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Open customer magazine as a pdf
04 • 2 011 Österreichische Post AG Info.Mail, postage paid Five stars for fire alarm systems SEC U R I T Y WOR LDW I D E 2 –3 SecoNEWS – Editorial – Anytime and everywhere – Excellent TV and multimedia terminals from Schrack Seconet – Special mission for HeatSCREEN MHD 535 4–5 SecoPROJECT – Trend-setting IP technology for Vienna’s General Hospital – Amazing development in Azerbaijan – Full power in Vorarlberg 6–9 SecoCOVER – Five stars for fire alarm systems 10 –11 SecoREPORT – Schrack Seconet shines at international trade fairs – Glossary Customer magazine for Fire Alarm-, Communication- and Security Systems of Schrack Seconet AG EDITORIAL © Schrack Seconet AG I am very pleased that you have decided to travel the road of IP technology together with us. We were able to convince you of the benefits of IP technology in the field of fire alarm systems and communication systems as well as in the field of security systems. Reference projects in Austria and in our export markets are a proof of the enormous interest in flexible, future-oriented and high-quality solutions. We keep developing our IP-based systems, as top solutions and services are our top priority. And, of course, we are glad about the positive feedback we are getting from you. In this issue we will present to you a very special type of information and alarm technology that only Schrack Seconet can offer. The past fiscal year was very challenging for all of us, as global economic development was quite exciting and influenced by many different factors. We have to assume that the economic situation will remain rather volatile also during the year to come. Therefore we will keep doing everything to be a competent and flexible partner to you as well as a stabilizing factor. Quality always has been and always will be our first principle. Let me take this opportunity to thank you all for your excellent cooperation and to wish you a Merry Christmas, pleasant holidays and a successful and satisfying New Year. © Schrack Seconet AG Dear customers and business partners of Schrack Seconet AG, Anytime and everywhere A l e r t i n g – i n f o r m i n g – alarm panel on their mobile phones, responding: these are the big PCs or tablets via Internet or internal three of fire alarm. This network. Even objects that are not always emergency chain has to be followed staffed, like garages, and technical facilities, such as rapidly and reliably. transformer stations However, the fire VirtualMAP or mobile phone masts protection officers not monitored by are not always makes possible mobile human beings, are directly on the site of monitoring optimally monitored the fire alarm panel. thanks to this leadingWith the Integral VirtualMAP software the fire alarm edge technology. Also malfunction system’s control panel can be reports, e.g. contamination of a detector, presented one-to-one on mobile will be immediately transferred with phones, notebooks or tablet PCs and Integral VirtualMAP, and the competent therefore retrieved everywhere on safety officer can take the requisite mobile devices. measures immediately. Schrack Seconet is setting the trends in fire alarm technology and, with the development of IP-based systems, has taken a big leap into the future. Fire protection officers now can directly receive the information from the fire With this quality leap, the high-tech expert once again proves its leadership in technology. And another benefit: The system can build on existing networks and, of course, also has a comprehensive security concept. IMPRINT: Editor, owner, publisher: SCHRACK SECONET AG, Security and Communication Systems, Eibesbrunnergasse 18, A-1122 Vienna • responsible for the contents: Schrack Seconet AG, Rosa Maria Seilerbeck, Tel.: +43-1-81157-0*, Fax: +43-1-81157-222, office@schrack-seconet.com, www.schrackseconet.com • layout: Atelier Mayer • text: Schrack Seconet AG, Lang & Tomaschtik Communications • production: Edelbacher Druck Ges.m.b.H. • place of publication: Vienna. 2 FROHE WEIHNACHTEN • MERRY CHRISTMAS • С РОЖДЕСТВОМ • GOD JUL KELLEMES KARÁCSONYI ÜNNEPEKET • VESELÉ VIANOCE • VESELÉ VÁNOCE • WESOŁYCH ŚWIĄT • CRĂCIUN FERICIT • NOELINIZ KUTLU OLSUN • PRETTIG KERSTFEEST • CPEЋAH БОЖИЋ • BUON NATALE • FELIZ NAVIDAD SRETAN BOŽIĆ • ВЕСЕЛА КОЛЕДА GLÆDELIG JUL • JOYEUX NOËL VESEL BÔŽIČ • BOAS FESTAS © Schrack Seconet AG Wolfgang Kern www.schrack-seconet.com Yours, SEC U RITY Excellent TV and multimedia terminals from Schrack Seconet M odern hospitals are turning into health centers and entertainment is becoming more and more important for the recovery process. It increases patients’ well-being and thus contributes to a positive healing process. Schrack Seconet’s new terminals offer information and diversion for patients and more time for the nursing and medical staff to care for and treat patients entrusted to them. INFO SecoNEWS Depending on the model used, these terminals are equipped for receiving analogue signals, DVB-T and DVB-C up to IP TV and Internet access. They can be installed with flexible wall brackets as well as on the bedside table and can be operated intuitively. Therefore, even older people have no problems using the new technology. Depending on the model, the terminal is either operated via a membrane keyboard or a touch screen. The terminals come in different sizes. The analogue 8.5 inches screen is designed for very short watching distances. Other models with 10 or 15 inches also bring high-resolution images to the sickbed. © Schrack Seconet AG User-friendly operation, individual entertainment, flexible use This advanced technology is suitable for every hospital bed and offers a great variety of options during the hospital stay as well as individual entertainment without being a nuisance to other patients in the same room. In 2010 and 2011 the terminals received the “red dot design award”. For this award a panel of experts evaluates different products according to criteria such as degree of innovation, functionality and ergonomics. The competition is held every year. The “red dot design award” is one of the world’s largest and most renowned product competitions. Schrack Seconet’s innovative hightech solutions offer the highest quality and meet the demands of everyday routines in modern hospitals. The “red dot design award” confirms the innovative spirit of Schrack Seconet and shows that user-friendly and intelligent products are in great demand in all situations of life. Special mission for HeatSCREEN MHD 535 F ire protection is an important issue in all temperature and report it to an evaluation unit. Each monitored areas. Fire alarm systems from Schrack individual sensor can be programmed to fit its environment Seconet meet the highest demands and are reliable and, consequently, also be evaluated. In this way a highly and ready for use also in extreme situations. For accurate localisation of alarms is possible. example, fire alarm systems in tunnel The MHD 535 already operates systems have to meet the greatest MHD 535 successfully in several industrial enterprises c h a l l e n g e s . Wi t h h e a t d e t e c t o r can tackle extreme and one road tunnel in Austria is also HeatSCREEN MHD 535 Schrack situations reliably monitored by this line heat Seconet has created the perfect solution detector. The great advantage of the for difficult ambient conditions. system is its individual handling. After Whether in road tunnels or assembly lines in industrial all, ambient temperatures in tunnels tend to vary greatly plants, in extremely variable temperature conditions, and have to be responded to individually. The cable is also HeatSCREEN MHD 535 will always be ready for use. In optimally designed for protecting garages or cable ducts, the heat sensor cable highly-sensitive sensors are installed where often extreme conditions, such as heat, humidity or at customizable distances, which measure the ambient frost have to be coped with. WOR L DW I D E 3 © AKH Wien Trend-setting IP technology for Vienna’s General Hospital “S © Schrack Seconet AG aluti et solatio aegrorum” – “To heal and comfort the sick” – this is the motto of the General Hospital, known as AKH, at Währinger Gürtel hospital-wide communication. “Both VISOCALL IP and in Vienna. This motto has been valid since 1784 and it our extended communication and infotainment offer were is still lived by today. That year a “General Hospital” thoroughly checked by the hospital’s computing center before the system was taken live,” says was opened at Alserstrasse in the product manager building of the former “Major house VISOCALL IP – Edwin Fisar. “The for the poor and invalidated”. After result of this test has the turmoil of two world wars, thoroughly convinced all the political authorities decided to tested! people responsible!” establish a new central building, which, as a consequence, was erected For Georg and occupied step by step. Schnizer, Head of Te c h n o l o g y a n d In 1994, the hospital in its current form was finished Informatics, the and accommodates about 103,500 patients per year on reason why the premises of about 240,000 square meters. More than AKH has opted for 560,000 patients are treated in outpatient departments, IP technology is about 1,500 doctors as well as 2,800 nursing staff members cater to the needs of the people entrusted to them. And in obvious: “There has already been some IP know-how at the the background there is, of course, the administrative team AKH. Therefore, to base new services on an existing network was the logical thing to do. Voice communication is who take care that everything runs smoothly. developing towards IP around the globe and it would have People tend to get well more quickly if they feel made no sense at all for us to decide against a logical trend.” comfortable during their stay in hospital. Therefore Another argument in favour of IP technology, according to sickrooms have comfortable furniture and equipment Schnizer, were cost considerations and system consolidation. “The future lies in unified communication,” says Schnizer. which make even the stay in a hospital quite agreeable. “We need a multifunctional network. In this area Schrack Ever since it was opened, communication Seconet is a reliable partner who systems from Schrack Seconet have been installed Optimum offers individual solutions.” at the AKH, as the General Hospital usually is user support referred to. These systems had to be gradually Mr. Schnizer is also very upgraded to the nurse-call system VISOCALL IP, which is based on IP technology. satisfied with the communication and infotainment offer of Another challenge was to connect Schrack Seconet: “The systems are extremely user friendly VISOCALL IP with IT systems, and further services can be added quickly. The users are which provide patients with new accustomed to handle such technical devices in their own communication features rolled into environments. From the statement of account from the bank one single system. Among these or the installation of software in a remote control unit – features are value-added services, technology is a major feature in our daily lives. “In former such as VoIP/SIP telephony, internet times, everything had to be simple. Today there are and portal access from the sickbed, practically no borders left,” says Schnizer. “With the new which put patients into the center of communication and infotainment options many functions can be fulfilled and doctors and the nursing team, but also patients, can benefit from using the devices.” “The future lies in IP technology!” – DI Georg Schnizer, ▲ © DI Georg Schnizer I N N O VAT I O N SecoPROJECT Head of Technology and Informatics at the Vienna General Hospital 4 SEC U RITY © Schrack Seconet AG Amazing development in Azerbaijan A ▲ Metro station in Baku © ILLWERKE won and implemented. Among others, the Armada Hotel and the In the framework of the Luxen Plaza Shopping & modernization process which Business Center were goes hand in hand with the equipped with Schrack economic upswing, and, in Seconet fire alarm systems particular, with the growing Larisa Kirsch, ▲ by our partner in petrol industry, safety and Federal President Dr. Heinz Fischer Azerbaijan. Cooperation security is gaining in importance with Safe Live LLC is in this Caucasian country. Schrack Seconet is proud to have successfully excellent and the business location is very gained a foothold in this country and has promising also for the future of our export business. implemented a lot of projects together with its Schrack Seconet was represented by export manager partner company, Safe Life LLC. Safe Life LLC is Larisa Kirsch during a business delegation trip, a young company. It was founded in 2007 and which took place in the framework of the visit has been cooperating with Schrack Seconet since of the President of the Republic of Austria, 2009. Already after such a short time contracts Dr. Heinz Fischer, to Baku in October this for equipping hotels, metro stations, banks, offices year. Representatives of our partner company, and historic buildings as well as schools could be Safe Life LLC, were present as well. © Schrack Seconet AG ▲ Luxen Plaza Shopping & Business Center © Schrack Seconet AG zerbaijan is an economically dynamic country in the Middle East. Its capital Baku is situated at the Caspian Sea. The total area of the republic amounts to 86,600 square meters. The Democratic Republic of Azerbaijan, which was founded on 28.05.1918, was the first democratic country in the entire Islamic orient. After incorporation into the USSR in 1922, it was not until 1991 that Azerbaijan became independent again. The venerable Vorarlberg utility Vorarlberger Illwerke AG and Vorarlberger Kraftwerke AG now operate under the roof of illwerke vkw and generate power from renewable energy sources, particularly hydropower. The company supplies both private homes and major customers with sustainable energy. And with the generation and distribution of ecopower, illwerke vkw are on the pulse of time, as ecological and thus sustainable economic activities today are of particular importance for utilities. Schrack Seconet, too, is renowned for its modern technology and future-oriented thinking and, therefore, WOR L DW I D E ▲ I n December 1901 electrical power company Jenny & Schindler started to supply power to the Vorarlberg communities Rieden-Vorkloster and Kennelbach. This was the birth of Vorarlberger Kraftwerke AG (VKW). © ILLWERKE Full power in Vorarlberg Power Plant Gampadels ▲ Distribution station Bürs was able to prove itself at illwerke vkw. A great number of systems of the energy company were equipped with Integral fire alarm panels from Schrack Seconet. More than 1,000 detectors are monitoring the premises of 16 different power plants and substations all over Vorarlberg. Schrack Seconet came up with individual solutions, as the fire alarm systems had to be integrated in existing distribution cabinets – a requirement that we were able to meet to the full satisfaction of our customer. 5 Five stars for fire alarm systems 6 SEC U RITY © Schrack Seconet AG SPECIAL SecoCOVER F or most people the holiday season is the best time of the year. Whether a hiking tour or a holiday on the beach, an adventure trip or a sightseeing tour, the tourism business has the right offer for everybody. Comfortable and pleasant WOR L DW I D E accommodation makes our holiday complete. For hotel managers the safety of guests and personnel is of great importance. Therefore many national and international hotel operators have opted for fire alarm systems from Schrack Seconet. 7 ▲ Hotel de France Lobby Schrack Seconet. These renowned hotels have been owned by the families for 110 years. © Libor Svacek, box@fotosvacek.cz More than 300 hotels put their trust in the safety expert Over the years, Schrack Seconet has become a renowned safety expert also on the international market and was able to win numerous contracts from hospitality organizations. More than 300 hotels in 27 countries, among them Kazakhstan and Montenegro, but also hotels in more A lready in the ancient world people De-luxe fire alarm systems travelled in order to relax or to from Schrack Seconet educate themselves. The Greeks went to Delphi to ask the Oracle or to The long years of experience of Schrack attend the Olympic Games. In the Middle Seconet and the innovative technologies are Ages travelling was reserved for the convincing facts for many representatives of Nobility. By the end of the 19th century the tourist sector. Managers of renowned industrialization and a growing mobility hotels choose fire alarm systems from had made it possible for the middle Schrack Seconet to protect their guests and classes, too, to treat themselves to a summer personnel. In the Austrian de-luxe hotels vacation or a bathing holiday. In the 1840s Hilton Plaza and Marriott in Vienna, Royer a new concept was in Schladming, as b o r n : o rg a n i z e d well as the Sheraton Safety for hotels group travelling in Salzburg, in the form of Integral fire alarm all over the world packaged tours. panels have been The Englishman installed. Also in Thomas Cook (1808 – 1892) is seen as the the design hotel Aenea, situated at inventor of the packaged tour and the Wörthersee, this trend-setting technology pioneer of mass tourism. Today, tourism is is employed to protect the premises. The one of the most important international Aenea design hotel was established in business sectors. 2003 and is a holiday and travel destination of a very special kind. The classic and Sector of great modern architecture as well as the stylish economic importance interiors call for fire detectors that blend in with this style in all rooms. With its About 850 billion US dollars are earned systems, Schrack Seconet was able to meet every year in tourism. With a market share these demands to perfection. of almost nine percent, the most popular destination is France, followed by the USA. The Austria Hotels International Also Austria is among the top 15 holiday Group comprises 12 hotels of different destinations in the world. The Austrians classifications in Vienna, Baden, Eisenstadt, themselves like to go to Italy and Croatia. Prague and Brno. Tradition, hospitality In total, they took 5.9 holiday trips with and comfort are important features of the four or more overnight stays in 2010. About Austria Hotels’ business philosophy. And, 59 percent of the Austrian population go of course, safety is an important component on a holiday trip at least once a year, most as well. Schrack Seconet has equipped of them leading them abroad. About five buildings in Vienna of this successful 5 percent of Austria’s gross national product hotel group with fire alarm systems. Also is generated in this business. Kremslehner hotels, comprising Hotel Regina, Graben Hotel and Hotel Royal in Vienna, are protected against fires by 8 Aesthetic requirements met to perfection conventional holiday regions, like Turkey, have been equipped with the high-tech solutions from Schrack Seconet. In Croatia almost 50 hotels rely on the safety solutions of the Austrian fire protection specialist. Among the customers of Schrack Seconet are, apart from individual hotels, also famous hotel chains, like Radisson, Sheraton and Hilton. Redundancy guarantees reliability Fire protection is paramount in highlyfrequented hotels and reliability of fire SEC U RITY SPECIAL SecoCOVER © Hotel de France © Schrack Seconet AG alarm systems is a must. This can be guaranteed by the redundant fire alarm systems from Schrack Seconet. The IPbased systems excel by their expandable technology and 100 percent backward compatibility. Thanks to the most advanced communications technology, the action forces are alerted immediately. However, Schrack Seconet’s portfolio not only meets the IP technology highest safety guarantees reliability standards but also excel by its flexible and individual options of use. Due to the often very demanding architecture of hotels, use and installation of the devices calls for utmost sensitivity. Detectors from Schrack Seconet meet any aesthetic requirement to perfection. © Libor Svacek, box@fotosvacek.cz ▲ Hotel de France WOR L DW I D E ▲ Hotel Kummer, Bar The 15 most popular holiday destinations in the world: • • • • • • • • • • • • • • • France USA Spain China Italy Great Britain Turkey Germany Malaysia Mexico Austria Ukraine Russia Hong Kong (China) Canada 9 Schrack Seconet shines at international trade fairs © Schrack Seconet AG W © Schrack Seconet AG © Schrack Seconet AG INTERVIEW SecoREPORT 10 ith about 137,000 visitors therefore a trailblazer in this sector. a n d m o r e t h a n 4 0 0 0 Following international and national trends exhibitors from 70 nations, in the health sector, various multi-media the world forum in the field of services, such as IP TV, radio or film, healthcare, the MEDICA, MEDICA is among the video-on-demand, internet or voice-over-IP world’s largest fairs in the healthcare telephony are made available to patients and medical sector. Schrack Seconet’s by means of the communication system participation in this fair has a long VISOCALL IP. With the multimedia tradition and offers the optimum terminals, therefore, multiple entertainment opportunity to present the great variety options are available. Via the terminals, doctors and nursing staff of multi-media options have access to the Hospital for doctors, nursing staff Pioneer Information System (HIS) and patients. with full-IP by means of a chipcard. nurse-call system In this way all the From November 16 to patient’s data can be 19, experts of medical engineering from all over the world retrieved and a clear information flow gathered in Düsseldorf to share or gain as well as the fast meeting of patient expert knowledge. At the stand of Schrack requests are safeguarded. Seconet interest in the networking concept Seco CareNet® was very keen. It offers the “We are already ‘old hands’ at the perfectly networked hospital, where every MEDICA, but we always come up with wish comes true under the motto “Full IP innovative system solutions for the visitors. right to the sickbed” and any information IP technology has stood the test of time can be made available for the benefit of and at the same time is absolutely trendthe patient. Schrack Seconet is the only setting. Our customers and partners are vendor of the certified full IP system and well aware of this fact. At the MEDICA we are able to present this technology also to interested people who have no previous knowledge of the subject. But we also address experts in order to present the latest developments. After all, as it is an open system, this technology is continuously being developed further,” says Edwin Fisar, head of product management. IP-based communication systems from Schrack Seconet not only distinguish themselves by their total downward compatibility but also by their expandable technology. There was a lively discussion about this innovation and a lot of new contacts were made. The team of Schrack Seconet were also pleased to see many familiar faces at their stand. Fisar: “The MEDICA is a fixture on Schrack Seconet’s calendar. Also this year the great enthusiasm of the visitors has proven that decision to take part was right. I am looking forward to MEDICA 2012.” SEC U RITY © Schrack Seconet AG © Schrack Seconet AG Sales Manager Jürgen Tichy was present at the fair stand in Bangkok. Tichy: “We focused on VISOCALL IP and our new multimedia IP terminal, which could be tested live. We had the pleasure to be able to welcome interested people from all over the world at our stand. Visitors came from Bhutan, Burma, but also from European countries, such as Holland.” © Schrack Seconet AG The Asian market is in motion and Schrack Seconet is pleased about the great interest in its high-quality technology made in Europe. In September the company presented its fire alarm and communication solutions in India and Thailand. Visitors were amazed about the innovative spirit of Schrack Seconet and the high-tech company again proved its internationally accepted competence. Since 2003, the Medical Fair Thailand has become an institution among medical fairs. In 2011 the organizers of the biennial event were pleased to have attracted a record number of participants with 5,500 visitors and 328 exhibitors. Schrack Seconet, too, presented its products and solutions in Bangkok in the halls of the Queen Sirikit National Convention Centre. Area Great performance at Fire India © Schrack Seconet AG Successful autumn of fairs in Asia It was already the third time that Schrack Seconet took part in Fire India. The fire protection trade fair is held every two years, the venue alternating between Mumbai and Delhi. This year Schrack Seconet exhibited its IP-based fire alarm systems in Delhi, Northern India. The presentation about innovations in fire alarm systems for the 21st century by export manager Herbert Hübl was met with great enthusiasm by a large audience during the conference accompanying the fair and a lot of interested people gathered at the stand. “Indian customers attach great importance to the latest technology. Interest in the revolutionary Integral IP, which uses the most advanced communication features was enormous,” says Hübl. ▲ Export Manager Herbert Hübl In 2011, Schrack Seconet participated in a lot of other fairs as exhibitor and presented the know-how and technology of the future in Azerbaijan, Dubai, Russia, Turkey and Ukraine. AirSCREEN ® ASD 535 © Schrack Seconet AG S WO R L DW I D E Special fire protectors Use under demanding conditions pecial fire detectors are used where conventional point detectors do not offer sufficient protection due to special ambient or space conditions, for example in industrial areas and production units, computing centers, car parks, road tunnels as well as highbay racking. Such special detectors are aspiration smoke detectors which continuously sample air for suspicious particles, sensor cables that immediately register the slightest increases in temperature at long distances or line smoke detectors that monitor large halls or historical buildings for smoke development. The sensitive smoke aspiration system AirSCREEN ASD 535 consists HeatSCREEN of one or two mutually independent MHD 535 suction pipes with suction inlets as well as a metering box. The smoke of the rooms to be monitored is suctioned and analysed. If smoke particles are detected and if these particles exceed a defined maximum value, an alarm is triggered. In the heat detecting cable HeatSCREEN MHD 535 a great number of highly-sensitive and individually programmable sensors have been installed which lokalize and report suspicious increases in temperature and higher values of infrared radiation immediately. Line smoke detectors, such as the ECO or ILIA systems, are optimally designed for use in historical buildings, museums or large halls, as they also meet aesthetical demands, thanks to reduced wiring requirements. ® GLOSSARY SCHRACK SECONET 11 HEALTH CARE Multimedia Terminals. Top class patient entertainment. The new Multimedia Terminals bring the complete variety of new media directly to the patient bed. Simple operation, razor sharp pictures, and great design – which takes the patient’s mind of things, while informing and helping to give nursing staff more time for efficient patient care. SCHRACK SECONET AG • Security and Communication Systems A-1122 Vienna • Eibesbrunnergasse 18 • Tel.: +43-1-81157-0 • office@schrack-seconet.com HEALTH CARE www.schrack-seconet.com