Owners news - KOA Owners Association

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OFFICIAL PUBLICATION OF THE KAMPGROUND OWNERS ASSOCIATION, INC.
Volume 28
Issue 4
October/November/December
2008
President’s Corner.......................................................2
2009 Owners Association Board................................. 4
Welcome to Our New Area Directors........................... 4
Special Recognition from the Annual Meeting
We Are Family Award.............................................5
Franchise of the Year Award..................................6
Forty-Year Recognition Awards.............................. 8
State / Provincial News.............................................10
Decisions on Lodging Choices..................................17
Funnies......................................................................19
News Releases.........................................................20
Successful Fundraising Examples............................ 22
Annual Meeting Memories.........................................24
Thanks & Merry Christmas from the Staff................. 27
www.koaowners.org
www.koaowners.org
October/November/December 2008
• Contents •
11
Volume 28, Issue 4
President’s Message for OA
Newsletter Issue 4, 2008
I am so honored to
have been elected
President of the
Owners Association
for the coming year.
The OA has made
some tremendous
stride these past
two years under the
leadership of Jeff
Stovold. He has
helped your board to come together and
focus on some of the most important issues
we have faced in recent years. With the
many problems in our economy, the high cost
of fuel, and the increasing unemployment rate
we have had faced some very challenging
times. I would like to thank Jeff for the
commitment to excellence he has made for
the OA, and for his dedication and support as
we have strived to work for our owners and
the KOA system. Our goal for the coming
year is to continue the work that has started
under Jeff’s leadership as we continue to
increase the value of your membership in
the Owners Association.
It is most important that we continue to work
closely with KOA, Inc. in enhancing our KOA
system and achieving continued growth in
camper nights and in our market share of
the camping industry. Many of the plans
and programs implemented in the past few
2
years have come about because of the input
of our board, and the communications we have
had through the marketing and technology
partners to try to better serve all of you. Often
the work that your officers and board are doing
is not talked about by us, but I do want to
assure you we are always out there discussing
and critiquing ideas and suggestions coming
from Inc, our owners and the OA board and
committee members.
I want to thank all of you for your support of
the OA and to tell you how much I am looking
forward to serving you in the coming year. We
have had a great finish to the year with our
annual meeting at Myrtle Beach. That meeting
has also laid the foundation for many new and
exciting opportunities for next year. Four new
area directors joined the board this year. The
outgoing directors: Marshal Gray, Jerry Leath,
Paul Friesen, and Kathy Kennedy have made
great contributions of time and effort on our
behalf. I know you join me in thanking them for
their contribution to the Owners Association and
to our KOA system.
Some of the highlights of the annual meeting
are featured in this newsletter, so please take
a look and recapture some of the memories.
And finally, on behalf of the entire OA board and
staff, I would like to wish you all a happy and
peaceful Christmas and holiday season, and
great success in 2009.
Owners News
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October/November/December 2008
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3
Volume 28, Issue 4
OA 2009 Board of Directors
Front row (left to right): Carrol Murray, Tina Haith, Dan Goad, Sarah Martin, Pamela Mendala, Vicki Cole
Back row (left to right): Karl Schmidt, David Witt, Jerry Dale, Steve Linde, Jeff Stovold, Mike Kuper
Missing: Carol Preble, Peter Perkins
Welcome to Our New Area Directors
David Witt
4
Jerry Dale
Karl Schmidt
Carol Preble
Owners News
We Are Family Award
Jerry and Barbara Dale ~ Winners of the We Are
Family Award (pictured with Hope Perkins)
I just wanted to let you know about an extra special
KOA owner. As you know by now I had to receive a bone
marrow transplant back on April 3, 2008. This normally
would not have presented a problem but our campground
was scheduled to open on April 1. We had been in email
contact with several of our KOA friends keeping them
updated on my treatment progress. We were not sure
what we were going to do about the campground, as you
may know it takes a lot of work even if things go smoothly
to open a seasonal campground. We did have our son
and Hope’s father to help, but our workcampers were
not due for a few weeks.
Then came the call we were hoping for. Jerry Dale
of the Manchester Tennessee KOA called and said he
would come up to Indiana and help us get open. We
have known Jerry and his wife Barb since we attended
KOA-U together back in 2003. They have always been
special friends to us, but his call brought tears of joy to
our eyes. Jerry drove the 560 miles to Middlebury two
weeks prior to opening and helped us get things turned
on and working. I know that Barb said she was happy to
get a break from him for a week but this I know put extra
stress on her and their own campground. I think this kind
of support can only be found in the KOA family and that he
should be considered for the “We Are Family” Award.
This is the kind of dedication and support characterizing the We Are
Family Award. Jerry has recently completed a term as the President
of the Tennessee Owners Association, and has just been elected
to the OA board as an Area Director for Region 1. Congratulations
and thanks to both of you from the Owners Association.
www.koaowners.org
October/November/December 2008
Congratulations to Jerry and Barb Dale on being the recipients
of the We Are Family Award given by the Owners Association
at our annual meeting in Myrtle Beach. Jerry and his wife are
the owners of the Manchester, TN. KOA, and have been strong
supporters of the Owners Association. They have given much
help to other owners in time of need. In a letter of support for
their nomination we received the following email from Peter
Perkins owner of the Elekart/Middlebury KOA:
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Volume 28, Issue 4
Paul and Cam Friesen Win the
2008
Franchisee of the Year Award
Shown above are the 2008 Franchisee of the Year Award winners: Paul and Cam Friesen. Paul and Cam are
the owners of the Watkins Glen KOA in Watkins Glen, NY. Paul has just completed his fourth term as Area 2
Director for the Owners Association. He has also served on the Marketing and Technology committees. We
congratulate both Paul and Cam on receiving this prestigious award, and want to thank Paul for all the work,
time and effort he has put forth serving the OA and the KOA system. He has been a frequent contributor to
articles in our newsletter and know that he will continue to share his thoughts and ideas with us.
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Owners News
www.koaowners.org
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October/November/December 2008
Volume 28, Issue 4
40
Celebrating 40 Years
The Crots Family
Monroe County/Toledo North KOA, Monroe, MI
Bell Family
San Diego KOA, San Diego, CA
Pictured here are Owners Association members who received awards from KOA for being in the
KOA system for 40 years. Congratulations to them all, and let’s wish them luck for the next 40 years.
Other 40-year recipients not pictured are:
The Peck Family from Russell Springs KOA
The Alleman Family from Lafayette, LA KOA
The Denton Family
Flagstaff KOA, Flagstaff, AZ
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The Rohde Family
San Antonio KOA, San Antonio TX
Owners News
Contact Aaron Linden toll-free at
1-800-300-4370 or via email at
aaron.linden@hubinternational.com
P.O. Box 6006, Sheridan, WY 82801
www.koaowners.org
October/November/December 2008
Aaron Linden with HUB International has
specialized in the proper insuring of KOA
Kampgrounds and their unique needs for
many years. Aaron, along with his dedicated staff are ready and willing to handle
your Kampground insurance with the care
and attention that you deserve. Please
contact Aaron today for a free, no obligation quote. We look forward to hearing
from you!
9
Darol Blunt
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Belonging to our regional Owners Association
benefits you in many ways:
     *  You meet great people in the same business you are involved with
     *  We share ideas of what works and what does not work
     *  You satisfy your franchisee agreement for participation
     *  KOA, Inc. representatives are always there to let us know what is happening
     *  Plus much, much more
 
He also informed us that the next Spring
meeting will again be at the Stockton/Delta
KOA on March 9, 10 & 11 2009. Some topics
on the agenda will be:
     *  KOA University “on-the-road” presentation
     *  Debbie Sipes of CPTA pays us a visit
     *  National O/A updates
     *  Changes coming to the 2010 Directory
     *  A cruise on the Delta
     *  We’re working on a guided fishing trip on Monday (more later)
     *  Lots of information; lots of food; lots of fun;
lots of memories
     *  More marketing ideas
 
I guarantee it will be a great time.
 
Darol Blunt
Visalia KOA
President Cal/Nev Owners Association
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Our thanks to Darol Blunt who is serving as the
President of the Cal/Nev Owners Association.
He has sent us the minutes of their last
meeting, but also is sharing with us some
thoughts on the value of participating in your
state/provincial Owners Association:
KA
Volume 28, Issue 4
Some Reasons to belong to Your
State/Provincial OA Association
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Owners News
Minutes
California/Nevada KOA Owners Association
Fall 2008 Meeting – Stockton/Delta KOA
The meeting was called to order at 9:06 am October 7, 2008 by president Darol Blunt
Attendees:
Terry shade Vice President COP, Ryan Baker Stockton KOA, Scott Haar Trinity Lake, Erik Gothberg-Regional
Vice President of COP, Mike Bell & Clint Bell-San Diego KOA, Chuck Church- Reno KOA, Brian Cushman Lake
Isabella, Eric Smith at Feather Falls KOA, Greg Dunagan Las Vegas KOA Corporate- Terry Shay, Lori Regele,
John and Cindy Simoneau, Placerville KOA
Treasure Report: About $5,000. In bank, only outstanding bill is a refund to Feather Falls KOA.
•
Stockton- cabin groups are up due to family reunions, dollar flat, growth in lodging, daily even, monthly down,
Stockton benefited from other marinas running out of water and that bump got in best case a flat summer.
Shoulder season is slim no water skiing and fishing no people. Terry- in spite of lodges and adding lodges we
came out with the idea that “lodges are good!” Cabins came to be due to 1970s oil embargo. KOA feels this is a
similar movement. Cabins were easily maintained lodges, will require more skilled workers. Sally, in Santa Cruz,
now has 13 lodges- doing very well and has linen packages at $10 per person per stay; loft units most popular
near playground, 73 nights per unit, groups love them, busy weekends she held open houses in available lodges.
People are now aware for next year. Terry reports that Cape Hataras has 8 new units each 88 nights. General
consensus is everyone is adding more lodges
•
Trinity Lake- Many challenges this year: economic issues, remote location combined with gas prices, many
fires in area. Camper nights down 37%, the good news is that the structures were improved and consistency to
program so that clientele are much happier. Scott has focused on making campers feel like VIP. Bathhouses
renovated, docks being rebuilt.
Fun year with Summer Shiners recreation program that had positive success. Got the right people working
at campground and is very excited for the future. Trinity has older lodges and has been making improvement
to existing lodges. They do make beds; put towels in bath like a hotel. Do a night hike with a snipe hike and
they have a big foot costume. Overall A’s up 30 points on KSS. Summer Shiners are a ministry of college age
recreation staff and fill positions at front desk and housekeeping staff. Trinity Lake has 240 sites (100 rv, 80 tent,
20 cottages), 46 boat slips.
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Placerville- major construction projects converting 8 back-in sites to 50 Amp water and electric. Up through June
then summer went down overall camper nights 10.3% down money up do to raising prices. Put in swing set and
got lots of use. Put in little tykes for the little bitty kids being used a bunch. Indian casino next door that was
closed is reopening in December. They hope the patrons of casino will use large sites.
El Dorado fair was booming and need additional flyers from campgrounds. 30-40 cases of quick guides and
3,000 – 4,000 bags. Need additional rack cards from all campgrounds by June 2009. Attendance was about
70,000. John and Cindy have been doing this show for a very long time. Had 3 great workampers this season
both outside and inside. Getting frustrated with KSS. Wish their happy campers were better represented in
KSS. Darol- European market not represented-30% of his market. Darol KSS is a good tool that he can use but
should not be the end rating product.
www.koaowners.org
October/November/December 2008
Opening Discussion: How do we get more people to come to these meetings?
ideas:
• Have a topic such as pool systems/laws
• Timing of meeting- fall meeting at jamboree?
• One day meeting?
• Web cams- probably not viable
Campground Reviews:
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Volume 28, Issue 4
This spring storm tree fell from neighboring property took out all refrigerated items, light bulbs ect-$18,000 in
damages. New Philadelphia insurance company for about $100 has a program to cover off premise items falling
onto your property and causing damage.
•
San Diego-Mike San Diego celebrates 40 years this year, Ted is still working on the
grounds, Carol has retired. Campground sale will probably fall through do to economy. Just opened RV storage
lot, 120 units. Grand Canyon finally permitted and finally building ginormous septic system, and buildings. Has
cost $600,000 more than estimated on this 100-site campground. Will be a great little campground but who
knows if it will ever be profitable. Clint-operationally down 7.0% in campernights 1.2% up $. PCN up. Lodge
will end with 175 nights at $225.00/night. Coffee cart great for socialization and tell camper stories but when
costs are factored in not as profitable as hoped. Drip coffee is more profitable than high-end mochas. Segway
program- units durable, mainly an experience $5.00 for 5 laps, but the full hour rental not as popular. Ages 8-18
could only ride during “activity”. New lodges will be ADA and loft units. Mike- green initiative recycling program
money goes to care camps.
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Visalia - Darol- down 9% campernights. News- Judy and Darol very happy with
business and have bought out his sister and brother-in-law. Independence bank processed the loan to do buy
out. So as of September 10th Darol and Judy no longer have partners. Good staff for this winter. Darol putting
in Lodges. Spoke to housing person for military families with animals, looking forward to these guests. Club
market for cabins and tent sites are up. Clubs made up of professional people.
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Reno – Chuck: Reno as a city down 20-30%. Park about 27% down camper nights. Versus competition feel
they are getting their share. Deluxe patio site running 90% occupancy and booking for following year. Looking
into different market- Changing some back into sites into tenting sites.
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Lake Isabella-2 Lodges went over extremely well, added 3 cabins. Both new lodging did very well. Gas prices
are actually helping to get campers. Working with rafting companies to do cross promotion. Did 2 theme
weekends luau and ho down and both weekend were up. Ho down square dancing was a hit. Darol comments
that he is hearing great feedback of improvement of this campground.
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Santa Cruz: Sally- Easter time flat, year to date down 9% down and money .1% up $. Patio sites are going
for $20.00 more per night. Average stay 3.2 to 6 nights on patio sites. Summer shiners did a great job and
recreation up 10% Tie dye was up. Now offering pillowcases, bandanas and tank tops. Coffee up; food revenue
down. Good shoulder season churches, schools. Come Camp with us was up. Raised $10,000 for care
camps.
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Feather Falls -- Feather Falls- income up; 17% camper nights up 27% ( numbers due to 2 for 1 promotions)
fires were great for camper nights, they were booked solid for 2 weeks. He is concerned that his class A
business will be effected by economy. Lots of marketing being done. September business record low due to
economy/stock market. This November class A groups will yield a 50-60% increase over last year.
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Las Vegas- Rough summer, spring and fall. Camper nights down 18% and income down 14%. Vegas as a
whole down but not as much campground. International has been a shining star. Trying to find creative ways to
draw people to Vegas. Discretionary income down and therefore the casino is down. High-end market fine in
Vegas low end market is struggling greatly.
•
San Francisco- camper nights down8%. Money down 3% Down due to monthlies 6 new lodges installed, very
successful. Our financial happiness was due to controlling costs and lodges.
Marketing partners—Clint Bell
• Most recent OA Board 4 concerns 1. Marketing, 2. KSS 3. VKR and 4. work kampers.
1. Was $40,000 program too little too late. 2 of 4 people that won the $10,000 hung up on Jim Rogers. 2 of
4 winners had no idea they were enrolled in program. Received a massive amount of mail in cards to meet
sweepstakes program rules.
2. KSS numbers down on returned KSS. Concerns how increase number and timeliness of return.
3. VKR program behind value card sales, coupon redemption to complicated? Sales down on campgrounds 6%.
Only 18% of VKR are using online portal. Redemption of coupons are low.
4. Workkampers - multiple star work kampers are feeling too good to clean a bathroom. Would it be helpful to
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Owners News
have an intraweb venue to review work kampers?
Over 300 campgrounds enrolled in owners association.
Care Kamps and disaster relief are both 501c non profits.
Philadelphia is now the owners association insurance company.
Marketing 2 parts- directory sub committee information to Clint. Do to timing there will not be huge changes
to 09 directory. Great people Great Camping slogan will go more internal. Emphasis of “K” for KOA will be
emphasized. 1.2 million copies for 2008. For 2009 quick guide will look like a map. KOA.com will be updated
and more functional. 40% of people leaving campgrounds do not have a directory. Now working on the 2010
directory. The look of the 2010 directory will have an emphasis of fun!
9. Branding area- information for branding to Terry Shay
5.
6.
7.
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Lori Regele- KOA Inc.
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Workamper Training - KOA has a CD to help in training workampers to clean that includes how to clean and
what to clean. Making it great program training.
Job fair is open to all star workamper and regular workampers. Owners can have a booth at job fair, think of
future years as well as this year. No cost to campground 56 booths available, 50 currently booked.
Report of things currently happening at KOA, Inc.
Day 2 Called to order 9:08 October 8, 2008
Cal Arvc (formerly CTPA)
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Convention in Reno March 2nd, 3rd and 4th. One important past accomplishments- DOH code for camping cabins.
Darol will look into having Debbie Sipes come speak to the group on new items being worked on.
October/November/December 2008
Travel shows- Going to Indio and El Dorado. Quartzite will be in the end of January and beginning of February. If you
are looking to hire workampers this is a great location for interviews.
www.koaowners.org
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Volume 28, Issue 4
New ideas and programs:
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Stockton KOA is running a free month for a new monthly program to try increase number of monthly campers.
RV Rental program- Clint KOA directories are being drop shipped into El Monte, Cruise America, Moturis.
Looking to add Road Bear to the program.
Mike- would like to see directories being put into new rigs at plant. Chris- many dealers are giving away
directory in new rigs.
Darol- has anyone tried gas coupons? Branson Missouri- did stay for 1 week $50.00 gas card, 2 weeks
$100.00. Very successful.
Feather River Falls casino giving gas card promotion that is working very well.
Hot Deals:
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San Diego- Bring a friend promotion in late August worked well. Feather River Falls did telemarketing calls to
previous campers –yielded about 50 new reservations. He is also doing direct mail, a newsletter.
Clint- brought up doing a value card triple point weekend for Cal Nevada Members on a certain low weekend.
Lori Regele will look into how this program could be done. Clint to look into double points at any CAL KOA in
the month of January. Program to be promoted by a KOA email blast.
Pauline moved to spend up to $1,000 on an email blast to promote January program. Seconded by Clint.
Approved by all attendees.
Niche Markets:
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Mike Bell- spoke of niche market of toy trailers. They pay a nominal fee to be listed in publications.
Other Niche market- POKER RUN IDEA motorcycle group campground to campground ride. AMA would
have information on how to set up a ride from campground to campground. All campgrounds are interested
in being included. Many suggestions for several suggested routes and the highlights of what to see on that
route. Clint and Pauline to work towards getting program together and have suggested game plan for next
meeting. Clint says don’t limit to motorcycles, rvs, cars anyone can do the poker run.
Rate discussion
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Santa Cruz- will do moderate increase with concern on shoulder season.
San Diego about a 6% bump. Bump will include changes in prices that will include more guests-rather than
nickel and dime charges to people. Charge $5.00 for extra cars. Trinity also does a $5.00 extra car charge.
Charge to Site:
•
Petaluma using charge to site wristbands. Offered at time of check in and preapproved on credit card. Name
written in sharpie on wristband. We have not run in to problems of charge backs. However, program not used
on a massive scale.
Workkampers
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KOA COP charges $150.00/site and then minimum wage for hours, there are exceptions that get more,
they also get $2.00 per value card. Sally does a revue after 6 months. $150.00 is taken out of the check
automatically. Sally says she does a more in depth revue with the work kampers as a group.
San Diego charges workkampers half rent and no electricity.
Lake Isabelle- site included, then it is salary for x amount of hours. This is how they also do their forestry
campgrounds. If they go over the 30 hours it would be minimum wage.
Darol- work campers that have just clocked out are not covered by workers comp.
Lori Regele- layout the expectations of your campgrounds specific expectations. In the All Star Work Kamper
program will be promoting the idea of all campgrounds are unique.
San Diego and Petaluma- asked KOA to look into a program to assist in HR legal assistance program like the
program that CTPA offered in the past. This would be a very helpful program in assistance with contracts,
disability laws, housing, etc.
Linens for Lodges- STARLINENS.com supply many hotels. Clint mentioned HDSUPPLY.com. Robin in Sugarloaf has
been doing linens for a long time and recommends that we not do bright white but rather off white
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Owners News
Open Discussion•
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Hiring- do people meet face to face before hiring? Petaluma- absolutely-no exception. Sally- In most cases,
would prefer face to face. Lori- even if it is for future years, set up a booth at convention.
POS Systems- Feather River Fall would like a more robust POS system. Eric answered the question that KOA
has no plan of expanding the POS system.
HR program doing great. San Diego also using direct deposit that is very beneficial to employees, $10.00
charge.
Nominations:
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Chris wood nominated Clint Bell-San Diego for Vice President, seconded by Pauline Wood all in favor.
Meeting Minutes of spring meeting motion approved by Clint Bell and seconded by Eric Gothberg
Meeting Adjourned at 11:40am
Illinois KOA Owners October 8, 2008 Meeting
LaSalle/Peru KOA
Welcome and introductions
Attendees:
John Downing welcomed John & Shelly Cuvar, Granite City KOA; Glenn Klinkman, Casey KOA; Joe Long, Lena
KOA; Linda Roller, Springfield KOA; Carole Downing, Rock Island KOA; John and Deb Gosh, Benton KOA; and
our hosts, Linda and Dave Waszak.
Minutes of prior meeting read
• Treasurers Report
• Read and presented by John
• Old Business
• Marketing efforts by association
• Joe spoke of our association rack card and distribution through out the state and visitor centers and
through the RV and camping shows.
If only it was
this simple.
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www.koaowners.org
October/November/December 2008
(PUUBIBWFJU
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Volume 28, Issue 4
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Deb ask about putting them in neighboring states but the discussion revealed that most states
will charge a fee and we do not have the funds to pay those fees.
• Discussion was made concerning ICA directory and how that directory has benefited the
participating parks. John explained that ekamp has stats garnered from the KSS that show
camper use of various sources to find our parks and that for his park the ICA directory has grown
in each of the years he has participated in the coop ad. He invited others to look at their stats on
ekamp to identify how campers are finding the parks.
• Discussion held on the value of being a member of the local visitor bureau and benefits that
current parks have seen from membership.
• Discussion held on bill board advertising with the general consensus being the cost to high for
the benefit.
• Discussion about KSS and the fact that our customers are returning the surveys in ever lower
numbers. There was also discussion of the value of the surveys to our business operations.
• Discussion held on VKR program. Discussed if program is user friendly enough for older
customers. Is the program understood by our customers? The over all marketing of the program.
Renewable Energy Credits
• John spoke of the installation and operation of the new solar hot water system on one of the
satellite bathhouses.
New Business
• Cable TV systems were discussed. Glenn suggested that the internet may replace cable TV as the
source of information and entertainment in our parks.
• The discussion continued on the discussion the need for bandwidth to supply sufficient internet
service.
• Discussion of Campground Activities
• Discussion held concerning entertaining our guests and the need for in every park as well as
the differences in KOA a traditional over night park system vs. say a Yogi with built-in support
systems to build good entertainment programs for our parks.
• Talked of the decline of video game revenues. Some parks are successfully changing game
rooms into community rooms with big screen TVs or pool tables.
• Joe spoke of his success with the new jumping pillow, how he is charging for the use and his
expected return on investment. He spoke of insurance issues, having guests sign waivers.
Owners News
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Tour of LaSalle KOA
• Dave and Linda gave us a tour of their park, store and facilities. For the men, Dave’s garage
was a big hit with such amenities as a hoist to lift equipment and all the tools needed to repair
almost any mechanical device.
Next Meeting
• Agreed to meeting March 11th 2009 at the Casey KOA, thanks Glenn.
Before adjournment everyone gave Linda and Dave a big thank you for hosting a great meeting
attended by 7 of the 9 Illinois parks.
One perspective that has occurred to me recently and re-enforced at the Expo was the multitude of choices in lodging. Ruth
and I have owned the Estes Park KOA for 4 seasons now. Here we have 20 one and two room Prairie Kraft Kamper Kabins
and 7 of Prairie Kraft’s Deluxe Kamper Kottages. That was our introduction to lodging. Since then we have visited a good
number of other KOAs through our state association meetings, our 20 Group and just dropping in during some of travels.
October/November/December 2008
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Other successful activities include movies. Dave and Linda spoke of their success have movies
every Friday and Saturday night with only a limited investment in equipment.
• Discussed hayrack rides, ice cream socials and other hands on activities for guests
Discussion moves next to 2008 revenues and camper nights with everyone in attendance feeling
this was a good year but not great.
Discussion next moved to lodgings and cottages and the new KOA deal with Cavco to provide
lodges at discounted prices. Dave spoke of their success with their two new lodges and the issues
of cleaning, taking more time than a cabin.
RV Show
• Discussion of next years RV shows and who would be working the shows in Illinois
Kampsight Improvements
• A long discussion was held concerning improvements that owners would like to see in
kampsight to include:
• Ask the guest for cell phone number as home numbers are of little value when a guest is on
the run. This was very apparent this summer when some parks needed to inform guests of
natural disasters that closed parks for periods of time.
• Pets, when a guest makes an internet reservation only sites available for reservation are
those that do not restrict pets. When a reservation is by phone the reservation clerk must
remember to ask about pets and remember what the restrictions are before completing the
reservation. Why can’t the system do the work?
• Value Kard lookup, why can’t we go from the lookup directly to make a reservation?
• Blacklist. We use notes as a way to keep track of the very few customers that are a
problem. On Kamsight it is easy for the front desk to not see the notes indicator. Why can’t
there be a popup covering most of the screen to warn the front desk of a potential issue/
blacklist customer?
• Everyone with cabins lodges and cottages would like to see built in security protection
similar to hotels where there is a hold placed on the guest’s card at check in to protect the
park should the guest need to be charged for additional fees after departure.
• Many parks now have extended stay guests and have found this market to be profitable.
Currently Kampsight does not keep track of or calculate electric meter fees causing parks
to do this manually. Owners would like to see an electric meter utility added to Kampsight.
Care Camps
• Discussion held on the current and past year donations.
• Discussed potential fund raising activities to include 50/50 raffle, carnivals, ice cream socials
www.koaowners.org
17
Decisions on Lodging Choices
By Jim Turner
DECISIONS... DECISIONS...
As with many of you, Ruth and I were there at the Myrtle Beach Jamboree earlier this month. Wow, what a turn out and
what a lot of new happenings at KOA. It was a great Jamboree and terrific getting to see so many of our friends again.
Thank you, Julie Optiz.
Volume 28, Issue 4
Plus.. Ruth and I had the privilege of traveling through Australia in December of 2006. We stayed at 20 some odd
campgrounds (mostly Big4) during our travels down under; staying in their Ensuit cabins (cabins with a bathroom/shower
and kitchen). What struck us was that no 2 Ensuit cabins where the same. Our Kamper Kabins here in Estes Park are
different in some degree from all the other Kamper Kabins we have seen. The various park models and lodges we see
on other campgrounds and through the Cavcos (et. al.) and such at the Expos are all different. Last year’s model is
different from this year’s model.
I would put forward, that at some level, at some point, they need to fall into some logical categories. If an owner goes
out and buys 2 this year, 2 next year and so on, they are likely going to end up with a hodge-podge of indefinable,
difficult to maintain, array of lodging on their campground. This is going to make the process of categorizing their choices
in KampSight a nightmare, explaining their lodging options to campers very difficult and potentially leave their future
guests unsatisfied or confused.
Jim Rogers offers that campground owners should be aiming to delivering lots of different lodging options to satisfy each
separate camper. Jim argues that with all of KOA’s KSS history owners have access to vast amounts of data that yields
lots of “Buckets of Data”. Data buckets that show ranges of group age, size & make up (adults, kids, dogs), amenity
preferences, etc. in the various data buckets. Jim says that Big4 has demonstrated that lots of options to satisfy all
those data buckets is a good thing (see link below). I guess Jim is talking about micro marketing.. the ability to ultimately
deliver a personalized experience for the individual camper. That is well and good, but I would argue that in the end,
the campground must make smart, strategic lodging choices, to end up with a logical array of lodging options, making
sense for them now and offering a positive legacy for the campground that can be passed on to the next owner. So.. I
say, chose wisely.
Jim Turner (Estes Park KOA)
Big4 Lodging choices ...
http://www.big4.com.au/the-big4-experience/accommodation.aspx#Accomm
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18
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Owners News
Funnies
The Parrot
A young man named John received a parrot as a gift. The parrot had a bad attitude and an even worse
vocabulary. Every word out of the bird’s mouth was rude, obnoxious and laced with profanity. 
 
John tried and tried to change the bird’s attitude by consistently saying only polite words, playing soft
music and anything else he could think of to “clean up” the bird’s vocabulary. Finally, John was fed up and
he yelled at the parrot. The parrot yelled back.  John shook the parrot and the parrot got angrier and even
ruder. John, in desperation, threw up his hand, grabbed the bird and stuck him in the freezer.
 
For a few minutes the parrot squawked and kicked and screamed. Then suddenly there was total quiet.
Not a peep was heard for over a minute. Fearing that he’d hurt the parrot, John quickly opened the door to
the freezer. 
 
The parrot calmly stepped out onto John’s outstretched arm and said,
 
“I believe I may have offended you with my rude language and actions. I’m sincerely remorseful for my
inappropriate transgressions, and I fully intend to do everything I can to correct my rude and unforgivable
behavior.”
 
John was stunned at the change in the bird’s attitude. As he was about to ask the parrot what had made
such a dramatic change in his behavior, the bird continued, “May I ask what the turkey did?”
Will Rogers Words of Wisdom
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Don't squat with your spurs on.
Good judgment comes from experience, and a lot of that comes from bad judgment.
Lettin' the cat outta the bag is a whole lot easier 'n puttin' it back in.
Never miss a good chance to shut up.
If you're ridin' ahead of the herd, take a look back every now and then to make sure it's still there.
If you get to thinkin' you're a person of some influence, try orderin' somebody else's dog around.
After eating an entire bull, a mountain lion felt so good he started roaring. He kept it up until a hunter
came along and shot him... The moral: When you're full of bull, keep your mouth shut.
Never kick a cow chip on a hot day.
There's two theories to arguin' with a woman. Neither one works.
If you find yourself in a hole, the first thing to do is stop diggin'.
Never slap a man who's chewin' tobacco.
When you give a lesson in meanness to a critter or a person, don't be surprised if they learn their
lesson.
When you're throwin' your weight around, be ready to have it thrown around by somebody else.
The quickest way to double your money is to fold it over and put it back in your pocket.
www.koaowners.org
October/November/December 2008
Here are some pearls of wit and wisdom from the great Will Rogers!
19
Volume 28, Issue 4
Caboose In Use
Previously out-of-work train car gets a new life in recreation campground
If only we could all retire in such grand fashion! A condemned, gutted, 1929 Sante Fe railroad caboose found a new life on
October 16, when it was installed on the Oregon Dunes KOA Kampground in North Bend, Oregon. There, after refurbishing,
it will soon become a new café, complete with interior kitchen and outdoor deck, for the convenience and pleasure of the
campground’s guests.
“This is exactly what we were looking for. We didn’t want a caboose that was totally complete. This one had been gutted out, so
we didn’t feel we were tearing something historical apart,” says campground owner Fritz Gross. “This one was used on freight
trains traveling between Chicago and California. The crews and conductors would live in it while they were traveling.”
The antique caboose was shipped by rail to Hauser, Oregon from Fairfield, California. Once there, a large crane and a lot
of man power was needed to move the caboose and it’s wheels onto two flatbed trucks, in order to truck it into place on the
campground.
This is the second caboose that Gross - who has a passion for “all things railroad-related” -has purchased for the campground.
He also tinkers with old tractors and military vehicles.
Campers staying at the Oregon Dunes KOA Kampground will be able to enjoy refreshments in and around the antique
caboose soon.
The Kampgrounds of America Kampground is a private campground on the southern Oregon coast with ATV/ORV access
to the Oregon Dunes National Recreation Area.
For more information, please contact the campground at:
Oregon Dunes KOA
68632 Hwy 101 - Mile Marker 229
North Bend, OR 97459
Information: (541) 756-4851
Fax: (541)756-8838
20
Owners News
FOR IMMEDIATE RELEASE CONTACT: Darlene Murphy
608.268.6275/608.234.7424
darlene@dmmkt.com
COMMERCIAL RECREATION SPECIALISTS SELECTED AS EXCLUSIVE
VORTEX AQUATICS SUPPLIER IN NEW JERSEY
Verona, Wis., (November 18, 2008) – Commercial Recreation Specialists (CRS) was recently selected as
the exclusive supplier of Vortex Aquatics Splashpad and aquatic play products in New Jersey, according
to Ron Romens, president of Commercial Recreation Specialists. CRS has served New Jersey recreation
clients for many years and has been a Vortex supplier in Wisconsin and Minnesota since 2001. Recent
Splashpad projects include Lakeview Park in Middleton, Wis., Bird Creek in Wautoma, Wis., and Eastman
Park in Saint Cloud, Minn.
“Vortex has been a fantastic partner and CRS is proud to have been selected to expand our territory to the
east coast,” said Romens. According to CRS partner and New Jersey vice-president Rich Wills, CRS plans
to target municipalities and other recreational facilities in their new territory. As a Vortex supplier, CRS
provides not only products, but also offers additional client services including training and coordination with
other project partners such as design and engineering firms and installers.
Established in Montreal, Canada in 1995, Vortex is the market leader in Splashpad and aquatic play
technology and design. With a world-wide distribution network and over 3,500 Splashpad installations, Vortex
has established a dominating presence in the aquatic play industry. Splashpad and Poolplay products and
components can be purchased directly from distributors in North America, Europe and the Far East.
Commercial Recreation Specialists is headquartered in Verona, Wis., with representatives in New Jersey,
and serves customers across the United States and the Caribbean. Founded in 1999, CRS performs a
careful analysis of each client’s facility and business goals to provide recreation solutions based on the
unique needs of each client. With over 40 years of combined industry experience, CRS is not only an
equipment supplier for select vendors, but also offers design, planning, installation and operations services.
CRS delivers unparalleled industry knowledge and proven success in the commercial recreation market
with clients including municipalities, summer camps, campgrounds, resorts, water parks, amusement
parks, daycare centers, schools and zoos.
Enthusiasm+Commitment+Dedication = KOA Care Camps
So to “The Top of Texas BTW” chapter and their fellow BTW’s Thank You for caring and helping send a kid to camp.
And Amarillo KOA, thanks for keeping the word alive for all of these kids and for all that You do.
October/November/December 2008
We received two letters this week that highlight all of these things and I would like to tell you about them.
www.koaowners.org
21
Our first letter came from the Amarillo KOA. For the last 12 years they have had a group called Brothers of the Third
Wheel come stay with them. After hearing about the KOA Care Camps program they have made raising money for
Care Camps their mission. The chapter is called “The Top of Texas BTW,” and their commitment to KOA Care Camps
is fantastic. They participated by donating items for the auction and then did some incredible bidding themselves. It is
inspirational to hear about groups that are willing to go the extra distance to help someone else. And their help for our
kids is very much appreciated. It costs an average of $500.00 per day for a child to go to camp and while the staff at
these camps volunteers their time, medicine and food still need to be paid for.
This year they made their donations in memory of one of their own who supported KOA Care Camps in a big way.
While the loss of someone is painful, doing something in their memory becomes a win/ win situation. There is no higher
compliment then to offer something in their memory. Mr. Archie Dunlap’s name is forever associated with giving from
the heart, the kids can attend a Cancer camp, and the group keeps a memory alive
Volume 28, Issue 4
Fundraising Ideas
Included below are two letters we received from KOA Owners on successful fundraising efforts they made for our Care
Camps program. These tips may be helpful to some of you as you make plans for next year’s Care Camps activities.
Many of our owners have implemented very successful events to raise money for Care Camps. Please share some of
your success stories with us and we will include them in future issues of our OA newsletter.
October 4,2008
KOA Care Camps
PO Box 361064
Birmingham, Alabama
35236
RE: 2008 Care Camp Donations
Hi There:
Enclosed you will find a cheque in the amount of $2,000. Today we are celebrating because we have just
reached this year’s goal to raise $8,000 for Care Camps. Matched with KOA corporate donations on our
Come Camp with Me money this brings the total raised to $10,750.
I just wanted to let you know that this is due in large part to our wonderful campers and their efforts to
ensure children with cancer can experience the same fun and excitement that they do while they are
staying with us.
In particular we have two 50/50 ladies, Tanya and Janet, who have relentlessly canvassed the campers on
a weekly basis selling tickets and talking about care camps and the wonderful opportunities it provides.
Our staff and volunteers have raised money through raffles on donated items (especially chocolate baskets
from Irene), bingos, ice cream socials, change collection and direct donations to the cause. We are currently
raffling a large BBQ that will be drawn on the Thanksgiving weekend.
We are truly fortunate to have so many wonderful people involved in this initiative.
It would be appreciated if you could send them a letter of thanks, on behalf of Care Camps, which we
could circulate to them to show them how much their efforts are appreciated.
As our season winds down (two weekends left) we look forward to next season and the friendships and fun this
cause has provided us.
Thank you
Karen & Daniel
22
Owners News
Fundraising Ideas
October 14,2008
KOA Care Camps -34 16 Primm Lane
Birmingham, AL 3 52 1 6
Re: ColumbuslCanadian Thanksgiving
Dear Bill:
We celebrated our final holiday for the 2008 Season. On Saturday we had our final
Jackpot Bingo and Sunday our Turkey Feast. Raffle tickets and 50/50 tickets were sold.
At the end of the evening we collected a total of $695.00 for the Kids Care Camp.
It is our tradition to match the camper donations so enclosed is our check for $1,390.00.
See you at the KOA Jamboree at Myrtle Beach.
Sincerely,
Lake Placid/Whiteface Mtn KOA
October/November/December 2008
Richard Nagamine
www.koaowners.org
23
Volume 28, Issue 4
24
KOA Annual Meeting
Owners News
October/November/December 2008
KOA Care Camps Auction
www.koaowners.org
25
Volume 28, Issue 4
Pet Waste Problems?
The complete pet waste solution...
from check-in to check-out!
Park Stations
Keep your pet area
clean and enjoyable.
• Signs
• Dispensers
• Waste Cans
• Posts
• Carded Refills
Great camping
demands the best!
Keep camping
with pets great!
Available in Yellow
We are
pleased to
announce
that yellow
Mutt Mitt
dispensers
are now
available in
limited
quantities.
1-800-697-6084
www.MuttMitt.com • mail@MuttMitt.com
26
Owners News
Merry Christmas
&
Happy New Year
from the
Bill Ranieri
Jim Ranieri
Robert Ranieri
Heidi Gentry
Stuart Little
www.koaowners.org
October/November/December 2008
OA Staff
27
COPYRIGHT 2007
Volume 28, Issue 4
2008 Associate Members List
These companies pay $200 a year to support our association. Please remember to purchase their products and
patronize their businesses.
AGS Publishing
Michelle Rhodes
PO Box 790
Port Angeles, WA 98362
http://www.agspub.com
Preferred provider of all KOA
Guest Services Guides and
promotional printing products,
brochures and rack cards
Athens Park Homes
Dick Gaymonprez
PO BOX 1270
Athens, TX 75751
B & B Electrical
Margaret Linnell
2737 Browning Drive
Lake Orion, MI 48360
http://www.bbelec.com
Campbell Insurance Agency Craig and Kirk Campbell PO Box 1695   Harrison, AR 72602
http://www.insuretheoutdoors.com Insurance
Cell Americas
David Gould
2415 Stirling Rd. – Suite B
Hollywood, FL 33312
www.cellamericas.com
WiFi systems
Chadwick Mfg. Co
Allen Smith
224 N. Main St./ PO Box 85
Chadwick, IL 61014
http://www.chadwickmfg.com
Picnic Tables & Grills
28
Chariot Eagle, Inc Robert Holliday 931 NW 37th Ave
Ocala, FL 34475
Commercial Recreation Specialists
Ron Romens/ Rich Wills
415 Investment Court
Verona, WI 53593
www.crs4rec.com
Provider of water-based and
land-based recreation and safety
solutions. Lighting detection, dock
systems, pool slides, pedal boats,
waterfront inflatables, playgrounds,
splashpads, mini golf, and more.
Crane Composites
Julie McCabe
23525 W. Eames St
Channahon, IL 60410
http://www.cranecomposites.com
bollards. We also custom build power
substations and we sell transformers,
wire, and panels. Complementary
electrical layout design is also
available.
Family Games Inc.
Grant Cunningham PO Box 97   Montreal, Quebec H3X3T3 Canada
Gattuso Distributing, Inc
Denise & Pat Gattuso
1576 Wald Rd
New Braunfels, TX 78132
http://www.gattusodistributing.com
Summer/Water Items
Gerber Manufacturing
Chuck Gerber
2917 Latham Drive
Madison, WI 53713-3232
http://www.gerbertables.com
Fiberglass reinforced plastic wall
and ceiling panels Picnic Tables, Benches, Grills
Darrell Hess & Associates
Mr. Darrel Hess
367 Dellwood Rd. Bldg E Suite 2
Waynesville, NC 28786
http://www.CampgroundsForSale.com
Go Picnic
Claudia Solomon 4011 N Ravenswood   Chicago, IL 60613 www.gopicnic.com
Real Estate - RV parks &
campgrounds
Prepackaged meals not requiring
refrigeration. Snacks and meals for
all ages.
Eaton Corporation-RV Park
Hook Ups
Kathleen Kullberg; Greg Storck
149 Warwick Court
Williamsburg VA 23185
www.marinapower.com
HUB International Mountain
States LTD
Aaron Linden
PO Box 6006
Sheridan, WY 82801
Electrical power hookups, digital
electronic meters, and light
Offering a myriad of insurance
products on a national scale
Owners News
Independence Bank
Miles Hamilton, Mym Cichosz
PO Box 2090
Havre MT 59501
http://www.ibyourbank.com
Loan Development Program
Jax LTD., Inc.
Cindy Levine
141 Chesire Land
Minneapolis, MN 55441
www.jaxgames.com
The fun and games people.
Exceptional family games including
the long-time favorite, SEQUENCE
game. Designed for providing
entertainment for family and
friends.
Kwik-Covers Joe Puglisi 5110 Velasko Rd, Suite 1100   Syracuse, NY 13215
Picnic table covers of all types
LA Steelcraft Products Inc.
Allan Shackleton
PO Box 90365
Pasadena, CA 91109-0365
www.lasteelcraft.com
Leanin’ Tree
Bruce Olson
PO Box 9500
Boulder, CO 80301
www.tradeleanintree.com
Greeting Cards, Gift items
Leavitt Recreation & Hospitality
Insurance
Stacy Torneten
1001 Lazelle Street
Sturgis, SD 57785
http://www.lrhinsurance.com
Property and casualty insurance
for RV parks & campgrounds
Mutt Mitts Inc.
Thomas J Seiter
10000 Lower River Rd
Burlington, KY 41005
www.MuttMitt.com
Mutt Mitts-pet waste pickup tool,
Park Dispensers, Waste Receptacles,
Custom Signs, Complete Pet Waste
Stations
MWSS MFG., Inc
Jerry Hensley
PO Box 91297
Lakeland, FL 33804
Sewer hose resttroctprs. P{W 269
Sanitary hatch covers
October/November/December 2008
JWH Distributing/Eco-Save
Products Jean/Jim Harrison 1000 McDonald Avenue PO Box 195 Santa Rosa, CA 95404 http://www.eco-save.com Eco-Save bacteria based RV/Marine
holding tank products for resale
to campers and for campground
maintenance of septic/sewer
systems, treatment of grease in lines
and grease traps, vault and portable
toilets, and cleaning. Access control
gates and equipment
www.koaowners.org
29
Volume 28, Issue 4
Mystical Distributing
Company Ltd.
Mark Phillips
PO Box 253
6 Foster Stearns Rd
Trenton ON K8V 5R5 Canada
Pacific Yurts Inc.
Pete Dolan
77456 Hwy 99 South
Cottage Grove, OR 97427
Retail Sales Solutions
Larry Hooker
202 Moravian Valley Rd, Suite A
Waunakee, WI 53597
Rocky Properties
513 Hilltop Rd Ste 3
Billings, MT 59105-2375
http://www.rockyproperties.com
Campground/RV Park Broker
Paymentech
Cord Wilson
1601 Elm Street #900
Dallas, TX 75201
http://www.paymentech.com
Electronic payment solutions
Security Mortgage Group LLC
Anthony & Gerard DiMarco
810 Crossroads Building
2 State St
Rochester, NY 14614
www.securitymortgagegroup.net
Phelps Honey Wagon
Jaylene Shannon
158 Whiskey Spring Rd
Dillsburg, PA 17019
www.phelpshoneywagon.com
Southeast Publications USA, Inc.
Peter Warrick
4360 Peters Road
Fort Lauderdale FL 33317
http://www.sepub.com
site maps, publishing, printing
Make full service sites available
without the expense of an in-ground
sewage system. Pump your own
portapotties or holding tanks
SugarIsland Play Systems LLC.
Steve Seyhrich sales manager
110 Railroad St
PO Box 2
Sun Praire, WI 53590
www.sugarislandplay.com
Tengo Internet, Inc.
Eric Stumberg
106 E 6th Street, Ste 900
Austin, TX 78701
www.tengointernet.com
A preferred Wi-FI provider for KOA
Texas Meter & Device Co.
Mr. Steve Swenke
PO Box 154099
Waco, TX 76715
http://www.texasmeter.com
Remanufactured and new electric
meters and metering equipment
TurboChef Technologies, Inc. 6 Concourse Pkwy N.E.
Stte 1900 Atlanta, GA 30328
R.J. Thomas Mfg. Co. Inc. Customer Service Dept. PO Box 946
5648 Hwy 59 South
Cherokee, IA 51012-0946
www.pilotrock.com
Picnic Tables, Benches, Charcoal
Grills, Campfire Rings, Trash and
Recycling Receptacles and Lids,
Lantern Poles, Flag Poles, Bike
Racks, Pet Waste Stations, Picnic
Table Covers, Fire Starters, More.
Since 1959.
Rain Drops Products, LLC
Jay Byrd
1430 B George Road
Ashland, OH 44805
www.rain-drop.com
The premier manufacturer of
SprayGrounds and water features
We also have interactive fountains,
splash pads, water playgrounds,
water play and wet decks.
30
Owners News
www.koaowners.org
31
October/November/December 2008
Volume 28, Issue 4
KOA Owners Association
3416 Primm Lane
Birmingham, AL 35216
KOA Owners Association Owners News
3416 Primm Lane
Birmingham, AL 35216
To submit articles or request advertising
information, write to the above address or
use the following contact information:
c/o Jim Ranieri
Telephone: 800-678-9976 or
205-824-0022
Fax: 205-823-2760
Email: jim@koaowners.org
Email other than newsletter information:
info@koaowners.org
Publication: Owners News is published
six times per year by the KOA Owners
Association.
Printing services are donated by
Southeast Publications USA, Inc.
Telephone: 800-832-3292
32
Owners News