Overview of Installing the PMAPS WebPro Viewer

Overview of Installing the PMAPS WebPro Viewer on Your Workstation
The PMAPS® WebPro Viewer is a one-time software installation for your PC allowing
full functionality of the software. The only users not required to install this Viewer are
those with ‘Preview Only’ roles.
Once installed this Viewer toolbar floats on your screen allowing communication
between your local Office applications and PMAPS WebPro.
Workstation Requirement Checklist
Make sure your workstation meets the following specifications.
Windows XP/Vista/Windows 7 (All Windows Service Packs and Security
Patches to Date using Windows Update)
.NET 2.0 Framework Redistributable (.NET 2.0 SP 1 – Should be installed with
Windows update)
Administrative rights for the initial installation of the WebPro Viewer
Internet Explorer 7 or 8
Internet Access
MS Office 2003, 2007 or 2010
All updates to Office using Microsoft Update
Latest Version of Adobe Reader (version 8.0 or higher)
Proxy settings: If you use a proxy to access the Internet please make sure you
have this information available.
Disclaimer
Make sure you have Administrative rights to your computer or
your IT department has already installed this WebPro Viewer for you.
PMAPS WebPro® Viewer Installation Guide and Checklist
Rev: 11/22/2010
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Installing the PMAPS® WebPro Viewer for the First Time
(See section on reinstalling or updating to a new Viewer later in this document)
1. Click the PMAPS® WebPro link given to you by your Administrator.
2. Click the “Read this install” guide link under “First time here?”.
3. Install the PMAPS® Viewer: Click the link for the appropriate version of Word
you are running on your computer and click ‘Save’ and save the file to your
desktop.
4. Close all running applications, including Internet Explorer.
5. Run the PMAPS WebPro Viewer from your desktop.
PMAPS WebPro® Viewer Installation Guide and Checklist
Rev: 11/22/2010
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Updating or Reinstalling the PMAPS® WebPro Viewer
If you already have an existing Viewer installed on your workstation, follow these steps
to update to the new Viewer.
1. Follow the steps above for Installing the PMAPS® Viewer for the First Time
but on Step 3, when prompted to Run or Save the file, select Save and save the
file to your desktop.
2. Close all Internet Explorer instances.
3. Uninstall the current Viewer through Windows Add/Remove programs.
4. Install the new Viewer by running the downloaded file from your desktop.
Troubleshooting after Updating or Reinstalling PMAPS® WebPro Viewer
If you receive the following error message when launching the Viewer in your PMAPS®
WebPro application follow these recommended steps to fix this issue:
1.
2.
3.
4.
5.
6.
Close all programs.
Uninstall the Viewer from Add/Remove Programs.
Go to the Windows Start menu->Run and type in regedit and hit “OK”.
Click on the top most level “My Computer”.
Click the ‘Edit’ menu then ‘Find’ and type in browserlink .
If there are any occurrences delete the right side entry.
7. After you delete the browserlink, click the ‘Edit’ menu again and ‘Find Next’.
8. Continue deleting any values that have BrowserLink until you have removed
them all.
9. Make sure all programs are closed and reinstall the Viewer.
PMAPS WebPro® Viewer Installation Guide and Checklist
Rev: 11/22/2010
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Starting the Viewer
PMAPS WebPro will automatically launch the Viewer when needed in the application
however for the first time running WebPro please follow these instructions.
1. Launch the Viewer from your Windows Start ->Programs->PMAPS Viewer
menu. The Viewer will appear on the top center of your computer screen.
2. Right mouse click on the Viewer PMAPS icon to see the three options.
a. Visibility – Each user can change the Visibility of how the Viewer shows
on their screen
b. Settings – This Settings menu allows customization for many Proxy
configurations.
The initial settings should be fine to run PMAPS WebPro on most
computers. PMAPS is by default Proxy aware and only if you receive
error messages do you need to configure this screen. (See below for
troubleshooting tips).
c. About – Provides version information about the Viewer .
PMAPS WebPro® Viewer Installation Guide and Checklist
Rev: 11/22/2010
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Troubleshooting
If you receive the following error when launching the Viewer:
Check the top of your IE screen for a yellow horizontal bar. If that appears, click the
‘Cancel’ button in the dialog box then click the yellow bar and select “Install ActiveX
Control”.
If you receive a message that the Viewer needs to be launched from the website, please
close the Viewer, open the WebPro site, login and allow WebPro to automatically open
the Viewer when it is needed. This should only appear once as WebPro will then update
the necessary registry on your computer.
Viewer Issue: This impacts only those users who run PMAPS WebPro with HP Quality
Center software. Both applications register a control called: “dsoframer.ocx”. WebPro
uses the most recent version: 1.3.1323.0 May 8 2007 while HP uses version: 9.2.0.5155
Jan 15 2009. While the date is later on the HP version it is due to a change to the control
and not following the Microsoft recommendation for control changes: Reference:
http://msdn.microsoft.com/en-us/library/ms811700.aspx. There are workarounds using
.bat files to register each when needed. Please let us know if you need assistance or run
into issues if you have HP Quality Center on your PC.
PMAPS WebPro® Viewer Installation Guide and Checklist
Rev: 11/22/2010
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Troubleshooting Proxy Settings
If you receive errors when using the Viewer which are specific to your proxy settings
please follow these steps for resolution. (You may need to contact your IT for some of
these values however you do not need Administrative rights to make these changes).
1. Launch the PMAPS WebPro Viewer from your Windows Start->Programs menu
2. Right mouse click the PMAPS icon and select Settings
3. Start by typing ‘IE’ in the Proxy field which will try to use your local IE proxy
detection settings and clicking Save. Try to repeat the command that caused the
error. If that does not work go to the next step.
4. Type in your hard coded proxy in the Proxy field. The format should be:
http://proxyname.com:portnumber. Try to repeat the command that caused the
error.
If the error reported is an authentication or credentialing error change the Proxy Default
Credentials field to “True”.
Preliminary Steps for Generic Office Troubleshooting:
1. Uninstall the PMAPS WebPro Viewer
2. Run a repair on Office
Office 2003: http://support.microsoft.com/kb/821593
Office 2007: http://support.microsoft.com/kb/924611
3. Run a repair on .NET
4. Reboot the machine
5. Reinstall the PMAPS Viewer following the steps “Updating or Reinstalling the
PMAPS WebPro Viewer”
PMAPS WebPro® Viewer Installation Guide and Checklist
Rev: 11/22/2010
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Login
Log in to the PMAPS® WebPro using the user name and password provided to you by
your administrator.
Clicking the “Remember Me” button during each IE session will keep you logged in and
is recommended.
PMAPS WebPro® Viewer Installation Guide and Checklist
Rev: 11/22/2010
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