Brightleaf Solutions Helps BT Automate Contract Abstraction and

Customer Success Story
Brightleaf Solutions Helps BT Automate Contract
Abstraction and Obligation Management
BT is a world leader in communications services and
solutions, serving multi-national companies in more than
170 countries. Managing contract obligations is critical to
BT’s business model and, as Paul Branch, Head of Major
Contract Management for BT Global Services explains,
they had several hurdles.
Automated Contract Abstraction
Brightleaf’s abstraction software automates the entire process of extracting important information from
BT’s contracts. Their semantic intelligence engine uses
computer-based natural language analysis technology
“If you can manage and mitigate risks in your contracts, that’s the most important
thing you can do to drive predictability into the P&L.”
- Paul Branch, Head of Major Contract Management
“Having a mechanism that enables us to manage our
obligations efficiently is a vital part of our business
model,” according to Branch.
“We were working with a legal process outsource (LPO)
firm for obligation abstraction and they assembled a
team of people to conduct the abstractions. As a result,
there were a significant number of inconsistencies and
to ‘crawl’ through BT’s contracts and create an index of
all the key terms, provisions, and obligations. The result
is a structured database with all the contract metadata,
which is then fed into BT’s contract management system
to track obligations and manage risk.
“Brightleaf gives us much more consistency and greater
repeatability in our extraction process,” says Branch.
“The Brightleaf service eliminates the need to deploy teams of lawyers to get the
information we need for obligation and risk management.”
- Paul Branch, Head of Major Contract Management
errors in the data, as well as integration issues with the
abstraction. This took a lot of time for our legal people to
review, correct, and manage.”
“We needed to solve our abstraction problem, and that’s
when we turned to Brightleaf,” explains Branch.
© 2016 Brightleaf Solutions. All rights reserved.
“Before Brightleaf, our LPO required a time-consuming,
semi-manual effort to perform an abstraction. Because
the abstractions are now more automated, they’re not
only fast and accurate, but they require a much lower
skill set on our end. With Brightleaf, we don’t have to
Customer Success Story
use as many legal resources for error checking and data
manipulation than we did previously.”
Laser Focus on Customer Commitments
BT’s global client contracts include a large number of
commitments that the customer made to BT, and that
BT made to the customer. It is mission-critical to the
company to keep a very close eye on all these obligations.
BT’s management of major contracts is focused on three
components that enable P&L predictability, according to
Branch. “First, driving incremental and profitable revenue
into existing contracts; next, reducing costs and serving
the customer more efficiently; and last, but not least
important, is the identification, management and mitigation of risk. And this is where we count on Brightleaf
Solutions as the first step in that process.”
“With Brightleaf, we don’t have to use legal resources for error checking and data
manipulation like we did previously.”
- Paul Branch, Head of Major Contract Management
“BT is focused on meeting customer commitments,”
explains Branch, “and we do that through a laser-like
focus on obligations that we’ve mutually agreed upon
within our contracts. Tracking, assigning, and overseeing
those obligations are at the very heart of what we do.”
“The benefits of working with Brightleaf are significant,”
says Branch. “We are definitely seeing a cost savings,
and they helped us drive accuracy into our abstraction
process. Their ability to meet our changing requirements
has been handled exceptionally well and we are very
satisfied. We are looking at additional opportunities to
apply Natural Language Processing solutions in our
business.”
Put Brightleaf Solutions’ Automated Contract Abstraction to Work For You
Contact Brightleaf Solutions today for more information, a demonstration, or to discuss a test abstraction project.
Contact:
Daniel Berdichevsky
Phone: (888) 489-1800 x627
Email: dberdichevsky@brightleaf.com
Brightleaf Solutions
1600 Beacon Street, Suite 211
Brookline, MA 02446
Visit us at www.brightleaf.com
© 2016 Brightleaf Solutions. All rights reserved.