Second CRM ON Demand CRM Solution Business Plan Presentation

Second CRM
ON Demand
CRM Solution
Business Plan Presentation
April, 2010
Agenda
Second CRM On Demand CRM Solution
Introduction
Second CRM
Business Plan
SoftSolvers Technologies
QnA
© 2010 Soft Solvers Solutions. All rights reserved.
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Problem
Survey Results
More than 70% SME’s don’t use automated quotes or invoices, more
than 80% don’t even have complete profile of their Customers and
more than 50% don’t even know what a CRM is and what it can do
Most of the SME’s are afraid of buying Servers, Software, hire IT
Guys and the problems that come with software - version upgrades,
backups or system crash, data loss - et all
There are quite a number of players in Market [Salesforce.com,
Seibel, Microsoft, Oracle], but no one is really looking at SME’s
Statistics based upon survey done by SoftSolvers Research, Nov 2008.
© 2010 Soft Solvers Solutions. All rights reserved.
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Solution
Second CRM – On Demand Customer Relationship Management
Especially conceived for Small to Midsize Enterprises, who have never
used any automated tool other than MS Excel [Everybody’s First CRM]
Sales Force Automation
Marketing Automation
Customer Support
Reporting & Analytics
Invoicing & Payment
Project & Asset Management
Purchasing & Inventory Tracking
On Demand means No Investment on Server or Software, No hassle to
hire IT Guys, No Version upgrades, No Backup or Data loss worries
Easy Migration from Excel, Can Go Live in few hours
© 2010 Soft Solvers Solutions. All rights reserved.
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Business Model
Software As A Service
Multiple Editions – From US$6 to US$45 per User per Month
for businesses who have never used automated systems before to mid-size
enterprises, who are looking for cost reduction
Online Account Activation
Zero Investment, Free Trail, Online Support & Training
Case Study: MYOB South Asia
Managing 40k Customers
Pay As You Use, Stop Whenever You Want
Flexibility and Ease, No Lock In
across Asia Pacific
Sales, Marketing,
Customer Support
Migration from Seibel
Paid Support Services
Zero to Live in < 3 weeks
Customisations, Data Migration & Classroom trainings
© 2010 Soft Solvers Solutions. All rights reserved.
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Second CRM Features
Sales Force Automation
Business Intelligence
Leads Management
Dashboard & Charts
Account & Contact Management
Advanced Reporting
Sales Quota & Pipeline Tracking
Alerts & Notifications
Quotation Management
Data Analysis
Services & Service Contracts
Online Leads Generation
Web Mail, with Email Templates
Marketing Automation
Campaign Management
Web Mail, with Email Templates
MS Word & Outlook Integration
Calendaring & To Do Management
Document Management
Operations Management
eXRM
Customer Support
Project Management
Product & Vendor Management
Invoicing, Payment & Receipt
Account & Contact Management
Modular Architecture
Basic Inventory Control
Customer Issue Management
Web Services API
Asset Management
Customer Portal
Mobile Interface
Computer Telephony Integration
Knowledgebase, FAQ’s
Import / Export Data
Integration with Corporate website
© 2010 Soft Solvers Solutions. All rights reserved.
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Second CRM Pricing
Second CRM is available in multiple editions to meet varying needs, for those who never used
automated systems to those who are looking for alternatives for their aging solutions.
© 2010 Soft Solvers Solutions. All rights reserved.
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Second CRM in Press
Second CRM was officially
launched during the MSC
Great ICT Sale, on 20th July
2009 and since then have got
very good market response.
We are working on many
active leads, and partnership
talks with few large
organisations.
© 2010 Soft Solvers Solutions. All rights reserved.
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Second CRM Clients
Second CRM Existing Clients
Back-office Corporate Services Sdn Bhd
Educational, Welfare & Research Foundation Malaysia
SAAS based Personal Finance Management Provider
Cyberview Sdn Bhd
A Building Management Service Provider
KoinFlip Inc (Singapore)
A NGO providing Career Counseling in Secondary Schools, operating
in 40 branches in Malaysia
Adorise Services (M) Sdn Bhd
An Accounting, Audit & Taxation Firm
Property Management (Managing Entire Cyberjaya’s land and
buildings)
MYOB Sdn Bhd
Accounting Software Provider
© 2010 Soft Solvers Solutions. All rights reserved.
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Second CRM Vision & Strategy
Vision: Every business start with Second CRM
Lower Product Adoption Barriers
Cloud based, On Demand, Free Trail, Low Monthly Subscription
Marketing Partners for Wider Access
Broadband Providers, Hardware Guys, Complimentary Software
Best Customer Service
Wikis, Forums, Video Trainings, 24/7 Contact Centre
Marketing & Education
Seminars, Trade Associations and other bodies
© 2010 Soft Solvers Solutions. All rights reserved.
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Thank You
Soft Solvers Solutions Sdn Bhd
C-G-17, SME Technopreneur Centre, 2270
Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA
Tel: +603 8315 6101 Fax: +603 8315 6102
Web: www.softsolvers.com Email: info@softsolvers.com.my
For further details and online demo,
please visit www.secondcrm.com or
email us at info@secondcrm.com