Dynamic Currency Conversion (DCC)

Transcription

Best Rate Guarantee
Claim Form
First Name:
………………………………………………………………………………………………………………….
Last Name:
………………………………………………………………………………………………………………….
Street:
………………………………………………………………………………………………………………….
City:
………………………………………………………………………………………………………………….
Postcode/Zip code:
………………………………………………………………………………………………………………….
Country:
………………………………………………………………………………………………………………….
Telephone:
………………………………………………………………………………………………………………….
Email address:
………………………………………………………………………………………………………………….
Transaction Details
Date of Transaction:
…………………………………………………………………………………….….……………
Name of Merchant where transaction was carried out :
Location of Merchant:
………………………………………………….……………
…………………………………………………………………………………….….……………
Authorisation code (from transaction receipt):
……………………………………………….….……………
Please provide the following documentation with your claim:
□
Copy of transaction receipt (please ensure that the copy is clear).
□
Copy of your credit or debit card statement clearly showing another transaction carried out on the same
day using the same credit or debit card which was converted at a more favourable rate than that offered
by Elavon.
Post or fax this claim form and all relevant documentation to one of the following
addresses:
Elavon Financial Services Limited, German Branch · Lyoner Str. 36, 60528 Frankfurt · Amtsgericht Frankfurt/M. HRB 81245 ·
Sitz der Gesellschaft: Loughlinstown, Co. Dublin, Irland · Registriert in Irland unter der Nummer 418442. Elavon Merchant
Services is a trading name of Elavon Financial Services Limited
Address and fax:
Fax:
+44 00 353 402 26047
DCC Best Rate Claim
Elavon
PO Box 56
IDA Business Park
Arklow
Co. Wicklow
Ireland
Address and fax for the UK:
Fax:
+44 (0) 1273 734017
Addresse:
Elavon Merchant Services
PO Box 466
Brighton BN50 9AW
UK
Address and fax for Poland:
Fax:
+48 22 306 03 69
Addresse:
Elavon Merchant Services
Dział ZarządzaniaDokumentami Warsaw
Europlex, 10-te piętro,
Ul. Puławska 17
02-515 Warszawa
Alternatively email all documentation to warsawprocessing@elavon.com
Your claim will be investigated and once verified you will receive a refund to your credit card for the difference
between the transaction amount originally charged using Elavon’s rate of exchange and the transaction amount
would have been if the transaction had been converted by your credit card issuer taking into account all fees and
charges.
Please allow 7 working days from the date claim is received.
For more information or to download the DCC Best Rate Guarantee Claim Form,
please visit www.tellmemore.elavon.de/DCC
Best Rate Guarantee
Terms & Conditions
•
This program is available at participating locations in Germany offering the Elavon DCC service.
•
Please note that not all merchants that use Elavon’s services, whether directly or through a participating
financial institution, offer the DCC Best Rate Guarantee programme.
•
Payment card transactions will be converted to the currency of the issuing bank at the point of sale by
Elavon’s DCC service using a rate of exchange that is equivalent to or better than that offered by the
cardholder's issuing bank, including any international fees applied by cardholder's card issuer. In the
unlikely event that a cardholder can show they were disadvantaged by choosing to have their transaction
converted at the point of sale using an Elavon DCC rate of exchange, Elavon will, subject to these terms
and conditions, refund to the cardholder the difference between the price calculated using the Elavon DCC
rate of exchange used to convert their transaction and that calculated using the rate of exchange offered
by their issuing bank on the same day, for the same card, in the same country as the transaction using the
Elavon DCC Service.
•
Cardholders wishing to make a claim must:
o Visit our website http://tellmemore.elavon.de/DCC to obtain a claim form.
o Complete the claim form as directed, attaching all required evidence, and return the form to one of the
addresses or fax numbers listed below within 60 days of the card transaction to which the claim
relates.
Address and fax for the UK:
Fax: +44 (0) 1273 734017
Address: Elavon Merchant Services
PO Box 466
Brighton BN50 9AW / United Kingdom
Address and fax for Germany:
Fax: +49 (0) 69 517094 -31/-32
Address: Elavon Merchant Services
Postfach 710247
60492 Frankfurt / Germany
Address and fax for Poland:
Fax: +48 22 306 03 69
Address: Elavon Merchant Services – Dział Zarządzania Dokumentami./ Document Management
Europlex, 10-te piętro,
Ul. Puławska 17
02-515 Warszawa /Poland
•
It is further understood that Elavon's determination regarding validity of a claim is final.
•
Elavon is not responsible for, nor shall it be bound by, any statements or representations regarding the
Elavon DCC Best Rate Guarantee programme by any third party.
•
Some credit or debit card issuers may charge a fee for card usage overseas irrespective of the currency
in which the card is charged. Elavon’s DCC Best Rate Guarantee programme does not cover such fees.
•
The Elavon DCC Best Rate Guarantee programme may be withdrawn at anytime provided that any
claims already received by Elavon at the time of withdrawal will be honoured.
•
A cardholder’s sole recourse under DCC Best Rate Guarantee programme is submission of a claim as
described herein and, accordingly, it is understood that any claim or dispute in connection with
exchange rate guaranteed does not provide a customer with the right to initiate a chargeback or
refund with respect to an exchange rate assured transaction.
The promoter of this programme is Elavon Financial Services Limited, German Branch · Lyoner Str. 36, 60528
Frankfurt · Amtsgericht Frankfurt/M. HRB 81245 · Sitz der Gesellschaft: Loughlinstown, Co. Dublin, Irland ·
Registriert in Irland unter der Nummer 418442. Elavon Merchant Services is a trading name of Elavon Financial
Services Limited
Elavon Financial Services Limited, German Branch · Lyoner Str. 36, 60528 Frankfurt · Amtsgericht Frankfurt/M. HRB 81245 · Sitz der
Gesellschaft: Loughlinstown, Co. Dublin, Irland · Registriert in Irland unter der Nummer 418442. Elavon Merchant Services is a trading
name of Elavon Financial Services Limited.

Dynamic Currency Conversion (DCC)

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Herbst Winter 2016