Passengers

Fast track to Sustainable Mobility
Efficient High Speed Train Interiors
Bernhard Rüger – TU Vienna
17 – 19 March 2008
1
• Analysis of:
passengers‘ demands of comfort / troubles for passengers
Resultant behaviour of passengers
troubles for (further) passengers and the railway company
Main problem: Luggage causes troubles:
• Development
of parameter for improving deficiencies
• when boarding the train / moving along in the train / when storing
⇒ Aftereffect:
Passengers behave that way, to reduce their own problems, but
enlarge other passengers‘ or the railway company‘s difficulties!
17 – 19 March 2008
2
Storing luggage - problems
15-30kg
15-30kg
Mostly only overhead racks!
Height of overhead rack
Width of seats, large diagonal
Luggage weight
Large torque, large force!
Safety risk for sitting passengers
185-200cm
185-200cm
- Large exertion
- Safety risks
negativ sensation
17 – 19 March 2008
3
Summary of actual passenger behaviour
Passengers want to
If it is possible somehow:
• avoid lifting their luggage!
Luggage is stored on floor level
• have visual contact of their own
Luggage is stored nearby
luggage!
Aftereffect:
• Luggage is stored on/ before seats, in the aisle, etc.
Comfort restrictions
Lower number of actual available seats
Problems when moving along in a train
17 – 19 March 2008
4
Illustration of actual passenger behavior
Impressionen negative reize!
Luggage put down in such a way it disturbes:
Problems when moving along and for the boardservice
Passengers do have to stand!
Seats are blocked
17 – 19 March 2008
Efficient railway interiors by analysing passenger behaviour / Dr. Bernhard Rüger / bernhard.rueger@tuwien.ac.at
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Illustration of actual passenger behavior
Impressionen negative reize!
Luggage put down in such a way it disturbes:
Problems when moving along and for the boardservice
50% of the luggage rack is not
used, however:
Luggage is stored on seats and in
the aisle!
Passengers do have to stand!
Seats are
Although some seats are theoretical free:
blocked
Passenger has to sit on his suitcase!
17 – 19 March 2008
Efficient railway interiors by analysing passenger behaviour / Dr. Bernhard Rüger / bernhard.rueger@tuwien.ac.at
6
Illustration of actual passenger behavior
Impressionen negative reize!
Luggage put down in such a way it disturbes:
Problems when moving along and for the boardservice
50% of the luggage rack is not
used, however:
Luggage is stored on seats and in
the aisle!
Passengers do have to stand!
Seats are
Although some seats are theoretical free:
blocked
Passenger has to sit on his suitcase!
Blocked entrance!
17 – 19 March 2008
Efficient railway interiors by analysing passenger behaviour / Dr. Bernhard Rüger / bernhard.rueger@tuwien.ac.at
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Aftereffect of difficulties when storing luggage
30 % occupied
80 % actual
utilisation!
50 % utilisation
17 – 19 March 2008
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Aftereffect of difficulties when storing luggage
20 % occupied
30 % occupied
100 % actual
80 % actual
utilisation!
utilisation!
50 % utilisation
80 % utilisation
17 – 19 March 2008
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Consequences – Railway interiors design
Total optimum: number of seats – luggage racks
is essential!
Maximising the number of seats in a waggon at the expense of
useful luggage depositions only
reduces the actual utilisation rate!
By reducing the number of seats in a waggon
the utilistaion rate will rise.
Also the total number of available seats will increase!
Luggage deposings have to be located at ground level.
Passengers must be able to have visual contact of their own luggage.
If those two basics are not considered deposings will hardly be used!
17 – 19 March 2008
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Efficient luggage storing
Knowledge about
• volume of luggage
• frequency distribution of luggage-items
• frequency distribution of luggage size
• storage must be as easy as possible, passengers don‘t want
to manipulate their luggage to much.
(e.g.: passengers like to store trolleys upright and don‘t want
to tilt them, etc.)
• This knowledge must be the basis for luggage rack design!
17 – 19 March 2008
11
Efficient luggage storing
Max. dimensions: 85 x 65 x 35 cm
Knowledge about ⇔
trolley upright
• volumeUIC
of luggage
Leaflet 562: 70 x 50 x 30 cm !!
• frequency distribution of luggage-items
35 cm
• frequency distribution
of luggage
size
large
suitcase
< 35 cm
85 cm
50 cm
• storage must be as easy as possible, passengers
< 35 cmdon‘t <want
85 cm
to manipulate their luggage to much.
< 65 cm
29 cmtrolleys upright and don‘t want
(e.g.: passengers like to store
to tilt them, etc.)
< 85 cm
< 65 cm
• This knowledge must be the basis for luggage rack design!
medium suitcase
17 – 19 March 2008
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Space between seats – today‘s examples
Bad solutions – no space for large items!
17 – 19 March 2008
13
Space between seats – today‘s examples
Bad solutions – no space for large items!
zero - version
0 cm
0 large suitcase
0 trolley upright
1 medium carpetbag
1 small suitcase
17 – 19 March 2008
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Space between seats – today‘s examples
Bad solutions – no space for large items!
zero - version
0 cmspace for large items
Good solutions – enough
0 large suitcase
0 trolley upright
1 medium carpetbag
1 small suitcase
17 – 19 March 2008
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Space between seats – today‘s examples
Bad solutions – no space for large items!
zero - version
optimal
- Good
version
0 32
cmcm
solutions – enough
space for large items
no lost space
3 large carpetbags
10 large
largesuitcase
suitcases
0 trolley upright
2 trolleys upright
small suitcase
21medium
suitcases
1 medium carpetbag
17 – 19 March 2008
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luggage racks – dimensions
bad example
60 cm
63 cm
medium suitcase
medium, large carpetbag
not efficient
70 cm
trolleys upright
large suitcase
not efficient
17 – 19 March 2008
Efficient railway interiors by analysing passenger behaviour / Dr. Bernhard Rüger / bernhard.rueger@tuwien.ac.at
17
luggage racks – dimensions
60 cm
medium suitcase
63 cm
large carpetbag
70 cm
75 cm
60 cm
bad example105 cm
medium carpetbag
medium, large carpetbag
trolleys upright
not efficient
trolleys upright
medium suitcase
large suitcase
large suitcase
not efficient
17 – 19 March 2008
Efficient railway interiors by analysing passenger behaviour / Dr. Bernhard Rüger / bernhard.rueger@tuwien.ac.at
18
luggage racks – dimensions
105 cm
60 cm
medium suitcase
63 cm
large carpetbag
70 cm
75 cm
60 cm
bad example105 cm
medium carpetbag
medium, large carpetbag
trolleys upright
not efficient
trolleys upright
medium suitcase
large suitcase
large suitcase
not efficient
17 – 19 March 2008
Efficient railway interiors by analysing passenger behaviour / Dr. Bernhard Rüger / bernhard.rueger@tuwien.ac.at
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luggage racks – dimensions
105 cm
75 cm
No side walls in the
bottom leading area.
Use angle of seat back
and space to full
capacity
60 cm
medium suitcase
63 cm
large carpetbag
70 cm
60 cm
bad example105 cm
medium carpetbag
medium, large carpetbag
trolleys upright
not efficient
trolleys upright
medium suitcase
large suitcase
large suitcase
not efficient
17 – 19 March 2008
Efficient railway interiors by analysing passenger behaviour / Dr. Bernhard Rüger / bernhard.rueger@tuwien.ac.at
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location of lugguage storing
• luggage rack near the entrance
• Hight risk of theft
• No visual contact
17 – 19 March 2008
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location of lugguage storing
• luggage rack near the entrance
• 2 large racks in the middle of the saloon
unfavourable:
passenger
• Hight risk
of theft conflicts
• Nowith
visual
contact flow
!
17 – 19 March 2008
22
location of lugguage storing
• luggage rack near the entrance
• 2 large racks in the middle of the saloon
• 2 large racks in the middle of the saloon
unfavourable:
passenger
• Hight risk
of theft conflicts
• Nowith
visual
contact flow
unfavourable: long view distance for the bigger part of passengers
!
17 – 19 March 2008
23
location of lugguage storing
• much better split-up of luggage storing,
• luggage
rack
near with
the passenger
entrance flow
nearly no
conflicts
• 2 large
racks in
the middle
of the saloon
luggage
nearby
the
passenger,
• 2 large racks in the middle of the saloonbetter feeling of safety
unfavourable:
passenger
• Hight risk
of theft conflicts
• Nowith
visual
contact flow
unfavourable:fewer
long view
distance
for the bigger
part of passengers
conflicts
with passenger
flow
!
17 – 19 March 2008
24
location of lugguage storing
• even better: aditional more face to face seat groups
• much better split-up of luggage storing,
• luggage rack near the entrance
nearly
noinconflicts
with
passenger
flow
•
2
large
racks
the
middle
of
the
saloon
•• much
racks
in
quarter
points
of the
saloon
2 largebetter:
racks 4inmedium
the middle
of
thethe
saloon
luggage
nearby
the
passenger,
better
feeling
of
safety
unfavourable:
passenger
• Hight risk
of theft conflicts
• Nowith
visual
contact flow
unfavourable:fewer
long view
distance
for the bigger
part of passengers
conflicts
with passenger
flow
• much better visual contact
!
17 – 19 March 2008
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