How To Guide: Learner Accessing Sysco Interactive

How To Guide: Learner
Accessing Sysco Interactive
University (SIU) from a Non Sysco PC
or Laptop
Table of Contents
Introduction ................................................................................................................ 3
Terminology ................................................................................................................ 4
Internet Explorer (IE) Settings Review ........................................................... 4
SIU Access .................................................................................................................. 6
Additional Notes ........................................................................................................ 6
Technical Support Teams ...................................................................................... 7
8/2/2012
Copyright © 2002 - 2013 Sysco Corporation. All rights reserved.
2
Non-Sysco Computer/Non-network
Introduction
8/2/2012
This document will provide detailed instructions for users accessing SIU online training
from outside the Sysco network and/or via a non-Sysco computer.
Copyright © 2002 - 2013 Sysco Corporation. All rights reserved.
3
Non-Sysco Computer/Non-network
Terminology
The below table defines terms necessary to perform outlined procedures on accessing
SIU via a non-Sysco computer or outside of the Sysco network:
Term
SIU
LMS
Network ID/User
ID
Domain
Definition
Sysco Interactive University
Learning Management System
The alpha-numeric combination used to logon to work
computer (i.e. tdabc123)
Refer to the following to determine your domain:
If user is…
located in the United
States (US)
located in Canada (CA)
Canadian with network ID
tied to Sysco Corporate
and uncertain of domain
Internet
Explorer (IE)
Settings
Review
Then …
user domain = NA
user domain = CA
user to confirm with:
Local IT or
Sysco Help Desk at
281-584-1190
Perform the following steps to review IE settings for the computer being used:
Step
1
2
3
Action
Open Internet Explorer (IE)
Select Tools menu
Click Internet Option from drop down.
Result: Dialog box appears.
Continued on next page
8/2/2012
Copyright © 2002 - 2013 Sysco Corporation. All rights reserved.
4
Non-Sysco Computer/Non-network, Continued
Internet
Explorer (IE)
Settings
Review
(continued)
Step
4
Action
Click Advanced tab.
5
Scroll to Security section.
6
Ensure that “Enable Integrated Windows Authentication” is unchecked.
(requires restart)
Continued on next page
8/2/2012
Copyright © 2002 - 2013 Sysco Corporation. All rights reserved.
5
Non-Sysco Computer/Non-network, Continued
SIU Access
Follow the steps in the table below to access SIU:
Step
Action
1
Navigate to http://siu.sysco.com
2
Use the following when accessing:
If…
Then…
using a Sysco PC or laptop
user will automatically be logged on
to SIU
using a non Sysco PC or
user will be prompted with a dialog
laptop (i.e. home, school,
box
library computer)
If…
USA
associate
Then…
Enter NA\network ID
in the User Name
field.
Canada
Enter CA\network ID
associate
in the User Name
field.
Enter network password in
Password Field.
Click OK.
TIP: Password is the same used to
log into Sysco computer.
Additional
Notes
8/2/2012
Learners do not need a VPN connection to Sysco’s network. If using VPN and
experience difficulty, deactivate browser proxy setting and attempt to access again.
Copyright © 2002 - 2013 Sysco Corporation. All rights reserved.
6
Technical Support Teams
Contacts
For additional questions and support please contact the appropriate team below.
Team…
Item…
Contact information…
Sysco
Interactive
• Problem accessing SIU
SIU@corp.sysco.com
University
scoring, launching or performance)
(SIU)
• General inquiries (i.e.
• Inquiries with courses (i.e.
certifications, e-Tools,
development, transcripts)
• Problem with Browser settings
• Technical requirements/settings
Customer
Service Group
(CSG)
SkillSoft
• Problem with Network ID/Password
• 281-584-1190
• Problem with Browser settings
• Toll Free at 866-981-1190
• Technical requirements/settings
• 000-Customer.Support@corp.sysco.com
• Product functionality
• Product Support at 1.866.754.5435
• Books24x7
• ExecSummaries
• Course content feedback
• Support@skillsoft.com
• 24/7 Live Chat
http://support.skillsoft.com/livehelp/
• http://onlinesupport.skillsoft.com/
Note: For additional How To guides available in SIU visit: http://siu.sysco.com/SIU_Apps/how_to.asp
8/2/2012
Copyright © 2002 - 2013 Sysco Corporation. All rights reserved.
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