25

25
www.
Go online 24 hours a day, 7 days a
week at www.dmv.ca.gov to:
• Renewyourvehicleregistration.
• Renewyourdriverlicenseoridentification
card.
• Calculateregistrationfees.
Fin d You r
Fin an cial
I n s titu tion
• Verify&updatevehicleregistrationinsurance
suspensioninformation.
• Takeasampledriverlicensetest.
• Orderspeciallicenseplates.
• Getforms,brochures,andhandbooks.
• FindanswerstoyourDMVquestions.
• Makeappointments(exceptcommercial
drivingtest*).
Call 1-800-777-0133 for automated
service 24 hours a day, 7 days a
week to:
• Makeanappointment(exceptcommercial
drivingtest*).
• Renewyourvehicleregistrationordriver
license.Seeyourrenewalnoticeforthe
RenewalIDNumber(RIN).
• Getformsandpublications.
• Listentogeneralinformation.
• Verify&updatevehicleregistrationinsurance
suspensioninformation.
*To make a commercial driving test appointment
or speak with a technician,call1-800-777-0133
duringournormalbusinesshours:
How To
Use DMV’s
Financial
Institution
Listing on the
Internet
Forhearingimpairedservicecall
TTY1-800-368-4327.
ST
A
SO(REV.5/2012)
O
TE
F CALIFO
R
®
legal owner shown on your vehicle
registration.
• Submit the returned certified letter, or
the postal receipt after 30 days, to the
DMV.
• Complete a Statement of Facts (REG
256). The REG 256 should include
the license plate number, vehicle
identification number (VIN), the year
and make of the vehicle, and indicate
that the legal owner is unavailable.
• Attach a Motor Vehicle Defective
Bond, purchased in the current retail
value of the vehicle. The bond must be
purchased from a business currently
licensed to do business in California.
Consult the Bonds-Surety & Fidelity
section of the phone book.
• Keep a copy of all documents for your
records.
• You may submit these documents either
in person or by mail.
You can make an appointment at your local
DMV or mail the completed forms to:
Department of Motor Vehicles
Registration Operations
PO Box 942869 Mail Station D196
Sacramento, California 94269-0001
The DMV will contact you within 4-6
weeks.
Other resources for locating a legal
owner/lienholder include the following:
• Your loan documents – which may
include your financial institution’s main
corporate offices.
• Your telephone company’s directory
assistance or yellow pages or Internet
yellow pages links to financial institution
information.
A
NI
What if the financial institution listed
cannot issue a notarized lien release or a
statement?
If the legal owner listed cannot issue a
notarized lien release or a statement you
must:
• Provide evidence of your attempt to
obtain a release by sending a certified
letter to the legal owner address shown
on your vehicle registration.
• Submit the returned certified letter, or
the postal receipt after 30 days, to the
DMV.
• Complete a Statement of Facts (REG
256). The REG 256 should include
the license plate number, vehicle
identification number (VIN), the year
and make of the vehicle, and indicate
that the legal owner listed on the
financial institution list was unable
to issue a notarized lien release or a
statement.
• Keep a copy of all documents for your
records.
• You may submit the documents listed
above either in person or by mail.
You can make an appointment at your local
DMV or mail the completed forms to:
Department of Motor Vehicles
Registration Operations
PO Box 942869 Mail Station D196
Sacramento, CA 94269-0001
The DMV will contact you within 4-6
weeks.
What if the legal owner is an individual,
dealer or private business?
If the legal owner is an individual, dealer or
private business you must:
• Send a certified letter addressed to the
w w w . d m v. c a . g o v
HTVR 25 (REV. 8/2012) WWW
How to find your financial
institution
The Financial Institution Listing is an
alphabetized listing of banks, credit unions
and financial/lending institutions. This
listing was developed to help you find
the legal owner/lienholder shown on your
vehicle record. The financial institution
may have moved, gone out of business,
merged with another institution, or changed
its name. If you have difficulty locating the
legal owner/lienholder to obtain a release,
try the alphabetized Financial Institution
Listing on the DMV’s website at dmv.
ca.gov.
Once you access DMV’s website, select:
• Vehicle Registration from the menu on
the left, then
• Changing Vehicle Ownership, and then
• Financial Institutions Listing.
The Financial Institution Listing
will display the following:
• The bank, credit union or financial/
lending institution’s name.
• A possible successor (acquiring
financial institution).
• The financial institution’s address.
• The financial institution’s telephone
number (if available).
Financial Institution Listing
www.dmv.ca.gov/about/lob/lob_num.htm
When contacting a financial
institution you should have the
following information available:
• The loan account number.
• Social security number of the borrower.
• The name of the registered owner of the
vehicle.
• The make, model and vehicle
identification number (VIN).
Frequently Asked Questions
Regarding the Financial Institution
Listing
What is the Financial Institution listing?
The Financial Institution Listing is an
alphabetized listing of banks, credit unions
and financial/lending institutions. It contains
the latest address and telephone number
information for each institution listed. The
listing also contains merger and acquisition
information for banks, credit unions and
financial/lending institutions.
What information do I need before
contacting a financial institution?
You will need either the loan or account
number, the social security number or name
of the borrower, and the vehicle’s make,
model and vehicle identification number
(VIN).
How can the Financial Institution listing
help me to locate the legal owner shown
on my vehicle’s record?
The listing will show the current status of
a financial institution (legal owner). The
listing may show the legal owner as merged
with another financial institution, or show
the financial institution as “Closed” or
“No Information Available.” If the listing
indicates merged, closed or no information
please see below.
What if the listing shows the financial
institution as “Closed” or “No
Information Available?”
If the listing shows the financial institution
as “Closed” or “No Information Available”
you will need to:
• Provide evidence of your attempt to
obtain a release by sending a certified
letter to the legal owner address shown
on your vehicle registration.
• Submit the returned certified letter, or
the postal receipt after 30 days, to the
DMV.
• Complete a Statement of Facts (REG
256). The REG 256 should include
the license plate number, vehicle
identification number (VIN), the year
and make of the vehicle, the value of
the vehicle, and indicate that the legal
owner is unavailable.
• Include a Motor Vehicle Defective
Bond purchased for the current retail
value of the vehicle. The bond must be
purchased from a business currently
licensed to do business in California.
Consult the Bonds Surety & Fidelity
section of the phone book.
• Keep a copy of all documents for your
records.
• You may submit the documents listed
above either in person or by mail.
You can make an appointment at your local
DMV or mail the completed forms to:
Department of Motor Vehicles
Registration Operations
PO Box 942869 Mail Station D196
Sacramento, CA 94269-0001
The DMV will contact you within 4-6
weeks.
What if the legal owner is not shown on
the Financial Institution listing?
If the legal owner is not listed you must:
• Provide evidence of your attempt to
obtain a release by sending a certified
letter to the legal owner address shown
on your vehicle registration.
• Submit the returned certified letter, or
the postal receipt after 30 days, to the
DMV.
• Complete a Statement of Facts (REG
256). The REG 256 should include
the license plate number, vehicle
identification number (VIN), the year
and make of the vehicle, and indicate
that the legal owner is unavailable.
• Keep a copy of all documents for your
records.
• You may submit the documents listed
above either in person or by mail.
You can make an appointment at your local
DMV or mail the completed forms to:
Department of Motor Vehicles
Registration Operations
PO Box 942869 Mail Station D196
Sacramento, CA 94269-0001
The DMV will contact you within 4-6
weeks.
What if the listing shows the legal
owner as merged with another financial
institution?
Contact the financial institution listed using
the telephone number provided, and request
a notarized lien release.
What if the financial institution has no
record of the account?
Request a notarized statement on the
financial institutions letterhead stating that
they have no record, and that they have no
interest in the vehicle.
HTVR 25 (REV. 8/2012) WWW