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Cover_Sport Insight cover 6 QX 1 01/06/2012 14:35 Page 1 Sports SERVING THE SPORTS TRADE IN THE UK AND ROI Insight www.sports-insight.co.uk £3.50 JUNE 2012 THE OFFICIAL PUBLICATION OF THE FEDERATION OF SPORTS AND PLAY ASSOCIATIONS HIGH STREET EXCLUSIVE predator lethal zones DRIVE How specialist sports outlets are holding their own CROWD FUNDING Getting online access to private investors DRIBBLE PASS FIRST TOUCH SEE PAGE 34 INSIDE THIS ISSUE COMPETING WITH THE BIG BOYS SWEET SPOT BEHAVIOURAL PRICING Entering a new era in the social media age IN SEASON Focus on swimming, running and netball Athletes can enjoy the comfort and quality of a professional brand with Dare 2b. Dare 2b Teamwear is a specially selected high performance outdoor range that comes unbranded to allow teams and clubs to put their own name on it. Now available from Ralawise OUR GEAR. THEIR BRAND. IT’S A WINNING TEAM. SPORTS APPAREL THE FUTURE OF DISTRIBUTION! Over 80 industry leading brands Ordering up until 8.30pm Next-day delivery Order from as little as 1 item Over 5 million items in stock www.ralawise.com tel: +44 (0)1244 838388 | email: business.support@ralawise.com web: www.ralawise.com Mitre / Prostar ad_Layout 1 31/05/2012 10:22 Page 1 Introducing the Prostar Kit Visualiser With expertise in all areas of the game, Prostar offer the ultimate one stop shop for all your kit needs, with a breadth of range that ensures quality, availability and durability no matter what your budget. Visit www.prostar.co.uk/kitvisualiser to try out Prostar’s brand new Kit Visualiser, which at the click of a button, lets you • Design and customise your team or training wear from our extensive range from more than a 100 style and colour options • Share your selections with your team • Request up to 7 quotes from your local retailers Or visit www.prostar.co.uk to find your nearest retailer and take a look at our 2012/13 online catalogue Pain relief that works Give pain the cold shoulder Biofreeze is the Number 1 recommended topical pain reliever by hands-on healthcare professionals. Biofreeze products help manage discomfort by offering a variety of benefits that assist in therapy, pain relief, exercise, training and overall comfort. Free box of 100 sachets with all orders over £50 Attached Sample Call today on 08448 730 035 and quote BIO1 when ordering Offer ends 30th April 2012 Contents_Layout 1 01/06/2012 14:33 Page 2 IN THIS ISSUE CONTENTS 06.12 E-CATALOGUES ABC Certification ONLINE COMPETITIONS Sports Insight has a current ABC certified circulation of 5,496 (audit period July 1, 2010 June 30, 2011). The Audit Bureau of Circulations (ABC) is an independent audit watchdog that verifies magazines’ circulation figures, providing accurate and comparable data for advertisers. ABC Certification demonstrates a media owner’s integrity, in their willingness to be audited and to conform to industry standards. To view, download or print the latest trade e-catalogues visit www.sports-insight.co.uk. Easy to use, viewable on any device and saving the environment. Go to www.sports-insight.co.uk and check out the online competitions for your chance to win. WEEKLY E-NEWSLETTER SportsInsight working with Are you missing out on the latest industry news? Then subscribe to the only FREE weekly e-newsletter for the sports trade and keep your finger on the pulse. To subscribe simply go to WWW.SPORTS-INSIGHT.CO.UK TWITTER Follow us @SportsInsightUK to keep up to date with breaking news and special Sports Insight offers. COVER STORIES 30 COMPETING WITH THE BIG BOYS How specialist sports outlets are holding their own 44 CROWD FUNDING Getting online access to private investors 62 BEHAVIOURAL PRICING Entering a new era in the social media age REGULARS 10 NEWS IN SEASON 48 RUNNING 52 SWIMMING 56 NETBALL FEATURES Latest headlines, key dates and events 8 CAPITAL GAINS 16 KIT STOP Essential stock for your shop There’s a lot at stake for both athletes and sports brands, as retailers look forward to an Olympic sales boost, says The NPD Group 22 FOCUS ON 36 BALANCING ACT 5-Hour ENERGY 25 FSPA FOCUS Toby Southgate, The Brand Union’s UK and Ireland CEO, examines the complexities of effective sports sponsorship The latest news from the Federation of Sports and Play Associations 40 MY SPORTING LIFE 27 TALKING SHOP David Wallace, UK and Ireland country manager for Dobotex International TM James Clark, general manager and buyer at A Sporting Life 29 MOVERS & SHAKERS Padraic McKeever, managing director of theGAAstore.com 66 UNDER THE COUNTER A sideways look at the world of independent retailing Editor: Jeff James. Tel: 01273 748675 Group Editor: Ted Rowe Email: siedit@partridgeltd.co.uk Publisher: Matthew Tudor Assistant Editors: Catherine Eade and Louise Ramsay Art Director: Jim Philp Advertising Manager: Keith Marshall Tel: 01206 508601 All contents © Maze Media Limited. The views expressed in this magazine are not necessarily those of the publisher. Every effort is made to ensure the veracity and integrity of the companies, persons, products and services mentioned in this publication and details given are believed to be accurate at the time of going to press. However, no responsibility or liability whatsoever can be accepted for any consequence or repercussion of responding to any information or advice given or inferred. No part of this publication may be copied, broadcast, interpreted, or stored, in any form, for any purpose, without the written permission of the publisher. Tel: 01206 505947 Email: jim@aceville.co.uk Email: keith@sports-insight.co.uk Designer: Chris Ashworth Fax: 01206 500243. Advertisement Art Director: Clare Brasier Advertising Sales Reproduction: Ace Pre-Press. Tel: 01206 797541 21-23 Phoenix Court, Hawkins Rd, Accounts: Philip Bale. Tel: 01206 505907 Colchester, Essex CO2 8JY Published by Maze Media Limited, 21-23 Phoenix Court, ABC certified circulation: 5,496 (audit period July 1, 2010 to June 30, 2011) Group Advertising Manager: Sam Reubin Hawkins Rd, Colchester, Essex CO2 8JY UK/ROW SUBSCRIPTION: £25/£42.50 for one year (10 issues) 06 Follow us @SportsInsightUK Harrows ad_Layout 1 30/05/2012 14:39 Page 1 London 2012 NPD_SI Template 01/06/2012 14:57 Page 1 L A T I P A C GAINS There’s a lot at stake for both athletes and sports brands as retailers look forward to an Olympic sales boost, says The NPD Group As we fast approach London 2012, both organisers and athletes alike are making their final preparations for what’s being billed as ‘The greatest show on earth’. Will Usain Bolt, resplendent in his golden Puma spikes, smash his own 100m and 200m records? Will Team GB be able to perform better on home soil than in Beijing four years ago? Between July 27 and August 12 the Games are forecast to attract four billion TV viewers from across the globe, which represents a unique opportunity for Olympic partners such as adidas to benefit from unprecedented brand exposure. Hosting this global sporting event will also generate local benefits in the sports industry and could change the shape of the market in the UK. ADIDAS VS NIKE adidas holds exclusive rights for both official licensed products and, for the first time, nonbranded products as well. It will sell products featuring the London 2012 logo, its own brand and products featuring the London 2012 brand only. London 2012 branded apparel will open up non-traditional channels such as supermarkets, tourist shops and airport shops. adidas’ main goal during the Beijing Olympics was to position the brand front of 08 Follow us @SportsInsightUK mind among Chinese consumers and become one of the key players in the sports industry in that country. Expectations are different this time, as adidas wants to use London 2012 as a lever to overtake Nike and become market leader in the sports sector by 2015. This represents a major challenge, as Nike has been a long established leader in the sports market in the UK, especially in the capital, where sports footwear and apparel sales account for around one sixth of total GB sales, according to NPD’s Online Consumer Panel data. RETAIL SECTOR London expects to welcome an additional 300,000 overseas and 500,000 domestic visitors during August, a large proportion of whom plan to go to major shopping locations such as Oxford Street in central London or Westfield Stratford City next to the Olympic Park. NPD_SI Template 01/06/2012 14:58 Page 2 LONDON 2012 “ ADIDAS WA NTS TO USE LONDON 20 12 AS A LEV ER TO OVERTAKE N I K E AND BECOME MA RKET LEAD ER IN THE SPORT S SECTOR BY 2015 London 2012 ” London 2012 The spending boost generated by London 2012 is expected to reach £1 billion. In addition, as Olympic excitement builds retailers believe the event could generate a feelgood factor among UK consumers, which could boost spending further. BUSY YEAR The NPD Group monitors the sales of sports footwear and apparel in many countries around the world. For more information contact The NPD Group sports team on 01932 355580. London 2012 The sports market in the UK had a good year in 2011, as sales of footwear and apparel grew by four per cent, according to NPD’s Online Consumer Panel. 2012 will be a significant year, with strong sales expected as a result of London 2012 and, if the England football team perform well, the Euro 2012 tournament in Poland and Ukraine. www.sports-insight.co.uk 09 News_News 1QX (lewis) 01/06/2012 14:50 Page 1 WHAT’S NEWS Dates STAG ALL IRELAND BUYING SHOW 2012 OCTOBER 21-22 Tullamore Court Hotel Tullamore, Co Offaly STAG BUYING SHOW 2012 NOVEMBER 18-19 Four Pillars Hotel Cotswold Water Park ISPO MUNICH FEBRUARY 3-6, 2013 New Munich Trade Fair ISPO BEIJING FEBRUARY 27-MARCH 2 China National Convention Center ALL THE VERY LATEST IN THE SPORTS INDUSTRY... Send your news stories to the Sports Insight news desk at siedit@partridgeltd.co.uk or call 01273 748675 PENTLAND BRANDS RATED ONE OF THE UK’S BEST WORKPLACES Pentland Brands has been recognised as one of the UK’s Best Workplaces 2012 (Category: Large) by Great Place to Work, the global research and management consultancy that creates the annual Best Workplaces list. The international brand management group, which owns a number of sports, outdoor and fashion brands including Speedo, Ellesse, Berghaus, Mitre and Red or Dead, is the only fashion and outdoor business to make this year’s list and, at number 16, is ranked higher than any other sports brand (Nike UK was placed 20th). “One of our ambitions, as a UK-owned family business, is to be a leading employer,” says Andy Rubin, chief executive of Pentland Brands. “We’ve created a workplace that gives people the opportunity to shine within a culture which encourages collaboration, creativity and development. A culture founded upon our belief in always learning, passion, courage and creativity. “A top 20 position is a great achievement and it’s something we’ll be celebrating with all our teams.” Tom O’Byrne, chief executive of the Great Place to Work Institute UK, adds: “Pentland Brands has made a strong showing for its first year participating in the programme. It does a great job of putting its employees first and I’ve been particularly impressed with the way the company culture and lifestyle shows through, generating real internal pride and enthusiasm for its brands and business. “The family company treats its staff to the very best in popular wellness facilities and perks, which are an excellent fit for the organisation’s culture. Employees cite them as contributing to an enthusiastic, fun and inclusive environment, as well as encouraging a healthy work/life balance. Perhaps more importantly, staff genuinely appreciate the business’ family approach and trust their senior leadership. “Pentland’s well-tailored, active culture drives their enviable position as a growing, outstanding employer brand in the industry.” RUGBY STAR GOES DIGITAL WITH NEW SPORTS INJURY STORE Irish International rugby player Roger Wilson has teamed up with a specialist sports injury retailer to offer physios and sports enthusiasts an online one-stop shop for sports injury and rehabilitation gear. Wilson, currently a number eight forward with Northampton Saints, says: “I have been lucky enough to play professional sport for over 10 years now and have had a few knocks. “I’ve learned a thing or two about rehabilitation and the great work physios do piecing us professionals back together, so I thought it would be a great idea to offer them a one-stop shop where they can purchase all the equipment they need with just a few clicks and also to provide the growing number of sports enthusiasts with a convenient online resource for specialist gear.” Allan Withers, managing director of First Response Supplies, who is collaborating with Wilson, adds: “More and more people are turning to sports such as running and we hope to provide these people with a convenient, affordable online shopping destination for products that they might need from time to time. “Roger’s knowledge of sports injuries and rehabilitation, coupled with my emergency care experience, means we are well placed to source high quality products. They have been hand-picked to ensure they are the best available and we will continue to grow the range to respond to the needs of our customers.” 10 Follow us @SportsInsightUK News_News 1QX (lewis) 01/06/2012 14:50 Page 2 “Can’t wait for John Terry to lift the Ashes next year.” Tweet from Michael Vaughan after the Chelsea captain lifted the European Cup in full kit, despite playing no part in the final STAG ANNOUNCES POSITIVE Q1 FIGURES The STAG Buying Group has enjoyed a good start to 2012, reporting above budget results for the period February-April. Joint managing director Ricky Chandler says: “We are delighted with our first quarter results, as we are a direct reflection of what our members are achieving at present. There seems to be an air of optimism from our members and the level of daily orders are extremely good from our specialist businesses. Suppliers are reporting an increase in their forward order books for this year, so we are looking forward to a very positive 2012.” Helly Hansen, Polar and Optimum, which all joined STAG in the last six months, are reporting good sales and distribution increases. “Our members have been very pleased that these specialist brands have joined STAG and offer preferential terms on functional and innovative product ranges that are key to independent specialist retailers,” says Chandler. “We are very much looking forward to our continued growth with the brands during 2012 and beyond after such a positive start to our relationship.” Stand space is going fast for the STAG Buying Shows that are taking place this year. Key suppliers such as Asics, Canterbury, Reydon, Puma, Hi-Tec and Mizuno have all either rebooked the same exhibition space or an increased size compared to 2011, proving the shows continue to deliver exceptional value for money. New supplier Optimum will be exhibiting for the first time and will be adding to the growing list of special offers that retailers can take advantage of during the two-day events. Retailer bookings have already topped 130 for STAG’s UK show. Show dates are: Republic of Ireland - October 21-22; UK - November 18-19. LI-NING LAUNCHES BADMINTON WEBSITE FOR UK Li-Ning has unveiled a new UK badminton website at www.li-ning-badminton.com. The company’s badminton products include high quality racquets, shuttles, grips, shoes, clothes, bags, strings and a wide range of other accessories, equipment and supplies. Li-Ning sponsors a number of high profile badminton players and teams around the world, including the Chinese national badminton team and Olympic gold medallist Lin Dan. Shaun Crampton of Li-Ning UK says: “Li-Ning Badminton UK is part of Reydon Sports plc. We are the exclusive United Kingdom and Ireland distributor of Li-Ning badminton products. “The company is committed to growing the Li-Ning brand and the sport of badminton in the United Kingdom and we hope that the launch of our new website is the first step to achieving these goals.” Sports shorts … Independent Retailer Month UK kicks off in July. Highlighting the important role smaller, local, independent retailers play in the communities they serve, the local economy they contribute to and the retail sector as a whole, you can find out more at www.independentretailermonth.co.uk…Nike was the only sports brand to appear in Millward Brown’s BrandZ top 100 ranking for 2012. The company was placed 44th with a brand value of $16.2 billion - a 17 per cent increase on 2011. The top five companies were Apple, IBM, Google, McDonald’s and Microsoft…Nova International, the mass participation sports events company and organiser of the Bupa Great North Run, has extended its contract with BBC Sport for the broadcaster to cover the key events in the Bupa Great Run series until 2018. The five-year extension to the current contract includes live broadcasting rights to the Bupa Great North Run, the Bupa Great Manchester Run and the Bupa Great Edinburgh Cross-Country. The contract also includes live coverage of the Great CityGames street athletics competitions staged in Newcastle and Manchester…the STAG Buying Group has renewed its relationship with outdoor brand Merrell by introducing its Barefoot range to members. Merrell says the collection has become an increasingly popular choice for both barefoot runners and general sports enthusiasts, as well as being widely worn as day to day casual shoes…Tanni GreyThompson, Britain’s greatest Paralympian, has teamed up with Sport England to launch an £8 million fund to get more disabled people playing sport. The fund - called Inclusive Sport - will help tackle the opportunity gap that means just one in six disabled adults plays sport regularly, compared to one in three non-disabled adults. Currently 17.6 per cent of disabled people play sport at least once a week, up from 15.1 per cent in 2005/6 when the Olympic bid was won. There are a number of challenges facing disabled people wanting to take part in sport, including a lack of specialist equipment, transport issues and poor information about the opportunities available…London 2012 has resulted in an increase in new members for London social sports club Go Mammoth. The club, which runs leagues at over 20 venues across the capital, has already formed 10 new leagues this year to cope with a 165 per cent increase in new members compared to the same period last year. At least another 20 more leagues are expected to be formed before the end of the year…The first 12 Portas Pilot Towns have been selected, with each sharing £1.2 million plus a tailored package of support. The towns are: Bedford, Croydon, Dartford, Great Bedminster, Nelson, Stockton on Tees, Stockport, Wolverhampton, Margate, Market Rasen, Newbiggin by the Sea and Liskeard…More than 80,000 young people have been inspired to do sport in their own time in the first nine months of Sport England’s Sportivate Olympic and Paralympic legacy initiative. Figures show that almost 50,000 14 to 25-year-olds have got involved in sport in the past three months alone as the excitement around London 2012 takes hold. All of the teenagers and young adults have received six to eight weeks of coaching in a sport of their choice, missing no more than one session. National Lottery-funded Sportivate aims to give young people who currently aren’t playing sport in their own time the chance to find a sport they enjoy. The young people are then helped to find a club or venue where they can keep taking part… www.sports-insight.co.uk 11 News_News 1QX (lewis) 01/06/2012 14:51 Page 3 WHAT’S NEWS ALL THE VERY LATEST IN THE SPORTS INDUSTRY... Send your news stories to the Sports Insight news desk at siedit@partridgeltd.co.uk or call 01273 748675 INOV-8 ATTRACTS PRIVATE EQUITY INVESTMENT Performance sportswear brand inov-8 has received a significant cash injection from ISIS Equity Partners. Selling to customers in 58 countries across the globe, the brand’s major markets include the US, UK and Europe. The investment by ISIS, a private equity investor, will support the business with continued expansion into new markets and further develop its track record of ground breaking new product development. In addition, Mark Advani and Adam Holloway from ISIS will join the inov-8 board. Both Advani and Holloway, a 2010 English fell running team gold medal winner, previously held board seats at cycling e-tailer Wiggle, which was sold in December 2011 in a deal worth £180 million. Says inov-8 founder Wayne Edy: “The management team and I are delighted to welcome our ISIS partners to the board. Their expertise in working with dynamic, rapidly growing young businesses will be invaluable to the management team as we scale up our operations to meet growing international consumer demand. “Finding an investment partner that understands the opportunities and potential created by new technology and innovative thinking in all areas of the business was crucial to accelerating our growth plans.” SONDICO MAKES RETURN AS NEW LICENSEE CONFIRMED Iconic football brand Sondico has announced its return to the specialist goalkeeping market following the naming of Manchesterbased DBX Sports as the brand’s new licensee for the UK and Europe. The relaunch of Sondico, whose gloves have been worn by the likes of Peter Shilton, Ray Clemence and Brad Friedel, will see DBX Sports incorporate cutting edge latex technologies in the new product range. A team made up of latex scientists, glove experts and professional goalkeepers have combined to painstakingly hone the new designs. David Baxter, product and marketing director for DBX Sports, says: “This is an extremely exciting period for Sondico and DBX Sports. Sondico has unrivalled pedigree when it comes to goalkeeping product and we firmly believe we can build on that to re-establish the brand as one that strives to be at the forefront of new technology. “With the innovation we’ve added to the latest product range, we’re confident that we’ve done just that.” Sponsorship …Crewroom has crowned its best ever year by winning the contract to supply The Royal Parks Foundation ‘Ultra’. The high performance technical sports outfitter has been named the Official Shirt Supplier to the new race, which will make its debut in October 2012. Around 700 runners are expected to take part in the inaugural event, to be run over 50kms and across a course that will offer runners the chance to enjoy some of London’s most spectacular landmarks, including Buckingham Palace, the Houses of Parliament and five of the eight Royal Parks…Lonsdale is to sponsor Maloney Promotions’ fight nights on Sky Sports. Maloney Promotions’ stable of talent includes British and Commonwealth heavyweight champion David Price. News 12 Follow us @SportsInsightUK News_News 1QX (lewis) 01/06/2012 14:51 Page 4 “We’re embarrassed and disappointed.” Manchester GreatCity Games organiser David Hart apologises after only nine hurdles were used in the 100m race, denying Team GB heptathlete Jessica Ennis a personal best WOMEN DESERT GYM FOR GREAT OUTDOORS An al fresco workout can be delightful, according to new research that reveals there’s been a 52 per cent increase in women exercising outdoors since 2007. 48 per cent of women are exercising outside three times a week, while 60 per cent cite expensive fees as the reason they’re not going to the gym. However, the study, conducted by sports bra brand Shock Absorber, reveals the benefits of the great outdoors are more than financial - 34 per cent of women felt they achieved a better workout because they were inspired by the surroundings and 50 per cent love the fresh air. According to Dr Jo Barton, leading researcher in green exercise at the University of Essex, 88 per cent of people experience an improvement in mood after exercising outdoors, compared to 45 per cent of people whose mood worsened after exercising indoors. The study showed running (48 per cent) and cycling (26 per cent) were the most popular outdoor activities, but newer fitness trends such as buggy fit and British military fitness are helping to drive the uptake of green exercise, with eight per cent taking part in each. Shock Absorber has launched its ‘#Get Out There’ campaign to promote the benefits of exercising outdoors and encourage women to share their inspirational places to train on a special Facebook page. Shock Absorber’s Kirsty Kothakota says: “Many women have their favourite exercise location, which gives their workout that extra boost. The aim of our #Get Out There campaign is to provide a nationwide picture of inspirational and accessible green exercise places.” Competing boxers will have the opportunity to wear Lonsdale’s latest range of contest gloves and apparel. The series will also be supported with ring promotions, social media and online linkups…sponsorship of Manchester City FC will move from Umbro to Nike from the start of the 2013/14 season. Umbro’s sponsorship of the club, which started in June 2009, will continue to the end of the 2012/13 season, after which all kit, training wear and related products will be designed, manufactured and distributed by Nike until 2019…Precision Goalkeeping has added Watford’s Scott Loach to its roster of Championship goalkeepers. Loach, who has made over 150 appearances for Watford and represented England Under 21s, will wear the brand new Precision Goalkeeping contact foam gloves with roll finger… www.sports-insight.co.uk 13 News_News 1QX (lewis) 01/06/2012 16:30 Page 5 WHAT’S NEWS ALL THE VERY LATEST IN THE SPORTS INDUSTRY... Send your news stories to the Sports Insight news desk at siedit@partridgeltd.co.uk or call 01273 748675 YOUTH SPORT DIRECT OPENS ITS DOORS TO SUPPORT BUSINESSES WITH COMMERCIAL GAIN IN THE RUN UP TO LONDON 2012 Charitable trading company Youth Sport Direct is proactively working with businesses to support their position and growth across the youth sport and education sector. Experts in the production and development of industry leading sport and educational resources and products, Youth Sport Direct works closely with specialists from the industry as well as Youth Sport Trust to ensure any development is synonymous and complementary to the needs of PE, sport and education, leading to successful sales penetration and therefore growth. Youth Sport Direct is an experienced and talented team who work with businesses to create opportunities to heighten the profile of existing products, develop innovative and exciting new products, as well as provide developmental expertise to help their organisation be best positioned across targeted sectors. Jo Simpson, managing director of Youth Sport Direct, said: “Youth Sport Direct are leaders in developing and identifying opportunities to further enhance the PE and sport experience. By working collaboratively with select organisations who share our passion for sport and physical activity, we develop, inspire and produce innovative products and/or resources that help make the experience better for the young people we focus on.” As a charitable organisation, all Youth Sport Direct profits are reinvested into youth sport programmes. The leading ecommerce site that is owned and managed by Youth Sport Direct is seen as an attractive and effective route to market for a variety of businesses wanting to interact and sell products and services directly into the heart of the youth markets. Youth Sport Direct offers a cost effective solution with proven, long term financial gain. For more information visit www.youthsportdirect.org. 14 Follow us @SportsInsightUK M-COMMERCE QUADRUPLES IN TWO YEARS Sixty-four per cent of smartphone owners are using their mobile devices to shop online, a figure that has quadrupled since June 2010, according to the latest survey from eDigitalResearch and ecommerce consultant Portaltech Reply. The study also found that 84 per cent of smartphone owners have used their devices to browse websites - 33 per cent doing so on a daily basis - while 77 per cent are using their smartphones to research products. “These results confirm that m-commerce has fundamentally revolutionised the way in which we shop and browse,” says Derek Eccleston, head of research at eDigitalResearch. “The growth of mobile is completely unprecedented and the rate of change that we’ve tracked over the past two years is alarming. “Back in June 2010 we predicted that smartphones were likely to play an increasingly significant part in consumers’ busy lifestyles, and while in 2011 we found that great strides had been made towards this, this latest set of results demonstrate that this trend is now irreversible. It is therefore essential that all retailers and brands make their mobile channels as accessible as possible to maximise the potential that m-commerce has to offer.” The results also show that the growth in mobile shopping shows no signs of slowing down, with 44 per cent of smartphone owners surveyed saying they would use their devices to browse more in the future and 31 per cent claiming they would then go on to make a purchase. Shopping through an online mobile site has remained more popular than shopping on a mobile app, although it has to be taken into consideration that transactional retail apps are still a key future development for some retailers. Results also found that security, clear navigational links and quick browsing remain key features for mobile shoppers, who rated functionality and usability higher than branding and design. Transfer …Aqua Sphere has appointed three new sales agents. Joining the brand are Rob Lowe (NW and Midlands), who has significant retail experience as manager and buyer for Kick Off Sport in Matlock; Raymond Harris (Scotland), who has 24 years’ sports trade experience, including responsibility for a stable of key brands; and Martin Branfoot (East Anglia and North London), who brings 28 years’ sports sales experience to the team, including five years of management responsibility with Zoot Sports…Reydon Sports has made two internal appointments to the company’s board of directors. David Sanderson and David James have been appointed as brands and marketing director and sales director respectively…INTERSPORT UK has appointed Sophie Orr as a visual merchandiser. Orr has valuable retail experience in the fashion sector, having worked for Zara and Ted Baker. Her role is to provide INTERSPORT members with visual merchandising presentation assistance at store level and coordinate the activation of brand campaigns across the group… Market News_News 1QX (lewis) 01/06/2012 15:26 Page 6 “If we win a game, we’ll be favourites. If we lose a game, we’ll be a waste of space.” Phil Jagielka gives his opinion on how England will be treated during Euro 2012 CONSUMERS WILLING TO PAY MORE FOR TOP CUSTOMER SERVICE Eighty-one per cent of UK consumers believe that small independently or locally owned businesses provide the best customer service - and they’re willing to pay more for the experience. Sixty-six per cent of respondents to the American Express Global Customer Service Barometer said they would be willing to spend up to 20 per cent more for products and services provided by a company that offers first class customer service. “When customers know that a company is listening to them and addressing their needs quickly and responsively they will not only spend more they will spread the word to others as well,” says Simon Chrisp, head of customer service at American Express. “Great customer service is great business and a competitive advantage when done right. In the UK, more than one in five people have said they would refuse to do business with a company that provides poor service. Only consumers in Australia and Japan are seen to be more discerning.” ASICS GROWS INTERSPORT EXCLUSIVE TENNIS CAMPAIGNS 2012 INTERSPORT started 2012 with a great tennis campaign from Wilson with an exclusive on the Steam 100 racket, promoted in-store with a consumer promotion. This leads us into the tennis season with two further exclusive campaigns. The INTERSPORT exclusive brand TECNOPRO launched a new range of rackets and luggage offering fantastic products at exceptional prices. One of the real standouts from the collection was the new ‘Bash’ junior range of rackets. The range is available in five vibrant colours - green, blue, red, yellow and pink - and in four sizes with a great graphic. This will be supported in-store with specific POS material. Then in June with the lead up to Wimbledon INTERSPORT has three exclusive products from Babolat, with the Pulsion Team and NS Drive rackets and Drive 2 shoe being promoted with dedicated POS materials and an in-store consumer promotion. One lucky customer will win a signed Rafa Nadal ball. EUROPEAN BUSINESS ASICS Europe has continued its growth across the continent by delivering a net sales increase of 15.3 per cent for last year. Not surprisingly, its running category was a strong performer, with footwear sales growing 22 per cent and performance apparel 26 per cent. ASICS also reported double digit growth in tennis footwear, a triple digit increase in tennis apparel and a double digit rise in indoor footwear. All regions across Europe contributed to the revenue growth, while income from ASICS’ own retail outlets increased by more than 50 per cent. “In a challenging 2011, ASICS has performed well and delivered an outstanding 15 per cent rise in revenues,” says Alistair Cameron, CEO of ASICS Europe. “We saw growth in all true performance categories, with the launch of our natural running series - ASICS 33 - and accelerated growth in trail running playing an important role. “Our heavy investment in apparel is also paying off, where we moved up to the number four performance running clothing brand. With the establishment of a separate business unit for lifestyle under the Onitsuka Tiger label, this segment is forecast to contribute to our growth next year. “The consumer demand is driving high sell through for retailers and the ‘Made of Sport’ brand campaign, which is being advertised in all major markets, is contributing to this. The brand continues to be in great shape for 2012.” www.sports-insight.co.uk 15 Kit Stop_Kit Stop 01/06/2012 16:26 Page 1 PRODUCT ROUND-UP KIT STOP Essential stock for your shop OPTIMUM BOKKA RANGE Optimum’s BOKKA tops, headguards and rugby boots have proved to be one of the company’s best-selling product ranges ever. The fabulously varied and excitingly coloured Optimum logo has proved to be the choice for the player who refuses to blend into the background and who instead wears their BOKKA boots, tops and headguards with passion, enthusiasm and pride. BOKKA TRIBAL TOP Sizes: MINI/SB/LB /S/M/L/XL/XXL. RRP: Jnr £29.99. Snr £34.99. BOKKA EXTREME HEADGUARD Sizes: SB/LB/S/M/L. RRP: Jnr £29.99. Snr £34.99. BOKKA ECLIPSE RUGBY BOOT Sizes: 1-13. RRP: Jnr £24.99. Snr £34.99. For More details call Optimum on 01942 497707 or see your local area representative. BRABO NEW FORWARD ORDER SALES RECORD Brabo, regarded by many as the fastest growing hockey brand in Europe, has received orders for this coming season that are 20 per cent higher than previous years. The brand seems to be speaking for itself - a combination of quality product combined with designs that catch the eye of players is a formula that is breaking the trends of the trade. “We don’t want to grow too quickly,” says Sean Cayless, who manages Brabo in the UK. “There are several brands who have grown too quickly and are suffering the consequences of a rapid fall in sales once they are out of fashion.” For further information call Sean Cayless on 0116 2627280 or email sci-sport@btconnect.com. 16 Follow us @SportsInsightUK Kit Stop_Kit Stop 01/06/2012 14:40 Page 2 www.sportindustry.biz UHLSPORT’S EURO 2012 ‘WIR TUN WAS’. WE TAKE ACTION After the huge success of the Uhlsport World Cup ‘Wir tur was’ - ‘We take action’ campaign of 2010, the company has confirmed it will return for Euro 2012. The Ergonomic Supersoft Euro 2012 ‘We Take Action’ is one of three gloves that has been released for this special occasion and will be worn throughout the European championships by all of Uhlsport’s professional goalkeepers. The upper hand is created with 3D embossed latex on a classic normal cut with a distinctive SUPERSOFT latex red palm. RRP: £49.99. The Ergonomic Soft and Ergonomic Starter Soft are the two other gloves in the We take action range. They have an RRP of £24.99 and £14.99 respectively. For more information call 08448 849861 or email uksales@uhlsport.com. Follow Uhlsport on Twitter @UhlsportUK. Visit the company’s Facebook page at www.facebook.com/Uhlsport.UK. TRADERS WORK IN PARTNERSHIP WITH SURRIDGE SPORT TO GAIN NEW CUSTOMERS IN THE EDUCATION SECTOR Established and trading successfully since 1867, Surridge has long been recognised for its quality assurance and is therefore proud to boast a longstanding relationship and heritage with its customers and manufacturers across the globe. The Surridge made to order service means the company can cater for any sport and organisational requirement, and has proven its expertise in this area time and again by demonstrating a database of many satisfied, high profile clients. However, not all customers in the education sector require a made to order product and their needs can often be met within Surridge’s extensive stocked product range in the UK. A key factor in this success is the company’s partnership with its trade customers to secure university, college, academy and school accounts. The Surridge ethos remains to work closely with local distributors, where possible, to ensure that mutual benefit is achieved from the acquisition of these major contracts. Linking together, the sports retailer and Surridge are able to offer a first class package to the customer that can create a substantial margin for both parties and offer the end user an unparalleled level of service. A recent example of the success of such a three-way partnership is Winchester Sports and a three-year supplier contract to Winchester University Jonny Brason from Winchester University says: “We wanted a range of garments that had the right mix of quality and affordability. Of all the companies we met with, the Surridge kit was the right mix of the two. The kit has since been well received by all our teams and I look forward to seeing Team Winchester wearing the kit proudly. I would definitely recommend Surridge.” If your business plan is to target the education sector, contact Karen at Surridge Sport on 01282 418448 to discuss in more detail. www.sports-insight.co.uk 17 Kit Stop_Kit Stop 01/06/2012 14:41 Page 3 PRODUCT ROUND-UP TEAM COLOURS Team Colours is a custom sportswear manufacturer whose netball kit range now benefits from specialist sweat prevention technology. The new moisture wicking tri-mesh panels are designed to keep athletes dry during intense exercise and can be neatly embroidered into specific areas to prevent uncomfortable build-ups of sweat, while still allowing for healthy ventilation - perfect for playing outdoors in summer leagues. Team Colours encourages netball teams to customise their kits from the start - you can even design your own uniforms online. Custom clothing can be imprinted with unique logos and text, individualising kits from colour, right up to features such as built-in sweat prevention panels. For more information on this or any custom sportswear enquiry, call +44 (0)1920 876 240, email trade@team-colours.co.uk or visit www.team-colours.co.uk. 18 Follow us @SportsInsightUK Kit Stop_Kit Stop 01/06/2012 14:41 Page 4 www.sportindustry.biz HARROWS DARTS Harrows Darts is approaching the new season with a wealth of exciting products, which are illustrated in a stunning new catalogue supplement. The radical new line-up is guaranteed to get retailers tills ringing. Leading the way are Fire 90% tungstens, which are set to be the hottest new product on the darts market this year. Diva Dark 85% tungstens are a striking extension to the Diva concept, which was launched to universal acclaim in 2011. In addition, the fantastic new Pro Matchplay knife wire board joins a wealth of other industry leading products. For more information call 01992 300300, email sales@harrowsdarts.com or visit www.harrowsdarts.com. www.sports-insight.co.uk 19 Kit Stop_Kit Stop 01/06/2012 14:43 Page 5 PRODUCT ROUND-UP GLOVEGLU Ever since the development of goalkeeping gloves began, manufacturers have strived to find the right balance between grip and longevity - a latex that grips well doesn’t last as long as latex with poorer gripping qualities. gloveglu has solved the problem. After 14 months of product development and testing, gloveglu is finally available to the trade. Applied as a spray, gloveglu enhances the grip and performance of all goalkeeping gloves in all conditions. Used before or during the game, it is effective in wet or dry conditions and is suitable for any type of goalkeeping palm. Goalkeepers such as Jamie Langfield at Aberdeen, Boaz Myhill at Birmingham City and the West Ham and Crystal Palace goalkeeping academies are already using gloveglu - and the word is spreading fast among the goalkeeping community that gloveglu could be a game changer. Myhill comments: “gloveglu is ideal for making your older gloves last longer. Great in the wet - wasn’t expecting it to work so well in the rain.” Packed in dozens and with an RRP of £9.99, gloveglu is a must stock accessory for any retailer stocking goalkeeping products. For further information email sales@sportstrad.com. The Zinc Pro scooter range was born and engineered in Great Britain and is designed to take on the skate parks. The company’s scooters are tested to withstand one ton of weight on its deck and handlebars (models released after December 2011). MAYHEM Features and benefits of this scooter include: ● Handlebars with 360-degree movement. ● One piece Y-handlebars for extra rigidity and control. ● Chromium-molybdenum steel steering bar. ● Reinforced steel fork. ● Double stacked collar clamp. For more information email info@hy-pro.co.uk. 20 Follow us @SportsInsightUK ● 48cm x 11cm reinforced aluminium deck. ● Rubberised style bar grips. ● ABEC 5 chrome bearings. ● 100mm x 24mm high impact, high bounce aluminium core wheels with PU tyres. ● Maximum rider weight: 100kg. ● Quick stop brake. ● Grip strip for extra stick during the ‘sickest’ of tricks. Kit Stop_Kit Stop 01/06/2012 14:44 Page 6 www.sportindustry.biz SHOCK DOCTOR It’s highly recommend that the right mouthguard is used in all contact and collision sports in order to protect the teeth and oral facial area. Shock Doctor has grown from being the undisputed leader in mouthguard technology, to being the leading innovator in sports protection around the globe. All products are available in national sporting goods shops, and for online visit www.eninety.com. BEST OPTION: ULTRA STC BETTER OPTION: GEL MAX SPECIALITY: BRACES ● Absorbs shock using air technology. ● Gel-Fit liner for tight, comfortable fit. ● Shock Transfer Core stabilises and shields teeth. ● Air Cushion Shock Pads for more comfortable jaw compression. ● More performance enhancement may increase strength and athletic performance. ● Convertible tether for use with or without strap. ● Compact size for easier breathing and speaking. ● Comfort and protection in a variety of colours. ● Gel-Fit liner for tight, comfortable fit. ● Integrated lip guard protects both upper and lower lips. ● Exoskeletal shock frame provides impact protection for the teeth, jaw and brain. ● Triple layer design for maximum protection, fit and comfort. ● Convertible for use with or without strap. The Braces mouthguard. ● Insta-Fit adapts to changes in tooth position and protects from lacerations. ● 100 per cent medical grade silicone for ultimate comfort without boiling or fitting. ● Quick release helmet tether (strap model). MERCIAN PINK AND WHITE ZEBRA 303 “If you always do what you have always done, you will always get what you have always got.” Sports adage. Junior wooden sticks from 24" to 36" with a full painted finish and fibreglass reinforcement. RRP: £16 (24" to 32"). £20 (34"/ 35"/ 36"). Available to be delivered from early July 2012. Call or email the office to place your order. Tel: +44 (0)1483 75 76 77. Email: info@mercianhockey.com. Web: www.mercianhockey.com. “Sometimes you have to just do something different...” www.sports-insight.co.uk 21 Focus_SI Template 01/06/2012 16:38 Page 1 PRODUCT PROFILE FOCUSON 5-Hour ENERGY TM Rob McCormack, director of international business development, talks us through the offering. HOW IS IT MARKETED? We’ve found that when people try 5-Hour ENERGY it works, and they believe in the product. We use a variety of channels to reach customers, including television, sampling and online campaigns, but in the end it’s the product that sells itself. The brand has also sponsored a variety of athletes, including professional cycling teams and professional golfers. We’ve taken a larger stance in social media and worked to localise each market in which 5-Hour ENERGY is available. See it all on our website at www.5hourenergy.com. TM TM WHY HAS IT SOLD SO WELL? We have always been single-minded in our customer focus, addressing the unmet needs of busy and hardworking adults who need an occasional extra boost during their day. People choose 5-Hour ENERGY for many reasons, including its compact size and the fact it doesn’t need to be refrigerated, but also because it contains no sugar or herbal stimulants. Most of all, they choose it because 5-Hour ENERGY works. In the United States, 5-Hour ENERGY sales increased from seven million bottles per week in 2010 to more than nine million bottles per week in 2011, a demonstrable endorsement of our product’s popularity and effectiveness. TM TM TM CAN YOU GIVE US SOME BACKGROUND ON THE BRAND? Introduced to the USA in 2004, 5-Hour ENERGY is the original 58ml energy shot. Despite hundreds of imitators, it is the number one selling energy shot in the world. Why? Because it works. 5-Hour ENERGY provides a blend of B vitamins and amino acids to keep you alert - with zero sugar, zero herbal stimulants and four calories. TM TM WHO IS IT AIMED AT? 5-Hour ENERGY is marketed to busy, hardworking adults who need an extra boost. We designed our product to address the needs of a wide spectrum of people, including athletes, busy mums, first responders working long shifts, truck drivers, office workers and anyone else that needs to stay alert and focused or who needs help getting through a tough day. TM KEY FEATURES AND BENEFITS? 5-Hour ENERGY is not an energy drink, but rather a small, portable 58ml energy shot. It provides the bright, alert feeling you need to get through your day. It’s quick, simple and effective. Retailers stock 5Hour ENERGY as a result of being small, but it packs a big punch with incremental impulse sales. TM TM 22 Follow us @SportsInsightUK WHAT’S THE MOST EFFECTIVE WAY A RETAILER CAN MARKET 5HOUR ENERGY ? TM We have a wide selection of point of sale and sports promotional material to make the product highly visible at retail. We’ve found that the best place to display our product is at the counter by the register, not in the chiller. For more information call UK distributor Links Sports Retail Partnerships on 01428 713726, email sales@links-srp.com or visit www.5hourenergy.com. XPRES CUT ® THE PERSONALISED SPORTSWEAR SOLUTION The increasing demand for low volume runs of personalised sportswear make the Xpres Cut transfer system a must for all suppliers of sports apparel. O Produce single and multi colour transfers for Football Shirts, T-Shirts, Bags, Polo Shirts, Caps, Jackets, Tracksuits, Promotional Wear and more O No screen or set up costs O Superb profit potential www.xpres.co.uk Tel: 01332 85 50 85 THE FABRIC OF SPORT. Sensport offer Stock and custom teamwear solutions in a range of highly advanced technical fabrics providing outstanding value for money. Professional quality products at affordable price points. For football, rugby, cricket, hockey, netball, basketball, leisure and training wear with a service that is second to none. To view our season ‘11-‘12 Stock Teamwear and Custom Teamwear Brochures go to www.sensport.co.uk To present your customers with a full colour presentation teamwear of their total requirements go to kitselector.com For details of our Custom Teamwear go to myteamkit.net For further details call 02476 644 666 6(1$GYHUW[PPB6,LQGG THE FABRIC OF SPORT Caldoni House I 3 Crondal Road Bayton Road Industrial Estate I Coventry I CV7 9NH Tel: 02476 644666 I Fax: 02476 367971 Website: www.sensport.co.uk Email: info@sensport.co.uk FSPA_SI Template 01/06/2012 14:38 Page 2 FSPA MEMBER NEWS FSPAfocus The latest news from the Federation of Sports and Play Associations received by our employees who have expressed their hope that this can become an annual event.” The results identify the sedentary working life the majority of us have and highlight the need to keep on the move while at work. Based on the success of this challenge, the FSPA will look at holding future challenges going forward. The Federation of Sports and Play Associations says it’s delighted with the success of its ‘Step To It’ challenge, which saw more than 41.6 million steps walked by 388 employees from 30 member companies over the six-week campaign duration. The challenge was launched as a result of the FSPA signing the government’s ‘Change4Life’ Responsibility Deal pledge to encourage increased physical activity in the workplace, as the national federation firmly believes that although public health is everyone’s responsibility, the sport and play industries have a key role to play in reducing the obesity epidemic. During the campaign, which began on March 27, participants recorded a total of 41,653,618 steps, approximately 20,827 miles equivalent to walking more than three quarters of the way around the world at the Equator. The overall aim of the Step To It challenge was for participants to increase their daily step total by 500 each week, thus over the six-week period participants were aiming to improve their average daily step total by 3,000 steps. Only seven per cent of those who took up the challenge managed to achieve the 500-per-week increase, with 34 per cent beating their initial baseline total each week. The FSPA made the challenge available to its total membership base comprising 600 companies across 18 trade associations, offering free challenge packs that included pedometers, scoreboards and leaderboards. All individual and company step totals were recorded online with a Twitter campaign and regular updates and weekly leader board scores. The campaign received positive feedback, with Jim Robert of ATA member Daiwa Sports stating: “On behalf of Daiwa Sports, I would like to thank the FSPA for this fun challenge, which has been really well TWO NEW MEMBERS FOR SAFEA The FSPA’s Sports and Fitness Equipment Association (SAFEA) is pleased to announce that Tracks 2000 and Samba Sports have recently joined as members. SAFEA represents leading suppliers of all types of sports and gymnasium equipment, with member companies ranging from mat manufacturers to larger companies distributing a range of portable sports equipment. Leicestershire-based Tracks 2000, which specialises in tracks, mats and training aids, as well as cheerleading and martial arts equipment, has signed up to the SAFEA code of practice alongside all other members. So too has Colnebased Samba Sports, the UK’s biggest supplier of portable uPVC goals. Samba was part of the largest ever UK exhibitor pavilion at ISPO 2012, which was managed and fronted by SAFEA’s parent organisation, the FSPA, in February. Speaking about the decision to join SAFEA, Jeff Tipler, sales manager at Samba, said: “SAFEA is the leading trade association for sports and fitness equipment. Being part of such an established industry body allows us to benefit from their influence and useful links. With Samba being a proud British manufacturer, it is great for us to be part of a group solely representing the interests of UK firms, as I believe the quality of our products is second to none.” For more information on SAFEA visit www.safea.co.uk or call 02476 414999. PLAYFAIR 2012 SEMINAR PROGRAMME ANNOUNCED ● ENTRUST: what is the Landfill Communities Fund and how does it work? ● Bidding for Success: how to write a great playground funding bid. ● Play On! Creating playgrounds through the Spacehive funding platform. ● Change4Life: how communities and local authorities can get involved. ● British Heart Foundation: encouraging active play for all ages. Playfair is the UK’s largest trade event for all those involved in the selection, purchase, upkeep and replacement of children’s play equipment and safety surfacing, from local authority staff, schools and parents who are active in the community, to freelance play designers, parish councils and managers from the leisure and private sectors. Held on June 19-20 at Stoneleigh Park in Warwickshire, Playfair 2012 is free to attend. To register, visit www.playfairuk.com. For further information contact Ray Baxter at Brintex on 020 7973 4695 or email r.baxter@hgluk.com. www.sports-insight.co.uk www.sportsandplay.com. The FSPA’s leading play association, the Association of Play Industries (API), has revealed the line up for Playfair 2012, the annual play, sport and leisure activity event. Building on the success of last year’s seminars, featuring speakers on funding, health and play, there will be a series of presentations along with Q&A sessions on various topics, including: 25 RGTHQTOCPEG VGCOYGCT www.gamegear.co.uk 01332 85 83 85 Shop_SI Template 01/06/2012 16:46 Page 2 RETAIL INTERVIEW TALKING SHOP James Clark is the general manager and buyer at A Sporting Life, a family run sports store in West enjoyed reasonable success, as we are Wickham, Kent competing with them less. We have also found HOW AND WHY DID YOU GET INTO SPORTS RETAILING? Our family has been in retail for over 25 years and when the town’s only sports shop closed 10 years ago we decided to open our own store and extend that experience into the sports industry. I have worked for the past seven years with my mother, Janet, my brother, Andrew, and my stepfather, Eddie, at the store along with five part-time members of staff. All members of the team have a sporting background in various sports. HOW WOULD YOU DESCRIBE YOUR STORE? We specialise in sports footwear and equipment, ranging from mainstream sports like running, cricket, tennis and football, to lacrosse and hockey. We also have a small section for specific clothing, such as swimwear and cricket. HOW DO YOU COMPETE WITH OTHER SPORTS RETAILERS IN YOUR AREA? Due to a number of multi-chain sports shops in fairly close proximity, we have found it difficult to compete on pricing on a large majority of clothing. By concentrating on specialist footwear and equipment we have that by organising staff training on a regular basis we give the staff confidence to sell the correct product to our customers. Teaching great customer service to our staff has had a great impact on the shop floor. All this helps us compete against other independent retailers in the area and online stores. HOW HAS TRADE BEEN OVER THE PAST 12 MONTHS? Trade has been all right. The quieter months are normally followed by much better ones. We’ve been proactive in trying to improve footfall by visiting local sports tournaments with stalls and by having flash sales on end of season product at the beginning of the various sports seasons. WHAT IS THE STRONGEST SECTOR OF THE MARKET FOR YOU AT THE MOMENT? Our strongest sector is tennis. Racquet and shoe sales last season were our best on record and I am hoping to at least emulate that again this year. We continue to sponsor a couple of coaches in the area and, along with a demo bag, this influenced sales greatly. Looking from a yearly sales point of view, we also enjoy success in the running and rugby sectors. Offering gait analysis to every runner in store has continued to contribute to good results all year round and we are also very fortunate to be surrounded by a number of schools and clubs whose main focus is rugby. CURRENT BEST SELLING BRANDS AND PRODUCTS? I would say our best selling brands are Babolat and ASICS. Both are leaders in their market and we have an excellent relationship with both. I find that this is important, as we have confidence in each other as well as a good understanding. We also have good sell through with Aquasphere swimming product, Kookaburra and Hi-Tec. DO YOU USE SOCIAL NETWORKING SITES AND DIGITAL MEDIA TO PROMOTE YOUR STORE? We are very keen users of Twitter and Facebook. This has been a tremendous tool for showing the local community and beyond what we are about and what we sell. It has been great for announcing sales and promotions in store and online and we hope to grow further using social media in the coming months. WHAT PERCENTAGE OF SALES IS FROM YOUR WEB-BASED BUSINESS? Currently our only online shop is through Amazon. Although about 25 per cent of our business comes through this outlet, we hope to have our own site up and running again in the near future. WHAT DO YOU LIKE MOST AND LEAST ABOUT THE BUSINESS? I love the interaction with people in store and being able to help and advise customers on various products is great. You never know what the next person through the door is after, which keeps it fresh. It’s also great when people make the effort to come back and give good feedback on the shop or the team, which happens quite often and is greatly appreciated. The only thing I don’t like is when a member of the team spends time giving help and advice on products to someone, only for the customer to check prices online using their smartphone and announce they can get it cheaper online or at a multi-chain. Our staff work hard to find the right product for customers, so it’s frustrating when someone walks away without buying a product after getting our knowledge and advice for free - especially as customer service in the multi-chains is practically nonexistent in my experience. Turning that customer in to a buyer continues to be the biggest challenge in sports retail. www.sports-insight.co.uk 27 028_Layout 1 31/05/2012 11:30 Page 2 28 SPORTS INSIGHT Movers_SI Template 01/06/2012 14:47 Page 2 PEOPLE Padraic McKeever, managing director of theGAAstore.com WHEN DID YOU GET INTO THE SPORTS TRADE AND WHY? I began in the sports trade in 1999 with O’Neills, the Irish sportswear company. I had just finished university in London and approached O’Neills about starting a London/UK office. I stayed with O’Neills until 2004 when I started theGAAstore.com after moving home to Ireland. WHO’S BEEN THE BIGGEST INFLUENCE ON YOUR CAREER? Definitely my family and my wife Rhona, who have both been fantastic in backing me and giving me the confidence to start and grow the business over the years. Without their support we would never have got things off the ground. My parents’ work ethic has also given me great grounding. They never stop and we are still trying to get my father to slow down at 66, as he works over 100 hours per week in the market gardening business. WHAT BRANDS DO YOU ADMIRE AND WHY? I like what Under Armour has done. The company started with a simple idea and developed it into a huge business with fantastic design and innovative and quality products. I think it will continue to grow and become as big as Nike and adidas in Europe. CAN YOU TELL US ABOUT TEAMKITPRO? We were looking to improve how people enquired about and bought teamwear on our website, theGAAstore.com, and after a lot of thinking and various concepts we came up with what eventually became TeamKitPro. After some research on what was out there already, the way the TeamKitPro web application works and the advent of cloud computing led us to the conclusion that there were lots of other retailers who may be interested in using the app. We deal directly with the brands and put all the high quality imagery together in one cloud-based server. We then give retailers access to the brands, so that they can use them on the TeamKitPro customisation application. The application allows customers to select from the retailer’s range of teamwear, add a club crest, sponsor, initials, text, etc and receive a price in two-three minutes. This reduces the need for brochures and massively reduces the enquiry to order time for retailers. The TeamKitPro web application can be accessed on any device, so retailers can have it bolted to their existing website if they have one or on a laptop, computer or iPad in store. We think the app works best on an iPad within an iPad kiosk store and some call to action point of sale. We feel that it will open up the teamwear and bulk clothing market to a wider audience. We went to ISPO this year on a fact finding mission to assess the interest and followed this up by attending the Printwear & Promotion show in February and the INTERSPORT show in March. At these three trade shows we met with hundreds of retailers and teamwear resellers from throughout the UK, Ireland and Europe who all expressed an interest in the application. We have been working furiously to get version one finished and to market for customers who are keen to use it and have started our first customers this month. The model is based on an affordable monthly cost that will give you access to an excellent, simple to use selling tool. WHAT’S THE BIGGEST GROWTH AREA OF YOUR BUSINESS? We are busy in general with theGAAstore.com and a new general sports shop we have opening recently, but TeamKitPro is definitely the most exciting part of our business as it’s brand new and has fantastic potential for growth. WHAT ARE YOUR HOPES FOR THE NEXT 12 MONTHS? We currently have around 100 customers to get up and running and hope to grow this to 200-300 in the UK and Ireland this year. We have also had significant interest from Europe and hope to roll the application out in five or six languages early next year. For more information visit www.team kitpro.com or email padraic@ teamkitpro.com. www.sports-insight.co.uk 29 Supermarket_SI Template 01/06/2012 15:09 Page 1 SUPERMARKET p e e w S The supermarket goliaths are now not just hoarding the market share in boxes of cereal and litres of milk; recent years have seen the likes of Tesco, Asda, Sainsbury’s and Morrisons move into sport in a big way. Tesco may have recently seen its share of the UK grocery market dip below 30 per cent for the first time in nearly seven years, but it and its major competitors still account for three quarters of all food and drink sold in the country. Over £100 billion is swallowed up in the tills of the so-called ‘big four’. PRICE WARS That would seem to be more than enough turnover, but as the price wars between them become more vicious an added edge, wherever it can be found, is needed to satisfy demanding investors. What could, on the face of it, be a concern for specialist sports retailers is that these shopping behemoths are devoting more and more resources to their realm. The grocers saw their share of the sporting goods market increase by 0.3 per cent to 3.3 per cent in 2011. The supermarkets can afford to cut prices due to bulk buying, while independent sports stores need to show value for their more expensive goods. So how can they do this and still hit acceptable margins when shoppers seek bargains more now than ever before? The advice is that they should be prioritising their offers at the more serious athlete, those who seek performance aids rather than just the means to play. “The main areas where the specialists can compete are by offering higher levels of service and modifying their offer towards the more premium end of the market for both sports equipment and fashion, either by acquiring or developing exclusive brands to help drive footfall into store,” says retail analyst Matthew Walton from Data Monitor. Independent sports stores are successfully competing with retail’s big hitters by carving themselves a niche at the top end of the market, reports Adrian Hill Racquet specialist PWP is the UK’s largest tennis, squash and badminton trader, stocking all the leading brands, from adidas to Yonex and Babolat to Wilson among others. It prides itself on stock availability, pricing and customer service, but does it feel the hot breath of the supermarket giants on its neck? “We sell the stuff the supermarkets don’t, so we don’t see them as a threat,” says PWP’s Paul Watts. “They do the fast moving, cheaper markets and are very seasonal. They stock when each sport is in the spotlight and then those products disappear. They provide only a minor irritation to us. “Our major threats are from the internet people who go into each sport, identify the top lines and discount heavily. Supermarkets are limited because of space and the requirements to churn products. We stock 1,500 tennis products; they are going to cherry pick. The only problem for us would be if they get access to big selling lines, a Nadal or Murray racquet for instance, but I can’t see that happening as the big brands would be resistant - they want to protect those products.” Customer service is paramount for independents - it’s literally their big selling point. Small shops can offer the kind of one-to-one expertise that the supermarkets simply don’t need to provide. A tin of beans is a tin of beans - the look and feel of a racquet, bat or shoe is particularly to the individual. The feeling that the person who is selling the product knows what he or she is talking about is vital, it contrasts to the dehumanising effect of the homogenous supermarket or the internet, where bigger ranges with fast delivery and return options exist, but the argument goes that this is negated if the product sold is wrong for the individual. Specialists believe they have the wherewithal to offer expert advice amid a bewildering selection of products. In tennis it is more than just about picking up a racquet on a supermarket shelf, the more cultured clientele also want to talk about grips and string dampers. GENERALISTS Specialists can offer expert advice amid a bewildering selection of products 30 Follow us @SportsInsightUK On a larger scale, Sports Direct has developed a Nike Training Academy at its head office in Nottingham, which provides technical information about the brand’s products. Those that attend are required to train three other members of staff on returning to their store. But the smaller traders, who consider the likes of Sports Direct and JD as ‘generalists’ rather than specialists, can enhance their offer Supermarket_SI Template 01/06/2012 15:09 Page 2 with the kind of added value that goes beyond a checklist of product specifics. “By targeting the serious athlete with techniques such as runner analysis, using their staff’s knowledge of sports equipment and clothing, and providing advice on injury prevention, they can compete with the supermarkets by developing a better level of service,” adds Matthew Walton. “For them, marketing is best suited to word of mouth; there is a loyalty, often through connection to a club with the more niche sports. A good retailer will have high levels of service and provide value for money. They must concentrate on playing to their strengths.” If the supermarkets ever got serious about their sporting offer on the internet, then even first rate customer service could be circumvented. Thus far the supermarkets go not much further than advertising cheap tennis balls. “The general internet player can use price as the only sales point,” says Paul Watts. “It becomes depersonalised and can become a margin destroyer. The supermarkets are not a threat here at the moment, but the other problem we have is Sports Direct owning a brand - Dunlop Slazenger which they can sell through their stores.” It is clear that in order to survive, specialists must target their core market of regular customers who want to improve their game and thus invest time and money into getting the best equipment for them. The generalist route may afford more opportunity for sales, but it’s quality of custom that will guarantee that crucial link with the players through word of mouth recommendation. Watts says: “We have the specialist knowledge to help the regular player to get a racquet suited to them. They may want to have their racquet strung properly and are willing to buy shoes costing £50-£100, rather than under £50.” The small specialist cannot afford massive marketing campaigns and vast hanger-like units with ‘pile it high, sell it cheap’ products. “Beginners are difficult to target,” Watts admits. “We’re limited by advertising in the tennis press and issue magazines and catalogues to clubs so we can reach the dedicated player, but not so easily the newcomer. This is how people access us, through already playing the game. “The disadvantage is that if you are willing to pay £150 for a frame you will look around at three to five specialists, so we face tough competition and need to use our service skills. The internet prevents us utilising those skills, as it’s all about the lowest price advertised online.” CUSTOMER SERVICE PWP is among a clutch of serious players offering customers a level of service and product beyond what can be obtained walking down an aisle or surfing the internet. Barrington Sports, which celebrates its 30th anniversary this year, began as a hockey specialist and has now grown to encompass cricket, rugby, netball and running, but goes no further to ensure quality customer service. Other examples are Just Rackets, based at a tennis and squash club in Hertfordshire, where it could hardly be closer to its target customer, and VKS in west London, a general sport store with specialist knowledge and ranges in cricket, which has locally become renowned for imparting expert advice on not just which bat to use, but which gloves, helmets and thigh pads meet a customer’s specific requirements. As supermarkets get bigger and brasher, the more humble sports specialists are holding their own, thanks to the personal touch. Team Colours ad_Layout 1 30/05/2012 10:18 Page 1 Brother_Layout 1 29/05/2012 14:50 Page 1 email info-uk@brothersewing.eu Intersport_SI Template 01/06/2012 14:39 Page 1 INTERSPORT EXCLUSIVE CAMPAIGN Cutting edge technology meets the greatest all-around players to unleash the next football revolution. The new Predator has five Lethal Zones, designed to give you ultimate control of the ball and make every touch count. It gives the player an arsenal of possibilities to “Unleash Deadly” on the pitch. In other words, to release that decisive move, that killer touch that can change the game. INTERSPORT will have the new Predator range in an Exclusive colour way for the high street with a full boot range, apparel, bag and ball all featuring in a 360⁰ communication package. Launched on pitch at Euro 2012 on the 8th June and worn by leading adidas players Kaka, Muller, Montolivo, Martin and Kuyt, the INTERSPORT Exclusive red and black story will feature in key football and lifestyle press. The full campaign will see the creative brought to life in store with feature windows and tailor made point of sale supported by outdoor advertising to drive local footfall. The exclusive campaign will be in over 200 INTERSPORT stores throughout the UK and Ireland, with additional local activation days using hit squads and teams of football skills in selected stores. The campaign will be brought to life online with strong digital media content to enhance the consumer experience. HIGH STREET EXCLUSIVE Intersport_SI Template 01/06/2012 14:39 Page 2 Sponsorship_SI Template 01/06/2012 15:05 Page 1 BALANCING ACT Toby Southgate, The Brand Union’s UK and Ireland CEO, examines the complexities of effective sports sponsorship In the past 12 months the British sporting scene has faced some challenging times. The English RFU brought shame upon the nation with various off-pitch calamities at the last Rugby World Cup. This year’s Premier League sadly won’t be remembered for its scintillating football; rather the incidents and allegations involving John Terry and Luis Suarez will forever cast a cloud over the 2011/12 season. While the antics of David Haye and Dereck Chisora have further tarnished the reputation of British boxing, particularly on the international stage. What are the implications for the brands associated with these sporting organisations and athletes, who have found themselves subjected to detailed media scrutiny? REPUTATION Both Standard Chartered and Samsung, sponsors of Liverpool FC and Chelsea FC respectively, have stated in the media that player conduct impacts brand reputation. Open dissent with team management and the resulting media coverage undermines the core objectives behind sports sponsorship. Essentially, sponsorship should drive positive association between clubs carrying the identity, values and ultimately the brand of an associated sporting organisation. The closer the links and the more seamless the relationship, the greater the potential in the relationship. The issue of effective sports sponsorship is a complex one, especially in an age where generic brand awareness without real resonance is no longer sufficient. This subject was discussed at a recent event featuring former All Black captain Sean Fitzpatrick, who spoke about the All Black’s intense focus on ensuring sponsors have a profile appropriate to the status of the team. Hugely powerful and with a great heritage, the All Black brand is the priority - selecting the right sponsor is not merely a matter of “ CTORS MULTIPLE FA TO A CONTRIBUTE SUCCESSFUL IP RELATIONSH BETWEEN AN N AND ORGANISATIO ECTOR THE SPORTS S 36 Follow us @SportsInsightUK assessing the deepest pockets. The New Zealand Rugby Union chooses its brand associations with due care, and in turn partners can leverage ties with a team synonymous with the best in global rugby. The team is also notable in its management of the sponsor/team/athlete dynamic, ensuring that players are clear about the sponsor’s expectations of them beyond sporting success. This avoids embarrassing situations that have dogged other teams, like England’s risible behaviour at a Land Rover brand player driving day. It is important to remember that multiple factors contribute to a successful relationship between an organisation and the sports sector. Proactive stewardship from the start is a must have, ensuring that sponsor, team and players alike are fully aware of what is expected of them. This is a nettle that must be grasped early in the relationship, as this is how long-term sports brand partnerships are built, ultimately where the sponsor becomes synonymous with the team and rooted in the psyche of supporters. OVERLOOKED More often than not supporters and fans are overlooked in sponsorship decisions, even though they may be passive brand ambassadors themselves and need to understand why their team is carrying the banner of a specific brand upon their chests. Think of how Newcastle United fans felt wearing the Northern Rock logo after the bank collapsed or the backlash the club has experienced after it rebranded St James’ Park as the Sports Direct Arena. Communicating successfully with a fan base is vital and can add real value. Bolton FC’s long-standing association with Reebok, while initially divisive, has lessened considerably over time, while the naming of Coventry’s Ricoh Arena went without mention among the fans, although by this time brand sponsorship of stadiums had become widespread in the UK. However, there are numerous examples of clubs and organisations that have been heavily criticised for embracing inappropriate brands as sponsors simply because the association was not made clear or was deemed inappropriate. Dow Chemical, for example, has recently encountered criticism from MPs and human rights groups for seeking to wrap the London 2012 Olympic Stadium. This is not a phenomenon confined to the world of sport. Several poets recently withdrew themselves from consideration for the TS Eliot Prize in protest of its sponsorship by an investment management firm. POTENTIAL Sport has great potential to bring people together, but the issue is creating standout and making sure that spending achieves a goal. McDonald’s sponsorship of the Olympic Games is often derided by the man in the street, who does not associate calorie rich fast food with elite athletes and may not be familiar with McDonald’s drive towards gold standard employee training and development. Whether McDonald’s delivers on its corporate social responsibility objectives against spend, associates with team sports ” Sponsorship_SI Template 01/06/2012 16:15 Page 2 SPONSORSHIP and gains mileage from its training and employment links in the long term remains to be seen. Another factor in the sponsorship equation is making sure there is a legacy beyond brand visibility. What is crucial is that brands, from the outset, make sponsorship decisions based on engagement, authenticity, and saliency. While many brands find sponsorship challenging and ultimately unrewarding, these decisions will pay dividends further down the line, with all associated parties understanding their role in the process. Ideally, the essence of sport sponsorship is about finding the right combination of sponsor, fan and event to effectively amplify brand messaging and making consistent decisions. Ultimately it’s about reputation, guardianship and, as with all sporting endeavours, a little bit of luck. www.sports-insight.co.uk 37 Brother_SI Template 01/06/2012 14:32 Page 1 EXPAND YOUR BUSINESS WITH BROTHER Are you looking to expand your sportswear business and make it more profitable? Added-value services, like commercial embroidery, can put you ahead of the competition whilst giving you an additional revenue stream. Brother has seen a strong increase in enquiries from businesses that have identified embroidery and personalised sportswear as a way to generate additional income and improve their services to customers. Savvy business owners are targeting local sports clubs, schools, colleges, hotels and employers looking to personalise their staff uniform to help grow their existing customer base, offering them a bespoke embroidery service on top of their current product offering. Whether it’s the local sports team wanting a new logo on their kit or hoteliers adding a personal touch to its towelling, there are so many new potential customers you could target to help increase your profit margins. The Brother PR series enables you to create branded merchandise and personalised clothing quickly and easily. The 38 Follow us @SportsInsightUK entry level machine is the PR650e, with its six-needle functionality and enhanced LCD screen for crystal clear previews of designs before stitching. The machine allows you to quickly edit on screen which will help speed up the production process. The next level machine, the PR1000e, incorporates many new features to enhance your productivity, which include 10 needles for a wide range of colours and more flexibility, an extra-large embroidery area with easy to use embroidery positioning camera sensor, and a touch screen control system with built-in editing and design preview functions. You don’t have to be an expert at sewing to use the machines either. Both the PR650e and PR1000e are easy to use and incredibly user friendly – each machine has a built-in help guide so you have all the information you need at your fingertips. And if you’re concerned that time will be an issue, both machines feature easy threading and built-in automatic needle threaders, eliminating time-consuming manual needle threading. The thread breakage sensors stop the machine if the thread breaks or runs out. Brother’s PR series embroidery machines are also compact, taking up less space than most commercial products, so are ideal for use in a spare bedroom or workshop and will slot easily into the boot of most hatchbacks making it easy to transport to sports events. DEVELOPING YOUR BUSINESS As your reputation grows and demand for orders increases, you could start to explore opportunities to expand your business perhaps looking at different sectors that you haven’t previously considered, or offering a wider range of clothing and accessories. Caps, polo shirts, T-shirts, jackets, sweatshirts and shirts are typical items that an embroidery business will regularly work with, but what about adding socks, bags or belts into the mix? A unique offering will set you apart from the competition. It is also possible to expand your commercial business with additional Brother_SI Template 01/06/2012 14:32 Page 2 ADVERTORIAL machines so you can do larger, bulk orders for your customers. You can link up to four machines using a single computer to enhance productivity with the Brother PEDesign NEXT software. The sophisticated software package will allow you to create your own designs and then convert them to embroidery patterns that your machine can transfer to clothing. Uploaded designs can be sent to multiple machines whilst the name drop feature is ideal for personalising team shirts with each player’s name. A wide array of optional extras can also be fitted to both PR machines including cap frame and cylinder frame so you produce quality orders every time. costs, quality and deadlines associated with producing embroidered items. We work closely with specialist sewing machine dealers within the local community to help sell our range of machines. Our expert dealers will install your machine and provide training on how to give the best service to your customers. They also stock threads and backing material to ensure your business runs as smoothly as possible. For further information on Brother’s semi-commercial product offering or to find a sewing machine dealer in your area, email info-uk@brothersewing.eu visit www.brothersewing.eu or contact your Brother authorised agent. HOW CAN BROTHER HELP YOU? Brother’s PR range of embroidery machines has won a wide variety of fans. They give companies total control over the www.sports-insight.co.uk 39 MY SPORTING LIFE Life_SI Template 01/06/2012 14:44 Page 1 e c a l l a W d i v Da Tony James meets the former footballer who’s now the vastly experienced UK and Ireland country manager for Dobotex International When your dreams are shattered, it’s cruel at any age. When you’re 21, with your life before you, it can seem like the end of the world - and that’s how it was to David Wallace. He was mad about football and he was good at it. Scouts from big clubs turned up to watch the Scottish teenager in school games and by the time he was 15 - in 1970 - the offers were coming in, not just from Scottish clubs but from the English First Division, too. Leeds United came calling, but West Bromwich Albion had just reached the League Cup final and Wallace decided to go there. HOMESICK Explains Wallace: “I was a 15-year-old lad from the Scottish West Coast. I had never been away from home and didn’t even know where West Brom was. To say it was a culture shock is the understatement of the century. I was lonely and homesick. I stuck it for three seasons, but it just didn’t work out.” Back in Scotland there was talk of Wallace joining Aberdeen, but when their legendary manager Eddie Turnbull left for Hibernian and masterminded an epic 7-0 thrashing of deadly rivals Hearts the young left back signed for Hibs. Once again, it didn’t quite work out. There were constant injuries, including two broken ankles, and disappointments on and off the pitch. As Wallace puts it: “I was 21, still in the reserve team, and it was time for a reality check. I began to realise that the chances of becoming a top class footballer were pretty remote. I came to the conclusion it was time to get a proper job.” It might be hard to imagine that this sad tale could have a happy ending, but it has. Today Wallace has, by any stretch of the imagination, a proper job. A vigorous 56, he is a major figure in the sports clothing and footwear industry with massive experience in all aspects of the business and an unrivalled overview of technical and commercial developments stretching back over 30 years. Now UK and Ireland country manager for Dobotex International, the PUMA-owned bodywear and socks company, Wallace’s expertise stretches 40 Follow us @SportsInsightUK from sales and strategic marketing to product development, budget management and business planning. “I started with absolutely no qualifications,” he remembers. “But I was lucky to work with some really outstanding people who taught me an enormous lot and I’ll always be grateful. “Although my football career didn’t perhaps work out as I’d hoped, it did have a profound effect on my future. At that time ex-footballers seemed to gravitate to running a sports shop, keeping a pub or going into sports goods. In those days if you showed you had sporting prowess you had a chance of getting into the industry, and I decided that’s what I would try to do.” Hibernian, and particularly club manager Eddie Turnbull, were to have a lasting effect on the young Wallace. Turnbull, the first British player to score in a European club competition, was renowned for his iron discipline and fiery temper. Under him, Hibs won three Scottish League titles with a team known as Life_SI Template 01/06/2012 14:44 Page 2 INTERVIEW Turnbull’s Tornadoes and which included such legends as John Brownlie, Pat Stanton and Alex Cropley. “I was training every day and playing with some really good players - Scottish internationals I’d previously only read about,” says Wallace. “It was a dream come true. I was really enjoying being at Hibs and was hoping to make the first team when I broke my right ankle twice and never really recovered. “It was then that I began to have real doubts about my future in the game and made the decision to look at the possibilities of doing something else. I saw an ad in the paper for an adidas rep, but I had left school at 15 to become a footballer and had no qualifications apart from a few O-Levels. "Luckily, a family friend, who was a sales manager, gave me a crash course in how to interview for a job and adidas took me on. Many of my colleagues were top class sportsmen who had transferred successfully into business and that was a great encouragement. I had 12 years at adidas, eventually becoming northern regional sales manager. It was a great grounding in the industry - I couldn’t have had a better one.” TRAVEL Looking for wider experience, Wallace joined HI-TEC as European product development manager, which involved extensive travel in the Far East, moving to the Pirelli-owned specialist tennis shoe manufacturer Superga SPA, again as product development manager. Says Wallace: “From there I went for 11 years to New Balance, first as national account controller, then European key account manager and dealing with product selection, development and pricing. I had some great years at New Balance, but eventually it seemed time to move on.” After a spell as sales and marketing director at Netherlands clothing and footwear specialist Converse, Wallace joined the Dutch-based company Dobotex International in 2005 at a time of profound changes. After owning 50 per cent of Dobotex UK, PUMA finally acquired the remainder of Dobotex last year, a move that had the full support of the company’s management team. Founded in 1979, Dobotex has specialised in legwear and in the early years the products were mostly private labels for department stores like AMA and V&D. Subsequently, Dobotex focused on brand name socks and was the licence partner of PUMA and Tommy Hilfiger. The company had also been producing bodywear for PUMA since 2009 and customers vary from large department stores to small shops. In Europe alone, Dobotex delivers around 100 million socks a year. “ S INDEPENDENT TO HAVE THE KEY SS, RETAIL SUCCE AL WHICH IS TOT CUSTOMER SATISFACTION ” CHANGE Wallace welcomes change when it brings stability and exciting new developments: “During my time in the industry the changes have been phenomenal, particularly in lightweight materials. For instance, sock technology has been transformed by materials like bamboo and sustainability is also very important. “Today’s footballers wouldn’t believe the stuff we wore. Cotton polyester shirts that never dried out, heavy boots and the balls - it was like heading an enormous potato. But some of the biggest changes have been in the way we do business. When I started as a young rep we called it going fishing - there were countless numbers of small retailers to visit in search of orders. “In those days the pond was full of fish, but it’s drying up now and instead we have a very small number of powerful retail groups as our main customers. Having said that, there will always be a place for independents if they specialise and play to their strengths. The days of a sports shop owner waiting for customers to come through the door are pretty well over. “There’s got to be a change of mentality among independents. They’ve got to go out and hunt for business. Talk to schools, football clubs and sports organisations. Do deals. Network every likely customer. The internet is a massive factor that independents have to embrace and which can bring them enormous opportunities. “Independents should realise that they can still win hands down when it comes to personal service, experience and specialist knowledge. They also have the key to retail success, which is total customer satisfaction. Prices and quality of products might not vary all that much, but the way the customer is treated is invariably where the battle for sales is won or lost.” And amid all the demands and challenges of a long career, Wallace has never changed his mind about that. www.sports-insight.co.uk 41 Samurai_SI Template 01/06/2012 15:01 Page 1 Samurai International Sportswear Ltd have teamed up with BrandCo Sportswear Ltd, who are now Licensees for Samurai Retail Products. We spoke to BrandCo Sales Manager James Lawrence to see exactly how this relationship will work CAN YOU EXPLAIN TO EVERYBODY HOW THE RELATIONSHIP BETWEEN BRANDCO AND SAMURAI WORKS? Certainly. Samurai International Sportswear Ltd continue to sell Bespoke teamwear to clubs and schools through their network of retailers and resellers. BrandCo Sportswear Ltd now control all sales of Samurai products that are sold into retail, for sale to individual consumers, as opposed to clubs and schools. ARE YOU SELLING THE SAME PRODUCTS THEN? No. Products required for teamwear are completely different to those required for sale at retail. We have developed a co-ordinated new range of apparel that is 100% exclusively available to the retail trade. The range is designed to provide a complete and comprehensive range of training clothing, leisure wear and accessories aimed specifically at rugby players, but is equally relevant across players of all team sports. The clothing is segmented into 5 main areas: ELITE - Technical, performance clothing designed to be the best possible products available for training, featuring the latest hi-tech fabrics and engineering such as articulated seams, stretch panels and concealed zips PITCHSIDE AND TRAINING Technical performance clothing to be used for training, featuring many of the technical elements of the Elite range, but offering quality products at the key commercial price points. GYM GEAR - Because not all training happens on the training pitch. A range of cotton gym based training products, which can also be a crossover as fashion items OFF PITCH - A range of casual wear to be worn to and from the game, in the clubhouse and when not playing or training. REPLICA - This consists of Exeter Chiefs replica ranges, as well as Army Rugby Union jerseys and Rugby Seven's shirts. This includes current Rugby sevens teams including the Samurai International 7's, as well as some slightly more risqué designs that have been worn by teams in the past! We also have a comprehensive range of accessories, including head guards, body protection, compression, shorts, socks, balls, tees and water bottles. These are all products that Samurai also feature in their ranges, but are products that every retailer should have on sale for individual consumers. YOU SAY THAT THE ELITE, AND PITCHSIDE AND TRAINING RANGES ARE TECHNICAL PERFORMANCE CLOTHING. WHAT ARE THE TECHNICAL FEATURES OF THEM? All products that are in the Elite and Pitchside and Training ranges feature the Performex system. There are 7 different elements to the Performex system being waterproof, windproof, antibacterial, breathable, UPF, wicking and showerproof (see attached). Each range and product is designed for different purposes and as such uses different elements of the Performex System. This is indicated on the swing tag for each product for easy identification by store staff and the consumer. Each product that features Performex System elementswill have the Performex logo on the garment. 42 Follow us @SportsInsightUK Samurai_SI Template 01/06/2012 15:01 Page 2 ADVERTORIAL SO WHO ARE THE SAMURAI RANGES ACTUALLY TARGETED AT? Samurai are actually a multisport brand, selling clothing for almost any team sport you can think of. The retail range is initially aimed at rugby players and fans, as rugby is where Samurai first started and is where it is known best, but the products are equally relevant to any Team sport. Samurai have been providing rugby kits to clubs and schools for over 15 years now, so a whole generation of rugby players and children have grown up wearing and enjoying the quality of Samurai products. These are the people who have good memories of those days and have continued playing rugby and who are now looking to buy Samurai products at Retail. SO WHAT ARE THE NEXT STEPS FOR THE SAMURAI RANGE? The range we currently have available will run throughout the 2012/13 rugby season. This is all in stock now, and is ready to be delivered to any new stockists who would like to be a part of these exciting new products. For July 2013 we will have a new range of clothing, as well as an updated headguard and body protection range. We will also launch the first ever range of Samurai Rugby boots featuring Performex System elements and we will start to sell in these new ranges and products from November this year. WHAT HAVE BEEN YOUR BEST SELLERS SO FAR? We have done really well with the Pitchside training trouser, rainjacket, and the fleece pant and shorts have also sold very well, as have most of the off pitch range. With Exeter Chiefs doing so well in the Premiership, we have sold a lot of Exeter shirts. We have a range of Army Rugby Union shirts with Poppies on, with a contribution from the sale of each shirt going to the Royal British Legion and these have sold extremely well for delivery just before Remembrance Day. We have also been very plesantly surprised by the sales we have experienced of the Hybrid Water bottle. All enquiries to James@brandcosportswear.co.uk. www.samurairetail.co.uk will be launching on 1st July 2012. www.sports-insight.co.uk 43 Crowd_SI Template 01/06/2012 14:36 Page 1 Crowd funding is the new way to get a cash injection for your business, says Paul Clapham THE Wisdom OF CROWDS You’re an entrepreneur; you want to grow your business; hell, you want to get rich. So what next? Well unless your minted uncle just died, you’re going to need investment, which is where most ambitious businesses are hitting the buffers just now. Banks aren’t lending and business angels may prove less than angelic, while venture capitalists want both arms and half a leg and you to work 24/7 to produce the desired return at speed. Give serious consideration to crowd funding. “What’s that?” I hear you cry. ‘The wisdom of crowds’ is an established idea, if not uniformly agreed. It translates into an investment opportunity by “ TO PEOPLE LIKE AT INVEST IN WH STAND THEY UNDER FANS AND SPORTS DEFINITELY UNDERSTAND SS YOUR BUSINE 44 Follow us @SportsInsightUK ” providing businesses with a route to lots of private investors who like your business, what you do, where you are going and are ready to put small (and not so small) sums into your business. STRUCTURED The first commercial player in this market was Crowdcube. It provides a route for investors to put money into businesses without all the usual costs. Personally, I’d be twitchy asking: “Would you like to invest in my business?”. But if the investment route was properly structured and could be done through the web, I would think differently. The process is straightforward. You create a pitch to be put on the Crowdcube website. The company vets it and, assuming approval, your pitch goes live as a dedicated page. If you’re legal, decent, honest and truthful, you should be approved. At that point it becomes your responsibility to broaden the pitch. While the Crowdcube website gets lots of visitors who might want to invest in your business, it’s down to you to drive interest. This can be friends and family to begin with - and often is - but use of the web and social media sites would open up the opportunity to many millions of other potential investors. Equally, you have your existing customer and commercial contacts database. Your suppliers know a fair bit about your business and all your customers have proved they rate you with their credit cards. Therefore, they hopefully hold you in good esteem and could put money into your business. Unlike other investment routes, Crowdcube investors can start at £10, although the typical investment is £500£2,000. The Crowdcube process is fast - the pitch lasts for 90 days which is good for both parties, as you know you’ve got your Crowd_SI Template 01/06/2012 14:36 Page 2 FINANCE investment or not and can move on. By the way, investment carries no upfront charges to the investor, unlike other routes. I would also make contact with relevant local media. Some local newspapers have a good business page, usually on a weekly basis. People like to invest in their locality and you would have a good story for the editor. Regional morning newspapers, where they exist, are particularly appropriate targets. Any trade associations of which you are a member can provide access to people who understand your proposition and can afford to invest. Likewise, if you are a member of Round Table, Rotary or similar, you might do a presentation at a meeting and kick start your pitch very effectively. Why should anyone give you more than pocket change? Answer that tough call with a real deal. Firstly, people like to invest in what they understand and sports fans definitely understand your business. Also, the baby boomer generation approaching retirement has wealth and a continued involvement in health and fitness in a way previous generations did not. Together that represents an investors’ market - people who recognise the demand because they are making it and with the cash to back their judgement. Keep people updated during the pitch and engage fully with the investor’s forum, which enables prospects to ask questions - some of them distinctly searching. Detailed, honest answers here will demonstrate that you are an appropriate person to invest in. An alternative, but similar approach is operated by Funding Circle. Again, it’s an online facility that connects small businesses to individuals with cash to spare and who want a better rate of return than the banks are offering. In this case, they are offering loans at a rate between seven and nine per cent. A business must be at least two years old and approved by Funding Circle’s credit assessors, who are ex-bankers. Those who are approved can borrow between £5,000-£75,000. The process takes two weeks. More than £30 million has been advanced in less than two years. These sorts of operations are increasing in number. Others are less commercial - they have a social mission that is paramount to their raison d’etre. But it is a growing business sector and as long as they offer a deal that is better and easier than traditional finance routes, that growth will continue. POTENTIAL So the potential is there. Your business proposition has to be high quality, with all the figures in place and plans spelt out in detail, not least what your exit plan is. That could be: ‘I want to double the turnover, treble the profit, then sell.’ It could be: ‘I want to build the biggest sports retail business in London and live off the revenue.’ Or it could be: ‘I want to invest in top quality facilities, focusing on premium products and develop customers throughout the country.’ Next, the investor has to be able to see a return. For the older generation, worried about the shortfall in their pensions, that could well be a dividend. Alternatively, you might have a growth strategy that boosts the price of shares in the middle term, rather than paying short-term income. If your game plan is to become a listed plc, perhaps on AIM, which typically promises longer term but bigger rewards, it might be less attractive to those baby boomers. Crowdcube recommends giving investors a reward - a promotional offer, in effect. In the sporting world you are spoilt for choice, although it would probably be a voucher to cover all tastes. However, if your growth plan related to developing say a golf specialism, you might focus on golf products. How much money are you asking for? It’s critical. Unlike asking the bank for £50,000 and being told: “Sorry, we can’t lend you more than £20,000,” funding through Crowdcube has to be 100 per cent subscribed or the would-be investors get their money returned (that’s one of the virtues of the process - no deal, no risk for investors). You can, however, invest yourself to make up any shortfall. But unless you get this right, you can end up holding a short straw. If you can’t make an exciting proposition, I suggest you don’t even start. Unless prospective investors think: “Maybe this could be special,” you’re dead, however clever you think your proposition might be. You need to engage the interest and the emotions of potential investors. Yes, the numbers have to be right, but so too does the message of why this is a great opportunity. VIDEO Because your pitch can include video footage, you should aim to use that facility - it’s the next best thing to actually meeting every potential investor. Note that professional investors (angels and venture capitalists) say that they ‘back the jockey, rather than the horse’, so you and your management team are a critical part of the proposition. You have all the other pitches being made as an example of what to do. This is definitely a case of copy what works. Funding Circle has advanced more than £30 million in less than two years www.sports-insight.co.uk 45 www.beyondsport.org Join the movement London, 23-25 July 2012 If you understand the power of sport beyond the track, pitch or court, there is only one place to be this summer. In London. In the company of the truly influential. The Beyond Sport Summit 2012, taking place July 23-25, will set the agenda for social change through sport. Bringing together social innovators, political leaders, company executives and world-class athletes from across the globe, this year’s Summit will be the place to forge connections, do business and create partnerships. Book now to be where the action is this July, when the world will be watching London, and all attention will be on sport and its values. www.beyondsport.org Global Partner Media Partner International Development Partner Brooks GTS ltd edition SP2012 A4 27/3/12 11:49 Page 1 Feeling patriotic? Ltd. Edition Adrenaline GTS @brooksrunninguk brooksrunning.co.uk Running Profiles_football profiles1 01/06/2012 14:59 Page 3 IN SEASON RUNNING RUNNING SAUCONY KINVARA 3 Saucony launched the successor to its market leading Kinvara minimalist running shoe at the London Marathon Exhibition in April. The expo, which attracted crowds in excess of 80 000, was the first opportunity for runners to try and buy the latest update of the top selling minimalist shoe in the US. The Kinvara 3 has already been previewed by dozens of bloggers around the world, including running journalists in the UK. With the shoe enjoying global launches at the three major marathons - London, Boston and Paris - it’s sure to carry the momentum of the first and second incarnations. For more information visit saucony.co.uk/kinvara3 or call 01794 537537. BROOKS PUREPROJECT The Brooks PureProject range hit the market in the middle of last year, and the reaction has been phenomenal. All four of the shoes in the range - PureFlow, PureConnect, PureCadence and PureGrit - incorporate a huge amount of technology that promotes natural motion and a unique running experience in a lightweight package. Brooks’ signature cutaway heel promotes a natural foot strike, so you land in a more forward position on the foot; a toe box split allows your big toe to function independently, encouraging a more springy toe-off; an anatomical last works more efficiently with the foot; and a Nav Band wraps over the instep, securing the foot in place. Brooks’ BioMoGo DNA midsole completes the technical wizardry. Runner’s World Spring Shoe Guide has named PureCadence Editor’s Choice, but with the added comment that the two other shoes tested from the range, PureConnect and PureFlow, consistently scored highly in the shoe lab for cushioning, responsiveness and flexibility. For more information visit www.brookspureproject.co.uk. 48 Follow us @SportsInsightUK Running Profiles_football profiles1 01/06/2012 14:59 Page 4 www.sportindustry.biz SAUCONY For more information visit Saucony’s stand at the INTERSPORT show, visit www.saucony.co.uk, speak to your Saucony representative or call 01794 537537. Saucony’s revolution in running shoes launched last December. The ‘Geometry of Strong’ range made an immediate impact, with the Guide 5, Triumph 9 and Hurricane 14 all returning greater numbers than their respective predecessors and even being out of stock at some points. The Omni 11, Ride 5 and Echelon 3 are the latest of Saucony’s franchise models to take on the Geometry of Strong update. Each of these shoes is 10-15 per cent lighter than their predecessor, more flexible, more stable and just feel so much better. Put simply, they’re more desirable, so easier to sell. REVOLUTION RUNNING Revolution Running is a British sportswear brand specialising in advanced technical running apparel and predominantly cotton-based leisurewear products. The company was formed in the Lake District two years ago and manufactures all its products in the UK. As well as working with British designers, the company is keen to use innovative materials to keep pushing design boundaries and original concepts. Stomatex is a good example of a material identified and applied to the running range. It’s a British engineered award winning fabric that’s been utilised by the company after years of experience in harsh climates and is incorporated in a sympathetic range of layers. Revolution running supports British manufacturing, British design and British athletes. Contact the company for details of its excellent introductory offer. Tel: +44(0)1539 568128. Email: info@revolutionrunning.com. www.revolutionrunning.com. www.sports-insight.co.uk 49 ASICS comes from the latin phrase “anima sana in corpore sano”, meaning a “sound mind in a sound body”. I AM MADE OF ALL THE DAYS YOU DON’T SEE. NOT JUST THE ONE YOU DO. JAN FRODENO, TRIATHLON CHAMPION ARE YOU MADE OF SPORT? ASICS.CO.UK 52871_Jan_Sports_Insight_297 x 210_May.indd Pg1 Qmuli Ltd Tel-0207 278 4009 05/04/2012 10:37 SDL_Layout 1 31/05/2012 14:27 Page 1 picture for illustrative purposes only Operation.... ....’customer is our priority’ Danny Riley Operations Manager The ethos of the SDL Group is to endeavour to meet the retailer’s needs and fulfil their required delivery dates. Stocking SDL ranges of multi-sport clothing and trophies means that you have access to over 45,000 square feet of our extensive stocked range, which means that prompt delivery comes as standard. However, our commitment to you means that if you require an urgent delivery or wish to discuss a specific requirement of an order, then a solution is never far away. Contact the team now on 01282 418448 or, if you prefer email sales@sdlgroupltd.com www.sdlgroupltd.com Multi sport clothing and trophies under one umbrella Swimming Intro_SI Template 01/06/2012 16:06 Page 1 IN THE SWIM Widespread media coverage is putting swimming in the spotlight and London 2012 will provide a welcome boost for brands such as Maru, but more could be done to encourage young swimmers, says Catherine Eade Comedian David Walliams’ 140-mile Thames swim for Sport Relief and various high profile celebrity achievements such as swimming the Channel have been given ample media coverage over the last year or so. So it was disappointing - and surprising - to see last month’s report from the Amateur Swimming Association, which revealed that one third of children cannot swim 25 metres by the age of 11. Researchers calculated that this means around 200,000 children leave primary school each year unable to swim properly. The study, carried out by the ASA and Kellogg’s, sponsor of the association’s swimming awards, found that in some areas of the UK almost three quarters of children were unable to complete one length of a standard pool. The ASA blames a decline of swimming and enhanced lifesaving lessons in many schools, combined with a lack of encouragement from parents. FAMILIAR STORY Budget cuts have forced local councils to close large numbers of swimming pools across Britain, leaving many children without easy access to local facilities. The research also revealed the role of parents in helping their children learn to swim and discovered that without school swimming many children would miss out completely on the chance to learn, as 15 per cent of parents admit they never take their child swimming. Worryingly, it appears that 29 per cent of parents don’t take their children swimming because they either can’t swim themselves or do not feel confident enough in their swimming ability to help their child in the pool. David Sparkes, chief executive of the ASA, says: “Swimming is the only subject on the national curriculum that can save your life, so it’s essential that government, schools and parents join us in taking action and break the cycle before we create a generation of non-swimmers unable to pass on this life saving skill to their children in the future.” But it’s not all bad news for swimming. At the end of April a record 26,000 people made a very ‘big splash’ - and raised over £1.3 million for charity - as part of the Swimathon Weekend. With 640 pools taking part, it was the biggest ever Swimathon event to date, with 9,000 more swimmers (including yours truly) taking part than in 2011 - including thousands of people swimming a Big Splash Mile for Sport Relief. Over that weekend more than 1,367 swimming sessions took place across the UK, with world champion and Olympic silver medallist Keri-Anne Payne helping set off a wave of swimmers in Stockport, and Swimathon president and former Olympic champion Duncan Goodhew showing his support in London. The Swimathon has gone from strength to strength since it began in 1986. Since then more than half a million swimmers have taken part and this year the global fundraising event joined forces with British Swimming and BBC’s Big Splash, Marie Curie Cancer Care and Sport Relief. 52 Follow us @SportsInsightUK Thanks to the efforts of swimming organisations to get people into their local pool for events such as the Swimathon, swimming is still one of the most popular sports in the UK as well as globally. In financial terms, the GB swimwear market is currently valued at £200 million annually, according to The NPD Group. Female swimmers continue to make up the bulk of sales, with the many different leisure centre classes attractive to women of all ages. Aqua fitness is valued at just under 50 per cent of the total swimwear market, NPD found. “The swimming sector is very strong,” agrees Maru’s Roger Allen, who says he is pleased that swimming currently has a high profile, thanks to initiatives such as the Big Splash and various celebrity-led swimming events: “Any antics that promote swimming increase sales for swimming brands and so are to be welcomed.” KNOCK-ON EFFECT But Allen is one of many in the swimming sector who says he’s surprised by the ASA research. “Hopefully the knock-on effect of the Olympics will bring swimming and sport in general higher up school activities,” he says. “The ASA must become a stronger body and make sure that all school children can achieve the 25 metre target by the age of 11.” Maru, which celebrated its 22nd birthday in May, has been making active swimwear since its launch in 1990 and Allen says the brand is currently enjoying strong sales: “We are seeing good growth Swimming Intro_SI Template 01/06/2012 15:20 Page 2 IN SEASON SWIMMING in Europe and we know if we can find partners in the USA we can expand the brand further.” Despite reports of soaring sales of swimsuits in retailers such as Tesco and Asda, which are selling swimwear for as little as £5 or less, Allen says he is not particularly worried about the rise in ‘supermarket swimwear’: “Overall we have not seen a reduction in sales because of the supermarket pricing. Many of their sales are impulse buys, but our non-technical products such as swim shorts have taken a hit.” So what is driving sales for the brand at present? “Our Twenty 12 collection, featuring the Union Jack has been huge with ladies and kids, and the men’s styles are now taking off,” Allen explains. “The main range has had a very good reaction from independent retailers, coupled with a ‘by return’ stock service.” Triathlon continues to provide a boost to sales at Maru, with training aids now sold by the company, including pull buoys, fins, drag shorts and floats, as well as dive sticks, flyers and dive balls, right through to ear plugs, nose clips and swim bags. “Due to the Olympics and a rise of interest in triathlon, swimwear has become much more technical,” says Allen. “Our performance range Pro T uses Xtra Life Lycra with a waterproof Teflon coating and gives optimal muscular compression. It has also been extensively tested for chlorine resistance - even after 200 hours of pool water exposure.” FABRIC TECHNOLOGY It is just as well brands such as Maru are further developing the resistance of swimwear to “ SWIMMIN GI ONLY SUB S THE JEC THE NATI T ON ONAL CURRICU LU CAN SAVE M THAT YOUR LIF E ” chlorine, as recent research from Invista, one of the world’s largest producers of fibres and polymers, recently revealed that only 53 per cent of women wash their suits after use, meaning that chlorine and other hazards of the pool environment could make swimsuits more likely to deteriorate. Invista says Xtra Life Lycra resists fibre breakage more than five times longer than other chlorine resistant elastanes and a suit containing Xtra Life Lycra will resist degradation from the damaging effects of the swim environment. Maru is clearly on the right track with its choice of material for the Pro T range. Invista research also revealed that 77 per cent of women are more likely to buy a suit labelled with this fabric technology than one without. Allen remains bullish about prospects for the brand during and after London 2012. He says: “British medals in swimming will drive more children into the pool, so I am very confident this will translate into long term sales. The more golds the better for the swim sector.” There can’t be many swimming brands who would disagree with that. www.sports-insight.co.uk 53 Swimming Profiles_football profiles1 01/06/2012 15:23 Page 3 IN SEASON SWIMMING SWIMMING SWIMMING POOL FUN AT JAKABEL Jakabel takes the fun side of swimming as seriously as the safety side. With full UVP50+ protection swimwear in vibrant, eye catching colours, children will also love the range of pool toys Jakabel offers. With prices from £1 to £20, there is something for everyone in the family. ● International brand. ● Two-three day delivery all year round. ● No minimums. For more information contact Josu on 020 8715 2385, email info@jakabel.co.uk or visit www.jakabel.com. AQUA SPHERE Aqua Sphere is an innovative expert that’s committed to enhancing the swim experience for everyone. Its K180 is the first-ever hydrodynamic small socket goggle with asymmetrical and anatomical curved lenses, combining outstanding wraparound vision with the most comfortable and natural fit possible. Already getting excellent reviews from swimmers, a K180+ micro gasket version is also available for even faster elite level racing. Both are available in Lady versions to ensure the best possible fit for the female face. With the full range of stylish performance swimwear and accessories completing its resource, Aqua Sphere delivers the proven swim solution. Small wonder it’s been chosen as the official swim partner for the British Gas Great Swim 2012 Series. 54 Follow us @SportsInsightUK For more information call 01254 692200 or visit www.aquasphereswim.com/uk. Aqua sphere_Layout 1 30/05/2012 14:46 Page 1 Tel: 0044 (01)1254 692200 www.aquasphereswim.co.uk backpageimages Netball Intro_SI Template 01/06/2012 15:52 Page 1 Since England Netball launched Back To Netball in 2009, thousands more women have joined local teams and the game continues to expand in other countries too, says Catherine Eade Retailers who might be wondering why so many women are popping in to buy ASICS Netburner Pro trainers or order a customised set of Gilbert netball dresses have got England Netball to thank. The organisation’s Back to Netball initiative, launched three years ago, has attracted over 18,000 participants so far. As the England Netball website explains: ‘Back to Netball is a gentle reintroduction to netball for adult females of all ages. It is about rediscovering the sporting ability you forgot you had, creating new opportunities to get active, making new friends and having fun.’ SUCCESSFUL Sessions are coach-led and cater for all abilities, covering the basics of the game, from chest passes to footwork. England Netball spokesman Alex Sexton says the initiative has been hugely successful. “We now have around 20 netball development community coaches around the country delivering the Back to Netball initiative and have had over 18,000 participants join in the B2N sessions,” he says. “The sort of women joining range from those whose passion for the game died out after school to those who have moved area and want to get involved with the sport they love, while enjoying the 56 Follow us @SportsInsightUK opportunity to socialise at the same time.” The initiative is not the only scheme launched by England Netball to get increased numbers of girls and women chucking a ball around: “We also have the High 5 scheme, which is encouraging youngsters to take up the sport from a young age at school,” adds Sexton. High 5 is the recommended 5-a-side version of the 7-a-side game for 9-11-year-olds, which gives children the chance to experience every position on court, as well as off-court roles. Many primary schools have embraced the format, which encourages mixed teams rather than the traditional female-only games of yore. The use of the internet is key here, with England Netball creating a child friendly, ‘cool’ section of the website specifically designed to appeal to the 9-11 age group. Initiatives such as High 5 and B2N come under the umbrella of the overall branded netball initiative My Game, says Sexton, who adds: “My Game is showing that netball can be played by all, regardless of ability, social status and gender. We also provide more coverage on social media to keep players and potential fans as updated as possible.” Netball has also received a boost from Sky, which recently broadcast the Netball Europe Open matches in a move that gave the sport welcome media exposure. International Federation of Netball Netball Intro_SI Template 01/06/2012 14:49 Page 2 IN SEASON NETBALL Associations president Molly Rhone said: “This is brilliant news for netball fans and for the profile of netball and women’s sport. It is very important that we bring international netball to the widest audience and build up a powerbase of support for netball’s national teams.” Alex Sexton adds: “This is obviously a huge positive for us and we strongly value our relationship with Sky and strive to continue to put netball on the television.” Hellen Manufor, Netball brand manager for Gilbert, described the Sky broadcast as “brilliant”. “It brings welcomed exposure and growth,” she says. “I think England Netball is doing a great job with initiatives such as Back To Netball, but more prime time exposure would be fantastic. The netball market is strong. We are aware of austerity pressures, but Gilbert has seen continued growth over the last few years.” “ NETBALL RECEIVED HAS A FROM SKY BOOST , WHICH RECENTL YB THE NETB ROADCAST ALL EURO PE OPEN MA TCHES ” backpageimages the size of the Australian netball market and the success of the country at international level, but England Netball claims it’s happy with the situation in the UK. Says Alex Sexton: “Funding is healthy for netball and it is one of the highest performing sports in the Sport England set of criteria. The Whole Sport Plan has just been finished for the next set of funding and we are hoping that our continued progress will see us receive more funding. We are working very hard to continue promoting the game and to attract commercial sponsors. Our league is not as large as the ANZ in Australia and New Zealand and the sport is hugely supported down under - our aim is to make the game just as big over here.” RETAIL PERSPECTIVE OLYMPIC AIM The Holy Grail for netball is obviously its inclusion as an Olympic sport, but despite petitions to governing bodies and Olympic committees this doesn’t look like happening in the near future. “Netball has been cut for consideration for the 2020 Olympics, but the International Federation of Netball Associations continues to fight our cause,” says Sexton. “To enhance our chances we continue to spread the word of netball globally and the game is getting bigger in the Americas and Africa.” Backing up this viewpoint, the IFNA was recently shortlisted for a prestigious SportAccord Spirit of Sport Award due to its creation of ‘Netball Safaris’, an initiative that has introduced netball to thousands of new players in Africa, boosting interest in women’s sport and given many girls their first opportunity to play. Whether the sport manages to make it into the Olympics or not, globally netball is still moving into new markets - and continues to inspire players. backpageimages Some UK retailers are reporting a growth in netball sales. “Women are buying netball kit on a more casual basis around here, such as polo shirts or sweatshirts, rather than Gilbert branded clothing,” says a spokesman for Morbec Sports in Essex. “The Gilbertbranded clothing is more for the leagues, ex-England players, etc. But we do a lot of teamwear, printing up polo shirts and so on for teams in the area. Women tend to be good at organising games among themselves, rather than being part of any particular organising body, and netball is massive in terms of players.” Adrenalin Sports in Surrey also painted a positive picture of the sector. “We sell a lot of ASICS Netburner and Netburner Pro shoes - both to parents of schoolgirls who play and to 30something women who are playing regularly,” said the manager there. “We sell a lot, it’s very strong in this area.” While many players favour the traditional netball outfit of Tshirt and shorts or skirt, technological innovations are taking place within the game just as fast as in other sports. SKINS recently announced the results of a new study into the effectiveness of compression garments in the Journal of Science and Medicine in Sport. The study investigated the effectiveness of SKINS gradient compression garments in improving physiological variables in a netball specific circuit. Data recorded using a GPS of nine subjects revealed greater distances were travelled at a faster velocity when players were wearing SKINS, compared with the usual netball attire. “The results of this study suggest that during a netball game players may be able to cover more distance during short sprints by wearing SKINS gradient compression garments than without them,” says Karen Potter, the company’s marketing coordinator. If word spreads about the advantages players could enjoy with SKINS and other compression garments, these could form another revenue stream for retailers wanting to expand their netball range. The Australian government recently pledged $2.6 million (£1.6 million) to netball down under, a significant sum that reflects www.sports-insight.co.uk 57 Saucony_Layout 1 01/06/2012 14:12 Page 1 FIND YOUR STRONG Due to continued growth in the running and sport specialist market, Saucony are expanding our team and recruiting for two Technical Representative roles. Regions: Role 1 - Midlands & Ireland. Role 2 - North of England & Scotland Responsibilities: The Technical Representative role is a vital position within a growing running brand. “Tech Reps” are in the front line in Saucony’s regular communication, education and relationship building with both retailers and consumer. Our tech reps are responsible for staff training, in-store branding and merchandising, event support and marketing. They provide essential support to the UK and Ireland sales team. Requirements: Strong running product knowledge, the ability to interact with shop staff and excellent presentation skills are essential. Empathy with consumers as a runner or regular sports participant is vital. Podiatry and/or biomechanics studied to degree level preferred but not essential. IT skills including experience with MS Office (Powerpoint, Excel & Word) also beneficial. Both roles require regular weekend work, with time given in lieu. Renumeration: Competitive salary, company vehicle and benefits package. Closing date for applications: 25th June 2012. Start date: 1st August 2012 For further information please check www.saucony.co.uk or email emma.stocker@saucony.com or send your CV to Office Manager, Saucony, The Lodge, 3A Golf Course Lane, Dean Hill Park, Salisbury SP5 1ET Team kit pro_Layout 1 30/05/2012 14:46 Page 1 balls, backboards, portables and teamwear now available together! For further information call 08448 849861 or see your Uhlsport sales agent: Scotland: Eric Muir Northern Ireland: Brian Hutchinson North & Midlands: Dan Hume London & South East: Bob Ludlam Wales & South West: Mike Morgan spalding_sports_insight.indd 1 07940 598779 07595 543835 07960 013475 07973 394004 07973 802986 21.12.2011 13:11:50 For the complete mplete orts range of sports races supports, braces and medical al consumables... es... Mueller it. It’s all about support. ELB OW OR SUPP T ELA ST LE NK ORT NEOPRE PP NE SU D EN BL A PORT EL SUP AS ST TI RI IC ® TENNIS EL BO 80 W HG C SUPPORT W RA ST RI W W PORT NE OP SUP R P OW LEND EB EN TENNI SE LB *6473,;,(5+*6479,/,5:0=,9(5.,6:-44,+0*(3 *65:<4()3,:05:;69,05-63,(-3,;:;(0369,+05:;69,76: -9,8<,5;4(92,;05.(*;0=0;@.9,(;67,505.6--,9: .9,(;4(9.05:5,?;+(@+,30=,9@+,+0*(;,+:(3,:;,(4 MOUT MO UTHG UT HGG UAA RD R D SSPE PECI PE CIAL CI ALIS AL ISTT OP IS O RO I S NO N W TH T E OF O FI F CI CIAL AL UK U K DI DIST STT RII BU STRI BUTO TORR OFF LEA TO L EA EADI DING DI N S PO NG PORT RTSS HEE AL RT ALTH THH CAA REE S PE PECI E CII AL ALIS ISTT MU IS MUEL ELLE EL LEE R PROOUDD SUP UPPLI PLIERS TOO PL L EI CES LE LEI ESTER TER E TIGER TI GER GERSS Existing customers or those interested in becoming a Mueller stockist, contact: T: 01442 430692 E: mueller@opro.com www.muellerit.co.uk Etailing One_SI Template 01/06/2012 14:37 Page 1 n o i t c e f r e P PRICED TO We’ve all experienced behavioural pricing. The cost of flowers increases around Valentine’s or Mother’s Day and petrol stations, reacting to a potential fuel shortage, hike their prices accordingly. Retailers already use regional price variations, while loyalty cards, which attract regular discounts, are now an established part of the retail pricing landscape. NORM This kind of behaviour has been the norm across the retail space for decades. What is different today is the level of information businesses have about their customers and how they behave. With this knowledge, behavioural pricing looks set to enter a new era, thanks largely to the rise of social media. Last January a blog post appeared that heralded 2012 as the year of behavioural pricing. In it Alex Gannett, founder of CampusSplash, proclaimed: ‘This year will mark the end of static pricing. The use of your tweets, credit score and web history in ecommerce pricing is frightening - but ultimately unavoidable.’ Already companies have begun to appear that help retailers price their goods in accordance with their competitors. BlackLocus and Adobe AudienceManager are just the first of what is expected to be a huge market sector over the next few years. “Consumers are more sophisticated and pricing is more transparent than ever before - especially online,” says Morgan Flager, a partner at Silverton Partners, an investor in BlackLocus. “BlackLocus helps retailers to succeed in this environment by allowing them to rapidly respond to their competitive environment and better understand how pricing effects conversion.” “ Behavioural pricing looks set to enter a new era, thanks largely to the rise of social media, says Dave Howell What is the ‘perfect price’ for goods or services? The answer to this question has been somewhat of a Holy Gail in retailing for decades. Many economists have spent years developing algorithms to come up with an answer, but all of their research was missing one vital component - detailed customer behaviour data. Retailers can now access that information from a wide range of sources, not least their own website. Martin Petts of social media marketing specialist Social Stamp says: “There are currently consumer intelligence companies that work with brands to understand what you are buying and use that intelligence to offer you something to buy next. The data about you is out there.” PROFILE With Facebook approaching a billion active user accounts, the level of information available about consumer behaviour has never been higher. As consumers are increasingly happy to reveal personal details in order to gain the best rewards, this information can now be collected to form a comprehensive behavioural profile. The key issue with behavioural pricing is how customers are likely to react - social media, if nothing else, has given a great deal of power to them. If they feel mistreated by retailers they can make their feelings known very vocally and very quickly. The conversations that now take place between consumers will, of course, include price. The issue then becomes whether a retailer can practice behavioural pricing and get away with it. LOG POST LAST JANUARY A B HERALDED APPEARED THAT OF 2012 AS THE YEAR ICING BEHAVIOURAL PR 62 Follow us @SportsInsightUK ” Etailing One_SI Template 01/06/2012 14:37 Page 2 E-TAILING According to the latest Global Trust in Advertising report, market research specialist Nielsen shows that word of mouth recommendations are still a strong force in the marketplace. If behavioural pricing was to become the norm, it will be interesting to see how trust in brands and the advertising they use would be affected. Are we entering a world where the prices on your web page change depending on who is viewing it? It may seem like some way off, but a system is already being developed to automate this process. And consumers may be playing right into its hands. A new report from conversion expert Monetate reveals that a third of US consumers would prefer to use their social login details to access their ecommerce accounts. Not surprisingly, using their Facebook login details was the most popular. This desire to use social login could deliver just the information that behavioural pricing would be based upon The commercial driver behind behavioural pricing is ecommerce. According to the latest research from online payments provider WorldPay, UK consumers spend 25 per cent of their disposable incomes online. This is the highest of all EU nations and two per cent higher than consumers in the US. The WorldPay Global Online Shopper Report revealed: ‘Younger shoppers primarily in their early 20s - buying clothes, sports gear and software downloads - drive much of the online economy in the UK, supported by a secondary typology of women in their mid 40s spending mainly on financial products and in online department stores. Among these heavier spenders, further purchases are likely to be prompted by delivering a more interactive online experience and one in which they can trial or gain better understanding of the products in question.’ “Every day we hear reports that consumer spending is under pressure, but ecommerce continues to grow at a healthy rate,” says Gabriel Hopkins, head of ecommerce products at WorldPay. PRIVACY What is most concerning about behavioural pricing is privacy. Users of Facebook have been highly vocal about this issue for several years, forcing the company to tighten its security. However, where behavioural pricing is concerned the data that pricing could be based on would usually be in the public domain. For retailers, the tried and tested methods of behavioural pricing that are linked to loyalty or special events still have a huge commercial value. However, as social media continues to become more and more a part of consumers’ everyday lives behavioural pricing will inevitably become more sophisticated and touch every retailer. www.sports-insight.co.uk 63 European championship 2012 WIR TUN WAS (WE TAKE ACTION) Our Social Campaign for 2012 Children suffering from severe heart defects have a low life expectancy. These are the kids we want to make sure are getting the best possible care, and so our WIR TUN WAS (WE TAKE ACTION) campaign for 2012 will be in support of the ROBERT-ENKE-STIFTUNG and the work they do with children suffering from heart conditions. BY BUYING THIS PRODUCT YOU WILL ALSO BE SUPPORTING THE WORK OF THE ROBERT-ENKE-STIFTUNG. FOR THIS WE SAY THANK YOU. For more about our social projects go to: uhlsport.com/wirtunwas • For more information please call 08448 849861 or email: uksales@uhlsport.com • Follow us on twitter: @UhlsportUK • Visit our Facebook page www.facebook.com/Uhlsport.UK uhlsport Euro advert for sports insight magazine_210x297_RZ.indd 1 22.05.12 07:52 Counter_SI Template 01/06/2012 14:34 Page 1 TAIL-ENDER UNDER THE COUNTER A sideways look at the world of independent retailing In the past we’ve never been bothered much by shoplifters, probably because there’s not much in the shop worth stealing, but the return of the recession seems to have changed all that. Last week someone distracted my assistant Norman long enough to walk out with two squash racquets and a packet of freezer gel sticks down the back of his trousers. And a few days earlier a running shoe disappeared from the display cabinet near the door. Norman thought he had seen a one-legged cove with a dog hopping surprisingly quickly past the benefits office, but we couldn’t prove anything. SECURITY Times are hard enough, goodness knows, without villains legging it with our merchandise, and so we asked Norman’s mate Terry, who’s in security at Tesco, to slip round in his lunch hour and give us a few tips on how to make the place more secure. To give him his due, Terry knew his stuff. He was quick to find that the locked front door could be opened with a well placed kick and that if you took the piece of cardboard out of the toilet window you could reach in and disconnect the burglar alarm. He’s doing us a good deal on some second-hand CCTV gear, which he says is a wise investment in view of how much is being nicked nowadays. For instance, according to Terry, the average shoplifter commits nearly 50 thefts before being caught and one out of every 20 people coming into your shop is apparently a potential thief. “They’re getting so cocky,” Terry said. Only that morning he had caught someone red-handed putting a joint of beef from the deep freeze up their jumper. “I said: ‘What are you doing with that?’ And she said: ‘Roast potatoes, carrots and a few Brussels sprouts, if it’s any of your business’.” The CCTV stuff came into its own on only the second day we’d had it when Norman found a box of three minimum aerodynamic drag tennis balls had disappeared from the counter next to the till, and this hoodie with a face piercing and black fingernails was acting pretty suspiciously on the surveillance monitor. The fact that he was the only customer in the shop at the time also made things look pretty black for him, too. I put the ‘Closed’ sign on the door and said: “Turn out your pockets, pal,” in a voice I hoped sounded like that bullying detective in Life on Mars, but which Norman later said reminded him more of Arthur Daly in Minder. “Don’t you touch me,” said the lad. “You’ll be violating my human rights. My probation officer and lifestyle counsellor warned me about people like you.” “I know his dad,” Norman said. “The whole family have got ASBOs. There was a picture of them in the Daily Mail.” “Why would I want tennis balls?” asked the lad. “They’re not hard enough to hurt anybody.” “To sell them, I expect,” Norman said. “Or to sniff the bonded water repellent. The worst thing they ever did was to abolish national service.” It was lunchtime and a few people were trying the door. Not only had we lost three tennis balls, but now we were losing customers, too. On top of that, I seemed to be getting a migraine. Norman escorted the suspect into the back office. He then rang his brother-in-law, who’s a police community support officer, to D ENOUGH, R A H E R A S E IM T WS, WITHOUT O N K S S E N D O O G ING IT WITH VILLAINS LEGG DISE OUR MERCHAN “ 66 Follow us @SportsInsightUK ” ask his advice. “Now you’ve told me about an alleged misdemeanour, I’m obliged to report it,” the brother-in-law said. “Pity. I was just going to IKEA with the wife.” He arrived 10 minutes later with a female community liaison officer carrying a briefcase of victim support leaflets. “Hello Darren,” she said. “How’s your mum?” SEARCH A quick search revealed no tennis balls on the suspect. “He’s hidden them while we were waiting for you,” Norman said. “In the old days you’d have been here on your bike in half the time.” “I told you I didn’t have them,” the lad said. “It’s victimisation. We live in an accusatory society. No wonder I’m stressed out.” “We could arrange a stress counsellor,” said the female community liaison officer. “Or you could attend a stress workshop if you prefer. Perhaps we can work out some dates that fit in with your community service?” That seemed to be the end of the matter, apart from the hoodie threatening to sue us for wrongful arrest, kidnap and violation of the freedom of the individual. Of course, there was still the matter of the missing tennis balls, but perhaps it’s worth mentioning that Norman found them down the side of the till. I’ve told him that if we don’t keep that to ourselves we might read about it in the Daily Mail, too. Meanwhile, he has instructions to make sure that when every 20th customer comes into the shop he keeps a very sharp eye on the CCTV. Samurai PG_Layout 1 01/06/2012 12:31 Page 1 l 2 ai 4 et e EW r g N ai pa ur e m se Sa es ng ra Elite Light Weight Jacket 1000 SAM Four way stretch fabric inserts Waterproof fold away hood Pitchside Rain Jacket 1103 SAM ‘Invisible zip’ rear pockets Articulated mesh vents Breathable mesh Storm cuffs For more information on how to become a stockist please contact: South West - Mike Morgan - 07973 802986 - michael@michaelmorgan4.orangehome.co.uk South East - Richard Morris - 07778 159180 - rjdmorris@btopenworld.com East and Midlands - Malcolm Stedman - 07768 937370 - malcolm.stedman@btopenworld.com North & Scotland - James Lawrence - 07545 939316 - james@brandcomanagement.co.uk Ireland - Mark O'Neill - 00 353 876 358525 - oneillmarketingsolutions@gmail.com