generation, which can be sent
by email or saved to ftp or SMB.
The possibility to restore the system from the backup file.
Sending of reports on the system operation / alarms via email.
The possibility to activate an external syslog server for the system diagnostics.
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 4 Incoming IP ports used by the system:
● Access (configuration): 80 and 443 TCP
● SIP protocol: 5060 UDP/TCP
● SIP/RTP protocol: 10000-15000 UDP
● Network between multiple systems: 1194 UDP and 443 TCP
● Auto-provisioning: DHCP through 43 or 128 options, via auto search or by adding the
provisioning server.
● DNS Domain Name Server: 53 UDP
● NTP Network Time Protocol: 123 UDP
● SSH Console access: 22 TCP
1.1.1 Wildix Unified Communications PBX - Hardware appliance
Wildix Unified Communications PBX
Wildix PBX is based on the TLC industrial electronics, designed to manage the data and voice
networks protocols. The Multimedia System uses the Compact Flash memory for the software layers’
allocation, while an external storage device must be used for storing the voicemail messages, audio
recordings, etc. The system is a Full-IP solution, it is designed to manage SIP (RFC 3261) protocol and
TDM technology.
Wildix PBX has 4 RJ-45 interfaces 10/100/1000 Mb for voice/data signalling, allowing in this way a
wide range of IP integrations.
Physical dimensions:
430 x 250 x 45 mm, 1U (standard 19 inch rack)
Power supply and consumption:
Internal power adapter 220V
Consumption: Idle - 10W; Full power - 25W
USB Key
Wildix USB 2GB Key Storage is a USB drive resistant to high temperatures. Operative temperature: up
to 85° C, aluminum case, up to 100 000 write/erase cycles, read speed 22 MB/sec and write
speed 18 MB/sec thanks to NAND Flash Technology.
Compatibility: USB 2.0 Standard compatible
Flash Technology: NAND Type Flash Memory Based; Flash Capacity: 2GB
Dimension: W 13.5 x L 32.0 x H 4.5 mm; weight: 4 g
Erase Cycles: 100,000 times
Media Transfer Rate: Max read: 22 Mb/ s Write: Max write: 18 Mb/ S
Wide Temperature: Operating: -40°C to +85°C; Storage: -50°C to +95°C
Power Supply: DC 5V ± 10% via the USB port
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 5 1.1.2 Virtual PBX
Wildix PBX can be virtualized and installed on a Linux Server or Virtual Machine (VMware / Xen / Azure /
VirtualBox / Hyper-V / KVM, or other virtualization platform supporting Linux).
The minimal characteristics of the server:
The server must have:
At least 2 ethernet cards, one of which serves for the remote users connection.
Internet connectivity for the system management and maintenance and for performing system updates
via the remote update server.
1.1.3 Cloud PBX
All the Wildix Unified Communications features are available in the Cloud
Basic features:
● Complete Failover can be enabled by adding an on-site PBX
● Integrated with Wildix Portal: Cloud PBXs can be added and activated in one click
● Continuity of the services even when offline (thanks to Wildix network survivability)
1.1.4 System scalability
Wildix offers two licensing models for HW and Virtual PBXs:
1) Per PBX licensing
Depending on the model, one PBX can manage up to 8 or up to 5000 users.
2) Per user / per month licensing
Select the PBX version (HW or Virtual) and the number of users (from 1 to 5000).
Then select a number of Unified Communications profiles for PBX users per time period (1 month / 1
year / 5 years).
For Cloud PBXs the licensing scheme is per user / per time period (from 4 to 5000 users).
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 6 1.1.5 Multisite
One Wildix PBX can manage multiple locations of the same company. For example, it is possible to
install only a switch and Wildix phones without PBX in a small office.
The multisite configuration can be set up on a single centralized system using remote connection (VPN,
MPLS, HDSL connections) for connection of remote users and gateways or by installing multiple
systems and distributing the load among various sites.
Each system can have its own local lines, its own users and IVRs. All the system services can be
available for each site. It’s possible to enable or disable internal and urban traffic or ITSP between
users of different sites. It is possible to route the calls from local urban lines to remote users and
groups of users consisting of both local and remote users.
To connect multiple systems, the WMS (Wildix Management System) Network mode is used. The basic
concepts of this technology are explained below:
● The PBX users’ database resides in the distributed LDAP directory
● One PBX in the network takes up the role of the “Master” with the prerogative to synchronise
all the updates between other PBXs (“Slaves”)
● Each change applied to the local database is first propagated to the Master, then from the
Master to all the Slaves
● A Slave PBX disconnected from the network can continue to operate, but without the
possibility to receive the database updates (local survival)
● Connection between the PBXs is carried out via the VPN connection, managed independently
● A user can move between the sites and log in to the system on any PBX, while user settings,
personal preferences and internal number remain unchanged, thanks to the roaming profile
● A new user added to the system becomes instantly visible in the system and can be
immediately contacted by other users
● An audio/video call between two users associated to two Slave PBXs is usually carried out via
direct connection between these PBXs. In case an attempt to initiate the direct connection is
failed, the PBXs will establish the communication anyway, using the Master PBX as proxy or
via TDM or FXO media gateways if they are available.
● Automatic sync of users, groups and ACLs over the Network
● Each PBX has its own Dialplan, however it’s possible to route calls using another PBX in the
Network (call through remote PBX)
The system can automatically manage the databases of users and groups belonging to different
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 7 IP-PBXs in the network. Communication between the databases in the WMS Network is done with AES
SSL encryption using internal VPN P2P connection, to ensure the security of communication in the
multisite reality.
Slave PBXs communicate to the Master their database accounts/groups and the Master distributes the
updates to other PBXs in the network. Each change or the appearance of a new PBX in the network is
propagated to all the PBXs from the Master.
1.1.5 Redundancy (Failover) and Load Share, WMS Network Survivability and Auto-recovery
Integrated Failover/Redundancy feature ensures local and remote survivability. Any PBX connected to a
Wildix Network can become a backup PBX or share the load of another PBX in the same Network.
Once the sync is set up, all the functionalities can be automatically and seamlessly passed to the
duplicate PBX without manual intervention. In this way you can guarantee redundancy in case of
network or PBX failure. Backup PBX has the same configuration as the main one, ensuring the
continuity of the services and communication.
Thanks to WMS Survivability feature, it is possible to ensure the continuity of internal and external calls
in case one PBX in the network (including the Master) becomes unavailable.
Thanks to WMS Auto-recovery feature, in case of Master failure, another PBX in the WMS Network can
dynamically take up all the functions of the Master and sync all the changes in the WMS Network
(except for the changes applied to the users database).
For Cloud systems, redundancy/failover is enabled by adding an on-site backup PBX.
The virtual system offers two modes of failover management which is initially set up on the virtualization
platform:
HA (High Availability) enabled in a cluster: the primary VM is constantly polled and in the event
of the server or a VM failure, the new instance on a new node is started
FT (Fault Tolerance) maintains two or more instances of the VM which are simultaneously
active on multiple nodes of the cluster and offers the copy in case the primary VM stops working.
1.2 Basic services
1.2.1 Telephony services
Calls between SIP devices on Wildix PBX are managed by the Dialplan, which is set up through the
Dialplan procedures and applications in the web environment.
Call features:
● Access to external lines with dial permission;
● Access control level (ACL) for groups of users to dial certain types of phone numbers;
● Differentiated access to trunks groups;
● Conference between the users;
● Conference between external lines and users;
● Recordable / uploadable music on hold (wave, MP3);
● Recordable / uploadable audio files (wave, MP3);
● Internal routing of calls in cascade with undefined levels;
● Call completion feature (the possibility to reserve a call back in case the called user is busy);
● Call pickup for a group of phones;
● Call waiting tone;
● Silent, partial or conference call intrusion;
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www.wildix.com Updated: February 2016; WMS version 3.80.31106 8 ●
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Night service configurable via Timetables;
Call back service, internal and external, attended and blind call transfer;
Call Parking;
Call on hold alert tone;
Do not disturb and call forwarding based on the caller;
Visual notification of new voicemail messages;
Shared phonebooks, internal or imported from MSSQL, MySQL databases, LDAP and Active
Directory, Office 365, Microsoft Outlook, Google, Exchange Server or CSV file;
Alert tone to the busy user (call waiting);
Last number redial;
Online call history with redial option (call history is synced between all the devices assigned to
user)
External lines routing variable based on time, cost, line engagement;
DID (direct inward dialing) and DISA service;
Paging groups (the possibility to transmit an audio message in intercom mode to groups of
devices);
Flexible numbering plan;
Phonebook contacts can be assigned speed dial numbers;
Trunk status monitor and trunk dial via function keys;
Local phonebook contacts can be assigned speed dial numbers;
CDR exportable to CSV file, Microsoft SQL, MySQL, SQLite;
Automatic Attendant Console - unlimited multiuser IVR with unlimited number of submenus;
CLIP/Caller name association (if present in the system database);
Login and Password for local/remote users;
Director/secretary groups (one secretary - multiple directors / one director - multiple
secretaries);
Fax notification;
Automatic detection of incoming fax received on a voice line;
Day/night service;
Voice notification of new messages on analog phones;
Call forwarding (automatic and manual);
Mobility Extension for all the users.
Audio conference can be established via the Dialplan or via the CTI interface. Access is possible via the
feature code, by entering the conference PIN number (also from external lines with authentication or
without).
1.2.2 Support of video
Support of WebRTC video
Thanks to WebRTC technology, video streaming support is integrated into CTI interface and is available
between CTI users on browsers supporting WebRTC technology: Google Chrome and Mozilla Firefox.
Videoconference is available between both PBX users and external users on Google Chrome browser,
same as PBX users on WP600A (only viewing) / WP600ACG (viewing and streaming) phones.
Support of H.264 video
On non-Google Chrome browsers (IE, Mozilla Firefox, Safari) video support is possible via Softphone
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 9 (Wildix Web Phone) integrated into CTI interface. H.264 video is supported between PBX users using
Softphone (Wildix Web Phone), Android/iOS client, WP600A (only viewing) / WP600ACG (viewing and
streaming)
The system also supports the usage of video cameras for video surveillance and SIP video intercoms.
Thanks to the integrated motion detector, video cameras automatically generate a call in the event the
motion is detected. Both video intercoms and video cameras also provide the door opener function.
Therefore the usual door intercoms can be replaced by video cameras or SIP video intercoms, fully
integrated with the phone system.
1.2.3 Connection to the public network
The system relies on Wildix media gateways for the connection to the telephone network and
management of public ISDN lines: BRI, PRI, GSM, PSTN (FXO) and FXS. Media gateways offer a
number of important benefits: the possibility to be used remotely in any IP environment, LAN or WAN,
SRTP management to ensure the security of communication, PoE power supply, configuration and
firmware upgrade of phones and media gateways via auto-provisioning over the admin web interface of
PBX.
W04BRI Media Gateway
W24FXS Media Gateway
Common features of Media gateways
All the media gateways can realize the communication between TDM and PSTN lines and VoIP. The
line of media gateways include ISDN BRI (2, 4 ports) and PRI (1, 2 ports) media gateways, media
gateways for connection to the analog network FXO / FXS and to the GSM network.
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Supported codecs: G.711 G.723 G.726 G.729a/b
Echo cancellation G.168
DTMF and dial tones detection and playback
Silence detection and suppression, CNG (Comfort Noise Generation)
Adaptive and configurable jitter-buffer
Secure interface and provisioning, SRTP AES 128-bit TLS
Fax Over IP T.38
SNMP and HTTPS management via WMS (Wildix Management System)
Firmware upgrade via WMS
Second flash memory for recovery in case of error / failed upgrade
Standard EURO ISDN EDSS-1 / ETSI PRI / NET5 ITU-T I.430/Q.921/Q.931
QoS / ToS DiffServ IEEE 802.1p/Q
Operating temperature range: from 0 to 40 C°
Individual ports can be configured as TE/NT
Slave / Master clock per port
Transparent bridging Q.931 (models with 2/4 ports) and routing based on number
Diagnostic LEDs for each line
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 10 Name
Voice
channels
Telephony ports
Power supply, max power
consumption
Ethernet ports
Dimensions
W01PRI
30
1 x RJ45
Internal, 19W
5 x 10/100 BaseT
RJ-45
19’’ 1U
W02PRI
60
2 x RJ45
Internal, 19W
5 x 10/100 BaseT
RJ-45
19’’ 1U
W02BRI
4
2 x RJ45
PoE 802.3af, class 0,
12.95W, optional power adapter
2 x 10/100 BaseT
RJ-45
Desktop /
wall
W04BRI
8
4 x RJ45
PoE 802.3af, class 0, 12.95W,
optional power adapter
2 x 10/100 BaseT
RJ-45
Desktop /
wall
W04FXO
4
4 x RJ11
PoE 802.3af, class 3, max.12W,
RJ-45, 10/100
base-T: 1-WAN,
PoE; 1-LAN
Desktop /
wall
W01FXS
1
1 x RJ11
max cable length 1km
PoE 802.3af, class 3, 6W,
RJ-45, 10/100
base-T: 1-WAN,
PoE; 1-LAN
Desktop /
wall
W04FXS
4
4 x RJ11,
PoE 802.3af, class 3, 12W,
RJ-45, 10/100
base-T: 1-WAN,
PoE; 1-LAN
Desktop /
wall
W24FXS
24
24 x RJ11 + 1 x RJ21,
LED for each port,
Internal, 36W
4* RJ-45 10/100
19’’ 1U
W01GSM
1
No (1 GSM SIM)
PoE 802.3af, class 3, 10W
1* RJ-45, 10/100
Desktop /
wall
ISDN PRI - BRI MEDIA GATEWAYS
Digital interfaces (ISDN E1/T1) are supported to the public or private network (Q-SIG) - (4, 8, 30, 60 calls
depending on the model) and SIP networking.
Debugging and t
roubleshooting
of lines is available for all the media gateways
,
allow
ing
immediate detection
and resolution of eventual issues.
GSM (1 SIM) MEDIA GATEWAY
W01GSM media gateway is SIP to GSM and offers the Call Forwarding service via a dedicated Dialplan
procedure; activation of SMS sending
/
reception and
SMS
2
Email
service.
Communication quality
Wildix PBX uses common methods for improving the communication quality in LAN and WAN network:
● QoS configuration for groups of devices or for a single phone / media gateway. It’s possible to
set up the values for QoS voice priority and QoS data priority.
● VLAN / Diffserv configuration for groups of devices or for a single phone / media gateway. It’s
possible to assign separately Voice VLAN and Data VLAN.
Trunk to ItSP operators
Available via SIP Rfc 3261 protocol which enables incoming and outgoing calls from and to the
operators and other PBXs in SIP standard. Rfc 3261 supports multiple numbers for one trunk and
multiple calls for one trunk. Supported codecs are the same ones supported by the system. Fax
transmission in T.38 is supported. Information flow is protected through SRTP / TLS protocol and RTP
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 11 with ptime up to 60 ms for the bandwidth usage optimization.
Audio codecs
A number of different audio and video codecs is supported. In the basic configuration the use of T.38
and G.722, G.711 and G.729 is enabled. It’s possible to enable the use of other codecs in the PBX
settings, if necessary. Here is the list of available codecs:
● G.711 (A-Law & µ-Law)
● G.722
● G.723
● G.726
● G.729a/b
● H.264
● H.263+
● VP8
● T.38
ENUM
All the Wildix PBXs natively support the numbers resolution through ENUM. It’s possible to define the
reference server using the web interface. The Dialplan allows the use of ENUM to resolve telephone
numbers and to perform the call routing through VoIP (ENUM) prior to the calls on the ISDN network.
1.3 Networking
Wildix PoE GIGABIT switches ensure the maximum performance both on networking side and what
concerns the power supply of all the connected devices.
Wildix switches are energy efficient, they support the latest Energy Efficient Ethernet (IEEE 802.3az)
standard, which reduces energy consumption when there is light traffic on active ports or when there is
no link or no activity detected.
1.3.1 Line of Wildix Gigabit Switches
Wildix Switches WSG5/8/16POE are unmanaged, they require no configuration and installation.
The line includes 4 models of 10/100/1000 Gigabit switches:
Name
Number of ports
Total power
Max power per port
WSG05POE
5 x 10/100/1000Mbps
70W
30W
WSG08POE
8 x 10/100/1000Mbps
150W
30W
WSG16POE
16 x 10/100/1000Mbps
260W
30W
WSG24POE
24 x 10/100/1000Mbps;
2 x Gigabit SFP ports
400W
30W
WSG18SFP
16 x Gigabit combo UTP/SFP ports
2 x Gigabit SFP ports
Features
● Auto-negotiation 10/100/1000 Mbps Ethernet RJ45 ports with PoE
● Support PoE IEEE802.3af and IEEE802.3at compliant Powered Device (PD)
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Support IEEE802.3x flow control for Full-duplex Mode and backpressure for Half-duplex Mode
MAC address auto-learning and auto-updating
LED indicators for monitoring power, link/activity and PoE status
Internal power adapter supply
Support Energy Efficient Ethernet IEEE 802.3az standard (except for WSG18SFP)
Internal power supply
Max 30W per port
Wildix Switch WSG
05POE
The following optional fiber adapters are available:
- Fiber adapter for 24 ports PoE Switch; 1000BaseSX, Wavelength 850nm, multi-mode, 220/550 mt.
- Fiber adapter for 24 ports PoE Switch; 1000BaseLx, Wavelength 1310nm, Single-mode, 10Km.
WildixFiber Adapters
1.3.2 VDSL PoE Extender
Wildix VDSL PoE Extender allows you to
extend the network over long distances,
up to 500 meters over existing wiring
system, while maintaining high-speed
network connectivity. The pair of VDSL
PoE Extenders provides power for PoE
devices and is easy to install.
1.4 Communication management in IP
1.4.1 Management interface (WMS)
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 13 The system is configured via the IP network through the web interface in HTTP or HTTPS, using an
up-to-date browser capable of managing HTML 5.0 standard. Access is also possible via RS232,
19600, 8N1 serial ports. Secure access via SSH console without root is also provided, it offers the
menu to perform the basic operations on the system restore.
Via Wildix Management Interface (WMS) it is possible to:
● Import/add users and set up secure passwords for each user
● Edit user preferences, including feature / BLF keys
● Move users from one PBX to another one in the WMS Network
● Perform or set up scheduled import of contacts
● Management of ACL (access control level) for admins of the system and users
● Configure VoIP trunks
● Configure FXS/FXO/ISDN gateways
● Configure trunk groups and manage priority of trunks
● Add pricelists
● Create and manage Dialplan procedures for incoming and outgoing calls
● Create call groups and manage strategies of call distribution
● Create paging groups
● Set up general Dialplan parameters (prefixes, default timeouts etc)
● Upload and record messages for the operator and other audio files (music on hold, ringtones)
● Create and manage graphical IVR trees
● Create timetables and switches
● View and edit the system Feature Codes
● Provision devices (auto-provisioning and remote provisioning), including Wildix phones, media
gateways and DECT base stations (W-AIR)
● Update firmware of devices (mentioned above)
● Set up W-AIR networks (DECT network between the base stations)
● Assign Wildix phones and analog ports to users
● Set up WMS Network
● Set up IP/LAN parameters
● Perform password reset and reset to factory settings
● Perform system halt and reboot
● View system log
● View list of processes, memory and processor occupancy
● Perform system updates from repositories
● Sync licenses enabled on WMP (Wildix Management Portal)
● Upload Partner logo
● Activate CDR services
● Set up SMTP client
● Enable Fax Server settings
● Generate a *pcap trace
● Set up the PBX domain name (with *.wildixin.com domain)
● and others
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 14 1.4.2 SNMP support
Wildix Multimedia Systems natively support SNMP for events monitoring, including the status of the
machines and related services’ and devices’ control, ISDN link, VoIP trunks, phones media gateways
registrations. Therefore it is possible to integrate the systems with network analysis tools. The
described events’ analysis is carried out over the web environment protected by psw. provided by
Wildix.
1.4.3 LDAP support
The Multimedia Systems use the internal distributed LDAP directory, updated and synchronized over
the Master PBX.
An external LDAP server must be defined for the users information sync. In this way, in case LDAP is
already used in the network (Microsoft Active Directory, for example), each account is defined only
once.
With the feature of Multiple User Location native to the system, the imported account is available for
authentication on all the PBXs belonging to the WMS Network. In addition each account can use
multiple HW and SW devices at the same time.
Via LDAP a user has an access to all the shared phonebooks that are available to other users on the
web-based CTI interface, on phones and on PC/Smartphone, thanks to the integration with CardDAV.
Active Directory Integration simplifies the login procedure and improves the user experience, since it’s
possible to use the same Active Directory credentials for user authentication.
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 15 1.4.4 Provisioning system
All the components of the system are managed via the web interface. SIP phones and media gateways
are detected and auto-configured via the local and remote networks scan (specified in the web
configurator) on port 80. This system helps to avoid eventual conflicts in DHCP management and to set
up additional parameters.
Each remote device (phone, media gateway) that cannot be reached (for instance, in case a device is
behind NAT / PAT), can be provisioned manually. The option to use the DHCP server is also available.
The system itself can function as a DHCP server if necessary. It’s possible to make the initial system
configuration via DHCP server and set up all the received IP addresses as static via the web interface.
The system supports three provisioning modes:
● Auto-provisioning: for devices in local LAN or remote network via VPN
● Remote provisioning: for remote/unreachable devices behind NAT/firewall
● Auto-configuration via auto.wildixin.com: for devices in the same network as the PBX
(non-Cloud PBX only); thanks to this feature it is possible to automatically add and provision
Wildix devices during new installations, automatically add and provision Wildix devices that
had been reset
Direct access to devices’ interface is possible via the admin web interface (WMS) for non-Cloud PBXs
situated in the same network as the PBX.
1.4.5 Dialplan
Each entity which can initiate a call (user, trunk, fxs) is associated to a certain Dialplan procedure.
Dialplan is responsible for routing incoming and outgoing call traffic to the right destination.
It’s possible to set up the routing of calls to users and groups, the playback of audio messages, IVR,
unconditional and conditional jumps, paging, conference management, fax detection, door intercom
management, call recording, DISA and DID services, route calls through remote PBX in the WMS
Network, etc.
Each time a call is generated, the system checks the phone number in the Dialplan procedure
associated to the entity which generated the call (user, trunk, fxs). In case the match is found, the
Dialplan procedure starts its execution, different operations are executed one after another in the
defined priority.
Each Dialplan procedure can contain unlimited number of called numbers and the sequence of
operations (applications) that can be performed for each called number is also unlimited.
Many Dialplan applications allow editing of “called number” on the go.
It's possible to reuse the most common Dialplan procedure parts (components/sequences) in different
Dialplan procedures, since many Dialplan applications allow the execution of another
procedure from
the current one.
Timetables and switches
It is possible to create timetables and set up the Dialplan to verify a certain timetable before routing the
call to the desired destination. E.g. it is possible to enable the Dialplan to route the incoming calls to
Voicemail (and to playback an audio message) in case the call arrives at the time when the office is
closed or during the holidays.
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 16 In addition it’s possible to create switches and 3 state switches, and set up the Dialplan to verify the
state of a certain switch, and then route the call to different destinations, based on the actual state of
the switch. E.g. it is possible to create a Directory / Secretary switch.
Users can change the state of the switch directly from their Wildix phone of WP series (assign a
dedicated BLF key) or by calling a feature code.
Courtesy messages / Music on Hold
Courtesy messages can be individual or common for groups, department. Via the web interface it’s
possible to upload the messages in WAVE, MP3 and ALAW format, record new messages and
playback.
It’s possible to manage a large number of music-on-hold audio files. Music on hold can be set up for
different devices, such as phones and media gateways, for ACD queues. Using appropriate Dialplan
applications and Timetable feature, it’s possible to set up dynamic music on hold messages that
change according to timetable.
DISA, DID and IVR
Via Wildix Dialplan it is easy to set up DID or DISA service to enable the caller to reach PBX users
directly by dialing their extension numbers.
Wildix systems allows setting up advanced and multi-level IVR trees via a graphical interface (admin
interface of the PBX)
Once a new IVR tree is added, the main “node” (the first level) of the IVR menu is created automatically.
It is possible to add as many “nodes” (levels) as necessary. For each node it’s possible to specify either
the “submenu” to enter or the “action” that to perform. In case of “submenu”, the IVR execution
continues to the next “node” of the next level with the possibility to play an audio message to the caller,
to specify the timeout, etc. In case of “action”, the IVR terminates its execution, with the possibility to
route the call then to a different Dialplan application.
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 17 2. Unified Communications
2.1 Technical description
Unified Communications & Collaboration services are integrated into the Unified Communications PBX
and accessible over the web via the CTI interface (Collaboration) and IP phones. They use
Jabber/XMPP protocol and allow the export of users’ status and messaging to external servers. This
solution is completely web-based and accessible via any browser that supports HTML5 regardless of
the operating system.
To reduce the installation time, the system automatically sends a preconfigured welcome message to
the new users with credentials to access the Unified Communications & Collaboration services. These
services are also available on mobile devices on iOS or Android. Wildix offers free of charge
applications that can be downloaded from Google Play or App Store. The same login procedure and
the same credentials are used to access the services either from mobile devices or from PC. No VPN
connection is needed.
To activate the UC&C services, there is no need to install any external components, no external server
is needed.
The Unified Communications & Collaboration solution integrated into the PBX allows users to perform
the following operations:
● Click2Call to all the internal and external numbers
● Choice between devices registered to user’s account for calls generation / calls reception
● Status monitoring of all the colleagues (also those registered to other PBXs in the WMS
Network): presence status (online/offline), status set up by the user (DND/away), devices status
(ringing/in call).
● Map view of colleagues and geolocation
● Personal presence status: Present - Away - DND, with the possibility to add additional status
message information and set up the status expiry time and date.
● Quick search of contacts by name/surname/group/address/phone number
● The search field filters the contacts and displays only those ones that match the search with
corresponding status for the colleagues.
● Instant Messaging with one or more colleagues on XMPP client jabber protocol.
● Voicemail access with the possibility to listen to the messages from HW or SW phone, or from
CTI interface; notification of new VM messages
● Audio and video conference via web or phone.
● Multi User Location Service which allows assigning multiple HW and SW devices to the same
user at the same time.
● Mobility Extension with the possibility to add a mobile number for each user.
● Incoming calls pop-ups with caller’s information and customizable acoustic alert, which can be
deactivated by the user.
● Incoming chat messages pop-ups
● Access to the shared phonebooks
● External LDAP and the possibility to manage personal contacts; the possibility to create
personal phonebooks for users
● History of all made/missed/received calls, sent and received faxes, voicemails with the
possibility to filter the events (synced on all the devices registered to user)
● Reception/sending of faxes.
● Microphone activation/deactivation (mute).
● The possibility to adjust the listening volume.
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●
●
●
●
●
●
●
Pause, Blind/attended transfer, hang up.
Numeric dialpad display, DTMF sending.
Activation/deactivation of video streaming.
Desktop sharing between users and Remote desktop control (requires installation of Wildix
Desktop sharing component on user’s Windows / Mac OS X PC)
File transfer between users
Sending of memo-messages and call-me-back request to users and personal reminders
Available languages: Italian, English, German, Russian, French, Bulgarian, Dutch, Spanish
Setting up of phones’ feature keys
2.2 CTI Interface (Collaboration)
Wildix CTI interface (Collaboration) provides the access to all the Unified Communications services.
The proposed solution requires the activation of only one license.
There is no need to install any separate components, no external server is necessary.
Specifications:
● Secure connection via HTTPS TLS/AES encryption
● No installation on the client side
● Cross-platform (Windows, Linux, MacOS, mobile devices, etc)
● Last generation web browser HTML5 standard
● HTTP Comet use for real-time information
● Ajax and Javascript use to make the solution cross-platform
● Reception of offline events, all the received events are displayed to the user as soon as he
makes the access to the system
● Possibility to install the integration component for Windows / Mac OS X to on the user’s PC:
○ Microsoft Outlook and IBM Lotus Notes integration thanks to the Integration Utility
component and TAPI driver for Click-to-call feature
○ The possibility to call any number displayed on the screen with a combination of keys
○ Virtual FAX printer
2.2.1 Unified Messaging with one or more users, File transfer
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www.wildix.com Updated: February 2016; WMS version 3.80.31106 19 Chat support is fully integrated into Collaboration.
● exchange of chat and Post-It messages is possible via Wildix Collaboration using any updated
browser that support HTML5 standard (also available in iOS/Android client and
WP600A/WP600ACG)
● monitoring of users status and geolocation is possible via Wildix Collaboration using any
updated browser that support HTML5 standard (also available in iOS/Android client and
WP600A/WP600ACG)
● user can set up his/her personal status via Wildix Collaboration using any updated browser that
support HTML5 standard (also available in iOS/Android client and WP600A/WP600ACG)
● multi-user chat is possible via Wildix Collaboration using any updated browser that support
HTML5 standard; access to audio conference is possible directly from multi-user chat or also
for external users via Feature code (must be configured via Dialplan)
● file transfer is possible via Collaboration interface under Chrome / Firefox
iOS and Android applications
Wildix Collaboration Mobile Apps offer the Unified Communications features of your enterprise PBX on
your iPhone, iPod Touch, iPad and Android smartphones.
The apps can be downloaded from Apple App store or Google Play store.
Features:
● Calls via VoIP or GSM to all contacts in the phonebook
● Video calls to users
● Mobility callback service
● Chat
● Virtual reminders
● Chat and call history
● Users presence information and geolocation
● Access to shared PBX phonebooks
● Mobile SIP Client on WiFi, 3G-UMTS, 4G-LTE networks, G.729 and H.264 codecs
● Encrypted HTTPS connection to the PBX
2.2.2 Integrated WebRTC phone softphone for Collaboration under Chrome
WebRTC phone is fully integrated into Collaboration under Google Chrome browser.
supported platforms: Mac OS X 10.8 and higher; Microsoft Windows 7 and higher; LInux
available for Collaboration user under Chrome browser
no client / extension to install
video is possible between WebRTC Phone (Chrome) and Collaboration under other browsers
that support WebRTC video (Chrome and Safari)
● audio is possible between WebRTC Phone (Chrome) and other users or any devices or external
users (trunks)
●
●
●
●
2.2.3 Web Phone Softphone for other browsers
Web Phone Softphone can be downloaded from Collaboration under non-Chrome browsers that
support HTML5 standard (IE, Safari, FIrefox) and installed on user’s PC .
● supported platforms: Mac OS X 10.8 and higher; Microsoft Windows 7 and higher
● available for Collaboration user under non-Chrome browsers that support HTML5 standard
● requires a one-time download and installation of a component
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 20 ● video is possible between Web Phone softphone and other devices that support H.264 codec:
iOS / Android client, WP600A (incoming stream) / WP600ACG (incoming and outgoing stream),
doorphones
● audio is possible between Web Phone softphone and other users or any devices or external
users (trunks)
2.2.4 Desktop sharing and remote control
Requirements and features (for user who initiates Desktop sharing):
● supported platforms: Mac OS X 10.8 and higher; Microsoft Windows 7 and higher
● available in Collaboration on any standard web browser supporting HTML5
● requires a one-time download and installation of a component from Collaboration
● desktop streaming to several users simultaneously is supported
● user can enable / disable remote control to his / her desktop
● when using several monitors, it’s possible to select which display to stream
2.2.5 Attendant Console
Attendant Console extension allows additional functionalities of call control in high-load environments.
Attendant Console is integrated into Collaboration interface, is completely web-based and allows the
access in multiuser mode. It’s accessible via any browser supporting HTML5.
Attendant Console supports additional hardware and software equipment (e.g. braille display) for blind
and visually impaired users and for users with mobility problems.
Features:
● fully integrated into Collaboration; available in a separate browser window
● no client / extension to install
● monitoring of all the active calls and those on hold (or to be transferred)
● answer an incoming call
● put a call on hold (also without answering it) and resume
● record a call
● blind transfer
● attended transfer
● quick search of available call agents to transfer the call by name/group/number with the
real-time status visualization of each agent
● all the features are available either via the numeric keyboard or by clicking on the hotkeys with
the mouse
2.2.6 Integration Utility component for Windows / Mac OS X
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 21 Integration Utility allows you to start calls from various Windows (version 7, 8.1, 10) and Mac OS X
(version 8 and higher) applications and from web pages and to send faxes using Wildix Fax Printer.
Features:
● requires a one-time download of extension for Mac OS X / Windows from CTI interface
● calls via Wildix system from Mac OS X / Windows applications (including calls from Outlook
contacts and TAPI enabled applications)
● possibility to specify an external application / URL to pop up upon receiving / placing a call
(Windows)
● possibility to call via shortcut (Windows)
● possibility to specify a device for call generation (Windows)
● support of URI (call by clicking a link on a webpage) for call generation
● send faxes with Wildix Fax Printer (possibility to send faxes via “Print” option)
2.2.7 CDR extension
The integrated CDR-View extension allows comprehensive and clear call traffic and costs analysis.
Data processing is carried out on the user’s client side, while the database resides on the PBX or on an
external database connected to the PBX (Microsoft SQL Server or MySQL).
Basic features:
● Fully integrated into CTI interface (opens in a separate browser window)
● Requires a one-time download of a launcher from Collaboration
● Available in Wildix Collaboration in a separate browser window, however is not included into
the standard suite
● Available in the offline mode
● Possibility to indicate pricelists per trunk → external line
● Graphical statistics in the form of bar, line and pie charts
● Graphical stats per PBX, Group, User.
● Stats based on time
● Stats per outgoing external line
● Stats per incoming calls, response groups, SLA
● Real-time update
● Filters applicable to the list of calls
● Export of datagrids and charts
● Analysis of performance
● Possibility to customize the datagrids for the analysis
● Access to CDR-View can be limited via ACL groups.
2.2.8 WebRTC videoconference
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 22 Videoconference is available both for internal and external users thanks to WebRTC support.
Access for PBX users is possible via a link or by calling a feature code and entering a conference ID.
Link can be accessed directly from CTI interface on Chrome browser or WP600A (viewing) /
WP600ACG (viewing and streaming)
Access for external users is possible via a link or by calling a dedicated phone number and entering a
conference ID.
Features:
● no client to install
● chat, voice, video multiconference
● HD video
● mute mode
● sharing of documents, applications and desktop sharing
Bandwidth requirements
The bandwidth used by Wildix Videoconference is adaptive and varies to provide the best experience
on participants’ network.
Minimum bandwidth required
● Outbound from the participant: 300 kbps
● Inbound to the participant: 300 kbps
Ideal bandwidth
Two-person video calls:
● Outbound from the participant: 2.6 mbps
● Inbound to the participant: 2.6 mbps
Group video calls:
● Outbound from the participant in all situations: 2.6 mbps
● Inbound to the participant with 5 participants: 3.2 mbps
● Inbound to the participant with 10 participants: 4.0 mbps
2.3 Fax Server
2.3.1 Technical description
The Fax Server component is integrated into the Wildix PBX. Users can send/receive faxes to/from
external and internal numbers via T.38 protocol, supported by all the devices of the system. Fax
sending and reception is possible via ISDN lines, FXO and SIP trunks, to other Wildix PBXs of the
network, or via IP trunks to ItSP.
The Fax Server component uses an external email server to manage the queues of the faxes to be sent.
From CTI interface (Collaboration) it’s possible to check the status of the server and the queue of all the
faxes to be sent by the system.
Incoming faxes are sent to personal email addresses of users. Incoming and outgoing faxes
management is performed via the dedicated Dialplan procedure, where it is possible to define complex
rules for fax routing based on the called and caller numbers, according to timetables or system
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 23 switches.
All the incoming and outgoing faxes must be stored on the external storage.
2.3.2 Fax sending
Faxes to be sent must be a simple formatted email with PDF or TIFF attachment (that represents the
document to be sent as a fax).
Faxes can be sent:
- via CTI interface (Collaboration): send a PDF/Tiff document to one or several fax numbers
- via Windows / Mac OS X virtual printer integrated into CTI (Wildix Integration Utility): send a PDF/Tiff
document to one or several fax numbers
- using mass sending and automatic fax sending: send an email to the address defined in Fax Server
settings
- via feature code from analog fax machine connected to the PBX (FXS user): send a fax to an external
fax number (Fax Relay)
2.3.3 Fax reception
Received faxes are forwarded to the user personal email addresses rather than to groups, depending
on the Dialplan configuration. There is the possibility to manage the fax service in DDI (direct dial-in)
mode for each user. All the received faxes must be saved to the external to the PBX storage, including
the faxes destined to single PBX users.
Faxes can be also received to an analog fax machine connected to the PBX (FXS user).
In case the phone number is used both for fax and normal calls, it is possible to manage the call
depending on whether the fax was detected or not.
2.3.4 Use as a scanner
The integrated FAX server can be used as a scanner: it’s possible to send faxes to a PBX user (for
example, fax can be send to *88yyy where “yyy” is the internal number) using an analog paper G3 fax
machine connected to the system (FXS user). The document will be converted to a pdf file and sent to
the email box associated to the user “yyy”.
2.3.5 SMS Server
The FAX server also includes the SMS server functionality. SMS messages, same as faxes, can be sent
via email or via the CTI interface. SMS messages are routed following the Dialplan rules. The addressee
can receive the message on personal or on group email, on the phone or to the CTI interface.
Wildix GSM gateway is necessary.
2.4 Basic Compatible Devices
2.4.1 Phones
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 24 The phones of WP series are managed directly via the WMS (PBX admin interface), ensuring in this way
the full integration with the Wildix PBX.

WP410
WP480
WP490G
WP480G
WP600A
WP600ACG
Common features of WP410 / WP480 / WP480G / WP490G / WP600A / WP600ACG
● presence / activity status monitoring
● online calls list synced with PBX
● access to shared PBX phonebooks
● New Voicemail message / Missed call notification
● PoE IEEE 802.3af, class 0
● full integration with Wildix PBX
● Full-duplex speaker
● Echo canceller
● Security: SIP TLS; QOS VLAN; RTP / RTCP
● Multilanguage
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 25 ● support of basic call features: Intercom, paging, speed dial, call on hold, 3-way conference
(5-way conference on WP600A / WP600ACG), redial, mute, call transfer, call pickup, group call
pickup, music on hold
● support of auto-provisioning and fw upgrade via WMS interface (except for WP600A /
WP600ACG)
● quick login
Other features:
LCD Display
WP410
WP480
WP480G
WP490G
WP600A
WP600ACG
132*64
132*64
132*64
480*272
7” 800*480
color display;
Touchscreen
7” 1024*600
color display;
Touchscreen
4.2
4.2
Android OS
BLF keys
Dual Port
RJ45
10/100
3
14
18 + up to 3
exp. modules
up to 120
up to 120
10/100
10/100/1000
10/100/1000
10/100/100
10/100/1000
only viewing
viewing and
streaming
Access to
Video
conference
Codecs
G.711a,
G.711ulaw,
G.729 codecs
G.722
G.711a,
G.711ulaw,
G.729 codecs
G.722
G.711a,
G.711ulaw,
G.729 codecs
G.722
G.711a,
G.711ulaw,
G.729 codecs
G.722
G.711a,
G.711ulaw,
G.729 codecs
G.722
G.711a,
G.711ulaw,
G.729 codecs
Headset
RJ9
RJ9
RJ9
RJ9
3.5mm
3.5mm
Optional
external
power
supply (on
demand)
AC 100-240V
DC 5V/1A
Consumption:
1.3 w
AC100-240V
DC 5V/1A
Consumption:
1.3 w
AC100-240V
DC 5V/1A
Consumption:
1.3 w
AC 100-240V
DC 5V/1A
Consumption:
1.2~3.5w (+
exp. module)
AC 100-240V
DC 12V/1.2A
Consumption:
6~10w
AC 100-240V
DC 12V/1.2A
Consumption:
6~10w
Webcam
2MB
WiFi
802.11
802.11
Bluetooth
2.0
2.0
USB
1 USB 2.0
1 USB 2.0
Video out
port
1 HDMI port
1 HDMI port
Flash
memory
8GB,
1GB DDR3
Memory
8GB,
1GB DDR3
Memory
2.4.2 DECT
Up to 200 cordless handsets can be registered to one system, either in Lan or in Wan, which means the
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 26 system can be installed in large structures and handle a big number of dect users.
Intelligent Networking
The system architecture consists of three simple components:
Base Stations, Handsets, Repeaters
W-AIR base (multicel)
W-AIR SB (small business base, single cell)
W-AIR Repeater
The system is developed on the
CAT-iq
protocol that allows both data and voice transfer on the radio
channel and offers a number of advanced features:
●
●
●
●
●
●
●
Access to corporate phonebooks
Audio HD wideband
Presence
Over the air handset FW upgrade
Handset autoconfiguration
Base auto-provisioning via PBX admin interface
Intercom
Multicell system vs. Single cell system
Multicell system (only
W-AIR base)
● Up to 200 users per system
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 27 ● Up to 30 users registered to 1 base station. Up to 40 bases per system (39 Slaves connected
to 1 Master)
● Up to 8 concurrent calls per base
● Up to 8 concurrent handovers per base
● Up to 3 repeaters per base
● Up to 5 concurrent calls per repeater
● Up to 100 repeaters per system
Single cell system with Small Business (SB) base
● Up to 8 users per system
● Up to 4 concurrent calls
● Up to 3 repeaters per base
● No multicell
Single cell installation with W-AIR SB base station
Power supply and consumption:
W-AIR base: PoE 802.3af Class 2 (3.84 - 6.49W
W-AIR SB: Output: 5V 1000mA, Max power consumption: 4W
W-AIR handsets:
W-AIR 150
W-AIR 70 and belt clip case
W-AIR 100
W-AIR 150 features :
● colleagues presence status monitoring
● CAT-iq
● Loudspeaker
● 3.5 mm headset jack
● HD wideband audio
● lone worker alarms (Man Down, Running, Idle, Alarm button, Pull cord)
● IP65
● Vibration
● Bluetooth
● Display: 2’’ 176x220 pixels 64k TFT
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 28 ● Talk time: 17h(NB), 12h(WB), Standby time: 200 hours, Charge time: 6 hours
W-AIR 100 features:
● CAT-iq
● Loudspeaker
● Vibration
● Belt clip included; case on demand
● Display: 2’’ 176x220 pixels 64k TFT
● Talk time: 18h(NB), 12h(WB), Standby time: 200 hours, Charge time: 5 hours
W-AIR 70 features:
● CAT-iq
● Loudspeaker
● belt clip case on demand
● Display: 1,44’’ 128x128 pixels 64k TFT
● Talk time: 8h(NB), 7h(WB), Standby time: 75 hours, Charge time: 10 hours
Thanks to the compatibility with ESPA protocol Wildix WGW systems and W-AIR can interconnect with
devices of monitoring and alarms signalling installed at nursing homes and hospitals. Emergency
alarms are received to cordless phones of the caregivers in the form of preconfigured audible
messages.
2.4.3 Accessories for VoIP Phones
WP490EXT keypad extension module
WPEHS Wireless Headset adapter
WP490EXT features:
● 20 programmable BLF keys
● Graphical LCD interface with Backlight
● Up to 3 modules in a chain
● Compatible with WP490G
WPEHS features:
● Compatible with WP490G
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 29 ● Compatible with Jabra, Plantronics and Sennheiser headset
● Support of remote call answer and hangup
WHS-MONO (one-ear)
WHS-DUO (bi-aural)
WHS-BT (bluethooth)
WHS-MONO and WHS-DUO features:
● Compatible with WP and W-AIR handsets, WP old series
● RJ9 cable and 3.5mm cable
● Also compatible with iPhone and Android phones
WHS-BT features:
● Compatible with WP600A/WP600ACG, W-AIR150
● Bluetooth 4.2
● Talk time: 12 hours
● Standby time: 200 hours
● Working range: up to 20 meters
● Also compatible with Android/iOS smartphones, Apple Mac and many Windows PC models
2.4.4 Wi-Fi system
This Full-IP system has a natively integrated Wi-Fi solution and thus allowing any device (PC, mobile
phone, PDA, tablet, etc) to connect to the corporate network and to be able to navigate the Internet.
This Wi-Fi solution supports up to 32 spots that create the coverage area without roaming.
Wildix Overlay Coverage
A user can pass from the coverage area of one spot to another one without roaming related problems.
The system does not require channel planning and allows to use the 40 MHz channels at speed of 300
Mbit/sec within the entire Wi-Fi area.
The system consists of core and hot spots and functions as a single access point, ensuring the
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 30 continuity of communication and data traffic while moving from the coverage area of one spot to
another one.
Basic characteristics:
● Standard 802.11a/b/g/n
● High security (WPE, WPA, WPA2 Personal and Enterprise)
● Http / https access
● Superior Wireless Lan Connectivity
● 16 Spots (one gateway)
● 32 Spots (two gateways)
● 2 Ethernet / optic upstream ports for redundancy
● PoE support
● No upgrade
● Spot with 2 independent Radii (2.4/5.0 Ghz)
● 2 MIMO antennas for each Radius
● Plug & Play
● High Throughput
● 20/40 Mhz Channel Width
Wildix Overlay CORE
Wildix Overlay SPOT
The PBX users can connect using the same CTI access credentials or using an external Radius Server
in WPA2 Enterprise mode to ensure, thanks to the encryption certificates, the highest level of security
possible. In case of multi-site (the WMS Network) the Multi User Location feature is available and thus
the users passwords are valid in all the offices. Therefore users can connect to the Wi-Fi network using
the same credentials in all the offices.
Guest users can authenticate via the captive portal and receive the password by SMS or log in via the
main Social Network.
2.5 Integrations
2.5.1 WebRTC integration on the website
WebRTC (Web Real-Time Communications) is a new standard, the part of HTML5, that enables web
browsers with real-time communications capabilities. This means that browsers can communicate
peer-to-peer without the need to install any additional components.
Thanks to support of WebRTC technology, Wildix system allows a simple, direct and secure option for
external users to contact a PBX user. (Wildix Kite)
Basic features:
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 31 ● fully integrated with Wildix PBX: possibility for a PBX user to answer a call from any device
(including mobile); possibility to route calls to groups of users; possibility to manage the service
via a dedicated Dialplan procedure allowing to fully customize the service
● chat, audio, video, conference, file sharing, desktop sharing support
● customer authorization via social networks or by entering name / email; possibility to create
links which do not require customer authorization to access the service
● possibility to limit the usage of the service via ACL
Features available for external or internal users via a simple link using Chrome / Mozilla web browser:
● chat with a PBX user or group of users
● call a PBX user or group of users
● video streaming
● file transfer
● desktop sharing
● enter a videoconference
Wildix WebRTC integration (Kite) can be implemented in the following ways:
● customizable contact-me button or iFrame to be added on the corporate website with or
without customer authorization
● customizable contact-me button inside email signature with or without customer authorization
● customizable widget which can be added to the website or a single web page
With the help of ready-to-use APIs it is possible to:
● display PBX user personal picture on a website
● display PBX user presence / availability / device status on a website
● display PBX user geolocation on a website
● create unlimited number of contact-me links per customer (pre-authorized links) and thus, to
skip customer authorization
Wildix Kite services
2.5.2 Windows TAPI
Wildix solution integrates with Windows applications (TAPI) and WEB (with APIs). The TAPI/API
integration tools are available on request.
The integration tool includes the basic call functions, such as dial, answer, hang up and additional
functionality, such as hold, resume, transfer, conference
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 32 Windows TAPI allows you to integrate Wildix telephony features into Microsoft Windows applications in
order to monitor and manage calls from your PC running Windows.
Basic features of Wildix TCP driver:
● Multiline (to control multiple users)
● Functions in LAN and Internet environments
● Uses a single port 5060 UDP
● SIP protocol support
● TSP is compatible with TAPI 2.1 and TAPI 3.0
● Compatible with Windows XP and superior (32 and 64 bit)
● Wildix devices are supported
2.5.3 Collaboration WebAPIs: Hotel services, Call center wallboard, Predictive Dialer
Wildix offers ready JavaScript modules which are ready to be used as separate web applications or can
be integrated into third-party applications. W-TAPI license is necessary for integration with third-party
applications.
Basic features:
● Control Wildix devices
● Answer and make calls
● Put a call on hold and resume
● Perform blind and attended transfers
● Communicate your presence and activity status and geolocation information
● Monitor presence and activity status and geolocation information of other users
● Exchange chat messages with users
● Monitor active calls
● Record calls
● Monitor and manage call groups
● Hotel features (check-in, check-out, wake up calls, make up the room requests management)
● Call history
● and other features
Call center wallboard
● Add the call groups that you wish to monitor to the page and set the SLA for each call group;
● Dynamically add call group members;
● See the actual SLA for each call group based on the parameters that you have set up and the
average waiting time;
● Monitor the presence and activity status of each call group member;
● Receive the information on the number of agents in a call group (total number, number of users
who are free, paused and talking on the phone) and on the total number of treated calls;
● See the idle time and conversation time for each group member;
● See the information on active calls with relative conversation and waiting time, and the number
of calls in queue;
● See the information on each caller (both for active calls and calls in queue)
Predictive Dialer
Predictive Dialer allows you to generate a number of outgoing calls equal to the number of free
call agents plus a number of spare calls.
The number of spare calls allows boosting the call center performance by pre-dialing final
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 33 customers.
Immediately after answer, a final customer can hear a message informing him/her that their call
is forwarded to a call agent. While waiting for the answer, either music on hold or a ringback is
reproduced.
Hotel manager
● Check-ins and check-outs
● Block of outgoing calls in case the room status is vacant
● Make-up the room requests
● Wake-up calls
● Call history and call costs
2.5.4 Integration with CRM, ERP, Fias/Fidelio solutions and Web applications
WebAPIs can be integrated with CRM, ERP software, Fias/Fidelio solutions and Web applications.
JavaScript Telephony API allows the control of devices connected to Multimedia System. WebAPI
includes chat feature, presence and activity information of colleagues (also on the website). Audio and
video calls from the website are possible, if used in a combination with the softphone.
Wildix system can be integrated with Fias protocol and offers the following features:
● check-in and check-out management
● make up the room requests via feature code
● wake-up calls management via feature code
● call history and call costs
● minibar status update via feature code
Full list of software which is integrated with Wildix system can be found here:
http://www.wildix.com/integrations/
2.5.5 Integration with 3d party Hardware
Wildix system is integrated with the following hardware:
● doorphones and intercoms (TEMA, Mobotix, 2N)
● headsets (Jabra, Sennheiser, Plantronics)
● Bticino nurse call system
Full list of hardware which is integrated with Wildix system can be found here:
http://www.wildix.com/integrations/
Wildix |
www.wildix.com Updated: February 2016; WMS version 3.80.31106 34