S P OBJECTIVE/GOAL

Cell: 240-606-4797  Work: 301-588-4966
Email: slpeterkinbishop@gmail.com
SUSAN PETERKIN-BISHOP
OBJECTIVE/GOAL
To empower others through teaching and coaching, the effective customer service techniques and the
intricate details of business development and growth.
PROFESSIONAL SUMMARY
 Award winning business professional with over 16 years of experience in management principals,
marketing, and business development. Skilled and knowledgeable in all aspects of hair care and
cosmetology.
 Highly customer-centric individual with excellent relationship building skills as evident in the
continued success of a personally owned company which sees over 20,000 customers yearly. Strong
sales and marketing skills to continue to maintain a strong business and cultivate existing customer
relationships. Self-confidant, organized, and motivated to empower employees and customers.
Continuously brings a creative and an entrepreneurial spirit to all endeavors.
BUSINESS QUALIFICATIONS




Excellent customer relations 
and services
Solution driven executive
Skilled in conflict resolution 
Expert in time management
and organization redesigning
Outstanding of training,
leadership, and coaching
skills
Instructor and implementer
of various natural hair
techniques


Familiar with all aspects of
business management
Ability to perform under
pressure
PROFESSIONAL EXPERIENCE
Jaha Hair Salon, 941 Bonifant Street, Silver Spring, MD
1996 - Present
Owner, Master Natural Hair Stylist and Senior Cosmetologist
 Responsible for leading a 10-employee company which generates $500,000 in revenue.
 Continues to meet budget revenue through staff recruiting, staff productivity development,
salon service promotions and salon service demonstrations utilizing effective expense control
measures.
 Creates an environment that maintains and exceeds standards of excellence in customer
service, client retention skills, staff technical proficiency and professional hair care
recommendations.
 Develops and motivates salon manager and stylists through customer service and client
retention trainings, salon orientation, education, etiquette, and product and business
development.
Jaha Natural Hair Academy, 941 Bonifant Street, Silver Spring, MD
2003 – Present
Founder and President
 Conducts training, education classes and products centered around natural hair care techniques
up to and including the following:
o Jaha Nature Formula hair care product line
o Effective customer service and care training
o Beginning locks
o Lock maintenance, repair, care and styling
o Shampooing and cleansing techniques
o Hair and scalp care and treatment
o Comb/gel, two strand, and flat twists
o Cornrows, plaits, and bantu knots
o Natural hair care and styling for adults and children
 Conducts research to identify, create, develop, and modify instructional curriculum for modules
being taught to students.
 Models appropriate use of technology and exemplary teaching strategies.
Nurturing the Natural You, PO Box 13923, Silver Spring, MD 20910
Founder and Owner




2012 - Present
Forms partnerships with natural health professionals committed to building, teaching, and sharing
knowledge through various events.
Promotes a culture of wellness through proper nutrition, fitness, and hair care.
Grows a network and community that focuses on the client’s mind, body, soul and hair.
Organizes conferences, expos and seminars to train business owners and others on how to
become nurturing natural health professionals.
Fordham University, Lincoln Center at Fordham, Bronx, NY 10458
1990 – 1993
Assistant to the Director of the Media Center
 Responsible for assisting the Director with coordinating and directing the activities of the
school’s media center.
 Organized media material, equipment, and facilities for effective and efficient utilization and
circulation.
 Maintained media catalog.
 Effectively utilized clerical, volunteer, student and/or other personnel to provide quality media
service to users.
 Processed all materials simply and efficiently.
EDUCATION




University of Maryland University College, College Park, MD – MA, Distance Education
In Progress
University of Maryland University College, College Park, MD – BA, Management Studies
2012
New York City College of Technology, Brooklyn, NY – AAS in Marketing Management and Sales
1992
Wilfred Academy, New York, NY – Licensed Cosmetologist
1989
PROFESSIONAL ACCOMPLISHMENTS












Natural Hair Care Presenter at the 2013 Black Beauty Expo in Richmond Virginia.
Highly successful conferences and networking events including:
o 2013 Nurturing the Natural You Annual Conference and Expo
o Nurturing the Natural You Winter Networking Mixer
o Nurturing the Natural You Fall Meet and Greet
o 2012 Nurturing the Natural You Annual Conference and Expo
Stylist and Client Consultant for Shea Moisture
Licensed Cosmetologist, New York State
Licensed Natural Hair Stylist, New York State
Senior Cosmetologist, Maryland
Conducted book tour and natural hair demonstrations with author Michelle Collision author of
“It's All Good Hair: The Guide to Styling and Grooming Black Children's Hair”, 2002
Featured in the Washington Post - Article titled “Heady Days for Dreads”, August 1997
Participated in Nywele Hair Show at Howard University
Authored article on natural hair in Tidal Wave titled “To Be or Not to Be”
Conducted educational seminars for Mocha Moms on the essentials of caring for a child’s
natural hair.
Held lectures at Aspen Beauty Academy in Montgomery County, MD and various local hair
schools on Natural Hair Care techniques.
PROFESSIONAL AFFILIATIONS


The National Cosmetology Association
The National Beauty Culturist League