Berufsschule Gap Englisch 11. Klasse

Berufsschule Gap
Englisch 11. Klasse
Felix Meißler
29. November 2005
Inhaltsverzeichnis
1 The
1.1
1.2
1.3
1.4
1.5
1.6
Telephone
Vocabulary . . . . . . . . . .
Starting a phone conversation
Telephone problems . . . . . .
Useful vocabulary . . . . . . .
Exercises . . . . . . . . . . . .
On the phone . . . . . . . . .
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HF–11C/Eng
2005/2006
1 The Telephone
Aufgabe 1:
Match each verb with the correct phrase below.
1. dial
a) wait
2. dial direkt
b) ring a phone number
3. look up
c) phone a number yourself without using the operator
4. hold on
d) phone, call
5. ring
e) find information in a book
Lösung: 1b; 2c; 3e; 4a; 5d
Aufgabe 2:
Match each word or phrase on the left below with the correct phrase on the right
1. wrong number
2. directory
3. directory enquiries
4. off-peak
a) busy (when someone is using the
line you want)
b) public phone box
c) person who helps you make a
phone call
d) phone nr. you get by mistake
5. interference
6. engaged
e) service you phone if you want to
find a phone number
f) book of phone numbers
7. long-distance
8. call-box
9. operator
10. receiver
11. rates
g) very far, opposite of “local“
h) not so busy time (when phone
calls are cheaper
i) bad sound which makes it difficult to hear
j) prices, charges
k) part of the phone you speak into
and listen to
c 29. November 2005 by Felix Meißler using LATEX
Seite: 2
2005/2006
HF–11C/Eng
Lösungen:
1d; 2f; 3e; 4h; 5i; 6a; 7g; 8b; 9c; 10k; 11j
Aufgabe 3:
Put each of the words in the left in the exercise above in the correct space in the
conversation below.
Bill:
Is that Jane ?
Nell:
This is 3770211. There‘s no one called Joan here.
Bill:
Sorry, I must have the wrong number. Oh, just a moment. I
want Jane, not Joan.
Nell:
Oh sorry, yes. She‘s here. Hold on a moment.
Jane:
Hello, this is Jane.
Bill:
Hi, this is Bill. I tried to ring before, but the line was engaged.
Jane:
Yes, I was talking to my mother in Australia.
Bill:
Oh, a long-distance call. Was it expensive? The rates are very
high, aren‘t they?
Jane:
Only if you go though the operator. It‘s quite cheap if you dial
direct, especially if you phone during the off-peak period.
Bill:
Was it a good line? Was it easy to hear?
Jane:
It usually is, but today there was a lot of interferences.
Bill:
I need some help, Jane. I tried to look up Amy‘s number in
the directory but couldn‘t find it.
Jane:
I‘m afraid I haven‘t got it. Why don‘t you call directory enquiries?
Bill:
I‘m in the street, in a call-box, and I‘ve got no more money.
Jane:
But it‘s free. You just pick up the receiver, then you dial 142.
Bill:
Oh yes, how stupid!
c 29. November 2005 by Felix Meißler using LATEX
Seite: 3
HF–11C/Eng
2005/2006
1.1 Vocabulary
telephone
to dial
to dial direct
to look up
to hold on
to hang on
to ring
to phone
to call
wrong number
directory
directory enquiries
off-peak period
engaged
busy
long-distance call
local call
call box
operator
receiver
rates
handy
cellular phone
cell phone
mobile phone
mobile
interference
Telefon
wählen
durchwählen
nachschlagen
warten
warten
anrufen
anrufen
anrufen
verwählt
Telefonbuch
Auskunft
Nebenzeit (billig)
besetzt
besetzt
Ferngespräch
Ortsgespräch
Telefonzelle
Vermittlung
Hörer
Gebühren
praktisch
Handy
Handy
Handy
Handy
Störung
1.2 Starting a phone conversation
The first example is an informal situation; the second is a more formal call.
A:
B:
A:
B:
Hello.
Is that Mary? (NOT Are you Mary or Is it Mary)
Yeah
Hi it‘s Ruth. (NOT I am Ruth or Here is Ruth)
Note: When British people answer the phone at home they usually just say “Hello“
and sometimes they also give their number. They do not give their name.
c 29. November 2005 by Felix Meißler using LATEX
Seite: 4
HF–11C/Eng
2005/2006
C:
D:
C:
C:
D:
Good morning. Chalfont Electronics.
Oh good morning. Could i speak to Mrs Gordon, please?
Yes. Who‘s calling, please?
My name is Paul Scott. (This is usually how you introduce yourself in
a formal situation.)
Right, Mr. Scott. I‘ll put you through. (=I will connect you with Mrs
Gordon.)
1.3 Telephone problems
4.20 pm
4.30 pm
4.35 pm
7.30 pm
You try to phone your sister Susan but the line is engaged (=
the line is busy). In other words, someone is already on the
phone (= using the phone).
You phone your sister again but it‘s the wrong number (= you
have dialled another number, e.g. 637424 and not 627424, and
a stranger answers).
You get through to your sister‘s number (= make contact) but
she‘s out (= not at home). Her husband answers and says that
Susan won‘t be back (= will not return) for a couple of hours,
so you leave a message, e.g. Could you ask Susan to ring me
when she gets back? The husband agrees to give Susan the
message.
Susan phones you back but you are out. She leaves a message
on your answerphone. Her message is: Jean, this is Susan. I‘m
just returning your call (= phone call). I‘ll give you a ring (=
phone you) tomorrow.
1.4 Useful vocabulary
A reverse charge call (AmEng = collect call). This is when the person you ring agrees
to pay for the phone call. If you make a reverse charge call, you must go through the
operator.
If you have someone‘s name and address, you can call Directory Enquiries to get their
phone number. If you phone another town or city, you need to know the code, e.g. the
code for Cambridge is 01223. This type of call is a long-distance call (= a local call).
c 29. November 2005 by Felix Meißler using LATEX
Seite: 5
HF–11C/Eng
2005/2006
1.5 Exercises
Aufgabe 4:
Write down five words or expressions including the word „phone“.
telephone, telephonenumber, phone card, mobil phone, phonebox
Aufgabe 5:
Fill the gaps in these phone conversations with suitable words or phrases.
A:
B:
A:
B:
C:
D:
C:
D:
C:
D:
C:
D:
C:
D:
C:
D:
C:
Good morning. Boulding Limited. Can i help you?
Yes. My name is Paul Mathews and I’m trying to contact Mr. Patterson. He actually left a message on my answerphone yesterday afternoon.
I see. Well, I’m afraid, Mr. Patterson’s is out at the moment. Can I
ask him to call back later?
Yes, please. I shall be here until lunchtime. My phone number is 764
865 637.
Hello.
Hi is that Sandra?
No, sorry. I’m afraid Sandra’s not here at the moment.
Oh. Do you know when she’ll be back?
No, I’ve no idea.
OK. Well in that case, could I leave a message for her?
Yes, of course.
Could you ask her to call back this evening, please?
Sure. What’s your name?
Catherine. I’m a colleague from work. She’s got my number.
Right. I’ll tell her.
Thanks very much. Bye bye.
Bye.
c 29. November 2005 by Felix Meißler using LATEX
Seite: 6
HF–11C/Eng
2005/2006
E:
F:
E:
F:
E:
F:
E:
F:
Hello?
Is that Carlos?
Yeah, speaking.
Hi Carlos, it’s Serena.
Oh, hello. I was expecting you to ring yesterday.
I did – or at least I tried. I dial your number about six times last night
but I couldn’t get through. It was busy all the time.
Oh, yes. I’m sorry about that. I was on the phone to my brother for
about an hour and then someone from school rang me about the table
tennis tournament next week.
Oh well, never mind. Anyway I’m phoning about . . .
Aufgabe 6:
Answer these questions
1. In your country, what is the emergency number for the police, fire brigade or
ambulance?
2. Is there a Directory Enquiries? What number is it?
3. From your country, what’s your dialling code for the United Kingdom?
4. How much does it cost to make a local call?
5. How often do you have to pay your phone bill?
6. Is it cheaper to call during the night?
7. What’s the phone number of your English school?
8. Have you ever made a reverse charge call? If so, who was it to?
If possible, compare and discuss your answers with someone from the same country.
1.6 On the phone
Aufgabe 7:
Correct the mistakes in these telephone conversation. There are 3 mistakes in the first
and 5 in the second.
c 29. November 2005 by Felix Meißler using LATEX
Seite: 7
HF–11C/Eng
2005/2006
A:
B:
A:
B:
A:
B:
C:
D:
C:
D:
C:
Hello
Is that Susan?
Yes
Oh hi. It’s Maria
Hello Maria. How are you.
Fine, thank you. And you?
Hello
Hello. Is that Mr. Fantini?
Yes, speaking.
Oh, good morning. My name is Pierre Kauffmann. I tried to phone
earlier, but the line was occupied.
Yes, i made a lot of calls this morning.
Aufgabe 8:
Put the phrases below into the appropiate categories
1. Announcing identity
• Hello, . . . speaking
• Hello, . . . here
• Hello, this is . . .
• Hello, my name is . . .
2. Asking to speak to someone
• Is . . . there by any chance?
• Can you put me through to . . . , please
• Can i speak to . . . , please?
• I’d like to speak to . . . if that’s possible
3. Person wanted is not there
• Sorry, he’s busy at the moment. Can I take a message?
• I’m afraid he’s not here at the moment. Do you think you could ring back
later?
4. Leaving a message
• Can I leave a message
• Could you ask/tell him to . . .
c 29. November 2005 by Felix Meißler using LATEX
Seite: 8
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HF–11C/Eng
5. Asking for information
• I’d like some information about . . .
• Do you think you can tell me . . .
• I was wondering wether you could tell me . . .
• I’m ringing to ask about/whether
6. Passing on a message
• I’ll see to it that he gets the message
• I’ll pass the message on
• I’ll tell him you called
7. Ringing off
• I’ll be in touch again soon. Bye
• It was nice of you to call. Bye
• Thanks for calling. Bye
c 29. November 2005 by Felix Meißler using LATEX
Seite: 9